Roto-Rooter Plumbing & Water Cleanup

Photo of Roto-Rooter Plumbing & Water Cleanup

Located in Sterling, Virginia

Address: 46179 Westlake Dr #330, Sterling, VA 20165, United States

Phone: +1 703-682-2840

Rating: 4.8

Services

  • On-site services
  • Appointment required

Categories

  • Plumber
  • Contractor
  • Drainage service
  • Excavating contractor
  • Repair service
  • Water damage restoration service
  • Water filter supplier
  • Water softening equipment supplier
  • Water testing service

Photos

Latest Fire Recovery & Restoration Services

Comments

  • Review 1 (2025-01-05 - Rating: 5)

    From the dispatcher to the person performing the work to the person who made a follow-up call about a scope of the line, everyone was pleasant and professional. Communication about the arrival time was timely and the services to be performed were clearly explained in advance. We were very pleased with the service!

  • Review 2 (2024-09-30 - Rating: 5)

    Sunday night at 7pm, we requested emergency service for blocked sink and toilet. I was told we would have a plumber in an hour, and as promised, we did. The plumber Tyler was excellent. He quickly diagnosed the problem and solved it. He was very nice and professional, and did a great job. There were a few unexpected problems, and he took care of them quickly. We appreciated it his expertise and friendliness. We will ask for him if we have an emergency problem again. Thanks!

  • Review 3 (2024-08-30 - Rating: 5)

    From the customer service rep on the phone to Tyler coming out and resolving our sump pump issue, I couldnā€™t be more happy with the results and the overall customer service. Tyler was great. He was transparent and honest and didnā€™t try to brow beat me into buying a new sump pump right now. He was friendly, knowledgeable and completed the job in good time. Thank you for the wonderful service Tyler.

  • Review 4 (2024-10-05 - Rating: 5)

    Joshua showed up on time, he was very professional and thorough. He explained my issues and resolved my problem expeditiously and even discussed the next steps with me. In this time when customer service is at an all time low, he is a breath of fresh air. Aa a matter of fact my entire experience with customer service and the technician was as delightful. Having a water leak and having companies tell you you have to wait until Monday was very disheartening. Not only did they get me scheduled but they showed up within the hour as promised.

  • Review 5 (2024-08-31 - Rating: 5)

    Roto-Rooter saves the day! After a trip away came home to a flood in the basement. Called and was to have someone come by the same day. Tyler was very knowledgeable and explained all potential causes and options. Went above and beyond and extremely professional. Fortunately he was able to repair the issue during his visit.

  • Review 6 (2024-09-28 - Rating: 5)

    Tyler came to our house after our garbage disposal and sink were not draining right and managed a simply trick while examining the issue to solve the clog in 2 minutes without using any tools or forcing an expensive repair. He was polite, not pushy and didnā€™t try to force us to spend a lot of money we didnā€™t have for services. We will definitely use Roto Rooter for any and all future plumbing issues.

  • Review 7 (2025-01-02 - Rating: 5)

    Josh did a very fine job for me. He was very professional and did a quality job. Iā€™m very pleased.

  • Review 8 (2024-11-23 - Rating: 5)

    Tyler was very helpful and knowledgeable. He explained the problem clearly and walked me through the best next steps. I would definitely recommend Tyler to others and would work with him again.

  • Review 9 (2024-08-25 - Rating: 5)

    Tyler was on time and extremely efficient. He was able to diagnose the issue and was tenacious in resolving it. In less than 2 hours, he removed a clog 25 feet down the pipe. I would highly recommend roto rooter!

  • Review 10 (2024-07-07 - Rating: 5)

    Very responsive to a call for help on Sunday - here within hours. Simple drain clog turned into a big job. Tyler was quick to recognize this and had the knowledge to get piping repaired and in proper working order. It was a long job, but we appreciated being kept informed as work progressed and appreciated that Tyler was able to make a run for needed parts without issue. Good job! Great attitude!! Will not hesitate to use RotoRooter for plumbing jobs, need be, in the future. Highly recommend.

  • Review 11 (2024-09-28 - Rating: 5)

    We were extremely impressed with Tyler who arrived within an an hour of contacting Roto Rooter. We had water dripping from a light fixture on the first floor which was underneath an upstairs bathroom. Tyler was very professional and took the time to investigate the issue thoroughly and explain what he believed the problem was. Tyler contacted one of the Roto Rooter water damage specialists and arranged for her to come the same day as well. While we hope to not have to contact a plumber in the future, we will definitely contact Roto Rooter again if the need arises.

  • Review 12 (2024-10-26 - Rating: 5)

    Prompt dispatch. Nick and Joshua tag-teamed to resolve the issue. Both were professional, straightforward and explained the situation in a way that earned trust. Satisfied with both the process and the outcome.

  • Review 13 (2024-07-10 - Rating: 5)

    Got a estimate from Tyler for a clogged kitchen drain. Tyler was cordial and thoroughly explained the work involved. Unfortunately, the cost was a lot more than what I expected even after the discount he was able to get for me. He did not put any pressure on me to get the job done. I will need compare costs with a couple of other companies and go from there.

  • Review 14 (2024-09-19 - Rating: 5)

    Tyler was great, identified problem and fixed it quickly. Friendly, personable and neat and came to house in less than 30 mins after I called Roto Rooter. A+

  • Review 15 (2024-09-22 - Rating: 5)

    Tyler was great!! Professional, knowledgeable and fixed my tub faucet within a reasonable time period on a very short notice. Thank you.

  • Review 16 (2024-09-08 - Rating: 5)

    We had a great experience with Tyler yesterday: woke up to a clogged disposal and had a big birthday party for the kiddo happening in the afternoon. Called at 8:15, and they arrived within an hour. In spite of our very complicated pipes and a clog way deep in a 90 degree bend, Tyler had us up and running again quickly -- grateful for his hard work!

  • Review 17 (2024-07-05 - Rating: 5)

    I utilized the online scheduling system to arrange for a same-day visit, which was quite convenient. I received a text notification when the representative was 30 minutes away, demonstrating effective communication. Tyler arrived punctually and conducted himself in a professional and courteous manner. I found his service to be exceptional and his honesty commendable. I am grateful for the high level of professionalism displayed.

  • Review 18 (2024-09-21 - Rating: 5)

    Tyler, from Roto-Rooter, was very helpful. He could tell I wanted t watch the process so he gave me a description of each step he did. He also answered my questions about how best to avoid similar problems in the future.

  • Review 19 (2024-12-07 - Rating: 5)

    Joshua showed up and did a fantastic job. He was able to get my shower to stop leaking and was quick and efficient.

  • Review 20 (2024-11-09 - Rating: 5)

    Tyler is very knowledgeable, professional and courteous. He provided excellent service. I highly recommend him and Roto-Rooter.

  • Review 21 (2024-09-07 - Rating: 5)

    Thank you for your quick response to our call. Your technician solved our basement walk-up drain issue, and now we are ready for any future rain storms. I would recommend Roto-Rooter to solve the toughest plumbing challenges.

  • Review 22 (2024-07-06 - Rating: 5)

    Excellent experience. Main sewer line had a clog on Independence Day. They came out within just a few hours of calling and fixed it quickly. Very careful to keep the house clean as they went into the basement. Highly recommend!

  • Review 23 (2024-10-22 - Rating: 5)

    Tyler was super helpful, responded same day, and made it very clear what our issue was, what steps to take, and in scheduling a follow up

  • Review 24 (2024-07-11 - Rating: 5)

    Thank you so much to Tyler and the Roto-Rooter team for the quick and speedy service. Everything was well done, thoroughly explained, and greatly appreciated. We will definitely contact them for future work!

  • Review 25 (2024-07-22 - Rating: 5)

    Tyler was our service technician. He did a thorough job and promised to return if the plumbing camera could not confirm tomorrow if the blockage was 100% cleared.

  • Review 26 (2024-06-08 - Rating: 5)

    We had a plumbing emergency and Josh showed up to save the day! He was amazing to work with! He is extremely knowledgeable and went out of his way to explain everything to us. Highly recommend working with Roto-Rooters!

  • Review 27 (2024-06-24 - Rating: 5)

    Tyler arrived within two hours of my phone call. Outstanding service, very professional, and efficient. Talked me through everything he was doing. Nice job.

  • Review 28 (2024-09-21 - Rating: 5)

    Excellent job Tyler very professional recommended this company and specially Tyler definitely Iā€™ll call this company again if I needed Iā€™ll ask for Tyler. Thank you very much.

  • Review 29 (2024-09-06 - Rating: 5)

    Tyler came out and did a great and fast job clearing our sewer blockage late at night! Keeping up the good reputation of roto-rooter!

  • Review 30 (2024-09-22 - Rating: 5)

    Great work done by Tyler. I called today, and he arrived within 3 hours. Really appreciate it.

  • Review 31 (2024-09-27 - Rating: 5)

    Tyler came out to my house to take a look at the sump pump. Extremely helpful and answered any questions needed as well as walking you through the steps so you are aware of what is going on.

  • Review 32 (2024-07-11 - Rating: 5)

    Roto Rooters response to our basement flood was quick and decisive. They were dedicated to ensuring the job was done as best as possible. Very professional!

  • Review 33 (2024-07-20 - Rating: 5)

    Joshua came out and did an excellent job for us! Very professional, knowledgeable, and provided a high level of service - Thx Roto-Rooter!

  • Review 34 (2024-09-06 - Rating: 5)

    Tyler is a amazing tech came out in less then a hr. Very knowledge knew the issue right away and got the job done.

  • Review 35 (2024-03-17 - Rating: 5)

    Josh with Roto-Rooter did an excellent job with unblocking our main drain. In addition, he took the time to look at the sink in my master bathroom. He was very professional and explained things thoroughly. I would highly recommend this company for your plumbing needs.

  • Review 36 (2024-11-22 - Rating: 5)

    Both Alex and Tyler were super thorough, efficient and super kind!

  • Review 37 (2023-08-13 - Rating: 5)

    They were excellent and solved my problem with my garbage disposal in no time! Michael, the technician (RN49460F), was very professional, kind, and willing to do whatever he can to give me a good value for his time solving the issue. It turned out to be a very simple fix, but it was worth it for me to learn how to handle this same disposal jam situation on my own in the future. He even went above and beyond with checking the water flows of my bathrooms too and gave me good advice on any improvements needed. I am glad and relieved to have a working garbage disposal again as well as having met an awesome professional. I definitely recommend the services from this particular technician. Thanks, Michael!

  • Review 38 (2024-10-27 - Rating: 5)

    Tyler did a great job clearing several sink drains and tubs in our house after five years of gunk.

  • Review 39 (2023-12-29 - Rating: 5)

    Josh was awesome to work with. He provided a clear estimate, explained the problem, the fix and worked as quickly as our problem would allow. He spent time explaining symptoms of problems a house of our age might show in the future, which was very thoughtful. Very professional and courteous and we would hope to work with him again in the future.

  • Review 40 (2024-07-01 - Rating: 5)

    They are great at returning phone calls and scheduling, plumbers have been extremely professional and pleasant, Tyler work was excellent, Thank you Tyler!

  • Review 41 (2024-12-09 - Rating: 5)

    Had a great experience with Roto-Rooter and or tech Joshua. They got out here relatively quick after the initial call. Joshua was incredibly pleasant and answered every question I had and was quick to repair our busted pipe. Professionalism, experience, and pricing was on point. Definitely recommend.

  • Review 42 (2023-07-16 - Rating: 5)

    Incredible! Michael Smith was my technician; everyone should request him. Not only did he arrive in less than an hour on a Sunday night, he fixed the problem AND taught me how to trouble shoot the issue in the future all in under 30 mins! And to top it all off, it was the cheapest plumber bill Iā€™ve ever had. I cannot more highly recommend this company and Michael specifically again. I will absolutely be a returning customer!

  • Review 43 (2024-09-21 - Rating: 5)

    Great work. Agent Tyler Shedd is awesome. Can trust his work.

  • Review 44 (2024-07-05 - Rating: 5)

    It was emergency service today , tyler did amazing job to fix water leakege . Thank you so much for comimg on holiday and fix the issue.

  • Review 45 (2024-10-21 - Rating: 5)

    Outstanding service by Josh ! Greatly recommend this company to anyone in need of plumbing services .

  • Review 46 (2024-12-15 - Rating: 5)

    Joshua is great! He is a professional and skilled at his work. He quickly took care of the problem and then he called a colleague to come over with a camera to see if something was stuck in the pipe. I had a problem several months ago and didnt expect to have another issue so soon. Joshua and his colleague looked through the pipe with the camera, and now I know what the problem is, and I can take care of it before it backs up again. I couldnt have asked Roto-Rooter to send a better person to service my home. Joshua is polite and friendly and I believe that he really cares about his customers.

  • Review 47 (2023-02-10 - Rating: 5)

    I had to call Roto Rooter twice in 1 weekend and both times they responded immediately and had my repair complete within hours. In this instance, Freddy did an amazing job repairing my waterline to my toilet. He was courteous and extremely professional. Very grateful to the whole team!

  • Review 48 (2024-07-01 - Rating: 5)

    Professional and patient. Explained the process and potential issues he could encounter. Would highly recommend and reuse but hopefully no time soon.

  • Review 49 (2023-01-16 - Rating: 5)

    There are not enough stars to give this company. They were out here first thing on Monday morning and early! The tech was knowledgeable, thorough, friendly, and beyond helpful! The company iāøpriced and that makes a difference!Since moving to Virginia this has been our best tech ever and Company! Yes, when we need the job done were calling them to do it! Has it really does need work. 10ā­ļø A+, overall we highly recommend!

  • Review 50 (2024-01-19 - Rating: 4)

    Very nice plumber who found nothing wrong nir could he explain why had no hot water in the middle of the day. $150 for the visit applied to our next visit if we specifically call him and have his technician #.

  • Review 51 (2024-10-05 - Rating: 5)

    I needed a pretty quick turnaround to fix a toilet leak, Tyler was able to come out

  • Review 52 (2024-09-23 - Rating: 5)

    Tyler was efficient and did a fantastic job. Highly recommend

  • Review 53 (2024-08-03 - Rating: 5)

    Tyler did an amazing jib of getting multiple plumbing issues resolved. Thank you!

  • Review 54 (2024-07-06 - Rating: 5)

    Tyler was friendly, helpful, and quick in identifying the problem. Overall great service.

  • Review 55 (2022-02-25 - Rating: 5)

    I came home on Sunday from a weekend away to find a faucet that was running water even though it was turned off. I called SIX other plumbers before finally calling Roto Rooter. They thankfully had a technician working that night! Rob came out and diagnosed the problem. He gave me a quote (for parts and labor only, no extra Sunday after hours fees were tacked on) and went straight to Home Depot before they closed. Unfortunately, when he went to go shut off my main water, we found that the valve must have been walled up, which meant he needed to shut it off at the street. He didnā€™t have a meter key so he would have to come back the next day. The next day he had to go to 5 different stores to get the meter key, but always kept me updated on an ETA. After getting what he needed he was able to cut out the corroded parts and replace the pipes and faucet which took care of the problem. Rob worked very hard, was super nice, and even gave me a discount since he was off on the original quote by a little. Not necessary but I was appreciative! Rob even sent a courtesy text the day after to see how everything was going and if I had any issues, which I did not. Very happy with Rob and his service!

  • Review 56 (2023-06-07 - Rating: 5)

    We had a clogged kitchen sink and the guy came the same day and unclogged it. A few hours before that I had someone local give it a go for much less fee and he couldnt get it unclogged. However the RotoRooter guy used exactly the same method with same machine and he just kept on trying until it cleared! It was celebratory moment for us because we couldnt live another day without our kitchen sink properly working. So thank you, Matthew!

  • Review 57 (2023-07-23 - Rating: 5)

    Roto-Rooter Plumbing was quick to answer our request to look at our shower issue. Their technician Michael Smith gave great guidance and was courteous of our home/space. Definitely would recommend their services to others and would use them again!!

  • Review 58 (2024-10-22 - Rating: 5)

    Tyler, my technician, was great. For the estimate he explained what was wrong, showed me the problem, shared prices in advance, and before service he communicated well. During service he was quick but careful and cleaned up the mess. Polite and thoughtful the entire time. Would highly recommend.

  • Review 59 (2022-09-09 - Rating: 5)

    John, our Service Tech was very professional in his manner. He took the time to explain what he thought the issue was and what he would do to correct it. He also took the time to explain the rate that we wound be charge. Initial we thought it was high until we saw all that was involved in correcting our problem. I have no issue recommending this company.

  • Review 60 (2024-09-09 - Rating: 5)

    Tyler was fast, knowledgeable, and professional. Highly recommend.

  • Review 61 (2023-05-14 - Rating: 5)

    I highly recommend their services! A technical arrived within 30 minutes of my call and was able to unclog an extensive blockage in our pipes. Technician was extremely professional, courteous and knowledgeable. Highly recommend!!

  • Review 62 (2022-12-29 - Rating: 5)

    On Christmas Day a fresh water pipe broke and our basement flooded. After several calls and getting to the right person, Joshua showed up after 8pm and was able to do the repair despite stores being closed. He was so professional and understanding of the unfortunate timing. He welcomed us watching him work and happily answered all questions. I would absolutely ask for Joshua for any other work we needed.

  • Review 63 (2023-01-18 - Rating: 5)

    Esther was great. She was very responsive and fixed the issue quickly. She was even very helpful when I paid. It was a repair for a rental property so it was a little complex with both a tenant and me, the owner. She was great!

  • Review 64 (2020-10-03 - Rating: 5)

    Daniel arrived very quickly and gave us excellent service. He assessed the site very quickly and was able to tell us what the problem was. He was polite and explained the issue clearly. He gave us excellent service and we appreciated him a lot. Definitely would recommend.

  • Review 65 (2021-10-30 - Rating: 5)

    Ernest was very professional, went the extra mile for me and ensured the job he did was high quality work.I would recommend his services to my friends and colleagues.I am a very happy customer and hope he services my follow up request because of the fantastic job he did.

  • Review 66 (2023-02-01 - Rating: 5)

    We had a clogged drain over the weekend and tried to fix it ourselves, and then our regular plumber came out - to no avail. It wasnt until Roto-Rooter and Robert and Miguel came to our house (at 4:45 pm!) and worked for over 2 hours to unclog a main drain to the house. They were so helpful and professional - and we should have started with Roto-Rooter first!! Thank you to the Springfield team - Candy too!

  • Review 67 (2021-12-21 - Rating: 5)

    We called Roto-Rooter at 11pm to come out to our house for an emergency main drain clog. They had their service tech at our home within the hour. Henry was very professional and knowledgeable. He work hard up until 2:30am to get our main drain unclogged. We were very impressed with his service and highly recommend them to anyone.

  • Review 68 (2024-09-07 - Rating: 5)

    Tyler was fast, honest, friendly, and solved our emergency.

  • Review 69 (2023-01-13 - Rating: 5)

    Ben was a consumate professional, on time and very responsive. When he first arrived, my house cleaners were just starting making it difficult to turn the water off and facilitate his repair. He found a way to work around it and saved the day. His calm, steady presence gave me confidence that I was in good hands. Thank you again

  • Review 70 (2020-06-15 - Rating: 5)

    The tech (Frankie) was great. Extremely friendly and courteous. Frankie took his time and explained what had to be done and gave recommendations on what he thought was the best route to proceed. I made the reservation through the website and it was easy to use. No complaints!

  • Review 71 (2024-04-27 - Rating: 5)

    We called with a Sunday emergency. They responded promptly , and did a good job. The workers were very pleasant too !

  • Review 72 (2023-01-12 - Rating: 5)

    Phenomenal service was provided! I made the appointment online and the technician was at my house within an hour. The technicians were courteous, professional and efficient. I am a very satisfied customer and I will recommend their services in the future.

  • Review 73 (2020-10-04 - Rating: 5)

    The team was extremely professional. Every step of the repair and the logic and problem solving displayed were admirable. I have complete confidence in the repair, and the knowledge that if any issues arise they will triage and fix. I would absolutely recommend whether you have any engineering knowledge or none. I will request my exact team if ever needed in the future.5 stars would earthquake again.

  • Review 74 (2020-10-05 - Rating: 5)

    I called Roto-Rooter for sump pump issues and within an hour, Frank, the technician was at our door to give a free quote. We were very impressed with his professionalism and knowledge. He listened to our concerns and presented us with repair options. Based on price comparisons we felt his quote reasonable and in-line with other companies. I am extremely appreciative of Frank taking the time to answer questions about the old and new system which gave us a better understanding of the primary and backup components of the sump pumps. He worked quickly, cleaned up the work area, and removed the broken units. A real pleasure to work with. Roto-Rooter is lucky to have a technician of his caliber. Thank you Frank.

  • Review 75 (2024-05-27 - Rating: 5)

    Ejector pump malfunction again in 3 month called roto rooter again Tyler is exceptionaly profesinal courtious very hapy with his work

  • Review 76 (2022-12-30 - Rating: 5)

    Kobe was fantastic. Very professional and friendly. Due to the stores being closed because of Christmas he was still able to fix our leak and replace the part with different parts. We appreciate him being there!

  • Review 77 (2023-01-03 - Rating: 5)

    Tim and Nick fixed my entire bathtub drain, and fixed the issue with my toilet as well. They did an excellent jobThey were very informative and efficient with the entire process and really put me at ease.I will call them again and I recommend their services

  • Review 78 (2020-06-20 - Rating: 5)

    I had an emergency situation with my water heater and called them and within a few hours I had a technician at my house. He checked my water heater and assured me it would be fine for the night until he could return the next morning to replace a part. He arrive the next morning as promised and fixed the issue. Unfortunately it did not fix the problem and it needed another part that was under warranty that was sent to me from the manufacturer and they had their technicians replace it. The water heater is working fine now. I just want to thank John who made the situation better just by his friendly nature an professionalism. I would recommend this company to everyone. Thanks again John Monaghan!!

  • Review 79 (2021-10-07 - Rating: 5)

    My technician showed up on time, quickly diagnosed the issue, and communicated with professionalism and confidence the entire time. This was a bit of a tricky situation with one clog that seemed to have dislodged above the clean out and then hit an area of pipe constricted through grease buildup, totally blocking the main drain... 100ft from the clean out just before my septic tank.He took the time to show me on camera live what was going on and a before and after that clearly showed the block removed. We checked every toilet in the house after that (all 9!) and everything works perfectly. I cant thank him enough for teaching me a few things as well as solving the problems. Highly recommend!!

  • Review 80 (2023-11-17 - Rating: 5)

    We had a plumber from Roto-Rooter come out late at night on a Sunday for an emergency and help us when we could not find anyone else. He was really great.

  • Review 81 (2021-09-09 - Rating: 5)

    The specialist that I was fortunate to work alongside was Nick. He was professional, prompt, educated about his craft, & truly honest when it boiled down to what needed to be done, the financial details, & other resources I could seek out for assistance. At no point in time was he lackadaisical, worked diligently, & made efficient use of his time. Due to Nickā€™s customer service, skill, & critical thinking, I would recommend this company to anyone without hesitation and know Iā€™ll be working with them in the future. THANK YOU NICK FOR A JOB WELL DONE!

  • Review 82 (2023-05-31 - Rating: 5)

    Matt and Carlos are very professional and kept me up-to date with the progress. They did an excellent job in replacing our sump pump and I highly recommend the team.

  • Review 83 (2020-10-04 - Rating: 5)

    Carlos was awesome. He arrived promptly at 7:30 PM on a Saturday night and did a great job assessing the issue and providing a clear estimate for the work. Carlos was professional and educated me on my plumbing issue. More importantly he provided advice how to maintain my drains to help prevent future problems. Thank you, Carlos!

  • Review 84 (2022-12-31 - Rating: 5)

    We had a super difficult stoppage more than 100ā€™ into our system which couldnā€™t be unclogged with a regular snake so Robert and Trevor brought out the big guns in the form of the hydro jet and cleared it right up. Got in and out super quick and clean, canā€™t say enough about the service. Thanks guys, you saved our NYE!

  • Review 85 (2023-02-01 - Rating: 5)

    Marqu and Anthony showed up quickly and the job went off perfectly. I appreciate how polite and friendly they were, especially considering it was a messy job. Would ask for them by name if I ever need service again

  • Review 86 (2022-12-26 - Rating: 5)

    Josh was excellent in all aspects of the plumbing issue. We had a burst pipe and he rapidly found the leak, fixed it and cleaned up the area.Highest recommendation.

  • Review 87 (2024-10-26 - Rating: 5)

    Tyler was very helpful. We were worried about a potential problem with our bath tub and instead of charging us for something we didnā€™t need he just told us we just needed to recaulk. Didnā€™t charge us anything for the visit.

  • Review 88 (2024-09-09 - Rating: 5)

    Tyler was excellent. He was very good at explaining what was needed to fix our issues. He did a great job. Thanks for the help

  • Review 89 (2021-08-09 - Rating: 5)

    Ernest Kwakye was excellent. Came in professional personable and efficient. Cleaned out my main line and to verify the work was done properly he check my overflow drain. Iā€™m so glad heā€™s was thorough because it was clogged with mud. He was able to clean it out and gave me tips on how to maintain my plumbing system to prevent this from happening again. Ernest also took the time to explain what he was doing every step of the way and at the end covered all of the warranties covered by roto. Ernest also explained that roto will come out and inspect my main drain with a camera specialist to verify nothing else is going on. Over all 10/10 experience.

  • Review 90 (2020-06-10 - Rating: 5)

    From the first call to my request being completed, their customer service was excellent!!! The technician John came prepared with his PPE and continued to social distance all while being pleasant. When John found my wedding ring, he was just as excited as I was! I would definitely refer Roto-Rooter and John.

  • Review 91 (2023-05-19 - Rating: 5)

    Matthew (Tech #4459) did a phenomenal job, was extremely knowledgeable in telling us all of our options, and was highly professional.I would definitely recommend Matthew and Roto-Rooter!

  • Review 92 (2023-08-04 - Rating: 5)

    Anthony saved me in my battle with a very stubborn shower faucet water cartridge. He was very professional and listened to my input also. Such a pleasure to have Anthony complete the job!

  • Review 93 (2023-01-31 - Rating: 5)

    Marqui and Anthony came over right on time. They were responsive and professional. Marqui explained the whole process so simply.They have cleaned my drain and went above and beyond to clean my disposer too.

  • Review 94 (2022-01-14 - Rating: 4)

    The scheduling was delayed several days probably due to Covid and I think they were short-staffed. The technicians were very professional and good. However the price was exorbitant for a simple pressure valve replacement, but it was necessary and not some thing that I could do myself. Still I feel like I was overcharged by hundreds of dollars for about an hour of labor. The parts were about $150 retail. It was over $800 total for the job.

  • Review 95 (2020-09-30 - Rating: 5)

    Great experience! Receptive to my explanations and questions. Quick to quote me for services and was able to repair shower in a couple of hours. Best thing is, I did not have to pay for inspecting the issue like other companies. I dont need to pay someone to tell me something not working.

  • Review 96 (2024-07-25 - Rating: 5)

    Tyler was extremely helpful! Very knowledgeable and friendly. He fixed the issue with our kitchen sink in 1 go after weā€™d tried and failed with a rented drain snake from Home Depot. Iā€™d recommend him to anyone.

  • Review 97 (2023-01-02 - Rating: 5)

    Service was faster than prompt. These guys were quick to get here and thorough in finding the cause of our drain blockage. They were very friendly and respectful of our property in being so clean.

  • Review 98 (2020-06-04 - Rating: 5)

    We had a kitchen sink plumbing leak from somewhere inside our outer wall. We called Roto-Rooter at randomā€”and hit the jackpot with their technician Osman. He was very professional, incredibly knowledgeable, and took the time to explain everything he found. He diagnosed (and fixed) the problems that were causing the leakā€”and one of those was from when the house was built! He didnā€™t give up until he was entirely satisfied that the whole system worked again. Would absolutely call on him again with any future problems and canā€™t recommend him highly enough!!

  • Review 99 (2023-07-26 - Rating: 5)

    Rich and Chris were extremely professional and got my well pump out and replaced in no time. Fantastic job. Highly recommend!!!

  • Review 100 (2023-01-31 - Rating: 5)

    Esther was great she came right out and was very thorough and knowledgeable about what she was doing. Excuse the pun but she made a crappie situation very pleasant. Excellent customer service!!

  • Review 101 (2021-08-01 - Rating: 5)

    The came out on a Sunday and took care of my plumbing issue. He was quick, courteous, and very helpful. I would call Roto-Rooter again if I ever had any issues in the future. Thank you!

  • Review 102 (2023-01-22 - Rating: 5)

    Esther did an awesome job informing me about my plumbing issues and the terms in which Mr. Rooter operates. Highly recommended, very friendly and responsive.

  • Review 103 (2021-05-13 - Rating: 5)

    Iā€™ve been having problems with water getting into my basement. I was told that I had some routes in my sewer pipe but no company was willing to come out and take care of the problem. Finally decided to call Roto router and figured they could work their magic and help me out. Low and behold; they did. They manage to snake the drain get it to run freely and now Iā€™m waiting for a camera inspection see if we can figure out if I have roots or something else going on in the drain but at least for right now the clog is gone and less worried about using water in the house. The technician sent out was awesome. Kept me informed every step of the way and was very professional.

  • Review 104 (2020-06-05 - Rating: 5)

    Had a major drainage issue this morning and per a recommendation, I called Roto-Rooter. They sent Adam immediately, who arrived, diagnosed and fixed the problem quickly. I was so impressed with Adamā€™s honesty and professionalism, and will always call this company first in the future. Thank you, Aaron G.

  • Review 105 (2023-02-19 - Rating: 5)

    Trevor was friendly, gave us honest assessments, and made every effort to fix our clog and save us from more expensive options. I never once felt ā€œover a barrel.ā€

  • Review 106 (2020-06-17 - Rating: 5)

    Zakk and Aaron were professional, timely, and skillful. Im grateful they successfully completed my sewer repair, despite some setbacks that were not their fault. They were polite and considerate, and Id hire them again.

  • Review 107 (2024-10-07 - Rating: 5)

    Tyler professionally diagnosed our problem and resolved the issue rapidly. Tylerā€™s friendly personality helped us feel comfortable and satisfied with the excellent service Rotor-Rooter provides.

  • Review 108 (2020-06-09 - Rating: 5)

    We noticed our sump pump not turning off because the drainage pipe outside had clogged and wasnā€™t draining. It was a Sunday morning and we called Roto-Rooter based on a recommendation from a friend. So glad we did!They came within two hours and our technician,Osman Harooni, was simply amazing. He spotted the problem quickly and single-handedly fixed it.It required installing new drainage pipes outside and replacing the sump motor inside - it was a hot day and in spite of all the hard work, he was courteous and professional throughout the whole effort. I cannot thank him enough!I would whole-heartedly recommend them with a definite 5-star rating!

  • Review 109 (2023-01-13 - Rating: 5)

    I had a bit of a crisis with two toilets at the same time and Roto-Rooter saved the day. Thanks to Joshua, I am not dealing with anymore overflowing toilets. He got here quick and explained everything to me. Thank you, Joshua! And thank you Roto-Rooter!

  • Review 110 (2021-12-21 - Rating: 5)

    I had to replace the water heater system and this company was prompt to reply to my inquiry. So I had no hot water for only one day n this cold weather. Kobe the technician took care of it from removing the old one to install the new one within 4 hours. The price was reasonable and he answered all of the questions that I had. I will ask them to come back again for other services.

  • Review 111 (2020-10-01 - Rating: 5)

    Osman was very helpful. He removed mold that had developed underneath my kitchen sink, and replaced the old pipes with better ones. He really went above and beyond. I highly recommend him.

  • Review 112 (2023-10-07 - Rating: 4)

    I use RotoRooter pipe maintenance. It is a product that uses bacteria to keep drains clog free. It must be ordered through RotoRooter, but they will deliver it to your home.

  • Review 113 (2024-06-14 - Rating: 5)

    Our plumber, Tyler, went the extra mile to made sure proper repairs were made!

  • Review 114 (2020-06-12 - Rating: 5)

    John was very professional and made sure to explain to us about what was going. He also did a thorough check before starting on anything which saved us from having to go through with the process that could have cost us even more. Luckily, it was just a small easy fix.

  • Review 115 (2023-02-18 - Rating: 5)

    Matt was a great technician. Helped diagnose my water heater. Fair pricing and good service. Answered all my questions.

  • Review 116 (2024-08-08 - Rating: 5)

    Tyler was AMAZING!!! Customer Service was 10. He was professional and kind explained entire process from start to finish.

  • Review 117 (2023-11-04 - Rating: 5)

    BEN, WAS A DELIGHT! PROFESSIONAL, VERY FRIENDLY, AND KNOWLEDGEABLE. HE WILL BE OUR GO TO GUY WHEN THE NEXT PLUMBING ISSUE OCCURS. UNFORTUNATELY, WE DID NOT RECEIVE THE COMPLIMENTARY ENDOSCOPE AS THE 2ND TECHNICIAN WHO WAS TO DO IT CALLED SAYING HE WAS 2 HRS AWAY. WE NEED TO RESCHEDULE IT FOR ANOTHOR DAY WHEN WERE AVAILABLE.

  • Review 118 (2023-01-09 - Rating: 5)

    Esther did a great job! She was efficient and friendly. Quickly detected the problem and fixed on site. Had a great experience.

  • Review 119 (2020-10-12 - Rating: 5)

    John was very nice and explained what our problem and the est option to fix. He was in and out very quickly and said if we had any problem to call him directly.Very satisfied and would recommend him again

  • Review 120 (2021-05-19 - Rating: 5)

    Kedron Kitchens was professional, on time, and answered all my questions. He is a great help and very easy to work with. Iā€™m glad he is here to guide me with my issues as a first time homebuyer.

  • Review 121 (2023-02-12 - Rating: 5)

    Marqui and Anthony worked diligently to clear a nasty clog in our kitchen sink. Their professionalism and communication throughout the whole job was amazing.

  • Review 122 (2023-02-08 - Rating: 5)

    From start to finish, the experience was good. The plumber, Robert was very communicative and answered my questions while explaining the scope of the work.

  • Review 123 (2024-08-24 - Rating: 5)

    Very fast service and convenient. My toilet had a leak very late at night and Roto was able to send a emergency plumber to fix my issue right away.

  • Review 124 (2022-09-19 - Rating: 5)

    Richard performed excellent, punctual, professional service for us at our residence. Same day appointment made online then confirmed within 1 hour. Same day fix.

  • Review 125 (2021-06-21 - Rating: 5)

    Kedron, was an excellent representative. He excelled above and beyond and explained the entire process to me. I am extremely pleased with service and the knowledge of his job. He served his company well.

  • Review 126 (2024-07-27 - Rating: 5)

    Great service. Quick response, professional and courteous. You could not ask for more.

  • Review 127 (2024-07-20 - Rating: 5)

    Tyler did a great job with finding the source of a tricky leak in our basement! He was professional, knowledgeable, and friendly! Our leak is now fixed and we can have our peace of mind back.

  • Review 128 (2020-10-07 - Rating: 5)

    John Monaghan was my technician. He was extremely professional and explained to me how all of our pipes were setup. Looking forward to working with him again in the near future!

  • Review 129 (2021-07-17 - Rating: 5)

    Nick was very professional and completed his consultation and gave us some great advice. We will definitely use Roto-Rooter again.

  • Review 130 (2023-01-10 - Rating: 5)

    Marqui replaced my fill valve and was quick and knew exactly what to do. Very knowledgeable. The cost was outrageous, but that had nothing to do with Marqui.

  • Review 131 (2023-02-04 - Rating: 4)

    Marquis and Anthony were on time, friendly and professionalā€¦.got the job done quickly and with no hassle or mess. I highly recommend them for your plumbing needs. Thanks guys!

  • Review 132 (2023-02-15 - Rating: 5)

    Tim was very helpful with questions I had. I was panicking when he arrived with water on my floor. He was here pretty quickly and I was thankful. Thank you

  • Review 133 (2020-10-03 - Rating: 5)

    Carlos was absolutely amazing. Beyond professional! Arrived early, handled the issue, was knowledgable, great to talk to! All around great service. 5 stars!

  • Review 134 (2024-06-28 - Rating: 5)

    We just had the most amazing experience with A Roto Rooter technician, Tyler! At 5 oā€™clock in the evening one of our pipes burst underneath a bathroom vanity. By the time we ran down to the basement and turned the main water off the bathroom was flooded leaking down to the first floor then down to the basement. Not to mention that we have a new carpeting going in tomorrow morning. As we are here in Virginia , visiting from Florida; now we have no water . Roto Rooter got to our house the same night just a few hours later ā€¦at 8 oā€™clock made a perfect assessment and repair plan, then he went out to Home Depot to get all the necessary supplies and worked until 1115 pm and did not leave until we turned the water on and made sure everything was running properly. Not only that, it did not cost an arm and a leg and it was a true emergency call. You have to know that the service, professionalism, quality, knowledge and politeness were above and beyond since we are posting this at 11:30 at night; right after the technician left! He should get a bonus! We own several rental properties and we want him to be our person for all! He has our business for life.Thank you Tyler!The Berk Family

  • Review 135 (2023-05-26 - Rating: 5)

    I Am Impressed With The Roto Rotor Person Came To Do Diagnostics ony Home and Loved They Way He explained everything to move forward.

  • Review 136 (2021-09-12 - Rating: 5)

    The technician was on time, insanely helpful, and professional. He was knowledgable in not only plumbing issues, but the code for the county. I would use again, and recommend to anyone.

  • Review 137 (2021-10-05 - Rating: 4)

    Mr. Thompson did a great job in unblocking our main drain.We had two other plumbers came out and could not clear the block. Mr. Thompson didnā€™t give up and cleared it.Thank you

  • Review 138 (2024-07-21 - Rating: 5)

    Great work - cleared the line when no one else could!

  • Review 139 (2020-06-15 - Rating: 5)

    Terrell with Roto Rooter was very professional. He walked me through every step they were doing. Would recommend using them for water restoration again.

  • Review 140 (2024-08-04 - Rating: 5)

    Tyler had excellent customer service and we are pleased with his work.

  • Review 141 (2023-10-11 - Rating: 5)

    Right on time when I needed a plumbing service and the technician showed up in less than an hour and fixed the issue.Highly recommended!

  • Review 142 (2023-02-08 - Rating: 5)

    Just had service with Roto-Rooter and I was impressed by the meticulous, transparent and professional service displayed by the technicians. I will continue to use them for my plumbing needs.

  • Review 143 (2023-02-11 - Rating: 5)

    Thanks Marqui for coming out on a Saturday to fix our clogged sink drain! Appreciate you explaining what services you were doing and where the problem was.

  • Review 144 (2022-09-10 - Rating: 5)

    Our service guys were just awesome!! They went above and beyond to fix the problem. They were professional and personable and very knowledgeable. Highly recommend!!!

  • Review 145 (2020-06-15 - Rating: 5)

    C. Alvarega was awesome. He was polite, informative and took care of my issue as fast as he could. I had a great experience with him!

  • Review 146 (2023-01-30 - Rating: 5)

    Had a back clog needed to have main line cleaned out they came out was very professional told us what they were gonna do and told us what they did gave us some extra pointers and other tips to help us out price was good all around great service I will use them again

  • Review 147 (2023-02-10 - Rating: 5)

    They called that they could come early which was great! Mathew was very professional and courteous. He resolved our problem fast!!

  • Review 148 (2020-06-15 - Rating: 5)

    Marqui Dawkins was professional, patient with me and overcame obstacles to get this drain unclogged. I would highly recommend this gentleman to handle plumbing needs. Should I have need again of a plumber, I will ask for him by name.

  • Review 149 (2021-07-06 - Rating: 5)

    The technicians were extremely knowledgeable, very professional and clean, and very helpful. They cleaned up after the Job was done which I really appreciated. The job was done quickly and efficiently.

  • Review 150 (2024-01-22 - Rating: 5)

    Very professional and polite. I would definitely recommend for any of your plumbing needs!

  • Review 151 (2021-05-24 - Rating: 5)

    Unclogged sewer drain which was backing up in to our basement. Happy they practiced wearing masks, gloves and covers over their shoes. In no time they found the issue and cleared out the clog. Also added in a cleaning product which Iā€™ll use throughout the house to clean the drains. You donā€™t think about sewage issues until itā€™s an issue!! Itā€™s gross but they saved the day.

  • Review 152 (2024-11-22 - Rating: 5)

    Tyler fixed it on the spot and was honest

  • Review 153 (2023-01-27 - Rating: 5)

    Despite being a big company, the individuals I have worked with, from the call center to the on-site technicians, have been wonderfully responsive and dedicated to solving my issues.

  • Review 154 (2023-01-05 - Rating: 5)

    Esther was prompt, knowledgable, and very friendly. She gave great advice and was a pleasure to work with.

  • Review 155 (2023-01-17 - Rating: 5)

    Polite, professional, wore shoe covers. Might need to cover carpets if they bring in machine. Dispatcher very polite and efficient, also.

  • Review 156 (2023-06-21 - Rating: 5)

    The service tech was professional and pleasant. He explained the process and price in detail before he started.

  • Review 157 (2022-12-30 - Rating: 5)

    Very kind technician. Excellent communication which was a nice change lol. He understood everything I needed and is helping me along the way.

  • Review 158 (2022-12-30 - Rating: 5)

    Excellent work. Came promptly on time Christmas Day to snake my drain. Very professional employee did a fantastic job!

  • Review 159 (2021-01-19 - Rating: 5)

    Non-emergency appointment was still scheduled for next day. Technician arrived on time and explained all aspects of issues he found, as well as multiple options available to fix issues.

  • Review 160 (2021-07-07 - Rating: 5)

    Ernest was very professional and responsive. Thank you Ernest! Usually I hate the response time for someone to show up from roto rooter,but it wasnā€™t too bad this time.

  • Review 161 (2020-06-10 - Rating: 4)

    John was knowledgeable and professional. He was thorough in the work he did and explained the process to me. I would use their services again.

  • Review 162 (2023-01-14 - Rating: 5)

    Esther was great! She helped us with a plumbing emergency and even came back on her day off!

  • Review 163 (2021-07-23 - Rating: 5)

    The plumber, Ernest, showed up first thing in the morning. He was very professional and explained the process and the background of the work. The work was to auger a toilet and the work was done to my satisfaction.

  • Review 164 (2020-06-13 - Rating: 5)

    Clarence was WONDERFUL. Super informative, super professional, and very efficient. DEFINITELY will be calling him for any future problems I have.

  • Review 165 (2023-07-29 - Rating: 5)

    Marquis did a fantastic job troubleshooting and fixing our clogged pipes. Very grateful!

  • Review 166 (2023-02-03 - Rating: 5)

    Robert was very professional and kept me updated on what he would be doing and the results of his work!

  • Review 167 (2020-09-30 - Rating: 5)

    Frank Carona the technician did an awesome job; prompt arrival and thorough diagnosis; contacted the water restoration department for immediate action

  • Review 168 (2024-11-23 - Rating: 5)

    Great work!

  • Review 169 (2022-11-30 - Rating: 5)

    Jerson the plumber is very professional and he did an excellent job on the clogging of our kitchen sink. Thank you Jerson.

  • Review 170 (2021-07-30 - Rating: 5)

    While we had some initial difficulties in scheduling (for two days we were told theyā€™d arrive between 1:00 and 3:00; the first day they just didnā€™t show up and the second called to say they wouldnā€™t arrive until 4:30) the plumber that finally came was fantastic.

  • Review 171 (2024-06-24 - Rating: 5)

    Excellent service all around. Tyler was very professional, courteous and knowledgable.

  • Review 172 (2020-06-09 - Rating: 5)

    Very pleased with Joshā€™s work. He also kept us well informed along the way, and explained things clearly.

  • Review 173 (2023-05-20 - Rating: 5)

    Enjoyed the experience. Technician explained everything well, very helpful in making sure I understood what was going on

  • Review 174 (2024-01-02 - Rating: 5)

    Our main drain line was blocked. Easy scheduling, fast response, problem quickly resolved.

  • Review 175 (2024-07-01 - Rating: 5)

    Drain cleaning job well done. Technician was friendly and professional.

  • Review 176 (2021-07-01 - Rating: 5)

    They did a great job fixing the leak on my master bathroom toilet. The plumbers were also very friendly and informative.

  • Review 177 (2024-08-24 - Rating: 5)

    Qualified technically and personable ,and Ffxed the problem.

  • Review 178 (2021-10-28 - Rating: 5)

    Ernest was the technician and he solved my problem right away. He was courteous and professional, and I will use this service again.

  • Review 179 (2023-12-22 - Rating: 5)

    Thank you for sending my favorite plumber! Made my day when he walked in and I knew I was in good hands.

  • Review 180 (2020-05-27 - Rating: 5)

    John was very helpful and timely in taking care of my plumbing issue, and was even helpful to explain what the issue was and how to prevent it in the future. Highly recommend

  • Review 181 (2020-06-09 - Rating: 5)

    Awesome professional came out and was honest and upfront about what I needed to have taken care. Worked efficiently and was really polite and understanding

  • Review 182 (2023-02-18 - Rating: 5)

    Our techs were great! professional, friendly, and solved our issues with ease. thank you!

  • Review 183 (2020-05-27 - Rating: 5)

    Frankie is awesome, company very responsive. Pricing a bit steep, but other than that it was a great experience.

  • Review 184 (2023-05-26 - Rating: 5)

    Matthew did a fantastic job, was quick easy service, came same day

  • Review 185 (2020-05-28 - Rating: 5)

    These guys were the 3rd call I made before finding someone to come same day for sewer back flowing into my basement. They were at my house in an hour and although the initial plan was to snake the drain, they checked the city sewer line and before charging me anything they let me know that it was a city sewer line.

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