Roto-Rooter Plumbing & Water Cleanup

Located in Jackson, Tennessee

Address: 108 Miller Ave, Jackson, TN 38305, United States

Phone: +1 731-251-4476

Rating: 4.9

Services

Identifies as indigenous-owned
Identifies as women-owned
On-site services
Repair services
Credit cards

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2025-01-03 - Rating: 5)
Very helpful and fixed our issues quickly. Chad and Chad both did amazing work. We are very grateful they where able to come back the next day to pump the septic tank.

Review 2 (2024-05-13 - Rating: 5)
Chad Batey is very knowledgeable about plumbing and septic tank systems. He was willing to help take care of problems and get the job done quickly! He did a wonderful job pumping out our septic tank. He was also willing to go to his superiors to get answers for additional questions I had if he did not have them. Definitely recommend reaching out to him if you are in a plumbing need!

Review 3 (2025-01-03 - Rating: 5)
Sam was prompt, knowledgeable and did a thorough job. I was very pleased! My sink is draining great!! I highly recommend Roto Rooter!!

Review 4 (2024-12-31 - Rating: 5)
Chad is very professional, knowledgeable, and easy to talk with, ask questions and his work ethic is outstanding. I recommend Roto Rooter for any plumbing project.

Review 5 (2024-12-24 - Rating: 5)
They did great work. They were very informative and helpful.It was sad to know that the issue was caused by volunteer disposal west as they decided to run over the drain pipe many times and destroyed the pipe.And it will cost a ton repair the damage.

Review 6 (2024-08-22 - Rating: 5)
Called roto-rooter they sent out Chad and Mike they gave me a estimate for the work. I approved and they got the work done quickly. I couldnt be any happier. Will definitely recommend them to all our friends and family

Review 7 (2024-09-27 - Rating: 5)
Sam did a great job. Really enjoyed his personality and job ethics. We felt for one hour of work, the price was high, although we were given senior discount. It helped a little. The job is complete.

Review 8 (2024-10-29 - Rating: 5)
The gentlemen were very polite, professional and patient. They explained everything to me and answered all my questions! I highly recommend them!

Review 9 (2024-09-20 - Rating: 5)
My technician Sam was the best. If you want the job done right ask for Sam. Thanks for making me experience with Roto Rooter a pleasant one.

Review 10 (2024-10-30 - Rating: 5)
Sam & Mike were great!! They were very informative and respectful! Got us fixed up and pipes unclogged! 🙌🏻🙌🏻 thank y’all again!!

Review 11 (2024-09-11 - Rating: 5)
Very nice, professional men. Was told a time and they were right on time. Was not disappointed at all. Will definitely use them again. Sam and Markus were the technicians. Thanks again. Very polite.

Review 12 (2024-10-14 - Rating: 5)
Chad and his crew were great. He explained everything. Well worth the price and effort! I highly recommend!

Review 13 (2024-07-01 - Rating: 5)
Mr. Chad Batey was an excellent serviceman. He was on time, efficient, friendly, and educational. I live in the country far away from everything, but he was here and fixed the problem beautifully and in a timely manner. He is an excellent representative for this company! Job well done sir!

Review 14 (2024-07-11 - Rating: 5)
Chad and Barnhart arrived this morning to do the waterline replacement we had discussed last week. We reviewed the task, and they proceeded to complete the required task with few issues or problems. Thank you for their professionalism and concern for my time and my property. Thank you again for work well done.Brent Clark

Review 15 (2024-11-26 - Rating: 5)
Chad was on time and diagnosed the problem right away. Was very professional and did a fantastic job. Would recommend v

Review 16 (2024-10-14 - Rating: 5)
My technician Chad was amazing! Im still reeling from sticker shock for the rooting service though. Not Chads fault, he was great!

Review 17 (2024-12-18 - Rating: 5)
Technician Chad B. And another gentlemen arrived on time, worked efficiently, and completed repairs In a timely fashion. Great job.

Review 18 (2024-12-17 - Rating: 5)
Showed up when they said they was going too. Didn’t take them long and had the problem fixed. Highly recommended

Review 19 (2024-12-11 - Rating: 5)
Chad was very professional. He was at the house within an hour of calling and fixed the issue quickly.

Review 20 (2024-09-14 - Rating: 5)
My technician was amazing mr barnhart was at my house within an hour of my call it was pouring rain and he was laying down in the mud to fix my broken pipe 3 feet underground to restore water to my house he was polite and respectful i couldnt have asked for any better.

Review 21 (2024-01-26 - Rating: 5)
Thank you William Longino for coming to the rescue late at night a few weeks ago! All we heard was water gushing under the house and called and roto rooters were out here in no time! Highly recommend!!

Review 22 (2024-10-14 - Rating: 5)
We always use this Roto Rooter and are always 100% satisfied. Today Dakota and Barnhart installed a bidet and as always were friendly and professional.

Review 23 (2024-12-17 - Rating: 5)
Prompt service and knowledgeable staff! Sam got to the root of the problem and fixed it easily! 5 stars!!!

Review 24 (2024-11-08 - Rating: 5)
Great company showed up same day I called and work was fast the next morning Chad was great...

Review 25 (2024-09-09 - Rating: 5)
Appointment was quick and they were on time. Very nice and professional. Would hire again

Review 26 (2024-03-25 - Rating: 5)
We sprung a leak on a Sunday , placed a call for emergency service . Response time was good and Sam our service man was outstanding! He explained what needed to be done to fix the leak , also the cost for the repair . Leak was fixed and I was able to get quotes for other work needing to get done . We would definitely recommend Roto Rooter and Sam for any plumbing needs .

Review 27 (2024-11-19 - Rating: 5)
Sam Smotherman was quick, knew his business and was personable, highly reccomend.

Review 28 (2023-12-29 - Rating: 5)
Chad provided absolutely wonderful service. Honest and up front pricing and was able to get the service scheduled quickly! Highly recommend! It won’t let me leave a second review but Chad and Barnhart came to finish the job and both provided great service and was very informative about what they was doing step by step. Still highly recommend and will be using them again in the near future for other issues!

Review 29 (2024-01-09 - Rating: 5)
Chad and Will were great! They introduced themselves and were prompt and efficient. The jetting fixed my issue at a reasonable price. They were easy to talk to and knowledgeable also. Great service! Thanks!

Review 30 (2023-12-30 - Rating: 5)
Responded very quickly on a holiday weekend. Chad Bately arrived on time, prepared to fix our problem. After a quick diagnosis, he started and completed the repair with a very professional manner, determined the best approach to the problem, and had it repaired and our system back in service very quickly. Well pleased with excellent service at a reasonable time and rate.

Review 31 (2024-07-16 - Rating: 5)
The work done by Chad Barnhart and Chad Batey is top tier. My property management company prefers to use them when we want the job done right.

Review 32 (2024-12-03 - Rating: 5)
Chad showed up on time, was friendly and fixed the issue quickly, would recommend

Review 33 (2024-02-05 - Rating: 5)
Sam came to fix my leaking bathroom faucet and I have to say he’s very good at his job. Super friendly and makes really good conversation as well. Was quick with his work and was very knowledgeable of his work. 5 star rating from me. Sam is your guy.

Review 34 (2024-01-18 - Rating: 5)
Rotorotor was quick to respond and Sam (our tech) was knowledgeable and thorough with the repair, he was able to explain the issue and get us back up and running within two hours. All around great service.

Review 35 (2024-09-16 - Rating: 5)
Service was fast and convenient. He did an excellent assessment and solved our problem.

Review 36 (2024-07-15 - Rating: 5)
Chad and Marcus were great. They did the work fast and well. Would use them again for more work.

Review 37 (2024-03-26 - Rating: 5)
My sewer line was blocked. The technician had it unstopped within 15 minutes. He was very professional and thanked me for using Roto Rooter and told me to feel free to call if I had any other plumbing issues. I would gladly use their company again.

Review 38 (2024-07-10 - Rating: 5)
We had a clogged kitchen sink and Barnhart fixed it within 10 minutes , AMAZING JOB! Thank you for being very dependable and efficient !

Review 39 (2023-10-09 - Rating: 5)
My husband and I had a leak under the kitchen sink in our new home we called and got an appointment set up. Our technician William was on time and very informative. He knew exactly what was wrong and gave us very good advice on other plumbing issues we may have in the future. We would definitely recommend Roto Rooter to our friends and family. William was awesome 👌

Review 40 (2024-03-02 - Rating: 5)
Chad B. provided awesome service with a smile, found our clog, cleared it and repaired leaking drain pipes. They came out on a Saturday (extra charge, but worth it), provided quote up front, cleaned up and even attached pics and video of the issues to the invoice...would highly recommend!!!

Review 41 (2024-01-11 - Rating: 5)
Dakota B was the best experience Ive had with a service provider ever!! He definitely deserves a commendation for superior customer service! He didnt even judge my you tube (un)handy skills!!

Review 42 (2024-03-26 - Rating: 5)
Golden Plumbing is truly GOLDEN! I live in an RV. Most people won’t even talk to me about repairing an RV. Much less actually fixing one! These gentlemen came out, diagnosed the problem, and fixed it! I paid a much lower price than expected. Received a 1year warranty in the bargain! Will recommend this company to anyone!

Review 43 (2024-01-23 - Rating: 5)
Sam, William and Chad were very helpful, friendly, informative and prompt while my mother had a frozen pipe beneath her house. Great customer service easing her worries!!! Highly recommended!

Review 44 (2024-02-13 - Rating: 5)
My water was leaking terribly and we had no hot water with a snowy night in the forecast.I called Roto Rooter in Jackson, TN this afternoon with little hope of getting it replaced today. Chad and Dakota arrived at my house an hour later, then an hour after arriving I had a new water heater and two new friends. Excellent Customer service is not common these days, but Chad, Dakota, and Deanna with Roto Rooter are top notch.I can’t imagine a better experience. I recommend this family owned Roto Rooter.They were very good to me.

Review 45 (2024-02-26 - Rating: 5)
My technician Sam did such a wonderful job. I was so thankful for the fast and efficient work he provided. He was so down to earth and respectful. Thanks Sam and Roto Rooter Plumbers.

Review 46 (2024-02-21 - Rating: 5)
I’ve now had two experiences with Roto Rooter and both of them were great. You call a plumber when you’re having problems and are stressed. This time Sam Smotherman showed up and he was so knowledgeable and even more importantly kind. We are a big family so unexpected expenses are hard for us but he answered all questions gracefully so we could understand. Everything is fixed now, right in the timeline he told us, and we are so very grateful. Even my baby loved him. Thank you Roto Rooter!

Review 47 (2025-01-02 - Rating: 5)
Very helpful. Explained things where we understood.

Review 48 (2023-12-27 - Rating: 5)
Amazing experience with a company I hadn’t considered in a long time. I was reluctant calling on a National Name but am very glad I did! After dealing with a disgusting plumbing issue I needed help in a hurry. Sam, Barnhart, and Chad from Roto-Rooter came out and jumped right in to a fix. These guys knew what they were doing and were extremely efficient through the entire process. Found that the mainline to our drain-field was not being effective at allowing the wastewater to flow through causing everything to backup. Backup had gotten so bad that it was coming back into the bathrooms downstairs. Sam recommended a Hydro-Jet cleaning as a possible fix; after discussing the pros and cons I agreed to attempt his recommended fix. After bringing the required machines the work was completed and the proper flow was restored to our drain-field. I am very confident in recommending the Jackson TN Roto-Rooter team to all my friends and family!

Review 49 (2022-11-28 - Rating: 5)
Sam was very professional and very personable, he did his job with excellence and let me know up front with what was going on with my drains, he was very detailed in his work making sure that everything was doing its job! If I get anymore issues Ill definitely be giving yall a call and asking for Sam. He is very good at what he does and treats his customers well! Its always good to have good personnel to be proud of and you should be of him, he does your business well!

Review 50 (2024-01-13 - Rating: 5)
We had major emergency on Friday evening. I call Roto-Rooter and in a short time the technician, Trey F., was at the house. Trey was professional, courteous, and fixed the problem in a timely manner. He explain all aspects of the repairs he was making. Trey represents Root Rooter in very positive manner. Thanks to Trey our emergency was solved. Very grateful to him. Tony Brown

Review 51 (2023-11-20 - Rating: 5)
Dakota was wonderful to work with and very professional. He gave us some insight on what the problem actually was, and we appreciated his honesty. We will definitely work with Roto-Rooter again because of him.

Review 52 (2024-01-10 - Rating: 5)
I’ve been having issues with my septic tank, holding water and not draining properly into my field lines. Dakota and Barnhart came out to snake a camera to inspect my field lines. They diagnosed my problems quickly. They were friendly and very professional!

Review 53 (2023-03-10 - Rating: 5)
Dakota and Will came out and gave me an estimate. I felt the price was a good one. They started right away and got my drain cleared fast. They also gave me an idea of the cost of new drain installation for future repair. Im very pleased.

Review 54 (2024-01-24 - Rating: 5)
William Longino and Chad Barnhart came out for a clogged kitchen sink drain. They arrived early and did an exceptional job! Even with it raining and muddy they were able to keep. the apartment clean and complete the job in a timely manner. I will definitely be using roto rooter again and will recommend them to anyone i know!

Review 55 (2023-07-10 - Rating: 5)
We had one of those sounds you never want to hear- gurgling sounds coming from the toilet bowl. So we knew we needed to get to the root of the problem and called RotoRotor. Called at 8 a.m, got an appointment for 2 p.m. Received a text to let us,know Dakota was on the way. Dakota was very courteous and professional. Clearly explained what he was doing and explained the root situation in the pipe. Very satisfied with the service.

Review 56 (2022-12-29 - Rating: 5)
Dakota came out the first day to diagnose my problem, then Chad and crew came out the second day to flush my lines in the field and drain the septic. Both employees were very professional, very knowledgeable and advise me on all the options I had to resolve my problem and the cost of each so I could make an informed decision. These guys are awesome (including their crew). Thanks so much for sending these guys out here to assist with my “emergency” these guys handled it with flying colors. Have a blessed New Year and thank you again.

Review 57 (2024-12-23 - Rating: 5)
Very professional and got our leak fixed fast! Thank you!

Review 58 (2023-03-28 - Rating: 5)
Tech went above and beyond to diagnosis the problem with zero complaints and very open communication with everything they were doing. I am so happy that they took the time to address the issue and if I ever have issues again they will be the first people I contact. Thank you all. The tech who came to my house was very knowledgeable and was a pleasure to work with.

Review 59 (2024-10-03 - Rating: 5)
Barnhart and Dakota were very professiona I highly recommend them

Review 60 (2024-12-16 - Rating: 5)
We had a mainline water pipe break, Roto Rooter had a guy out there fast. Sam Smotherman was our plumber. Found the break and had it repaired quite quickly. Were very satisfied.

Review 61 (2023-10-31 - Rating: 5)
Had some plumbing issues that we couldnt fix are selves. Called 6 other companies and no one answered or called back except Roto-Rooter. Set us up with an apt. the next day and the Tech Sam S. showed up on time was very prorfessional. He found the problem and took care of it in a timely manner. Will definetly recommend them and use again.

Review 62 (2024-07-17 - Rating: 5)
Tech Barnhart came out fast and cleared out mainline at midnight and did an amazing job!

Review 63 (2024-01-26 - Rating: 5)
Had issue not getting hot water from tankless hot water unit. William and Barnhart were efficient, professional courteous, and resolved my hot water issue immediately.I would definitely recommend them.

Review 64 (2023-09-08 - Rating: 5)
Chad was absolutely amazing in every way. I will never call another plumber EVER. That’s my guy for life! You truly couldn’t have a better person working for you PERIOD. Seriously, give that man a raise.

Review 65 (2023-10-05 - Rating: 5)
Roto Rooter was very responsive and I wish I had called them sooner. I had a bathroom faucet replaced that started leaking in two places. I called the plumber who installed it and they took an entire week telling me they would come out only to never show up. I called Roto Rooter and Mr. William and Mr. Barnhart came out the same day I called and told me I needed a new faucet. They thoroughly explained everything so I could understand. They gave me a list of quality faucets to find. They also explained it was best to replace the supply lines as well so I wouldnt have an issue down the line. They installed the faucet quickly and I was very satisfied with the turnout. Next time I have an issue Roto Rooter will be the first place Ill call.

Review 66 (2024-12-21 - Rating: 5)
Chad Batey provided outstanding service. Many thanks! Bob & Jessica Alsobrook

Review 67 (2024-01-15 - Rating: 5)
William Longino has did a wonderful job fixing my water hydrant. He had a positive attitude and did it all 30 minutes! Thanks again!!

Review 68 (2023-11-09 - Rating: 5)
The office personnel was super friendly and the field technician, Dakota,, was very knowledgeable and very professional. Our business will definitely utilize their services again. Thank you.

Review 69 (2024-03-18 - Rating: 5)
Hi, I just wanna make a review for Chad batey.wanted to say that he came out and changed the toilet and clean my lines out and did a really good job. I had no problems all the way through

Review 70 (2023-10-04 - Rating: 5)
We had a great experience with Roto-Rooter. Chad Barnhart and William Longino were very awesome and professional! Would highly recommend them to anyone!

Review 71 (2023-06-20 - Rating: 5)
Repeat customer for the 3rd time: Chad is the best hands down. Thank you!Second time using them. Chad rocks too! Out of any plumbers, they seem to be knowledgeable, professional and get the job done! Thank you!Cole was very professional and got the problem resolved that other plumbers couldnt do...thank you Cole H.

Review 72 (2024-01-05 - Rating: 5)
Really enjoyed working with ChadHe was very fast at getting to my house an knew exactly what to doHe talked with us about what had happened an explained what he needed to do to fix the pipe that brokeVery nice an knowledgeable about what needed to happenWas fast an very professionalLeft nothing of a mess for me to clean upNow all I have to do is let the fan dry up any water that might be in the wall behind my washerThank you very much Chad if I ever need a plumber again I’ll be requesting you to fix itThanks again Melissa Bennett

Review 73 (2023-08-27 - Rating: 5)
I was extremely happy with the technician that you sent. He arrived on time, and was very polite. Explained the situation to me, and corrected the problem. I highly recommend him. Thank you very much.

Review 74 (2023-07-28 - Rating: 5)
Where do I even start? We called because we heard bubbling from the bathtubs whenever we flushed the toilets, thinking we just needed the pipes flushed since Tim Furgeson was just out here 2 days ago and unclogged the toilets, well when Sam came to the house he found the ACTUAL issue that’s been going on for the last month or more, our physical pipe that connects to the septic tank was made of concrete (old house) and was completely disintegrated. We had no idea that was even possible but he showed us with a shovel he could break a piece off completely. Sam showed up at 8 am and left by 3:50 in the worst possible heat and installed a brand new pipe and put the ground back perfectly. He came into the house and made sure everything was draining properly inside as well. Sam was INCREDIBLE. I couldn’t thank him enough.

Review 75 (2023-07-28 - Rating: 5)
Hunter was super professional and nice. He was very informative about the problems and solutions. He is an awesome asset to your company. Im so glad he will be handling the job.

Review 76 (2024-02-02 - Rating: 5)
While I wasn’t there, the tech took care of my problem for my wife and was super respectful and responsive. Glad he worked it into his schedule.

Review 77 (2021-01-25 - Rating: 5)
Jordan Holloway was very informative and professional. He gave told me the quote, told me what needed to be done and got it done faster than expected. The office staff were nice and very helpful. Overall, they turned our crisis into a slight inconvenience. I was even emailed pictures of the work. Highly recommended!

Review 78 (2023-12-25 - Rating: 5)
William Longino was great!! He came through late on Christmas Eve and cleared out clogged lines so that we could have a good Christmas. We called him Santa!

Review 79 (2024-03-25 - Rating: 4)
Great service and technicians, they know what they are doing but I will say prices are a bit high. Overall I’m happy with the job they performed and the customer service was excellent

Review 80 (2021-12-30 - Rating: 5)
Had a backed up drain system in the house due to a clog at the baffle in the septic tank, techs were knowledgeable and extremely helpful. He noted that the tank needed pumped and wasnt pumped correctly last year. I checked the tank after they left and I actually got what I paid for this time. Prices reasonable and quality of work is great. They werent late and I would recommend them to anyone.

Review 81 (2023-12-22 - Rating: 5)
William Longino and Chad Barnhart did an excellent job and went the extra mile to resolve my issue. They worked until 8pm but kept at it until the job was done!

Review 82 (2020-02-20 - Rating: 5)
Super fast service. Audric was here in less than an hour from my initial call. He was a very friendly, polite and knowledgeable young man. He took the time to answer all of my questions and concerns and gave me two different options to remedy our blockage along with the total cost associated with both. I will definitely call them in the future, if need be.

Review 83 (2023-12-12 - Rating: 5)
We had an issue with our pipes not draining and called Roto-Rooter. Will and Barnhart had us taken care of in no time. Exceptionally professional!

Review 84 (2020-12-04 - Rating: 5)
We would highly recommend Brian Carter and his crew from Roto Rooter. They were knowledgeable, punctual, and completely fixed the problem.There was part of the repair that was not able to be completed until this morning. Crew members Kameel and Trent were here to finish. They were great. Pleasant, polite...enjoyable to have here. Thanks so much for the great service you provide!

Review 85 (2024-01-05 - Rating: 5)
Chad Batey was wonderful. He explained everything that needed for the repair and the cost. Very professional and proficient. Job well done .

Review 86 (2020-08-18 - Rating: 5)
Mr. Jordan was on time, very knowledgeable and most polite. He helped me to understand some problems that I was encountering with my pipes and supplied me with some viable options. He is truly an asset to Rotor Rooter and I will refer your company to others in the near future.Thank you very much for sending Jordan to my home, providing me with assistance and resolving my concerns. Thanks again for being available on today.I can rest now knowing that the job has been taken care of.Have a nice evening and stay safe. 😃

Review 87 (2024-02-26 - Rating: 5)
Great service!He was able to diagnose and fix the problem in less than 2 hours of my call to them.

Review 88 (2023-02-21 - Rating: 5)
I called them on a Sunday. They came out within an hour of my call. Even with the emergency fee, i felt the price was more than fair and the job was done well. Happy customer

Review 89 (2024-01-03 - Rating: 5)
Barnhart and Sam were very professional and very knowledgeable and shared information with us on our situation. Highly recommended for all your needs with plumbing

Review 90 (2022-05-10 - Rating: 5)
Our septic was backing up into the basement drain. The workers showed up promptly. They were very courteous. They did a phenomenal job. They made sure there was no water backing up before they left. I am very satisfied with their work.

Review 91 (2022-07-28 - Rating: 5)
Our plumber, Chad, was very professional, friendly, and and polite. Finished the job in no time at all. My husband and I were both very pleased with the work!(: Would highly recommend both him and the company!

Review 92 (2023-12-21 - Rating: 5)
Mr. Longino and Mr. Barnhart did a fantastic job. Very professional gentleman. I wil gladly recommend them to ever has issues

Review 93 (2021-12-06 - Rating: 5)
Trent was our service guy. He was very professional, friendly, on time, and very knowledgeable about the situation. He came in and went straight to work. He guaranteed his work. If there is any more problem, we will definitely use Trent/Roto Rooter again.

Review 94 (2024-01-18 - Rating: 5)
Very Professional, timely, and polite. They diagnosed the problem readily, and fixed it. Chad and Sam are wonderful and very friendly!

Review 95 (2019-07-16 - Rating: 5)
A guy named, Trey was most helpful in locating our septic tank when everyone else had failed to fond it. No one would’ve ever thought it would’ve been so far away, which was more feet than his camera scope. He felt bad for us with his camera scope not being able to find it, so he went above and beyond and kept studying the landscape and use his rebar poker to feel around for it. He finally found it. My family and I would give him a 5 star rating if we could just rate him, as he’s a great representative for the company. All the other guys who were with him were most helpful also and each guy was vigilant about letting us know the cost and helping us save, when most companies it’s just wanna charge you an arm and a leg. We could t have asked for better service and PR skills. They treat like family and the charges are very reasonable. Thank you to Trey and the guys with him for all of their help.

Review 96 (2023-01-16 - Rating: 5)
Had a copper water pipe with pin home under house. Sam came out within an hour. Got me fixed up quickly. Great personality and professional. Reasonable. Would use again.GJ

Review 97 (2020-06-28 - Rating: 5)
The staff at Roto Rooter offered excellent service. Audric arrived on time and was very professional with his work. I am very pleased and impressed. I will definitely call on them again for all my plumbing needs.

Review 98 (2023-12-26 - Rating: 5)
I had Sam from rotorooter here and he was very professional and did and excelent job. I would recommend them to everyone.

Review 99 (2023-09-27 - Rating: 5)
My name is Christopher York, William L., replaced my water heater 9/2723, out of the Jackson TN. office. This man is a top notch employee. I will use this business again, entirely, because of WilliamL..

Review 100 (2023-03-16 - Rating: 5)
The person who I spoke with to schedule my appt and the technician that completed the service were both courteous, professional, and informative. The service was affordable and we will definitely utilize their service in the future.

Review 101 (2023-09-03 - Rating: 5)
Great , quick service and knowledgeable and friendly service techs!! Called a day before a holiday (as well as being a Sunday) and no problem whatsoever! Would definitely recommend and will use again if needed.

Review 102 (2020-04-21 - Rating: 5)
I had to make an emergency service call on last Sunday due to my septic backing up into my house. This had been a problem that had been going on for a few weeks and got really bad. We had another company come and pump out the septic before, but they gave no recommendations for the fix other than wait for the ground to dry up. Our problem was obviously something more severe and we could not wait any longer. Trey showed up on Sunday afternoon and was very nice and professional. He quickly saw the gravity of the situation. He worked very hard diagnosing the situation and found out that it was a pump issue. Although he was pressured to put it off until Monday, he stuck with the job and called in Audric to help. These guys are both top notch! They worked hard on a Sunday to get this problem resolved. They were here still working in the dark to finish! I had never used this company before, but they will be the first ones I call if I ever have any more issues with plumbing or septic. Thank you so much for your service. Again, Trey and Audric were both hard working and professional. Couldnt have asked for better service!

Review 103 (2020-09-23 - Rating: 5)
We needed our septic tank pumped very quickly. They showed up quickly, were very helpful and friendly. It was a stinky job, but they were smiles the whole time. Brian Carter and Camile were professional and I will definitely call again if I have further plumbing problems.

Review 104 (2019-08-02 - Rating: 5)
I cant say enough good things about the service we received today. This company should give lessons on customer service! They came out right away. Professional, polite, friendly, got the job done, and done well. It was a tough job, but it was done in a pleasant manner until we were all satisfied. Thank you, thank you, thank you!!! Highly recommended!

Review 105 (2022-11-25 - Rating: 5)
My technician Sam Smotherman was very kind and informative. I would recommend him for all my plumbing needs. He was professional and let me know up front what charges I might incur.

Review 106 (2024-01-10 - Rating: 5)
William came out to our home at 7 at night to unflood our basement. He was professional and friendly. Thank you so much!

Review 107 (2024-09-06 - Rating: 5)
A couple of weeks ago we had a backup on the weekend. Roto Rooter to the rescue! Chad was out 2 hours before the scheduled appointment and fixed the problem in no time. Fast....Efficient....Friendly.....and left the place very clean.

Review 108 (2024-01-10 - Rating: 5)
The guys that came out ( Willams and Barnhart) were very informative and well knowledgeable in their craft and very helpful about preventing issues in the future.

Review 109 (2023-11-07 - Rating: 5)
All in all had a good overall experience for roto rooter the only thing is they got my name wrong but other than that they did a wonderful job

Review 110 (2022-03-30 - Rating: 5)
I contacted Roto -Rooter and they sent someone next day. Mr. Smotherman was very knowledgeable about his job. He cleaned out the sewer line and gave estimate for repair and replacement of drainage line. Very friendly and courteous.

Review 111 (2023-12-26 - Rating: 5)
Will did a great job for us. Professional and with a great wit! We appreciate the fast reply and quick response! Nice job!

Review 112 (2020-10-05 - Rating: 5)
Audric and Lance surpassed all my expectations for professionalism and service standards. They each took time to explain exactly what they were doing and why. These 2 gentlemen have made my family clients for life. Team members of this caliber do not happen often.Thanks for everything,Joe Blackley

Review 113 (2020-03-20 - Rating: 5)
My house was built in 1919 and has some wonky plumbing. Audric was knowledgable and worked very hard to make sure our issue was resolved. He was up front about price and wasnt pushy for extras. Really good at setting us up for future improvements when the time comes.

Review 114 (2023-03-23 - Rating: 5)
The time frame given for me was 10-12 and brain showed up right at 10 which was so nice and he was very professional answered all our questions Great guy with a Great work ethic!!!! I WOULD HIGHLY RECOMMEND

Review 115 (2024-10-29 - Rating: 5)
Job well done by Chad. Thank you very much!

Review 116 (2022-09-20 - Rating: 5)
I had to have my septic tank drained.. but I did not know that was the problem when the techs got here.. they were very nice and professional.. gave me 3 different options with price for me to make a decision.. they showed up same day as called and were clean and respectful.. they did a great job for a decent price.. I will use them again for plumbing needs

Review 117 (2019-09-23 - Rating: 5)
JD came out very promptly on a Sunday after our septic tank backed up and flooded our basement. JD was able to find the placement of our septic tank, identify our problem and get us going again very quickly. He was kind and the cost was extremely reasonable. Will definitely call again if we have another issue.

Review 118 (2021-10-09 - Rating: 5)
When my natural gas hot water heater stopped working, I started the process of trying to find a someone that could do the repairs. After calling several places, Roto Rooter located in Columbia, TN was able to provide the quick service I needed. Crystal, the receptionist was very kind, polite, and professional in helping me to get a technician out as soon as possible. Lance, one of the technicians for Roto Rooter, came to my house within a few hours to diagnose the problem. The hot water heater in my home was very old, and Lance said that it would take days to receive the parts needed for repair. He spoke with American Preferred Home Warranty, whom I have my contract with, and explained in great detail why a new water heater would be my best option. I was so impressed by his kindness, that I knew I would definitely use Roto Rooter for the installation of my new hot water heater. I purchased my new hot water heater that same afternoon. Gavin, another technician for Roto Rooter, installed my new water heater the next morning. He was also, very polite, professional, and took the time to answer any questions I had during the process by telephone regarding the fact that I was not able to take off work, and my oldest daughter was the one at home. I am so pleased with the professional work that was done, and the outstanding customer service.Thank you Roto Rooter, Crystal, Lance, and Gavin for a job well done.

Review 119 (2021-08-16 - Rating: 5)
Our tech came out to see what was going on. He stayed until he got us to a point we could limp along until a permanent fix can be scheduled. He was very polite and willing to explain what was going on. He made a bad situation good.

Review 120 (2021-02-24 - Rating: 5)
Excellent service, informative, professional, and courteous! We called Roto for a second opinion, the first company was wanting to rip up the floors in the business (not repair the floors), charge over $1500.00, and needed multiple visits to correct. Roto came out and fixed it in one day & very cost friendly.

Review 121 (2021-09-28 - Rating: 5)
Brian and his team gave us exceptional service and attention to detail. I would highly recommend his team to provide your service. I have met his staff and feel they are honest and professional.

Review 122 (2023-02-10 - Rating: 5)
I found a water leak in my bathroom wall & needing an estimatecalled Roto-Rooter requesting my favorite plumber Mr. Sam Smotherman. He came to my rescue and will begin his work next week.I had prompted & courteous service today.

Review 123 (2023-04-27 - Rating: 5)
Dakota came out, diagnosed the issue and resolved our clogged pipes in no time! He was professional and explained everything that was going on. Appreciate the service , Dakota !

Review 124 (2021-06-14 - Rating: 5)
I had a clogged dryer drain that was in the slab. Audric assessed the problem and went to work. My problem is now solved and I so appreciate him. He was very polite, informative and completed the job in a very timely manner. Thank you Audric for a job well done!!!!!!

Review 125 (2024-01-04 - Rating: 5)
William was amazing! He took care of my moms sewer. Hes so personable and efficient!

Review 126 (2020-01-31 - Rating: 5)
I called for an emergency service on my septic system at 6PM. By 7PM, J.D. from Roto-Rooter showed up to assess the problem. He stayed until 10PM and fixed the drain so we could at least flush the toilets. Before he left, he went over exactly everything that was needed to fix the problem, including cost and payment options. The next day at 8AM, J.D. called and said that he was on his way. J.D., Josh, and Shad fixed the septic system and the drainage problems in about 3 hours and then cleaned everything up and showed me pictures of what they did under the house! I am very happy with their service and would highly recommend them for any plumbing needs!

Review 127 (2023-03-17 - Rating: 5)
Technicians did an excellent job or replacing old toilet and repairing broken Sewer line. They were courteous and explained clearly what needed to be done before making repairs.

Review 128 (2019-11-10 - Rating: 5)
I am writing this review from the pleasure of the experience I had with this company and especially with Audric Lance, who proposed blowing out my fieldl lines using a method I didnt know existed (and it worked beautifully!). Dealing with ones septic tank issues can be a scary experience, but the knowledge these men brought to the job put me at ease. Each man knew his job and what to do; they were super clean and neat; they put everything back as if they had never been there. This is a prime example of how all companies should do business. Thank you!~Bill Bauman

Review 129 (2024-01-03 - Rating: 5)
Barnhart and Sam was very professional n courteous. I definitely will use them again.

Review 130 (2024-03-28 - Rating: 5)
Very Friendly & Knowledgeable! Fixed my problem very quickly! 30 Day warranty! Highly Recommend!

Review 131 (2023-12-30 - Rating: 5)
William Longino was the technician Great service. On time. Very professional Knows his products very satisfied

Review 132 (2019-02-21 - Rating: 5)
This afternoon we were having plumbing issues, one quick call to roto rooter and Lance & Audric were there in no time. They went over prices and different scenarios and within 3hrs they had cleaned out several roots and did several foot of new pipes and put in a clean out. If you are having trouble definitely give them a call!

Review 133 (2021-07-20 - Rating: 5)
Audric and Trent did a great job. Polite and professional- minimal mess and great clean up. Invited me to watch and explained as they went along. Very pleased.

Review 134 (2019-12-05 - Rating: 5)
JD and Audric did a great job replacing all of the drain lines under my home. I had constant backing-up of my shower and toilets, and too many flood scares. Come to find out, after trying every trick in the book, there was a major blockage and a not so good pipe set-up under the house. They were very kind and pleasant to be around, even though I was obviously upset about needing major plumbing work after 3 months of home ownership. They were the best price I could find, until they dug into the ground and unsettlingly discovered another problem, which is not their fault at all. Even then so, they did their best to match the price of another company I quoted with. Roto-Rooter is one of the most affordable plummers in the area and they do great work with great employees. Just wish the warranty lasted longer to compete with a few other companies!

Review 135 (2020-09-12 - Rating: 5)
We had our sewage clogged at our motel on north highland, Audric Domerese was the plumber sent to do the job, we had a little trouble finding the issue but he was able to take care of It with ease, for a young man he has far more experience and knowledge than some of the other plumbers I have called in Jackson, TN. I know exactly who to call next time I have a problem. He even came back the following day to check up on how it was doing. Him and his crew member, Will went out of their way to help me pull a stopped out of a shower drain. Call these guys for all your plumbing needs

Review 136 (2019-02-20 - Rating: 5)
GREAT SERVICE!! We are an apartment complex that had a major plumbing issue. We contacted them and they came right out. The guys they sent were very knowledgeable. We will definitely keep using them. Its extremely hard to find a company that will come right out when you need them.

Review 137 (2020-02-18 - Rating: 5)
Great Service by J.D. an Audric ! I had a main line clog they arrived early, assessed the problem and went to work cleaning it out, after water was flowin again they picked up their gear and it looked like we never even had a problem. Your work is truly appreciated.

Review 138 (2021-04-01 - Rating: 5)
Drake was amazing and helped me find out why my toilet suddenly started leaking water. He also informed me of future problems but did not force the repair, since it wasn’t 100% necessary at the moment. Highly recommend!

Review 139 (2024-09-12 - Rating: 5)
They were able to get to us quickly, fixed the problem and were on their way. I highly recommend

Review 140 (2023-04-14 - Rating: 5)
Technician was very professional. Explained in detail the process of what he was doing. Went above and beyond my expectations. Trey F. is an asset to Roto Rooter.

Review 141 (2022-11-16 - Rating: 5)
Very professional. Explained what was going on and gave estimate on price before doing the work. He was very efficient and completed the work in a very timely manner. I was very pleased with the service.

Review 142 (2020-07-14 - Rating: 5)
Audric did an excellent job with our clogged drain. Took care of the issue within a short time frame, and was very polite & prompt. Very reasonable service.

Review 143 (2019-12-24 - Rating: 5)
Audric is the best!! Had a crisis at almost 11pm on Christmas Eve Eve and he came right out, fixed the problem, and advised me of my next steps to avoid future disasters. He was so polite and respectful of my home. I went from crying and feeling beyond overwhelmed, to relief and smiling within an hour! Thank you thank you THANK YOU!

Review 144 (2024-03-28 - Rating: 5)
Very professional. He was early and was very respectful. He does really good work.

Review 145 (2019-12-12 - Rating: 5)
We had a water leak in our line running from the road to the house. Our house is a considerable distance from the road and the line crossed a dam to our pond. This was not an easy task. JD and Audric did a great job. Our old water line ran under our paved driveway so we chose to run a new line to save our driveway. They did a wonderful job putting in the new line and making sure the line was not leaking anywhere. If you have a job you need done, ask for JD and Audric. They are great! Thanks guys!

Review 146 (2020-07-15 - Rating: 5)
Jordan and Kameel did a wonderful job. They were prompt (arrived within an hour of my call) and knowledgeable. I would highly recommend Roto Rooter of Jackson.

Review 147 (2021-08-09 - Rating: 5)
Had a full septic tank which was shown to me by Trent who was very helpful in explaining everything to me. Also answering every question. Very efficient at addressing the issue. Thank you Trent for your kindness.I do and will recommend Roto Rooter.

Review 148 (2023-12-18 - Rating: 5)
William L. was so helpful. Professional, knowledgeable. Took care of our problem. I highly recommend.

Review 149 (2021-02-20 - Rating: 5)
First time using roto rooter. Was pretty straightforward and simple. They arrived on time and repaired my busted pipe. They were quick, neat and polite. Thanks to Audric and team.

Review 150 (2019-10-24 - Rating: 5)
Cant say enough abouthow great Audric was! He kept us informed each step of the way, explained the what and why as he solved our problem. Calling a plumber is never fun but at least I know when Audric comes out well have quality service. He will be our plumber for life. 5 stars all the way!

Review 151 (2024-01-19 - Rating: 5)
They did a great job and was really friendly and helpful and explained everything very well

Review 152 (2021-10-13 - Rating: 5)
Trent and Hunterwere very respectful and straightforward about the problem ( not trying to sell you services you dont need) very professional and courteous not only did they do a good job I also enjoyed their visit

Review 153 (2023-04-17 - Rating: 5)
Dakota was great! He got here early even though it was a emergency call and took care of business. Thanks!

Review 154 (2024-01-07 - Rating: 5)
Will was absolutely amazing. He was full of knowledge and ensured I was read for cold temperatures

Review 155 (2022-02-05 - Rating: 5)
I will definitely use them again in the future. Came in and repaired a pipe and fitting when the previous company was a no show. I cannot thank them enough!!! Very professional and courteous.

Review 156 (2021-06-04 - Rating: 5)
Audric & Kyle did an amazing job finding and repairing a busted pipe that was flooding our yard they were well mannered, respectful, and hard working. And definitely deserve a raise.

Review 157 (2024-01-11 - Rating: 4)
Customer service was great,however it was to high of a cost and I would have like an itemized invoice.

Review 158 (2024-01-24 - Rating: 5)
They were pretty straightforward about what could be my problem and what to do keep from coming back so fast

Review 159 (2023-11-20 - Rating: 5)
William was very professional and quick!! And will be giving him a call again soon!! Thanks 👍🏾

Review 160 (2019-11-02 - Rating: 5)
Audrie was great..replaced all 3 the faucets , we really appreciate his work and how well he did with such a positive attitude. Great job!

Review 161 (2023-09-11 - Rating: 5)
Sam and co-worker showed up on time, did their job and cleaned up afterwards! Sent me pictures of what was done with my receipt! Thank you!

Review 162 (2024-09-11 - Rating: 5)
Technician was efficient and handled issue quickly

Review 163 (2019-05-14 - Rating: 5)
Great service. Had a huge back-up in the showers. Audric knew exactly what was wrong and was able to get it clears quickly. They were both very polite and friendly.

Review 164 (2021-04-07 - Rating: 5)
Jordan finished the job in a timely and professional manner. Once onsite, the job was complete in about 1 1/2 hrs! Would recommend.

Review 165 (2024-01-31 - Rating: 5)
Will and Barnhart did a fantastic and fast job! Highly recommend!

Review 166 (2024-05-09 - Rating: 5)
Chad did a good job. Attitude was great

Review 167 (2024-01-29 - Rating: 5)
Great crew! Got to my problem fast and took care of us! Will use again!

Review 168 (2024-01-30 - Rating: 5)
Great experience with this company it was fast and quick as he got the job done

Review 169 (2023-12-27 - Rating: 5)
Awesome service. Repaired in timely manner. Very reliable and respectful. Thank you

Review 170 (2019-08-21 - Rating: 5)
Plumbing technician: professional, neat, clean, pleasant, explained the projects work and answered all questions. Very satisfactory experience. I will definitely recommend your company.

Review 171 (2023-12-06 - Rating: 5)
Sam did an awesome job I will recommend Toto-rooter to the world

Review 172 (2023-03-07 - Rating: 5)
Thank you roto rooter / dakota. I highly recommend them. Dakota came out and got my underground drains for the gutters cleared up.

Review 173 (2024-11-20 - Rating: 5)
Courteous, friendly, professional, and knowledgeable.

Review 174 (2022-07-08 - Rating: 5)
Roto Rooter thats the name fixed the leak in my house with in one hour.it was so professional how they carried themselves. Thanks so much for your service ❤️

Review 175 (2023-03-30 - Rating: 5)
Trey was very professional and explained everything he was doing step by step. He did a great job.

Review 176 (2020-04-22 - Rating: 5)
Big THANK YOU to Jordan and Audric for amazing service! They did precisely what they said they would in a very timely way. I will definitely use them again.

Review 177 (2024-02-02 - Rating: 5)
Thanks service was done quickly and got us back up and running/flowing in no time!

Review 178 (2022-09-22 - Rating: 5)
Great service, very hard working employees, informative and honest about pricing each step of the way and stayed until the job was finished and working! Highly recommend

Review 179 (2020-06-28 - Rating: 5)
Audric and Trey did a very good job unclogging my drain and opening up my septic drain. Very respectful to me and they didnt stop until till the problem solved.

Review 180 (2021-01-18 - Rating: 5)
The technicians were absolutely great! Professional and courteous! Job well done! Would call them again in the future.

Review 181 (2024-03-12 - Rating: 5)
Chad was very nice and informative. I am glad with the service.

Review 182 (2023-12-15 - Rating: 5)
Sam and Chad are awesome

Review 183 (2024-03-19 - Rating: 5)
Sam was very quick to respond and assess the situation. It was certainly a relief.

Review 184 (2024-03-08 - Rating: 5)
Dakota worked his tail off, but got through the roots in my main line.

Review 185 (2021-06-30 - Rating: 5)
Technician took the time to fully explain the situation to bridge my understanding gap. Best service Ive received from a supplier hands down.

Review 186 (2023-03-20 - Rating: 5)
Would recommend them for any sewer or plumbing needs. Do great service and very professional work. Thanks Sam for the great job.

Review 187 (2023-10-05 - Rating: 5)
Amazing service will definitely use them again. Extremely professional and responsive.

Review 188 (2024-03-26 - Rating: 5)
Great service very fast response will definitely be using them again

Review 189 (2023-01-31 - Rating: 5)
The Technician, Sam Smotherman, was very knowledgeable in his trade. He pursued the problem until he was able to solve it.

Review 190 (2023-04-27 - Rating: 5)
Tech was friendly knew what he was doing and he resolved my issue quickly and professionally.

Review 191 (2023-02-10 - Rating: 5)
The plumber explained how things was and what was going to be done. Everything went well and hopefully no more leaks or bursting pipes. Thank you so much...