Roto-Rooter Plumbing & Water Cleanup

Located in Detroit, Michigan

Address: 422 W Congress St, Detroit, MI 48226, United States

Phone: +1 313-265-2392

Rating: 4.6

Services

On-site services
Repair services
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Credit cards

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-10-24 - Rating: 5)
Robert (Red) came to my house to snake my main drain. He was fantastic! I had just had the main drain snaked a few weeks prior by a different company & it backed up again. Turns out the first company misdiagnosed the issue saying it was tree roots. Robert got thru the soft blockage & all is well!! He was excellent at explaining everything. He was extremely courteous & friendly. I would definitely recommend him & use Roto Rooter again if needed.

Review 2 (2024-05-04 - Rating: 5)
James Biondo replaced pipes and floor drains in my basement it was a big job. He also used jets to clean the drains. I will use Roto Rooter for all my plumbing needs. The other two guys Anthony and Eric Smith are fast and efficient they left my basement floor clean. I will recommend Roto Rooter to anyone because in my experience they were very knowledgeable and professional Company.

Review 3 (2024-01-20 - Rating: 5)
I had another great experience with Roto-Rooter. They’ve done a lot of work for me over the years. Eric, Neil and today’s technician was Willie Stevenson. He showed up on time, was friendly, answered all my questions and did a great job. I’m very pleased with all the work done today.

Review 4 (2017-01-02 - Rating: 5)
We chose Roto Rooter because family and friends said they were honest and trustworthy and do not push you to spend more. Joe was our service technician and he was very professional, and left my basement cleaner than it was before he came. Snaked my drain and I can do my laundry and all household needs again conveniently. I would choose them again in a heartbeat, thanks for the help! Invoice # 141731, Ryan & Kaley King

Review 5 (2023-12-15 - Rating: 5)
I received very prompt and professional service from Root-Rooter. Joe arrived on time, methodically assessed the problem, and he exceeded my expectations by cleaning waste line repeatedly until he was comfortable water flowed without obstruction. This was a hundred foot run, and a fair amount of work was required. I am very happy with the service provided and will use RR Plumbing again if the need arises. Good job, Joe!

Review 6 (2023-11-20 - Rating: 5)
My family & I have been using Roto-Rooter for 15+ years. I recently had technician Al come out, he was very professional, very knowledgeable, took the time to explain my options & was very patient with me. He made a hard situation easier. I will continue to recommend and be a customer to this company.

Review 7 (2023-10-20 - Rating: 5)
I have been having issues for longer than I should have allowed with my bathroom. I was told my tech would be out between 10-2pm with a call when they were heading out. I got a call and was told theyd arrive around 1015am. They did. Blake came in and from the beginning was very professional, courteous, and informative. He made sure I understood all of my options with what I could do and what was within my budget. He was transparent with pricing, gave excellent suggestions, and has a genuine through knowledge to do the job and do it right. He kept me informed with every step. When we ran into an unforseen issue, he again stopped to explain EVERYTHING and give me options. The entire time, he was friendly, so nice, and helpful. He explained with each option, what the immediate outcome vs long term outcomes could possibly be for each. Blake never once pressured me into something or spoke to me like I was stupid or made the wrong choices. He fully understood me, my situation, and my budget restrictions. Needless to say, I recommend them 100%, especially if their employees are all like Blake. He went above and beyond!

Review 8 (2023-12-04 - Rating: 5)
Very happy with the way Josh handled our blocked drain. I especially appreciate the time taken to educate us about what was happening, as well as making sure we knew how much it might cost before we committed to having the work done. All was restored to normal, very proficiently and professionally.

Review 9 (2023-12-18 - Rating: 5)
,Matt our service technician was wonderful. Very knowledgeable explained everything he was doing and our options. He did great work and cleaned up after like a professional. I would recommend them for anyone who needed good honest professional workmanship!

Review 10 (2024-02-26 - Rating: 5)
The whole process was very easy to use from setting up online for an appointment to having the technician come onsite for the work itself. Lamar, the tech, was very personable and explained everything so we understood most of it and was very patient with us when we had questions.

Review 11 (2023-09-10 - Rating: 5)
Willie was great help. Very thorough and honest with what was going on. Prices are a little higher but they provide a warranty for work (consult them first to see if your situation qualifies for a warranty after the work is done). Honesty goes a long way and there was no fluff or nonsense when dealing with Willie. The work provided met my expectations. Very happy with the work provided and the team member, Willie, who did the work.

Review 12 (2023-06-16 - Rating: 5)
Blake was able to quickly and efficiently assess our problems and provide the services and repairs we needed in a reasonable amount of time. His explanations were thorough, and his demeanor was very kind and enjoyable. Blake provided my grandmother with her senior discount without hesitation and walked her through every bit of paperwork to make sure she was clear about everything. He was pleasant even after doing the work and dodging a thunderstorm that rolled in. I highly recommend Blake and Roto Rooter!

Review 13 (2016-12-05 - Rating: 5)
I was fortunate to have Bill Hurley from Roto-Rooter come out to my house and fix a problem that 3 other individuals could not figure out. He was professional, personable, very knowledgeable and took some time to explain other questions I had. I am more than glad I called Roto-Rooter. Thank you Bill and Roto-Rooter!

Review 14 (2024-02-26 - Rating: 5)
Im delighted with the plumbing services offered by Chris and his Roto Rooter team! They provided a courtesy call, explained the services thoroughly beforehand, ensured my understanding, and were transparent about the cost. Additionally, they offered aftercare tips and a warranty. Thank you!

Review 15 (2023-11-26 - Rating: 5)
We had Chris S out today to look at our sump pump and drain. He was incredibly kind and thorough, and explained everything he was doing. Highly recommend! My husband and I would not hesitate to call him for service in the future.

Review 16 (2023-10-07 - Rating: 5)
Blake was great! Called Roto because drain in basement was backed up. Blake came in and was informative on what options he could provide and what was best for us. He took care of the issue quick! I appreciate him letting me ask so many questions and pick his brain. Just a great overall experience!!!

Review 17 (2023-12-08 - Rating: 5)
I called Roto-Rooter because I had a clogged drain. They sent Willie who was very Professional and Knowledgeable in his job. I appreciate him walking me through the process because I never had this happen before. I would highly recommend this company and Willie deserve a raise !!!!

Review 18 (2023-12-19 - Rating: 5)
Had an excellent service call today pertaining to my clogged drain. Red arrived within 40 minutes of my call. He was very thorough in examining the possible locations of the clogs and in explaining what he found. Then he gave me three options. I chose to have him snake out the problem. And within an hour my drain was working again.

Review 19 (2023-12-26 - Rating: 5)
Roto-Rooter showed up exactly on time…and the technician, Robert “Red” Radke, knocked out that blockage between our house and the street very quickly. He was funny, pleasant, and helpful while also getting the job done. We are thoroughly pleased with the service we received.

Review 20 (2023-11-15 - Rating: 5)
These guys know what their doing! They replaced our sump pump a few months ago. Automatic warranty on parts and labor. This week we had an issue and the callback repair was free. Their customer service is solid. Always professional and will do anything to get the job done. Thank you Al and Carlos!

Review 21 (2023-12-09 - Rating: 5)
Excellent experience. Less than 24 hours after I scheduled the appointment online, the Roto Rooter plumber came to my house and solved the problem quickly and professionally. Very pleased, and I recommend them highly.

Review 22 (2023-11-08 - Rating: 5)
The camera showed no cleaning was needed but it did show the damage to existing pipes. Jordan was amazing in his ability to communicate what was wrong in a way I could understand and what options I had to correct it. Perfect example of how to enter act with a customer. 10 out of 10 on my scale! Thank you Jordan! Thank you Rotor Rooter! 👍🏼

Review 23 (2024-02-13 - Rating: 5)
I had a wonderful experience utilizing Roto-Rooter. It was easy to schedule an appointment. The professional was timely, kind, and knowledgeable. I would utilize this company again if needed and I would refer to a friend

Review 24 (2023-10-10 - Rating: 5)
Blake did an exceptional job! He went the extra mile to thoroughly explain and demonstrate each step of the process. If I ever need Roto-Rooter’s services in the future, I’ll be sure to request Blake. I highly recommend!

Review 25 (2023-06-24 - Rating: 5)
We had a drain clog in our basement right at the end of the workday…sewage backing up right onto our basement floor. I called a few places, no one could come out today, I tried Roto-Rooter and they were able to send someone within an hour (no extra fee)! Our plumber, Blake was great! We are so thankful for his kindness and expertise. He said he was confident he could not only take care of our problem but within 30 minutes and he didn’t disappoint! He gave us a few recommendations but they just weren’t in the budget at the moment but we’ll definitely follow up and ask for Blake! We would highly recommend! Thank you, Blake and Roto-Rooter!

Review 26 (2023-09-04 - Rating: 5)
I had a sump pump drain line problem that needed urgent attention on the Friday before the Labor Day weekend. My experience with Roto Router from initial contact to the very end of the visit by one of their technicians (2 1/2 hours of work by LeMar) was great which in more detail means empathetic, timely, clearly presented, transparent, efficient. Would have no trouble recommending them to others. Note: nothing is inexpensive these days but it pays to work with people who have both the proper equipment and know how it takes to address your problem.

Review 27 (2023-03-31 - Rating: 5)
My family has used Roto Rooter for a lot over the last couple years. From running a whole new sewer line (last year), installing a sump pump in the basement (this year) to fixing some leaks and installing a new faucet (two weeks ago). Each time they have been professional, clean and super efficient. They detailed the options for each job and did what was selected. Mark came out to my moms two weeks ago to fix a couple leaks and change her faucet. She found him to be super professional, courteous and all around awesome. He cleaned up any messes made and it looked like he had never been there when he finished. Before leaving her, he stopped and asked her if there was anything else she needed him to look at before he left. Before him, Kyle came out to assess the damage to see if additional services would be warranted. Each of them were patient and kind answering all of her questions politely and professionally. The leaks are gone and her faucet running as it should. Job well done.

Review 28 (2023-10-18 - Rating: 5)
Lamar was very professional. I liked that he took the time to explain what he was doing each step of the way. Would call back for sure if I have any other issues and ask for him. Keep up the good work!

Review 29 (2023-12-28 - Rating: 5)
Service, communication, arrival time all was excellent! Lamar was very professional on-site and continued trying, with multiple methods, to clear a very stubborn main. Thank you very much Lamar and Roto-Rooter!! Customer for life.

Review 30 (2023-12-16 - Rating: 5)
Dealing with Roto-Rooter and Mark Whisenant (Plumbing & Drain Specialist) was a fantastic experience. Our plumbing problem was fixed the same day and the customer service was excellent!

Review 31 (2023-08-09 - Rating: 5)
Blake was very friendly and professional. He explained all the options for our clogged drain and then did a thorough job snaking out the line that ran into our basement. I’m very pleased with the service provided.

Review 32 (2022-07-14 - Rating: 5)
The man I had for repairs (cant remember his name) was very polite and knowledgeable. I felt very comfortable with him. He explained things well. He found my problem and fixed it quickly! He also gave me advice for the future which was awesome! Then his supervisor came to check out the work he had done and was also very knowledgeable in the plumbing industry so I felt very good about choosing Roto Rooter 😊

Review 33 (2023-06-26 - Rating: 5)
Red was fantastic. I felt that he truly had my best interest in mind. Didnt try to over sell or anything. Quickly fixed the issue. Will definitely be using roto rooter again and requesting Red! Not to mention I called on a Sunday afternoon and they came out Monday!

Review 34 (2023-04-15 - Rating: 5)
Most companies wanted to charge an additional fee for working on the weekend, Roto Rooter provided weekend appointments and time slots instead of making me take the whole day for a small service. Very knowledgeable technician was friendly and helped me decide on a good service package without trying to price gouge or upsell me with stuff I didnt need. I was very happy with the service provided and will be using them for future projects.

Review 35 (2023-02-11 - Rating: 5)
Nathan WAS THE ABSOLUTE BEST! HE WAS SUPER PROFESSIONAL. HE DID A GREAT JOB WITH EVERYTHING. MY WEEK WAS GOING DOWN HILL AND HE MADE MY LIFE SO MUCH BETTER. He was super positive, very friendly, and was very knowledgeable in everything that he was doing. He explained everything he would have to do and kept me up to date with the process. I am so happy that he was the person to fix the disaster in my basement. We had sewage coming up but not anymore.

Review 36 (2023-11-17 - Rating: 5)
Im adding to this review now that the work is completed. I want to say how totally impressed with everyone I had contact with around a very big messy project in my 100 year old house! Thank you all and I will highly recommend your group to mine!

Review 37 (2023-02-05 - Rating: 5)
I used the online service request and got a call back within a couple hours. The service tech was out to my house on a Sunday morning within an hour of my initial call. Service tech Matt was prompt, friendly and did a thorough job removing a tough clog from my kitchen drain. Will definitely use Roto Router again! Thanks for your help!

Review 38 (2023-11-16 - Rating: 5)
Chris Stanley came to our house. Hes a very professional and trustworthy person. We felt incredibly comfortable and the service provided by him was excellent.

Review 39 (2023-06-14 - Rating: 5)
Our shower drain was clogged. Dikembe , the tech was very courteous and professional and fixed the issue in no time. He explained the process thoroughly and offered us to sit and watch he was doing. We had a very pleasant experience.

Review 40 (2023-12-10 - Rating: 5)
I had a plumbing emergency at 7 in the morning. I went online at 7:45 found Roto Rooter and made my appointment online. I received an email at 7:58 saying my service window was between 9AM and 1PM and at 8:15 I received a call saying the tech was 45 minutes away. At 9:10 Neil was at my door. He took care of the plumbing issue and was very professionalThank you

Review 41 (2023-11-24 - Rating: 5)
We are repeat customers with Roto-Rooter because we have lived in this same house for nearly fifty years and have an enormous maple tree in our backyard that loves to invade our drainage lines.We have always been satisfied with the services of Roto-Rooter! The job is done properly and they clean up after themselves.Unfortunately a few years ago we mistakenly employed the services of another company with the name Rooter in their name. What a mistake that was. They didnt do a proper drain clean out and left a terrible mess in our house.

Review 42 (2023-04-05 - Rating: 5)
Matt was our tech and he was great. We had a different service out a few months ago with a similar name to Roto Rooter, but don’t be fooled. Make sure you call Roto Rooter. Not only are the prices hundreds of dollars better, but the service and quality is exponentially better. Matt was friendly and helpful and did a fantastic job.

Review 43 (2023-10-20 - Rating: 5)
Blake was my technician. He was on time, very conscientious on the home. He did a great diagnosis and was able to make the proper repairs in a short period of time. I really appreciated him as a human.

Review 44 (2023-01-16 - Rating: 5)
Matt was our plumber today. He was communicative, punctual, and knowledgeable. He explained what was going on with our drains and thoroughly explained my various options and what the cost of each option would be. Matt worked quickly and was very professional. He also left the bathroom spotless when he finished the job. I will definitely use this company again in the future, thanks Matt!

Review 45 (2023-05-16 - Rating: 5)
Called to clear sewer line.Our Technician LaMar was very knowledgeable. He was able to explain our current state of our sewer lines, explain their services, provide options for our needs and explain all of the options. The education he provided was invaluable and he kept us informed throughout the entire process.Great job on a stinky situation.

Review 46 (2023-11-01 - Rating: 5)
Jourdan 689 showed up on time and did an excellent job. Professionalism and great service are a rarity these days and much appreciated. If I ever need services again, you are my company, this is my tech.

Review 47 (2023-08-24 - Rating: 4)
The only thing I did not like is the rep kept constantly trying to sell me other products that I didn’t need and there’s like a charge for everything which is ridiculous. Your prices were way out of line I thought. The first person that was sent over didn’t know what he was doing and cost me money also which I didn’t appreciate they really did not give me that great of a discount considering the three hours of my life I spent with the other guy . The last fellow that came out he did the job I was satisfied whether I’d call Roto router again it’s questionable because you nickel and dime every little thing.

Review 48 (2023-08-08 - Rating: 5)
Can’t say enough good things about this visit. I had been trying to use Angi site for service but they weren’t able to fix a clogged drain and kept rescheduling to get someone out. I called Roto Rooter and they sent someone out in 40 minutes. Their serviceman corrected the problem quickly and cleaned up when he was done. I’ll use these guys every time going forward.

Review 49 (2023-07-06 - Rating: 5)
Julian and Wayne were great!Came out quickly, took care of the issue and recommended how to prevent, maintain and gave me a lot of good advice. Price was really good. Great service highly recommend! Thank you

Review 50 (2023-08-31 - Rating: 5)
After a few days after moving in we notice the sinks drained slowly.What started out as a clogged drain turned into a major project. Al Spence was the first plumber from Roto Router to work on the drains.He did everything he could do to unclog the drain.After running a cameradown the drains, he discover major blockage.He went over our options and we decided we needed to cut into the floor and replace a section of pipe. Al got the next crew out the next day. The supervisor of the next crew Dave explained what they were going to do and made sure their work area was sealed to eliminate and dust in the rest of the basement and house. What they found was 20 feet of pipe completely clogged with grease. Seems previous owners dump cooking grease down the drains. Al, Dave and Josh and the rest of the workers worked hard and efficiently to complete the project in a timely matter. From start to finish this crew made a bad situation tolerable.The professionalism of the whole crew is very rare these days. The whole crew went the extra mile to complete this project.

Review 51 (2023-05-30 - Rating: 5)
Our kitchen sink and garbage disposal was backing up, called roto rooter for service. They came out the same day. Repairman was very friendly, kept us informed of what was going on, and gave us tips to maintain a clean drain. Very pleased with the service.

Review 52 (2023-11-05 - Rating: 5)
Joe spent 5-6 hours with me troubleshooting a plumbing problem that several other companies gave up on solving. After taking time to try to understand what was going on he suggested several ways to isolate the problem making it easier to resolve. I can finally use my shower and washer again.

Review 53 (2023-05-29 - Rating: 5)
My experience was amazing. I called and someone came out the next day. Was on time and give you a call 30mins before showing up. Very polite and professional. Asked what problem I had to fully understand what needed to be done. Talked me through the whole process and was very efficient. Answered all my questions. Definitely would recommend!

Review 54 (2023-08-25 - Rating: 5)
Mr. Johnny McKeever was an absolute pleasure to have come and help us with our recent plumbing concerns. He is very knowledgeable, insightful, and put us at ease as to what the issue was, provided us with different helpful scenarios, tips on how to help prevent these issues in the future, took the time to do a thorough inspection before and after the work was completed, and even gave it a little extra credit just to ensure that things were moving properly.His outstanding professionalism and people skills are unparalleled, and if I could authorize it, I would promote him, or at the very least give him a nice raise!

Review 55 (2023-11-14 - Rating: 5)
They came in and found the issue and got to the root of the problem. The drain was cleared and all was well in 35 mins or so. They were nice and professional and there was no problems with service, I will continue to use them until we leave.

Review 56 (2023-03-21 - Rating: 5)
Lamar was very helpful and did a quick job to clean out a clogged sewer line. He made sure to inform me along the way of the progress and verified the work was completed so I dont have to worry about any future problems. Fantastic job and a great experience.

Review 57 (2023-11-29 - Rating: 5)
My technician Mark was exceptional. Explaining the work, and what was necessary to fix the problem correctly. I appreciate the expertise, and his knowledge with different Plumbing issues.

Review 58 (2023-05-16 - Rating: 5)
Was originally scheduled to come tomorrow, but called and came a day early. He was very professional, explained everything that was happening/was very knowledgeable. Even after the services he mopped and cleaned up the mess, which has never been done before. Highly recommend- beyond satisfied with services.

Review 59 (2022-11-19 - Rating: 5)
Willy was amazing! He came to our house immediately, figured out our issue quickly, and was extremely professional. He also helped us find the best deal for our money. We will absolutely continue using this company in the future. Thanks, Willy!

Review 60 (2023-05-01 - Rating: 5)
Johnny and Julian were top notch!! The office called before their arrival. They were on time, friendly and provided extraordinary customer service! Their work was perfect. Thank you for sending them to my business.

Review 61 (2023-11-27 - Rating: 5)
Needed hydro jet work.Great job by Chris and his partner very professional. Explained everything going on and all options. Highly recommended.Ask for Chris he is awesome.

Review 62 (2022-04-11 - Rating: 5)
Russ was very personable and knowledgeable. Our toilets, tubs and sinks were not draining as they should. He walked us through everything he was doing. Their prices are not only reasonable, but they will not perform unnecessary work! I will make it a point to add Russ and Roto-Rooter to our list of trusted contractors. We are way beyond satisfied with the work that was performed and the level of service we received!

Review 63 (2022-12-14 - Rating: 5)
Excellent work!!! Nathan was fabulous!!! Extremely knowledgeable in diagnosing and fixing the problem. Honest and takes pride in his work. Roto Rooter is #1! I will always use them for all my drain and plumbing services.Thank you very much!!

Review 64 (2023-12-06 - Rating: 5)
Jordan was professional, knowledgeable and pleasant. He did an exceptional job, and made sure to take care covering my carpet and leaving the area neat.

Review 65 (2021-04-12 - Rating: 5)
Blake was our technician. He was very professional and even wore a mask. He explained all of our options to get our drain cleaned and gave us recommendations so we don’t have future plumbing issues. He gave us a good rate compared to other places and even hooked up us with a coupon on top of it! It was super easy to call and contact RotoRooter also. Would highly recommend.

Review 66 (2021-07-18 - Rating: 5)
Matt was great! Super friendly, knowledgeable, addressed all our concerns, gave helpful advice and genuinely seemed to care and want to help! I was a little hesitant about calling out a big company as I figured they’d give some ridiculous price but that wasn’t the case at all! I will 100% be going exclusively to Roto Rooter from now on for plumbing services!Also I didn’t get her name but I had called to check and see if someone was still coming out today and the women on the phone was very sweet and helpful as well!

Review 67 (2023-10-21 - Rating: 5)
Jourdan 689 was awesome. Professional, very detailed in explaining the process. If I have any issues I. The future I rather if possible have him service me

Review 68 (2022-12-21 - Rating: 5)
Dikembe was our service technician. He was thorough, honest and knowledgeable of his workmanship. Our kitchen issue was resolved with no apparent work related issue. He explained everything and was efficient with our time and the work pace.Dikebe was very professional and took the time and effort to go the extra mile.

Review 69 (2023-04-01 - Rating: 5)
Zach came out to clear the main line in our basement and he did a great job. He was very professional and willing to fix the problem. I would definitely recommend him & Roto Rooter anytime.

Review 70 (2023-11-13 - Rating: 5)
Very professional. Called 30 minutes before arrival. Did not take long to diagnose the problem. Gave professional advice on how I can handle my plumbing repairs swiftly. Looking forward to the follow up visit

Review 71 (2022-02-10 - Rating: 5)
The team that came to do the job were very professional, courteous, and knowledgeable. They arrived on time and made sure to explain the problem and what my options were. When they completed the job , I can truly say that I was pleased and I would 💯 percent recommend their services.

Review 72 (2023-07-20 - Rating: 5)
Blake was very knowledgeable and courteous. He is definitely a plumber you would want to call. Rotor Rooter will keep its good reputation having contractors like Blake.👍

Review 73 (2023-12-18 - Rating: 5)
2nd time we have used this team in a pinch. Got to us within 24 hours. Fast, friendly, respectful, and dedication to customer satisfaction. I wish I could give more than 5 stars!

Review 74 (2023-07-17 - Rating: 5)
Chris Stanley came my house because our plumbing backed up over the weekend. He got it all taken care of so quickly and was VERY knowledgeable and informative to me as a first time new home owner! If you need plumbing assistance, get Chris!!!!

Review 75 (2023-09-18 - Rating: 5)
Blake was our technician. Came the same day called to unclog a backed up main drain. Did a great job and took good care of our home in the process.

Review 76 (2023-05-10 - Rating: 5)
We had amazing and quick service! Our service rep, Matt, was incredibly knowledgeable, professional and helpful. We would highly recommend Roto-Rooter for anyone needing plumbing help.

Review 77 (2022-03-21 - Rating: 5)
Roto rooter was easy to work with. Very quick to respond and quick to get to the work. Work was done effectively, and the crew was very communicative. Dave lead his crew towards completing the project very professionally while keeping me updated during this stressful time.

Review 78 (2023-12-12 - Rating: 5)
I felt that I could trust the information that tristen was giving me. He was nice and by te time he left he felt like a family. I will definitely be using you guy again for all my plumbing needs.

Review 79 (2023-12-28 - Rating: 5)
The technician was great .he explained every step he was going to perform to resolve my plumbing issues.he was very thorough and when he was done what little water was in cabinet he used a a cleaner and everything looked.great.he is an asset to your company I would recommend him and your company.to friends and family.

Review 80 (2023-05-17 - Rating: 5)
My drains were clogged in both the upstairs and downstairs lavatories. Roto Rooter arrived earlier than expected which was a plus. Got right to business and unclogged both drains. The repairman was professional and efficient. I am thankful

Review 81 (2023-12-15 - Rating: 5)
The came fast and fixed the problem within 24 hours. Jake was professional, hard working and courteous. Thanks Roto Rooter!

Review 82 (2023-04-25 - Rating: 5)
Blake was awesome! He was kind, courteous and helpful! He gave us some helpful tips for our drain and was very knowledgeable. We appreciate his professionalism.

Review 83 (2022-03-16 - Rating: 5)
We used Roto-Rooter after our basement drain backed up. They assigned Dave as our project manager and he was quick, responsive, and very professional. We had a great experience and I would recommend them to others.

Review 84 (2017-05-10 - Rating: 5)
Had a backed up sewer drain, and they were the only service in the area that could get out quickly and with the right tools for the job. I put in a request for an appointment online, and got a call right when they opened! The technician was out to my house within an hour and had the issue resolved.The customer service rep (Andy) who I spoke with on the phone was very courteous, polite, and helpful. The technician who came out (Scott) was fast, knowledgeable, and polite. I would definitely use their service again!

Review 85 (2016-10-22 - Rating: 4)
Dana Kuczynski, our Service Technician, was wonderful! We found him to be very polite, neat appearance, and very knowledgeable. We were very satisfied with the work done. He left the areas where he worked as neat as he found them. Explained everything he did. He made us aware of options available to save us money. We certainly would not hesitate to have him back should we need work done in the future. I gave a 4-star rating overall. The only reason I didnt give a 5-star rating was because the work was a bit pricey. But Dana and his work was certainly 5-star. Thank you for your service.

Review 86 (2016-10-29 - Rating: 5)
First of all, let me make one quick blanket statement...WOW!I scheduled a last minute/emergency appointment quick and conveniently on their website. Within 5 minutes, I received an email telling me that someone would be in the area between 12pm and 4pm. Standard operations for any service call. I had the day off anyway so it didnt matter. Then, about an hour later, I received a phone call telling me that someone would be in the area within the hour (this was at 1pm). I missed the call, but the voicemail had a number to call back so I returned the call and they told me someone would be out a little later but not by much. So, at 1:30, I saw their van pull up and I opened the door to great the tech. He was very cordial and polite and I showed him straight to the basement. He presented himself very appropriately and professionally, asking me detailed questions and returning my questions with very solid answers. When he was finished, he cleaned up any mess he created (which wasnt much), offered to show me exactly what had happened and what he did to correct it. He didnt try to sell me on anything more, but did warn me that my neighborhood was old and very prone to such incidents.He thanked me for using Roto-Rooter, gave me my bill, presented me with a copy of the receipt and wished me a good day as he left.I will gladly use this company again because of their fast and friendly service, and their simple to use scheduling system online.

Review 87 (2022-12-14 - Rating: 5)
Matt arrived on time, assessed the problem, offered options with pros and cons of each, supported our choice, quickly and professionally performed repairs. The repair was successful. We will use them again for all plumbing needs.

Review 88 (2023-11-25 - Rating: 5)
Technician was courteous, knowledgeable and thorough. Explained all the options and showed me where the problems were. He also did a good job of cleanup.

Review 89 (2017-08-11 - Rating: 5)
First of all, Roto Rooter was recommended to me by a business who uses them. When I made my appointment for service, the gentleman who took the call was very friendly and polite. Within two to three minutes my appointment was scheduled. When the service technician arrived, he introduced himself as I greeted him in the driveway. When I showed him where the problem was, which was a clogged basement drain, he explained what he would have to do and he promptly started the task. He was very friendly and helpful when I had questions. The problem was solved quickly, I paid my bill and he was on his merry way.Thanks Roto Rooter,Karen P. Jones

Review 90 (2016-12-01 - Rating: 5)
Our downstairs plumbing was backing up and we had to call in a plumber. We decided to go with Roto-Rooter because of the trustworthy name. We were able to get an appointment very quickly. Our technician was Joe. He arrived promptly for our appointment and worked fast and efficiently - kept the area clean at all times. He was professional and very friendly. We are pleased with the service we received. Thanks for making an unpleasant situation easier to deal with! :)

Review 91 (2024-01-25 - Rating: 5)
Thank you to Noah who was very helpful and was able to solve the problem I had with a clog in my drain. Your service was outstanding and would highly recommend him!

Review 92 (2023-12-31 - Rating: 5)
Very professional, explained the problems very thoroughly and Noah did an excellent job. I would definitely recommend Roto-Rooter ask for Noah.

Review 93 (2015-02-07 - Rating: 5)
Calling in to set up an appointment was a breeze, and they fit me in with a technician right away. My issue wasnt an emergency, so I was able to set something up that fit my schedule. The technician, Ronny, was nice and helpful, and was able to work with me to quote me a service that fit my problem (I needed a septic pump installed). He even waived a service charge that had apparently not been explained to me over the phone.After little more than an hour, he had installed my new pump and made sure it was working correctly. Roto-Rooter was a pleasure to work with for this plumbing issue, and Im sure I will be calling them again if I have any more.

Review 94 (2019-04-06 - Rating: 5)
Matt (Tech #607) arrived promptly for the appointment. He quickly diagnosed the plumbing problem and shared with me the confirmation of the diagnosis. Without hesitation Matt obtained authorization to do the repairs and enlisted another tech (Conner) to assist. They were courteous, quickly and neat. Their efforts have set my parents at ease and stopped the devastating plumbing issues. Thank you Matt & Conner for your efforts.

Review 95 (2023-04-16 - Rating: 5)
The plummer was very professional and helped me understand the procedure and its benefits, as well,as the future theneed for further service to avoid future problems. Red #673. I appreciate Roto Rooter and its employee. Thank you all. Carlton Norwood

Review 96 (2023-12-19 - Rating: 5)
Chris was my tech & he was amazing with his out going effort to make sure my underfloor line blockage was completely clear & his communication about how to keep it clean from this point on was very helpful but most of all I liked his,professionalism,cleanliness & his friendly personality,thanks Chris job well done indeed!!!!👍🏽😎👋🏽

Review 97 (2022-03-12 - Rating: 5)
We had a major sewer backup caused by a broken pipe under the cement in our basement. It was a mess from the sewer water. After calling Rotor Rooter to assess the damage and cleanup Dave Villeneuve and his crew were ready to proceed with the cleanup. Professional, kind, understanding, wonderful attitude and always smiling. Dave runs a tight ship and he and together with his crew were remarkable in their ability to work together and to work with me to complete the job. I am beyond pleased with this group of men and the job they did for me. Thank you.

Review 98 (2023-01-11 - Rating: 5)
Matt was a great tech, very knowledgeable, and took time to explain my problem as well as solution options. He offered me a great price and had the work done within same day.

Review 99 (2023-07-08 - Rating: 5)
We had a clog in our main sewer line and James Britt came out and explained everything and was honest about what was going on and what needed to be done, he was quick and thorough. I would definitely use him again for plumbing issues.

Review 100 (2023-11-27 - Rating: 5)
Had to call in a plumber to snake the drain. Red was professional, friendly and informative. Called on a Sunday night to make appointment and he showed up first thing the next morning.

Review 101 (2017-09-11 - Rating: 5)
Great experience!! Submitted an online request for service and received a call from the scheduler at 7:30am and the technician was already on his way. When Wayne arrived was very pleasant and respectful of my home. I explained the situation and he gave me the suggested options with upfront cost. Once service started he even invited me to view the camera with him so we could determine the problem together. Not only did he leave my home as it was when he arrived but gave me a few pointers for maintenance on my pipes. If I ever need plumbing services again I will be going with Roto-rooter and requesting Wayne as my tech. Great experience from start to finish.

Review 102 (2017-06-13 - Rating: 5)
We had a drainage issue and thought it was a clogged corrugated pipe, but we were not sure. Eric G. (Tech #476) was outstanding. He was very diligent and was able to identify the exact point where the pipe was clogged which saved us from having to dig up the entire line and install a new one. Eric was efficient, ambitious, friendly and very easy to work with. Highly recommend him. His level of customer service was extraordinary.

Review 103 (2015-12-19 - Rating: 5)
Excellent service. The storm drain in my basement was backed up so I called Roto-Rooter after hours on a Friday and was able to easily secure an appointment at the last minute for Saturday.The plumber, Mark, was right on time even though the roads were bad that morning. He was very professional and friendly. The problem was diagnosed quickly and explained to me very clearly.It didnt take him long to snake the lines and resolve the backup. Most importantly, the price matched his initial estimate, which was more than reasonable. No surprises there.I should also point out that he did a great care bringing his equipment in and out of my house and went above and beyond cleaning up after himself in the basement. It was quite a mess beforehand and there was no signs that any water had been down there when he left.Overall I would say this was an excellent experience. I will certainly contact Roto-Rooter for any plumbing issues I have in the future and I would recommend them anyone in need of plumbing services.

Review 104 (2016-03-16 - Rating: 5)
Love the whole experience. Called on Monday, and they had an appointment available for Tuesday afternoon. I asked if I could do Wednesday morning to minimize my time out the office. He said sure and would ask the person to get there as close to 8 am as possible. I received a call around 8am to let me know the techs name and that he was on his was. Eddie (my tech) arrived around 8:30 and was super nice and very knowledgeable. Since I had just purchased the home two weeks earlier, he explained quite a few things before clearing my main and storm drains. He even let me know the recommended maintenance schedule. I was very scared that this might be an expensive plumbing problem, but Eddie was very nice and walked me through everything. Great experience.

Review 105 (2018-07-12 - Rating: 5)
I appreciated the advance notification of when the technician would arrive. Mr. Charlie arrived on time, was courteous throughout the entire visit. He gave clear explanation of each diagnostic step he was taking as well as educated me on the process. He truly made dealing with the plumbing issue less of a stressor and more like a bearable experience.

Review 106 (2023-03-11 - Rating: 5)
Service was super quick and the tech gave detailed description of what we may need to do in the future and what he did to the pipes. (I believe his name was Zack) He provided super friendly and quality service, thank you!

Review 107 (2017-11-21 - Rating: 5)
I had a very pleasant experience with Roto-Rooter. When I made an appointment, the service staff were very friendly and helpful. The technician, Charles Campbell, was very professional, kind and patient. He did a fantastic job, was very conscientious, and thorough. I am glad Charlie was sent to perform the work.I will recommend Roto-Rooter to anyone in need of their services.

Review 108 (2022-02-24 - Rating: 5)
They were very informative and made sure I understood the issue. I truly appreciated the transparency and advice provided by the technicians. Roto-Rooter (Al & Jordan) did a great job and represented the company well.

Review 109 (2022-04-15 - Rating: 5)
Everyone I dealt with was very knowledgeable and courteous. I especially appreciated the technicians who came to take care of the water areas working with my doctor appointment schedule and making it possible for me to get to my appointments on time. They were the best. Give them a raise.

Review 110 (2023-10-25 - Rating: 5)
We had Lamar come replace the sump pump. Extremely professional, friendly and efficient. Highly recommend their plumbing services.

Review 111 (2023-10-31 - Rating: 5)
Technician was very pleasant and professional!! So glad that I chose roto rooter. For any future problems I will always use rooter! A great technician

Review 112 (2022-04-25 - Rating: 5)
The Roto-Rooter team are HEROES! We were fortunate enough to use them for a flooded basement and pipe burst. They were incredibly attentive, worked super quickly, and got us set up with a brain new sewer line and dried-out basement in very little time. We feel so fortunate to have found them and will definitely use them again.

Review 113 (2016-11-02 - Rating: 5)
We were a bit anxious about calling any firm about a drain issue. We werent sure that we had a problem and were afraid of someone taking advantage of us. Our technician was Wayne and he was superb. He was courteous, knowledgeable and friendly. He explained the options and when we decided what to have done, he performed the work exactly as he said he would. He kept the area clean, did the work promised and we were extremely satisfied. He didnt over promise, nor did he use any scare tactics to get us to agree on the job.Wayne is a top notch representative of your company.

Review 114 (2016-08-13 - Rating: 5)
Its so reassuring to know Roto-Rooter is available 24/7, even holidays! Ive used them three times over the past couple of years and have been very happy with the speed of their response and the thoroughness of the service techs. Yesterday Wayne arrived within two hours of my call and was very courteous. He explained our problem and offered two solutions, one more thorough (costly) than the other. We chose to spend more money to resolve the problem on a long term basis. Wayne efficiently went to work and fixed us up. He was very careful to lay canvas tarps down and left no mess whatsoever. Thank you, Wayne! Job well done!

Review 115 (2015-10-14 - Rating: 5)
The business I work for had an urgent plumbing matter we needed addressed before urgent became emergency. The rep on the phone (Phillip) was courteous and quick, and the tech they dispatched (Dana) was just as courteous and efficient. Service arrived within 40 minutes and the issue was resolved less than an hour after I made the initial call!I was impressed with Roto-Rooters response time, service, and quality of customer care. Price was also reasonable, and coupon to cover cost of service call was easy to find on their website.Thank you!

Review 116 (2012-08-10 - Rating: 5)
I was pleasantly surprised by the prompt response and the courtesy and manners shown by my technician. He was friendly, approachable, and although the experience of paying to have my drains snaked was not a delight, he was a delight to have working for me as the customer. He was and excellent plumber who knew what he was doing and shared his knowledge appropriately without being condescending. I would recommend him and Roto- Rooter to anyone in the Detroit area.

Review 117 (2017-06-16 - Rating: 5)
Wayne arrived at our home before the appointment time. He was not only friendly but efficient. He not only diagnosed and fixed our drain problem but also did some additional work at no charge.He even had a cool tactical pen that I plan to add to my collection.Our total experience was positive and worth the price.

Review 118 (2022-03-07 - Rating: 4)
Zach came to unclog the floor drain in the basement and he was great. He was very good at his job and he was very understanding about us being seniors. He explained what had to be done and worked with us. He even gave us advice on other things that we needed done.

Review 119 (2017-05-11 - Rating: 5)
The service person was here on time, very pleasant, and reviewed the repairs I requested after he arrived. He gave me his opinion and the price to make the repairs. I was impressed with his work he cleaned up after himself explained the warranty for the work that was completed. I will be using Roto-Rooter again.

Review 120 (2023-12-15 - Rating: 5)
Roto-Rooter to the rescue. Joe was excellent. He solved my drainage problem in the most cost effective way. Thank you Joe!

Review 121 (2016-02-07 - Rating: 5)
I was having trouble in my basement, it was backing up black gunk. I called several companys and Roto-Rooter was the most reasonably priced and was able to come right away. The Technician Brandon #406 came out and tried to snake and use a camera and stated he was unable to get past 40ft. He stated that if we were to call back and let him come out and do a power wash and use the camera they would give us a discount on the bill. He also was very willing to come on a Sunday. He arrived in a timely manner and was very informative. He took us through all the steps he was doing and answered each and every question. He is a very polite and professional man. I would Highly recommend them, and if it is possible to ask for Brandon #406. Oh yeah and he saved us almost $200.00.

Review 122 (2023-11-15 - Rating: 5)
Red673 was professional and knowledgeable. He found the problem and fixed it quick. With some helpful tips along the way. Highly recommended!

Review 123 (2016-03-07 - Rating: 5)
What a wonderful service. I scheduled my appointment online and they were out the next day to repair my bathroom faucet. Mike was a pleasure to deal with. He explained the problem perfectly and completed the job in just a few hours. I would highly recommend, especially Mike!Great job guys!

Review 124 (2023-02-17 - Rating: 5)
Requested the same gentleman Willie, he came out, was extremely professional and thorough. Within an hour he cabled the appropriate drains, ensured everything was running smoothly and Im back online.. Im completely satisfied!

Review 125 (2022-03-31 - Rating: 5)
The crew was absolutely fantastic. They came right on schedule, we’re very open and honest about what they were doing from the start. They listened to my inquiries and answered any questions I had. Not only that, but they didn’t try to upsell me on anything. I couldn’t be happier with the work they did and won’t be looking anywhere else for my plumbing needs. Because of the great work their crew did, they’ve got a customer for life. Thank you!!

Review 126 (2021-08-02 - Rating: 5)
Reached out due to issue with sewage backing up from all drains in the basement following major rain event. Was able to get an appointment after reaching out via website within a few hours. Called and was able to get moved up sooner by phone. Technician was incredibly knowledgable, courteous, explained what the issue was, advised of ways to address future concerns, and ensured our drains were in working order within an hour. He even ensured that the blockages discovered were cleaned up prior to departure. Appreciated the technicians quality work and patience in the midst of all the craziness!

Review 127 (2023-11-21 - Rating: 5)
Dave was the best of the whole crew here. He explained everything to me and answered any and all questions I had. If I could give him more stars I would!!

Review 128 (2017-10-05 - Rating: 5)
Mark W #453 came out to look at a drain that had backed up again. The original technician came out at the end of August. He took his time to diagnose the problem and fixed it with no additional costs. I really appreciated his professionalism, thoroughness, and great attitude. He was great to work with and I would definitely use Roto Rooter again because of him.

Review 129 (2023-01-04 - Rating: 5)
Roto Rooter was great. Dikembe was knowledgeable and professional. He was able to find and fix the problem as well as inform me of the guarantee and other services I may use in the future. I would definitely recommend Dikembe and Roto Rooter in the future.

Review 130 (2017-09-05 - Rating: 5)
Wayne was extremely nice and helpful. I was very happy how quickly he showed up even though they had warned me that it might have to be a later time because they were busy. He quickly figured out the problem and offered a solution. He gave me easy tips and tricks on how to prevent the problem in the future and he didnt try to push any expensive add on services. Very happy with the outcome!

Review 131 (2023-01-04 - Rating: 5)
OMG…where do I begin? Dikembe first explained his plan of action to determine the source of the drain back-up. Outstanding communicator.I knew exactly what to expect & a possible fee. He eliminated the possible sources meticulously. To be such a young man, I was really grateful for his attention to detail. Dikembe, our tech, also exhibited great customer care. I felt comfortable and trusted his judgment. Finally, he gave recommendations for future maintenance also. Overall, my husband and I recommend Roto-Rooter and Dikembe. Service was impeccable. Thank you Dikembe.

Review 132 (2023-04-11 - Rating: 5)
Technician, Matt, Cabled kitchen sink to restore flow and cleared blockage. he did a great job! It was Easter Sunday and an emergency since I was the host that day for dinner. Thank you very much Matt!

Review 133 (2017-04-18 - Rating: 5)
We had an unforeseen sump pump back up in our newly built home. Our finished basement had a great deal of water soaking into the carpet and trim. The Roto Rooter team came out quickly and helped assess the damage. They were able to replace the pump, remove all damaged materials, and begin drying the basement out in a matter of HOURS!! The gentlemen that came to do the labor were beyond informative and friendly. They kept us notified of their progress and called in between service appointments. My husband and I were so pleased with their help that it made our nightmare much less upsetting. We actually became very calm and confident that this flood would be as though it never happened. We would gladly recommend Roto Rooter to anyone with a small or large plumbing issue. We will undoubtedly use them for all of our needs in the future. It was truly a great experience!

Review 134 (2023-07-31 - Rating: 5)
Lamar was very nice and took the time to explain all the possibilities, options and pricing for the drain clean out that was needed. He made sure I was able to see each step what was being done

Review 135 (2022-01-19 - Rating: 5)
Had to replace a sump pump that was malfunctioning. Blake was very nice and professional. We reviewed options as well as what other fixes may come up/ caused the failure of the old pump. He tweaked a few things to make the new pump system run more efficiently. Everything went smoothly and quickly.

Review 136 (2022-06-30 - Rating: 5)
Jourdan (Tech #678) was sent out to my home to fix some drain problems and did a very great job! He was beyond professional, he explained everything very clear and made sure I understood everything before he continued. I highly recommend him! Thanks Jourdan!

Review 137 (2023-09-09 - Rating: 5)
Toto Rooter came out the same day that I called.Everyone answered all my question and the crew assigned to us Dave and Mike were the best!

Review 138 (2023-12-04 - Rating: 5)
Julian arrived promptly, was polite, worked as quickly and neatly as possible. I will definitely call again for any future drainage issues 😁

Review 139 (2017-03-05 - Rating: 5)
We experienced a drain backup emergency, and Roto Rooter sent Jason to our house on a Sunday. He calmly and thoroughly triaged the situation and laid out the steps we could/should take to get things back to normal. He asked excellent questions and took the time to walk me through all the next-step details: the names of the other technicians who would be coming, approximately when they would arrive, and what they would do. He provided really helpful suggestions to help us get the most out of each service call. Jason also gave me his phone number in case we needed additional help coordinating services, or in the event someone didnt arrive. Through it all, he was friendly, knowledgeable, and professional. Im so grateful for his help, and for going above and beyond. I highly recommend his services!

Review 140 (2023-06-16 - Rating: 5)
My representative Jourdan Lumpkin arrived on time. He was very professional and courteous. Jourdan evaluated the problem and solved the issues. Thank you, Jourdan I would highly recommend you to anyone. Thanks, again

Review 141 (2016-08-18 - Rating: 5)
Jason was amazing, he worked out a great deal for 3 new toilets and a leaky bathtub faucet. He made sure to inform me of any complications that incurred and what potentially could happen while he was at my home. Very informative and nice.The products that he suggested that we purchase are easy to clean and is more efficient to lower our water bill.

Review 142 (2022-02-17 - Rating: 5)
Blake was great. He explained everything about my pipes and gave me multiple options for clearing the pipes of roots. I chose the hydro jet. He showed me on camera before and after. The work and service was amazing.

Review 143 (2016-10-16 - Rating: 5)
We called RotoRooter at 9 pm and they were at our house the next morning. They told us what was needed to be done as well as what could wait but was recommended. They did the work quickly, left my kitchen sink area cleaner than they found it. What a great experience.

Review 144 (2017-05-12 - Rating: 5)
It was really great experience with having work done by Roto-Rooter. The guy was really help full and experienced, he finished all the work vert quickly and mainly well skilled. I was not expecting accurate time frame, but it was great he came in right time window given at the appointment time. My kitchen sink disposal was not working and he fixed it so neatly. I am looking forward to have all my home water problem to get fixed by Roto-Rooter.

Review 145 (2018-01-11 - Rating: 5)
Roto_Rooter was fantastic. Day after christmas, with tons of family in town and staying at the house or basement toilet got backed up. They came right and fixed it in no time. Jake was fantastic, very personable and helpful in explaining what was going on. I would highly recommend him and the company for any of your issues. Thanks again for the quick and helpful service.

Review 146 (2023-06-05 - Rating: 5)
Keith was knowledgeable, professional, and so friendly. The repair was quick and effective. A little more expensive than I hoped, but not unreasonable. I recommend this company.

Review 147 (2015-06-18 - Rating: 5)
I would recommend them to anybody! Called, got a next day appointment. I was able to go to work. They called before the plumber was due at my house. I left work when they called and he showed up shortly after. Snaked my drain and water in basement drained!Joe was very nice, very professional and very much a pleasure to talk to.I called Roto-Rooter because someone at work recommended them and I am happy I did!

Review 148 (2023-11-09 - Rating: 5)
Chris was awesome! He came out, explained a bunch of info. Got my flooded basement back to normal. Would totally recommend

Review 149 (2022-02-07 - Rating: 5)
After an internal plumbing blockade caused a catastrophic basement flood, I called several local (Chesterfield) plumbers. Rotorooter was the only one who could help on short notice. There was SO MUCH to carry, dispose of, disinfect, repair etc - it was a disgusting huge job. Dorian Davis and his team were phenomenal! Extremely professional, efficient, informative, and overall a joy to meet! I hope we never have another need for their services again but if we do, they’re the ONLY ones I’d call.

Review 150 (2022-03-28 - Rating: 4)
Unexpectedly I had water coming up from the floor drain due to the blockage in my septic line! I immediately cleaned up the puddle but noticed the odor of raw sewage, which gave me the idea that there was a blockage in my sewer line. I immediately called the rotor rooter and followed the prompt to schedule an appointment online, which failed. Shortly after that, I immediately got up the following day before the hours of operation and gave them a call. Service Rep scheduled by appointment and service Rep pardon name of Matthew came all time it was very punctual very knowledgeable about my issue inform me of what he needed to do. And performed the corrective actions that took place. Cutting the cap off and replacing the cap. Snaking the drain.

Review 151 (2015-08-11 - Rating: 5)
Our plumber Jeremy was AWESOME!!! He not only came in to fix what we originally scheduled to be fixed but he also fixed a couple other things that he saw needed some work. He was very nice and explained everything he was doing as he did it!! I am so grateful that he was on the job and we couldnt be more pleased! Thank you so much!

Review 152 (2017-06-17 - Rating: 5)
We called because our floor drains were backing up into our basement. Columbus #472 (the tech that came to our house) was amazing. He explained everything multiple times in different ways so that my wife and I knew exactly what all our options were. He did the work exceptionally well, and walked me through every step, so I knew exactly why he was performing every service we were charged for. I definitely recommend this company, and especially Columbus.

Review 153 (2022-11-24 - Rating: 5)
Technician was very knowledgeable, respectful, and proficient. Arrived in a timely manner on Thanksgiving and fixed my issue before family arrived. I recommend this service and give them two thumbs up!

Review 154 (2022-02-17 - Rating: 5)
Every time I call I get great technicians who are super friendly, and explain things at the right handymans level for me. No.pressure or sales gimmicks, just straight facts of what they see and what could be done, with estimates and reassurances given readily. Been a handy call for me before and will be again!

Review 155 (2015-10-23 - Rating: 5)
We were able to secure services quickly and conveniently. We received courtesy calls estimating arrival time, which were honored. Our technician, AJ, was very polite, professional and helpful. He explained the problem at hand, rendered a solution and gave helpful advice in relation to the problem. He offered and explained additional service we might consider, without being pushy, but informative. I appreciate that and as a result, would consider using the company in the future, and specifically, follow AJs advice.

Review 156 (2017-08-24 - Rating: 5)
Really enjoyed my experience with Roto-Rooter. Called them the day after our newborn came home and thought I would have to wait at least a week for them but to my surprise they were out that same day. Our worker was fast! Came in and fixed our sink within 20 minutes. Didnt expect a $300 bill but it was definitely worth it. Any other fixes we need in the future I will always have Roto-Rooter out.

Review 157 (2012-11-20 - Rating: 4)
Made an appointment on Sunday, but they called and said they were busy, and they rescheduled for the following day, from 9-3. At 3:40, they called and stated a technician could be there in half an hour.Once Mike did show up, he did an excellent job. Quick, efficient, hard-working, knowledgeable, friendly all describe him. He did his best to try to ensure our sink pipes were set up correctly - which is difficult because the previous owner did not have a decent plumber work on the house!Due to Mike, I am selecting very good.

Review 158 (2023-11-02 - Rating: 5)
The technician was prompt, very polite, and knowledgeable. My experience under the circumstances was pleasant. I will be using their services to resolve my issue.

Review 159 (2023-11-22 - Rating: 4)
The customer service is good. The employees care about the customers. They are a bit expensive but the service is 24/7, I was able to schedule a plumber during after hours also.

Review 160 (2019-09-26 - Rating: 5)
We recently had a major water main issue at a house we just moved into. I called Roto Rooter based on a google search and I’m so glad I did. Everyone I talked to from the initial call to the guys onsite were very friendly and helpful. They were prompt and flexible as our issue went from not so urgent to urgent. Tom was our main contact and he was awesome - he was easy to communicate with, understood that our issue required extra details for an insurance claim, easy to get ahold of, flexible as we went back and forth with booking time, etc. The work we had done required excavation in our yard and this work was done very well - we had no issues and the guys got the work done quickly so we could get our water back! It was a very stressful time for us and Tom and the Roto Rooter team really helped ease the stress with their knowledge, promptness and good work. Highly recommend!

Review 161 (2017-10-25 - Rating: 5)
Had a series of different personnel help us with a flooded basement. They were quick to resolve the problem and get us back to as normal a life as possible. The water mitigation team was very helpful in explaining everything as they went and getting our basement clean and dry. The plumbers and excavators worked quickly to get pipes replaced same day. Overall pleasant experience and I would recommend them for anyone dealing with a similar situation.

Review 162 (2017-02-26 - Rating: 5)
We had an emergency on a Sunday, Sean C. came to our home and did an excellent job of explaining what was needed and gave a few options to repair the problem. The work was done efficiently and he was very professional. I would use them again in a heartbeat.

Review 163 (2017-01-17 - Rating: 5)
Scheduled an appointment online late and night and they were there first thing in the morning the next day. Called them for a simple snake job but the problem turned out to be with the sewer line underneath the house (a very big job). The manager offered to put the cost of the snake towards the sewer line repair and they were able to come out 3 days later to do the work. Roto-Rooter is a little expensive but they get the job done fast and they get it done right. Would recommend to others.

Review 164 (2022-09-13 - Rating: 5)
AL showed up to our house and was very friendly, informative, caring, respectful and most importantly helpful. AL is the guy you hope to have show up to your house to help. AL is the type of people the world needs! I seriously cannot say enough good things about the service he provided for my family and I. Thanks again AL!

Review 165 (2017-04-07 - Rating: 5)
Roto Rooter came to my Dental Practice today to fix my plumbing and they were awesome!! I would definitely recommend Roto Rooter to any of my family and friends that have plumbing issues! Columbus was the best I would definitely want him to perform all of my plumbing needs! He was thorough when explaining the issues that we were having and definitely took care of any issues we did have without a hesitation!!!

Review 166 (2022-02-26 - Rating: 5)
I am a new homeowner and had significant flooding in my basement due to heavy roots in the sewer line - the company was able to get someone out same day and was very responsive throughout the process. Chris was very personable and informative.

Review 167 (2023-12-08 - Rating: 5)
Technician showed up in the window they promised, assessed the problem and took care of it. Willy was great, very professional and saved the day.

Review 168 (2023-11-30 - Rating: 5)
Yes the tech they sent out was John,he was respectful and did not leave a mess.He was also very informative of what I needed to know. Thank you John, you are appreciated.

Review 169 (2015-12-04 - Rating: 5)
Same day service call, almost last minute. Kyle showed up on time and did an outstanding job on explaining the services and options to address my slow drain problem.I was very impressed with the way he handled the job, I ended hydro washing the main drain out to the public and a very satisfied customer. Highly recommend this service !!

Review 170 (2023-11-30 - Rating: 5)
Although, a plan has not yet been fully formulated, the representative was extremely up front on all issues, and I look forward to a solution that is not as formidable as I thought. It was a positive experience.

Review 171 (2023-06-14 - Rating: 5)
Blake came out on time, explained everything in detail. Performed the job well and in a timely manner. Would ask for him again if theres another issue in the future

Review 172 (2022-02-10 - Rating: 5)
Blake was amazing! He took the time to explain the situation, was patient and kind, and exuded professionalism! He fixed our problem in no time flat! Thank you Blake and Roto Rooter!! I will refer you to everyone!

Review 173 (2023-06-25 - Rating: 5)
Al Spence was great! He gave my wife and I a lot great guidance on preventative maintenance measures we can take to maintain our plumbing.

Review 174 (2023-11-20 - Rating: 5)
Jordan made two visits to ensure our problem was fixed. His knowledge and professionalism were the best

Review 175 (2022-04-12 - Rating: 5)
Super knowledgeable, on time, did a fantastic job.Dave and Martez were great! We couldnt have asked for a better, quicker, more attentive job!Didnt expect just how great of service they would provide.

Review 176 (2017-05-30 - Rating: 5)
Charlotte Jones . invoice 151284 . Today and on 5-24-17, Columbus tech 472 came out to my home and did my drain that was backing up. Columbus took the time to explain what was going on with my drain. He was very respectable to my house and to me. I can see that he cares about the customer getting the best service. Columbus represented Roto-Rooter with the best customer service. Thank You.

Review 177 (2023-12-04 - Rating: 5)
Arrived within 30 minutes of our call, and replaced our old P-trap with a new one in less than 30 minutes. Quick and professional.

Review 178 (2023-12-28 - Rating: 5)
My experience with Roto-Rooter was very good, they call and showed up, Joe was very good and knowledgeable, Thank you Joe

Review 179 (2012-10-08 - Rating: 5)
Our experience with Roto-Rooter was excellent right from the beginning.We were treated with courtesy and a quick response time. All of the technicians were very knowledgeable. They completed the job in a very timely manner and cleaned up the property to my satisfaction. Many thanks Roto-rooter and your crew.