Roto-Rooter Plumbing and Water Cleanup

Photo of Roto-Rooter Plumbing and Water Cleanup

Located in Sauk rapids, Minnesota

Address: 3653 Quail Rd NE, Sauk Rapids, MN 56379, United States

Phone: +1 320-321-5888

Rating: 4.7

Services

  • On-site services
  • Repair services
  • Appointment required
  • Credit cards

Categories

  • Plumber
  • Drainage service
  • Septic system service
  • Water damage restoration service

Photos

Latest Fire Recovery & Restoration Services

Comments

  • Review 1 (2024-11-05 - Rating: 5)

    Race did an excellent job for us tonight! They where extremely responsive and from the time of the call to completion they where done within 2 hours! They got everything cleared out at a great price. Thanks for saving the day race as I’m out of town all week on a business trip. I highly recommend requesting race for your drain cleaning and plumbing needs!

  • Review 2 (2024-12-13 - Rating: 5)

    I called roto first because the company I work for works with them often ! Danica came over fast same day I called .. looked at the issues and gave me the low down! Then she got another guy over late afternoon and got the job done same day ! Totally impressed cause I know how busy everyone is! I was in the middle of a house update and of course I had plumbing issues and they kept me rolling and I would highly recommend them! She was all smiles and laughing the entire time! We all need that 😃

  • Review 3 (2024-12-31 - Rating: 5)

    Danika was fantastic! She was nice, professional, funny and explained everything to me! There was a mix up with my appointment time and they worked hard to get the tech out here early to fix it before I went to my night shift! I’m so thankful and happy! Nothing but good things and the tech was again, fantastic!!!!!

  • Review 4 (2024-12-01 - Rating: 4)

    For only being in this house for a short period of time & having this plumbing emergency happen.Overall it was a pretty smooth, easy & quick turnover process. The repair was great, technicians did a phenomenal job. Repair A++. However, administrative wise. Been waiting over 3 weeks to hear back about a concern I have & completely ghosted by the project manager when it came to the financial stuff.Called office twice, no reply from anyone. Just make sure you dont need to finance or use insurance.

  • Review 5 (2024-12-11 - Rating: 5)

    They were able to get to us right away. The technician was awesome! She was very professional and up front with all costs before she started clearing our clog. Had us fixed up in no time. Highly recommend!

  • Review 6 (2024-09-16 - Rating: 5)

    I’m very happy with the services I received from Roto Rooter. They were able to come out and clean out my drain, same day as I made the phone call. I’m now able to use my toilets, shower, and washer without fear. Mike was super friendly and great to work with. I was not at the house during the clean out (my dad was) but he called me and kept me updated with everything. Karim came out after and put a camera down to give piece of mind that I don’t have anything that needs to be repaired anytime soon. Karim was super great as well. Very friendly and professional guys! Praying I don’t have any further issues - but if I do, they will be my first call!

  • Review 7 (2024-12-24 - Rating: 5)

    Danica was great! Came early and got the job done right away. She was very friendly and knew what she was doing. Great service!

  • Review 8 (2024-12-26 - Rating: 5)

    Race showed up right away to clear out the homes main line. He went over the services and options. He was very professional and tidy keeping the work area clean. He cleared the obstruction in the main line without any issue es. The septic system is back up and running. Great service! 👍

  • Review 9 (2024-11-06 - Rating: 5)

    Danicka did a fabulous job helping us out with our leaking toilet. So professional, walked me through the process, and completed the job really well. I was so impressed by the quick response time as well! Will definitely be using Roto Rooter again!

  • Review 10 (2024-08-20 - Rating: 5)

    Had plumbing work done in my laundry room. Great experience from start to finish! Communication was awesome. Bailey was great to work with! He stayed in contact with me, arrived on time, finished on time, and cleaned up. I couldn’t ask for more to complete this project. Highly recommend!

  • Review 11 (2024-09-03 - Rating: 5)

    Toddler learning to potty train thought she was being independent and used the toilet instead of her potty chair on her own… she proceeded to flush probably 10-20 wipes down the toilet too. Instantly clogged the toilet. Tried a couple hardware store remedies without luck. Had another company out and after a quick snake and service fee they said it’s a two person job and the clog is way down in the stack. Quoted almost 1000 dollars to pull the toilet and use the auger, but he’d have to come back with another guy to help.I called Roto Rooter to price compare. They don’t give quotes over the phone but offered to send out a tech for a free quote! ✅ Danika called about an hour later and said she could arrive in 10mins. Gave her the run down, she took a look and gave me a quote. About 25% cheaper than the other place and she said she could do it now. ✅ Danika pulled the toilet and ended up not even needing to use the powered auger so she didn’t charge for that. Paid half of what the other guy was going to charge for the same job (except for not needing the auger) and the way the other guy treated me made me feel like he would have charged the full amount even if he didn’t need to use the auger because I’m a woman. Danika got the clog cleared, put down a new wax ring, refitted the toilet and cleaned up ✅ Safe to say, Danika can do quicker work, alone, than two guys from the other place. I’d have Danika back any day, she was thorough, professional and did a great job! A bonus seeing a woman in the trade!

  • Review 12 (2024-08-27 - Rating: 5)

    Danika was outstanding! She was on time, fast and efficient! I loved how she gave me other options to try first with our slow draining pipes. She made me feel comfortable to ask questions and was super friendly. I would highly recommend Roto-Rooter to my neighbors and friends.

  • Review 13 (2024-09-18 - Rating: 5)

    Karim and Race were very personable and friendly. They came out, provided me a free quote and were ready first thing the following morning with specific equipment for my needs. Ive used this service before and Ill continue to recommend them for anyone needing plumbing!

  • Review 14 (2024-07-12 - Rating: 5)

    Race, did amazing job. He went up and above to give us amazing customer service. He explained everything in great detailed. Even when we asking him 100 times to explain everything to us again. Answered every question in great detail. The Price was reasonable and fair. He fixed the main problem and now our pipe is clean as can be. Roto-Rooter plumbing has gain a life time customer. Thank you!!!

  • Review 15 (2024-09-17 - Rating: 5)

    Came out within hours of my call. Diagnosed the problem, this was on Saturday. Then came back Monday morning with the part and quickly fixed the sewer pump.Fabulous job and a very polite technician.My ony issue I have not been able to access the invoices.

  • Review 16 (2024-07-22 - Rating: 5)

    We had the pleasure of having Mason being our plumber today. He was very polite, and as quick and efficient as he possibly could. He made sure to clean up after himself after all he had done for us. Mason was thorough when it came to explaining what he was fixing, and pricing. Mason is an overachiever and went above and beyond my expectations. We will absolutely be returning to this company in the future. Thank you Mason, and thank you Roto Rooter!

  • Review 17 (2024-10-11 - Rating: 5)

    Roto-Rooter did a great job clearing our slow shower drain. The technician was very polite and considerate. He was also thorough to ensure all our needs were met. The slow drain has been eliminated. Well done!

  • Review 18 (2024-08-26 - Rating: 5)

    Josh from Roto Router came to our house the next day after we called. We had water backing up in our basement due to roots in our yard. Appt was 10:00-12:00. He was there on time. And was finished after an hour. Everything has worked fine since. He was very clean, neat and professional.

  • Review 19 (2024-07-17 - Rating: 5)

    Fast and efficient. Cleared the drain on our ancient septic system. Wonderful teamwork. Danika and Michael and two other members came to our rescue. Professional people who delivered outstanding customer service from start to finish . Fishing any one of you. Our treat.Thank you so much.

  • Review 20 (2024-11-01 - Rating: 5)

    Nasty clogged drain. Called on a Thursday morning and had service within a very short time. Technician was courteous, professional, knowledgeable and thorough. We will call on them again!

  • Review 21 (2024-10-21 - Rating: 4)

    Professional and polite I would describe the employee who helped install a new water heater. My only concern is he didnt have a helper to take out the old water tank which was 104 gallons and heavy.

  • Review 22 (2024-06-17 - Rating: 5)

    Very professional. Very timely. Arrived in the time frame they said they would. Knew what needed to be done and were able to fix it quickly with no mess and no hassle. It was a very simple minor fix that my husband could have done but didn’t feel comfortable doing himself so called professionals. Price of service was reasonable. Glad they came. Would call them again,

  • Review 23 (2024-12-20 - Rating: 5)

    Technician, Mike Anderson, was awesome! I use Roto-Rooter a lot becuz of customer service and the quality and professional service techs.

  • Review 24 (2024-07-02 - Rating: 5)

    I called for help/service at 7:00 AM today. Was told they would have someone here between 9 and 11. Josh got here at 9:15. That alone would rate 5 stars!Josh resolved my problem and was done (including cleaning up) by 10:45.Just outstanding service. Highly recommend this company and I will definitely use them again if/when I need drain service in the future.

  • Review 25 (2024-12-31 - Rating: 5)

    Call to ensure they got your appointment if you book online. Other than that, they were excellent.

  • Review 26 (2024-07-02 - Rating: 5)

    We had an issue with backed up sewer pipes and the tech Mike was able to come out within hours and got our pipes snaked and running again. We had Karim come out afterwards to run a camera down there and he was awesome and showed us exactly what the issue was while giving a realistic and reasonable solution. 100% recommend!

  • Review 27 (2024-07-12 - Rating: 5)

    So grateful Roto Rooter was able to come and unclog our main drain on a Saturday night! Called at 5:30 pm, they were there at 9 pm! Service tech courteous, helped moved things out of crawl space and cleaned up. He (Tyler, which I hope I got his name right) started 7 am that day and may have had another service call after us!! THANK YOU!

  • Review 28 (2024-10-01 - Rating: 5)

    Michael did a fabulous job. Very friendly, knowledgeable and explained every thing to me. I would recommend him to my friends.Jackie

  • Review 29 (2024-06-04 - Rating: 5)

    It doesnt matter if youre house is old or new Roto-Rooter is the company to call. We had some major to some companies and maybe complex issues. Not for you guys they sent a guy out assessed our situation, come up with a plan, shot us a price, showed up with a crew while on site had some other stuff addressed. Completed the work cleaned up. Explained everything before and during, bringing up any related issues and took care of business. Very professional, friendly, highly trained people. TOP NOTCH SERVICE.When we have anything in need of repairs, or want to go new. We are informed about how to go about it from the professionals if it needs to be replaced or fixed they tell the truth. When they leave they have done what they say they done no finding out later different. Make 1 call done deal

  • Review 30 (2024-12-10 - Rating: 5)

    Very pleased with the service. Josh was courteous and efficient, got the problem solved, and left the area clean. Thank you for fast, dependable service.

  • Review 31 (2023-12-27 - Rating: 5)

    I had RotoRooter out to help me fix a leaking laundry faucet. The guy who came out (I believe it was Josh) was super nice, fixed the leak, replaced my laundry hoses, and made me aware of a potential future leak! Also, he has to cut a hole in the wall to access what he needed, and he even put back the piece of wall so it doesn’t even show! I am super pleased with them and if I ever need a plumbing service again, I will be calling them!

  • Review 32 (2024-11-18 - Rating: 5)

    Always a good experience. Hard working, quick, and honest. Guy even went back to the shop to get cleaning supplies and rags, went above and beyond !

  • Review 33 (2024-08-08 - Rating: 5)

    We had Michael out here and he did a wonderful job he explained everything went through everything gave us several options, answered all my questions even if I asked him several times overall a very very good service!!!! We had a clogged pipe

  • Review 34 (2024-11-22 - Rating: 5)

    Awesome work ethics. Great communication with Karimme. Very very impressed with your company thank you so much

  • Review 35 (2024-07-19 - Rating: 5)

    Awesome Service,Called with a plumbing emergency.Got us in same day and arrived 2 hours earlier then expected. Offered two options for cost and a deducted cost which saved us some cost and was very friendly to have at the house

  • Review 36 (2024-12-23 - Rating: 5)

    Amazing, quick service! So important when experiencing a sewer back-up! Very professional and extremely knowledgeable! Highly recommend!

  • Review 37 (2024-09-09 - Rating: 5)

    She did a great job I really liked her and best of all the plumber was a woman I think if you hire more women it would be great thank you Julie 😄 ps keep up the good work.

  • Review 38 (2024-05-27 - Rating: 5)

    Mason from Roto-Rooter was on time. Reviewed our problem, and upfront cost if repaired. He quickly proceeded to diagnose the problem which was a compromised sewer line. He proceeded to get us on the schedule for the follow day to provide us with an estimate for a definitive repair. Holiday weekend and the company was still able to get a tech out to us in less than 4 hours from initial call and at a reasonable price. Appreciate the quick response.

  • Review 39 (2024-06-18 - Rating: 5)

    Not only did they show up with an hour, the service professional Race was absolutely awesome. He was able to diagnose and fix the problem in a timely manner. Also now I have an indicator on my sump pump plug in to make sure it is working. Highly recommended

  • Review 40 (2024-12-23 - Rating: 5)

    It was kind of expensive but it was well worth it he used two different claws to go down the drain and for what he dragged up oh my God amazing he did a wonderful job answered any questions I may have

  • Review 41 (2024-03-28 - Rating: 5)

    About 6 months ago I had Neighborhood pluming come out to fix a clog and water backup issue caused by roots in my drain system, this started up again recently and after going through reviews I decided to go with Roto this time around instead. I scheduled online and at first was hesitant as they didn’t call me to confirm so I called them a day before and confirmed what time they would be here. On the day that time came and went and no one showed up. I called again and was told that the technician had to go out for an emergency and would be at my house soon. About 15 min after that I got the call from the tech who said he was on the way. Once he was here he knew what to do, quoted the work right away and was able to get started. The field supervisor also came out and put a camera through the piping to see what was going on. They gave me multiple options to fix the problem and were very pleasant to work with. They ran me through everything that was going on and what each solution would entail for work and a very rough estimate on a price. All of my questions were answered completely and even after the small communication issue I’m very happy I went with them.

  • Review 42 (2024-08-29 - Rating: 5)

    Roto-Rooter was fast and easy to communicate with! We always have a great experience working with them.

  • Review 43 (2024-11-05 - Rating: 5)

    Friendly service with a 3 month warranty. You know they’re good when they stand behind their work!

  • Review 44 (2024-05-30 - Rating: 5)

    Mike was great to work with - very personable and professional. He worked hard to clear out my main line. I was able to see the camera view of the line before and after. Very happy with the results and the service. Highly recommend Mike!

  • Review 45 (2024-06-27 - Rating: 5)

    I had my shower piping replaced in my mobile home. I believed it was a different problem than what they were telling me. So I was scared that it wasnt gonna fix the problem. 3 guys showed up and they fixed it within hours. The main guy was training the other 2. I tell ya, that guy new what he was talking about. He was a great trainer, the guys he was training were very attentive and interested in what he was saying. I will for sure be going back for future repairs! Yes its a little spendy, but worth it when you see the end results. Thanks again to the crew that was sent to my place in sartell.

  • Review 46 (2024-11-04 - Rating: 5)

    The guys were on time and did a great job. They cleaned up before they left and were very personable!

  • Review 47 (2024-08-10 - Rating: 5)

    Danika did a great job fixing our plugged sink and slow draining tub. She was very friendly and cleaned up very nicely.

  • Review 48 (2024-07-17 - Rating: 5)

    Amazing Staff very kind & the company worked with me on Payment. Cleaned up after & was concerned if there was any other issues that needed to be Resolved. Will come back to this Co if needed. Thank You, A.S.

  • Review 49 (2024-06-14 - Rating: 5)

    Taylor came to help us with a blocked up drain in our laundry room. Taylor was very professional and did everything he could to make sure our issue was resolved. He demonstrated professionalism and customer service to the highest standard. Thank you, Taylor and Roto Rooter!!

  • Review 50 (2024-01-29 - Rating: 5)

    RACE with Roto-Rooter Came out within 24 hours of putting my phone call in. He was extremely resourceful, knowledgeable, And most importantly, respectful. He was very straight to the point with no unexpected surprises did the job thoroughly. He was in and out within a couple hours. Fantastic experience will definitely recommend to anybody looking for drain cleaning or plumbing services. A big shout out and thank you to RACE for getting the job done right the first time.

  • Review 51 (2024-01-24 - Rating: 5)

    This company is the best! I have used them now for about two years and have never been disappointed. They are on site within a hour of calling and the knowledge of their techs is above par. They never do anything without approval, they will give you on site quotes, and actually clean up after they are done! Oh ya and their techs actually have a personality and can carry a conversation which you dont find now days. Never had a tech that I disliked. I give this business a 5star rating!! Thank you to the Roto-Rooter Team..

  • Review 52 (2024-03-30 - Rating: 4)

    They came the same day on a weekend and actually ended up getting here faster than they said. Ray was super professional and fast. Was here maybe a total of 20 minutes from start to finish. I felt it was a bit on the expensive side but they were able to do it same day and took care of the problem so I cant complain too much. Its fixed! They even gave me a military discount! Thanks again Ray!

  • Review 53 (2024-07-11 - Rating: 5)

    Roto Rooter was professional, gave us updates on progress, cleaned up everything after work was done! Did a fabulous job, and would definitely hire them again!

  • Review 54 (2024-07-05 - Rating: 5)

    Josh was fast and efficient he knew exactly how to fix the problem. We are very happy with our service and will call again if needed. Thank you!

  • Review 55 (2024-05-11 - Rating: 5)

    Prompt service and super friendly staff. 10/10 would recommend! Zac and Karim were so nice and explained things in normal terms. Not the way any of us would have wanted to spend a Saturday necessarily but they made the whole process not as bad!

  • Review 56 (2024-05-28 - Rating: 5)

    Great to work with them. Arrived on time, quality work, cleaned up after themselves. Explained financing options, easy to apply/get approved. Friendly, courteous, answered all my questions & explained their work ahead of time, so no surprises! Thanks Roto Rooter!

  • Review 57 (2024-07-18 - Rating: 5)

    Josh and Kareem were extremely friendly and helpful!! They have been to my house a few times and always do a fantastic job!!

  • Review 58 (2024-06-15 - Rating: 5)

    We had a backup if our sewer into the basement laundry room. Called Neighborhood Plumbing. They came right out and tried to open. No luck so they sent someone the next day with a bigger machine. He accessed the cleanout located in our lower family room, thereby flooding the carpet with sewer water. Handed us a card for Precision Restoration. Called the number and they came...tore out the carpet/pad, some baseboards and set up fans. Total 2 hrs. Mitch from Neighborhood said our line was open. Total amt spent...$1000 Precision Restoration and about $500 Neighborhood. The next day we had Rotor Rooter scope the line....totally blocked 115 ft out....replaced that section. Very costly but now fixed. Kareem, John, and all the men from Roter Rooter very respectful and professional. Will NEVER use anyone but Roter Rooter again.

  • Review 59 (2023-09-23 - Rating: 5)

    Roto Rooter excavating team out of Sauk Rapids did a great job of finding the problem and fixing the problem. The root cause was that my line to the city sewer was not properly connected many years ago when the city of St Cloud installed new sewer lines.

  • Review 60 (2024-05-16 - Rating: 5)

    They took care of immediate problem. Made me aware that there may be further problems if certain conditions are not dealt with. Efficient and personable. Wouldnt hesitate to recommend and use their services again.

  • Review 61 (2024-05-24 - Rating: 5)

    Mike and Race came to my home and cleared my drains… I have had a clog since I moved in and the plumbers I used before only put a temporary bandage on a problem that over time got worst… but Mike and Race solved my issue in a matter of a few hours… not only diagnosing the issue but taking care of it too. I am so happy because my guest bath that was out of order for over a year is back functional again. Thank you so much and I will be scheduling my routine annual maintenance so this issue never happens again.

  • Review 62 (2024-09-01 - Rating: 5)

    Mike was very knowledgeable and explained the anticipated work and associated costs very clearly. He was prompt and professional.

  • Review 63 (2024-10-20 - Rating: 5)

    Bailey is very professional and super friendly and he finished the job in half the time he estimated.

  • Review 64 (2024-09-02 - Rating: 5)

    Prompt service and great expertise. I feel confident that they will do a great job on my projects!

  • Review 65 (2024-09-17 - Rating: 5)

    Rotor Rooter did a bang-up job. I watched and they are PRO. Good job guys. Thanks.

  • Review 66 (2024-04-17 - Rating: 5)

    I called Roto Rooter when I ce home to a wet basement floor. They not only helpede figure out that it didnt have to be an emergency call, but were.out within 2 days to diagnose and fix the issue. (Sump pump) They were about 3 hours late, but Im still rating 5 because they were apologetic, did quality work, and applied a discount for me. Thank you, guys.

  • Review 67 (2024-08-05 - Rating: 5)

    Karim was awesome! Took the time to show me all my issues and helped make a plan to get it all taken care of!

  • Review 68 (2023-12-15 - Rating: 5)

    Mike finished our job very quickly. He thanked us for the learning experience and patience as he worked through the fix. Mike was courteous and thorough in fixing up our shower issue on a weekend. He even let our daughter watch and learn for a bit-which she absolutely loved! Thanks again!

  • Review 69 (2023-12-29 - Rating: 5)

    Service arrived a head of time which was great. Freeing up the rest of the day, tech did a great job. Instead of just clearing drain one time like other guy usually did....he used two different size cutters...to make sure drain was REALLY CLEARED, Cleaned up nicely afterwords. Kept me advised of what he did and found.THANK YOU VERY MUCH!!

  • Review 70 (2024-05-14 - Rating: 5)

    What started out as a snake job turned into a complete install of a new sewer. Karim, the Field Supervisor, was extremely professional from the very beginning. Explained everything and was very forthcoming with all info. Taylor and Mason were our drain techs, they started the intial de-clogging and then the rest of the excavation team, Xavier, Sean, Zac and Eli were all great!! No complaints here. Would definitely use again and would definitely recommend, for big or little jobs.

  • Review 71 (2024-07-08 - Rating: 5)

    Your guy showed up right on time and diagnosed the problem and told me what has to be done. Told me supervisor will be along later to finish the job. I’m satisfied.

  • Review 72 (2023-10-19 - Rating: 5)

    Very good experience. Friendly and professional. I had called another company who quoted $990 to unclog our kitchen drain. Had Roto Rooter come over for a second opinion and they had the drain cleared in 20 minutes for way less. All good reviews for this company! Would definitely recommend.

  • Review 73 (2023-09-17 - Rating: 5)

    Very pleased to have Roto Rooter out to repair and service our plumbing system. Associate “Race” was phenomenal. Very professional and great listening / communication skills. He made sure to explain his work and the final results. So happy that all of our requested plumbing issues where resolved. Thank you . . . Well done!

  • Review 74 (2024-06-21 - Rating: 5)

    The repair team was very efficient, very thoughtful and clear about the repairs they suggested, and kind to both us and our newly adopted teenage cats.

  • Review 75 (2024-09-21 - Rating: 5)

    Tyler was amazing! Great customer service! Thanks for everything!

  • Review 76 (2024-03-27 - Rating: 5)

    Roto cleared my sewer main that was clogged with roots. Zac and Steve were very professional and helpful and they also made sure to clean up any mess that was made.Roto is always my go to, theyre expensive but if you want a job done right theyre the only choice.

  • Review 77 (2024-03-25 - Rating: 5)

    We had a leak that we did not know where it was coming from. Zach came out and did a thorough check on all floors of the house - ended up calling another RotoRooter fut with a infra-camera. Everything is now good and we have a HUGE piece of mind.!!! Any future problems, I will call them again- recommend 100%

  • Review 78 (2024-02-28 - Rating: 5)

    Race, Roto-Rooter technician, cleaned out my water main on February 27th. He changed an unbearable situation into a bearable one. He was thorough, friendly, and knowledgeable. The cost was very affordable. I highly recommend Race and Roto-Rooter. Thanks so so much!

  • Review 79 (2023-11-07 - Rating: 5)

    Called on a Sunday afternoon and got a response within a few minutes. They said Tuesday was the next open appointment but they would put us on the list if an opening came up. A crew called Monday morning and they were there right away. Very professional and upfront about pricing. Very good at explaining things. Great service all around and we’ll be back.

  • Review 80 (2024-01-20 - Rating: 5)

    Im extremely pleased with the service Roto-Rooter provided. The work was done in timely and efficient manner. The service guy was knowledgeable and worked hard to get the job done. Problem solved! Thanks again.

  • Review 81 (2023-04-14 - Rating: 5)

    Highly recommend! Had an emergency at my place of work. They had a team come out in an hour despite being busy. Woody and Josef did an awesome job. Explained what they were doing and were very easy to talk with. Had the tough problem fixed in about an hour and our customers are happy having a restroom to use again!

  • Review 82 (2023-10-14 - Rating: 5)

    As professional as it gets. Walked me through everything and even pointed out some areas of concern I didn’t even notice. It was about $400 to have my 6ft drain cleaned. A little more than I was expecting, but the quality of service and piece of mind was worth it. I recommend.

  • Review 83 (2024-12-04 - Rating: 5)

    Very polite and knowledgeable. Would recommend roto rooter.

  • Review 84 (2024-06-03 - Rating: 5)

    Kyle and dale did an amazing job with demo on our water damage they are very friendly and compassionate thank you kyle and dale for all your hard work

  • Review 85 (2024-09-04 - Rating: 5)

    Fantastic job, courteous ,they both were great. Thank you 😊

  • Review 86 (2024-07-20 - Rating: 5)

    Highly Recommend !Extremely Professional! Kept us in the loop about all that was happening! The charges were very fair and reasonable! A pleasure doing business with them. Thanks guys! They are Always Dependable ...Always are available. when we need them . Thank you again for All You Guys Do !!!

  • Review 87 (2024-04-04 - Rating: 5)

    My technician was amazing and was able to get the job done. I had to have my garbage disposal remove since it was leaking. He was able to accommodate and work with ny schedule.

  • Review 88 (2023-11-25 - Rating: 5)

    Of course you have a water problem on Thanksgiving weekend when you have a houseful of guests! We were quite stressed until Roto Rooter came out. They fixed the problem in no time. Bailey was very professional in everything he did. Great company.

  • Review 89 (2024-07-15 - Rating: 4)

    Race did good job on getting my sewer/drain opened up. He explained everything he was going to do and did it.

  • Review 90 (2024-06-29 - Rating: 5)

    Friendly, efficient, polite, and fixed our problem! And he laughed at my jokes. It doesnt get any better than that! Thanks so much.

  • Review 91 (2024-04-08 - Rating: 5)

    Came home from a trip with water in my basement from a mysterious source. I called at 8pm and someone was at my door at 8am to get it fixed. I’m sure they could have come sooner had water been actively going into my basement but it had stopped so I said morning was fine. The person who came was very professional and fixed the problem quickly and told me what I could do to help prevent it from happening again. He told me about a clean up service they offer, which I declined, but love that that was an option.

  • Review 92 (2023-03-19 - Rating: 5)

    Josh (technician),Showed up on time for both projects. He was friendly, courteous, and knowledgeable. He answered my questions and took the time and thought to explain my plumbing repair options.He made the appropriate calls to the city of St. Cloud prior to performing work on my dwelling’s water main and exceeded expectations on timing and delivery.Josh is a fine example of Roto-Rooter identifying and retaining talent. From this customer Josh should receive the highest rating allowed for service and delivery.Regards,Scott Berger

  • Review 93 (2024-04-13 - Rating: 5)

    Had a great experience! They were able to fix my emergency issue same day and after hours so I could use my plumbing over the weekend!

  • Review 94 (2022-12-24 - Rating: 5)

    Brook D. was AMAZING! He came out on Christmas Eve day, to unclog our drains and fix our sewer system. It was quick. It was efficient. He was extremely professional. And he got the job done. I am so happy with the service we received! I cant say enough nice things about how easy this was! Thank you, Brook!

  • Review 95 (2023-02-20 - Rating: 5)

    At 10 oclock on a Friday night, we encountered a plugged main drain at my bar in Little Falls. I called Roto Rooter and they dispatched a technician within a short time span. He got us taken care of and we were able to resume normal operations.The fee we were charged for his services was very affordable and fair. I wont hesitate to call them again in the future. Thank you very much.

  • Review 96 (2023-08-26 - Rating: 5)

    Bailey & Kyle were very professional and friendly! They both took the time and effort to make it so my wife & I understood what was going on with our home! The things highlighted are the items that they discussed with us ! My wife & I would happily refer both of them to our friends and family!

  • Review 97 (2024-07-09 - Rating: 5)

    I had tree roots cleared from the drain and a check on a leaking valve. Excellent, fast, and quality work.

  • Review 98 (2024-07-30 - Rating: 5)

    Bailey was helpful, informative, and professional. Please keep him around as long as possible !

  • Review 99 (2024-04-02 - Rating: 5)

    My first review wasnt very good but the manager called me and wanted to make it right, so they came back and jetted out the drain pipe at no cost, gentleman that came was very nice and and friendly and worked very hard to get the jet through the pipe. Happier customer now!

  • Review 100 (2024-07-03 - Rating: 5)

    The service tec was super. He explained everything very well. He was a very pleasant person.

  • Review 101 (2022-12-27 - Rating: 5)

    The service was scheduled for the 8-10 a.m. window on 12/26/2022. The tech had a job before mine and I can understand that it can take extra time. Someone from Roto Rooter did call me at 9 to tell me that the tech was on another job before mine and would contact me when he was on his way. He called me around 11 a.m. and was to my house by 11:30. The techs name was Zach F. He was a very nice young man and was very co-operative and patient with me and all my questions. After draining out several buckets full of smelly dirty water from the drain, he came across some grease, about 35 feet into the drain, which I sort of suspected. I have only lived in this house for 5 years, but who knows what the people before me put down the drains. I am very careful about what goes down the drain. Once the job was done, Zach cleaned and disinfected the area. I was very please and satisfied with the job and the price was reasonable for what was done. I will use their service again. I am considering having all my drains cleaned out in the spring.Thanks for a job well done and for getting to my home in a timely manner. You are a good man Zach and I was happy to work with you. Hope to see you again.

  • Review 102 (2024-03-13 - Rating: 5)

    Best plumber ever love these guys very people friendly and they do an amazing job Travis is amazing does great job keep up the great work gentlemen looking forward to seeing you guys when I have plumber issues!!!!!! :):)

  • Review 103 (2024-04-17 - Rating: 5)

    The technicians were considerate of my home. They came out quickly and did not leave until we were able to use our water again.

  • Review 104 (2023-02-11 - Rating: 5)

    Zach Faith and his partner came out and fixed a problem that another company should have. They were honest and so so helpful explaining things to me. I will definitely only use Roto Rooter. Best experience with this company in the area.

  • Review 105 (2023-03-16 - Rating: 5)

    Zach fixed our clogged drain. Amazing and fun guy!! Glad we chose Roto Rooter and will use them again in the future!!I needed their services again today, 3/16/22, ended up only getting an estimate. But they were wonderful once again. Eli was a very kind and considerate person! Lovely staff(:

  • Review 106 (2024-09-06 - Rating: 5)

    Friendly, straightforward, hardworking. Made a bad situation much more manageable to deal with.

  • Review 107 (2024-07-16 - Rating: 5)

    Joshua was prompt, communicated well, and was excellent in interacting with my curious kids.

  • Review 108 (2024-04-22 - Rating: 5)

    Steve was very informative on what he was going to do before starting. And giving a quote. Dean was also helpful on discussing our possibilities. Thank you.

  • Review 109 (2023-07-08 - Rating: 5)

    We purchased a house last year knowing it had temperamental plumbing, so weve had Roto Rooter out a couple times for a variety of issues, and every time, they get someone out quick, solve the issue, and make sure were happy with their work. We especially love working with Zack, and our dog loves saying hi to him.

  • Review 110 (2022-05-13 - Rating: 5)

    Robert Champ was the person that responded to our issue. He was confident. Very informative throughout the process. He answered all of my questions. He was knowledgeable and he completed the task at hand. His actions are to be commended and worthy of emulation by his peers. At no time did Robert talk down to me. He is a credit to your organization and this reflects highly on Roto-Rooter.

  • Review 111 (2023-04-05 - Rating: 5)

    Fast and friendly service. Technician was honest about worst case scenario. Grateful that they offered a military discount. The restoration specialist was great in explaining the issue and possible paths forward.

  • Review 112 (2024-04-27 - Rating: 5)

    Quick to come out, had multiple people out for inspection,resolution,cleanup and possible future action all in one appointment. Quick easy and very helpful and cool workers

  • Review 113 (2024-09-20 - Rating: 5)

    Mike was great! Friendly, efficient, professional and knowledgeable

  • Review 114 (2022-10-25 - Rating: 5)

    My technician took his time to get all the roots out from my line that is from my basement out to the street. He was meticulous in cleaning up after. He provided me with additional information on how to do preventative maintenance. I would highly recommend them to anyone who has water back up due to tree roots in the clay tile. Thank you again for the fast response and appropriate pricing.

  • Review 115 (2020-07-30 - Rating: 5)

    I used Roto-Rooter for the first time yesterday. I called and the first person I spoke to was incredibly friendly and helpful. When I stated it was an emergency they were able to get someone to my house the same night. I was excited that they were able to run a camera through the pipes to diagnose the exact reason the pipes had backed up. Colin was very professional and polite, and was efficient at getting the job done quickly all while showing us what was being done on camera. More expensive than what we were used to but definitely worth it.

  • Review 116 (2023-09-26 - Rating: 5)

    Difficult cleaning of main drain line. Technician had difficulties getting through the blockage at first, but tried many options until he got through. There was a significant amount of tree roots involved and he cleaned the line a second time to make sure he removed all of the blockage. Great job! I hope I dont have to use Root Rooter again for a while, but if the need is there, I will have them come over again. Thanks! Lee Fitzharris

  • Review 117 (2024-03-25 - Rating: 5)

    Mike and Steve are LEGENDS. They came in a timely manner and got my septic line cleaned out in a .The price was fair for the work and timeline that they worked in.

  • Review 118 (2023-05-12 - Rating: 5)

    We recently used Roto-Rooter for a plumbing issue for our Airbnb rental and I have to say, their service was excellent. The technician and customer service were professional, knowledgeable, and friendly. They resolved the issue quickly and effectively. I highly recommend Roto-Rooter for all your plumbing needs.

  • Review 119 (2023-08-31 - Rating: 5)

    Michael arrived quickly after we called. He was extremely knowledgeable about what was going on with our pipes and took care of the problem quickly and efficiently while carrying on a delightful conversation.

  • Review 120 (2022-09-21 - Rating: 5)

    Ive used Rotor Rooter twice since I purchased my home and both times I have been so impressed with their service and professionalism. They are so transparent and take the time to explain what theyre doing and why. They have been so great to work with. Highly recommend.

  • Review 121 (2022-10-26 - Rating: 5)

    Our technician Brook was great! He was able to come over sooner than expected, was very professional, and did an awesome job! Would definitely use Roto-Rooter services again if needed!

  • Review 122 (2024-06-12 - Rating: 5)

    The guy who came out to look at the work did a great job. He was professional and respectful, and did a good job.

  • Review 123 (2024-05-07 - Rating: 5)

    Technician was friendly and did a great job explaining what was needed and then what completed. He also explained the primary reason for the clog

  • Review 124 (2024-09-20 - Rating: 4)

    Bailey was courteous, informative & got the job done.

  • Review 125 (2020-12-02 - Rating: 5)

    Roto-Rooter has always been great for us. Craig was polite, personable, and efficient. We had him clean the sewer line from our house for tree roots, and he did a very nice job. The business changed hands from the last time we had it done (2 years ago), and the price went up quite a bit, but the work was well done.

  • Review 126 (2024-10-21 - Rating: 5)

    I am glad I called roto rooterGreat job

  • Review 127 (2023-06-03 - Rating: 5)

    Michael & team were extremely responsive, professional, clean, and expeditious in their work. I was grateful for the Walk-Thru before and after the work was completed. I would definitely recommend.

  • Review 128 (2021-10-01 - Rating: 5)

    Weve used Roto Rooter a few times this year. By coincidence, I had Josh install both my new water heater a few months ago and now our new dishwasher. He was very friendly and knowledgeable. He did a great job on both projects. Ive had absolutely zero issues with our new water heater since it was installed, and he got our new dishwasher installed in an afternoon. Would definitely recommend/use again!

  • Review 129 (2024-04-10 - Rating: 5)

    Service Tech was there within 2 hours. Extremely knowledgable and professional. Problem solved/fixed in short time and for very reasonable price!

  • Review 130 (2023-11-28 - Rating: 5)

    Bailey was extremely helpful in getting my plumbing issue resolved. He explained exactly what he was doing and gave his professional recommedation for my next step to not have this continuing issue.

  • Review 131 (2023-07-09 - Rating: 5)

    Zack with Roto Rooter was a delight to work with. He was able to respond within 30 minutes of our request for a plumber. He quickly assessed the problem and saved our weekend at the cabin.

  • Review 132 (2021-05-17 - Rating: 5)

    They were a great help on short notice! Collin was my technician who worked on my house. He made it to my place late on a Sunday night after having worked since 7am that morning. It took a couple of hours and his larger device to unclog my sewer drain. However he succeeded and gave me good advice for cleaning and maintenance. I would highly recommend them again.

  • Review 133 (2024-05-09 - Rating: 5)

    Super friendly crew. Did a good job. Very pleased with everything. Would recommend you guys anytime!

  • Review 134 (2024-05-16 - Rating: 5)

    He was super knowledgeable, very friendly, got the job done. Smart. Explained everything he was going to do while he was doing it.

  • Review 135 (2018-06-08 - Rating: 5)

    Everything was great! The best part is I can actually use the water without creating a swimming pool in my basement. Why you guys had it fixed in 3.5 hours was fantastic. The plumber was very smart and really knew his job well. Mr Rooter never fixed anything and he was here 4 times.they should be shut down. Thanks again!

  • Review 136 (2020-09-19 - Rating: 5)

    Very impressed because you did not look at the job and say we cant help. Instead you looked at it and said we will figure it out. You went above and beyond and thats why I prefer you. And the price was good too. You have one happy customer and I have one less person to worry about. Thank you very much.My client was ecstatic with you service. First that you responded a half hour after I called second thatYour technicians fixed all the problem. Very good work. I certainly appreciate your excellent work.

  • Review 137 (2022-05-02 - Rating: 5)

    Provided excellent service. The technician (Robert) did an outstanding job communicating exactly each step of the service. He was very customer oriented. Cleaned the sewer line the best that had been done in the past by other companies over 40 years.

  • Review 138 (2021-07-26 - Rating: 5)

    I have nothing but great things to say about the service I received on my clogged sewer line. We worked with a technician named Colin. I would request him by name any time I use Roto-Rooter in the future. He was promptly arriving on a Sunday just 1.5 hours after we discovered our sewer blockage problem. He was clean, efficient, great at communicating the process as he cleared the pipe and answered any and all questions I had throughout the process. There was a preliminary free assessment of the sewer issue followed by a quote of the total cost of the fix prior to even starting. I work with roto rooter on the commercial end for work multiple times a year but this was my first residential service call. I’m so glad we chose them. The sewer system is now good as new.

  • Review 139 (2023-09-05 - Rating: 5)

    Amazing service on Labor Day! The technician was super friendly and helpful. $325 bill for unplugging the toilet was a little steep but it was a holiday😊

  • Review 140 (2024-08-05 - Rating: 5)

    Mason was GREAT!!! Great timing. Great service!! A+++++

  • Review 141 (2021-02-15 - Rating: 5)

    We are very impressed with AAA’s service! Joseph R. was at our home within an hour of our initial call, and was very polite, knowledgeable, and professional. He was able to unclog our sewer pipe after a succession of various steps, and I will keep this company in mind for the future. They get 10/10 in my view!

  • Review 142 (2024-03-30 - Rating: 5)

    Came just in the time to help. Both tub and toilet were backing up. Good to know they have emergency service. Problem caused by tree roots growing into the main line.

  • Review 143 (2022-08-01 - Rating: 5)

    Have called twice for a garbage disposal and a backup in our shower. Travis and Robert were professional, timely and willing to work with our home warranty company to get the work done. We appreciate everything on a job well done!

  • Review 144 (2024-06-28 - Rating: 5)

    Very nice people. Travis and Dannika are top notch. They worked hard.

  • Review 145 (2022-10-20 - Rating: 5)

    Zack was phenomenal. He explained every step of the way and was very professional. From making the appointment to having the service completed, the entire process was seamless. Highly recommend them! :)

  • Review 146 (2022-11-10 - Rating: 5)

    This company was very professional and quick! The worker (Josh) that helped us was amazing and very helpful. He showed us how to fix this issue in the future if our garbage disposal has any more issues.

  • Review 147 (2020-04-23 - Rating: 5)

    They showed up and ran a scope camera to give us an estimate at no charge. They were able to fix our problem right away and they ran there scope camera a couple of times to make sure all was good. I was very impressed with the quality to make sure all was good. They also carry a 6 month warranty with their work.

  • Review 148 (2024-06-16 - Rating: 5)

    Roto-rooter was the only one that answered my call.He was very professional and efficient.

  • Review 149 (2024-10-19 - Rating: 5)

    Came on time and left a half hour later. Made sure it was working before he left.

  • Review 150 (2024-06-03 - Rating: 5)

    Great service our tech was very kind and fixed our water pouring into our house! Thank you so much!!!

  • Review 151 (2020-04-21 - Rating: 5)

    Josh was early for our appointment. In just a few minutes he was able to determine what was wrong with my water heater and troubleshoot for me. I ended up purchasing a new water heater which he was back in 45 minutes with a coworker to install. The whole process only took a few hours. When they left my house I couldnt even tell that anyone had been there. I would highly recommend Roto-rooter to anyone who asks.

  • Review 152 (2022-10-07 - Rating: 5)

    After calling, the service folks were onsite in about an hour. Spent about an hour and a half clearing the back up and testing to make sure everything was fixed properly. A little more expensive than I anticipated, but the speed of service and thoroughness taken was worth it!

  • Review 153 (2022-04-24 - Rating: 4)

    They were early. The guy was professional, as well as open and honest. He helped me negotiate the process and kept me informed of the service and progress. Was a bit expensive, but thorough quality was best for the need to clean out our old main line and clean up the backed up sewage.

  • Review 154 (2022-10-06 - Rating: 5)

    Would give 10 stars if I could!!! Had them come out to snake a slow draining bathtub drain at a multifamily rental property I own. While they were doing it, a pipe fitting came loose and a bathtub full of water spilled into the apartment below the one they were working on. It’s hard to say if the fitting came loose had anything to do with them snaking the drain, but they have stepped up in every way. Once aware of the situation, they immediately began water remediation efforts, tearing apart everything that got wet, and told me to send them the estimate for the renovations to the bathroom that got damaged for them to take care of.During any home service repair/contracting work, it is inevitable for some situations to arise where it is hard to determine who is at fault. What is most important in these circumstances is how the company doing work responds to these situations. They have been excellent to work with in this situation, I would highly recommend them to anyone and will gladly use them again in the future as needed. The technicians that have been at my property have also been very pleasant to work with through this process, in addition to the company in general.

  • Review 155 (2022-01-21 - Rating: 5)

    Our service technician Robertwas on time, very professional and thorough. He explained what was wrong and had our system fixed quickly. No extra charge for helping us on a Saturday was a nice surprise!

  • Review 156 (2019-01-29 - Rating: 5)

    Travis got the job done quickly and professionally. He was very knowledgeable and answered all our questions. He even took time to talk to us about another project we had in mind. We would recommend his work!

  • Review 157 (2021-09-03 - Rating: 5)

    Alex from RR performed maintenance on my sewer pipes. He was friendly, professional, and knowledgeable. He explained the service in layman’s terms, walked me through the camera scope, and showed me the equipment for each step. Following the service, he talked about future maintenance and options for a 1950s house. In addition, he cleaned the work area thoroughly. Phenomenal service!

  • Review 158 (2023-02-02 - Rating: 5)

    The man who came, he was an older gentleman, I wish I got his name.... He really did a beautiful job! He was quick and clean and super nice. Super friendly to both me and my dogs. Good man.

  • Review 159 (2022-12-28 - Rating: 5)

    We had a Christmas Eve experience and Roto-Rooter was quick to respond. Our tech, Race, overcame several obstacles and worked his tail off to get the line clear. Thanks, Race, for your wonderful demeanor and persistence, and thanks, Roto-Rooter, for helping to salvage the holiday weekend!

  • Review 160 (2021-09-03 - Rating: 5)

    Both workers were professional and informative. They both were very fun to chat with while getting the job done and made me feel at ease while feeling like old friends. Got everything repaired quickly and for a good price.

  • Review 161 (2024-04-09 - Rating: 5)

    Great help and super nice! Gave me things to do to keep things running to not have to need them soon. Good price!

  • Review 162 (2022-09-21 - Rating: 5)

    Had a blocked sewer main, RotoRooter was at the house same day and had the line cleared and inspected visually quickly. Relief to have the main line open again, peace of mind seeing the camera inspection of the line. The employee was courteous and professional.

  • Review 163 (2024-02-28 - Rating: 5)

    Race was the tech that came to my mother in laws home and he found the problem right away, he was very intelligent and respectful. They were over $700 cheaper than Neighborhood......

  • Review 164 (2023-01-26 - Rating: 5)

    The guy was very polite and informed me what he was doing all the way. I had him run a camera to see if I could install a shower in the basement and Im glad I did as he could not get the camera but inches in the pipe so no shower. It was a little pricey but I understand and it was worth it. $300.00

  • Review 165 (2023-11-21 - Rating: 5)

    We had a leaking pipe on a Sunday night and were able to get someone out that night to get it fixed. Mike was very friendly and great to work with.

  • Review 166 (2021-03-31 - Rating: 4)

    So their prices increased a lot in the last year but the service is still great! They are fast and friendly, professional and thorough. I would give them 5 stars but the price increase was surprising so I went with 4. I guess they dont charge more for after hours now as a result of the price change which is nice, but didnt apply to me as I had them come on a weekday afternoon.

  • Review 167 (2021-05-20 - Rating: 4)

    Initial representative, dispatch and the plumber were very professional and helpful.The water cleanup/removal tech, Gary, was not so much. He sat in his vehicle for a long time instead of coming in to assess the situation. He was also inattentive and dismissive when my husband introduced himself and explained what had happened. The tech was planning on setting up the most equipment he could without discussion. When my husband asked if the equipment would bother our dog, the tech asked if we could put up the dog somewhere for a few days. My husband told the tech we didnt want this to cost an arm & leg, the tech said, you have homeowners insurance, dont you? I asked the tech if had a camera to see if there was any standing water in the area or how far the water traveled. He told me his project manager would have to come by the next day to use his flir. The tech said Id be contacted around 10am. I decided to call in at noon since I hadnt heard from anyone. The manager showed up, explained what his flir and other sensor readings meant, and gave his recommendation and price. The project manager was professional and knowledgeable.

  • Review 168 (2023-01-03 - Rating: 5)

    Just bought our first home and immediately had flooding due to washer not draining. Came out same day and was very nice and explained everything well. Will be using them for future problems!

  • Review 169 (2023-03-25 - Rating: 5)

    Very friendly business. I called on a Wednesday and they were out to my house by Saturday (non emergency). Cleaned out the drain and now there is no water backup, which is a blessing! I would recommend this company in a heartbeat!!

  • Review 170 (2022-01-16 - Rating: 5)

    My drain/sewer pipe was backed up and water was coming up in my laundry room. Roto Rootor came within 24 hours to fix the problem. Robert was our technician and did a remarkable job in unclogging tree roots in the drain pipe. Robert was very professional and made sure my drain pipe was working before he left. I would highly recommend his service.

  • Review 171 (2020-10-23 - Rating: 5)

    These guys are great we have used them several times they always come out right away they fixed pipes in our basement that were frozen theyve unclog are sewer drain, theyve fixed our shower, If they dont have the parts they go and get them, they do what it takes to get the job done right, thats why there are number one call for plumbing. They always went above and beyond and then gave us a great price I highly recommend this team. Thanks guys for your hard work 🙏

  • Review 172 (2024-12-19 - Rating: 5)

    These guys were very professionalThey made sure we understood every detail. Their work was amazing way above what we expected. They worked hard to find us the best and not so expensive rates. Thank you guys you made our 4th of July one we will remember. Then they came back in December for another issue Thank you Mike you were Amazing I love Roto rooter other plumbers just wanted to charge us more. We make this company our Go to for all our plumbing needs

  • Review 173 (2017-03-27 - Rating: 5)

    We have been a customer for years because of the excellent and dependable service this company provides. These guys work hard to get the job done; they are punctual and respectful - always. I like it too that its the same familiar face who comes to work at our home. Thanks to Kendra for your follow-up.

  • Review 174 (2023-02-22 - Rating: 5)

    They were super responsive. I called at 8am and they were to my house by 1:30pm same day. Quick service, very knowledgeable, and incredibly professional. Would recommend!

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