Potter Heating Cooling & Plumbing

Photo of Potter Heating Cooling & Plumbing

Located in Canandaigua, New York

Address: 2474 State Rte 21, Canandaigua, NY 14424, United States

Phone: +1 585-393-9410

Rating: 4.9

Services

  • Identifies as veteran-owned
  • Small Business
  • On-site services
  • Online estimates
  • Repair services

Categories

  • Plumber
  • Air conditioning contractor
  • Air conditioning repair service
  • Furnace repair service
  • Heating contractor
  • HVAC contractor

Photos

Latest Fire Recovery & Restoration Services

Comments

  • Review 1 (2024-12-26 - Rating: 5)

    I believe Potter Heating, Cooling, and Plumbing is an outstanding and very reputable company to call upon. The tech who came over serviced my unit well and answered my questions about future work that may be performed. There were even some little items that needed addressing related to the service, and he attended to them. I am very happy with him and Potter, as I will have them over again.

  • Review 2 (2024-10-25 - Rating: 5)

    We cant say enough of about all the employees at Potter Heating and how quickly they helped to install our new boiler and tankless water heater.Shawn and Cody are very hard workers and didnt stop all day till job was completed. We were very pleased with their experience and how they cleaned up after the install.Chris was very helpful in answering all our questions and always available.Christine in the office got things arranged and done so we were not without heat and hot water for to many days .We are very satisfied with this company and so very happy we chose to do business with them and are looking forward to having them yearly or anytime we need them for our heating and plumbing issues that may come up in the future.Thank you to all of youLon and Evelyn Ashton

  • Review 3 (2025-01-04 - Rating: 5)

    I am incredibly pleased with the service we received from Potter when our furnace went down on Christmas day. They were prompt and easy to work with but what impressed me most was their willingness to stand by their work and not charge for a few of the parts that ended up not being the fix. This is something we have not experienced with other contractors. When it inevitably came time to replace the furnace all together, they worked with our budget and had a complete install turned around in just a few days right in the middle of the Holiday season. Other companies we spoke with were weeks away from even being able to come take a look. We are incredibly appreciative of the help from Kyle, Rick, Lloyd, and Christine to get us up and running. Thank you!!

  • Review 4 (2024-12-05 - Rating: 5)

    My 25+ year old boiler system stopped working on Thanksgiving Day. I called Potter Heating Cooling & Plumbing the next day to inquire about when a tech could come look at it. The office employee, Courtney, said a tech could be out the next morning. The tech, Troy, arrived on time for the appointment on Saturday. He was extremely knowledgeable and friendly. He was quickly able to figure out the problem with the system and gave me an estimate for the cost to repair it. Since parts were needed and he did not have them with him at the time, Troy needed to come back to do the actual repair. When he arrived Monday morning he informed me that he originally had a different appointment scheduled but he asked that customer if they would be willing to reschedule due to my issue of having no heat in my house being more of an urgent issue than what they were experiencing. I thought that was so thoughtful and a great way of going above and beyond for a customer! Troy was able to complete all of the necessary work and had my boiler system back up and running in no time! I was so pleased to finally be able to heat my house again! Unfortunately about an hour after Troy left the system decided it wanted to stop working again. I called the office and spoke with Courtney again who said she would get Troy back out as soon as possible. He arrived a couple of hours later and again in no time assessed the situation, figured out the issue (which just ended up being a faulty switch that he replaced earlier that day), and fixed it again in no time! I am beyond pleased with the service I received both from the office and the technician! Thank you so much! My house is nice and warm again!!

  • Review 5 (2025-01-03 - Rating: 5)

    Big thank you to Potter for fixing our furnace and the quick turnaround! Kyle was very friendly, informative and trustworthy. I cant recommend them enough!

  • Review 6 (2024-12-30 - Rating: 5)

    Quick to reply and schedule a visit. Knowledgable and shared problem areas visibly and explained the problem. Quoted work, parts and then completed in a timely manner. Scheduled additional work that needs to be done. Technician personable and made certain to keep area clean and free of work related debris

  • Review 7 (2024-11-11 - Rating: 5)

    Were always impressed by the service we receive from Potter. Kyle serviced our furnace this past week and did a great job of replacing our control panel of our 24 year old unit! He reflects the great professionals at Potter. We feel blessed to have him and all of the folks at Potter!

  • Review 8 (2024-10-29 - Rating: 5)

    Kyle was our service guy! Very polite, very helpful, very professional in all his manors!I believe it was Jessica in the office the couple of times I called to set up appointments to have my furnace fixed, and she was very helpful, communicating was on point, and over all a great experience with Potter!We’ll definitely be using them again in the future for all our heating and cooling needs!

  • Review 9 (2024-07-16 - Rating: 5)

    Our experience with Potter was excellent all the way through. Dory scheduled us and was very pleasant and informative. She was able to get us on the schedule in a reasonable time frame. I received a text in advance of Mark’s arrival, which I really appreciated. He was pleasant, professional, and knowledgeable. He diagnosed the problem quickly. He was able to fix it the same day which was a nice bonus! Again, overall a very positive experience from a group that clearly knows what they’re doing!

  • Review 10 (2024-12-24 - Rating: 5)

    The Potter team came, diagnosed my water heater issues, worked with the manufacturer to get my warranty, and then came back and installed the replacement. Both sets of technicians were excellent, friendly and very professional. I would recommend the Potter team!

  • Review 11 (2024-09-28 - Rating: 5)

    I’m happy I called potters just because I was honest with the people and told them it was our first home with a boiler heater. They sent Troy over who not only looked everything over but taught us how a boiler system fully works. He then came in the house and check all the baseboards as well. Troy told us how to clean them and the angle to set the baseboards at to optimize heat from them. I just liked to thank Potters on the amazing job and the time their employees took to help our family out.

  • Review 12 (2024-10-28 - Rating: 5)

    Very professional and polite. They did a great job. Weve had Kyle previously and would recommend him. His partner seemed very attentive.

  • Review 13 (2024-10-08 - Rating: 5)

    I dont often write reviews, but lets face it, were dependent on sharing feedback on particular services as some industries are prone to bad experiences. I am here to tell you that Potter is the opposite: I was very happy with the professionalism, cleanliness, conduct, and - most importantly - outcome of their visit.The costs might not be the most competitive on the market, but the relationship of workload, material & price seems fair, justified and transparent. The ability to explain the process, issue, and solution was next to none I have ever experienced, and I feel I am not only left with a working heater but a better grasp on the inner workings of my unit, resulting in better possibilities to identify issues and taking care of my installations.

  • Review 14 (2024-11-22 - Rating: 5)

    Potter HVAC was great! Sebastian and Cody were good guys and had my repair done quickly. Nice to have a Veteran owned company to utilize for services. Highly recommend them!

  • Review 15 (2024-12-08 - Rating: 5)

    Potter Heating did an annual furnace inspection for us and we were very pleased with the service . Our technician, Ricky, was very prompt and friendly , and he explained everything he did to check out our furnace.Communication throughout our booking and actual appointment was very good.

  • Review 16 (2024-07-10 - Rating: 5)

    I called Potter to have them come out and fix my air conditioner. The two gentlemen that showed up were very professional. One of them was The apprentice and was so very knowledgeable about what he was doing. The gentleman training him was doing a very good job and explaining everything to him and myself. Price was great. Very satisfied with the service from them

  • Review 17 (2024-10-23 - Rating: 5)

    Lucky for me I met Troy when he was servicing a friends boiler. I asked if Potter would service a furnace laying down in a crawl space and he said yes! I called and was extremely pleased to have Kenny come. He was professional, the right amount of friendly and gave me helpful tips. Thank you!!

  • Review 18 (2024-11-09 - Rating: 5)

    Had to have my furnace fixed this week. Troy from Potter HAVC came on Tuesday afternoon and figured out what was wrong. Unfortunately parts needed to be ordered and he thought 3-5 days thankfully parts were here on Thursday. Troy came back Thursday afternoon to install them unfortunately other issues became apparent after Troy tried several things to get the furnace to stay running. He determined it needed another part and said the best results would be to replace two parts. He said he could get them Friday and be back Friday late afternoon. He did get here and within 30 minutes I had heat. Troy was very pleasant to work with and explained what needed to be done and what he had tried. I definitely will call Potter again when I need service.

  • Review 19 (2024-11-17 - Rating: 5)

    These guys are great to work with , I called in AM with a big plumbing problem Dave the owner called me right back and had someone to my house within a couple hours to help with a septic system problem Sebastian did a great job to get the system back up and running again and we have a game plan to repair the sagging pipe under my driveway so no problems in the future. I look forward to working with Dave and his team to resolve my problems. I cant say enough of how happy I am with Potter Heating And Cooling And Plumbing 5 stars they have a customer for life

  • Review 20 (2024-09-09 - Rating: 5)

    We’re extremely pleased with the HVAC system installed. It’s very quiet and efficient and surpasses our expectations. The entire staff was very easy with whom to work with no pressure from them and a genuine desire to meet our needs while staying within our budget. The installers were friendly, professional, on time, very knowledgeable, and answered all of our questions. The overall experience was stress free and extremely positive. The military discount was an added bonus. We would highly recommend them to anyone who would ask our opinion.

  • Review 21 (2024-07-30 - Rating: 5)

    I highly recommend Potter. This is a company I use a lot. Furnace and Air Con cleaning, any plumbing needs. They always explain what they need to do before each job. Then explain what was done after. They are always friendly and clean up after each job. Kyle was wonderful today.

  • Review 22 (2024-10-25 - Rating: 5)

    Kenny was incredible. I have a furnace that needed service in Farmington because it wouldnt turn on. I had another company come out who couldnt figure out the issue. I called Potter and they came out the next day. Kenny was on time and let me know with a text that he was on the way. He did a great job of explaining what he was going to do, and got the furnace back up and running again. Definitely would recommend calling if you need a HVAC company.

  • Review 23 (2024-12-13 - Rating: 5)

    Rick Bower was prompt and efficient getting our the furnance back running in a timely matter. Hes definitely an asset to your company. I would recommend him to friends and neighbors. Chuck W.

  • Review 24 (2024-10-22 - Rating: 5)

    Troy was an amazing technician- quick, informative, friendly, and good with our dog! Highly recommended to anybody that needs HVAC/plumbing services. 5 stars

  • Review 25 (2024-08-04 - Rating: 4)

    Approx 2.5 weeks ago, I contacted Potter to resolve a leak in my pressure water tank and install a new water heater as well. Everyone I talked to at Potter including Dori (sp), Troy and Josh, were very helpful and extremely nice. Shawn came out and did a great job with the installation. I hope I dont need their services in the future, but if I have any plumbing or A/C needs, I will be sure to call Potter again. Highly recommend them!!

  • Review 26 (2024-10-30 - Rating: 5)

    5 star review for Kyle, we appreciate his professional but friendly approach to his work and company. He provided a recap of his work and the status of our heating system. As we need service in the future we hope to see him again.

  • Review 27 (2024-11-24 - Rating: 5)

    Very polite employees and very professional. They explain every step they do and make you feel comfortable about what is being done. Thank you potter plumbing and heating. Would highly recommend this company. I’m

  • Review 28 (2024-10-19 - Rating: 5)

    Great experience with Potter Heating and Cooling of Canandaigua ! They removed our old oil burning boiler and installed the new one, along many old components. Great crew of employees; Chris Stock, Sebastian Irizarry, Cody Kelly and Josh all very friendly and professional. After the job was completed the basement was cleaned perfectly. This is a Veteran owned business and I highly recommend them for all heating, cooling and plumbing jobs that you may have.

  • Review 29 (2024-07-24 - Rating: 5)

    Easy to schedule. Great communication. Prompt arrival. Great education and nothing but straight facts with what I needed. Pricing was great. Our technician Mark was great. Bravo Potter team! I highly recommend.

  • Review 30 (2024-07-26 - Rating: 5)

    Great company! The project manager was timely and explained the project well. The 2 service men were friendly, helpful, did a wonderful job, cleaned up well, and explained everything. I am absolutely thrilled with the service, service plan - all of it! I highly recommend them!

  • Review 31 (2024-10-11 - Rating: 4)

    Both Troy and Antonio came to complete the annual inspection service. They were both pleasant, respectful and knowledgeable. Its hard to find dedicated workers in the trade. They both are highly recommended.

  • Review 32 (2024-07-14 - Rating: 5)

    This company was quick in taking care of my original problem and diagnosed some issues with my furnace and recommended a new one. Me, being the skeptic I am, I researched everything I was told. The diagnosis was on the money and the estimate was in the ballpark by guidelines. There was a slight delay in the estimate getting to me, and the owner of the company called and apologized for that. That to me shows this company and its people want to keep customers happy. As I said, Im a skeptic and always keep my eyes open, but, this company impressed me. I highly recommend them for HVAC work.

  • Review 33 (2024-11-12 - Rating: 5)

    The company never disapoints. Does not sell up they would rather try to find another solution if possible. They never leave without all my questions answered. Down to earth team but professional as well.

  • Review 34 (2024-07-20 - Rating: 5)

    I self-installed an AC unit - maybe it was overconfidence, the fact I really wanted something with a newer refrigerant, or just in general like to learn. Thought I had a leak due to the symptoms. Mark came out as the main tech. He was patient with me asking questions, and was very knowledgeable in answering them. They checked my work, recovered, leak tested, no leaks. Charged and had the same symptoms.Mark immediately just started digging in to get details. Then he stopped the clock. He gathered all the information on the unit, and did all the leg work on contacting the manufacturer for me. Said hed call me back by the next day with updates. He called me that night, already had the manufacturer all of his checks and evidence, collected just a bit of info for me, and Ive already got a new unit on the way to me.He had to have spent an hour or so researching and handling support - I didnt see a bill for that time, only the field time. Now its not to say Potter is cheap, but their labor is fair. So what I gather from all of this is that they pay their employees decently (hopefully) and we see that. I learned a lot, I have the problem identified and it will be solved, and overall everyone was great every step of the way. Even though I felt like a complete idiot, I actually felt relief in that no one was condescending to me.When I called originally, I wish I remembered her name to give credit, but the woman on the phone listened to me, laughed with me about just throwing in the towel, and was knowledgeable herself or got the answers needed right away. From the beginning I had great confidence.I will use Potter again in a heartbeat. I never once felt pressured, or questioning of anything being said or explained, and everyone in the whole process was professional. Potter, whatever it is your doing, DO NOT CHANGE IT, youre doing it right.

  • Review 35 (2024-08-01 - Rating: 5)

    Potter has serviced my boiler for the past few years and always provides prompt service. I appreciate the technician, Troys, ability to explain the problem in terms that I understand, and let me know repair options. Highly recommended.

  • Review 36 (2024-11-04 - Rating: 5)

    Potter Heating and Cooling serviced our AC Unit and Furnace. Communication was excellent, technician was prompt and explained in detail what was found. Highly recommend them

  • Review 37 (2024-11-02 - Rating: 5)

    Good products, good people who know what theyre doing and do what they say theyll do when they say they will do it. To me, it is a plus that the technicians who install or repair in my house are veterans of our military. I trust them, and I dont say that about many people or organizations.

  • Review 38 (2024-12-08 - Rating: 5)

    This company has been very reliable and responsive. Kyle, the technician who worked on our furnace, was very professional and knowledgeable. He spent time making sure that everything was calibrated correctly. He answered all of my questions about the work that was done. I would highly recommend this company for heating needs.

  • Review 39 (2024-01-18 - Rating: 5)

    Great company responsive to my request for a tankless hot water heater quote. Jake was here within 48 hours to provide a quote and they were available to install in 2 days. Shawn performed the install and so far everything works great.

  • Review 40 (2024-07-06 - Rating: 5)

    We needed service on our air conditioner after hours. The staff person who answered the phone was very helpful. We had our problem resolved in a timely manner by Troy. He was very pleasant and friendly, even though it was late in the day. He analyzed the problem and had it fixed quickly. It is a pleasure to do business with a locally owned company - Potter Heating and Cooling. Thank you.

  • Review 41 (2024-10-05 - Rating: 5)

    Potter Heating, Cooling and Plumbing were the greatest. They were informative, polite and were super easy to discuss the situation with. I will certainly feel free to call on them again.

  • Review 42 (2024-06-19 - Rating: 5)

    They made the appointment right away and was able to get are ac working. Kenny did a great job. My husband got to talk to him. We had Potter heating and cooling put. New furnace in. Few years ago and will continue with them. Thanks guys your amazing.

  • Review 43 (2024-05-18 - Rating: 5)

    We wanted central air and needed a new furnace so I contacted a few places. Potter responded quickly and had everything finished for us in less than a week with a great job done. We were very pleased with the technicians that did the installation!! Every person we talked with were friendly and knowledgeable. I would highly recommend them to anyone in need of service. And to this day we never heard back from the other places. It speaks highly for Potter Heating Cooling!!

  • Review 44 (2024-07-20 - Rating: 5)

    Great, professional, polite and experienced. They do NOT over charge you and are very considerate of your house. I was very impressed with how Potter is run and the skill set of the technicians.

  • Review 45 (2024-10-08 - Rating: 5)

    Kyle was great. He explained what he was doing and did a thorough cleaning and inspection. Id definitely want him to come back in the future.

  • Review 46 (2024-12-30 - Rating: 5)

    We were very happy with the quality of work. The communication was very good as well.

  • Review 47 (2024-06-24 - Rating: 5)

    The Potter team was immediately responsive to our request for service on our A/C system. They diagnosed and explained the problem to us, then followed through with repair for less than their initial estimate. The servicemen were unfailingly polite and professional. I highly recommend them!

  • Review 48 (2024-09-18 - Rating: 5)

    Prompt, efficient service. Troy Hotaling was knowledgeable, professional and courteous. Diagnosed problem with boiler and promptly and efficiently repaired. Highly recommend.Just had Daiken Split unit A/C installed by Potter Heating and Cooling. Very satisfied with professional service provided by Shaun. Installation was challenging due to location of head unit over staircase. It was a job well done and highly recommend Potter Heating & Cooling.Kenny installed WiFi thermostat for split unit and completed line hide today. Very professional, knowledgeable and efficient service.Thank you.

  • Review 49 (2024-07-10 - Rating: 5)

    The tech Mark was very professional and represented Potter very well. A veteran own company and does a good job. Will call them again,again.

  • Review 50 (2024-10-21 - Rating: 5)

    Everyone from setting up the appointment to the service representative was courteous, professional and knowledgeable. When an appointment had to be rescheduled, Potter did it quickly, making certain. that I was pleased with the rescheduled appointment and the service technician.

  • Review 51 (2024-11-20 - Rating: 5)

    This company has given excellent customer service and support. They definitely stand by their product and exhibit Excellent customer service, and satisfaction.

  • Review 52 (2024-07-23 - Rating: 5)

    We contacted Potter HVAC to come out and do our annual maintenance. The tech was very polite and knowledgeable. It was a great experience overall.

  • Review 53 (2024-12-01 - Rating: 5)

    Great people, Great service! Came on a short notice near the holiday. Would definitely recommend! Troy was great!!!

  • Review 54 (2024-11-21 - Rating: 5)

    Great honorable service as always. Potter laid new duct work that was torn out due to fire. A+ service

  • Review 55 (2024-04-29 - Rating: 5)

    Potter just installed a new furnace and A/C to replace the 21- and 26-year-old units they installed when they were new. I have had contracts for annual inspection and service for many years. Ive had very few issues with my units, but they promptly come to fix whatever does happen. The service people are well trained and I have never had a call back for any work done. I highly recommend Potter

  • Review 56 (2024-05-21 - Rating: 5)

    I gave these guys a try based on recommendations from our community Facebook page, and I was not disappointed. Troy arrived on time. He was knowledgeable and courteous, and he had my AC back up and running quickly. I was very happy with the service. 5 stars.

  • Review 57 (2024-06-22 - Rating: 5)

    Had Kenny from Potter Heating, Cooling & Plumbing perform maintenance on our air conditioner today and he was excellent. Had to do it on his side/back in our cramped crawl space and was amazingly all smiles and upbeat and worked for several hours under there. His detailed summary of all he accomplished gives my wife and I total confidence in a worry free summer season!!

  • Review 58 (2024-06-26 - Rating: 5)

    I had an appointment with Kyle to check and clean our air conditioner and furnace. He did an excellent job with both. I would definitely use Potter Heating Cooling & Plumbing again!!!

  • Review 59 (2024-12-13 - Rating: 5)

    Potter Heating Cooling and Plumbing is just the best! Every single experience we have had with them has been a 10/10. They are quick, courteous, friendly, and professional. We called the after ours line as our heat stopped working. They were able to make it within 30 minutes of answering our call. Ricky was so nice and helpful. It’s always a pleasure to use Potter!

  • Review 60 (2024-09-19 - Rating: 5)

    I have to say that our service person Troy was wonderful, and a breath of fresh air compared to many service company employees these days. He is personable, communitive, and a pleasure to deal with! Thank you Troy and Potter Heating Cooling & Plumbing!

  • Review 61 (2024-09-25 - Rating: 5)

    Kenny was very knowledgeable and explained what he was doing and why as I asked him questions. He was very thorough.

  • Review 62 (2024-07-03 - Rating: 5)

    The tech ( Kenny ) was very professional. He did a fantastic job cleaning and checking my furnace and a/c compressor. He answered all my questions and was very knowledgeable.

  • Review 63 (2024-07-01 - Rating: 5)

    First visit with Potter Heating and Cooling for an inspection of home heating and air conditioning. Very professional and pleasant. Suggested some work to make our air conditioning unit work more efficiently. Very happy with service and with information provided.

  • Review 64 (2024-12-09 - Rating: 5)

    Called as we had no heat. They came out the same day and shifted around schedules so they could be here before after hours. Potter rocks

  • Review 65 (2024-12-05 - Rating: 5)

    Very timely and professional! Will definitely use their services in the future!

  • Review 66 (2024-01-22 - Rating: 5)

    I would like to publicly thank Potter and all the folks associated with this company. I have nothing but Positive things to say about these folks. Excellent communication, integrity and an absolute joy to have them help my wife and I. In a situation where I simply wanted a Fix quickly they responded with future proofing my home for years to come. If you need HVAC work done, please consider Potter, I think youd be happy you did. THANKS AGAIN!!!

  • Review 67 (2023-11-16 - Rating: 5)

    Best in the business in their field. Superior pricing and services with a extremely knowledgeable staff!Our new furnace is awesome.

  • Review 68 (2024-12-07 - Rating: 5)

    The techs they send out are always1) Knowledgable2) Friendly3) On time.

  • Review 69 (2023-10-31 - Rating: 5)

    Potter was very responsive. Appointments were made in a timely manner. Both the gentlemen that came to the house were professional and very knowledgeable. Both of them explained in understandable detail the work that needed or had been done. I felt very comfortable with them and would not hesitate to use them again.!

  • Review 70 (2024-04-17 - Rating: 5)

    Excellent Service!!! We had a new heating unut installed that had a few glitches. Our service tech came out straight away on Saturday and Sunday with parts to resolve the problem. We cannot speak highly enough of Potter.

  • Review 71 (2024-11-13 - Rating: 5)

    Again another great experience. Very Professional team, dependable, on time, fairly priced. Pleasure to work with!

  • Review 72 (2024-11-07 - Rating: 5)

    I am very grateful to Potter Heating Cooling for their very responsive and professional work replacing my indirect water tank. Two days after getting and accepting the quote to replace it, the top blew off of it. I called Courtney and she was able to get Mark out to replace it that day, four days ahead of my scheduled replacement! Mark was excellent and tolerated multiple inquisitive kids, cats, dog, etc. while completing the job!Highly recommend this company and thank you again!

  • Review 73 (2024-02-22 - Rating: 5)

    Kyle did a great job diagnosing my pressure switch issue and ordering in the part, he rigged my furnace so it would work until the part came in, and it was all for a low price. He came out twice and altogether only 400$.. highly recommend

  • Review 74 (2023-10-20 - Rating: 5)

    I had no heat, called Potter and they sent someone that same morning. It was the operations manager, previously a technician, who came because they had so many calls. He was knowledgeable, courteous and able to fix/explain what problem It turned out to be something that had to be repaired because of earlier work on the AC by a different company. Potter will now be my go-to for both furnace and AC just because of the professionalism of their representative. I truly feel he was honest, straightforward and provided exceptional customer service.

  • Review 75 (2023-06-25 - Rating: 5)

    Great place! They did a fantastic job installing out new systems. The prices were reasonable and they have a veterans discount. Weve since had an issue, and they sent someone out asap. Sadly, this was 10pm at night. The guys that work there are all fantastic. Professional and knowledgeable. I would definitely recommend them to install or service your heating and cooling systems.

  • Review 76 (2024-11-30 - Rating: 5)

    Very nice technicians and did a through job of testing and adjusting as necessary .

  • Review 77 (2024-12-29 - Rating: 5)

    We needed an emergency call for a gas leak in our furnace, late on the night before christmas eve. Potter had someone to our house in under 2 hours and had us safe and functional before he left. Fantastic service and great people, no need to look elsewhere for your HVAC needs.

  • Review 78 (2024-08-09 - Rating: 5)

    Showed up in about an hour from my call and corrected the issue. Polite, tidy and ran checks to ensure problem was resolved.

  • Review 79 (2023-12-02 - Rating: 5)

    The best of the best woke up one morning in late April. No heat called Potter came right out found out. We are going to need a new furnace they did everything they could to get the house comfortable for the day the next morning around 6:30 AM. They were there with a new furnace and Dave work the finance so that we could go ahead and put a brand new air conditioning unit in with a new furnace couldn’t ask for anything better out of a company or an owner or a staff never have to worry about your house being uncomfortable with team Potter on board. Thank you so much have a great holiday season. See you in the spring they also do a superb job on tankless hot water heaters.

  • Review 80 (2024-12-13 - Rating: 5)

    Very professional and answered all our questions. Corrected the issue. Highly recommend Potter.

  • Review 81 (2023-07-05 - Rating: 5)

    Came home to find air conditioning not working properly, and on a holiday. Troy was able to come out within an hour. He was very professional and thoroughly checked everything inside the unit, and took the time to clean the coil outside. I appreciated his attentive, professional, and friendly service. Would highly recommend!

  • Review 82 (2024-12-05 - Rating: 5)

    Awesome folks, great response time and quality service, highly recommended for anyone needing help 👌💯

  • Review 83 (2024-09-15 - Rating: 5)

    Kyle was competent, friendly and worked to insure that the job was done well.

  • Review 84 (2024-01-03 - Rating: 5)

    Rick was competent and professional. He managed to get the heater working again when it was baffling me. It didnt need any serious repair but I am glad we have a relation with Potter to keep our equipment working when we need it.

  • Review 85 (2024-09-23 - Rating: 5)

    Great service. My technician was a very friendly and skilled man.

  • Review 86 (2024-08-23 - Rating: 5)

    We are happy customers of Potter for many years. They are totally professional and are available when you need them! They are highly qualified and know how to get the job done. Very highly recommended!

  • Review 87 (2023-12-01 - Rating: 5)

    Kyle Brown did an exceptional job performing preventative maintenance. He pointed out any areas of concern and provided an overall heath checkup on my heating system. Kyle was very professional and represented Potter in a favorable manner.

  • Review 88 (2024-03-11 - Rating: 5)

    If you are looking for a company that answers their phone and talks to you in a professional manner and actually arrives at the time they tell you theyll be at your home, then this is the company you should contact. I was told upfront what the cost was going to be for the service they were going to provide. Very refreshing.

  • Review 89 (2023-12-15 - Rating: 5)

    I just moved in to this house. Troy inspected, cleaned and tuned the HVAC system. He answered all my questions. He did a good job explaining the system to me.12/14 updateI woke up to no heat. Called Potter at 6AM. The service tech, Kenny, was here within 20 minutes. He was eager to help and had the heat back on in 15 minutes!

  • Review 90 (2023-02-23 - Rating: 5)

    Natural Gas Line InspectionWe needed a gas line inspection. The fella that came was not sure of the situation and wouldn’t complete the job without spending almost an hour with his supervisor and others to be positive of ALL aspects of the inspection, he thoroughly inspected everything including all the joints, valves, unions, connections, the meter, all the appliances, EVERYTHING! The most through inspection imaginable. It all passed with flying colors, he filled out all the paperwork properly for the gas company to turn on the service. He accomplished this in a knowledgeable, professional and friendly manner. It did take awhile because he wanted to get it completed in a timely manner so the gas could be turned on without any more delays. He left us with his cell phone number and a promise that any issues with the gas company, I or they can call him and he would come back while they are here. Great person to deal with! I appreciated all his help, knowledge, professionalism, thoroughness, and abilities. WE will definitely do business with them again and definitely ask for him! Dan R.

  • Review 91 (2022-11-21 - Rating: 5)

    So if your looking for any kind of heating or cooling work I highly recommend Potters! they came out to my place and did an estimate on what unit would best suit me and my family. they didnt try to upsell me anything I didnt need. they were honest and punctual. they offer great deals and easy financing for you if needed. These guys came when they said they were going to, they kept me in the loop every step of the way. they went through the setup instructions with me and did a few test runs before leaving. they did a great clean up job too. they really treat you like family. I will be using these guys from now on and have recommend them to my friends and family . whether its a small job or big, call Potters!! 5 star business for sure. You wont regret it. Thank you Potters

  • Review 92 (2024-11-21 - Rating: 5)

    Polite , on time, very professional and very thorough maintenance! Thanks Kenny and team!

  • Review 93 (2024-01-30 - Rating: 5)

    It was a Saturday and my oil furnace was producing a lot of soot. I called Potter Hvac emergency service. I got a call back from Chris who happened to be on call and specializing in fuel oil furnaces. After answering his questions, he told me that it would be ok to wait till Monday if I wanted or he would come out that night. I told him Monday would be fine. Chris arrived Monday and after doing a battery of tests, checking the furnace inside and out and making necessary adjustments AND cleaning up, the furnace was back in action! Many thanks to Chris and everyone at Potter HVAC! ...Again!

  • Review 94 (2022-11-10 - Rating: 5)

    Todd repaired my two toilets and I am very happy with his work. He was very professional and explained everything to me. I would definitely use Potters again.Todd came today to repair a leak in my kitchen sink. He was very good about explaining with the problem was and how to repair it. He finished the work in a timely manner and I was very happy with the work he did. I will be using them again.

  • Review 95 (2022-11-26 - Rating: 5)

    Excellent service!!! The technicians are friendly, professional, and care about their customers. They are extremely knowledgeable and are able to diagnose the problem quickly and accurately. They went above and beyond for us to make sure our furnace was working. In the process, they discovered that we had a serious problem with our breaker box and made sure we were connected to an electrician who was there in 45 minutes to fix the electrical problem and avert catastrophe. Thank you very much, Todd, Jake, and Tony for all of your help!!! We highly recommend Potter for all HVAC needs!!!

  • Review 96 (2023-06-01 - Rating: 5)

    They came and evaluated the problems with my current system. Their service tech did a great job of helping me understand all the steps he could and what my options were. They were entirely professional the entire time and in the end I chose to get a new system installed. They turned around within a week and had a new system installed for me. All around great service. I would definitely recommend them to others.

  • Review 97 (2024-10-26 - Rating: 5)

    The consummate professionals! Courteous, professional and friendly. The office responds promptly to calls and makes the customer feel comfortable with the process from start to finish. We really appreciate their patience and professionalism. Highly recommend.

  • Review 98 (2024-09-19 - Rating: 5)

    Excellent service. Highly recommend.Troy, the senior tech was teaching Anthony who is learning the trade. Answered my questions and veryknowledgeable

  • Review 99 (2024-05-22 - Rating: 5)

    Kenny did such an incredible job, yet again! We love how easy Potter makes it for us to ensure the longevity of our HVAC/Furnace.

  • Review 100 (2021-11-13 - Rating: 5)

    Just had an amazing experience with Potter! I called for emergency service. They arrived with 20 minutes of my call. Todd was extremely helpful and I am very pleased with the repair and the cost, which was very fair! I will definitely use Potter again if the need arises and highly recommend them!Thank you again, Todd!

  • Review 101 (2021-11-18 - Rating: 5)

    Todd was excellent at installing a new kitchen faucet and sprayer and unclogging our bathtub clog. He left the old ones in a plastic bag as I left instructions to do so. Since we were out of town, he called me when he finished the work, explaining everything he did and answered my questions.A furnace technician is coming out next month to do the annual maintenance and inspection for our natural gas furnace.Dealing with Todd and everyone at Potter Heating Cooling & Plumbing was easy and a great experience. They communicated very well throughout the whole process, from calling for an appointment through completion, and understood what I wanted and needed to have done. I am happy that I found them to take care of our heating and plumbing needs.

  • Review 102 (2024-07-30 - Rating: 5)

    Always very professional. Service was completed two hours after service call. Great customer service.

  • Review 103 (2023-01-03 - Rating: 5)

    Reasonably priced, honest, friendly and professional service, very responsive. I recommended Potter to my son, who used Potter and was very pleased. He thought he needed a new furnace, but Potter assured him his present one was doing fine. A big relief.

  • Review 104 (2024-01-09 - Rating: 5)

    Excellent service! Everything was done quickly, cleanly, and professionally. Everything from original service call to installation of new furnace and water heater was excellent. I Would fully recommend to anyone!

  • Review 105 (2024-11-19 - Rating: 5)

    Found the problem and fixed it quickly. Im a bit concerned about the dripping water but he assured me it will stop. We will see

  • Review 106 (2023-05-26 - Rating: 5)

    I’ve used Potter for the past 2 years for maintenance and repairs to our HVAC and plumbing. The technicians are always great to deal with and show up in the expected window of time. I feel the pricing has been fair and the work has been great.

  • Review 107 (2023-11-21 - Rating: 5)

    Kyle represented Potter as a professional that l enjoyed working with. He answered all my questions in a friendly manner and took extra trips down the stairs to do an excellent job.Thank you.

  • Review 108 (2023-06-21 - Rating: 5)

    Excellent Staff…from Jake to Jessica -Kait and then Shawn!! They had a touch situation when one of their installers was injured which of course threw a wrench in their scheduling! They overcame the obstacle-with a short delay! Install went smooth! House is “Cooler” than ever!!Great job -Highly recommend!!!

  • Review 109 (2023-11-29 - Rating: 5)

    Fast, professional service, and excellent communication. Potter cares about its customers. The staff went above and beyond to get our furnace back up and running. Highly recommended.

  • Review 110 (2022-12-22 - Rating: 5)

    We can not find the appropriate words to express how amazing Potter HVAC truly is! From the customer service reps to the techs that come out this people have been some of most polite, professional and wonderful people we have ever known. They are patient and will take the time to answer any and all questions, even if called on a thanksgiving day due to concerns with our heating system. Special thank you to Mr. Kyle Hall whom has helped us correct issues with our system most recently. Kyle deserves recognition for his patience, knowledge and attention to detail. If you aren’t using Potter then you aren’t getting the service you deserve!

  • Review 111 (2020-02-06 - Rating: 5)

    I was so impressed with this company. They were super attentive, came to service both my furnace and faucet and was so patient with my questions. Shane was our service man and he seemed so knowledgeable and thorough with his work. I would definitely recommend them!!I need to add to this review. We needed to replace our furnace. Dave and his crew Shawn were great. They gave me a competitive price and did the work quickly. Its so nice to see a company who has wonderful customer service!!

  • Review 112 (2023-10-23 - Rating: 5)

    Oct 2022: Kyle was wonderful. He was on time and professional and told me everything he was doing. He even ran out to get the correct furnace filter he didnt have in his truck.I will definitely use this company again and recommend to friends.UPDATE: Oct. 23, 2023...today Keith was here for the yearly furnace and air con cleanings. 5 more stars...should add them so they get a 10! This company is fantastic!

  • Review 113 (2023-09-22 - Rating: 5)

    I am a local property management company. I had a tenant call for no heat. Potter Heating Cooling & Plumbing was very professional and detailed from start to the end. I love that they have a texting service that lets you know when their tech is on the way. They were even able to add my tenant into the notification!

  • Review 114 (2024-12-08 - Rating: 5)

    Extremely knowledgeable and helpful, issue was resolved quickly!

  • Review 115 (2024-12-03 - Rating: 5)

    We have used Potter for years and are currently in the second house they have provided service for. Our previous house had hot water heat, the current one has forced air. They have always provided prompt, courteous service and their techs are a pleasure to work with.

  • Review 116 (2023-02-23 - Rating: 5)

    The person that helped me with the boiler system was very informative. He explained each step through his diagnostic process. Great conversationalist and very positive personality. He was happy to answer any of my questions. I am very pleased with Potter Heating and Cooling. Thank you for your service.

  • Review 117 (2024-03-03 - Rating: 5)

    We have been working with Potter since we moved here in 2020. They put in our new HVAC system and water heater and have been servicing our system since then with annual maintenance to keep it humming for decades to come. The office staff are top-notch and the service team is on time, polite and efficient. We couldnt ask for anything more.

  • Review 118 (2022-07-24 - Rating: 5)

    Our Tech Kyle was very helpful, assessing the repair needed and finished the job on our unit. He and the rest of the Potter Heating/ Cooling company Family are just that Great, plus friendly, and professional. I would recommend them to anyone that has a heating/Cooling system that needs repair or needs systematic attention. Many Thanks, Stephen and Juli

  • Review 119 (2024-02-27 - Rating: 5)

    The very best HVAC company, scheduling, notifications, honesty, quality billing, are all superior. Technician Ricky Powers (who I mistakenly called Scott Powers) is a tremendous professional.

  • Review 120 (2024-10-06 - Rating: 5)

    Potter is the best HVAC company in the area. They are on time and if you have a problem they will fix it within 24 hours or less. We use to use another company but if you had a problem it could take days before they fixed it.

  • Review 121 (2020-06-18 - Rating: 5)

    The team at Potter were outstanding to work with. Our water heater was failing and I needed some plumbing work done in a bathroom. I was easily able to contact someone and someone was out to give me a quote very quickly. The representative was friendly and professional. Once scheduled, they were here on time and completed the work within a timely manner and with great workmanship. I would highly recommend Potter to anyone that asked.

  • Review 122 (2023-06-28 - Rating: 5)

    The best; organized, expert, and friendly. The promptness and professionalism Potter exhibited in their dealings with me could not have been better; there are still service companies that do it right and I cant think of a better example than Potter.

  • Review 123 (2024-12-09 - Rating: 5)

    Everything went well. Very happy with repairs

  • Review 124 (2022-05-26 - Rating: 5)

    This could be a long story, but to get down to it, I used a different company many years ago that installed our new very expensive furnace and so I was always skeptical of having anyone else come in. To the point I hadnt had maintenance come for nearly 4 years. Let me tell you Im not just satisfied with the work, Im impressed.I shamefully didnt catch his name , but was very professional, personable and did his job quite well.Ive had the other company mangle metal and leave it that way. This was my first serive with Potter and he came in did his job thoroughly I might add as well as cleaned up and left it as nice as it was. He even used his own hose outside and had his own foil tape. Just all around impressed, he even showed me the metter readings of my AC unit and give us an all green as it was working in tip top shape.. .We signed up for a maintenance program that doesnt break the bank and potter is local, As I get older I realize how important it is to support local and also Potter is Veteran owned.I highly recommend them. Very happy we chose this company.

  • Review 125 (2024-05-23 - Rating: 5)

    They were very professional and did great work setting the ace unit up, I would recommend them to others easily 👍

  • Review 126 (2023-03-06 - Rating: 5)

    First time using Potter - excellent experience.Todd came right on time, checked things out and explained just what was happening. Then went about fixing the issue.Explained more of what Potter can do for me - I am in !Thanks, Todd for a wonderful visit.

  • Review 127 (2022-11-02 - Rating: 5)

    Jake was great to work with, on time and honest about the true repair that needed fixing. What others told us needed to be done, was not necessary. 5 stars for a great company from talking with Christina making the appointment to the repair.

  • Review 128 (2023-12-27 - Rating: 5)

    Troy stopped out today to work on my oil furnace. He is amazing and explained everything. Furnace is running and I will continue to use Potter Heating. Thank you Troy!

  • Review 129 (2023-06-16 - Rating: 5)

    Troy was prompt and very good at educating me on my current system as well as options for the job I needed. This isnt my first good experience with Potter, and I will keep using their services in the future.

  • Review 130 (2021-10-05 - Rating: 5)

    I have been with Potter for over 15 years, they installed my current system, and the service has always been exceptional. This year Tony serviced my heating system. He upholds the Potter gold standard reputation! I asked questions, he showed me parts, and let me know what maintenance might be coming up. Thanks Potter for the excellent service 👍

  • Review 131 (2023-11-14 - Rating: 5)

    Robert of Potter Heating was very friendly, professional and a good communicator. The maintenance check and quote for repairs were reasonable. An overall good experience!

  • Review 132 (2024-05-08 - Rating: 5)

    They arrived on time, and managed to troubleshoot a problem with an old furnace in a difficult to access crawlspace. Overall job very well done!

  • Review 133 (2022-01-26 - Rating: 5)

    I had a hot water boiler fail on a 15 degree day. Potter was there within the hour, not exaggerating. The tech was able to diagnose the issues quickly and explained what needed to be done before proceeding. This house is new to me so the tech (Kyle McCormack) went the extra mile to recommend some non-emergency repairs to keep an eye on in the future. The pricing was fair given the work that was performed and everyone I interacted with was incredibly professional and personable. Five out of five.

  • Review 134 (2023-01-19 - Rating: 5)

    I purchased a new boiler from these folks a year ago and just had the first cleaning (complimentary). My experiences with this company have been wonderful. Tony, the serviceman who came today explained all that he had done and addressed an issue that was troubling me with the boiler. Everyone in the company is very professional and there is a sense of teamwork that one doesnt see often today. I would highly recommend them. Susan S.

  • Review 135 (2024-03-20 - Rating: 5)

    Tony, the service technician, was very prompt, professional, and clearly communicated the problem and solution. He showed us what the issue was with the furnace, took time to explain how that affected the heating system, and how it could resolved. I was extremely impressed by the time this service person took to make sure that we understood. I would definitely use this organization again without hesitation.

  • Review 136 (2020-12-01 - Rating: 5)

    Potter did all the plumbing and HVAC work at our new business in Canandaigua. They were professional, focused on quality, and they stayed on schedule. We had one minor issue when we were finishing our own equipment right before opening and they came out at 9pm on a Saturday night and fixed the issue in 15 minutes. Unbelievable service with this local company, I would not hesitate to recommend them to anyone!

  • Review 137 (2024-06-01 - Rating: 5)

    Wonderful service by Rick today - yearly cleaning of furnace and air conditioner. I give him and the company 100% rating!!!!

  • Review 138 (2024-11-03 - Rating: 5)

    Kyle did an excellent job. On time. Courteous. Very personable. Explained everything he did in detail. Thank you!

  • Review 139 (2024-03-21 - Rating: 5)

    Potters install team Shawn,Ryan and Kenny are very knowledgeable, neat and explained everything they were installing and how it will perform. thanks again

  • Review 140 (2024-12-20 - Rating: 5)

    Kyle was informative, efficient, and personable. He gave exceptional advice.

  • Review 141 (2020-12-18 - Rating: 5)

    Called and made a same day appointment, they texted to say they were ahead of schedule, so were able to stop by earlier. They diagnosed the issue quickly, and made the repair quickly too... they do great work, very clean and neatly done! Id highly recommend them.

  • Review 142 (2024-06-26 - Rating: 5)

    The gentleman was very courteous and did a great job and explained everything he was doing

  • Review 143 (2024-06-25 - Rating: 5)

    Kyle Brown did a great job checking out a/c problem on my mini split.He explained everything and answered all are questions.

  • Review 144 (2023-11-20 - Rating: 5)

    Ryan was punctual and efficient. He explained what he had to do and did. his best because being a weekend he couldn’t check inventory for the parts necessary to keep the hearT coming.

  • Review 145 (2021-12-15 - Rating: 5)

    If I could give this company 10 stars I would!! Dave and his team are wonderful! I had a heating issue and Todd (who is awesome) found the problem and made sure that everything was working perfectly. This is a company that takes pride in the way they treat their customers!! Thank you again...you guys are the BEST!!

  • Review 146 (2022-10-21 - Rating: 5)

    Incredible, fast, professional, affordable, service. Tony was my technician today. I could not be any more pleased with his personality, professionalism, and service. Great experience. Thank you very much Potter Heating and Tony

  • Review 147 (2020-11-06 - Rating: 5)

    We were very impressed with the Potter Service Technician Todd Collins. He was knowledgeable, friendly & helpful. I’m going to request him by name the next time we need service. We’re very happy with Potter Heating & Cooling & highly recommend them.

  • Review 148 (2022-02-21 - Rating: 5)

    I left a phone message on Sunday. First thing Monday morning, I received a call back. Technician arrived 8:25am!Todd showed me exactly where the problem in the furnace was (inducer motor) and what he did for a temporary fix until he could get a replacement. He was most friendly and helpful.

  • Review 149 (2022-07-06 - Rating: 5)

    Tony not only did regular maintenance on our AC unit but corrected an HVAC problem in the house which we have had since moving in 20 years ago. Our upstairs floor was not being heated or cooled. He diagnosed the problem as a damper that was not opening and corrected the problem. He was professional, knowledgeable, and did an excellent job. Thanks very much, Tony.

  • Review 150 (2023-02-04 - Rating: 5)

    Furnace stopped working on the coldest day weve had so far this year, after hours. They sent someone out at 8:30 at night. He got it running again and explained quite a bit about how my furnace works and was a consummate professional. Will use them in the future for havac needs.

  • Review 151 (2022-11-02 - Rating: 5)

    Todd the plumber was wonderful in fixing our main water line and garbage disposal.On time, friendly and explained everything in detail and provided a variety of options. Highly recommend their plumbing services!

  • Review 152 (2020-11-19 - Rating: 5)

    Called for a same day service on my furnace (no heat issue). They were able to get an HVAC tech out within hours of my call. Shane was very professional, knowledgeable, was able to identify the issue within minutes and resolved/fixed the issue! Once again, very quick, clean, and professional. Highly recommended company to call! Pricing is fair also!!

  • Review 153 (2023-11-22 - Rating: 5)

    Kudos Potter Heating Cooling & Plumbing! Very impressed with the professionalism of this company from, front desk to my tech Kevin! A pleasure to deal with all the way around.

  • Review 154 (2024-06-21 - Rating: 5)

    These guys quickly came out, diagnosed and fixed my A/C system. Couldnt rate Potter any higher.

  • Review 155 (2024-12-10 - Rating: 5)

    Excellent service. Highly recommend!

  • Review 156 (2020-11-04 - Rating: 5)

    Todd came out and cleaned my furnace. Was timely and knowledgeable. He took his time and stayed around after he finished to answer some questions about the chance that my old furnace needs to be replaced mid winter. First experience with the company but won’t be the last. First impression: Honest, knowledgeable, and affordable.

  • Review 157 (2020-11-05 - Rating: 5)

    Potter Heating and Cooing has performed all of our home HVAC maintenance and repair over the last three years. They have done an exceptional job in supporting not only the maintenance but also repairs in the past to replace our blower motor and get our AC back on line. The service today was the heating maintenance, Todd Collins was our service technician, he did a great job servicing the furnace and took the time to talk through future maintenance items that may be needed. Greatly appreciated, I would highly recommend.

  • Review 158 (2023-05-29 - Rating: 5)

    This company is awesome! I had a weekend situation with a person I am caretaker for. They had someone there within a half hour and remedied the problem! Very personable and professional! Kudos to Mike and the company!!!

  • Review 159 (2020-12-17 - Rating: 5)

    I called Potter for a gas leak located near my water heater. They returned my call the next morning and were able to shuffle around a technicians schedule to fit me in. Todd came out about an hour later and was able to identify the leak locations quickly and repair them. He was knowledgeable, experienced, thorough, and answered all my technical questions to help me better understand my system. Thanks Todd!

  • Review 160 (2023-09-09 - Rating: 5)

    Professionals who are skilled and focused on customer satisfaction. Consistently: on time, good value, excellent quality, on time, friendly and highly skilled. Look to Potter as opposed to heavily advertised larger services; you will find their organization far superior.

  • Review 161 (2024-11-23 - Rating: 5)

    The two guys were very pleasant and efficient. A job we;ll done!

  • Review 162 (2024-10-19 - Rating: 5)

    The service that we received was excellent. The technician was prompt, efficient snd personable.

  • Review 163 (2024-08-05 - Rating: 5)

    In a word Terrific! Just purchased an old farmhouse and needed some help with the HVAC system. Tony performed maintenance on the system, found several issues, repaired same and came back the following week for installation of a new duct line requiring that he blow through the stone foundation wall (1930) . A devilish job requiring a lot of strength and body contortions. Beautiful job. In and out in about 2 hours. Fantastic experience. We will be a Potter customer henceforth!!!

  • Review 164 (2021-01-13 - Rating: 5)

    My elderly parents called Potter Heating & cooling when their boiler system was not functioning correctly. They had previously called 2 different companies, neither of which were able to fix the problem and in fact made it worse. Todd Collins was the Potter technician who arrived and he was very thorough, professional, and friendly. He diagnosed and completed the work in a very timely manner and my parents (as well as myself) were very happy with his service.

  • Review 165 (2022-02-04 - Rating: 5)

    This is the second time Tony has been here. T he first was to clean the furnace. I took his advice to add a heat vent in the kitchen. There was none at that end of the great room. The tile floor were always cool to very cold. He remembered our earlier conversation and arrived with all of the supplies needed for the job. Before I knew it Tony was finished and both the kitchen and living room were warm. I am really enjoying the warmth in this latest snow storm. Thanks Tony!

  • Review 166 (2023-01-25 - Rating: 5)

    Kevin was great! Very pleasant and explained everything. In the future if we have any issues we will definitely use Potters.

  • Review 167 (2024-10-06 - Rating: 5)

    Kyle came out for our annual furnace check up...very thorough job..answered all my questions. First rate.

  • Review 168 (2021-10-30 - Rating: 5)

    I wish to thank all for getting my furnace fixed. Especially Dustin. He is very pleasant and did good job. Even cleaned by door to basement where dirt from basement got tracked and put new filter in furnace for me. He is an asset to you. Thanks again. God bless and I will not hesitate if I need help again. Mrs Donna L Brookins.

  • Review 169 (2021-12-08 - Rating: 5)

    Called regarding water heater leaking all over, Todd was sent with new water heater within a couple of hours . Cant say enough about how polite, efficient and hard working Todd was. Appreciated Todds can do spirit. . . Even maneuvering our basement stairs, which was no easy task. Great job Todd and thank you Potter HVAC for such a quick response!

  • Review 170 (2024-05-21 - Rating: 5)

    Great company you can count on to do what’s right. Dave and his team are excellent.

  • Review 171 (2022-04-24 - Rating: 5)

    Potter replaced our hot water heater with an instant hot water system. Meticulous work, great accessibility and customer service, and reasonably priced. I highly recommend Potter; they are what every contractor should be.

  • Review 172 (2022-11-16 - Rating: 5)

    I found Jake to be very thorough and knowledgeable on my furnace maintenance. He took the time to review all the inspection areas he covered and provided a few recommendations on converting from winter to summer operation.

  • Review 173 (2021-01-20 - Rating: 5)

    Dave at Potter HVAC was great! He was responsive, knowledgeable and immediately sold me on a new air conditioner because his prices were way below the big HVAC companies in Rochester. Amazing value and an overall positive experience! He’s installing an AC unit and a furnace for my parents on my recommendation. Thanks again!

  • Review 174 (2021-02-05 - Rating: 5)

    We needed a new sump pump. Sam showed up on time and effectively installed, help educate us on prolonging usage, and even discarded our old one for us. He was great to deal with. We are a repeat customer and will definitely will use your services again. Thank you!

  • Review 175 (2021-08-26 - Rating: 5)

    This is the second year I have used this company and every time I’ve called they are always professional and friendly. They also very timely they gave me a window of a couple of hours but was at my house in the first half an hour. Not many companies come that quickly. Also their prices are extremely reasonable. They have my business!!

  • Review 176 (2024-06-21 - Rating: 5)

    Our service man was prompt, courteous, efficient and did a good job!

  • Review 177 (2024-12-17 - Rating: 5)

    Rick was very professional, friendly and efficient.

  • Review 178 (2021-09-09 - Rating: 5)

    They are very quick to respond and do good work. I think they did such a good job and were so pleasant that I signed up for the annual maintenance on the furnace and ac. I would highly recommend this company to anyone and everyone.

  • Review 179 (2021-08-13 - Rating: 5)

    I used this company for the 1st time (because I could not get an appointment in a timely manner from 3 other HVAC companies) and I was very impressed from the lady (I forgot her name) who answered my call to the service technician (Dustin) who performed the cleaning and work on my furnace. They listened to my concerns, spoke to me in a friendly professional tone, answered my questions and advised me of the options that were available to me. I will call them again and again …..for my HVAC needs.

  • Review 180 (2022-09-15 - Rating: 5)

    Just a very big thank you to Tony for your continued expert bi-yearly cleaning and checking of our furnace and AC! You are always on time and pleasant giving me a comforting feeling everything is working tip top for the season. Thank you again. As always, it’s a pleasure doing business with Potter Heating, Cooling & Plumbing.

  • Review 181 (2021-05-07 - Rating: 5)

    The installation of our ductless system went as scheduled. The guys who did the installation were careful minimize the disruption to our house, clean up after themselves each day. After a two day installation we were left with a well functioning system in our three bedrooms. Couldnt be happier.

  • Review 182 (2024-08-30 - Rating: 5)

    Potters was on time .Good workmen ship they no what there doing..I would have them again. Thanks

  • Review 183 (2021-08-23 - Rating: 5)

    Todd was very professional and polite. He arrived right on time, diagnosed the problem and made the repair. We would highly recommend Potter Heating and Cooling!

  • Review 184 (2021-11-18 - Rating: 5)

    David the Tech was friendly and professional. Had our new system installed within a few days of signing the agreement and paying the deposit, and gave us the best price.

  • Review 185 (2023-12-07 - Rating: 5)

    The best customer service ever from Ricky. He was kind, understanding and fixed our problem in no time. Thanks!

  • Review 186 (2024-12-09 - Rating: 5)

    Great service friendly courteous and very efficient all the time !!

  • Review 187 (2021-10-22 - Rating: 5)

    Cody kept me very informed and Dave did a great and neat install job . I would not hesitate to call them back for other work on the new addition . Great job to both of you .

  • Review 188 (2024-05-29 - Rating: 5)

    Ricky was awesome and very informative. The team at Potter is the best

  • Review 189 (2023-08-29 - Rating: 5)

    I have used Potter Heating Cooling and Plumbing for 20 years now. Ive always been impressed with the way they do business. I would highly recommend.

  • Review 190 (2024-10-03 - Rating: 5)

    Always excellent service from knowledgeable professionals!

  • Review 191 (2021-08-12 - Rating: 5)

    Id had an inexperienced person (unbeknownst to me) install my AC unit, well, it didnt go well. Tony, from Potter Heating, Cooling & Plumbing, came in and immediately recognized the issues, remedied them and now all is well. He was proficient, caring and skilled. Lesson learned, go with the pros, round one. PHC&P has earned my respect and loyalty.

  • Review 192 (2023-09-10 - Rating: 5)

    Did an excellent job running a gas line to our outdoor fire pit. Good quality and reasonable price. Will use again

  • Review 193 (2022-07-06 - Rating: 5)

    They came out to check a plumbing issue and were super honest about what we could do to fix it. Some companies tell you to do things knowing it will rack up the expenses to their favor but they gave us solutions that we could do ourselves. I would highly recommend them!

  • Review 194 (2021-01-24 - Rating: 5)

    Shortly after moving into our home, a natural gas leak and dead hot water tank greeted us with a warm welcome. We called many many local plumbing/HVAC companies with no answer from most and a no show from one who claimed they would come. NYSEG cut the gas so we were left with no heat or hot water. Potter was the only company who cared about there customers enough to come out and help us. Todd from Potter HVAC came quickly to our home and took care of every issue. Very positive professional attitude, especially for being called in on his day off. Todd answered all of my questions, showed me all of his work, and took the worry out of the whole situation. The NYSEG pipe fitter who came for the inspection prior to turning on the meter was impressed with Todd’s work. Thank you Todd and Potter HVAC, the only company I will use from now on!

  • Review 195 (2024-10-17 - Rating: 5)

    Kenny was extremely courteous. I felt much better when he explained that all is well with my boiler system.

  • Review 196 (2024-06-26 - Rating: 5)

    Roger came multiple times to fix our central air. He did an amazing job

  • Review 197 (2021-10-19 - Rating: 5)

    Todd was very good and fast. Enjoyed having him service our heating system. Will be using Potters again. Thank you

  • Review 198 (2024-08-14 - Rating: 5)

    Professional, efficient, helpful and cost effective service.

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