Smith & Keene

Located in Chesapeake, Virginia

Address: 833 Live Oak Dr, Chesapeake, VA 23320, United States

Phone: +1 757-231-7680

Rating: 4.4

Services

Repair services

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2025-01-06 - Rating: 5)
Every yearly check up visit has brought expert technicians and perfectly polite and careful persons. This year “ Rocky” arrived: a perfect gentleman, well informed, and explained every single thing.I’ve never been disappointed with Smith and Keene.

Review 2 (2024-12-24 - Rating: 4)
Would give 5 stars but not sure yet. New build(4mos) heat went out. Several possible things going on but my review is for Gavin. He is young just 21 but already so professional and polite. Seems to know exactly what hes doing, covered his shoes before entering. Just seems to be all around good guy. Love to see young folks with manners and happy to do their job. His boss John wasnt bad either😎. I hope Smith and Keene appreciates Gavin.

Review 3 (2024-12-16 - Rating: 5)
Ive been a customer for many years and Richard has been my service tech since day one.He is always friendly, courteous and professional. He is very knowledgeable and takes the time to answer any questions I may have. I have always been well satisfied with the work he and this company has done. Smith & Keene is a name you can trust and count on.

Review 4 (2024-11-19 - Rating: 5)
We continued to use Smith & Keene after our predecessors, and Ive been pleased by the home services provided by Donnie M. today. He arrived within the prescribed service window and promptly identified the issues with my HVAC unit and resolved. He answered my questions. Appreciate the quality service!

Review 5 (2024-12-17 - Rating: 5)
My HVAC unit was replaced by Chris Barnes and Tyree Moore from Smith and Keene, they were professional, efficient and very well organized. They made it look effortless! I highly recommend this company!I am relieved and happy! :)

Review 6 (2024-12-05 - Rating: 5)
I’ve used S&K for years. My Father used them also ! Dennis has been my service Tech for years and we Trust him and are very happy with his service work. Very knowledgeable and thorough with our systems. Don’t want anyone but him because he’s very trustworthy !! Smith and Keene has given me good service always ! The family is great too ..I know them through KBC ! Merry Christmas !!🎄🎁

Review 7 (2024-10-17 - Rating: 5)
Our technician Dennis Lovely did an excellent job repairing our large downstairs gas pack unit. He was thorough and let me know exactly what he had to do to get our heat going again. Best of all the price was covered by our monthly maintenance plan. Thankyou, we are very cozy and warm after a few chilly days and nights.

Review 8 (2024-12-19 - Rating: 5)
We had an new Carrier unit installed by Steven and Laz from Smith and Keene. They did a great install and were very considerate to address my worries. Did a very professional job and all is working great. Have recommended them to a friend and we did the referral. Both received an gift card and I would recommend them again to anyone. Thank you Smith&Keene!D.Horner

Review 9 (2024-11-14 - Rating: 5)
Very happy with the plumbing work Miles has taken care of for me. Recently got him to replace all my shutoff valves as several of them were not completely turning off the water flow. Excellent customer service, very pleasant and professional to work with.

Review 10 (2024-10-29 - Rating: 5)
My Smith & Keene technician for regular fall maintenance was Dylan and he was outstanding worthy of my 5 star rating. He communicated his system review, measurement findings/acceptable ranges at each step. He made a recommendation to replace a heat pump capacitor that was performing start up amperage below normal and explained its function and critically more so than any other technician servicing my unit has done. Over and above performance! Thank you Dylan and you are welcomed back to my residence any time!

Review 11 (2024-11-29 - Rating: 5)
Had a new water heater installed last week by Jacob (Mechanic) and Mike (Helper). The team showed up on time and got right to work. There were some alterations required but Jacob met each one in stride. They kept me informed of the changes needed and the progress. After getting a couple of other quotes I decided to go with Smith & Keene since I was already a Signature Plan member and the final costs were the lowest I found. Thank you Jacob and Mike for a job well done.

Review 12 (2024-11-08 - Rating: 5)
I had a VERY old unit replaced today. The whole process with Smith & Keene was so easy and smooth. From Chris who came to walk me through what the house needed to my technicians Rex, Eric, Alex, and Najeen, who did an amazing job. Very professional and talented. They ensured even the smallest detail was taken care of. I will definitely call Smith & Keene again for my future projects.

Review 13 (2024-11-20 - Rating: 5)
We have a yearly maintenance agreement for our 3 systems and always request Frankie Fain for our annual checkup! He is on time, courteous and very thorough. It has been a great experience since 2010.

Review 14 (2024-12-24 - Rating: 5)
We had a great experience with Smith and Keene. Jacob, our mechanic, was very knowledgeable and gave us thorough explanations about our install process and made sure everything was working properly.

Review 15 (2024-11-20 - Rating: 5)
Mr. Midgette is a highly qualified professional. He is well versed in all aspects of his job. There are no questions that he cant answer. He provides superb customer support. Im impressed. Thank you.

Review 16 (2024-12-09 - Rating: 5)
Rex an Eric did a great job installing our furnace. On time, courteous ans professional. Would definitely recommend Smith & Keene.

Review 17 (2024-10-11 - Rating: 5)
Miles and Gavin were extremely nice and professional. The installation of my new hot water tank went really well. They were out the door in under one hour.

Review 18 (2024-12-03 - Rating: 5)
Frankie Fain has provided excellent service for us over the last 18 years. Frankie is very professional and extremely knowledgeable in his field. We completely trust Frankie to service our equipment.

Review 19 (2024-12-26 - Rating: 5)
So satisfied with our experience with the fast and professional service received today from Steven, Laz, and Kendrel. Your company is very lucky to have such wonderful employees, they deserve a day off. Thank you.- The Arrington family

Review 20 (2024-09-09 - Rating: 5)
Efficient. Our unit had to go on top of a multi story condominium. They arranged everything and had it installed and functioning that same day. Professional. Unit works well. So far so good. At this point would certainly use them again

Review 21 (2024-06-03 - Rating: 5)
Our air conditioner stopped cooling, thought at first it was a thermostat issue - turns out we had to replace multiple items on our outdoor condenser unit - we have been a customer of Smith and Keene for about 12 years - Everyone we have ever come in contact with has been wonderful to work with. From the young ladies that answer the phones, to the Field Techs (Donnie & Dennis) all the way to the Service Manager, John - they are a top notch group! I highly recommend this company!!

Review 22 (2024-10-11 - Rating: 5)
I am so pleased with the work Miles did diagnosing and repairing my toilet leak. He was on time and professional. I highly recommend him and Smith and Keene.

Review 23 (2024-09-09 - Rating: 5)
Mr.Rex came and replaced the ac unit in my rental home and provided outstanding service . Very friendly , knowledgeable, respectful , and clean. 10 out of 10 would recommend smith and Keene and mr.rex ! Give that man a raise !!! Thank you.

Review 24 (2023-03-31 - Rating: 5)
I have been wanting a Mini split AC for my den for a while. Jacob and one other guy from Smith&Keene came to do the job, he explain to me what they were going to do. I thought it was going to be a whole lot of noise going on they worked peacefully I thought it might take forever to get it done I was surprised. I am satisfied with the great job they did.

Review 25 (2023-08-05 - Rating: 5)
Just love the new Carrier hv/ac unitworks great, great installation, great customer service, looks great too, hope to get 20 years plus out of this unit!

Review 26 (2024-11-04 - Rating: 5)
He was very good knew the problem took care of it. He was very polite and friendly enjoyed the work and conversation 5 star

Review 27 (2023-11-22 - Rating: 5)
VERY Thorough in the presales process; taking time to make sure they understand whats important to you and then making sure you understand what youre getting and how it will work for you. I loved the fact that they came out to do a walk through and actually see everything rather than just have me send pictures and then charge me thousands more. It takes a couple of hours in the presales process but the end result was a precise solution.The install went perfectly ... they were scheduled for three days but were able to do it in two. We even ran into a gas line problem that their installer (a certified gas line installer) was willing and able to help track down and help us get repaired - without delaying the process. He even checked back with us to make sure the repair went okay and that we were satisfied. Very concerned about doing a great job. At the end they showed us how to operate everything and what to expect next.When electrical and gas inspectors came out they found a few small labeling issues and Smith & Keene came out right away and took care of it, making sure all inspections passed. Im glad to have my generator in place as we live in an area prone to power failures; particularly during storm season.I highly recommend giving Smith & Keene a call if youre considering options. I saw a TV ad during a time I was looking and when I called, that started a great relationship. Im glad I called them. I got a better generator than the other option I was looking at and I paid about 30% less for the full service getting it in place.

Review 28 (2023-07-18 - Rating: 5)
I have used Smith and Keene for more than five years as my HVAC service. They are always responsive in scheduling, and their technicians are friendly and efficient. I recently had to have the unit replaced upstairs, and Heather in scheduling was so kind to work us in quickly so we didnt have to live another two weeks without A/C. Anthony and his crew were great with the install. Can not recommend S & K enough.

Review 29 (2024-10-17 - Rating: 5)
Dylan was great and did a fantastic job identifying the problem and fixed it immediately. Great at addressing any concerns we had.

Review 30 (2023-09-12 - Rating: 5)
We had Smith & Keene install a whole house generator in our home recently and are very happy with the results. The install was smooth, they went over all the details with us and made sure all our questions were answered. We would recommend them gladly to anyone wanting to add a whole house generator to their home.

Review 31 (2022-08-15 - Rating: 5)
Contracted with Smith & Keene to install a whole house back-up generator, a whole house surge suppressor, and to update the electrical service and meter to 200 amp.The sales representative I will say was acceptable. Im a general contractor, and I could tell he really did not have much experience. I caught several errors in the contract and he had to be reminded to add things to the contract that I asked for.The preparation to complete the job before the install date went well. The install crew had everything that was needed. Rick is an excellent electrician and it showed from the very beginning. He went to great lengths to do the job right and did not take shortcuts that most people would not notice. All his wiring was very neat and well organized, which shows he takes pride in his work.The gas installer and the two other assistants were excellent as well. Each day the crew cleaned up the site and left the site looking great when the entire job was done.I would definitely recommend Smith & Keene.

Review 32 (2023-08-24 - Rating: 5)
Had water coming up under my floors near my air handler. Stopped in Wednesday after and they had a tech out Thursday morning. I was already the 3rd stop for Donnie and he was great! He explained the process along the way and preventative actions to take. It was a super fix and He was very nice and thorough and I will use this company again!

Review 33 (2022-12-12 - Rating: 5)
They were great! I was looking for a mini split a/c heating unit for my shed/ garage and everyone was helpful and friendly at Smith & Keene. It was a quick and easy quote process and the installation was also efficient and the workers were very friendly. My unit is great and works beautifully. I would definitely recommend them

Review 34 (2024-10-17 - Rating: 5)
Another great job by Smith and Keene. Bathroom exhaust fan installed and even found electrical issue. Rex was great and professional. Thanks again!

Review 35 (2024-03-24 - Rating: 5)
As an employee of 35 years , Ill have to say , I see this Business from the inside out.. As a Part of the Service Department , Performing Maintenance and Troubleshooting on Generators HVAC Equipment & Tankless Waterheaters I Have seen Alot Happy Customer over the Years as well as a Few Frustrated Customer . Ive Gotta Say that Ive seen Many times the Frustrated Customers experience Had Been Turned around and Become a Customer for life as the Company Works to Get their Equipment up and running 100% without Being Price Gouched.. If Your Looking For Excellent Service on Heating ,Cooling ,Plumbing, Electrical & Generators At a Fair price . Id Highly recommend Smith & Keene . Serving Hampton Roads Since 1947 with A plus BBB Rating

Review 36 (2023-10-19 - Rating: 5)
The price made a big difference for me. I had 3-quotes and everyone was about 2 - 3k over Smith and Keene with an equivalent system. Tony Adkins from sales, the scheduler and the fantastic install team made this process so easy. I am so happy my system and with the customer service all around. Thanks!

Review 37 (2023-03-31 - Rating: 5)
We had our heat pump system replaced by Smith and Keene. Installation techs were on time, were very informative and professional. Kept everything clean during and after the installation. John McKinney was exceptional, followed through on everything, was very respectful and professional and answered all of our questions and applied no pressure. It was absolutely a pleasure working with him and the whole Smith and Keene team

Review 38 (2018-05-30 - Rating: 5)
My 1st experience with Smith and Keene was great! Todd was super helpful and timely coming out to my home to look at our AC unit to determine what needed to be done. Then, on the day of installation Jonathan and Mike were GREAT! They were super friendly and completed the job professionally. With any changes that needed to be done Jonathan made me aware before they did anything. They left my home clean as if they were never there and my AC now works great! I would definitely recommend them to friends and family !

Review 39 (2023-11-19 - Rating: 5)
I have found Smith & Keene to be dependable, and their pricing to be fair and reasonable. When I need HVAC system upgrades or replacement, after several estimates from other companies, I consistently find that Smith & Keene always offers the best price!

Review 40 (2024-11-16 - Rating: 5)
Dennis Lovely came for the annual maintenance and he did a very thorough job and was very efficient. Thanks!

Review 41 (2023-11-15 - Rating: 5)
All went very well. Work was done on time, and all workers were professional, neat, and friendly. Our only negative was that we were not given full information about where the unit had to be put, and what bushes needed to be taken out. The salesperson could have been more specific. Otherwise, were very happy.

Review 42 (2022-06-02 - Rating: 5)
I just had my stand-by generator installed, S&K was a pleasure to work with. From the start with Chris through installation with Alex & Mike for the generator delivery and gas line install to Rick for electrical and final. All the services were run perfectly, a real quality professional job. The guys were very respectful, friendly and knowledgeable. Looking forward to see the generator work as well as the installation did.

Review 43 (2024-10-21 - Rating: 5)
Donnie Merritt at Smith and Keene was excellent. Very professional and highly recommend.

Review 44 (2023-02-03 - Rating: 5)
The installation team arrived on time, was respectful of the property, quiet and finished when expected.Jacob was professional, communicative and good at his job!It was a stress-free experience and I would recommend S & K to friends looking to have similar work done.

Review 45 (2022-10-10 - Rating: 5)
My experience was flawless from the consultation to the installation. The installers showed up as scheduled and completed the job as stated. I was very pleased with the customer service and expertise of everyone I interacted with. I will definitely use Smith & Keene for future needs.

Review 46 (2018-03-23 - Rating: 5)
Smith and Keene were at my home today. I asked for the same technician as last time and the dispatch receptionist made the extra effort to make the request. When the technician arrived, he was focused on maintaining my unit. I walked outside and asked several questions and he helped me establish an approximate period of time that the unit would probably last. The units for my place are not too expensive, but the kind of money that I like to budget and plan. At this point, you may think I am some type of family member, but let me assure you, I am not. Smith and Keene have told me from the start what to do and I followed their guidance. I asked a lot of questions and their staff never skirted any answers. Thanks to all of the technicians and office staff.Ten years ago, I bought a Trane from Smith and Keene. The salesman explained everything and the delivery and experience was excellent. The service after the sale has been responsible and the technician, Dennis, is considerate, on-time, and above all well trained. I do not know who to thank, but I think Smith and Keene are excellent.

Review 47 (2021-12-22 - Rating: 5)
The workers were exceptionally friendly but professional. They made sure my house was protected from and debris or dirt. They worked diligently and each trip up/downstairs I got a smile or hello! Patrick and Jonathan came by petiote check on progress. The head in charge was very patient explaining everything new to me and helping me set my new thermostat. Such patience and kindness and professional standards makes me glad I had S & K.

Review 48 (2024-11-13 - Rating: 5)
Dennis Lovely is the best. Explains everything, is efficient and knows what he’s doing!

Review 49 (2022-05-23 - Rating: 5)
My daughters apartment complex is in the process of replacing the hvac units. I want to recognize Troy for his professionalism, efficiency and courtesy today. He explained the process as he was going along as well as showing the completed work. The difference between the old unit and new is like night and day. I highly recommend Smith and Keen for anyone needing replacement.Thanks again!

Review 50 (2023-06-26 - Rating: 5)
Smith & Keene delivered great again! The install for the split system went very well. The employees were professional and kind. I sincerely appreciate their communication and product installation.

Review 51 (2023-06-18 - Rating: 5)
20+ years ago I had new roof shingles installed. I had no idea that the rusty ugly exhaust pipes from the furnace and water heater protruding through the roof were not part of the reroof at that time. After the reroof was done I was told that work needed to be done by an HVAC company. Finally I got the chance to replace those pipes. Luckily I called Smith & Keene which was a blessing even beyond the pipe replacement. Upon the final part of the job, Smith & Keene discovered that my roof sheathing was too rotten to complete the job. A solar company had insisted on holding me to a contract to install on my rotten insufficient 3/8 inch wood sheathing that I had argued with the solar company was a concern from the beginning. (Thats another story.) The honest, wonderful Smith & Keene contractor would not go forward with the job on my rotten wood sheathing. They were patient with me until I had roof sheathing replaced on that part of the house. I am so thankful and grateful that Smith & Keene has a standard to do a job right.

Review 52 (2020-10-06 - Rating: 5)
Six months ago I contracted with S&K to replace a heat pump in a rental property. The location of the air handler was overhead and exceedingly tight, making the installation exceptionally difficult. Nevertheless, the S&K technicians performed marvelously, overcoming several obstacles not only efficiently, but also with good attitudes.Most recently, the company replaced a worn out humidifier in my home. They provided an upgrade from what I had paid for. Several days after its installation, I had a few questions about the system. The company responded quickly by sending out another technician, who explained in detail how it worked and verified that all was in order.Smith and Keane provides high quality product and work at a very fair, competitive price. Their technicians military punctuality was frosting on the cake.I am thoroughly impressed with Smith & Keane and unreservedly recommend them for any HVAC needs. -- Paul Forster

Review 53 (2022-08-02 - Rating: 5)
I recently had to replace my heat pump and air handler. Got several estimates from 4 different HVAC companies and all were companies in good standing that had been in business for many years however, I decided to go with Smith and Keene not only because they had great pricing but also because they didnt try to take advantage of an older woman living on her own. They took really great care in my home during install to protect my house from dirt and any damage. They answered any questions and worked until it was done. Had trouble getting it to work but came right back the next morning 1st thing to get it working. Turned out it was my duct work but they took care of it all. Cant say enough good about this company and will highly recommend them in the future. Thanks John, Steven and Keith for taking such good care! Susan Sorensen

Review 54 (2020-05-09 - Rating: 5)
I had heard about Smith and Keene in the past . I heard they were quite good . I called them andcontracted services with them based on that . During each phase of it I was greeted with an extreme amount of professionalism from the first contact throughout the processes until the completion of all services . All of the associates were very kind and showed due diligence toward making sure that my experience with them was achieved . They genuinely wanted to establish and keep me listed as one of their customers . They were prompt and to the point . They communicated to me all details concerning payment plans , the type of equipment they offered and as to what I could choose from in which wasnt overkill or undercut in any form . What I really admired about this organization is that from my initial contact to them , in three days my order had been completed . They installed a new air conditioner with all new accessories , a new furnace in which had to be placed in the attic and a matching up to date digital thermostat . The installers were business like , quiet and concentrated on what they were on the property to accomplish . They were done in four hours . Unbelievable ! I am completely satisfied with my experience with Smith and Keene . They offer other home services and should I need work in those areas , I will not hesitate to give them a call .

Review 55 (2018-09-15 - Rating: 5)
Great service technicians, Ive had my system for over 8 years, they service it twice a year, and are kind and patient as I tag along to learn. I could name many of the technicians that have visited the house, they have been with the company a long time which says a lot, each brings a unique set of skills, some with commercial backgrounds, some experts on new air filter technology available, and some who know the advanced thermostat functions without having to call for tech support. I am accommodated when I request a certain technician, but if hes not available, I know that whoever comes out will do things right. Great company and people from the ladies who answer the phone and schedule the service, to the guys who service and repair, they are great representatives of a fine company!

Review 56 (2022-08-08 - Rating: 4)
Pros - competitive pricing and very knowledgeable sales and installation process.Cons - it’s been a few weeks and I’m still waiting on a phone call to have new HVAC system inspected by city. Also I would have like to have known in advanced that the system being installed was recently discontinued by manufacturer.

Review 57 (2023-10-07 - Rating: 5)
Smith and Keene, is a throughly professional and complete service provider. They exceeded my expectations. They completed their work with efficiency and professional behavior. I was satisfied from the start to the finish of the project.

Review 58 (2021-12-24 - Rating: 5)
Installed a full home generator. Ricky, Troy, Alex and team were professional and kept me abreast of the installation progress. I had considered others through the estimation process and selected Smith & Keene based on cost, service quality and experience. I would recommend them for your home generator needs.

Review 59 (2019-08-09 - Rating: 5)
We recently had two Min-split units on our second floor installed by Smith and Keene and i have to say it was a Ten Star rated service and installation.Starting with the salesman Chris Outten who not only provided a very competitive price but lent us a window AC unit to use in one of our bedrooms while we were waiting for the units to ordered come in. The Heat indexes that week in July were averaging around 110 degrees.The installation was provided by Alex and Grant two young men that have restored our faith in the Millennial generation. They were always on time, respectful, courteous, hardly ever took a break, neat, cleaned up after the job, and performed a complicated installation and completed it with in the time frame they quoted and made sure all the units were working properly before they left.We also had a new electric panel installed as part of the installation. This was performed by their electricians Sam and Tyler. Again they arrived on time, were courteous, completed the installation within the time quoted, cleaned up after the job was complete, and made sure all the electricity was working before they left.My Wife and I thought this was the best service and installation we have ever experienced and we have experienced many over the years. We would highly recommend Smith and Keene to anyone looking for HVAC services.Mark JacobsonNorfolk

Review 60 (2018-03-10 - Rating: 5)
I have used Smith and Keene for my air conditioning and heating needs for about 31 years. Installed 2 different systems in 2 different houses here in Norfolk. Just had our annual Heating checkup. Chuck, our technician, was on time, professional and friendly. He re-anchored our thermostat since it was loose/wobbly, performed the service and ensured everything was running smoothly before leaving. Awesome service, thanks Chuck! I always get great service from Smith & Keene.

Review 61 (2023-02-10 - Rating: 5)
The team did a fabulous job of installing a mini split system on my porch. They were courteous and efficient and very hard working. I would definitely call on this company again for future service needs.

Review 62 (2023-02-01 - Rating: 5)
Everything was done professionally they did break the ladder but they replaced it as well. I am very happy with the work that was done with both the HVAC installation and installation of a new ladder. I recommend Smith and Keene to anyone.

Review 63 (2020-04-09 - Rating: 5)
We called to have our air conditioner looked at because it was leaking from the attic. We got an appointment immediately the following morning. Nick called to tell us he was on his way and he was on time. In a matter of minutes he determined the problem, we had moved furniture around in the attic and disrupted the drain pipe. He was polite and honest-we did not have a repair charge-this company can be trusted-use Smith & Keene for your HVAC issues-I wish I had them do our installation, I wont call anyone else for repairs!

Review 64 (2021-08-12 - Rating: 5)
The installation was very competently priced and they did an outstanding job. The salesman was so helpful, and the installers were quick but thorough. I highly recommend this team that replaced our ac/heat pump unit.

Review 65 (2021-10-08 - Rating: 5)
Smith and Keene recently installed a new heating and air system in our house and we couldn’t be more satisfied! From the expert advice of the salesman to the professional installers who took great care in protecting our home during the installation, completed the work in a timely manner, and instructed us regarding our new thermostat, the entire experience was the best!! Gordon and Karen Perrotti

Review 66 (2018-07-04 - Rating: 5)
Smith and Keene gave us the best deal on our 2 ton heat pump replacement. Right from the office staff who confirmed the advertised offer, to the sales staff who came out to look at our existing system on its last legs, without trying to upsell to us. The installers, Jonathan and Casey arrived on time and worked efficiently to take out the old system and replace it with the band new Lennox heat pump with matching air handler. They laid down tarp to keep our floors clean and cleaned up after themselves. We are quite happy with the whole process. We hope the system will give us many years of service.

Review 67 (2020-03-06 - Rating: 5)
Smith & Keene replaced 2 HVAC in our home, completed both units in 5.5 hours total. EXCELLENT service, had no problems at all. Technicians were very professional and respectful of the property. Would HIGHLY recommend them to friends and neighbor.

Review 68 (2020-04-12 - Rating: 4)
WE recently had a 20+ year old system fail and these folks we uncharacteristically prompt and attentive to all the issues we brought forth during our service consultation. At every intersect, they listened to our needs an delivered flawlessly on the product and service. The two Service Staff that did the install were focused on the care of our house making sure to protect floors, walls, attic space, and exterior landscape. They took the time to brief us on every aspect of the new unit and were most professional in answering all our questions without rushing us along or deferring us to another dept or person. I can honestly say that their company believes in putting its customers and staff at the front of its business model.

Review 69 (2018-04-28 - Rating: 5)
Jonathan Mulder and another employee of Smith & Keene came out to our house on April 12th and installed a new heating and a/c unit from Carrier to replace my 17 year old unit that was still working. I was being proactive because of the age. Jonathan and his helper did an excellent job on the install, they were very polite and he explained everything to me about operating the new system. Thanks for the great service!!!!

Review 70 (2022-10-14 - Rating: 5)
I had Smith & Keene install my whole house Generac generator. From Larry Miller who took my order and came to look at the situation to Ricky Phelps and his man, sorry I cant remember his name, to Erin in the office it was one of the most pleasurable installation experiences Ive had. Installing a whole house generator is not an easy job and it is very complicated from the electrical to the gas. I read many reviews of other companies that were nightmares so you wonder what you are getting. Trust me, you dont have to worry with Smith & Keene! The speed, efficiency, thouroughness, professionalism, and courteousness, it could not have gone any better! I highly recomend them and will look to them in the future for other needs I may have they do. Id give em a 10 if I could but 5 is the top! And they are the A-Team! You can rest easy you are in good hands with Smith & Keene!

Review 71 (2024-08-28 - Rating: 5)
On time and price. Techs were great and did an excellent job.

Review 72 (2019-09-02 - Rating: 5)
Patrick and his team did a terrific job! They were professional and responded to every question we had. The team also did a great job of cleaning up after each phase of installation of our whole house generator. Even the inspector referenced the quality of the installation.

Review 73 (2019-11-12 - Rating: 5)
We needed a new HVAC system as our condos original 16-year old unit was leaking freon (which is no longer available). On the recommendation of my neighbors, I called Smith & Keene. They promptly sent a repairman to patch us up until an estimator could arrive. Thanks to S&K, we now have a new unit, installed on time and on target, albeit we did not have a replacement budgeted, the price was reasonable. Highly recommend Smith & Keene, especially for their professionalism.

Review 74 (2020-11-24 - Rating: 5)
Requested estimate on installation of Ductless HVAC system from Smith & Keene and two competitors. I expected S &K to be highest because they were most established company. I was pleasantly surprised by knowledge and concern for ours needs. They pointed out things I had not considered and in the end they were the lowest quote. The installation was done on time and completed with respect for our requests. Smith & Keene exceeded our expectations every step of the way.

Review 75 (2019-10-23 - Rating: 5)
Had two HVAC units replaced, and was very satisfied with the entire experience. Ours sales representative was very knowledgeable and helped us select the perfect product - no up-selling, no fluff. The installation had some hitches (this was a very active job site, lots of moving pieces), but every time we had a question or concern the crew worked on it until we were more than satisfied. Everyone was very easy to get a hold of, responsive to calls, etc. Bottom line - we felt like we got a good deal on exactly what we wanted, and the team went above and beyond to make sure we were completely satisfied with our new units. I would happily recommend Smith and Keene to anyone looking for HVAC work, and will call them again for all my future HVAC needs.

Review 76 (2018-12-04 - Rating: 5)
Smith & Keene provided professional and courteous service from the salesman to the person answering the phone to the scheduler to the service techs, Jonathan Booth and Alex G. They worked diligently, answered any questions I had, and cleaned up afterwards. I had high expectations and they met them. I absolutely recommend this company if youre having your HVAC system replaced.

Review 77 (2023-04-07 - Rating: 5)
HVAC replacement along with air sanitizing addition. Good quote for a Carrier system. Quick response and installation. Worked very clean...runs great so recommend.

Review 78 (2021-06-11 - Rating: 5)
We delay reviews on major projects just to be sure. In October 2020, Smith and Keene installed a 22Kw whole house generator. Their coordination, planning, installation, restoration of the work area, follow-up on information I forgot, and positive, constructive employees were terrific.

Review 79 (2018-06-02 - Rating: 5)
Had to replace my Carrier gas package unit with a Lennox from Smith and Keene. Quick response time on the estimate, competitively priced. Jonathan Mulder and Brian performed the service. Showed up early on a Saturday and were complete by noon. Pointed out some unexpected issues with the duct work and had helpful insight and suggestions on corrective action. Very satisfied with the timeliness and quality of the work. Highly recommended!

Review 80 (2016-05-25 - Rating: 5)
I can only say nice things about Smith & Keene - they service my elderly parents home and we feel the technicians were very polite and knowledgeable. Kudos to the entire service staff - very friendly and helpful when we call in for service. My parents have had 2 other companies out for service in the past eight years but neither one could come close to Smith & Keene - Thank you for treating my family like your own! :)

Review 81 (2018-06-03 - Rating: 5)
Jonathan Mulder and his associate Landon provided excellent and professional service to my mothers home on May 30. They arrived 15 mins early before the start time of her actual appointment time to set up . They even maintained a superior level of professionalism when they embarked on a difficult task during the installation of my mothers Lennox unit. After the job was done they clean up the all of the area that they worked in as well as stayed for additional time to ensure that the unit was working in tip top shape. Kudos and thank you Smith and Keene you have gained a customer for life.

Review 82 (2020-05-29 - Rating: 5)
These guys did a great job! Got me the system I wanted after all the research I did and even made sure my duct system was correct for the system I wanted. They were even quick to get someone out on a weekend to fix an issue that can up to make sure everything was good a few days later. I will be calling them back for my yearly maintenance and would recommend them to anyone who is looking for a new system. My energy bills are already dropping. Thanks guys!!

Review 83 (2019-09-22 - Rating: 5)
Smith and Keene took care of my AC problem quickly and efficently. The installers were very friendly, and answered all my questions so the I could understand them. Im happy I have Smith and Keene as my heating and AC people...and would highly recommend them to anyone.....

Review 84 (2020-07-22 - Rating: 5)
Had a wonderful experience with Smith & Keene i recommend them for all your HVAC services they installed a new Carrier 2 ton heat pump and air handler and i was very impressed by the attention to detail. They have my business forever i am a happy camper.

Review 85 (2021-11-08 - Rating: 5)
Great customer service! I had a small hiccup with my heat pump replacement order but Smith & Keene made it right and I appreciated them doing so and the guys who came out for the install were very professional.

Review 86 (2023-07-16 - Rating: 5)
Tony Adkins was knowledgeable, responsive, and a delight to work with. Installation of mini-splits was very professional. Thank you. Definitely recommend Smith & Keene.

Review 87 (2019-05-06 - Rating: 5)
A HUGE shout out to Jerry Moots and his crew at Smith & Keene for our new addition. We haven’t had AC since last June due to a lightning strike to our house and after months and months of fighting the insurance company and them denying the claim, his company stepped up and helped us out. I was diagnosed with breast cancer back in October, so the fight for myself took priority over the fight with the insurance company to get this problem resolved. Well Smith & Keene set an excellent example for what true community is. They came today early and were so amazing and so professional and we finally have a cool house without having to use 5 window units. It feels so AWESOME to be part a wonderful community that helps people out. We feel so blessed and loved by all. 💞🥰🙏🏼🙏🏼🙏🏼🙏🏼🙏🏼🙏🏼🙏🏼🙏🏼

Review 88 (2024-10-31 - Rating: 5)
Miles did a great job on our bathroom plumbing. Hes friendly, polite, and does great work!

Review 89 (2024-11-21 - Rating: 5)
Jacob and Mike were very professional and efficient

Review 90 (2024-08-30 - Rating: 5)
Smith and Keene installed a mini-split system in my sunroom. The installers were courteous and had it installed in just a few hours. They cleaned up after themselves. System works really great!

Review 91 (2018-07-03 - Rating: 5)
Johnathan Mulder and Casey Installed and new heat pump system in our house today. Both were very friendly and efficient and did a great job. Highly recommend them for anyone needing their services.

Review 92 (2023-10-06 - Rating: 5)
Nice salesmen. Great workers. They clean up all their mess.highly recommend this company. Mini split price is the best- I bought two

Review 93 (2024-10-31 - Rating: 5)
Eric, Rex and Kendron did a great job installing new ac and heating systems.

Review 94 (2021-07-12 - Rating: 5)
GREAT SERVICE -Trenton White was an Awesome example of what a Professional is and should be. He was courteous and polite and answered all of my questions. Trenton White is an awesome ambassador for Smith & Keene. Smith and Keene installed the AC system in 2007 and they continue to exceed my expectations. Great job.

Review 95 (2017-10-21 - Rating: 5)
Frankie has been working for Smith & Keene for a long time. I have over heard a lot of good things about him. Like how he will make sure that when he leaves a customers house that everything is up and running. Also, he fills in the customer about what happened, what he did to fix it and what they can do to prevent it from happening again. I would recommend Frankie for any ac/heating repairs or maintenance.

Review 96 (2020-11-06 - Rating: 5)
Technicians installed new instant hot water system, which included the new instant hot water system and an upgrade to natural gas service including a new trunk from meter to unit. Staff was knowledgeable and professional to the point they identified a plumbing issue which was not part of the instation and with out their efforts to identify, I would not have known about a plumbing leak at my washer until it had gotten much worse. I would use them again for any heating or electrical repair or installation.

Review 97 (2016-04-05 - Rating: 5)
For those who are looking for HVAC services, waste no more time and and call Smith & Keene! I had a pre-existing HVAC heating issue for 3 years! Multiple technicians came, diagnosed with no permanent results. The good folks at Smith & Keene came by, inspected, found the problem and fixed it! The installers that came out were of a level of professionalism and sheer passion I have never seen. The pride and consideration displaced floored me. And to top it off, a couple of days after the installation, a Smith & Keene rep called to ensure I was satisfied. There is no confusion as to why Smith & Keene are the best in the area! Stop your search and choose the best HVAC service in Hampton Roads!

Review 98 (2022-09-23 - Rating: 5)
Got a mini split put in my garage. Best price for the best system!! Installed three days after the contract was signed. Amazing techs!!

Review 99 (2020-11-12 - Rating: 5)
Excellent quality work, professional installers. I had them add a zone to my hvac system to allow separate temp control to my 2nd floor. The job was completed quicker than estimated and the system works like a charm. So now I have 2 zones on a single hvac system.

Review 100 (2024-11-13 - Rating: 5)
Nick called, was on time, and completed the service professionally.

Review 101 (2024-11-06 - Rating: 5)
Professional and friendly. I would recommend this company to everyone.

Review 102 (2020-05-29 - Rating: 5)
From the salesperson (Tony) , the Sup(Larry), and the crew( Alex, Josh, Mike) Nothing but professionalism, technical knowledge from the crew was off the chart impressive. Mr. Larry even fixed my shotgun. These guys worked through rain and good ole fashion Virginia humidity without a hiccup. All work was completed correctly with zero rework and ahead of schedule. The office staff bent over backwards to make this job happen according to my time schedule. They have my business from here out.

Review 103 (2023-08-17 - Rating: 5)
Great experience with them installing a whole house generator. Worked tirelessly through terrible heat for two days. Alex and Rick were terrific.

Review 104 (2023-06-24 - Rating: 5)
They did a great job and were very friendly and even told us of another problem they saw under the house that we would of never known about. They are the best. Highly recommend Smith & Keene

Review 105 (2019-02-04 - Rating: 5)
The installation by Smith & Keene in my mom’s home was very well done. Bill Etzler, the sales rep, took personal care helping to supervise the project from start to finish to ensure my mom received exactly what she needed.

Review 106 (2016-05-05 - Rating: 5)
We are very pleased with Smith & Keene maintaining our HVAC. We have the annual service agreement and a technician visits twice a year to check our systems. Their techs (Dennis in particular) are courteous and knowledgeable.

Review 107 (2023-09-18 - Rating: 5)
I have been a customer of Smith & Keene since 1996 and have never had an issue with either the office staff or on-site technicians. Always treated with respect and professionalism.

Review 108 (2023-03-24 - Rating: 5)
Awesome in every way: price, service, promptness. I was looking for a mini split unit for my finished room over the garage. Several of the beds came in outrageously high. I was about ready to give up when I saw the Smith and keen ad on television. It was everything I wanted

Review 109 (2024-09-08 - Rating: 5)
Best around when it comes to new installations. Used them twice, they’ll be my first call the next time too!

Review 110 (2020-01-15 - Rating: 5)
They did a super job of installing a complete system as well as duct work! Very professional and pleasant and hard working. Nice work! Love our new system! Would highly recommend!

Review 111 (2021-03-08 - Rating: 5)
The young gentleman that installed my hot water heater was very friendly, polite, and respectful. They showed up right on time and completed the job in a good amount of time.

Review 112 (2017-10-21 - Rating: 5)
Just had a service tech help with my gas heating, Frankie was very professional and knowledgeable. He got my system up and running and gave me a few tips on saving money on my utility bills. I would use Smith and Keene again.

Review 113 (2022-06-08 - Rating: 5)
Competitive pricing along fast and efficient service in the removal and installation of my water heater. Herb and his assistantoffered sound advice and went above and beyond.

Review 114 (2019-10-31 - Rating: 5)
Great work and very patient sales. They worked with us and we now have a completely new HVAC system. They slated us for two days but crushed it in just one day. Great work.

Review 115 (2023-09-08 - Rating: 5)
Very nice gentlemen worked very hard and didnt leave a mess. Been with Smith & Keene since I bought the house in 1979, trust them wouldnt have anyone else.

Review 116 (2021-10-02 - Rating: 5)
Ricky Philips did an outstanding job at installing my Honeywell generator. He was on time and keep me informed of the process. Did a great job.

Review 117 (2021-06-01 - Rating: 5)
Outstanding service and customer support. Friendly and informative when answering questions about our tankless gas water heater. I highly recommend them for all out AC/HVAC needs.

Review 118 (2022-05-08 - Rating: 5)
Extremely professional and easy to work with. They gave us outstanding pricing and a variety of options. Flawless install and clean work. I will continue to use their services in the future.

Review 119 (2019-10-26 - Rating: 5)
I love Smith and Keene they have really exceeded my expectations again!!! AC and heat pump and now a hot water heater!!! Pricing is phenomenal!!! Im over joyed!!! Thanks Smith and Keene!!

Review 120 (2021-12-07 - Rating: 5)
Great experience. Sales guy Todd was informative and made the the process smooth. Instal crew made quick work of the instal of the new system with no lack in workmanship.

Review 121 (2018-04-17 - Rating: 5)
Easy to schedule appointment at a convenient time. Service tech called ahead with arrival time. Service was performed quickly and efficiently. I was given the chance to ask any questions I might have. Tech was very professional and overall experience was great.

Review 122 (2022-04-20 - Rating: 5)
Very pleased with the zone HVAC that was installed to include the discovery of a large gap in my existing ductwork that was allowing air to escape. They were determined to ensure that my satisfaction was paramount.

Review 123 (2024-11-18 - Rating: 5)
Donnie Merritt performed our winter maintenance check up and as always he was very professional.

Review 124 (2019-04-15 - Rating: 5)
Very Great company have known Mr. Keene for years and a man of his word staff is awesome and very knowledgeable in many aspects of troubleshooting and doing what they are trained to do .They are #1 in my book and understand the importance of Quality Work

Review 125 (2016-04-01 - Rating: 5)
Tech Brian Buss serviced my air conditioner today and did a great job! I have been a Smith and Keene customer for several years and would highly recommend them.

Review 126 (2020-12-02 - Rating: 5)
I had my annual checkup performed today by Terrell. He was professional, respectful, and thorough in his inspection. He showed pride in his work, and concern in my many questions about the workings of my unit.

Review 127 (2020-11-06 - Rating: 5)
They were very helpful in getting me the information I needed so I could have the opportunity to do the job I needed. The job was done in a timely manner and was very professional. I was very pleased with the job and I would recommend them to anyone who may need help with any kind of business. Also they are very affordable.

Review 128 (2022-04-07 - Rating: 5)
Very pleasant and professional employees. They did an outstanding job and the price was great. They also replaced a hot water heater. I would definitely recommend this company.

Review 129 (2024-11-07 - Rating: 5)
Outstanding service Nick you are the best!!!

Review 130 (2023-05-19 - Rating: 5)
The techs were very knowledgeable. They used flooring protection eliminate dirtying the carpet. They were prompt and professional.

Review 131 (2021-09-10 - Rating: 5)
Very patient and informative people. I’m a first time homeowner, and don’t know all there is to know about AC units. They worked with me and helped me find the best option for my new home.

Review 132 (2024-09-05 - Rating: 5)
Very professional and did an amazing job.

Review 133 (2018-06-13 - Rating: 5)
Jonathan Mulder and Brian were prompt, courteous and did quality work. We were very impressed with them. They are an asset to your company.

Review 134 (2018-03-10 - Rating: 5)
Great customer service!!!Would recommend to all.Everyone involved .. Keith,Ricky,jay,pat,Ali,chuckWe’re awesome. So professional and friendly.Loving having a generator!

Review 135 (2018-06-16 - Rating: 5)
Jonathan Mulder and Mike did a great job installing a new unit. They were prompt, professional, knowledgeable, and patient!

Review 136 (2017-08-03 - Rating: 5)
We need a new unit installed. The team of four did a great job paying attention to details at every step. Im glad Smith and Keene was able to help us.

Review 137 (2024-11-13 - Rating: 5)
Richard M. from Smith & Keene was very professional.

Review 138 (2020-06-22 - Rating: 5)
Great installation team led by Tony. Showed up on time, finished the complete installation of condenser unit and coil in less than four hours. Thanks!

Review 139 (2020-03-07 - Rating: 5)
It was great working with all of you. Very professional from start to finished. Great installers who braved the cold and wind; hats off to them.Thank you for your prompt response and service.Mike Martinez

Review 140 (2020-03-05 - Rating: 5)
Alex did a wonderful job replacing my tanked electric water heater with a tankless gas unit. Chris worked to make it affordable. Very pleased!!

Review 141 (2024-12-18 - Rating: 5)
Dennis did a super job.

Review 142 (2016-06-02 - Rating: 5)
I have been a customer for approximately 8 years and I have always received prompt professional response from the office staff and great service from the field techs. I would highly recommend Smith and Keene for your heating and a/c needs.

Review 143 (2022-06-13 - Rating: 5)
I was really pleased with the services of Smith and Keene. I saw an ad on TV for a special they had on their Ductless AC Mini Split systems and called for a quote. They were at my house on my scheduled time for a quote. It was a pretty simple install in a Sunroom on my house. They scheduled the work to be completed within a decent time frame and kept me informed throughout the whole process from when I received my quote until the work was complete. I was happy with their work and their professional courtesies. Needless to say, my Sunroom is very comfortable now. The AC system works as designed and I feel confident in calling on this company for support and future needs.

Review 144 (2018-06-28 - Rating: 5)
6/28/2018jonathian miller and his team casey,jacob and jake showed at scheduled time.they installed two AC units.Job was workmanlike, area clean afterwords.company has installed two heaters in past and they respond promptly for service work.Highly recommended!

Review 145 (2023-08-07 - Rating: 5)
Smith & Keene did an excellent job and installed on the date promised! Will use them again!

Review 146 (2024-10-04 - Rating: 5)
They were fantastic

Review 147 (2021-01-10 - Rating: 5)
Very professional team! Took time to explain process step-by-step! Kept their work areas clean and safe throughout. Highly recommend their services-consummate professionals!

Review 148 (2018-02-26 - Rating: 5)
Just had our annual A/C check up. technician was on time, clean and friendly. I always get great service from Smith & Keene.

Review 149 (2023-02-03 - Rating: 5)
We have used Smith and Keene for over 20 years and have always been pleased with their excellent service.

Review 150 (2023-01-04 - Rating: 5)
They did what they said they would do at the quoted price. Installers seemed competent, courteous, arrived on time and cleaned up afterward.

Review 151 (2021-11-16 - Rating: 5)
Everyone from Chris Outten to the young men who did the install were very professional.We chose Smith and Keene because the price beat out three other companies!

Review 152 (2023-07-01 - Rating: 5)
The installers were professional, considerate, and kept us informed as their work progressed.

Review 153 (2023-07-28 - Rating: 5)
Great experience...all personnel were very professional and courteous.Love the follow up after the job was completed.

Review 154 (2022-01-10 - Rating: 5)
Great experience, easy to work with. They did exactly what they said they would do and gave me a great price..Only company Ill ever use again!!