Tom Drexler Plumbing, Air & Electric

Located in Frankfort, Kentucky

Address: 131 Arrowhead Ct, Frankfort, KY 40601, United States

Phone: +1 502-390-7534

Rating: 4.9

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2025-01-07 - Rating: 5)
I see why they have a high rating. Very efficient company! They email and text to confirm your appointment and give updates. On the day of, the tech called to confirm again, and make sure his arrival time worked for me. No four hour time windows here! He gave me more of a 15 minute window! I even got a link to track the tech as he traveled to my house, which was SO convenient! Once he arrived, he was very friendly, professional and knowledgeable - a genuinely nice guy! He did a great job replacing a utility sink faucet. It was a very positive experience, and I would definitely recommend Tom Drexler! 👍

Review 2 (2024-12-06 - Rating: 5)
Mike with electrical did an amazing job. Grant and Andrew installed our new water heater and did other piping work. They were wonderful also. Very pleased with all 3 of their work and professionalism. I am very happy to be a Tom Drexler member now to have peace of mind for future work and repairs. The cost of all the work we had done was reasonable and includes warranties. They were also quick to mobilize and the texts of appointment times were super helpful. Thank you again! -Danielle

Review 3 (2024-12-31 - Rating: 5)
Joe and the rest of the Tom Drexler Plumbing team were great to work with. They communicated and worked well together to resolve our plumbing issues. All the team members were very helpful and willing to answer any questions or concerns we had. 10/10 would recommend Joe and the rest of the crew to anyone.

Review 4 (2024-12-30 - Rating: 5)
My technician was polite and friendly. They came out and installed my new water heater quickly and efficiently. When he finished he explained what he did and showed me pictures of the install. He also explained my next steps and left as quickly as he came. I absolutely recommend this company for your HVAC, and plumbing needs

Review 5 (2025-01-07 - Rating: 5)
Matt from the Frankfort location of Tom Drexler did a great job! We had a whole home reverse osmosis water filter installed. He was friendly, knowledgeable, and worked quickly. We’ve been very pleased with the results!

Review 6 (2024-12-13 - Rating: 5)
Mr Huff was very through in doing his job.Explained everything before he prepared for the service in fixing the water heater. Very nice and mannerly . He was great! Tom Drexler only hires the best qualified people . I never feel worried that something will go wrong when Drexler employees are in your home.Great Job Mr Huff on your work performance.Thank you for an outstanding job!

Review 7 (2024-09-24 - Rating: 5)
Matthew Jones and I believe Andrew did an outstanding job on installing my new vanity. They went above and beyond. Very kind and friendly. Will hire again.

Review 8 (2024-11-27 - Rating: 5)
Mike was our technician that serviced our house! he was extremely professional, kind and very knowledgeable about the issues that were found in our home. also, he was able to explain things I did not understand at a level of a home owner that isn’t an electrician. i am so thankful for this companies service and his knowledge to fix our issues especially with thanksgiving a day away! i even signed up for the membership because of his great the service was and the offers are hard to pass up!

Review 9 (2024-09-12 - Rating: 5)
Excellent service from start to finish!Grant, Andrew, and all of the office staff were wonderful from the very first phone call to service completion. I had a mildly urgent issue with my plumbing and they got Grant out to me the same day.After explanation of the issue, Grant diagnosed the problem and found the cause. He gave us several options for repair and helped us choose what was right for us.The repair was scheduled. Grant and Andrew arrived as promised and started work right away. The following day, Grant returned to wrap things up and ensure that all work was completed without issue and to my satisfaction.Having Grant work with us was a joy. He is very friendly, extremely knowledge, and time sensitive. Even my cats approve!We are completely satisfied with all work and feel that it was completed at a fair price. I have used Tom Drexler for plumbing in the past and will continue to do so in the future. They put their best foot forward when it comes their customers. Good workmanship matters, but so does service. This is why they succeed!

Review 10 (2024-12-19 - Rating: 5)
Matthew was extremely professional and super cool. Explained everything very thoroughly and every step of the way. I will not hesitate to use Tom Drexler again. They are by far the best and most professional out there of all the companies I have used!! Thanks Matthew for everything and tha k you Tom Drexler for your services!!!

Review 11 (2024-11-27 - Rating: 4)
The service provider, Bryant, was excellent. He was prompt, knowledgeable and completed the agreed upon job in a timely manner. He gets 5 stars in my book but I’m only giving 4 because Drexler as a company is way too expensive. I only used them today because we were in an emergency situation with a toilet going out right before a holiday and our regular (small business) plumber could not work us in as quickly.

Review 12 (2024-10-04 - Rating: 5)
Alfredo has been out twice, once to replace 4 exterior fixtures and once to replace two wall sockets and give an electrical inspection of our house. Hes a really good guy. and very knowledgable. He answered all my questions about current work and future work we are thinking about, and did an excellent job on everything we have had done so far. Very happy with Tom Drexler and Alfredo, the tech.

Review 13 (2024-11-15 - Rating: 5)
He was very knowledgeable of the work that needed to be done him and the excavator operator did a outstanding job digging the hole replacing the pipe and covering the hole back up. And he also informed me of all the things that come along with getting the pipe replaced with your company. Overall I will definitely give him a five-star review.

Review 14 (2024-09-29 - Rating: 5)
Devan was very efficient and explained his process to our satisfaction. The warrantee is awesome and we are excited to have a plumbing company we can count on. As a bonus the price was reasonable but be aware payment is due upon service which we assumed before hand.

Review 15 (2024-12-13 - Rating: 5)
Alfredo was friendly, professional, and thorough in inspection. He easily explained everything so I could understand the problem and solution. Took care of the issue same day and was very affordable. Left job clean!

Review 16 (2024-09-13 - Rating: 5)
Tyler and his crew did an amazing job. Very professional,friendly, knowledgeable. Only took around 5hrs or so to remove the old equipment and put in a new furnace and new ac unit. They made sure to explain everything and answer any questions I had. Im very satisfied with the service they provided.

Review 17 (2024-09-20 - Rating: 5)
A very experienced professional organization. It’s easy to make an appointment. They call to confirm and arrive within the time they state. The plumber was efficient with time. Afterwards there is no mess. I felt confident that the work was done without short cuts.

Review 18 (2025-01-07 - Rating: 5)
A neighbors tree limb fell in my yard on top of some eletric wires ripping my eletric meter loose. KU does not fix those so I called Tom Drexler and they showed up the very next day. The person they sent out was very nice and knowledgeable about his job, he worked very quickly and still had daylight for KU to do their part. BTW, the weather was lower 20s.i recommend them to anybody.

Review 19 (2024-08-13 - Rating: 5)
I have had 3 different service men from this company. Matthew Jones to fix a leaky outside valve, James Daniels for my free yearly membership AC inspection and cleaning, and Mike Garcia to install a whole home surge protector and replace a couple old smoke detectors.All 3 were professional and nice. Prices was fair. Overall happy customer. If your not familiar with them they will offer a membership during their visit, and request a review after each visit by text.

Review 20 (2024-12-21 - Rating: 5)
Alfredo was excellent helping me install wifi light switches in my home. Very knowledgeable and helpful to show me other issues I may see throughout the home in the future. The price for the service was rather high in my opinion ($500-$700 to install wifi lights witches), but I am aware they are a large business.

Review 21 (2024-12-10 - Rating: 5)
Mike, Tony, Devan and Dane were all so amazing!! The work was super fast and everyone was so nice. We will definitely be calling them again for anymore of our plumbing needs!

Review 22 (2024-08-07 - Rating: 5)
All I can say is WOW! These people really care about their customers. From the initial call to the office to book a consultation, the lady that answered the phone was so compassionate and understood the urgency of my problem (when other heating and cooling companies sent me to voicemail with no call back) she had me set up with a consult THAT DAY, and was accommodating for a time slot. Then the technician they sent, his name was Daniel, was AMAZING! He was honest, and laid out a number of options and worked with out budget and problem to help us determine the best solution. Speaking of budget THEY HAVE FINANCING! Initially before calling Drexler we were looking at a different company that was expecting us to drop over 10K CASH, no financing option in sight. Also Drexler offers 60 mo NO INTEREST! They turned our extremely expensive problem into something manageable and gave us hope, as we are young fairly new homeowners. NOT TO MENTION they came out NEXT DAY at 8am sharp, had the whole furnace and AC system replaced before I even got home from work. They were extremely professional, kind and I cant thank them enough!FURTHER a HUGE HUGE thank you to Daniel!! YOU ROCK! and a huge thank you to Drexler in general

Review 23 (2024-10-14 - Rating: 4)
After receiving a monstrous water bill an inspection of the crawl space found a fast leaking water heater. After calling a few local plumbers we landed on Tom Drexler as they could come the same day. When the plumber arrives he examined the situation and provided a quote. We agreed on the plan and cost. The new water heater was the next morning. Fast, efficient and friendly the job was done. Great service at a fair price.

Review 24 (2024-10-10 - Rating: 5)
I had an unexpected plumbing emergency while trying to repair an outside sill cock, which led to water flooding my garage. I called Tom Dexter Plumbing, and they sent Michael Kirby, who arrived within an hour. Michael quickly assessed the situation and had everything under control in less than 15 minutes. He was professional, efficient, and taught me a couple of things along the way. To top it off, the service call was only $89! I highly recommend Tom Dexter Plumbing and Michael Kirby for their prompt, reliable service.

Review 25 (2024-12-14 - Rating: 5)
Matt was very professional. Showed up on time with everything needed to make repairs. Great communication, and I liked the before and after pictures of repairs made.

Review 26 (2024-12-26 - Rating: 5)
Found out we had serious problems with our 30 year old furnace on Thursday morning. Their sales guy was here Thursday afternoon and we closed the deal for a new one. Friday morning Brandon and his teammate show up to do the furnace installation. They encountered some problems putting a new furnace in this very old house, but they stuck with it until they had everything the way it should be. We’ve been very happy with Tom Drexler’s service every time we’ve used them. Strongly recommended.Update 12/2024 - We had another problem since the furnace crapped out. This time a pipe blew off the water heater, which required replacing the water heater and retrofitting a bunch of things. The guy from Tom Drexler got here quickly, sized up the situation and devised a plan. They again did an outstanding job dealing with the vagaries of an installation in an old house and dealt with each new problem efficiently. We’re very pleased with their work and their coordination, and their willingness to make changes on the fly. Highly recommended!

Review 27 (2024-08-27 - Rating: 5)
Very happy with my experience! The technician was very polite, personable, & knowledgeable. I also felt like he was completely honest with me. We thought we had really old wiring according to a company that was going to do insulation for us. We qualified for free insulation through a Ky Utilities program. But found out our wiring has been updated. He could have been dishonest & sold us new wiring to the tune of thousands. I feel like the insulation guys were just lazy & didn’t want to do the insulation!!! I will definitely be contacting them to let them know how dishonest their guys are!!!

Review 28 (2024-10-06 - Rating: 5)
Our technician Grant was excellent! Very polite and efficient. A+ service. We even got to chat about our favorite authors, Everyone should read more books!

Review 29 (2024-10-30 - Rating: 5)
Had a leaky toilet. I called mid afternoon and toilet was fixed the same day. Two technicians very nice and gave thorough service of work to be completed. Thanks to Bryant and the other Technician whose name I forgot. Quality service..

Review 30 (2023-11-03 - Rating: 5)
Mike is extremely knowledgeable. Very personable and respectful of my property. Installed a 50 amp circuit breaker and outlet in the garage for my EV. Also took a few extra minutes to troubleshoot another problem for me.Completed the job very efficiently, and left the workspace better than it was. Can’t praise Mike Garcia enough and the experience dealing with him. Will definitely use him and Drexler in the future.

Review 31 (2024-11-04 - Rating: 5)
Technician was awesome! He found the source of our odor problem even though it had nothing to do with plumbing. Turns out a defective battery puts out an odor similar to sulfur/eggs. It was close to a return vent and spreading the smell through the house. Thanks Matthew

Review 32 (2024-12-17 - Rating: 5)
As always, Mike Garcia did an excellent job installing wiring for our backup generator. I highly recommend him to anyone needing electrical work!

Review 33 (2024-08-02 - Rating: 5)
Alfredo from Tom Drexler did an AMAZING job doing installation of new ceiling fans and lights. On time, quality work, fair pricing. And Alfredo is a great guy. Two thumbs up and well be calling again for future electrical work!!

Review 34 (2024-12-16 - Rating: 5)
Brandon and the entire install crew did an excellent job putting in our new HVAC. We are very pleased with the product and with the install. I would highly recommend them.

Review 35 (2024-12-23 - Rating: 5)
The technician Matthew Jones was professional, courteous, and thorough! His work was well done and swift! I highly recommend!

Review 36 (2024-08-23 - Rating: 5)
We had called other electricians to come fix our issues with no call backs. We called and they had a service tech here the same day! Fixed our problem with our lights and the service tech Al was amazing! If we could give 10 stars, I definitely would.

Review 37 (2024-11-22 - Rating: 5)
Nice young man and very professional. Very happy with the job he did. Was able to fix the existing problem and also an issue we’ve had since purchasing the house. Would highly recommend!

Review 38 (2024-10-18 - Rating: 5)
Kyle Sherrod and Terrance Green were great plumbers. They were polite and respectful. They answered all my questions. They informed me of everything they were doing and even though the job got crazy with unrulely pipes, they just kept moving. Cleaned up their mess and left.I would definitely recommend this company. I am completely satisfied.Let me add the 1st plumber who came out to clear my drain and his supervisor were also great, unfortunately my pipe clog was too big a job for a simple clear. They were also respectful and informative.

Review 39 (2024-12-02 - Rating: 5)
Very happy with the service today Mike Garcia was very polite and professional and knowledgeable you are lucky to have techs like him if I need service in the future I will be calling Drexlers #. Thank you

Review 40 (2024-11-25 - Rating: 5)
Chris did an excellent job. He saw other problem and made the repair. Will definitely use them again.

Review 41 (2024-12-14 - Rating: 5)
Ryan and team did a very thorough job and explained everything about the furnace and the warranty. Nice gentleman. Outstanding service!

Review 42 (2024-06-01 - Rating: 5)
Couldnt be happier with this company or the tech they sent out to fix our issue. We tapped them for a plumbing need after waking up to a pool of water in the basement and a small waterfall coming down through the ceiling. Our tech arrived within 3 hours of my call. Not only did Matt J. arrive on time, but he did a fantastic job at getting us fixed up within 90 minutes. Very clean and professional, he explained everything he was going to do in our quote. My initial contact calling in was wonderful too. The service rep was able to get me routed to the Frankfort office and I received a text with which tech was coming out to help us. I am so very happy that we called. Prices were reasonable, and it was done fast and PROFESSIONALLY! They even warranted the work! Thank you Matt & Drexler Plumbing!

Review 43 (2024-07-16 - Rating: 5)
My technician, James, was very knowledgeable and efficient in working to solve my issue. He took the time to explain everything he was doing. This is my second service call with Tom Drexler and I have been very happy with both experiences!

Review 44 (2024-07-23 - Rating: 5)
Very happy with the service provided by Tom Drexler employee Alfredo. He provided excellent, professional service, and explained every step of the process. I told Alfredo that I would clean up the area he worked in, but he refused and cleaned up the area himself. I hope they give him a raise and change the company name to Alfredo Tom Drexler.

Review 45 (2024-10-07 - Rating: 5)
As an electrician, Mike did an outstanding job installing two new lights as well as safety repairs. He was knowledgeable, professional and conscientious. Additionally, he did a fantastic job with the cleanup!

Review 46 (2024-12-23 - Rating: 5)
This was a yearly check on my heat pump. When checking upstairs the technician noted air blowing on him. The supposed seals were not sealed. Backed by pictures, I was shown the problem and opted to get it repaired. The technician had to purchase the sealer and said he was going to get lunch. This worked for me as I need a quick run to Kroger as I was baking. He came back and sealed where needed and left with the unit logged until 6 PM so the sealant could dry. I had the fire place on yo warm the house fo the dough could rise. I as could get s better flow now ‘

Review 47 (2024-10-28 - Rating: 5)
A very professional very informative really knew what he was doing talk me through the whole process explained everything gave me all the information I needed and more my technician was Andrew

Review 48 (2024-12-07 - Rating: 5)
The service I received from the technician Andrew whom came to my residence was spectacular! I would hire him again if any other issues should arise in the future!

Review 49 (2024-12-14 - Rating: 5)
Grant was very nice to my great grandchildren and all my dogs. He knew what he was doing and was very professional. I will call Tom Drexler again when I need something repaired.

Review 50 (2024-09-16 - Rating: 5)
Matt was very nice, prompt and helpful! He were able to change out our hot water heater in a few hours.

Review 51 (2024-06-17 - Rating: 5)
I had a great experience with Dylan at Tom Drexler. His service was incredibly informative and thorough in his findings. Dylan took the time to explain everything clearly and made sure I understood the details of the work being done. I appreciate his professionalism and attention to detail. I would highly recommend Dylan and Tom Drexler for their excellent service.

Review 52 (2024-08-30 - Rating: 5)
Super professional and very considerate. Worked very hard and got the job done and well done at that.

Review 53 (2024-07-17 - Rating: 5)
So please with the service we received from Brian Latherly from Drexler plumbing , air and electric out of Louisville ,Ky. Very professional young man . On time !! Explained everything very thoroughly. Cleaned up the job site . Respectful of our home . Would highly recommend them and him ! Thank you Brian .

Review 54 (2024-08-26 - Rating: 5)
Professional and helpful - Now I know that my 4 month old kitten is launching herself straight up and over the extra tall gate previously preventing her from interfering with guests in our home. Thank you Cody Selby for catching her in the act, and making sure our air conditioning was functioning properly!

Review 55 (2024-08-01 - Rating: 5)
He was great. He kept me informed what he was doing. Took pictures! Cleaned up! Even the inspector said he could tell he took pride in his work. Making sure everything was right and neat.

Review 56 (2024-10-02 - Rating: 5)
Grant awesome! He resolved all issues. Thank you so much! I will definitely recommend to all my friends!

Review 57 (2024-12-10 - Rating: 5)
I was first contacted via phone by the technician Randy Robinson.He arrived prompt and on time ready to go to work. He explained everything as he was doing it and went over everything that was found after he was finished. Randy went way above and beyond to find the problem so that it could be fixed. I am very impressed with this company and would highly recommend. Randy is the only one I will have out for our heating and air issues.

Review 58 (2024-08-20 - Rating: 5)
Andrew was very professional and took time to explain the work that was needed and our various options. Seemed extremely knowledgeable, worked efficiently and left the work area very tidy when finished.

Review 59 (2024-10-11 - Rating: 5)
Jeremy & Michael did amazing job. They estimated it could take 5 hours and they did it 2 hours. Plus they left everything clean!

Review 60 (2024-11-22 - Rating: 5)
Matt and his crew worked all day, through some unforseen issues to get the new system in. Here till late to get it done. Cant expect any more than that.

Review 61 (2024-06-27 - Rating: 5)
Riley did a great job replacing my kitchen sink faucet. He even had to go out and get an additional piece in order for the faucet to fit and was very quick and efficient. Would recommend!

Review 62 (2024-09-30 - Rating: 5)
Our technician Jonny was great. Very professional, explained every aspect of the repair and left the area clean after completing the job.

Review 63 (2024-11-09 - Rating: 5)
Mathew was very professional and did a great job. Very friendly and explained everything he did. I am extremely happy with his work

Review 64 (2024-10-28 - Rating: 5)
Very respectful, efficient, excellent and professional in what they do. Little pricey but you pay for what you get and in this case is very much worth it. 👍

Review 65 (2024-06-18 - Rating: 5)
Alfredo was top notch. He went above and beyond. We switched to Drexler for all of their services and they have not disappointed. Drexler is lucky to have Alfredo and his crew. Thank you so much!

Review 66 (2024-06-27 - Rating: 5)
The service guy Peter was very friendly and helpful. He explained everything that he did and explained the monthly plan in detail. He was able to answer all questions. I would recommend him and Drexler to anyone.

Review 67 (2023-11-18 - Rating: 5)
Never had a business so customer friendly. Communication is top notch every step of the way. I’ve not received my receipt yet by e-mail. Would definitely recommend to family and friends.

Review 68 (2024-09-12 - Rating: 5)
Matthew did a great job. He was very thorough and ensured my problem was taken care of before leaving.

Review 69 (2024-11-02 - Rating: 5)
He was relatable and well spoken and knew his shit. Id give him a 6 stars. He is my new HVAC technician from here on out.

Review 70 (2024-12-18 - Rating: 5)
Terry Collie was very professional, knowledgeable and respectful. Top notch technician!

Review 71 (2024-07-18 - Rating: 5)
It has been great. Easy to work with, knowledgeable. Explains what is going on and how much is going to be. Cleans after the job is done. I recommend him to anyone 100%

Review 72 (2024-06-29 - Rating: 5)
Donovan was great!! He got to work and immediately found the problem and repaired it in less than an hour. Really put my mind and anxiety at ease. Id recommend their services all day

Review 73 (2024-09-07 - Rating: 5)
The actual service was good. They got the work done quickly. Price was a little high, but it was emergency work and done on a Saturday.

Review 74 (2024-12-04 - Rating: 5)
He was knowledgeable, personable and friendly! Explained everything to us and was fairly priced!

Review 75 (2024-08-02 - Rating: 5)
Jeffrey Stauble did an excellent job servicing or drain issues. Very professional and maintained a clean work area. Very appreciated for my tenants.

Review 76 (2024-07-07 - Rating: 5)
Excellent and professional service. Technicians were polite, professional, and knowledgeable. Even help out removing a little excess water from leak. They replaced my water heater. Highly recommended for all plumbing needs!!

Review 77 (2024-12-09 - Rating: 5)
Tony Hidrogo was excellent ! He explained everything very well and did a terrific job ! Thank you , Tony !

Review 78 (2024-09-20 - Rating: 5)
I called Drexler for a difficult electrical job since they were extremely professional with replacing my AC unit. Troy arrived on time and made quick work with it. Troy was great to work with and did a beautiful job! He explained exactly what he did and how to manage it.Everyone I have ever worked with from Drexler has been extremely knowledgeable and professional. They will always be my first call from now on.

Review 79 (2024-10-30 - Rating: 5)
Very nice and was able to answer all my questions. Did the work in timely manor and for a fair price!

Review 80 (2024-08-08 - Rating: 5)
Mr Grant McClure from Tom Drexler Plumbing is professional in fixing toilet issues. His job was excellently done within the toilet issue in my home. A lot thanks to him.

Review 81 (2024-05-08 - Rating: 4)
He did a good job. He even replaced the drain that was glued together. He was a very nice man.

Review 82 (2024-10-08 - Rating: 5)
Really excellent customer service. Very professional people, both on dispatch and on site. Would be happy to have them work on all our problem hardware!!!

Review 83 (2024-07-15 - Rating: 5)
So grateful for Chris, his professionalism and quick fix of our kitchen sink. Highly recommend and will use them again.

Review 84 (2024-12-20 - Rating: 5)
Very professional and knowledgeable. Took time to explain things. Reasonable price.

Review 85 (2024-08-12 - Rating: 5)
He was awesome it was the call I got afterwards that will be the reason we NEVER EVER use tom drexler services again

Review 86 (2024-07-25 - Rating: 5)
Donaven Did a great job replacing our water heater. Very professional, great price, and great service they definitely earned a repeat customer.

Review 87 (2024-07-18 - Rating: 5)
Very professional. Did not price gouge. Quickly fixed issue. Also they have a budget friendly maintenance plan that I recommend. Thank you.

Review 88 (2024-09-20 - Rating: 5)
Andrew called when en route to our home. He arrived on time, was an affable young man and was professional. He did a great job! Was here about an hour and we were good to go.

Review 89 (2024-12-06 - Rating: 5)
Great experience with Drexler Plumbing! I will definitely be using them from now on.

Review 90 (2024-03-21 - Rating: 5)
Needed electrical work in order to meet code to have a dishwasher installed in our home. Mike Garcia was amazing. On time, extremely professional, and went above and beyond to explain everything he was doing. He helped overcome several issues with the install due to our crawlspace and even got us in contact with a plumber through his company when the box store installers failed to have the parts or time to complete the install we had paid for. I will definitely use Tom Drexler again and will specifically request Mike if available!

Review 91 (2024-12-13 - Rating: 5)
Chris was very courteous and knowledgeable. Did a great job.

Review 92 (2024-10-21 - Rating: 5)
We needed a plumber to come out after our water heater was leaking and we had water everywhere all night. We made a schedule online for a plumber that night with Tom Drexler and Matthew Jones called us the following morning. He was very knowledgeable and polite and answered any questions we had about our issues. He did a very professional job and we would definitely recommend using him and Tom Drexler for any of your plumbing needs.

Review 93 (2024-07-27 - Rating: 5)
Fantastic response time. First time I used this company and they treated me like I was a regular customer. Matthew’s service was excellent and pricing was fair.

Review 94 (2024-08-20 - Rating: 5)
The technician did an excellent job. He identified the problem right away and fixed it in short order.To notch.

Review 95 (2024-12-03 - Rating: 5)
Andrew Taylor provided great service. He was prompt, friendly and helpful and fixed our issue quickly.

Review 96 (2024-02-02 - Rating: 5)
I cant believe what a wonderful experience I had today with my Tom Drexler tech Matt. He was so friendly and nice. His can do attitude was awesome.This company never missed a beat. He made plumbing look easy. Bravo!!

Review 97 (2024-10-02 - Rating: 5)
Excellent service, knowledgeable and curious. Finished the job in a timely manner and answered all questions and concerns I had.

Review 98 (2024-10-09 - Rating: 5)
Randy was a polite and knowledgable tech. I appreciate that fact that he explained everything he was doing while here.

Review 99 (2024-07-29 - Rating: 5)
Donavan was very professional, got the job done when he said he would. Very nice to deal with, I will recommend Donavan to my friends!

Review 100 (2024-05-16 - Rating: 5)
Very knowledgeable and was able to fix the issue within 10 minutes of diagnosing it. Did a full check of the system and told me things they recommend instead of what I should do. Very polite and would recommend.

Review 101 (2024-07-29 - Rating: 5)
He explained your service in a very professional manner. Taking his time with us answering our questions to our satisfaction. Thank you.

Review 102 (2024-12-20 - Rating: 5)
Randy did a good job answered all my questions and was very polite.

Review 103 (2024-10-14 - Rating: 5)
Grant is a lifesaver! I knew when I was over my head. He swooped in and saved the day with his experience and professionalism.

Review 104 (2024-09-22 - Rating: 5)
On schedule, quality work up to code and at a good price. Alfredo was friendly and professional.

Review 105 (2024-11-11 - Rating: 5)
Great service. Very knowledgeable. Great customer service. As well as very courteous and kind.

Review 106 (2024-04-22 - Rating: 4)
My service technician was a delight! Fast and thorough and clearly knowledgeable. He explained everything to me before and after the service the only reason I gave the company four stars is because they do not email you a window of time and just give you a 60-30 min warning pre appt.

Review 107 (2024-06-19 - Rating: 5)
Arrived on time, assessed the problem, gave me options to resolve the problem. Was patient and understanding. I’ve always had good, quality service with Tom Drexler.

Review 108 (2024-10-30 - Rating: 5)
Very punctual, courteous, well organized, completed job neatly and quickly. A very positive experience.

Review 109 (2024-06-23 - Rating: 5)
Super professional service. Was polite and all business. Took care of our issue quickly. Chase Dean is a superstar.

Review 110 (2024-07-09 - Rating: 5)
Darrell White did a very professional job explaining what he was going to do with my air conditioner and kept me updated on what he found and the necessary fix. And it WORKED! Friendly and prompt service by him and Tom Drexler Plumbing, Air & Electrical!

Review 111 (2024-05-03 - Rating: 5)
Arthur did an awesome job, took several different pictures of the issue and showed them to me. He showed me a video that proves there was a leak in our system, answered all of my questions and help set up an appointment with an associate to talk pricing on a new system.

Review 112 (2024-08-28 - Rating: 5)
He did an awesome job and was fast. He was very polite and courteous.

Review 113 (2024-07-07 - Rating: 5)
Tony was awesome!!! He was so thorough in explaining and showing how things work, and causes for breakdowns. Im buying a new system from them!

Review 114 (2024-02-09 - Rating: 5)
Previous water heater died and needed one quick. These guys answered the phone right away, took my info and called within an hour to let me know they were on their way. Replaced my water heater pretty quick and had us going again. Great service!

Review 115 (2024-04-11 - Rating: 5)
Matt conducted a thorough inspection of my homes plumbing system in an efficient and professional manner. I inquired about replacement filters for my filtered water spigot. Matt checked on my question that very day and gave me the cost. Three days later he returned and replaced the filters in an efficient manner.

Review 116 (2024-07-09 - Rating: 5)
Tony and Chris did a fantastic job. Very friendly and professional. Plus our dog loved them.

Review 117 (2024-09-25 - Rating: 5)
Very professional. Did a great job on my plumbing issue. I do recommend them.

Review 118 (2023-07-26 - Rating: 5)
While I have only had an estimate performed with this company, I am very impressed. Mike Garcia kept me advised of the schedule and was on time. Mike was professional, knowledgeable, courteous, and thorough. He answered all of my questions and most before I had to ask. He never once made me feel that he had to be somewhere else or was in a hurry to end the estimate. I felt that my business was the most important thing he had to do. It was obvious Mike enjoys his job and is very proud to represent Tom Drexler. What a marvelous ambassador he makes. They offer many services and I anticipate doing business with them for future needs.

Review 119 (2024-04-11 - Rating: 5)
Everyone that worked with me at Tom Drexler Plumbing was nice, prompt, and efficient. They were able to diagnose and fix an ongoing issue very quickly. They were all very professional and found a good solution to the problem.

Review 120 (2024-04-10 - Rating: 4)
Alfredo Castillo was a great help. He was super nice and did a wonderful job fixing our dryer plug. 4 stars only because of the scheduling. I was told someone would be here Monday. They called and got caught up on an emergency call, and we could be first in line Tuesday morning. By 12, I finally called, and they apologized for the mishap.

Review 121 (2024-08-17 - Rating: 5)
Randy was able to fix my issue quickly and was very friendly and open to questions.

Review 122 (2024-03-26 - Rating: 5)
The water softener was installed professionally and expeditiously by the technician. He was beyond courteous and would recommend Tom Drexler and his staff to anyone. I give them 5 stars.

Review 123 (2024-05-02 - Rating: 5)
He was very curtesy & wore shoes covers Well informed on the issue we were having. Changed out the part. Got a quote on new water heater as well. Will be using Drexler Plumbing on any future repairs.

Review 124 (2024-10-29 - Rating: 5)
Fantastic folks and they got me in for an emergency next day! Recommend them!

Review 125 (2024-02-23 - Rating: 5)
Austin absolutely beat my best expectations. Punctual. Professional. Had my job done right when he said he would. Both men were super friendly and even did a fantastic job cleaning. Could not recomend more

Review 126 (2024-11-11 - Rating: 5)
These are great people to work with. I recommend giving them a call for your plumbing needs.

Review 127 (2024-02-12 - Rating: 5)
Tony, Chris, and Mike were very helpful in bringing my project to a successful completion. I also appreciate Donovans assistance in working through the assessment of the project. Im very satisfied with the work they performed on the project.

Review 128 (2024-01-15 - Rating: 5)
I HIGHLY recommend Tom Drexler Plumbing, Air & Electric, especially the assigned technician Christopher Sageser. His work was expedient, thorough, and highly skilled. Christopher’s level of customer service should be recognized and rewarded. He brought real comfort to the household during a very stressful time. This is a technician who goes above and beyond to help.

Review 129 (2024-04-27 - Rating: 5)
Awesome as always. Alfredo was very professional and explained everything along the way.I’m not sure what happened to my other two reviews but all have been 5 stars for sure ⭐️

Review 130 (2023-11-18 - Rating: 5)
Ben did a wonderful job with my plumbing. He was able to help me out with two tasks in a very short amount of time. I had a faulty water heater that he was able to quickly repair as well as a leaky toilet. He was professional, intelligent, and quick to repair. Would recommend to anyone.

Review 131 (2023-12-25 - Rating: 5)
Mike Garcia was very professional. Answered all questions, installed all fixtures, and cleaned up all areas in a timely manner. I hope he can come if should have additional projects in the future. Thanks for the good service.

Review 132 (2024-06-24 - Rating: 5)
Prompt, courteous and informative. Explained all issues, performed work, cleaned up afterwards and offered other recommendations after completion. Recommend for others to use. We will !!

Review 133 (2024-11-05 - Rating: 5)
A leak in my crawl space was brought to my attention after receiving a duct work cleaning service and I called Tom Drexler. They set me up with someone to come out same day and were able to identify the problem and fix it right then! I was so grateful for the quick service and Bryant was very professional, down to earth and thorough. The whole experience was amazing and I’ll definitely be calling them anytime I need plumbing service.

Review 134 (2024-04-26 - Rating: 5)
So glad we called Tom Drexler! Chase fixed our stubborn drainage problems. He was patient and educated us on keeping our drains running smoothly. Grateful for his service!

Review 135 (2024-01-17 - Rating: 5)
On time, knowledgeable, professional, and although no problems were found, Matt left no stone unturned. Very thorough and explained what he was doing every step of the way. Tom Drexler will be the company our go to company for our plumbing needs. Thanks, Matt!

Review 136 (2024-09-23 - Rating: 5)
Fast and friendly service. Fixed my problem quickly would highly recommend.

Review 137 (2023-06-22 - Rating: 5)
The techs, Mike and Kenny were dispatched within 2 hours of my calling the main office.The communication was excellent, the gentleman were awesome. They had the basic problem fixed in less than an hour.They explained everything and made sure I understood what further repairs were needed.An estimate was ready before they left.

Review 138 (2024-03-29 - Rating: 5)
Excellent job. Matthew showed up when he said. Saved me the time and body aches if I had done it myself. Call and ask for him. Will recommend him any time for your plumbing needs.

Review 139 (2023-12-08 - Rating: 5)
Cody Selby with Tom Drexler was excellent! He assisted us with some hvac maintenance issues and he was knowledgeable, efficient and careful. He spent time explaining our issues and answering all questions and concerns.

Review 140 (2024-03-29 - Rating: 4)
Was pleasant did a good job. Friendly. The price was to high but not his doing. Would say he is a good employee for the company .

Review 141 (2023-05-11 - Rating: 5)
Great experience with Mr. Garcia! Extremely responsive, listed to my concerns/fears about our electrical system, and presented a thorough inspection report and estimate for an updated system... very reasonably priced, too! Thank you, Im glad I joined the Tom Drexler maintenance membership program. Highly recommend it to others...

Review 142 (2024-04-17 - Rating: 5)
Excellent work by Jesse Crume. Installed my electronic air cleaner and germicidal air purifier in a professional manner. Reviewed operation and instructions with me before departure. Also Installed an algea preventor in air Handler + a hard start kit for my Compressor. Everything working well.

Review 143 (2024-07-11 - Rating: 5)
He did very good work and was friendly and would recommend to all my friends.

Review 144 (2023-08-11 - Rating: 5)
Service tech was great. Trouble shooted the problem quickly and fixed the problem. Also, took the time to look over other electric/cable boxes. Made some adjustments fixing what Spectrum screwed up! Good value for the money. Very professional tech and friendly. Was very easy to communicate with. Five stars from us. Chris

Review 145 (2023-08-09 - Rating: 5)
Shawn was on time and very professional. Very pleasant and care about our home. He knows his stuff and was dedicated to solving the issue. Im glad we hired Tom Drexler, and Shawn, to do this job and Im very happy with the service provided.Update 8/9/23- All I said was true, but be careful of what he says. To rectify our problem, he gave two choices. One, to sign up with a very expensive service program which provides only discounts on work performed. Two, to replumb the complete drainage system of our house. This was estimated at $3-4000. I have since gotten two other plumber to inspect the house and I have estimates to correct the existing system in the $1500-1700 range. We also had the system cleaned another time through another company and its been trouble free since.Use his services, but dont buy into his over the top offerings. A definite Company Man.

Review 146 (2023-12-01 - Rating: 5)
Matthew jones did a great job. It was supposed to just be an inspection but he looked at all the things that I was worried about and took my requests seriously, even if they were not big issues. Turns out one of the valves was broken, but it wasn’t leaking, He went ahead took care of that quickly. He was also polite and honest.

Review 147 (2024-08-02 - Rating: 5)
Decker Plumbing sent someone out the same day. Garrett was professional and thorough.

Review 148 (2023-07-29 - Rating: 5)
He listened to us and evaluated the issue very quickly and was able to fix the clog. He discovered my old home had some roots growing through the pipe and I have a followup with a camera soon. Gave us professional advice and didnt give us a run around. Truly great service.

Review 149 (2023-11-28 - Rating: 5)
Chris called and said the time “eta” that he would be arriving, and was here at that time. He done terrific service, Job WELL DONE! This is the 2nd time he’s been out to my house to service my sewage issues and knocked it damn quick. No complaints from me! Definitely would allow him to come back out anytime I need anything from Tom Drexler Plumbing , Air and Electric. Chris is a damn beast at his job and is very professional to the clients.Thanks Chris Stengel!!!! 🤘🏻👍🏻🤙🏻🤙🏻🤙🏻

Review 150 (2023-09-26 - Rating: 5)
Mike was awesome (as was his helper)! I appreciate the time he took, the information given, as well as the attention to detail he exhibited diagnosing our issue. I am confident I made the right choice to call the company for service and will do so in the future.

Review 151 (2023-12-04 - Rating: 5)
Pete did an awesome job of keeping me and my wife updated during our inspection. He also updated some settings to help our units be more efficient during the winter. I appreciate the great service!

Review 152 (2024-09-02 - Rating: 5)
Cody did great! I give him 5 stars.

Review 153 (2024-08-17 - Rating: 5)
Our new heat pump was installed yesterday. The two Drexler electricians failed to do their jobs correctly before they departed which resulted in several loud bangs or explosions and major electrical shocks to the actual unit installers as well as a total power loss to our home. The power loss (twice) lasted for some time and killed the computer program I had just spent several hours editing and entering new data. My help calls to the Drexler office were not answered so I drove very upset to the Drexler Frankfort office to report the issue. A plumber covering the front desk was very understanding of the situation and proved helpful in getting a professional Drexel electrical engineer (Mike Garcia) to fix the problem and reassure me that there was no fear of fire in my house. Drexel should be proud of the helpful plumber and the extremely competent Mr Garcia. My nerves are still jagged after this very upsetting experience. Drexel has still not apologized for the troubles we were subjected to during this time and no offer of any price adjustment. Does anyone in authority at Drexler even care!!!

Review 154 (2024-08-30 - Rating: 5)
Matthew had everything needed to complete the job and didn’t take long at all. Cleaned everything up afterwards.

Review 155 (2023-05-29 - Rating: 5)
Mike was very capable and professional. I normally would have hired him to actually perform the jobs of adding a light, two outlets, and a switch to my closet in a minute!Unfortunately, we couldn’t agree on a price. I can see how you guys do such a fantastic job on customer service. You are really up to date, and beyond, on using technology to keep the customer informed!!!!

Review 156 (2023-09-07 - Rating: 5)
These guys were able to take care of my issue immediately. Donaven was exceptional. He promptly assessed the problem and got the repair completed. He was very polite and professional.

Review 157 (2024-05-01 - Rating: 5)
Had two outdoor faucets replaced as well as the associated cutoff valves under the house. One was leaking and one was preventative (same age). Technician Matt Jones and crew was professional, competent, and friendly. Photo-documented, cleaned up after finished, could not get better service. Thanks!!

Review 158 (2024-02-03 - Rating: 5)
Grant was an excellent technician. He was very professional and gave his full attention to the job at hand. We would gladly recommend him to others for their needs.

Review 159 (2024-04-18 - Rating: 5)
Mike Garcia was great very knowledgeable and kind and explained options for new light fixtures and got us scheduled for an installation!

Review 160 (2024-12-06 - Rating: 5)
Randy was awesome. He was straight forward about the the job that needed to be done and the pricing. Very nice and friendly. If I had a sister, he could dateher.

Review 161 (2023-08-11 - Rating: 5)
Clay was very professional, quick, informative, and helpful. He answered all of our questions how to get signed up for the homeowners plan and explained the sewer system that we have whenever I asked him questions he did it very quickly. Also cleaned up afterwards I would recommend him again to anyone

Review 162 (2024-07-31 - Rating: 5)
Brandon and his crew were great! Wouldnt want anyone else doing the job!

Review 163 (2024-01-18 - Rating: 5)
My Furnace went down in this cold spell. The tech came out Monday to review my current system (25 years old) and confirmed it was dead. The engineer came out that same day and explained the various systems available. I purchased a system on Monday, they gathered equipment on Tuesday, and were at the house that Wednesday to install. They arrived when they said they would and worked until 7:00pm to complete the installation and when they left we had heat!Fantastic Job!🙌

Review 164 (2024-06-18 - Rating: 5)
Arrived on time (on short notice on Fathers day). Diagnosed and repaired the problem quickly. Cleaned up afterwards. Quality work.

Review 165 (2024-04-11 - Rating: 5)
Marcos was the nicest and best Plumber weve ever had. Extremely professional and all around good guy. Thank you again Marcos!!!

Review 166 (2024-03-04 - Rating: 5)
Matt did a great job fixing the water line coming into my house from the water main. As always, very much appreciate Tom Drexlers service and them always looking to address any of my questions or concerns.

Review 167 (2024-07-22 - Rating: 5)
Dylan did a great job. He explained everything to me and explained my options for what needed to be completed.

Review 168 (2023-09-27 - Rating: 5)
Brandon and Anthony were incredible with helping install a new AC and furnace. Especially considering the conditions.Sherman and Randy were also great in helping with what they did. Everything was super professional. Only took a couple days to get items together and installed. Very pleased.

Review 169 (2024-03-19 - Rating: 5)
Bought a new house with old hvac that was leaking. Tom’s Drexlers crew came out and replaced HVAC in record time. Couldn’t recommend them enough. Very nice people with a job done right.

Review 170 (2023-10-27 - Rating: 5)
The men that were at my house were all professional and easy to talk with. They did very good work. I had my heat pump and blower unit replaced along with a new water heater. Glad I chose Tom Drexler.

Review 171 (2023-02-21 - Rating: 5)
This company was amazing. From the first interaction, to the completion of work all our needs were met. Very professional and detail oriented from the initial guy that came out, all the way until the installers wrapped up our remodel. I highly recommend Tom Drexler.

Review 172 (2024-01-02 - Rating: 5)
Grant was amazing. Friendly, thorough, and gave several options for repair instead of simply pushing for the highest cost. We will definitely use Grant and Tom Drexler for all future plumbing needs...

Review 173 (2024-08-27 - Rating: 5)
Mike Garcia was very professional & very responsive to my questions. He changed filters, breaker in panel box, remobed a chandelier etc. I had to purchase a recessed light to replace area where the chandelier had been. While I was at store looking for replacement & couldnt tell which light was the kind he needed...he was very responsive to my text questions while I sent pictures of lights & their boxes via text while he was with working with another client on what was available at store to replace the light I initially bought a recessed light to replace another light because of the wrong brightness as the others in the ceiling where the chandelier was that he removed for me without any damage to ceiling. Couldnt ask for anyone better. Thank you Mike!

Review 174 (2023-09-05 - Rating: 5)
Routine maintenance check. Explained everything, showed all the pictures, showed a few recommendations that came from routine check up. Didn’t push any of them. Explained why recommending but also left decisions up to me. This was Marc’s second time here and he os always courteous, thorough, has conversations outside of the work, very personable.

Review 175 (2023-09-26 - Rating: 5)
Called for an electrician after a mishap in my home. It was 9:30 at night, scheduled for the first thing the next morning. They showed up when they said they would, diagnosed the problem and had a plan of action within an hour. Costs were clearly explained and agreed upon. Permits were pulled and electricity was restored that day. Although it was not a cheap fix, the quality of the job and professionalism exhibited made it worthwhile.

Review 176 (2024-02-28 - Rating: 5)
James young came by to replace my blower motor and did and excellent job. Tom drexler like always sent a great guy out to do a great job!!

Review 177 (2023-05-01 - Rating: 5)
Michael was great. My hot water heater was old and broke. Also things were not up to code. How the inspector missed this least year before we bought the house is beyond me.But he fixed everything pretty quickly. Very pleased.

Review 178 (2023-06-04 - Rating: 5)
Marc did the annual inspection of my outside A/C unit and the 6 month maintenance inspection of the main unit. This was not the first time Marc had serviced my units. He again did an outstanding job! He is very thorough and explains everything in terms that I can understand. He even looks up the information from the last time the units were serviced and compares the data to see if there has been any change in the performance of the units. I know I can trust Marc to do a great job. He is an asset to Drexler’s!

Review 179 (2023-12-16 - Rating: 5)
I wish all business worked like this! Five gentlemen showed up (on time) and started working. We were having a split unit installed in our sunroom. A couple of workers were working on the unit inside and the rest were working on electric outside. By the way, they wore booties over their shoes. They finished on time and the unit works beautifully! Thanks, Tom Drexler.

Review 180 (2024-12-11 - Rating: 5)
He was here so fast and knew what to do. Cleared pro lem in no time! Bo up charges! Friendly and professional! Will definitely use in the future!!! Thank you!

Review 181 (2023-04-06 - Rating: 5)
Matt and Harley did a great job redoing all of our duct work in a very small crawl space. They kept me informed all day about what was going on. Showed pictures of what they had done and took some video. Cool thing is their work is warranted so if something goes wrong they’ll come right back out. Seems Tom Drexler only hires stand up people cause we’ve used their plumbing and electrical services as well and have only had good experiences.