Falcon Heating Air Conditioning and Plumbing

Located in Sterling, Virginia

Address: 42731 Trade W Dr Suite 300, Sterling, VA 20166, United States

Phone: +1 571-832-0428

Rating: 4.9

Services

On-site services
Wheelchair-accessible entrance
Repair services
LGBTQ+ friendly

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-12-24 - Rating: 5)
Our 20 year old heat pump had a leak and we had to replace it due to freon prices. We selected Falcon to do the work and couldn’t be happier with the result. Falcon was the best value, offered the best products, and did an incredibly clean and professional installation.I took my time to research the top three brands that had the highest reliability and then got a single quote from a vendor of the various models and features available from each brand. I then settled on a variable system from Trane. We then got quotes from three different Trane vendors on the different models and options.We settled on the xv20i condenser with the TAMXB air handler and the UX360 thermostat. Of all the quotes we got for this combination, Falcon had the best pricing and as an added bonus it was comparable to what we saw online in different states. Carl was our sales person and he was the most professional, knowledgeable, and accommodating on scheduling of everyone we worked with. I also felt like he was the most transparent and not overselling.An example of the worst vendor that gave me all the red flags refused to talk specifics or detailed pricing with me and instead kept telling me he only sells comfort at total installed prices (that were also the highest.) He also tried to ask for other vendors pricing up front ‘to make sure he was aligned’ with their quotes.The installers from Falcon also did an incredible job as well. The quality of the installation was amazing - I couldn’t be happier with the final result. They worked a very long first day to get the job mostly wrapped up in one day. We also had quite a bit of custom work done to increase the return flow in our system and everything they did looks like they treated our house like they would their own - high quality craftsmanship and a clean installation. No shortcuts, cut corners, or poor workmanship I’ve had to get corrected with other big projects in the past.Overall I can’t recommend Falcon enough and will definitely be recommending them to everyone as we all transition to new freon systems.

Review 2 (2024-12-29 - Rating: 5)
Shawn from Falcon did an outstanding job diagnosing and repairing our hot water heater issues. He was incredibly friendly, knowledgeable, and professional throughout the entire process. Shawn quickly identified the problem, explained the necessary repairs clearly, and worked efficiently to resolve everything. We couldn’t be happier with the service he provided—highly recommend!

Review 3 (2024-11-14 - Rating: 5)
The entire experience for purchasing our new HVAC system from Falcon was seamless. From Kyle, the technician, to Carl, the project manager, to the Chirnios brothers installers, everything was professional and efficient.

Review 4 (2025-01-05 - Rating: 5)
We had a great experience using Falcon Plumbing. We needed some repairs on our toilets and sinks. Shawn was great. He looked at everything, gave us a quote, and we decided on what we wanted fixed. No pressure. When the job was completed, he cleaned everything up and shared pics and advice on how move forward.

Review 5 (2024-12-05 - Rating: 5)
When my heat went out on one of the coldest weeks we have had, I needed help fast. Falcon came from a recommendation and they exceeded all of my expectations. Same day appointment to assess the issue, incredible communication with Reed and Carl through conversation and texts, fast ordering and walked me through the entire process in weighing pros and cons of replacing the furnace. I decided to replace it and so glad I did. They even pulled people to install in 2 days. Incredible company!

Review 6 (2024-12-25 - Rating: 5)
I recently had an Aprilaire 800 steam humidifier installed by Falcon Heating, Air Conditioning, and Plumbing, and I couldn’t be more satisfied with the experience! From start to finish, the team demonstrated professionalism, expertise, and a genuine commitment to customer satisfaction.The technicians arrived on time, fully prepared, and took the time to explain the installation process. Their attention to detail was impressive—they ensured everything was set up correctly and efficiently, leaving no mess behind.Since the installation, the Aprilaire 800 has made a remarkable difference in our home. The humidity levels are perfectly balanced, and we’ve noticed an immediate improvement in air quality and comfort.Falcon Heating and Air went above and beyond to provide top-notch service, and I highly recommend them to anyone considering a humidifier or HVAC work. Thank you for a seamless and professional experience!

Review 7 (2024-11-14 - Rating: 5)
We recently moved into a historic home and were concerned about the age and viability of the boiler and radiators. Kyle was great. He is knowledgeable and experienced, and he helped us understand maintenance needs and schedules. We will definitely be calling them again.

Review 8 (2024-11-07 - Rating: 5)
I chose Falcon because the sales representative that came to give me the quote seemed genuine. I received two quotes but the other sales representative actually rolled his eyes at me when we were talking about the history of the furnace.The techs were great and very respectful. It was an all day job replacing my gas furnace. They communicated with me throughout the day with status updates. Once they were done they walked me through maintenance of the furnace and how to setup and use the app with my new wifi thermostat.Thank you Falcon Family.Great job!Sincerely,Ms.Blair

Review 9 (2024-11-27 - Rating: 5)
Thank you Falcon for a job well done , from start to finish!!!! I spoke to Mr Tim Griffin on Friday afternoon and had a proposal to replace (2) entire heating systems by Saturday morning. Tim knows HVAC and looked at all product options to match my efficiency needs.Two day after signing my contract Tim called that the equipment was available and work ready to be started. Being in the construction business for 45 year I was extremely impressed with the level of expertise provided during the installation. On installation day, supervisor Pablo met the head mechanic Roberto to review the job and insure all resources were available. Roberto’s attention to detail was impressive and I could not be happier with the quality I received. A big thanks to the Falcon team!!!! I will definitely call Tim again for my HVAC needs….

Review 10 (2024-12-31 - Rating: 5)
They gave me a good deal to replace my AC unit, and recently gave me a good deal on the maintenance of my furnace. The service team that came out to the house for both the AC install and the furnace were friendly and professional. I learned a lot about HVAC from them!

Review 11 (2025-01-02 - Rating: 5)
Kyle was excellent. I wrote a paper check for the service. The only objection that I have is that the receipt that the office sent me via email does not show how much I paid. All of the financial numbers are zeros which I rely on for my records since banks do not return checks anymore.

Review 12 (2024-09-23 - Rating: 5)
I have nothing but good things to say about Falcon Heating and Cooling. Ive had many different techs come out to my condo and everyone they have sent has been super friendly and knowledgeable. I love how easy it is to call and schedule appointments. The company is fantastic about calling to make sure you are scheduled correctly.

Review 13 (2024-10-11 - Rating: 5)
They work quickly, professionally, and do a great job! We highly recommend them!We needed our thermostats replaced (from basic to smart Honeywell ones), so we called Falcon. We first spoke on the phone to a young man named Montgomery. He was very polite, attentive, and was able to get us a technician scheduled quickly.The technician -- Reed -- is truly a superstar. He came and got the job done quickly, and well. He could have simply done the installations, kept to himself, and go on his merry way. But no -- he often went above and beyond. He explained EVERYTHING to us, in thorough detail. And not just about the thermostats, but just about HVAC things in general. He also gave recommendations. Truly fantastic.We later found out that one of the thermostats had an issue (these smart thermostats are too smart for their own good). We called Falcon, and within a day they had Reed come back out. He got the issue fixed very quickly and of course, in typical Reed fashion, explained everything along the way.We were so impressed with their professionalism and service that we signed up for their Falcon service where they send someone out twice a year to thoroughly inspect your HVAC and make sure everything is in order. We specifically asked for Reed because hes so awesome.Anyway, these guys are fantastic. Chances are you may have to call them anyway because in a lot of houses, Falcon are the ones that install or service the Heating and Cooling. Regardless, check them out. Weve worked with many contractors after buying our house, and Falcon are one of the very best.

Review 14 (2024-10-31 - Rating: 5)
I recently had Falcon install a new HVAC system in my home, and I’m extremely pleased with the results. My old system, which was over 15 years old, needed replacing, and Falcon was able to provide and install a new system quickly. The installation was done very neatly, even though it was a complex process. The outdoor unit had to be moved further from the house, requiring extended lines and significant updates to our ductwork to accommodate a new two-stage system, replacing our older, smaller single-stage system. The outdoor lines were installed cleanly and well-protected, a noticeable improvement over the original setup. I’ve also noticed a big difference in performance—we’re now able to keep the house cooler during the summer, especially on the upper floors, which the old system struggled to reach. I’m also very grateful that Falcon was able to integrate my existing thermostat, which was a special-order model connected to my home automation system.

Review 15 (2024-10-31 - Rating: 5)
I have never had a more friendly service from any contractor before. They have done my water heater and A/C unit with utmost care and efficiency, let alone the fact that the work they did was just of the highest quality. They also took the time to explain to me what had gone wrong and why it had gone wrong to prevent any further issues. Just one of the best out there.

Review 16 (2024-12-08 - Rating: 5)
The technician made a return visit to install the filter that we provided for the humidifier on our furnace. He arrived within the time window and quickly completed the work. We have been pleased with Falcon’s responsiveness to our requests

Review 17 (2024-11-22 - Rating: 5)
Installation was great - seems better than the system it replaced. They encountered an unexpected problem, and came up with a very good solution. Salesman Carl was easy to work with and straightforward. Work was completed on-time and at agreed-upon price.

Review 18 (2024-10-29 - Rating: 5)
First service with Falcon since they assumed the customers from Advanced. Very honest young man was on time, polite, not rushed, and did a fine job servicing our unit. We went with a service plan and hope for a great relationship in the future

Review 19 (2024-11-01 - Rating: 5)
Biannual maintenance service. This time was for home heating. Ricardo did a fantastic job checking all units and ensuring everything is in top working order. We also pointed out a buzzing sound that our heat pump unit had just started making and he immediately diagnosed the issue and had the part on his truck. Great service and professionalism. Thank you. David R

Review 20 (2024-07-17 - Rating: 5)
My Falcon Technician Roger Guzman came out assesed the issue and had my AC back and running less than 30 minutes. Lucky my HVAC unit is still under warranty.

Review 21 (2024-07-28 - Rating: 5)
The sales and installation crew were absolutely outstanding. Carl was responsive, helpful and conscientious while Jose & his installation team were among the best trades team I’ve ever had in my home. They made a point of staying as long as needed to ensure our new system was operating and also made a point of being very neat working in (and around) our home. Would highly recommend these folks.

Review 22 (2024-11-10 - Rating: 5)
Falcon was very thorough in providing an estimate of the project. When we decided to go through with them on the installation they were very professional, clean and even provided all the details to understand new system. Would recommend in the future for anyone looking for HVAC installation.

Review 23 (2024-10-15 - Rating: 5)
Kyle is the BEST technicians I have ever worked with. I have been a client of his for over 15 years. He was the sole reason I switched over to Falcon Heating and Air. He is reliable, trustworthy, knowledgeable, professional, and courteous! Thanks Kyle for taking such good care of our home!

Review 24 (2024-12-19 - Rating: 5)
Falcon’s technician Kyle was very prompt, professional, and helpful. He did the job quickly and cleaned up after himself. Excellent service.

Review 25 (2024-11-26 - Rating: 5)
We were living in climate control hell- our townhome had 4 stories of climate zones from the artic to savanna. Our tech made adjustments, installed new thermostats, and we couldn’t be happier. We originally wanted to switch to Nest- they recommended a less expensive system (endorsed by Wirecutter as well) and we’re really satisfied. Looking forward to our Spring check up.

Review 26 (2024-10-24 - Rating: 5)
Our service Rep Sean was great! He came to our house on Tuesday at the agreed to appointment time, was courteous, professional and explained everything he was going to do. He checked our plumbing to make sure there wasnt any unknown issues. He showed us where our turn off valves were for the outside bibs and proceeded with the fix to pur problems. Never once did I feel like he was trying to sell us something we didnt need and Im extremely satisfied with the work he performed. I will definitely used Falcon Plumbing moving forward. I had a great experience!

Review 27 (2024-07-24 - Rating: 5)
Roger came right at the earliest time of the four hour window so I didn’t have to waste half the day wondering when he’d come. He said my AC was working fine in contrast to an earlier guy who tried to pressure me into buying a new one just cause my system was 30 years old. He even helped me move an out-of-place table that was too heavy for me to do alone. All in all, it was a pleasant experience at a reasonable price for an inspection and recommendation for a relatively minor cleaning job.

Review 28 (2024-09-16 - Rating: 5)
Falcon responded quickly when our systems failed, so we started using them for routine maintenance. They show up on time, do great work, and make recommendations for improving system performance. Also, great with dogs.

Review 29 (2024-10-24 - Rating: 5)
I am verily pleased with the service I received from Falcon, and especially Falcon technician Reed Vallee. Reed resolved my issue, and was very professional, skilled, and prompt. I highly recommend!

Review 30 (2024-12-30 - Rating: 5)
Excellent customer service as always from Reed and the whole Falcon team. Highly recommended for honesty and trustworthiness!

Review 31 (2024-10-18 - Rating: 5)
Great experience with the senior technician Henry. He worked to quickly diagnose the issue and solve the problem. Very friendly throughout the process and no hassle pricing. Appreciated that their wasn’t an upsell for additional equipment.

Review 32 (2024-08-13 - Rating: 5)
Excellent workmanship and professionalism from initial point of sale to final delivery. Everything upfront with no surprises or add-ons.their work was clean and methodical. Highly recommend Falcon as an outstanding company. Thank you for a worry free, hassle free experience! 5 Stars- you earned it well!!

Review 33 (2024-08-19 - Rating: 5)
An HVAC problem was quickly identified and remedied, several months ago, by Falcon’s Tech, Phillip. Recently, Falcon’s Plumbing Tech, Ron, made appropriate recommendations for new equipment to solve another problem for me. Both techs were friendly and helpful with my service needs. It was a pleasure dealing with each of them and their professionalism reflected well on Falcon’s “community driven”business model.

Review 34 (2024-07-20 - Rating: 5)
Falcon worked with me very diligently to create a solution, get the right equipment, accommodate payment and complete scheduling. The met every time commitment in planning and on installation. The finished all the work in one day, and even improved connections to my water heater in addition to the split unit they installed. The house is now cool and comfortable. Thank you

Review 35 (2024-09-18 - Rating: 5)
Falcon Heating Air Conditioning is very responsive. The technician (Mr. Fuentes) is always upfront and detailed on needed repairs. He explains his findings and provides recommendations. Thank you for your excellent service.

Review 36 (2024-12-09 - Rating: 5)
I had my trane Heat Pump HVAC system installed recently. The installation involving new lineset, took 3 crew members 11 hours. The crew worked hard virtually no stop, and also showed prefessionalism and craftsmanship. The system worked without any issues after the installation. I have already seen my daily power use dropped. Highly recommended.

Review 37 (2024-11-21 - Rating: 5)
Zach Stone helped me out greatly. I had 4 techs at my home who could not determine what was happening with my system (their solution was to replace it). He was able to diagnose and it ended up not costing me a fortune like the other companies.

Review 38 (2024-11-12 - Rating: 5)
Received a text that technician, Antonio Martinho, was on the way. Arrived in a timely manner and was quick and efficient with his service. Upon completion, he explained the condition of my HVAC units and some of his findings and/or suggestions. A very pleasant experience.

Review 39 (2024-10-31 - Rating: 5)
I’ve had two full units installed at my mother and father’s house. The techs were very informative, and their customer service sent me messages and phone calls as to when everything would be installed. Overall a great experience!

Review 40 (2024-07-23 - Rating: 5)
Falcon Heating , Air Conditioning and Plumbing did an OUTSTANDING job replacing our A/C-Heating system. Everyone that we worked with thoughout this process was very professional, extremely knowledgeable, and very helpful! Their guys did a GREAT job with the install and explaining how the system works! Our first contact with Falcon was with Henry. We found Henry to be a professional, knowledgeable guy and represented the company very well! Its because of this first contact with Henry that we decided to use Falcon. All of the installers were OUTSTANDING as well!Falcon is our new go-to company for Heating and Air Conditioning service.5 Stars for sure!

Review 41 (2024-10-18 - Rating: 5)
Antonio is very professional and efficient. He took the time to help me understand how to set the thermostat and took it upon himself to set the one upstairs which I was grateful for. I feel like I’m in good hands with Falcon!!

Review 42 (2024-07-09 - Rating: 5)
First time patron of Falcon Heating, AC & Plumbing so I was a little nervous. It was HOT and our AC died. We requested Kyle, a new technician to the company but someone we have used for many many years. Falcon responded to our inquiry right away and Kyle was at our home that afternoon. He immediately discovered the problem and had us back up and running our AC 🥵🥵 in minutes. Outstanding work and same great customer service that Advanced Heating & Air had given us for decades. We will continue using Falcon without hesitation knowing we will be treated honestly, fairly and like family. Thank you, Falcon and of course, Kyle!

Review 43 (2024-07-05 - Rating: 5)
Falcon responded to my call quickly and was very helpful in getting a technician out quickly. Phillip Mann was my service technician. He was courteous and friendly, and took extra time to explain the problem to me. He also gave me some tips to keep my unit running smoothly! I can 100% recommend Falcon, and Phillip, and will be continuing my service with them in the future. Thank you 😊

Review 44 (2024-11-20 - Rating: 5)
Falcon originally installed the system when the house was built and theyve kept it running and reliable over the past 10+ years. They do just what needs to be done and I trust their judgement. Even decided to use them for a whole house water filter and Im very happy with that work as well.Update Nov 24: Falcon has sent the same technician for the last few services which has been great. He knows exactly what to keep an eye on, and suggested the best filters to use. Even our dog remembers him and loves him. I hope he continues to help us season after season.

Review 45 (2024-08-08 - Rating: 5)
Appointment for a diagnostic question was scheduled quickly, politely, and efficiently via phone with CSR Montgomery. HVAC Tech (Phillip) arrived within appointment window and displayed exemplary customer service—all of my questions were answered politely and I was not made to feel silly for asking extremely basic questions (this is not always guaranteed in my experience dealing with contractors). Five star customer service for this particular appointment.

Review 46 (2024-07-02 - Rating: 5)
We have two heating and air conditioning systems in our home, both of which were installed by a local company acquired by Falcon within the past year. We were accustomed to reliable service. Kyle and an associate from Falcon today serviced our two systems. Their customer service and work was of the same high quality we have experienced previously. We ended up purchasing an annual service contract and look forward to the continuing customer relationship with Falcon.

Review 47 (2024-12-10 - Rating: 5)
Our Falcon Heating and A/C tech, Kyle was prompt and completed checking out our furnace system in a very professional manner. Kyle is a very personal and knowledgeable person. Who was quick to answer all our questions and explained everything thoroughly. We are very impressed with his technical knowledge.

Review 48 (2024-07-17 - Rating: 5)
Henry was absolutely wonderful! He addressed the issue causing my AC to leak quickly, spoke about how he loved what he does, and went the extra mile when I mentioned limited coolness reaching the 3rd floor. I was super pleased with my service today. Thanks Henry and the Falcon team.

Review 49 (2024-09-19 - Rating: 5)
Philip was , as usual, professional in all aspects of his service, from entering the house with show covers to explaining all aspects of the service he was performing. Falcon was able to respond to my frantic call by adding my job to his work load. Great job, and I will ask Falcon back - hoping to get another great service from Philip.

Review 50 (2024-07-12 - Rating: 5)
Excellent service. I fired my last HVAC company because the first (and only) solution offered to my A/C problem was a whole system replacement. I appreciate Falcon didnt do that - they investigated the system, diagnosed the issue (refrigerant leak), attempted to isolate the leak with intention to repair, and when the leak point was identified as being the evaporator coil, only replaced THAT part (stating my system was otherwise in really good shape). While it wasnt a cheap part (in general), I REALLY appreciated them FIXING my system, which was much less in time and cost than trying to upsell me into REPLACING a mostly-functional piece of equipment. THANK YOU for being technicians, and not just salesmen. I have already recommended your service to several others.

Review 51 (2024-07-14 - Rating: 5)
I needed an emergency repair this past week to our Hvac, & Falcon provided fast, professional assistance that got me up & running within an hour of their arrival. Phillip Mann the tech that assisted me gave me the best Hvac service Ive ever had. I highly endorse Falcons work!

Review 52 (2024-10-12 - Rating: 5)
Excellent service, quickly done, ordered required parts while here. Good discounts and pricing. Will continue with Falcon for heating and AC needs!Kyle knows his stuff!!

Review 53 (2024-08-09 - Rating: 4)
Difficulty explaining to customer service agent the need for more details on invoice sent to my email. I had to speak to a Managerto get a detailed invoice/answer.Technician Ricardo was excellent and great to work with.

Review 54 (2024-05-31 - Rating: 5)
Falcon is a top notch business who takes care of my house like it was their own. Their service is thorough, punctual and friendly and they always provide me with nice to have and need to have options to keep my heating/cooling system running smoothly. Henry has been my tech for many, many years so he has a strong sense of what my system needs and when it needs it. I love the consistency in service coverage that I receive from Falcon. 5 Stars easy!

Review 55 (2024-06-25 - Rating: 5)
They are fantastic - this is my second time using their services and I really feel like their employees go ABOVE AND BEYOND every time I need them. They are kind, professional, intelligent, and always happy to teach me something new about my home. I’m a loyal customer and will continue to be!

Review 56 (2024-09-04 - Rating: 5)
Just had an HVAC service today with Falcon. My service tech, Tito, did an outstanding job and answered all my questions. Appointment was completed during the service window. I will be using falcon again!

Review 57 (2024-08-27 - Rating: 5)
Phillip did a great job. Professional. Polite and intelligent. Educated me on the entire system. You should promote him and have him orient and educate all new employees. Very good experience

Review 58 (2024-06-07 - Rating: 5)
Falcon continues to provide amazing customer service, package deals and has great techs. I have sometimes veered away to other company’s services, but, when I return to Falcon, I’m reminded that they are consistent and detailed. I’ve now found a trusted tech, named Phillip that I hope comes to service my unit in the future. His advice is detailed, thorough and trusted. I also appreciate Alyssa and Raquel for their amazing customer service and follow up. Please forgive me for any misspelled names.

Review 59 (2024-10-23 - Rating: 5)
Very pleased with Falcon residential services. Our technician, Roger Guzman, was very professional and informative as he performed maintenance and assessed our HVAC system.

Review 60 (2024-08-02 - Rating: 5)
Very positive experience. I had Reed come out for routine maintenance and would give him 10 stars if I could. Extremely knowledgeable, honest and efficient. Highly recommend.

Review 61 (2024-06-24 - Rating: 5)
We greatly appreciate Kyle from Falcon Heating, Air Conditioning & Plumbing for repairing our AC! He took the time to explain the issue in detail & then fixed the problem. So appreciate his expertise & kind demeanor! Tracey’s fast response to get us help was greatly appreciated, too!

Review 62 (2024-08-13 - Rating: 5)
Falcon replaced our furnace and AC today and were professional in every interaction we had with them. No pressure sales and great installers. We’re very happy with their service.

Review 63 (2024-09-11 - Rating: 5)
We are relatively new to Falcon but we are very pleased so far. However, we’ve had Kyle for a long time and trust him completely! We cannot do any better than Kyle.

Review 64 (2024-06-17 - Rating: 5)
Roger Guzman has been amazing!!! He was able to diagnose and fix my issue in 30 minutes. Falcons service has always been top tier and they never disappoint. I appreciate your help, Roger!

Review 65 (2024-10-16 - Rating: 5)
Technicians are always friendly, knowledgeable and trustworthy. They dont try to upsell you and provide just the service you need. Fast and responsive when scheduling trouble calls.

Review 66 (2024-06-04 - Rating: 5)
I was referred to Falcon by a co-worker who has been using them for several years. I have truly had a 5-star experience with them, from the initial phone call to book my appointment, the excellent communications along the way, and most importantly the fantastic service performed on my water heater. Guido was very patient and thorough in explaining what needed to done (and why) and made sure after it was complete to make sure I didnt have any questions or concerns regarding the repair. Ill definitely be using Falcon for all my heating, AC, and plumbing needs from now on.

Review 67 (2024-07-30 - Rating: 5)
Fall 2023: The technician was prompt and efficient. He explained what he did and why he made changes to my setup. He made recommendations for additional services, but wasn’t pushy. Overall, I felt good about having Falcon do my HVAC service and will use them again.Summer 2024: My A/C broke during a heat wave. I called Falcon to fix it. They immediately identified the problem and made the repair. I’d told them I had a coupon when making the appointment, but completely forgot to talk to the technician about it. However, the office staff was really cool (ha ha, pun intended) about accepting it after the fact, even though that made more work for them. I’m super appreciative!

Review 68 (2024-07-07 - Rating: 5)
When my ac went out during the longest stretch of heat advisories weve had, I was skeptical about my chances of getting a quick fix, especially since the company that I relied upon had apparently changed hands. It was such a relief to receive a friendly reassuring call back so quickly; I had a HVAC within the hour! He explained that he was out of the part needed, but called his co-worker Kyle who brought a replacement right away. Everyone I dealt with was extremely cordial and I was able to sleep in cooling comfort that night.

Review 69 (2024-12-05 - Rating: 5)
I signed up to have our furnace checked. The service technician (Phillip Mann) showed up early and did an outstanding job. I also signed up for yearly maintenance agreement.

Review 70 (2024-06-24 - Rating: 5)
Just when a heat wave started this last June, our 6-year old AC stopped working on a friday night. As we desperately looked for a solution to have someone help us quickly, Falcon offered us great relief by letting us know we would get a technician the next morning. We happily welcomed a very nice gentleman called Philipp at 7am on Saturday morning. Within 15 min he wisely found the issue and resolved it with the biggest smile, kindness and care. Thank you truly for such wonderful service!

Review 71 (2024-06-19 - Rating: 5)
Kyle is one of the BEST technicians I have ever worked with. I have been a client of his for many years. He is reliable, trustworthy, knowledgeable, professional, and courteous! Thanks Kyle for taking such good care of my home!

Review 72 (2024-08-06 - Rating: 5)
Falcon is wonderful. Had them for 3 years, they come on time and fix any issue I have. I will continue to use them for maintenance and any issue that might arise.

Review 73 (2024-08-29 - Rating: 5)
Falcons Reed Valee did an excellent job troubleshooting my A/C. He is quick and efficient, and explained what he was checking for every step of the way.

Review 74 (2024-07-03 - Rating: 5)
The technician Mr. Guido arrived on time and displayed excellent customer service skills and was respectful of our property. He explained the issue to us, informed us of the cost upfront so there was no surprise and fixed our plumbing issue. He also cleared away the debris leaving our home clean. We are extremely grateful!!! Thank you Falcon and Mr. Guido!

Review 75 (2024-09-18 - Rating: 4)
I asked the technician given our short 8ft driveways that are not allowed by hoa standards to park in or charge electric vehicles in to moce the vehicle as he parked parallel at end of driveway blocking my neighbors 3 cars from leaving. The initial response after I mentioned they complained after the last visit, there was just a shrug and they should have told me. Well how could they wo contact info forbthe technician?? I again as he headed out the back door asked him to move the truck, he refused and said it would be a short visit, multiple hrs later the truck never moved, and no wires or cables were connected to the house so it was belligerent laziness in full violation of our towing standards as you actually cant back a sedan out, let alone a suv if any car is in a driveway let alone blocking it laterally at the end as was done w the truck (and there were 5 avail spaces in front of the house on arrival and no theres no meters or parking permits required). I wont allow them into the house again until they Parallel park and I see it. Not cool at all to anger ones neighbors on mult days after being asked 3x on 2 days to move a truck!!

Review 76 (2024-10-16 - Rating: 5)
The technician did a great job installing my UV light and inspecting both of my systems. I appreciate that Falcon technicians are always friendly and willing to take time to answer questions and demonstrate how to properly maintain and operate my equipment.

Review 77 (2024-08-02 - Rating: 5)
Falcon was at my house within 12 hours of placing my call (after hours). Phillip was fantastic and kept me up to date throughout so there were no surprises. I would use Falcon again and again.

Review 78 (2024-08-14 - Rating: 5)
The tech, Phillip, showed up early and was very through and knowledgeable. He checked everything and provided great advice on care and maintenance. Very much appreciated his professionalism.

Review 79 (2024-06-22 - Rating: 5)
Our experience with Falcon was excellent, from the first contact to installation. We initially contacted a half dozen HVAC contractors, and four of them came to the house, discussed our needs, and provided estimates. Of this group, Falcon was the first to get us scheduled for the Sales rep, Mr. Henry A., to come and assess our old failing system and provide recommendations. Henry answered many questions and did not just focus on replacing the components. He explained many details, compared different systems and technologies, and provided a solution that included updating the return system to aid airflow in our finished basement. We ultimately selected a Trane Heat Pump dual fuel system with a propane furnace after comparing several Trane and Carrier systems. The proposal was web-based, detailed, and easy to navigate, with links to manufacturer pages for any equipment quoted. This made it very easy to compare systems and make a decision. When we signed the contract, a 50% payment was required to place our order. Falcon offered financing options which we elected not to use. The installation came about two weeks later. The install team varied between 3-5 staff during the day and went very quickly, given the work required. All work was done very well and the Falcon Team Lead always took a few minutes to explain where they were in the process when we checked in every few hours. Falcon removed and disposed of the old system. The install team even fixed a number of small issues that were related to the installation but not necessarily part of it (small things like missing brackets and ties for PVC pipe or wire runs). This kind of attention to detail is greatly appreciated. The only issue we ran into was the estimated location for our existing UV light, which would not work. Due to that issue, Henry has committed to solving that problem at no additional cost, and Falcon has not asked for the final 50% payment. They told us they would pick up the second payment when that issue is resolved, and the full work is complete. Finally, we found Falcons pricing very competitive. I strongly recommend Falcon Heating, Air Conditioning, and Plumbing to anyone who has needs that they can service.

Review 80 (2024-04-22 - Rating: 5)
Tito from Falcon recently performed routine spring preventive maintenance on the 15-month-old air conditioner in our new condominium. While he found nothing wrong, he patiently explained every step of the process he followed to ensure our systems performance in the months ahead. He even showed me the app that I could use to control our unit from my phone. Tito used shoe covers when he entered our home -- very impressive and appreciated. He is a credit to Falcon, which I highly recommend for HVAC service.

Review 81 (2024-04-29 - Rating: 5)
Very happy with the service Falcon provided!Professional and friendly staff who scheduled the appointment and answered question. Kyle, the service technician, was great! He was very knowledgeable and patient while addressing our concerns about our air-conditioner.

Review 82 (2024-08-07 - Rating: 5)
We had several other companies try to fix our AC without success. Ricardo from falcon was the only technician to identify the problem. He was great!

Review 83 (2024-12-22 - Rating: 5)
Technician demonstrated very knowledgeable with our HVAC system and went beyond his duty to educate me and very receptive to my questions.

Review 84 (2024-11-08 - Rating: 5)
Today, Jorge installed an Air Knight air purifier into my HVAC system. As always, he explained everything he was doing & answered all of my questions. Great service. Great personality. Ive had a service contract with Falcon since 2018 & Ive been very satisfied with them.

Review 85 (2024-08-09 - Rating: 5)
Very helpful and thorough to solve our AC unit issue. The technician was also very honest, and I appreciated his insight and knowledge.

Review 86 (2024-08-01 - Rating: 5)
Technician diagnosed issue as damaged blower motor. However we are disappointed that motor has been damaged with a 2yr old unit. We are waiting for Falcon to reach for replacement options.

Review 87 (2024-09-11 - Rating: 5)
Very thorough ac maintenance conducted. New to home so unfamiliar with systems. Technician was very generous with time. Answers all questions about a/c and humidifier systems. Showed me online what replacement filters to purchase. Very knowledgeable and professional.My second review - consistent high level of professional service, for both heating and a/c. Convenient to make an appointment. On-time, thorough, and easy to understand maintenance requirements explained by the tech.Third review - Falcon again performed a fantastic job to repair my A/c. As a service plan holder, they came out the SAME day that I called. The tech - Henry who is fantastic- quickly diagnosed the problem and performed an electrical repair, ensuring that we would have a comfortable home and not have to suffer through another night of sleep with no a/c. A very responsive and professional company.

Review 88 (2024-06-05 - Rating: 5)
When our air conditioner stopped working Philip Mann from Falcon came to diagnose the problem. He not only diagnosed a problem with Nest thermostat but also replaced it with another working thermostat, restored the unit functioning and explained the details. I am happy with the service and would be happy to recommend Falcon for any HVAC installations/repairs.

Review 89 (2025-01-05 - Rating: 5)
Very professional company. Easy scheduling. The technician Antonio was great. He explained everything and was very efficient.

Review 90 (2024-01-12 - Rating: 5)
Had a great experience using Falcon to troubleshoot my heat pump and also explain the entire system that went well beyond the limited info we were given at our home closing. The overall process was easy and everybody from the scheduler to our technician Kyle were amazing. We appreciated the honest diagnostic details, the non-“product pushing” dialog (unlike other companies we’ve used in the past), recommendations for use of our system to get best efficiency & longevity, and explanation of the features of the system and how to better tell if there are issues in the future. The price point was extremely fair, especially with the annual service plan. 100% recommend the company & look forward to seeing them in the Spring.

Review 91 (2024-05-17 - Rating: 5)
My experience from start to finish has been outstanding. Every step of the way, my options were fully explained and this made the selection of my new system stress free!! Communication was timely and informative. The day of installation, my hardwood floors and steps were completely covered and all trash was removed. I was informed about the progress and the technicians made sure I had all of my questions answered before they left. I could not be happier!!

Review 92 (2024-12-10 - Rating: 5)
The technician was an extremely professional and knowledgeable, he did a great job . I highly recommend Falcon

Review 93 (2024-05-13 - Rating: 5)
Falcon and its technicians have always impressed me with their customer service, knowledge, and quality of their service. I’ve used them at multiple residences and have been incredibly happy with the results. Their technicians show true dedication to solving problems even when the issues are difficult to work on and figure out. I would highly recommend them to anyone looking for HVAC service or maintenance.

Review 94 (2024-08-03 - Rating: 5)
My husband and I were pleased to have Henry Alvarado Aguirre, the emergency tech for Falcon Heating & Air Conditioning, answer our emergency call early this morning. He was polite and thorough and . Henry worked diligently to sharing his expertise on the leak in the HVAC closet. The drainage was poring onto the metal trays and spilling over. I noticed the issue in the master bathroom ceiling. We were preparing for a beach trip to Cape May. I was impressed by his knowledge of the systems and his desire to find a solution as quickly as possible.

Review 95 (2024-05-30 - Rating: 5)
We had a great experience with Phillip Mann. He was thorough and patient in diagnosing the issue with our HVAC system. He was very knowledgeable and helped us understand the cause of the problem and how to prevent it in the future. Wouldn’t hesitate to recommend!

Review 96 (2024-10-04 - Rating: 5)
As always Kyle was great. He explains the work to be done clearly and then gets it done quickly, Not to mention our dog loves him!John and Wilda

Review 97 (2024-04-30 - Rating: 5)
By far the best HVAC service we’ve ever found. Very professional and absolutely excellent, from system quote and ordering through complete installation. The team arrived early to start install of a complete new system for our first floor, including a high-efficiency Trane gas furnace and air conditioner. They replaced our old refrigerant lines and installed everything to code. “Tay” did a great job as team lead. Very competent and professional - and there was no mess left behind. I gladly recommend Falcon Residential Services. It doesn’t get better than this.

Review 98 (2024-11-22 - Rating: 5)
Ricardo was very professional and informative. I was so impressed, I signed up for the annual plan.

Review 99 (2025-01-04 - Rating: 5)
We had a great experience with Falcon Heating Air Conditioning and Plumbing when they installed our heat pump. Henry Alvarado Aguirre was knowledgeable, very responsive and a pleasure to work with. The installation crew did a great job. We would not hesitate to hire Falcon again.

Review 100 (2024-05-07 - Rating: 5)
Ive been a Falcon Heating and Air customer for several years. From the person who takes the initial call to the service person who arrives at the house they all are polite and helpful. They answer all my questions and offer options for repair vs replacement. I really feel I can trust what they say. They were involved in building of my house so I feel they understand the original system and how to service it.

Review 101 (2024-10-17 - Rating: 5)
Kyle is pleasant, very knowledgeable and accurate. Would definitely use again. Thanks for the great service!

Review 102 (2024-08-09 - Rating: 5)
Kyle is an outstanding technician. Falcon is a great company. Highly recommended.

Review 103 (2024-05-16 - Rating: 5)
Been a customer of Advantage Air-conditioning/Falcon Heating for years. Kyle has been our service technician throughout this period and we have never been disappointed. His semi annual checkups are thorough and complete.Tracy, does our scheduling and she is a joy to talk to and very flexible in fitting us in.

Review 104 (2024-08-16 - Rating: 5)
We had a compressor break down with no ac working in upper layers. Falcon wad able to expedite the process and help fix the issue with in 2 days

Review 105 (2024-11-29 - Rating: 5)
Great company I have use them for 7years they have always been professional and knowledgeable.

Review 106 (2024-05-13 - Rating: 5)
Kyle has been servicing our home for over 10 yrs plus, we purchased a complete system 2 AC, water heater and etc @4 yrs ago or so. He is always attentive to detail, polite, personable and always a professional. We thank him for his quality trusted service.

Review 107 (2024-08-07 - Rating: 5)
Have used them for years! Theyre honest, reliable,trustworthy and do great work AND are always a pleasure to deal with! I plan to be a lifelong customer!

Review 108 (2024-12-08 - Rating: 5)
Reed is knowledgeable and makes excellent suggestions for maintaining our furnace. Ron explained the necessary steps as he drained our tankless water heater. We continue to be pleased with the service that we receive from Falcon.

Review 109 (2024-03-20 - Rating: 5)
The technician, Reed was very helpful and kind. He looked at the heating and cooling, explained to me what he was doing. In addition, he detailed the different AC systems as well as offered suggestions as a way to alert me of a potential flood. I always receive great service from Falcon.

Review 110 (2024-06-21 - Rating: 5)
Falcon Heating, Air Conditioning & Plumbing’s residential service team was awesome; very professional, quick to solve the issue, helpful to prevent and educate on potential future problems, and did an excellent job setting me up with Falcon’s biannual service plan. Excellent experience, thank you!

Review 111 (2024-04-22 - Rating: 5)
The service that we received was truly OUTSTANDING! We used other plumbers in the Woodbridge area and I must say Falcon is clearly head and shoulders better! Bert (plumber) fixed problems that other plumbers couldnt figure out. His Can Do attitude is un-matched and his customer service is excellent. He is just what we needed and explained everything with skill and dexterity.I would recommend this company to fix any plumbing issue you may have!

Review 112 (2024-10-19 - Rating: 5)
Very competitive pricing, quick scheduling of installation, installed the same week I accepted the quote, courteous staff all around.

Review 113 (2024-06-17 - Rating: 5)
Falcon tech Phillip was excellent - walked through our HVAC checkpoints and basic maintenance in a clear and concise way. Highly recommended!

Review 114 (2024-12-19 - Rating: 5)
As usual, Kyle did a great job. Excellent service! I highly recommend Falcon Heating and Air Conditioning.

Review 115 (2024-11-19 - Rating: 5)
The technician was knowledgeable, thorough and explained in detail how to care for our HVAC throughout the winter.

Review 116 (2024-11-13 - Rating: 5)
Reed was thorough, professional and gave me insight as to the workings of my HVAC systems.

Review 117 (2024-12-18 - Rating: 5)
I just had a new Aprilaire Humidifier install by Saul and I think he did a great job. He explained everything he was about to do and why then proceed to install after he had laid down protective covers for the hall and carpets. Installation went quickly and without problem.. Glad I used Falcon as they had originally installed many devices in my home

Review 118 (2024-01-31 - Rating: 5)
We asked Falcon to replace our Humidifier. The order went in quickly and an appointment for installation was made. Reed Vallee was our technician and we’ve had him before. We found him to clear speaking and a true expert. We trust his advice and highly recommend Falcon and Reed.

Review 119 (2024-06-11 - Rating: 5)
Falcon provided detailed quotes for various systems including tax incentives and gas company rebates. They were very prompt with appointments and did extraordinary work on the install.

Review 120 (2024-05-13 - Rating: 5)
Today Phillip from Falcon Air serviced my HVAC system and installed new thermostats. The service he provided was stellar from explaining my system, to showing me a few little things I could do to maintain my system myself, to recommending thermostats (I had already read reviews on the one he recommended and knew it was one of the best out there). He was extremely professional and very friendly and easy to talk to. I will ask for him by name anytime I need Falcon air to service or upgrade my HVAC system.

Review 121 (2024-05-10 - Rating: 5)
I am writing to praise Ricardo from Falcon who came to perform our spring HVAC service on April 25th. He was extremely courteous and explained everything he was doing with great patience and clarity. He even went above and beyond by answering a few questions I had about a neighbors A/C compressor that was damaged by a snowplow during the past winter. I highly recommend Falcon based upon the quality of service provided by people like Ricardo!

Review 122 (2024-07-23 - Rating: 5)
We were elated to see that Kyle was working for Falcon. Thank you for being professional and on time. They were able to fix our problem right on the spot!

Review 123 (2024-10-17 - Rating: 5)
Falcon has good staff and they have done an excellent work!I have used its services for many years. Each year, Falcon has sent its staff to my home to do the maintenance. Everyone is great, essentially Ricardo.Thank you, Falcon for your quality services.

Review 124 (2023-11-10 - Rating: 5)
My AC unit started blowing hot air. I called Falcon and was able to get a technician out in 2 days. Our technician Reed was professional, knowledgeable, and friendly. He did a thorough inspection and diagnosed the issue. Unfortunately he didn’t have the part needed for the repair however he thoroughly explained the issue and recommended options to repair the unit. Once the part comes in I hope Reed will be our technician again. He was great!

Review 125 (2024-03-25 - Rating: 5)
Great communication via text and email. Excellent price for the semi-annual inspection. Most importantly, the service tech, Kyle, has always been fantastic. Hes knowledgeable, fair and friendly.

Review 126 (2024-07-02 - Rating: 5)
This company’s services are great. If you’re looking for a good company to work with its Falcon. This is our 7th year of using them. They are always working hard to represent their customers the best way that they can. Falcon is all the things I have checked above. Always a pleasure to work with. Their team is very professional.

Review 127 (2024-03-03 - Rating: 5)
Falcon did a great job installing my new furnace and a/c. Crew told me what they were going to do during the day before they started. Once they finished took time to show me the new system and the work they completed. They cleaned up after job like they were never there. Great job and will continue to use Falcon for my HVAC needs.

Review 128 (2024-07-22 - Rating: 5)
Falcon is the best! You can always count on them for prompt, courtesy, and reasonably priced service. No need to look anywhere else!

Review 129 (2024-02-08 - Rating: 5)
Theyre awesome.. super responsive when I contacted them to set up appointment, as well as providing updates and appointment reminders. Reed (tech) was punctual, friendly and knowledgeable.I was impressed with company and service and signed up for service through them. Would def recommend.

Review 130 (2024-06-12 - Rating: 5)
Roger was very personable and very thorough in his inspection. I would highly recommend him for these services, especially as he treated my home as his own.

Review 131 (2024-01-04 - Rating: 5)
They installed a new whole house humidifier at our house. Their technician, Henry came, provided a reasonable estimate and gave some really good advice. Prior to the scheduled installation date, I got regular text/email reminders, and even before the actual installation I got text messages when Henry was on his way. He did an excellent job, clearly very knowledgeable and very thorough. This was a very pleasant experience.

Review 132 (2024-04-01 - Rating: 5)
Very pleased with the customer service and our technician Bert Russell. I had a water heater installed this morning and the workmanship was excellent. And we were appreciative of the clean up and the respect for the home. If you are in search of a water heater, be sure to add them to your estimate list!

Review 133 (2024-06-20 - Rating: 5)
Guido was very knowledgeable and helpful. He provided invaluable information that will vastly help in improving the b longevity of our plumbing system. Well done.

Review 134 (2024-05-23 - Rating: 5)
Falcons technicians are very professional, alert you to their arrival, communicate well, describe what theyre doing, repair issues promptly and are easy to get a hold of 24/7. I highly recommend them.

Review 135 (2024-06-06 - Rating: 5)
Falcon has very friendly customer service. The technician was very knowledgeable and quick! I think they are pretty fair with pricing as well. Such great service I got a service agreement with them!

Review 136 (2024-04-12 - Rating: 5)
Scheduling for a review of the AC was easy. Kyle arrived on time and was professional, as always. We signed up for the yearly maintenance agreement as it is cost effective. Falcon is now our go to for HVAC and Plumbing needs!

Review 137 (2024-06-30 - Rating: 5)
Always excellent and personalized service from the Falcon team. Had an emergency on Sunday. Called at 8:30 am and tech was onsite by 10:30 am. Problem completely resolved with no drama. Thanks!!!

Review 138 (2024-09-04 - Rating: 5)
Dan and Phillip were helpful in answering my questions as a new home owner. They were thorough in the service. Glad I chose Falcon.Had my fall maintenance today. Richardo was the technician and did a very professional and thorough inspection. He arrived on time, wore a mask and shoe coverings. He answered my questions and went over what he had checked and serviced. Very pleased. Will ask for Ricardo for future service calls.Had my spring maintenance for my a/c done on Friday. All systems were checked. Also answered my questions on humidifier pad for summer. Very professional and on time. Very pleased.Had my fall 2022 furnace maintenance done on Friday. Service was on time and thorough. Fixed a n issue with the humidifier that would have been a problem later. Feel ready for cold weather. Pleased.Had my spring 2023 a/c maintenance today. Required some Freon, but the rest of the system was inspected and was working properly. Now I need weather to test it out.11/7/23 Had my fall service today and all is good. Technician was on time, did a good service and let me know the results. Ready for winter!9/03/24 Had blower motor replaced on my trane system. Took a week to get the motor, but falcon scheduled replacement very promptly. Phillip came on time and was able to get it fixed. Work done timely and Philip was pleasant and explained all my questions. Satisfied with the job.

Review 139 (2024-11-09 - Rating: 5)
I am delighted to give a 5-star review to FALCON! Their service was exceptional – prompt, efficient, and highly professional. The technicians were knowledgeable, diagnosed the issue quickly, and explained the repair process clearly. The pricing was fair, and they went above and beyond to ensure everything was in top working order before leaving. I highly recommend FALCON for any HVAC needs – reliable, courteous, and truly five-star service!

Review 140 (2024-08-19 - Rating: 5)
We have used Falcon for over 12 years and purchase their annual service agreement. When our 2nd zone AC stopped working, I called them. They sent Phillip out right away. He diagnosed the problem quickly (blower motor failure), ordered the part needed and came back 3 business days later to install it. Phillip was knowledgeable, professional and honest. He didn’t try to upsell, which I really appreciate. Never had a problem with Falcon.

Review 141 (2024-07-12 - Rating: 5)
They were able to move my appointment up a day, and theyre actually willing to fix the problem (unlike several contractors sent by our home warranty company)!

Review 142 (2023-04-14 - Rating: 5)
We recently had Gabriel from Falcon come out for a maintenance visit on my AC/heating system, and I am very happy with the service he provided. From the moment he arrived, he was courteous, professional, and thorough.Gabriel took the time to explain everything he was doing and why it was important. He answered all of my questions and made me feel confident that my system was in great hands. He went above and beyond making sure everything was clean and functioning properly.Overall, I was extremely impressed with Gabriels level of expertise and attention to detail. He truly cares about his customers and their comfort. I highly recommend Falcon for any AC/heating needs, and specifically Gabriel for his outstanding service!

Review 143 (2023-12-01 - Rating: 5)
We had a service agreement with another provider who said they could send a tech out in 10 days. I then called Falcon, explained my HVAC issue, and they sent out a knowledgeable and personable tech the same day. Tito was very impressive. He fixed the problem and offered both short and long-term solutions. From now on, we are with Falcon. Thanks to Tito for your outstanding service.

Review 144 (2024-07-30 - Rating: 5)
Jose, the repairman, was professional, responsive, and efficient in repairing our HVAC system. He took great pride in repairing and completely testing the system to ensure it was working effectively and answered all of before he left. We were very pleased with his outstanding service.

Review 145 (2023-09-13 - Rating: 5)
Falcon came through for us big time. We found a “surprise” gas line mid renovation and they were FAST at getting us help. Tim and Brandon especially were helpful, coming in early to help us stay on schedule. Among the best service we’ve ever received. Highly recommend!!

Review 146 (2024-12-05 - Rating: 5)
First service with Falcon , technician Jorge is very friendly and knowledgeable! Good experience!

Review 147 (2024-07-11 - Rating: 5)
My technician was great. Very personable and very detailed. He was quick to diagnose the issue. I would surely use them again.

Review 148 (2024-09-16 - Rating: 5)
Phillip was very knowledgeable and experienced. He answered all my questions which were many. Thank you!

Review 149 (2024-01-20 - Rating: 5)
Great Service by Tito at Falcon Heating and Cooling. I got a text when he was on his way, he arrived at the beginning of the appointment window. He listened to the issue I was having with my LP Gas furnace, did some investigation, and then explained to me what he thought the problem was and how he was going to fix it. It took about an hour, and our system was working without any issues (and is still working). Would highly recommend.

Review 150 (2024-09-17 - Rating: 5)
New train system installed!! Carl was great the installation team polite, efficient cleaned up to the point I didnt even know they where in the house.

Review 151 (2024-11-27 - Rating: 5)
(I accidentally updated this review so just replacing with original technician name at least) Thanks to Falcon and Phillip Mann for a thorough impromptu inspection.

Review 152 (2024-03-14 - Rating: 5)
The technician came in a timely manner, he was very polite. He looked over our situation, made a recommendation on our thermostat and asked us if we had any questions. Everything that we needed to ask we did and he was great.

Review 153 (2023-12-15 - Rating: 5)
Falcon provided us with superior service. Our technician was professional, knowledgeable and efficient. The humidifier we purchased had a defective solenoid that partially worked. Jorge wasn’t satisfied with how the humidifier was working so he identified the problem, took the time to explain to us why and the ordered the part on the spot. Thank-you Falcon for a job well done.

Review 154 (2023-11-16 - Rating: 5)
Heat went out. Falcon was able to service my furnace the very next day. Their rep was well educated, very kind and respectful of my home. I also used Falcon in the past. They replace 2 HVAC units. Great price, efficient and exceptional care.

Review 155 (2024-07-29 - Rating: 5)
Great service and necessary to keep your HVAC running at top performance! Jamil is great! He is very friendly and knowledgeable!

Review 156 (2024-07-26 - Rating: 5)
Kyle and team are always on time and great to work with! This makes the appointment so much easier! Kudos to Kyle! 💜

Review 157 (2023-11-19 - Rating: 5)
My water heater was on the way out and I was looking to replace it with a tankless system. Falcon was quick to respond to my inquiry and set up an initial appointment to discuss and review my options. Bert from Falcon was knowledgeable and answered all my questions. He had a quote to me by the next day and once I accepted that quote he was able to do the installation in a timely and professional manner.

Review 158 (2024-07-22 - Rating: 5)
Easy to schedule the service.Technician arrived at the time expected.Courteous gentleman, explained the problem, took care of it and showed how to prevent it.

Review 159 (2024-03-21 - Rating: 5)
The Falcon technician was through in checking our air conditioning system and replaced the appropriate filters. We are very pleased with his service and the attention to detail provided by Falcon Also of importance, Falcon does not put pressure on us for unneeded upgrades that we have experienced from other services.

Review 160 (2023-10-24 - Rating: 5)
Falcon is always readily available via their customer support line and flexible in scheduling. Ive worked with their technician, Roger, for over two years now and he is always reliable and knowledgable. Overall, Id highly recommend Falcon as a long term service partner!

Review 161 (2023-11-22 - Rating: 5)
Outstanding experience my first time working with Falcon Heating and Air. We’d been having trouble with our hybrid heating system for two years which another service company was not able to resolve. Raquelle was extremely helpful with scheduling and trying to understand our complicated problem. Roger came out, spent most of the afternoon diagnosing the problem, including talking to the manufacturer, and fixed the problem. He was very knowledgeable, committed to fixing the problem properly, and took the time to clearly explain the issues and answer my questions. It could not have been a better experience. Extremely satisfied with Falcon.

Review 162 (2024-01-05 - Rating: 5)
Falcon provided professional services. The company’s representative took his time to assess the indoor and outdoor units. As well as the other parts of the house that trigger the HVAC. Afterwards I was provided with a thorough assessment of what I have and what I should have. I understood it and I felt empowered to make a decision. Although it took a while to conduct the assessment the cost was 50% less than what I’ve spent in my other homes. Loved the price and absolutely loved the quality of their work and assessment process. Highly recommend this company.

Review 163 (2024-01-27 - Rating: 5)
Henry is excellent professional and trusted. Period. Liz at the office is the has the utmost in customer service. They are the only reason I am still with Falcon. Great workers equal great Company.

Review 164 (2023-12-06 - Rating: 5)
Have had a great experience with FALCON so far. The office has been easy to get in touch with to make appointments and has provided great customer service. Our technician, Reed has been super helpful and professional. Highly recommend.

Review 165 (2024-02-26 - Rating: 5)
Reed came out this morning to inspect HVAC system. He arrived promptly and was polite, professional, knowledgeable. He diagnosed a damper issue and followed up with estimate. Based on todays service I would highly recommend Falcon.

Review 166 (2023-11-17 - Rating: 5)
I am so glad I hired to Falcon to replace my upstairs gas furnace and air condition due to the existing unit not being able to cool the upstairs. Henry did a great job specing out the equipment (2 stage furnace is amazingly quiet and the AC cools the house as expected), the installers were great and the job was done right. While there is no perfect house, Falcon came up with an amazing solution to heat and cool my house for many years to come. Ive dealt with other HVAC companies in the past, but Falcon easily is the best and would recommend them to anyone.

Review 167 (2024-12-04 - Rating: 5)
Great service! I will definitely use them in the future.

Review 168 (2024-12-15 - Rating: 5)
Great service and fast response. Falcon installed a house humidifier for me.

Review 169 (2023-10-30 - Rating: 5)
I’ve been very satisfied by Falcon Heating & Air servicing my new construction units. Getting someone to my home is always within a reasonable amount of time and they clearly explain what is going on. They also tell you home owner tips to keep everything running smoothly so the issue doesn’t come back or get worse. Every person who has come to our house has been professional and respectful.

Review 170 (2024-07-05 - Rating: 5)
Jose did an incredible job and made me feel like he cared. Thank you Jose for your attention to detail and great work to get my system running.

Review 171 (2024-12-05 - Rating: 5)
We are very happy with the service and installation that we got done recently.

Review 172 (2024-01-06 - Rating: 5)
Falcon configured and installed a new high-efficiency heat pump for us, and we are delighted with the installation and the performance of the new system. It was an all-day job to remove the old hybrid system - circulated hot water from an oil-fired water heater to the air handler.It did require a return visit to complete the installation of the humidifier, and Pablo did a great job getting that working.I’m very pleased with the value and the quality of the work that Falcon did.

Review 173 (2024-08-31 - Rating: 5)
Ive been using Falcon for years when issues arise. They have been my trusted HVAC company.

Review 174 (2024-04-04 - Rating: 5)
Bill Flynn arrived on time and worked on our propane heating system, did far more than originally anticipated and fixed the problem. He exhibited great knowledge and ethic. Recommend Bill and Falcon for your heating / cooling issues

Review 175 (2023-12-27 - Rating: 5)
They came out quickly to figure out what was going on with our furnace and made it easy to submit a warranty claim for our unit. Our part installer was the same person who diagnosed our problem and remembered from the first appt that we have a family member that is immune-compromised and brought a mask to wear while in our home. We were impressed that he remembered from the first appt and even brought his own mask to wear! It was a great experience working with them!

Review 176 (2024-07-31 - Rating: 5)
Dont know whats happened to the front office but did not get estimate from first visit.Second, I had to contact them to get information on the part replacement for my Aprilaire control pad.The technician was professional but admitted that other customers have been complaining about not receiving estimates and/or getting a message center instead of the office to talk to someone.Ive used these guys in my last house I lived in for 6 years. Never had an issue at all, I guess location matters. Will find another company going forward.UPDATE!! July 15 2024System stopped cooling completely June 22 2024..will credit them for getting out here quick to take a look (compressor motor died). Thats where the credit stops. They were also one of the companys who did the maintenance.My system has stopped working/cooling 3 times over 4 years, which they installed! First Aprilaire control pad stopped working...Second time I was told a wire came loose due to vibration...WHAT!! This time the Compressor died and they said it was a lemon. Once again WHAT!! Had 3 other technicians take a look and their take on it.. if it was a lemon it would have died in the first year...NOT 4 years later. Gave the job to a different company to repair 3600 hundred bucks by the way. Gave me some good info after they pulled out the parts to include the TXV.

Review 177 (2024-08-29 - Rating: 5)
Falcon and their service representative were fantastic. Love them and will continue using them!

Review 178 (2024-01-03 - Rating: 5)
Bill from Falcon Plumbing services worked in my Raini tankless water heater today. He arrived on time, was knowledgeable and completed the system flush in good time. As with all Falcon services I have always been pleased with the results. O

Review 179 (2024-05-22 - Rating: 5)
My technician Reed is fabulous. He explains everything to me and takes his time to teach me to understand my unit , what I need , the pricing system , etc . I look forward to seeing him each Fall and Spring.

Review 180 (2024-01-25 - Rating: 5)
The gentleman who came to my house was superb. Im grateful for your excellent service and for making sure that you have my house in great and fabulous condition. A million thanks for your kindness and attention to detail. Please make sure that the gentleman who came to my house receives a SUPERB 🌟🌹🙂 rating. All my very best, Rosemarie Truman

Review 181 (2024-11-01 - Rating: 5)
Ron was professional and personable. Gave us thorough explanations, and helpful suggestions.

Review 182 (2024-07-29 - Rating: 5)
The FALCON young man service technician managed the frustrating service call very professionally. He arrived thinking it would be a routine checkup for Summer stop. I know how he felt not finding a refrigerant leak because I have experienced an equivalent feeling as an electronics technician in my younger years. He added refrigerant and my AC is functioning as it was designed. Hopefully the leak will eventually be discovered.Updated: The evaporation coil and valve were replaced today, 07/29/2024. The manufacturer had a long lead time, but in reality Falcon obtained the failed part quicker than the estimated August fix date. Falcon continues to be my HVAC contractor that I am always able to rely on for excellent service for my HVAC.

Review 183 (2024-07-18 - Rating: 5)
Great service ..We have the upper level replacment .The process is really smooth and the team was extremely responsive and polite.We took maintainence package for the future.Big kudos to carls /phillip and the team.

Review 184 (2023-06-20 - Rating: 5)
Our technician, Calvin was great! We had a few plumbing issues and he really took the time to investigate each one and was very thorough in explaining our options. Once we approved what we wanted done that day, he got right to it and we were able to schedule our other needed services for a later date. Calvin provided superior customer service!

Review 185 (2024-05-05 - Rating: 5)
Falcon team came on time and replaced my hvac. They answered all my questions. The team had great knowledge on what they are doing. They cleared all the old stuff and replaced with new HVAC. Work wise they are professional. They cleaned all the areas where they worked and now it looks clean and neat in both attic and basement. I will definitely recommend falcon in future for any HVAC needs.

Review 186 (2023-09-03 - Rating: 5)
The tech, Phillip is great and super professional! He takes the time to explain whats going on and how it needs to be addressed. Falcon, in general is very responsive and a good company to deal with. Weve been working with their group for almost 20 years !

Review 187 (2023-06-09 - Rating: 5)
I love Falcon! We use them for our business as well as residential needs. It is super easy to make an appointment and they call to let you know when they’re on their way. This is very helpful when giving a 4 hour appointment window without having to sit and wait the entire time. Our technician, Roger, was wonderful and answered all my questions with patience and in great detail!! It was Friday afternoon and instead of rushing to finish he went above and beyond! I would absolutely recommend Falcon when looking for Heating/AC services!

Review 188 (2024-10-30 - Rating: 5)
Kyle always does an excellent job. He is neat, efficient, and friendly.

Review 189 (2024-05-09 - Rating: 5)
We have always received great and timely maintenance service from Falcon. With our recent service to fix our AC, Henry was great to work with!

Review 190 (2024-01-29 - Rating: 5)
I had Falcon HAC&P install an Aprilaire 700 whole home humidifier. Philip the technician was extremely thoughtful in how best to set up the system for easy access, viewing and went out of his way to insure a neat and orderly appearance to the mechanical closet which was already tight. Lastly he was very patient in fully explaining how the system worked in conjunction with the heating unit and answering all my questions.