Whitehead Hancock Plumbing, Heating & Air Conditioning

Located in Frankfort, Kentucky

Address: 417 W 2nd St, Frankfort, KY 40601, United States

Phone: +1 502-227-2213

Rating: 4.4

Services

Repair services
NFC mobile payments
Credit cards

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-07-23 - Rating: 5)
Very happy with the service we received this week. Our AC wasnt quite keeping up with the hot weather. The gentleman that came out spent quite a bit of time diagnosing exactly what the issue was, thoroughly explained how the system worked and what he believed the issue to be, and he got it fixed for a fraction of the cost I expected. Theyve earned my repeat business in the future!

Review 2 (2024-08-24 - Rating: 5)
I would like to thank Andrew and his associate Solomon, for coming to my rescue. My water heater was running out the bottom big time, so it died and they came out quickly and put in a new one. Thank you for saving me. You guys always do such an amazing job.

Review 3 (2024-06-18 - Rating: 5)
I have a Airbnb which requires same day service when I have issues. W/H always delivers. Called on recent Monday morn with a no hot water problem and by 3:00 I had repairs complete. Joe Hancock and his team were on point. Great A1 service.

Review 4 (2024-08-14 - Rating: 5)
Mr. Hancock. Thank you for installing a new central air and heat unit at 236 West Main..I would also like to note that the people who did the installation were very professional and very courteous.Sincerely,PD 236A West Main

Review 5 (2024-06-17 - Rating: 5)
They put in a new system, have had issues because of where the builder put the unit. They have absolutely worked so hard to get the issues fixed. The people are very kind and responsive. They are the best no doubt.

Review 6 (2023-10-05 - Rating: 5)
What an amazing service provided by Whitehead Hancock Plumbing! After a year and a half and several calls around to get the sewer smell out of our house...one call to these guys and within a week...issue fixed! Extremely pleased! Definitely give these guys a call next time you need a plumbing issue fixed!

Review 7 (2023-06-19 - Rating: 5)
We just had Whitehead Hancock work on a property. Wonderful service and two very professional and on time gentlemen (Kelly C and Michael P) that did the work. We tried another service and they came and charged as much for an estimate than Whitehead Hancock did to do the actual work. 5 stars all the way!

Review 8 (2022-07-22 - Rating: 5)
This company did an excellent job of replacing my entire plumbing system from my house to tht city utility line. Even though it was extremely hot these men went on and completed the job in a timely manner. I am totally impressed with their work ethic and the quality of completion. A hard job done very well. I very highly recommend this very good company.

Review 9 (2021-10-19 - Rating: 5)
3 months ago I had them replace the flushy part on my downstairs toilet and all was great. Today I had some (perceived) weirdness with our plumbing, and they came out to take a look. Nothing was wrong! But, they took the time to come out and take a look - without no notice, when they didnt have availability - just to make sure that nothing was wrong and appease my crazy. 5/5 stars, very very much appreciated. Highly recommended. When we sell our house we will leave their info with the buyer as a recommended plumber.

Review 10 (2021-12-07 - Rating: 5)
Great work! Nelson and Nathaniel (as well as anyone else that helped) were courteous and didnt waste any time, either during the inspection when looking for the problem or when fixing the issue. Heather in the office was super friendly and reassuring, which is so nice when you buy a new home and end up with the added expense! I cant thank them enough for their help!

Review 11 (2019-06-07 - Rating: 5)
Great experience this morning. Called with a plumbing problem and with in thirty minutes a crew was at my house and fixed the problem. They were courteous, knowledgeable and fast. I even requested a quote for more jobs that need fixing. So happy to have such a great go to plumbing company.

Review 12 (2023-09-22 - Rating: 5)
We want to give a shout out to the plumbers from Whitehead and Hancock. They fixed our leak and water pressure problem, replaced some old galvanized pipes and some corroded copper pipes. They are our go to plumbers from here on.

Review 13 (2024-07-10 - Rating: 5)
Work done fast.

Review 14 (2018-02-17 - Rating: 5)
I love the service I get from Whitehead and Hancock! Always prompt, pleasant and very professional! Had a plumbing emergency on a Saturday morning. Called and someone was at my house within 30 minutes! If you need a plumber don’t hesitate to call Whitehead and Hancock!!

Review 15 (2020-04-18 - Rating: 5)
James and Whitehead Hancock has pretty much re-plumbed my entire house, and previously helped me. They have always been professional, done excellent work, and are a pleasure to work with. They will always be my first call for all of my plumbing needs.

Review 16 (2019-04-09 - Rating: 5)
Had a persistent issue with my AC that was never resolved by another service. Called Whitehead-Hancock and they had a crew out within the hour. James and Jessie stuck with it until they found the issue . They were very courteous and real professionals. Highly recommended.

Review 17 (2021-01-15 - Rating: 4)
After a long 17 year run on my old water heater it was time for an upgrade. They came out and diagnosed the issue on the old one and 2 days later had a new one installed. Only took about an hour and a half and the guys that installed it were professional and efficient.

Review 18 (2018-06-19 - Rating: 5)
If I could give 10 stars, I would. My A/C went out this past Friday in 90 degree weather. Someone came out Friday within a half hour, yesterday another tech, Mark, came after 5:00 and got it fixed. He worked very hard to find an affordable fix, and for a $11 part and some labor, I had air last night. Cant say enough good things about this company - very pleased. I had used them for plumbing and now they are my source for HVAC. Very pleased with the skill and courtesy I received from Whitehead-Hancock.

Review 19 (2017-05-11 - Rating: 5)
Joe Hancock and the crew at Whitehead Hancock Plumbing, Heating & Air Conditioning are awesome! We have used their services at our home and our business. We have had positive experiences and they have always had affordable prices. Next time your sump pump backs up or your A/C goes out, give Joe a call. You will be glad you did.

Review 20 (2019-08-27 - Rating: 5)
Whitehead-Hancock provided stellar service!!! When I had an issue that was urgent, they were right out to fix the problem. Megan and Heather, who took many of my calls, were kind, patient and courteous; always willing to help me with my problems and work on getting service out to help. I couldnt have been happier with the work, consideration and professionalism provided by the staff at Whitehead-Hancock and would recommend them to anyone!

Review 21 (2019-11-13 - Rating: 5)
Excellent service: on time, solved a not-very-obvious problem on the coldest day of the year, explained the problem fully, friendly. Honest, too: no one tried to upsell me on unneeded services. Im new to the area but Whitehead Hancock has my account from now on!

Review 22 (2022-09-07 - Rating: 4)
Overall the experience was fairly pleasant I had a hot water heater installed in my home The prices were reasonable only reason Im giving four stars instead of five is there was a mix-up with the anode rod that goes inside of the water heater which was causing a gaseous situation that took more days to resolve then should have not really sure if Whitehead Hancock is to blame for this or if there was a mix-up and back order on the products that needed to be used to replace either way overall the experience was better than originally anticipated Ive had a lot of home projects done this past year and out of them there were some of the easier people to work with and would still recommend them and even use their services again in the future

Review 23 (2020-07-30 - Rating: 5)
Thanks so much for getting my AC going so quickly yesterday. Whitehead-Hancock is the only place I call for plumbing, heating and cooling. The gentlemen that came yesterday were very kind, courteous, knowledgeable and professional. I appreciate your help so much!

Review 24 (2018-01-03 - Rating: 5)
Excellent Service. They came out and did the repairs, help prevent a repeated issue and have followed up to make sure that we were OK. I would definitely recommend them for any plumbing needs.

Review 25 (2023-04-27 - Rating: 5)
Weve used them a few times now. Reasonably priced and do fine work. We will use their services again.

Review 26 (2018-09-04 - Rating: 5)
I called Whitehead Hancock for an HVAC issue and they were prompt and professional. They fixed the problem quickly and the price was fair and competitive. I highly recommend them.

Review 27 (2018-07-12 - Rating: 5)
Ive worked with Joe and his team for many years for both business and residential plumbing and HVAC work; very responsive, knowledgeable and reasonable. A+

Review 28 (2024-07-18 - Rating: 4)
They attended to call promptly and fixed problems timely.

Review 29 (2018-03-12 - Rating: 5)
Once again it was Whitehead Hancock to the rescue. On Sunday morning, Kelly quickly fixed the problem in the basement. No water worries with them as my plumber.

Review 30 (2023-08-28 - Rating: 5)
Extremely friendly, efficient, and helpful. Service guys and staff were super helpful!! Would definitely recommend!!

Review 31 (2022-10-10 - Rating: 5)
Found the problem right away. Where as another plumber that was here didnt investigate enough. Needless to say I am going with whitehead Hancock to fix the issue.

Review 32 (2023-02-05 - Rating: 4)
Plumbing issues suck and are expensive. At least WHP is efficient and has great technicians.

Review 33 (2019-04-26 - Rating: 5)
My name is bobby patel i git gas station bp in frankfort willconson blvd i got stuck water on not drain in my store and i call them and and they whitechead hancoke man come do right good job in my store really good company i always call this company thank you so much

Review 34 (2024-05-24 - Rating: 5)
Matt was courteous, professional, knowledgeable and Fast!

Review 35 (2022-02-18 - Rating: 5)
Did a good job. During a busy time they made sure they got the job done.

Review 36 (2021-08-08 - Rating: 5)
Nelson and Cory were great..took care of us quickly!! And on a Friday after closing!!

Review 37 (2020-02-12 - Rating: 5)
Professional and friendly. I call them any time I need plumbing or furnace work done.

Review 38 (2020-10-07 - Rating: 5)
Their serviceman was quick and efficient as usual. I have used them for years for this very reason.

Review 39 (2023-04-19 - Rating: 5)
Found myself standing in ankle deep water one morning after my sump pump failed…called Whitehead-Hancock and I feel like they were there before I hung up. Installed a new sump pump and went above and beyond draining the water and even giving me detailed advice on how to proceed with insurance. Decent, hard working, honest people. Could not recommend more strongly.

Review 40 (2022-06-05 - Rating: 5)
Wayne did an great 👍 job!As always. Thanks Wayne

Review 41 (2021-11-09 - Rating: 5)
Good service and comparable prices. A good local company to service the area.

Review 42 (2023-12-09 - Rating: 5)
Have done a super job for us

Review 43 (2022-12-23 - Rating: 5)
These people answer the phone even as a major holiday approaching.

Review 44 (2021-01-13 - Rating: 5)
I had a leak in an outside pipe for the second time (first time about 10 years ago using a different company). I called and was scheduled for the next day. The guys showed up when they were supposed to, were nice and courteous. Knee deep in mud in the cold, they continued until it was fixed. Now days it says a lot when a company shows up and works hard to fix the problem. I would definitely use them again.

Review 45 (2018-05-09 - Rating: 5)
Had work done on a valve, seating, etc... in a shower. They came fast and got the work done in no time. In removing an old seating they had to use a torch, torch put a hole in the valve, came back fast to assess and put a temporary fix then came back the next day and replaced it with no problems. I was leery because of a past bad experience but it seems they have all new crew. Glad I called. Kelly was great and knows his stuff.

Review 46 (2018-01-16 - Rating: 5)
Very pleased with the service. Professional and nice people.

Review 47 (2019-05-27 - Rating: 5)
Had my central air unit and furnace replaced on 5/24/19, job was excellent! The workers that came out to do the job were professional. Price was $200 less than another quote I was given. The came on time, worked hard and cleaned up their mess afterwards. Very pleased with the job. Gary Bess

Review 48 (2022-02-22 - Rating: 5)
Very knowledgeable and friendly. Hard working.

Review 49 (2019-07-12 - Rating: 4)
Our server was great. Food was good

Review 50 (2021-07-15 - Rating: 5)
Chris was straight forward about my HVAC system which I truly appreciate. Professional, efficent service of my system completed.

Review 51 (2018-08-08 - Rating: 5)
Jimmy came out to fix my water heater very promptly. He was not only very efficient at diagnostics, but also very timely. I highly recommend this company!!

Review 52 (2020-01-29 - Rating: 5)
Great company!!! Came within a couple of hours to unstop my kitchen sink. Thank you!!! Will call them again. 😃

Review 53 (2020-01-11 - Rating: 5)
Always helpful & super nice! Get our issues taken care of quickly.

Review 54 (2021-02-17 - Rating: 5)
Great people, good work day or night. Thanks

Review 55 (2019-03-08 - Rating: 5)
These people are amazing! Very friendly and very helpful!

Review 56 (2018-03-20 - Rating: 5)
Very satisfied with this company. I went thru 2 different plumbing companies in Lawrenceburg. One of those never once called me back after i left 4 voicemails. The other one came out, fixed something, it apparently didnt fix the entire problem because it kept leaking,so i called them back and i couldnt ever get them to show up! so i called whitehead hancock and they were extremely professional. they called me before coming to my house. helped me with my leaking, and were actually quite cheap even though they had to charge me extra because i was in lawrenceburg. will definitely call them for any plumbing or HVAC issue i ever have in the future. super pleased!