Water Heaters Direct

Located in Fort myers, Florida

Address: 18070 S Tamiami Trl #6, Fort Myers, FL 33908, United States

Phone: +1 239-437-4433

Rating: 4.7

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Comments

Review 1 (2021-04-23 - Rating: 5)
WaterHeatersDirect was recommended to me by a friend. My experience was excellent from start to finish. I contacted the company by telephone. Received my estimate verbally and online via email. The water heater was ordered and installation set for the following week. The two installers arrived on time and did their work. Neat and clean installation. Maybe 90 minutes total time. Everything about this experience was positive.

Review 2 (2021-04-29 - Rating: 5)
Thanks to Tanya, Matt & Kenny! Tanya provided a quote and explained everything in great detail.The installers Matt and Kenny were on time, neat and professional. I would highly recommend Water Heaters Direct .

Review 3 (2021-05-14 - Rating: 5)
They were fantastic, highly recommend! The water heater is a much better quality than I could buy and with installation the cost is about the same I would pay just for the heater.The installers, Mark & Matt (A-Team), were on time, very respectful, pleasant, efficient, and left the work area cleaner than when they arrived. Little details like writing the date of the installation on the water heater, wiping it after installation, and using drop cloths in the work area. The company exceeded my expectations!

Review 4 (2020-10-08 - Rating: 5)
Water Heaters Direct did an outstanding job installing my new water heater. They came on time and worked efficiently. Both installers were so polite and helpful to me. They even helped me solve a problem with my air conditioner. They were both so helpful. I really appreciate their professionalism. I would recommend this company to anyone.

Review 5 (2021-02-18 - Rating: 5)
When my water heater was leaking I had a hard time finding someone who could come quickly. My neighbor recommended Water Heaters Direct and I got a return call within an hour of my request. The service men were excellent, prompt, tidy, and very knowledgeable. When the connection from my old tank was too low for the new, they had the expertise and materials on their truck needed to remedy the problem. I would highly recommend them to others.

Review 6 (2021-02-23 - Rating: 5)
Tim and Ken did a great job installing the hot water heater it was very old and what could go wrong did. Did not deter them and they figured out what they had to do to get the old one out. The water heater was on a second floor and they had to haul this heater done the stairs half full. They did a great job and very professional. I would highly recommend this company.

Review 7 (2022-05-12 - Rating: 5)
Woke up to our water heater flooding our garage. Called water heaters direct and they were able to have someone on-site within just a few hours! Our tech was extremely efficient, friendly and knowledgeable. I highly recommend -- its rare that you find such a great company with amazing customer service!

Review 8 (2020-06-21 - Rating: 5)
Having my water heater replaced was actually a pleasant experience!! The installers were on time, which is unusual around here. They were competent, professional, neat and efficient. They really knew what they were doing. They were in and out in under two hours. I live in a high rise which made their job more difficult. The whole process from the initial call to signing the invoice was flawless.

Review 9 (2021-06-01 - Rating: 5)
Had no hot water in the morning so I called Water Heaters Direct. I spoke with Tanya who discovered our water heater was still under warranty. A few hours later, our technician Matt arrived at our house, diagnosed the problem, made the repair and had our hot water heater up and running very quickly. Matt was knowledgeable and so polite. Thanks for taking such great care of us Tanya, Matt and Water Heaters Direct! Would highly recommend Water Heaters Direct!!

Review 10 (2020-12-06 - Rating: 5)
This was our first time using Water Heaters Direct and we would use them again. Our technicians were Joe and Matt. They were very prompt, efficient and professional. They were very knowledgeable and experienced in removing our old water heater and installing the new one, in a tight space in our condo. We highly recommend them.

Review 11 (2020-03-11 - Rating: 5)
We consider ourselves very fortunate to have found WHD as we did not know that they did general plumbing work. We were referred by a friend who had had them do some work. When booking our work, we were impressed by the friendliness and helpfulness. They would have come out the same day we called to install two new toilets!! Our serviceman, Tim, was prompt and friendly. He was professional and efficient and cleaned up perfectly. On top of everything, their prices are very good. We will recommend this company to everyone who needs any kind of plumbing work.

Review 12 (2021-11-10 - Rating: 5)
My hot water heater was well past its life expectancy. We needed a 38 gallon “lowboy” for our condo. Supply chain issues left these in short supply at the Big Box stores. I was referred to WHD by my Listing Agent. Great choice!!!!! From the initial phone call, Tanya at WHD was very helpful with product information, availability and pricing. I was informed the day before the scheduled install that the water heater I chose was out of stock. Tanya and I discussed acceptable options and we agreed to reschedule the installation a few days later with a comparable unit. The “day of” installation went smoothly. The WHD tech contacted me when he was 20 minutes away. He showed up on the early side of our 4 hour “window”, which was a pleasant surprise! He removed the old hot water heater and pointed out some fairly substantial safety issues that were happening with the old unit. The new unit was installed in an acceptable amount of time and the cleanup was excellent. He pointed out the features on our new unit and left his card in the event of any issues. 25 minutes later the hot water was flowing again…….and far more efficiently than before.Water Heaters Direct has competitive pricing, prompt service, knowledgeable tech’s and outstanding Customer Service. It’s a pleasure to work with a company that has a high level of commitment to their customers.I would highly recommend WHD to anyone needing any plumbing related issues.Regards,Joe Z

Review 13 (2022-11-07 - Rating: 5)
Service tech was prompt and very knowledgeable. Got the work done quickly and charged a fair price. Pipe leading into unit had failed and needed to be replaced as well as fitting from expansion tank into unit. I would hire these people again.

Review 14 (2021-03-13 - Rating: 5)
From the time I place the first phone call to the installation everything was first class.Spoke to Tanya , she sent me my quote as promised . She explained everything in great detail and confirmed everything in an email. She scheduled my installation with 48 hours.The installers were on time, neat and professional .. finally price was exactly as quoted . I would highly recommend Water Heaters Direct .

Review 15 (2022-05-31 - Rating: 5)
I talked with Kevin at “Water Heaters Direct” to purchase a new water heater. He sent out his installer Mark to complete the installation. When Mark arrived, he listened to our description of how out water heater had quit working. He Fixed our existing water heater for 25% of the cost of a scheduled new installation. An honest plumbing business is a gift for consumers to treasure. Water Heaters Direct are the greatest.

Review 16 (2020-09-09 - Rating: 5)
We were lucky enough to have Tim and Nate as our installers.They were very knowledgeable, polite, and professional, answering and explaining all our questions and concerns. They even had to do additional plumbing and pipe replacement outside due to original shoddy contractor work which took an hour and a half longer than they expected to spend on the job. Never lost their cool and did not tack on extra cost for the time and supplies they used. When they left everything was so neat and clean you wouldnt even know they had been there. I would give them 10 stars if I could.

Review 17 (2020-10-30 - Rating: 5)
Our water heater decided to quit on us while we had a house full of guests. I called WHD and they responded with a new water heater install within a few hours. The installers were great guys, very professional father and son team. I would highly recommend WHD to everyone.

Review 18 (2022-08-05 - Rating: 5)
Our installation was prompt and performed expediently. Without even asking, Directs plumber Mark told us because we were already hard-wired they were knocking $200 of the estimate quoted the previous day. Exceptional company and service. Thank you.

Review 19 (2019-01-04 - Rating: 5)
Very honest company. Adam was the technician who came out to take a look at my old water heater. He did a fantastic job at the replacement and was extremely professional. These guys know what they’re doing and you can’t beat their price. Definitely recommend them !

Review 20 (2020-10-27 - Rating: 5)
The installers were professional, informative, cleaned up everything in the area in which they worked and did not leave until I had a thorough understanding of how my new water heater would interact sharing space with my Hvac system in the condo. Very appreciative of the respect and care they showed.

Review 21 (2020-06-04 - Rating: 5)
Purchasing a 40 gal Rheem water heater from Water Heaters was an outstanding experience in a two day period . Beginning with Tanya in customer service who was very professional, friendly & efficient providing a full estimate in a short time frame. The next day a real plumbing pro, Joe Bertoni did an outstanding installation.Highly recommend this fine company for quality competitive priced products & outstanding staff.Jim Keough

Review 22 (2021-08-16 - Rating: 5)
John was friendly and kept me informed as he removed and replaced the old water heater with the new one. He went over its operation and cleaned up the work area. Very professional from Tonya setting the appointment through to job well done.

Review 23 (2021-04-13 - Rating: 5)
I purchased a new electric hot water heater which they installed. The service was excellent, the technicians courteous and competent, the work was done at the time it was promised and the price was less than the big box store. I would highly recommend Water Heaters Direct.

Review 24 (2021-04-19 - Rating: 5)
I highly recommend Water Heaters Direct for their courteous, responsive, and professional service provided by their office and service staff. Great value for the money as well. Answered all questions, was able to customize, and they handled warranty. Great Rheem products.

Review 25 (2021-02-04 - Rating: 5)
Water Heaters Direct was totally professional and responsive from the first contact to the completion and billing. You rarely see that here in Florida. I am completely satisfied with their excellent service.

Review 26 (2021-05-03 - Rating: 5)
From the first phone call to get a price and schedule to job completion everything was handled very professionally and on time.Would not be afraid to recommend Water Heaters Direct to anyone. Great job.

Review 27 (2021-08-23 - Rating: 5)
What a wonderful company!! They were very professional, and helpful. Highly recommended!! If you’re looking to get some work done this is the company to call. I have no complaint everything was great from the technician to the office personnel. It is very hard to find people that are willing to help, and provide you with a great customer service.

Review 28 (2021-09-26 - Rating: 5)
Water heaters direct installed a new water heater and repaired an outside spigot. Their price (bid) was the most reasonable from those companies contacted plus their timeliness and attention to detail was appreciated.

Review 29 (2021-08-10 - Rating: 5)
Johnny arrived on time, was professional and accomplished all that was needed in a short amount of time. In addition, his work was very neat, no excess mess to clean up after. I would contact Water Heaters Direct again.

Review 30 (2022-04-14 - Rating: 5)
Mike & Mark (brothers) were on time, checked out the 11 year old water heater, explained our options and were swift and neat in replacing the old water heater.

Review 31 (2021-03-24 - Rating: 5)
OUTSTANDING JOB! TIM and KENNY were very professional in all aspects of the installation. Warranties and proper usage of the new equipment was relaid. A very satisfied customer!

Review 32 (2021-02-19 - Rating: 5)
New condo owners in Spring Run, Estero. New water heater and 2 toilets done in one day. Matt & Nate - polite, friendly, careful. Very satisfied.

Review 33 (2023-01-11 - Rating: 5)
Technician was polite and efficient. Did a fine job installing a tank in a very small space. Job well done.

Review 34 (2022-02-11 - Rating: 5)
They were kind and efficient and extremely reasonable priced in comparison to other companies in the area. I recommend them highly.and I definitely would hire them again for any other services.

Review 35 (2020-09-23 - Rating: 5)
Received quote up front. Got an appt. within 2days. Team showed up very courteous and professional. Very pleased. Fair price excellent service.

Review 36 (2020-01-27 - Rating: 5)
The technician arrived right on time. He went right to work and completed the job with no problems or issues. Several of my friends in our development have used them with the same experience.

Review 37 (2021-01-18 - Rating: 5)
Early where very nice introduced themselves worked well together both extremely pleasant completed in a short while cleaned up all used and items from old heater checked water flow in house good Would be glad to use again if other needs arise

Review 38 (2022-07-12 - Rating: 5)
Amazing service. Tech was knowledgeable and educational. The receptionist was amazing as well. He arrived on time and the job went smoothly.

Review 39 (2021-01-30 - Rating: 5)
Very prompt and professional service from every employee I talked to during the buying and installing process of the water heater! Highly recommend this company!!

Review 40 (2022-03-24 - Rating: 5)
They responded within a day of being called, were timely and the technician did a great job. Would definitely use them again

Review 41 (2022-05-04 - Rating: 5)
Very efficient and responsive. Installers were knowledgeable and sociable.And work was excellent.

Review 42 (2022-08-23 - Rating: 5)
Mark was on time and professional and courteous. Very knowledgeable staff at office and service staff is excellent. Will refer and use again. Thank you

Review 43 (2022-04-26 - Rating: 5)
Great experience with the installers! Mark and Mike were very pleasant, neat, and professional.

Review 44 (2021-02-18 - Rating: 5)
Fair price, a job well done, you want them for a new water heater.

Review 45 (2022-10-20 - Rating: 4)
Kyle did a great quick installation. Next day service response. Thank you!

Review 46 (2021-11-23 - Rating: 4)
It was a difficult install , but they got it right ! The owner Steve and Johnnywere great !

Review 47 (2022-04-05 - Rating: 5)
Excellent company to work with, highly recommend. They were able to schedule same day to replace my old water heater. Techs were courteous and work was done professionally.

Review 48 (2020-10-08 - Rating: 5)
This was the second time I used Water Heaters Direct and I continue to be very happy with the experience . They excel in courtesy, quality & promptness of installation. Installers came on time and did a good job of explaining what they were going to do, which agreed with what Art told me what to expect when I scheduled the visit. The company expresses their appreciation for your business. I am happy to recommend them.

Review 49 (2021-05-28 - Rating: 5)
Wonderful experience from start to finish. Called Friday afternoon and by Monday morning had a new electric hot water heater installed for a fair and reasonable price. Will absolutely use again in the future.

Review 50 (2020-10-01 - Rating: 5)
Fast, efficient, and thorough!Staff were courteous and knowledgeable.

Review 51 (2016-04-28 - Rating: 5)
Thank You Kim and Water Heaters Direct for my new water heater. I absolutely love it! You made the entire process so easy not to mention achieving an excellent value! I also want to mention the great work done by Mark the technician. I will definitely recommend your services to everyone I know.Brian

Review 52 (2020-10-06 - Rating: 5)
A neighbor in my condominium community recommended Water Heaters Direct to me when my old heater began leaking. I made the call right away, and the good folks at Water Heaters Direct were able to come out that very afternoon to install a new one! The two technicians were friendly and very professional. I would use them again, and highly recommend Water Heaters Direct to others in the Fort Myers/Estero region.

Review 53 (2020-11-18 - Rating: 5)
The Water Heaters Direct technician Tim was extremely professional, performed an excellent job repairing my water heater tank and explained me in details everything he has done. I am very satisfied and will strongly recommend their service.