Duell Plumbing & Heating

Located in Schenectady, New York

Address: 165 Freemans Bridge Rd, Schenectady, NY 12302, United States

Phone: +1 518-384-1567

Rating: 4.6

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Review 1 (2024-12-25 - Rating: 5)
These guys are great. We have an older house and the plumbing is a little tricky and requires someone more experienced who knows what they are doing. These guys fit the bill. They are true professionals, they go above and beyond to communicate what they are doing, how much everything will cost, take the time to solve it the correct way and clean up well after they are finished. I’ll only use them moving forward.

Review 2 (2024-12-21 - Rating: 5)
I have used Duell Plumbing for several years now, most recently about a week ago to repair a leaky and corroded old pipe in my basement. The people you come in contact with...Donna on the phone, Rick Duell the owner, plumber Nate and others Ive encountered over the years are always kind, courteous and professional, treating my concerns seriously and working diligently to find the best solution. Their staff are so capable and knowledgeable, providing thorough information about my plumbing and heating system, helping me to better understand every situation. Duell is my go-to company for all my plumbing and heating needs...pipes, hot water heaters, boilers and so on...emergency and planned alike. I would recommend them in a heartbeat. Thank you for always being there and giving your best every time!

Review 3 (2024-11-14 - Rating: 5)
We had an excellent experience with Duell. They were prompt in their response and the technician Nate was courteous and professional. I ended up having him do some extra work tah I had planned to do at a later date. The work was done in one day and the interaction was informative and educational. I would recommend them and use them again in the future..

Review 4 (2024-10-24 - Rating: 5)
We had a fairly major sewer main issue at our home, and a few other issues that we wanted fixed, Duell was responsive at all hours, reasonably priced, quick, and professional. All three plumbers (Dan, Nate, and Steve) that came to fix the sewer line, do various kitchen jobs, and install and replace sump pumps were super friendly and courteous of our space and time, and made themselves available to walk us through progress and answer any questions we had along the way. I will definitely call Duell in the future for any plumbing or heating issues.

Review 5 (2024-12-20 - Rating: 5)
Called Duell Plumbing in for a number of issues around my house, the biggest being I thought I needed a new water heater. Plumber came in, diagnosed the problems that I actually had, explained them to me fully, made the repairs, showed me what he did, and explained how the system settings should be set for better overall operation. Well Done!

Review 6 (2024-11-21 - Rating: 5)
Ive used their services several times. It was a positive experience every time. They are very reliable company and the owner does a good job accomadating customers schedule for tech visits. I recommend them.

Review 7 (2024-07-23 - Rating: 5)
Don’t waste time with handyman plumbers just to save money. Call the professionals! I averted a potential disaster by ignoring the handyman’s solution to install an air admittance valve under the sink for the dishwasher to clear kitchen sink slow draining issue. Called Duell and they showed up within the next hour, promptly determined my mainline was clogged and snaked it out. All my drains are flowing clear now and the dishwasher operates fine. Duell has amazing customer service and excellent knowledge of older plumbing systems.

Review 8 (2024-07-18 - Rating: 5)
I had scheduled a person from Duell to come to my house to see my current non-working water softener and get a quote to replace it. I got a real time quote that was very reasonable and Installation of new equipment within 3 hours of there on time arrival. Nate did the installation and was very efficient, knowledgeable easy to work with. If I need a plumber in the future Im going to ask for Nate.

Review 9 (2024-10-18 - Rating: 5)
Duel Plumbing and heating very professional, very knowledgeable very honest great guys that work for dual plumbing and heating very impressed with the workmanship and the quality of work. They went above and beyond and I am very grateful who will I call for service dual plumbing and heating

Review 10 (2024-10-16 - Rating: 5)
Our technician was excellent, and took the time for a detailed explanation of how our new sediment filter works. He even wrote everything down for us so we can refer to the directions if needed!

Review 11 (2025-01-01 - Rating: 5)
Good experience. Service was excellent and efficient. Worker was polite and professional. Work was performed in a timely manner.

Review 12 (2022-03-29 - Rating: 5)
Nate and Sam helped to rebuild piping in our master bath. They were very professional, efficient, and kept us informed through the entire process. They were also really great with my large dogs which was a big bonus. I was a new customer and they made it such an easy process for a pretty stressful situation. We will definitely call again. Thank you!!

Review 13 (2024-09-17 - Rating: 5)
Excellent plumbers. Quick response and explained all their work. Very neat job, and everyone was very professional. I will definalty be using them again for other plumbing jobs.

Review 14 (2023-11-09 - Rating: 5)
I called Duell Plumbing & Heating when my hot water tank started leaking. They responded immediately. Their estimate was very reasonable. They took the time to answer all my questions. Steve, who installed the new hot water tank was very professional, friendly, courteous, and knowledgeable. Highly recommend him. It was a very positive experience. I would definitely recommend Duell for all your plumbing needs.

Review 15 (2024-10-15 - Rating: 5)
Quality work. Ive had them maintain boilers and fix drainage issues for two houses over many years. Call them.

Review 16 (2024-10-16 - Rating: 5)
Guy was honest not pushy very knowledgeable and fixed the issue I had with our heat while teaching me some things to know since I never had radiator heat before

Review 17 (2024-07-25 - Rating: 5)
I was very happy with my service and the work done. Very professional and very informative when doing the work. They explained everything each step of way of what and why they were completing the work that was needed. I highly recommend them.

Review 18 (2024-04-20 - Rating: 5)
When our basement flooded recently we reached out to Duell Plumbing to locate the problem. They opened the wall and within a few minutes found the clog. They are knowledge, timely and friendly to work with. I We wont hesitate to call them again if needed.

Review 19 (2024-01-31 - Rating: 5)
I recently worked with Duell Plumbing for the first time, and will call on Jared and his team in the future. Very high quality work, reliable, showed up on time, easy to communicate with, provided pricing and estimates upfront, are obviously experienced, and for us, they went above and beyond to find a replacement water heater for our application. I can highly recommend Duell Plumbing -

Review 20 (2024-10-02 - Rating: 5)
Duell was very helpful in helping me to make good decisions on repairs and was fair in their pricing and the work was excellent.

Review 21 (2024-04-11 - Rating: 5)
They are honest and trustworthy. Upfront with the cost, and there were no unexpected surprises. If you need any plumbing or heating issues taken care of by professionals, Duell is an excellent choice.

Review 22 (2024-06-19 - Rating: 5)
Great Service, called was able to get a repair the next day. Dan came was professional and personable, made the repair properly and timely. Every experience with the company has been top notch, thank you

Review 23 (2023-12-15 - Rating: 5)
Preparing to sell our house, we needed some of the pipes replaced . Steve did a great job, left the areas cleaned up, answered any questions I may have had & in general was very professional. This is not the first time Ive called them. About 2 yrs. ago we had 2 Kohler toilets installed. Talk about professional. I never met any plumber who was more passionate about Plumbing then Nate. He & Corey(I think) had the job done in no time at all. They have also replaced Sump pumps for us. I have passed their name on to the new owners of our home. Hope they call on them as needed.

Review 24 (2024-08-24 - Rating: 5)
Used them 3 times for plumbing issues and they did a great job. Highly recommend.

Review 25 (2023-06-02 - Rating: 5)
We have used Duell several times now for various plumbing services and I can not begin to describe how amazing the service is. They always get out here quickly, are extremely professional, and just all around do great work. My wife and I ALWAYS recommend them whenever someone we know is looking for a plumber and they are the only ones we ever call.

Review 26 (2022-09-12 - Rating: 5)
Duell Plumbing and Heating came and fixed my kitchen sink drain. It works awesome now.They also installed a new water main from my house out into the main in the road, and moved my outside faucet to a different location. This was a big job. They were prompt, courteous, and professional. They came in a timely manner and always got back to me when I had questions. Reasonable rates.Excellent service. I highly recommend them, and would not hesitate to call if I ever needed help again.

Review 27 (2024-01-19 - Rating: 5)
Duell Plumbing and Heating was fantastic! We had an emergency plumbing situation, they helped us within an hour of calling and fixed the problem the same day! Thank you Duell Plumbing and Heating, you helped fix a big problem quickly and put us at ease!

Review 28 (2023-12-12 - Rating: 5)
We have relied on Duell for the past few years. As our house is aging (50+ years), plumbing needs some TLC! Duells is our go-to plumber. They are always on time, give us a written estimate before starting, work is great, and they are friendly and neat! Over the years we have had some unpleasant experiences with plumbers. Glad to put that behind us, and just call Duell.

Review 29 (2024-12-21 - Rating: 5)
As always, Duell staff is friendly, efficient, professional and on time! Best around

Review 30 (2022-11-30 - Rating: 5)
I called Duell Plumbing & Heating for help with an unexpected shower leak that was dripping through the ceiling. They returned my call quickly and were able to work around my schedule to have a team out first thing the following morning. Nate and his crew arrived early and quickly diagnosed and fixed the issue. When I asked about updating my double-handled shower to a single handle, Nate explained the process and provided a quick estimate on the spot. Thinking I would have to schedule another appointment, I was impressed when Nate and his team said they could complete the upgrade that same day. I jumped on the offer, and the job was completed flawlessly in an efficient manner. Duell Plumbing & Heating surpassed my expectations, and I could not be happier with the end results. I will be using them for all of my future plumbing and heating needs!

Review 31 (2024-06-02 - Rating: 5)
Duell was fantastic!!! Prompt, knowledgeable and patient with my many questions. I used them twice now without regret. Thanks Duell!!

Review 32 (2022-04-28 - Rating: 5)
Had a great experience with Duell Plumbing and Heating. They did great work and managed to work around the town shutting the water off in the middle of the job. Have used them before on previous repairs, such as replacing out hot water heater, and have been very satisfied with the work and clean-up afterwards.

Review 33 (2024-11-29 - Rating: 5)
Duell Plumbing & Heating provided me with excellent service. They were very professional and informative. Arrived on time and was reasonably priced. I would highly recommend them to anyone.

Review 34 (2022-11-14 - Rating: 5)
5-star customer service from start to finish. After speaking with Rick to describe my bathroom plumbing issue, he set up the appointment, and Steve and Nate promptly took over as scheduled. Steve took the time to explain the repair at various points, and before they left, follow-up was offered if needed. These guys do great work.

Review 35 (2023-07-28 - Rating: 5)
I apologize for not thanking members of the Duell staff for their very kind help last November when my water heater starting flooding my basement. They responded immediately and came to see the problem. They installed a new water heater as quickly as possible. What a good business!!!

Review 36 (2024-02-14 - Rating: 5)
Appointments were honored completely and the plumber truly cared that the needed work be done well. The boiler/furnace presented some ticklish issues which were resolved.

Review 37 (2022-01-26 - Rating: 5)
If I could give these guys 10 stars, I would. The owner, Rick, and the 2 techs that helped us were so professional and accommodating, moving things around in their schedule to try to get us heat. Everything was explained to me in detail and it was obvious they are very knowledgeable about their work. They all work very hard, working long 12 hour days to help their customers. Their level of customer service is is at the top and I couldnt ask for a better experience than we got. I will hire them in the future.

Review 38 (2023-07-06 - Rating: 5)
Called them for an urgent situation at my work and they responded same day (under two hours!!!). Their two techs (Dan and his partner, I didnt catch his name!) that came in today were also some of the nicest and most down to earth people who explained everything. I would happily use them again for personal and professional problems again!!!! Thank you guys!!!!

Review 39 (2022-05-19 - Rating: 5)
We had a gas-fired water heater installed. The guys worked efficiently and quickly. The old unit was moved out and the new one in with no damage to floors or walls. Once installation was completed, I was shown the operation of the unit. All my questions were answered. They left the area spotless. I highly recommend Duell Plumbing and Heating.

Review 40 (2023-07-02 - Rating: 5)
They did a great job with a plumbing issue that we had. They worked quickly and the quality of work is great. They answered all of my questions as well. I would recommend them to friends and family.

Review 41 (2023-06-27 - Rating: 5)
I have used Duell Plumbing services many times. Ive had a furnace installed, tankless hot water heater, and other plumbing repairs. They are very professional and courteous and do excellent work at a reasonable price.

Review 42 (2022-09-04 - Rating: 5)
I was very pleased with the service I received recently from Duell Plumbing. I had a needed a major drain pipe replaced due to corrosion. I received service on the same day I called and found the cost to be especially reasonable aside from very professional servicemen. Linda Gaida

Review 43 (2024-10-16 - Rating: 5)
Had a plumbing problem and didn’t know who to call. Decided to call Duell Plumbing as they were local and I had seen their trucks around. Glad I did, they responded within an hour wasted no time diagnosing the problem. Gave me options on what they believed would work - explained why and gave cost for different options. EXCELLENT SERVICE! I will definitely use them again.

Review 44 (2021-12-29 - Rating: 5)
I had water pouring from my ceiling in my garage because of the water not shutting off in the toilet above. They were able to come the same day and replaced the insides of all three of my toilets so I wouldnt have to worry about any of them developing a leak. The were kind, thorough and patient with all of my questions. I would definitely recommend them!

Review 45 (2024-01-04 - Rating: 5)
I had a situation with my drains had Jared he was educational and very understanding and over yall a great experience. 5 stars great customer service from office to tech.

Review 46 (2020-01-31 - Rating: 5)
I called this company a few weeks ago MR. Duell came to my house within an hour of me calling and explaining what was going with my main sewer line. Since I was a new homeowner didnt know what to do and the cost kept going up and MR. Duell assure me he will find a problem and fix it. Which they came yesterday and fix my sewer line problem. I will recommend this company to my friends and family that has problem with their heating or Plumbing. His crew is very nice and polite and well-educated in the work they do. I give them a 5-star

Review 47 (2024-10-18 - Rating: 5)
Prompt response to my plumbing emergency, excellent service and workmanship.

Review 48 (2014-01-31 - Rating: 5)
We have called upon Duell Plumbing and Heating for a number of projects at our home. Some of these have been as small as replacing an exterior hose bib, and some as large as plumbing a new laundry room. Each time we have been able to schedule quickly and receive a comprehensive estimate of the scope of work, the required materials, and the cost. These have always come with an explanation for the choice of materials and the rationale for the process to be used. Each project has been completed professionally and the job site has been left cleaner than it was prior to service. You may find the prices at Duell Plumbing and Heating slightly (only slightly) higher than you could find elsewhere. However, the peace of mind that comes from knowing you will receive comprehensive service in a timely manner by trustworthy people is worth the cost. Duell Plumbing and Heating has been my family plumber for the past 7 years and everything they have installed in my home (large and small) is still working just as well as the day it was installed. The whole organization is a pleasure to work with, including the office staff, the technicians, and the Duell family. I highly recommend giving them a call the next time you have a plumbing or heating need.

Review 49 (2020-01-17 - Rating: 5)
I called Duell Plumbing and Heating for a plumbing issue and they came promptly and fit their visit around my schedule. Within an hour the had the entire issue resolved and were friendly and professional. I would definitely recommend them to anyone in the Capital Region with any plumbing needs.

Review 50 (2022-11-12 - Rating: 5)
They gave me several process of elimination tests to run before they came out and then likewise tried several solutions escalating to the final solution instead of jumping right to the highest solution. I’ve verbally recommended them ever since and I will use them again if need be. Highly recommended!

Review 51 (2023-02-05 - Rating: 5)
Steve was awesome! He fixed my pipe that had froze and burst. He was very friendly and knowledgeable. Answered all my questions and talked through all my options. Will definitely use again.

Review 52 (2020-02-09 - Rating: 4)
Quick, professional, and knowledgeable. They are little pricey but worth it. They were able to find issue and write up a quote right away.Find issue (snaking, jet washing, and camera)Replacing line from house to septic tankFixing drain from 2nd floor bathroom (all new piping in basement)They were able to start work in 2 business days (had to wait for 411). All work done in 1 day. Cleaned up after themselves. Only issue I had was they had to cut into both sides of a wall and didnt fix the drywall afterwards. It was behind the fridge so not a big deal.

Review 53 (2021-03-16 - Rating: 5)
I will recommend Duell plumbing and heating yo everyone! They came out on a weekend and fixed my boiler. Nate was wonderful! He explained everything he was doing every step of the job. Im so impressed!

Review 54 (2023-07-13 - Rating: 5)
I dont understand the 1 star reviews of Duell. I decided to check the two people that said more than I cant recommend Duell plumbing, and the majority of their other reviews were also negative.We were having issues because the shut-off valves for all three of our toilets werent working, and in order to properly clean a toilet it requires shutting off the fill and flushing to reveal most of the inside toilet surfaces to clean. These valves were probably the originals installed with the house (1963), and they just werent working. We also had three bathroom sinks, and the kitchen sink shut-off of the same vintage.We also had an outside faucet whos line ran from the utility bathroom through the garage, and out the side of the garage. The line used was a copper pipe, and the shut-off valve for it was inside the utility room wall with two small louvered doors 24 high that were mostly blocked by the sink. I had a three foot piece of 1 dowel I had designed to reach the shut-off. I had to use it hanging over the sink, leaning upside down, and watching in a mirror and a flashlight in order to turn it off. Even thought I tried to faithfully turn it off before the freeze, I had forgotten one year, and one year I turned it off but must have forgotten to release the pressure and leave the faucet open outside. Well, the pipe in both instances split, and Id fixed it the first time myself, and just hadnt gotten around to repairing it the second.Not knowing who to trust, I looked up HomeAdvisor on-line and contacted them to get recommendations. I got quotes from two firms in the neighborhood of $1500.00 each, and a three to five week lead time. My wife knew Duell from her time as a teller in the bank, and suggested I call them. I told them what we needed done, and they came out that afternoon to see what they needed to do. Their quote was less than 1/2 what the others quoted, and they came two days later to do the jobs.When they came, they discovered they needed more materials to do the job, and one workman went to get them, while the other one went to work replacing the ancient shut-offs with standard 1/4 turn ones (read newest technology).I described the outside line issue above, and when they started to run that line, they had to remove the bathroom sink, and one of the guys climbed into the itty-bitty space ( I still dont know how he fit, he was broad shouldered and muscular) to remove the old line and shutoff and run the new (flexible plastic) line to the outside. They asked me if I wanted the shut-off in that cupboard (are you kidding?) and I said not if they could help it. They installed it in the garage (in plain site and easily reached), and installed a Frost Free Anti-Siphon faucet.With the run for the extra materials (connection lines for two toilets) and all the hassle to install the outside line (and a couple of extra shut-offs to replace the last of the ancient monsters) they were still in and out in three hours, and didnt charge a dime extra.I HIGHLY recommend Duell!

Review 55 (2014-01-30 - Rating: 4)
Very good customer service. Staff was experienced and knowledgeable. Looked for ways to help consumer. Cleaned up the work area upon job completion. Although all costs for plumbing are high, Duell was reasonable compared to most. Would recommend to others and plan on using again.Bob Resnick

Review 56 (2020-01-27 - Rating: 5)
They were at my house within a half hour of calling for service. Dave and Kyle were very efficient, friendly, and made sure they explained what was happening and what they were doing to fix the issue. I will definitely call them again when I need more work done.

Review 57 (2021-05-26 - Rating: 5)
After discovering a water-damaged gas line and receiving a recommendation from a contractor, I gave Richard Duell a call. After both a phone call and texted photos, he determined that the line would need to be replaced and was able to squeeze me in that day. Instead of just replacing the section of crumbling line, the workers rerouted the line to avoid any future water issues. Reasonable price which was agreed upon prior to starting, will hire again.

Review 58 (2022-01-14 - Rating: 5)
Duell plumbing and heating replaced a toilet and also replaced most of our 70 year old plumbing which was a mess. They were very professional and did a great job. I highly recommend them.Bill and Brenda Hamm.

Review 59 (2024-04-08 - Rating: 5)
Did a big job at my house. Finished in a timely manner cleaned up and was professional. Highly recommend.

Review 60 (2020-03-05 - Rating: 5)
Duell Plumbing has provided excellent options/recommendations, quality craftsmanship and personal dedication to flawless plumbing work in my home since 2007. Their responsiveness to emergent needs and delivery of reliable plumbing systems is outstanding.

Review 61 (2022-08-26 - Rating: 5)
Excellent service. Company responded promptly and addressed sewer clog. Employees also addressed and repaired a leaking water line in the basement off the main. Employees expertly explained the issues and work performed.

Review 62 (2022-09-01 - Rating: 5)
The best plumbing company around period..They do everything possible to respond as quickly as possible.Friendly ,professional and affordable.Been using them for years and would never use anyone else

Review 63 (2019-08-07 - Rating: 5)
They came out with same day service. He sent his boys - one of whom was his son - and did the service fast and efficient. Jared and Kyle were great. Highly recommend.

Review 64 (2023-10-27 - Rating: 5)
Jared had come out to fix my kitchen sink and upstairs toilet...prompt... professional...made it look to easy... definitely call Duell

Review 65 (2024-08-01 - Rating: 5)
Quality work, on time arrival, finished work in reasonable timeframe

Review 66 (2012-03-15 - Rating: 5)
Great local company! I had a plumbing problem and they came right out and were clean, neat, and courteous. If you are having any issues do not hesitate to call them!

Review 67 (2023-11-18 - Rating: 5)
Reliable and quick! They decommissioned my gas line so that my new electric stove could be installed. It was done in a flash!

Review 68 (2024-12-18 - Rating: 5)
Very prompt and professional service!!

Review 69 (2024-03-27 - Rating: 5)
Definitely would recommend these guys. Quick and professional work. Gave a fair price from the very start with a complete breakdown of HOW they got to that price. And at the end of the job there were no surprises. I would call these guys first if you ever need plumbing work

Review 70 (2022-07-21 - Rating: 4)
Prompt service. Prices are high but they come the same day. Do a great job and are very friendly and professional

Review 71 (2023-05-11 - Rating: 5)
The technicians responded right away, explained everything that needed to be done and why and were very thorough, nice and professional.

Review 72 (2022-01-31 - Rating: 5)
They return my calls, show up on schedule, get the job done, and leave the job site cleaned up. Highly recommended.

Review 73 (2022-04-13 - Rating: 5)
My broken toilet was repaired only a couple hours after I called. I greatly appreciated their professional and friendly service!

Review 74 (2020-02-24 - Rating: 5)
Very professional and informative. Fixed the problem and helped identify additional potential risks. Thanks! Dave, rick and Kyle were fantastic

Review 75 (2023-12-12 - Rating: 5)
These guys fixed my plumbing issue with very little notice. I had a plumbing problem and I called a few companies that could not fix it in short notice. Duell Plumbing and Heating was able to come and get it taken care of within a couple of hours. There rates were very reasonable and they were very professional. Highly recomend Duell.

Review 76 (2023-11-09 - Rating: 5)
They were very professional and organized, very good to work with.

Review 77 (2023-04-11 - Rating: 5)
Had a leaky shower and tub, came through on time were very knowledgeable and helpful, friendly too

Review 78 (2022-12-22 - Rating: 5)
Those guys know their stuff, when they were done it looked like a piece of art, very happy with whole experience.

Review 79 (2024-01-13 - Rating: 5)
Nate was very informative and took the time to explain everything to me I appreciated his help

Review 80 (2023-08-07 - Rating: 5)
Fixed leak that sprung below the shut off valve. Service was quick and still seems to be all working well. Given this is an old house, I have no doubt I will need to call for service again sometime and consider this company a reliable place to call.

Review 81 (2023-10-09 - Rating: 5)
I have had several jobs done by Duell Plumbing & Heating . I always had very good experiences with them . From heating to toilet to pipes for lawn hoses. Always experience the fast response ,always on time (if they say a time they are there )the quality and value are excellent and yes after all that they are Professional . They are on my Speed Dial !!!HIGHLY RECOMMENDED

Review 82 (2020-02-11 - Rating: 5)
If you want quality work and excellent customer service EVERY time, then you dont want anyone else!!

Review 83 (2022-12-25 - Rating: 5)
They replaced out Hot Water Heater and did a great job!

Review 84 (2023-02-02 - Rating: 5)
This company is our go to plumbing business. They are professional and thorough!

Review 85 (2020-02-04 - Rating: 5)
Great service. Fixed our problem very quickly and efficiently. Dave was very friendly and professional. Thanks

Review 86 (2023-06-27 - Rating: 5)
My issue popped up late on a Sunday and they were the first one to call me Monday morning and offered to tackle my plumbing issue head on. Dan was terrific and while he worked independently, he made sure to bring me up to speed, walk me thru the issues, share his knowledge and expertise. Highly recommend.

Review 87 (2023-09-27 - Rating: 5)
Duell has taken care of some challenging issues in my steam system and radiant floor heating. Go to them for sure for some old house expertise!

Review 88 (2020-01-31 - Rating: 5)
These guys went above and beyond to do my job. They showed courage and commitment. Great job guys!!!

Review 89 (2022-11-01 - Rating: 5)
Very happy with my purchase and experience with Team Duell.. Nate was on time Friday to investigate the issue with my hot water heater in the basement. Then we scheduled to replace it on Monday when two more team members arrived during the scheduled time with the replacement. Very professional and informative during replacing the hot water heater and answered all my questions.. And remove the old one as part of the installation.. Thank you so much Rick Duell and staff. You get my 5 stars.

Review 90 (2023-12-19 - Rating: 5)
Great plumbers. Super work in a timely manner. AAA++++++

Review 91 (2023-12-03 - Rating: 5)
Duell Plumbing was able to quickly respond to my call for help and locate and fix the problem . I will definitely call them for any future plumbing needs - emergency or otherwise.

Review 92 (2023-02-16 - Rating: 5)
Very professional experience, very prompt,would recommend to friends and family.

Review 93 (2022-09-05 - Rating: 5)
This company still provides REAL service in a time when this is not always the case. I placed calls and left messages on a Friday night to 4 companies. The owner of Duell Plumbing Rick called me back on a SUNDAY! The 3 other local big companies NEVER even called me back. Duell Plumbing help me with a service that was difficult, the tech Nate was compassionate and pleasant, there was an issue preventing completion of the service, Duell Plumbing offered to come back the following day with a new plan and completed the service above and beyond what they needed to do without fees. You wont find folks that will go the extra mile for you like those at Duell Plumbing!

Review 94 (2020-02-10 - Rating: 5)
They come quick, do a good job, and clean up well before they leave.

Review 95 (2023-01-02 - Rating: 5)
They replaced our failed water heater, same day service

Review 96 (2021-05-20 - Rating: 5)
Called Duell on a Monday. They scheduled me for service/review on Wednesday. Plumber was on time and able to give me an estimate on the spot. I said yes to the estimate, and he completed the work immediately. No I need to schedule you a week or two out. Justin was the plumber that came out. Very nice, professional, transparent with the costs of every single item needed to take care of replacing pipe and two leaking shut-offs in the house. Had the whole of it done in a 2-2.5 hours max. I can now water my plants and yard without a bucket to catch dripping water. Their pricing was in-line with one other plumber who bothered to come out, so no price gouging here. You get what you pay for and they did a great job. I was not expecting them to complete work on same day, but they did. Thank you to Justin and Duell Plumbing and Heating!

Review 97 (2023-06-01 - Rating: 5)
They came same day, did excellent job. Expensive but good quality work

Review 98 (2023-12-03 - Rating: 5)
As always, quick, thorough and professional!!

Review 99 (2022-11-15 - Rating: 5)
Fast Friendly Great Value up-front pricingWe needed our bathroom shower tub spout replacedDuell could come the same day we calledWho could ask for anything more?

Review 100 (2022-03-24 - Rating: 5)
Communicates prices and appointment times clearly. Works with you to get the best value for your money. Great local business.

Review 101 (2021-09-21 - Rating: 5)
Rick and his team, especially Nate, are amazing, professional, and get the job done. I had them do some water line re routing as well as a pretty urgent basement sump pit pit project, which was done timely and completely to our satisfaction.Would recommend them over anyone in the area everytime, without a doubt

Review 102 (2021-02-20 - Rating: 5)
My husband and I experienced issues with our boiler since moving in to our new home. Monstrous noises, bad vents, loss of water, continual short cycling - you name it, we had it. Just short of a handful of plumbers came to our house and none could figureout the issues, particularly the short cycling. It was puzzling everyone. We finally found and reached out to Mr. Duell. He was extraordinarily attentive and kind, talking through every single thing we had experienced. He analyzed photos and videos we sent. He assigned one of his specialists, Nate, to our home who worked for hours over the course of two days to assess, rule out, and eventually diagnose and remedy the issues present. Nate and Rich consulted over the phone tirelessly to find solutions. Nate was extremely professional, knowledgeable, diligent, and persistent. He treated our home and concerns as if they were his own. He is an excellent representative of Mr. Duell’s business and we will not hesitate to reach out to Mr. Duell and Nate again for any plumbing and heating issues we may have.

Review 103 (2021-02-24 - Rating: 5)
My family has been managing the affairs of my elderly mother-in-law from two states away due to the pandemic, which has been a challenge all around. When she had an issue with the gas line to her dryer, Duell was the only local plumber who got back to me in a timely fashion, and they had a team there within about an hour. More impressive still, when they realized that it was in fact a propane line rather than natural gas and that they werent able to service it, they not only contacted me to explain the situation and recommend someone who could help, but also waived their call out fee, something they absolutely didnt have to do. Its a hard thing trying to take care of an aging relative when you cant be there, but Nick and his team at Duell made it a little easier, and were very grateful.

Review 104 (2022-12-02 - Rating: 5)
Had plumbing service performed as well as heating service. Both times work was efficient, thorough and completed very professionally.

Review 105 (2023-05-31 - Rating: 5)
Came very quickly and were incredibly helpful.

Review 106 (2022-07-29 - Rating: 5)
Always fast and reliable service. Great communication.

Review 107 (2022-07-20 - Rating: 5)
Excellent work and very professional. Quickly diagnosed the problem and provided solutions.

Review 108 (2021-08-09 - Rating: 5)
Faulty diverter in shower. Techs isolated the problem immediately and quickly repaired. Fast, friendly, knowledgeable, and efficient.

Review 109 (2020-01-24 - Rating: 5)
Great overall experience! On time and easy! Will absolutely use them again in the future!

Review 110 (2020-01-30 - Rating: 5)
Responded right away and was early for our appointment, which I was hoping for. Had our toilet fixed up in no time. All round great business.

Review 111 (2021-03-13 - Rating: 5)
Loving them. Responsive, reliable, pricing is good.

Review 112 (2019-03-01 - Rating: 5)
Rick duell is the plumber money can buy I green up with him and he has the best workers that work for him and they know what they are doing so I give them 100 percent for a business

Review 113 (2014-02-17 - Rating: 4)
I have been a Duell Plumbing and Heating customer for years. When I have a problem they are very clear about options to repair or replace. Theyve also been able to handle any emergencies that happen. As a homeowner and landlord, i appreciate their flexibility

Review 114 (2023-02-15 - Rating: 4)
They returned to perform a check on another job.

Review 115 (2013-01-14 - Rating: 5)
We had serious drain issues that required multiple visits. The Duell staff worked hard to diagnose and correct the problem. They were extremely courteous and professional.