FLAME Heating, Cooling, Plumbing, Electrical

Located in Warren, Michigan

Address: 2200 E 11 Mile Rd, Warren, MI 48091, United States

Phone: +1 586-500-0862

Rating: 4.7

Services

On-site services
Language assistance
Wheelchair-accessible car park
Wheelchair-accessible entrance
Repair services
Appointment required
Credit cards
Credit cards

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2025-01-06 - Rating: 5)
I needed to replace my 30 year old furnace in the dead of winter. I had two companies give me quotes for the same exact furnace and Flame had a much better price and did the install a few days later along with replacing the 30 year old A/C unit. The job was completed in one day and the crew did excellent work and clean up.

Review 2 (2024-11-13 - Rating: 5)
The guys were were all top notch with a great lead man worked his birthday. Awesome PVC man navigated this older house well. The first time they have central air and a humidifier. We were very well pleased and all the men including the driver were very polite. for Noel and Carolyn Freeman

Review 3 (2025-01-01 - Rating: 5)
My experience with flame furnace was nothing but fantastic from start until finish. Ryan was the technician that came to my house. He was very good. Very professional, very informational explained everything to me and anytime I had to call I was treated very politely and respectfully by anyone on the phone. I will be using them again

Review 4 (2025-01-04 - Rating: 5)
My water heater went out December 20 Flame was able to send someone out the next day I have a ten year warranty on tank, parts and labor once the part came in they came out the next morning and replaced the part. It felt great to have hot water again. Thanks again.-Christine Bryant

Review 5 (2024-12-31 - Rating: 5)
Technician Justin S came out to do a routine inspection of my furnace. He was great! Very friendly and showed up during the time frame specified. I received a phone call when he was on his way. Will use Flame again in the spring for my AC checkup.

Review 6 (2024-09-20 - Rating: 5)
I recently had the pleasure of working with Flame Electric and Heating to replace our old furnace, and I cannot recommend them highly enough! From the moment they arrived, their team displayed professionalism and expertise that truly impressed me.The technicians were not only friendly and courteous but also took the time to explain the entire process to me. They worked efficiently and with great attention to detail, ensuring that the installation was done correctly and safely. It was clear that they take pride in their work and have a deep knowledge of their craft.Additionally, they left the work area cleaner than they found it, which is always a bonus! I felt valued as a customer and appreciated the high level of service provided.If youre in need of heating services, I highly recommend Flame Electric and Heating. Their dedication to quality service and customer satisfaction is truly commendable!

Review 7 (2023-07-28 - Rating: 5)
100 % satisfied, AC was not cooling. The whole process was seamless. Booked appointment online, received text and pictures of each employee prior to appointments . Every employee arrived on time and were very knowledgeable and skilled. Brian P was able to diagnose the issue quickly, and options to fix. I opted to replace the unit, the next day I met with Fred L who completely explained the new system and was able to get an install date the following day, He was also great to work with. I want to thank the installers Matt H and Zack T they are the greatest. They install is beautiful , new coil in the basement and new unit outside. They answered all my questions and were a joy to work with. My house was left clean and nothing left for me to do but enjoy the AC. I give this company my highest recommendation.

Review 8 (2024-12-29 - Rating: 5)
My routine furnace maintenance went very well. I was provided detailed information about my furnace, given information about additional services that may be beneficial at a later date. Thank you for your service.

Review 9 (2023-04-20 - Rating: 5)
Growing up with window air conditioning units then being able to afford central air conditioning is an Amazing Feeling. My heat furnace was also changed out for a new one. Everything with this whole process was, smooth, not overwhelming, very knowledgeable, professional, timely, reasonable prices as well as the professionalism with the crew whom done the work. Thank You So Much Everyone 👊!!

Review 10 (2024-08-12 - Rating: 5)
Flame has serviced my HVAC units since theyve installed it in 2016. All the service techs that have come were excellent, polite, knowledgeable, and considerate. I especially like that they have very skilled female technicians and I always request them! Most recently, I used their plumbing service, and Rob is awesome. This is probably the 2nd or 3rd time hes been to my home and hes always so helpful, friendly, and does clean work. hard to do with plumbing. I cannot express my praises enough to all the Flame techs Ive worked with!

Review 11 (2020-09-06 - Rating: 4)
Got central air installed in my house on September 1st. The salesman came to my house to review my furnace and house. It’s was pretty painless and it’s cool they offer financing as an option. The crew came at 7 am and were pretty efficient and respectful. The only problem, was they were not prepared with the correct materials to do the installation for the furnace. New ducting had to be installed with the new setup. The crew mentioned to me the salesman didn’t do the correct measurements and that affected the crews install time. They crew spent a good hour to two hours waiting for parts to come from the shop. I want to stress that the crew did nothing wrong, they were fast and efficient when they had all the parts to do their job, but as a company Flame/management did not correctly prepare so the crew could do their job efficiently. The crew arrived at 7ish am and left around 4:30-5:00pm due to the set backs. At the end of the day they found my Nest thermostat was not turning on the furnace. They found I had a two wire connection to my thermostat and it needed a 3+ wire connection. Since the crew was so set back waiting for parts half the day, they didn’t have enough time at the end of the day to install the new wire connection for my thermostat so I had to wait until Friday (September 4th) for the electrician to come back and install the new wire. The technician came back on Friday and everything worked after the new wire was installed.The crew was great but sales and management did not correctly supply the crew so they could do their job on a timely manner. I was quoted the install would take 4-5 hours so I was a tad irritated that this install took nearly 9 hours....

Review 12 (2024-06-27 - Rating: 5)
We had a broken air conditioning unit and Jeff B came to fix it. He was absolutely fantastic. Diagnosed and fixed the problem fast. Very thorough, very pleasant, obviously knew what he was talking about. He explained everything and even took time to point out many things about the maintenance on our entire HVAC system which was extremely kind of him. Hes an absolute asset to FLAME and this was a great experience. I would completely recommend FLAME to anyone and I plan on using them for all our needs in the future.

Review 13 (2024-07-27 - Rating: 5)
Better experience today than Yesterday!!!I decided to give this company another try due to its long tenure in business & reviews. The receptionist today KiResha (sorry if I spelled wrong) WAS AMAZING! She is the reason my review changed from yesterday. She was very informational & knew exactly what to do & was able to book my appointment for today after dealing with a receptionist yesterday that didn’t meet expectation of what this company’s reviews say.Thank you so much Kyresha YOU ARE THE BEST & I hope to be a customer with FLAME especially if they have employees like you.

Review 14 (2017-12-16 - Rating: 5)
Flame installed a complete HVAC system (furnace, AC, and humidifier) in my home back in 2012, they replaced the old furnace which was 47 years old and the AC which was almost as old.Flame installs Bryant HVAC systems and after some online research, Ive decided to have a full Bryant HVAC system installed and Im completely satisfied with the new level of comfort and energy savings Im getting.Ill start by saying that this was not cheap, it was very expensive, but you really get what you paid for, competent technicians and a company that stands behind the products they sell & install.What I ended up with was a new 96% efficient furnace, a more efficient AC system, a really good and efficient (low water usage) humidifier, a new chimney flue liner for the hot water heater exhaust (the new furnace exhaust & intake is through the side of the house), and last but not least was the duct cleaning.The install crew, Stephan, Bill and electrician Bill, were truly professionals and they did a tremendous job removing the old and installing the new, you can tell by looking at the details of the install like how the humidifier and AC condensate drain line is actually pitched properly to drain, how the intake and exhaust pipes were run parallel to the outside of the house, how the water feed line is routed to feed the humidifier, how the old water heater exhaust was upgraded to draft properly with the new chimney liner, small things like that shows that care was taken when it was installed. The crew showed up in the morning and was done with the install before 5 PM. I scheduled the duct cleaning 2 weeks later because of my personal schedule and the duct cleaning tech showed up on time and did a complete and thorough job.As with any job this large in scope there were some problems to be hammered out. The service tech that came out to setup and check for proper operation of the furnace found a gas control valve that was plugged up with debris and was stopping the valve from going into high-burn, he ordered and picked up a new gas control valve at the local supply house and installed it. Unfortunately, that valve would not go into high-burn either.The tech looked at the valve and saw debris/dirt at the inlet of the valve, he had to remove the newly installed gas piping to remove the clump of dried mud and bits of plastic from the inside of the pipe. Unfortunately the local supply house didnt have another gas control valve in stock and I had to wait a few day for the factory to ship one in. After the install of the new valve the furnace was set up and gave the proper combustion readings and I was good to go, no problems with the furnace since. As for the dried mud and plastic bits in the pipe, Im guessing that it was in the pipe before it was cut and threaded because the pipe was clean and rust free when it was delivered to my house which tells me that its a vendor QC problem.Fast forward to late spring of 2017. The AC was working perfectly until now. Im a Gold Plan member and I called for my annual AC inspection and I told the nice lady on the phone that my AC is not cooling and Im getting fault warnings on my intelligent thermostat.The inspection tech arrived on time and found that my AC evaporator coil (above the furnace) has a leak and needs to be replaced. It was a pleasant surprise to find that the leaking evaporator coil was covered under the Bryant warranty and it did not cost me anything for parts or labor.As a Flame Gold Plan member they come out and inspect the AC in the late spring and inspect the furnace in the late fall. All in all, I happy with Flame.

Review 15 (2022-02-08 - Rating: 5)
After waking up to 46 degrees indoors, I realized the furnace had stopped working. After calling Flame they sent out a tech to look things over, but of course my Attic Furnace part wasnt in his van, so I had to wait until the following day for the repair.Jeff and Mike were both so polite, quiet, and very nice about breaking bad news.I will call again. Perhaps the only thing Id change? If theyd ask what type of furnace make/model so they could ensure they had the most frequently broken parts with them. HOWEVER - my furnace is 21 years old so I cant really complain, can I? :)

Review 16 (2024-01-15 - Rating: 5)
UPDATE: Flame called about my complaint and refunded half my fee for the valve change service so it shows they are willing to work with me from a customer service standpoint. Please still remember to have sales staff and service to show costs for specific known repairs before they come out. ORIGINAL REVIEW: I have used Flame for over a decade and usually have great service. But after recently getting a complete new HVAC system installed I am disappointed due to a simple item. During the salesman write up for the needed new system he noticed the gas valves were an old style and should be replaced during the system install since they pull permits and the older spring style shut off valves are not code and known to leak gas. I said ok as long as the whole system is brought up to code I am good with the upgrades. However the installers, who did a great job with the new install, did NOT replace one of the valves because it went to the water heater which was not being replaced at the time. Did not think about until inspectors came in and pointed out the old valve and said it should be replaced as soon as possible. After this I called to have the valve replaced per the inspector advice. Flame said ok can replace. So I scheduled and had them come out instead of going into office one day. Their plumber shows me the cost at over $300 after some discounts but I needed to get replaced and let them go ahead so it got corrected. The whole job took the plumber less than 15mins to complete from walking into my house to leaving. It was so short a stay they accidentally forgot to turn the furnace back on before leaving. We called back to the home office since the worker does not make the rates and do not blame him. They charge a straight rate for a repair like this and refused to disclose it until on site. This is an unacceptable practice knowing they charge straight rates for given tasks. This could have been avoided had they just done the work during the original install like the salesman said he would have them do! At a new system cost around $10000, a quality company would have said sorry about the oversight and just taken care of to keep good customers happy. This shows a lack of loyalty to customers that have been loyal to them. Had this situation not come down like this with their lack of customer service I would rate them much higher.

Review 17 (2023-03-29 - Rating: 5)
Such a professional team! We had Scott Jagello, Justin Miner, and Cole Mockbee come to our home to install our new AC/Furnace. They took care and attention to everything they did. You could tell they are a very knowledgeable and experienced team who handled everything with the upmost professionalism. We have been a Williams customer for over a decade and are happy to continue to refer Flame onto our friends and family. Many thanks!

Review 18 (2024-01-30 - Rating: 5)
Definitely the best company I could have chosen. Especially their installers who were just hard working professionals and understanding humans!Thank you for helping out when I needed you most!

Review 19 (2024-06-26 - Rating: 5)
Jeff B came out on a service call for our AC that was not working. He quickly and correctly diagnosed the problem. He replaced a start capacitor and the AC is working properly. Jeff was extremely polite and very personable. We have had several different service calls with Flame and are 100% satisfied.

Review 20 (2024-03-01 - Rating: 5)
Honest company, fairly priced. Technician Andy was very knowledgeable on boiler systems and had our heat working right away. We had a poor experience with another company 2 months ago. Paid them a couple thousand and still no heat. Glad to have been referred to Flame! Will be using them now moving forward! The company didn’t ask for a good review either. Came here on my own because they deserve it!!

Review 21 (2022-11-04 - Rating: 5)
Dee Jhons and Brandon Peltier were absolutely great. They were friendly, very informative and respectful while completing the installation job. They were very clean and clean all working areas upon finishing the job. Great respentatives of the Flame organization.

Review 22 (2024-05-25 - Rating: 5)
Great company, great people. I bought a house with a dead water heater. Jeff came out and explained my options and I decided to go with the 50 gallon water heater. The next day, Torrance and Matt came out and installed the new hot water heater and an hour later. I had hot water. I am very pleased with flame and have been in the past. I highly recommend this company.

Review 23 (2024-07-06 - Rating: 5)
I cannot recommend FLAME Heating & Cooling highly enough. We have been a customer of theirs for the past four years (Troy, MI) and they have always been prompt, dependable, effective, and shown themselves to be a team of service-oriented professionals. Most recently, we had the pleasure of having Mo Klang out to our home to help us with an issue with our dampers and zone control. Mo has been to our home several times in the past, and he is truly exemplary -- I would give him 10 stars if I could. When I say Mos last visit was the best service I have ever experienced from any professional whos come out to our home for work/service/repairs (e.g., plumbing, electrical, heating/cooling, etc.), I mean it. Not only did Mo quickly identify and resolve the issue, but he went out of his way to assess other aspects of our system and taught me several things along the way (none of which he needed to do), and to top it all off, having reviewed our service history (without delving into the details), he ultimately helped us in having his visit covered under warranty at no cost to us. FLAME and Mo are simply the best, and I would absolutely recommend doing business with them.

Review 24 (2024-06-05 - Rating: 5)
Kyle the Service Technician came out this evening and did an amazing job. Im embarrassed I didnt recognize the problem, as Ive changed the same part he did multiple times over the last 10 years. I thought for sure it was going to be terminal and we would need a new system.Kyle was professional, courtesy, honest and very engaged. The young man is very mature beyond his years and gives me hope for the future.The pricing was extremely fair and work was completed in a timely fashion. He did recommend we start to plan for a new system though. So we will be having Flame give us a quote for a complete system next week.

Review 25 (2023-08-23 - Rating: 5)
Everyone that you come in contact with either the office staff and the technicians that come to the house are very professional, friendly and courteous. They are very knowledgeable about what they do. So when you ask questions they will tell you the truth and give you a honest answer to your question. It is really refreshing to have a company be honest with you these days. I would recommend this company to anyone.

Review 26 (2023-03-28 - Rating: 4)
This is the 3rd time I have had flame come install a unit and they will always have me as a customer along as they keep being professional and showing up on time very clean work and all the tech are Groomed and looks professional

Review 27 (2022-12-25 - Rating: 5)
Great service, needed a plumber on Christmas eve during a snow/ice storm, main drain was clogged , so basically the house was shut down.After a no/show from another company I called Flame, they within 2 hours I got a text from Flame saying Solomon Batt was on his way.He arrived and explained throughly what he was going to do. He tried with smaller drain auger, and when that didnt work he brought the big auger to the basement and cleared the drain.He cleand up and except for every thing working correctly yi wouldnt know he was there.Id suggest Flame any time.

Review 28 (2024-06-19 - Rating: 5)
I purchased a furnace and air conditioner from Flame about a year and a half ago. Since then I have had to have a couple of service items done that were very quickly handled, covered under my warranty and always had respectful, knowledgeable and helpful service technicians. Especially, Jeff Baun, Brandon Peltier and Mo Klang who were awesome handling the call. Even though the temperature was in the 90s and Im sure Flame was busy, their service technicians were out the same day I called and quickly resolved my problems. Flames service is A+.

Review 29 (2022-12-03 - Rating: 5)
Old furnace went out in Dec Flame came out that week and replaced with new one finished the same day mine wasn’t a easy job either 12th floor condo Tech Dan and his other coworkers did a great job Flame Heating and Cooling now does all my yearly maintenance services good company .

Review 30 (2024-09-16 - Rating: 5)
Jeff Braun came out and fixed our problem like he already knew what the problem was. Took no time. I appreciated the text when he was on the was with his picture so u know who is coming to my home

Review 31 (2023-01-21 - Rating: 5)
Flame always delivers great service! We had our furnace and AC unit installed by them a year ago and they came out yesterday for our yearly furnace check. Lazri was great very knowledgeable. In and and out on time. I’ll always have Flame do my service! We also used them for some electrical work to change an old fuse box to a circuit breaker as well.

Review 32 (2024-11-11 - Rating: 5)
Josh C. was very thorough and professional with the installation of our new humidifier.

Review 33 (2024-12-11 - Rating: 5)
Kevin was awesome, he did the best job. Hes the only person I want coming to my house. Thank you

Review 34 (2024-06-16 - Rating: 5)
Our central a/c unit stopped working 6/13/2024. I called on 6/14 and was offered an appt 5 days away. Unfortunately, I have a severe respiratory condition that requires oxygen and is aggravated by humidity and open windows; my family and I really count on our HVAC systems to keep me healthy. I mentioned to the scheduler that I couldn’t wait that long due to my health. Immediately, I was put on hold and promptly told that they would squeeze me in the very next day.Not only did they accommodate me, but the tech who squeezed me into her schedule was the brilliant Tara Wells. I cannot speak highly enough about Ms. Wells abilities. Not only is she incredibly skilled at her job—diagnosing problems quickly and fixing them thoroughly—she is excellent at communicating what she’s doing and why she’s doing it. Tara Wells explained the problem to me so well, that I was able to grasp the situation and listen to how I could better maintain my systems to prevent sudden outages—potentially avoiding emergency health situations for myself. The fact that she took the time to show me exactly what to do so I could hopefully avoid another outage was incredibly generous. All of this would be more than enough, a 10/10 experience for sure. But Ms. Wells was also thoughtful about wearing PPE while in my house and left everything cleaned up.So, to recap, Tara Wells is a top-performing technician; she never patronizes or speaks down to you; she is full of tips and information to educate you on preserving your investment; and she’s just a friendly and kind person on top of that.I cannot recommend her abilities enough. An excellent experience! Thank you, Tara Wells!

Review 35 (2023-12-04 - Rating: 5)
Great experience from beginning through finish. Todd was very informative and explained the products in a way that was easy to understand. Everyone from the team was respectful about my desire to keep shoes covered with protective booties in the house.Day of delivery for our furnace and A/C, the team was on time, working hard, and professional. They were patient with all of my questions. They actually identified a repair that we will need that is a safety issue.The furnace looks great and is quieter than our previous. Very much looking forward to using our new a/c in summer. Thank you Jacob, Nate, Nate, and Cole!Team was even understanding of our little cats that wanted to help with the install, as I herded them as much as possible.

Review 36 (2024-11-24 - Rating: 5)
Friendly and outstanding service from Flame technician Ricardo C. today for my furnace. Appreciate the time and information he shared with me.

Review 37 (2024-03-22 - Rating: 5)
Flame bought out the company that did an incredible job installing two furnaces in our home. I decided to try them out for a plumbing issue, and the plumber they sent out, Solomon, was top-notch. He was honest about what needed fixing and what wasnt a problem. He was extremely thorough and explained everything. He even noticed a problem with our sump pump that we didnt know about and gave us a quote to fix that. Highly recommended.

Review 38 (2024-06-03 - Rating: 5)
Impressed with the service from Flame and especially my technician Steve Blevins. He was right on time and diagnosed my problem quickly. He explained all my options for repair or replacement. Would definitely recommend to my family & friends.

Review 39 (2024-02-19 - Rating: 5)
I’m so thankful for you guys. You Fix my problem, right away came the next day for my install easy financing everyone helped me every step of the way and was super friendly. This was such a great experience for the First time I’ve ever bought a furnace. Bill Weiss , Jeff Braun , Lee Turner .. & my installers, Dave and Parker. I hope this company knows how lucky they are to have you guys.

Review 40 (2022-08-02 - Rating: 5)
Serviced me well. My recent installation iWaveR purifier and Nest 5 Thermostat was installed. I was informed and taught properly about both installations and how to get the most out of each. This is a company you can trust.

Review 41 (2024-08-19 - Rating: 5)
Jeff came out to install a new Ecobee thermostat. Brilliant job. He was super friendly and professional.

Review 42 (2024-07-18 - Rating: 5)
I would like to give a huge thanks to Darrell S, Torrance & Matt for their professionalism & efficient work that was done 7-16-2024. It was a wonderful experience dealing with all of them & I would definitely refer Flame Heating & Cooling to family & friends. Thank you all!!

Review 43 (2024-04-17 - Rating: 5)
Flame Furnace is awesome!!! Rob Sollars was my plumber, and I couldn’t have been happier. He diagnosed my problem right away, arranged for a speedy repair, explained it all to me, and got the job done the next morning. I’m recommending Rob and Flame Furnace to everyone!!

Review 44 (2024-03-14 - Rating: 5)
Tara came out today to perform the yearly check on my furnace and I must say I was very pleased with the information she provided to assure that my furnace is performing optimally. She was courteous, knowledgeable and very thorough in explaining how my furnace is working. Great job!

Review 45 (2023-10-19 - Rating: 5)
Finding another company to service boilers is not always easy, but I was forced to after the one I used closed. Meeting Mo from Flame was the best outcome I could ask for. He was very professional and informative. He took the time to explain everything and make future recommendations. I look forward to having them return!

Review 46 (2023-12-11 - Rating: 5)
The Technician Tara was sent to our house to look at our boiler. We had it looked at before by other companies but they never did any work and charged a high price just for chit chat. However, Tara from Flame provided beyond excellent service, took the time to work on it, and communicated thoroughly everything that was going on. Tara was very respectful of the house as well as the customers, friendly, and knowledgeable. We truly received the best service for such a reasonable price. When the service was complete, Flame sent detailed documents of everything that was performed and information on the plan we decided on. We cant say enough great things about Tara and Flame Heating and Cooling. Tara is definitely an expert in the field. It was a pleasant surprise to receive expert service without costing an arm and a leg. A billion thank yous!!!!!!!

Review 47 (2023-12-21 - Rating: 5)
Alan H. , my technician, was fantastic! Took his time to check out my furnace and was able to figure out why it wasn’t working properly. Now it runs beautifully! Alan is honest, professional, knowledgeable and even gave me a crash course on how my system operates. Gave me tips on how to keep my home safe and comfortable too!Also, shout-out to sales rep Tom Smith. I found his phone number in a folder the previous home owner left. Tom was so nice and took the time to try to get me an appt sooner than what the call center scheduled for me. Within no time, I received a notification my technician was coming first thing in the morning.When the time comes to replace my furnace, I will be calling you guys! I’m a brand new home owner and feel so much more confident knowing I have these guys to reach out to when I need help 🥹

Review 48 (2024-02-16 - Rating: 5)
Jeff B was timely, professional, and knew exactly how to fix our issue. He diagnosed and explained the issue in very easy to understand terms, executed the repair needed, and explained how to maintain the system to extend the life of the furnace. We would recommend Jeff B and FLAME to anyone else looking for heating repair.

Review 49 (2024-03-15 - Rating: 5)
Flame is a respectable company I can count on. Honesty is there and when the employee came out to look at outside wires, he was very upfront about the issue. I paid the 89.00 fee and to me it was worth learning that my home would not burn down. Money well spent. 😌

Review 50 (2024-04-02 - Rating: 5)
Our experience with Flame Furnace was excellent. They did exactly what they said they would do, with zero surprises. On time, went in smoothly, absolutely no hiccups. Mo, Kole and Chris S were great. Courteous, friendly, knowledgeable and very hard working. We appreciate it!

Review 51 (2024-06-12 - Rating: 5)
Steve and Nicklaus came out on a Monday and did a great job replacing my fuse box with breakers and getting everything ready to install central airTuesday Zachary and Sean showed up to install the ac unit fantastic work guys. Thanks so much.

Review 52 (2023-07-08 - Rating: 5)
The crew for our furnace & A/C install were on time. They protected all work traffic areas to prevent damage. All the crew were polite and explained all aspects of the job. After the installation, the crew members did a walk-through of all the equipment locations, explained how the components worked, and tested everything. All work areas were thoroughly cleaned prior to the crews departure. Overall, we were very satisfied with the job and would definitely recommend Flame to someone needing similar work and we would definitely use them again.

Review 53 (2024-07-28 - Rating: 5)
I learned a lot at Flame HVAC as an installer. Thank you for the 200+ installations worth of knowledge while I was there. And thank you to all the installers (most left the company now), for putting effort into teaching me about how to make installations look beautiful.

Review 54 (2024-01-08 - Rating: 5)
I had the misfortune of losing my furnace. Its winter! Called 3 companies. All were within a couple hundred dollars. After comparing furnace to furnace, Flame had a couple of features I wanted, that the others wanted to charge for. The installers were ontime!! Torrance and Matt were the nicest installers. Super knowledgeable! They didnt damage my wooden floors or steps. I did the walk through and would recommend Flame as well as Torrance and Matt for anyone in need. Thanks for providing what I needed, and wanted, at the rite price!

Review 55 (2023-11-03 - Rating: 5)
Joshua Z. is an excellent tech. He has been to our home a few times & he is always professional and proficient. We have been devoted Flame customers since they installed our last high efficient furnace about 10 years ago. Never disappointed.

Review 56 (2023-05-19 - Rating: 5)
Great experience, very professional and helpful. Paul J came out yesterday to get my AC ready for summer. Tara has also been a regular tech at our home, too. I love the communication via email and phone to alert you of their arrival. They are respectful of your home and also friendly to your pets. Thank you for keeping our heating and cooling running smoothly through each season!

Review 57 (2023-10-19 - Rating: 5)
Flame replaced my boiler, zone valves, and thermostats. Based on a number of estimates, they had the best price and great payment terms. Their installation people did a great job and left the place cleaner than it was. I would highly recommend them.

Review 58 (2023-10-29 - Rating: 5)
Flame’s technicians have all been great. They seem to really know what they’re doing. Recently Kole and Brian came out and replaced my boiler. They had to do extra work to get it in the basement (taking apart and putting it back together) but they were a great team, worked efficiently and were great at communicating with me as well.

Review 59 (2024-03-08 - Rating: 5)
Jeff Braun did an amazing job on our install. Super quick and answered all of the questions we had. Pricing was super competitive for a hot water install. Strongly recommend Jeff and the FLAME team!

Review 60 (2024-02-02 - Rating: 5)
Kole and Chris S. Were top notch installers.Very happy with the service and installation

Review 61 (2023-09-06 - Rating: 5)
Kyle was service technician. Fabulous. Seemed very knowledgeable. Was polite and courteous. Performed hot water heater repair(replaced gas valve)very efficiently! Fabulous! Office staff very helpful, and scheduled service effiently with securing correct parts over a holiday weekend. Highly recommend Flame.

Review 62 (2023-08-31 - Rating: 5)
I am extremely happy with the service and professionalism displayed by Carlos Carr and his partner today. They arrived on time and were respectful of my concerns. I called a few places, and just by the phone conversation, I was disappointed and kinda scared. My last call was Flame, and I am so happy that they came and done an excellent job. I highly recommend their services, and if you get Carlos Carr and his partner, consider yourself lucky. Sadly, I dont recall his partners name, as he deserves praise as well. Together, they got it done! Thank you sooo much. I will definitely call Flame for all and future services.

Review 63 (2023-10-25 - Rating: 5)
This was my third experience with Flame. 1st I had an estimate for two houses for furnace. 2nd had another house that needed furnace attention! Mr. Will Robinson came out a year ago did excellent work explained his process. Assured me of the Flame Policy and guarantee behind their work! Now called for another property with a furnace issue again had same technician Mr. Robinson . Again quick professional with explanation of the issueof the furnace and indication if they install the new one they havea care service.

Review 64 (2023-06-29 - Rating: 5)
Mike and Teddy came to our house to replace our AC unit today. They were the most friendly professional men. They were so patient with my kids who kept asking them all sorts of questions. I am very impressed with both of them. The sales rep lee was also very kind. The service was done with 24 hours of being approved. I highly recommend this company if youre looking for fast, friendly and professional service.

Review 65 (2023-04-21 - Rating: 5)
The technicians from Flame were timely and professional and did an excellent job in installing our new AC UNIT

Review 66 (2023-07-06 - Rating: 5)
In preparation for adding a patio in the backyard we requested that Flame move our A/C unit from the back to the side of our home. It definitely required a certain level of expertise to relocate the existing connection through a washroom & storage room to the new location. Starting with Leeland, the Account Executive that helped us make the best choice, and including Matt, Travis and Dave that did the move. They arrived on time, they were professional, courteous and respectful of our home. It wasnt inexpensive but we definitely got our moneys worth.

Review 67 (2023-12-16 - Rating: 5)
Carlos was our tech and did an incredible job. Throughout the decision and installation process, Flame was easy to contact, provided helpful information, and what we got was exactly what was described. No gimmicks, no onsite pricing changes, in and out under 4 hours. Will definitely use again.

Review 68 (2023-02-07 - Rating: 5)
Purchased a new furnace with humidifier from Flame. (Had previously been a customer of Williams but they merged with Flame recently.) The whole experience was excellent, from Troy McLaughlin in sales, to Justin Miner and Scott (?) who installed it. Troy was very thorough and patient when explaining all our options, drawing up 4 different quotes for us with various levels of efficiencies, etc. We only had to wait one week for installation, because they had all the parts and equipment in stock, ready to go. The installers, Justin and Scott were great. They were timely, polite, personable and completed dismantling our old system and installing the new in one day. (three others came during the day to do specialty items such as electrical and plumbing and they were very polite and nice, too.) Everything was cleaned up and taken away before they left and they explained our new system and answered all our questions. We are very pleased.

Review 69 (2023-01-10 - Rating: 5)
Superb Performance and Experience! I needed replacement of 35+year old furnace, humidifier, and install of gas line for dryer. Every Phone staff and service technician was consistently courteous and helpful. Called one day, service and quote technicians came next day, then amazingly, install was next day! Very reasonably priced. Had finance options I could afford without breaking the bank! Technicians explained how to operate installs. They removed old units and left area clean. I highly recommend them and am grateful to have a company I can have confidence in for future maintenance. Thanks much Fred, Anthony, Ricky, Levi, and Dee. You are an awesome team!

Review 70 (2023-01-04 - Rating: 5)
Zackary and the other technicians were hard working, pleasant and were really professional. They answered any question I had and I was pleased with my new furnace installation. Thanks so much Zackary & the entire crew.JackieM

Review 71 (2022-03-05 - Rating: 5)
The crew that worked at my house was very good I just love the work they did they cleaned up their mess they kept me in contact with everything they did I would use them again and I will refer them Work I had done in my house first the furnace the air conditioner and an update my electrical box outside I have the same crew all the time I love that part thank you for the service and I hope you tell my crew I appreciate everything they did Mrs. Weaver

Review 72 (2023-09-02 - Rating: 5)
Trustworthy and reliable, Anna was prompt and began working right away. She was thorough and patient, and answered our long list of questions. She loves her work at Flame Furnace and has a masterful command of air conditioner and furnace maintenance and repairs. She enjoys the hands-on training that Flame Furnace provides, and attributes the company’s workshops and her own research in keeping her skills at the highest levels possible. We would highly recommend her as a technician and hopefully, she will be available to return to our home for next year’s inspection. Whomever hired this talented and knowledgeable woman, should be commended for their selection of Anna to be included on the Flame Furnace staff. It was a pleasure and honor to have Anna in our home.🏠

Review 73 (2023-11-14 - Rating: 5)
Top notch service. Jeff B the service tech came out and he was awesome, very pleasant to work with, took care of all our repairs in a timely manor.Sue O the Customer Service Rep was awesome as well, she was very helpful in answering all my questions and taking care of a few issues.

Review 74 (2023-11-17 - Rating: 5)
Flame came out same day within the hour to accommodate emergent hot water tank installation. Matthew Hope was awesome. very professional got right down to business. couldn’t be more pleased. job was done 1 1/2 hr approximately.

Review 75 (2023-10-21 - Rating: 5)
My tech, Dovoan Bowers, was so awesome, very professional, and very knowledgeable of what is doing. First time ever servicing my furnace, and I love the job he has done for me.Thank you so very much. Keep up the good work.

Review 76 (2023-09-25 - Rating: 5)
I have been using Flame to maintain my heating and cooling systems since 2018. When I recently purchased a new home, I asked Flame to perform the annual maintenance at my new home on both furnaces and AC units. The technician, Joshua C, was thorough, knowledgeable, and professional. He took the time to fully test each unit (indoors and outside), to explain any existing and potential problems, and to give me an overview of the entire system, including showing me how to change the filters and program the Nest thermostats. He answered all of my questions in a detailed and thoughtful manner. I could not imagine getting any better service elsewhere.

Review 77 (2024-09-14 - Rating: 5)
Ive heard great things with this company not to mention its a household name who doesnt or hasnt heard of flame heating and cooling.

Review 78 (2023-05-12 - Rating: 5)
Our service technician Nathan Wilson was excellent! We were getting an new air-conditioner inspection. He was friendly, and efficient and thanks for the great service. Just a phone call a day ago arranged his prompt visit this afternoon. He gets a 10 in our book, great job!

Review 79 (2023-08-15 - Rating: 5)
I left on vacation Saturday. The day I left, my air conditioning wasnt cooling my house. My granddaughter was animal sitting for me, so I needed it fixed. I called Flame to set up an appointment for Monday. Will Robinson came out, found the issue, replaced a part and all went smooth. Thank you Flame and Will for prompt, reliable, and honest service.

Review 80 (2023-09-05 - Rating: 5)
Kyle contacted us prior to arrival. He was very thorough checking the various components of our air conditioning unit.When finished he completely explained what he had done and the condition of our a/c.Kyle was knowledgeable and communicated with us very well.If Flames employees are similar to Kyle then your company is in good shape.We were notified that Ricky was on his way to us on September 5. He rectified some previous installation mistakes. He was very professional in explaining what he was going to do and delivered what he said he was going to do. Good Job!!

Review 81 (2023-04-04 - Rating: 5)
We had a whole house generator installed. Everything was completed in 1 day with 6 professionals showing up to do every single part of the installation. The sales rep helped us to finance part of the cost thru a Credit Union. Super friendly and very responsive. We just had this done yesterday so I cannot comment on how it is working, etc...but I certainly dont foresee any issues. If we do have an issue I am sure they will correct it in a timely manner. Great job guys! I hope I never need to use it but am very thankful to have it.

Review 82 (2023-06-21 - Rating: 5)
Collin came out today to service our AC units. He was knowledgeable and what he didnt know, he knew how to find out. Our units were older and he gave us options that helped us make an informed decision. He was sincere in discussing my issues and I have no doubt he was giving me his honest opinion. I decided to enroll in their maintenance agreement, as long as he is able to return to do the job.

Review 83 (2023-08-30 - Rating: 5)
Excellent A/C installation. Brian told us what to expect throughout the entire install. He and his crew of three were prompt and thorough. Everything they did was exactly right. They even replaced a fitting on the furnace at no charge. Highly recommend!

Review 84 (2023-04-20 - Rating: 5)
I have had a great experience with Williams in past year and I am grateful to have the same service with their trusted team members who have transitioned with the merging. Mike B., Justin M., Scott J., Andy and James B have all been great. We have had a lot of need lately and it is comforting to have a trusted company to call. I hope they incorporate more of the Williams small company feel and customer service.

Review 85 (2023-09-18 - Rating: 5)
Once again we had Flame out for our winter check of our furnace which is part of the gold plan service we signed up for. This was our first time with Alana and true to our history with this company, Alana was so kind, professional and patient. I appreciated that she didn’t automatically change our humidifier filter but asked me first if I’d like her to replace it. That’s good old fashioned honest service which we have experienced for years. You never disappoint Flame. Thank you!!!

Review 86 (2024-02-14 - Rating: 5)
Way overpriced, the guy that showed up was good, the price was 772 dollars to replace a gas valve. Thats over 750 dollars for 30 minutes work, would never use them again, thats massive price gouging, ripping off there customers, totally ridiculous. My God. And Im low income, disabled person. Id never use this company or refer anyone to them, they refunded the over payment, I will now use them again, the worker was real good, they still need to fix there billing issues tho

Review 87 (2023-01-16 - Rating: 5)
I scheduled a 16 point plumbing inspection, which was very helpful. I was given quotes for several items that were close to needing replacement. I then prioritized replacement of my water heater as it was on its last leg and best to replace it before it dies!The technician called 20 minutes ahead of arrival, arrived on time. He was very professional and courteous, provided a time estimate and completed the job ahead of time. He walked me through the completed job, and what to expect from the water heater and how long it would take to fully heat up. The water heater is guaranteed for 10 years which is above industry standard. I highly recommend Flame!

Review 88 (2023-10-03 - Rating: 5)
Just had Flame do annual service on 2 furnaces and tankless water heater. Technician Will Robinson was excellent! Can’t say enough positive comments. Flame was very responsive and quick in setting up service and their online payment system is so convenient. Excellent service overall!

Review 89 (2023-02-16 - Rating: 5)
Tony came to give me a thorough inspection and discovered multiple problems with my furnace. I am so thankful for his expertise. He took his time to correct the issues and he explained what I needed to do prolong the life of my furnace. I am so thankful for everyone at Flame—from Tony to Sue who answered my telephone call prior to my appointment. Lastly, I had forgotten to schedule my annual furnace inspection. So, someone, from Flame, phoned me to remind me that I needed to schedule my inspection. I really appreciated someone reaching out to me to schedule the appointment. Flame’s customer service is second to none!

Review 90 (2024-01-06 - Rating: 5)
Promt and professional service. Very fair price. Called them about installing a new water heater, installed the next day. Did a great job, very happy and will use in the future!

Review 91 (2023-07-21 - Rating: 5)
UPDATE - we just had our third service call from Flame. 2 plumbing and 1 HVAC. Very satisfied with all services. Our technician today, Josh, walked me through everything as we recently bought our home. Very satisfied.Flame Heating came to our rescue over the holidays when our hot water tank gave way. It was not an emergency situation as nothing was leaking, but they were still here within 24 hours and had the unit replaced within 48 hours. The technician, Rob S. took the time to explain a great deal to us as we recently purchased the home and Flame had previously installed the HVAC systems. We really appreciated their responsiveness, professionalism, and helpfulness. Highly recommend.

Review 92 (2023-09-29 - Rating: 5)
Flame was very professional and punctual. Paul, our technician, explained all things in detail and left the space clean when he left the house. I really appreciated the extra communication from Flame. They sent a photo of Paul so we knew who to expect at the house. Definitely will continue to use this company.

Review 93 (2023-03-07 - Rating: 5)
Flame is a great company, they have provide service for over 30 years. Kyle was out today for maintenance on my generator and as usual did a great job. He is very pleasant, provides great attention to detail and is a great communicator. I would be very happy if he was the technician that handled all of my Flame calls, but each of there technicians are well trained and wonderful.Larry Alexander

Review 94 (2023-02-20 - Rating: 5)
Rob was the ultimate professional. He was very pleasant to work with. He explained everything well including our options on toilet repair versus brand new. He did this all while training another guy. I respected his expertise and seeing him be patient and kind with his trainee was great. They made sure to wear boot covers while working in my home and cleaned up afterwards.As with everything these days, prices were high (new without install vs build out) but the services were great!!Rob had to come back on a warranty call (not serious) and again, his knowledge and care was exemplary. Thanks Rob!

Review 95 (2023-03-09 - Rating: 5)
I had the pleasure of having Tara Wells come out to fix my furnace. She was very friendly and went out of her way to explain everything to me that was going on with the furnace. I’ve never dealt with any of this and she was so kind to break it down and explain everything in a way that I could understand. She felt like a friend by the time she was finished. I would absolutely recommend this company to anyone needed their services. The prices were affordable and service was outstanding.

Review 96 (2023-10-11 - Rating: 5)
Kyle did a terrific job servicing my furnace. Very professional, thorough, and courteous. Anticipated my questions and provided insightful information. Went the extra mile and installed a MERV-16 carbon filter in the unit as requested. Bravo!

Review 97 (2022-10-14 - Rating: 5)
Repaired old furnace to work until new furnace installed. Tech Jeff was professional, courteous and explained problem and repaired it. Troy did the estimate and was excellent at explaining the options. He was also professional, courteous and Flame exceeded my expectations. I am confident that the installation will go equally well. I have used Flame in past and always pleased with service.Additionally, I had sump pump installed today and service was excellent. Dusty did great job and was courteous explained about product and warranty. 5⭐️

Review 98 (2023-09-15 - Rating: 5)
Today, Josh came out to check my furnace for the winter heating season. Josh was polite, professional and efficient. The visit was easy to schedule and I appreciated that he came early.My water heater was not working after the gas was shut off for unrelated work. I called Flame to come check it out and they sent Rob out almost immediately. It was a simple fix, but Rob explained everything to me in an easy to understand manner, whereas I may be able to do it myself should it happen again. Rob has been to my home before and has done excellent work. Hes polite, professional, friendly and efficient. I hope Flame has a reward system and Rob receives one for the excellent work he does.9/11/23 - Dusty came out to fix a leaky faucet and a clogged toilet. He explained what needed to be done even gave us some advice on another issue. Everything went smoothly and thats how I like repairs to go.

Review 99 (2023-06-15 - Rating: 5)
We had a great experience with Flame. I have rental properties and the technician, Paul Jones called me before arriving to my property to give the tenants a heads up and after his inspection. He was on time and very polite.

Review 100 (2023-10-23 - Rating: 5)
Flame sent Carlos to check a drain pipe leak. His performance of the task was prompt and complete. I was impressed by his courteous behavior and detailed description of the problem. Friendly and respectful, he gave me the estimate and options for repair. I am extremely impressed with the service provided by Carlos and Flame. Thank you!

Review 101 (2023-06-03 - Rating: 5)
Donovan did a very good job with my A/C inspection. He explained the status to me, and set up my follow-up appointment with a sales person to discuss my next steps. He was very professional, articulate, knowledgeable, trustworthy, and is an excellent representative for Flame.

Review 102 (2023-03-08 - Rating: 5)
Alana completed our annual inspection/tune up of our furnace that we purchased from FLAME approximately 5 years ago. She was very thorough and did a fantastic job. It was very nice to have such a pleasant & friendly technician : ) Thanks So Much!!! FLAME has always been professional & extremely reliable. GREAT WORK!!!

Review 103 (2023-03-17 - Rating: 5)
Thanks for doing such a wonderful job of installing my new furnace and ac unit. I would highly recommend Flame to anyone whos looking for a reliable company.

Review 104 (2023-03-17 - Rating: 5)
First time using this company and I was very impressed. Adam was the technician that came to my home. He was very personable and knowledgeable. He answered all my questions and explained to me why I was having problems with the mini split system. I was very comfortable talking with him and look forward to working with this company in the future.

Review 105 (2023-02-08 - Rating: 5)
Anna and her trainee, Tom, were two of the best technicians Ive ever dealt with. They were very knowledgeable about the work they were doing. They also took the time to explain exactly what they were looking at, as well as giving me a number of tips to keep my furnace and air conditioner working at peak efficiency. I will definitely be asking for them by name when I need further work done in the future!

Review 106 (2023-06-10 - Rating: 5)
Paul J. was very professional and through in his visit today. Also helped me understand and program my new thermostat. We also discussed advantages of possible service plan and purchase of I-wave R air cleaner. Very comprehensive and informative. Answered all my questions. 5 Stars!

Review 107 (2024-01-17 - Rating: 5)
My heat has not been working properly for a while. Yesterday, it stopped working. I called in the middle of the night to leave a message to get it serviced early morning. Kyle came out at 345AM and fixed my furnace! I appreciate this level of customer service.

Review 108 (2023-10-31 - Rating: 5)
Paul Jones was amazing! He was honest about the status of our furnace and offered several options to address the issue. He didn’t appear rushed and communicated in a way that ensured we were all on the same page.

Review 109 (2023-08-25 - Rating: 5)
Tara is an exceptional HVAC service technician. She is respectful, knowledgeable, efficient, and thorough. I am appreciative of the time she spent to identify and correct the problem that others missed, and she provided explanations in terms I could understand! I highly recommend Tara and will request her every time I call FLAME!

Review 110 (2023-11-02 - Rating: 5)
Tara Wells is fantastic - when we saw she was our scheduled service person we were very happy because we knew the job would be done right - and shes really personable. She explains the issues and makes sure our needs are taken care of. Shes a definite asset to Flame!

Review 111 (2023-02-28 - Rating: 4)
My technician Gavin was amazing.The agent who set up my appointment was very professional.I would have gave this company 5 stars, however the last agent I had to encounter She lacked professionalism and people skills. I requested to speak with the owner, I didn’t talk with him personally, he quickly resolved the issue, which I appreciate.

Review 112 (2025-01-08 - Rating: 5)
Professional, honest, and thorough. Highly recommend Flame!

Review 113 (2023-04-25 - Rating: 5)
Great service. They replaced my 20 yr old furnace and ac. Scott J and Justin M were very thorough and funny. They explained and made sure I understood how use and how to replace filters. I have already recommended Flame to a friend.

Review 114 (2023-08-04 - Rating: 5)
Thank you, Jeff, for checking out my furnace and air conditioner today. Your friendly disposition ( that big smile) and efficient maintenance evaluation are very much appreciated. Sorry about the mattresses and furniture in the hallway that prevented checking the thermostat, but we are updating bedrooms presently and I promise to check the battery life! 😀

Review 115 (2023-02-12 - Rating: 5)
During the sale of our home, we had several repairs that needed to be made. Flame was so easy to schedule, they were very responsive and while one of the repairs needed a second visit to fix - they were amazing at remedying the issue. They were also extremely competitive with pricing. Using Flame was a really great experience.

Review 116 (2023-09-03 - Rating: 5)
Service Tech Donovan Bowers is without exception one of the best I have ever encountered. Besides being so very friendly, he is unbelievably competent and professional. Never in any industry have I been so fortunate to have someone like Donovan. He does not rush through the job, he explains everything he is doing, answers all questions so I can clearly understand - that in itself is pretty amazing. I definitely recommend Flame Furnace and Donovan. 5+ Stars without exception. Thanks so very much!

Review 117 (2022-02-09 - Rating: 5)
What great service! I spoke with Tom first thing in the morning after finding out late the night before my water heater was leaking out water everywhere! He was quick to send over the estimate and get someone out the same day to remove my old water heater and install the new! The technician Eric was very friendly and helpful. He was in and out in no time and even asked to clean up the mess! All around great service! I’d recommend Flame to everyone!

Review 118 (2023-09-26 - Rating: 5)
When I called to make my appointment for my winter boiler inspection, the available times were in the next few days or after Thanksgiving. I took the earlier date even though it wasnt the best time. I mentioned my situation to Sue who offered to keep an eye open for any earlier appointment. She called me after the weekend to tell me an appointment opened up which worked beautifully for me. Thank you for your excellent service!!

Review 119 (2023-05-10 - Rating: 5)
Paul did a great job repairing our AC system. He showed up right on time and quickly found the issue. He got it fixed right up and made sure to give us some extra tips on how to help maintain the longevity of our AC system. Definitely recommend!

Review 120 (2023-06-22 - Rating: 5)
Having recently bought a house in Roseville I was disappointed when my central air system waited until after inspection and closing to fail. Flame got a technician out quickly and while he wasnt able to fix the issue he did identify my furnace was fine, it was actually an electrical issue. I called Flame again and they sent out another technician literally the next morning. He got things back up and running within an hour. Both technicians were extremely prompt, courteous and efficient. Cant recommend Flame (and Nathan in HVAC and Robert in Electrical) enough.

Review 121 (2023-08-11 - Rating: 5)
2023 Update: Joshua was very pleasant to work with. Very thorough, not pushy and had great recommendations.2022 Update: Everything went great this year. The technician was timely and nice. Thorough.2021: I didnt get the call beforehand, but they came within the arranged time frame and knew what the issue was right away. Most importantly, they gave me helpful information to know what to do in the future and about maintenance of my appliances. Great experience!UPDATE: 8/10/21 - furnace was leaking and I didnt know why. It was a quick fix and I wasnt charged for service because of belonging to the Gold plan, just the service call. The guy was really helpful and didnt try to sell me anything I didnt need.

Review 122 (2023-05-03 - Rating: 5)
Tara was our service person and she is amazing. Honest and extremely knowledgeable. Very thorough working on our furnace. We requested that she comes back in July to do our air condition maintenance as well. Definitely a five star review.

Review 123 (2023-08-08 - Rating: 5)
Dee Jhons and Moes were great. Very thorough and professional. I will update review on the equipment seeing as we havent used our A/C since they installed the furnace.

Review 124 (2023-11-20 - Rating: 5)
I had Flame Heating, Cooling, Plumbing, and Electric out for routine maintenence on my furnace. Donovan was fantastic. He was knowledgable, thorough, and answered all of my questions. Having had terrible experiences with HVAC in the past, it was great to have such a trustworthy and professional experience. I highly recommend!

Review 125 (2023-03-10 - Rating: 5)
My heat went out after my kids threw rocks inside my furnace exhaust vent pipe. It tooks three visits to fully diagnose and fix the issue, but Flame was great about it. For the second and third visits, I was not charged anything after my initial payment from the first visit.Flame has an online scheduling system and 24/7 call center, which is amazing for booking. They also offer 24/7 emergency service after hours if needed.I feel like I got great service for my money and Flame definitely has my business going forward!

Review 126 (2023-09-11 - Rating: 5)
Today we had our Gold Plan air conditioner inspection. Kyle Winter called before coming during our scheduled time window and arrived on time. He introduced himself to me and slipped on shoe guards upon entering. He set to work immediate and updated me as to what he was doing. When he completed the inspection, he changed my furnace/AC air filter and washed down my air conditioning unit. He then gave me a complete run down of the service work he performed. I was very impressed with his knowledge of his work and his friendly customer service style.

Review 127 (2023-08-17 - Rating: 5)
Ive used them twice now and had good experiences both times. They text you when theyre 20 minutes out. Both times the techs were very thorough and explained things very well about what the issues were.Update: Used them again. My issue was covered 100% by warranty so I paid nothing. Anna was very punctual, courteous and explained things well. Great business.

Review 128 (2022-12-29 - Rating: 5)
Had a new furnace and a/c installed today. The team arrived on site promptly at 8:00 as planned with 4 workers who were well organized and all had specific functions that were well coordinated. They cleaned up beautifully when done and it was all over in about 6 hours. They answered all my questions during the construction process and insisted on a post walk-through and made sure all my questions were answered and that I was satisfied with the job. Excellent experience.

Review 129 (2021-04-22 - Rating: 5)
I was completely impressed from beginning to end of service. The customer service rep was amazing when she set up the appointment. She quoted me a price and detailed out what I would get in this service. The service tech called before he arrived. I even received a text to say the tech was on the way. It included his picture and a short bio so I would know who was coming into my home. The tech talked me through what he was doing and answered any questions I had moving forward. Inspection stickers were placed on my appliances and I was totally impressed. My invoice and inspection form was sent to my email before the tech even left my home. I will totally use FLAME again!!!

Review 130 (2022-06-27 - Rating: 5)
Will (my service technician) was very easy to work with. I like asking a lot of questions and he was patient and explained me what was wrong with my AC and he was very confident that the fix he identified was the correct one. I had the AC repaired and working within 30 mins and the price seemed fair as well for both part and labor. I like working with Flame. Thanks for a great service.

Review 131 (2023-04-21 - Rating: 5)
We had Rob S. out today to clear our sink drain. He was so friendly, knowledgeable and professional! As a new homeowner, its a relief to encounter a skilled tradesman who explains everything in laymans terms. We truly appreciate you, Rob, and we will request you for any future plumbing work on our home!-Erin and James Mars

Review 132 (2022-06-14 - Rating: 5)
I am very impressed with Flame Heating and Cooling. After my experience with this company, I would recommend them to acquaintances, friends and family. Although the price for a new AC unit/installation is higher than most, I come from an HR background and understand all too well what it takes to train/keep exceptional team members and the overhead costs that come with running a business. What sold me on Flame Heating and Cooling is two things...Exceptional Customer Service, and no interest financing for up to 18 months if you qualify. I can also add that the quality and workmanship is outstanding. The team members are good-natured, personable, and they do a clean installation. My first encounter with Flame was a service call to repair an old unit. The technician, Anna, is exceptional. Anna isolated the problem within minutes and had my air running in no time. The charge for the service call and part was very minimal, and in my book, she is a rock-star! Overall, my summary with this company is this: Responsive and answers/returns calls, sends text/email with appointment reminders, sends a short bio and pictures of the technicians, professional over the phone, professional and forthright sales team, exceptional customer service from every technician and licensed contractor, exceptional labor and parts warranty on new units, no-interest financing for those who qualify. I give Flame Heating and Cooling 5 out of 5 stars.

Review 133 (2023-06-21 - Rating: 5)
Had to get my condensate pump replaced. Jeff did an amazing job and was beyond professional and courteous. I had put my dog away and Jeff offered to let me keep my dog out while he was working. Jeff answered every question I had and kept me well informed of my AC/furnace system. I highly recommend this company because of Jeff.

Review 134 (2023-04-28 - Rating: 5)
Thanks Kyle! I had requested an inspection for my AC system today. Kyle Winter took his time to explain my system thoroughly. He was very professional and curtiouse. He answered every possible question for me. Very knowledgeable and made me feel that Flame Heating Cooling is a business that I can trust with my future maintenance and repair needs. Great job Flame for hiring this guy.

Review 135 (2023-07-12 - Rating: 5)
This was a great experience. It started with the HVAC repair technician Brandon who came out to look at our 37 year old AC unit. He did a examination and gave us possible options.That led to Tom, the HVAC sales person, who looked over our setup, explained a lot of details and then recommended several options for us to choose from. [We also decided to replace the furnace as it was 37 yrs old]The installation crew of Chis, Todd and Travis were very friendly and efficient. Worked steadily for 8+ hours to install the new AC and furnace. They left the basement working area much cleaner then when they started. After the install Chris walked me thru the system and answered the couple of questions I had.The whole system cost thousands less then what I expected and there were no surprise costs at the end. Plus Ill be getting money back from the federal government and DTE.I highly recommend FLAME and especially all the people I had direct contact with.

Review 136 (2023-04-26 - Rating: 5)
Nathan was very professional and sis a fantastic job and explained everything. He saved our lives cause our furnace was leaking carbon monoxide and the heat exchanger beyond repair. We are now purchasing a new one and a AC unit for a very reasonable price. Thank you Flame and Nathan.😃 I recommend Flame heating and cooling to all of you that need any HVAC work or electrical or plumbing done. CALL FLAME, THE BEST IN METRO DETROIT AREA.

Review 137 (2023-06-06 - Rating: 5)
Excellent caring staff! They were so very knowledgeable from the customer service rep, to the technician all the way to installation tech! Everyone was so professional and treated us like we were family to get our air up and running as quickly as possible. I highly recommend this company!

Review 138 (2022-10-29 - Rating: 5)
FLAME came out the day I called (within a couple of hours) each time Ive used them and the prices they quoted were fair for the work done. They were professional and have been reliable every time Ive used them.****Update 10/29/22: Robert & Solomon were top notch replacing old, galvanized pipes in my house. They new pipes throughout the house look amazing and work wonderfully. The water pressure is noticeably better as well. They were friendly, professional and clean up was great. Thank you FLAME!

Review 139 (2022-02-11 - Rating: 5)
The installers were very nice, and professional. Job went very smoothly, and no unforeseen problems. The original service tech Tony, was very helpful in explaining the problem with my furnace. Troy from the sales staff was very helpful and did every thing he could to keep the cost down.

Review 140 (2023-10-02 - Rating: 4)
We had a very good experience with your company. The technician was very helpful, nice and professional. The cost for the yearly contract was fair, however the cost for a Hot Water repair, was well out of our budget.

Review 141 (2023-08-31 - Rating: 5)
Joshua Centala from Flame performed my annual A/C inspection today and he did an excellent job. He showed up on time, was very professional, and he gave me a few tips on how to extend the life of my unit. I would highly him and the Flame company for all of your heating/cooling needs.

Review 142 (2023-02-03 - Rating: 5)
I received excellent service. Donovan was punctual, efficient & thorough. He took time to explain everything to me. He made sure that my problem was resolved before he left. I will definitely use this company again.

Review 143 (2023-08-22 - Rating: 5)
We’ve been Flame customers for years and have always been pleased with their service. I called Wednesday for an appointment to discuss a whole house dehumidifier, and by Monday noon a new unit was up and running in our basement. Great service. Thanks, Alan.

Review 144 (2023-06-01 - Rating: 5)
A shout out to Brett, Andrew and Ronnie!! This group is awesome! Swapped out my furnace to a H/E one, changed my water heater and changed out my A/C System all at once. They worked with me in the selection and purchase process, they came in on time in the morning, crews came in and out and did the job professionally and quickly. Any decisions that were to be made or anything that was to be confirmed (HOA rules) were handled without stress or drama. We had a slight glitch with my payment at the end of the job, and they worked with me till I got it resolved at my bank. I couldnt be happier with the service, and Im very pleased with the product. Recommend them highly!

Review 145 (2022-06-01 - Rating: 5)
This was my first experience with Flame, and it was a very positive one. I switched over to them from another company after not being fully satisfied with the other companys service. Communication with Flame and my assigned tech was excellent. The tech took her time in assessing both my furnace and a/c unit. She identified some suggested maintenance, which I had her take care of for me. She also let me know about some issues with current a/c unit which is an early warning to me to save up some money for a new unit in the near future. I appreciated her transparency and helpfulness. All in all, very good experience and Ill be using Flame again!

Review 146 (2023-09-21 - Rating: 5)
Matt, Zakary and Brian did a great job installing new air conditioner. AC went out on Labor Day when it was 90 outside. Stefan came out on Labor Day! AC was replaced in a day and a half. All were courteous and professional. Thank you! Jayson

Review 147 (2023-07-19 - Rating: 5)
Alex was on time, professional and thorough. He assessed our plumbing concerns and recommended a solution.I remember when my parents used Flame, over forty years ago, growing up in Detroit. They always kept the service standards high.Thanks Flame and Alex.

Review 148 (2023-05-25 - Rating: 5)
The Flame Furnace, technician, Paul Jones, who did an annual inspection on my furnace, and a start up of my new AC system did a great job today. He was knowledgeable, efficient, and answered all my questions. I have had a good experience with Flame Furnace overall.

Review 149 (2023-04-22 - Rating: 5)
Earlier this week, I had a new HVAC system installed by Flame in my home. The previous system was very old and antiquated. First, Andrew came in and tore out the giant, old system (it was the size of a small car). The team of Tim, Frank, Cole and Dan assisted with the completion of the job. They made sure that the system was properly installed, retrofitted, plumbed, electric updated and even upgraded the the pipes and connections on my hot water heater. Everything is up to code and my system works perfectly. The price for my new HVAC system was very reasonable as well. It was a very good value for the service I received. I also have a cousin who recently had a new furnace installed by Flame. We know good service when we see it.Today, Carlos did a wonderful job. He came in and assessed the problem with my wash tub. Unfortunately it has to be replaced due to it recently leaking and its age. He replaced the tub and updated all of the plumbing. I am very satisfied with the end result.

Review 150 (2023-01-17 - Rating: 5)
We were beyond pleased with the services Nick Hope provided. He was very professional and polite. He kept us up to date as the work proceeded and work coninually for many hours tackling unexpected circumstances in our home to make them compliant to code, etc. We highly recommend him and Flame for your needs!

Review 151 (2022-12-24 - Rating: 5)
They came on time to install my new furnace and did a great job! Even tho it was freezing cold outside.👍

Review 152 (2023-04-23 - Rating: 5)
Jeff Braun provided our AC maintenance. Great guy. Very courteous and safety conscious and mindful of outdoor muddy conditions and not tracking that into house. Very efficient and thorough - 1+ hour time. Made sure thermostat was set back to our regular setting before leaving. We have been using FLAME for 20+ years - purchased 2 AC units and 1 furnae. Great company to work with.Dawn H

Review 153 (2023-05-16 - Rating: 5)
Paul Jones did a great job and answered all my questions and there were quite a few . He was very respectful of me and my property. He made a few suggestions that will help me in maintaining my equipment in a energy efficient way. I am very pleased with my A/C service .

Review 154 (2023-11-03 - Rating: 5)
Anna did a thorough inspection of Furnace and uncovered a problem, and went the extra miles to pick up needed replacement part! Great Customer Service, Highly Professional! Anna, you would be an Awesome HVAC Salesperson!Thank You!

Review 155 (2023-01-17 - Rating: 5)
A while ago, I had to call a plumbing company which I won’t mention their name. They came out to my house and the experience was horrible. This time I called flame and my technician Gavin came out to my house was very professional very courteous explained every bit of the job to myself, and then turned around and completed the job and did a wonderful job. I would definitely use flame again and I appreciate Gavin for being very professional, appropriate and cleaning up his mess. Thank you so much great experience I will do this anytime I need plumbing and any other issues I have.

Review 156 (2023-07-09 - Rating: 5)
What a nice surprise to see Tara come today to look at our AC. We have the gold plan which we are so grateful for time and time again. Because this was an after hours Sunday diagnostic call we were charged 69.00 whereas we have paid $0 for any service call (two per year) since 2018 when we signed up for this plan.Tara Wells has been our technician a few times now and she was as always, professional, personable and explained every step before giving us our options, with no pressure to go one way or the other. She is incredible professionally and I truly feel her genuine care for us. Although we are always happy to see Tara, I must admit that each and every interaction with Flame has been exceptional with customer care as top priority. From the main office making an appointment to the various technicians we have had. You are all rock stars in my book. And Tara, you are amazing and I would be proud to call you my daughter ❤️

Review 157 (2023-04-13 - Rating: 5)
When our AC suddenly stopped working, flame was the only company I was able to quickly and easily get a hold of someone to help. Tony came same day to help. He was great at communicating and came in a timely manner. He spent a really long time helping and troubleshooting to figure out what was going wrong. Also, he was really good at communicating and checking in to make sure I understood the situation. I really recommend working with Flame.

Review 158 (2023-04-10 - Rating: 5)
Always a good experience with Flame. I got an AC inspection today. Fee because Im a Gold Member. I got a very thorough explanation from John Hawkins who did the inspection. After making sure my AC was in working order for the summer he explained in detail what he did and what I could expect. Work was done expertly as usual. Left me feeling confident and ready for the summer heat no worries!

Review 159 (2023-09-15 - Rating: 5)
We were throughly impressed with knowledge and workmanship provided by the four technicians who came to install our furnace and air con. They also took the time to explain the system before they left. We highly recommend Flame Heating and Cooling.

Review 160 (2023-04-14 - Rating: 4)
Been with them for 12 years, as they I stalled our geothermal. Overall a solid company. Better for furnace/AC than plumbing. Customer service is good. 85% of techs are great. Id say modestly mor expensive than smaller companies and independent contractors.

Review 161 (2021-09-27 - Rating: 5)
After scheduling my annual furnace checkup with Flame for the first time, I was impressed with their protocol... Well-detailed service explanation, price, date/time, and how I will be notified prior to the appointment. I received an appointment confirmation email upon finishing the call, days later a reminder text, and on the day of the appointment, a detailed text introducing me to my technician along with a photo for identification and the office phone number was provided in case I had any questions. Soon thereafter the technician, Kyle, arrived in the companys van and introduced himself (although I was already fully aware of who he was). A friendly smile, very polite, and happy to answer any questions. He immediately began by explaining what he will be doing and after showing him the location of the furnace quickly got underway with the inspection. I was thoroughly impressed when making the call after learning they offer a thorough 22-point inspection, but without any disrespect to the company, I was very / more so impressed with Kyles recap knowledge and answers to all my questions without hesitation. I would rate this a 5-star experience and highly recommend Kyle as a technician. Thanks again Kyle and Flame Furnace - you left me both at ease with the outcome and more knowledgeable about my furnace and the corrections needed.

Review 162 (2022-10-21 - Rating: 5)
Just had install yesterday. Prices were fair but the warranty was exceptional. The install team was great. Worked all day to install furnace and ac. They were great and very professional. It is only one day so we will see how it goes but very happy so far.

Review 163 (2023-10-10 - Rating: 5)
When Tara said the combined furnace/AC inspection would take three hours I was astounded and skeptical. When she reviewed everything three and a half hours later I was completely impressed. Apparently the sole proprietor who installed our 95% efficiency furnace was from the old school days of the 64% efficiency furnaces which probably had three moving parts. In nine years he never gave it more than a quick check while dropping off some filters. Tara’s report reminded me of the detailed reports my wife working in the hospital lab produced on humans! She also re-plumbed to fix a flaw in the humidifier draining pipes making them easier to clean in the future and installed a new capacitor that should extend the motor life. If one has a high efficiency furnace one has a complicated device with a lot of moving parts. Glad Flame is on this!

Review 164 (2023-09-18 - Rating: 5)
Would highly recommend!! From Todd M. That came out first to give an estimate( super knowledgeable). To Brian Y. ( very caring) Who was the last to come in and wrap the last detail up, and all the guys that were on the crew gave 100 percent customer satisfaction.

Review 165 (2023-06-05 - Rating: 5)
Excellent service from the companys response to my inquiry to Robs work in replacing old galvanized pipes. He was professional, explained the necessary steps, answered my questions, and cleaned up debris before leaving. Great job, start to finish!

Review 166 (2021-09-01 - Rating: 5)
The gentleman who came to my house was fantastic. I received a text prior to his arrival with his image so I would know who to watch for, he was courteous, took time to answer all my questions and make suggestions on the best ways to keep my furnace and AC working at top performance. He was not pushy or in a hurry and covered all the checks that he completed. I have had great service and support from Flame since they installed my new furnace and AC 6 years ago. There are very few companies that I feel good about recommending but I would recommend Flame with full confidence!

Review 167 (2023-10-19 - Rating: 5)
Alex came today had no clue why my wall to wall carpet is wet…. after examining everything around told me it’s my window….just talked with my neighbour, he said Alex just didn’t want to make a hole on my wall to see really what is going on… finally my neighbour will come and fix this for us🤷🏻‍♀️ thanks for nothing…. a manager just called me, was very nice, tomorrow another technician will come and check everything out 🙏 if they really going to fix this I will give them a 5 stars ⭐️ Rob came today (October 19.223.) finally found and fixed our problem with a year warranty 🙏Thank you Rob 👏👏👏God bless you guys💛✝️

Review 168 (2022-12-30 - Rating: 5)
Flame is the best residential heating, cooling, and mechanical contractor I have hired. Ive tried many competitors in the past with horrible and even disastrous results. Ive had to make two service calls in December 2022 and both mechanics were outstanding. Flame has a great staff, competent and professional and the best prices in these times of inflation and high mark up gouging. I had my furnace inspected and tuned up for $99.00 2 weeks ago. Then I had to have my humidifier system repaired and they came on the same day that I called. They repaired a water line leak on the solenoid valve that I caused by trying to replace it myself, cleaned the entire system and replaced the filter for $119.00. THANKS FLAME!!!

Review 169 (2018-08-21 - Rating: 5)
Flame Heating and Cooling is awesome. Their customer service representatives are kind, understanding and efficient. The technicians are skilled and will take the time to correct your problem. They are focused on correcting your issue in a cost efficient manner and not selling you something. I have been calling this company since March of 2018. I have always been impressed with my service and they are now my go to company for all the issues in my home. I feel safe knowing this is a reliable company I can trust. They have solved issues with my furnace after other companies have failed. I did buy the gold plan. It is priceless! Kevin Burton, Will Robinson & Jon Vincent deserve special thanks but all the technicians have been wonderful. Looking forward to working with this company for years to come. Thank you!

Review 170 (2022-12-02 - Rating: 5)
Flame did a wonderful job at a very reasonable price. Josh, the technician, provided me with invaluable information regarding my HVAC system and was highly knowledgeable in answering whatever questions I had. I am a lifelong customer and thanks Flame (and especially Josh) for providing the above and beyond level of service.

Review 171 (2023-04-12 - Rating: 5)
Mo came for a furnace inspection and was prompt, personable and efficient. He even took the time to provide some background info on a previous HVAC issue I had, which was very much appreciated! Front office scheduling over the phone was quick as well!

Review 172 (2023-04-04 - Rating: 5)
Today Flame has gained a new customer. I cant say enough about the services performed today. Everyone I dealt with from the office to the technicians were great. I had a new water heater installed and leaking pipes replaced. Mario and Joshua made sure everything was done properly and I was given a fair price. Im now a gold customer and will be using this company again in the future.