Roto-Rooter Plumbing & Drain Services

Photo of Roto-Rooter Plumbing & Drain Services

Located in North fort myers, Florida

Address: 268 Professional Pl, North Fort Myers, FL 33903, United States

Phone: +1 239-236-2114

Rating: 4.8

Services

  • On-site services
  • Language assistance
  • Wheelchair-accessible entrance
  • Repair services
  • Appointment required
  • Credit cards
  • NFC mobile payments
  • Credit cards

Categories

  • Plumber
  • Contractor
  • Drainage service
  • Excavating contractor
  • Repair service
  • Water jet cutting service

Photos

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Comments

  • Review 1 (2024-12-31 - Rating: 5)

    I called in the morning and by afternoon our plumbing needs were resolved. Rick was very professional and knowledgeable and very attentive to being careful with the area around him. One of the best service tech I’ve encountered in a very long time. Tip of the hat to Rick.

  • Review 2 (2024-09-11 - Rating: 5)

    Sunday afternoon plumbing issue, of course. Called RR and within one hour, plumber, Nicholas was at my house from the town next door. Neat, clean, personable. Did great job diagnosing and fixing problem. Worked incredibly hard as it involved my holding tanks etc. Cleaned up after himself and when he left, youd never know he was even here. Feel the charge was very fair for the weekend call and amount of work he did. Would recommend this plumber any day of the week!!

  • Review 3 (2024-10-30 - Rating: 5)

    Did not hear back from the three local plumbers I called, so I asked my handyman. He told me RotoRooter’s would be the only plumber who could snake out my double vanity. They gave me a two hour window, arrived on time, fixed my problem, and left the area spotless. Nick was awesome. Thank you!

  • Review 4 (2024-12-17 - Rating: 5)

    Schedule everything online, received a follow up call to confirm appt, tech called to let us know he was on the way. It’s a little pricey but they fixed the problem and was efficient with timing and service clearing the clogged drain

  • Review 5 (2024-07-09 - Rating: 5)

    Tech was on time for appointment. Extremely knowledgeable and quickly diagnosed the problem. Expeditiously handled the problem. Cleaned up after completing the repair. Pricing not unreasonable in line with other service providers. Easy appointment booking online. Coupons available. Work warranteed for 6 months.

  • Review 6 (2024-08-23 - Rating: 5)

    Thank You, Roto Rooter , your prompt and professional service was awesome. Daniel was an excellent technician. Thank you again for helping us solve our water pressure issue .

  • Review 7 (2024-09-06 - Rating: 5)

    I needed a second opinion on a plumbing job which another company had quoted me at $15,000. I had Roto Rooter come out and discovered that I did not have the plumbing problem the 1st company had found. They came out the following day and fixed my problem to my relief and it cost me about $1500. Wow, glad I called!!!

  • Review 8 (2024-06-24 - Rating: 5)

    My 1956 Florida ranch plumbing was backed up. By a clever series of tests, my tech Nick determined where the problem was, and was able to snake through my shower drain with no issue. I was having nightmares about jackhammers ripping out my slab--- but Nick leveraged his experience and no doubt saved me a bundle. Remember to tip your trades! It unlocks good will and good outcomes!

  • Review 9 (2024-05-21 - Rating: 5)

    I had an emergency on Sunday at 7pm, and they were able to be here within an hour and went above and beyond to help us!As a disabled household, we really appreciated the quick, polite, knowledgeable, and friendly service. Thank you again so much!(Also, my Yorkie sat by the door for a good 30 minutes waiting for his new best friend to come back, lol)

  • Review 10 (2024-06-27 - Rating: 5)

    Nick was the the most amazing service technician! Arrived, diagnosed the issue and resolved it in a timely and professional manner… hopefully I won’t have a stoppage again but if I do I will definitely call this company again and request Nick!

  • Review 11 (2024-02-28 - Rating: 5)

    Called on a Saturday with my toilet and shower backed up. Had a plumber out to our house within 2 hours for an assessment and estimate! Daniel was super nice and knowledgeable and fixed our problem. I was super impressed with how quickly & efficiently our issue was taken care of and no extra charge for it being a weekend. Thank you!!

  • Review 12 (2024-07-07 - Rating: 5)

    Roto-Rooter service technician Nicolas handled the issue with excellent experience..he informed me of the issue and away went trouble through the drain. The service was really great.

  • Review 13 (2024-08-14 - Rating: 5)

    David did a great job attacked the problem as soon as arrived no messing around. Very professional and left the jobsite spotless.

  • Review 14 (2024-02-06 - Rating: 5)

    We had a complex and slightly unusual plumbing problem, called Roto-Rooter, had same day service by an extremely experienced and knowledgeable plumber/technician who solved the issue. We are very happy their service and impressed with the quality of their team.

  • Review 15 (2023-07-06 - Rating: 5)

    Our business needed professional and honest help with two serious drain issues this month. Roto rooter management is professional and open to feedback. They took care of our issues and offer a solid guarantee which means a lot now days. The issue was not resolved completely and they corrected the issue. They made sure we were happy and ensured that future services will be well managed. We are grateful for their help.

  • Review 16 (2024-10-04 - Rating: 5)

    The Tech (Dillon) was courteous and informative, he worked quickly and did a good job.

  • Review 17 (2024-06-24 - Rating: 5)

    We were very pleased with our technician, Rick. Quickly diagnosed the problem and patiently explained what he was doing. Would recommend him to anyone.

  • Review 18 (2024-08-12 - Rating: 5)

    Elvis was absolutely the best ..he came asap and was very professional and kind God bless him for working on a Sunday

  • Review 19 (2024-05-28 - Rating: 5)

    The technician was early and got to work Immediately. Diagnosed the problem had it fixed verified within an hour. Absolute professional, and would truly hire them again.

  • Review 20 (2022-05-04 - Rating: 4)

    My only complaint would be that the time given for arrival and the time the gentleman actually arrived were rather far off. That said, he was very professional, did a thorough job, explained everything he did, and was very concerned about making a mess (which he did not) He was actually stuck here for at least an hour due to a Florida thunderstorm, unable to work outside. I see how the given time could be off! Would recommend Roto Rooter and the tech Grant any time. He did a great job.

  • Review 21 (2024-09-18 - Rating: 5)

    Excellent service and care thank you very much will definitely use again!

  • Review 22 (2020-01-15 - Rating: 5)

    I was impressed by the ease of the scheduling process and again with the service by service tech Jesse. He explained everything to me so I could understand what he was going to do to diagnose and then again when he identified the problem (main line clog). He showed me (visually) the problem before and after. Jesse was very friendly and professional. I was happy with the service and the detail made it easier to appreciate the value. Definitely would use again and recommend to anyone.

  • Review 23 (2024-05-03 - Rating: 5)

    Daniel was very professional. He explained everything in a way that I could understand. So far we are very pleased with the work he did .

  • Review 24 (2022-07-22 - Rating: 5)

    I was quite appreciative that a technician arrivedwithin an hour of placing my call to flush a major clog in the main sewer line of our new home. Michael was thorough, knowledgeable and professional in explaining everything. Great experience to a not-so-great sewer problem!

  • Review 25 (2024-05-20 - Rating: 5)

    Dillon was excellent! Sunday, emergency call. He explained what happened and where clog was some remedies so it doesnt happen in the future.

  • Review 26 (2024-06-17 - Rating: 5)

    Nick was very thorough and found the problem quickly and was able to fix it for me! Very happy with the service today! Thank you!!

  • Review 27 (2022-04-13 - Rating: 5)

    The technician knew exactly the problem after a brief explanation of what was happening. He immediately began work and explained everything as he worked and described the image on the screen monitor. He is an excellent assist to Roto-Rooter.......very friendly and knowledgeable. Forget about value........I needed a recovery room but water more importantly. Glad I made the call

  • Review 28 (2024-04-01 - Rating: 5)

    Quick response. The plumber, David, did a great job! Calmly and quickly cleared the main drain line. And explained everything in detail Great experience.

  • Review 29 (2024-12-17 - Rating: 5)

    Rick was very good. The problem was quickly solved

  • Review 30 (2022-04-28 - Rating: 5)

    Dan Magruder was my technician today. I want to thank him again for his absolute perfect service. He was not only professional, but he was very friendly, down to earth, and explained and described everything he did in detail. He walked me through each step before and during the process. This is a great example of why this is the third time we’ve used Roto-rooter three times since moving here two years ago. Thank you for your excellent service!!

  • Review 31 (2019-10-27 - Rating: 5)

    After having an initial bad experience with nobody showing up, or calling, I was not pleased with the company. I have two toilets and neither of them were working, which is not a good thing! I had called early afternoon and then multiple times throughout the day since I never heard anything. By 7 PM I told them to forget coming out, I would figure out something. The next morning I received a phone call from Christina, asking if I still needed service. Told her yes I did. She was very sympathetic about what had happened on Saturday and apologized multiple times. I told her if somebody could come out in the morning that would be great. She said she would call Gary and he should be calling me back soon. After Saturdays experience I was unsure if I would get a call or not. Gary called me within 15 minutes and said he would be out around 11. Sure enough he showed up promptly. I was very pleased with his professionalism and how he took care of our issues. He was very apologetic for Saturdays situation. I was very impressed with his work. He changed my whole impression of the company and I would highly recommend Roto-Rooter to my friends and family! Keep up the great work, Gary! Kudos to Christina in the office also! I now have two working toilets!

  • Review 32 (2024-09-14 - Rating: 5)

    Rick is a super guy and is quite knowledgeable, a real problem solver! A very kind man as well!

  • Review 33 (2024-09-16 - Rating: 5)

    On time and professional service. Cleared out a slow moving drain that now works perfectly.

  • Review 34 (2022-09-21 - Rating: 5)

    Elvis was the service technician for my home. He was friendly, professional, and punctual. We tried many different ways to try and get a grease blockage out from my drain pipes. Elvis didn’t quit even after the 3rd or 4th time of an unsuccessful attempt. He did what he could to get rid of it and also made sure 100% that there was no other blockage. Amazing service and great technician!

  • Review 35 (2019-04-13 - Rating: 5)

    I was visiting my parents and noticed that they had a problem with the plumbing backing up in one of the guest bathrooms. We called Roto-Rooter late afternoon and they arrived around 5:30pm Friday evening and stayed until after 9pm to finish the job. Gary was our repairman and explained everything very clearly and provided a written estimate prior to starting his work. Gary was very thorough and kept us informed throughout the repair. He was also very personable and polite and left the place cleaner than when he arrived.

  • Review 36 (2020-12-09 - Rating: 5)

    Roto-Rooter has been my go-to for plumbing emergencies for the past 6 years. Ive had the pleasure of working with Jesse the two times my garbage disposal has been on the fritz. The service has been professional, fast and honest. Their employee Jesse has always explained everything and has provided options for the repairs. Overall I am completely satisfied with the level of service Rotor-Rooter provides and I will continue to use them as my home plumbing repair and service.

  • Review 37 (2022-09-06 - Rating: 5)

    They were called secondary to a sewer back up into house. They responded quickly, made their assessment, replaced the seal on the toilet, and explained what needed to be done going forward by home association, which included leaving pictures and their findings. Excellent communication with serviceman, Phil was very good at keeping me updated as he went along. Phil was very easy to work with.

  • Review 38 (2020-07-13 - Rating: 5)

    David was kind and helpful and he fixed our issue. Arrival time was same day about 2 hours after calling with emergency on a weekend so I find that very acceptable. We had a huge party scheduled that day and would have had to cancel if Roto Rooter didnt come through. Thank you.

  • Review 39 (2020-08-25 - Rating: 5)

    I would recommend Rotor Rooter to anyone! Great customer service, came out with in a 1/2 hr. Jesse is an awesome guy to work with and knows his job and does it well! Very happy with him and will be calling them if I ever need a plumbing service again! Great job!!

  • Review 40 (2017-08-12 - Rating: 5)

    We received excellent service today from Jesse. We were happy that Saturday hours were available. He was prompt and courteous. I would definitely recommend Jesse and Roto-Rooter and will call them if problems ever arise in the future.

  • Review 41 (2021-03-24 - Rating: 5)

    We have used Roto Rooter previously and were extremely pleased with the service. This time was no different. Our technician, Jesse, was knowledgeable and professional, taking time to explain and demonstrate what he was doing. We appreciated this kind of service and know we can trust Roto Rooter to do the right thing at a reasonable price.

  • Review 42 (2020-11-10 - Rating: 5)

    Gary was professional, personable and very pleasant to work with. He did an excellent job and we are extremely pleased with his work!Edited to add - Unfortunately shortly after this work was done, our toilet began to wobble. A couple of plumbers have come out to assess and it’s decided that the toilet probably was not set back properly.

  • Review 43 (2016-05-24 - Rating: 5)

    I cannot say enough about the service I received by my service technician, Denver #136. He was very prompt, knowledgeable, courteous and a fantastic representative for Rooter Rooter. He found the problem quickly, resolved the problem, and treated the toilets that were involved in the problem. I called for service and the technician was at my house in less that an hour. I would recommend Rotor Rooter to anyone who needed a plumber.

  • Review 44 (2022-08-08 - Rating: 5)

    Grant was an amazing technician. He was very upfront and honest about our peculiar and extensive issues. Sadly it was high in cost but in comparison to others, it was very reasonable. He took the extra time explaining and showing us the issues.Very 😁

  • Review 45 (2017-10-12 - Rating: 5)

    Dillon came to my mothers to assess the drain issue in her bathroom.He was so polite, genuine and professional!Dillon seemed very knowledgeable about the plumbing based on age of home and what we were experiencing. He was quick, thorough and honest. He is a good representative for this company and his trade.

  • Review 46 (2021-04-10 - Rating: 5)

    I put uncooked pasta down our kitchen sink and garbage disposal on a Friday evening!!! I plugged everything up and water was leaking through the disposal and the dishwasher. Of course I panicked and didn’t know who to call as our regular plumbers were closed. Roto-Rooter was the first one listed for 24 hour emergency service so I called at 7pm and by 9 pm Steve was here and wearing a mask!He knew right away what to do and it didn’t take him long. He also gave us hints as to how to avoid problems in the future.You have no idea how grateful we were for the quick service. We are very appreciative and happy with Roto-Rooter and Steve!!

  • Review 47 (2024-10-16 - Rating: 5)

    Our service specialist was outstanding! Very professional and committed. Excellent communication and support. He took care of our storm drain problem completely.

  • Review 48 (2025-01-08 - Rating: 5)

    Fast response very professional I highly recommend

  • Review 49 (2017-03-18 - Rating: 5)

    We needed a plumber after hours..so many turned us down. Your company came right out. Dylan was so informative, professional and transparent with what he was finding. We had a cracked pipe and root growth. The next day he and Steve came right out and fixed the problem. They were neat, and again professional. I would absolutely recommend your company. A pleasure to work with.

  • Review 50 (2017-05-13 - Rating: 5)

    Fantastic from start to finish!!! Online scheduling was a bonus. Follow up email to confirm appointment at the time I requested. Follow up phone call day of service. Jesse arrived and was very professional. He kept me informed every step of the way. I would highly recommend them to friends and family. They are now my go to plumbers.

  • Review 51 (2019-02-08 - Rating: 5)

    Had Roto-Rooter completely clean out our pipes under our house 2 years ago. We were disappointed that 2 years later we had blockage again. We have been in house for 26 years and this is first 2 issues we have had.The Tech that came out was Jesse, after explaining our frustration he was understanding and took the time to explain that with our renovations we went with the new low water toilets which do not allow enough water to flow through he told us how to hold handle down longer for more water and more flushing. also recommended we change toilet paper we were using and we are changing with his recommendation.Impressed with the time he took to go over all our issues even showing us on the camera where blockage was and why and how happened.

  • Review 52 (2019-01-13 - Rating: 5)

    On 1/12/19 around 3:30 pm we called the local Roto-Rooter company because the company we normally use was not available as promised. Within 2 hours Shane arrived and worked diligently for 3 hours. After properly assessing every thing he called Rick in for back up. They both worked very well together and were able to finish the job at 1:20 am on 1/13/19. Both gentlemen were very knowledgeable, patient, friendly and understanding. They both truly exceeded our expectations ! Because of Shane and Rick, we will not hesitate again to call Roto-Rooter and also plan on referring every one we know to your company. We thank you for turning an unpleasant experience to a very positive one !

  • Review 53 (2019-09-26 - Rating: 5)

    I have been a happy client of Roto-Rooter for two years now. Today I had a technician in to fix my mother-in-laws sink. .The work was professionally done and the price was fair. If one lives in N. Ft. Myers or Cape Coral, one should call them!! There is no one better in quality of work or fairer with their prices.

  • Review 54 (2018-12-23 - Rating: 5)

    I was very pleased with this company. I just had my home replumbed by a different company and ended up with a water back up two days later. When I called them, they were too busy to help me. Then I called Roto-Rooter and they were here within an hour. Their employee, Dylan, was very knowledgeable with the issue and quickly resolved the problem. I would highly recommend this company.

  • Review 55 (2019-01-24 - Rating: 5)

    We were having trouble with a clog in our toilets and needed someone who would come out that day. We called Roto Rooter and they were there in a couple hours. The tech was very knowledgeable and polite. He was able to solve our problem in a short amount of time and gave us information to help us in the future. We will definitely use this service again.

  • Review 56 (2020-02-08 - Rating: 5)

    This is the second time we have used Roto-Rooter/They respond quickly and always arrive within the allotted window.Service people are very professional. Was very impressed with David.He was not only very professional but very personable as well.They might not be the cheapest in the business but we will continue to use their services.

  • Review 57 (2017-04-26 - Rating: 5)

    I called Roto-Rooter due to a kitchen sink back up problem at home, I was told they would have someone out in one to two hours. Within the hour Jesse arrived, he was very professional and immediately went to work and took care of the problem to my relief. He was very knowledgeable about his work and gave me some great tips along the way. I would definitely recommend Jesse and Roto-Rooter to all my family and friends.

  • Review 58 (2024-10-08 - Rating: 5)

    Roto Rooter tech was knowledgeable, and efficient. He diagnosed problem and showed me the issue with the camera. Told me pricing and timing to complete work and then did so. Would use them again without hesitation.

  • Review 59 (2018-06-13 - Rating: 5)

    Both Steve and Jessie were extremely professional and knowledgeable. They worked hard identified the problem and gained my trust very quickly. This company has gained my trust and will be someone I use in the future. I have had bad experiences with other plumbing companies, which really gouge prices. These guys were fair and did a great job

  • Review 60 (2017-04-08 - Rating: 5)

    Roto-Rooter arrived in the afternoon after the morning discovery of a major blockage. The technician was clear in his assessment of the situation and the costs attached to the various methods that could possibly be employed to remedy the problem. Of course, it was clear before he began what the cost would be. He also made it clear that there would be no charge unless he tackled the problem and there was no pressure from him. I was free to cancel the visit or have him proceed. He did the job efficiently with zero mess and was fast! I was pleased and would recommend to a friend.

  • Review 61 (2019-06-02 - Rating: 5)

    It was a Sunday and my toilets and shower were backing up. Called the septic company and of course could not come. Some have not yet called back and they all say they have emergency service! Called Roto-Rooter and they sent someone over with 40 minutes. His name was Gary, he listened to what we said and after looking everything over thought he knew what the problem. Well he was 100% correct. He had us up and running in a couple of hours. Gary explained in great detail how to avoid this issue in the future. No extra charge for Sunday and he even accepted a coupon. Great job Roto-Rooter!

  • Review 62 (2020-01-08 - Rating: 5)

    The Roto-Rooter technician, Gary Pinette arrived and introduced himself right away. He performed his job with professionalism from the moment he arrived until he left. He listened to our problem and asked questions so he would know better what action to take. He worked to solve the problem and showed us where the blockage was and cleared it. If I ever have another plumbing problem, I would want Gary to be the technician to handle the call.

  • Review 63 (2023-08-10 - Rating: 5)

    We had a BIG problem with a lift station outside our house. Two different plumbers came and just shrugged their shoulders at me, and finally we were lucky enough to have Dylan come out and get us fixed up!

  • Review 64 (2024-11-12 - Rating: 5)

    This was the first time that I used Roto-Rooter Plumbing & Drain Services. I am very happy with they service, yes it was a bit expensive, but it was Sunday and the tech got the job done, so I am happy with their service. Have their info saved on my phone if I ever need I will call them again.

  • Review 65 (2024-09-03 - Rating: 5)

    Called around 9:30pm Monday (Labor Day) and Dylan showed up before 10! He was very professional, polite, and empathetic and resolved the problem very quickly. I could not be more impressed with him and the entire team. Very much recommended!

  • Review 66 (2015-04-15 - Rating: 5)

    Our garbage disposal completely stopped up - any other plumber we called were not available for five days. Obviously it is very hard to not be able to use your kitchen sink for five days. We were pleasantly surprised when Roto-Rooter was able to come to our home in just about one hour. The technician was very knowledgeable and seemed to go beyond what needed to be done to get us back in service. He was very friendly and also gave us a couple of tips. For instance I never knew we were not supposed to put egg shells or potato peels in the disposal. His name was Jesse - #68.Thanks Jesse and Roto-Rooter.

  • Review 67 (2019-09-06 - Rating: 5)

    We had dealt with this plumbing issue for the long weekend when we did what we should have done on Saturday... Call Roto Rooter. The kind people there set us up with an appointment and on Wednesday morning Gary arrived on time to save the day and our sanity.Gary was awesome. He took the time to resolve our blockage and educate us to the cause and prevention of further problems. Gary ran his line to the end of our run to ensure that there were no additional problems. He also mapped out our sewer line on the property and walked us through it all in an understandable mannerThank you Gary and thank you Roto Rooter.

  • Review 68 (2022-03-26 - Rating: 5)

    The technician was prompt, professional and informative, but above all that he was so personal and pleasant to have in our home. He showed the kids the process and included them, when appropriate, with the repair. Dan M. Was a true gentleman and turned a stressful experience into an informative and fun repair.

  • Review 69 (2022-04-29 - Rating: 5)

    Dan, assessed the situation and advised me that the septic should be pumped. I feel appreciative that he took the time to thoroughly explain and answered all my questions. He was professional and courteous. I recommend Roto-Rooter.

  • Review 70 (2022-10-03 - Rating: 5)

    Amazing plummer. He was very professional, great customer service, honest , and good value. He told us what could happen and how to fix it with best case scenario and least case scenario. I would definitely call them again and ask for this plummer. Thank you Phil for a job well done.

  • Review 71 (2020-06-04 - Rating: 5)

    I called after hours around 6:30-7:30pm. They had a plumber, Dillon, call me back within 30 minutes! He reviewed the problems I was having, asked questions to understand and explained all of the outcomes it could be, as well as provided me prices for each outcome. He provided me the after hours pricing and option compared to waiting the following day, which was a FREE estimate.He came out first thing the next day, ran a camera down the drain line, accessed the septic and drain line, digging through the ground to find roots growing in the drain, which was our problem. He roto-rootered the drain line, clearing the clog of roots and walked my husband through all he was doing. Not only did Dillon provide detailed education and involving my husband in what he was doing every step of the way, he fixed the problem and only charged us $386. My husband only had an available credit line of $360, offered to pay separately and he accepted that first payment, and told him not to worry about the rest. I feel Dillon went above and beyond to care for our family. Thank you RotoRooter!

  • Review 72 (2024-09-16 - Rating: 5)

    Technician was very courteous, knowledgeable and a pleasure to work with.

  • Review 73 (2019-11-01 - Rating: 5)

    This is my 1st review for a service that I received at any of my homes ever. I called Roto-Rooter on October 29th due to a strong odor throughout the entire home. The technician Gary arrived within a couple of hours and although he could not smell the odor at the time of the service call nor guarantee the repair he recommended and ultimately performed would correct the issue, which it has. The repair recommended was the least expensive of my options. I would highly recommend Roto-Rooter and will certainly use them in the future and would suggest that if you are reading this you do the same!!!

  • Review 74 (2017-08-28 - Rating: 5)

    Great service, the office staff was super helpful and very friendly. When the plumber, Jeremy, arrived he was extremely knowledgeable and went out of his way to help with our problem. We had a pipe burst in the middle of the night and he was onsite within 20 minutes of our call. If the rest of Roto Rooter employees are 1/16th as nice and knowledgeable about plumbing as Jeremy you will go far! Just a great experience considering.

  • Review 75 (2024-09-11 - Rating: 5)

    We came home from vacation and noticed our main bathroom toilet gurgling when running the washing machine. We called Roto-Rooter on a Saturday afternoon, Brian answered the phone and within an hour we had a technician, Rick, on site. Rick was very thorough, ran some tests, and provided a reasonable explanation as to what was happening. He answered all our questions patiently and to ease our minds ran a video camera through our lines, which showed no obstructions. We have not seen the problem resurface but know that we have 60 days within which Roto-Rooter will come back if needed. We were very satisfied with their service and highly recommend them.

  • Review 76 (2019-06-09 - Rating: 5)

    After following terrible DIY advice and spending $55 at the store, my sewer backup threatened to overflow onto my bathroom floor. It was disgusting. Panicked, I grabbed the phone and called Roto Rooter, hoping to catch them before their office closed. I imagined having to spend the night away from home and having to switch my work schedule the next day, the soonest I imagined theyd arrive.I was surprised when they said they could send someone out immediately, (it was nearly 5). I dont want to pay for an emergency appointment, I said, envisioning a myriad of up charges. It can wait for morning. It will cost the same, no matter when we come, I was informed.Gary arrived about 30 minutes later. He was kind and reassuring. Its quite embarrassing to usher a stranger into your less-than-pleasant bathroom! Gary insisted hed seen worse. True or not, it put me at ease. He gave a fair quote and went to work. He located the problem, resolved the problem, showed me the blockage on camera, and discussed the possibilities for remedying the problem. His estimate for the total repair was more than fair.I am very pleased with the service I received from Gary. He also spoke very highly of the company in general. He was professional and experienced, just what you hope for in your plumber. I highly recommend.

  • Review 77 (2021-04-08 - Rating: 5)

    Rick was Excellent. He showed us on the camera how the roots were growing inside the pipe. He took his time ensuring they were all removed. Recommended a root eliminator that we picked up at Home Depot. Thanks Rick you were awesome!

  • Review 78 (2019-04-22 - Rating: 5)

    Gary did a great job on a difficult water pipe repair on an Easter Sunday when we hesitated to call anyone to work. He was both professional and personable and solved another issue for us as well that was not part of the original job. We were very impressed with Roto Rooter North Fort Myers and would use them again.

  • Review 79 (2016-03-22 - Rating: 5)

    Awesome job & service! It was probably not an even an hour from the time that we called to have someone come out to the time that Dylan arrived at our house. Dylan was very thorough, told us that it could be 1 of 2 things, gave us estimates for both and then went to work. He did a great job!

  • Review 80 (2020-04-29 - Rating: 5)

    The Roto-Rooter-Rooter office responded right away to my desperate call about the back up in my bathroom pipes. Mr.Kenna arrived within a few hours and proceeded to clean out the pipes. He was efficient and thorough and solved the problem that took several men to do several years ago. The price was excellent. I will definitely call Roto-Rooter-Rooter again the next time the darn tree roots get into the pipes, which I expect they will.

  • Review 81 (2019-04-23 - Rating: 5)

    I am property manager. Roto-Rooter helped me to fix drain problems in couple houses I manage. Always satisfied with service result. Same day professional service. April 4th, 2019 called the company to schedule service in one of our apartments. Kitchen sink was backing up. Technician Gary came on time and fix the problem. Did not leave the unit made sure the problem is solved. Very nice and polite person. Highly recommend this Professional Company to everyone.

  • Review 82 (2019-03-11 - Rating: 5)

    Could not have received better service when I was having an issue at our vacation home in Fort Myers Beach, Florida. Another plumber was unable to address my issue but Jessie at Roto Tooter took care of everything in a very professional and courteous manner. The work and the care taken were very much appreciated.

  • Review 83 (2016-01-23 - Rating: 5)

    I highly recommend Roto-Rooter. Our plumber, Dylan worked very hard to determine our problem and fix it. He was prompt and very professional. Our total experience from the first phone call to schedule our appointment to the final finished product was excellent. Thank you Roto-Rooter.

  • Review 84 (2018-02-07 - Rating: 5)

    First experience with Roto Rooter and couldnt be more pleased. Dylan arrived early, and had everything fixed within 30 minutes. He explained everything in detail and answered my questions in a very professional manner.

  • Review 85 (2022-09-08 - Rating: 5)

    Grant came and rescued us from a DIY toilet refurb gone bad. My home has an odd configuration of Poly tubing with copper elbows coming out of the wall for all valves. We couldn’t make the copper connection work, but Grant bailed us out. He found a solution and made it work. I’ll be calling Roto to change out all my corroded copper valves in the near future. Would recommend these folks to anyone.

  • Review 86 (2018-06-27 - Rating: 5)

    Dylan at Roto-Rooter has been my go-to guy for the 2 years since my company moved into a new building. He is always friendly, knowledgeable and professional and makes sure I understand the scope of work that he is either doing or suggesting. I appreciate Roto-Rooter for their always quick response time and I appreciate Dylan for doing a great job!

  • Review 87 (2019-05-18 - Rating: 4)

    Called on Saturday morning after discovering an underground leak in the main water service line. Technician arrived within an hour and began working to repair the leak. Discovered that copper pipe had developed three pin holes.repairs were made and service restored to the house. Total job only took less than three Hours total. I thought the charge for this repair was excessive, for the amount of time and material involved, but the work was completed perfectly, and I am satisfied with the quality of the repair. The service technician was VERY knowledgeable and I would recommend him to anyone having a plumbing issue....

  • Review 88 (2017-12-07 - Rating: 5)

    I work at an apartment community and have had to call Roto-Rooter numerous times due to grease buildups and items being flushed that shouldnt be. Wait time was minimal and they always got the job done. Very courteous employees and they do a great job. This time Jesse did the job and saved me a lot of grief.

  • Review 89 (2019-11-20 - Rating: 5)

    Jesse (68#) assisted us with an ongoing issue at a condominium property which resulted in hydrojetting our pipes in order to clear the blockage. He was an absolute workhorse, extremely friendly, and his knowledge of his trade was impressive. What a great representative of this company.

  • Review 90 (2020-07-21 - Rating: 5)

    Had a plumber out to identify issue and they were very vague. Called rotorooter and the technician was able to show the issue via camera and was able to do a preliminary fix until pipe could be replaced. Tech was professional and on time. Highly recommend.

  • Review 91 (2016-07-31 - Rating: 5)

    Our plumber came out to fix our overflowing toilets and tubs within an hour of calling. He assessed the situation with a camera through our pipes to determine that roots have taken hold in our pipes. His team is going to come in tomorrow to jackhammer our floor to fix our pipes right away. The situation was awful but Roto-Rooter was super helpful and nice. They were able to help us right away.

  • Review 92 (2019-04-23 - Rating: 5)

    Gary came out first thing today and was here all day! He was very nice! We have had plumbing issues since we bought this house and our $450 turned into $1300 today. He was very thorough and explained everything. However we still need another $2500 to fix the job completely. Our grandkids 7 of them just loved from Ohio and our living with us so can not afford it at the moment. We will be requesting Gary when we are financially ready!! Til then we have to split up using water so our tank doesnt flood the yard. Thank you Gary and Roto- Rooter!

  • Review 93 (2018-07-17 - Rating: 5)

    So glad I called Roto Rooter. Great service! Manny was wonderful very courteous. Answered all my questions (and I had many). Such a hard worker Roto Rooter is lucky to have him. I called another company and was shocked at the price they wanted, to do the same job. (had to cancel the other company when they didnt show up. waited two hours after the scheduled appointment before I canceled) Called Roto Rooter and Manny was here in a few hours got us all set for the night and came back the next day, and right on time. Descaled the main house drain did a great job. We are all set now. Saved us a lot of money too. I hope I can request Manny the next time I have to call. Thanks Roto Rooter and Manny! Highly recommended.

  • Review 94 (2018-11-20 - Rating: 5)

    Technician we had was Jesse who was EXCELLENT. He explained everything even showed his camera going through the drain system and was extremely thorough. Highly recommend RotoRooter and him specifically if you are in the Naples Fl area.

  • Review 95 (2018-02-16 - Rating: 5)

    Jesse 68# was outstanding! He arrived promptly and quickly cleared our ancient clogged kitchen pipe. So happy to be able to use my kitchen again. Thanks a million Jesse and Roto Rooter for your prompt and excellent service!

  • Review 96 (2020-01-10 - Rating: 5)

    Jesse was awesome and knowledgeable. He listened to my problem and helped me with a solution. I’ve had 2 other service calls For the same problem with no improvement to a clogged sink and Jesse was confident that he could help. He followed his instincts when my knowledge of my own plumbing was wrong. He nailed it. Thank you Jesse!

  • Review 97 (2016-05-17 - Rating: 5)

    The main cutoff for my houses water supply blew up late in the evening and I was at my wits end trying to figure out how to get my water back on. I called RotoRooter because of their 24/7 service, and within an hour a courteous, highly competent and friendly young man, Jesse, appeared to save the day. He worked until nearly midnight, making sure the water was back on and stayed on. I couldnt be more pleased with RotoRooter and highly recommend this service.

  • Review 98 (2017-11-08 - Rating: 5)

    Dylan arrived to address plumbing issues in two bathrooms.He did an outstanding job - Dylan is both knowledgeable and personable, he explained the issues and provided options for how to address each.Dylan is a top notch technician and he provided excellent customer service.All issues resolved and a plan developed in the event of future need.Thank you,Joanne

  • Review 99 (2019-07-25 - Rating: 5)

    My husband and I found ourselves in a real mess on a Sunday afternoon when our sanitary sewer backed up into the lower level of our house. But thanks to the hard work, dedication and ingenuity of Gary Pinette of our local Root Rooter firm, our problems were solved by that evening. Gary was amazing! He was diligent, polite and very knowledgeable and even did his work through a rugged rain storm. He had to be persistent to figure out what the problems were and worked for hours to solve them. He was willing to address issues that most others would have walked away from. This would have been a big job any other day, but to have this type of exemplary assistance on a Sunday evening was above and beyond the call of duty! In addition, Gary was polite, provided lots of information to us about our sewer line, and was very agreeable. We cannot recommend Gary Pinette more highly and we praise him for his excellent service. We think he is a terrific representative of ROTO ROOTER’S dedication to customer satisfaction. Thank you Gary and Roto Rooter for a job VERY WELL DONE!

  • Review 100 (2018-05-26 - Rating: 4)

    My invoice # 106433.Not the fault of the tech that came out, but it was a job getting anyone to come to my house.When someone came, the problem was going to take a few hours and I had an appt. in an hour or so, so I had to postpone to the next day.Then they called and said they could not get there that day, so postponed again. Finally 1 week and 1 day after the problem occured, it was repaired.All went pretty smoothly after that and I now have my septic system back in operation.Thank you Jesse, for working so diligently in the rain and standing water and getting the job done.

  • Review 101 (2017-07-05 - Rating: 5)

    I needed a leak under my kitchen sink fixed fast because I was scheduled to fly back north the next day. I scheduled an appointment on Roto-Rooters web site and they called back right away. Steve replaced a leaking fitting and piece of plastic pipe with no issue. Thanks for the great service!

  • Review 102 (2016-12-06 - Rating: 5)

    I called Rotorooter because a neighbor recommended them. It was a very good choice. Same day service, a technician who was knowledgable and did a great job. (His name was Bryan #150) He made sure that all my water sources were running properly. I might also add that I had a follow up call from a staff member at the company checking to see if I was satisfied. I WAS VERY SATISFIED.

  • Review 103 (2018-10-06 - Rating: 4)

    I received same day service. My sewer problem affected my whole house - the sinks, tubs, shower and toilets. The technician fixed my problem in about an hour. I was so relieved but it came with a price! $406.95 was a steep price to pay, but what could I do? Satisfaction - high, cost - shocked!

  • Review 104 (2019-05-29 - Rating: 5)

    The service man was very nice. He introduced himself His name is David. He took the old disposal out and put the new one in.and I was very pleased with the job. He cleaned up and left. In the past, I lived in NJ and if I had a problem I called Roto-Rooter.Thank you Roto-Rooter

  • Review 105 (2016-07-23 - Rating: 5)

    This was my first experience with Roto-Rooter and a pleasant one at that. Dan Magruder did an outstanding job of detecting and clearing our sewer blockage problem. He explained everything in detail and then proceeded to resolve the situation in a professional manner. Not only that, I called at 10:00 am and the job was completed by 5:00 pm the same day. Now thats service!

  • Review 106 (2016-09-20 - Rating: 5)

    Roto-rutter, North Fort Myers is one of the most professional and quality-driven companies with whom I have had the pleasure to do business. From the initial request to unclog a main line, I was impressed with the outstanding service and courtesy I received.The plumber (Dan M.) who came out was prompt and polite. He was able to assess the situation and fix the problem at a very reasonable price. In this day and age when it is generally the rule and not the exception for companies to miss scheduled appointments or not return phone calls, Dan treated me with respect and consideration, and I appreciate the integrity and exemplary manner in which he handled the job.This was the first time I needed to contact a plumber, and it was a joy to work with a company that knows the meaning of quality work and efficiency the way Dan does. I look forward to doing business with them for years to come, and I wholeheartedly recommend ROTO-RUTTER and Dan.

  • Review 107 (2018-06-28 - Rating: 5)

    My call for help was immediately acknowledged and a tech was on way within the hour!Dylan arrived accessed the problem and explained everything in detail to me and gave me the total cost of the repair prior to beginning the work, ( Invoice #107111)!Once his plumbing work was completed he informed me that he had requested one of his associates in the water division to come by to make sure we had no water 💦 in walls.We would recommend Rooter Rooter, Cape Coral Florida to any and everyone! Congratulations and Thanks to the FORD FAMILY for running an Over the Top company with an honest, caring and extremely professional staff from the girls in the office to the problem solving technicians.That you Rooter Rooter for coming to our rescue once again...THE BEST COMPANY IN FORT MYERS FLORIDA.You Truly satisfied customers,Tony and Junemarie Navy

  • Review 108 (2019-11-20 - Rating: 5)

    Our septic line was getting clogged with tree roots. The plumber (Gary) that came out was super nice, patiently explained everything and answered my questions, and did a great job. For the amount of work involved, the price was very fair.

  • Review 109 (2020-03-04 - Rating: 5)

    Very responsive, sewer line backed up in the evening, Roto Rooter was there in about 30 minutes and took care of the problem. Tech very nice explaining the problem, the fix and how to avoid in the future. Recommend them highly.

  • Review 110 (2019-06-11 - Rating: 5)

    Had Roto-Rooter hydro-jet the drainage pipes fed from my downspouts. The high pressure water cut and cleared out roots and debris to get everything flowing nice and smoothly again. Thanks to Dylan and Jesse for a job well done.

  • Review 111 (2018-07-10 - Rating: 5)

    SO grateful for the RotoRooter doctors who diagnosed and repaired our pluming problem! Jesse and his colleague, and the home office RotoRooter folks, embodied integrity and respect in their work and communication. Would not hesitate to recommend them or call them again!

  • Review 112 (2020-05-09 - Rating: 5)

    My 15 year old water heater started to leak heavily and needed replacement. Roto-Rooter came out within the hour and gave me a quote for replacement. The work was done early the next day and they used a good quality (not the cheapest item at a home improvement store) water heater that was installed properly. I prefer to go with Roto-Rooter as you know a well established company like this is going to be around to take care of any problems that may pop up.

  • Review 113 (2021-04-04 - Rating: 5)

    Our technician was Steve. Called around 10 am on Easter Sunday and he was there a little after 11 and done in about 20 minutes! Couldn’t have been a better more positive experience.Just wish I could somehow rate Steve more specifically on this survey. If the technicians get to see these reviews... thank you Steve!!

  • Review 114 (2020-01-15 - Rating: 5)

    Would like to express my thanks to Gary Pinette from North Fort Meyers location. Made a call to our new home and problem solved a difficult septic tank issue with our electronics. Rather than just tear up our front lawn and replace a 2 year old float he set up a system that allowed me to monitor and call in if the float failed...Could have been out big dollars and a torn up lawn...instead it appears our problem was caused by a power outage. Great guy and really knows the plumbing business. Cant say enough about Gary and Root Rooter...oh yea, this was 4 pm on Sunday. Im retired and this was a great experience. Thanks again Gary. Dennis & Jennie

  • Review 115 (2018-06-28 - Rating: 5)

    Plumbing issues are always stressful! I received a call on Monday morning that the service tech would be out that day after filling out a form online in the middle of the previous night. It was a pleasant surprise to receive the call vs. having to call them. The service could not have been nicer, was educated, and surprisingly, passionate about fixing backed up toilet problems. Amazing. Thank you.

  • Review 116 (2016-06-03 - Rating: 5)

    I have always been a fan of using local companies rather than national companies because I am worried about getting ripped off. But after several negative plumbing experiences with local businesses and a long wait time to get any work done, we decided to go with roto rooter. This is our second time using them and I was very impressed. Dan Magruder was our plumber and he explained everything to me in great detail. He explained the pricing and gave us different options based on the kind of budget we wanted to use. He also took care to not mess up our house. We will definitely continue to use Roto Rooter.

  • Review 117 (2018-08-09 - Rating: 5)

    Fantastic service. These people are great. Knowledgeable, prompt, courteous and friendly. Service tech Dylan worked for over two hours to clear what had lodged in my pool overflow drain.

  • Review 118 (2020-08-01 - Rating: 5)

    Called Roto Rooter to find the pipe leak in the master bath which had caused water damage and later found mold. Within 3 hrs of calling they were at work, found and repaired the leak, cleaned out all damaged materials and set up an air purifier machine plus dehumidifier to clear the air, dampness and mold. Brian, Rick and Jeremiah were so efficient, clean, polite and respectful during the whole 2 day process. Call Roto Rooter you will b satisfied!

  • Review 119 (2022-02-08 - Rating: 5)

    Called for service Dylan came out took care of the problem. He was very knowledgable, professional, on time, and got the job done right. Great company to use wont use anyone else!

  • Review 120 (2016-09-27 - Rating: 5)

    Prompt, thorough, knowledgable, well-equipped. What else can you say? Jesse was polite and efficient, too. You need the right tools, and they had them. Service was very good. For a serious clog these guys can outdo any run of the mill plumber and the cost was in-line.

  • Review 121 (2019-02-19 - Rating: 5)

    Had an emergency plumbing issue and Roto Rooter was the first to call back and assist immediately - had a tech out to resolve the issue within 2 hours of my early morning call. The tech (Jesse) was professional, experienced and quickly resolved the issue with ease.

  • Review 122 (2018-11-26 - Rating: 4)

    We live in a mobile home park. On Saturday of a busy holiday week-end 3 of our members came to me complaining their plumbing was clogged, they couldnt shower or flush. After determining there was nothing we could do I called Roto-Rooter. The Roto-Rooter tech (Jesse) arrived on site in a reasonably short time and went right to work. He had all the equipment necessary to do the job with him. He scoped out the sewer line from 2 different places pinpointing the problem clog. He then proceeded to power clean the plug away opening up the sewer line.The Roto-Rooter Tech was friendly, knowledgeable and efficient. He kept us informed on what he was doing and the results he was achieving. I really cant say how pleased we were/are with the fast friendly service we received from the Roto-Rooter team.Dennis Grill, President DAMHOA

  • Review 123 (2020-09-13 - Rating: 5)

    Grant came out on a rainy Sunday and unclogged our pipes. He was quick, honest and very knowledgeable. We have used this company many times and always have had a good experience.

  • Review 124 (2022-09-10 - Rating: 5)

    We had our lines Camered and have a bit of peace of mind as to how we want to proceed. Phil was very professional and very informative. We would definitely use their services again.

  • Review 125 (2018-01-17 - Rating: 5)

    Very pleased. The two technicians, Mike and Rick, were polite and courteous and fixed my sink in a timely manner. If I have a problem with other issues, I will definitely call Roto-Rooter again.

  • Review 126 (2016-01-09 - Rating: 5)

    Loved Dylan tech 138! This company had a tech come out when I needed emergency service at 11:30 at night. Dylan was the tech who came out and did a great job! This all happened on 1-8-16 11:30 pm and Dylan arrived around 12 am and was here till 2:35 am 1-9-16.Thanks Again Dylan and everyone at Roto Rooter!

  • Review 127 (2022-08-31 - Rating: 5)

    My request for service was answered very promptly.The young man that came to clear our drain was very professional, efficient, knowledgeable, polite and kind as well. I would recommend this company and our service man in particular!

  • Review 128 (2019-03-28 - Rating: 5)

    Roto Rooter to the rescue! Our tech, Dave, was incredible! Friendly, knowledgeable and walked us through the entire process from start to finish. The best company for all your plumbing needs, hands (and plungers) down!

  • Review 129 (2022-08-29 - Rating: 5)

    My technician was amazing and so helpful! This was a very pleasant experience. He even took the extra mile to clean my toilet from all the mess that happened the night before! Exceptional service!

  • Review 130 (2018-04-23 - Rating: 5)

    I was babysitting my grandson at my daughter and son in law’s house, so I was there when Rotorooter did the work. Jesse and Marvin couldn’t have been nicer or more polite. Jesse explained every step of the process along with the cost. They were able to diagnose the problem (tree roots in the pipe) and take care of it. Jesse wrote it all out on the bill as well as drawing a separate map so the homeowners would completely understand what RotoRooter had done and what to do in the future. They marked the spot with an orange flag.I was very pleased and impressed with Jesse and Marvin.

  • Review 131 (2018-06-14 - Rating: 4)

    Had company visiting when my house backed up with a clogged drain. Called Rotorooter and they were here within 30 minutes. They worked above and beyond to clear the drain at the least cost to me. I am definitely a fan and will call them if needed in the future!

  • Review 132 (2023-03-19 - Rating: 5)

    Rick was very nice and extremely efficient.The price was a little high, but he knew what he was doing.We would use him again!

  • Review 133 (2019-09-28 - Rating: 5)

    David , the Roto Rooter technician who serviced my home was on time and very professional in providing the services required to clear a kitchen drain.My experience led to our home owners association contracting with him and RR, based on my recommendation, for additional services for cleaning out the main sewer lines for our entire condominium.Their prices are competitive and the service is of highest quality.Regards,Bob St Cyr 13 Rivard Road Naples FL

  • Review 134 (2019-06-12 - Rating: 5)

    I was not satisfied with the fact that RotoRooter had not been able to find and rectify the fault that I had engaged them to do and wrote a review complaining about it. RotoRooter contacted me and they agreed that they had failed and gave me a refund.So I am satisfied and I am giving them five stars because they were responsive and accepted responsibility and gave me a refund.

  • Review 135 (2019-06-15 - Rating: 5)

    Steve (154) was the 4th plumber to attempt to tackle my issue today. After two other companies searched for the issue and failed to find the issue, we called rotorooter. Steve was polite and explained everything he was doing as he was doing it. He found my issue in about an hour. He worked hard the entire time he was here. He found and fixed the clog with ease. He even cleaned up each area he had to work in. This guy is the man and I will never call another plumbing company again. Rotorooter and Super Steve get things DONE!!!! Save yourself a headache and call Rotorooter first!

  • Review 136 (2018-07-12 - Rating: 5)

    The crew at Roto- Rooter were great ! The techs were knowledgeable and evaluated the problem systematically and thoroughly. The problem was First evaluated by City public Works and they determined the issue was on my side of the sewer when in fact the Roto-Rooter team proved it was in fact the citys problem and the blockage was fixed ,I now have open sewers and Roto -Rooter saved me a good deal of money. THANK YOU

  • Review 137 (2022-08-03 - Rating: 5)

    Best experience ever!!! Our technician, Grant was so friendly! He knew exactly what he was doing and fixed our double sinks quickly and efficiently. Thank you, Grant!!!

  • Review 138 (2020-01-15 - Rating: 5)

    Jessie was professional and courteous. He was able to come up with a solution to my drainage problem. He listened to my concerns. I will use Rotoscoped-Rooter for all my plumbing needs in the future. - Thanks Jessie

  • Review 139 (2016-10-18 - Rating: 5)

    Responded quickly for a late night emergency. Diagnosed the situation and explained what the repair to the clogged waste line would entail. Returned the next day and completed the job as explained, in a timely fashion, and at the quoted price. Both Mike and Jesse were competent and professional. If I have another emergency I hope they respond.

  • Review 140 (2017-03-08 - Rating: 5)

    Wow! Weve used several plumbers in the area,over the years, as this property is an 8-plex. We couldnt be happier with RotoRooter! Jesse was so knowledgeable in his craft. He explained everything including the correct toilet paper to use. RotoRooter has all the technology and equipment to do the job right!! I wouldnt recommend using anyone else now that Ive used them. Great job Jesse!

  • Review 141 (2019-12-11 - Rating: 5)

    Dylan to the rescue once again. This was Dylans third time to help us with issues and again he fixed our problems. He has replaced a toilet and cleared the lines for us so the sink drains like a charm. He was prompt, courteous and was up front with issues and cost.

  • Review 142 (2016-08-04 - Rating: 5)

    The whole team at Roto-Rooter Plumbing are nothing short of phenomenal!I recently with all the rain the water in my driveway wouldnt drain, upon further investigation, it appeared that the pipe from the drain to the covert in the back of the house clogged. One call, and one of the super-efficient team members got out here in less then one hour, Tech Jesse took a look and had the whole problem solved, and was done before I even realized what had happened. It was like a guardian angel of plumbing was sent down to solve our problems. I will NEVER hire anyone else beside Roto-Rooter Plumbing for any plumbing problems.Thanks again to Tech Jesse and his support team

  • Review 143 (2019-04-04 - Rating: 5)

    The technician was very professional and determined the problem with my plumbing system efficiently and thoroughly. The repair work he performed was done in the expected time frame and my problems were remedied after his completion of the work.

  • Review 144 (2018-09-16 - Rating: 5)

    Randall did a fantastic job in figuring out our water heater problem. He was quick to diagnose the problem and came out the next day to fix our water heater. Thank you for employing such a fast and reliable person. :)

  • Review 145 (2021-06-12 - Rating: 5)

    This was a second opinion from a plumbing company for a garden hose stuck in my main drain when I attempted to unclog a greaseball in my main sewage line. Suffice it to say that David K. not only was able to solve the problem in 2 hours, but also saved me potentially many thousands of dollars in repair fees to locate and dig through my slab. Highly recommended!

  • Review 146 (2017-12-19 - Rating: 5)

    Dylan was on time,a rarity today, very professional and polite. Cleaned up after himself and offered many suggestions to get the job done. I now have a vortex when the sink drains. Will differently use them again. Order#103708

  • Review 147 (2016-06-15 - Rating: 5)

    Could not have been more professional. Arrived in a timely manner and completed the task with little to no interruptions. Jesse was ready to answer all questions and concerns. Would recommend them as they have the equipment and knowledge to take care of issues.

  • Review 148 (2024-10-16 - Rating: 5)

    Best service thank you so much excellent job 👍

  • Review 149 (2018-08-21 - Rating: 5)

    Dillon is a very professional plumber. He was very thorough and wanted to ensure we were satisfied with the final product. Answered questions and made estimate crystal clear. Job Well Done Thanks!!!!

  • Review 150 (2017-12-19 - Rating: 5)

    A great combination of helpful, pleasant office staff and , in my case, a personable and professional repairman [ Jessie # 68] who diagnosed my problem, fixed it and cleaned everything up. [reference iinvoice #103174]. Would definitely use the co. again and would recommend Rotorooter to friends and neighbors.

  • Review 151 (2020-08-11 - Rating: 5)

    Service tech, Dylan, used a camera a with locator device to determine where our detached garage septic tank is located. Neither the property survey nor the Department of Health in Lee County, Fl had the information needed to locate the septic tank. Dylan used the clean out access pipe to start the camera feed. He found the tank!! This service was very helpful. Thank you!

  • Review 152 (2018-11-08 - Rating: 5)

    We were quite pleased with or service today. Dylan was extremely pleasant and helpful. He did an excellent job. Dylan was very informative with information on how to prevent future problems.

  • Review 153 (2018-11-14 - Rating: 5)

    Steve/154 was very through and shared his expertise. We are very satisfied with the work he did and the timely manner in which he completed it. He did not leave without making sure everything was fixed and working properly.

  • Review 154 (2019-01-30 - Rating: 5)

    They came out quickly after we called them. Jesse was very professional and friendly and he explained us the issue and what we can do to prevent the same thing happening again. Everything seems fine now.

  • Review 155 (2016-05-08 - Rating: 5)

    Again, Roto-Rooter saved the day. Our kitchen sink backed up the day before a big dinner party. Jimmy arrived promptly first thing in the morning, unclogged the sink--no muss, fuss! They are always reliable.

  • Review 156 (2024-04-16 - Rating: 5)

    The tech is well trained, polite, and very clean. AND had the proper tools to do the job correctly

  • Review 157 (2018-11-24 - Rating: 5)

    Fabulous and fast!! We have used them in the past & would not consider anyone else! Technichians fully explain & diagnos the problem, show you on the camera screen, explain the cause, explain how to avoid future problems & fix you up & provide a guarantee! Dont use anyone else, Roto Rooter is the best!!

  • Review 158 (2019-09-23 - Rating: 5)

    Roto-Rooter Technicians have always made my troubles go down the drain. I just had Steve over to install my plumbing needs from having my kitchen redone. Steve showed up on Friday afternoon and installed my faucet, refrigerator connection fro my fridge ice maker , my dishwasher, my garbage disposal and my bathroom sink plunger. He cleaned up the work area after his work was completed, explained everything that would be done prior to starting each task (especially the refrigerator connection becuse he installed a box for the connection to allow the valve to be stable jonce connected to the refrigerator water line and not have to worry about pushing the refrigerator back too far. Steve was very pleasant and calm and professional. Roto-Rooter and Steve are my go to for any plumbing services needed ! Thank you Steve/154

  • Review 159 (2016-06-13 - Rating: 5)

    Jesse was prompt and professional. He explained what he intended to do, and what it would cost. He informed me of the guarantee and what to do if I should have future problems. I would recommend Jesse and Roto-Rooter any time.

  • Review 160 (2024-06-03 - Rating: 5)

    My service man was knowledgeable , friendly, and fixed my problem in a professional manner.Thank you

  • Review 161 (2016-05-11 - Rating: 5)

    The main drain line coming from our office was clogged and had backed up to the point that it was leaking from the cleanout caps on the pipe. Denver came out to snake the drain and remove the clog. He worked the snake at the first and second cleanouts with no problem. Unfortunately, when he got to the third cleanout, the clog was unable to be removed and nearly broke the cable. Denver determined that the pipe was broken and likely had some level of root intrusion from nearby trees. He gave me two options: 1) hydro-jet which would clear the line but would not completely fix the underlying issues (lower cost) or 2) dig up the main line to expose the affected area, then replace the section of affected pipe. We opted for the cheaper, short-term fix and did the hydro-jet. Denver came back out with the hydro-jet machine and cleared the line as promised. Afterwards, he was able to inspect the pipe with a camera and confirmed that the pipe was in fact broken and that there was root intrusion. Denver also determined that the main line had developed a sag over time, likely due to the nearby trees. He advised that this was only a temporary solution and that at some point in the future we would likely have the same issue again until the underlying problems were properly corrected, but could not realistically provide a timeline for recurrence. While this is only a short term fix, it got our bathrooms functional again. Denver was very professional, courteous, explained everything thoroughly, and did a good job. I would definitely recommend Denver, and will be calling him again if/when we have other plumbing issues in the future.

  • Review 162 (2016-08-23 - Rating: 5)

    Jesse has helped us with the same issue in the past and has always been professional and efficient. He was quick to relieve the stress of our frustrating situation. Great Guy! Great Company!

  • Review 163 (2019-04-05 - Rating: 5)

    The Roro-Rooter technician David Kenna showed up within 30 minutes of my call for help, diagnosed the problem and solved it within 45 minutes. A homeowner could not ask for better service. Thanks a million Roto-Rooter.

  • Review 164 (2022-09-10 - Rating: 5)

    Phil was awesome. He made us aware of what the issue was. He explained everything in detail. We are very happy that Phil took care of our issue

  • Review 165 (2020-07-06 - Rating: 5)

    Very professional and wore A MASK. Dylan was very knowledgeable and explained all phases of work he was doing. We have scheduled for additional service in the upcoming week. Thank you!

  • Review 166 (2019-07-25 - Rating: 4)

    Marvin came out late, around 11:00 pm and was very friendly and professional, taking time to explain exactly what needed to be done and why.The price seems a little high, but it was good to know we could have the problem resolved the night it occured.

  • Review 167 (2024-09-23 - Rating: 5)

    On time, fixed the problem and very friendly and professional.

  • Review 168 (2018-02-08 - Rating: 5)

    Dylan was great - he was very fast and fixed my drain within 30 minutes. He was polite, knowledgeable and very helpful. Thanks!

  • Review 169 (2016-06-18 - Rating: 5)

    Jessie (No. 68) was prompt and efficient. He knows exactly what to do to solve clients issues. The perfect cleanup after clearing my drain was a nice final touch.

  • Review 170 (2017-08-11 - Rating: 5)

    Cleared blocked drain line and cleaned septic output filter did a good job were very personable courteous and cleaned up the outside area i would certainly use the service again and recommend it to others thanks for a great job.

  • Review 171 (2020-03-03 - Rating: 5)

    These guys got the job done and were on time. So respectful and well mannered. It was late at night (more than 10pm) and they were working like it was day. Recommend them 100%!!! 03-02-2020

  • Review 172 (2019-07-11 - Rating: 5)

    Very quick response time. Gary, our plumber, was very attentive and completed the job timely. No cleanup necessary, and very respectful to our request to wear booties.

  • Review 173 (2019-07-16 - Rating: 5)

    Quick response to my service call. Courteous call operators and plumber. Kept up-to-date on arrival time, reviewed issues and solution, fixed issue timely and efficiently. Top Quality!!!

  • Review 174 (2017-01-10 - Rating: 5)

    My experience was excellent from the first call till it was taken care of..john ford was the technician that was sent..he was courteous, kept everything clean and fixed the pipe mess...the dogs liked him also...thanks for an awesome pumbing experience.

  • Review 175 (2024-09-03 - Rating: 5)

    They showed up on a holiday within the window of time that they stayed and completed the job in less than 20 minutes.

  • Review 176 (2023-06-16 - Rating: 5)

    The service man was so nice and friendly and did a very good job for sure if I need another plumber I will use him and your company thank you so much

  • Review 177 (2022-08-12 - Rating: 5)

    Appt was great. Friendly, went above and beyond, professional, good communication. Very neat and cleaned job area up. Will use again! Thanks for great service.

  • Review 178 (2021-01-30 - Rating: 5)

    We had our sewer backed up and they unplugged it! They were efficient and polite! We called on a Sunday and they showed up in about an hour! They were done in 10 minutes!

  • Review 179 (2016-05-11 - Rating: 5)

    Dylan did a great job. Quickly he determined the problem and by fixing it gave us comfort knowing that the hurricane season was coming up. Thanks.

  • Review 180 (2019-10-26 - Rating: 5)

    Excellent service. Jesse was prompt, thorough, efficient, and very helpful.He explained the problem, and the needed remedy, very clearly, Good work.Good experience. Bob DeMarco

  • Review 181 (2016-11-26 - Rating: 5)

    Dylan was the tech and he was very informative and professional throughout the whole process If ever I have a plumbing problem again I would not hesitate to call on him again. Thanks, DB

  • Review 182 (2023-05-07 - Rating: 5)

    The tech was so nice and got our problem taken care right away. So professional. Friendly. Woykd definitely call again

  • Review 183 (2020-08-06 - Rating: 5)

    Very professional they were on time got the work done properly get right down to the point they were able to point out the cleanup pipe they left the flag standing up to let me know that where it was located I will highly recommend them and I much rather pay top dollar Like they deserve rather than calling somebody else and just waste my money these people are very professional myself personally I’ve been in the construction field for over 40+ years Robert Dávila Puerto Rico Robert for short

  • Review 184 (2024-08-07 - Rating: 5)

    Great job. Very thorough.

  • Review 185 (2019-06-11 - Rating: 5)

    I called around 2:30 this afternoon and thinking I wasnt going to see anyone until tonight Jesse came out around 4:30 or so and fix my clogged drain in the stand up shower. Very pleased with the work done.

  • Review 186 (2020-10-25 - Rating: 5)

    Technician was superb. Explained what and why he was doing very patiently to me. Was right on time and cleaned up very thoroughly. Very satisfied with the whole experience

  • Review 187 (2020-08-28 - Rating: 5)

    Great experience with the company especially the plumber Steve . They genuinely wanted to help resolve my issue and kept my cost down . Excellent customer service. Will definitely recommend to all .

  • Review 188 (2016-07-31 - Rating: 5)

    Jesse with RotoRooter was great. Showed up promptly, worked the problem completely until a solution was found and made all repairs timely. Thanks.

  • Review 189 (2019-07-17 - Rating: 4)

    Had a partial block in the main. Gary arrived within in an hour of calling. He was very professional and found the problem in a timely manner. (grass roots blocking the main)

  • Review 190 (2019-11-13 - Rating: 5)

    I had two rooms flooded which needed water removal and a pipe issue. They both showed up within 20 mins and did a great job!! Would highly reccommend.

  • Review 191 (2022-02-16 - Rating: 5)

    We utilized the sewer camera system to access the internal part of the piping system. Roto-Rooter was well prepared and equipped with an advanced camera system.

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