Carls Plumbing Services Inc

Located in Milwaukee, Wisconsin

Address: 1756 S 56th St, Milwaukee, WI 53214, United States

Phone: +1 414-778-1234

Rating: 2.7

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Review 1 (2024-10-02 - Rating: 5)
They have come out twice now after being assigned by our home warranty for two separate issues. Both times they were helpful and rectified the situation. They came out quick and within the time frame stated. We’ve been so impressed we will use them for things not covered under our home warranty as well if the need arises in the future!

Review 2 (2024-09-10 - Rating: 5)
Carls was assigned through my home warranty for a kitchen sink leak that ended up in my basement. He showed up on time, explained everything he did and fixed it quickly without any issues. Definitely recommend calling if youre in need of a plumber.

Review 3 (2024-09-13 - Rating: 5)
We had Carls assigned through our home warranty company to fix a leaking toilet. Our plumber T arrived on time, quickly diagnosed the problem (failed seal), and completed the repair in less than an hour. I would recommend them to anyone based on our experience. Thanks again T.

Review 4 (2024-11-08 - Rating: 5)
Our plumber was quick and efficient. He expressed his love the plumbing and it definitely was shown in his work. I would definitely use them again.

Review 5 (2024-10-29 - Rating: 5)
Carls Plumbing was assigned to me under my home warranty and I was relieved that I can get assistance with my plumbing. Tony provided great services, he was patient with me and able to answer all my questions in which I now understand.

Review 6 (2024-06-12 - Rating: 5)
Not gunna lie was skeptical as I looked at previous reviews but also a firm believer its not my experience and everyone has there own. Carls plumbing was the suggested plumbing company from my home warranty. Had a faucet garbage disposal and water heater that had issues. Very quick painless process! Garbage disposal was replaced with no issues with recommendations of long lasting product. Faucet just had build up in it he cleaned it and it was good to go! Did not try selling me an $800 service like last plumber i had to get out for emergency request from dishwasher leaking. Water heater had broken blower but it was all taken care of part ordered replaced and fixed next day after it arrives to my house. Over all my experience was great. Would for sure recommend them.

Review 7 (2023-10-05 - Rating: 5)
I had an excellent experience with Carls Plumbing when they were sent out by our home warranty company. They came out quickly, resolved the issue quickly (leaking pipe) and were friendly and professional.They even checked and fixed a 2nd issue (water pressure problem) for me for free before they left. A previous plumber told me that the 2nd issue would cost around $400 to fix and the plumber from Carls pointed out that it was actually a simple thing and fixed it in like 60 seconds, no charge! It was a fantastic experience start to finish. I will definitely use them again.

Review 8 (2024-08-01 - Rating: 5)
The plumber was very friendly. Very thorough with explaining everything . He fixed my blockage in under 20 mins . So relieved and he came on time .

Review 9 (2023-10-24 - Rating: 5)
My husband and I are elderly. When our warranty company sent us Carls Plumbing to replace our water heater, we were worried who we would get. This afternoon, it is all done, and we have hot water again. I just had to tell everyone that the two men who came from Carls Plumbing, Chris and Sam, they were wonderful. They came on time, they were very kind and caring, they kept us informed about everything they were doing, and they did a excellent job. We were very pleased with the finished job. We need a couple more things done in the future and now we can rest assure, by calling Carls Plumbing, we know their competent and the job will get done efficiently. Many thanks to Chris and Sam for a job well done. Janice Anello

Review 10 (2023-04-07 - Rating: 5)
Carls plumbing have been assigned to fix our plumbing issues by our home warranty company for the past 6 or 7 years. Every plumbing job was done very well in a highly proficient manner. Today we had one of their staff named Tony to look into a sump pump issue. As the pump was tightly installed next to the dryer, we had to move the dryer so he can get to the pump, only to discover that the dryer vent pipe was worn out. He was so kind to help us fix the dryer issue even though this was not why we had him come over for. Thank you again Tony, we highly appreciate what you have done for us.

Review 11 (2024-11-15 - Rating: 5)
Mr. T was very courteous and fixed our problem very quickly. We are grateful for his excellent service!

Review 12 (2022-04-24 - Rating: 5)
Our sump pump quit on us at 3am on a Sunday. After contacting our home warranty company, I called Carls to inform them of the issue since they were the ones dispatched to come out. I had issues with the home warranty process but Paul from Carls quickly assisted in getting things rectified there. Within the hour, Paul was at my house. Some quick troubleshooting and he had a new sump pump installed and everything working as it should. Because of the amount of rain we had been receiving and with more on the way, he literally saved my basement from flooding. Paul was great to work with and I cant thank him enough for everything he did. Thank you Paul!

Review 13 (2017-10-25 - Rating: 5)
Had an issue with our tenants water heater Thursday night, contacted our home warranty service Friday morning. We were assigned Carls Plumbing for the job. After reading all the reviews on Google I became worried. We got a notification through our home warranty service a plumber would be out between 12pm-3pm. I had a very important commitment at 4pm and called Carls Plumbing directly to see if they had anything early, they said they had an opening between 11am and 1pm so I was good with that. The plumber should up just after 1pm (which is reasonable since we pushed our scheduled time up). The Plumber took about 20 minutes to determine he could not fix the issue and would have to order parts and would not be able to complete the repair until about Monday or Tuesday. (Again this is reasonable since we were going into the weekend). Called on Monday to check for an update and we were told the parts had not arrived yet (Not everyone ships at the speed of Amazon...) again this is reasonable for me. Got the call Tuesday morning at 7:30am saying some one would be out between 8am-10am to complete the repair. The Plumber should up at 8am on the dot and the repair was completed within 30 minutes.Most people are always willing to jump on a leave a bad review and not enough people leave good reviews when they received good service so I wanted to share my experience with Carls Plumbing.The last step will be waiting to see how we are billed from our home warranty service. Otherwise everything was done under realistic expectations and the job was completed. Everyone we talked to at Carls Plumbing (receptionist and plumber) were polite, professional, and courteous.I would have absolutely no issues using Carls Plumbing again in the future.

Review 14 (2019-10-30 - Rating: 5)
This was through my daughters home warranty program. The warranty company had initially contracted with another business to replace her water heater but she kept playing phone tag with the guy for 2 1/2 days and finally asked the home warranty company if there was somebody else they used. They changed the work order to Carls and within 20 minutes somebody had called to schedule the appointment. They came out the next day within the 2 hour window specified and got the work done. My husband was there to let Pat in since our daughter was at work. He said Pat was a hell of a nice guy and very thorough. Would definitely recommend!

Review 15 (2022-10-19 - Rating: 5)
Used Carls through our HSA warranty, they called within a few hours after our online request to set up an appointment for the next week to check on our sump pump that hadnt been running. He came within the given time frame, was very friendly, took the time to explain the issue (and fix it), and gave us tips on what to look for in a working sump pump. Thank you!

Review 16 (2020-12-15 - Rating: 5)
Recently our Home Warranty Company referred us to Carls Plumbing for a faucet replacement. Carls promptly called us to set up an appointment. The tech arrived in the window provided and parts ordered. A few days later the faucet was replaced. The tech did a good job even though the old faucet was difficult to remove. Carls did a good job, the warranty company however was a major challenge.

Review 17 (2020-03-11 - Rating: 5)
My daughter needed her hot water heater replaced. He arrived promptly and started to replace it. Since it is an older house, there were other problems that became evident. He called my daughter to explain what else needed to be done, and came back the following week to complete the job. She is very satisfied with the result.Everyone was so nice from the first phone call until the end. Very professional work. I would highly recommend.Just a side note, they are located 45 minutes away and arrived promptly both times.

Review 18 (2019-10-06 - Rating: 5)
Called my home warranty company about a hot water heater that failed and needed to be fixed / replaced at 7:10am. They referred me to Carls and I got a call back from then by 8am, and scheduled me up for a tech to come out around noon. Their tech Pat showed up, found the heater had to be replaced, and had the new hot water heater installed and working by 2:30. Pat was very professional, personable, knowledgeable and completed the install quickly and correctly. Would definitely recommend Carls and use them again in the future if needed.

Review 19 (2010-01-29 - Rating: 5)
Our water heater broke at 8pm and we submitted our information to our home warranty service and received a call from Carls Plumbing by 8am the next morning and they arrived within an hour! When our home warranty service said they would order a new water heater to be delivered to Carls Plumbing in 3 days, I was slightly frustrated. However, I was then told that the technician brought a new water heater with him and it could be installed right away. By 11:15 we had it installed and up and running. It was a great, highly appreciated and refreshing experience!

Review 20 (2020-03-11 - Rating: 5)
Carlss Plumbing did a great job! They were at my residence 2 separate times. All employees over the phone and at my home were professional, kind, and respectful. They installed my water heater, pulled out the old one, and also lined my chimney. I would recommend them to everyone! I had to schedule my chimney lining for after the snow melted, the only reason I had to schedule a second visit, which is understandable. Great job to all the employees at Carls Plumbing!

Review 21 (2020-07-02 - Rating: 5)
Chris was the plumber that came out to our house, and he did a fantastic job. A previous company had completely botched our gas line and turned the situation into a dangerous one where We Energies had to cut the gas off and we were without for 5 days. Chris got here, was able to fix the problem right away, and was a true professional. He took the time to make sure all my appliances were operating correctly after fixing the leak, and even answered a few other questions I had about our plumbing system. I could not recommend him more highly.

Review 22 (2021-12-20 - Rating: 4)
I was a little nervous to work with these guys after seeing the reviews. But overall not bad, got the new water heater installed. They let me know to change the wiring, and that I could hire an electrician, or if I felt comfortable, I could do it myself. I did it, saved me a good chunk of cash.The plumbers were what I expected, youre handy man type, nothing negative to say there. Nice enough guys here to do their job.The one downside I can say would be the additional fee for using a card to pay. I get it, they have to call in, but phone card readers would make it pretty easy. Maybe even cheaper.

Review 23 (2018-09-06 - Rating: 5)
My Home Warranty AHS had Carls Plumbing service an expedited claim on my sump pump. Paul came out. called me 15 minutes before arrival to let me know he was on his way. Was Polite, Professional, and Friendly. Had a great experience!

Review 24 (2024-12-05 - Rating: 5)
Carls Plumbing unclogged bathroom sink. Very professional and offered tips in case it happens again

Review 25 (2022-07-22 - Rating: 5)
Carls Plumbing contacted me quickly, their scheduler was friendly, and a plumber came on-time within the same week as my call. The work was done quickly and neatly and the plumber showed all the work to me afterward. Great job!

Review 26 (2016-04-01 - Rating: 5)
Assigned Carls through HSA (my home warranty company) after being assigned another plumbing company who didnt clear drain blockages. The plumber came to our home promptly and was courteous. He was unable to initially clear the blockage, but returned the next business day with different equipment and successfully fixed our issue.

Review 27 (2023-01-16 - Rating: 5)
They called and set up an appt within 24 hours of my call for a non emergency issue. Chris came out was very helpful, friendly, and professional. I really appreciated his help and plan to ask for him should I need plumbing services in the future!

Review 28 (2017-01-24 - Rating: 4)
Carls was assigned to me by my HSA home warranty to replace my ancient water heater. First tech that came and saw the old unit was very knowledgeable and said he was fairly certain my old water heater was from about 1978. He said he was also very sure that they would have to replace the whole until as trying to repair it would only cause more problems. After 5 minutes on the phone with the office, he confirmed this and got a request in with HSA for a new unit. It took about a week for them to get the new heater from HSA (arrived on a Friday), and a different tech came in to install it the following Monday. This tech was very fast and mostly clean as well. He cleaned up my basement stairs after the job was done but left a big pile of rusty muck on my floor drain (which would have clogged it) that I had to clean up. Im not sure where all the negative experiences are coming from, but i didnt have a problem with Carls.

Review 29 (2016-10-27 - Rating: 5)
Despite questionable reviews we utilized this company as part of our AHS warranty & I am glad we did! From the first point of contact with them they were efficient- squeezing us in today even though there were no open slots until tomorrow. The plumber arrived when promised, quickly repaired our broken pipe, was courteous & offered helpful information for future projects we are considering. Chris gets an A+ & I would not be one bit reluctant to use this business in the future!

Review 30 (2017-04-10 - Rating: 5)
The lady I talked to in customer service was very polite. My number was given to the plumber like I asked so he could call me when he was on his way over. A BIG PLUS was they had a 11:00 to 1:00 time window available right away today. Literally 10 minutes, or maybe less, after the talk with customer service, I was called by the plumber and he told me he will be at my house in 20-25 minutes. Sure enough he got to my house in 25 minutes ON THE BUTTON. He got the job done and no other issues found. My shutt off valve that was shot in the basement is now fixed. I also give them 5 stars because everything worked out so perfectly with my wife expecting a piano student at noon. He got done in plenty of time. Thank you Carls!!!!!

Review 31 (2024-11-25 - Rating: 5)
Came to fix a clogged sink. Fixed it quickly. Very professional and kind.

Review 32 (2020-06-01 - Rating: 5)
The plumber named Pat came to our house to fix a leaking pop-up assembly and drain pipe, as well as a loose shower head. Pat did a fantastic job... You could tell that he was an expert. He was on time, polite, and he was very efficient. If we need services again in the future, we are going to specifically request Pat, since he did such a great job. We couldnt be happier with our experience. 😁😁😁

Review 33 (2016-09-21 - Rating: 4)
Had a good experience with Carls Plumbing. The gentleman (I cant remember his name) was very polite and courteous. We only had a minor blockage in our shower drain, but calling into our home warrantee just incase it turned into something bigger. Since their visit the blockage has been cleared and we have no issues.

Review 34 (2017-01-05 - Rating: 5)
Huge THANK YOU to Pat of Carls Plumbing Services. Our issue was a leaking pipe. Request was made at 7:30 am, Pat arrived right on schedule, assessed and fixed the problem and was on his way in less than 2 hours. This company has helped us with several issues and bathroom updates in the past and have always done an exemplary job. Professional, prompt, and a job well done at a fair price.

Review 35 (2024-11-21 - Rating: 5)
Carls was assigned through our landlords warranty service for abroken parts in bathtub. He was friendly and very professional. He first confirmed the broken parts, went out to buy replacement parts, came back, and fixed it quickly.

Review 36 (2018-10-03 - Rating: 5)
Fixed a clog in my high-rise condo. There was some question with the association regarding whose responsibility it would be, mine or the associations. The plumber not only came out and cleared the clog in a quick and thorough manor, but put the effort forward to tape off the rooter snake where the clog was, take it outside, unroll the rooter outside and measure off the depth of the clog so I could take the information back to the association.Great work, prompt and timely service, and above-and-beyond effort!

Review 37 (2016-07-15 - Rating: 5)
I cannot say enough good things about this company. Dane was sent to my house to fix a huge issue and did an exemplary job! Everyone that I was in contact with at the office was very professional and delivered quality service. I highly recommend Carls plumbing!

Review 38 (2014-01-08 - Rating: 5)
They helped me out when my hot water suddenly stopped working. The plumber who came out didnt mind me asking tons of first-time-homeowner questions, and he wound up deducting a half hour of labor from the bill because at first he thought it was sediment build-up, when it turned out to be a frozen pipe.

Review 39 (2023-03-17 - Rating: 5)
A+ Chris came to our home to fix a leaking cold water line. He came on time, was professional and did a good job. Recommended. Thanks!

Review 40 (2023-01-26 - Rating: 5)
They were here on time and quickly replaced a failing water heater. We have used Carls for years and have never never been disappointed.

Review 41 (2024-06-03 - Rating: 5)
I had a leak in my basement that turned out to be a wax seal from my toilet that needed replacing. Chris was the plumber that came out. He was very polite and fast with his work. My leaking issue is now fixed. I would recommend this place and give them the benefit of the doubt! Thanks Chris.

Review 42 (2019-09-12 - Rating: 4)
The plumber was on time and professional. He explained what he did and resolved both my issues.

Review 43 (2019-11-27 - Rating: 5)
I have been going to Carls Plumbing for about 7 years now for any of my plumbing issues. I cannot imagine using any other company or service than them. They are always very quick to respond, and the service I have received has been 5 star+. Their professionalism and courtesy are second to none! Yesterday my water heater went out. I called Carls plumbing, and within 5 hours of calling I had a new heater installed and was back to normal. That kind of service is almost extinct these days. If you need any plumbing service, I would highly recommend you call Carls.

Review 44 (2021-12-30 - Rating: 5)
James, our technician, was excellent; very professional, knowledgeable, and friendly. He made sure he keep working until everything was in perfect working order. Thanks!

Review 45 (2015-02-05 - Rating: 5)
Quick response and very polite and thorough staff. I would absolutely use Carls again

Review 46 (2022-01-19 - Rating: 5)
Paul was great! Very professional and courteous.

Review 47 (2022-09-23 - Rating: 5)
Carls was assigned a sump pump repair job via my home warranty company. Within a few hours of submission they contacted me to setup an appointment and they were at my home the next week to repair it. The job itself was completed wiithin 45 minutes of their arrival where they determined the pump motor failed, installed a replacement and tested water discharge to show me it was functional again.

Review 48 (2016-07-09 - Rating: 5)
They did not end up doing the work but were helpful in pointing us in the right direction.

Review 49 (2021-03-01 - Rating: 5)
Chris was very nice and professional. We had a bathroom remodel that needed new lines and pipe done and the quality of work was excellent

Review 50 (2020-03-03 - Rating: 5)
This is the second time that we have used Carls plumbing. They are very prompt and quick with their work. They also do a great job of explaining the issue. Chris was very friendly and professional.

Review 51 (2018-03-04 - Rating: 5)
Was recommended through home warranty for main/sewer drain blockage. Paul came out and was amazing. Explained all my options and fixed the problem in a timely manner. Would definitely use them again.

Review 52 (2019-10-13 - Rating: 5)
I was nervous about my home warranty company sending out Carls Plumbing to repair a small leak because of all the negative reviews. But the guy that came out was super professional and got the job done quickly. There was something not covered by my home warranty and he took care of that also, and was cheaper than he originally thought.

Review 53 (2018-05-15 - Rating: 5)
Paul was here today to replace my garbage disposal, he did an excellent job,very friendly and helpful, would highly recommend him!

Review 54 (2016-10-30 - Rating: 5)
Quick response time and very professional on site.Great work done by Danny.

Review 55 (2016-02-26 - Rating: 5)
I had to call HSA for a shut off valve replacement and Carls is the place they are using. While I was waiting to hear from them to set up the appointment I decided to just call directly to Carls since I was already home from work. I set up the appointment, the receptionist was cool and I was good to go however I started reading the reviews here and panicked. They came out a few hours later and said my warranty should cover it but that they wouldnt call HSA right away for authorization because the wait time was so long they would wait till later. Having read these reviews I of course went into super panic mode and called HSA who offered to put me directly to the work authorization line. Carls was legit in the wait time- after ONE HOUR AND THIRTY minutes on hold with HSA, I finally got an agent who called the service tech and they did what they needed to do and work was authorized. I was told to hang tight and Carls would set up an appointment. I didnt hear from them yesterday and then didnt hear anything right away this morning so again I was stressed out due to these reviews so I just went to Carls website and sent an email asking if they could please call me to set up an appointment. They called like 10 minutes later and were out here in two hours. The work took an hour (I was so worried it was going to turn into a huge ordeal) and boom- we are done. Crisis averted. I am happy with the service, Chris the technician was cool. He came in, got the job done, and I feel 100 percent better.I dont normally write reviews but I was really concerned after reading so many bad reviews on here... the problem seems to maybe be the communication between HSA and Carls. I can totally understand why they wouldnt want to sit on hold for that long when they could be out taking service calls. I dont mind having to be persistent, its my house and I wanted to make sure this wasnt going to be a huge problem ... I also made sure to be pleasant with them. Sometimes just being cool with people gets things done a lot faster.