American Appliance Heating & Cooling

Located in Livonia, Michigan

Address: 11926 Farmington Rd, Livonia, MI 48150, United States

Phone: +1 734-432-0572

Rating: 3.7

Services

Repair services

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Comments

Review 1 (2023-08-23 - Rating: 5)
Im enrolled in the DTE appliance repair program. My central air hasnt been cooling my house as well as it should.American Appliance sent out one of their servicemen, Brandon, who repaired it along with giving me a few tips on ways to prolong the life of my older ac system. He was very polite and helpful. If, in the future, I need any heating or ac repairs; I will surely call American Appliance. Great service!

Review 2 (2023-07-24 - Rating: 5)
I have used American Appliance on multiple occasions (furnace, AC, natural gas fireplace as well as natural gas hookup for my grill). In addition to performing excellent work, they have been very professional while maintaining a high level urgency and transparency. Would recommend.

Review 3 (2023-10-02 - Rating: 5)
We are in the middle of a bathroom remodel. Our plumbing company has been instrumental on the project, sometimes in a good way, sometimes not in a good way - specifically scheduling. When we had a problem with our air conditioner spewing water I naturally called our plumber. Both my husband and I knew that the problem was a clogged tube that moves the condensation from the air conditioner to the sink. The water was not moving. It wa pooling around the furnace. The plumbing company sent what I felt was a very green tech. His diagonisis to the tune of 400.00 on top of the service fee made me suspicious. The air conditioner was only three years old so I could not believe his result. He himself did not seem confident in his findings. I said hold on and let me find who put in the air conditioner and called American Appliance. I wanted the tech to repeat what he said. He was reluctant but I insisted. He spoke with Steve at Ameircan. Steve agreed that something was not right. I told the tech I will pay the service fee and sent him on his way. American sent his experienced Plumber Anthony who promptly debunked the techs diagnosis. Anthony flushed the tube and at Steves instruction put in a new part, that the tech was going to charge 400, at no charge. Anthony was wise and funny and helpful. He gave me tips on what to do with the air conditioner going forward, like when to change the air filter and humidifier filter. Anthony mentioned that the average is once every three to six month depending on usage and if there are animals and children, and a full on cleaning and tune up ever two years. Then with a smerk he said actually every month. He had jokes. American thanks for taking care of one of your most strict customers. Steve I appreciate how you took charge of the matter and took care of us, being aware that the weekend was to be hot and it would have been miserable for us to be without air. I recommend American to wholehartedly. if they take care of me they will take care of you.

Review 4 (2022-08-18 - Rating: 5)
Outstanding service all around. Wallid took my call, scheduled a repair in 30-45 minutes! Anthony (my service guy) was awesome. He walked me through the process, fixed my problem in 15 minutes and even cleaned my A/C unit after the repair was completed. I highly recommend using American Appliance Heating and Cooling. Thank you for the OUTSTANDING service.

Review 5 (2024-06-24 - Rating: 5)
I had ac serviced BRandon checked refrigerant and air handler discovered blown capacitor fixed all okProfessional great people and service.Dte covered

Review 6 (2021-12-14 - Rating: 5)
Using American Appliance to fix my furnace was a great experience. They came out quickly and had everything fixed within a hour from arrival time. The technician Anthony was super helpful and explained everything step by step. I highly recommend them!

Review 7 (2021-12-29 - Rating: 4)
In most ways, they were great. They came out soon after I called even though it was right around Christmas. Tim & Joe were excellent in quickly repairing the dryer and at a reasonable cost. Only drawback, was it wasnt until they finished did I learn they do not reconnect the gas, and thus the dryer exhaust which is also in the back. Reconnecting these things doesnt seem like a big deal, but was much more of a pain for an old guy like me to climb and squeeze behind the dryer to do them.

Review 8 (2023-01-05 - Rating: 5)
My furnace went out over xmas. Andys team installed a new 2-stage system. They had to fab parts to interface with this 1937 house. The team was prompt, professional, and... actually cleaned up when they were done.. they vacuumed and wiped down the surfaces. Andy even leveled my thermostat which had been installed crooked by a prior firm.

Review 9 (2018-08-09 - Rating: 5)
I normally dont write reviews but in this case I thought it would be best to let anyone that is even considering calling American Appliance to do it. I had them out to my house twice this week; once for my washer and another day for my air conditioning and I tell you they did a fantastic job. It has been so hot and the repairman took his time and took apart the air conditioning; installed new parts and had my house cool in no time. I cant say enough good things about them.

Review 10 (2021-07-28 - Rating: 5)
The young lady i spoke to on the phone was very nice and professional, to let me know the tech was in route. I was at work and my wife and daughter was at home. They informed me that the tech that showed up was very nice and also professional and that it took him no time to find and fix what was the problem, they also said that he courteous, neat and cleaned up afterwards, i definitely will use again in the future for anymore repair needs that may arise. Keep up the good work ladies and gentlemen from American Appliance!!!!!!!

Review 11 (2020-09-16 - Rating: 5)
This company was used for the service component of our home appliance warranty. Our dryer was no longer heating up and our refrigerator was leaking. The technician was able to repair the dryer on the first visit, and ordered the needed part for the refrigerator. They fixed the fridge on the 2nd visit - extremely thorough and professional. Thank you to the technicians for getting us up and running again! I highly recommend.

Review 12 (2018-11-15 - Rating: 5)
While I’m not thrilled with DTE not honoring their home protection warranty, I am certainly thankful for Jimmy who came out from American Appliance today and saved our family Thanksgiving! He replaced the part(control board) and my oven and stove are up and running. Just wanted his company to know he was pleasant, knowledgeable and I will be requesting him if I ever need service again! It’s that time of year to be thankful!

Review 13 (2019-06-28 - Rating: 5)
We have had DTE Insurance for years and have always been happy with service on our appliances. This last call I needed a bit of help for time frame and they really helped. Don helped us over the phone to expedite the call and Mike was great! Scheduling women really helped and went out of their way for us. Thanks again,

Review 14 (2020-03-11 - Rating: 5)
We had two service men come out to our house today to fix our furnace. They replaced our blower motor and checked out the furnace operation to make sure everything was functioning properly.They were very knowledgeable and thorough. We will definitely recommend this company to our family and friends.Ray & Carol Mercier

Review 15 (2020-12-07 - Rating: 5)
Theyve always helped us and fixed our appliance and furnace issues. The latest issue was with furnace intermittently working, which was the flame sensor. Id recommend to anyone looking for inexpensive work and estimates.

Review 16 (2021-08-10 - Rating: 5)
Shane came out and got what we needed fixed right away and was very professional and helpful. Definitely recommend this place and will be using their service again!

Review 17 (2019-11-12 - Rating: 5)
We love eating here whenever in Gatlinburg! Great food, friendly staff and warm, homey atmosphere! The view from our booth for lunch today!

Review 18 (2023-11-28 - Rating: 5)
Was having issues with my dryer and Chris B. was the technician who came out to check it out. He was very professional, thorough, and detailed with his assessments. Although my 20+ year old dryer is at the end of the line he made sure I knew what my next options were and answered all my questions. Thank you very much!

Review 19 (2024-02-25 - Rating: 4)
Had some chimney liners put in, and they did a great job. Needed a new water heater

Review 20 (2022-01-22 - Rating: 5)
Highly recommend this company. From the scheduling, install, service and cost, great experience from the entire company. Thank you.

Review 21 (2023-03-30 - Rating: 5)
Brandon was professional, proficient and highly qualified. He immediately diagnosed the issue of a blown blower motor after testing the control board, switches and the other components. He obtained the scarce motor within 24 hours and had us back up and running in minutes. Hes the HVAC knight in shining armor. Thanks again Brandon and AA.

Review 22 (2023-08-10 - Rating: 5)
We have the DTE plan. AA came out and had our air conditioner going in an hour! Thank you so much AA team!!

Review 23 (2023-07-21 - Rating: 5)
On time. Quick diagnosis. Had part. Was in and out in about 1 hour.

Review 24 (2021-07-19 - Rating: 5)
5 stars for excellent service. The technician was overbooked and still came out at 5 pm to fix my water heater. Super nice and professional. Thank you! And major thank you to the tech---i say give that man a raise!

Review 25 (2019-11-14 - Rating: 5)
Love working with them. They are always willing to help when it comes to helping my elderly mother. The technicians, especially Christy and Kelly the scheduler and DON have all been phenomenal through the several times I’ve had to call them for my mother’s water heater, humidifier and furnace. Call them. You will not be disappointed.

Review 26 (2020-04-18 - Rating: 5)
Great Company to take care of my service needs,will always use them

Review 27 (2019-07-19 - Rating: 5)
This company has great customer service and they did great work at our house! Very happy with our experience here!

Review 28 (2017-09-14 - Rating: 4)
Leaving this review for my mom who isnt very tech savvy....Im choosing 4 instead of 5 at this point as Im not 100% sure my refrigerator is fixed yet; but wanted to leave this review before I forget.AA was sent out as part of my DTE Appliance Service Plan when my refrigerator stopped working I called on a Sunday and they had a tech at my house 2 days later. Though the window of time 12-4 was not kept I get it, service repair techs run into unexpected stuff all the time and most times the schedulers forget to add drive time into the techs schedule. Though they didnt keep their time slot they were FABULOUS at communicating with me the whole day, I spoke to the office lady 3 times when she would call to keep me apprised of my techs schedule. First call came immediately when they knew he wouldnt be here in the time slot.He arrived fixed the thermostat and went on his way. No reason for him or us to believe it was anything but the thermostat. Diagnosing appliance breakdowns isnt always easy. Unfortunately that wasnt it and the refrigerator still didnt work right, I called the next day and they were great in responding no problem we can have him back out tomorrow. Without knowing a time yet they promised to call in the morning to let me know when his schedule.They followed through and called just after 8am to let me know the tech was enroute. He arrived and has now replaced the timer. Lets hope this is it. If not I have no doubts theyll make sure to send him out again. Appliances arent always easy to diagnose and I get that, so I refuse to blame the tech for not knowing immediately what the problem is.Reading a lot of the reviews on other sites it seems as though people think 1-theyre the only customer this company has and 2 -that a technicians job is an exact science and they should be psychic and 3- that a technician will never run into traffic or problems with a repair making their schedule perfect. Well, Im a realist and know darn well none of those apply when it comes to complicated machinery or me!