Rooter MD Plumbing LLC

Photo of Rooter MD Plumbing LLC

Located in Livonia, Michigan

Address: 31675 W 8 Mile Rd, Livonia, MI 48152, United States

Phone: +1 248-888-7777

Rating: 4.4

Services

  • Identifies as veteran-owned
  • On-site services
  • Online estimates
  • Language assistance
  • Repair services
  • Appointment required
  • Credit cards

Categories

  • Plumber
  • Air conditioning repair service
  • Drainage service
  • Furnace repair service
  • Gas installation service
  • Gasfitter
  • Hot water system supplier
  • Water testing service

Photos

Latest Fire Recovery & Restoration Services

Comments

  • Review 1 (2024-11-08 - Rating: 5)

    The first plumber I called said they couldn’t come out to fix a leak until next week. The second wasn’t interested in the job. Based on the reviews, I called RooterMD and they had Josh out within the hour. He confirmed that the 70 year old shower valve parts were no longer available, and arranged to come back the next day to replace it. The office staff called me at 0815 to confirm he was on his way. He and his partner arrived at 8:30, and by noon, had replaced two shut off valves and the shower assembly. The price was higher than I expected, but not exorbitant. In any case, timeliness and quality workmanship made the cost worthwhile.

  • Review 2 (2024-07-11 - Rating: 5)

    What a great experience with Rooter MD! I really appreciated getting service the same day I called. We had Josh out to fix a major leak in our home. He took the time to explain the issue and what he needed to do to fix it properly. He also thoroughly answered all my questions. He was precise and efficient and made sure he cleaned the area afterward. The quote was reasonable and the work performed was outstanding! I have used other plumbing companies in the past but moving forward, Rooter MD will be my first call.

  • Review 3 (2024-08-02 - Rating: 5)

    Job well done efficiently , this was our first time doing the jetting work & cleaning the sump Pump Line filled with calcite . Josh thoroughly explained the process & showed us the video before & after work too .We will use them every 2 yr to clean the lines .The receptionist was excellent too- she was able to schedule the earliest appt for me & explained the work that will be done so accurately - as if she saw my house - upon asking she mentioned that their office has a briefing session every morning.Excellent team work! Appreciate this efficiency 👏🏼

  • Review 4 (2024-08-06 - Rating: 5)

    Very responsive, courteous, and efficient! Jeremy came out the very next day, was very professional and helpful, and within 2-3 hours we had our new hot water heater installed. I recommend Rooter MD heartily!

  • Review 5 (2024-07-31 - Rating: 5)

    John and apprentice Jack did a great job on our garbage disposal replacement!Professional, on time, respectful of our kitchen and home. I have had different plumbing issues over the past few months and John has always come through with excellent service and work.Rooter MD Plumbing is #1!

  • Review 6 (2024-04-04 - Rating: 5)

    Rooter MD is a great company! The staff truly communicates in a great way. The receptionists took my call, answered my questions quickly. She booked an appointment and told me she would call me later that afternoon to confirm the exact day and time as there was a possibility to have the appointment a day earlier than scheduled IF a current job finished on time. She called when she said she would and we were able to get the appointment moved up sooner. The morning of the appointment she called to let me know when the contractor was showing up. Then when he showed up, he was super pleasant and very efficient in his job that needed to be done! I could not ask for anything better! Thanks!

  • Review 7 (2023-07-28 - Rating: 5)

    The team at Rooter MD did a great job with our sewer line replacement. Professional, timely, and extremely knowledgeable. With such a large job we had concerns, but they were able to answer every question we had easily. Very happy we went with them! Having the camera inspections available on YouTube is also a great touch to help you understand your specific issue and to see how they can help.

  • Review 8 (2024-09-03 - Rating: 5)

    5 star because I needed plumber immediately and the tech came within 10 mins after calling. Our mainline was blocked and the tech opened it up in minutes.

  • Review 9 (2022-07-27 - Rating: 5)

    Rooter MD installed a liner inside my drain line which was partially old crock which had been penetrated by roots in 2012. The system worked great for 10 years when I found roots again penetrated a spot where the crock joined a PVC section. Rooter MD evaluated the issue and immediately did a repair to the small section under the warranty. The technician was very professional on both visits. The manager reviewed the issue and ordered the repair. It was so refreshing to deal with a business is so professional. They have integrity and respect for their clients.Thank you.

  • Review 10 (2023-11-14 - Rating: 5)

    I had a great experience with Rooter MD. They are my go-to for plumbing & heating/cooling. John & Jason were so personable & polite and explained everything to me in a way I could understand. They explained the pricing and this company has coupons on the website.

  • Review 11 (2024-01-24 - Rating: 5)

    I hired Rooter MD Plumbing to install a Moen Flo automatic shutoff valve. They did a great job and explained all the features. They didnt leave until they knew it was working. Would definitely hire again.

  • Review 12 (2023-02-28 - Rating: 5)

    Thank you Rooter MD for taking care of a huge problem in our home and making the repairs go smooth and easy. I cant speak enough on the kindness and professionalism we experienced with Rooter MD. The clean up they did after such a huge repair made it look as if I didnt just have a crew of people working in my home replacing broken pipe under our cement slab. Yes, it was a big mess to repair, but you wouldnt have known it by the time they were done. Everything from beginning to end was done with perfection. Thank you again Rooter MD!!

  • Review 13 (2020-10-31 - Rating: 5)

    I used this company to have the sewer lines of a house I am buying cleaned out before having a scope done. First off, they have great flexibility and availability! The price was reasonable as well. I am a first time home buyer with not much knowledge of any of this, and they did not try to rip me off at all. They made sure to understand what I was looking to have done before starting any type of expensive job. The man who came out was very professional and honest. The next company who came out to perform the scope said Rooter MD did a very good job, and that he would be referring his clients to them!

  • Review 14 (2019-05-08 - Rating: 5)

    I recently got some plumbing replacements for my shower as well as a garbage disposal install from Rooter MD. I must say, the service was fantastic! Both John C. and Alex were honest, knowledgeable, professional and courteous. Even their office assistant, Courtney, was outstanding when I spoke with her on the phone. I would highly recommend them and will continue to use them in the future.

  • Review 15 (2020-12-01 - Rating: 5)

    I was pleased last year with Rooter MDs service and I was pleased again this year. Earlier this week I received an email containing discount information. If I had the furnace tuned up by Sept. 25, I would get 25% off the regular price. Sounds good to me!Its now 2018 and I had Rooter MD back again, this time for a new toilet. Joe did a great job and were pleased with the new Kohler.Dec 2020-- Just had new kitchen faucet installed. Works great. Very pleased with service.

  • Review 16 (2013-04-03 - Rating: 5)

    The call to RooterMD was pleasant. The person who answered the phone was very good. They dispatched Marshall to my home the same day. To say he was professional and pleasant would be an understatement. He knew exactly what I was looking for based on my earlier call do I did not have to re-explain much. He took his time and did not rush the visit. Before the work work was done, I knew I would be using this company again. He made me feel like whether it was all of the work or the one project it was all important. He fixed the kitchen sink and made it almost new. This had to be the best experience I have ever had with a service call. I felt like he was my personal serviceman. I have a number of projects left in my home and RooterMD will be my company of choice. All of this from checking Angies List first!!!

  • Review 17 (2023-02-25 - Rating: 5)

    My highest recommendation for Rooter MD. We had them out on a service call. There was a slight misunderstanding in communication that occurred, but Rooter MD resolved the situation quickly and to our complete satisfaction. We have used Rooter MD a few times in the past as well and they have always impressed us. Mistakes happen. These guys want your business and work hard to treat their customers with the Old Time customer service. Bob

  • Review 18 (2023-06-20 - Rating: 5)

    Rooter MD is very professional, they showed up fast and quickly pointed out our problem and provided us with options for a fix. They even went above and beyond to contact the city to do their part so we didnt have to. A+ work and staff.

  • Review 19 (2021-10-13 - Rating: 4)

    UPDATE** I am updating this review from a 1 to 4 star.. The GM Brian personally reached out to me after reading this review to make things right. He reassured me this is not how they do business (unintentionally break things without fixing). He had their insurance company reach out to us and are compensating for the broken machine. I truly appreciate a business owner who prides themselves on their reputation and corrects issues like the one we had and doesn’t just say “oh well, too bad.”We called out the plumber because our drain was clogged. They showed up and fixed the problem but in doing so they broke our washing machine. They ran all of our faucets and washing machine nonstop for hours while fixing the drain clog.. never explained why they needed to waste all that water. The next day we went to wash clothes and the spin cycle was broken.. we hadn’t had any issues with the washing machine beforehand. I called and told the receptionist that we believe the plumbers damaged our washing machine while running it nonstop for hours and she said “they didn’t do it intentionally and we can’t fix that.”

  • Review 20 (2020-06-18 - Rating: 5)

    Dan came out to our home and replaces the leaking hose spigot that was soldered in on our sprinkler system. He gave me a price range for the repair based on what might happen and need to be done. I was pleasantly pleased when he finished within 30 minutes with the repair done. Could not have been more pleased with their professionalism and attention to doing things right. I recommend these folks and will use them again for my plumbing needs.Ed Pokriefka6/17/2020

  • Review 21 (2017-09-08 - Rating: 5)

    I had a great experience with Rooter MD. I contracted them for scoping the sewer lines for my home inspection. Pete was very professional and knowledgeable. He completed the sewer scope very quickly but did a thorough job. The sewer scoping was recorded and made available to me after the appointment. Pete also went the extra mile and gave me additional insight, outside of the scope, about drainage, foundation and other plumbing related issues that I should check for my home inspection. I planning to utilize Rooter MD again.I would definitely recommend using Rooter MD for your plumbing and heating needs.

  • Review 22 (2018-05-25 - Rating: 5)

    They do all of my heating and cooling and plumping. As a single parent it is often very hard to find a place that will accommodate your schedule but they always do. Very neat, timely, friendly and respectful, I can honestly say I have never had a difficult time with any of their employees. I had previously used other plumbers but Rooter MD has been the most prompt and thorough firm. I recommend their heating cooling and plumbing yearly checkups, they never mind teaching me what to look for and simple fixes. Highly recommended.

  • Review 23 (2015-11-05 - Rating: 5)

    My experience with Mr. Sean F. Currie the RooterMD Plumbing Boiler Professional Technician, was an excellent one. He did a superb job fixing two leaks in the steam line of the boiler; he remove and replace all the parts as he promised. He was prompt and accurate, and the customer service was also excellent with an open communication that informed and explained all that I needed to be aware of. RooterMD Plumbing Technician fixed both my leaks and heating problems quickly and accurately with a reasonable price.Because I am a member of Angie List, they wave the Service Call Charge. I will let them continue working in my house to fix other plumbing problems, and I will also recommend them to friends and family members.

  • Review 24 (2024-04-26 - Rating: 4)

    I used this company for backflow testing. The guy is professional and arrived on time and explained the process and what to expect. The price is reasonable, definitely recommended.

  • Review 25 (2020-09-10 - Rating: 5)

    I am so grateful to Rooter MD. I called them and was able to get same day service. Even more, they worked around my schedule for service. The guys were extremely knowledgeable and kind and fixed the issue quickly. Ill definitely use Rooter MD again for our homes plumbing needs!

  • Review 26 (2022-01-29 - Rating: 5)

    I cant say enough about Jeremys performance yesterday! He was not only on time and professional, but very personable and easy to work with. He explained everything and we felt very comfortable with his service and having him in our home. Not a job I would like to do and Im happy that there are guys like Jeremy available. Thank you!!

  • Review 27 (2022-10-28 - Rating: 5)

    John and Lyle, has always been helpful. During COVID, our business were desperate for help and RooterMD did not mind our distance from their home office. They have always been great! The Customer Service desk and their home office is very supportive of their team members in the field. Been a customer for about 2 years now, and will not look anywhere else. Happy Campers here, from Fogo de Chao Brazilian Steakhouse.

  • Review 28 (2022-12-20 - Rating: 5)

    Great service. Recommended from my parents. I had a leaking valve and needed a shower upgrade. They finished both in the estimated time with minor disruption (water shut off). Excellent finished product and friendly and professional employees.

  • Review 29 (2017-02-17 - Rating: 4)

    Id like to thank Pete and the guys at Rooter MD. I found them thanks to the other reviews Id read and Im glad we chose them. We needed our main line snaked and we requested a camera inspection. Pete was able to recommend the Hydro Jetting process just based on his knowledge of the area before he had his team come out. We were able to make the decision that will ultimately save us money in the future.... we recommend this process and Rooter MD to anyone.... since anything to do with plumbing is costly, be sure you are clear on what the service includes and how much it will cost for additional time if necessary. Thanks Rooter MD.... definition of professional.

  • Review 30 (2021-02-02 - Rating: 5)

    We were having issues with our bathroom sink not draining. We called these guys and they came out the next day, looked at the problem and let us know our options and cost. They were very knowledgeable and explained what they thought the issue was, fixed it and were out of here in an hour. Nice guys, will definitely use them again and will highly recommend!

  • Review 31 (2018-09-26 - Rating: 5)

    Our business called Rooter MD with an urgent need as we were having a drain system back up. They indicated the best they could do was to get here later in the day or after hours. Instead they were able to adjust schedules and arrived in just over an hour. Pete identified the problem and explained all of our options. His high degree of professionalism was appreciated by our entire team.

  • Review 32 (2017-10-22 - Rating: 5)

    Another great experience with Rooter MD. Mike spent over an hour investigating the cause of a foul, musty odor in our laundry room and basement--suspects because we were gone most of the summer that the sewer traps dried out, allowing sewer gas into the house--weve been here 23 years, no one ever told before you need to make sure to pour water down the traps every 2 months! 7 years ago Rooter saved us from tearing apart our entire kitchen to get at a leak in a pipe in the wall behind the lower cabinets--they were able to create an access panel in the wall of the adjacent dining room and fish a new PVC pipe through it to replace the leaky old cast iron one--2 other companies told us to file an insurance claim for thousands and be without a kitchen for 2 months and we had just put in new counter tops. Rooter MD fixed it for less than what the deductible would have cost! Weve had our main sewer line water scoped and jetted for tree roots twice by them, always a great job and they clean up like they were never here. Love you guys!

  • Review 33 (2016-03-17 - Rating: 4)

    I am very happy with the work performed by Scott. He cleared our sewer line of tree roots (of which there were lots) and was overall efficient and friendly. Couple things that detract a bit. Nothing that would give me any pause recommending RooterMD, but things to know.I found out about Rooter MD on Angies List, where they had a $99 coupon for a drain cleaning with Hydro Jetting. This included a camera view of our pipe. I called and requested this and was told (a couple times) that the price STARTED at $99 and went up from there. I knew right then that meant I would be paying more. The question was how much.When Scott arrived he informed us that it would be $250. This was about what I expected to pay for this service anyway so I said yes. He did a good job and Im glad I did it. I just dont know what the 99$ deal was about. Seems like it was never even considered for me. We were also never contacted about the camera view of our pipe. Since that was handled by a different crew it couldnt be done that day.All in all, I will use Rooter MD again.

  • Review 34 (2024-02-14 - Rating: 5)

    Ive been dealing with this company for over 20 years. From houses in Ferndale to Wixom. They are honest and the crew is clean, respectful and friendly. They get the job done, dont leave a mess and charge a fair price. I highly recommend Rooter MD.

  • Review 35 (2016-05-02 - Rating: 5)

    My experience with Rooter is always great. I use them for all my plumbing and heating/cooling. Alex was great, punctual on time and nice. Denise and Charlotte are always nice in calling and seeing when im available. Keep up the good work.I have to add my review on John C. John was very knowledgeable and friendly and we engaged in good conversation. Please let him know the recommendation and correctuon he did made the sewer smell in the bathroom disappear. We love the work u all do for us and we will continue to be loyal customers. Thanks to the ladies in the office as wrll.

  • Review 36 (2015-07-02 - Rating: 5)

    We had 3 different techs come out, Joe, Jeff, and Lyle, and all were exceptionally helpful. Our main drain kept clogging and spewing back sewer water into our basement. We already had plumbers from other companies come out and assess the issue, but all of them just snaked and immediately said we had clay pipes, they were broken, and we needed to pay almost $10,000 to get them redone and dig up the yard to do it. The techs from Rooter MD took their time though. They had to come out multiple times, which I felt bad about, but they truly took their time, snaked a bunch of times, ran the camera, and didnt give up until they figured out what the issue was. Found out our pipes are cast iron and only the pipes near the city line are clay. Also found out the issue was tree roots coming in at the joints of those clay pipes, and that we can get them jetted out and re-line, all for WAY less than what it costs to tear up everything. Needless to say I will definitely be calling Rooter MD for any future problems. The techs are great, the dispatcher, Charlotte, that would contact me was incredibly friendly, they even worked with explaining the issues to my parents who dont live in this home but own it and wanted to know the details. Honestly do not even bother with other companies. You will get rude service and be cheated out of your money.

  • Review 37 (2017-09-25 - Rating: 5)

    Mike Cooper was just simply amazing!!! My wife and I were supposed to leave Sunday Morning for a New York vacation but our toilet wouldnt flush and water was coming up the bathtub. We didnt know what to do and knew it would be next to impossible to get someone out on a Sunday. We called about 5 places with no success!! Then we called Rooter MD and the lady took our number and said a tech would call us. About 10 mins later Mike called and said he was finishing up a job and would be over right after. From description he said he would have to pull toilet and snake. When he got to the house he looked under the sink and said he could snake through those pipes and save us $125!! He was in and out in an hour and everything was back to normal... Mike was a super nice guy and extremely knowledgeable. Next time we need anything plumbing related we will be calling Rooter MD first and asking for Mike... Thank you so much Mike!!!

  • Review 38 (2023-04-14 - Rating: 5)

    Marie and Chloe were amazing. On time, professional, respectful and kind. I felt like I could trust them immediately. Wonderful job! Absolutely will use this company again because of them. Thank you!

  • Review 39 (2020-08-14 - Rating: 4)

    I had a minor issue scheduling with this company and I was less than happy but the next morning I recieved a very pleasant phone call from a male representative (owner or manager maybe) and he was so nice and got everything in order and they were back out in no time. Not only did they send someone right out the job was done very efficiently, the tech was nice and explained everything thoroughly and everything seems to be working great! thank you! and thanks for making it right thats what I call good customer care.

  • Review 40 (2021-06-28 - Rating: 5)

    Guys were punctual, professional and did a good job. Our drain spout was so corroded they had to carry out the old tank still 1/3 full! Overall happy with the work. Price was marginally high, but not unfair considering they showed up quickly and clearly worked hard.

  • Review 41 (2017-09-13 - Rating: 5)

    AWESOME EXPERIENCE!!Had a different plumbing complany come to look at our pipes because water was backing up from the drain pipe(hole). He put a camera down the pipe and said it was collapsed. We called Rooter MD and they came out said it was just roots!! They came at the time frame they said they would be. Very respectful men. They answer every question I had and explained everything to me to where I could understand. They were very professional but also made you feel comfortable talking to them. You can just tell the way they talked and the way they worked they wanted to make sure the job was done right and the problem was fixed for us. They definitely arent just trying to take you for a ride with your money. They seemed to really care about helping people out the best way they can. Would recommend them to anyone.

  • Review 42 (2017-11-01 - Rating: 5)

    Other than personally going through some financial woes and not able to really afford the work needed, John/Rooter MD were awesome! He was very thorough in his inspection and discovered 2 different gas leaks, which werent really detectable by smell. He was very informative in what needed to be done, and was quick to complete the work. I had 110% confidence and trust in him to know what was needed. Plus, he was just a really cool guy too.

  • Review 43 (2019-03-04 - Rating: 5)

    I have used Rooter MD a few times on two houses and called again to help on a repetitive main drain problem. They brought the hydro jet machine expecting to use it but after running their camera through the drain(s) did not find any big issues. The home was built in 1955 and the builders put backwater valves in the main drains. Rooter found the valve was stuck 90% closed and worked for awhile to get it opened. Bingo! Havent had a problem since (April 2018). I grew up in this house and remember the drain being a problem for decades. These guys found the problem in about an hour that other plumbers missed.I made a down payment for the hydro jet machine. Rooter refunded my payment minus the charges for work performed. Thank you!

  • Review 44 (2020-06-12 - Rating: 5)

    I had a problem with my sewer backing up. I spoke with Lyle and made an appointment to have him run a camera thru the pipe and see what the problem was. I had scaling on the inside of the cast iron and calcification on all of the sewer joints. While the crew was removing all of the scale, they discovered that I had a long piece of lead inside of the pipe that had been there since the house was built. They were able to remove most of it initially but had to return with a different cutter to remove all of it. Lyle had fabricated a different cutter to accomplish the job. They all did a great job!! Very professional and efficient!! I would wholly recommend them for any and all plumbing problems. Thank you Bob S.

  • Review 45 (2022-11-15 - Rating: 5)

    Lyle was courteous and explained what the camera was able to find in my sewer drain line. He explained how the system was configured in our home and what were some possible issues to address in short term. He was not pushy and explained different options for us to review.

  • Review 46 (2020-05-20 - Rating: 5)

    We have used this company before and will continue to do so. They are professional, reliable, and do great quality work. They just came out to solve our flooded basement, ended up snaking our drains, and when our sump pump failed later that night, John, the same technician from the morning, rushed back out and installed a new one. They really bring a peace of mind during a crisis. Thank you!

  • Review 47 (2016-12-21 - Rating: 5)

    Have a tankless water heater which two other plumbing companies had told me needed to be replaced. Pete came out and told us he thought it just needed to be cleaned, not replaced. That was the problem. Dan and Quentin came out the next day to clean and it works like new again. Thank you Dan and Quentin for the great service. They have made a customer for life. Honesty, integrity and great customer service are the most important qualities of a business and this company has them all.

  • Review 48 (2022-12-15 - Rating: 5)

    John and Chloe were extremely helpful and dedicated. They went above and beyond, kept us updated step by step, and stayed through with us until the problem was fixed. Would definitely recommend and use them again!

  • Review 49 (2018-04-18 - Rating: 5)

    I had a flooded basement, a clogged drain system from a snowmelt, rain, roots and silt buildup.Rooter MD sent a technitian to jet the drain on the day I had the issue and I was thankful of the prompt dispatch. However, the first tech they sent could not get the pipe to drain.The next morning, Rooter MD sent an owner of the company and a helper. Both of them spent 5 hours thoroughly jet, drain and clean the site. The owner explained with a camera the cause of the issue and recommended couple of solutions for the future, never once a pushy solicitation. They put on boot covers upon arrival, closed the door every time they went in and out the door. I have dogs and cats and really appreated the attention paid on details. I have a dry basement within a day, thank you, Rooter MD!

  • Review 50 (2015-11-16 - Rating: 5)

    Denise was pleasant and efficient. Scott explained things thoroughly, quoted the price following his assessment of the problem, got the job done quickly, was extremely professional, and was very kind to our dog that made a real nuisance of himself through the process. I recommend this firm without hesitation.

  • Review 51 (2018-11-21 - Rating: 5)

    Often with an in-home service business there is something missing. Sometimes it is the knowledge and skill, sometimes the care and concern the worker shows for the home. Sometimes the language and sometimes courtesy. I must tell you Rooter MD Plumbing and Heating nailed everyone with John. I give my highest recommendation to both the company and tech. Also not to forget the gal at dispatch who called in advance to confirm the job and expected arrival time. I had john do three different plumbing jobs for us. No it was not cheap but I was looking for the jobs to be done right. These guys are professionals and they are worth what they charge.Bob And Bev Davis

  • Review 52 (2024-10-21 - Rating: 5)

    Awesome plumber, and I felt very comfortable!!! I would call again!!!!

  • Review 53 (2018-04-18 - Rating: 5)

    Reposting my review from December...Joe was very prompt and did an amazing job! My basement was flooded.Everyone in the office including the General Manager were very nice and efficient. I have recommended RooterMD to anyone Ive talked to about plumbing issues from day one of dealing with the company!

  • Review 54 (2014-11-11 - Rating: 5)

    Jason arrived on time and fully explained all of the services to be provided. He offered options for each service. Work was done competently and efficiently. Jason made sure to explain what he did and cleaned his work space before leaving. We had a furnace inspection, dryer vent replacement, sewer drain snaking to the city main, and replaced the water main turn off to our home.

  • Review 55 (2024-02-06 - Rating: 5)

    I called Rooter MD late in the afternoon thinking that I would have to schedule something after hours or another day. I had a sewer backup in my basement and they surprisingly came out within two hours after I called. They were able to snake out the clogged line which had some large roots and got us out of a big jam. They came out again two days later to perform a jet cleaning. They were prompt, professional and courteous. I would use them again without hesitation.

  • Review 56 (2022-10-14 - Rating: 5)

    The two service people that came to our home were professional, friendly, punctual and knowledgeable about our issue. They explained everything that they were doing and fixed the problem. We have used this company for many years and will continue to do so.

  • Review 57 (2021-03-18 - Rating: 5)

    I like working with Rooter MD. This time they figured out where the toilet was leaking and stopped the leak for now. Since I am choosing to replace the toilet, we discussed options. I will be purchasing the toilet and they will come back to do the install. Jeremy was professional and stopped the leak. I appreciate that he and Kevin answered all the questions I had.

  • Review 58 (2017-11-15 - Rating: 5)

    We had a backup affecting our downstairs bathroom and laundry room drain. Mike came on short notice to clear it out. He was very professional and took the time to make sure job was done right, which included fixing previous, sub-par repairs to the toilet performed by someone else. I would highly recommend Mike/Rooter MD!

  • Review 59 (2014-04-26 - Rating: 5)

    Shane spent many hours doing incredibly detailed work, replacing worn and out-of-code fixtures and pipes in both kitchen sink and bathroom sink, plus locating and repairing a small leak from the bathtub!The work was completely professionally done, and pleasing to see as well. And the clean-up afterward was very thorough and complete.It is an enormous relief to have the problems which existed so professionally taken care of!

  • Review 60 (2016-05-06 - Rating: 5)

    I was very impressed with the company and Chuck in particular. His knowledge and skills found a solution to our problem less complicated than we initially thought. I was also pleased with the introduction to the company and problem assessment from Pete. Scheduling our visit was problematic because of our situation, but it came off as scheduled. Thank you for getting us working again.

  • Review 61 (2012-06-11 - Rating: 5)

    RooterMD did great work after addressing their initial errors and redoing our entire sewer line. Pete was very honest and addressed the issues we were having after the initial dig, which had to be done under terrible conditions, such as water in the trench and severe muddiness. The walls of the trench were collapsing, and the initial dig left bad pitch in the line. After the second dig, they regraded our yard very nicely. The workers were polite and answered all my questions. They even saved my gardens, which were in the way of the digging machine. I would recommend RooterMD. Pete, the owner, came out twice during the dig to oversee things. We have good flow now, and no water appears to be in the line anymore.

  • Review 62 (2015-06-04 - Rating: 5)

    Wow! What a Fabulous Experence! I could tell when Charlotte picked up the phone, I had called the right company. She was professional and knowledgeable from the onset. She told me that the first availabitlity would be the next morning, but if they received a cancellation, she would call me back. I was happinly surprised that I received a call and Joe and Clarence showed up that afternoon at 430pm. Joe and Clarence were very knowledgeable and friendly. The service was impeccable! They helped me clear boxes to get to the main line. Just the best customer service Ive received in a long time! We will be calling RooterMD for all our future Plumbing/Heating/AC needs!!! :) Thanks again Joe and Clarence!!!(Rooter MD)!

  • Review 63 (2021-11-10 - Rating: 5)

    I called them for a water heater service and they responded super fast. Had a little bit issue with the service they provided later but the owner called me back to follow up in person couple of times and got the issue resolved. This is a company really care about the customer experience. For that, I give it. 5 start.

  • Review 64 (2015-08-27 - Rating: 5)

    Jeff was great! He figured out what was wrong almost immediately. Ive had another company out for the same problem, and they didnt completely fix it. (Had a clog in the basement under the cement) After he was done he did a good job cleaning up the area. So far so good. No more sewage smell. Their pricing isnt the lowest. But Id rather pay a bit more and have it done right.

  • Review 65 (2017-09-09 - Rating: 5)

    After being away from home a few days, I came home to an anxious wife. She was battling water, bubbling up around the foundation of the house. After calling around, and discovering how few plumbers deal with sump pump problems, RooterMD came to our immediate rescue. Joe came out, within hours, assessed the problem and took care of it right away. Joe was professional and friendly. He explained clearly what was needed and executed the job efficiently. Thank you, RooterMD!!

  • Review 66 (2018-10-08 - Rating: 4)

    They did great job diagnosing our issue with a storm drain. Will be fixed next week. 7 years ago they identified we were still hooked to a septic tank that was used as a passthrough when when we were hooked up to city sewage.

  • Review 67 (2015-05-13 - Rating: 5)

    The whole RootMD team was extremely professional from start to finish.Joe the technician was awesome. What a nice guy !Does your plumbling company lay drop cloths down the stairs to the work area to keep the mess to a minimum ? RooterMD does.Joe

  • Review 68 (2020-01-20 - Rating: 5)

    Dan came out to give me a quote on a water power back-up for my sump pump. He was mindful of the cost and gave me several options. Will probably go with Dan and Rooter MD for the service.

  • Review 69 (2024-09-15 - Rating: 5)

    Kept all their promises, and their work was beyond reproach.

  • Review 70 (2021-01-29 - Rating: 5)

    Guys did a great job with camera and root snaking our sewer line today. Arrived on time, did what they said, adapted to situation and cleaned up. See you in a few weeks for maint follow up!

  • Review 71 (2020-06-12 - Rating: 5)

    Weve used Rooter MD for numerous plumbing jobs at our house. Dan and all the guys have always been friendly and professional. Very satisfied!

  • Review 72 (2013-11-04 - Rating: 5)

    I was pleasantly surprised with Roto-Rooter. The guys were awesome- punctual, knowledgable, & honest. They tell you what you need & when you need it. If there are any problems, they will come back immediately. They communicate well & make sure you understand everything that is going to happen...

  • Review 73 (2016-02-09 - Rating: 5)

    Great work from phone call to unclogging my drain. Easy and extremely affordable, especially since he was out within a couple of hours of my phone call. Great service, I will call again in the future if anything else decides to break on me!

  • Review 74 (2016-04-15 - Rating: 5)

    The problem i had with my sewer pipes was fixed quickly, and cleanly by twoemployees named Scott and Tom. I would highly recommend them to anyone in such a jam. five stars in my book!

  • Review 75 (2015-06-10 - Rating: 5)

    The entire team is extremely professional and timely. Denise and Dan C. were both so kind and helpful and the pricing seemed very fair. Strongly recommend going with RooterMD!

  • Review 76 (2019-06-20 - Rating: 5)

    I was serviced the same day I called. The crew was professional and courteous and made me feel much better about the situation I was having. I was fixed in an hour and it was nice to be told the truth and have a company not try to take me over the coals. Thank you so much for taking care of me

  • Review 77 (2015-04-29 - Rating: 5)

    Joe M. came out as promised and was able to solve our issue promptly. He was also very knowledgeable and friendly - a plus in my book! Overall we were VERY happy with our service!

  • Review 78 (2014-10-22 - Rating: 5)

    Jason was a very pleasant rep, he put his booties on so as to not track in dirt.He explained what the next steps were and what service would be best for our drainn condition.

  • Review 79 (2023-03-30 - Rating: 5)

    Maria and Jeremy are the best A1 very respectful very clean very prompt very knowledgeable very courteous would recommend them for any major project or minor the both of them get it done

  • Review 80 (2015-11-09 - Rating: 5)

    Jeff did a great job in fixing the water leak in the basement.We needed a technician ASAP and the customer service agent made proper arrangement and sent the technician as soon as I requested.Jeff was knowledgeable,was able to quickly identify the issue and fixed it in no time.Thanks to the crew.

  • Review 81 (2015-02-02 - Rating: 5)

    I was most impressed with their secretaries whom I spoke with over the phone. They waived my service fee because I lived so close. The plumber was very patient and friendly.

  • Review 82 (2020-11-24 - Rating: 5)

    Opened drain in shower and fixed a sink with defective plug.On time, polite, professional, efficient, and cleaned up after himself. Cannot think of as criticism.

  • Review 83 (2017-10-30 - Rating: 5)

    Great experience with all employees. From the receptionist to the techs that came out to replace our sump pump. Everyone is very professional and accommodating.

  • Review 84 (2022-10-18 - Rating: 5)

    Jeremy, and LaRue, were professional and courteous. They were able to diagnose and fix the problem in a reasonable amount of time.

  • Review 85 (2016-02-01 - Rating: 5)

    Twice in 1week different issues..but these guys are fast in service and a wonderful staff. Pleasant experience. I would Highly recommend. Dan and Scott you guys Rock!

  • Review 86 (2023-03-19 - Rating: 5)

    Chloe was very professional and clear throughout the sink snaking service. I was very impressed and would recommend.

  • Review 87 (2021-01-12 - Rating: 5)

    Daniel did a great job to fix our plumbing issue. Fast, safe and left absolutely no mess! Thanks so much!

  • Review 88 (2015-04-15 - Rating: 5)

    We had Dan come out today and i am very pleased at the customer service we recieved.Very knowledgable and friendly and went over many options to fix our various problems.I will always call RooterMD,I love this place !!!! Thanks so much Dan, Sincerley ,GaryJ

  • Review 89 (2020-08-20 - Rating: 5)

    Dan did an awesome job, fixing are running toilet, when no one else would or could. Great customer service! 4 Star Service

  • Review 90 (2019-04-26 - Rating: 5)

    They came out and tried a few things, thought it was fixed, but the issue reappeared. When I called them back they came right back out and fixed the issue free of charge. They are willing to work to fix the issue and I highly recommend them in the future.

  • Review 91 (2018-01-31 - Rating: 5)

    Our employee was Joe M (I live in Canton, MI). From his customer service alone, I will gladly do business with this company. Knowledgeable, personable.

  • Review 92 (2017-11-24 - Rating: 5)

    The work Mike did was thorough and professional. Rooter MD is our only go to company for plumbing issues.

  • Review 93 (2019-09-09 - Rating: 5)

    The guys were very kind knowledgeable in the honest Im a Union pipefitter and they did work for my mom and they told her the truth and gave her a very honest price highly recommended very highly recommended great place

  • Review 94 (2023-08-24 - Rating: 5)

    Plumbers were personal, informative, excellent customer care and pleasant to have in our home!

  • Review 95 (2022-02-13 - Rating: 5)

    So thankful for the team being thorough, i.e.-Aya quarterbacking on the phones-John and Caden cabling multiple drains, cleaning up the unavoidable spills, adjusting billing after a half-day of unsuccessful diagnosis of my [old/patchwork/unusual houses tricky problem]-Lyle scoping a second drain for free, because his equipment was out for repair and delayed my fix by a weekAnother of their teams declared victory prematurely after snaking a drain and not inspecting for ice, but Id gladly call in the above squad again!

  • Review 96 (2016-02-11 - Rating: 4)

    Great job by the installers. The job crept up a bit after the estimate but all the work we decided to go forward with was done very well.

  • Review 97 (2017-10-18 - Rating: 5)

    Pete and the boys have been to my home many times and the service has always been top shelf. I wouldnt ever consider another plumbing company!

  • Review 98 (2016-03-25 - Rating: 5)

    They were very cordial and efficient. The job was done. Any questions were answered. I would use them again and would refer people to them. I give them a 10.

  • Review 99 (2023-11-21 - Rating: 5)

    I have had Rooter MD Come out to my home twice. They have been excellent! They get me in ASAP, and I get explanations for everything they are doing to my home.John is amazing and has been out both times! He breaks things down in easy to understand lingo, and he took the time to show me the features of my garbage disposal. He also talked me through questions I had unrelated to the job.Would highly recommend!!

  • Review 100 (2024-01-25 - Rating: 5)

    Josh and Jason were friendly and went above and beyond the call of duty. Josh made sure the obstruction in my sewer was completely cleared. He could have stopped when water started to flow. Instead, he rechecked the line and went back and made sure. Then he finished getting the obstruction cleared. Good job!

  • Review 101 (2017-07-24 - Rating: 5)

    Had gas leak and they came out immediately and fixed problem. Very knowledgeable and professional. I highly recommend

  • Review 102 (2020-07-10 - Rating: 5)

    Dan took care of the job efficiently and with purpose. Would recommend for any plumbing jobs.

  • Review 103 (2023-03-08 - Rating: 5)

    100% satisfied. Extremely happy with the service. I would highly recommend.

  • Review 104 (2020-07-04 - Rating: 5)

    Lyle did a great job ....hes honest about what hes doing and he doesnt do anything that doesnt need to be done

  • Review 105 (2024-02-10 - Rating: 4)

    Work was of high quality. But a little pricey.

  • Review 106 (2016-04-13 - Rating: 5)

    Service was quick and efficient. Scott was very nice and very knowledgeable. I would recommend RooterMD.

  • Review 107 (2022-11-20 - Rating: 5)

    Jeremy got Navien fixed. Running well now. From Mr. Fee

  • Review 108 (2017-09-12 - Rating: 5)

    Very professional staff. They worked on my old furnace without trying to sell me a new one.

  • Review 109 (2014-06-03 - Rating: 5)

    Had a backed up basement drain. Shane diagnosed the problem and solved it quickly. Great job Shane.

  • Review 110 (2022-12-29 - Rating: 5)

    Needed help quickly at my 84 year old moms house (toilet backing up in basement shower. Josh came out within a few hours, diagnosed problem, called for additional help. Problem was quickly resolved at a very reasonable price. Highly recommend.

  • Review 111 (2015-10-20 - Rating: 5)

    Scott carefully assessed the problem and resolved it in less than an hour. He cleaned up after himself, too.

  • Review 112 (2023-01-05 - Rating: 5)

    I strongly recommend if you have issues with piping. Thank you John.

  • Review 113 (2022-10-12 - Rating: 5)

    Lyle came to evaluate the sewer on the home we are in the process of purchasing. He could only go out 25 feet. His thorough evaluation and inspection allowed us to take the next steps. An outstanding job!

  • Review 114 (2024-03-23 - Rating: 5)

    👍

  • Review 115 (2019-06-29 - Rating: 5)

    Great guys professional and knowledgeable.

  • Review 116 (2016-03-18 - Rating: 5)

    I was very please with the inspection and the work done a year ago on the drain that connects with the street.Alina Clej

  • Review 117 (2016-07-13 - Rating: 4)

    They were very helpful and quickly fixed out air conditioner.

  • Review 118 (2024-04-08 - Rating: 5)

    Service was excellent

  • Review 119 (2021-03-12 - Rating: 5)

    Exceptional work ethics, well mannered, respectful and above all knowledgeable! Second time they were at my house. First time was to unplug sewer lines. This time to fix my old boiler furnance that had water all over my basement floor. It was accomplished with the removal of rusty old parts and a mass effort and strength to remove. I am deeply grateful to their repairmen who go above and beyond satisfying the homeowners. They will be my go to call for future help.

  • Review 120 (2019-08-14 - Rating: 5)

    Had a leaky water heater that we knew had to be replaced. (it was older than the warranted time)We got an appointment the morning after we called.Dan came out, took a look and had a new one in place within hours. He also gave us a good run through of using it. He left the area neat and tidy and was careful transporting the tanks through the house.The dispatcher was friendly and helpful about ensuring we had the repair done timely, as we were up against a time crunch when wed be available to be home for the repair.Satisfied and wed definitely call them if we need plumbing service in the future.

  • Review 121 (2022-10-20 - Rating: 5)

    Aya was timely and professional and solved my difficult plumbing issue in a clean and efficient manner

  • Review 122 (2015-02-03 - Rating: 5)

    Incredibly friendly people! My service was very fast and efficient!

  • Review 123 (2018-07-13 - Rating: 4)

    Morris came out to my home today he was very nice and respectful wore booties to protect my carpet which I appreciated. I just had a loose nut under my bathtub, that’s why it was leaking. Anyway he was supposed to charge me a higher amount but I spoke to the owner and we worked out a compromise, he was a very polite, respectful guy. I am very pleased would definitely call again

  • Review 124 (2022-10-28 - Rating: 5)

    They showed up on time, where very knowledgeable, and friendly. Would highly recommend them!

  • Review 125 (2017-11-08 - Rating: 5)

    John was so helpful and polite; also very informative. He was able to clear my drain clog very quickly and I feel great knowing its guaranteed for a year! So glad to have this mess (literally) behind me. I would recommend Rooter MD to anyone!

  • Review 126 (2022-05-12 - Rating: 5)

    They were able to take care of a pretty good size project quickly and effectively.

  • Review 127 (2017-09-27 - Rating: 5)

    I was very pleased with John C’s work. He arrived on time, provided an estimate and started the work of removing the old water heater. John replaced our water heater and installed a new vent during one of the hottest days we have ever experienced in September… with no complaints. Based on the service we received, we will be going to RooterMD for all our future plumbing needs.

  • Review 128 (2016-07-14 - Rating: 5)

    Plumber was able to come out same day when I called on a Thursday. One issue was fixed and the other improved (which is all we could hope for given the age of our plumbing). Cost seems a little high, but the service is great and the plumber was very personable.

  • Review 129 (2017-06-19 - Rating: 5)

    I have been using Rooter MD Plumbing & Heating ever since I met the owner in a marketing class in 2009. Pete and his crew are the most dedicated, honest, professional plumbers I have ever met. All the costs are spelled out up front in writing before they start the work and they wear shoe covers and clean up their mess and ask if you are entirely satisfied before leaving. Pete saved us thousands from having to destroy our brand new kitchen re-do by figuring out a way to remove a leaking pipe in a wall without having to take everything out and cut into the wall--he made an access through an adjacent wall in the dining room and was able to replace the pipe and you cant even tell where the wall was cut.

  • Review 130 (2015-05-28 - Rating: 5)

    Dan and Clarence responded to my request for A/C inspection and installation of new kitchen faucet. They were courteous, personable and professional.. The tasks were performed quickly and efficiently. Team members such as they, are why we have relied on RooterMD for plumbing and HVAC issues all these years.

  • Review 131 (2020-06-09 - Rating: 4)

    Great job and insight. No substitute for experience. Thanks again Dan.

  • Review 132 (2016-02-11 - Rating: 4)

    Jeff was very friendly, professional and knowledgable about his job. I would definitely recommend him. I had issues with my sump pump as the check valve was broken and it was spraying water in the laundry room. This happened on a weekend and the service cost was very high for a plumber to come on a weekend. Other than that, the service was really good.

  • Review 133 (2020-02-19 - Rating: 5)

    I needed the supply line valves under my kitchen sink replaced. Dan was thorough and replaced each with a much better quality of valve.

  • Review 134 (2016-04-25 - Rating: 5)

    Alex was efficient, knowledgeable and helpful. She answered all the questions She explained how and why the sump pump produced hammer sounds. She is an asset to the company.

  • Review 135 (2016-01-21 - Rating: 5)

    The telephone customer service and dispatcher were very friendly and helpful, they arrived quickly and did a great job on our drain clean out.

  • Review 136 (2019-09-22 - Rating: 5)

    Awesome customer service. Give options to fix plumbing issues.

  • Review 137 (2016-01-14 - Rating: 4)

    Service was great & Rooter is an honest company!

  • Review 138 (2019-07-22 - Rating: 5)

    Great company and great team ,higly recomend them

  • Review 139 (2024-03-05 - Rating: 5)

    On time and very professional.

  • Review 140 (2020-05-21 - Rating: 5)

    Came and took care of issue quickly. GREAT JOB !!!

  • Review 141 (2015-05-14 - Rating: 5)

    Good job, service tech was very helpful

  • Review 142 (2015-08-26 - Rating: 5)

    Very Professional, Very Timely, Great Explanation.Thank you!

  • Review 143 (2016-04-13 - Rating: 5)

    Great service. Very pleased!

  • Review 144 (2018-05-01 - Rating: 5)

    Amazing to work with! Highly recommended.

  • Review 145 (2018-06-23 - Rating: 5)

    Good job!

  • Review 146 (2020-08-07 - Rating: 5)

    Was very knowledgeable, polite and likable .

  • Review 147 (2017-06-24 - Rating: 4)

    Just what I needed. Very knowledgeable, thanks

  • Review 148 (2020-01-08 - Rating: 5)

    Dan is an excellent tech

  • Review 149 (2022-10-28 - Rating: 5)

    Performed regular furnace maintenance

  • Review 150 (2017-12-20 - Rating: 5)

    Joe is AMAZING and lllllmmaminrg

  • Review 151 (2022-10-12 - Rating: 5)

    Garbage disposal repair

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