Casteel Heating, Cooling, Plumbing & Electrical

Located in Marietta, Georgia

Address: 2218 Canton Rd, Marietta, GA 30066, United States

Phone: +1 770-766-1673

Rating: 4.7

Services

Online estimates
On-site services
Repair services
Appointment required

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2025-01-02 - Rating: 5)
Excellent company to work with! Cory met with my wife and me, and the customer service was outstanding. He took the time to explain everything in detail. The technicians who installed our new furnaces were highly skilled, maintained a clean workspace, and kept us informed throughout the entire process. Were so glad we chose Casteel!

Review 2 (2024-12-03 - Rating: 5)
I was really blessed to have Samuel as my tech this visit! The news was not great, but he was so thorough and thoughtful. He cared for my situation as he would his own mother. He made sure I had the best Casteel could offer.Yesterday Zach and his crew of Spencer, Damon and Gavin did an amazing job of installing my new system. The were so devoted to excellence and making sure that everything went well. I am definitely delighted with the entire process and the care that each person has expressed.Thank you Casteel

Review 3 (2024-08-24 - Rating: 5)
The entire team at Casteel is top notch. Five star service, sales, and install team! Literally a 2 day lead time form the install date with all permits pulled. They exceeded my expectations on the new Daiken system install. The system is game changing compared to our old 1 series. Super efficient with more kick and less noise.

Review 4 (2024-08-28 - Rating: 5)
What an amazing HVAC install team! Skilled, hard working, detailed and friendly. We completely changed all three furnaces/AC systems. The team of 7 got to work right away and by 4pm all system went live.

Review 5 (2024-12-27 - Rating: 5)
I rarely leave reviews, but Casteel and Diego were absolutely great. They arrived when they said, gave expert advice and tips while repairing the furnace and were all around a great service. I plan on contacting them to replace my existing system later this year.

Review 6 (2024-12-27 - Rating: 5)
I have used Casteel for my heating and air maintenance for a few years now and they have always exceeded my expectations. Theyre technicians have always been first rate. This year Luke Clements was my tech, as expected he was on time, went over some info with me, let me know what services he was doing. He was very respectful of our property and cleaned up afterwards. 👍 to Casteel and their techs.

Review 7 (2024-04-10 - Rating: 5)
One of the most pleasant plumbing experiences from beginning to end I’ve ever experienced.Mr William “Jeff” Currie came out late in February to find a major leak that occurred in my home when I turned on the shower.His high knowledge of plumbing led him to cutting a hole behind shower. He determined it was a busted drain pipe going into the slab. He prepared me for worst case and least case scenario on how he we approach the repair.My insurance finally gave me the green light to schedule repair.William and his assistant arrived today on time and eager to repair busted drain pipe.I appreciate the patience and professionalism they showed through the process. Just wanted to let them know that they’re appreciated. Keep up the good work, fellas!I would definitely recommend Casteel Plumbing to my friends and family.

Review 8 (2024-07-11 - Rating: 5)
Casteel genuinely wants to please its customer. Kyle, our installer was very kind. He took the time to address my questions and immediately address my concerns regarding the installation. I felt in very good hands and would certainly welcome him and his team back, as well as recommending Casteel for your hvac needs. Glad to have ac back!

Review 9 (2024-10-28 - Rating: 5)
Matthew Schenz is a great representative for Casteel. He recently installed an LED light fixture in our Woodstock home and his work was outstanding. His professionalism and knowledge impressed us, and he willingly answered all our questions in detail. Thank you, Casteel, for sending this fine young man to our home.

Review 10 (2024-10-16 - Rating: 5)
Kevin Grey from Casteel Plumbing is exceptional in every way. From the moment he arrived, it was clear he was a true professional. His courteous and thoughtful demeanor immediately put us at ease. Kevin took the time to thoroughly assess the situation, explaining every step in a way that was easy to understand, and his extensive knowledge and expertise shone through in his recommendations. He worked efficiently while ensuring no detail was overlooked. Its rare to find someone so dedicated to providing excellent service, and we couldnt be more satisfied with Kevins work. Highly recommend!

Review 11 (2024-07-11 - Rating: 5)
Casteel changed out our entire AC/furnace system, re-ran our ducts, and fixed our inefficient zoning system. The salesman, Matt, who sold us the system was extremely knowledgeable and answered all of our questions and explained things in a way that was easy to understand. A crew of 3 changed out everything (David, Drew and Caleb) and they were very professional and worked hard all day (in an attic in extreme Georgia heat), and got our new system working the same day. They cleaned up completely after themselves, and left nothing behind, not even a single screw or piece of plastic. The air is working beautifully, and Im finally able to set my thermostat at morgue temperature and sleep comfortably again. I would definitely recommend Casteel. Their warranty is also far and above the best you will find anywhere!

Review 12 (2024-08-17 - Rating: 5)
I travel a lot between HI, GA & New England and needed a new AC unit installed quickly at a reasonable price in Duluth, GA. I learned quickly the HVAC business is extremely competitive. After receiving 1/2 baked quotes and unwritten promises from other HVAC providers I meet Chris Dunn from Casteels service & sales team. Mr. Dunn is a good man, extremely genuine, professional and thorough. He made sure I got everything I needed and at a very good price. Mr. Dunn made sure there were no surprises because he took the time to measure, inspect, and he understand what the installers would need to get it done 100% right in one visit! He understood what it was going to take to replace a 27 year old AC unit . He also took the time to thoroughly explain the features of the new unit and Casteels exceptional 12 year transferable warranty and service plan. Amoah and the install team were absolutely 💯 % professional, organized,knowledgeable and thorough in all their hard work. They arrived on time, put down clean stair/floor protectors, wore shoe covers and over the course of 6.5 hours made sure their install was flawless. They then familiarized me with the operations & owner maintenance along with the new thermostat, which was installed flawlessly so I didnt even have to use touch up paint! Contact Casteel and these local professionals will absolutely take care of everything you need to keep you cool in summer and warm in winter!

Review 13 (2025-01-09 - Rating: 5)
Kevin has been a trusted plumber for us for almost 20 years. He is a great asset to Casteel and is extremely experienced and knowledgeable. He takes time to think trough the issue and always determines the cause of the leak and finds a solution. We do not trust our house to anyone else!!!

Review 14 (2024-12-31 - Rating: 5)
Ive had a few service appointments by Casteel, and every service has exceeded expectations. Allen fixed an underground leak for me that had been languishing for weeks after I requested a quote from another plumbing service. He was able to come same day as well! Allen was friendly, polite and worked quickly, fixing the issue in far less time than estimated. Ill keep Casteel on speed dial for any further issues!

Review 15 (2024-06-01 - Rating: 5)
A very enjoyable experience with Zach and Gavin for a full HVAC system replacement. Very professional and answered all my questions. Could not have asked for better techs. Will be doing more business with Casteel in the future for my electrical and plumbing projects.

Review 16 (2025-01-02 - Rating: 5)
Jaylon was our technician and he was phenomenal. He was professional, courteous, knowledgeable and calmly handled a pretty intense situation! So grateful for everyone at Casteel, they’ve always been so good to us.

Review 17 (2024-12-29 - Rating: 5)
Remar was awesome!! Very professional and knowledgeable. Not only did he address and fixed the issue I was initially having, but also educated myself on other issues and maintenance that needed to be addressed. He also took the time to set up an appointment to have those issues taking care of. I appreciate you. Thank you

Review 18 (2024-11-25 - Rating: 5)
Carlos was great, he was knowledgeable, professional and courteous. He was able to do our panel restoration quickly, and with very little down time. I would not hesitate to recommend Carlos or Casteel for great service. This is our third major job with them, and they will always be our go to for any electrical, HVAC, or plumbing needs!

Review 19 (2024-01-21 - Rating: 5)
Zach Werner Did an outstanding job! Casteel provided excellent service by coming out to make it repair after hours on a night when the temperature was going to be below 20° and we had small children in the house.! We were grateful for their effort to ensure that the repair was made to the brand new system that they installed. Their technician Werner was knowledgeable, very professional and helpful. He kept me informed throughout the repair process and even took The trash outside for me, since it was so Freezing cold.The house is warm and heated. Thanks to Casteel and Zach!

Review 20 (2024-12-04 - Rating: 5)
Brandon and Jaylen, Casteel Heating and Plumbing technicians, arrived on time and were very professional. After diagnosing the difficulty with my water heater, they gave me my options and the prices, and also some discounts that I was qualified for. They quickly returned to my home with a new water heater. The installation was easy. I received a detailed invoice after the work was finished. I would definitely call Casteel again, and ask for these guys to perform any work I might need. Casteel has insured that I have a warranty on the new water heater.

Review 21 (2024-07-09 - Rating: 5)
David and Drew were the installation experts on my new Daikin HVAC system. They could not have been more kind, communicative and efficient! They arrived on time and were very respectful of my home. Casteel was recommended to me by my mom and Chris M was my sales person... we discussed pricing and systems at length and he found me an excellent deal to replace my 25 year old system. Financing was easy and Im so happy with the new system!!! 5 star experience with everyone involved!

Review 22 (2024-11-30 - Rating: 5)
Kevin was amazing! Highly recommend.Updated: recently had another home issue and reached out to Casteel. Jamie was amazing and got us back up and running in no time.Two experiences so far and both were great

Review 23 (2024-06-25 - Rating: 5)
Jason and Ben were on time, thorough, yet quick. They focused on their job and got the airconditioner installed in around 4 hours. They listened to all concerns and addressed them. They were polite and professional. Job well done.

Review 24 (2024-11-16 - Rating: 5)
Technician who arrived to complete my furnace yearly checkup was prompt and very friendly. He did an excellent job and didnt leave any debris behind. I am thoroughly satisfied with the job performance. Ive used Casteel for many years and no matter when I call them, they always deliver. Great customer service.

Review 25 (2024-12-06 - Rating: 5)
Very pleased with Casteel Heating & Air. They installed a new furnace and AC unit 5 years ago and we have never had any issues. It was time for a check up as winter has arrived. As always, it was an easy process to schedule, got reminders about the appointment, was notified of the technician that would come and when they were on their way, technician showed up on time, technician was efficient and the process was timely. We would definitely recommend Casteel.

Review 26 (2024-10-17 - Rating: 5)
Matthew and Ernest, the electricians, were truly a blessing. They are knowledgeable, patient, detailed, and caring! Not only did they correctly identify the problem after a thorough inspection (we had lost a neutral from the power company’s side), but they also stayed with us late into the night until the power company arrived to fix the issue. They ensured the problem was completely resolved before leaving. They explained every step to us clearly and took the right measures to protect our appliances from unstable power voltage. We couldn’t ask for better electricians. We are very grateful and highly recommend them. We will definitely call Casteel and Matthew and Ernest for any future services.

Review 27 (2024-09-24 - Rating: 5)
Casteel designers and technicians were excellent. They provided superb customer service and our designer Adam went above and beyond looking for rebates to help lower the cost. Our technician Skylar was amazing! He installed our entire system quickly, which meant less time for us being uncomfortable in the heat. The service provided was amazing and I am already recommending Casteel to everyone I know.

Review 28 (2024-11-21 - Rating: 5)
First my technician was on time even though he went to the wrong house. Upon arrival he introduced himself as River covered his boots to insure he did not track up my home. River got started right away servicing both of my units he started upstairs first. I watched go through the unit making sure it was thoroughly cleaned the filters and examined the interior to insure it fully operational. He gave additional recommendations for the longevity of the unit. He went down to the basement for the main unit inspection. He cleaned and changed the filters in that unit.I determined during our interactions River was very pleasant, kind and focused throughout our visit. If all technicians conduct themselves in this way they would never have a customer conflict. Good job River you were a pleasant drink of water share it with the world. Evelyn Cuthbert

Review 29 (2024-09-12 - Rating: 5)
We always have good things to say about Casteel! Diego was our technician, and he was excellent! He was very thorough, he explained everything that he was doing for our two systems and followed through with everything that we discussed. We appreciate his knowledge and his commitment to keep our systems running And efficient.We have never had a bad technician from Casteel. We have continued to have very good experiences with this company and would highly recommend them above other companies.

Review 30 (2024-12-29 - Rating: 5)
Ronald was fantastic today. I received same day service, he was on time, he quickly identified and fixed my heating issue and explained everything thoroughly to me. It was perfect service!

Review 31 (2024-08-31 - Rating: 5)
Excellent experience with Casteel Plumbing service. Our plumber was Patrick, he arrived same day to help us with a leaking water heater. After a diagnostic check we determined it would need replacing. Patrick provided good information to help us make a decision. We elected to have Casteel install our new water heater, they arrived and completed the installation next day. The installation looked fantastic, Patrick provided some maintenance tips and we were good to go. Casteel and Patrick were five stars in our book! Very happy customer.

Review 32 (2024-12-13 - Rating: 5)
Gary gave me a quote for a new hot water heater. I accepted and assumed we would schedule another appointment for the install. Nope! He had the new hot water heater on the truck and he and Angel had the new one installed in a little over two hours. The workmanship is excellent!

Review 33 (2025-01-05 - Rating: 5)
Casteels service was quick. Tyler Smith showed up on agreed upon time, and understood the problem we were facing. He was able to fix our Heating and Damper in no time, and explained us the issue and fix at every step. Recommend Tyler and Casteels service to everyone.

Review 34 (2024-09-27 - Rating: 5)
We had the best experience with Casteel. From the guy that provided the estimate, to the HVAC guys, to the electrician— the customer service was AMAZING throughout. Some of the kindest gentlemen.They also ended up having to do more than the initial work estimate but didn’t further charge us; they stuck to the original quote. This is the epitome of a great company, and as a Realtor, I will always suggest them to my clients moving forward.Thanks to the Casteel Team this entire week that serviced our home and worked hard. You are SO appreciated.

Review 35 (2024-09-01 - Rating: 5)
Very pleased! Made an appointment online for next day, and received immediate confirmation. Riley was professional, caring, and competent. Love my new kitchen faucet, and Casteel.

Review 36 (2024-12-10 - Rating: 5)
My experience with Matthew from Casteel was 5 star. Matthew answered all of my questions in great detail. As a result, I had work done that I had not planned to have done because of his knowledge, professionalism and a reasonable price.

Review 37 (2024-11-21 - Rating: 5)
Carlos was totally awesome and very professional in handling my electrical outlet install. Highly recommend Casteel!

Review 38 (2024-10-03 - Rating: 5)
Casteel HVAC took amazing care of me and my family again! This time, they replaced the other hot water heater that went out. Called them on Wednesday morning and they got it installed by Thursday afternoon! Justin C. did the electric to bring us up to code and Javier C. did the hot water heater installation. They were both professional and knowledgeable. We are happy so far! Thanks yall!

Review 39 (2024-12-09 - Rating: 5)
Chris Monahan did a great job checking both of our heating units. He went beyond the line of duty and replaced the light bulb that had burned out in the attic. He had his own light . Since my husband and I are seniors, we greatly appreciated him putting my replacement bulb in. More light is always helpful. Chris was friendly as well as helpful.

Review 40 (2024-12-07 - Rating: 5)
Casteel was awesome. Got my heat back on in 24 hrs. From the beginning when Jason came to do the initial inspection to Cody who finalized the plan and to Zac and Gavin who were my installers. They were quick and efficient and left my house like they were never there! Highly recommend!

Review 41 (2024-11-14 - Rating: 5)
What to do when your heat decides not to heat? Call Casteel Heating, Cooling, Plumbing & Electrical! Same day awesome service. Our technician, Bradley Wood, worked through the problem, clearly explained the ins and outs of what needed to be done, took the extra step of checking to see if the unit was still under warranty (unfortunately, it wasn’t, but that was not on Casteel), and effectively completed the repairs. We’ve been a Casteel customer for several years for a reason - you can count on fast, friendly service when you need it. Thank you Bradley and Casteel!

Review 42 (2024-10-30 - Rating: 5)
Matthew was amazing. He was very professional and explain everything that he observed, identified the issue and talked me through how to resolve the issue. Based on his detailed recommendation, I was able to make ab informed decision on how to proceed.Matthew is an example of what a professional looks like. He represented himself and your company very well.I definitely will refer him to anyone that is looking for an electrician.Thank you.Russell McCray

Review 43 (2024-08-21 - Rating: 5)
Jamie and Patrick were able to come and complete the install of a new water heater within hours of my making a service request! Very nice and easy to work with, thanks!

Review 44 (2024-12-10 - Rating: 5)
Tim Robinson and Curtis did work to bring my hot water heater expansion tank up to code. They were prompt, professional and very efficient. It was a great experience and I would definately use Casteel again for future plumbing needs.

Review 45 (2024-11-13 - Rating: 5)
Adam Piper did a wonderful job showing us the proper size and type system we needed. Zach Werner and crew were out at 7:30 am the next morning to install our new system taking time to explain how the system works. This was a difficult install in a crawl space which was cheerfully done. They finished around 6 pm. We are very pleased with the job and Casteel personnel.

Review 46 (2024-12-18 - Rating: 4)
Today’s visit was great. Did my winter check on my system. I did get the filter included in my service today but was told would have to pay in the future. I was told my 3 year free service agreement would include the filter after a previous agreement by a supervisor because I had to have 16 different service visits after purchasing a new HVAC System from Casteel before my system ran properly. So looks like I will need to make a follow call after all. If this was handled by my technician today would have given a 5 Star.

Review 47 (2024-11-21 - Rating: 5)
Trevor is great and I appreciate the quick services for my HVAC maintenance appointments. I’m glad I’ve had the same technician here twice now too so I know who to expect for the appointment. Bonus is that he changes out the air filter for me so I don’t have to worry about buying them and remembering when to do it myself. Thank you!!

Review 48 (2024-09-04 - Rating: 5)
Casteel is amazing! I cannot say enough good things about Tim and Angel. They arrived right at 8am and by 8:30 had provided us with an unbeatable quote to replace our water heater. Tim answered my one million questions patiently (we had never been through this process before) and walked me through the whole process. The work was done quickly and looks great. We will definitely be calling them for any future projects.

Review 49 (2024-08-08 - Rating: 5)
I had a brand new furnace and a/c installed. The process was seamless and the installers were phenomenal! These guys worked so well with each other. Each guy had a job to do and I never once heard either ask what to do next. They left my house the way they found it. The entire crew was polite and neat. I was even impressed with the wiring and how they left it nice and tidy. There was absolutely nothing for me to do when left except enjoy the a/c and sit back! I would recommend Casteel to everyone.

Review 50 (2024-12-28 - Rating: 5)
Fe’Darren was absolutely delightful! He knew exactly what to do to take care of my problems.YEA I can take a shower to night! I highly recommend Casteel and will always call on them for any future issues.

Review 51 (2024-07-17 - Rating: 5)
Yes, Charles was awesome. He went above and beyond to figure out what was going wrong with my AC. He also went as far as making sure we were safe. He actually saved our lives. He actually went beyond fixing on his end. He got an electrician to come out and assess the problem further to make sure we were safe. Turns out it wasnt safe. The last technician put electrical tape on the condenser wire, for our unit thats only 3 years old. Charles, instead ordered a new condenser wire and an electrical panel box switch that was completely burned and melted. Turns out the electrician Carlos had to replace the entire electrical powe box.I Thank God for you Charles.

Review 52 (2024-10-04 - Rating: 5)
Prompt, came same day. Brandon very efficient, professional and knowledgeable. Solve my problem in minutes gave me options for a service plan that was right for me. Reasonable prices! Absolutely I’m so glad I contacted Casteel..

Review 53 (2024-09-26 - Rating: 5)
Jake and Jason with Casteel installed a new Cooling and Heating system in our house today. They were very professional and personable with us and walked us through everything they did. We were also impressed with Shane and Matthew with Casteel from coming out so quickly to evaluate our problem and getting everything set up so quickly. We would highly recommend Casteel!

Review 54 (2025-01-08 - Rating: 5)
Our heat went out last night woke up and it was 57 degrees in the house I called a few ppl and never got a call back so I called Castell thanks from a recommendation from my best friends husband. I got a call from Samuel dodd saying he was coming out. When I met him at the house he gave it too my straight and told mom I could take your money but instead Im gonna tell you the truth and he did our units needed to be replaced they had been leaking for awhile and it was leaking into the furnace cause little did we know that the a/c unit dosent just leak outside and the switches up inside the furnace have emergency switches so it dont blow up. He waived his fee and really did us a solid you dont find honest men like him very often. He cleaned some things to try to get the heat turned back on even if it was for an hour thank you Sam 😊 we appreciate you!! He got us in contact with Hugh brown who meet with me and mom after I got off work. I told him this is the device we want and I want the dampers back so its getting distrubuted through the house properly he didnt try to sell us the Cadillac and he spent time with us explaining and showing pics before and after. He was funny and very kind took the time with my mom.. Hugh we loved you and you felt like family was in the house. Between these two great amazing men I know that mom will be ok for the next 20 yrs to come.. thank you both and thank you casteel for being there for us!!!

Review 55 (2024-12-24 - Rating: 5)
Used them to replace a disposal. Sometimes estimates over the phone are bait and switch which end up costing far more . What are you gonna do when your disposal has been removed by the cheaper estimate people and they “ find something that has to be done that wasn’t in the estimate? Well they have you by the short hairs and you have to pay whatever they say or you have no sink for Christmas Eve.Although Casteel cost more slightly more than the other estimates, we knew they were honest from the HVAC units they replaced for us a few months ago. Excellent work by the way. Downright impressive.Well… Come to find out when the new dishwasher was installed by Costco last month, their guy boogered the plumbing up. This meant the disposal waste would backflow into the dishwasher and clog the pipes.Sure enough the pipe was clogged and it would have been a short time until it backflowed into the dishwasher.The “Costco “clog filled a large mixing bowl and took the guy a while to get out.Seriously, most people don’t know what to look for to check dishwasher installation. You just assume they know what they are doing and cross your fingers.We will try to get reimbursed from Costco for the extra $185.00 to fix their wonky installation.All in all it was almost $800 total to put in a Insinkerator 1/3 hp disposal. I think the install alone was $615.00 but can’t remember. The hubs had a knee replacement two days ago and has been running me like a chicken.I know, I know , that is high but when you deduct the clog removal and extra Costco repairs it was the same as the other reputable place quotes which landed around $625.Sometimes I think they google your address, they see its a big house and think you are made out of money I guess but it is what it is. The Home Depot quote was $425, then when the repair guy called to schedule it suddenly went up to $625 when he Googled our address. This is also a reason we went with Casteel. Everyone pays the same amount.Their people are well trained, efficient and knowledgeable.Hopefully AmEx will step in and help if Costco doesn’t refund us the $185 for a crappie dishwasher installation.We will use Casteel for everything from now on.

Review 56 (2024-09-30 - Rating: 5)
I wanted to update my review after my service was done. I appreciate the speed and quality of my entire HVAC unit replacement. Brandon Rutledge was extremely helpful in diagnosing my AC system. Hugh Brown did a great job with laying out my options in replacing my 18 year old unit and a day later Jake and Jason did a wonderful job with the install. Fast and professional all around. I will definitely recommend Casteel in the future!

Review 57 (2024-10-19 - Rating: 5)
Use this company! My annual contracted company made an appointment and never showed up or called despite my calling twice and being told dispatch would contact me. I called Casteel at 7:55am on a Sat. and got an appointment for between 8am and 12. Jason showed up at 9am, found the problem, explained it all to me, changed my filter as a courtesy and left an extra. He was professional, knowledgable and personable. Then came the price and another surprise. It was totally within the range of what I expected and actually a little less than I expected.I am beyond pleased. I signed a maintenance contract with them based on the service and will be canceling the company I have used for 4 years.

Review 58 (2024-09-17 - Rating: 5)
First time engaging with Casteel for a plumbing service call and Jamie Chavez came out and helped me with everything I needed. Everything was explained thoroughly and Jamie went above and beyond to ease my concerns and fix the issues around my home. Highly recommended.

Review 59 (2024-09-14 - Rating: 5)
Chris from Casteel is an excellent technician. He took the time and explained n showed me things I never knew and was never told about my heating unit. I’m now excited about getting it updated to keep the mold away. He also did an amazing job cleaning my outside air conditioning unit!So glad someone recommended Casteel to me!

Review 60 (2024-09-18 - Rating: 5)
The technician Remar seemed very knowledgeable and was very professional during his visit. I was also very appreciative of service reps that kept me informed with the tardiness/arrival times of the design technician Clayton. Overall I was very pleased with the service and kindness of Casteel I feel I’ll more than likely become a new customer. Thank you!

Review 61 (2024-07-18 - Rating: 5)
We couldn’t be happier with the service from Casteel! Their team was prompt, professional, and incredibly knowledgeable.There two technicians (Zack and Gavin) were friendly and explained everything clearly, ensuring we understood the work being done. The pricing was fair and transparent. We highly recommend Casteel for any heating and cooling needs. Thank you for providing such excellent service Zack and Gavin.

Review 62 (2024-08-10 - Rating: 5)
My experience was Outstanding!! Tim and Josh diagnosed my issue within seconds! Before they did the repair, they explained everything to me in detail and gave me the price for repairs upfront. And they were pretty comical and entertaining too! They completed the repairs in no time and gave me several tips on how to maintain my unit. I highly, highly recommend this company. They were the absolute BEST! Thank you!

Review 63 (2024-10-11 - Rating: 5)
I had to have my A/C AND HEATER replace and the techs Jake. Jason and Walker took the old system out and put the new one in 8 hours. These guys are fast and efficient and definitely know what they are doing. I am really impressed by Casteel and their techs and I will definitely be using them again. Thank you guys for the great experience.

Review 64 (2024-12-31 - Rating: 5)
Jordon was great. Professional with a great personality. He was thorough and efficient. Would request him again if needed additional work

Review 65 (2024-12-02 - Rating: 5)
Kevin, Casteel technician was friendly, professional, and experienced. He fixed my waterline leak, in cold weather, very quickly. He answered all of my questions. I am a long time Casteel customer. Kevin is definitely a technician I would want for my next plumbing service call.

Review 66 (2024-08-04 - Rating: 5)
Brandon was excellent. He helped get my AC unit up and running, which had been out for a few days. The part that he thought would take a few days to come in was available the next day. The turn around for the repair was quick. I was very thrilled to get my AC unit working again. I would highly recommend Brandon. Thanks

Review 67 (2024-09-10 - Rating: 5)
Our experience with this company has been amazing. Samuel Dodd was a great service tech who was extremely knowledgeable and hands on while walking through his work so that we had a much better understanding of our system as a whole and the problems we were looking at. I will always request him for service. Clint Fields also worked with us and in addition to being extremely personable, he had the experience and foresight to recommend the best unit for our situation and make the whole process very straightforward. Looking forward to continued business with this company.

Review 68 (2024-10-23 - Rating: 5)
One of the best features of having Casteel on speed dial for all your heating, cooling, plumbing and electrical needs is having techs like Jason Bolick as part of their expert service team. From the moment you meet Jason at the door to the time you wave good bye you know you just received the best most friendly and competent service available. Jason is indeed a great asset to Casteel and it was a pleasure meeting him today. Casteel is certainly the only company to call and Jason Bolick backs their quality and excellent service to the hilt.

Review 69 (2024-11-27 - Rating: 5)
Steven was an exceptional service technician! He arrived early, got right to work, and was very respectful of my property. He closed out the visit with a summary of his work and explained other services that might interest me.

Review 70 (2024-10-11 - Rating: 5)
Jordan was very thorough. He explained everything well and got me involved to show me what he was doing. He solved our issue with his skills. We were so pleased. We always use Casteel for our HVAC and now we are going use Casteel for our plumbing! Very personable and professional. Thanks!

Review 71 (2024-12-06 - Rating: 5)
We had two HVAC systems installed by Casteel a few years ago in Powder Springs, Georgia and routinely have a maintenance inspection done. This year Stan Stankov was our service technician and he did a fantastic job! He was very thorough and patiently answered all of my questions. Coincidentally, a couple of weeks after his visit we had to call again because our thermostat wasn’t working and the new one we bought wouldn’t work either. Stan came back again and quickly identified our problem and made it work. I think many companies underestimate the value of customer service. It is great to see that Casteel places an emphasis not only on the services they provide, but the quality of employees who provide them.

Review 72 (2024-08-04 - Rating: 5)
Fantastic customer service. Available 24/7. I called late Friday and they were able to get out to our house by Sunday morning. Our technician Riley was incredibly kind and knowledgeable. He did a great job and had our issue repaired in less than two hours. Thank you Casteel and Riley for making this such an easy process.

Review 73 (2024-08-20 - Rating: 5)
Matthew did an excellent job on install our heavy crystal chandelier. Explained the process thoroughly and I highly commend him on dealing with our sheep dog 😊

Review 74 (2024-12-26 - Rating: 5)
Jason Bolick performed our routine HVAC mtce inspection this morning and as always he is first class. Always punctual and conducts his business in a professional manner. He’s no. 1 in my book and is the reason I do business with Casteel.

Review 75 (2024-11-12 - Rating: 5)
Prompt service. Matthew was very professional, knowledgeable and courteous. He was efficient in making a diagnosis of our electrical problems, and provided a couple of different options with pricing. After I chose the option I wanted, he quickly got to work and completed the work very fast.

Review 76 (2024-10-31 - Rating: 5)
10/31/24. Orlandas arrived right on schedule. He was extremely professional and personable. I felt very confident in his knowledge and expertise of assessing the heating system in my house. I am very satisfied with the service I received today from Orlandas and Casteel. He was excellent and I would recommend him highly.

Review 77 (2024-08-10 - Rating: 5)
I recently had the pleasure of working with Josh and Tim of Casteel Plumbing to replace my water heater, and I couldnt be more satisfied with the service I received. From start to finish, the entire process was smooth and professional.The plumbers arrived on time, were extremely courteous, and took the time to explain the work they were going to do. They handled the replacement efficiently, ensuring everything was installed correctly and working perfectly before they left. They also cleaned up the area afterward.I highly recommend Casteel Plumbing to anyone in need of plumbing services. Their expertise, professionalism, and excellent customer service make them a top choice.

Review 78 (2024-09-16 - Rating: 5)
The online booking was so easy. The confirmation was received immediately. The follow up before and after the appointment was excellent. Jason notified me when he was in route and arrived shortly thereafter. He was professional, courteous and very knowledgeable. His 24 years experience with Casteel speak volumes. He confirmed my belief that it was the capacitor but also pointed out how worn the contactor was, so I chose to replace the contactor as well. The AC is back up and cooling. Thanks for the excellent experience.

Review 79 (2024-10-30 - Rating: 5)
Met with Jason (Casteel Technician) who was very personable from the time we met. He was very helpful in explaining what his main goal was and to address any concerns he might encounter. Overall he took the time to talk about his family and his Casteel family. Jason is a great technician representing his team!

Review 80 (2024-12-18 - Rating: 5)
Thomas was extremely knowledgeable and professional. I appreciated his attention to detail and how he explained issues and plan of action to fix the problem. I would definitely recommend this company and if you happen to get Thomas Mills as a technician that’s even better. 😁

Review 81 (2024-11-19 - Rating: 5)
Gary exceeded our Expectations. He was prompt, professional, knowledgeable, efficient & friendly. We are Elderly & appreciate honesty & integrity in a company & who they send out to do a repair. Thank you Gary & Casteel Plumbing in Woodstock Ga

Review 82 (2024-09-26 - Rating: 5)
Casteel cooperated with me in scheduling my maintenance visit for the first service call of the day. So I was present when the technician arrived. I had pulled down the attic stair and opened the garage door and put a sign on the ladder that asked the technician to go right to work, which he did. I saw his van in the driveway, and entered the garage, and he was descending the stairs to retrieve a vacuum from his car to clean out the heating system. He said he saw the note, and just went to work. Great! His name was Jacob, if I remember correctly. Jacob was polite, industrious, and focused on the job at hand. He is the kind of high quality employee that I have come to expect from Casteel.

Review 83 (2024-08-03 - Rating: 5)
I had a pipe burst in my garage yesterday evening - picture the fountain show at Caesars Palace in Vegas but without the sweet choreography.I called Casteel and they had a technician on site in about 30 minutes. Gabe was able to make a temporary fix (and the poor guy got completely drenched!) until we could arrange for water shutoff the next day and was promptly back out this morning to complete the repair.The customer service folks I spoke with were so nice and understood the urgency of the situation, and Gabe was a thorough and professional technician through the entire process. I will definitely use Casteel for all of my plumbing needs and highly recommend!!!!

Review 84 (2024-10-31 - Rating: 5)
Our Casteel member was our usual tech. He’s prompt, quiet, clean and efficiently goes through his job w/o any fuss. Always a pleasure having him here!

Review 85 (2024-10-29 - Rating: 4)
I called Casteel for Plumbing, Electrical, & HVAC services as I had just purchased a home. My experience with Casteel has been very pleasant thus far. I find that Mr. FeDarren, Plumbing; Mr. Carlos, Electrical, and Mr. Steven, HVAC to all be very pleasant, professional and knowledgeable. They always made sure that they explained the work that needed to be completed, gave me an estimate before completing the work and answered my questions. I am enjoying my Casteel experience thus far from the service representatives who make my appointments as well as the technicians who have come to my home.

Review 86 (2024-09-19 - Rating: 5)
WOW! Jason was fantastic! He went above and beyond to fix our drain issue, and explained everything to us regarding the maintenance of our system. So nice to finally have good customer service from someone; doesnt seem to be the norm anymore. Kudos to Casteel for caring about their customers.

Review 87 (2024-07-29 - Rating: 5)
Recently had a new system installed. The entire process was very quick and easy. This isnt the sort of high cost expense that anyone gets excited about, but I feel like I got good value and the system should be a significant improvement over what I had before. The sales process was good and I didnt feel pressured. The installation, 2 days later, was great and David, Drew, and Chase, so far, appear to have done a great job. They were on time, provided good communication, and did a great job cleaning up and just respecting the property in general. Based on my experience, I would highly recommend Casteel.

Review 88 (2024-09-27 - Rating: 5)
Our technician Fe’Darren was excellent! We had an unexpected issue with our shower right before Hurricane Helene hit. Casteel did not have any technicians late that night but Fe’Darren called and arrived shortly after 8am the morning of Helene. He was polite, knowledgeable and very professional. He explained the issue, walked me through the resolution and quickly got to work. Highly recommend!

Review 89 (2024-10-17 - Rating: 5)
Matthew Schenz is awesome! Definitely the best electrician to work with if you need someone is knowledgeable, respectful, kind and super kids friendly. LOL. In addition, his partner Ernest is also very knowledgeable, patient and warm hearted. furthermore , his manager is very responsible and keep following up our tasks. We really appreciate that. Working with Casteel is always a pleasant experience to us. Thank you all very much!

Review 90 (2024-10-20 - Rating: 5)
The professionalism and technical experience that I received from Stevens was top notch. Truly appreciated his honesty and knowledge concerning the process and recommendation on my unit. Would highly recommend to future customers.

Review 91 (2024-10-10 - Rating: 5)
Samuel was fantastic. He came for a tune-up of our heating. After he got through with everything he sat down and talked it all over with me in great detail. I really appreciated his kindness as well; giving us a coupon, and some other additions.

Review 92 (2024-10-10 - Rating: 5)
Received excellent advice and service from both Clayton Black and Samuel Dodd for a replacement system. Their willingness to guide and educate on the product selection and process gave me high confidence in the buying decision. Great representatives of Casteel.

Review 93 (2024-12-27 - Rating: 5)
Steven Moore was very professional, very personable, and very knowledgeable. He explained every thing he found that was a problem and every thing he needed to do to fix it as well as provided before and after pictures.

Review 94 (2024-12-08 - Rating: 5)
Bradley W was our service tech. He was kind, knowledgeable and skilled. We were informed and given options. The repair was completed and we couldn’t be more happy. Bradley deserves more stars than what’s available!!

Review 95 (2024-11-13 - Rating: 5)
Technician Bradley Wood is the most personable technician that has been in my home from Casteel. Mr Wood was on time and very professional and informational. He was able to answer all my questions and informed my husband and myself how to better improve my HVAC system. Thank you, Mr. Bradley Wood.

Review 96 (2024-10-07 - Rating: 5)
Our technician Michael was fantastic to work with. He was patient, explained everything clearly and took time to document all work precisely and provide as backup documents. We appreciate Casteel for keeping our HVAC running smoothly.

Review 97 (2024-10-29 - Rating: 5)
My experience with Casteel was great today. Their technician Chris Monahan arrived on schedule, was polite and efficient, and answered all of my questions. He was knowledgeable and took care to keep my home clean. i was very pleased with Chris, and with Casteel.

Review 98 (2024-08-18 - Rating: 5)
The overall experience with Casteel has been a breath of fresh air. The technician arrived and gave me a step-by-step preview of how the call was going to go while he was at my home. The gentleman even had a guide, that he left with me, so I could refer back to it at any point throughout his visit and knew exactly what step he was at. Once he figured out what was wrong with my equipment, he was able to provide me options and get the work completed today and at a fair price! Thank you for all of your help Casteel!

Review 99 (2024-11-15 - Rating: 5)
Weve now used Casteel for a broken HVAC and rusted out pipe - both emergencies needing a quick response and they didnt not disappoint. They came the day we called and had the work done within 24 to our complete satisfaction. Weve liked everyone weve met from Casteel! They are kind and informative and never make you feel uncomfortable or talked down to (important youre a woman). I really think they are the best in the business, fair and professional, and a company that does multiple things (HVAC, plumbing, electrical, etc) with each done well. We are very pleased and will be recommending them over and over.

Review 100 (2024-11-27 - Rating: 5)
River came to do our annual furnace inspection. He was on time and did a great job explaining what he did. He was very thorough, which we appreciate. Also he was so kind and sweet with our dog. 😊

Review 101 (2024-09-28 - Rating: 5)
My hot water heater bit the dust so I called Casteel and they got a serviceman (Gary Webster) out right away, and stood behind sameday service. The quality of work was phenomenal Gary addressed all my questions and concerns, would recommend Casteel to all my friends and family, it was A1 service. Thanks to Gary and the entire Casteel team.

Review 102 (2024-12-14 - Rating: 5)
We have used Casteel to redo our HVAC system a few years ago but this was the first time for plumbing assistance. I called Casteel and set up an appointment for the next day. The customer service representative was very nice and helpful. The plumber Fe’Darren was great. Very friendly and installed two new shut off valves. The cost for the installation was very reasonable. Casteel definitely will have my next plumbing job and hopefully they will send Fe’Darren again.

Review 103 (2024-11-01 - Rating: 5)
Called after getting a referral from my neighbor but soooo glad we did! Top notch service and our technician was knowledgeable and determined to get our drains flowing in our new home. We will definitely have Casteel on our repair servicers list!

Review 104 (2024-07-31 - Rating: 5)
Chris was amazing. I appreciated him educating me on HVAC systems and what they look for when doing maintenance. He gave me choices so that I could make a sound decision whether to repair or replace. Great customer service along with his partner Bradley.

Review 105 (2024-09-30 - Rating: 5)
Mr. Preston, the service technician was very kind, patient and focused on assisting us. He thoroughly explained how our system worked and provided great tips and information on how to maintain it and avoid problems. He answered all our questions. Would highly recommend Casteel.

Review 106 (2024-09-10 - Rating: 5)
The reason for my five star review. My system went down yesterday, September 9, 2024 at 8 o’clock at night. I called my heating and cooling company Reliable heating and cooling that was supposed to be 24 hours service they were very unprofessional. Nobody called me back so then I decided to call Casteel Heating and Cooling. When I called, I got a very professional person that helped me in every way sent me to dispatch and I had somebody out here by 10 o’clock last night. In 30 minutes my unit was fixed, best service ever I recommend them to everybody. Because of the prompt service and professionalism, I fired Reliable heating and cooling and hired Casteel heating and cooling for all my needs and annual inspections for the future.

Review 107 (2024-10-31 - Rating: 5)
Bathroom clog between toilet and bath. Made an appointment with Casteel and they sent Jamie out a day earlier…so thankful. Jamie had the clog cleared in a few minutes. Very friendly and super knowledgeable. Answered all my questions…and I had a lot of them. Hope I don’t have another issue but if I do it would be great to see Jamie again.

Review 108 (2024-12-21 - Rating: 5)
His name is Daniel Wiggins, and he was the most AMAZING technician I have ever met! The man explained EVERYTHING he did without any prompting. I felt like I was getting a Crash Course in HVAC 101. I actually LEARNED some things about my system that Ill NEVER forget! If that little red lights starts blinking; I now know how to diagnose the problem. This is DEFINITELY the guy you want to check your system!!

Review 109 (2024-12-28 - Rating: 5)
Jason was extremely thorough while taking his time to answer all of our questions. Very polite and professional work. Thanks Casteel team

Review 110 (2024-08-31 - Rating: 5)
Caleb, our Casteel technician, was so professional, courteous, and went above and beyond to make sure we understood what was going on with our HVAC unit and repairs that were needed. He worked fast and efficiently and was communicated all along to make sure we knew what he would be doing… not to mention he was working in 100 degree heat on a holiday weekend! Bravo Casteel for hiring professionals like Caleb— he represents your company with integrity and professionalism!

Review 111 (2024-10-20 - Rating: 5)
Casteel service plumber, Fe Darren was great He reached out before arrival to let us know what time to expect him. When he arrived he assessed what we were looking for. And gave us quotes on several potential upcoming projects. It was a great value to have him come out today for those things.

Review 112 (2024-10-16 - Rating: 5)
The tech, Allen Edgar, arrived exactly on time less than 24 hours after I called for service. He was courteous, professional, and knowledgeable. After diagnosing the problem he explained it to me thoroughly. He kept me apprised throughout the day as he worked. He was mindful of his own safety and cleaned up completely when finished. I could not be more pleased with Casteel and Allen Edgar.

Review 113 (2024-12-22 - Rating: 5)
The representative was knowledgeable and did not try to upsell us with unneeded products. The installation was very smooth and Casteel registered our air conditioner with the manufacturer to make sure that they warranty was valid, something homeowners often forget to do. I called them after having an unsatisfactory experience with another well known HVAC company and refusing to buy from them.UPDATE: A few weeks after the air conditioner was installed I began getting messages from Sandy Springs government about the permit Casteel took out. I called and Casteel said they needed to schedule an inspection. They said the dispatcher needed to do this but I could not speak to the dispatcher, but they would get a message to the dispatcher to contact me about an inspection. This was over a week ago and no one has contacted me. I called again today and was told the same thing and the person that I was speaking to acted like this was not an important issue for Casteel. Failure to schedule an inspection may invalidate my warranty. I asked to be transferred to a person with whom I could speak and the answer was still the same: impossible. They said that they would send a message to a to call me, but none was available to speak to me and their last message did not get results. Their prior service was 5 star. This is not 5 star service. If I buy anything from them again, I will put a provision in the order whereby they agree to get a permit and schedule an inspection within a certain number of days. I do not know if or when Casteel will schedule an inspection and what I will have to do if they do not schedule it.

Review 114 (2024-07-15 - Rating: 5)
My technician (Daniel) was amazing! He explained everything to me as he went through his progressions to find the issue with my system (which ended up being something as simple as a shorted and broken wire). He explained what each different part of the system does and why it’s important, and he even made some recommendations to extend the life of my units. He was prompt, very professional, and very knowledgeable about all things HVAC! He’s an asset to the company and if all their techs are trained to his standard, it’s easy to see why Casteel is a great company with an exceptional service record! Thank you for being so awesome Daniel!

Review 115 (2024-08-29 - Rating: 5)
Came out to see our issue within an hour of calling them, and they had the capacitor in our AC fixed just as quickly. The technician, Ron, was super friendly and explained everything really well and simply. Price was very reasonable. Definitely recommend.

Review 116 (2024-10-10 - Rating: 5)
10 October 2024-Matt arrived on time and presented a professional appearance. After exchanging greetings, he donned protective shoe covers, even though we don’t require them. He asked insightful questions about performance and our expectations, and set to work. After completing the work, he shared details of his findings, and an answered several questions I had about electrostatic filtering. He also advised me on scheduling a spring startup at my earliest convenience. He was courteous and professional throughout the activity, and I recommend him as a skilled technician and an excellent representative of Casteel.

Review 117 (2024-11-04 - Rating: 5)
We have used Casteel for our HVAC needs for over a decade now. Never been disappointed. Most recently, we had service tech Samuel Dodd evaluate our heating system. Even though the news was bad, he was very professional and knowledgeable.Consider yourself lucky if he comes out to service your HVAC system.

Review 118 (2024-11-09 - Rating: 5)
Casteel isn’t the cheapest air conditioning company but the technicians are knowledgeable, professional, and honest.The tech came on a very hot Sunday. His prior call was complicated so I was notified of the 20-30 min delay an hour in advance. A second text notified that he was in route. He quoted a price for Freon and used less Freon than the quote so he lowered the price to reflect the difference. Although I will have to replace my unit due to a slow leak, it is working great. Highly recommend

Review 119 (2024-07-20 - Rating: 5)
Casteel has been a savior for us on more than one occasion! We had two water main breaks over the past few years and they were prompt, professional and reasonable. This year we had heating issues and they were able to upgrade our furnace within a day. We also added an air conditioning unit to our garage. Everyone we have worked with is top notch. Kudos to everyone at Casteel. They really take care of their customers and we wouldn’t go anywhere else!

Review 120 (2024-09-18 - Rating: 5)
Came out same day we discovered the plumbing problem. Super friendly and knowledgeable. We were unable to create the noise for him so he gave us us several things to do if we hear the noise again to see if we can help pinpoint the problem Hoping we dont hear the noise again but if we do will certainly call Casteel again.

Review 121 (2024-09-24 - Rating: 5)
Tim and John came out to install rough in plumbing for a new shower. They did a great job working around some of the intricacies of our old house. They were efficient, friendly and did high quality work. We use Casteel for heating and cooling services in addition to plumbing. Highly recommend them!

Review 122 (2024-12-13 - Rating: 5)
Stan Stankov was very personable and thorough. He was very knowledgeable and explained everything. He also took plenty of notes and videos to show us the status of our units. I highly recommend him and Casteel

Review 123 (2024-09-02 - Rating: 5)
Talk about timing! It was Labor Day and our A/C stopped cooling Sunday night. We scheduled service for the next day hoping that we wouldn’t have to wait too long. Our service tech was Larry. Larry was professional, timely, and patient. He identified our issue without the song and dance of trying to convince us we needed more than what was required. I really appreciated this, but the true gold standard was on display when Larry waited 10 minutes for my wife to arrive home just so she could hear about the issue. True professionalism. We appreciate Larry and Casteel for helping us stay cool for Labor Day.

Review 124 (2024-10-26 - Rating: 5)
Very Friendly and walked us through everything. I trust Casteel and the customer service has always been on point. And Ive been in customer service for over 30 plus years. Thank you for getting out to us quickly.

Review 125 (2024-10-02 - Rating: 5)
Our technician, Derrick Turner, was very professional and delivered world class customer service while performing our semi-annual maintenance. He arrived on schedule, performed safely and efficiently. We are exceedingly satisfied. Derrick is a great ambassador for his company.

Review 126 (2024-11-09 - Rating: 5)
Steven from Casteel HVAC Service Department did a great job with the maintenance on our furnaces. He was nice, courteous, good at his job and clearly answered all of my questions. I would be happy to use Steven and Casteel again and again.

Review 127 (2024-08-20 - Rating: 5)
Casteel was great to work with. They offered us a same day appointment and were here within the window provided. Samuel was a great technician and went above and beyond to explain to us our options, and even got us a same day design appointment. Would recommend Casteel to anyone!

Review 128 (2024-11-03 - Rating: 5)
Had a breaker / fuse box issue preventing my refrigerator from running on Friday night, and Carlos called immediately. He didnt have the part was able to get it first thing Saturday morning and was at my house by 8:30 am. Carlos was fantastic at explaining the situation and fixing it promptly. Would highly recommend.

Review 129 (2024-09-14 - Rating: 5)
On July 23, Chris Roth was extremely thorough in his examination of my air conditioning unit and found the problem quickly. He gave me option for future repair if I wanted this and did not pressure me for new purchases. It was determined through his lengthy notes and pictures that I needed a new capacitor because it was malfunctioning. I also had a wet switch installed to add a layer of protection against potential water damage. Chris was kind, helpful, and professional. He educated me about the possible next step. I appreciated his expertise and time. On August 22, the two technicians, Marcell and Nick, that came out for my larger chosen new install of an air conditioner and furnace were dependable, reliable and hard-working. I highly recommend this company.

Review 130 (2024-10-18 - Rating: 5)
Casteel did a re-build on one of my toilets and afterwards, I noticed that it wasnt working right. So, I contacted them and explained what was going on. They diagnosed the problem quickly, and sent out a plumber immediately to resolve the issue. I really appreciate their promptness and earnestness in getting the job done right (something thats rare these days), and so I definitely will call them in the future for other plumbing needs!

Review 131 (2024-07-22 - Rating: 5)
Recently, my dad, a Vietnam Veteran had to undergo emergency surgery, which left my brothers and their families to coordinate care for my disabled mom along with the home care agency, until my sister and I could arrive in Georgia.During this time, my brother noticed that the A/C in the upper level of my parents two-story home was not working. I decided to call Casteel Heating, Cooling, Plumbing & Electrical at 2218 Canton Rd, Marietta, GA 30066. I had previous experience with Casteel, as they had replaced a water heater for my parents two years ago, and I was impressed by their customer service, prompt responses, and turnaround time.I would like to share how incredible, professional, polite, kind, and respectful Samuel, the technician, was. He took the time to explain every detail of what was causing the A/C unit not to work. I was overwhelmed to learn that it was not just the A/C, but also the furnace.Samuel saw I was overwhelmed and allowed me to process the photo of the damage to the furnace which led to the A/C unit not working. I believe in God and chose to lean into my faith that I would be able to handle the reality of replacing the furnace and the A/C no matter what God will work it out.Samuels calmness, empathy, and sincerity allowed me to take a moment to remember Gods got this. Samuel on this day you were doing Gods work by being who you are and supporting me in processing the situation. God Bless you, Samuel!

Review 132 (2024-12-31 - Rating: 5)
Josh and Curtis did a great job replacing my tankless water heater on New Year’s Eve. Josh was very thorough in explaining the process and answered all of my questions. Thank you!

Review 133 (2024-07-22 - Rating: 5)
Our technician, Sean Haynes, was EXCELLENT! Not only did he explain our service and equipment in great detail, he also broke down the terms of our service agreement to us better than anyone in the office had ever done in the past. We were beyond relieved to get such insight into our equipment and what it needs to last as long as possible. As home owners, it brings great peace of mind to us that Sean took the time to educate us. He is clearly an expert of his trade and we will be sure to request him for our future appointments.

Review 134 (2024-11-12 - Rating: 5)
Im very satisfied with the work Gary Webster did on my sink. Gary replaced my kitchen faucet, repaired a broken pipe and installed a new casket on 1 side of the sinkAnd the final cost was under $350.Thank you Casteel!

Review 135 (2024-10-21 - Rating: 5)
Excellent customer service! Response time was quick! Kevin was very pleasant and personable. He was quick to fix my shower leak! I highly recommend Casteel!

Review 136 (2024-09-21 - Rating: 5)
Came home on a Friday evening from work to find my house at 85 degrees. Called Casteel and Brad came out at 7:58 AM for a 8AM - 12PM window. Found out my whole a/c (28 years old) unit needed to be replaced. Had a consultant, Mark, show up that afternoon with quote and THOROUGH explanation of the install process, warranties and guarantees. I agreed and had my unit replaced the next day. Hands down the best, stress-free home repair Ive had to go through. Thank you Brad, Mark and Casteel.

Review 137 (2024-08-03 - Rating: 5)
Mike Graziosi and his team installed a complete new system in my home in one day. They were friendly and courteous despite it being extremely hot (August in GA). Casteel was open to negotiating pricing after getting multiple quotes and I’m very happy with their service. I can’t recommend them enough.

Review 138 (2024-10-16 - Rating: 5)
This is as the best experience I’ve had with your company. Ricardo was polite, friendly, very knowledgeable but most of all took the time to explain my questions and made sure I understood what was going on with my system. He didn’t dismiss my concerns as if they were minor. He more than made up for the rude behavior of the installer. I will request him for future service and hope he is available. He even apologized for the poor, impolite customer service that I had received in scheduling this appointment

Review 139 (2024-08-19 - Rating: 5)
Steven Moore, arrived on time. Assessed the issue. Described the repair plan. I signed off because I trusted a professional approach as he outlined what he was about to do. My attic was very hot, but he made due of the situation. I am completely satisfied with the repair and the suggestions for keeping my A/C System is tip top condition. Will use again. Oh I should say I was very impressed with the Shiny New Van. I was also impressed that he parked on the street instead of using my driveway. He could have. Ive had others drive up the driveway and completely block both garages. It was nice to see someone thinking of others.

Review 140 (2024-07-18 - Rating: 5)
I had an excellent experience with Casteel Plumbing! Brandon and Ralph came today to flush my hot water heater. They were very knowledgeable and took the time to educate me on various options for maintaining and improving my system. They were also incredibly friendly and even got along great with my puppy. I would definitely use their services again in the future. Highly recommend!

Review 141 (2024-08-24 - Rating: 5)
Hey everyone I had a tech name Bradley Wood and he was awesome and honest. We all know when you have a tech come out on just a well check they always find something wrong and want to sell you this expensive service or want to up sale something again you really dont need especially being a woman cause we just it fix and done. But not Mr. Wood he told my systems were in good work condition. Thanks for your honesty sir.

Review 142 (2024-08-23 - Rating: 5)
Gary Webster of Casteel Heating & Air arrived on time and was friendly ready to work at 8am. He put his years of experience and professionalism to work adding a gas line for my new range. He took the time to walk me through the process and what to expect afterward. I was very pleased with the price and service received. Gary represented his company well by working diligently and focused, which is rare these days. I will use Casteel heating & Air again for my future needs.Mr. Hicks

Review 143 (2024-10-26 - Rating: 5)
Brandon was awesome. He was thorough, explained everything that needed to be done. Brandon gave me several options. Very happy with his service. I will definitely be calling again if I ever need anything.

Review 144 (2024-10-30 - Rating: 5)
The entire experience of buying and getting a new furnace installed was as smooth and easy as possible. Shane, Clayton, Robert & Paul were all fantastic to work with. Would highly recommend!

Review 145 (2024-07-24 - Rating: 5)
I recently had my AC unit go out. After getting off to a rough start with finding out if it could be repaired or needed replacing, I had my faith restored by the employees at Casteel Heating & Air. Josh & Rudy went out of their way to help me with understanding the problems, giving me my best options, and most of all offering a very fair cost to replace my broken system. Their company certainly offers a great incentive with outstanding warranty coverage and very caring guys who are willing to go the extra mile to help customers like me. They will be installing my new system tomorrow, and I look forward to them taking care of any future needs I might have. I do highly recommend Casteel!!

Review 146 (2024-08-21 - Rating: 5)
Weve used Casteel for 20 years since my wife purchased our current house. Theyve maintained our HVAC, replaced plumbing lines, replaced the electrical panel, and as of yesterday, upgraded our entire furnace & AC compressor.Weve been fiercely loyal to them for a reason.When we got quotes from competing HVAC installers, Casteel was initially the highest of the 3 quotes we received, but t ishey were willing not only to beat the pricing from the other company, but had a better installation warranty (5 Years instead of just 1Y).From Brett taking care of us during the sales process, to Daniel ensuring the installation was meticulous, professional and thorough, we couldnt be happier with our decision!UPDATE Aug 2024 - Ron did our AC tune-up and he was fantastic. Very knowledgeable and helpful!

Review 147 (2024-10-24 - Rating: 5)
The Service tech was knowledgeable and genuine. He diligently serviced the serviced our heating and air conditioner. In addition he continued until he found resolution of my problem with the iComfort app. Thank you

Review 148 (2024-11-05 - Rating: 5)
Jason was very knowledgeable on what he was doing and saying. He helped me to understand much better. Very good and caring person. Thank you for sending him. He doesn’t mix words. He, I believe is telling you the true facts. Thank you.

Review 149 (2024-11-07 - Rating: 5)
Jordan came to the appointment early. He was Knowledgeable, very professional and courteous. I am very satisfied with the service I received. The price was very reasonable and I will use this company’s services again. Thank you Casteel!!!!

Review 150 (2024-09-08 - Rating: 5)
Technician was friendly and immediately told us a estimate for job and price if it was the main drain, also advised to change plunger to one for toilets, I didnt know there were plunger for separate drains.Would highly recommend Castell for any plumbing job. This was done on a Sunday with no extra charges.

Review 151 (2024-06-19 - Rating: 5)
Daniel Atkinson was the typical Casteel employee - respectful, efficient and knowledgeable. My first time using their electrical service but I was so pleased with recent HVAC service my immediate call was to them for an electrical problem.

Review 152 (2024-11-16 - Rating: 5)
Thank you Gary and Matthew you were the best workers I have ever ❤️ had. GARY I HOPE THE COMPANY KNOWS YOU ARE A PLUS FOR CASTEEL. And Matthew was as well. Casteel should give both of you a bonus. GARY IS WHO I WOULD RECOMMENDED FOR ALL MY FRIENDS 🧡

Review 153 (2024-08-23 - Rating: 5)
Matt McAnally provided exceptional service. He called 30 minutes before arrival, to confirm he was on his way and I would be home. When he arrived, he was courteous and quick. He efficiently diagnosed the problem within 5 minutes and it was repaired within 10 minutes.I will continue to contact Casteel for all of my HVAC needs and ask for Matt, if he is available.

Review 154 (2024-09-17 - Rating: 5)
Our technician did a very good job. Very respective of our house coming in and out. He corrected two things that had not been observed before during our maintenance reviews. I would be happy for Danny to return.

Review 155 (2024-10-25 - Rating: 5)
I have had an outstanding experience with Casteal. Dan was the lead in my generator installation and was outstanding. Henry the electrical manager had to come out to troubleshoot and was outstanding as well. These guys work hard, are respectable and give 100% great customer service. I would recommend them and they have my business for my HVAC, electrical and plumbing services if I ever need them. Thank you Casteal, Grand Slam Home Run

Review 156 (2024-09-13 - Rating: 5)
Im in the process of selling a house and have had to work with a number of companies on different repairs/upgrades. My service technician, Jamie C., was very professional and customer service focused. He inspected the gas line thoroughly and did a pressure test to make sure everything was 100% safe before getting my gas turned on. I highly recommend Casteel and Jamie!.

Review 157 (2024-09-11 - Rating: 5)
Casteel goes above and beyond to satisfy their customers. Today, they arrived on time, listened to my issues, gave a quote, and immediately got to work. Within an hour the issue was resolved and everything was back to normal. Thanks again Casteel for the excellent customer service.

Review 158 (2024-03-05 - Rating: 5)
Tim Robinson and grey were awesome!!!! Came out earlier than appointment time in the rain and did an excellent professional job!!!! Can’t say enough about their efficiency and performance!! Definitely have a new customer for all my future needs !!!!

Review 159 (2024-07-07 - Rating: 5)
Everyone I spoke to was SO communicative. I got both a text and phone call when the services tech was on his way. We had Ryan, who was extremely knowledgeable. He took his time and explained everything to us as first time home owners so we really understood everything, which we really appreciated.All around, an amazing experience and we Ill used them for all things in the future!

Review 160 (2024-10-14 - Rating: 5)
Carlos Calderon did an amazing job for us. We had an emergency call on Wednesday night, before Hurrican Helene, when we lost power due to a malfunction with the grounding at our meter box. He arrived quickly and spent more than 3 hours getting the situation fixed where the power company was able to restore power on a temporary basis that night. Carlos then followed up with all the needed paperwork and repairs in order to get our situation permanently resolved. He kept us informed and updated every step of the way. Carlos response to a very involved and complicated situation was greatly appreciated.

Review 161 (2024-07-29 - Rating: 5)
Our A/C wasn’t cooling properly so we called Casteel Heating and Air and they came out the same day. Our technician, Michael was very thorough and explained why we were having problems. He fixed our unit and now our house is cool again. I would highly recommend Casteel and our technician.

Review 162 (2024-07-02 - Rating: 5)
Absolutely outstanding service from Steve at Casteel! From start to finish, Steve exemplified professionalism and a friendly demeanor that made the entire process smooth and stress-free. His efficiency and expediency were remarkable, addressing our needs swiftly without compromising on quality. Steves expert knowledge and genuine care for customer satisfaction are truly commendable. If youre looking for top-notch service with a personal touch, Steve at Casteel is your go-to. Five stars all the way!

Review 163 (2024-07-25 - Rating: 5)
We had an emergency last night, and called Casteel to help us. Jamie arrived shortly after my call. He was very pleasant, courteous, knowledgeable, and quickly fixed our problem. We would recommend this company. We will use Casteel for any future plumbing problems!

Review 164 (2025-01-03 - Rating: 5)
River did an excellent job. Knowledgeable, professional and efficient. Highly recommend him and his company.

Review 165 (2024-08-06 - Rating: 5)
Kevin Grey is a true professional exhibiting expert experience and knowledge in his skills as a master plumber! Casteel should be proud to have Kevin on their staff representing the company in a very positive and advantageous manner! He handled my plumbing needs quickly and efficiently t that was a great benefit to my family!

Review 166 (2024-08-07 - Rating: 5)
Even though I no longer am an endorser for Casteel on the radio, I still use them for my HVAC. Our technician, Daniel, is efficient, proficient and as nice as he can be. He is so detailed with his inspections, repairs and his customer service is a 10!

Review 167 (2024-12-05 - Rating: 5)
Casteel is a consistent solid performer for us as our HVAC company. The recent project they implemented was a tankless hot water system. Great team of technicians and great people to work with. Their work scheduling system is one of the best ive seen. Highly recommended as an HVAC company for new system components and maintenance.

Review 168 (2024-09-12 - Rating: 5)
Very patient and respectful. Also broke everything down where it was understood. THAT IS APPRECIATED. Was very courteous and well versed on the actual presentation as a whole. Helped me tremendously with my choice to use this company. Sells pitch was amazing.

Review 169 (2024-09-21 - Rating: 5)
Caleb came into our home and explained everything a home owner should know and do to keep our A/C unit working at peak performance. He is very professional and highly knowledgeable! I will contact his office and request that hes our go to technician! We are pleased 💯💯💯 Thanks Caleb and Casteel!!

Review 170 (2024-08-30 - Rating: 5)
We called Casteel at 3:00 with an emergency and they were here at 5:15. Ryan Stow, the technician instantly identified the issue and repaired it in less than 30 min. It was such a blessing and a breath of fresh air to have such great customer service. He could of easily sold us an unnecessary repair but he was very honest and knowledgeable. If you ever need anything hvac related, Ryan Stow is your guy.

Review 171 (2024-12-19 - Rating: 5)
Stan came out to service our AC within an hour of me booking the appointment. He quickly diagnosed the issue, explained the fix, gave me the price quote, and got to work. I am completely satisfied. I definitely trust Casteel with my HVAC.Edit: Diego M. came out today (Dec 2024) to perform a routine maintenance of our HVAC. He was very thorough and explained what he was doing, and provided several options for upgrades that I asked about.

Review 172 (2024-11-13 - Rating: 5)
The service technician, FeDarren Hutcherson, was punctual, knowledgeable, and professional. He took the time to explain his findings so that I could make a proper decision. He also provided me with a quote for a future job.

Review 173 (2024-11-30 - Rating: 5)
Jamie was our plumber, and he was awesome! He was patient while we retrieved the parts he needed to do the repair on a kitchen sink, and he fixed the issue quickly and efficiently. Thank you, Jamie!

Review 174 (2024-11-25 - Rating: 5)
Jacob Arp was our technician. He was very professional and customer driven. He also took extra care protecting our home, wearing shoe covers before entering our house was noteworthy and appreciated. He also performed a very thorough inspection of our heating systems.

Review 175 (2024-10-27 - Rating: 5)
Gary and Riley were extremely professional, prompt and knowledgeable. Excellent work. Highly recommended!10/24 New repair work required... badly cracked 15 year old toilet. Replaced entire unit and surprise flange broken as well discovered after removal. Allen suggested upgraded new toilet (primary 1/2 bathroom gets most use). Repaired broken flange and installed new fixture ASAP quickly and professionally! Very reasonable cost and exceeded expectations. Casteel Plumbing is your 1st choice for Professional advice, installation, and finished project! Experts you can trust.

Review 176 (2024-11-06 - Rating: 5)
Daniel was my service technician who was very pleasant from the beginning of my appointment to the end. He took the time to explain to me what was wrong and all the options I had to fix the problem. Very professional and I appreciate that.

Review 177 (2024-08-17 - Rating: 5)
Bradley was quick and efficient.He also noticed in our basement that the thermostat was not working correctly. It’s still under warranty so he replaced it without being asked. I greatly appreciate that type of customer service!

Review 178 (2024-07-04 - Rating: 5)
I had an outstanding experience with Samuel coming out to diagnose my AC system that wasn’t working on one of the hottest days and on a holiday. What great service to get a next day appointment on a holiday when I needed help! Samuel was very thorough in looking at the multiple symptoms the unit had and worked until he had the root cause to why it was not working. He explained everything he did in terms I could understand and made sure I had all the information to make an informed decision.After determining that I would have to replace the unit, he then worked to help get an appointment scheduled the same day for replacement options.I could not be more pleased with the entire experience I had with Casteel. Having online appointment booking, text confirmations and notifications, technician calling to update me, showing up on time, and follow up, Casteel has a great customer experience which I highly recommend!

Review 179 (2024-08-12 - Rating: 5)
Chris was very knowledgeable and you could tell in conversation that he really knew what he was talking about. We have been through this quite often so we knew. He told us what the problem was, the cost, and he delivered a job well done. Thanks Casteel

Review 180 (2024-10-07 - Rating: 5)
Caleb Ploof came out to fix a problem I was having with water draining out of my hvac unit. He did an excellent job at diagnosing and solving them problem! He was very knowledgeable and took time to explain what had occured. It has always been a pleasure to deal with Casteel. There response times and customer service are top notch.

Review 181 (2024-11-09 - Rating: 5)
Gary Webster of Casteel just completed a repair on our sewer line adjacent to the house. He effectively diagnosed the problem, documented the solution and provided a professional estimate of cost to finish the repair. He updated me throughout the process. Gary is truly a master plumber and a pleasure to work with.

Review 182 (2024-11-19 - Rating: 5)
Brandon R. provided terrific service and addressed our problem in a timely manner. We were so satisfied that we signed up for the annual maintenance plan with Brandon at the conclusion of the service. Thank you!

Review 183 (2024-07-24 - Rating: 5)
Great experience. You cant beat the 12 year labor warranty. They came out with a professional crew who did everything I asked of them in the installation. After the job was done, I wanted a return duct moved a little bit and they came back out and took care of it immediately, no questions asked and no extra charge. Im glad I paid a couple bucks extra to get a professional company.