Universal Home Experts

Located in Houston, Texas

Address: 9326 Kay Ln, Houston, TX 77064, United States

Phone: +1 713-581-6224

Rating: 4.8

Services

On-site services
Language assistance
Repair services
LGBTQ+ friendly
NFC mobile payments
Credit cards

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-12-31 - Rating: 5)
Very patient and friendly. Also detailed about damages...which where helpful in knowing what needs to be done Professionally.

Review 2 (2024-12-31 - Rating: 5)
MR.Willy did an outstanding job! Many problems braker box was causing. Explained everything that was going on first & whats needed to be fixed. Everything is now perfect.I highly recommend him, did an awsome job.He has a lot of knowledge knows what hes doing.Hes very kind, polite, & patient.He proudly represents this company.You will not be disappointed.Appreciate his service today was an honor thank you.. Jeanie

Review 3 (2024-11-23 - Rating: 5)
He came in and was time efficient and fixed my issue without even taking apart my sink. It was truly remarkable. I paid over 4k for some earrings and one was stuck in my drain. He recovered it in under 30 minutes. Service was so good my mother only wants him to come check our drains from here on out. Would definitely recommend his services!

Review 4 (2024-12-17 - Rating: 5)
Great experience both visits. Thomas and Zack were highly professional, thoroughly explained and prioritized our needs. For just $8/months you get 4 inspections a year (plumbing, ac, and electrical). Highly recommended!

Review 5 (2024-09-06 - Rating: 5)
Great customer support and service knowledge. Understood the issue immediately, and was able to provide a detailed solution. Ricky, Joseph, Erick and the installation team are great! Installing a better ducting system in my AC system has definitely made a significant difference in all the rooms of my home. Can’t thank them enough for the professionalism and service that they have provided.

Review 6 (2024-11-11 - Rating: 5)
I had Zach from universal home experts come by today to give an estimate. I just want to say he was awesome gave us all our options with pricing was very knowledgeable and not pushy. Thank you Zach for the excellent service

Review 7 (2024-10-21 - Rating: 5)
What a great experience. Some weeks ago our plumbing issue in our guest shower was analyzed and repaired in a professional manor. Technician was friendly, could get it all done in one appointment, and cleaned up after his work.Today we had a shower head fixture update, done by Zach. He was very knowledgeable, friendly, and did a great job.We are also looking into a generator installation and Zach was able to give me some all over information.

Review 8 (2025-01-04 - Rating: 5)
Zak and Beau came to my house this afternoon within 30 minutes after I called Universal. I can’t tell you how thankful I was when they showed up. My house was a mess. Everything was stopped up - the toilets, the shower and the tub. They did a wonderful job and I can’t thank them enough for clearing everything up. I would recommend Universal to anyone because they are a wonderful company and they have great people working for them. Thanks again to Zak and Beau!!

Review 9 (2024-11-13 - Rating: 5)
Universal has been awesome! I can’t recommend Zach and Thomas for plumbing needs enough. Everytime I call I get someone on the phone to help, they are really proactive about keeping your home up to date and safe, just a great company and great service overall.

Review 10 (2024-11-15 - Rating: 5)
We called UniversalHome experts to install quality outdoor LED flood lights around our house in the backyard. The work done by Marcos and Cesar was very well done. We will try to request for them in future work!

Review 11 (2024-09-03 - Rating: 5)
My family faced a distressing situation when our attic water heater broke, pouring water through the insulation and into three rooms. A plumber claiming expertise informed us that we needed to replace both tanks, as they were linked, either for $8,500 or go tankless for $9,600. Pressured to decide quickly, I hesitated when he couldnt itemize the costs. I decided to seek more estimates. The first of three additional plumbers was Patrick from Universal. Patrick listened sympathetically and, after a brief inspection, assured us we could immediately restore the water. He clarified that our tanks werent linked and that the issue was a simple busted downspout, not a leaking tank. The repair would cost about 500 bucks and not almost ten thousand.Patrick did offer tank replacement options, but they were about 30% below the other estimate. I promptly canceled the other appointments and proceeded with Patrick. As a disabled veteran with decades of faithful service, my trust in people is hard-won. Patrick won it with his integrity and expertise. He restored my faith in his profession and was a welcome reminder that there are still good people out there. For future plumbing issues, I will only turn to Universal as long as Patrick is there, though I believe he will eventually lead his own company. And when he does, that will become my new favorite plumbing company.R. FreemanSpring, TX

Review 12 (2024-10-22 - Rating: 5)
Mark was quick and obviously knew what he was doing when he turned off the power and called for his team to come and do the repairs and installation.A few hours after Mark made his assessment to excellent technicians came and did extraordinary work making the installation and repairs.

Review 13 (2024-09-10 - Rating: 5)
I really appreciate his patience and understanding about my concern. He was very thorough with his explanation regarding the situation. I felt comforted by his expertise. I applaud his confidence in his co-worker. I am confident this company will ensure the job is done right!

Review 14 (2024-12-17 - Rating: 5)
The thermostat needed to be replaced. Eric was very professional and fast. He explained all the details for the installation. Im happy to continue to be a Universal Home Expert customer.

Review 15 (2024-09-12 - Rating: 5)
Vicente & his team did a phenomenal job with our new tub install. The previous unit was old, from 1974, with corroded pipe so it was time. They did offer us several options for repair, but glad we chose this.

Review 16 (2024-10-09 - Rating: 4)
Great quality company with technicians who really care about the craftsmanship of their work and the customer. They are always prompt and courtious. My one reason I didn’t give five stars is that they are VERY expensive. Much more expensive than other companies. If they adjusted pricing they would be my one stop shop all the time. I understand as a business person that large overhead might contribute to this with a bigger company, but reduction in pricing would help immensely.

Review 17 (2024-12-19 - Rating: 5)
Marcos was so professional, polite, and helpful. He went above and beyond to resolve our electrical issue! Highly recommend using universal and requesting him as your technician!

Review 18 (2024-11-07 - Rating: 5)
Very attentive and helpful scheduling staff. Courteous and methodical technicians. Willing to discuss options to resolve the issue as the work progresses. Don’t hesitate to contract Universal for your plumbing repairs. Hats off to Vicente and Marco!

Review 19 (2025-01-06 - Rating: 5)
I’m a member for a reason and Jaime is one of the reasons. He’s a consummate professional and knowledgeable. I always use Universal Home Experts for all my HVAC/Electrical/Plumbing needs.

Review 20 (2024-10-01 - Rating: 5)
They promptly returned my call and immediately came out to help. Technician was polite, clean, and explained the problem thoroughly. I highly recommend Universal Home Experts.Second job I had them do and they were on time, trustworthy, and very knowledgeable. They know what they’re doing. Thanks Zach!

Review 21 (2025-01-02 - Rating: 5)
Marco was very friendly and professional. He inspected the plumbing and offered a good variety of plans for the work that needed done. He answered all our questions and was helpful in making our final decision.

Review 22 (2024-09-17 - Rating: 5)
Willy brought his 2 man crew to my residence to install a new electrical panel and service meter. The old panel located in my clothes closet was obsolete and the new panel was located on an outside wall to comply with the county electrical codes. They also completed several other related repairs on the various circuits . Willy’s 2 man crew’s skill level was so good either one of them could have served as the crew manager.The job was finished in one day. I had to give them 5 stars.

Review 23 (2024-08-14 - Rating: 5)
Mark O was a pleasure to meet with today. He is a professional and impressed me with his knowledge of our City electrical code requirements. He presented a thorough contract for review with all cost estimates and explanation for an emergency generator installation. Thank you for your professional expertise and courtesy while answering all my questions.

Review 24 (2024-03-29 - Rating: 5)
Universal came out and got my tankless water heater to start working after it had stopped. cleaned and flushed the unit. gave me appropriate information about cost before doing the work, answered my questions as to the reason for the cost first approach. He was very patient and waited for me to understand everything. He did a fantastic job and also got a Tosca Brand repair started for me that 2 other plumbers had decided not to take care of for me because they would need a part. This company will do well to keep this young man, Vincente, on their team. Because of his good work, I went ahead and got their monthly service agreement for priority service. Thank goodness. Houston, we have no problem with Universal Home Experts.

Review 25 (2024-08-01 - Rating: 5)
Cesar and Richard, electrical technicians from Universal Home Experts really did a great job. They both are very professional and dedicated to solve my electricity problem. I am very satisfied with their work, knowledge and experience. Excellent job done👍.

Review 26 (2024-08-28 - Rating: 5)
After 30 years, my hallway restroom needed the wax ring to be replaced and I selected and used universal home experts technician Patrick F, He was very knowledgeable. Explain exactly what he was going to do. After reviewing the problem of the leak at the base of my restroom toilet in the hallway, he arrived promptly and replaced the wax ring in a timely manner. Because of his expertise I would Recommend universal home experts to my friends and family & use them for all my repairs regarding my electrical and plumbing needs.A toilet wax ring can last as long as the toilet itself, which is usually around 30 years. However, some recommend replacing it every 10 to 20 years to ensure its performing optimally.

Review 27 (2024-11-23 - Rating: 5)
Wily Aviles, Marcus Perez Negron, Cesar did a very good job in replacing the outdoor Breaker Box , Meter Bix & the new grounding system in our house. Crew is very knowledgable & hard working specially Marcus & Cesar. I will recommend them for any electrical work.

Review 28 (2024-09-27 - Rating: 5)
Job well done Eric explained everything very well about what the problem was with the ac unit. Before he did anything. After that the work was done. Universal Home Experts is a great company. Thank you Eric

Review 29 (2024-09-09 - Rating: 5)
Patrick is very personable. We did have a productive visit. Similar, he did share a positive aspect of the company. In turn, we will probably reach-out again.

Review 30 (2024-08-13 - Rating: 5)
Vicente, Tony, Marco were very pleasant to be around. They explained my problems with plumbing situation. I felt very safe and am thoroughly happy with the service.

Review 31 (2024-08-22 - Rating: 5)
My A/C stopped blowing cold air and I called many different places. None had appointments until next week. I couldn’t wait that long so I called Universal Home Experts. They were great I told them my situation and they were at my house in less than an hour. 45 min later they had my A/C working again and I will be cool to night. I recommend anyone that has A/C problems to call Universal Home Experts they will take care of you. Thank You

Review 32 (2024-11-06 - Rating: 5)
It was just an estimate, but we already feel in good hands with Willy! Thanks!! And Richard & Marco. Very professional and extremely helpful and Friendly

Review 33 (2024-11-26 - Rating: 5)
Rep was friendly, highly experienced and most helpful to solving my problem which he quickly did so that I was able to proceed with my work.

Review 34 (2024-07-24 - Rating: 5)
Once again universal has provided great professional service.i used them again because of the service rendered in early july.very good decision. Both willie, his helper and patrick are what you hope for but seldom get with home projects

Review 35 (2024-08-29 - Rating: 5)
Ricky and his team did a great work replacing our ductwork and giving the coils a good cleaning. Very pleased with the whole process.

Review 36 (2024-11-04 - Rating: 5)
Willy was very thorough and very friendly. He showed real experience in doing his job. I recommend him highly.

Review 37 (2024-09-10 - Rating: 5)
I recently had difficulty with my HVAC in my home. I contacted Universal services. They were prompt and took care of the issue completely. Extremely happy with them and fully recommend them.

Review 38 (2024-07-03 - Rating: 5)
Arrived promptly as expected. Very humble and professional. Found the problem within 10 - 15 mins and got the AC to work again - cooling. Truly appreciate the fact that they were able to accommodate us with a very busy schedule.

Review 39 (2023-04-13 - Rating: 5)
Willie was the greatest. Explained everything. Very patient, neat and helpful. His helper Will was polite and helpful. I felt very comfortable alone with them. They changed 2 outlet covers for me. Thanks guys!

Review 40 (2024-11-04 - Rating: 5)
I was very happy with the service that universal plumbing. The two Gentlemen worked very hard and are very professional. They Did a Fantastic job

Review 41 (2024-07-03 - Rating: 5)
We have used Universal for other services and Willie was our service guy before and we requested him again to come give us a quote for something else. He’s awesome! Very thorough explains everything very well and kind and courteous and always there when he says. The entire staff at Universal are awesome!

Review 42 (2024-06-14 - Rating: 4)
UHE was recommended to me by a commercial electrical company for installing a whole-house line conditioner that i’m interested in. I called them to get a quote. I easily set up an appointment and Mark came out as scheduled. I found Mark to be very competent and helpful. I asked for and received a quote for complete install and also for an install with my parts. Based on this interaction, I do plan on selecting them for my project.

Review 43 (2024-07-16 - Rating: 4)
Had a breaker replaced - was associated with upstairs A/C and Xfinity connect power. Was a weekend callout ($99 add-on). Prompt, competent service. Bill was for total amount with no breakout for time, part, tax. Would have liked to see a breakout.

Review 44 (2024-04-01 - Rating: 5)
Universal Home Experts were awesome! Friendly, accommodating and great communication. Will be using them again as needs develop. Beau T did a great job and was efficient and friendly. Thanks for great service!! “Woody” the smart toilet is happy in his new home!!

Review 45 (2024-07-26 - Rating: 5)
Linda was friendly and did an excellent job is demonstrating your system. I was amazed as to how many ways there us to test what is in our water. Well done!

Review 46 (2024-07-17 - Rating: 5)
Willy did a great job…here ahead of time, quoted a price and was ready to go.Great service. Thanks to Universal Home electricians.

Review 47 (2024-09-12 - Rating: 5)
Mark was polite, and explained in laymans terms the work that needed to fix my electrical problem. He gave me an estimate and will consult with family for final decision.

Review 48 (2024-04-26 - Rating: 4)
Eric was very professional and knowledgeable and conscientious about our concerns. The work he did solved one issue but did not fix the underlying problem. A senior technician was necessary to inspect our A/C installation and determine the solution. That is still in process. All in all, though, Eric did a fine job.Update: Ricky was the senior tech that visited us. He was very professional and knowledgeable about how to fix our problem. The work done by Rickys crew was top notch and thorough. Very happy with the result. Our A/C is running smoothly and efficiently as it was designed to do. If I have any trouble again I will definitely call on Universal Home Experts!

Review 49 (2024-11-07 - Rating: 5)
The tech was on time, professional and did a great job finding and remedying the clogs in 2 3rd floor bathroom sinks! Thank you.

Review 50 (2024-04-24 - Rating: 5)
I was very happy with the service that Universal Home Experts provided. Willy G and Tony did a great job, replacing my two old ceiling fans with new ones. They were on time, professional, efficient, smart and clean.

Review 51 (2024-09-24 - Rating: 5)
Mark came out to access the damage by a lightning strike for the third time. He has been a real trooper through this trying time with my insurance company. Today he came out for the third and I’m hoping the final time because it looks like they finally are starting to believe what we’ve been telling them all along. Thank you to Mr. Mark for all he’s done and all he will be doing in the repair. Thank you.

Review 52 (2024-09-11 - Rating: 5)
Universal Hime Experts is the best in the business. They’ve helped us many times over the years at a couple properties that we’ve owned. I highly recommend them.

Review 53 (2024-04-29 - Rating: 5)
Great company. Everyone that we have worked with have been very professional and polite. We have had them solve some of our plumbing issues as well as install a new ACU unit. The staff in the office and the owner are also very professional and polite.They are a bit pricey, but the overall experience has been worth it compared to other plumbers and electricians that I have dealt with in he past.

Review 54 (2024-05-15 - Rating: 4)
A electrician camp out this morning & replaced my master closet light fixtures. Brand new LED that doesnt need light bulbs changed all the time. He even asked what kind of light color did I want & boy does this put out a bright light. So much better than that old fixture. Very good with asking what I wanted & taking care of the matter. Great job.

Review 55 (2024-12-20 - Rating: 5)
Marcos did a good job in checking out the electrical main panel, outlets and smoke detectors at our home.

Review 56 (2024-09-07 - Rating: 5)
Very friendly staff. Really did an amazing job with the water filtration system. My entire home water is clean again. I am eternally grateful.

Review 57 (2023-03-07 - Rating: 5)
This the 3rd time I’ve used Universal for A/C and furnace problems. They are always professional, knowledgeable, and personable. Chris on phone and Ricky as master technician, are who I deal with.

Review 58 (2024-03-14 - Rating: 5)
I called Universal to get a quote for flushing my hot water heater and I spoke with Ashley. Ashley was extremely helpful in getting me a quote right away. I called other companies, but they gave the best quote and had a five star rations with 1K+ reviews so I scheduled with them. Everything was exactly as she explained it. Vincente was the technician who came out to do the flush. He was on time and he did an excellent job. I highly recommend using Universal!

Review 59 (2024-01-22 - Rating: 5)
Beau is the best! He was so nice and smart and so knowledgeable and I have a lot of trust that when they come back to do the work it will be done professionally! He provided me with 3 quote options and I was able to select the one that made the most sense for me. I even decided Ill have them come back and do more work for me once I save a bit because the quote lasts for 6 months. Also Jeff on the phone who helped me schedule everything was wonderful! Im very happy and will use them again and again for sure!

Review 60 (2024-05-24 - Rating: 5)
Willy and his team did an excellent job upgrading my panel. They explained everything they were doing and then verified everything was working as it should. Very knowledgeable and very professional. Highly recommend this company.

Review 61 (2024-11-13 - Rating: 5)
Very nice, knowledgeable and did not charge for service he did not perform. I really appreciate that!

Review 62 (2024-06-28 - Rating: 5)
I was provided quick service. Zack was very thorough and detailed. Went over and beyond to help me today. Highly recommend this company.

Review 63 (2024-09-17 - Rating: 5)
Eric did a great job. He explained all details. The AC is working fine now.

Review 64 (2024-09-20 - Rating: 5)
Marcos did a great job installing outdoor lighting. He least the place clean and everything works great.

Review 65 (2024-12-20 - Rating: 5)
Superlative service and Marco did a neat job. I give him a 10/10 rating.

Review 66 (2024-12-12 - Rating: 5)
Eric is a very hard worker kind considerate and a joy to have in your home. I highly recommend Eric and universal home experts

Review 67 (2024-08-03 - Rating: 5)
On time, knew what he was doing, excellent work. One of the few good contractor experiences I have had in years. Will use universal for the electrical portion of the project

Review 68 (2024-11-18 - Rating: 5)
Very professional, thorough, and patient with answering any questions you might have. Ask for Willy 100% satisfied.

Review 69 (2024-05-18 - Rating: 5)
Universal is not cheap, but Willy did a great job setting up our home with the connections needed to power our home with a generator after this last storm. He made sure to teach us how to safely switch from the public grid to the generator too. Thanks!

Review 70 (2024-10-22 - Rating: 5)
Eric is extremely knowledgeable and professional. I have used Universal Home Experts on several occasions and have always been completely satisfied.

Review 71 (2024-03-05 - Rating: 5)
Your guys were great. Arrived on time and kept booties on their feet so they wouldnt track in the house. Very efficient and didnt leave a mess. I will highly recommend Universal Home Experts to my friends and neighbors.

Review 72 (2024-10-11 - Rating: 5)
Update 10/11/2024:Per usual, great experience with universal. Had a sewer smell from the bathroom. They quickly fixed the issue and were extremely cordial.Update 7/15/2022:Jerome C came to the rescue for a leaky pipe… johnny and Jeremy fixed the pipe. Great work as always!Update 6/13/2022:A two part update1st part we had Jerome C come do a QC on our water heater… needs to be replaced and he gave me all the options and scheduled me for a quick turnaround. Again courteous and knowledgeable!2nd update we had Eric S come do an AC check. All went well and per usual, Eric S was polite, timely and very helpful. Eric have me tips on keeping our system running smoothly and costs for maintenance. Again… recommend Universal and Eric S!!Update 6/6/2022For this update we have Samuel M. Who came over for an electrical inspection. Per usual very polite and timely… both my wife and I were busy and he worked with our schedules. He identified a mistake made installing a wire for our AC and he fixed it at no costUpdate 1/25/2022Here we are again and I am leaving another post I’ve review. Nathan T. For checking my furnace and Michael D. For unclogging a drain. As always courteous, on time, and professionalUpdate 4/9/2021We just had Darian W come by for a check up and he was very kind and helpful. He helped guide me through the process and answered all my questionsUpdate 8/20/2020We just had Ricky P to come by to check the new units he and his team put in. Let me just say this: Ricky is an honest likable guy that gets the job done right. He and his team replaced two units in 6 hrs! I can’t be happier with the work they did and the quality. If you don’t use universal and don’t ask for Ricky for air conditioning help... well then you’re making a mistake.Update 1/20/2020We just had Brett P drop by the house to check a breaker that kept tripping. He not only checked that issue but answered several of my questions and was able to provide all of the information I needed. I wasn’t charged as I had previously had work done by Universal and was still under warranty. As I’ve said below... If you’re thinking of utilizing Universal Home Experts then stop hesitating and call!!We have used Universal Home Experts twice and we have been extremely satisfied with the work that was done. The first time was with Justin who explained everything to my wife and I as well as talked us through all the options. Most recently, Armando was the technician. Armando was polite, loved our dogs, explained everything he was doing, gave great advice, and was an all around great guy. If you’re thinking of utilizing Universal Home Experts then stop hesitating and call!!

Review 73 (2024-06-03 - Rating: 5)
My AC had self-corrected (twice in 2 days) after a HUGE storm which knocked out power to the house for about 5 hours. AC was up & running when Eric arrived. He checked everything very thoroughly: in the attic and at the unit; thermostat and electrical breakers. No history available via the thermostat. Next time it quits I’ll remember to photograph the error code with my phone!Everything he checked looked good.

Review 74 (2024-06-12 - Rating: 5)
Patrick was exceptional and very informative. He took his time explaining the issue and the solution and giving me my options. If I need help again Ill request Patrick specifically!

Review 75 (2024-04-10 - Rating: 5)
Excellent customer service. I was informed of all the processes to replace a Water Heater. It amazing to see that in a couple of hours I got a new Water heater functioning without any problems.Thank you Universal Home Experts for your exceptional care and service.

Review 76 (2024-09-07 - Rating: 5)
Came in to evaluate the issue and then gave an estimate. He did not have the supplies ao we arranged for him to come back later. He was able to replace the shower handle and shower head even dealing with issues like mixed PVC and copper pipes. All done in a day! Thanks for the quick and efficient service 😀

Review 77 (2024-03-12 - Rating: 5)
All the way from the scheduler, to the service person telling me my technician was on his way, it was all done in a professional, pleasant way. The Techs - Bo, Patrick and Vicente - were very knowledgeable, and helped install my new toilet within about two hours. Quotes and options were communicated thoroughly. Ill recommend Universal and use them again in the future (far) hopefully.

Review 78 (2024-12-12 - Rating: 5)
Polite, professional, and informed. I am so glad I added these guys to my home care and maintenance team.

Review 79 (2024-12-30 - Rating: 5)
The heat for my bedroom A/C was not working at all. The fan would not shut of and kept blowing cold air from the attic so that it was freezing 9in my bedroom. Also, the temperature gauge didn’t work and kept registering 74 or 75 as a current temperature even when it was actually in the low to mid 60’s. Joseph spent an hour and a half resetting everything so that now it works perfectly. I’ve had trouble with the fan not shutting off for months, and Joseph finally fixed it!

Review 80 (2024-05-26 - Rating: 5)
Mark did a wonderful job. I called 4 other electricians and Mark was by far the very best. He explained clearly the issues, explained clearly the remedies, and then followed through on everything. He was the only electrician that discovered that the issue was caused by Centerpoint. The Neutral was not connected. I highly highly recommend. OH!!! And he got on the line with CenterPoint for me to explain that the wires from Centerpoint were not connected! And CenterPoint believed him and followed through.

Review 81 (2024-03-07 - Rating: 5)
Mark was here regarding the electric inspection. Learned lots of info.Plumbing inspection fellow was here before Mark. He looked at all water and drain locations. Great info and left a few proposals for my consideration.Both are very personable gents.

Review 82 (2024-08-30 - Rating: 4)
Beaux explained the process needed to correct my problem. He was courteous and was on time. I appreciated this.

Review 83 (2024-08-31 - Rating: 5)
Universal saved the day again! Water heater flushed/cleaned and they provided direction on all the calcium buildup, plus they did detailed plumbing inspection which let’s me know what I need to plan for in the future. The technicians are always helpful and provide input and direction on all my questions. Thanks Marco V. And Beau!!

Review 84 (2024-09-05 - Rating: 5)
Mark was more than helpful with what we need and how it’s to be done. I’m so glad to have this information.

Review 85 (2024-07-19 - Rating: 5)
Christian was very helpful is diagnosing my AC issue. He gave me some cost effective options and helped me resolve my AC issues.

Review 86 (2024-02-16 - Rating: 5)
Ok heres the update. After reading my very negative review, this company showed that the customer really matters to them. They called and wanted to make things right but giving me a total refund. I wasnt comfortable with that, so we came to an agreement. When they gave me the partial refund, Id change the review. They really showed some class and customer care. Ive changed my mind. Way to go guys! Thanks, youve earned my business.

Review 87 (2024-10-23 - Rating: 5)
Didn’t proceed with the project due to being out of scope but they were great and looking for ways to help

Review 88 (2024-06-27 - Rating: 5)
Ricky was on time, knowledgeable and provided an excellent detailed assessment of my complex AC issue. Represented company extremely well.

Review 89 (2024-12-04 - Rating: 5)
This was our first experience with a heating system check out. Prior plumbing service work was done well so we opted for the scheduled HVAC annual checks. The technician, Ricky, was on time and seemed to perform a thorough inspection. The company kept us updated on his arrival which I appreciated. No complaints with the service provided.

Review 90 (2024-12-02 - Rating: 5)
Universal Home Experts is the best Electric, HVAC & Plumbing service company. Marco V did plumbing work for my home today and it was 10/10 service. He is very professional, patient and very knowledgeable. I’d recommend their services!

Review 91 (2024-09-17 - Rating: 5)
Universal Home experts as always do a great job. This time around , it was Eric, was very good and professional and knowledgeable. We are grateful to have services like these.

Review 92 (2024-11-04 - Rating: 5)
Totally would recommend this company for any AC unit problems. Arrived on time and my AC was back running in minutes. Great semi annual AC maintenance service also, not expensive.

Review 93 (2024-03-29 - Rating: 5)
Great work, efficient, professional. Replaced broken leaky plastic valves with new, better valves! See pictures of new valve, and old ones that were replaced! Very much appreciate the prompt service and excellent work! Thank you!

Review 94 (2024-05-10 - Rating: 5)
Mark O. was very experienced and extremely knowledgeable, informative and helpful. I really appreciated his patience and willingness to thoroughly explain electrical issues and recommend sound solutions. I would highly recommend Mark!!

Review 95 (2024-08-14 - Rating: 5)
Richard and Cazar did an excellant job installing the replacement light fixture and the generator interface connection in the breaker panel. The left extremely clean work areas.

Review 96 (2024-11-11 - Rating: 5)
Amazing professional work..Marcos and Richard really know their stuff… thanks a million

Review 97 (2024-05-23 - Rating: 5)
I am very pleased with the service I received from Universal Home Experts. My tech, Mark O., was prompt, professional, knowledgeable, and friendly. I would definitely call this company in the future for my electrical issues.

Review 98 (2024-01-16 - Rating: 5)
My furnance went out for the bottom floor on Wednesday evening and a technician arrived the very next morning. I was very happy to see it was Ricky P as I he had serviced my AC unit in the past. He is very personable and easy to talk to. He works with you regarding purchasing and gives you different options. I trust his opinions and he doesnt use pressure tactics. I will personally ask for him whenever I need a service call. It is very comforting to know you can trust your technician.

Review 99 (2024-05-23 - Rating: 5)
Patrick is the Man. He and the crew did a great job. Everyone acted professionally and efficiently.I highly recommend this company.

Review 100 (2024-08-21 - Rating: 5)
These guys always do a great job when I need them. They work fast to find issues and solutions.

Review 101 (2024-07-13 - Rating: 5)
Mark & Jaimie were EXCEPTIONAL!!! Great service. Honest and up front! Universal is our electricians!

Review 102 (2024-12-18 - Rating: 5)
We had an electrical systems inspection. He found several issues that needed to be addressed and we are working on getting them completed. Mark was very professional and I highly recommend the Universal Home services.

Review 103 (2025-01-08 - Rating: 5)
Joseph came today to check our home hvacs - he was courteous and neat and thorough. He arrived as scheduled and made sure everything was working well

Review 104 (2024-07-31 - Rating: 5)
The 2 gentlemen were very friendly yet very professional! They explained what was wrong and what needed to be done! If I need an electrician again I will certainly ask for these two!

Review 105 (2023-12-07 - Rating: 5)
Patrick Fulton is great and very smart in his plumbing expertise. He is very sharp and professional as he tried to identify the potentially water leaking problem in one of our rooms upstairs. His solution was very quick and effective. He also gave us a very fast but super effective correction work to one of the faulty faucets that was very hard to even turn on for water. His knowledge and great skill are really so super and impressive that we plan on asking him to come back to our home for fixing and installing several key items related to plumbing work. He is very smart and super effective in doing his work.Sincerely, Dr. Fuh

Review 106 (2024-10-23 - Rating: 5)
We got same day service on a big kitchen sink leak. Awesome service and price

Review 107 (2024-10-31 - Rating: 5)
Happy with the work that was done. I called to schedule the work and it was completed the same day.

Review 108 (2023-12-05 - Rating: 5)
Ricky P from Universal Home Expert did a very good job. He explained very well what needs to be done with my heater when he came to do the heater inspection. He gave me 3 service options to choose from and explained each options. He answered all my questions to my satisfaction.

Review 109 (2024-12-18 - Rating: 5)
Universal just repiped our house. We could not have been more pleased. They arrived on time, conducted themselves in a professional manner, and did an excellent job. They stayed late so as to finish all in one day. They cleaned up absolutely everything. They even performed some extra plumbing work. We are so grateful for all the work they did.

Review 110 (2024-08-17 - Rating: 5)
Good professional work, quick to respond and arrange the SAME DAY call out, offered good advice with a smile, polite and explained everything step by step clearly. I would recommend this service to anyone seeking electrical work.

Review 111 (2024-06-07 - Rating: 5)
Ricky was very good and knowledgeable. He explained what the issue was in terms I could understand. He was quick and answered all my questions. I work with Ricky each time we have issues. He is trustworthy.

Review 112 (2024-09-10 - Rating: 5)
Ricky was very knowledgeable and professional. Did great work

Review 113 (2023-11-02 - Rating: 5)
Jerome was outstanding. He quickly identified the problem with my toilet and provided the recommended repairs and options to correct the problem. He needed to go get parts and another gentleman came back to complete the repairs. Very professional and the repairs were finished in a short time and with high quality parts and outstanding work standards. Highly recommend.

Review 114 (2023-12-28 - Rating: 5)
Home Experts was amazing! I called with a simple problem to get some direction and before I knew it, Heather had scheduled someone to come out and take a look. Vicente was on time and very fast to fix the problem. Great customer support!

Review 115 (2023-06-29 - Rating: 5)
Great customer service, great quality work, knows his stuff and I will recommend him for any fix you need. Got right to work and knocked it out. If you want it done right the first time get with Universal Home Experts and theyll take great care of you. Thanks again Willy.

Review 116 (2024-11-16 - Rating: 5)
Vincente did a great job was very prompt and very nice!

Review 117 (2024-05-20 - Rating: 5)
We used Universal today for a quote on a gas line. Zach was our technician and he was very knowledgeable and professional - will definitely use the company for all our plumbing, electrical and contracting needs.

Review 118 (2023-05-18 - Rating: 5)
This was our first time using Universal Home Experts. And honestly we could not have asked for better service! Our electrician, Willy, was very knowledgeable, professional and courteous. He and his helper Will arrived on time and worked very efficiently, having coordinated the time and their work with the team of painters working in the same area. Willy is definitely a credit to his company and we would definitely use this company again as well as recommending them to others.

Review 119 (2024-07-17 - Rating: 5)
Willy was professional and efficient. Every indication is he did a great job.

Review 120 (2023-10-17 - Rating: 5)
Darin your tech was sent to my house, he I s an asset to your company. Very highly recommend him. Very knowledgeable with his profession, wonderful personality a great person overall. Give this tech a good raise he rightfully deserves it!

Review 121 (2024-12-05 - Rating: 5)
Arrived on time. Was able to correct issue. He was very professional!!

Review 122 (2024-03-07 - Rating: 5)
I’m very pleased with Bryce at Universal Home Experts. He was very courteous, and professional. He arrived promptly and was ready to work. He worked efficiently and competently. He fixed my old doorbell wiring and made a cost conscious recommendation. I’m truly appreciative of his professionalism. Thanks again, Bryce!

Review 123 (2024-01-30 - Rating: 5)
Outstanding service is what I have come to expect from you guys and you didnt let me down this time. Not only was Chris outstanding to work with, the crew he brought in with him was also extremely professional and competent. I could not ask for any more than we have received from you and your company. Thank you all!

Review 124 (2023-04-15 - Rating: 5)
Outstanding. Called and got a quick appointment to diagnose. Mark was clear and didn’t b**l***t. He got his guys back to our place in two hours. Resolved a problem over which we had been fighting with American Home Shield and their contractors for five months by the end of the day. If I could give them six stars I would.

Review 125 (2023-08-16 - Rating: 5)
Mark was very professional and very knowlegeable about whole home surge protectors and stand alone auto switch home generators. He provided excellent customer service. I definitely recommend him and their company.

Review 126 (2024-12-18 - Rating: 5)
I am very please with the work Vincent’s did today!

Review 127 (2024-12-21 - Rating: 5)
They were both very polite, friendly and efficient. I appreciated the time they took to explain what work needed to be done.

Review 128 (2024-08-01 - Rating: 5)
Technician was very knowledgeable.Service was performed professionally and efficiently everything was explained and done exactly as promised,

Review 129 (2024-07-26 - Rating: 5)
The people that come out are always super nice, they do a great job, and very knowledgeable in what they are doing.

Review 130 (2024-02-21 - Rating: 5)
The tech arrived on time and was considerate. He determined the problem and explained why the repair work was going to be more expensive than I expected.He replaced the broken part within a efficient amount of time.

Review 131 (2024-04-08 - Rating: 5)
We get a little book of gold star companies and I read there credential and I like what was said and it was a family owned company and I like supporting them so I called them I like how they assisted me it was the best choice I picked it was a big project the time and professional work they showed was far and above expectations we are very proud of the company and the guys that did the work I will be calling on them for smaller projects thanks for a job well done

Review 132 (2024-11-06 - Rating: 5)
Willy was professional and answered all of our questions. He made several different recommendations, each of which would meet our needs.

Review 133 (2023-12-04 - Rating: 5)
Not good with names, but he was very professional and friendly. Founded out while receiving Birthday wishes today, that his birthday is today also. Hope he gets to go home early and enjoy it. Thanks Universal.

Review 134 (2023-09-26 - Rating: 5)
Beau was efficient, professional and made sure to answer all my questions so that I understand the issue. He is courteous and kind in his manner. And very knowledgeable. Any plumbing issue will be handle by Beau in the future. Thanks Beau!

Review 135 (2024-10-07 - Rating: 5)
Great service.. Willy very nice, knowledgeable & consultative. Issue resolved.

Review 136 (2024-06-07 - Rating: 5)
Electrical - Mark Oerman is great! He explains issues and provides options. Two years ago he and other team members replaced our electrical panels and added whole house surge protectors. They identified issues with the installation of the surge protector on my generator too and replaced it.Through and professional!Plumbing- BoHelped me evaluate an undetectable leak that was leaving water pooling on the concrete at my garage entrance. My water softener discharge line had been pulled out of the drain pipe that carries the water to the gutter. Bo reinserted the discharge line and then ensured that the water would drain to the gutter. Bo was very thorough.

Review 137 (2024-12-11 - Rating: 5)
I requested the quote about plumbing project. UHE responded promptly and provided quick quotes. The staffs are kind and helpful. Thumbs up.

Review 138 (2024-09-19 - Rating: 5)
Willy was great. He explained the issue and fixed itThanks so much guys

Review 139 (2023-08-30 - Rating: 5)
The technician is very helpful. Hes experienced and knowledgeable. He listened to my questions patiently and gave very useful advice. I will let him do my HVAC service without hesitation.

Review 140 (2024-10-02 - Rating: 5)
Ricky was very professional and helpful. I appreciated his help!

Review 141 (2023-06-10 - Rating: 5)
Called and they were able to come out the same day. Mark O arrived a couple hours after we called in. Very professional and explained everything in detail. Unfortunately they did not have the part we need and had to order it (not unusual in the days) and will setup another appointment to begin the repairs once it come in.Thank you Mark and Home Experts for coming here promptly and putting our minds at ease.

Review 142 (2024-05-08 - Rating: 5)
The AC tech was polite, considerate, professional, and cleaned up after himself. He arrived on time on the same day my AC needed help.

Review 143 (2024-05-01 - Rating: 5)
We had some GFCI repair needs as well as an additional outlet added. Willy, Richard and Jamie were professional and informative about the service provided.

Review 144 (2023-01-03 - Rating: 5)
I had electrical work done which involved the breaker box, running new wiring to my water heater, cleaning the breaker box, tightening all connections, adding a home surge protector, and labeling the breaker box. Willy & Eric were the technicians and were very professional and did a great job! They were very patient and meticulous with the work they did, and when explaining everything to me. They walked me through everything before and after, and made sure to clean up after the job was finished.

Review 145 (2023-10-14 - Rating: 5)
Mark did an excellent job diagnosing the issue and fixing it. Super quick and super easy. Definitely will be using again for further electrical needs.

Review 146 (2024-05-07 - Rating: 5)
Found representatives very knowledgable and professional as well as very patient in explaining their installation iideas in updating our Generac piping and gas meter issues.

Review 147 (2024-04-25 - Rating: 5)
Willie did a wonderful job! We were put in a very difficult place with another company and UHE truly made our experience with them a wonderful one.

Review 148 (2024-01-22 - Rating: 5)
Chris explained the necessary “fixes” needed to have my air conditioner work properly and was very thorough in the work necessary to do so. He was very courteous in every way. I will definitely ask for him if future problems occur.

Review 149 (2022-12-09 - Rating: 5)
We needed assembly and installation of our dining room light fixture. Alfonso with Universal Home Experts was at our house within an hour and his service was excellent. I highly recommend this company and will be using them again in the future.

Review 150 (2024-12-04 - Rating: 5)
Work to be done was explained ,executed and descibed what was done when completed. Professional performance, cleaned up after completion. Polite and friendly. Definitely would use for any future electrical work.

Review 151 (2024-01-19 - Rating: 5)
Patrick was most helpful. He discussed all options and was clearly knowledgeable and most professional. We would certainly recommend him and his expertise to others

Review 152 (2024-08-21 - Rating: 5)
Mark is very professional, polite and knowledgeable. Definitely recommend.

Review 153 (2023-11-13 - Rating: 5)
Very polite and thorough. Billy explained suggestions patiently and in a way I could understand. Very nice people.Manuel was very thorough, knowledgeable and polite. Great people.Gus did an outstanding job for us. He worked here the entire day until the job was finished, very thorough.Great job by Darian, very thorough.Eric was great, friendly and thorough.

Review 154 (2023-08-22 - Rating: 5)
Willy was knowledgeable, professional, articulate, and listened to me! Answered my questions, was thorough, and didnt try to sugarcoat situation or oversell what needed to be done. Will ask for Willy when have any electrical need in future.

Review 155 (2023-09-22 - Rating: 5)
Johnny was very pleasant and knowledgeable. He totally explained all my plumbing issues and how to resolve them. Great customer service.

Review 156 (2023-10-03 - Rating: 5)
Willy has been to our house several times and and Ive been very happy with the service he provides. He is knowledgable, efficient and always willing to help solve a problem. I always trust that Universal will get the job done right the first time!

Review 157 (2024-11-12 - Rating: 5)
Very informative giving serval options to choose from to fit my budget

Review 158 (2024-06-14 - Rating: 5)
Excellent work. For wiring or ac/heating system will aAlways call Universal. Technicians are knowledgeable and professional. They also do very tidy work, never leave a mess for me to clean up. Jacob explained everything in detail and went over anything I had a question about. I definitely recommend Universal Home Experts.UpdateI started hearing a squeaky noise (especially in the hall where the return is). I thought it was a roof turbine until a friend pounted out I dont have roof turbines and so I called Universal to come take a look as i worried it might be early sign of a problem. Jacob was here at 8 this morning (7/5/19) and when we turned unit on said immediately, oh the problem is probably the filter is dirty.Well i had changed it about a month ago but we have had some dust issues in Houston lately. Sure enough the minute he pulled out the old filter you coyld see it was dirty and one corner has collapsed a little. He said when that happens you get a whistle sound. We put in a new and problem solved. Universal even waived the callout fee.This is the sort of friendly, responsible, reliable company you want to do business with. Universal and Jacob are great.Today July 2, 2020 called on Universal for minor AC problem. Manuel showed up on time. He was very professional and extremely courteousGot right to work to review problem to ascertain what was wrong. Gave me a quote for repair and he fixed the problem in less than an hour with no inconvenience to me.Wish all household repair could be handled as expertly and timely as this wasUniversal is great and a pleasure to work with.11-21-2022Called today for heating issues. Darian was very professional and answered all my questions and explained what was wrong with the system.Gave me three alternates solutions. Such a pleasure to work with nice knowledgeable people.Update 6/14/24Called to have universal send someone to check on a faulty plug and switch and check a ceiling fixture.Willy arrived right on time and switched out the plug and the switch and after some discussion on what to do about the ceiling fixture he went out and picked up the perfect fixture for my kitchen and installed it. It looks perfect and is so bright now I really have to clean my kitchen. If it is anything to with electricity I am calling a professional and Universal Home Expets are my professionals of choice.Willy was very knowledgeable and efficient, cleaned up after his work and made sues I didn’t have any other questions. Totally satisfied

Review 159 (2024-09-19 - Rating: 5)
I was pleased with service- polite, showed options to fix problem, & made sure I understood everything.

Review 160 (2024-01-13 - Rating: 5)
Darian came back to my house to address a temperature issue with one of my air-conditioning units. He was very thorough and spent the necessary amount of time to rectify the problem. Great job.!Darian came back again for another inspection. He was prompt and professional and very friendly. I feel very confident in his skills. Excellent serviceDarian was excellent, he did a great job as always hope to see him again in December for my next schedule check

Review 161 (2024-02-09 - Rating: 5)
Vincente was excellent and knowledgeable. He was very upfront and honest in relating to me the issues. Thanks for a job well done!

Review 162 (2023-12-08 - Rating: 5)
Willy the electrician from Universal Home Experts throughly analyzed my electrical outlets and the outdoor electrical panel. He changed out the outlet that was exposed to the rain very easily and professionally. I will call Universal Home Experts and ask for Willy to help me with all my electrical needs in the near future.

Review 163 (2024-05-06 - Rating: 5)
Steve was very helpful with diagnosing the problem and providing solutions for the repair of our AC Unit. Definitely would refer others to him!

Review 164 (2023-10-11 - Rating: 5)
Willy was professional and courteous during my recent service. He explained everything in detail and gave me options. I highly recommend him.

Review 165 (2024-09-14 - Rating: 5)
Willy did a great job, and I am very happy with the results. He was professional, accommodating, efficient and very knowledgeable. His assistant, Sam, also did a great job. I would highly recommend both of them for electrical work.

Review 166 (2024-12-02 - Rating: 4)
Professional, personable. Completed projects contracted for. However poor planning with first stage of water purification system installation did not allow for filter water shutoff valve installation.

Review 167 (2023-10-17 - Rating: 5)
Willy did a great job again! I appreciate the responsiveness. They did quite a bit of work here recently and got my wiring up to code. Thank you!

Review 168 (2024-06-21 - Rating: 5)
He came out looked at ac went in hot attic took pictures to show the problem. He told me what I needed to do before we could proceed.

Review 169 (2017-06-09 - Rating: 5)
The Universal Home Experts Company has just replaced my A/C unit and also performed extensive electrical work on my homes circuitry. They did a fantastic job! As I look at the A/C installation and visible circuitry replacement, I feel very confident that they have done excellent work. They were punctual, respectful, and stayed on-task the whole time they were working, at my home.Michael was very easy to talk to and patiently answered my many questions. He knows his stuff, for sure! His team of electricians, Jesse and Rick, were awesome, as well. They are obviously well-qualified electricians. The A/C team of Oscar, Ricky, and their helper also did a fine job of installing my new A/C unit. Everyone, from Universal, was super professional and knowledgeable and seemed to be very intent on doing their work well. I highly recommend this company. How nice to know that there are still companies, in Houston, that truly care about their work quality and train their workers to work together as a real team of professionals. Thanks, Universal!

Review 170 (2024-01-18 - Rating: 5)
Steve and his assistant were great in repairing my leak from the freeze. They were helpful to teach me about how to turn off water to house (without going to street) and also how to turn off irrigation system.Also very helpful in how to assist in insurance coverage. Truly great team

Review 171 (2024-06-07 - Rating: 5)
Great job working on our leaks. Spent time and found the problems. I would contact again if I needed plumbing services!

Review 172 (2024-12-09 - Rating: 5)
I am a relatively new client to Universal. Work was done by professionals in a timely manner and I am pleased with the courtesy extended.

Review 173 (2024-12-02 - Rating: 5)
Steve did an excellent job. He was very professional and timely. Service was top of the line.

Review 174 (2023-05-29 - Rating: 5)
I always have a great experience with this company. I’ve used them at least three times (twice for when I was purchasing a new home) and I always like how professional and straight to the point they are about what the issue is and how to resolve it. Prices are of course a little high, but I guess that’s the case with inflation everywhere, but the service they offer and the lasting solutions have been worth it for me.

Review 175 (2024-01-30 - Rating: 5)
Richard, Jaime and Mark put in a new Breaker box for our home. Professional and people of their word. I highly recommend them for your electronic needs.

Review 176 (2024-12-10 - Rating: 5)
Mr Vincente & Mr Tony w/ Universal Home Experts were prompt, professional, knowledgeable & courteous ! They got the job done !

Review 177 (2024-05-06 - Rating: 5)
Steve is polite, professional, and gives it to you straight. He was thorough throughout the process and made sure everything was laid out and understood to get the job done before leaving. We were very satisfied with the outcome.

Review 178 (2024-09-01 - Rating: 5)
From call until a resolved issue in less than two hours! Great service!

Review 179 (2023-04-25 - Rating: 5)
Chris V. from Universal Home Experts performed a check on my A/C unit. He was extremely thorough and very professional. I have used Universal Home Experts in the past and have never been disappointed. I was so impressed with Chris that I will always request him for service in the future.

Review 180 (2024-09-08 - Rating: 5)
The two men that installed my sconces were awesome!!

Review 181 (2023-06-20 - Rating: 5)
Darian was very professional in his approach. He showed up on time and ran all the diagnostics necessary to get to the root of the problem. At every step he explained me what he was working on and shared his observations / findings with me.I will highly recommend Universal Home Experts / Darian for any issues around air conditioning.

Review 182 (2023-03-17 - Rating: 5)
2023: scheduling an appointment was very easy and stress free. Willy G. The technician was puntual and I received numerous updates before his arrival. The fix was simple since I did not reset my breaker correctly so he showed to and explained everything. He was very pleasant and professional.They send remainders and provided the name and picture of the technician. Anthony, the technician, arrived promptly and conducted himself in the most professional way. He explained everything, and was very knowledgeable. Anthony made me feel like I could trust him as he did his job and sales duties without trying to sell me services I did not need.The agreed price for the inspection was as quoted . He also provide me with the requested quotes for future workin a very detailed form .I was VERY satisfied with his visit and plan to use them in the future as well as recommending them to my friends .Again kudos to Anthony for the excellent service.PS: my neighbor recommended them .

Review 183 (2024-03-11 - Rating: 5)
Eric is a class act in professionalism. From start to finish he is efficient and thorough; from the execution of the job, the clean up and explanation of the work once complete.

Review 184 (2024-06-21 - Rating: 5)
Will Pheffer was the technician who came to my house. Why is not in the list you give for the technicians !! He checked everything conscientiously!He did an excellent job.

Review 185 (2024-08-30 - Rating: 5)
DARIAN was very courteous and professional. He did a great job explaining the problems and the work needed to correct them. I look forward to having DARIAN return. I highly recommend Universal Home Experts.

Review 186 (2024-07-05 - Rating: 5)
Eric did an awesome job, very knowledgeable and is definitely an asset to your company.

Review 187 (2019-07-09 - Rating: 5)
As a Service Partner with Universal Home Experts, I called and set up an appointment to have an electrical High-performance System Check. Dustin E. and Jonah were very professional and courteous. They explained the process and even stopped to answer any questions I had. I never felt they were in a hurry to get the job done. It was outstanding service by both gentlemen.

Review 188 (2023-07-20 - Rating: 5)
So far UHE came for a free initial assessment. The technician spoke English fluently, was very knowledgable and professional.He was able to provide me with quotes on the spot for my needs (albeight, on the high side).Their hvac service plan looks very reasonable. Will check and compare with other plans.

Review 189 (2018-05-16 - Rating: 5)
Justin dealt with the problem quickly and efficiently, and took the time to clearly explain all of the options as well as even teach me some electrical basics. His work was professional and thorough. I would definitely recommend his services, and use this company again should any other issues arise in my home.