Mr. Rooter Plumbing of Williamsburg

Photo of Mr. Rooter Plumbing of Williamsburg

Located in Williamsburg, Virginia

Address: 108 Ingram Rd Building 1, Suite 5, Williamsburg, VA 23188

Phone: +1 757-986-9209

Rating: 4.8

Services

  • Identifies as women-owned
  • Online estimates
  • Repair services
  • Credit cards
  • Credit cards

Categories

  • Plumber
  • Drainage service
  • Hot water system supplier
  • Septic system service
  • Water filter supplier

Photos

Latest Fire Recovery & Restoration Services

Comments

  • Review 1 (2025-01-02 - Rating: 5)

    Very dependable and although expensive, you get what you pay for! Quality work, kept in touch and when the tech didnā€™t have the correct part on his truck, he ran to the shop and picked up and returned. It was well past the end of a long day for him but he saw this leak through and put our minds at ease! Highly recommend their services.

  • Review 2 (2024-12-05 - Rating: 5)

    Extremely pleased with Mr. Rooter in Williamsburg.My call was answered by a real person and I was able to schedule an appointment the next morning.I was provided advance notice of Bryceā€™s arrival and he actually arrived a few minutes early!I was pleasantly surprised to see that Bryce was knowledgeable and courteous.He provided a couple solutions to my plumbing issue with precise estimates for each.By the way, this diagnostic issue was free of charge!Thanks to his clear advice, I was able to purchase a part locally and fix the problem myself!I wonā€™t hesitate to call Mr. Rooter in the future with any plumbing needs.

  • Review 3 (2024-11-22 - Rating: 5)

    I called on a Saturday, expecting service on a Monday or later the following week. I had called two other plumbers, one saying they could not provide service until the following week, the other gave me two weeks delay. Mr. Rooter told me they could come on that Saturday, at the same rates as any weekday call. I got service right away. Joey was on-time, pleasant, knowledgeable, and thorough. He performed a diagnostic test of my washing machine connections and drain system. He could find nothing wrong, so the decision was that if the water leak occurred again, it would be a problem with the washing machine (which he is not authorized to fix). He only charged me a nominal amount to come out and do the testing. We had same-day peace of mind and almost no expense. I would highly recommend Mr. Rooter plumbing!!

  • Review 4 (2024-12-19 - Rating: 5)

    I was very pleased with Bryce Hertzler technician with Mr. Rooter Plumbing. He was able to diagnose my hot water heater immediately and replaced same day!! He was professional, polite and explained each step in detail. I highly recommend Mr. Rooter. Great communication with expected results.

  • Review 5 (2024-11-08 - Rating: 5)

    We have worked with Mr Rooter twice. Once was an emergency and the other a valve repair. Both times, the job was done well. Highly recommend.

  • Review 6 (2024-12-06 - Rating: 5)

    We had an excellent experience with John and Wyatt. They walked me through the estimate we had received two weeks earlier. When I clarified some of our house history, Wyatt pointed out that I really didnt need to have the shower valve replaced, which saved us $800+. They removed a large vanity and wall mirror to repair a leak which most plumbers wouldnt do. The replacement sink we bought needed some additional hardware. They told me exactly what I needed so I could run out and get them myself and save additional money. Wyatt and John were incredibly polite and professional. I was beyond impressed with the work ethic and integrity.

  • Review 7 (2024-09-19 - Rating: 5)

    Bryce and Brad went above and beyond to fix our hot water heater ! They treated us with respect and patience. And even saved us some money ! We will definitely call Mr. Rooter for all our plumbing needs. Since our house call, weā€™ve had another issue at our new store grand opening! Vanessa answered our call and sent Joey out on a busy Saturday. Joey was just as wonderful and competent as Bryce and Brad. !! This company seems to hire the best and brightest young plumbers. Mr. Rooter is our plumbing company for life. !!

  • Review 8 (2024-09-18 - Rating: 5)

    Fantastic Service! We called with a couple minor problems and Bryce was here within a couple hours. He was delightful, pleasant and really a people person, customer-service guy. Work was done quickly and efficiently and we couldnt be happier!

  • Review 9 (2024-10-16 - Rating: 5)

    Mr Rooter fixed my hot water heater and a toilet. They were very professional and great to work with. Brandon and Wyatt were very clean and thorough. I was given several options with pictures to help me decide how I wanted to proceed. I am very happy with their work and recommend them highly.

  • Review 10 (2024-07-27 - Rating: 5)

    Absolutely fantastic company. We had a leaky tub faucet for two days and after countless calls and no shows, Mr. rooter was able to come out within 20 mins of my call. ON A SATURDAY. Mark was very helpful on the phone and sent Bryce out right away. He was professional, efficient, and knowledgeable. Got us taken care of in a quick manner and fixed the issue. One of the most reliable companies I have worked with. Canā€™t thank you all enough!!!

  • Review 11 (2024-12-13 - Rating: 5)

    We just had service for a clogged bathroom drain. Daniel was our technician. He was prompt, courteous, neat and tidy and just a super pleasant person. He is an amazing representation of your company. Thank you, Daniel!

  • Review 12 (2024-10-15 - Rating: 5)

    First time to use them for plumber service. This time, my tenant found a potential water leakage and called Mr. Rooter for leak detection purpose. They checked all pipes and found that the washing machine drain caused the problem. They do not charge any extra and simply told me to repair the washing machine or replace it. Great service.

  • Review 13 (2024-07-18 - Rating: 5)

    OUTSTANDING SERVICE!! We had a clog in a one-bedroom home/cabin with a house full of folks. We had an emergency situation for sure, and it was after hours. Mr. Rooter answered my call immediately and assured me they could take care of it. They dispatched Daniel to the property and he was there within a couple of hours, to a fairly rural location. He completed the repair quickly and professionally. We had a great experience, we really appreciated helping out when we had an urgent situation, and I highly recommend them. FIVE STARS!!

  • Review 14 (2024-11-26 - Rating: 5)

    We had Daniel Strother come out to fix the clogged pipes and he was very professional and friendly he explained everything that he was going to be doing, how much it was going to cost and had it fixed in No time. We will definitely call Mr Rooter for any and every plumbing issues we have.

  • Review 15 (2024-09-28 - Rating: 5)

    They did an awesome job helping us replace a hot water heater. It wasnā€™t an easy job, as the tank was difficult to drain. Took three men to do the job, yet they did it. Yes, highly recommend them to do your plumbing work. Second time I had them in out within the last couple of weeks. They are my to go men.

  • Review 16 (2024-08-24 - Rating: 5)

    Wyatt and Brandon. Cant thank you guys enough for coming out first thing and repairing the water line coming into our home from the meter. They made quick work of the problem as well as educating me on the causes and future replacements that may need to be made. Straight to the point with no pushy sales gimmicks. If I have any more issues, theres no question I want these guys resolving it. Fast, friendly and honest. They are on top of their game! Thanks again fellas! šŸ˜ŽšŸ‘Š MJ wanted to give you another high five for the rapid response and excellent service šŸ¤ššŸ¤š

  • Review 17 (2024-12-05 - Rating: 5)

    Our plumber arrived within half an hour of our call, diagnosed and fixed the problem within a few hours, all after 5 pm at night! He really knew his stuff and explained everything he was doing and why it was necessary

  • Review 18 (2024-08-31 - Rating: 5)

    I highly recommend Mr. Rooter Plumbing! This was our second time needing there services. Joseph was prompt, explained in detail about the estimate and quoted us an excellent price. Service was top notch.

  • Review 19 (2024-08-10 - Rating: 5)

    My usual plumbers were booked up for over a week away, and Mr. Rooter came out and fixed a leak under my sink in a matter of 1-2 hours from when I initially called them. Very professional all the way. Great experience and I will call them first moving forward.

  • Review 20 (2024-08-02 - Rating: 5)

    I just wanted to take a minute and thank Mr. Rotter Plumbing of Williamsburg for not only doing an exceptional job every time but also for going above and beyond. And in particular, Bryce and Justin have been outstanding every time for our home projects and I appreciate the company always following up to make sure that we are happy with the service.

  • Review 21 (2024-08-19 - Rating: 5)

    As always, very pleased with the service provided. Wyatt & Brandon performed annual maintenance on the tankless water heater. They were pleasant, respectful, knowledgeable and efficient. We are very glad to have found and contracted with Mr. Rooter.

  • Review 22 (2024-07-04 - Rating: 5)

    Staff very friendly and easy to work with. I just replaced the fill valve and made adjustments to it but to no avail it solved my prob. It was a faulty valve which Bryce the plumber informed me of.He replaced the faulty tank fill valve and my water constantly running stopped. Reasonably priced, was a little shocked by it lol. Best part Is when I called they were out same day. Excellent service..

  • Review 23 (2024-10-07 - Rating: 5)

    Tony and Justin arrived to fix the problem with my leaking bathroom faucet. Having diagnosis the problem and offering several options, they went to work. They even gave me an estimated cost of the job. When finished, they cleaned and removed all of the unusable items from the worksite. Thank you Mr Rooter Plumbing of Williamsburg for a job well done.

  • Review 24 (2024-07-19 - Rating: 5)

    My hot water heater was leaking and I called the HVAC company Iā€™ve used for several years. They put me on their schedule but were so backed up that they couldnā€™t get out to replace it for another two weeks. Fast forward to the very next weekend and my water heater leak was much worse. I knew it couldnā€™t wait much longer. I reached out to Mr. Rooter on a Saturday morning. Within 10 minutes from hanging up with a phone representative, two techs showed up at my door. They confirmed that it needed replacing and after giving me two different size options and a quote that was within $100 of my HVAC companies quote, it was a no brainer to have Mr. Rooter do the job. They were pleasant, explained everything and had everything completed within 3 hours. I will definitely call on Mr. Rooter in the future. Thanks!

  • Review 25 (2024-11-02 - Rating: 5)

    I called Mr. Rooter at 11:30AM asking for help with my 17 year old Rinnai tankless that had died. By 4:00PM, technician Wyatt Ernsting had replaced it with a new Davien unit. Mr. Ernsting is a true professional. It was a pleasure to watch him work. Mr. Rooter is now my go to plumber.

  • Review 26 (2024-10-02 - Rating: 5)

    The two techs that came out were fantastic. Could have totally screwed us but saved our behinds and fixed our leak for couple hundred bucks. Canā€™t go wrong. Good company in a state full of terrible thieving companies. Highly recommend these good old boys.

  • Review 27 (2024-08-02 - Rating: 5)

    Daniel was great! Phoned the office at about 8:45 am and they were at our house just after 10 am. He gave estimate after looking at item to repair. He was timely and efficient. Great company. Great technician.

  • Review 28 (2024-08-21 - Rating: 5)

    I was really happy with a recent visit from our Mr. Rooter plumber, Joey. He was polite and professional and explained the work that he was doing. He did a great job at a very reasonable price.

  • Review 29 (2024-10-08 - Rating: 4)

    Very professional. Fast service. Locally operated in Williamsburg.Daniel was extremely diligent and he worked tirelessly on a job that had some pitfalls and rainy conditions in a crawl space. He is a great asset to Mr. Rooter.

  • Review 30 (2024-09-30 - Rating: 5)

    Wyatt was an able and knowledgeable technician. He diagnosed our problem right away and offered several solutions to fix the issue. He also was forthcoming with helpful information to avoid similar problems in the future. Very friendly and helpful.

  • Review 31 (2023-07-24 - Rating: 5)

    Highly recommend Wyatt Ernsting at Mr. Rooter in Williamsburg. Mr. Ernsting was able to remove and replace the sewage ejection pump in our basement unit without requiring that we remove the cabinets. We had several other highly rated plumbers in the area take a look at the jobā€¦but they wouldnā€™t touch the project without complete vertical clearance - meaning weā€™d be ripping out and replacing cabinetry along with the pump. Removing and reinstalling the cabinets would have easily doubled the cost of a $3,500 project. Weā€™d also have spent weeks coordinating between trades to limit disruption to our tenants. I can say without a doubt that Mr. Ernsting saved us thousands of dollars and an immeasurable amount of time and stress. Highly recommended. Before and after photos posted. Thank you!

  • Review 32 (2024-07-30 - Rating: 5)

    Thank you Bryce and your assistants . We thought our repair s today would be normal . It turned out to be a lot . One thing led to another . Bryce was on top of what needed to be done . He also took the time to show me what needed replaced or repaired . He took pictures too . Lets hope for another good 20 years of good service .

  • Review 33 (2024-07-08 - Rating: 5)

    Top notch experience with Mr. Rooter. Our tankless water heater was leaking on Friday and we decided to try calling Mr. Rooter...first of all...THEY ANSWERED THE PHONE!!!! And then sent out the amazing Tony within an hour to analyze the situation and make recommendations: repair or replace? We wisely chose to replace. Tony worked in crushing heat to install the new water heater and within two hours it was up and running. He gave us some pointers and cleaned up. Came back today (Monday) to tweak the system for us. Perfection. We are Mr. Rooter FANS for sure!

  • Review 34 (2024-05-28 - Rating: 5)

    Iā€™ve used them twice and Iā€™ll use them again when I need it. Great customer service when scheduling, then I got a phone call 30 minutes before the plumber arrived to say he was on his way (all within the 2 hour window I was given). The young man (Bryce, I believe) that came was friendly, professional, and provided thorough details and estimates. I canā€™t comment on their prices compared to other plumbing companies in the area, but good communication, good service, and respect for my time is always worth it to me.

  • Review 35 (2024-08-15 - Rating: 5)

    I appreciate the plumbers coming in to fix my faucet , however, it was the wrong size. He told me what I needed, returned the next day and installed my faucet. Great job Mr. Rooter and you team.

  • Review 36 (2024-07-23 - Rating: 5)

    The technician was very thorough in solving my issue with my tankless water heater. He even called the manufacturer for additional assistance. I highly recommend Mr. Rooter for your plumbing needs!

  • Review 37 (2024-12-31 - Rating: 5)

    Mr. Rooters technicians are fast and professional. Brent and another gentleman came quickly and took care of everything fast. They were very informative and helpful and helped us understand why our water heater was so susceptible to the hard water we have. I wont hesitate to call Mr. Rooter for future plumbing needs. They do great work.

  • Review 38 (2024-06-23 - Rating: 5)

    I had a leak under my kitchen sink. I noticed Mr. Rooter Plumbing truck in the neighborhood the day before, so I called them. They were there the same day and completed all the work and Wyatt and Brandon were so polite and professional. Water problems are never easy to deal with, but they made it much easier. Even the dispatcher I talked with was so helpful and coordinated the services quickly.

  • Review 39 (2024-12-31 - Rating: 5)

    I cant say enough great things about our experience with our Mr. Rooter field technician Travis. After being out of the country for three years and returning Saturday our 74 gallon, 9 year old water heater was leaking slowly from the purge valve. I researched our water heater which was huge for our 1400 sq ft townhome and it only had a 6 year warranty. We called and within 20 minutes Travis showed up to diagnose the issue and would have gladly replaced only the valve without issue but he let us know that they couldnt warranty the work because our heater was way beyond its warranty period. So we had him replace the whole water heater with a smaller 50 gallon. He and his partner were done in probably less than an hour. No fuss, everything was smooth and everything fit. Our water seems to even flow better now. Were definitely going to call Travis and Mr. Rooter for our sink and water filtration system. Thank you Travis and Mr. Rooter! Top notch work!

  • Review 40 (2024-07-07 - Rating: 5)

    Weekend. After hours. No water in the house thanks to a broken faucet valve. Not a good combination. I was pretty sure Id have to wait until the next day (at least). But Daniel rushed out and saved the day. Within an hour hed replaced the broken hardware and had us up and running--and flushing--at a fair price. 11/10!

  • Review 41 (2024-07-09 - Rating: 5)

    Ive been a client since 2018. These folks are efficient and honest, reasonably priced. If something goes sideways, theyve got your back. I would give 10 stars if I could. Customer service has always been on point, communication is very timely, their work is superior. Thanks guys!

  • Review 42 (2024-09-07 - Rating: 5)

    Mr. Rooter provide us with a friendly and polite plumber who solved our leakage problem. The charge was also very fair. We will use you again in the future, if needed.

  • Review 43 (2024-09-21 - Rating: 4)

    Daniel did a great job replacing my water heater. He explained everything that would take place and was a pleasure to have help me.

  • Review 44 (2024-10-26 - Rating: 5)

    Dan did a great job! He arrived early, kept us posted on what was going on and got the job done.

  • Review 45 (2024-05-11 - Rating: 5)

    Very helpful and Family oriented. Had a pipe bust under our foundation and it was the 3rd pipe break in 7 years and we originally went with another plumbing service because the were available right away and Mr. Rooters technicians were all booked. We werent too satisfied with what we were getting from the other company and Mr. Rooter called to check on us and make sure we were taken care of so we had the come out and bit the bullet to have a total re-plumbing. The price were fair and the 2 technicians Wyatt and Brandon were absolutely phenomenal! The were very professional and even took the time to interact with my 2 little children when they were spoken too. They finished the job in 2 days and those poor guys stayed late the second day to make sure my family had water and was taken care of.

  • Review 46 (2024-12-08 - Rating: 5)

    I am very pleased with their services. Had 2 toilets installed. Plumbers were very professional.

  • Review 47 (2024-08-22 - Rating: 5)

    I can say its a true honest outstanding company Mr Rooter and Plumbingof Williamsburg Va. Mr..Daniel and his two partners was outstanding they gave me laughter Joy and honest group of mens they fix the problem I can say it was great to know these guys was wonderful.Thanks šŸ˜Š

  • Review 48 (2024-11-07 - Rating: 4)

    They had to reschedule us twice due to emergencies but they are friendly and efficient, they do great work.

  • Review 49 (2024-06-24 - Rating: 5)

    Brent came to our home in under 30 minutes. He quickly figured out the problem and solved it. It was not as serious as we expected, so we were pleased with the cost. Great job. Highly recommend Mr. Rooter.

  • Review 50 (2024-07-03 - Rating: 5)

    I called several places and no one called me back. Mr. Rooter called me when they said and arrive with in the window they said. They were Prompt, professional and great follow up. Just a little pricy. But the job is done. I will use them again.

  • Review 51 (2024-08-28 - Rating: 5)

    Thank you so much for the prompt, professional and courteous service Daniel! My new garbage disposal is wonderful. I recommend Mr. Rooter as the best plumbing service in Williamsburg!

  • Review 52 (2024-10-10 - Rating: 5)

    Every place I called that wanted to make me wait, some a week, others almost a month to come and help me with my tankless water. These guys came the next day and get the things done as expected and their prices were fair.

  • Review 53 (2024-06-12 - Rating: 5)

    Fall 23 - A Mr. Rooter plumber came to my house to assess the issue I was asking about. He took his time answering my questions and explaining what hed recommend. Very pleasant and seemed very honest, as opposed to unreasonable and crazy-expensive info Id gotten from another company.----------------------------------------------------------------------Summer 24 - Mr. Rooter absolutely met our high expectations. When you have to deal with the pain of an expensive repair, its nice to know youre dealing with honest professionals who do excellent work and seem to actually care about the customer.

  • Review 54 (2024-08-08 - Rating: 5)

    They came the same day and did a great job replacing the pipes that connected to the ac unit for better drainage. They were very easy to work with.šŸ˜‰

  • Review 55 (2024-03-01 - Rating: 4)

    Efficient, friendly, prompt, complete same day repair even though not an emergency. Also, very effective use of paperless electronic technology. Smoothest I have seen. Pricey for a pretty standard repair that took little more than an hour, but would still definitely recommend.

  • Review 56 (2024-10-02 - Rating: 5)

    Two great guys showed up when I was told theyā€™d show up, they did what they said theyā€™d do, offered clear explanations, and made me confident that my water disaster would be resolved. Joe and Aiden are great.

  • Review 57 (2024-06-03 - Rating: 5)

    Today was my second experience with Mr. Rooter. A pipe under my house was leaking which required a determined and professional plumber to access it and to repair it. Mr. Rooter for today was Daniel Strother. Daniel is courteous, caring, knowledgeable and competent. Crawling through a dark and damp and unpleasant space under a house is not an attractive assignment. Daniel did this job with an optimistic, joyful and brave approach. The job is done, the leak is repaired and Daniel has made a new friend! I highly recommend Mr. Rooter for anyone with plumbing problems, large and small... even the unattractive ones. Mary Ann Brendel

  • Review 58 (2024-05-09 - Rating: 5)

    Tony did a excellent job in my bathroom. Not only on the work he performed but letting me know about the cost I will be paying. Very knowledgeable, professional, on time, and overall a good dude. Will definitely use again. Thank you

  • Review 59 (2024-02-23 - Rating: 4)

    This was, from start to finish, a wonderful experience (who says that about plumbing issues??)! Sherry was warm and welcoming in getting service scheduled, and Joey was polite and skilled, explaining every step of the process. Not only that, he left the place cleaner than he found it! I did not anticipate that he would clean up the utility sink where the backup was occurring. The only reason I selected 4 stars was cost. It was quite a bit higher than I expected. But the people and service were exceptional, and it would have been 5 stars on everything but that.

  • Review 60 (2024-09-27 - Rating: 5)

    Very timely help with our issues! Very professional workers as well as front end staff! We were very pleased with their scheduling and work.

  • Review 61 (2024-05-17 - Rating: 5)

    Very prompt and replaced my cracked ceramic bathroom sink within a few hours. Very considerate young man who got here on time got the work done, cleaned up and did more than just replace the sink. Cleaned trap, tightened faucets and fixed stopper. Also replaced shut offs for both water lines. Very pleased from start to finish.

  • Review 62 (2024-03-20 - Rating: 5)

    Could not have been happier with the service. Woke up to no hot water in the house. They were on site within an hour and had the problem resolved within a couple of hours, installing a new tankless system after explaining the various options. Even better, as they walked through the house they noticed a couple of smaller issues in one of the bathrooms I had not noticed and that likely were affecting my water bill. They fixed those too and gave me a 30% discount on those additional fixes since they were already here.

  • Review 63 (2024-05-25 - Rating: 5)

    Mr. Rooter texted the picture and name of the plumber coming. They responded quickly and repaired efficiently and at a fair price. Very happy with service and result. Call them if you need a plumber. You will be happy.

  • Review 64 (2024-02-15 - Rating: 5)

    Wyatt and Brandon did an outstanding job repairing my whole-house shut off valves. They were able to arrive promptly, explained the exact repair they were going to perform and were very transparent with pricing. In addition, they answered all of my questions and they back up their work.I used to have another plumber, but these guys are now my plumbers moving forward.

  • Review 65 (2024-05-29 - Rating: 5)

    Professional and thorough with fair pricing. The service techs were friendly, took pictures, and answered every question I ask; I asked many!!! I will definitely use Mr. ROOTER for my future plumbing needs for sure.

  • Review 66 (2024-01-02 - Rating: 5)

    While there is no such thing as a cheap plumber, They did give us several options of working with us to get this major issue taken care... They were professional and the work was well done and documented all the way with a special camera they used to find Issues. And when they finished, the area hardly looked like it had ever been dug up. I especially appreciated their patience in answering all of our questions. 5 stars for their professionalism.

  • Review 67 (2024-09-13 - Rating: 5)

    I had a very positive experience with Mr. Rooter Plumbing. The technicians are very friendly and professional. Thank you for the prompt service!

  • Review 68 (2024-09-08 - Rating: 5)

    We were very fortunate and pleased to have Wyeth and his crew mate, Brandon, come to our aid on such short notice to replace the main water line to our house. Wyeth expertly determined the cause and solution to our problem. Brandon prepped the necessary areas and Wyeth made the appropriate connections in a record 3 days, with all necessary permits and inspections in place. A job well done.

  • Review 69 (2024-05-20 - Rating: 5)

    Bryce took much time and care in finding the root cause of the leak coming from my bathroom. After determining the problem, he and another associate came in to repair the sink pipe which was damaged by a nail during construction of the home. They cleaned after and left my home as clean as possible. If I ever have a plumbing problem again, I will definitely call Mr. Rooter in Williamsburg!

  • Review 70 (2024-12-25 - Rating: 5)

    Needed an emergency repair, they came out same day, very professional, quality work.

  • Review 71 (2023-09-13 - Rating: 5)

    I appreciated having an actual person answer my call, instead of a voicemail. Very responsive and able to schedule an appointment quickly. I received a call telling me when someone would come and even an email with their name and photo. He called before coming to tell me when he should arrive and was punctual. Very professional and made me feel comfortable having someone in my home. Thank you for follow up call to see if I was satisfied with the work that was done.

  • Review 72 (2024-01-02 - Rating: 5)

    Needed to have our tankless water heater checked out and had the good fortune of calling Mr Rooter Plumbing in Williamsburg. They sent a technician in less than an hour and he was great. He knew the unit, he explained or answered my questions and was quick and efficient. Reasonable price too so I signed up for an annual inspection plan to get in front of any problems. Very happy and now I have a company for my plumbing needs that I would recommend.L. Payne

  • Review 73 (2024-06-21 - Rating: 5)

    Wyatt is very honest, professional and knowledgeable. We have only been in Williamsburg for three weeks and have used Mr. Rooter twice with very good results.

  • Review 74 (2024-01-26 - Rating: 5)

    Had a toilet that was constantly running and I could not get it to stop. Called in the morning, around 8am, and had a tech at the house within an hour. Needed a new toilet and he was able to get a tech to install it within another hour. Job was completed before noon. Both of the techs who came were very professional and explained everything to me in a way I could understand. I 100% recommend!

  • Review 75 (2024-10-12 - Rating: 5)

    The job was to replace a cooktop stove, the team was very professional and efficient, took precaution with the installation. Highly rec!

  • Review 76 (2023-08-21 - Rating: 5)

    Mr Rooter Bryon, Daniel, and Matthew responded the same day I called to repair my water main leak. They did an excellent job and thoroughly restored the disturbed areas. They were extremely knowledgeable and described all the work they were doing and were extremely polite and helpful. I also had them check my refrigerator water valve to ensure that it was metal and not plastic and add a more accessible water shutoff valve on the other side of the wall in my pantry. They were extremely careful in moving my frig to ensure the hardwood floor was not scratched. They did a fabulous job with very little mess. I will definitely use Mr Rooter again.

  • Review 77 (2023-11-19 - Rating: 5)

    Matthew Jensen and his co-workers did an outstanding job in fixing our plumbing problem. We highly praise them in how they handled this situation. They were very nice and respectful. We were very pleased with the outcome. Thank you all.

  • Review 78 (2024-04-21 - Rating: 5)

    The Team was able to work a quasi plumbing emergency that I had and reacted very quickly to my request. They arrived sooner than expected snd completed the work with outstanding results. Iā€™ll use them again.

  • Review 79 (2023-10-16 - Rating: 5)

    We contacted Mr. Rooter to replace a standard height toilet with a comfort height one. Joseph and Paul were extremely professional and explained our options without trying to oversell or push any particular product. They were able to do the toilet replacement the same day. When removing the old toilet they discovered that the builder had incorrectly installed the previous toilet flange which turned this into a large project than expected. Joseph and Paul did their utmost to minimize disruption despite the need to cut into the slab to replace the bad pipe/mount. Installation was still done the same day, and with a great attitude despite it taking much more time and effort than initially planned. I highly recommend their service.

  • Review 80 (2023-08-16 - Rating: 5)

    My water heater died just as we were leaving for vacation. I first tried my usual HVAC company who informed me they didnā€™t do water heaters... I then called Mr.Rooter Plumbing and (1) spoke to a real person who (2) dispatched a tech who phone and confirmed his arrival IN TWENTY MINUTES. Matt was both personable and professional and replaced our water heater in an amazing amount of time. We were able to leave for our vacation just a few hours later. He also cleaned up and documented the whole process with photos. Yes, it was pricey but I was thrilled with the responsiveness and quality. Could not be more pleased!

  • Review 81 (2024-10-14 - Rating: 5)

    Whole house filter installation...Also smart valve installed in utility entrance. Previously descaled tankless water heater. All quality professional work highest quality. Members of their special price discount club. Saved $$$. Changed the water filter which had a lot of iron rust filtered out. Rust from the city and county iron water pipes. Descaled the tankless. Both are annual jobs. The plumber who came was very professional.

  • Review 82 (2024-06-10 - Rating: 5)

    Out of about 3 plumbing companies that i called, this is the only one that answered quickly and was able to get a technician to me on Saturday and at the time frame that i needed them to come.... other people were saying up to a week waiting period which was unacceptable...my plumber Daniel came and was very professional and let me explain the problem without interrupting me,then he made his suggestion and completed the work at a fair price.If need be i will be using them again.

  • Review 83 (2024-05-01 - Rating: 5)

    Theyve done a number of jobs for me and are always very professional and quick to task. DANIEL helped me out this time and actually did the job cheaper then the estimate! He was very friendly and efficient!Thx DANIEL!

  • Review 84 (2023-11-25 - Rating: 5)

    We have been getting services from Mr. Rooter for 3 years. Each job was done excellently. On top of that, everybody we dealt with came across as decent and honorable. We felt very comfortable dealing with them.

  • Review 85 (2024-02-22 - Rating: 5)

    We called Mr. ROOTER Due to an emergency with RRV toilet and they sent out Wyatt. Who is superb? He fixed it within minutes and went way and beyond what I would have expected. I recommend him and their company to everybody.

  • Review 86 (2024-03-19 - Rating: 5)

    Exorbitant, but probably worth it. A real person answers the phone 24/7. Came out and gave an estimate an hour after calling them.Brent, the plumber, arrived two hours later. He was personable, thoroughly competent, had the proper tools to do the job. Would use them again.

  • Review 87 (2023-10-28 - Rating: 5)

    My husband called Mr Rooter to repair a leak in our water line. They came out within 45 minutes, assessed the problem and returned the next morning to replace the entire line. Our service pro, Wyatt E. was fantastic. He kept us informed and kept his well-managed team working until nearly 9 pm so that we would have water that night. Mr Rooter is our new plumber for sure.

  • Review 88 (2023-07-28 - Rating: 5)

    Needed information about our plumbing system to dispute a home inspection report. Matt came out right away and provided excellent service and documentation to assist us. He even came back over after we found an unrelated issue that needed repair. And, the manager called to make sure we were happy with the service. We are very grateful to the staff of Mr. Rooter!

  • Review 89 (2024-02-29 - Rating: 5)

    Why is Mr. Rooter of Williamsburg considered to be so exceptional? Its simple.....they earned it. Tony and Brent arrived on time, went right to work, isolated the root cause of the problem, and resolved it. Responsive, professional, highly competent, and personable.

  • Review 90 (2024-10-25 - Rating: 5)

    Brent did a wonderful job on all 3 bathrooms and it didnt take him much time.

  • Review 91 (2024-01-07 - Rating: 5)

    They were on time and actually called me to say they could get there earlier. Technician was professional and completed the repair in a timely manner. The cost more reasonable than the first plumber I called. Definitely recommend Mr. Rooter to anyone who has a plumbing issue.

  • Review 92 (2023-01-04 - Rating: 5)

    When I called Mr Rooter with concerns about water on the floor around my washing machine they came out that afternoon. They were able to diagnose the problem and after giving me various solutions and price options they fixed the issue.Joseph and Bryon were on time, professional and friendly. They listened to me and helped me arrive at the best solution for our issue.Early the next morning I received a phone call from the office to see if I was satisfied with my service.Very happy with my experience and will call them again with my plumbing needs.

  • Review 93 (2023-04-05 - Rating: 5)

    Ive used Mr. Rooter for a variety of plumbing jobs and the prices seem reasonable. They always respond quickly and keep you informed about their arrival time. Their employees are courteous and communicate well, explaining clearly what has to be done. Their estimates are good for 30 days. Employees also put on shoe covers when entering your house, which I appreciate.

  • Review 94 (2023-10-25 - Rating: 5)

    Called Mr. Rooter plumbing to get an estimate on a water leak near my water meter box. Daniel came out looked at the area of the leak explained the options well was very professional and once I decide what I wanted he did an estimate trying to do his best to save me the most he could by giving discounts anywhere he could to save money. Then the office team once I accepted the terms Mark and Christine kept me informed on my appointments and what service techs would be coming to effect repairs. Joey and Hunter came for the appointment and removed and installed the new main waterline to the house they did an exceptional job spending 10 hours removing and replacing the line and got my water connected that night before they left. The back fill team came and finished the job with Bryon and Hunter. Bryon completed the concrete work and Hunter started the backfill and Bryon joined him backfilling when they were finished everything looked great and they explained how to take of my yard for ground settling. I would highly recommend this company for your plumbing needs the team did an excellent job.

  • Review 95 (2023-08-24 - Rating: 5)

    Called about a leaky outside faucet. They came out the same day gave a free estimate and didnt try to sell me anything I didnt need. Brent White was a professional in the way he carried himself and his work. Brent stated he would need to come back the next day to do the job with a helper. He arrived earlier than he thought with a phone call to see if it was ok. Completed the job in less than 30 minutes and didnt make a mess. If you need an affordable plumber call Mr. Rooter. I highly recommend them for any plumbing job.

  • Review 96 (2024-01-05 - Rating: 5)

    I called Mr Rooter this morning and they were able to have two guys come out within just a few hours. The two men they sent were AMAZING. They were both so nice and patient and Clint( I think thats his name sorry if im wrong) was extremely knowledgeable and answered all my questions. He could of made us pay for a repair we may not even need but instead he said to wait and have them come back when the smell is back to really determine if thats the problem. Iam very pleased with how it all went.

  • Review 97 (2023-06-29 - Rating: 5)

    Excellent experience with Mr. Rooter. We had an emergency issue with our water supply line that had burst in the front yard. Matthew and Bryon did an excellent job done within a days notice. They had to excavate to remove the old pipe and place a new pex water line in. Thank you gain for a job well done

  • Review 98 (2023-12-07 - Rating: 4)

    The service technician were excellent. They explained what they had to do to fix it. Very Professional, cleaned up after themselves. BUT $600.00 To fix hose bib is OUTRAGEOUSLY EXPENSIVE.. I would shop around before calling them.

  • Review 99 (2024-01-29 - Rating: 5)

    Joey and his assistant were very professional, patient, answered all of my questions and gave me great suggestions.I called about cloudy water in my kitchen sink. (the rest of the sinks were clear)Joey did a through check of the faucets, pipes and the water heater. Turns out I have a leak at the connections at the top of the heater. It looks like I have a new water heater in my future.

  • Review 100 (2023-12-12 - Rating: 5)

    Mr. Rooter was very responsive from my first call at 8:30 p.m. to their follow-up call at promptly at 8:00 a.m. the next morning to replace our hot water heater. Matthew was here all day and was the most efficient, conscientious, detail-oriented technician I have EVER had for any home maintenance in my life! I hope Mr. Rooter will give him a big fat retaining raise to keep him forever!

  • Review 101 (2023-10-20 - Rating: 5)

    I called for an emergency & got Big Daniel. He was awesome. Very up front & explained everything he was going to do, the why behind it, and what it would cost me. I would absolutely recommend him to everyone.My issue ended up being a city issue that my HOA had to deal with, & the plumber they called for the 2nd opinion said exactly what Daniel told me.Daniel was the real MVP for my wallet, & I would absolutely trust his services again.

  • Review 102 (2024-02-09 - Rating: 5)

    These guys answer the phone, they show up on time, they dont charge an emergency fee, they fix the problem quickly and while theyre not exactly cheap, their prices are fair and in line with everyone else. Honestly; I think thats as good as it gets. Well done, Mr Rooter!

  • Review 103 (2023-11-11 - Rating: 5)

    I was amazed by the fast turnaround time. My broken water heater was replaced and a new one was installed in less than 24 hours from my initial phone call. Everyone was friendly and professional.

  • Review 104 (2022-10-18 - Rating: 5)

    I had another company come out and over charge just to view the issue. I was recommended Mr. Rooters by Shawneeka Selby after receiving an outrages estimate from the first company who didnā€™t have the customer in mind. Mr. Rooterā€™s came out for free to observe the issues and then offered me 2 estimates. One estimate was based off of what the price would be if the customer provided the correct parts and the other if Mr Rooters provided all parts. This was the type of service I was looking for. It was affordable, the technicians were extremely friendly especially Joey. And Marc kept in constant communication with me of the technicians eta and service in the forms of call, email, and text. I would recommend Mr. Rooters to those who are looking for honest, affordable, and professional service that has the customer in mind. I will be using them from here on out for. Please make Mr. Rooterā€™s your first option.Thank you Mr. Rooterā€™s team!

  • Review 105 (2023-06-13 - Rating: 5)

    We had to call Mr. Rooster for emergency repair on our shower on a Sunday.The knob on the shower broke and water was pouring everywhere.They came out within the hour.The plumber that they had come out was great and explained what he was doing clearly he was very knowledgeable. 10 10 recommend this business and we will continue to use them in the future.

  • Review 106 (2024-04-21 - Rating: 4)

    Service was outstanding. The service technician was professional and courteous. And they took care of my emergency situation quickly. It was very expensive unfortunately, but I would recommend them.

  • Review 107 (2023-03-21 - Rating: 5)

    Matt was our tech. He was honest, professional, on time & completed the job in a short time. The dispatch who took my call the evening prior was very friendly she was attentive to a urinal in my facility that was clogged. Thanks to Mr. Rooter for great & professional service.

  • Review 108 (2022-02-05 - Rating: 5)

    I contacted Mr. Rooter to inspect my water heater about mid-day. By 3:00 they sent Wyatt and Bryon to evaluate the (ancient) water heater and I decided a replacement was necessary. They were extremely polite and professional during the entire interaction. They took time to explain every part of the heater and answer all of my questions. For such a large purchase, I felt reassured by Wyatt and Bryonā€™s clear expertise. They installed and checked the water heater in under 3 hours, working well past sun down to ensure it was good to go for me and my family. We really appreciate their patience and diligence!

  • Review 109 (2023-03-25 - Rating: 5)

    The issue I thought I had was not an issue. Matthew was very honest and professional about it. He also checked some other potential issues with my garbage disposal and made some recommendation. What I love about this company is free estimates and caring approach. The estimates with guarantee warranty is also very fair. Absolutely a pleasant experienceKaterina Smith

  • Review 110 (2023-05-21 - Rating: 5)

    Joseph was on time and very polite. He took the time to explain to me everything he was going to do. He gave me some helpful advice. I would recommend your company to my friend. I will been getting my shower replacement faucet put in next.

  • Review 111 (2024-05-24 - Rating: 5)

    These guys were responsive throughout the process. Came out the day I called them. In fact, they called to see if it was OK for them to come early. Very pleased.

  • Review 112 (2024-11-11 - Rating: 5)

    Great service. Polite, knowledgeable and thorough. Very pleased.

  • Review 113 (2024-05-04 - Rating: 5)

    They were able to squeeze in my appointment within a couple of hours of my call. The guys that showed up were amazing! Thank you so much!

  • Review 114 (2023-03-31 - Rating: 5)

    I called at 8am and Wyatt arrived at 11am to estimate what was needed and was able to do the work on the spot for laundry drain installation. They were clean, professional and very nice to deal with! Will definitely use for future needs

  • Review 115 (2022-12-13 - Rating: 5)

    The Dynamic Duo for Mr. Rooter restored my belief in dedication to workmanship. Our home seems to be back to some sort of normalcy after the installation of our tankless water system. They made every effort to get or water running, they were professional, and informative. They took the time to explain and show how things worked and how the installation process was performed. I will definitely use this company again!! Thank You!

  • Review 116 (2023-04-07 - Rating: 5)

    Had to replace the main waterline from the street to the house on our rental property. We live on the West coast and were surprised at how easy it was to have the job completed from afar. Brent, our technician, was professional, courteous and kept us and the tenant informed from start to finish. The tenants even sent a message to us expressing how smooth the process went. Canā€™t say thank you enough, but will definitely use Mr. Rooter of Williamsburg for all our future plumbing needs.

  • Review 117 (2023-06-01 - Rating: 5)

    Wyatt and Mark did a great job. They were on time, fully explained the problem, gave me multiple options, worked with me on my schedule, and they were courteous and professional. Great team over Mr. Rooter. They are my go to for plumbing services, for sure.

  • Review 118 (2024-04-17 - Rating: 5)

    Daniel came to our house and took the time to look at my hot water heater tank only to be informed that that tank had gone bad. He then took the time to answer all my questions about a replacement option.Bryce & Joseph came in the next day to do the install. The whole time they were here I was kept informed of the status of my work. After the new unit was installed everything was explained to me. The installation was a breeze working with these gentlemenā€¦.I will always go back to this company for all my plumbing needs due to their professional business model.

  • Review 119 (2022-12-06 - Rating: 5)

    Dan Johnson came out and I was immediately impressed with his knowledge, people skills, and professionalism. He took addition time to explain things to me and ensured that all my questions were answers sufficiently. Once I accepted the quote the whole process was streamlined and I had someone (Joey) knocking out the work. They did not leave until I was 100% satisfied and went above and beyond. Will recommend them every chance I get.

  • Review 120 (2023-04-26 - Rating: 5)

    Mr. Rooter is a professional outfit that takes care of their customers. They kept me informed and documented every step. The team arrived on time with advance notice and performed the job in a timely manner. Very pleased!

  • Review 121 (2023-02-10 - Rating: 5)

    The pipe to our water heater burst on a very cold Saturday morning. Mr. Rooter was responsive, came quickly, did quality work and followed up to see if we were satisfied. I would certainly use them again.

  • Review 122 (2022-05-09 - Rating: 5)

    Wyatt and team were fantastic. They were personable, answers all of my questions, and treated me fairly. I couldnā€™t be happier with the service they provided and will definitely be using this company for all of my pluming needs moving forward. Itā€™s hard to find good service professionals these days I could tell I could trust these guys right off the bat. Very informed and process driven people. Thanks for the great work. I learned a lot!

  • Review 123 (2021-10-30 - Rating: 5)

    I called Mr Rooter on a Friday afternoon after attempting to repair my gas water heater after waiting for a part to arrive for a week. The new part didnā€™t fix the problem of a pilot light that wouldnā€™t stay lit. Leslie from Mr Rooter arrived around 3:30pm. He troubleshot my water heater in about 10 minutes and advised me that it would be best to replace my 16 year old water heater with a new, more efficient system. He ordered a new water heater, picked it up and installed it by 5:30 and I had hot water by supper time. My only regret was that I didnā€™t call Mr. Rooter sooner. Very pleased with Leslie and my new water heater!

  • Review 124 (2022-06-26 - Rating: 5)

    What a lifesaver, my water heater needed to be replace ASAP. Besides the water damage that my old water heater had cause, Mr. rooter company was able to get me back up in going. I thought I was going to be out of hot water for at least a week, but not Mr. rooter company. My water heater went out on June 23, 2022 in the evening, Mr. Mark who works for the company was out there the next day. I was like wow yā€™all are fast. Mark came out and access the problem and he said he will be back back in the morning with my new water heater at 0930. Well guess what he was back at my house at directly 0930. Now thatā€™s good service I said. He did it all by himself of replacing my new water heater. Mark got the job done, He was respectful, knowledgeable, professional, mannerism, and knew exactly what he was talking about, detail, and very confident of what he was doing. And gave me a discount. When I talk about good grade A ++ service this is the place to go to. This man needs a raise or something. A person who takes time and love what they do is good service in my eyes. I couldnā€™t believe it and still hard to believe it. I have bad anxiety when I depend on other people to get the job done. But Mark made sure all my expectations and needs was top notch work getting done. Now I can rest with a peace of mind knowing I got work completely done and I can count on Mr. Rooter company for a job well done. Mr. Rooter please keep employees like this and my experience with yā€™all was fantastic. Mark keep up the good work, your work ethics means a lot to people and the ones that can feel at ease with knowing Mr. Rooter is on your side.

  • Review 125 (2024-11-21 - Rating: 5)

    The plumbers installed my heat pump water heater with all new connections very efficiently, and were very professional. Really good work.

  • Review 126 (2021-07-19 - Rating: 5)

    My Son-in-law recommended them, so I called first thing Monday morning. They had a tech out to my place within 30 minutes, also they sent text and emails with who will be doing the doing. Very professional from phone call to getting the work done.We had what I thought was a simple hair clog left behind for us from the previous owners, but it was a bit more work than a typical home owner could do. Wyatt was our tech and he tried using the auger, but it got jammed up in the pipes. He didnt want to cut a hole in the wall to repair the clog and retrieve his auger, but after a couple of attempts he got it free. Clog was still there, but now had a better understanding on how the pipes were running and went into attic. He spiced in a clean-out on the vent pipe and re-ran the auger and was able to clear out the clog.also, Wyatt explained every step he was doing very well and gave clear and exact cost on doing each step. There were NO hidden fees or surprises. The bill was very reason for time spent and type of work performed and my wife and I are very happy.Thank you Wyatt and Mr. Rooter plumbing of Williamsburg.

  • Review 127 (2020-10-19 - Rating: 5)

    I was having trouble with my water heater Iā€™ll spare the details but I called multiple companies with no response came across MR Rooters number and someone was dispatched immediately. Leslie was very knowledgeable, professional and had great energy the world needs more people like him. Diagnosed and fixed my issue in under 30 minutes. 10/10 Will definitely continue to work with them.

  • Review 128 (2023-02-27 - Rating: 5)

    Mr. Rooter was very responsive to our office building. They priced and were able to complete the job the same day. We were very happy with their work. The technicians were very helpful and knowledgeable.

  • Review 129 (2022-10-03 - Rating: 4)

    Brent came out to look at a clog we had in the main sewer line. He diagnosed the problem and got the line unclogged quickly. Brent was professional and discussed every step he took. I learned a good deal about our system and how it operates. Gaining that knowledge was valuable and getting our septic operating properly was a huge relief. Great work overall.

  • Review 130 (2024-01-19 - Rating: 5)

    They arrived within a half an hour of my call to come and repair a broken pipe! They were quick and thorough and kind and I really appreciated all of their help.

  • Review 131 (2022-09-21 - Rating: 5)

    Rating this company just based on first impressions when they came out to give an estimate at our house. We live in an older house with cast iron plumbing and have had intermittent problems over the years. This was the only company that was willing to come out and put eyes on our plumbing system under the house and give us a good diagnosis of what our best recourse would be. They took their time looking at what we have currently in place and showed me photos of what they saw under the house as well as answered a ton of questions that I had. Ultimately, they left me feeling confident about understanding the current situation at my house and what needs to be done going forward. There was no pressure to sign a contract day of and the whole experience was frankly amazing. I know firsthand how difficult it is to find skilled tradesmen and I was left feeling sure that these guys knew what they were doing! Big shoutout to Daniel, Wyatt and their third crew member for taking the time and walking me through my options!

  • Review 132 (2020-12-17 - Rating: 5)

    Fantastic Service! This was one of the best experiences I have ever had with a contractor! I was having issues with my Tankless Hot Water Heater... taking too long to provide hot water and inconsistent hot water. I called two other contractors including the original installers but got conflicting stories and prices to upgrade to a better system. So I decided to stay local and called Mr. Rooter of Williamsburg. They responded immediately and came out the next day. They were very professional and knowledgeable and gave me a greater degree of confidence than the other two contractors, as well as a more reasonable price to upgrade my system. I immediately selected them for the job.On the day of install they were right on time and they sent three workers, including their most knowledgeable installer. Joseph, Eric, and Wyatt were polite, professional, on time, and attentive to every detail of the job, including the wearing of their little booties every time they entered the house, as well as their COVID masks. They worked very hard, and all day, to get everything just right with the new system. I was extremely happy with their work and they now have a customer for life. I will now use them for any of my plumbing needs. I was totally impressed!

  • Review 133 (2023-09-29 - Rating: 5)

    Matt Jensen with Mr. Rooter replaced my water heater, overcoming some fairly challenging access issues to get the job done well. I appreciate the companys prompt response to my call and Matts hard work.

  • Review 134 (2021-10-01 - Rating: 5)

    I highly recommend this business. After finding water coming from the drywall in the garage I called the first company with a 5 star rating. I talked to Mark who said he could have someone out in two hours and told me to shut off the water in the house. Mark called back a little over an hour later telling me someone could be out in 30 min. I received a text with the service specialist name and photo of him. Leslie and apprentice Steve showed up and in mins. Leslie found the pipe that was leaking, told us the pipe would be replaced and what the cost would be. The repair was done in a very timely manner at a very good price. We showed Leslie other things we would like done and he provided estimates for that work. Leslie and apprentice Eric came the next day and spent hours doing the additional work. Leslie is a definite asset to Mr Rooter. He is professional, efficient and personable.

  • Review 135 (2024-07-03 - Rating: 5)

    Daniel is a great technician. Professional, friendly and meticulous about his work.

  • Review 136 (2020-01-06 - Rating: 5)

    I called this morning and spoke with Kristin, who was so kind and friendly on the phone. Waking up to a puddle on the floor in the bathroom always feels daunting. Kristin was understanding and found a time less than 4 hours later for help to arrive. I was told she would call 30 min before someone would arrive and thatā€™s exactly what happened. I received a call letting me know that Will and Joey were on their way. These two were absolute gentlemen! Professional, courteous, friendly and were happy to answer any and all questions. No step was taken without talking to us first and we couldnā€™t be happier with our experience! The Mr. Rooter company is lucky to have these three individuals representing their name and brand....In todayā€™s world itā€™s rare to experience the kind of service we did.. THANK YOU, Kristin, Will, and Joey. Your names will certainly not be forgotten and will be the first ones mentioned should anyone need a recommendation!

  • Review 137 (2021-03-06 - Rating: 5)

    This was a very nice experience from start to finish. The person on the phone was professional and helpful. They showed up within a couple of hours, even though it wasnt an emergency. Our tech, Leslie, really knew his stuff and fixed our problem within a short time. And the price was very reasonable! A win-win all around. Thanks Mr. Rooter Plumbing.

  • Review 138 (2020-01-15 - Rating: 5)

    I set my appointment for Saturday on a Thursday night. They told me that they had an open slot from 10am to 12pm and that theyd call before hand to let us know when theyd be coming our way.Around 9:30am they called said theyd be there in 30 minutes. Whyatt arrived in 20 minutes. He reviewed the work order with me, had me walk though any troubleshooting Id done on my own, and gave me a quote before proceeding with the work.He worked diligently for about and hour. Once he was done he walked me through what he had accomplished, gave me some advice on maintenance, told me about some past experiences with similar jobs. Which made me feel way better about needing to call a plumber.He cleaned up any mess that was made on the floor which was kind considering the floor wasnt clean to begin with. Talked about the member plan and the bio degradable drain products, which I happily bought. And when I proceeded to give him a tip he asked me if I was sure thats what I wanted to do. It wasnt a huge tip, I was already dishing out $400, but he did a great job, he earned our future business and loyalty and his tip!

  • Review 139 (2022-11-25 - Rating: 5)

    Wyatt and Daniel were extremely friendly and courteous. Very personable. They worked efficiently and left the workspace clean when they left. I would highly recommend Mr Rooter for any plumbing needs and will use them again.

  • Review 140 (2020-03-06 - Rating: 5)

    We had a leaking toilet in our office and needed it fixed quickly. We called Mr. Rooter Plumbing, and they arrived within the hour. They quickly and professionally assessed the issue, and were able to fix the toilet on the spot at a fair price. We were even more impressed when we received our invoice via email. They included a breakdown of cost, before and after photos, and a video as well. We will definitely use them again in the future, and we are very comfortable referring them to our own clients for their plumbing needs.

  • Review 141 (2023-01-21 - Rating: 5)

    After a DIY fail, we tried to contact another plumbing company we had previously used that supposedly offered after hours service, but they didnā€™t answer the phone or return our call after leaving a voicemail. But Mr. Rooter Plumbing of Williamsburg immediately answered my call and had Wyatt to us within 3 hours. He quickly and professionally fixed our shower faucet while kindly explaining what went wrong in my DIY attempt (at my request). I would definitely recommend this company for your plumbing repair needs!

  • Review 142 (2023-10-12 - Rating: 5)

    Replaced two outdoor bibs that where in bad shape close too 40+ years old. Technician installed two new frost bibs onto copper plumbing. New bibs can be replaced with a kit in future as well and Technician explained the configuration and sizes needed as well!. Over all great job!

  • Review 143 (2022-08-26 - Rating: 5)

    We called Mr. Rooter for a clogged toilet. They got back to us quickly and scheduled us within two days. Tony was prompt (he was actually early, and they called me to make sure I was available earlier than the quoted window), professional, and completed the work quickly and well. Hopefully we wont need plumbing assistance again for a while, but if we do well call Mr. Rooter!

  • Review 144 (2021-11-17 - Rating: 5)

    Joey performed the service on my drain pipes. I was so grateful that they were able to come out on that very same day that I called which is rare these days. I also appreciated how they did not ask me to write a review so I am doing this voluntarily. Thanks so much to your servicemen for their professionalism hard work and service. I will certainly be using you guys again.

  • Review 145 (2023-11-18 - Rating: 5)

    We called on a Friday morning and weā€™re lucky enough to have someone show up soon after. Matt was courteous and knowledgeable and was able to fix the problem quickly.

  • Review 146 (2022-09-08 - Rating: 5)

    Jonny was ahead of our scheduled time for repairs...a huge plus for us. He was very professional and did great work on all the toilet repairs. He explained everything done and showed me the work after he was finished...cleaned up too!!! I highly recommend them for any plumbing issues!!!

  • Review 147 (2021-02-26 - Rating: 5)

    Absolutely wonderful to work with. Friendly, immediate responses, great pricing and on top of the ball! I cannot recommend them highly enough. We had a gas tank heater replaced with a new tankleas and its fantastic! Especially the booster they put for immediate hot water in the Master that used to take FOREVER to get hot!

  • Review 148 (2020-04-15 - Rating: 5)

    We have used Mr. Rooter for installation of a whole-house water filter, water softener, and just recently for a new water heater. The best things about this business is their responsiveness and overall customer service. I am very happy with the water filter and softener. I cant really comment about the value, because I am pretty sure that we could have spent less, but their service was so phenomenal that I didnt even check. When we decided on a whole-house filter, my husband didnt want to attempt installing it himself, and I could not find another plumber to do it. It can be so frustrating trying to get someone to even answer their phone or return a call, let alone come out and do the work (even companies we had dealt with already!). For me, its worth it to pay possibly a little more to get the kind of service that Mr. Rooter has been providing. We have a 3-year service agreement with them, which allows us to get a discount and preferential scheduling. I would recommend Mr. Rooter for your plumbing needs.

  • Review 149 (2024-06-15 - Rating: 5)

    Technicians were friendly and knowledgeable. I will call again if I need further assistance as well as give recommendations to my friends

  • Review 150 (2020-07-04 - Rating: 5)

    Excellent customer service, shows up on time and calls ahead to give estimated arrival time. Great price as well Matt is a peoples person, he cares about the customers. I highly recommend this company, I use them every time without fail because I am certain of their professionalism and performance.

  • Review 151 (2023-10-09 - Rating: 5)

    Wyatt and Brandon were punctual, courteous and did a great job! Wyatt gave me a good explanation of my problem and how he fixed it. Great service!

  • Review 152 (2023-08-09 - Rating: 5)

    I had great experience wirh Mr. Rooter. Matthew Jensen came out and was very polite and professional. He diagnosed the issues I had with my shower and a bathroom faucet and fixed the problem.

  • Review 153 (2017-08-23 - Rating: 5)

    I highly recommend this company! I came back from a trip to a leaky toilet. I called and they picked up right away, and fit me into the schedule just a few hours later. The communication was great with the office, and the tech came when they said. The technician, I believe his name was Travis, was so friendly and professional! He quadruple checked his work, and communicated well with me every step of the way. I will definitely call them next time Im in need!

  • Review 154 (2021-05-15 - Rating: 5)

    Rusty was very informative, skiÄŗled, professional. New toilets installed with no leaks. Kitchen sinks re plumbed. No leaks in bathrooms or under kitchen sink. Job ended more thank I was prepared for, tad expensive but no regrets due to the awesome job being done by a professional team. Employees are super polite and skilled. Office staff very profession and kind. I will use Mr. Rooter if any other plumbing issues resurface. Thank you Mr. Rooter.

  • Review 155 (2021-12-26 - Rating: 5)

    The service member arrived when stated he would and listen to my questions intently. He offered options, not leading me one way or another. I was scheduled for an installation appointment during this time. On the installation date he arrived on time and worked efficiently until the installation was completed. The water heater area was left in great order. I have hot water without any more concerns about a possible old leaking water heater completely breaking and flooding the area.

  • Review 156 (2021-09-20 - Rating: 5)

    #1! Professional, responsive, and helpful all the way around. Mr Rooter (thanks Leslie) responded quickly on a weekend to a leaking and failed water heater. He diagnosed it and replaced it on a Saturday and even worked with our home warranty company to provide the info they needed. I will continue to use this company as my first choice.

  • Review 157 (2023-02-27 - Rating: 5)

    Called at 8:45 pm on a Saturday night after discovering water dripping from ceiling. Technician was on his way by 8:55! Very pleasant, professional and fixed our problem quickly. Very pleased with his service! Would highly recommend!

  • Review 158 (2024-03-24 - Rating: 5)

    I had a great experience with Tony Espineira!! He was professional, fast, very knowledgeable!! And even cleaned up the area once finished!!!! He really saved the day!!!!

  • Review 159 (2022-09-12 - Rating: 5)

    Brent was incredibly knowledgeable and creative in solving our tub faucet problem. We faced a challenge due to the fact that the faucet manufacturer has not been responsive in providing the part needed to repair the leak. Nevertheless, Brent found a workaround plan that saved us a lot of money and enables us to continue using our bathroom while waiting for the part from the manufacturer. What a relief. Thank you, Brent!

  • Review 160 (2020-07-24 - Rating: 4)

    Mr Rooted did a great job with my plumbing issue. The technician was polite and on time. He repaired. my plumbing issue. It was a big two man job and the tech handle it alone. Im please that l no long have plumbing issue . I will recommend Mr. ROOTER to any of my friends if theyre ever in need of a plumbing. An the price is reasonable.

  • Review 161 (2021-12-27 - Rating: 5)

    Very professional and very courteous. Joey installed my new kitchen faucet to perfection. Very knowledgable and very pleasant Technician. I highly recommend this company to anyone who needs plumbing work done. A+ service...cant go wrong with these guys.

  • Review 162 (2020-11-23 - Rating: 5)

    I cant say enough great things about this company. I called on a Saturday evening, and they called right back, had a field technician at our home Sunday morning, and replaced our broken, old water heater with a new one within hours. All other companies would not even respond until business hours starting on Monday. The communication and service is impeccable!! - from text/email reminders, to photos to all details needed before and after. We will definitely be using them for any future plumbing services, and I HIGHLY recommend them if youre in need!

  • Review 163 (2018-09-03 - Rating: 4)

    **Resolution** -The owner of Mr. Rooter has contacted us and weve been able to reach a mutually agreeable resolution. We appreciate their efforts in contacting us to address the problem and would recommend their services moving forward. Thank you!------------We had no hot water on Monday, we contacted Mr Rooter and they sent a Tech out who diagnosed the issue and charged us $100.50. The Tech said it was the elements. Our Tank had been replaced 5.5 years prior and was still under warranty. Two days later, the same Tech replaced the elements. Two hours later we still didnt have hot water. We called them and he came out a day later. While there, he tried testing the power to the tank but did not switch the breaker off which made it arc, causing a huge cloud of black smoke and burnt the metal water line on the tank. (Pictures attached) He said that it was his fault and he would replace the metal line he burned and that the tank needed to be replaced. We went into our garage the next day to find the metal line he burned had leaked on the floor. They told us $700 in labor to install the tank (no charge for the tank since it was still under warranty) After a week of cold showers for our 6-year-old daughter, we were desperate to have hot water and couldnt afford a hotel room (to be honest we just didnt know what else to do so we agreed to the cost) and told them to go ahead and install it. 2 hours after the Tech had installed the tank and left, we still didnt have hot water. We called them back (exasperated and asking for a refund) and they then told us it was probably an electrical issue, so we needed to call an Electrician. The Electrician came out and said that the breaker was not giving any power and that this could have been caused by the Tech arcing the wires on the tank before it was replaced. He replaced the breaker. Now we have an Electricians bill on top of the $700 we paid them. We have asked for a refund because not only did their employee misdiagnose it but, he also likely caused the issue that we had to pay an electrician to fix. The owner Stacy refused to refund our money... I wouldnt EVER do business with this company again.

  • Review 164 (2023-12-04 - Rating: 5)

    Matt and Brandon were very professional and informative. Worked same day in a timely manner. Would definitely recommend their service.

  • Review 165 (2021-12-01 - Rating: 5)

    Mr. Rooter and Leslie specifically did an outstanding job repairing a broken line off our well, expertly done with attention to every detail, from start to finish on one day. It included digging, installing a shut-off valve, and testing all water flow throughout the house. This service was of exceptional quality - any and all plumbing needs we might have will now go to this company!

  • Review 166 (2021-07-08 - Rating: 5)

    Ive used Mr. Rooter for installation of 3 toilets, a utility sink, a faucet, garbage disposal and a stove. Theyre prompt, friendly and professional every time. Would definitely recommend their services if you want fast, reliable and professional services. Their prices are a bit high, but I believe that you get what you pay for and cheaper definitely hasnt meant better in my experiences in the Williamsburg area with plumbers. Will use Mr. Rooter again in the future, but I dont even think Ill need to, as they did it correctly the first time.

  • Review 167 (2024-10-07 - Rating: 5)

    Professional service received at our home.Our problem was solved. We had a big really bad blockage the team did not give up. Great results. Excellent service. Thank you

  • Review 168 (2022-02-02 - Rating: 5)

    My mom found this plumbing company to do her kitchen plumbing repairs 5 years ago and pulled out their card again recently when the sprayer vs. stream selector broke. I was skeptical and ready to do it myself but b/c she scheduled the appt. for the next day, we decided to let them come and hear their estimate and service guarantee. Well, that was that the best choice ever as we had the most courteous, and professional plumber ever... not only was the price reasonable, but he just touched up every step of the install with a polish every household consumer could want. Ask for Leslie Vinson to get things done fast and right!

  • Review 169 (2020-10-21 - Rating: 5)

    Had some issues with leaking toilets - called Mr. Rooter on a Sunday. Scheduled service for Monday. Brent came out first thing Monday morning and in less than an hour had rebuilt the innards of 2 toilets with brand new parts, besides replacing a leaky valve. No fuss, no muss, just a great job. Brent was very personable, knowledgeable and able to work around personal belongings and in tight quarters without leaving any mess. Very satisfied with Mr. Rooter and will certainly call them again should the need arise.

  • Review 170 (2017-01-14 - Rating: 5)

    We just had 2 new fixtures installed at our new home, by Gordon. He was very friendly and helpful. He also enrolled us in the 3 year maintenance plan, and the 15% discount was way more than the 3 year premium. Cant beat that. Also, the dispatcher was very friendly and helpful.

  • Review 171 (2022-08-02 - Rating: 5)

    Aaron was so helpful! Lifesaver at 11pm when my husbandā€™s tub faucet install went awry! We will definitely call Mr. Rooter in the future. Impeccable service and knowledge.

  • Review 172 (2022-02-27 - Rating: 5)

    Joseph was very good in taking care of our shower temperature knob problem. He did all the work in a very professional manner. We were extremely pleased with our immediate service from Mr. Rooter.

  • Review 173 (2024-10-29 - Rating: 5)

    On time, great communication, diligent, detail oriented, friendly & professional.

  • Review 174 (2020-07-23 - Rating: 5)

    Our plumber, Leslie as absolutely amazing. Dealt very well with me and my boyfriend in a moment of complete late night panic and was super calm and professional. He made his way all the way down to Yorktown from New Kent for this late night emergency and was totally upbeat and candid the whole time. He was upfront and honest about the problem and the price to fix what was wrong which I appreciated immensely. 10/10 would recommend to anyone who needs plumbing work done.

  • Review 175 (2022-09-26 - Rating: 5)

    As a single Mom, I was extremely panicked when I discovered a big water leak. Daniel came out, found the leak quickly using past experiences, described in detail how they would repair it and set my mind at ease. Brent and his assistant came out the next day, were very professional and fixed the leak quickly and were on their way!

  • Review 176 (2018-01-08 - Rating: 5)

    Excellent experience. Used for the first time and will certainly call again for any plumbing issue. Technician was professional and they got the job done same day which was most appreciated. The only complaint I would have is that they are the cheapest but for same day and top service I would happily pay the fee. Their tech also broke down the price to fix the issue before starting the job so that was nice to know.

  • Review 177 (2019-04-17 - Rating: 5)

    When other plumbers wouldnt even call me back, Mr Rooter was there for me. Excellent response and communication from the office. Gordon and Joe the technicians were friendly and helpful. Got my tiny gas leak patched up and the city out to inspect as quickly as possible. I will definitely save their number in my phone.

  • Review 178 (2020-08-19 - Rating: 4)

    Technicians showed up early and were able to diagnose that I needed a new tank. They showed me all the locations that couldve caused a leak and showed me that the old tank was rusted through and leaking. Estimate was worked up on an Ipad within 10 minutes, they answered my questions about price options and were done with installation in about 3 hours, start to finish (including a trip to the warehouse to get the new tank). They sent pictures of the old and new tank with the invoice. The plumber (Joey) was professional throughout. Prices were higher than I expected but given the quality and size of the tank, replacement parts (including replacement of a non-code water inlet valve) and speed of service I think they did a pretty good job.

  • Review 179 (2022-03-19 - Rating: 5)

    Most professional Iā€™ve had, very pleasant, professional, and knowledgeable. Will be using this company going forward. Maurice even tried to ask us if we needed any other service, you know the ones you always meant to do and forget or wait until something else. I appreciated that as well.

  • Review 180 (2024-12-11 - Rating: 5)

    Friendly technicians, professional and on time. Repairs done to my satisfaction and a reasonable price.

  • Review 181 (2020-05-06 - Rating: 5)

    Matt B. came out to clear some difficult clogs in our old cast iron pipes. He was knowledgeable and professional and the entire job took him no time at all. This is my 2nd time using Mr. Rooterā€™s services and they are always a pleasure to work with. Highly recommend!

  • Review 182 (2020-12-08 - Rating: 5)

    Incredibly happy with the service we got from Mr. Rooter Plumbing of Williamsburg. They bent over backwards to help us - working hard to get the job done. The office staff were quick to help and they went above and beyond to schedule the work. The techs were awesome - professional, personable, and their work was top notch. If you need a plumber, use Mr Rooter of Williamsburg!!!!

  • Review 183 (2020-09-07 - Rating: 5)

    They descaled my tankless water heater, which hadnt been done for years. They were on time, professional, cleaned up. The price was lower than I expected, so I was happy about that. It took an hour or so. Now Im not worried about the water heater clogging up.

  • Review 184 (2022-03-05 - Rating: 5)

    The day I got my quote was the day that they installed my water heater I was impressed that they did it the same day. The guys were so courteous and they respected my property and they did a great job installing my hot water heater they also took out my garbage disposal. I would use them again and I will refer people to use them.

  • Review 185 (2023-12-12 - Rating: 5)

    We called after 1pm & by 5:15 they had come & finished the work. They were nice & very professional. Definitely recommend & we would use them again

  • Review 186 (2023-10-16 - Rating: 5)

    Daniel was super fast, friendly, and professional. He diagnosed the issue quickly and was able to fix the issue with no mess. Highly recommend.

  • Review 187 (2021-01-24 - Rating: 5)

    It happened on a weekend, of course. Not only did a live person answer the call but the technician came with a smile at 7:30, long after normal business hours. He was here for several hours. When it was time for him to leave he STILL had a smile. He was professional although I knew he must have been exhausted. Mr. Rooter was our third call for help but, god forgive, if plumbing services are needed Mr. Rooter will be my first and only call.

  • Review 188 (2023-11-11 - Rating: 4)

    Had a water leak. First tech they sent was inadequate to the job. Second tech was wonderful. Finished the job under the original invoice. No extra charge.

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