Master Plumbers Heating & Cooling

Located in Greensboro, North Carolina

Address: 4210 Beechwood Dr, Greensboro, NC 27410, United States

Phone: +1 336-676-5544

Rating: 4.5

Services

Online estimates
On-site services
Repair services
Appointment required
Credit cards
Credit cards

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-12-14 - Rating: 4)
I was told that they would have the parts when they arrived they would have all the parts for repair. I bought a $1k faucet. Second time for repair. The repair person were very professional and polite. They dropped a part down the sink which they could not recover. So now I’m waiting on parts for the repair which is a lifetime warranty. They scheduled for a repair time and then called to reschedule a new time because they ran into a problem on a previous job. I understand that and happy agreeing to a new time. I explained the problem when I called told them the problem and was told they would have all the parts to make the repair.I have a contract with master plumbers they have always responded quickly and their technician are wonderful. I was just disappointed that they could not make the repair today. I know this is a holiday time and getting parts will be slow. But that’s life. Master plumbers will still be my go to plumber. Just disappointed today

Review 2 (2024-12-23 - Rating: 5)
Had furnace issues that wound up necessitating a replacement. Terry was extremely professional, helpful and efficient in setting up an installation around the holidays, and now we have nice toasty heat again! Would recommend to anyone in the area!

Review 3 (2024-10-10 - Rating: 5)
My Grandmother’s HVAC was leaking water from over the weekend. They found a way to come out same day due to the urgency of the matter. And they was able to fix and resolve the issue same day. The technician was excellent. Very knowledgeable, concerned, determined, dedicated, and hard working. As a home owner I had plenty of service done on appliances, (and I have used several different companies) I highly recommend this company.

Review 4 (2024-10-24 - Rating: 5)
Bailey was excellent! She explained everything we needed and completed the work quickly. We highly recommend her for any of your HVAC or plumbing projects.

Review 5 (2024-12-21 - Rating: 5)
Bailey is a wonderful technician with lots of knowledge that she shares so that I can understand what shes saying! I appreciated her thoroughness, interaction, and professionalism. Im so happy I chose to phone Master Plumbers when I had an HVAC problem and I will continue to use them for any air or plumbing issues. Thanks again, Bailey!

Review 6 (2024-10-12 - Rating: 5)
Bailey was very professional handled my repairs with dedication. Was very thorough with her diagnosis and waited to make sure my heating service was up and running. I appreciated that.

Review 7 (2024-06-22 - Rating: 5)
Called about an emergency situation and they were there within the hour on a weekend. Fixed the issue in a reasonable amount of time! Justin was my technician and he was extremely knowledgeable and very professional! I will definitely be using the again!

Review 8 (2024-12-02 - Rating: 5)
Terry came to fix our electrical issue we were having with our kitchen light. He did a fantastic job, figuring out the issue and was so pleasant to work with. Loved his accent from Ireland! He explained everything thoroughly! Second time using Master Plumbers and I will use them every time!

Review 9 (2024-07-19 - Rating: 5)
Great experience. Bailey was very professional and did a good job of explaining the work to be done. Same day service and showed up 3 hours EARLY to scheduled appointment!!! They are now my new HVAC service.

Review 10 (2024-09-09 - Rating: 5)
Scheduling of the appointment was very efficient; and the technicians, with my approval and encouragement, were even able to arrive earlier than scheduled which was very satisfying to me. Once they arrived, the technicians were extremely informative and responded to my inquiries and their responses were very easy for me to understand. They also alerted me to issues that I really needed to be attentive to. I would welcome them back anytime..

Review 11 (2024-09-28 - Rating: 5)
Jason was as my service tech. He was personable, clear on what he was doing and told me everything up front. I really appreciated having someone who was so professional.

Review 12 (2025-01-11 - Rating: 5)
Heat pump heating system Winter check up. Technician was veryknowledgeable of our system. He checked everything.

Review 13 (2024-12-10 - Rating: 5)
The tech was very pleasant to speak with he was very knowledgeable with relations with his. Will have him to my house to do any further work at residence.

Review 14 (2024-07-25 - Rating: 4)
Bailey came out to give me a free estimate on duct cleaning. She was very professional and friendly. She was also very knowledgeable and explain things very clearly. I really appreciate the service

Review 15 (2022-11-01 - Rating: 5)
Joel & Brandon came out today to do our Winter Service on our heating system, Just Great Technicians. All the courtesies of putting shoe covers on to asking about the system. They were able to correct a minor issue that could have turned into a major problem. They did not rush through the service call just First Class Service from start to finish. The office staff called and sent emails reminders prior to the service call and informed us when the Technicians were 15 Minutes from our home.The Master Plumbers Heated & Cooling Staff were awesome. We trust them with our needs .

Review 16 (2024-10-29 - Rating: 5)
Bailey did our yearly HVAC service this morning. This young lady is awesome- very thorough- personable and explains everything so that you understand!

Review 17 (2024-06-23 - Rating: 5)
Bailey services our HVAC system. She is amazing. Very knowledgeable. She took time to explain services they offer to help keep our system running smooth. Worth the money for peace of mind. Thank you so much.

Review 18 (2024-10-25 - Rating: 4)
Satisfied with service from technician but the only thing was no patchup repairs for the Sheetrock holes that were made all over the house! Which might have been necessary for doing the job....

Review 19 (2024-04-11 - Rating: 5)
Me and my wife were in desperate need of a new HVAC system. Bailey came out to talk to us about our options. Once we settled on one she worked around our schedules and got our install scheduled. The professionalism and communication from everyone involved was more than 5 stars. Terry and Bailey came out and installed our new unit. Lee came in to give a quality check and to help wrap things up. I would recommend this company to anyone and everyone. Great job guys!

Review 20 (2024-10-09 - Rating: 5)
HVAC maintenance exam. House is over 20 years old. Ductwork needed cleaning and there was organic material in ducts as well as main system. Bailey and her coworker cleaned all as well as installing a system that enhances filtration and reduces airborne pollutants.

Review 21 (2024-11-06 - Rating: 5)
Bailey came out today, did the check-up, made recommendations and took care of the work we agreed to. Shes really good at what she does. Great experience.

Review 22 (2024-07-16 - Rating: 5)
Bailey was awesome! Professional, knowledgeable and quick! My AC wasn’t working and she had everything fixed in under an hour. Thank goodness for Bailey! 😊

Review 23 (2024-09-28 - Rating: 5)
The Master Plumbers Heating and Cooling technician, Bailey, was on time, very professional, explained our options and the recommended work very well, and answered all of our questions. Greatly appreciated!

Review 24 (2024-10-09 - Rating: 4)
Lee came after hours to fix the water pressure problem. Although he wasnt able to complete the job, he said he would be back with a new filter and flush the lines again.

Review 25 (2024-04-04 - Rating: 5)
Truly a professional company. Lee and his team showed up on time, quickly diagnosed the issue and gave us options after a quick inspection of other required maintenance. Will recommend Master Plumbers to all family and friends in the area. Thank you for your prompt response and great customer service.

Review 26 (2024-08-30 - Rating: 5)
Terry represents the company very well! He listens carefully to the client in order to provide good work.

Review 27 (2024-09-09 - Rating: 5)
Bailey visited our home today for our yearly air conditioning inspection. She arrived exactly on time and immediately went to work starting in our attic and then outside to our condensing unit. Bailey thoroughly inspected everything, then proceeded to tell us the state of the condition of our AC system and gave us recommendations on maintenance issues that needed to be addressed and provided all of the costs. We chose for Bailey to clean our condensing unit which she told us would really be beneficial to the AC compressor. Bailey completed the job in a timely manner and was on her way. We look forward to seeing Bailey again when it comes time for our heating inspection.

Review 28 (2024-05-21 - Rating: 5)
I highly recommend Master Plumbers Heating &Cooling. The technician name was Terry. he walked us through with what was wrong and what needed to be fixed. The lady I spoke with at the office was very nice and set up the appointment when I wanted it. Again I highly recommend them. 5 Star

Review 29 (2024-07-12 - Rating: 5)
Bailey arrived at the communicated time. She identified the issue and quickly got the AC up and running. Very professional.

Review 30 (2024-11-25 - Rating: 5)
11/25/24 - Bailey and Lucas did a great job on our semi-annual HVAC servicing. Great job, as always. 4 cat paws up! 🐾🐾7/1/24 - Bailey and Lucas came out and did a deep clean on our AC unit. They were very quick and efficient. Great work!10/9/2023 - Terry, Brian and Cody worked all day and replaced our HVAC system. They did a great job and made sure that everything is working perfectly.Not gonna be cold tonight!9/25/2023 - Brandon and Scott were very professional and efficient with my annual plumbing inspection. Great work as always.12/7/2022 - Brandon L. and Zac took care of all the issues that they identified on the inspection. I am very satisfied with the work they did. They were both very professional and took care not to track mud into the house even though the weather was terrible. I really appreciated that.11/30/2022 - Brandon and Zac were very thorough in the inspection process. They identified several issues that need to be addressed. Very professional and courteous.

Review 31 (2024-01-31 - Rating: 5)
Master plumbers were at my home within hours(21/2) after I called. Bailey diagnosed the problem and went over all my options clearly and patiently. New furnace was installed the next day without issues and again everything was explained carefully by Terry. If I had to spring for a new furnace they made the experience as good as it could possibly be.

Review 32 (2023-09-01 - Rating: 5)
Ray arrived promptly for my appointment to give me estimates for new toilets in my 1985 home. I decided to replace a bathroom sink and fixture as well. Even though it was 3pm Ray was able to arrange for a co worker to bring the items to my house. Ray has worked non-stop to replace to toilets and sink with high quality items that I would not find in the big box stores. I am very happy with my service with Master Plumbers. I am thrilled to say good bye to my 1985 toilets. I could not be happier with the quality of the work. Thank you Ray!

Review 33 (2024-09-25 - Rating: 5)
They are very dependable!We love Terry been using him for years! The guys with him were good as well Marshall and Jorge.This time we had Bailey. She is AWESOME!She explained everything great and shes very courteous. We recommend her and will request for her to come in the future.

Review 34 (2024-09-11 - Rating: 5)
Really professional and quality work. Would definitely recommend and use Master Plumbers again in the future.

Review 35 (2024-09-06 - Rating: 5)
Lee and Parker did a great job on replacing my copper lines with pex and changing out my bladder tank. Will have them back for any of my other needs

Review 36 (2023-12-13 - Rating: 5)
Terry came out today with Anthony, a gentleman he was training. Terry and Anthony greeted me professionally, wore their booties, did the necessary work, and came back in to report their findings. They offered me three options for additional service and then tailored a fourth option for me.Terry is fantastic and is the reason I continue with Master Plumbers. He is awesome and I genuinely believe if Terry says something is bad, it is.

Review 37 (2024-05-06 - Rating: 5)
Jake was terrific. Very professional, kind and courteous. Worked very hard to remedy our old home’s plumbing issues. Would highly recommend!

Review 38 (2024-05-30 - Rating: 5)
Bailey was extremely knowledgeable and professional in her service. I would recommend anyone to work with her for their HVAC needs! Thank you Bailey!

Review 39 (2024-12-12 - Rating: 5)
Absolutely amazing and would definitely recommend to anyone and everyone!

Review 40 (2022-10-07 - Rating: 5)
The company called ahead to tell me the tech would arrive within 30min and he was there in about 10 min or less. Brandon was very professional and experienced. Gave me an estimate in a timely manner and explained every detail of each optional repair. He wasn’t pushy and showed no haste to my decision. He even asked if I had time constraints with the repair, which was nice. The repair itself was top notch and he provided pictures of before and after.I live in Kernersville now, and even though they helped me out in Greensboro, I wouldn’t mind using them again.

Review 41 (2023-06-16 - Rating: 5)
Great work, very professional, maybe a little on the high side in price. But you pay for what you get. They gave me several options and I chose the highest quality. Rey has been here before and can’t express how great. Job he done. I will always use this company.

Review 42 (2024-10-01 - Rating: 5)
Professional and knowledgeable. He listened to me and gave an honest estimate

Review 43 (2023-08-03 - Rating: 5)
Brandon and Chase did an amazing just with providing options and explaining why I needed there services. Rey and Scott came in the same day and installed my updated toliets and system. They provided quality work and left my bathrooms looking wonderful. Thank you guys!

Review 44 (2022-09-14 - Rating: 5)
Brandon & Greg came to my home to look at our plumbing unit for a consultation. They were extremely friendly, professional, and knowledgeable about all things plumbing. They took their time answering our questions, assessing all of our units, and even made sure we knew safety protocols for our unit. They diagnosed the problem very quickly, and we’re able to present us with multiple options for repair. This was the best experience I’ve had in regards to plumbing services, and top 5 customer service experiences ever! Thank you Brandon & Greg for all you do ! You’re the best !

Review 45 (2024-11-04 - Rating: 5)
Professional. Explained thoroughly. Offered reasonable solutions. Friendly service

Review 46 (2024-12-10 - Rating: 5)
Jason was professional and did a great job!

Review 47 (2024-04-08 - Rating: 5)
Showed up on time, explained all my options and pricing. Performed the job to my satisfaction. Did a follow up call the next day to make sure everything was ok.

Review 48 (2024-09-23 - Rating: 5)
Bailey was excellent, and her team was very good and timely

Review 49 (2024-07-01 - Rating: 5)
Baily told me what needed to be done and I told her to do it and she did. She explained everything she did. She has my highest regards.

Review 50 (2022-04-05 - Rating: 5)
Brandon, Greg and Rey came out to our home and did a very professional job. They also educated my wife and I on exactly what they were doing and why. They were all friendly, respectful of our home and got us the most affordable price for the excellent work they did. We will definitely recommend them to our friends and invite them back if we have any other work that needs to be done. We are extremely grateful! Thank you guys!!!

Review 51 (2023-11-03 - Rating: 5)
Terry and his partner technician were professional and courteous. He took the time to explain all the findings with my heating and air conditioning units and explained my options for repair and replacement in a way that I could easily understand. Will use their services again.

Review 52 (2024-02-05 - Rating: 4)
Chase did a good job. He is courageous and knowledgeable young man..The only negative thing I can say is that the cost was higher than I expected!

Review 53 (2023-11-06 - Rating: 5)
Today was my first service check up. I had a plumbing service that was performed by Scot & Chase they were friendly respectful very informative offering several options they were on time & very professional I do believe that Master Plumbers heating & cooling offers great quality also good value, they were two EXCELLENT technicians great jobguys be blessed

Review 54 (2022-09-27 - Rating: 5)
Brandon & Greg came out to our house and were great to deal with. They had been here before we owned the house and gave us a lot of valuable information regarding our new house and fixed what we need have fixed! Definitely will recommend to anyone who needs a plumber!

Review 55 (2023-10-19 - Rating: 5)
Brandon was very professional and knowledgeable. I had complete blockage with plumbing that was only 4 years old. He also took the time to diagnose and explain why this has happened. He has promised notes and pictures from his work that I plan to take to my previous contractor because their work is part of my problem. I will certainly call them again if needed.

Review 56 (2023-08-04 - Rating: 5)
We had two leaky faucets, and Brandon convinced us to replace them rather than repair them. Also convinced us to enroll in a maintenance program. The replacements are much higher quality than we had, and now we have the assurance that someone will respond to our future needs quickly. Brandon was so professional and friendly with us. Excellent technician and excellent company.

Review 57 (2024-05-08 - Rating: 5)
Good checkup. Bailey was very efficient and explained everything so I could understand. She was knowledgeable and kind. I highly recommend her and Master Heating and Cooling !

Review 58 (2022-08-12 - Rating: 4)
My family had a well pump that had gone bad, and we had no water to our home. Master Plumber Heating & Cooling prioritized our call and dispatched two expert technicians to do a diagnosis and evaluation. The technicians, Brandon L and Zach, were professional and knowledgeable. They were also excellent communicators. I am truly grateful for their hard work and for getting the well water restored the same day. I only have good things to say about the service provided, but am now learning that the installation cost was very excessive.

Review 59 (2024-11-21 - Rating: 5)
Great company! Very thorough and professional.

Review 60 (2024-05-15 - Rating: 5)
I highly recommend Jake for your plumbing needs. He was very professional, explained issue and resolution very well. Work was clean and thorough.

Review 61 (2021-07-16 - Rating: 5)
My experience from start to finish was fantastic. I requested service online at like 4am and received a call back at 7:30am. There was availability same day but we scheduled for the next day. I received a confirmation email and text and a call the morning before the technician arrived. I was sent the technicians info including a picture of him. Brandon was my technician. He was amazing! He did an inspection, found the things I needed fixed, and gave me several different options on what services I wanted. He did not make me feel pressured into paying for unnecessary services. He explained everything to me thoroughly and got to work. My appt was at 8am and he was done with everything by 2:30ish. This included installation of a new hot water tank, installation of 2 new toilets, and fixing a leak. Brandon did have help from a few other guys and they all were great! The whole crew worked together to get the job done and we’re very efficient! I will definitely use them for future jobs!

Review 62 (2024-12-17 - Rating: 5)
Terry did a great job getting us going. He worked until he completed the job. I recommend Terry at Master Plumbers Heating & Cooling.

Review 63 (2024-08-23 - Rating: 5)
As always, Terry was courteous, efficient, and knowledgeable. Thanks, Terry, for the excellent service!

Review 64 (2023-02-02 - Rating: 5)
Brandon was on time, professional, kind and thoughtful. We felt his expert advice was appropriate. His communication was clear, helped us to understand the problem, and the process to resolve it. Also with our permission did an assessment of other areas. We greatly appreciated the service from Brandon. We will use Master Plumbers again in the future.

Review 65 (2024-02-09 - Rating: 5)
I had a 3:30 am burst pipe. Technicians were responsive and arrived within around an hour and a half. They were caring and knowledgeable. I’d choose Masters again and again.

Review 66 (2024-01-19 - Rating: 5)
Had my bi-annual HVAC service and Bailey was fantastic! Very nice and extremely knowledgeable. I really appreciate the thorough job she did!

Review 67 (2021-12-15 - Rating: 5)
I called Master Plumbers yesterday morning after my water tank stopped heating.Brandon arrived on time for the appointment later that day.Throughout the appointment he was very professional and personable.He discussed the potential charges I was going to incur.He explained their billing is based on the overall project rather than by the hour. So if it costs x to diagnose something and the diagnostic finds the issue immediately, you still pay the full price. That may not be for every one but I agreed to that. Brandon then found the problem and presented 3 options to resolve it with quotes that represented the total cost (inclusive of the call out fee, diagnostic fee and replacement). He also fixed a separate problem I had with the operation of the master shower. He worked past the end of a regular work day and got everything fixed that day. Overall I was impressed and would work with Master Plumbers.

Review 68 (2018-11-28 - Rating: 5)
Lee and the guys were great, very professional. Addressed my problem quickly and explained all of my options, then made the necessary repairs. Definitely impressed with all three of them and have already scheduled them to come back to help me with my next repair job! Even their company vehicles were spotless!

Review 69 (2020-07-08 - Rating: 5)
Joseph and Patrick came to our home immediately after we called which made us happy. Their knowledge and capability to repair our air-conditioning was stellar. Not only did they work well together, but they provided us with ongoing information to help us understand how they were going to get things to work again. As our problem continued to escalate, they made several other visits to be sure that we would be comfortable and happy with the end result. We are extremely pleased and we know who we can rely on and call if we ever have any other problems in the future. We will be happy to refer Master Plumbers to our family, neighbors and friends! Thanks guys!! 👍🏽🤓

Review 70 (2020-07-01 - Rating: 5)
Great team! Very knowledgeable. Brandon, Almond and Jacob were very friendly and easy to work with. They provided helpful tips and we will be using their services again. Parts and labor were a bit pricey, I thought, but Brandon verbally itemized everything for us. Thanks for your help!

Review 71 (2024-06-19 - Rating: 5)
Bailey and Lucus were very professional and they did a great job!

Review 72 (2023-06-08 - Rating: 5)
They came out to check my AC unit and make sure it was running in tip top shape. they explained everything to me and even showed me pictures of my actual unit to help me understand. Terry and Spencer were very patient. I would use this company again.

Review 73 (2023-11-02 - Rating: 5)
The plumber showed up early the same day I called and went right to work. Very pleasant and professional.The company has done other work for us in heat and air and I find them consistently good.

Review 74 (2021-08-05 - Rating: 5)
My experience with Master’s Plumbers Heating & Cooling was exceptional. My family was going through a tough time but needed help with a plumbing issue in our home. A team of plumbers; Brandon, Greg, Ray, and Paul, led by their supervisor Lee went above and beyond to make sure my family and I were taken care of. The team’s work ethic and plumbing knowledge was outstanding and the work they accomplished was amazing.The best thing about working with this team at Master’s was their compassion. They really looked out for my family and I as we are going through a tough time. They worked with us to make sure we were taken care of as people not just customers. I will be forever grateful to their team and look forward to working with them in the future. Thanks again to Lee, Brandon, Greg, Ray and Paul.If you want the best customer experience and quality of work for your plumbing or heating/air project Master’s is the best in the business.

Review 75 (2023-08-31 - Rating: 5)
Sales person Jason came out and thoroughly went through my house and did a fantastic job at inspecting every single thing, and went above and beyond. He explained everything very well so I could understand it and I have an infant son, and he was very patient.

Review 76 (2020-08-28 - Rating: 5)
Today I received from Brandon and Ray. They were very professional and very patient with me. Asking so much question about service and warranty. Once I agree with service prices they work without wasting time, clean, organized. At the beginning I taught how expensive these services are, but they work fast, very organized and left working area clean I honestly think it worth it. Including all those little things and warranties. I recommend it.

Review 77 (2022-07-26 - Rating: 4)
I have used this service a few times including replacing toilets and to fix a leaking toilet. The technicians Brandon L. And Zach were on time, professional, took great care of our space, and they diagnosed and completed the repair within a few hours of arriving. We have very light cream carpet in the bedroom and I was concerned about the carpet getting damaged or dirty, but they took care not to have water waste on the carpet and they vacuumed the area. As they do not replace the sheet rock, they recommended someone to us who responded immediately to our request for repair. The only reason I didnt give 5 stars is that I feel the cost for repairs are on the higher side. Although there is a monthly membership fee that reduces the cost of the visit. You pay a monthly fee, a fee for someone to come out, a separate fee for diagnosis of the problem and then the cost for the actual repair. As far as the actual work being performed - 5 Stars. The technicians are great. One could say you get what you pay for.

Review 78 (2023-03-17 - Rating: 5)
Great customer service.They worked on tracking down a freon leak in my HVac system and then repaired it, cleaned the compressor unit which was full of the Freon oil and then replaced all the Freon and repressurized the system. Thoroughly went over the repairs that were done and the contract for payments. Several payment options were offered.

Review 79 (2022-09-01 - Rating: 5)
This was my first time using Masters, and it was a thoroughly good experience. My technicians Terry and Adam were not only competent, but courteous and profession able as well. I was so impressed by them that I have signed up for the company’s yearly maintenance plan.

Review 80 (2022-06-17 - Rating: 5)
Terry was patient with my questions and thorough in his explanations. He offered options and ultimately got things up and running in a very short amount of time. I am grateful for his timely response time and professionalism. I highly recommend him/Master Plumbers Heating & Cooling.

Review 81 (2022-04-16 - Rating: 5)
Ray from Masters Plumbing did a Plumbing Inspection and found a number of issues that I decided to fixed by Master Plumbers. Ray would do them the same day. In addition Brandon from Master Plumbers came to work on the repairs. Ray and Brandon worked quickly making the repairs and explaining the actions they were taking. Ray had to leave almost half through the repair to go to another call. Brandon finished up. He took his time to make sure all the repairs were done correctly and everything was working correctly. He answered the questions we had

Review 82 (2021-12-02 - Rating: 5)
Found out our water heater burst during the night or morning. Rey was was sent out and arrived super fast and explained everything that needed to get done. Rey and the other technician were prompt and got the replacement and install done fast and efficiently. Rey answered any questions we had and was very nice. A great experience to a stressful morning.

Review 83 (2021-05-12 - Rating: 5)
Rey and Almond are absolute gems! I’ve used several different plumbing companies. One hit on me inappropriately, one was extremely rude and overpriced, and one never showed up. Master plumbers are just all around great people that you can trust. They are quick, honest, and upfront. I signed up for their membership after the second problem they helped me with. It saved me so much money when I needed my entire main line replaced. The ladies on the phone are kind and friendly. The plumbers are fantastic. The financial guy is awesome too. All together a great company

Review 84 (2024-11-04 - Rating: 5)
Would highly recommend this company!! Very responsible and provided excellent service. Terry was awesome!

Review 85 (2020-04-18 - Rating: 5)
Although i have not had any repairs done yet (appointment set) , I can comment on Almond, the gentleman who came for the initial service call today. He arrived early and was very professional. He was very knowledgeable of the job to be done and answered all of my questions to the point that i am comfortable with the upcoming process. He is an asset to the business. From the setting the appointment with Velvet, to the service call, this has been a pleasant experience.

Review 86 (2024-06-13 - Rating: 5)
Was on time, and diagnosed the issue and fixed it quick and efficient. Would recommend or definitely use them again.

Review 87 (2019-08-07 - Rating: 5)
Brandon and the apprentice who was with him did a great job! Not only did they arrive within 45 minutes of my initial call, they did a detailed diagnosis of my plumbing problem. Brandon explained what the problem was and how he would repair it. They both did a thorough job, and were polite and personable. Great job!

Review 88 (2021-03-20 - Rating: 5)
Very professional service on my well pump replacement. Complete replacement necessary but was kept informed every step of the way. Excellent customer service by Lee, Greg, Ray and Brandon. Such a great team. I will definitely call them again. Thanks guys.

Review 89 (2021-09-29 - Rating: 5)
Brandon and Isaiah were perfect gentleman and began by putting on their shoe covers. David and I appreciated their professional knowledge and skills to get the job done. They worked diligently and were very customer service minded. They were very courteous toward us. We are very pleased with the job.

Review 90 (2019-06-06 - Rating: 5)
Brandon was very professional! He identified himself, gave us an estimate and went to work. Brandon explained in detail how the work would be completed before work started, and stayed longer after the work was completed to make sure there were no other issues. His knowledge put us at ease. As an older person I was extremely happy that Brandon was our angel. Thank you so much for being available at our time of need! We will be asking for him In the future.

Review 91 (2023-03-27 - Rating: 5)
The technicians showed up on time and performed a service check on our heating system. Terry and his partner (forgot his name) were professional and courteous. They explained what they did and found in a way that was easily understood. I would recommend using Master Plumbers Heating and Cooling for your HVAC needs.

Review 92 (2024-01-22 - Rating: 5)
Terry did a wonderful and fantastic job I couldnt be happier with his knowledge and professionalism he answered all my questions and when they were finished it was like he was never there I only want him to service my other properties when needed. Also his helper was very knowledgeable and professional

Review 93 (2018-12-19 - Rating: 5)
This is a very honest, straight forward and friendly company with expert people working for them. David was excellent! They have a great warranty, use top products and made sure I was happy with the entire experience. Lee, a P1 Master plumber has hired and trained a crew that is first class. Lee also made me at ease that the job and services were worth every dollar I spent.

Review 94 (2024-11-15 - Rating: 5)
Excellent service, very nice technician, pleased with explanation and time line for replacement part!! Five star service!

Review 95 (2022-01-25 - Rating: 5)
Brandon was very good. He was here installing the water heater and fixing the pipe. He explained everything about the installation in terms that I could understand. I would certainly use Masters Plumbing again. Thank you so much. Chris Roberts

Review 96 (2022-07-23 - Rating: 5)
This was my first experience with Masters and they provided excellent service. They arrived on time, quickly diagnosed the problem, got my system up and running and returned later as promised to finish their work. All of the technicians were professional and courteous.

Review 97 (2022-04-14 - Rating: 5)
Our technician, Tim, was prompt, professional, friendly, thorough and knowledgeable. We appreciate that he made recommendations and suggestions on ways when can continue to keep our units running at optimal performance. Yes, we would recommend this business to friends and neighbors. .

Review 98 (2016-10-16 - Rating: 5)
We had a great experience with them. They were prompt, very courteous, and went over all of the pricing before doing any of the work. We had a minor issue a few days after the work was completed and they went above and beyond to fix it at no cost to us. We will definitely use them again and highly recommend this company.

Review 99 (2021-07-16 - Rating: 5)
Rey and his assistant were early, and assessed my whole-home Plumbing needs and provided an estimate for me before starting anything. They were professional, cleaned up when they finished, and answered any questions I asked. The job was well done! All round good experience!

Review 100 (2021-10-11 - Rating: 5)
We have used this company for two repairs, a shower drain, and issues with our AC unit leaking. Both times the technicians were very professional and explained all issues and repair options very thoroughly. Today Joel came out to fix a leak in our AC unit and he was very nice and professional. He even gave my little nephew a keychain flashlight to play with. Would def recommend.

Review 101 (2021-04-15 - Rating: 5)
I will tell anyone about this company Master plumbers heating and cooling, they are the best professional company that we have ever used. Brandon was awesome and so professional. He was on time and very responsible. He asked questions and made sure we as the customers was satisfied before he left. This company won’t leave until the problem is fixed. If you have any Plumbering, heating or cooling problems this company is the one to call.

Review 102 (2020-07-19 - Rating: 5)
Joseph called before arriving to let me know when I should expect him. He was right on time! He was very professional and thorough and explained in detail what he was going to do to get the AC working! He was very respectful of my home as well. Within an hour my home was cooling down! Great Company to do business with!

Review 103 (2021-08-23 - Rating: 5)
Rey and Joel,Were at my home on time. Identified themselves before entering my home placed footies on to prevent from dirting my floors, they were very polite and explained their process for diagnosing my issue. Rey explained Master Plumbers reporting process and explained to me the best route to take to find out where the foul order was coming from in side my home. Part of Masters process is to look at all potential areas that could possibly causing a problem. I appreciate he and Joel taking their time and giving their opinions on what the problem may be. A test was performed and the problem was found. I cannot express how happy I am with Master Plumbers. In fact I cancelled my current contract with another company and signed up with Master Plumbers to service my home on a yearly basis. Master Plumbers offers a home warranty maintenance plan that is much affordable.I also want to Thank Cammie for expediting the house call so quickly. Fannie was very polite and courteous. Again Thank-you Master Plumbers. I plan to tell all my friends about my experience with you!

Review 104 (2022-06-06 - Rating: 5)
10/10 would recommend Masters to anyone in the area. Joel and Michael came out for an HVAC service and provided the BEST professional and customer service. They really know their stuff and take the time to make sure you understand everything as well.

Review 105 (2021-07-30 - Rating: 5)
Customer Service was way above industry standard and the guys were able to come out same/next day! Very thorough inspection for a basic service call and laid out some different pricing options for us to keep us within budget. Definitely would recommend!

Review 106 (2022-06-01 - Rating: 5)
Rey was the master plumber that came out to our home. He was kind, courteous, professional and fast. Repairing a plumbing leak inside a wall is a pain from a homeowner’s perspective, but Rey was very helpful in navigating the issue and the job site was left clean. We would recommend him to anyone.

Review 107 (2022-04-20 - Rating: 5)
Once again impressed on the quality of work the service expert Terry and Will brought to my home. Very professional and helpful with all my questions. They did my maintenance on my A/C system and installed an air quality product on my home.

Review 108 (2019-11-19 - Rating: 5)
I had a sewer gas smell in my on suite bathroom and choose to call Master Plumbers to come take a look. I called after hours on a Thursday and they were able to set an appointment at my request and had availability the next day but I opted for an appointment a few days out due to work scheduling. The customer service in impeccable as they walked me through my issue and how they would fix it. They were able to fix it immediately. I would use their services again as they have proven themselves to be top notch.

Review 109 (2020-07-27 - Rating: 5)
Very pleased with service. I made a single call and the team showed up on time as they stated. Came in with quick assessment of plumbing issues, offered a quote, made all needed repairs quickly and efficiently. Very respectful of property and cleaned-up after the job. Would certainly recommend.

Review 110 (2019-04-26 - Rating: 5)
I was in the midst of a kitchen remodel and needed plumbing assistance immediately. Both Lee and Adam showed up and went over their “plan of action” to make sure I understood all the details. They made sure when the work started they took precautionary measures to protect my floors and appliances and cleaned up completely after the job was completed.They performed great service with exceptional professionalism and courtesy! I would highly recommend using both of these great customer service oriented workers!!!

Review 111 (2021-10-05 - Rating: 5)
They replace the blower motor inside my furnace under my house. Had to order the part when the TRUCKING COMPANY sent it to the wrong location they had on standby a portable indoor AC unit that they brought to my house to make sure me and my family did not melt. The technicians names were Lee and Joel they are super nice and very knowledgeable. I will definitely be calling this company back and referring them to anyone and everyone that I know.

Review 112 (2018-01-12 - Rating: 5)
William came to our animal chaotic home when the big freeze froze up our pipes. He was extremely genial and helpful and he fixed a serious problem of the holding tank that we did not even know we had. We also lost hot water, which we did not discover until night, so he cheerfully took time out of his Sunday to come out and fix that problem , also. I have never had a plumbing experience that was not only professional, but made me feel that I was his only customer and was truly important. Thank you for a delightful, successful experience

Review 113 (2020-06-21 - Rating: 5)
I had positive experiences when using Master Plumbers in the past so they were the first I called on this occasion. Almond and an apprentice arrived on time, were friendly, professional, and went right to work to try to figure out the issue at my home. I was impressed with his thoroughness, attention to detail, and the way he explains details to a customer. After seeing how Almond worked, my thought was he’s the perfect one for a young apprentice to be following and observing. Thank you Master Plumbers, Almond, and Lee A !

Review 114 (2021-09-04 - Rating: 5)
Brandon was here exactly when he told me he would be. Confirmed my problem and gave me several options to choose from in order to fix my problem. He fixed my toilet quickly and efficiently! Throughout it all he was kind and cheerful even though it was a Saturday morning! All of my experiences with Brandon and Master Plumbers have been good ones!

Review 115 (2020-09-30 - Rating: 5)
When we first called for service they were able to get us in the next day! We had several things that needed to be addressed and all were repaired or replaced in good timing. Ray, Brandon and the other technicians were courteous, helpful and professional. They left the working area clean and organized back to the way it was. Would definitely recommend!

Review 116 (2020-09-16 - Rating: 5)
Brandon and Greg did amazing job replacing a water pressure tank. I have worked with Brandon on two separate occasions with plumbing issues at my home. Brandon has been very professional and knowledgeable about his job I will most definitely use this company again in the future if needed.

Review 117 (2021-11-24 - Rating: 5)
Master Plumbers sent out Brandon for our home to be serviced. Let’s just say he did the job and then some! Gave us some insightful information for the future of the problem arises again. My wife and couldn’t be any more happier with the services he provided for us today. It’s the holidays and of course we were remorseful for calling but he obliged with no problem to help us out. Definition would want him to service our home again if any other problems arise.

Review 118 (2024-10-30 - Rating: 5)
Super kind and informative! So glad to have found master plumbers!

Review 119 (2023-07-11 - Rating: 5)
The service technicians with Masters Plumbing Heating & Cooling are always on time and professional. They very quickly figured out the problem with our air conditioner and had it fixed in a very short time.

Review 120 (2024-04-11 - Rating: 5)
The test of the pudding is in the eating. Overall, he was on time, he acted very professional, listened to my complaints. He explained what he will be doing and when completed, I was kept abreast as to what was accomplished.

Review 121 (2019-06-07 - Rating: 5)
The plumbers that serviced our house were friendly and knowledgeable. They were upfront about pricing and not pushy with other services they offered. They also inspected the test of the plumbing in our home at no additional cost and provided us with a full report on the findings. My husband and I are very impressed with their service and will be using this company again in the future.

Review 122 (2024-06-26 - Rating: 5)
Good experience so far, hoping we can get the parts we need sooner than later!

Review 123 (2024-09-18 - Rating: 5)
John and Parker did a great job for me. Thank you so much. Sincerely, Janice Maddox

Review 124 (2015-08-20 - Rating: 5)
We needed to have a new water filtration system installed for our kitchen sink, refrigerator, and shower nozzles. We called several places and Master Plumbers was the first to respond. They arrived precisely when we agreed upon. They appeared clean and were very cordial. They listened to the work we needed done, and provided an estimate on the spot on their tablet. The work was completed as explained, done neatly and professionally, and the rate was reasonable. I would recommend Master Plumbers of North Carolina to my friends and family.

Review 125 (2020-07-02 - Rating: 5)
The plumbers came to give me a quote within 24 hours and gave me many options, explained the price breakdowns well, and outlined the timeline and the process for the job. Very pleased with the speed and thoroughness. Will review again when the work is complete!

Review 126 (2023-01-10 - Rating: 5)
Adam and Jorge were prompt, professional and thorough. I have no problem paying a premium price for exemplary service. Master Plumbers and Heating is top notch.

Review 127 (2023-11-07 - Rating: 5)
Chase and Scott were very professional; arrived early; very informative and friendly. Its just too bad that prices have gone through the roof for extensive repairs!

Review 128 (2022-06-17 - Rating: 5)
Brandon was courteous, informative and thorough in his explanations and ensured our house was left the better than when he first came. Thank you Brandon and the dispatch team for the great service and quick responses.

Review 129 (2020-07-06 - Rating: 5)
I called Master Plumbers this morning to see if they could send someone to attend to a drain issue we were having. They quoted me a time between 1 and 3 PM on the same day! Then they called me back to let me know that they could be on site within 30 minutes if I was available. Brandon and Jacob came out and did a great job and were honest, polite and professional.

Review 130 (2021-07-15 - Rating: 5)
Almond and Paul did a Great job. Almond explained everything he had to do and why. He was very professional with all of his work. They cleaned up after they were finished. They were very polite. I would highly recommend them and will diffently use them for ALL my plumming problems.

Review 131 (2022-07-26 - Rating: 5)
Terry and his assistant did an amazing job. They went into detail about everything and gave us recommendations for the future. I will definitely keep using this service!

Review 132 (2020-06-05 - Rating: 5)
I feel very lucky to have gotten Brandon for my service person. He was quite thorough in scoping out the problem with my toilet, which was no easy task. We discussed alternative solutions and decided that he would call me on Monday for my decision.

Review 133 (2023-08-03 - Rating: 5)
Same day service; Brandon was very professional and forthcoming with the options of payment. Brandon did a great job as did his helper Chase.

Review 134 (2022-02-17 - Rating: 5)
Joel and Terry were great and very detailed and thorough and professional. Our heating system was old and we knew it was a matter of time. We look forward to working with Master Plumbers of NC for our HVAC needs.

Review 135 (2019-06-06 - Rating: 4)
Brandon was great! He diagnosed 2 separate problems quickly & explained possible solutions with their respective prices. Professional but also very friendly & easy to do business with. Impressive.

Review 136 (2021-05-04 - Rating: 5)
Brandon and Justin were great to work with. They came in on time, fixed the issues quickly and explained everything very well. Our shower and faucets are all working as they should now. Thanks again!

Review 137 (2022-04-29 - Rating: 5)
From my first call with Brittany and meeting with Joel to quote our new HVAC system, to the install with Terry, Master Plumbing has been nothing but professional and courteous. Their quality control protocols are exceptional as well as their customer service. I look forward to working with this company for all my plumbing and HVAC needs. Thank you Master Plumbing, you guys are great!

Review 138 (2023-03-30 - Rating: 5)
Terry and his assistant Jorge were very professional and down to earth. They completed the maintenance on my AC unit and gave me some good options for future maintenance.

Review 139 (2021-11-29 - Rating: 5)
Had a bit of a leak and needed my water heater replaced. These guys did the job, were professional and kind. Brandon and Almond are wonderful workers. I appreciate their help

Review 140 (2022-04-12 - Rating: 5)
Brandon was my service tech and he went over and above what his job was. He made sure that everything worked right and that I understood everthing I needed to do in case I ran into trouble. He was courteous and respectful, he was very professional, I would want him to come again for any of my plumming needs. Marian Decowski

Review 141 (2024-06-06 - Rating: 5)
Very professional. Very satisfied with the work. They were quiet and efficient.

Review 142 (2021-05-17 - Rating: 5)
Almond did a great job explaining issues and throughly explaining the process. Techs were very professional and friendly. I was not so happy with the price to replace water heater but service was excellent.

Review 143 (2022-09-07 - Rating: 5)
My AC quit cooling on Monday evening; called Master Plumbing Heating & Cooling on Tuesday morning and they were able to get my AC fixed by Tuesday afternoon. Excellent communication from office and the technician Joel. Will definitely be using their services again!

Review 144 (2022-08-30 - Rating: 5)
Brandon L. gave me excellent professional service. He and Zac were extremely courteous. They checked everything out, gave me options, and effectively and efficiently fixed my problem.

Review 145 (2022-06-17 - Rating: 5)
Very satisfied with the service. Terry did a great job in finding the problem and it was a little later in the day that he came and he never acted like I just want to get done and go home. I have had that behavior with other company employees in the past.

Review 146 (2016-03-16 - Rating: 5)
Excellent service on a very challenging job. There were tree roots all up in my pipes inside and out and the existing piping had been installed completely wrong. In one day all my inside pipes were replaced and the two gentlemen stayed very late doggedly working their way through the roots saving me probably $10k. I couldnt be happier and can not more strongly recommend for them!

Review 147 (2020-07-10 - Rating: 5)
I don’t normally post reviews, but I had to, this time. Almond was fantabulous!!! Couldn’t have gotten better service anywhere else! His attention to detail was impeccable! He was on time, very polite, very professional and had awesome workmanship! Thanks sooo much!! Highly recommend this company!

Review 148 (2022-03-09 - Rating: 5)
Rey arrived as planned to fix my water heater and restore water service to my house. I was completely impressed with his experience, knowledge and confidence in tackling a series of problems with this water heater. Because of my impression of his professionalism, I signed up for the membership.

Review 149 (2021-04-13 - Rating: 5)
I had an bad leak in my ceiling and Brandon was sent out to my house very fast. He came in and looked around and told me what the problem was before he even started. He was very knowledgeable and was fast. I highly recommend them.

Review 150 (2020-07-02 - Rating: 5)
Brandon and Lee gave us a thorough explanation of the product we needed to install. They kept us informed of every step in installation. Great jobBrandon and Jacob did a great job

Review 151 (2024-04-18 - Rating: 5)
Its wasnt a good experience, they teach them.to sell before buy with options.This dude here did not set to well with me nor my wife.

Review 152 (2021-01-23 - Rating: 5)
I called on Friday morning with no water and they made sure I was taken care of. It was a huge task and they made sure they had enough people to get the job done. They did awesome work, very clean, and personable. I will definitely use them again!

Review 153 (2023-11-29 - Rating: 5)
Terry was very professional and explained everything in detail and gave us various options and cost points.Excellent job.

Review 154 (2020-11-15 - Rating: 5)
Excellent service. Brandon was prompt, thorough and very professional. I was extremely pleased with the service and have become a new member of the club! Will recommend to friends and other associates.

Review 155 (2019-04-15 - Rating: 5)
David and Brandon were awesome at fixing the pop up in my bathroom sink—and they did it in a timely manner! They provided answers to all of my questions and went over everything in detail that I needed to know. Highly recommend!

Review 156 (2021-11-17 - Rating: 5)
Joel came to our house and was very knowledgeable and helpful! We highly recommend Joel to anyone who needs work done on their furnace. We are extremely happy with Masters Plumbers Heating and Cooling!