On the Ball Plumbing - Twin Falls, ID

Located in Twin falls, Idaho

Address: 2263 Wright Ave #3, Twin Falls, ID 83301, United States

Phone: +1 208-421-3322

Rating: 4.3

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Review 1 (2024-09-04 - Rating: 5)
Matt and Darryl did such a great, professional job installing a walk-in tub for my parents. They arrived on time, stayed late, and worked all day. Very kind, hard working. They even went the extra mile with added service because we were unprepared for them. On the Ball Plumbing gave us the best price. We definitely recommend!

Review 2 (2024-11-16 - Rating: 4)
I had a problem with my ReBath(SanSpa) walk-in tub, the first gentleman couldnt get the parts(I ordered) to fit. At last the sent a young guy that got it together in about a half hour.

Review 3 (2024-10-04 - Rating: 5)
This is the best after hours service plumbing company that I have dealt with.Derrick is the best technician that we ever have had to deal with on after hour services.

Review 4 (2024-02-17 - Rating: 5)
Great customer service. I had a couple situations in 3 day span - one at night- and they were out very quickly and resolved the issue. Tully and Daniel were incredibly nice and got the job done I highly recommend

Review 5 (2023-10-19 - Rating: 5)
On the Ball Plumbing did some work for us and a problem developed. Daniel and Darryl came right out and fixed the problem immediately, without any additional charges. They were so friendly and helpful! I was so impressed with their services!

Review 6 (2023-08-11 - Rating: 5)
About 3 years ago a couple of guys came out to give us a quote on moving our toilet and in the process they said that the old cast iron pipes had many small cracks and needed to be replaced. So almost all of the cast iron was replaced with new pvc pipes, the toilet was moved and they were on their way. Almost immediately we started having drain issues in our kitchen sink, nowhere else, just the kitchen.We thought it was just one of the few cast iron stretches left. Over the last few years it began to drain slower and slower until finally in the last 6 months it got worse. We had tried to handle it ourselves because we didnt want our landlords to have to pay even more to a plumber. Unfortunately, we had to have the plumbers come back .So Matt and Robert showed up (not the same guys as before), after a long days work they packed up and prepared to return the next morning.After we had a kind of testy conversation (due to my misunderstanding) about the cause of the drain issue/clog they further investigated the pipe done previously by their coworkers (who no longer work there) and found the problem we complained about. Their ex-coworkers had indeed done the pipe wrong and that was the problem all along.Apologies had already been exchanged among us and ultimately we talked it through, it was good. They also did a fantastic job fixing the pipe and now we have a vortex in our kitchen sink. These two really came through for us, they even changed out the valves for our washing machine because they had opened one and it wouldnt close all the way, it had a small, slow drip. It wasnt their fault and we in no way expected them to do that, but they did anyway.They werent responsible for the hack job done by the other guys, and yet they had to deal with our frustration and fix someone elses mistakes. Overall, they did great and we are thankful for them. Thank you Matt and Robert for your understanding for us and for making it right, we appreciate you.

Review 7 (2022-11-07 - Rating: 5)
I wish I could choose MORE stars! I cant say enough about Matt and his team. I am at the tail end of a kitchen remodel and On The Ball has been there for me through it ALL. Whether it was random plumbing work or emergency issues, Matt had it handled. He went above and beyond to make sure I had what I needed and as fast as humanly possible. When I needed a new toilet to make sure guests at my birthday party didnt have to hold the handle...he searched high and low to find a toilet and install it in time. When my kitchen was torn apart and he saw that I was washing dishes in the shower, he hooked up my dishwasher in the middle of the mess, so that I could keep the dishes out of the bathroom. When my new sink arrived about a month and a half into the remodel, he knew how desperate I was to have it hooked up, so he stayed after hours to ensure I got running water again. When our flooring guys removed a piece of trim and water shot all over the laundry room... yep... saved the day! He took my frantic call, guided me to the water shut off valve for the house, and showed up just an hour later to ensure I wasnt left waterless over the weekend. When I say he is my hero, Im not lying. Ive never had a service professional impress me like this man. Oh... did I mention that he even called the plumbing supply store ahead of time so that when I walked in CLUELESS looking for parts, I was greeted and shown to my items!? Yep. Beyond great service!!! Just a great human, too. Kind. Extremely knowledgeable. Efficient. Oh, and the price was great too. If you are looking for a plumber, look no more. Rant over... until next time. Sincerely, One HAPPY Customer.

Review 8 (2023-07-07 - Rating: 5)
Darrell is excellent! His apprentice Danny was also, very good. I am the happiest customer in Idaho! Perfect service as Darrell is a total expert at his trade and super nice. This was a new dryer install that was slightly complicated in an older home. Highly recommended!

Review 9 (2022-08-02 - Rating: 5)
I cannot say enough about On the Ball! After two weeks of no hot water (due to the incompetency of the property management company), they made time in their very busy schedule to install a new water heater. They were professional, friendly, competent, and I would call them again in a heartbeat! The two gentlemen who completed the installation told me despite their very full schedule, they made the necessary arrangements to take care of me and expressed great concern over the length of time I had been without hot water. They totally made my day and I would call them again without hesitation.

Review 10 (2022-07-02 - Rating: 5)
I had a horrible water hammer which is banging in the pipes. The first thing that impressed me was that we had a good conversation about how to rationally proceed to address the problem. Next, they were able to duplicate it which I wasnt able to do. We decided a pressure reducer was a good first step and if that didnt fix it, we could look at tearing out drywall to get to where the banging was located. What I really appreciated was that they spent the time to fit the reducer and a new valve into the existing area in the wall. They could have just said sorry, we need to tear up some of your wall because it was faster. So far no banging so hopefully the problem is solved. Terrific experience!

Review 11 (2021-06-30 - Rating: 5)
Ive used this company several times for business purposes. Always fixed the issue at hand, reliable, friendly, and always seem to pay under what they first quote. Used them for an at home water heater and pipe replacement. Again... outstanding service. The guys on the job know there stuff . Been using this company since they first started and it was just the owner and one helper. Now they have grown. Good job guys!

Review 12 (2020-01-15 - Rating: 5)
Grant and his team are awesome. I called in the morning about a plugged sewer line and they had it resolved by noon on the same day. They went above and beyond to take care of the issue, without trying to upsell me to a product I didnt need. When you have sewer issues, the last thing you need is a company trying to take advantage of you, so I appreciated their upfront, honest approach. I will continue to use On the Ball Plumbing for any future plumbing needs and wouldnt hesitate to recommend them.

Review 13 (2022-03-19 - Rating: 5)
Called them this morning, problem was fixed this afternoon. Our regular plumber put us out almost a week for a smelly bathroom problem in our restaurant.Great job On the Ball Plumbing. Will definitely use again. Professional, courteous, and on the ball

Review 14 (2024-12-28 - Rating: 5)
Lee and crew took real good care of Carriage Lane Apts. Will continue calling them when I need them.

Review 15 (2023-12-02 - Rating: 5)
I want to thank Danny for his amazing customer service to my mom, he went above and beyond to make sure she had hot water. I would 100% recommend them.

Review 16 (2016-06-14 - Rating: 5)
Sincere appreciation for On the Ball for getting to my home within 4 hours of my call. A special thank you for Adam & Tully. Quick, efficient, excellent work. They took care of our needs and made sure everything was okay before they left.Will most definitely call On the Ball for any further plumbing work.Rod & LindaFiler

Review 17 (2022-11-11 - Rating: 5)
Just after hours, but Derick (sorry if I spelled it incorrectly) showed up within 15 minutes from the time I called. He was very professional and took care of our problem with expertise! Of course, I dont like spending money, but he took care of us and we appreciate that.

Review 18 (2021-05-30 - Rating: 5)
We had a leak coming off our pressure tank. It was Memorial Day weekend, and we called ON THE BALL PLUMBING and within two hours we had Matt come to our house to fix the leak. He put in a new valve and as soon as he turned the water back on another leak showed up further down the line. Matt stuck with it until NO MORE LEAKS! Great company, Matt is an awesome plumber. Reasonable cost for an emergency, as we were without water. Thanks

Review 19 (2017-07-05 - Rating: 5)
They answered my phone call and kept in contact regarding the time they were going to arrive. Once the man arrived he was quick and efficient at getting the repairs made. Mike cleaned up after his repairs. I was pleased with the cost and very pleased with the service.

Review 20 (2022-06-02 - Rating: 5)
I have used On The Ball Plumbing on several homes and they are always professional, on time, very helpful with suggestions on how the better a situation if needed and they are reasonably priced. I will definitely use On The Ball again!!

Review 21 (2023-11-06 - Rating: 5)
Darrel was well respectful of the place. He was very professional and knowledgeable and I was very impressed how quickly and cleanly the job was done.

Review 22 (2018-06-27 - Rating: 5)
On the Ball has been to our place twice now. Incredibly professional from the first phone call, eliminating problems, and full clean up. Had a million questions this last time, owner Grant personally came out to make sure everything I was curious about was answered. He went above and beyond for me. Thanks On The Ball.

Review 23 (2023-03-25 - Rating: 5)
Very professional & polite. I loved the respect they gave me. Didnt try to burn me. Robert & Matt are awsome. I want them to be my tecnitions always. Good job guys

Review 24 (2021-10-18 - Rating: 5)
On the Ball does a great job on all of our plumbing issues weve had. Eric is very professional and knowledgeable. I would recommend OtB to anyone in the Magic Valley

Review 25 (2021-06-21 - Rating: 5)
Tully and Bridger came out quickly, fixed the clog issue with our kitchen sink, then addressed a slow flushing toilet and slow draining tub. They were here about 90 minutes and fixed all of these issues for a small fraction of what we were afraid it would cost.

Review 26 (2018-03-01 - Rating: 5)
Integrity, Honesty and professionalism.Three things I look for in a business.On the Ball plumbing has all three.Every time I call, Its usually panic time.They take care of me and my tenants over and over again.From small toilet leaks, water heater problems and complete sewer line replacements.I Would highly recommend them to all my friends and family!5 *****Nelson GuymonNRG Properties

Review 27 (2020-09-01 - Rating: 5)
Very professional and came out to help the same day! They unclogged my kitchen sink very fast I had tried everything I could think of to fix it but it was just something I didn’t have equipment for. Will be calling them if I ever need any help again!

Review 28 (2018-10-15 - Rating: 5)
Such an awesome company. They came right out today. For needing their services on a Sunday, they were well priced, fast and efficient. I am so thankful for their service today!

Review 29 (2020-01-03 - Rating: 5)
Great response! I called in the morning and within an hour and a half the leaking valve was repaired. Adam and Andrew were professional and efficient! Thank you ON THE BALL PLUMBING .

Review 30 (2022-05-10 - Rating: 5)
Every time I call On the Ball I get the best customer service and the guarantee the job will be done right and in a timely manner. Hands down the best company to call for all of your plumbing needs.

Review 31 (2018-12-07 - Rating: 5)
Had a few minor issues and they fixed them within minutes! I was so thankful for their help and will definitely be calling them if I ever need something fixed in the future! Great service!

Review 32 (2022-11-02 - Rating: 5)
Very fast and effectively diagnosed the issue and fixed it. Valued us a customer! Hands down will use again and recommend to others!!!

Review 33 (2022-08-09 - Rating: 5)
They were on time. They were, also very neat & clean. We were very happy with a job well done. They also guarantee their work.Thanks, Dennis

Review 34 (2022-02-18 - Rating: 5)
I have called these guys several times on different properties Im a real estate broker I always felt I received good service and most importantly fair price.

Review 35 (2018-03-02 - Rating: 5)
Adam was incredible to work with. Fast and friendly service. On the ball is my first call EVERYTIME for plumbing needs. Thank you!!!

Review 36 (2018-11-15 - Rating: 5)
Tully and Ryan held to the schedule we set up and performed excellent professional service. I will call them again for my plumbing needs.William Chapman

Review 37 (2017-06-22 - Rating: 5)
On The Ball Plumbing is the only place I would call for plumbing. The staff is very personable and always easy to talk to. They have 24 hour service for when emergency situations arise.

Review 38 (2020-01-03 - Rating: 5)
These guys are amazing. They fixed our issue within an hour. i would recommend them to anyone...so glad I chose them!

Review 39 (2020-07-29 - Rating: 5)
Both times I’ve needed somebody this company has responded quickly. Tully did a great job and he’s very professional.

Review 40 (2020-10-02 - Rating: 5)
I called after hours. They were so fast! The service person was very polite and professional. I highly recommend them.

Review 41 (2018-03-02 - Rating: 5)
They came to my shop to perform repairs. They were on time, fairly priced, and permanently resolved my issue. Will call with any future problems.

Review 42 (2020-11-26 - Rating: 5)
Darryl was great, had what he needed with him, arrived early, and worked quickly without complaint.

Review 43 (2020-12-31 - Rating: 5)
This place was great I called they had someone within hours out to my house and fixed within minutes couldn’t be any happier.

Review 44 (2018-06-28 - Rating: 5)
Very helpful and prompt. We will definitely use them again. Fair prices especially in this busy market.

Review 45 (2023-08-14 - Rating: 5)
The guys were on time and worked quickly and figured out the problem in record speed! Very impressive!

Review 46 (2021-07-20 - Rating: 5)
Quick, fast reliable service. They were on time and very informative with quality work. Very happy with their service.

Review 47 (2024-04-23 - Rating: 5)
Ive used them twice so far; once for a 30ft drain line in the across the basement and the second time to update 1950s galvanized pipe to Pex. Excellent water pressure!

Review 48 (2021-10-07 - Rating: 4)
Positive, encouraging people. Always kind, speak so layman can understand. Efficient, timely, professional workmanship. Every time!

Review 49 (2019-12-11 - Rating: 4)
They take care of you and make sure the job is done right. They appreciate their customers.

Review 50 (2022-01-10 - Rating: 5)
Eric came out and gave me a bid on my plumbing and he was knowledgeable and friendly

Review 51 (2023-07-30 - Rating: 5)
Great, timely service. Very fairly priced

Review 52 (2023-07-25 - Rating: 4)
Just call - On The Ball Plumbing.Our Plumber Mat, has 40 years of experience. He’s Great!!

Review 53 (2023-02-21 - Rating: 5)
I really like this company they are truly on the ball.

Review 54 (2020-10-20 - Rating: 5)
We were extremely happy with the service of on the ball plumbing They came early both times they came to our home. Very friendly and they very knowledgeable in what they were doing. Very professional!We would definitely have Grant and Mike Jose and Tully come again anytime! They were outstanding men! Thank you all so much!Joe and Sherry Phillips

Review 55 (2024-04-23 - Rating: 5)
We live their service and employees

Review 56 (2022-05-05 - Rating: 5)
Very quick in getting to our house for a water heater fix. Knew what it was on the phone and brought it with him. We are grateful ! Thank you!

Review 57 (2020-04-17 - Rating: 5)
Had a water heater fail around 3am. Called our normal plumbers left voice message on answering machine and never received a call back, even during business hours. Called On the Ball and they had a live person taking the call at that crazy time who helped me with my immediate issue over the phone and got the ball rolling for a replacement. Dispatch kept is in the loop on arrival time and techs who came out were professional, patient, and top notch. Overall, great experience and these folks are worthy of your business!

Review 58 (2022-10-12 - Rating: 5)
He was right there and I very fair price, I will call again

Review 59 (2020-06-30 - Rating: 5)
We had a couple issues we werent qualified to fix. Tully came over and did a great job. Made an excellent suggestion we wouldnt have thought of. Reasonably priced, I highly recommend.

Review 60 (2019-09-30 - Rating: 5)
Extremely professional and fair. I highly recommend!

Review 61 (2020-12-13 - Rating: 5)
These guys were so patient and kind to us. We had a sewer backup and we found out we dont have an easy access in the yard to the pipe so they had to go on the roof and go down the vent pipe. To do this we had to move everything we had on the side driveway of our house so they could get to the roof. They were very kind about the situation and while we were moving all of my husbands treasures they went to another call. They came back and got the job done and even though they had to come back and wait and by the time they were done it was after 6pm they didnt charge any extra. It was so appreciated, especially because of Christmas. Thanks again guys!

Review 62 (2018-03-05 - Rating: 5)
I wouldn’t use anyone else... On the Ball Plumbing is the best! I’ve known these guys since they first started and they are timely, honest and fair. Thanks for always looking out for me and my family! ❤️👍🏼

Review 63 (2021-11-10 - Rating: 5)
They were quick, courteous and helpful.

Review 64 (2019-09-26 - Rating: 5)
On time and efficient. Work was done quickly with a quality product. Thank you!

Review 65 (2018-08-04 - Rating: 5)
These guys are awesome fast reliable friendlyThey treat you like family i would recommend 100%Very professional i appreciate them so much for getting the job done thank you On The Ball Plumbing

Review 66 (2022-01-13 - Rating: 5)
Awesome people great work fast availability

Review 67 (2018-12-28 - Rating: 5)
Very helpful. Will do what it takes to make sure the customer is happy.

Review 68 (2017-05-25 - Rating: 5)
Nothing but impressed with this company!! They are timely, professional, and courteous - and provide amazing service, too! Thanks!