Benjamin Franklin Plumbing of Delmarva

Photo of Benjamin Franklin Plumbing of Delmarva

Located in Berlin, Maryland

Address: 9928 Old Ocean City Blvd STE 9, Berlin, MD 21811, United States

Phone: +1 410-709-7386

Rating: 4.9

Services

  • On-site services
  • Repair services
  • Credit cards

Categories

  • Plumber
  • Drainage service

Photos

Latest Fire Recovery & Restoration Services

Comments

  • Review 1 (2024-11-21 - Rating: 5)

    Tyler arrived on time to do maintenance inspection. He asked if I had any concerns, which he was able to address and tell me how to correct aerators on 2 faucets. I was also having a problem with my shower connector not being able to rotate from cold to hot. After completing the inspection, he was able to fix the shower. I am very pleased with his professionalism and ability to explain.

  • Review 2 (2024-12-19 - Rating: 5)

    A very capable and pleasant young gentleman, Will Miller, came to fix my plumbing problem. He was very kind and professional. He thoroughly examined and explained the issues with my water pipes. I have been very pleased with the expertise of the technicians that work for this company. I highly recommend Benjamin Franklin for anyone experiencing plumbing issues.

  • Review 3 (2024-11-08 - Rating: 5)

    Originally made an appointment to have one toilet fixed. Tyler showed up and was very professional and knowledgeable, so we ended up getting three toilets replaced and a kitchen sink fixture replaced. Tyler used quality replacements for everything and finished the work in a timely manner. Awesome job!

  • Review 4 (2024-12-04 - Rating: 5)

    Cant give enough stars for the installation of a whole house water system from the first meeting with Jeff Catalini to the finish. Recommended system for my water n completely explained how it works to a female. His communication was top notch as well as his work. From start to finish one week. Have already recommended to friends.Pictures of before n after.

  • Review 5 (2024-11-15 - Rating: 4)

    Overall, I am extremely pleased with BF service. They confirmed via text message numerous times, called when on the way and were extremely courteous. Tyler was great. He showed up on time, cleaned up all areas that he worked in, and I was quite happy with his work. The only issue I had was the price. Yes, plumbing services are expensive, I am well aware. However, for what I had done, cartridges replace in two sink faucet handles, cartridge replaced in shower faucet handle, a new neck pipe for the shower head, and a new shower head (that I provided) installed cost me $850.00. This was not an emergency job. I set up an appt in advance. I may think twice before calling them back to do any further work.

  • Review 6 (2025-01-07 - Rating: 5)

    Mr Miller was exceptional. Very polite and thorough. If I need any more work done in the future I will certainly request him.

  • Review 7 (2024-10-10 - Rating: 5)

    Tracey in the office, went above and beyond to get a technician out the same day, and she was very friendly and professional. Tyler came to assess our toilet issue. He showed me and explained everything to me so that I could understand. Tyler was very professional and knowledgeable and well-mannered. We are new with Benjamin Franklin Plumbing and we are very happy!

  • Review 8 (2024-10-14 - Rating: 5)

    Great job, Will Miller. They beat the price of the other plumber we had come out. This guy was descriptive and not pushy. He did his work quickly and kept my house clean! I will use these guys from now on.

  • Review 9 (2024-07-29 - Rating: 5)

    My wife and I came home from a brief vacation to find a water pipe had burst in our crawlspace while we were away and badly needed repairs. Will came over earlier than the originally scheduled time slot and took care of everything fairly quickly and the price was reasonable. We’re very grateful for him and the quality work and customer service he provided!

  • Review 10 (2024-08-27 - Rating: 5)

    Jeff was very knowledgeable about his field. He was very professional and checked every aspect of my water quality and plumbing throughout the house. He advised us of a couple issues that could have become major issues if not addressed now.Great job Jeff.

  • Review 11 (2024-09-30 - Rating: 5)

    Austin was very professional, explained all findings and concerns in detail. Tyler was also here today for a plumbing checkup. Tyler’s customer service was excellent. He explained results and a problem which he was able to correct. I was very pleased with both technicians.

  • Review 12 (2024-12-30 - Rating: 5)

    Very professional and provided excellent customer service. Explained issues in detail. Will definitely return for any future needs!

  • Review 13 (2024-11-16 - Rating: 5)

    My husband and I were very impressed with Jeff Catalini. He was very knowledgeable, helpful, friendly, and did an amazing job on all of our plumbing issues. He is the best!!!

  • Review 14 (2024-10-28 - Rating: 5)

    My water heater broke late on a Saturday night but I was actually able to reach a live person when I called this place! They sent Jeff Catalini out on the following Monday and he got me all fixed up and ready to start my laundry (from all the wet towels used to clean up my water fiasco). Had to replace the water heater but he got that all done in an afternoon.

  • Review 15 (2024-10-11 - Rating: 5)

    Mike was very friendly and did a very thorough inspection. He explained in detail what the issues were and what he would recommend going. He did not use any pressure on me to make a choice on what improvements to make.

  • Review 16 (2024-06-02 - Rating: 5)

    Tyler came to check out the hose bibs and discuss location of cut off valves. Kyle helped us decide how to handle the shut off valves located in a hard to access area.He sent a text before his arrival. Arrived in the appointment time frame, and gave us a quote for several options relocating the shut off switch.He was able to schedule the service the following day. Kyle was professional and extremely knowledgeable. We enjoyed working with him.The following day, another Tyler came to do the work. Tyler did an amazing job. He had to spend lots of time in our tiny crawl space and never indicated it was a struggle. He let us know what he was doing during the entire job. We are so happy with the new location. Everything was left tidy and the new location is perfect.

  • Review 17 (2024-11-25 - Rating: 5)

    Jeff is the absolute best! Transparent, no hidden fees, straightforward pricing. Timely service. Trustworthy company.

  • Review 18 (2024-08-02 - Rating: 5)

    Highly recommend. Showed up immediately. Great workmanship and left the place immaculate. My 3rd time using their service. I will be a lifetime customer.

  • Review 19 (2024-12-12 - Rating: 5)

    Will was awesome! He was super thorough and professional. He really exceeded my expectations when he came out to replace my outdoor spigot and investigate my outdoor shower. I will definitely be using Benjamin Franklin for all of my plumbing work in the future.Update - 12/12/24:Holy smokes, I cannot begin to express how professional these guys are. The level of work they do is unparalleled. I signed up for the membership when I had them do some work this summer and I am so glad I did. I had them come over to do my annual hot water tank flushing but my plan also included a full plumbing inspection. With my first child on the way, I took all of their recommendations very seriously and I gave them the green light to bring my plumbing up to code. I was lucky to get Jeffrey with his lifetime of experience out here and he brought Jamie with him on the first day and Will helped out on the 2nd day. My membership has already paid for itself and then some. I feel confident in knowing that my plumbing is in proper order now. I feel comfortable knowing that my family is in good hands with everyone at Benjamin Franklin.

  • Review 20 (2024-11-30 - Rating: 5)

    Great service. Jeff arrived om time, did a thorough cleaning of the drains, and made sure everything was working properly.

  • Review 21 (2024-06-24 - Rating: 5)

    I highly recommend Ben Franklin Plumbing. Will and Mike were professional, knowledgeable and arrived in a timely manner. They inspected everything and I got a reasonable price. Im on a fixed income and that means alot. Thank You for everything

  • Review 22 (2024-08-23 - Rating: 5)

    Will did a fabulous job reassuring my elderly mom. Patiently explained what was needed and how the job would be done. Would highly recommend in the future.

  • Review 23 (2024-01-11 - Rating: 5)

    Mr. Jeff Catalini is awesome! He explained all procedures and repairs to make the project work! I appreciate his honesty and integrity in this type of work! His apprentice Trey did a great job on the kitchen faucet!!

  • Review 24 (2024-12-18 - Rating: 5)

    Tyler came out and Diagnosed the problem. He was friendly and very well presented. Thank you Benjamin Franklin Plumbing.

  • Review 25 (2024-11-04 - Rating: 5)

    Jeff was excellent. He diagnosed the problem, explained what he had found and described what he recommended that we do to fix things. Very personable.

  • Review 26 (2024-10-26 - Rating: 5)

    Tyler C was professional, courteous,and prompt. He eagerly explained the job and what he was doing, answering all of our questions. He worked hard, even having to make a return trip to the shop for a part. We would welcome him on another job.

  • Review 27 (2024-12-19 - Rating: 5)

    Will Miller is a very respectful and knowledgeable technician. He is very pleasant and he knows his job. I was very impressed with him and would recommend him anytime. 😊 Thanks Will

  • Review 28 (2024-09-08 - Rating: 5)

    Will did a great job! He was very professional and competent and went above and beyond to get our water back on

  • Review 29 (2024-07-13 - Rating: 5)

    Recently had the pleasure of working with Benjamin Franklin Heating and Air for both HVAC and plumbing services, and I couldnt be more satisfied with the experience. From the moment I contacted them, their professionalism and commitment to customer service were evident.For HVAC, they performed a thorough inspection and maintenance of my cooling systems. The technician was knowledgeable, efficient, and took the time to explain everything in detail. My HVAC system has never run more smoothly, and I appreciate the peace of mind knowing its in top shape.On the plumbing side, they addressed several issues in my home. Their plumber was punctual, friendly, and highly skilled. They drained the hot water heater and it is working magnificently. Its clear they take pride in their work and strive for excellence in every job.Overall, Benjamin Franklin Heating and Air provides exceptional service for both HVAC and plumbing needs. Their team is reliable, professional, and truly cares about their customers. I highly recommend them for anyone in need of quality home services.

  • Review 30 (2024-09-30 - Rating: 5)

    Professional was very kind, knowledgeable. Explained everything. He is extremely nice and would recommend him to anyone.

  • Review 31 (2024-04-12 - Rating: 5)

    I’m so thankful to Will. Woke up this morning with kitchen floor filled with water. Called Ben Franklin Plumbing and they sent Will right away. He came and was very polite and courteous. He was able to diagnose the problem w/in 15 minutes and proceeded to fix it for me. I also became plan holder again. Extremely happy and satisfied!

  • Review 32 (2024-10-08 - Rating: 5)

    Excellent customer service from Will. We will definitely use again. We love Will, he is such a nice young man!

  • Review 33 (2024-08-02 - Rating: 5)

    Will replaced our well pump. He was very thorough and very careful with every step of the process. He completed the job on time and everything is working great!

  • Review 34 (2024-09-26 - Rating: 5)

    Outstanding attention to detail by Mike! Found issues i never knew existed. Thank you for the great service!

  • Review 35 (2024-08-19 - Rating: 5)

    Friendly, professional service. Mike was a great technician. He performed the work needed quickly and explained it well. Highly recommended.

  • Review 36 (2024-05-08 - Rating: 5)

    Tyler C was amazing! He came out to check out our system and immediately diagnosed the problem. He was able to come back the very next day fix the problem with ease. He definitely went above and beyond!

  • Review 37 (2024-07-15 - Rating: 5)

    These guys came to the rescue and could not be more happy and thankful for Kyle, Jeff, and their team! Thank you for saving us in a crunch and you guys did great work!

  • Review 38 (2024-07-15 - Rating: 5)

    Tyler from Benjamin plumbing was the ultimate professional. He was honest and hardworking and able fix our issue with the plumbing related to our garbage disposal

  • Review 39 (2023-10-21 - Rating: 5)

    They sent a polite and knowledgeable young man to help me out with well and water pressure issues. He took his time and thoroughly analyzed the problems before beginning. He explained each step and my options, ensuring I understood and agreed before he began the work. He verified his approach on some of the more complex problems I had with senior colleagues. And he worked at putting longer lasting solutions in place versus other plumbers I have tried who just treated the symptoms. He made sure I was satisfied before he left and everything was working properly. The cost was reasonable. I will definitely be calling Benjamin Franklin Plumbing for any future well and plumbing needs.

  • Review 40 (2024-05-24 - Rating: 5)

    I’m glad I have chosen Benjamin Franklin to take care of my gas water heater. I contacted them late evening on Thursday, and Friday morning the technician was already at our house. He was very professional, took care of the problem for us and recommended the good solution.

  • Review 41 (2024-02-27 - Rating: 5)

    Will and Trent were exceptionally professional, polite and very knowledgeable. They did an amazing job with three separate tasks, completing them in very reasonable timeframes. We are very pleased.

  • Review 42 (2024-11-13 - Rating: 5)

    Mike was a joy to interact with and a real pro. He. found the problem quickly and fixed everything to my satisfaction.

  • Review 43 (2023-10-24 - Rating: 5)

    We were so pleased with the work Jeff & Gabe did for us! They showed up on time, were professional and courteous, and took extra measures to make sure they did not make a mess in our house. During his initial visit, Jeff took the time to explain what needed to be done and how they would perform the job so we knew exactly what to expect! Would definitely use Benjamin Franklin plumbing again!

  • Review 44 (2023-12-30 - Rating: 5)

    Tyler did a thorough job of checking the pipes in our home, including the crawl space where he found a small leak. He in no way pressured me to do anything but showed me a picture and gave advice as to how to move forward. I know I will use them again so I got the annual membership that includes so many perks. I would highly recommend.

  • Review 45 (2023-07-29 - Rating: 5)

    We had several plumbing projects to be completed. Sean, Tyler and William showed up on time, they were all very respectful and worked hard all day completing the jobs we needed done. (New hot water heater, tub leak, new toilet, new spigots inside & out, and they put in several access panels). When the job was completed, they cleaned up all the work areas. A few days later we found another leak in our tub. I spoke to Jennifer at the company about the issue and the company couldn’t have handled it better! They sent Tyler back to fix the issue. He is truly a great guy! Tyler called to let me know he was coming. He showed up on time. He was very respectful and professional. He looked into the issue with the new leak in the tub and was able to fix it to our complete satisfaction. I will absolutely use this company again. I highly recommend this company!

  • Review 46 (2024-12-10 - Rating: 5)

    Jeff has saved us more than once- very thankful!!

  • Review 47 (2024-11-12 - Rating: 5)

    Mike came out today for maintenance and did an amazingly fantastic job. I truly thank and appreciate you Mike!

  • Review 48 (2024-04-15 - Rating: 5)

    Excellent customer service! Jeff is very professional and has your best interests in mind! I’m extremely happy that I found him! I highly recommend Jeff and his company!

  • Review 49 (2024-11-13 - Rating: 5)

    Excellent service as always! Jeff and Will are first class.

  • Review 50 (2024-06-06 - Rating: 5)

    Will is a very personal able young man and very knowledgeable about his work. I would highly recommend asking for him to do your job. Great working with this co.

  • Review 51 (2024-02-09 - Rating: 5)

    It’s rare to see someone these days that’s a professional and conduct themselves with confidence and competence. Tyler is a true professional and very knowledgeable of his profession. . It was a pleasure to have him service my home.

  • Review 52 (2024-03-06 - Rating: 5)

    Tyler did a great job of diagnosing problems that needed attention and suggesting remedies. He spent considerable time on my house and was considerate and patient, answering all my questions carefully!

  • Review 53 (2024-07-12 - Rating: 5)

    Excellent work at a reasonable cost. Would use again. Wil was very friendly and knowledgeabl.

  • Review 54 (2024-01-16 - Rating: 5)

    Jeff is dedicated to his craft and very helpful answering any questions you may have. Outdoor shower looks great and a sink behind my bar. Highly recommend!

  • Review 55 (2023-12-07 - Rating: 5)

    Did awesome work the whole crew that was here thank u so much

  • Review 56 (2023-06-09 - Rating: 5)

    Jeff did an outstanding job. He was very professional and never left the job until it was completedHe was not afraid of getting dirty. I never met a technician like Jeff beforeHe was so dedicated that he never stopped for lunchThe project was intense but he knew what he was doingHe put everything back to normal.Thank

  • Review 57 (2024-08-21 - Rating: 5)

    Top notch job by Will Miller of Ben Franklin Plumbing. Personable, professional and knowledgeable.

  • Review 58 (2023-07-19 - Rating: 5)

    Sean came out, right on time and explained everything. Had issues with my water softener. He came out and was very knowledgeable and informative about my system. He took care of the issue and went above and beyond to make sure everything was okay before he left. 10 out of 10. Excellent :)

  • Review 59 (2024-05-24 - Rating: 5)

    Will is a refreshing breath of fresh air in the service industry. Takes the time to explain the problem and related options. He was great.

  • Review 60 (2023-08-18 - Rating: 5)

    I could not be more satisfied with the excellent service that I had recently with B. F. ---Robert S. was so knowledgeable about the whole process of fixing my problem and explained everything. Experience counts and I thank you all for the prompt service. I would recommend B. F. to my neighbors and friends.

  • Review 61 (2023-10-18 - Rating: 5)

    Excellent customer service. The technician was able to diagnose the problem within minutes. He outlined the problem and solution skillfully. Definitely will use this company for all of our plumbing needs. This is the second time we have had Tyler and he is amazing. Very skilled and knowledgeable. 5 star service.

  • Review 62 (2024-07-30 - Rating: 4)

    You dont appreciate toilets that flush, or water on demand from the tap, until you dont have it!! 18 long hours - seemed like an eternity. Thanks to Ben Franklin Plumbing of Ocean City, specifically Kyle, for making the necessary repairs. I highly recommend. 👏 👏 💧 🚰 🚿 👏 👏

  • Review 63 (2024-05-08 - Rating: 5)

    Tyler was awesome. Fast same day response. Quick trip to get parts and done a few hours later!! Replaced waterpump.

  • Review 64 (2024-03-27 - Rating: 5)

    Robert: My favorite plumber! Knowledgeable, fast and great sense of humor.Will: professional and courteous! Fixed a problem we didnt even know about and gave good advice on renovations. Everyone from Ben Franklin Plumbing is amazing!

  • Review 65 (2023-08-08 - Rating: 5)

    Jeff did a very professional inspection and reviewed his findings with me. After considering his recommendations and the reasonableness of the cost, a decision was made to schedule future work. I recommend Jeff to other homeowners.

  • Review 66 (2023-04-04 - Rating: 5)

    Jeff and Will showed up, identified themselves and asked what was the reason I called. They came in and found the problem immediately and corrected it. Jeff also answered several questions I had about a water system in my kitchen. He gave me all the information I needed, and I was very comfortable deciding to have that system put in. This is my second experience with this company and a cannot say enough nice things about the professionalism of the service men, the care they take not to soil my carpeting when they came in and how patient they were explaining things to me. Nice job guys. Thanks!

  • Review 67 (2024-06-13 - Rating: 5)

    Will was very professional and knowledgeable. Very positive experience over all. I will definitely use Benjamin Franklin in the future

  • Review 68 (2024-10-03 - Rating: 5)

    Mike Dinapoli is GREAT! Hes very personable and does an excellent job of educating the customer. Great Job and person overall!

  • Review 69 (2024-03-08 - Rating: 5)

    Jeff was very informative he did a great job of investigating and looking into my water system and plumbing I would recommend if you looking for someone to treat your home like theres he is your Guy thanks Benjamin Franklin Plumbing and your great employees for the help.

  • Review 70 (2023-04-08 - Rating: 5)

    I have called Ben Franklin & One Hour for every issue/problem I have had in the past 12 years for my houses. Every time they have been professional, knowledgeable and friendly. Thats why I have and in the future will continue to call them.... theyre the Best.

  • Review 71 (2023-05-31 - Rating: 5)

    I had a complete overhaul of plumbing issues… septic, water purifiers, etc. they did a FABULOUS JOB! I have many houses around the country and these guys, without a doubt, we’re the most thorough, the best quality and the least expensive than anything I’ve ever done (and I’ve completely redone entire plumbing systems in houses I’ve bought). They were fast, on time, as scheduled, and cleaned up EVERYTHING! Amazing! I HIGHLY recommend them! You will not be disappointed!!

  • Review 72 (2024-04-17 - Rating: 5)

    Delivered on a holiday weekend, thank you! Work completed as promised and left my home neat & clean. Greatly appreciate the prompt response & excellent workmanship.

  • Review 73 (2023-07-20 - Rating: 5)

    Ive had Benjamin Franklin as my plumber for years. Theyve helped me many times. Today Jeff came out, professional from the moment he arrived. He let me know step by step,what he was doing. At the end I was very satisfied and left knowing my problems in the house are fixed. Big Thx to Ben Franklin

  • Review 74 (2023-01-11 - Rating: 5)

    Jeff came out to check on a slow kitchen drain and was very thorough. He explained everything he did and gave me options going forward. He was very professional, knowledgeable and friendly. I would highly recommend Jeff and Ben Franklin Plumbing.

  • Review 75 (2024-07-16 - Rating: 5)

    Benj. Franklin Plumbing fixed a couple of problems today. Tyler was friendly, provided lots of advice, and, as usual, was very professional. I will use them again.

  • Review 76 (2023-01-21 - Rating: 5)

    Kyle showed up before he was scheduled to and he and his team worked their tails off to get my pipe replaced and get my water back on by the weekend. The team was awesome under tough circumstances.Jeff was great at inspecting plumbing throughout the house, identifying and explaining problems and prioritizing correction of problems. Today he and his team (Aiden, Scott and others) did a phenomenal job of replacing shower fixtures, moving and installing new water heater and installing a new HVAC. They showed up early, worked nonstop and finished all work and clean up by 5. I cannot not say enough about how responsive and professional this team is! Customer service which is far batons any services I’ve had in this area!!

  • Review 77 (2023-12-14 - Rating: 5)

    One his last visit, Jeff hunted down a difficult to find leak, corrected the leak and at the same time made reaching shut off valves easier. Im a regular customer and always request Jeff. He checks all of boxes of a skilled, professional craftsman and explains what he is doing, how and why.

  • Review 78 (2023-07-05 - Rating: 5)

    Jeff, Sean and Rob replaced our condo’s hot water today. They were prompt, courteous and very knowledgeable. I would highly recommend using Ben Franklin. We first called July 3rd prior to the holiday & they came out within 2 hours.

  • Review 79 (2023-01-03 - Rating: 5)

    Amazing experience. The team did a full review of our initial toilet leak issue and a full house review for other preventative work. Very helpful as a new homeowner who isnt full time (vacation home).

  • Review 80 (2024-09-05 - Rating: 5)

    We had Will here at our home yesterday He is a solid professional with high work ethic. He knows his trade well and was great help to us. Hopefully Benjamin Plumbing realizes they have a top professional to represent them . Will is educated gentlemanThank you , Ed

  • Review 81 (2023-03-02 - Rating: 5)

    Thought we needed service for a tankless water heater. It resulted that a pipe in the shower had a large calcium buildup that was causing the water to regulate hot and cold sporadic. Got the parts and completed job in a very timely manner. Service techs were polite and friendly the entire time

  • Review 82 (2023-11-02 - Rating: 5)

    The two gentlemen that arrived from Benjamin Franklin Pluming were realy very curtious and very informative. Explaining everything in detail. So nice to see and so rare these days. I will call upon them next time ;)

  • Review 83 (2021-03-16 - Rating: 5)

    LIAM was very nice, down to earth, and easy to talk with. He called a half hour before arrival and was right on time. He did everything in his power to accommodate my issues with my pipe. I would definitely recommend this company to everyone. This is what Good Customer Service Looks Like!

  • Review 84 (2023-03-20 - Rating: 5)

    The plumber was very competent, skilled and pleasant, nice guy that did his job and, to me more importantly, he cleaned up after he was finished, I mean would make my wife happy clean up I would recommend these folks 100%. Jeff also has a good sense of humor, I told him if he goes to a job where there are little kids he should wear a hat, his Yul Brenner look might scare the bejesus out of them! Both of the plumbers that were at my house Friday and Saturday are great guys!

  • Review 85 (2024-05-21 - Rating: 5)

    Jeff Catalini always went beyond my expectation in answering my questions thoroughly and helpful with any minor issues with the plumbing problems I had. Thank you for being the best of the best.

  • Review 86 (2022-02-21 - Rating: 5)

    Jeffery was extremely knowledgeable and educated me on all the lines, he cleaned out the tankless water heater, performed a full inspection, and made excellent recommendations for preventative maintenance. He even fixed my broken window! I would recommend Jeffrey for any service, he was extremely professional, very nice, and I will definitely go by his suggestions.

  • Review 87 (2023-07-07 - Rating: 5)

    Water service replaced: Meter pit relocated and continued through line connection inside my home including new homeowner curb-stop.Communication was perfect with me and town water authority, scheduling a breeze, worksite left in very good condition after trenching.All told, the project was first-rate. Jeff, Sean and Ron have definitely done this before.

  • Review 88 (2023-02-03 - Rating: 5)

    Donald, the technician, gave us an estimate on a replacement water heater. He took the time to explain a couple options that we were offered. After agreeing to the price I told him that we had a limited number of days available for the installation. He said he could start in an hour and complete the job that day.After making a run to the shop for parts, Donald then started the process of replacing our water heater, and stayed until 7PM to complete the job. I appreciated his willingness to work late until our job could be completed. Don left the work area spotless. Don has a very pleasant demeanor and seems to embrace the adage customer first! We will nothesitate to use Ben Franklin in the future for our home maintenance needs.

  • Review 89 (2023-10-21 - Rating: 5)

    Jeff arrived AHEAD of schedule, had EVERYTHING he needed on the truck to complete the job, and was PROFESSIONAL throughout his time here. I will be using them in the future for everything I need plumbing wise and telling everybody to use Ben Franklin Plumbing!! I am glad I called them first!!

  • Review 90 (2020-09-01 - Rating: 5)

    Zach was friendly and knowledgeable. He explained what the problem was and how to prevent and troubleshoot it if it were to happen again. Zach also took the time to share quotes and information about a new toilet installation project I am going to do. His professionalism and customer service is great!

  • Review 91 (2020-06-10 - Rating: 5)

    Called on Thursday and they came out Friday morning. Zach was very helpful and upfront with all estimates before doing work. We will definitely use Ben Franklin again and already have an appointment to discuss a water filter system. Very reasonable and professional. This time Kyle came out to give us an estimate on a water filter system for our house and he answered all our questions, we are also thinking of having them hook up water to our freezer in the garage so we can have extra ice. We are very pleased with everything they have done for us. Highly Recommend them.

  • Review 92 (2023-07-18 - Rating: 5)

    Sean assess our problem and told us what needed to be done. We agreed and he finished the job. Very please with his work.

  • Review 93 (2024-08-17 - Rating: 5)

    A fantastic employee very knowledgeable get service will use them again

  • Review 94 (2024-04-18 - Rating: 5)

    Will was great. Was able to do the water heater replacement the same day. Thanks so much.

  • Review 95 (2022-02-18 - Rating: 5)

    Jeff from Ben Franklin came out exactly when he said he would and was prompt, professional, and went over everything he did in a clear, concise manner. He also gave my general pipes a quick inspection and gave me recommendations for regular maintenance. Id absolutely recommend Ben Franklin. I have nothing but positive things to say about this company from top to bottom on every level.

  • Review 96 (2024-06-03 - Rating: 5)

    Will was polite and professional. I had great service and a fast response. I highly recommend them!

  • Review 97 (2022-12-09 - Rating: 5)

    They came first thing in the morning and they were friendly, honest and got right to work. They were friendly, pleasant and the best service team I’ve ever experienced! I definitely would have them in my home again.

  • Review 98 (2023-06-30 - Rating: 5)

    Excellent service and fast response!! Would definitely recommend!! Robert and Kyle went above and beyond not only to get the job done but to get it done right. Thanks again guys!!

  • Review 99 (2023-02-20 - Rating: 5)

    We have used Benjamin Franklin services many times and they really are the best! This last time (today) Liam, who was very professional and knowledgeable, was spot on with his diagnosis of the problem and with fixing it. I am 3 hours away from my condo, but I am very comfortable knowing the job was done well and the problem was solved. We love Benjamin Franklin and will continue to call them when we have an issue.

  • Review 100 (2021-10-23 - Rating: 5)

    DuWayne was very professional. He quickly determined the source of the water leaks in our crawl space, corrected them and vacuumed up the water that had accumulated. He was very cordial and kept us informed as to the progress of the repair work. We were very satisfied.

  • Review 101 (2024-08-31 - Rating: 5)

    The timeliness of the response was incredible. Tyler was professional and honest. Don’t see much of this anymore. Most companies are more concerned with getting as much money as possible from the customer rather than fixing the problem.

  • Review 102 (2022-03-29 - Rating: 5)

    Jeff Catalini is an excellent plumber.My husband and I trusted Jeff to perform many repairs.inside and outside of our home. Jeff and his apprentice Donny were mannerly, clean, respectful, professional, skillful, and knowledgeable. Jeff took time to assess and define our plumbing problems and explain his plan of action.He was open to patiently answer our questions and even used an iPad camera to support his diagnosis. Jeff and Donny cleaned up after themselves and wore covers on their shoes.The gentlemen went right to work and never stopped until all of the tasks were completed. Jeff made sure to ask if we had any additional questions during the end of our service walk-through and review..I highly recommend Benjamin Franklin Plumbing. The company hires the “cream of the crop.” Jeff was a wonderful mentor for Donny.

  • Review 103 (2020-12-04 - Rating: 5)

    Kyle and Liam were amazing! They replaced my water heater and fixed a leaky pipe same day. Scheduling with this company was easy and they were very accommodating since I am listing my house within a week. I will 100% use Benjamin Franklin Plumbing any time I need work done.

  • Review 104 (2023-01-24 - Rating: 5)

    We were very pleased with the major plumbing project we had done by Benjamin Franklin Plumbing of OC. They were terrific from the initial estimate to the completion of our project. Great company

  • Review 105 (2022-11-30 - Rating: 5)

    I love this company. The retail people are always great, very knowledgeable and helpful. The repairman worked with us to get the toilet we wanted and knew how come the old pipe wasnt working. He could explain everything to me in a way I could understand.

  • Review 106 (2021-08-19 - Rating: 4)

    DJ was very knowledgeable, experienced, professional and early on the appointment time. He diagnosed the problem and made the repairs promptly and completed his work BEFORE the scheduled appointment time. I highly recommend both DJ and Ben Franklin Plumbing.

  • Review 107 (2020-07-29 - Rating: 5)

    Phenomenal service. I called on a Friday afternoon, and someone was able to come and assess, and quote the repair.I needed under house crawlspace pipes repaired and the work was done professionally, quickly, and I could not be happier with the result.I wouldnt hesitate to be a repeat customer.

  • Review 108 (2021-02-20 - Rating: 5)

    We used them for a consultation. Repair was to costly but Zach was very knowledgeable and honest. He gave me a great assessment so I knew exactly what I was dealing with. He was very nice. I would use them again just for this technician.

  • Review 109 (2022-10-11 - Rating: 5)

    Jeff was very pleasant and very thorough in his evaluation of my dishwasher issue. He gave me advice and quotes for several other plumbing issues I was experiencing. All was much appreciated.

  • Review 110 (2023-05-19 - Rating: 5)

    Had to replace a pressure tank. Very pleased with the service. They were prompt and Ronnie did a great job answering my questions and explaining everything.

  • Review 111 (2022-03-24 - Rating: 5)

    Jeffery took time to explain the job and how and when it could be completed in a courteous and professional manner. He provided an estimate of costs that remained true upon job completion. I am very satisfied with the process with Jeffery, and with Donnie o the install of the HWH

  • Review 112 (2021-03-01 - Rating: 5)

    After installation of our water softener system the technician noticed that the cover didnt fit properly. After several attempts to correct the issue they realized it was a factory defect. They contacted the manufacturer, got a new unit and quickly switched the units out. Very professional with great follow through.

  • Review 113 (2020-11-10 - Rating: 5)

    I was very happy first with how quickly I was contacted and then fit into the schedule. I was not able to be present during this however my mother and boyfriend were involved. I was very pleased they could all work together as a team to come up with the best option for me.

  • Review 114 (2020-08-12 - Rating: 5)

    I discovered a leak for a very old toilet that needed to be corrected. Kyle Wilson was the person that worked to resolve this issue and a very hard to operate shower control. He explained all options available, which made the final decision very easy. The work was very professionally performed and everything is once again perfect. When I need plumbing services again I will contact them without any hesitation.

  • Review 115 (2024-03-14 - Rating: 5)

    Will Miller was amazing, thorough, trustworthy and friendly! Highly recommend Benjamin Franklin plumbing, be sure to ask for Will!

  • Review 116 (2021-03-01 - Rating: 5)

    Kyle is amazing! He was on time and ready to handle anything i threw at him. the first thing he does when he shows up is take his shoes off i mean if thats not incredible service i dont know what is. He solved my issue and and was awesome about it! Thanks Kyle and BFP!!!

  • Review 117 (2023-05-22 - Rating: 5)

    Very professional and knowledgeable. Serviced my hot water heat pump and saved my Memorial Day weekend at my restaurant. So relieved. Great service man! Truly a gem.

  • Review 118 (2022-12-10 - Rating: 5)

    Our technician was great! Did a great job and told us everything we needed to know and answered all of our questions. Highly recommended!

  • Review 119 (2022-07-26 - Rating: 5)

    Jeffrey did a wonderful job. He kept me updated throughout the entire job. He was easy to work with. I highly recommend Jeffrey and Benjamin Franklin Plumbing.

  • Review 120 (2023-03-03 - Rating: 5)

    Jeff was extremely professional and explained the entire process along the way. All fees are discussed upfront so there are no surprise fees at the end of service.

  • Review 121 (2020-06-05 - Rating: 5)

    From my first call to Benjamin Franklin Plumbing requesting a “same day” visit, to our interaction with Kyle Wilson, our plumber, it was a smooth, efficient and professional experience.I can say unequivocally that Kyle was incredible. He quickly understood the issue and gave us two options for the solution. He clearly explained his thoughts and analysis. He completed the job in no time and communicated with us the entire time.I would give Kyle Wilson and Benjamin Franklin Plumbing 10 stars if that was an option.

  • Review 122 (2024-10-11 - Rating: 5)

    Great experience. Very helpful employees

  • Review 123 (2020-11-09 - Rating: 5)

    I was very impressed with technician Kyle Wilson, polite & very professional. Had concerns about our Sump Pump but after testing it, in my presence, he felt everthing was OK but told me what to look in the future if my concerns continued & what they might be able to do with a camera to check the pipe leading into the sump pump well.Joe McKenna

  • Review 124 (2022-12-31 - Rating: 5)

    Was very pleased with out repairman. He was super friendly and very knowledgeable. Would love to have him back if we need service in the future

  • Review 125 (2024-08-15 - Rating: 5)

    Tyler was great, arrived early, quickly diagnosed the problem and resolved the issue very quickly. He was in and out within 10 minutes. Thanks Tyler and Benjamin Franklin for a great job.

  • Review 126 (2024-04-08 - Rating: 5)

    Fantastic and professional work. Will did a great job fixing our plumbing issues.

  • Review 127 (2024-06-17 - Rating: 5)

    Tyler and Mike were prompt, professional, and courteous. Jon was completed to our satisfaction

  • Review 128 (2022-01-15 - Rating: 5)

    Henry was excellent. He assessed the problem and did all that needed to be done. He was very informative and courteous man. I would highly recommend this company and Henry for any of their services.

  • Review 129 (2024-07-06 - Rating: 5)

    Jeff was absolutely phenomenal. He surveyed the problem and came up with a game plan and stuck to it. He got the work done in a very timely manner and cleaned everything up better then he found it. Highly recommend Jeff and will definitely be asking for him specifically next time I need work done. Thanks Jeff job WELL DONE.

  • Review 130 (2023-03-01 - Rating: 5)

    Our Tech, Johnathan, was prompt, professional and pleasant. The outside shower on/off valves were repositioned indoors, under the kitchen sink cabinet. He did an excellent job! Thank you!

  • Review 131 (2020-02-17 - Rating: 5)

    Kyle Wilson, was professional, timely, extremely competent and did outstanding warranty work! Was a complete joy to work with. Quick to comprehend and diagnosed and track water leak to another BF commode! Extremely Talented!!!

  • Review 132 (2022-06-30 - Rating: 5)

    The services with this company were top notch from beginning to end. The dispatcher completing our intake and assigning the plumber was knowledgeable and courteous. The plumber was very respectful, open, and honest. He even entertained my son’s 500 questions about the repair of the leak and what it’s like to be a plumber :/ We were so pleased that we signed up for their deluxe yearly club membership where we can obtain 15% off further repairs or services, many other perks, and no service call fees. Totally worth it!

  • Review 133 (2022-11-13 - Rating: 5)

    Jeff replaced existing hot water heater and changed several cut-off valves within the condo. Along with Jose, the job was completed quickly, professionally, and very detailed to protect floors and leave the place spotless afterwards. Jeff explained things thoroughly. Would highly recommend, and passed his contact info to our building manager to put on the recommended plumbers list.

  • Review 134 (2022-10-06 - Rating: 5)

    Today, I had my whole-house inspected (including the outdoor crawlspace) for any possible plumbing issues.I must say it was another great experience with Benjamin Franklin and with a different Technician (Donald).He was very professional, well mannered and clearly explained the process before, during and afterwards. It was nice being able to receive a copy of the checklist/report card regarding how your homes plumbing is doing so any immediate or future concerns can be addressed.I also appreciate him answering my questions and taking the time to go over the paperwork. Great job Donald!

  • Review 135 (2022-09-22 - Rating: 5)

    The technician came out to replace water heater and let us check over everything once they were done and ask any questions if we had them. Very professional and knowledgeable about the equipment. Will definitely be using Benjamin Franklin plumbing in the future!

  • Review 136 (2024-06-28 - Rating: 5)

    Will did a great job and he is very polite and professional.

  • Review 137 (2020-09-16 - Rating: 5)

    Benjamin Franklin is a professional plumbing company that I used on our commercial building. I am 100% satisfied with their level of honesty, service, knowledge, and quality customer service. I highly recommend them!!Zev (Dovi) ErlangerAvenues Recovery of Chesapeake Bay, Cambridge MD

  • Review 138 (2019-12-20 - Rating: 4)

    We had Morgan come out to fix a leaking sink and snake a clogged sink. He was very respectful. He did a great job fixing both sinks. He knows his craft very well. He is also a great conversationalist.

  • Review 139 (2020-02-21 - Rating: 5)

    Kyle had gone to my mothers home in Seaford previously and he has always shown professionalism and knowledge of the job . He is a true representativeOf what you company stands for. You are fortunate to have an employee like him. A true team player and dedicated to his profession.Vanessa Conrad

  • Review 140 (2022-02-23 - Rating: 5)

    Dewayne Collins was our technician. He was very thorough when explaining the estimate making sure we understood what was needed , why and how much it would cost. He was very personable and professional.

  • Review 141 (2024-05-20 - Rating: 5)

    Will was professional, did the job perfectly and explained everything. He’s prompt as well

  • Review 142 (2024-09-27 - Rating: 5)

    Great customer service, excellent professionalism and knowledge

  • Review 143 (2021-01-06 - Rating: 5)

    Everything we wanted done was done efficiently and professionally. Kyle and Liam worked well together. Very personable and accommodating. Will use them again.

  • Review 144 (2024-07-31 - Rating: 5)

    Jeff was great! We hadn’t had hot water in four days due to errors made by a different company and he came and fixed the whole mess in a few hours staying well past dinner to get the job done. He even pointed out some areas of concern that we didn’t know about and will soon have fixed. Thank you Jeff!

  • Review 145 (2024-02-15 - Rating: 5)

    Tyler was great, as a newer homeowner it is awesome having the peace of mind knowing you have a great company with great technicians.

  • Review 146 (2023-10-02 - Rating: 5)

    Will was friendly, clean and knowledgeable. Great experience and company. Thank you! I will use your services again.

  • Review 147 (2020-01-02 - Rating: 5)

    I can’t say enough to convey how very satisfied I am with Benjamin Franklin. Kyle is an incredibly talented ambassador for the company. He is knowledgeable, professional and punctual. I will continue to use Benjamin Franklin and refer them to anyone with HVAC and/or plumbing issues.

  • Review 148 (2025-01-07 - Rating: 5)

    Will did an excellent job.

  • Review 149 (2022-12-01 - Rating: 5)

    Whenever we have an issue and call, we always get someone who is professional, caring and on time . I had Robert this time. Very kind and up front will recommend

  • Review 150 (2021-05-10 - Rating: 5)

    Liam was here twice now. He is very knowledgeable and explained everything he was going to do and i appreciate a service person that does that. I may be a woman but I still want to understand.He is neat and polite added bonus.

  • Review 151 (2022-07-21 - Rating: 5)

    DJ from Benjamin Franklin Plumbing fixed and replaced my shower head and faucet, as well as doing some excellent carpentry work on the outside of the shower wall. He also installed a new kitchen faucet. Very professional, personable, honest and communicative. He explained everything throughout the entire process. I will definitely use them again and very reasonably priced!

  • Review 152 (2022-11-21 - Rating: 5)

    They both were very friendly and explained the issue well. They got me into the schedule the day I called even though they didnt have to.

  • Review 153 (2024-09-23 - Rating: 5)

    Very professional and thorough…highly recommend

  • Review 154 (2021-01-30 - Rating: 5)

    We had no water coming into our unit. Zach was professional and went beyond what the problem was. He made sure everything was in working order not just in our unit but the other ones affected by the problem. Will use them again!

  • Review 155 (2023-10-17 - Rating: 5)

    Will ,Tyler,Jeff,Gabe did excellent work were on time answered all my questions. Definitely would recommend

  • Review 156 (2022-03-08 - Rating: 5)

    Jeffery performed quality professional service at Assateague Market in Berlin, MD. Benjamin Franklin Plumbing was able to work with us on our timeline and we couldnt be happier. We recommend them to anyone and will be using them in the future. Thank you!

  • Review 157 (2024-07-25 - Rating: 5)

    Responsible, methodical and professional. Great experience.

  • Review 158 (2021-08-13 - Rating: 5)

    DJ arrived at the beginning of the appointment window, and was very friendly and helpful. Ill definitely be a return customer to Benjamin Franklin Plumbers, and will be requesting him specifically.

  • Review 159 (2022-11-07 - Rating: 5)

    The technician, Robert, performed the routine service contract inspection on my condominium hot water heater and all of the plumbing connections dad well. Robert was professional, polite and very personable. He was also very respectful of my property and entered my condo wearing “booties” over his shoes as to not track anything inside. Robert made recommendations as to what services I should have done sooner vs later and which ones weren’t as urgent. He also gave me, when I asked, recommendations for cleaning services which were in no way part of inspection. I’m very satisfied with this company and will continue to use and recommend them.

  • Review 160 (2023-08-07 - Rating: 5)

    Jeff is truly a one in a million technician! Super knowledgeable and helpful. Thank you, we’re lifelong customers!

  • Review 161 (2022-03-03 - Rating: 5)

    I was very pleased with the service Jeff provided, he explained in full detail what needed to be done, and what he had done. I will gladly recommend him for service, and will return as a customer myself.

  • Review 162 (2022-10-24 - Rating: 5)

    Service was an estimate to run a gas line to my kitchen. Donald was very nice, personable and knowledgable. He epitomizes customer service.

  • Review 163 (2022-09-08 - Rating: 5)

    Very knowledgeable sales technician came to review my options for replacing my water heater. Courteous, patient and helpful in describing what I need.

  • Review 164 (2023-07-19 - Rating: 5)

    Tyler was thorough and explained a lot during the diagnostic and repair process!I will never use anybody other than this service !!

  • Review 165 (2020-10-22 - Rating: 5)

    Kyle is an asset to Benjamin Franklin Plumbing. He is polite and effective at his job. I am very pleased with the system that Kyle installed, along with his skill and professionalism. I highly recommend Benjamin Franklin, and the company’s rep, Kyle Wilson.

  • Review 166 (2022-12-21 - Rating: 5)

    Donald, the technician, explained everything every step of the way. He was friendly, polite and most of all, professional. The job was done very quickly. as well.

  • Review 167 (2024-06-08 - Rating: 5)

    Great service provided by Jeff who was friendly and professional. Holistic/integrated approach to plumbing that I appreciated. Join the comfort club and live a stress free life.

  • Review 168 (2021-02-03 - Rating: 5)

    Had an emergency sewer blockage problem and John S. came out within the hour and this was going on 6PM already! John was very knowledgeable and showed me what was going on. He took care of the problem in no time. Very satisfied

  • Review 169 (2021-06-10 - Rating: 5)

    Liam was wonderful! Came and fixed the problem. First, 5 days earlier I called sea side they came out and totally misdiagnosed the problem. When I call seaside they said I had to wait a month for someone to come back out. Ben Franklin came in 1 day and fix the problem

  • Review 170 (2021-06-22 - Rating: 5)

    We have used Benjamin Franklin Plumbing to replace all the pipes in our home, repair leaks before the replacement, replace toilets and faucets. Their work is excellent and their employees are knowledgeable and professional. We will continue to use them.

  • Review 171 (2024-08-08 - Rating: 5)

    Great service. Highly recommend!

  • Review 172 (2020-02-21 - Rating: 5)

    This was the second time they came out to us. Both times they react fast. Got everything done very quickly and did a great Job.Also the worker a sooooo frienly and doing there Job provesionel. The know what they r doing.I like it how they explain what is the Problem and how they r going to fix it.Thank you a lot. And very Well done. :)Liz & Paul

  • Review 173 (2021-07-10 - Rating: 5)

    DJ was absolutely amazing! He kept me posted on timing, he was very efficient while here. He didn’t even mind the dogs barking at him the whole time.

  • Review 174 (2024-11-29 - Rating: 5)

    Fixed clog! Everything works!

  • Review 175 (2024-07-24 - Rating: 5)

    Tyler was awesome!!! He explained everything tome. He knew what was wrong immediately! I’ll be using this company always!!!!

  • Review 176 (2022-05-27 - Rating: 5)

    DJ was punctual, professional, helpful and great to work with! Will definitely ask for him next time we need any work done!

  • Review 177 (2023-07-26 - Rating: 5)

    Ronnie Richardson was very friendly and professional. If we ever need Benjamin Franklin plumbing again, hope that he is our repairman.

  • Review 178 (2022-03-29 - Rating: 5)

    Our toilets started gurgling so we started with Benjamin Franklin. It turns out everything is working fine, but our septic is pretty full and should be pumped. This company is great to work with.

  • Review 179 (2021-02-23 - Rating: 5)

    We were very satisfied with our service. Jonathan was very knowledgeable and professional. We will definitely use them again for any plumbing work needed.

  • Review 180 (2023-04-26 - Rating: 5)

    Our service was handled properly and professionally. Their employees are very friendly and very competent. A very good experience.

  • Review 181 (2023-11-09 - Rating: 5)

    Will and Caleb were very professional and were very friendly and knew how and what to do. I always use Benjamin franklin plumbing. Thank you.

  • Review 182 (2020-07-06 - Rating: 5)

    Mike Barth showed up and new exactly what was wrong and fixed my issue right away. Very pleasant to deal with a professional like him. Will use them again in the future as I need plumbing services.

  • Review 183 (2020-02-09 - Rating: 5)

    Technician called not long after we scheduled a call. Wait time was very minimal. Technician found issue fast, had parts with him and fixed quickly. Very friendly and fast service.

  • Review 184 (2020-05-27 - Rating: 5)

    Kyle was great! Explained everything in detail that needed to be done. Have used them twice now. If I ever need more plumbing in the future I will call back!

  • Review 185 (2022-05-09 - Rating: 5)

    Jeff was very professional and knowledgeable. Very customer oriented. I would highly recommend Jeff or any other Ben Franklin technicians as they are outstanding!

  • Review 186 (2023-09-15 - Rating: 5)

    Will was extremely thorough, and explained exactly what he was doing. I especially appreciate his research history . I recommend him HIGHLY.

  • Review 187 (2022-07-14 - Rating: 5)

    Difficult fix but the guys were almost happy about it. Kind of like a professional challenge for them. They explained exactly what they were going to do and did it perfectly. Great experience. Would highly recommend them

  • Review 188 (2022-03-08 - Rating: 5)

    Dwayne was excellent informative and got the job done right. Would highly recommend using Benjamin Franklin Plumbing all because of the experience Dwayne provided and his professionalism!

  • Review 189 (2022-09-09 - Rating: 5)

    HVAC Inspection Checking filters, freon,and pressure on three units. Matt is always very thorough, Professional, and explains what is needed and how it should function properly.⭐ ⭐ ⭐ ⭐ ✨

  • Review 190 (2022-09-26 - Rating: 5)

    Jeff was excellent. Knowledgeable and skilled. Very satisfied with HWH installation. Professional job.

  • Review 191 (2023-12-12 - Rating: 5)

    TYLER is a very detailed person who explains everything i needed to know about hot waterheatersalso tell Tyler that i have his scan card

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