Total Comfort Heating, Air Conditioning & Plumbing

Located in Fredericksburg, Virginia

Address: 2403 Airport Ave, Fredericksburg, VA 22401, United States

Phone: +1 804-533-6810

Rating: 4.7

Services

Online estimates
On-site services
Language assistance
Repair services
Appointment required
Credit cards

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-12-28 - Rating: 5)
I cant express how thankful I am for the Total Comfort team. In my time of need with heat not working properly. They were quick to send several people check out unit, get me financed and put in my new unit within a week. Total Comfort is 5 stars +

Review 2 (2024-12-30 - Rating: 5)
My experience started with a conversation with John. He provided all the information needed to make my decision to purchase and have Total Comfort install a Gas Water Heater. I didn’t feel rush when asking over 10 questions. John explained the entire process, pricing and financing options. The installer, Michael, was professional, clean area at completion and functionality and components of the Water Heater. I would highly recommend the company and installer! Thanks!

Review 3 (2025-01-02 - Rating: 5)
My hot water heater died, and working through Lowe’s, this company replaced my unit and disposed of my old unit. Michael was my technician and he showed up on time, was pleasant, and efficient. When I asked about maintenance, he talked me thru the steps and frequency suggested. I’m very grateful to your company.

Review 4 (2025-01-06 - Rating: 5)
Just moved to the area and Total Comfort was highly recommended by my neighbor. And it was great advice. Total Comfort:Perfect customer service, scheduling, on time. Nathan Lee was our technician and he is incredibly knowledgeable, thorough and I trust his recommendations. Very grateful for their service. Thankyou.

Review 5 (2024-11-04 - Rating: 5)
Total comfort came out the same day within 3 hrs to fix a damper issue. The technician was very honest and fixed my issue pretty quickly. I am recommending them to service my community as I have found them to be very affordable also. What a great name. They brought me Total Comfort to my home again.

Review 6 (2024-12-09 - Rating: 5)
Nathan did a fantastic job of diagnosing the cause of our ductless ac system, and was exceptionally diligent to get the replacement part ordered. He also helped me learn that our systems were still under warranty for parts. He worked with his team to get the part ordered and will return to install when it arrives. Extremely professional, courteous, and wanted to make sure I understood everything in the process.

Review 7 (2024-12-28 - Rating: 5)
Robert was my technician today. He fixed my heating and air. Robert was knowledgeable kind and he explained everything. If I need your service again plse send Robert. I will call to set up an inspection plan with your company. Thank U for sending ROBERT.

Review 8 (2024-12-02 - Rating: 5)
Tech Nathan Lee was extremely polite, helpful, and offered many helpful tips and recommendations on system management. He immediately resolved our heating issues and thankfully we have heat again. Highly recommend this company and technician Nathan.

Review 9 (2025-01-05 - Rating: 5)
Eric was the tech sent out for our winter maintenance. He was phenomenal and took time to educate us on the two systems installed in our home. He was able to address all of our concerns.

Review 10 (2024-12-02 - Rating: 5)
The technician was polite, professional, and completed his job quickly. Total Comfort is affordable and reliable, providing same-day service. I will recommend them to my friends and family.

Review 11 (2024-12-13 - Rating: 5)
Super helpful and quick service! The technician was reliable and super nice, fixed up the heater and explained what to expect next. He struggled a little with the location of the unit but he got it done!!! Good job!(Service Tech Nathan Lee!)

Review 12 (2024-10-02 - Rating: 5)
We just had our semi-annual system tuneup which was only the second one with Total Comfort. Chris Kidd did the most thorough inspection of our Carrier system that weve ever had. Coils, exchanger, wiring, everything, including all of the hard to see sections (with his camera). He explained where he saw future issues and really knows his stuff! I now have a much better feel for how my 9 year old system is functioning. Thank you! Piece of mind!!!

Review 13 (2024-10-10 - Rating: 5)
The tech was personable and knowledgeable, he diagnosed the problem quickly and moved to get the parts same day. Unfortunately, the fix was temporary so I opted for a new unit. The sales guy was great and made the sale very easy. My new unit goes in tomorrow morning.

Review 14 (2025-01-03 - Rating: 5)
Nathan diagnosed the problem quickly. Explained everything in detail and answered any questions I had. He left his card with cell number in case I had other questions after he left. Very pleased with his professionalism.

Review 15 (2024-08-07 - Rating: 5)
Michael came out and gave me a fair quote on my gas hot water heater. Once I signed the contract, the tech came out within the time frame promised and did an excellent job with installation. My wife was home by herself and felt comfortable. I came home and inspected the work. They replaced a lot of piping. Impressive. Everything looked good and I had a hot shower this morning. I will recommend Total Comfort to others.

Review 16 (2024-08-06 - Rating: 5)
Terrific job!I called at 9:30 pm for an appointment. I got it for today. Josh came at the agreed upon time. He showed me the problem and fixed the problem immediately. Josh was a gentleman. Friendly and highly competent. And a great sense of humor!Ill call Total Comfort again, if I have a problem.

Review 17 (2024-08-06 - Rating: 5)
Lee Smoot was a no pressure, straight shooting, trustworthy rep. He didnt try to sell us something we didnt need and we truly felt he had our best interest in mind. He was patient, respectful, and answered all of our questions.Nathan Lee is an exceptional young man. He has our old unit running until the new unit arrives and is installed. Being without AC in this weather is just unbearable.Kudos to Total Comfort for responding the quickest, getting someone out the quickest, and being the most responsive. We would have waited on another quote, but you purchase on rapport and trust. And Lee really did that perfectly.Looking forward to our new, energy efficient unit! Thank you, Total Comfort Heating and Air!

Review 18 (2024-12-16 - Rating: 5)
I had a full HVAC replacement done in December 2024, and from the salesman to the technicians: Everyone was extremely professional, helpful, and they gave me a great deal because Id been quoted some crazy numbers from other HVAC companies. Total Comfort took care of me, and I recommend them to anyone who is looking for HVAC work.Great job guys! Thanks for everything!

Review 19 (2024-12-31 - Rating: 5)
Woke up this AM to no A/C. Called Total Comfort around 8 AM. The Tech was Joshua Unland. He called prior to arrival to confirm the appointment. I was advised that the Tech would arrive between 10AM and 2PM. Josh arrived at 10:15. He quickly checked my A/C unit, and identified the issue. Had the part on his truck and had me up and running in no time. He conducted some other maintenance type checks. Made me aware of some options for future consideration, with no hard sale. I have utilized Total Comfort a few times since moving to Fredericksburg, VA. I have been exceptionally pleased with all the Techs and services rendered. Total Comfort is at the top of my HVAC list to call. Joshua Unland was my Tech today. He was professional, courteous, friendly, and expedient. It was a pleasure to have him at my home. He represents Total Comfort very well. For some reason probably operator error, this review never got posted, when I originally contacted Total Comfort. I have been extremely pleased with Total Comfort and their HVAC expertise, installation and follow up.

Review 20 (2024-12-08 - Rating: 5)
Patrick was great! He got my furnace back to working in a jiffy. He explained the problems and the solutions. Glad to have heat back!! Will be using them again. Thanks for coming when I needed someone quickly.

Review 21 (2024-09-23 - Rating: 5)
Total Comfort representatives were fast, curious, and very patient. I had thought I lost my wallet and when I did find it, my bank put me through a lot security wise before the payment was finally made. To Ms. Barbara and her team, thank you so very much for being patient with me regarding my pay situation. I highly recommend anyone reading this to use Total Comfort through Lowe’s and ARS Rescue Rooter (who was sent through Total Comfort). Wonderful service all around!

Review 22 (2024-11-08 - Rating: 5)
Installers were well prepared and professional. They were careful in our home.Everything is working fine and we are very Happy.Will highly recommend to family and friends.

Review 23 (2024-10-10 - Rating: 5)
Total Comfort Heating & Air Conditioning is a good value. Hector was very polite and answered all my questions about my heat pump tune-up. I have used them for many years and have been very happy with them!

Review 24 (2025-01-02 - Rating: 5)
Nathan was, as always, personable and knowledgeable. He quickly diagnosed my issues and resolved them without delay.

Review 25 (2024-12-26 - Rating: 5)
Nathan was great!!! He explained everything so we would understand and was very professional and helpful. Great technician/Sales!!!

Review 26 (2024-11-01 - Rating: 5)
Nathan is very well educated, and professional. Gave great tips on maintaining an AC unit as well as options for a newer purchase. Would 100% recommend his services again!!!

Review 27 (2024-07-31 - Rating: 5)
Scott was very professional, very knowledgeable, came on time, and serviced AC unit, like it was no big deal, but it was a big deal to my wife and I. We really appreciate the professionalism. Weve grown accustomed to services in this area where folks would be late, or not show at all. Not the case, with Scott and Total Comfort. Scott explained everything in a way that, customers without the years of HVAC experience and knowledge, like Scott had, could understand. Amazing service and attitude. Scott is by far the best technician weve experienced. If we ever need anything again for HVAC or Mechanical system repair, we want Scott from Total Comfort; excellent, excellent, excellent. If this had six stars he would be six. Thank you Scott, and Total Comfort...

Review 28 (2024-09-10 - Rating: 5)
Total Comfort’s Joshua Unland provided me with top-notch, outstanding, 10-star service. He was very knowledgeable and helpful. Joshua went above and beyond standard customer service by providing advice and rendering assistance on-the-spot for several different systems in my home. Thank you!

Review 29 (2024-11-17 - Rating: 5)
I called Sat morning and Eric the technician came out the same day. Eric is an amazing technician, very professional and knowledgeable. Request Eric for your schedule maintenance you will not be disappointed.

Review 30 (2024-10-12 - Rating: 5)
Total Comfort Heating, Air & Plumbing is the best is the best company to call for your plumbing and heat & air conditioning needs. Called Friday evening and Matt Gagnon arrived at 0900 the next morning to check our furnace. It only cost $109…no extra costs for weekend service. Totally satisfied.

Review 31 (2024-07-25 - Rating: 5)
I have trusted Total Comfort with my residential HVAC for years. Their team is always professional and courteous. Steven came out today to do our regular maintenance and made sure to explain each step of the process. I will continue to utilize Total Comfort for our heating and air needs!

Review 32 (2024-10-25 - Rating: 5)
Nathan provided excellent customer service and provided advice on how to provide preventative maintenance to our unit. He was very knowledgeable and answered all of our questions thoroughly.

Review 33 (2024-10-24 - Rating: 5)
Nathan is an excellent technician. This is the second time he has been to my house. He is pleasant, knowledgeable and represents Total Comfort very well.

Review 34 (2024-08-19 - Rating: 5)
A very professional crew came from the Fredericksburg office annd installed both upstairs and downstairs heat pumps and a new gas furnace. They took care to protect our floors and stairs while they worked and repeatedly stressed that they wanted us to be happy with the installation. A technician clearly explained how to use the new thermostats, and they waited an hour or more to be sure all units were functioning as they should. They also encouraged us to call the office if anything went wrong. Very pleased thus far!

Review 35 (2024-10-15 - Rating: 5)
Salesman was knowledgeable about the products and services they offer and was willing to negotiate pricing. Installers were efficient and friendly. They made sure everything was working properly before leaving.

Review 36 (2024-09-09 - Rating: 5)
The technician was polite, responsible, knowledgeable, and efficient. He arrived on a Sunday just a couple of hours after I called to report the problem. He took his time diagnosing the problem and then knew exactly how to fix it. Thank you.

Review 37 (2024-10-17 - Rating: 5)
Josh was informative and very knowledgeable. He provided me with helpful advice and information about how to improve my system. He even helped me to order the proper parts needed to better my system.

Review 38 (2024-10-12 - Rating: 5)
Total Comfort has provided us with exceptional service for 20 years. The technicians are always polite and knowledgeable. It doesnt get better than Total Comfort!

Review 39 (2024-06-24 - Rating: 5)
Contacted Total Comfort first thing Monday morning after a weekend of extreme heat conditions with no a/c. Was delighted they were able to schedule me for same day service. Been a long time customer and service has always been good. Technicians are very knowledgeable about systems and suggestions made in how equipment can best serve me.Chilling again.. thank you Total Comfort..

Review 40 (2024-07-31 - Rating: 5)
From the sales rep, Andrew, to the installers (Derek & co) I had a wonderful, professional and polite crew. It was an abnormally hot day, and those guys worked their tails off. They even ran into an obstacle with a faulty thermostat and got it fixed immediately. Thanks Total Comfort!

Review 41 (2024-12-03 - Rating: 5)
Nathan Lee did an outstanding job today coming into a hot buzzing office of activity to get the heat rolling for us again. Highly recommend Total Comfort and Nathan.

Review 42 (2024-10-28 - Rating: 5)
Nathan is a delightful young man. He serviced my heating unit and gave me recommendations to lower my bill. Always happy with Total Comfort!

Review 43 (2024-07-17 - Rating: 5)
Technician was dispatched quickly, diagnosed problem and had the necessary replacement parts on hand to repair condensing unit. Repair was completed promptly and my AC system was back up and running in no time. Very pleased with service.

Review 44 (2024-12-12 - Rating: 5)
The tech did a great job of educating me on the differences between a service and a tune up. He also took the time to answer all my questions on the different types of heatng and air conditioning systems that i was interested in. Thanks

Review 45 (2024-08-28 - Rating: 5)
Matt was outstanding and very courteous. He explained options including a u/v light and scrubber to keep the coils clean as well as the air clear.He was awesome!!

Review 46 (2024-08-24 - Rating: 5)
Matt Ganon did a great job diagnosing what was going on with my system. Scheduling through ARS is not great, but total comfort still has great service. I am really impressed with Matts knowledge and how he step me through every part of my machine. If I need a tech for my HVAC systems Ill be calling Matt with total comfort first!!!Update!! Had to get a new system installed. Charlie Leech sold the system, he is phenomenal. Get job with getting me in the system I needed for my home. The install went just as well. Mak and Dion did a good job, cleaned up well, installed and made sure I understood how the system operates, when to replace filters, how the thermostat works. Great work! Only area of improvement is the interaction with weekend dispatch which was quickly resolved by total comfort management.

Review 47 (2024-07-26 - Rating: 5)
I asked total comfort for a second opinion. John Williams came out and gave me a rundown of what would be needed and a price. I was dealing with a home warranty contractor and went with them thinking I had protections. It did not turn out that way, but just having Mr. Williams come out and tell me what needed to be done helped me in that process. Everything that Mr. Williams told me would happen happened and I’m still going in between contractor and home warranty service when I could’ve had it done if I just listened to Mr. Williams.

Review 48 (2024-09-13 - Rating: 5)
Hector provided excellent service and was very knowledgeable. He explained everything clearly so we could understand. I hope all of your employees are as good as him!

Review 49 (2024-12-03 - Rating: 5)
Total Comfort has provide excellent support since intalling the system over 9 years. All technicians have been grea!

Review 50 (2024-06-19 - Rating: 5)
The initial experience started with the online quote. The salesman Mike and manager Scott worked to make me a deal. I could not refuse the schedule was set and communicated as such. The two technicians Aaron and Mark were very friendly and professional. They communicated their arrival time accurately. When they arrived, I showed them my home and they started to work immediately. They were very conscientious of their time and mine. They were very clean with their work environment. They communicated each step with me so I knew what was going on. They follow all the necessary guidelines for a clean and properly installed line set outdoor compressor and indoor coil. Installed the new thermostat and taught me how it would work. They ran the heat pump through all of its modes to verify full operation. They clean their site paperwork and verified I knew how the system would work and what they had done for this new install, I could ask nothing more of them. A follow up email came with all the documents from the days activities and a follow up. Review question came shortly there after.

Review 51 (2024-10-12 - Rating: 5)
Michael And Scott were very friendly And answered all of my questions overall good service and Im very pleased

Review 52 (2024-06-15 - Rating: 4)
Patrick was an excellent technician. He was knowledgable of my system. He indicated that my coils needed a chemical cleaning for $350.00 and I respectfully declined. I talked to your Customer Service represented she indicated that my coils would be cleaned under the maintenance service.for free. Thanks to Patrick air conditioner was up and running.

Review 53 (2024-11-07 - Rating: 5)
Total Comfort was awesome and easy to work with. The buying process was easy and instalation took 1 day. Every thing was explained and went over thoroughly. Nathans great! He deserves a raise!

Review 54 (2024-11-24 - Rating: 5)
The technician was very acknowledgeable he was very nice he explained things where I could understand it and make sure I understood it And it was also quick to understand the problem and work out what needed to be done he called and asked he called and asked supervisor to be sure he was correct a very nice very pleasant and gentleman

Review 55 (2024-11-30 - Rating: 5)
Eric Williams was great and knowledgeable about our system. He recommended not to install an indoor HVAC filter. It was basically choking our system.

Review 56 (2024-07-11 - Rating: 5)
Sales representative provided us with several options, explained the difference and features and we both reached a sensible solution. Installation team arrived as scheduled, immediately went to work, answered any questioned we had respectfully. Great teamwork.So glade we reached out to Total Comfort Heating, Air Conditioning.Thanks to all.Mrs. Poorbaugh

Review 57 (2024-07-31 - Rating: 5)
Josh was very professional and handled my issues immaculately. It was apparent that he was very experienced. The whole interaction was an overall great experience at a fair price.

Review 58 (2024-10-22 - Rating: 4)
Good experience today. Josh is a good service technician. I need all invoices from you sent to me hard copy at my home addressThank you

Review 59 (2024-11-27 - Rating: 5)
Nathan was great! Very friendly and professional. He explained everything, provided options and answered all our question.

Review 60 (2024-11-12 - Rating: 5)
Kirk Brown was the service technician. He explained everything to me and asked questions to insure I understood. Very courteous and professional!

Review 61 (2024-07-16 - Rating: 5)
Excellent customer service! The technician, Therance, came and provided education on my unit and explained everything so clearly. I am not happy I have to purchase a new unit but the experience overall was great! Thank you for coming so promptly!

Review 62 (2024-11-04 - Rating: 5)
All work done professionally, courteously, and on time! Even a little early! I am not easily impressed. But this was a great experience. Thanks and will use again.

Review 63 (2024-11-09 - Rating: 5)
Nathan was extremely professional and very knowledgeable. Total Comfort is lucky to have him. Jason Bullis

Review 64 (2024-11-02 - Rating: 5)
Great service! Nathan was very knowledgeable and answered all our questions about our A/C units and maintenance. Will definitely use again.

Review 65 (2024-10-05 - Rating: 5)
Great experience with total comfort. Nathan was definitely the best tech that I have worked with without a doubt and I have used plenty!! Definitely recommend.

Review 66 (2024-08-14 - Rating: 5)
Received A+ service from the technician, Roscoe, who was able to quickly find and repair the problem with my heat pump unit. When calling to talk to Total Comfort they were pleasant and flexible to deal with.

Review 67 (2024-10-01 - Rating: 5)
Christopher was friendly and knowledgeable. He assisted us with changing a filter and did the complete fall tune up. Great service!

Review 68 (2024-11-24 - Rating: 5)
Great service, due to expertise and knowledgeable staff especially Alex from maintenance team, he was able to identify the issues on my HVAC and recommended me to Greg who is a contractor licensed from sales to check the issues on my HVAC and his expertise also provided me with a few options that are reasonable and cost effective. Kudos to the Total Comforts many years of expertise on HVAC. They are excellent and commendable. Lorna from Stafford

Review 69 (2024-05-02 - Rating: 5)
Just had a furnace system check up from Total Comfort. Heating and Air. The service person was professional and personable. He seemed thorough in carrying out his job with the check up. He explained to us any issues he found and suggested corrections. Although, we not able to complete now - he did not pressure or try to frighten us with unnecessary immediate repairs. Therance was great with customer service and should be recognized as such. Thank you Sir.

Review 70 (2024-09-17 - Rating: 5)
The technician, Nathan, was very knowledgeable and upfront about the issues and challenges with my hvac system. He was very helpful with explaining the service and repair recommendations.

Review 71 (2024-07-16 - Rating: 5)
The tech was very knowledgeable of his job! He explained step by step directions of what he saw! He wait to see if I had any concerns! Very nice man.

Review 72 (2024-07-01 - Rating: 5)
Great customer service! I called on a Sunday for a cooling issue and they had me scheduled for a technician visit at 8am on Monday. The technician, Josh Unland, was outstanding. He explained exactly what the problem was, and showed me his testing gauges to confirm what he suspected. He then found another problem in the inside unit that only required a simple fix. Would definitely have him come out anytime I had an issue. Thank you Josh!

Review 73 (2024-02-19 - Rating: 5)
My experience was great working with Total Comfort. The tech Nathan came out on a Saturday and told me what my issue was and the cost. He also gave me several options. I settled on a new system. Michael V came out on Monday while I was at work and installed my new system. I am so comfortable now. Heat distribution is so much better with the new system. I will continue using them for all maintenance on my heating and cooling. 👍🥰😌

Review 74 (2024-07-03 - Rating: 5)
Service on 7/2/224.The ladies in the office were wonderful in solving my plumbing apointment problem and has a plumber at my house within 3 hours., hHe was very professional, courtous, frendly, and neat.Total Comfort is the best!

Review 75 (2024-10-15 - Rating: 4)
Heckler came out from Total Comfort to check my first to check my AC unit he was very knowledgeable about the unit and he showed and he showed me things about my unit that I learned and he was very polite and very experienced in this job I like his professionalism and I would like to have him again on my next checkup I think for people like Heckler that know his job this is my comment for Total Comfort Air and heating unit.

Review 76 (2024-07-24 - Rating: 5)
Nathan came out and was very knowledgeable concerning the HVAC units. Also we appreciated his professionalism. We would highly recommend Total Comfort Heating and Nathan!

Review 77 (2024-09-09 - Rating: 5)
Eric is the best tech that I have ever had! He is thorough, respectful, and punctual. If you give these guys a call then be sure to request Eric.

Review 78 (2024-11-29 - Rating: 5)
Outstanding service from sales to installation. We had our old heat pump system replaced and could not be happier.

Review 79 (2024-10-03 - Rating: 5)
He was on time and was like always friendly and professional. If youre thinking about a hvac company! Total Comfort will provide the service thats above the rest!🙂

Review 80 (2024-12-01 - Rating: 5)
Very satisfied! Everything was checked and well explained, as all the options availableNathan Lee, the service technician, was amazing!!

Review 81 (2024-11-14 - Rating: 5)
Arrived when said they would, received an “on their way” call 15 minutes before arrival. Courteous and professional staff both on phone and the technician in person.

Review 82 (2024-07-11 - Rating: 5)
Our technician was extremely patient, knowledgable. He went over and above to meet the requirements of our third party warranty company. Excellent service.

Review 83 (2024-03-21 - Rating: 4)
Overall, I would rate a five but, and Im sorry there is a but. I had an unfortunate issue with one the employees. It was quickly resolved and the young man didnt work our job this day.These guys did a phenomenal job doing our installation. Their prices were very reasonable considering we replaced basically the entire system. We had a couple of add-ons done for us as well they were also extremely reasonably priced. They cleaned up their work very thoroughly and hauled away all of the debris. Overall, Stella performance. I would highly recommend.The camaraderie amongst the guys was a pleasure to be around. Happy employees doing very good work. Thank you !!

Review 84 (2024-10-17 - Rating: 5)
Steven did an awesome job. He explained and gave us future options to improve our HVAC system. Thanks Ken

Review 85 (2024-12-11 - Rating: 5)
Terrance was extremely knowledgeable, thorough and professional. He explained the situation we are having in an understandable way.

Review 86 (2024-08-23 - Rating: 5)
Excellent presales consultation and then followed up by attention to detail at installation. Connected to them through Lowe’s. Great experience!

Review 87 (2024-08-20 - Rating: 5)
Total Comfort always has professional technicians who diagnose quickly and accurately. They explain all work and you know when they do a job, it may be expensive, but it’s needed.

Review 88 (2024-09-29 - Rating: 5)
Wonderful sales/quote person and even more wonderful installer! Our installer was super! Very professional and excellent job. A+++

Review 89 (2024-06-30 - Rating: 5)
Eric was great. He diagnosed my AC compressor problem quickly and accurately. He had my system up and running within a half hour of arriving. Excellent job.

Review 90 (2024-11-22 - Rating: 5)
Matthew our service technician very professional and knowledgeable went through everything. Very pleased! Great job Matthew!

Review 91 (2024-08-12 - Rating: 5)
Michel who came to help with Water heater was a great guy. He is courteous, patient and helpful. He did fix the issue and explained what has happened. He also helped to fix a leaky faucet. He did all this with a great smile on his face. I wouldLove to work with him again. Also the company and its customer service agents helped me with my questions and were courteous.

Review 92 (2024-07-14 - Rating: 5)
My AC stopped working on a 90 degree day. A Total Comfort technician came out the next day, checked thing out and got my system up and running in an hour. Kudos to Matt for his hard work!

Review 93 (2024-07-31 - Rating: 5)
The Total Comfort technician Eric Lewis did an excellent job inspecting our units. He diagnosed the problem in a timely manner and was awesome. He will return when a part is in.

Review 94 (2024-03-01 - Rating: 5)
Eric Lewis w/Total Comfort is exceptional. Eric has excellent people skills and is a top notch A/C technician. Eric was very thorough as he checked the system to make sure nothing was overlooked. He updated me as he diagnosed the issues, and explained what needed to be done. I was very pleased with Eric’s HVAC knowledge and professional assessment.S. Brooks

Review 95 (2024-12-21 - Rating: 5)
The tech was very professional and friendly. And gave me important feedback.Thank you!

Review 96 (2024-11-01 - Rating: 5)
They were very professional and quick. Worked with my schedule and did a great job. Great experiance!

Review 97 (2024-06-01 - Rating: 5)
Called late at night about my ac not working and they were able to get someone here early the next morning. Huge shout out to Roscoe Williamson for diagnosing the problem quickly. He was super friendly and was able to fix it quick and get me a great price. Thank you very much for the quick service.

Review 98 (2024-11-05 - Rating: 5)
Great job! The showed up on rime and were very professional! The installation was done perfectly!

Review 99 (2024-07-08 - Rating: 4)
My technician was excellent, did what was needed to get me up and running while we awaited our appointment with a comfort advisor, he gave me a detailed description of what was going on, however, they are a little pricier than Michael and Sons

Review 100 (2024-10-03 - Rating: 5)
Excellent customer service. The technican was very knowledgeable and concerned about the safety of our household. Very respectful of the property.

Review 101 (2024-05-30 - Rating: 4)
Josh the technician, was very respectful, came out to my property informed me of everything wrong with my hvac system and how to correct it. He showed me pictures and informed me to look out for deals that the company may present to save money, So far, I like this company. I have used them twice. I have no complaints yet!

Review 102 (2024-05-25 - Rating: 5)
Eric Lewis was incredible at explaining the entire air flow problem I was having. Excellent customer service, professionalism and knowledge. Highly recommend! Got my third floor air flow issue fixed in 45 min.

Review 103 (2024-06-05 - Rating: 5)
We purchased and had a multi stage system installed. It wasnt working quite right, so the company came back out and made sure everything was in working order and did everything in their power to ensure that we got exactly what we paid for. They stood by their guarantee to make it right, and we couldnt be happier. Thank you for fixing the whole system.

Review 104 (2024-02-05 - Rating: 5)
I have been with Total Comfort for many years. Long before their merger. Although, I miss the original small office staff that knew me by name, I continue to enjoy courteous and efficient service from their “call center” that they now use. I continue to like the thorough maintenance service provided by their technician, Josh Unland. When my unit needs service, I ask for him by name. On a scale of 1-10, I would rate Total Comfort as a high 10+.

Review 105 (2024-05-04 - Rating: 5)
Nathan was extremely professional and knowledgeable. He took the time to explain every step of the inspection process. He gave us tips on efficient us of the system and provided helpful information on additional products and services. He was great!

Review 106 (2024-03-24 - Rating: 4)
Scheduled preventive maintenance. Definitely issues with scheduling and dispatch-had to reschedule 3 times after waiting during the scheduled window. Once the tech arrived, super service-friendly, helpful, and professional. Updated March 2024 - Roscoe W was my tech today, and he is simply superb. Total Comfort seems to expect their service technicians to sell new products as theyre performing the preventive maintenance (EVERY time a tech has been here, theyve tried high-pressure techniques to sell me new stuff for my not-quite-yet-1-year-old system). Roscoe is different - he performed the maintenance skillfully, gave me a product brochure for a UV lamp that he recommended, and said This is good, think about it and let me know if you want to move forward with it - no high-pressure sales, just an honest recommendation for something he feels would help in my situation. I really appreciate his approach, and hope he comes to perform the scheduled maintenance every time. Total Comfort would be well advised to scale WAY back on the sales during PM visits - I nearly left them this year because of it. Roscoe saved the relationship.

Review 107 (2024-07-09 - Rating: 5)
Josh was extremely courteous, friendly, & very professional. 💯 He showed me what part needed replaced, & the new one he would install. Overall I had a good experience.

Review 108 (2024-12-07 - Rating: 5)
Mr.Patrick was very courteous and professional. He kept me informed every step of the process.

Review 109 (2024-06-04 - Rating: 5)
I really appreciated being able to get a same-day estimate when my water heater sprung a leak and a next-day install. Matthew did a great job on the install. Thank you.

Review 110 (2024-06-05 - Rating: 5)
Annual maintenance done by Chris. Very informative and let us know about the two concerns we had and how they were addressed. Total Comfort Techs are always professional and courteous, Chris is at the top of the list.

Review 111 (2024-10-31 - Rating: 5)
Terrence was thorough and took care of every detail. He answered all my questions. A great experience.

Review 112 (2023-08-09 - Rating: 5)
“I recently had the pleasure of having a technician from Total Comfort come out to diagnose a problem with my outdoor AC unit. From the moment they arrived, I was impressed by their knowledge, friendliness, and professionalism. Not only did they quickly identify the issue, but they also offered great solutions for AC unit surge protection. What I appreciated most was the no-pressure approach; they provided the information and allowed me to make the decision without feeling rushed. This is exactly the kind of service that builds trust and keeps customers coming back. I highly recommend Total Comfort for anyone in need of top-notch AC service!”

Review 113 (2024-05-31 - Rating: 5)
Camille who worked with me initially to decide what system was best for my house, was amazing . And the technicians Tim and Deon were extremely professional, courteous and knowledgeable. They got me up and running in one day! Glad I chose them for my new HVAC system.

Review 114 (2024-08-02 - Rating: 5)
Great experience, Service Tech was great, he called ahead to let me know his eta. Very knowledgeable, Seems like a great company

Review 115 (2024-09-26 - Rating: 5)
Excellent customer service! Professional, provided detailed explanations, and went above and beyond to take care of everything on the same day.

Review 116 (2024-11-11 - Rating: 5)
Patrick was a very polite and professional technician.. He checked my system and answered all of my questions.

Review 117 (2024-07-24 - Rating: 5)
Scott Campbell was very polite, prompt and knowledgeable. I was extremely pleased by his professionalism!Thank you Scott and Total Comfort!

Review 118 (2024-12-18 - Rating: 5)
Very knowledgeable person, he did very good job, Im impressed of his work.

Review 119 (2024-07-30 - Rating: 5)
The team was very professionally. The technician Michael Lee was very especially extremely nice and helpful!

Review 120 (2024-08-07 - Rating: 5)
The technician was on time and extremely kind. He performed the maintenance on our system then made suggestions for continued care. Always easy to make or change an appointment. Excellent customer service! Would highly recommend.

Review 121 (2024-11-18 - Rating: 5)
Steven the tech was very thorough and professional and made sure everything was right before he left.

Review 122 (2024-05-02 - Rating: 5)
As with any HVAC situation on a 92 degree day with young children, it can stir up a bit of a panic. Roscoe Williamson with Total Comfort was able to come out within just a few hours of our call for help and he was nothing but incredibly kind and professional. He was able diagnose, treat, and replace seized/ failures within my system and get my home cool and comfortable in no time. He truly made our family comfortable knowing he would not only fix our issue, but do so in the most efficient and cost saving manner possible. I will absolutely be contacting Roscoe and Total Comfort in the future for any other HVAC needs or issues.

Review 123 (2024-08-01 - Rating: 5)
Reliable, on time company. Professionalism well spoken knowledgeable young man service my A/C unit.. Happy customer, 😊 thanks for your service.

Review 124 (2024-10-05 - Rating: 5)
Nathan Lee stopped in today and took care of the service needed. On time, courteous and professional. Thanks Again

Review 125 (2024-08-29 - Rating: 5)
Eric was very helpful and professional. Offered solutions to our issues and was easy to deal with.

Review 126 (2025-01-01 - Rating: 5)
Ive continued to use Total Comfort for years because of their service, on-time arrival, great technical performance and trustworthiness. Cant go wrong with using them as for go-to HVAC and Plumbing company!!

Review 127 (2024-07-11 - Rating: 5)
Both Aaron and Hunter worked for 12 hours until our heating and cooling system was giving us cool air on a very hot day. They were outstanding!

Review 128 (2024-09-05 - Rating: 5)
Thank you for your services always top notch! We got the annual service maintenance and we are always happy with Total Comfort services. Thank yo.

Review 129 (2024-08-15 - Rating: 5)
Service providers were helpful and informative. Received estimate and repair in the same day. Great job!

Review 130 (2024-09-19 - Rating: 5)
Great commutation prior to appointment, when they were on their way to the appointment, and great explanation after the appointment. I would definitely recommend.

Review 131 (2024-03-28 - Rating: 5)
Matthew Campbell the plumber came out early to take care of my home today. He was very polite and flexible. Total Comfort always provides excellent service. Thanks Matthew!

Review 132 (2024-06-09 - Rating: 5)
Kirk was very informative and he took little time to get my AC running properly. He was very polite and sympathetic to my emergency. I will definitely be using this company again.

Review 133 (2024-03-19 - Rating: 5)
Loved working with Total Comfort Heating, our thermostat system was down and although they had a busy day, the office and dispatch were patient with me in updating me on the technician’s arrival. Our technician, Nathan, was quick and thorough is resolving our problem! Thank you Total Comfort Heating!!

Review 134 (2024-08-28 - Rating: 5)
Service technician ROSCOE very knowledgeable and professional. I recommend total Comfort to all my friends. The name speaks for itself. Great company!!!! Steve nake tge customer feel at ease when you ask a question he dont hesitate to give you an answer. He is a access to total Comfort!!!!!

Review 135 (2024-07-07 - Rating: 5)
Kirk Brown went above and beyond to make sure we have A/C in our house! Good work. Will definitely seek their business in the future.

Review 136 (2024-03-20 - Rating: 5)
Scott was great explained everything. When the service techs came out to install they were awesome as well. I will recommend Total Comfort to everyone. Great people great service. Many thanks

Review 137 (2024-04-02 - Rating: 5)
Eric Lewis did a great job, very thorough. Told us about some other cleaning maintenance, but was not pushy. We have used Total Comfort for about 10 years now.

Review 138 (2024-06-11 - Rating: 5)
Terance was prompt, polite and very honest in what the company could / couldnt do. I appreciate honesty in a company and he delivered. Terance was very through in his checking of our system.

Review 139 (2024-06-19 - Rating: 5)
Lived in Fredericksburg area for over 20 years and just had Total Comfort install new unit last year they are the best company I have dealt with wish I would have used them 20 years ago!

Review 140 (2024-05-22 - Rating: 5)
The service to our AC system was scheduled and completed as planned. The Technician was on time, very courteous, and knowledgeable. We are pleased with the service and recommend Total Comfort to anyone we know.

Review 141 (2024-09-04 - Rating: 5)
Very satisfied with Total Comfort installation. Everyone on the team was 100% professional and courtesy.

Review 142 (2024-04-04 - Rating: 5)
The technician came and walked me through what need to happened and said he couldnt do the job due to the setup and I wasnt charged the service fee.Update 10/10/23:My whole HVAC system was replaced before the summer by Total Comfort, the technicians were very nice explained everything they were doing. System complete and setup the same day of the installation. We finally had cold air upstairs. Fast forward to two days ago ( 10/8/23) temperature dropped and my house was 61° when I got home from work. Turned the heat on and there was no heat. So I called Total Comfort the next day, they sent a technician out on 10/10/23. Nathan A. Lee came and checked the system. He was very polite and even complimented my home. He did his thing and found out some of the settings were not set since I have dual energy source. Tool him about 15 minutes and now I have heat and wife will be happy when she gets home.Thank you Total Comfort for the quick response and thank you Nathan for the lesson on my system.Update 4/4/2024:Nathan Lee just did my system tune up and check up. As always, he was very professional, kind and walked me through all that he did. System is only 10 months old and so far everything is working as it should.Thank you Nathan.

Review 143 (2024-07-23 - Rating: 5)
My service tech Josh was awesome. On time services, answered all my questions, walked me through process. Thank you so much.

Review 144 (2024-03-09 - Rating: 5)
Total Comfort was responsive, efficient, and helpful when they installed our new water heater. The service technician (Kirk) did a top-notch job, confirmed that all the heat pump features were working properly, and cleaned up afterwards thoroughly.

Review 145 (2024-05-08 - Rating: 5)
Air conditioner stopped cooling. Tried reboot, throw breakers,… no joy.Called Total Comfort in AM. They scheduled me SAME DAY. Eric Lewis showed up, asked me symptom questions and without looking declared he knew the problem. Opened unit up, saw bloated capacitor and went to truck to find replacement. Voila! Good guy doing good, timely work.

Review 146 (2024-11-07 - Rating: 5)
Nathan was awesome!! He answered all of our questions and was really pleasant.

Review 147 (2024-10-05 - Rating: 5)
Nathan Lee was very professional. He was very helpful fixing our AC. Would recommend.

Review 148 (2024-07-17 - Rating: 5)
Called 1st day! Customer service was very pleasant and professional fit me in that day didn’t arrive on time but was there that day Steve was very professional and we were very pleased and will use them again and will share with others.

Review 149 (2024-08-20 - Rating: 5)
Terrence did a great job!! He has been to my house before and he is friendly, knowledgable and professional

Review 150 (2024-09-05 - Rating: 4)
Shut up on time and spent quite a bit of time trying to figure out the problem. Very thorough. Would definitely recommend for plumbing work.

Review 151 (2024-10-22 - Rating: 4)
I made the appointment last week for today November 4, 2022. The technician (David) arrived in the time frame that was scheduled. He checked the inside unit and outside unit .He was very courteous and professional. I have used (Weather Crafters) ARS for the past 13 years and have been satisfied with their performance ever since.

Review 152 (2024-09-08 - Rating: 5)
Had a leak on unit under house, Patrick determined it was condensate building up because the line was clogged. Recommend getting maintenance done on the unit

Review 153 (2024-03-27 - Rating: 5)
Patrick was very efficient and knowledgeable. Even though it was raining, he still came out and did the job and gave his best honest recommendations. He walked me through and showed me everything step by step. Thanks!

Review 154 (2024-11-27 - Rating: 5)
Just a quick thank you to our service technician, Nathan Lee who has my upmost respect. He was a respectful, kind, and smart young man who through his work shows that he loves what he does. He literally showed me everything he was doing and in return, I learned so much from him. This company is lucky to have a technician such as Nathan. I will be a loyal customer because of him. Thanks Nathan...

Review 155 (2024-01-10 - Rating: 5)
Total Comfort replaced my entire HVAC inside and the outside unit all well less than two years ago. Best customer service, they actually show up on time when promised to appointments. Best price and a standard job but difficult to access system due to size of crawlspace. They had to change some specs to make the system fit and didn’t charge me the difference because of what they quoted me and promised they could do. Very honest company. Just had an issue with the system in crawlspace and they came out next day, quickly diagnosed and fixed the problem ahead of schedule. Most trustworthy HVAC company in Fredericksburg area.

Review 156 (2017-12-10 - Rating: 5)
VERY reasonable cost to have oil-fired boiler replaced. Owner, Tim Knight, is responsive and approachable and employs friendly, knowledgeable staff. They were respectful to us and our situation from start to finish, offering us space heaters, etc. until our equipment arrived. The technician Joe and his helpers did a fantastic job, leaving the basement area and floor where they worked cleaner than it was to begin with. Crew did not tear up the house removing old one or bringing in the new one, in spite of each weighing 600+ lbs. After getting jerked around and disrespected with ridiculous estimates by 3 other very well-known companies, these guys were a welcome relief, while making clear the extent to which the others had been trying to unfairly gouge us. Im talking Thousands of dollars, not Hundreds. I highly recommend Total Comfort, and wouldnt bother calling anyone else. Picture is the Before and After of the job.

Review 157 (2024-07-27 - Rating: 5)
Josh came yesterday and serviced the heat pump. He did an outstanding job. Highly recommend.

Review 158 (2024-10-07 - Rating: 5)
Total comfort is my choice always and Josh upland is a wonderful young man so very nice

Review 159 (2024-07-10 - Rating: 5)
Workers came in did a great job. Got my system in with a few snags they saw and quickly handled. AC unit up and running. Great work!!!

Review 160 (2024-02-07 - Rating: 5)
Our technician, Nathan, was very courteous, patient and knowledgeable. He took his time to diagnose the issue and resolve the problem.He did not hesitate to come back again when I had additional issues, left to get parts and came back to fix the problem. I will always ask for Nathan in the future. Thanks for the great customer service!!!

Review 161 (2024-07-19 - Rating: 5)
Came out and repaired my unit quickly and the technician was very nice and professional.. awesome company to work with

Review 162 (2024-06-26 - Rating: 5)
Nathan helped us today with a service call. He was super friendly and explained everything and made sure we were up and running before he left. Thanks Nathan!

Review 163 (2024-09-24 - Rating: 5)
The 2 gentlemen that came to service my home did just that!! They both above and beyond to complete my request and I’m so grateful for them!

Review 164 (2024-05-27 - Rating: 5)
Josh, did an excellent job and was very proficient. He had my house back to cool in no time! I would definitely recommend this company to anyone!! Thankxx again!!