ALCO HVAC

Located in Fredericksburg, Virginia

Address: 323 B Wallace Ln, Fredericksburg, VA 22408, United States

Phone: +1 540-642-1717

Rating: 4.9

Services

Online estimates
On-site services
Language assistance
Wheelchair-accessible car park
Wheelchair-accessible seating
Wheelchair-accessible toilet
Repair services

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-06-25 - Rating: 5)
ALCO Services did a fantastic job throughout the entire event. Jessie, originally took the phone call and was extremely helpful, polite, and professional. She arranged for the service call to take place in the same day, during a multi day heat wave, and was a pleasure to talk to in general.The company owner then responded for the service call, arriving within the provided time slot. He quickly identified my problem, had the correct part on hand, and replaced it quickly. He then cleaned the system, and adjusted the outside unit screws to reduce a rattling noise in the old unit. Lastly, the cost was as quoted by he and Jessie when I first placed the call to them.This was a great experience dealing with ALCO Services, and I’ll definitely be calling again when the need arises.

Review 2 (2024-07-14 - Rating: 5)
ALCO has been taking care of our HVAC systems for years and has provided superb service. We had a full HVAC system installed that was done quickly and professionally. And since, the level of service we have received has been exceptional! I cant speak highly enough of this team.

Review 3 (2024-06-25 - Rating: 5)
My ac went down late on a Saturday and they were one of only 3 contractors to answer my calls. They set me up for an appointment for the very next day where Austin came out and was able to quickly diagnose the problem. Between him and Jake they did an outstanding professional job. I will be using them again

Review 4 (2023-12-06 - Rating: 5)
What a great company. I had to replace my HVAC, so I called this company and from the very beginning it was professionalism at is best, from the receptionist to the owner. I got a call from Austin and it was a breath of fresh air to speak with somebody that was honest, friendly, helpful and experienced. He was also part of the installation and he made sure things were done clean and correct. He stayed until 11pm to make sure that not only the job was done the way it is supposed to, but also to make sure I was satisfied. I will definitely use this company again and will recommend to all of my neighbors. Thanks Austin and your team. Great Job !!!!

Review 5 (2024-03-21 - Rating: 5)
Ive known Austin for a number of years and he was actually my next door neighbor for a few of them. I called Austin to get my water heater replaced, since hed replaced the last one about 15 years ago. Austin has ALWAYS done a superb job on anything hes worked on. His attention to detail is, well .. mind boggling! And the workman ships is always excellent ! Thanks again to Austin and Jake for their time and effort, although Jake does need to remember to take all his stuff with him when he leaves lol.

Review 6 (2023-12-21 - Rating: 5)
Never had such competent, fast and attentive service in my life. I had a basement flood due to sump failure and could not stop the bleeding. I could not find anyone in the Richmond area. I finally was referred to Austin at Alco. Austin called me after midnight and tried to help over the phone. When he realized it was a bigger issue, he got in his truck and drove over an hour to assist me. Not only did he get the pump running, he followed up with me the next day by phone. He also took it upon himself to travel again the next day to walk the property in daylight to give me insight and troubleshooting ideas. Did not pressure me and allowed me to make the decision that I felt was right for me. After I decided the option right for us, within two days he had installed a new sump and backup system, reran my sump discharge lines to a new location, and did it all with constant communication. There was not a promise he did not deliver on. So thankful for Austin and his team. It is hard to find dependable service these days and I recommend you call Austin and his team at Alco. I can’t thank him enough and will definitely look to him for any future needs or referrals to friends. Austin - I have you on speed dial. Outstanding work, follow up and follow through. Thank you Austin and crew for making this challenging situation a little more bearable. Happy Holidays!

Review 7 (2022-02-16 - Rating: 5)
We called ALCO when our furnace stopped working and Austin came out the same day to look at it. After going over several options, we ended up getting a new one installed. We appreciate their promptness, professionalism, and honesty. The install was quick and easy. The tech was friendly, helpful, and informative. I was impressed by the level of care and attentiveness that was given to our home to ensure the protection of our flooring during the installation. We will be using ALCO for all our future HVAC needs.

Review 8 (2023-01-21 - Rating: 5)
Great company to work with. They got an old system up and running for me. After doing a lot of talking, asking questions and getting educated by Austin, my wife and I sprung for a whole new system. We had some ductwork replaced/repaired, a new AC unit, and a new heat pump installed. Everything has been working great for the past year and a half. As long as I own this house, I’ll never let anyone else service our HVAC system.

Review 9 (2021-04-21 - Rating: 5)
Called ALCO when our heap pump was frozen over, Austin came out and we were low on refrigerant, learned our unit had a leak and needed a new unit, Austin, Nick, Steve come out a few days later and installed a new unit. ALCO gave us a great price on the replacements and his team is reliable and very professional! Would recommend the for all your HVAC needs!

Review 10 (2023-01-07 - Rating: 5)
Alco HVAC installed a ductless mini-splint heatpump in my garage and it has been such a wonderful addition to our home. They were quick and professional. Jacob seemed very knowledgeable with the installation and answered all of my questions with professional courtesy. I found the whole process to be a pleasant experience from picking system through installation and would definitely recommend them to anyone looking for HVAC services.

Review 11 (2019-12-03 - Rating: 5)
Thanksgiving weekend we were out of hot water. I called Austin, ALCO Services, after receiving no responses from two other local HVAC businesses. Austin was responsive and came out on a holiday weekend to trouble shoot and repair our water heater. I am so appreciative of his many years of experience. A subject matter expert in this field is necessary with the upgraded system we have in our home. Thank you Austin for explaining the repairs and pricing so I felt comfortable with what was needed. I am a customer for life!

Review 12 (2021-05-28 - Rating: 5)
After buying a new home, I called Alco to come check our HVAC unit bc our AC stop working unexpectedly. Austin Colt came and did a diagnostic and fix our AC. He was great to talk with and we had a great conversation. He was trust worthy in pricing and he told me what the problem was after being tested. Anybody looking for service I recommend these people.

Review 13 (2019-06-01 - Rating: 5)
I recently moved from Southern California to Fredericksburg and googled the highest rated air conditioning services and found ALCO. My a/c went out over the Memorial Day weekend and the owner, Austin, came out to take care of my unit. He was here within 30 minutes, the a/c problem was checked and fixed within two hours. He had all his supplies and materials in the company van and everything was done efficiently and professionally. You can be sure I will not go anywhere else, but ALCO from now on. Esther

Review 14 (2021-04-21 - Rating: 5)
I have used ALCO for years as my go to company for HVAC and other household needs. In 2014 my hot water heater died on a weekend and they were out that same day with a new unit and had us back up within hours. In 2018, when my upstairs AC unit died, they were able to quickly come onsite and make repairs that got us through until the new unit arrived. The new unit was installed and we have had no issues. Then in 2020, my other AC unit died and they happened to have a high efficiency unit in their warehouse and were able to come replace the dead unit within a day.The staff are very knowledgeable, polite, and a pleasure to work with. I highly recommend!!

Review 15 (2017-03-11 - Rating: 5)
The owner of ALCO Services, Mr. Austin Lowe, is a lifesaver! I knew from a previous job that great customer service was important to him but when I had an HVAC emergency in the middle of an evening snowstorm he dropped everything and came calling... not leaving until the fix was complete and the heat was back on (he rolled out of our driveway at 2am in the morning!) Wow. When it came time to replace our downstairs heat pump system this year there was only ONE company we were going to call. Thank you, Austin! Dont hesitate to call ALCO Services - fair pricing, quality equipment, and GREAT customer service!

Review 16 (2019-02-01 - Rating: 5)
Austin & ALCO are MONEY!! We just used this company for the 3rd time and would highly recommend them to anyone! We lost heat and expected to have to wait for someone to come out and he showed up that night, diagnosed the problem and got us back up and running. In addition I felt like the price was fair and that I wasn’t being taken advantage of because of the time sensitivity of our issue. Reliable, prompt, responsive, and affordable!!!!!

Review 17 (2019-02-01 - Rating: 5)
We had Austin come to our home & fix our water heater at a really great cost! Super happy with his work and very nice. Will definitely be calling ALCO again for any electric or plumbing problem! Thank you!!!

Review 18 (2023-04-06 - Rating: 5)
These guys were awesome. Tech came out on Tuesday to assess the situation and were back the next morning to replace my unit. The owner also showed up at the house to discuss the issues with me. Will be calling them again for any future HVAC issues.

Review 19 (2018-06-24 - Rating: 5)
ALCO Services Heating & Air Conditioning is top notch, honest, dependable, and some of the nicest guys you are going to meet! My AC went out at the worst possible time, and ALCO literally saved the weekend by providing immediate solutions to the problem. Not only did they fit us in their busy schedule the same day, but they went above and beyond to find the required parts to fix my AC and worked past dark to finish the job. It is also notable that their prices are very reasonable. My family and I are very grateful for everything that you did to help us with our AC. I am now a customer for life!

Review 20 (2021-04-20 - Rating: 5)
Called company for service, office staff was very nice, professional and accommodated to my scheduling needs. Technician showed up during time scheduled and got right to work. The technician took the time to explain what was going on and what it would take to repair, not sell me a new system. Tech did give me options of repairing and replacing, he asked me what I would like to do. After discussing I decided to repair and he happily went back to work fixing my unit. THANK YOU, ALCO SERVICES!!!

Review 21 (2019-06-28 - Rating: 5)
This guy is a lifesaver! After getting a run around from the insurance company saying it would take them at least 7 days to fix our AC unit we called Austin and he was nice enough to come out the same day even though it made his work day super late! He was able to get us up and running in less than an hour and able to fix the real problem which was not what the insurance company was claiming. If you need a HVAC guy hes it!

Review 22 (2019-01-31 - Rating: 5)
My family and I are so grateful for the services provided by Austin at ALCO. Our house was freezing and our electric bill was through the roof. I had called my home warranty company but they sent someone who broke my unit even further and then lied about it. Needless to say, I was very upset. I contacted Austin late in the evening, only expecting to leave a message. But, he replied personally and reassured me he’d have everything taken care of. Austin fit me into his busy schedule last minute, the very next morning. He also weathered the storm, literally, to make the repair, outside in the freezing cold for 4 hours. Austin worked in the rain, sleet and snow until the job was done and the heat was up and running. I truly cannot say thank you enough from my family, customers for life!

Review 23 (2019-01-20 - Rating: 5)
ALCO is the only company I will use for my HVAC needs and I recommend them to everyone. My old company wasn’t available when I needed them and didn’t offer the best solutions for me, and eventually despite me keeping up with regular maintainence I was left with a flood and a ruined new floor when my basement unit failed. Austin and ALCO Services responded right away and told me what all my options were. They made me feel secure in their hands and put in a system I LOVE that has literally saved me hundreds on my electric bill compared to the old, inefficient system. The price was extremely reasonable. Austin answers any questions I may have as soon as I ask them. Don’t hestiate to contact ALCO, you won’t be disappointed!

Review 24 (2018-08-12 - Rating: 5)
Austin is a great person to work with. He was able to come assess the problem the same day we called him (other companies said they could come within a few days to a week). Our compressor went out on our AC unit. He took the time to figure out why it stopped working and then explained it to us (another company simply told us it was broken and needed to be replaced). His quote was significantly less than the other companies we had spoken to and he had the whole job done in less than 3 days time. He is very personable and he really knows his stuff! He did an excellent job, he is very trustworthy, and his pricing is very fair. I highly recommend him to anyone in need of HVAC services.

Review 25 (2017-03-05 - Rating: 5)
When the HVAC in my house stopped working in the summer heat, I was a little anxious to call around to see how much it would set me back and just how long I was going to have to sweat it out before someone could even come out. When I contacted ALCO, they were at my house the next day. The owner explained to me all my options, what was necessary, and what wasnt. We decided on putting in a brand new system inside and outside. Within a week, my house was back to being comfortable, and my electric bill has even gone down. The owner still checks in every now and then to make sure things are going well and I have no issues. Highly recommend to anyone looking for fast, personal service that doesnt make you feel like just an order number

Review 26 (2017-07-19 - Rating: 5)
Took a nice nap a couple weeks ago on a lazy Sunday to wake up to an extremely hot house. Checked the thermostat, low and behold my a/c that was set at 70 said the house was 80 degrees, and climbing. After doing some tinkering myself and trying to figure out the problem, I gave up troubleshooting and called ALCO Services. Austin was at my house within an hour, working in the dark and quickly figured out the problem. He had us up and running within two hours. With great customer service, affordable pricing, and expert knowledge, ALCO is our HVAC company for life. I was able to get to sleep in a decent temperature, and woke up to a cool 70 degree home. Thank you Austin!!

Review 27 (2019-06-29 - Rating: 5)
Our air conditioner broke and Alco was super friendly and rearranged their schedule to help me get cold air back the same day given the heat. They were knowledgeable, efficient, and willing to go over all options even though they had a very busy schedule. Will go with them again!

Review 28 (2023-02-08 - Rating: 5)
My garbage disposal died last Tuesday night and I called ALCO HVAC and they came out Wednesday morning to take a look and had it replaced that day. Extremely professional and would use them in the future for any HVAC/Plumbing needs.

Review 29 (2018-05-08 - Rating: 5)
Austin was very professional and knowledgeable of everything that needed to be done to my AC. I only called him out to do a Spring Cleaning, ended needing a few repairs. I will definitely be calling them for future needs. Thanks Austin

Review 30 (2022-11-01 - Rating: 5)
Ive been a happy customer of ALCO HVAC since 2017 and I highly recommend them! Last month I decided to replace my almost 20 year old furnaces. John did an excellent job installing two new units. Both John and Austin answered ALL of my questions and truly cared about all of my concerns. The service definitely exceeded my expectations. Thanks to John & Austin the entire process was smooth and easy for me which I greatly appreciate!!

Review 31 (2019-01-17 - Rating: 5)
Austin was extremely knowledgeable and knew exactly what our issue was. We had other techs come out and played the we need another part game and Austin was able to fix our issue on the spot. A++ I highly recommend.

Review 32 (2021-10-18 - Rating: 5)
Called and received same day service. The tech who came to my residence was very professional. Diagnosed the issue and repaired the unit in a timely fashion. Super impressed by this company and was a great experience!

Review 33 (2022-01-31 - Rating: 5)
John was very professional and gave excellent service. His findings were very thorough and he knew what he was talking about I will use Alco again and again.

Review 34 (2023-06-08 - Rating: 5)
Fantastic company! Austin was transparent with the work, timeline, and cost! Highly recommended!

Review 35 (2024-02-21 - Rating: 5)
Shame I can only give the 5 stars! I found myself in a bind with our kitchen renovation. Eliminated our island and realized we now had a register out in the middle of the floor. Called Alco and they sent Jessy right out to assess the situation.It is NOT an easy thing to move a register. Jumping joist bays would have required ripping out SO much sub-flooring. However, they were able to move the register up against the wall, remaining in the same joist bay.This was a hard project considering how thoroughly the sub-floor was glued to the joists. But Jessy got the job done the same day. I was impressed by her knowledge and professionalism. She never once tried to take advantage of us with push sales tactics and she gave us an honest explanation of the different options, what each would take (time and money).Thanks Alco!!! Im keeping your card on my fridge forever!

Review 36 (2018-11-21 - Rating: 5)
Austin is outstanding!! Very professional and personable!! We’d recommend him again and again!

Review 37 (2019-01-17 - Rating: 5)
The technician respond to my service call the same day and fixed my system quickly and explained what was the problem.

Review 38 (2021-05-23 - Rating: 5)
After buying a new home, we called ALCO to come inspect the HVAC unit. They were easy to work with and accommodated our hectic schedule. They cleaned and checked out the unit to get us through the summer/fall. Once winter hit, they came again to look at the humidifier and furnace. Two weeks before Christmas it became clear that we needed a new furnace as soon as possible. ALCO quickly responded and had the furnace installed within a few days. They are a fantastic company to work with. I highly recommend them to all friends and family.

Review 39 (2021-04-22 - Rating: 5)
We had two separate issues at different times throughout the year and Austin has always been there for us!! He saved us during the summer months when our AC went out and he made us a priority and fixed the unit that night. He is extremely professional and worked late into the night so we could have air conditioning. The same goes for when our heating unit upstairs decided not to work. He responds promptly and helps solve issues quickly. Love this company!!!

Review 40 (2019-01-26 - Rating: 5)
I needed a completely new HVAC this fall. Austin and his guys did a great job working in limited space and got me up and running quickly. Austin has been helpful in touching base with me to check and make sure everything is running smoothly. He came back to help me get my thermostat set up on my home electronics and did a check on my heating. I would recommend Austin and his team ANYTIME! They truly care about their customers.