Roto-Rooter Plumbing & Water Cleanup

Photo of Roto-Rooter Plumbing & Water Cleanup

Located in Crystal lake, Illinois

Address: 650 E Terra Cotta Ave #110, Crystal Lake, IL 60014, United States

Phone: +1 815-272-2879

Rating: 4.9

Services

  • On-site services

Categories

  • Plumber
  • Contractor
  • Drainage service
  • Excavating contractor
  • Repair service
  • Water damage restoration service
  • Water filter supplier
  • Water softening equipment supplier
  • Water testing service

Photos

Latest Fire Recovery & Restoration Services

Comments

  • Review 1 (2025-01-07 - Rating: 5)

    Daniel did a great job! He came out & made a quick assessment to the situation. He gave me a thorough explanation and made a few suggestions to prevent the problem again. I will definitely call again if the need arrives.

  • Review 2 (2025-01-03 - Rating: 5)

    Great quick service done same day. new water heater installed and removal of old one. Booked online at 3:00 am and they were here by 9:30 am and I had hot water by 2:30 pm. they are more expensive but one day service and great installer worth the price. he inspected vent pipes and was able to fix small leak to prevent co2 poisoning.

  • Review 3 (2024-12-27 - Rating: 5)

    My family recently called Roto-Rooter to resolve a plumbing issue. They addressed our immediate issue, but more importantly they helped us get to the root cause of the issue and develop a comprehensive, long-term solution. Throughout the process Roto-Rooter delivered outstanding service. They explained things clearly and were patient and responsive. Special thanks to team members Ali, Kavonte, and Mauricio for their great service and guidance.

  • Review 4 (2024-11-23 - Rating: 5)

    I was able to get an appointment within 2 hours of calling. Earline was fast, efficient & friendly. Appreciate the time he took to explain everything he was doing, and made she we understood. Highly recommend!!

  • Review 5 (2024-12-09 - Rating: 5)

    Roto-Rooter had Ali out to our house within 90 minutes of my call. They assessed the issue right away and had it fixed in less than 1 hour. Ali and his apprentice did an excellent job and cleaned up after the repair. I will always think of roto-rooter when I need plumbing repair.

  • Review 6 (2024-10-16 - Rating: 5)

    I am extremely satisfied with my service from Roto-Rooter. The plumber, Ali, came out within 30 minutes, found my issue, and fixed it within 15 minutes. He was also very friendly.šŸ™‚ I give 10 out of 5 stars and would definitely recommend this company if you are in need of fast and friendly plumbing service.

  • Review 7 (2024-11-10 - Rating: 5)

    The plumbers Ali and Klamonte were amazing. They let us know of what went wrong and were able to fix the problem very quickly. They were nice and respectful. Overall, best experience Iā€™ve had when it comes to getting the plumbing fixed.

  • Review 8 (2024-10-09 - Rating: 5)

    Ali came to my home to address a toilet and leaking issue. He was a wonderful employee, very knowledgeable and compassionate. He fixed my leak by replacing my toilet and a shut-off water valve. I am very satisfied and will use your services again. Thank you!

  • Review 9 (2024-10-21 - Rating: 5)

    Thank you Ali and Kavonte for the quick response and repair! Great guys, very knowledgeable at a fair price.

  • Review 10 (2024-08-07 - Rating: 5)

    Very happy with the service from Roto-Rooter. Ali explained each detail involved for replacing a sump pump. Showed me the cast iron pump being installed to replace the builder special plastic one. Overall Iā€™m very pleased with the service and will be using them again for all of my plumbing needs.

  • Review 11 (2024-10-13 - Rating: 5)

    We had pipes leak in our finished basement late on a Saturday night. We called Roto-Rooter. A real human being took our information, a dispatcher called within 30 minutes, and the technician arrived 30 minutes later. Ali was friendly, thorough, and efficient in completing the repairs with no mess. He explained everything clearly and showed me all the steps of his work. Ali and Roto-Rooter fixed the problem much more quickly and easily than we expected.

  • Review 12 (2024-09-18 - Rating: 5)

    Ali was fantastic! Knowledgeable, polite, efficient, and thorough, he analyzed my four plumbing issues quickly and resolved them in a timely fashion. I recommend him highly.

  • Review 13 (2024-11-22 - Rating: 5)

    I had a difficult to diagnose sump pump issue, but Ali was able to correctly diagnose and repair the issue. His knowledge and professional were greatly appreciated.

  • Review 14 (2024-08-03 - Rating: 5)

    Ali was very professional and fast. He was able to quickly unclog our tub right before our open house. Will definitely call him again for any plumbing issues that need to be fixed right away.

  • Review 15 (2024-11-19 - Rating: 5)

    Ali and his apprentice were amazing with their service, problem-solving and suggestions on how to keep the problem from re-occurring. They were here within 4 hours and despite some setbacks, got it done!

  • Review 16 (2024-10-28 - Rating: 5)

    Job well done . Technician very courteous. Problem and solving technique discussed with me and well understood. No regret contacting ROTO - ROOTER

  • Review 17 (2024-11-06 - Rating: 5)

    Thank you for sending one of your most excellent ,experienced and professional plumber and apprentice. Ali and K (sorry cant remember your name, old age). They are true professionals.

  • Review 18 (2024-09-28 - Rating: 5)

    Did a great job, very friendly and helpful, explained what he was doing and showed me the process. Would definitely recommend him and the company to others.

  • Review 19 (2024-10-10 - Rating: 5)

    Ali did an excellent job! He takes pride in what he does, is thoughtful and thorough! He replaced a sump pump and took the time to clean out the pit.

  • Review 20 (2024-08-01 - Rating: 5)

    Ali was an outstanding knowledgeable , skilled tradesman. Knew exactly what needed to be done and provided the secure fix. Interested in doing the best for the customer . He went above and represented the customer helping management to understand the problem and recognize the immediate need for support services for the benefit of the customer . He took his time in testing the system to ensure pressure , he added a couple of security features for the new pipe to an older pvc link . He answered several other other drainage questions for a beginning homeowner. Offered availability for future questions. He was calming and sincerely caring for my welfare. He will always be my go to at roto-rooter. Was thankful to roto rooter for quickly someone out to assess situation and to provide cleanup services due to their part failure which caused a flood in basement.

  • Review 21 (2024-11-25 - Rating: 5)

    Great and fast service done by kauonte and Ali they were very informative and helpful. Definitely would recommend!

  • Review 22 (2024-09-09 - Rating: 5)

    Ali was excellent! He was very Knowledgeable and explained everything that he was doing! Highly recommended

  • Review 23 (2024-01-22 - Rating: 5)

    Ali was extremely knowledgeable, professional, and careful. He went above and beyond and did an amazing job getting the issue resolved. He also gave me a masterclass on plumbing and answered all the questions I came up with. He is the best plumber we have ever met in our lives!

  • Review 24 (2024-02-07 - Rating: 5)

    Ali and his team were very professional and were great to work with. They finished the job as promised. Their work was excellent and he answered all my questions with detailed explanation. I would definitely use them again and would recommend them to anyone needing an excellent plumbing company.

  • Review 25 (2024-05-04 - Rating: 5)

    Leaky sink and no pressure from faucet. Sent someone out right away, addressed the issue in an extremely professional manner. Explained each step of the project all the way through completion. Highly recommend Ali, he was fantastic.

  • Review 26 (2024-08-25 - Rating: 5)

    Ali gave the best service, so knowledgeable and honest; and friendly. I would HIGHLY recommend

  • Review 27 (2024-10-27 - Rating: 5)

    Ali Shehaj saved the day.Dan Pollworth helped us out too.Came out in the evening to solve the problem.

  • Review 28 (2024-02-14 - Rating: 5)

    Highly recommend! Ali was our technician and he was great!When we called, they had Ali over within an hour. He knew what he was doing and throughly checked that there was no more leaking or issues before he left.

  • Review 29 (2024-04-17 - Rating: 5)

    Technician was quite proficient in his work. He kept me current on any issues and the progress he was making. Very respectful from the start of the job through the end. Respectful of property and left the area clean. Highly recommended!!!

  • Review 30 (2024-10-17 - Rating: 5)

    Ali and Kovonte came out to clear a sink blockage I had. They were very professional and quick

  • Review 31 (2024-05-12 - Rating: 5)

    Ali did a great job!! He showed up on time explained and showed what needed to be done and did a great job on the repair!! I would ask for him specifically if I ever have a plumbing issue.

  • Review 32 (2024-12-23 - Rating: 5)

    Excellent service! Professional, high quality and timely. Thanks

  • Review 33 (2024-01-23 - Rating: 5)

    Ali is THE man. Incredible service: he was punctual, hard working, conscientious in that he was cautious, and also provided detailed explanations of what he was doing and why. Friendly and not in an overbearing way. Genuinely nice guy who is good at his trade. Ali is the reason I will seek out Roto Rooter again in the future should I need plumbing services.

  • Review 34 (2023-12-02 - Rating: 5)

    We ended up needing an emergency visit on a Saturday. After calling many places I called Roto rooter. They were able to send someone out within 2 hours. Ali showed up and was very professional. Answered all of our questions and when our pipes threw him some curve balls he was able to quickly change gears and continue on. He was extremely pleasant to be around and super knowledgeable. I would completely call them again and request Ali.

  • Review 35 (2024-08-07 - Rating: 5)

    Very knowledgeable, respectful, & approachable. Mr. Ali explain things in terms I could understand. I would highly recommend.

  • Review 36 (2023-12-11 - Rating: 5)

    Ali and team were great. With very little notice the day before, they were punctual and efficient from identification of the leak source to a full replacement and fix in a few hours. They were very upfront and straightforward with the logic to give us the highest standard solution. Then upheld that standard. Would highly recommend Ali and Roto Rooter for your plumbing and water damage needs.

  • Review 37 (2024-05-01 - Rating: 5)

    We had a sewer back up in our basement. Called a plumber. They came out and said they couldnt fix it(left a mess and still charged us). I went online and called Roto-Rooter. Ali showed up within an hour, took time to explain everything to me thoroughly. He was in and out fast, fixed the problem and even cleaned up afterwards. Highly recommend!

  • Review 38 (2023-09-17 - Rating: 5)

    Ali came to our home and examined our problem. He explained that our faucet was a discontinued model due to poor design which often resulted in damage when trying to repair. We had heard this and understood the risks. We signed a waiver, and Ali proceeded to carefully disassemble our faucet which he did perfectly without any damage. He left to get the appropriate parts to fix our problem, and returned shortly. Everything was done in a timely manner, and he kept us informed every step of the way. We are extremely happy with the job Ali did, and we highly recommend Ali and Roto Rooter. We will definitely use them again when the need arises.Angelo V.Aurora, IL

  • Review 39 (2024-08-20 - Rating: 5)

    The service was very professional. Ali was great and answered all my questions.

  • Review 40 (2024-11-18 - Rating: 5)

    Fantastic crew. Quick and efficient. Couldnā€™t have asked for a better resolution.

  • Review 41 (2024-02-05 - Rating: 5)

    Matthew (+ apprentice) and Ali came out on short notice on the weekend for an emergency. All three were quick, very professional, and answered all of my questions thoroughly. Very happy with their service.

  • Review 42 (2023-12-10 - Rating: 5)

    I was so concerned and worried about my dish disposal that was only installed 3 years ago and was not cheap! It was pouring water under the sink. Tech got to my place and I was sure he wouldnā€™t be able to save it due to all the rust and build up from leaking for awhile. To my surprise I didnā€™t need a replacement just a part. He was friendly, professional, efficient, and got it done fast. Iā€™m a happy customer! Thanks

  • Review 43 (2023-11-24 - Rating: 5)

    Excellent job. Technician Ali was very knowledgeable and walked me through everything he was doing. Very personal or as well. I would definitely call in Roto-Rooter again though Iā€™m hoping I donā€™t need them!

  • Review 44 (2023-10-26 - Rating: 5)

    Great experience! As soon as he arrived Ali got to work and was able to complete the task in little to no time. Any future plumbing issues I will definitely not hesitate to reach out again.

  • Review 45 (2024-01-03 - Rating: 5)

    Fantastic. Ali promptly arrived and gave an excellent consult before starting the job. He completed the task within the hour which was also great. Very transparent and very professional.

  • Review 46 (2023-07-24 - Rating: 5)

    Had an unexpected kitchen clog and leak on a weekend. Service arrived earlier than hoped for. Crew was professional and answered all questions, and did not hard-sell while my wife and I talked through options.Not the cheapest service, but the two man crew, headed by Ali, showed and explained everything they were doing, and disassembled and reassembled until they were satisfied that all connections were correct and everything was draining properly.Based on experiences with other plumbing teams, I appreciated the professionalism, thoroughness, and patience demonstrated by this crew.

  • Review 47 (2023-10-30 - Rating: 5)

    The quality of workmanship was great. The plumber was courteous and very professional. He made sure that I understood the problem, his plan of action to fix the issue, and that all of my concerns were completely addressed.

  • Review 48 (2024-03-17 - Rating: 5)

    Ali was very kind, and explained things well. And both times Iā€™ve called this company, they were out within a day. Appreciate the service

  • Review 49 (2024-03-27 - Rating: 5)

    Ali was very professional, polite and knowledgeable. One of the best plumbers in the area for sure, I highly recommend him for any plumbing work. Thank you Ali!

  • Review 50 (2023-04-01 - Rating: 5)

    Ali did a great job. Wonderful person. When you go with the small plumbers, yes you get cheaper service but pay in the long run. These guys might cost a little bit more but will do things the right way the first time and save you money in the long run by doing a quality job. Really appreciate them a lot. Thanks for the good work.

  • Review 51 (2024-11-24 - Rating: 5)

    Garbage disposal removal and install. Technicians were very knowledgeable and nice.

  • Review 52 (2023-07-02 - Rating: 5)

    Excellent experience!!! I had a plumbing emergency and plumbing technician Ali couldnā€™t have been more professional and competent. He was able to diagnose the problem within a couple of minutes and was quickly able to do the repair. Aliā€™s efficiency saved our basement from any further damage. Highly recommended!!

  • Review 53 (2023-09-18 - Rating: 5)

    We had a sewer backup and also needed a new water heater. Ali and Fiolon were very helpful and walked us through the issues they saw and their process to fix it. They were very professional and kept us informed on progress as they finished the work. I would highly recommend anyone needing plumbing work to reach out to them!

  • Review 54 (2023-05-13 - Rating: 5)

    Ali was so awesome & knew exactly what he was doing. Very polite & professional and efficient too. Did a great job! Drains are all cleared out & working awesome! Thank you for Alis excellent service! Joanne (Naperville, IL)

  • Review 55 (2023-04-26 - Rating: 5)

    Ali was fantastic- he walked me through every step of the process then walked the house to verify the rest of my plumbing was in good shape. He was quick to diagnose and the installation was done in less than an hour. He got me the best replacement unit and I couldnā€™t be happier.

  • Review 56 (2023-06-14 - Rating: 5)

    Our toilet overflowed at 3am. I was too tired to try and fix it myself. I called this service. They showed up asap which ended up being 9am but that was close enough. They fixed it so quickly. And the technician was so capable, kind and efficient. He was great. It helped me out a lot.

  • Review 57 (2024-08-04 - Rating: 5)

    Ali the technician that came over was fast and efficient, knew right what the problem was. Im glad I called roto rooter

  • Review 58 (2023-05-14 - Rating: 5)

    I needed my outside water spigot replaced on a Saturday afternoon and within a couple hours they had someone at my place to repair the damage. Ali was great and I really appreciated his service and help to repair my issue. Definitely a relief to get the water back on with no major damage.

  • Review 59 (2024-04-29 - Rating: 4)

    I already left one review but here goes again. Service for 20/25 min work was terribly expensiveā€¦$750. Wow people I told could not believe it was so expensive.Live and learn.

  • Review 60 (2024-10-09 - Rating: 5)

    Fast and great guy. Was in and out so fast i couldnt beleive it. Will use them again

  • Review 61 (2023-07-29 - Rating: 5)

    Very professional employees! They came in with respect so much nicer than another company I had last year! They was great at explaining things to me and gave me great options at fixing my situation. Matthew was very good at explaining everything he is very knowledgeable

  • Review 62 (2023-05-10 - Rating: 5)

    Ali was our technician and we have nothing but great things to say about him. He was polite, professional, timely, communicative, and knowledgeable! We really appreciate his help and will highly recommend him.

  • Review 63 (2023-05-30 - Rating: 5)

    The tech (Matthew) arrived on time, was extremely knowledgeable, polite, and professional. He explained what needed to be done, and why. He proceeded his work and completed it in a timely fashion. We are very happy with the job and will be using them again, should another plumbing problem arise. We highly recommend them, especially the tech we had..

  • Review 64 (2023-08-31 - Rating: 5)

    We had Ali come to our place on the same day and he replaced our faucet and made sure everything was perfectly working before he left. He was awesome, polite and courteous!

  • Review 65 (2023-04-07 - Rating: 5)

    Spiro (Tech #3104) did a great job! We needed our sewer line cleaned out and he was amazing! He showed up on time, was very professional, kept everything clean while he worked, and was very helpful providing guidance on how to avoid any issues in the future. Awesome job!

  • Review 66 (2023-12-03 - Rating: 5)

    Ali did an excellent job. He was highly professional and explained the issue and solution. He came out very last minute due to sewage backup.

  • Review 67 (2021-04-04 - Rating: 5)

    Our technician Jacob #2769 worked so fast and was very professional and knowledgeable. We appreciated so much that he took the time to explain all the work he was doing and was forward about the pricing as well. We were also thankful about how careful he was in our home. Great experience and would definitely recommend him!

  • Review 68 (2024-03-31 - Rating: 5)

    Ali did a fantastic job of installing a water heater on the day before Easter. Ali was very professional and courteous. Thank you.

  • Review 69 (2023-06-06 - Rating: 5)

    Matthew & his apprentice provided such an Excellent rapid respond service experience and gave me peace of mind. His knowledge instruction, what to look for, contact info should I need it. Professional, helpful, great value. Highly recommend.

  • Review 70 (2023-06-10 - Rating: 5)

    Ali did a great job, very helpful, explained everything and worked with us on various options. The job was completed quickly and with a somewhat reasonable price. Overall excellent experience.

  • Review 71 (2023-02-03 - Rating: 5)

    Your technicians came actually earlier than scheduled which is always wonderful. They were prepared and were just excellent in their execution of what was needed. Chris did a great job he really is a professional and helped me to understand my options. This is my first time ever using Roto-Rooter but Im very pleased with the work. If this is the indication of how you do things then Im looking forward to doing business with your company again and again. God bless

  • Review 72 (2023-05-24 - Rating: 5)

    Best company I ever ran into for plumbing issues , hats of to his employee Ali he knows what heā€™s doing if you ever need to call this company ask for Ali technician. Stayed until 2am to make sure main sewer line is wide open , had some huddles during his service but he didnā€™t gave up , tirelessly working to keep customer happy and make sure job has been completed with satisfaction. Thank you :)

  • Review 73 (2024-11-29 - Rating: 5)

    Courteous and professional. Made quick work of my clog.

  • Review 74 (2023-09-13 - Rating: 5)

    Tuesday night 8pm I head down into my basement to check my dehumidifierā€™s tank level thinking that I would be emptying it as usual and to my shock and surprise my basement is flooded with an inch plus of waterand my wife and I are in the basement looking at each other and the mess and noticed the smell as well. I pulled the carpet back thatā€™s over the sump and saw that the sump pit was full and there was standing water that had started to cover the basement floor.I go on google and start looking for help and tried a few ā€œ24 hour emergencyā€ plumbers and the few who actually answered told me that they could have someone come tomorrow afternoon or the next day to help us. Then I contacted Roto-Rooterand was told they could possibly help tonight but they said someone would call within the next 1-2 hours so I prepared for a long wait hoping for the best and literally within the next 5 minutes my phone rings and Iā€™m talking with Douglas Jaeger a Field Supervisor who immediately put us at ease said he and his Plumber Ali could be out to our home in 45 minutes and literally 45 minutes later Douglas arrived so needless to say my wife and I were so relieved and grateful to them for the amazing work that they provided to us.Douglas was extremely helpful in guiding us through the awful clean up situation that we had to face because of both sump pumps failing and the mess it created which will be covered by our insurance again thanks to Douglas noticing that coverage in our homeowners policy thank goodness because it was a disaster down there and also a huge thank you to Ali the Professional plumber for Roto-Rooter who did a fantastic job replacing both sump pumps. He was extremely professional and very knowledgeable and very nice to deal with as well. His personality along with Douglas really helped us get through a long night dealing with the flooding situation by making us feel relieved and grateful as well as relaxed while both of them performed their individual jobs to get us through a rough night.We were extremely grateful for their patience and hard work ! Thank you Ali for being a pleasure to have in our home helping us with the crazy out of nowhere situation that happened you did a wonderful job and we appreciate your kind demeanor as well as Douglas who really put our minds at ease through the entire process.Thank you to the Roto-Rooter team for really coming through for usWe are very grateful and appreciate for you guys ! Thank you so very much for a phenomenal job !

  • Review 75 (2023-09-25 - Rating: 5)

    Responded quickly and kept me updated on their arrival. Their employee Ali was very professional and helpful. He answered all my questions and did a great job.

  • Review 76 (2023-06-22 - Rating: 5)

    Great and quick same day service! My technician Tyriek Luke was very knowledgeable, hard-working, and a great problem solver. He throughly explained what the problem was and how to help prevent it from happening in the future. A+ job, thank you.

  • Review 77 (2023-06-09 - Rating: 5)

    Spiro (tech 3104) was fantastic. He was here within an hour of our call, immediately diagnosed the issue, and fixed it quickly. He also answered every question we had so we know how to keep our plumbing in the best shape.

  • Review 78 (2021-04-18 - Rating: 5)

    Kemal and David were amazing!! They arrived quickly and explained the issue in detail as well as next steps. We were very thankful they were able help us so quickly given the extent of the water damage we had. We were very impressed with their work. They were very professional and courteous. We would highly recommend them and look forward to using them again in the future! Thanks again for everything! They truly saved the day!

  • Review 79 (2023-10-16 - Rating: 5)

    Always great work and so professional. But theres also a small town feel about them. It was the same person who came out to our house this time as last. He remembered us and conversations we had had previously. It felt like no time had passed at all.

  • Review 80 (2023-01-28 - Rating: 5)

    We had 3 sinks that would not drain. I have some experience and had figured out where the problem was. I was able to show him what sections were clogged. He was great to work with. Helistened to me and was able to Roto Root the drains pretty quickly and now flowing great. Just a real nice guy to work with. Im sure he could have fixed without my help. It just done faster because I knew how everything was connected.

  • Review 81 (2023-09-13 - Rating: 5)

    Ali was great. Came the same day: KNOW his job: Found the problem right away, Gave me repair options; Used high qualiiy parts; How else can I say it. HE DID A GREAT JOB!

  • Review 82 (2023-03-08 - Rating: 5)

    I have used Roto Rooter for a sump pump failure in the past. Today I had the most wonderful technician install the back up pump and battery. His name is Ali. He had installed the original sump pump in May of 2022. Today he was adding the back-up pump and battery. He provided an estimate yesterday and arrived today to install the equipment at exactly the time he had committed to arrive. The fast appointment time was phenomenal! His attention to detail, booties to keep my floor clean, sump pump clean out of some debris, and having me watch as he explained everything he was doing, including a warranty explanation was above and beyond the customer service we see today. We need more folks like Ali with obvious levels of personal integrity. He is an honest and knowledgeable employee and I hope he is valued. They are rare. The equipment installed was also of a very high quality, unlike some of the shelf brands. He provided additional insight and I plan to continue using Roto-Rooter for future needs in my home. Roto-Rooter has been there for me in the past and even followed up after the initial project. Thank you, Ali! Thank you Roto-Rooter!

  • Review 83 (2024-11-06 - Rating: 5)

    Ali came out right away, found the issue and fixed the problem in minutes. I cannot recommend his services highly enough. He was efficient and courteous. If I need plumber again, he will be the first person I call.

  • Review 84 (2023-06-04 - Rating: 5)

    Spiro was very friendly and knowledgeable. I would highly recommend him for future projects.He was understanding of the situation and helpful in explaining the work he was doing. Id definitely use him again.Robert McRay

  • Review 85 (2023-09-24 - Rating: 5)

    Had an emergency and Roto-Rooter Chicago was on it. They sent Aly just 6 hours after my call, even on a weekend at 8am. Aly was stellar - professional, detailed, and left no mess. He explained the problem thoroughly, informed me about the pump replacement, and ensured I understood the fix. Solid experience. Roto-Rooters now on my go-to list.

  • Review 86 (2024-01-05 - Rating: 5)

    Called early morning friday before christmas and had someone out within the hour. A little costly for 30 minutes, but I have peace of mind that it was done right, and it was done within the same day as the discovery of the leak. In the end, Im satisfied with the whole process.

  • Review 87 (2023-09-12 - Rating: 5)

    Emergency service on Labor Day of all days!!! Matthew came out and solved the problem. He was very thorough in his diagnosis and explained every step he was going to take. Attention to detail and fast, I highly recommend.

  • Review 88 (2023-08-15 - Rating: 5)

    Mr. Rodriguez was very professional. He was able to explain step by step what he was doing so I could understand it.A remarkable great work ethic.He was not afraid of dogs,which is a HUGE plus.He cleaned up after himself.Very polite.If I could give Mr. Rodriguez more stars I would.If you have a Plumbing problem he is the one you want.

  • Review 89 (2023-06-19 - Rating: 5)

    Spiro and his assistant were extremely professional and knowledgeable of what was needed needed to remedy my bathroom plumbing issues. Iā€™m so happy I called Roto Rooter. Would definitely recommend their servicesTech # 3104

  • Review 90 (2024-05-20 - Rating: 5)

    Work was done professionally and everything was explained to us.We are extremely happy with the service.Thank you very much !!!!!

  • Review 91 (2023-03-26 - Rating: 5)

    Amazing! ALI did a fantastic job, he explained everything from start to finish. He didnā€™t stop until it was done the right way. I work for a water department near by and I will strongly recommend him every time.

  • Review 92 (2024-12-18 - Rating: 5)

    Ali was an excellent service tech for us !!!

  • Review 93 (2023-02-28 - Rating: 5)

    Matthew was super helpful. He gave me a better understanding of my current situation and ways to resolve it.Edit: I was supposed to have a follow up visit with a supervisor yesterday. They never; called messages or showed up. Not really sure what happened.

  • Review 94 (2023-03-22 - Rating: 5)

    Ali came quickly on an emergency basis to replace our ejector pump at 10 pm on a weeknight. He was knowledgeable, professional, and lightning fast. Would highly recommend!

  • Review 95 (2023-04-16 - Rating: 5)

    I had what I thought was a defective ignition in the water heater because after 3 tries of following directions that were on the heater --no luck. Ollie got it lit right away and explained how to REALLY get it lit. He was very personable, as well as professional. Thank You Roto Rooter. From here on out, Ill always call You first.

  • Review 96 (2024-01-13 - Rating: 5)

    The staff was very very professional, efficient, informative and friendly. Answered all my questions and walked me through everything they were doing. Would highly recommend šŸ˜Š Thank you Ali!

  • Review 97 (2022-11-18 - Rating: 5)

    After my contractor cancelled, I was in a jam and called Roto Rooter. Iā€™m so glad I did! Heto was at my door within 2 hours and was very professional and courteous. He even went above and beyond to assist with multiple plumbing needs at once. Very kind and efficient.I highly recommend!

  • Review 98 (2023-07-18 - Rating: 5)

    Mathew was exceptionally knowledgeable and accommodating. He did a great job. I will definitely be a return customer when I need service.

  • Review 99 (2023-03-05 - Rating: 5)

    I damaged gas pipe in my home during a renovation and needed service. Called RotoRooter and they sent someone out promptly. Technician was amazing!! Heā€™s very knowledgeable, explains what is going on, and a true craftsman. This is my 2nd time using this company and I will continue to do so. Thanks for the fix!

  • Review 100 (2021-01-18 - Rating: 5)

    I had fantastic service done by their technician (Eduardo Tech # 5256). He was able to help me understand the issues that were wrong and the best ways to approach a resolution. Helped resolve my plumbing and water heater issues. Very friendly and gave amazing customer service. Will definitely recommend others to use their service because of how Eduardo helped me.

  • Review 101 (2023-07-03 - Rating: 5)

    Ali did a fabulous job helping us when we were in a jam with our basement taking in water. He was pleasant, informative and provided us the information we needed to remedy our issue.

  • Review 102 (2023-03-09 - Rating: 5)

    Ali arrived promptly and was very fast, efficient, friendly and professional. He finished the sump pump repair/install in less than an hour. Great work!

  • Review 103 (2023-02-21 - Rating: 5)

    Matthew was very courteous, professional, and knowledgeable.If you have any plumbing needs, I highly recommend asking for Matthew. I will definitely be using Roto-Rooter for any and all of my future plumbing needs. No regrets! Thanks again for the exceptional service.

  • Review 104 (2023-04-19 - Rating: 5)

    Matthew Rodriguez was the technician he was very professional explained the process of what he was going to do and performed it. He was friendly and cleaned up afterwards would definitely recommend him to anyone.

  • Review 105 (2023-04-01 - Rating: 5)

    Mr. Flowers was was very professional, explained the process, the out come and and what the issue was. He was very thorough. Even informed me of additional services I could utilize for the clean up. I was grateful.

  • Review 106 (2023-04-11 - Rating: 5)

    I had a problem with my toilet flushing, the toilet kept filling up and overflowing. Mathew from Rotor Rooter Knocked on my door with a smile. He accessed the problem and gave me a price. Mathew worked persistently until my toilet flushed. I know that just sounds like he did his job, but if you could have watched the process you would have been amazed. Mathew is the Rotor Rooter King. Thank you Mathew 5 stars

  • Review 107 (2024-10-27 - Rating: 5)

    Ali and Kavonte was fast, knowledgeable and very professional. Would recommend then to anyone that needs plumbing services!

  • Review 108 (2023-05-30 - Rating: 5)

    Had a technician come out and he didnā€™t fix the back up, so I called back and they sent a more experienced technician Mathew. He was very professional, friendly, and went straight to fix the problem. Great experience.

  • Review 109 (2024-01-28 - Rating: 5)

    Ali was on time and professional- we were so impressed with his knowledge level and how nice and respectful he was.

  • Review 110 (2022-05-13 - Rating: 5)

    We called in the morning and everything was repaired within a few hours. Chris 5005 and Eduardo 5256 were quick and took their time to explain what happened and how to prevent our issue in the future. I will 100% call them specifically in the futurefor anything we may need. 5 stars!

  • Review 111 (2021-02-04 - Rating: 5)

    Our water heater failed at night and we called and they gave us an appointment first thing the next morning. We got a follow up phone call to us know they would be coming and we were kept well informed.Jason came and installed a new water heater for us, he was timely and explained what he was doing. He worked quickly and neatly and got the job done well. A supervisor stopped by and made sure the job was going well. Overall it was a good experience.

  • Review 112 (2023-03-30 - Rating: 5)

    They came in very professional and friendly. Extremely helpful, had to get into a very tight spot under house. They were SO fast reinstalling the part! Very happy with this service.

  • Review 113 (2024-02-10 - Rating: 5)

    Drain needed to be rotted and bathtub wouldnā€™t drain. Ali had the tools and experience to fix the problem in a quick manner. Thank you so much

  • Review 114 (2023-06-12 - Rating: 5)

    Had deep kitchen sink clog. Ali was the technician. Great guy, very knowledgeable and friendly. Explained everything. Did a fantastic job.

  • Review 115 (2023-05-02 - Rating: 5)

    Roto-Rooter was able to schedule a technician within 24hours of my service request. Their technician, Travont arrived on time, was professional, and quickly assessed & completed my service request. I would use their services again.

  • Review 116 (2023-05-06 - Rating: 5)

    Was able to book service with very short notice. Plumber arrived on time. Worked is performed very clean and professional. Charged reasonably. Overall great service. Will use again.

  • Review 117 (2023-08-18 - Rating: 5)

    Ali did a fabulous job. He was neat, efficient and very pleasant to deal with. I would choose this company again!

  • Review 118 (2024-10-18 - Rating: 5)

    Helped us solve a clog problem that turned out to be roots! Brian was prompt, neat and helped us solve the issue. It was challenging to access the problem, but he worked with us to drain the pipes so he could access the main line out of the house, and removed the clog. All on a Sunday evening - so we didnt have to miss work!

  • Review 119 (2023-06-03 - Rating: 5)

    Needed sump pump repair for a bad switch. Sent someone in a couple hours, explained the issue well, and replaced the pump quickly. Professional, friendly with great service.

  • Review 120 (2024-04-25 - Rating: 5)

    Ali was very helpful and knowledgeable. I have more work to do and I will be requesting Ali for all my work. Thank you.

  • Review 121 (2022-02-05 - Rating: 5)

    Fast response, came out the same day to evaluate issue. Determined we needed a new toilet, explained all costs and recommended good toilet brands. Installed the toilet the same day and left the room clean. Wore mask and shoe covers. Fast, clean and great work.

  • Review 122 (2021-01-16 - Rating: 5)

    I had a leaky toilet and I emailed Roto Rooter. They emailed me with a day an time immediately. The service technician named David came to my home CDC compliant. He thoroughly reviewed the problem and explained the fix. He also told me the cost and offered a coupon to reduce the price. It only took a few minutes but I was extremely happy with the professionalism. I will call again if service is ever needed.

  • Review 123 (2023-02-26 - Rating: 5)

    I woke up to my hot water heater not working. Upon investigation I found that my sump pump had gone out and my basement had flooded and burnt out my hot water tank. Roto rooter was able to replace my sump pump, hot water heater, fix a bad flush valve on a toilet and rod out my drain line out to the cit sewer. Ali, Christian, and Matt were great. The price was reasonable and the work was quick and well performed. We will use Roto rooter again in the future.

  • Review 124 (2023-04-26 - Rating: 5)

    Allie from Roto Rooter was exceptional. Getting out here fast and mitigating an uncomfortable issue between me, a tenant, and my landlord. Allie went above and beyond and really helped with more than the plumbing. HIGHLEY Recommend.

  • Review 125 (2023-09-09 - Rating: 5)

    Ali was wonderful! Very helpful!!! I would definitely call and ask for him if I ever have any problems. Super satisfied!!

  • Review 126 (2021-03-16 - Rating: 5)

    Today Kemal visited my house and was very professional. I had a damaged pipe and the company Roto - Rooter was able to send him right away. They were super nice and helped me fix my sink. 10 out of 10 would recommend. Quick and easy

  • Review 127 (2022-10-22 - Rating: 4)

    I go to Roto-Rooters for all of my plumbing needs. Hector has been my plumber for a few years now and hes great! We had a clog in our bathroom sink with a rusty pipe. Hector cleared the clog and replaced the pipe in under an hour. You just cant beat the quality of service from this company. Thanks Hector!

  • Review 128 (2024-01-21 - Rating: 5)

    Ali is very knowledgeable and very kind . He gave us advice on how to drain the sump pump water in winter.

  • Review 129 (2022-11-09 - Rating: 5)

    Heto did a fantastic job. He came and helped fix my custom digital shower when everyone else I called wouldnā€™t try. Highly recommend.

  • Review 130 (2021-04-20 - Rating: 5)

    Absolutely awesome work done by Kemal#5437Very informative about the work was being done he walked me through everything that he worked on today. His patience with me I canā€™t explain but I thank Kemal for taken his time making sure the job was going to be completed before he left he went above & beyond & saw another problem in my home due to the sump pump he even took time to call his supervisor Dan to come out to take a look Dan even took time out to help me before another problem generates & wanted to write me a proposal to give me options to help take care of another situation before the situation gets worse..Thank you Kemal for your knowledge & Time that you spent in my home making everything I asked you to come out to repair & even helping me make a decision on future Jobs that going to need attention to Youā€™re The Best !

  • Review 131 (2021-02-05 - Rating: 5)

    We had water spraying from our sump pump check valve, call Roto-Rooter and had Jacob at our house within 2 hours, as promised. He was pleasant and replaced our check valve in less than an hour even provided a few recommendations not related to our sump pump. We greatly appreciate his service!

  • Review 132 (2021-03-18 - Rating: 5)

    Very professional and quick service! We called last night at almost 6pm and Jason was here by 9:30 this morning to install a gas shutoff valve behind our stove and replace the shutoff valve for the dishwasher. In and out within 2 hours, including a trip to the store for parts. Canā€™t recommend them enough!

  • Review 133 (2021-03-05 - Rating: 5)

    My wife and I had an issue with our plumbing that went from minor to major very quickly. The team at Roto Rooter was very sympathetic and accommodating to our needs. They worked to get us plumbing back as soon as possible, providing creative solutions along the way.Tony took the time to answer my questions and explain the process in detail. Roberto and Corey were very careful with the excavation needed and constantly trying to think of creative solutions that would solve the issue and possibly save money.Additionally, we had an issue following the work with our bathtub that was quickly solved by Chaz. He even took the time to educate me on my plumbing setup to avoid potential issues in the future. He was incredibly helpful and patient, I cant recommend him enough. Ill definitely be using him for future repairs.

  • Review 134 (2021-02-13 - Rating: 5)

    Our technician Juurb was very informative he gave us three different options with three different price points. We had an issue with the basement toilet constantly running He got everything done in a timely fashion and even noticed our water pressure was kind low and fixed that also . Good business will continue to use them !

  • Review 135 (2021-04-03 - Rating: 5)

    We had a clogged shower drain that needed to be fixed. Angelo, the Drain Technician, arrived on time and was able to resolve our issue in a fast and efficient manner. Also appreciated his positive attitude. He observed all social distancing and safety protocols.

  • Review 136 (2023-07-01 - Rating: 5)

    I had a plumbing emergency over the weekend. Tyriek arrived within a couple of hours and fixed the problem. Highly recommend their services.

  • Review 137 (2024-01-05 - Rating: 5)

    Showed up on Jan 1st and showed up quickly. Performed a great job and got our water leak repaired. Would use them again!

  • Review 138 (2021-02-23 - Rating: 5)

    Marc was very polite, friendly, professional and knowledgeable. He rodded our kitchen sink, repaired the leaking pipe underneath, and cleaned up after himself before he left. He also gave us a break on the parts and labor costs. I would recommend Roto Rooter for your plumbing needs and youd be lucky to get Marc.

  • Review 139 (2023-02-27 - Rating: 5)

    Ali and Doug were fast and responsive. Had the parts ready and quick install. Would recommend Aliā€™s plumbing services

  • Review 140 (2021-03-18 - Rating: 5)

    Jason [tech number 5366] was very patient and kind towards my young children as they were very curious about the water heater installation. I appreciate the timeliness and great quality work provided! Ive used roto-rooter before and will in the future when necessary!! Thank you Jason!

  • Review 141 (2021-12-17 - Rating: 5)

    They provided last minute service for a clogged kitchen sink. Ryan the technician was professional and talked me through the process of determining where the clog could be and how that determined pricing for the job. He did a good job clearing the clog and cleaning up afterwards. Glad to have a functioning kitchen sink so quickly!

  • Review 142 (2023-02-11 - Rating: 5)

    Eduardo plumber 5256Has saved my family. I have had a clog in my pipe for a week.. I have had 3 other companys out to help. No One has done as great a job, nor has had the knowledge nor experience Eduardo displays. Honestly he is the only one who didnt lie or make excuses for not knowing. The first companys was Bruces septic tank he pumped the tank and the clog didnt move. Said it was inside.I called the Home conction threw The Nipsco pipe protection. They sent out A-1 Suburban and their tech Jack told me to dig up my distribution box and septic lid. And hed come back. 14 hour later they let me know they cant come til Tuesday of next week. Then they had Hessville plumbing come out and he said. Oh you have a septic. I dont work on any house that has a septic. And Left. Just left.Bruces septic gave me the number for roto rooter.And BAMM Eduardo got it. Thank you from my family of 11.

  • Review 143 (2024-08-03 - Rating: 5)

    Nothing worse than a backup toilet on a Saturday afternoon. Thanks to Roto-Rooter my technician Ali was here within an hour. He was very professional and truly an expert /Pro. Explained exactly what was going on and what he needed to do to fix it. He took care of it in no time I would always ask for Ali.

  • Review 144 (2024-08-05 - Rating: 5)

    Ali was very helpful and truthfully showed care to my situation. Even though it was not something plumbing related, he helped me find the actual problem. Great customer Service!

  • Review 145 (2022-09-27 - Rating: 5)

    New home. Toilet clogs. We take a plunger to it, and sewage starts spewing up the shower drain. THE SMELL. Its 2 am and we dont know what to do or who to call. I phone up Roto-Rooter and they arrive bright and early at 8 am. Jacob takes the toilet apart, unclogs the giant wad of twine that the house contractors flushed down the toilet for (I guess) a hilarious prank, and has everything cleaned up and working fine in no time. I couldnt be more grateful and relieved; we can safely poop again. Thank you, Jacob!

  • Review 146 (2023-02-14 - Rating: 5)

    Eduardo 5256 was amazing! He explained everything so well and made sure everything was simple for us and ready to go. I highly recommend!

  • Review 147 (2022-09-30 - Rating: 5)

    Hector did a great job unclogging my shower drain and installing my new sump pump. He was professional explained everything that he did and cleaned up when he was finished is very satisfied with the service

  • Review 148 (2023-08-16 - Rating: 5)

    Matthew was very professional, took the time to explain everything he was doing, and got the job done quickly and thoroughly.

  • Review 149 (2024-04-30 - Rating: 5)

    Ali and Allen came right out when my basement flooded, worked quickly and professionally. 5 stars!

  • Review 150 (2021-01-15 - Rating: 5)

    Felipe was very knowledgeable and explained what he was doing and why. He made recommendations without making me feel pressured. I felt very pleased with the experience and will call him again.

  • Review 151 (2023-03-31 - Rating: 5)

    Spiro (tech #3104) came on time and completed three work quickly. He did a great job and explained everything.

  • Review 152 (2023-02-09 - Rating: 5)

    Eduardo tech number 5256 was very informative he answered all of our questions and was very helpful. The other plumber that came before him left us feeling lost and confused with so many questions unanswered but Eduardo answered the questions the previous plumber couldnt.

  • Review 153 (2023-08-22 - Rating: 5)

    Matthew was very prompt and professional.He was very thorough. He did a great job explaining everything. He did great work!!!

  • Review 154 (2023-11-22 - Rating: 5)

    Ali was very thorough and friendly. We are very happy with his service! Thank you!

  • Review 155 (2022-10-03 - Rating: 5)

    I thought it would be an easy fix but I was wrong. I was a little nervous when they suggested the extra work needed but they took the time to show me step by step why I needed the work done and we couldnt be happier with the result. Thank you Kemal and Heto.

  • Review 156 (2021-02-20 - Rating: 5)

    Jacob did an amazing job. 5 stars! He was on time, professional, and patient with my dogs barking almost the entire day. He made recommendations based on my water heater and he installed a new water heater and got it up to code.

  • Review 157 (2023-05-03 - Rating: 5)

    Did a great job. The technician was tops. Great attitude. Very pleasant. Courteous. Was very impressed with him. Name was Tyrek

  • Review 158 (2021-04-22 - Rating: 5)

    We called at around 6 pm on a weekday because our line to the sewer needed to be cleaned out. Our downstairs toilet had suddenly started gurgling, and the first time that happened, it took just a couple of days from gurgling to sewer water backing up into the house.The person who took the call took my information and let me know he would call back to see when someone was available. He called back within about 10 minutes.The tech (Chaz) came with in 45 minutes, checked indoors and outdoors, and was able to clean the line of tree roots. He was courteous, professional, and cleaned everything up. I have only good things to say.

  • Review 159 (2022-11-23 - Rating: 5)

    Jeremiah was extremely plesant and professional. He communicated well and walked me through everything before completing the job. He successfully unclogged my drains.

  • Review 160 (2021-01-29 - Rating: 5)

    Kemal was my Plumber and he was Extremely Professional, Prompt and he did a Phenomenal job with installing a New Bathroom sink Faucet and he also Identified and fixed a leak in my Dishwasher in my kitchen. Everything is working just fine now. Kemal is A Great Plumber and I highly recommend him for your Plumbing needs. I am a Satisfied Customer!Thank You Kemal!Antoine W.

  • Review 161 (2021-01-14 - Rating: 5)

    Roto Rooter did an amazing job of unclogging what might have been the slowest drain ever in my tub. It was super easy to make an appointment online. They are a bit expensive but their work comes with a six month guarantee and they are the only plumbers I trust to work on our old buildingā€™s pipes.

  • Review 162 (2023-11-18 - Rating: 5)

    Great service and very informative! Would definitely recommend Roto-Rooter for anyone who needs anything to do with plumbing! -Francisco Camacho

  • Review 163 (2021-01-16 - Rating: 5)

    CY Tech number 9823 was fantastic! He came to investigate water leaking into my downstairs neighbor. Not only did he identify the issue and provide recommendations (it was a tiling issue that was allowing water from the shower to leak) he identified an issue with my toilet and fixed it immediately. Thank you so much, Cy!

  • Review 164 (2022-06-17 - Rating: 5)

    Patricio did a great job. He came on time and explained exactly what he was going to do before he did it. I was very happy with the service he provided.

  • Review 165 (2021-02-04 - Rating: 5)

    Christopher rodded out our main sewer line and did a great job unclogging it. He cleaned up his worksite, was very informative and professional. We were very satisfied.

  • Review 166 (2021-03-05 - Rating: 5)

    Marc the technician #5067 was wonderful, he came in and accessed the problem. He then explained to me what needed to be done and proceeded to do it successfully. He was courteous, respectful and most of all he cleaned up behind himself.

  • Review 167 (2021-01-17 - Rating: 5)

    We had a great experience with Roto. Our technician, Cy (9823) was honest about the repairs we needed and provided quick and reliable service in under an hour! Would definitely recommend.

  • Review 168 (2023-01-19 - Rating: 5)

    Very professional and was able to quickly and easily pivot when what appeared to be a simple snake job turned into a full toilet repair due to a non biological obstruction. Great work!

  • Review 169 (2024-03-28 - Rating: 5)

    Ali was very awesome and informative! He was very quick with services!

  • Review 170 (2023-07-09 - Rating: 5)

    Knowledge, professional, fast, extremely easy to work with, Ali was a massive help and took care of everything with no headache.

  • Review 171 (2023-10-14 - Rating: 5)

    Ali was very professional and helpful. He quickly identified the problem and explained how we should prevent in future

  • Review 172 (2024-06-13 - Rating: 5)

    The experience I had with Sonny was excellent. A pleasure to deal with.

  • Review 173 (2023-10-27 - Rating: 5)

    Roto-Rooter rep Kristina was very professional and kind. She was a pleasure to work with and addressed my questions and concerns.Ty!

  • Review 174 (2023-05-03 - Rating: 5)

    The technician was friendly, clean and very professional. He explained all details of the work done. He did an excellent job.

  • Review 175 (2023-08-17 - Rating: 5)

    Ali and his partner were great. They identified the problem with our sump pump, corrected and explained.

  • Review 176 (2021-01-18 - Rating: 5)

    Patricio (2021) came out on a Sunday night to help us with a sewer blockage. Not only did he resolve the problem, he was professional, patient and extremely respectful of our home. I would highly recommend Roto Rooter and Patricio for anybody with residential sewer issues.

  • Review 177 (2023-05-19 - Rating: 5)

    Spiro was tremendous! He was courteous, professional, and worked hard until the job was done. Thank you Spiro and Roto-Rooter.

  • Review 178 (2024-01-03 - Rating: 5)

    Ali was wonderful. Efficient, thorough and honest. I would recommend him to anyone.

  • Review 179 (2023-03-08 - Rating: 5)

    Ali came by and helped diagnose the issue with our upstairs leak in our bathtub. He was able to explain the problem and the solution to resolve the issue. Thank you

  • Review 180 (2024-07-05 - Rating: 5)

    I had a very positive experience during a stressful time. I appreciated Gabriel who came in the evening to open up my blocked main sewer line through my outside cleanout. The price was hefty but I was pleased with the quick response time and Gabriels professionalism.

  • Review 181 (2022-12-18 - Rating: 5)

    The first guy did a incomplete job, left his business card, not Rotto Rotter. The next day Rotto Rootter sent Teddy, he was awesome and fixed my clog.

  • Review 182 (2023-05-14 - Rating: 5)

    Spiro 3104 did a great job. We had some sewer line issues and he provided excellent service.

  • Review 183 (2023-08-26 - Rating: 5)

    Ali is a very efficient and professional plumber. Very glad I trusted him to take care of the job.

  • Review 184 (2023-02-20 - Rating: 5)

    Jacob #3424 came out and he was awesome and extremely professional. My sewer was backed up and he not only rodded it but gave me some helpful tips.

  • Review 185 (2023-01-15 - Rating: 5)

    Tyriek was very professional and clear when explaining how the service worked. He was also patient in answering all my questions!

  • Review 186 (2023-06-05 - Rating: 5)

    Matthew and Lorenzo were absolutely wonderful to work with!! Professional and thorough. And got the job done!!Thank you!!

  • Review 187 (2023-04-30 - Rating: 5)

    Unbelievably great customer service knowledge respect the Technician has is something this country needs more of! Hands down 100% satisfied with everything this gentleman did!!

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