Roto-Rooter Plumbing & Water Cleanup

Located in Aurora, Illinois

Address: 1691 Town Center St Ste 104, Aurora, IL 60504, United States

Phone: +1 630-463-9168

Rating: 4.8

Services

On-site services
Language assistance
Repair services
LGBTQ+ friendly
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Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-09-08 - Rating: 5)
Ervis from Roto-Rooter came to the rescue for my family to unclog our toilet on a Sunday! They were prompt and relatively affordable compared to the other quotes I received. I am very appreciative. The work also came with a one week warranty.

Review 2 (2025-01-07 - Rating: 5)
Ervis was amazing. Courteous, helpful, and reassuring every step of the way. I appreciated how he respected our space and wasn’t bothered by answering questions. 10/10 recommend him and the company.

Review 3 (2024-12-07 - Rating: 4)
Roto-Rooter is a great company, and we dealt with many of their employees, who are very professional and knowledgable with what they do. We started with a toilet that was overflowing on the day before Thanksgiving. (Luckily we were invited to our sons house for Thanksgiving!). They responded quickly after we called them. They rodded out the toilet, since it seemed to be the only problem. Charged almost $600, which seemed steep, but they fixed the problem. About 5 days later, another toilet was backing up. They returned quickly and brought a technician with a camera to check our main line, and thats where the problem was. Gave us a quote for $10,000 for the excavation and repairs needed. My sister paid $8,000 earlier this year with another company, and her problems were bigger than ours. So we KNEW that was a steep price! Insurance does not cover this, and we could ve gotten other quotes, although the Roto-Rooter company said they could start the next day. The excavation and repairs were done in 3 hours for $10,000! So...the work that they do in all aspects of the business is excellent, and timely. But I would say overpriced.

Review 4 (2024-09-08 - Rating: 4)
Leonard was very knowledgeable and nice. My main line was blocked. He spent an hour or so, and pulled up a handful of roots. The pipes were mostly clear and everything is working until roots come back in a few months. He asked that a camera tech come to look at the status of the clearance. The price is a base fee of $697. Robert the camera guy came out on Sunday to inspect the work. He determined further rodding was needed. Fabian another tech came out on Sunday as well and completed the job with the camera guy to insure all was clean. All of the technicians were very friendly and knowledgeable and got the job done.

Review 5 (2024-09-04 - Rating: 4)
Dante was extremely professional and did an excellent job with the faucet, pipe replacement. My only feedback would be for the company pricing: $1100+ even with the labor discount and coupon usage is very steep. Conclusion: I highly recommend this company but it will cost you a lot of money.

Review 6 (2024-08-09 - Rating: 5)
The 2 men (Ali and Irlin) who came were knowledgeable and couteous.They arrived within the hour, got right to work, knew exactly what to check and found the problem quickly. They explained everything, answered any questions and addressed my concerns. They rectified the problem within 2 hours. Great job! I will definitely call them again, if needed.Thank you!

Review 7 (2024-12-02 - Rating: 5)
Argen and Sutt came out to fix my clogged kitchen sink today and it was all fixed quickly! They were very polite and friendly and I really appreciate the speedy service! Thank you!

Review 8 (2024-09-08 - Rating: 5)
I called Roto-Rooter for a slow drain in a house with very old pipes. In less than 2 hours, I had a plumber late on a Saturday. Erlin was professional, polite, and made quick work out of cleaning out the pipes. Erlin actually gave me helpful information about my old pipes for future reference. I am happy with his work!

Review 9 (2024-09-05 - Rating: 5)
We had an issue with our shower, called, got an appointment, they came same day exactly when they said they would. Jon came out, listened to our issue, and got it fixed for us same day. Everyone from the first call to the finished product was professional and helpful.

Review 10 (2024-09-09 - Rating: 5)
My technician, Dante, arrived on time, was very thorough and explained the root cause of my issue. He was able to fix the issue on the same day in a reasonable amount of time. He was very professional and efficient.

Review 11 (2024-09-06 - Rating: 5)
I recently had the pleasure of experiencing exceptional service From Joe at Roto-Rooter the moment Joe walked in, he greeted me with a warm smile and a sense of humor The knowledgeable, courteous, and went above and beyond to ensure that my plumbing service were met.Not only was the service prompt and efficient, but the quality of work exceeded my expectations. The attention to detail and level of professionalism demonstrated by Joe.Joe left with feeling grateful for the positive experience. I highly recomment Roto services to anyone in need of plumbing.Thank you Joe,

Review 12 (2018-01-23 - Rating: 5)
Fantastic service from 3269Kyle. He was prompt, explained all my options, completed the job REALLY fast (faster than any other plumber Ive had over the years to do the same job), and he was thorough.Final price was within the range that he initially quoted, and the new sump pump + piping system he installed is quieter and looks WAY BETTER than what I had before:

Review 13 (2024-04-30 - Rating: 5)
Mr Dante did a great job. He found exactly where the leak was coming from in my ceiling.Didnt have to cut much out. He was up front.I would recommend roto rooter for any plumbing.

Review 14 (2024-09-04 - Rating: 5)
Leonard was a great technician. Arrived on time and took care of our clogged drain quickly. He was friendly and knowledgeable.

Review 15 (2024-09-07 - Rating: 5)
Vangelis 6289! He is absolutely amazing! Customer service, explaining clearly what needs to be done & insuring it is done correctly. I wish he could have more than 5 stars! Thanks!

Review 16 (2024-09-05 - Rating: 5)
Tony came out even though it was 10pm at night. The most gentlemam you can ask for. A true professional. Fixed our issue and was on his way. God bless!! Just so happens the problem fixed itself!

Review 17 (2024-09-11 - Rating: 5)
Guy who, Trishon i believe, was super friendly and nice. Finished in a timely manner too. Would love for him to come again for any future fixes

Review 18 (2024-04-29 - Rating: 5)
Another wonderful experience. Tyriek arrived the time frame I was told. He was very courteous. He explained the process for me. He also gave his recommendations since the water that comes into my basement has happened a couple of times before. Experiences like this is why I continue to use Rotor Rooter! Thank you.

Review 19 (2024-03-15 - Rating: 5)
The team arrived quickly in an emergency situation and knew exactly what to do. The techs (Joshua and I didnt catch the second guys name) performing the repair were kind, respectful and got the job done. Kevin on the restoration side was very kind and knowledgeable as well. Unfortunately mine is a big job, required repair yesterday, removal and cleanup tomorrow and then Ill be on my own to renovate to get the area back. Its not cheap, but I want this done right and everyone Ive worked with has been kind and thorough. They have a team that also works with insurance and adjusters so they took care of all the pics and will handle all the paperwork. Now just to hope insurance comes through for me!

Review 20 (2024-04-27 - Rating: 5)
Thank-you. Your employees are absolutely amazing. So kind and so polite. Edin Matthew and Mitchell. Greatly helped me I recently lost my husband on Easter Sunday and they were just so kind to me. Very professional I am so happy that I called Roto Rooter. I shall tell everyone how amazing they were They are a credit to your company. Thank- you so very much.

Review 21 (2024-11-19 - Rating: 5)
The entire experience from scheduling the appointment to the professional (Mark)that fixed my issue was great.

Review 22 (2024-04-29 - Rating: 5)
Noel was thorough and knowledgeable. He had to employ several approaches to achieve a good result, especially since we were working with common drains that likely had years of deferred maintenance. After rodding the line a few times and using a vacuum approach, he was able to get our bathtub drain to drain water at an acceptable rate.I am extremely pleased with his professionalism and deep knowledge. He continued to work the problem until it was resolved to my satisfaction.

Review 23 (2024-09-06 - Rating: 5)
KHADEN, was the most cuteous, delightful, knowledgeable, studious, polite person that I have ever met. Thank you for sending him.

Review 24 (2024-09-07 - Rating: 5)
Padraic was the guy that came out, he did an amazing job. The price wasn’t bad, I would highly recommend using them.

Review 25 (2024-09-06 - Rating: 5)
He was awesome! Did a great job and communicated well. 10/10. We appreciate his service.

Review 26 (2024-03-13 - Rating: 5)
Eduardo was very knowledgeable and helpful when our sump pump failure. He traced down exactly what was wrong and saved us money by figuring out what went wrong. He also made sure not to damage our toilet when he removed to fix the problem, and he also did a great job installing it back. Thank you for a job well done!

Review 27 (2024-09-08 - Rating: 5)
My plumber Kemal was very professional and courteous. He was also polite.

Review 28 (2024-09-06 - Rating: 5)
Khaden was very insightful knowledgeable, courteous, polite. I wish more people were like him.

Review 29 (2024-04-27 - Rating: 5)
A couple of days ago, my dishwasher and sink overflowed and caused a flood (which I mopped up). I called Roto-Rooter and they came the same day (within 2 hours of me calling). They were quick to come to the house and fixed my pipes.

Review 30 (2024-07-07 - Rating: 5)
Tech notified us about running late. Made the wait easier.Tech was friendly and professional, and got the issue resolved. Easy to work with.

Review 31 (2024-05-07 - Rating: 5)
Tony was the best! He was very responsive and diligent. He made sure the job got done right for both inspection and cleaning of the plumbing. Highly highly recommend Tony!

Review 32 (2024-03-12 - Rating: 5)
The Service Technician was very knowledgeable and very caring. Ervin(sp?) knew what the problem was right away. The job was done quickly and thoroughly, and I would like to thank you both so much! I would recommend this team to everyone I know!

Review 33 (2024-03-12 - Rating: 5)
Roto-Rooter Plumbing came out to my apartment quickly, and diagnosed my problem. JP Lopez was super friendly, and knowledgeable. He saved me a lot of money after another plumber couldn’t figure out what the problrm was. JP was honest about the problem but went above and beyond to fix it. Highly recommend them!

Review 34 (2024-03-15 - Rating: 5)
Seeing the drain in my laundry room backing up was a nightmare. I called Roto-Rooter. Within the hour they had someone at my door. The blockage couldn’t be cleared so he set up for a team to come the next day. After many attempts they were able to get a camera through! They determined a clean out was needed. Tree roots had broken through and were blocking the flow. This was a major job. Matt lead the excavation team of 3. They arrived, dug up plants to be saved and replanted. With heavy equipment they dug a 6ft. trench excavation, installed a clean out in the main line and cleaned out the line of debris and roots. The job was completed the sane day. The team was thoughtful and thorough. Every employee who cane to my property wS polite, friendly and professional.

Review 35 (2024-03-11 - Rating: 5)
Service was excellent ...beyond expectations! Matt was fantastic and did a superior job! He was pleasant informative , professional and its evident he enjoys what he does . Thankyou ! Its encouraging to know there are still companies that have a work ethic.

Review 36 (2024-03-12 - Rating: 5)
Our service representative was awesome! He provided us with information to help understand what needed to be done and he did a great job. It was a pleasure to have Joe in our home.

Review 37 (2024-09-09 - Rating: 5)
Was very personable and very professional. Took the time to answer all my questions and made sure that I was satisfied with the outcome! Highly recommend!!

Review 38 (2024-05-11 - Rating: 5)
Thank you very much Dashawn for a job well done and easing my mind. My rental property in Gary Ind sewer backed up and Roto Rooter came and fixed the problem in a timely manner. Again thanks for easing my mind since i live in Indianapolis. In. and was worrying that i couldnt find anyone.

Review 39 (2024-03-12 - Rating: 5)
After almost a week of backed up toilets and 3 different plumbers, Dante from Roto-Rooter fixed my issue within 2 hours. He was calm, cool and collect and very kind. He is the face you want to see when youre at your wits end.

Review 40 (2024-06-14 - Rating: 5)
Extremely happy with service. Was out at the house at 8:15pm was here till 9:30. Technician was very nice and explained everything. Erlin was a rockstar.

Review 41 (2024-04-27 - Rating: 5)
Padraic was a life saver. He was the second technician I had come out in the same day, which was also the last minute at 10 pm. He was able to successfully resolve the issue. I would highly recommend Padraic specifically and also Roto-Rooter as a company.

Review 42 (2024-09-07 - Rating: 5)
Tony 4043 came out and did an excellent job he was very helpful and informative on the situation and giving great advice ,.. very great customer service thank you Tony

Review 43 (2024-03-12 - Rating: 5)
Tony provided knowledgeable, courteous service. My pipe had a terrible grease clog that was years and years in the making, from long before I moved into my home. Tony fixed my problem, and provided a product that will help avoid the buildup in the future. He went over and above, solving a problem I could never have managed myself.

Review 44 (2023-07-08 - Rating: 5)
We had Eddie, he was wonderful. He was timely, professionally, extremely personable. He did the job that 2 other companies were unable to do in less 30 minutes. Consummate professional would ask for him again. Thank you so much we were high in impressed.

Review 45 (2024-09-12 - Rating: 5)
Please see the picture, The text was done in 15 minutes and this is how my sink look 20 minutes after he left the job was not completed- tech came back and fixed the issue

Review 46 (2024-03-13 - Rating: 5)
Erlin did a wonderful job explaining and performing the job he was given. Poor guy had to lug that heavy roto machine downstairs and back up. We are pleased he came to our aid, highly recommend him as a star employee! Field supervisor Bob Kroll came by and did the video camera.Thanks Roto-Rooter will recommend.

Review 47 (2024-11-02 - Rating: 5)
Jon was amazing. He came in, saw the problem and got right to work. He was very polite and finished the job quickly. Everything is working great again. I couldn’t believe I got to schedule my appointment the same day. You now have a customer for life. Thank you so much!!

Review 48 (2023-09-06 - Rating: 5)
Great experience!!Erlin the technician was super professional and friendly. Very respectful and careful with property and clean up. Got the job done quickly and effectively while explaining the process and results.Went above and beyond trying to fix a minor leak that he noticed while under the sink that was beyond the scope of immediate job.Would highly recommend you ask for Erlin if given a choice.

Review 49 (2024-09-11 - Rating: 5)
Wonderful service, the worker was great I didn’t feel uncomfortable very kind and welcoming. Definitely recommend.10/10

Review 50 (2024-04-27 - Rating: 4)
Patrick was very professional and answer all our questions. He didnt leave until he knew water in kitchen sink was draining properly. He was very clean and organized.

Review 51 (2024-09-05 - Rating: 5)
Tony really helped me my house was clogged from the toilet to the street, he came in and knocked it out at 10pm and was polite and really helped our family, thank you Tony

Review 52 (2024-03-15 - Rating: 5)
Jonathan did a great job my sink has never drained so well and he cleaned up all the mess! He was very polite and respectful. Excellent service!

Review 53 (2024-09-04 - Rating: 5)
Eduardo (5256) was quick and efficient. Very friendly and explained everything to me!

Review 54 (2023-06-10 - Rating: 5)
We called because we and an ejector pump failure in our newly bought house that ruined our carpet. They (Sarai and Alejandro) came same day and worked with us on price. We were able to get everything replaced the same day. They also had an on-site water restoration team (Steve) to give insight on how to replace the carpet and handled the insurance claims process for us.So glad we made the decision to go with them.

Review 55 (2023-02-07 - Rating: 5)
Having plumbing issues always makes me nervous. After researching company’s I’m glad I called Roto Rooter. Alejandro and Josh were not only personable but they were very informative. They explained everything from start to finish. As well as aftercare. I highly recommend this company and their Technicians. I will recommend them to whoever needs their service.Thank you Alejandro and Josh

Review 56 (2024-04-29 - Rating: 5)
My with experience Khaden tec#3742, he is a very respectful and knowledgeable young person who came out to my residence and services my pipes from the kitchen to the laundry room. Khaden walked me through every process of what he was doing.

Review 57 (2024-08-04 - Rating: 5)
They came out on a weekend, did a great job snaking a clogged pipe and were super helpful.

Review 58 (2023-07-11 - Rating: 5)
My technician Eddie was very professional. He took care of my clogged drain right away and also advised me to install a strainer. Im very satisfied. EDDIE deserves very high marks. Thanks again for your great service and I will recommend your service.

Review 59 (2024-04-29 - Rating: 5)
Unfortunately, I did not get the job done at the time, but the gentleman explained some things and recommended Rotors pipe cleaner, which I may take him up on it to help prevent pipes from clogging.

Review 60 (2024-09-10 - Rating: 5)
Excellent work, and very professional.Our pipes are cleaned and working properly.

Review 61 (2024-04-25 - Rating: 5)
They came for cleaning up the clogged sewer pipes from the outside lawn of my house to the street. They cleaned in both directions - from the outside to inside my house and from the outside lawn to the street. They were professional and they did the job they were supposed to do. And best of all they came right away.

Review 62 (2024-03-11 - Rating: 5)
The service was fast. The tech was very knowledgeable and knew exactly what and how to fix our plumbing issues. I definitely would recommend him.

Review 63 (2024-03-13 - Rating: 5)
Karim was fantastic! He came quickly and replaced the sink trap. He tested the insinkerator and answered all my questions. Definitely would recommend.

Review 64 (2024-04-25 - Rating: 5)
Jon (5922) was incredibly helpful, friendly, and efficient with his service. Same day process as well! I couldn’t be happier. Thank you again for your help Jon!

Review 65 (2024-04-29 - Rating: 5)
We had a blocked drain on a Sunday and they came out in 2 hrs to fix it. The plumber, Trishaun, was timely and very pleasant. I’m very grateful.

Review 66 (2024-03-15 - Rating: 5)
Excellent service! Jonathan had superior customer service. Explained everything and answered all of my questions. Totally cleaned up, you couldnt tell he was there. Best service Ive had in years!

Review 67 (2020-10-02 - Rating: 5)
Good service with reasonable price! Harold was our plumber and he is professional and patient. We live in a condo and the association made a mistake for the water shutdown so He had Waited for like an hour to get started, but he is nice and patient with us. The job went smooth, he did explain to us the steps and what he is doing, also he tried his best to save the tiles so we could reuse them. He gave us good advise on what to do next with the water leaking problem and definitely will have him back for the next step!

Review 68 (2023-01-28 - Rating: 5)
This is my second time utilizing Roto Rooter and they have been awesome. Very professional and walked me through everything that would be done. Alejandro and Josh did an amazing job and would highly recommend their services.

Review 69 (2024-04-25 - Rating: 5)
Azeddine took care of our sink clogged with grease from 10 years of buildup He knew his stuff and checked the main line and was quick to find it was only the sink. I would recommend Azeddine to friends and family.

Review 70 (2024-09-08 - Rating: 5)
Tim was great to work with, and he solved the problem after one of his competitors couldnt.

Review 71 (2022-12-27 - Rating: 5)
Al, the tech made our day in fact our year better. The work was well done and neat a very professional plumber. On Christmas eve we had a water pipe bust we called Roto Rooter but things didnt go well as no one showed up so for 4 days we were without water.Understanding that things were bad in many places helped us keep our Christmas spirits up but trust me after 4 days of no water they were getting low. This morning I called Roto Rooter again and I was told they would send someone out and they did we could not have been more pleased at the service and work done. Thank you again Al..

Review 72 (2023-05-16 - Rating: 5)
We called RotoRooter around 5pm on a Monday and were told someone could be out in 30min to give us a quote. We are new homeowners and we’re worried about our main sewage line backing up because our neighbors had a horrible back up due to the roots from the large oak tree in our front yard. Eddie came out and was very thorough on how our plumbing system works. He rotorooted our main sewage line and found roots in the line. Very glad we had the service done and received an education on our 100year old home.

Review 73 (2022-10-15 - Rating: 5)
Ali was an amazing plumber. He was very knowledgeable and explained everything in detail and took the time to educate us on our issue and resolved it instantly. We called roto rooter and they came out within the hour when we were desperate to resolve our sump pump repair. 100% would recommend, we were extremely satisfied with our experience and will go with them any day.

Review 74 (2024-09-08 - Rating: 5)
Quick response time and Tony was most polite service person we have ever encountered!!!

Review 75 (2024-05-02 - Rating: 5)
My experience with this company went well! The Service Tech got the job completed in and talked me the process before and after completion. Recommend this companies service shoutout to Matthew (Service Tech)

Review 76 (2024-03-23 - Rating: 5)
Everyone was great. I felt very confident with the crew doing the work. They were very efficient with a job that I know was difficult. Very happy with the service.

Review 77 (2018-03-04 - Rating: 4)
My sump pump had failed and I needed a quick estimate. The online appointment setup was fast and easy.The guy who showed up to help, Kyle (3269) was great. Got their promptly and understood when I told him I was in a rush to get the kids off to school. He quickly, but thoroughly, checked the pump and gave me an estimate.Later on, he called back to chat with me about the quote and was able to come back that same day to replace the pump motor and install a quiet valve. Great experience all around.

Review 78 (2024-09-04 - Rating: 5)
Arrived on time, quick, friendly, knowledgeable and was able to get the problem solved.

Review 79 (2023-03-16 - Rating: 5)
Eddie was super helpful and informative. He helped us with an immediate solution and discussed multiple long term options to solve our pipe backup issues. He was friendly, knowledgeable, thorough and efficient.

Review 80 (2024-03-12 - Rating: 5)
Thank you so much Jeremiah for your time and taking a look at all the issues we had for all our plumbing questions. Same day service and quick at that! Thank you!

Review 81 (2023-03-21 - Rating: 5)
Excellent work by the team who were very knowledgeable and displayed a professional pleasant attitude throughout their time here at my home resolving the issues they discovered in my plumbing. Always have outstanding results utilizing Roto Rooter services.

Review 82 (2023-09-18 - Rating: 4)
Took care of my problem. Their pricing is goofy, though. They took half off but Im pretty sure its a psychological trick to prevent further bartering. The technician was professional and worked quickly and efficiently. They really ought to come with cleaning supplies, though, especially for what they charge.

Review 83 (2022-10-15 - Rating: 5)
Anthony was exceptional in every respect. He did an outstanding job and I will recommend him to anyone who needs this service. His supervisor was also helpful during Anthony’s visit. All around great experience when an awful thing happened in my home.

Review 84 (2024-10-22 - Rating: 5)
Every 4-5 years we have to get our septic line cleared of tree roots. Everything is in our basement so we have had people come out and not want to bring their rodder down a straight flight of stairs and I would have to call someone else.Roberto jumped right on it and was done in no time. We really appreciated him and he was very thorough. Thanks for sending him to take care of our problem.

Review 85 (2018-12-01 - Rating: 5)
Overall, I am very happy with the service I received from them. The first guy didnt do the job correctly. Leonard came in and did not clean the right pipe. He chose to do the drain pipe which caused it to eventually back up again. The second guy Andrew then came the next day and went through the toilet pipe and fixed everything. Andrew took his time and did the job correctly. 5 stars for Andrew. Dan was also very helpful!

Review 86 (2018-02-18 - Rating: 5)
I would never have thought I would give these guys a 5 star rating! They didnt make it when they said they would and I had to take a second day off of work. BUT when they got here, the technician that they sent (Felipe 3033) was so professional and courteous any irritation that I had was gone. He did a great job, he explained everything he was doing and more. He gave suggestions and information above and beyond and did a great job cleaning up before he left. I was so pleased with the service that we went ahead and scheduled a second service call for additional work that we needed! :-)

Review 87 (2015-10-23 - Rating: 5)
I had an issue with both my sump pumps in the basement and Harold and Edward were just great in fixing the issues and explaining the work that was done. They are great to work with, they also gave me a discount for fixing multiple issues. Very courteous, smart and approachable. Would work with them again. Roto-Rooter is the best. Glad to have them in our area. I know who to call when I have a plumbing issue again. Highly recommend.

Review 88 (2016-05-24 - Rating: 5)
Our Roto Rooter service man, Chris (Tech #3393) was awesome! He was prompt, polite, and explained everything he planned to do and its cost before he did his work - No surprise bill. He was super friendly and I will definitely request him personally when we require plumbing services in the future.

Review 89 (2022-04-25 - Rating: 5)
Cy at Roto-Rooter did an amazing job fixing my sink basket leak, fridge water line leak and shower screeching. He solved all three of my problems in just an hour and at a great price. I’m so thankful for his time, professionalism and hard work. Definitely would recommend to others!

Review 90 (2017-07-15 - Rating: 5)
The technician Howard was very friendly, knowledgeable and efficient. He was extremely patient listening to my elderly father share his life stories as he diligently completed his his work. My father had nothing but positive accolades for Howard. thank you for a fixing our sump pump and making it a painless experience. Great Job! We would definitely recommend Roto-Rooter Plumbing to our friends and family

Review 91 (2022-02-16 - Rating: 5)
Roto Rooter was able to have a technician at my home within 90 minutes of my call, and this wasnt even an emergency call! When Cy (technician 9823) arrived, he was courteous and explained all that was needed. He worked very efficiently and showed me everything that was repaired. Roto Rooter is wonderful, Cy (technician 9832) was the best! Please ask for him, you wont regret it!

Review 92 (2018-04-26 - Rating: 5)
Very satisfied with Roto-Rooter. Prompt response time, everyone I worked with was knowledgeable and professional, and I felt the costs were fair.Called on a Sunday morning because our waste line had backed-up. They had a guy out to me within 3 hours (dont remember his name unfortunately) and he quickly found the problem - a collapsed pipe. He called his manager, Bob, to come out and run a camera. Within an hour Bob had arrived and had an estimate ready for the work that needed to be done. He was great at explaining the problem and what needed to be done to repair it. Jon (#2930) and Rudy (#1918) were out around 8am the next morning to start the job. Again, the guys were happy to explain the work that was happening and answer any questions we had. The work was finished by 10am.

Review 93 (2023-05-22 - Rating: 5)
I really appreciated Douglas J. (#5867) taking time to thoroughly explain what I was seeing. It was very easy to see that he cares about what he does and about the people he serves. After he examined everything, he determined that my concerns were not as serious as Ithought. As a matter of fact, he told me exactly what to buy and saved me a ton of money. Coming from someone who has approximately 25 years of experience, needless to say this was very comforting.Thank you, Douglas!

Review 94 (2022-11-20 - Rating: 5)
Roto-Rooter came to help us on a weekend when no one else would. Our water was leaking all the way down to the ceiling and my husband and I were panicking. We called several company and the soonest they can come out is Monday.Ali is good. He only uses products that he would use in his house. He has the best interest for all his customers and would even give you advise for future reference. Service charge is quite expensive though.I would recommend Roto-Rooter to my family and friends for immediate repair.

Review 95 (2017-08-04 - Rating: 4)
Pat with ROTO Rooter showed up as expected, listened to my concerns, made a couple of recommendations and quoted me the prices before doing any work. We Agreed and he got everything done quickly and efficiently. He was polite and professional. Im happy with the service and the work. The only reason I didnt give 5 stars is there pricing seems a bit high, but everything I needed is done.

Review 96 (2022-11-21 - Rating: 5)
Alex did a great job! He was on time and very personable and very knowledgeable. He explained everything to me and he was able to answer all of my questions. What a great experience. Very pleased with the servixe l received!

Review 97 (2016-12-31 - Rating: 5)
Very pleased with the service. Tim came out and was very polite and professional. He explained everything to us and completed the job in no time. Would definitely recommend to family and friends and will use their service again. Had Roto-rooter out for another problem a few years ago and they did a great job then also.

Review 98 (2022-10-12 - Rating: 5)
This is the first time my husband and I have used this company, and it wont be the last as long as Ali works there. We had draining issues and our basement shower was flooding with water when we used our toilets at 4:30pm today.When we called, the person who answered the phone was very friendly making our experience off to a good start. We were told that a person could be at our house within an hour or 2, which he was. Was very happy and surprised when it was within the time frame promised. Hasnt always been my experience lolFrom the moment Ali walked into our home, he was extremely respectful, friendly, helpful, and professional. Although this is our first home, I have dealt with more than a handful of service and/or repair people in my previous apartments. Not many had as great of demeanor like Ali.I am beyond grateful for the help Roto-Rooter provided today, but that Ali was the one who helped us. It is greatly appreciated taking the time and effort to make sure he did the job right but to also explain to us whats involved every step of the way.When you are not used to certain issues popping up, it can be intimidating and even scary. He helped put our mind at ease from start to finish. And, I can now sleep soundly knowing our issues were fixed by a knowledgeable worker.

Review 99 (2021-03-01 - Rating: 5)
Cy 9823, came and he was absolutely wonderful.Respectful in that he put the booties on before entering my home.He was able to fix the clogged bathtub and the kitchen sink.And he was understanding about the price I was able to afford.Any additional plumbing work needed for my home, I would certainly request Cy 9823 if possible.

Review 100 (2023-01-22 - Rating: 5)
Ali Shehaj came out soon after I called Roto Rooter. He was incredibly kind, patient, and thorough. I had a wonderful experience and highly recommend him again without hesitation.

Review 101 (2018-11-30 - Rating: 5)
Eddie was spectacularly helpful. Our basement toilet had started backing up and overflowing, ON THANKSGIVING! It took past midnight but he cleaned the drains for us and explained everything he was doing so I could understand plainly.Im super happy with his work and professionalism, Thank you very much!

Review 102 (2024-04-26 - Rating: 5)
Customer service was amazing, friendly and professional. Tech was sure to explain things clearly, up front with cost and services being completed. Thanks

Review 103 (2017-06-09 - Rating: 5)
Pat #1899 (Technician), was very knowledgeable, polite, and patient. He arrived at my home provided the estimate, and waited while my husband called me on the phone to explain and review our options for repairs. He toke the time to explain in details what needed to be completed, and was very accomplished in getting the task completed in a timely manner. It is nice to have Good Customer Service while working with the Customer, which is what Pat provided. Thank you Pat and Roto-Rooter for servicing my home.

Review 104 (2018-11-24 - Rating: 5)
Extremely happy with the service provided! My main line was backed up and in less than 2 hours had a technician out to my home. Andre #8971 was friendly, knowledgeable and thorough. So great to have peace of mind when you have professionals like Roto-Rooter.

Review 105 (2016-12-17 - Rating: 5)
We had a bit of an emergency situation with a floor drain in our home that was spilling water all over in the middle is a winter Saturday. I called Roto-Rooter and they told me they could be put that evening. I set everything up and went about my day. They called a half hour later to say they could come earlier. This was great as we had evening plans. The service technician, Tim, came to our home and after covering his shoes took a look at the situation and advised me what needed to be done and provided an estimate. I have him the OK for the service and he went to work right away. He explained everything he was doing and why he was doing it. He was able to resolve the issue quickly, and there was no surprise increase in price. We couldnt be happier with the service, and will definitely call next time we have plumbing repairs needed.

Review 106 (2016-09-05 - Rating: 5)
Our basement backed up and the technician came out that same day and told us exactly what was wrong and gave us a quote before starting the job. He was very knowledgeable and told us exactly what was going to take place. I also appreciated how he wore the protective covering on his shoes as well as his equipment not to leave marks on my floors. The took care of the problem and were happy. Great service!

Review 107 (2020-06-03 - Rating: 5)
When you call they are able to come out same day! Even the phone representative is friendly and knowledgeable! They are always on time! Clean, neat, and professional ! You just have that feeling that with Roto -Rooter you actually get your moneys worth! No buyers regret. They dont leave until they have totally checked all scenarios on what could go wrong. Work is very thorough, and efficient. They tell you up front what it will cost, and of course you have the option to decline, but I never would, as these people really know exactly what they are doing. No guess work. They explain each step, both before they start, and after they have finished. I truly believe this company is the best. When they leave, you know it is fixed.

Review 108 (2015-06-20 - Rating: 5)
Your technician, Bill S. (Tech #2986), did an outstanding jo and, did it quickly with an excellent attitude. He was also careful to confirm the services requested and explain the company procedures and costs up front. Your response time was excellent and you beat your own estimate. Also your office staff were very courteous and helpful. Were visiting our daughter & son-in-law & babysitting our grandson while theyre out of town and needed a stopped drain cleared. We really appreciate your excellent service.

Review 109 (2016-05-16 - Rating: 5)
Tony came out and was fantastic. They were on time and called within 30 minutes of the appointment as promised. He was very friendly and knowledgeable. He explained clearly what the issue was and gave me options. No sales pressure at all. Highly recommend.

Review 110 (2024-04-27 - Rating: 5)
Prefect consulting and recommendations for plumbing, including best practices in restoration. Love Michael’s engagement and giving back to the community.

Review 111 (2018-09-24 - Rating: 5)
I am thankful Roto-Rooter was available for an appointment on short notice. Our sewer line and sump pump needed immediate attention and Leonard (#1479) was very helpful and thorough. He explained the situation in detail and assured me a supervisor would confirm his findings. They provided me with an estimate of work needed in the future. These guys are great!

Review 112 (2018-04-02 - Rating: 5)
We called them early in the morning at 7:30 am on a Monday after Easter. An hour later Mark (Tech 2840) arrived and explained everything very well and understandable. He made sure, to figure out the issue first before he explained the costs to us and what could have caused it (for us very important to prevent damage in the future). Ive never seen a plumber or any other Handyman making sure to protect the floors etc like he did. Thanks to Mark and Roto-Rooter for coming out right away and taking care of it!

Review 113 (2018-11-11 - Rating: 5)
I looked this company up online after having clogged sink at my new home. They were able to come out the same day that I called (a plus). The 1st technician Tyler fixed the issue that I had at time (so I thought), however I later found out the problem was pushed to another location , which I later had an issue with. After a call back, they sent technician 2840 Mark and he was FANTASTIC. My fiancé couldn’t stop raving about how nice and efficient Mark was. He stated that Mark was literally the friendly guy that you would see on Roto Rooter’s commercial. He fixed our problem and explained what may have gone wrong the 1st go round. We are completely satisfied with Mark’s ability to correct the issue as well as maintains a positive and polite attitude. He seemed happy with his job and that’s what I look for when I’m spending my $$ with a company...CUSTOMER SERVICE!

Review 114 (2023-02-07 - Rating: 5)
My water heater broke in the middle of the night. They answered the phone off hours and scheduled someone to come at 8am. A couple people came out and made sure to check for water damage and help with insurance. They were really respectful of my condo

Review 115 (2022-12-11 - Rating: 5)
Alejandro and Eric were fantastic. Talked to me throughout and kept me updated with the work. They were very careful and mindful of the new floors and walls in our basement.

Review 116 (2020-10-10 - Rating: 5)
Great service. cleaned out drain and used camera to make sure there were no other issues giving me peace of mind. Nick tech number 4357 was great and he explained everything that was happening and even showed me what was happening so I was sure to understand. I would recommend this service to anyone I know. We will ask for Nick if we need service in the future.

Review 117 (2022-10-17 - Rating: 5)
We had a significant clog with our kitchen sink/dishwasher, as well as our garbage disposal being cracked. Ali from Roto-Rooter was on top of everything for us. And, we made the appointment on Sunday evening with Roto-Rooter, and Ali arrived early am Monday (the following Monday). Great response time to our issue, and Alis hard work, expertise, and knowledge had our household back in working order asap. We would highly recommend Roto-Rooter and Ali for any and every emergency, or just for any other plumbing needs. Alis expert analysis and diagnosis saved us from any additional problems and got us back on track. We will always be loyal customers and forever fans of Roto-Rooter and Ali! Thanks Ali and wonderful work and craftsmanship once again! And, thank you Roto-Rooter as well!

Review 118 (2018-05-14 - Rating: 5)
Having roto-rooter come to our house was quick and easy. We had a clogged kitchen sink. The technician arrived within the four hour window that was given. We let him know our issue, he corrected it, and made sure we knew how to avoid the issue in the future. Our technician was Robert Welch, I would recommend working with him. We are very happy!

Review 119 (2022-07-18 - Rating: 5)
Armion was wonderful! He was an absolute professional; he explained the process he would use, completed the repair quickly, and was very friendly and kind. He even gave us a few helpful tips related to the project we were working on. Highly recommend.

Review 120 (2020-01-15 - Rating: 5)
I called roto-rooter as I had an emergency situation and within an hour I had someone at my home. My service technician was Jairame #4549 and he was very professional, easy to talk to, got right to work found the root cause of the problem within minutes and took care of the task at hand. Awesome job in restoring my basement back to normalcy before the end of the business day. I would definitely use your services again if I have any other issues at home. Keep up the great work it customers love GREAT service and you definitely provided that today.

Review 121 (2019-09-15 - Rating: 5)
The technician assessed the problem, got the proper tools and cleared the blockage in about 30 minutes. Very professional and did an excellent job! He wore shoe covers and he left the area clean if not cleaner than I had it. I highly recommend Roto Rooter to those experiencing drain problems. Thank you so much. 😊

Review 122 (2017-05-07 - Rating: 5)
They came out very quickly. Howard was our technician and he was the kindest and most knowledgeable tech. He explained everything in detail. He was good since I had no clue about the technical terms so he broke it down for me. Very good employee and has integrity.

Review 123 (2017-09-27 - Rating: 5)
Had a basement drain pipe backing up. Got setup for an appointment same day and the tech came, talked the process over with my wife and myself, and gave us our options. Felt educated and safe with Jay doing the work. In just one visit, got the issue diagnosed and cleared. All pipes flowing great again. Highly recommend Jay Thurman (1057) for his professionalism and expertise. Will be my first call for any future work needs.

Review 124 (2018-03-05 - Rating: 5)
Our technician Sergio was very great! He was so conscientious of our time and budget as well as the fact that we had just had new appliances installed. He did a great job cleaning up and there was hardly any mess left behind. This isn’t the first time we’ve had our drain taken care of and it won’t be the last. Will definitely be calling them next time we need our tree roots taken care of!

Review 125 (2022-09-12 - Rating: 5)
I contacted Roto-Rooter due to a leak in my refrigerator water line which caused some extensive flooding. Cy came to the rescue!!! Cy was very knowledgeable and professional. He did an excellent job in installing a water line shut off valve and a new water line for my refrigerator all in a short amount of time!!!

Review 126 (2022-02-19 - Rating: 5)
I was EXTREMELY satisfied with working with Roto Rooter from start to finish. My plummer CY 9823 was outstanding! He quickly diagnosed the problem and solved it efficiently. He was very knowledgeable.He was courteous and professional. Based upon my experience with CY, I will never call another company for any of my plumbing needs. THANK YOU!

Review 127 (2019-10-11 - Rating: 5)
Roto-Rooter sent a plumber out within a couple of hours. The plumber Jacob was very knowledgeable and honest with his estimate and service. He had the new valves and hardware in stock in his work vehicle and fixed the problem on the spot! Very satisfied!

Review 128 (2022-01-28 - Rating: 5)
I called Roto-Rooter last minute for a repair and they were able to send someone out immediately; the property was in the city so it took them an hour or so to get there, which was perfectly fine. We were just happy that someone was available to access the situation. The associate they sent, was Gerry who was very patient, professional and knowledgeable who also took the time to give advice as to what the problem was and next possible steps to fix the problem. Im not sure if Ill be calling back for further assistance as the service call did not fix the issue we are currently facing, but if the services Roto-Rooter offer are needed you can bet Ill be calling them back to finish the job. Thanks to Gerry and Roto-Rooter for the prompt service and the professional they sent.Cheers.

Review 129 (2022-11-25 - Rating: 5)
Ali, there is not enough words that can express his professionalism and dedication to his customers. He was so thorough with his explanations and took care of our issue as if it was his own home. I didn’t feel like I had a stranger working in my home, I felt as if I had a family friend helping me. If I ever have another plumbing issue I will be requesting Ali again.

Review 130 (2018-03-05 - Rating: 4)
Had a clogged drain that I could not fix myself. Called on a Sunday afternoon around 3:30pm and they told me that a Sunday call would not cost extra so I booked them to be at my home by 7pm. We did not go out...waited to eat dinner but they never showed by 7pm and did not even get a phone call. Finally got a call at 9:15pm telling me they could not make until the next day. For my inconvenience they offered me $100 off.On Monday they showed up at 9:30am. It took the repairman about 45 minutes to unplug the drain. He was very professional, and very neat. Great job overall except for the scheduling/non-call thing. Also...a bit expensive, but I needed a professional, and they came through for me.

Review 131 (2022-12-03 - Rating: 4)
Water was backed up in my basement and I called for help in fixing the problem. Alejandro and Eric came out and were able to remove an old and very rusty cover from a backflow device. They found an o-ring that had become loose and had caused sewage to become restricted. They removed it and now there is flow. They handled the work professionally and gave me suggestions on periodic maintenance that I can handle myself. Alejandro and Eric were personable and I wouldn’t hesitate to hire them again.

Review 132 (2018-02-21 - Rating: 5)
Felipe was kind’ courteous, very neat, and extremely professional. He took care of our issue. definitely a five-star plumber. I’ve Used Roto Router in the past and have always been pleased with their service although the cost was high they spent two hours here making sure everything was OK.

Review 133 (2022-01-26 - Rating: 5)
Had a plumbing backup in main sewer line 6 months after the last rodding. They came out quickly and cleared the roots and honored the warranty on the previous work. Technician was very professional. Explains the situation well and cleaned up well after words. Very happy with the service.

Review 134 (2024-04-29 - Rating: 5)
Daniel was very professional. Did a great job with our plumbing issue. Over all great experience.

Review 135 (2020-06-02 - Rating: 5)
My technician Felipe was a true God send, in all aspects; he was also professional, prompt, courteous and left the area as clean as he had found it! On 3/3/2020 he took care of my backed up drain and provided a wealth of education to me on how to safely and economically care for the drains in my much older home. Cant say enough positive things about the service! His manager was also helpful and provided a site camera inspection of the drain along with an estimate to install a cleanout system. Worth every penny spent.

Review 136 (2020-06-09 - Rating: 5)
They were able to get to my house the same day that I called. The communication from dispatch regarding when the plumber would be to my house was fantastic. The plumber was very personable and efficient and explained everything as he went. I really appreciated the efforts taken to ensure safety during the COVID-19 pandemic. I would definitely use them again, although I hope I dont have to! 😁

Review 137 (2018-04-30 - Rating: 5)
Leonardo #1479 and Luigi #448 came to my house this Saturday as I had a sewer backup into my house. They responded very fast to my request for assistance and were able to assess the situation. It was an ejector pump and the new pump was brought over right away. I am very happy with how fast they worked to correct my problem! Thanks for the great service!

Review 138 (2015-05-04 - Rating: 4)
Customer service was excellent - called on a Saturday and a technician was at our house within an hour. Service was quick and thorough. We were able to get a special drain product from the tech on site to help prevent future clogs. The price seemed a little high but I dont know if it is standard price for someone to come out regardless of the severity of the clog. Would use them again.

Review 139 (2024-03-14 - Rating: 5)
Remy was the young man dispatched to my home. He diagnosed the issue he fixed the issue all while being professional and a pleasant human being

Review 140 (2017-11-16 - Rating: 5)
Very satisfied! Andrew was very thorough and gave me a great explanation of my sewer problem, the steps I should take, and why. I highly recommend Andrew from Roto-Rooter as service provider of choice. I had a field supervisor come out to use the camera to show me the cause and corrections needed for my sewer line. Mark was also great in his explanation of my issues and he made me feel heard in my concerns. I was Very pleased by my experience with Roto-Rooter.

Review 141 (2020-09-29 - Rating: 5)
This was my first time using Roto-Rooter and I’m so happy I did!!! Had to reschedule my appointment and they were very accommodating. The plumber called 30 mins before arrival. He arrived on time, wore mask and shoe coverings. I showed him the rusted pipe, he said it needed to be replaced. He replaced it the same day and in a few hours. I called another place yesterday and they told me it could not be replaced the same day.I’m so happy to have gotten a second opinion, I will continue using Roto-Rooter for all my plumbing needs.

Review 142 (2023-06-02 - Rating: 5)
Alejandro and Sarai were very friendly. They explained the work they would do before they did it. After the explanation, they still asked for permission to start work. Not only would I use Roto Rooter again, but I will recommend them to everyone because of Alejandro and Sarai!

Review 143 (2017-05-06 - Rating: 5)
Very quick response time. I called in the morning at about 8:10. Appointment was set up at 9-11:00am. The plumber Kyle arrived prior to 10:am. He check my water heater and shower faucet. Honestly recommended that no service is needed on water heater. He is quite professional. Get my show faucet fixed quickly and I am 100% satisfied with it. Will continue to use their service and recommend them to friends.

Review 144 (2022-11-25 - Rating: 5)
Very Professional and honest. I turned him around regarding the services because I just paid them a month ago regarding some plumbing work. He came back because he noticed I didn’t receive a proposal and completed the work…Thank you,

Review 145 (2022-02-25 - Rating: 5)
We had an issue with roots growing inside our outdoor pipes which was causing water backup in the laundry room sink. Our technician Sokol was able to come out the next morning and was super helpful, knowledgeable, and friendly. We are very happy with the service.

Review 146 (2016-09-14 - Rating: 5)
Had to replace the ejector pump (again!) which has failed more than once due to certain people putting the wrong things in the toilet and/or disposal. But Roto-Rooter has been excellent. They came quickly and the technician , Joe (#1101) has been excellent each time. He did the work quickly, told us all the details of why the pumps failed, and got us the best deal he could. Sadly he has been here more than once so that we now know each other by name (yikes), but we now ask for him by name.

Review 147 (2018-01-06 - Rating: 5)
Roberto (4341) came to help with a sewer back-up on a Saturday afternoon. He was knowledgeable and efficient and fixed the problem quickly. He called their clean-up team to come give an estimate, which they did within about 90 minutes. While we have high praise for Roberto, the scheduling folks were not as efficient. Roberto arrived nearly 2 hours after his schedulers said he would be here.

Review 148 (2018-10-15 - Rating: 4)
Wish the person on the phone when I called would have given me a specific time frame for when the plumber was coming or told me to check my email for the time frame. Also, I think theyre kinda pricey but the job does come with a six month guarantee. So thats good. The plumber was great. He was quick and efficient.

Review 149 (2016-10-03 - Rating: 5)
The first tech we had on Saturday told us that his rod was not long enough to reach the clog. He sent a second tech. The second tech told us that his rod was broken and he would use a pressure pump on the kitchen sink. The first time he tried he blew water all over my kitchen. He should have quit there. He tried again and the second time he blew black garbage all over my kitchen. Each time hitting the appliances, dishes, food, floor and ceiling He was going to do it a third time but my son told him to stop. He left and we were left with clean up, which took hours. Today we have a third tech and he is addressing the problem and has been extremely helpful. I have been dealing with Roto Rooter for over 8 years and this is the first time i have been upset. The third tech was amazing and restored my faith in this service. The first two should be assessed for his customer service abilities.

Review 150 (2016-10-29 - Rating: 5)
My toilet was clogged and it backed up throughout the entire house. I call rotor rooter and they had some one out to my house in less than a half an hour. The technician Erion was awesome, he gave me a great price. I was truly satisfied with his work.

Review 151 (2016-09-08 - Rating: 5)
Roto-Rooters provide us with excellent and fast service. We called needing assistance and they were at our house the next day. The plumber, Jonathan (#3403) was extremely knowledgeable and really helped us out. We couldnt be happier with the service he provided. He also gave us great information to note for the future and ways to help us keep our sewer pipe safe. Thank you for the service and we would always highly recommend Roto-Rooters.

Review 152 (2017-04-28 - Rating: 5)
I generally dont write a review but when the service is exceptional and professional you are bound to write one. Roto-Rooter is the service company to call when you have any major/minor plumbing issue in your house , their prices are reasonable and service top notch . Starting from scheduling the appointment which they normally accommodate based on your needs . Andrew attended my service call and he was very helpful and extremely professional and more importantly on time . He gave me a free estimate and explained me the process that he would undertake. 5 stars from me is for his professional service. Keep up the good work Roto .

Review 153 (2019-09-09 - Rating: 4)
It was very convenient to submit an appointment request online! We did not receive an email in response, but upon calling Roto-Rooter, they were very helpful and confirmed our request right away. We had a plumber, Manny, come during the hours we requested and the job was done in a very timely manner.

Review 154 (2016-11-03 - Rating: 5)
Plumber/Technician came in, took my input, identified the problems and fixed them. He was courteous and professional.From the time I made a call to the time of completion was about 3 hours. I was fortunate to have someone available at the beginning of the 4 hour window, but it was nice to have my problem immediately resolved.Excellent service

Review 155 (2017-07-18 - Rating: 5)
On 7/10/17, we needed work done, and the Technician Robert Welch #2954, really took the time to explain options. He was very professional and caring. Within a short amount of time the clog was fixed, thanks to the excellent work of Robert. There should be more technicians like Robert that have this caring attitude towards clients.

Review 156 (2018-04-14 - Rating: 5)
Excellent, quick service on a Saturday. We called because our basement drains were backing up. Within 1/2 hour a sewer guy was here, determined rather than a sewer line problem we had an issue with our ejector pump. He called his office and a plumber was dispatched with the proper equipment and expertise. Our plumber was Pat # 1899. Pat was friendly, courteous and completed the job quickly. He replaced the pump and gave us instructions to prevent further issues and was on his way within an hour.

Review 157 (2018-01-03 - Rating: 5)
Mark Dennis #4322 and his crew were life savers for us when our sewer line was blocked. His outside crew that came in the freezing temps to dig out and replace our outside sewer pipe were outstanding. I feel horrible I dont recall there names but they went above and beyond to do a great job and saved us money with their ingenuity. Made sure the city approved the permitted work and so they could cover the hole. Huge Thank you from us!

Review 158 (2018-10-28 - Rating: 5)
Tyler #4364, came out within two hours after we called. Our main line from the house was blocked and water was coming back into the home. I had already removed the toilet before he arrived. Less than 2 hours later the line was clear of tree roots and debris. He thoroughly explained the job and since we lived in a forty year old home, he explained the future costs that we might expect to incur. He was efficient at clearing the line and cleaning up afterwards. I will definitely would not hesitate to recommend him. Thank you.

Review 159 (2017-12-06 - Rating: 5)
Our technician was excellent! He explained everything before hand and had no surprises. He left no mess , did a excellent clean up. He was on time and very personable. If you have a plumbing problem be sure to call them, if you get Burim , 4326 you are even luckier!

Review 160 (2016-05-09 - Rating: 5)
Very satisfied. Water heater was leaking all over and had issues with original set up of pipes and space. Roto-Rooter was available to come out the next morning and replace my old unit with a new one. They actually went and found the correct size for the unit I needed and purchased it for me. The tech was very good and was able to get everything uninstalled and installed with no issues even though there were some challenging space restraints. Thanks to Peter for being so nice and doing such a good job.

Review 161 (2024-10-18 - Rating: 5)
Roter sent John the plumber to do some work at my house.Very polite and helpful, John did a phenomenal job.His customer service is top notch.He addressed all issues and was fast as-well very good professionalism.

Review 162 (2016-12-21 - Rating: 5)
Kyle 784 was very polite and made sure my drain was really cleared and going to work before he left. He didnt care how long it took, he was going to do it right. They were at my house the same day I requested them. Highly recommend.

Review 163 (2016-04-17 - Rating: 5)
We had a real backup problem, but Rotor-Rooter helped salvage the day. I had my whole family in town for a long weekend when the pipes started backing up into the basement. Kyle (tech 784) from Roto-Rooter was here fast, was extremely professional and knowledgeable and was great to talk to. He handled everything, including working with his group to make sure I get all the services I need to make sure the problem is completely fixed. The price was very reasonable and since it was a flat rate, it didnt budge at all to take advantage of my situation.I would call Roto-Rooter again in a heartbeat!!

Review 164 (2018-02-12 - Rating: 5)
Chris (plumber #3393) and Brody (field supervisor) were both excellent, very professional, knowledgeable, and efficient at what they do. They were able to provide me an estimate and service my ceiling leaking issue the same day, while also providing support with the insurance process. The ceiling leak situation was resolved within a few hours. Highly recommend them, and would most definitely use them again for any plumbing issues.

Review 165 (2017-09-18 - Rating: 5)
Pat #1899 from Rotorooter was promptly at my house as requested and was very quick and efficient. He explained the problem to me and gave me the estimates to consider and was done in less than 30 minutes.Awesome job and very friendly as well.

Review 166 (2022-07-07 - Rating: 5)
Cy, was at my home before I arrive. My toilet was running inside no leaks. Cy replaced the pump & pipes. It seem a little pricey but it was worth it because. My toilet was fix within 30mins & he came out the same day I called. He was super nice & very professional. Thanks, Cy great work!!

Review 167 (2022-10-21 - Rating: 5)
I called to have some repair work done and someone came within an hour to assess the problem. He then called Alejandro and set a time to fix the problem. He came today with his assistant Eric. They came on time, were very professional, and took the time to answer my questions. I will definitely call them again for any repairs. Alejandro was great!

Review 168 (2018-01-11 - Rating: 5)
Our garbage disposal unit was broken. We were able to get prompt service from Roto-Rooter. Our technician Peter was efficient and affable. The whole replacement and cleaning took no more than an hour and fifteen minutes.I am giving a 5 star as our need was urgent and the service was prompt. The only criticism will be the pricing. I found it exorbitant even after Peter gave me a $50 discount.

Review 169 (2019-09-24 - Rating: 5)
Jeff 4164 did a fantastic job in my grandmothers two flat on Chicagos South side! He assessed the work that needed to be done thoroughly, and efficiently. He also worked between two units with respect and care; changing out his protective shoe casings each time. At the end of the job he explained everything he completed, and suggested excellent next steps if we desired to do so. I would definitely refer Jeff 4164 and Roto-Rooter to anyone needing plumbing and drain service! Thank you.

Review 170 (2018-02-05 - Rating: 5)
Our technician Tim was great. He was able to quickly fix our backed up sewer and get it back to a working condition. He was very knowledgeable and helpful. I will definitely refer RotoRooter to friends and family

Review 171 (2022-03-30 - Rating: 4)
The technician CY 9823 was excellent 5/5. He was professional and quickly fixed the problem. My only complaint was with the dispatch scheduling. I was originally told there was a plumber dispatched and would arrive in about 30 minutes but no one showed up for 3 hours. I called again and they arranged for another plumber and he arrived promptly.

Review 172 (2021-02-06 - Rating: 5)
Cy tech#9823 was super helpful and quick throughout the entire service process. He did a very good job explaining what exactly the issue was and was able to resolve it in a quick and easy manner. Highly recommended! Will definitely use for future servcies!

Review 173 (2023-04-04 - Rating: 5)
I called Roto Rooter for a drain backup and they were at my door within an hour! They were very professional and explained the issues clearly. Got it cleaned up and resolved within a couple hours. Thanks!!!

Review 174 (2018-03-17 - Rating: 5)
It was so easy to book the appointment. I emailed at midnight while I was thinking about it, entered a preferred date and time, and the appointment was confirmed for the requested Saturday afternoon within two hours! The service person, Tyler (4364) came on time, was extremely polite, explaining everything to us, and was thorough in ensuring that our drains cleared property. We are very happy with the service.

Review 175 (2018-02-06 - Rating: 5)
Technician was professional and very knowledgeable. We had a problem with our shower handle (old Moen cartridge was stuck). I had tried to fix it without success and in fact trying to fix it made it worse so I called Roto-Rooter for help and they sent a Technician on a Sunday morning who took care of the situation in a couple of hours (the assembly had to be cut out and new one installed ). The technician did all this with only minimal damage to the tiles around the area that had to be cut out and set it up so that I could replace the broken tiles in the easiest way possible, he gave me all the details I needed to ensure proper fixing of the hole left behind which I just fixed this past weekend. New shower fixtures look great and we are just happy we got prompt and professional service.

Review 176 (2016-05-30 - Rating: 5)
We had a backup issue in our basement on Memorial Day due to some roots in our sewer main. I called several companies in the area, and Roto Rooter was the only one that answered the phone. They were at my house less than 2 hours after I called which was great considering it was a holiday. The technician was very friendly and experienced. He went out of his way to make sure that he kept our home clean as he worked. He explained everything he did and even made a 2nd pass to make sure that the blockage was entirely clear. The service was great.

Review 177 (2018-02-18 - Rating: 5)
Peter (Tech #709) was recommended to us by another employee from Rotor Rooter; who did a wonderful job at our house. Peter handled the challenge of replacing a second story rotting floor area, cutting out the 4 pipe elbow in a very tight area. The flange that the toilet sits on had broken down over time and needed to be replaced. Peter arrived at the house in the middle of the afternoon and did not leave until was the job was perfect and complete at midnight. We really appreciated Peter coming out on short notice and doing a wonderful job that another company handled very poorly. He was very professional and courteous -

Review 178 (2016-12-05 - Rating: 5)
Kitchen sink was backing up. Called Roto Rooter and they sent someone out the same day. Our tech Tim was great and walked me through everything he was doing. I know the price before he even started so there was no surprise. I will use them for all my pluming problems

Review 179 (2020-06-11 - Rating: 5)
Called late afternoon and they were able to come within three hours to help fix clogged pipes that were causing toilet to leak. It was a big job but they got it done and David (4004) was very kind and explained everything in great detail. He also let us use coupon from website. the COVID-19 pandemic he wore extra protective gear And kept a safe distance. He also cleaned up the workspace perfectly. Would 100 percent use him and Roto-Rooter again.