Riley Plumbing and Heating

Located in Berlin, Connecticut

Address: 293 New Britain Rd, Kensington, CT 06037, United States

Phone: +1 860-225-1534

Rating: 4.3

Services

Identifies as women-owned
Repair services
Appointment required
Credit cards

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2021-02-19 - Rating: 5)
I highly recommend this family owned and operated company that really cares about your business. Scott Riley came right out to give me an estimate on my water heater replacement. He noticed an issue that required immediate attention that the previous company who came out to look at my system did not notice at all. He took action to rectify the situation before I even told him I would be giving him my business. His final price came out almost $1000 less than the company that I had used for over a decade. He completed the job in an hour less than the other company told me they would need, and took care of my property so as not to leave a mess. He explained all of my options to me and thoroughly answered all of my questions. Telephone calls are promptly returned. A very pleasant experience.

Review 2 (2021-10-21 - Rating: 5)
First Rate Family Owned Company! Scott and Nancy are honest, thorough and efficient in every aspect of delivering service. Riley has been my plumbing company for at least fifteen years. I have found them to be reliable and accommodating each and every time I have needed service. In addition, I have a service contract with them that gives members priority in an emergency plus a 15 percent discount on parts. Scott was here last week with another technician and they were able to perform an additional service right on the spot. I definitely found that to be convenient. When they were here they even gave me a beautiful wall calendar and some hand sanitizer. That is old fashioned service at its best!

Review 3 (2020-10-27 - Rating: 5)
We had a leaky kitchen sink faucet that needed to be replaced. Scott came out the morning after I called and addressed the problem very quickly! Luckily he had some very nice, high quality faucets with him, so I didnt have to wait to order one. As he replaced it, he showed me the difference in quality of the faucet I had, with the one he was replacing it with. It was night and day. He guaranteed the faucet for 4 years as well. He was very friendly, and personable and gave me advice on some other plumbing questions I had. To note, he was very safety conscious; taking many COVID related precautions including wearing a mask, gloves, and laying down a mat on the floor where he was working. He cleaned up thoroughly when he was done. I felt very comfortable having him in my home and he was very professional. I highly recommend Riley Plumbing and Heating! Also, take advantage of their Platinum Partner plan, its a great deal!

Review 4 (2020-10-01 - Rating: 5)
We had a leaking pipe above our family room ceiling which required the ceiling to be opened up. Rileys were very thorough and responsive to our needs. They were professional, reliable, courteous and good value. I would not hesitate to use them again and recommend them.

Review 5 (2018-03-17 - Rating: 5)
Great service! My sewage pump stopped working and when I first started calling around about getting it fixed, it seemed like it would take days to get someone to the house to even look at it. Rileys was able to rearrange their schedule for the day to get to me faster, knowing I could not shower or use the bathroom until this was fixed. They were at my house only two hours after I called.Scott was very friendly and got to work right away doing a very dirty job without complaint. When he confirmed that the pump would need to be replaced, his team went straight to work finding the replacement pump. Even after finding a pump that they could receive and install the next day, they kept looking and quickly found one that could be installed the same day! I know someone in the area that had his sewage pump fail last year and it took him (using a different service company) 2-3 days for them to diagnose the problem, find a pump, and replace it. From the moment I called Riley to when the job was completely done was about 8 hours!Thank you Scott and the whole Riley team for the efficient and professional work.

Review 6 (2021-04-26 - Rating: 5)
Riley plumbing and heating installed a new water heater for me on very short notice. They responded before anybody else did, and they did the job quickly and cleanly for a fair price. They took the time to explain everything to me, and they couldnt have been more nice. Very considerate and professional. They even have fully featured membership programs. 5/5 would hire again.

Review 7 (2020-05-06 - Rating: 5)
The service Riley provided was outstanding. From my initial call to schedule an appointment right thru completion of the job every employee was polite, courteous and helpful. The technicians arrived on time and quickly assessed my needs and repairs were done thoroughly with every question answered. They cleaned up when done. Price was fair.Would highly recommend Riley Plumbing and heating.

Review 8 (2017-06-28 - Rating: 5)
Scott came to do our annual inspection and as we were discussing potential issues, we decided to go ahead and make the repairs now to avoid any future problems. George worked professionally to fix our plumbing problem. He explained everything thoroughly. The work area was left clean as well. We would not hesitate to recommend Riley Plumbing and Heating.

Review 9 (2016-10-07 - Rating: 5)
We have used Riley Plumbing for major work (changing all the water pipes in our home) to minor repairs (faucet replacement), They are always prompt and courteous and their work is excellent. They are also very responsive in an emergency situation. We have never had a problem with any work performed by them and would recommend them highly.

Review 10 (2020-07-24 - Rating: 5)
Needed a plumber for a look at a water stain that was growing larger each day. Was worried as it was approaching our cabinets. Called many plumbers but couldnt come out for a week. Called Riley and they came out the next day. Very clear in their description of the problem and even pointed out another issue that would have been a larger problem if we hadnt fixed it. Found the prices to be reasonable.With COVID being an issue, they were upfront that they would be wearing a mask and gloves and required that we wear a mask as well. We appreciated the concern shown. Would definitely recommend and use again!

Review 11 (2020-11-15 - Rating: 5)
An appt was made to have the water heater leak repaired, the owner arrived at our house on time, wearing a mask very courteous and professional. He was able to fix our leak in record time with a very affordable price. He gave us a full report and said to call him if there are any issues. We will use him in the future for any plumbing needs. 5 star review

Review 12 (2017-10-19 - Rating: 5)
Arrived on time, all work done completely within about 1.5hrs. Scott was very professional and explained everything he was doing. I thought the price was a little high, but I have not had any plumbing work done for quite some time. Would recommend to a friend.

Review 13 (2020-12-01 - Rating: 5)
Washing machine was discharging into my mothers basement from what appeared to be a loosened elbow joint. Called Riley around noon and they were at the house by 2:00. They quickly evaluated the situation and discovered that the elbow joint was connected to an abandoned pipe so all that needed to be done was cap the pipe. No more leaks! Excellent service. Highly recommend them!

Review 14 (2021-02-26 - Rating: 5)
Riley Plumbing is my first choice plumbing and heating service. I have used them for 20+ years and would not call anyone else.A family owned company that treats you with professional assistance, at competitive prices and timely service should be your first call also.

Review 15 (2023-02-07 - Rating: 5)
This is the second time I have used rileys plumbing and both times they were quick and very professional. The service was straight to the point and at a good price at that. Definitely will be calling again if something else comes up.. highly recommend

Review 16 (2017-10-04 - Rating: 5)
The folks at Riley are knowledgeable and very responsive. The conversion project they completed for me was very smooth, with Riley really taking care of everything that needed to be done. Jason was the best, making sure he kept me up to date on everything that needed to be done, and also recommending things along the way that showed he was sincerely interested not just with the current job but also the longer term satisfaction of his customer. If you are interested in a company that will partner with you on a project and not just get the job done, these folks are exactly what you should be looking for. They have become my go to company for heating and water service!

Review 17 (2020-05-24 - Rating: 5)
After our heat went out (boiler) on a cold night, I called all the emergency plumbing places to try to have someone come out on short notice. Rileys was legitimately the 8th place I called (I just checked my phone records to make sure). Other companies had left me on hold, my calls simply gone to voicemail, and told me that I would receive a call back in a few minutes (no call ever came). When I called Rileys a person picked up and asked me what was wrong. I explained the problem AND HE ACTUALLY UNDERSTOOD WHAT I WAS TALKING ABOUT. He had a plumber at my house within 4 hours (it was the next day by the time I called them). Our plumber, Will Riley, was excellent and charged a fair price for the repair.......as well as the repair of my attempted repair. Rileys will be my first call from now on.

Review 18 (2021-07-10 - Rating: 5)
Professional understanding caring about the quality of work. Speaking to Nancy about whatever problem we’re having on the house plumbing ,she understands and when she says she’s going to call back she does. Also the workers call before coming. They leave the area clean and tidy.I Would recommend this company to anyone including my family.

Review 19 (2018-02-18 - Rating: 5)
Scott and his team were top notch! They helped me with a potentially disastrous freeze in my parents unoccupied house. I was dealing with this from a distance and they kept me informed via phone call and text. The repairs look fantastic and they helped to minimize the damage by their recommendations. I cannot be more grateful and would recommend them to anyone!

Review 20 (2013-12-16 - Rating: 5)
The people at the office are great to talk to.Jay K. our plumber did an excellent job. He explained things in terms we could understand and let us make our decisions with no pressure. His work is excellent. Well definitely have him back the next time we need something done.

Review 21 (2017-04-13 - Rating: 4)
The service I received was very good. A new faucet was installed. Job was done in a timely fashion. The one thing I was not pleased with was the price. The replacement cost for the bathroom faucet was $826 dollars. This, in my opinion, was way too high. Will probably think twice when and if I need plumbing services. I know I should have got some bids, and that was my fault.

Review 22 (2014-06-24 - Rating: 5)
Julian was professional helpful and polite. He worked efficiently and answered all my questions thoroughly. I would not hesitate to recommend the company or Julian. I am pleased with the platinum membership and will be glad to have the plumbing and heating survey of our home done.

Review 23 (2014-07-14 - Rating: 5)
Carmella was very professional and kind while taking my call and information; she was very helpful and a pleasure to work with. I was honored to have Scott in my home to today. He clean, knowledgeable, and very professional. There was a tiny yet destructive pinhole leak in the ice maker line that would have been impossible to find without his help. I was very pleased with how informed he was and willing to explain everything to me. I have not yet moved forward with the work but am confident he will do a great job!

Review 24 (2020-02-06 - Rating: 5)
They were great! They came within 24 hours (what I had wasn’t an emergency), gave me advice, a solid quote (which ended up being less), did the job quickly, cleanly all while my dog was barking in his crate which for sure was a distraction and a half. I wouldHighly recommend them And I look forward to doing business with them again in the future. THANK YOU!!!

Review 25 (2021-09-16 - Rating: 5)
I called Riley Plumbing & Heating at 7:25 in the morning and described my problem to Carmella E. and she scheduled me for a 2-hour window around midday which was fine. A short while later Carmella called back to ask if an earlier appointment would be OK! That was terrific because a couple of sinks in this old house finally had enough and would not drain water. Jason S. arrived and quickly diagnosed the problems, which I could not have handled myself no matter what. In about 90 minutes Jason had both sinks draining like new -- better than ever since we moved in 16 years ago. Plus he instructed me with some tips on how to keep the drains clear WITHOUT CHEMICALS! 5 Stars for Riley P&H!

Review 26 (2019-02-08 - Rating: 5)
Riley plumbing did a good job fixing my commercial plumbing problem. Scott made sure everything was done correctly, and got the job done super quick. He also did good with the price. I will use Riley again in the future.

Review 27 (2016-02-14 - Rating: 5)
This company was a pleasure to deal with. From their prompt response to our call on a Sunday morning and inquiry into our problem to the professionalism of their technician, Jay.His calming tone helped to de-stress us and his honesty were refreshing.We will definitely use Riley Plumbing again.

Review 28 (2018-02-22 - Rating: 5)
Scott, the owner came out to diagnose and sat with me to tell me in great detail the repair needed and why. He ordered parts and technicians came out a spent allot of time to ensure everything was installed correctly. All perfect now....finally a really hot shower! Thank you Scott!!!! Highly recommend

Review 29 (2019-11-01 - Rating: 5)
We have been using Riley for over 5 years now and the service has always been great. The technicians are friendly and knowledgeable and the prices are fair. They always show up on time. Highly recommend.

Review 30 (2019-08-20 - Rating: 5)
I had a problem with a leak under my sink. Scott and Steve were able to fix the problem and replaced the pipes with better ones. Their service is top notch and treated me with the upmost respect. I will be calling them with any problems in the future!!

Review 31 (2017-08-08 - Rating: 5)
Called the office before 8 am about a clogged main waste pipe in our basement. Two service people were at our house by 9 am and finished the job by 10:45. Both were professional, courteous and knowledgable. Really appreciate the fast service and quality results. Cost to complete the work was also readonable.

Review 32 (2014-01-20 - Rating: 4)
I called Riley Plumbing as soon as they opened...I spoke with Scott and told him that my heat was not working. He was at my place within an hour. He was able to diagnose and explain the problem to me quickly.

Review 33 (2017-04-24 - Rating: 5)
Technicians did a good job. Fixed the issue, were courteous and professional and cleaned up after themselves! Definitely recommend Riley Plumbing and Heating

Review 34 (2020-12-18 - Rating: 5)
They were rite there both times for my Boiler. Price very reasonable. And Mary is so kind and professional.

Review 35 (2016-01-08 - Rating: 5)
Julian was a great tech. The service and communication from Riley Plumbing was outstanding.

Review 36 (2017-09-08 - Rating: 5)
I called for a tankless hot water heater quote and they were prompt, professional and friendly. I highly recommend their business for your plumbing needs!

Review 37 (2017-11-20 - Rating: 5)
Arrived when promised and all work completed to exact pricing outlined in preliminary estimate. True pros - no games, no surprises.

Review 38 (2019-08-09 - Rating: 5)
Great explanation of repair in advance and proactive identification of other issues that werent on my radar...all addressed with professionalism and courtesy.

Review 39 (2023-06-26 - Rating: 5)
We’ve been with Riley’s for years! Consistently great service and work!

Review 40 (2021-09-18 - Rating: 5)
I had Riley Plumbing replace and enhance the sump pump and sump area in my basement. Scott and Steven were efficient, clean, friendly and professional. I would recommend their service to family and friends.

Review 41 (2021-05-14 - Rating: 5)
Prompt, efficient service. Quality of installation appears to be excellent.

Review 42 (2017-08-04 - Rating: 5)
Great to deal with, no up-sell, just what you need! Friendly and personable. The work exceeded my expectations.

Review 43 (2017-10-26 - Rating: 5)
We have had very positive experiences with Riley Plumbing and Heating. They are very professional, capable, responsive and provide quality workmanship. We have recommended them to friends who echo our sentiments.

Review 44 (2016-01-14 - Rating: 5)
Appointment went smoothly. Good explanations. Easy to work with.

Review 45 (2017-11-29 - Rating: 5)
Once again they came to the rescue today. Fast, courteous, and efficient.

Review 46 (2014-01-28 - Rating: 5)
We recently used Riley Plumbing & Heating to replace a faulty hot water heater and all I can say is WOW. The level of professionalism from Nancy who we originally spoke with to Scott who eventually came out to the house (twice) for the final install. The service Riley Plumbing & Heating provide is amazing. They were open on a Sunday and were willing to come out the same day to replace the tank. Turned out we didnt quite know what we needed. Scott, the owner, came to our house Sunday evening and walked us through the options available to us and actually reccomended we wait until the following day for a different model that would suit our familys needs better. No high pressure sales at all. Highly reccomended. Thanks Scott, Nancy and the entire team. We wont hesitate to call with our next project....or issue.