1st American Plumbing, HVAC and Electrical Services, LLC.

Photo of 1st American Plumbing, HVAC and Electrical Services, LLC.

Located in Rockwall, Texas

Address: 6756 Horizon Rd, Heath, TX 75032, United States

Phone: +1 469-402-4625

Rating: 4.5

Services

  • Repair services
  • Credit cards
  • Credit cards

Categories

  • Electrician
  • Air conditioning repair service
  • Electrical repair shop
  • Plumber
  • HVAC contractor
  • Repair service

Photos

Latest Fire Recovery & Restoration Services

Comments

  • Review 1 (2024-12-14 - Rating: 5)

    First American Plumbing provided the absolute best service and professionals I have ever come to my home.What an amazing company! Santiago is profession, polite, on time, well-spoken and driven do get the job done. I asked for a new kitchen sink, garbage disposal and two new commodes for both bathrooms. He gave me suggestions and let me choose what I wanted.In order to complete the job in the same afternoon, he asked if he could bring a second plumber to help install the items to Which I said “yes”.Santiago gave me an estimate which was within my budget, picked up the items from the store and together with Matt completed the installation, removed the old commodes, sink and garbage disposal and left all three rooms spotless. That’s the kind of service I love to report. First American Plumbing is well with your investment. The best I have the privilege to have in my home in over 35 years of home ownership.

  • Review 2 (2024-12-27 - Rating: 5)

    We have had three major plumbing issues in the last month or so. We have been using 1st American Plumbing for a few years, always a good experience. We get next day service, even if they have to squeeze us in. Always friendly and professional service. It is said that these things come in threes, so hopefully we are done for a while, but if not we know where to go to get our plumbing fixed.

  • Review 3 (2024-11-26 - Rating: 5)

    Avery was great and worked very fast! Got our toilet repaired in no time! Def recommend this company. Also, I called yesterday and got service next day. Received great communication texts when they were on the way as well.

  • Review 4 (2024-11-27 - Rating: 5)

    1st American was tremendous. Santiago and his crew diagonosed, repaired the issue with my toilets...all within 30 minutes. The price was fair and the work comes with a two year warranty. I highly recommend 1st American for your plumbing needs!

  • Review 5 (2025-01-02 - Rating: 5)

    Extremely thorough and professional in every interaction. Have used them across multiple properties. Santiago did a great job troubleshooting and fixing gas line issues.

  • Review 6 (2025-01-06 - Rating: 5)

    Our frozen pipes burst, and First Response Plumbing came to the rescue. They fixed the issue quickly and were super professional the whole time. I’m so thankful for their fast service!

  • Review 7 (2025-01-06 - Rating: 5)

    JT is the man! Friendly, highly educated on addressing issues. Very Reasonable priced.came and fixed the leak within 20 minutes. Highly recommend working with these guys. Ask for JT when booking appointments.

  • Review 8 (2024-11-29 - Rating: 5)

    I had a great, unique experience with JT. The technician was very professional, patient and polite. We were able to troubleshoot and attempt to isolate the drain fly problem, which ultimately ended up being caused by an infestation of gnats from Lowe’s. I am thankful for the quick response and professionalism.

  • Review 9 (2024-12-06 - Rating: 5)

    Zack was amazing!! I highly recommend this company. Courteous service and reasonable prices. We had a water heater installed. Zack even cleaned where the old heater had been! We are very impressed.

  • Review 10 (2024-10-15 - Rating: 5)

    So thankful for 1st American Plumbing. Had 2 other companies out to service my water heater, and they would not work on it. Santiago and his partner diagnosed the problem, ordered the part, and checked in every few days to keep me posted about the timeline for the repair. This company will be my 1st call from now on. Kind, professional, and caring. Thank you, again!

  • Review 11 (2024-10-16 - Rating: 5)

    A few weeks ago we had a major leak out of know where behind a wall in our kitchen, 1st American Plumbing was there within an hour and had the leak fixed quickly and efficiently. Their team was incredibly professional and explained everything clearly. We were so impressed with their fast response and expertise - highly recommend them for any plumbing needs or issues!!

  • Review 12 (2025-01-06 - Rating: 5)

    Well, my New Year 2025 started off GREAT with 1st American Plumbing! Another company no-showd and while re-contacting that company, I accidentally called 1st American. Ya know those moments when things are meant to be?Having owned a business for over 25 years -- and having lived in SoDak, CA and TX -- I can say with absolute certainty that 1st American outshines all other plumbing companies in customer service, professionalism, expertise, timeliness, follow-thru .... and integrity.What an amazing company -- They are the real deal! Thank You, 1st American for the positive start to our new year!

  • Review 13 (2024-11-27 - Rating: 5)

    Santiago and his work partner were very professional in diagnosing and explaining the plumbing problem I was having. They did a great repair and then clean up the area well. I will highly recommend these technicians.

  • Review 14 (2024-10-29 - Rating: 5)

    JT was terrific. He was very polite and understand my needs. For everyone out there that needs a good plumber call 1st American Plumbing. You want go wrong.

  • Review 15 (2025-01-07 - Rating: 5)

    Santiago and Zane were very professional and very courteous. I will use them in the future. They are what makes the company reputable.

  • Review 16 (2025-01-02 - Rating: 5)

    Santiago and his team were very quick, helpful, and knowledgeable. They made the appointment very smooth and easy.

  • Review 17 (2024-10-28 - Rating: 5)

    1st American Plumbing is fantastic!! The team is personable and professional. I had an issue over the weekend and they were prompt in helping me. I will definitely be using 1st American Plumbing again for future projects.

  • Review 18 (2024-11-05 - Rating: 5)

    These young men were courteous and worked well together. They did an excellent job and even gave recommendations if something were to go wrong again. Good job!!!

  • Review 19 (2024-12-18 - Rating: 5)

    I love this company, my husband and I are senior citizens and we live on a tight budget, the cost to fix our sink was very reasonable and the repairman JT was so nice and explained our issue and what was needed to fix it. I would definitely use their service again, if needed.

  • Review 20 (2024-10-15 - Rating: 5)

    We have used 1st American plumbing multiple times and have been very pleased with their work every time. The gentlemen that they have sent out, have all been extremely knowledgeable, on time and very professional. They have been very honest and helped us save money, because one of repairs was easier then we expected, they could have taken advantage of us, but they didn’t. That is the main reason I would highly recommend 1st American Plumbing.

  • Review 21 (2024-11-21 - Rating: 5)

    We had an emergency leak and 1st American Plumbing was there within 30 minutes to fix the leak. They took pictures of everything we needed and explained what had happened. I highly recommend them and will use them for all future plumbing concerns.

  • Review 22 (2024-10-31 - Rating: 5)

    Oh my goodness! Great from booking the service to the service itself. JT was WONDERFUL! He fixed the problem with my flow thing quickly. I didnt notice till after he left, but he fixed my toilet seat! I thought it was beyond repair so I had bought a new one, I just didnt know how to install it. I never knew the one I had that was just barely on there could be repaired. Go Figure. Who knew!? Thank you JT. How thoughtful of you.

  • Review 23 (2024-12-13 - Rating: 5)

    Fantastic service! He was super nice, knowledgeable and solved our issue quickly. I recommend these guys for your plumbing needs.

  • Review 24 (2024-12-03 - Rating: 5)

    Santiago and Xane arrived right on time gave an estimate and an updated price later. They did a very good quick job and discount for cash. Thanks!

  • Review 25 (2024-11-01 - Rating: 5)

    Great work, courteous technician, and all done quickly. Will call them again if we need more work done. This was for replacing a shower head, both valve stems, seats, and handles.

  • Review 26 (2024-11-27 - Rating: 5)

    Our water heater was leaking a rusty fluid. JT came out first thing this morning and was very professional. JT diagnosed and fixed the problem. Very knowledgeable and offered a long term solution to prevent the problem in the long run.

  • Review 27 (2023-03-14 - Rating: 5)

    This initial issue began last year around August and I had Milestone Plumbing to come out and replace the faucet. A few months later, the same issue occurred in January and water started leaking under the sink. I called Milestone and the technician came out, and told me the dripping water started because of the way I washed dishes. Over the weekend (March 10, 2023) water was dripping underneath the sink again. 😩I was referred to First American via American Home Shield regarding my sink dripping issue. Santos and team came this afternoon to review the issue; and diagnosed the issue immediately. Luckily I didn’t have to pay for the part and only the initial service fee. Within an hour, I had my issue resolved. Hands down First American is the best!! Five stars all the way 😊. Thank you all once again. You can see the pictures of the before and after.

  • Review 28 (2024-12-21 - Rating: 5)

    Santiago came and fixed our plumbing issue expeditiously. He was also very kind. Thanks!

  • Review 29 (2023-05-01 - Rating: 5)

    I just had james come to my house this morning and he replaced my garbage disposal in under fifteen minutes.He was prompt, professional and did an excellent service.Would definitely recommended first american plumbing for your plumbing needs.Thanks James.

  • Review 30 (2024-12-10 - Rating: 5)

    I highly recommend JT he showed up and replaced my kitchen faucet. He is very courteous and polite and saved us some money.

  • Review 31 (2024-12-02 - Rating: 5)

    Very quick to respond in customer serviceand from a scheduling stand point. J.T. did a thourough check and was very knowledgeable. He gave great advice and was very professional.

  • Review 32 (2024-11-26 - Rating: 5)

    JT did a great job evaluating the problem we had with leaking sink and getting it fixed. Highly recommended!

  • Review 33 (2024-07-10 - Rating: 5)

    A+++ company from top to bottom, i.e. office personnel to technicians! James is always prompt, professional, and explains the issue and the resolution. Very knowledgeable and in-depth expertise. Highly recommend company and technician!

  • Review 34 (2024-11-04 - Rating: 5)

    On time, great communication, fast-focused work, Guys were great, professiona and explained everything before woeking the issues and after.

  • Review 35 (2024-06-25 - Rating: 5)

    I cant speak enough of Averee from 1st American Plumbing, he is truly amazing. He is great at his job and his customer service skills is unmatched. I ask for him by name because he is just that good. Im thankful that I now have a go-to plumber and plumbing company anytime Im in need. Thanks again for your fantastic service Averee, my hot water heater is working great!

  • Review 36 (2024-11-20 - Rating: 5)

    JT was very efficient and knowledgeable about the issues I was having. Would definitely give them a call again!

  • Review 37 (2024-12-06 - Rating: 5)

    Averee was great! He was fast and very courteous. Thanks.

  • Review 38 (2024-12-17 - Rating: 5)

    Very professional and kind. Helped me with minor issues in my bathroom. I do plan on calling them again if I have any new issues.

  • Review 39 (2024-11-29 - Rating: 5)

    Santiago was amazing!! Great communicator, super helpful and very professional.

  • Review 40 (2024-11-27 - Rating: 5)

    1st American came through and solved my plumbing issues instantly. Will use them again. Thanks again JT..

  • Review 41 (2024-05-01 - Rating: 5)

    This is a great company with an amazing team. Ive unfortunately had to utilize them twice within the last couple months for two isolated issues, and each time they delivered with professionalism. The people I worked with made all the difference - JT and Santiago! They both are very knowledgeable about their trade, timely, serious about their business, and are honest humans!! This company was sent through my home warranty service, AHS. Its always a pain working with anyone via warranty, however this company has certainly been the exception!April 2024 - replaced water heater & upgraded fittings to codeMay 2024 - fixed improperly installed under sink plumbing to eliminate water leak from 1st to 2nd floor.

  • Review 42 (2023-05-30 - Rating: 5)

    Travis was very courteous and very professional. He answered my questions and gave great advice. I will use them for all my plumbing needs.

  • Review 43 (2024-04-18 - Rating: 5)

    Santiago was very thorough and professional. He arrived when I was expecting him, and he solved a drainage problem in a timely fashion. He also drew up an estimate for me for some possible future work.

  • Review 44 (2023-10-24 - Rating: 5)

    I needed the pipes and garbage disposal in my kitchen fixed after the pipe disconnected and flooded the cabinet. Santiago called me about 30 minute beforehand to let me know they were on their way. When they got here they immediately diagnosed the issue, showed me the problem to keep me in the loop, and fixed it all in about 20 minutes. After it was fixed they asked me to come look at it to be sure everything looked good. Overall I appreciated how quick they were in fixing the problem as well as how communicative they were throughout the process. Highly recommend!

  • Review 45 (2023-08-08 - Rating: 5)

    James was very professional and arrived timely. He was very specific on what was covered by the warranty company and what my out of pocket would so there was no misunderstanding of what I would owe. I really appreciated his honesty and his willingness to ensure I understood the process of the installation including that a permit would need to be pulled as well which was part of my out of pocket. I would request that the warranty company send them out again for any needs I may have in the future.

  • Review 46 (2024-10-28 - Rating: 5)

    Santiago an xayne where very professional on time called to say they where on the way ,they fixed my problems and flushed my water heater, I recommend the to every one.

  • Review 47 (2024-10-30 - Rating: 5)

    They were on time, professional and beyond helpful! Highly recommend this company!

  • Review 48 (2023-05-15 - Rating: 5)

    Great experience. They called to schedule my appointment and the plumber called when he was close. Santiago was right on time. Very professional, polite and got right to it. He fixed my faucets in no time and had me inspect the work to make sure I was satisfied. I will recommend them.

  • Review 49 (2024-03-23 - Rating: 5)

    Santiago is the best. I had paid for another company to diagnose the situation through American home shield however contacted 1st American plumbing and Santiago to do the actual work because they do the best job and are very professional..

  • Review 50 (2023-07-10 - Rating: 5)

    I requested service for my kitchen sink through American Home Shield and was assigned 1st American Plumbing to take care of the repairs. James was excellent! He contacted me before he arrived and he was able to work around my schedule. He was on time and very professional. He took care of my sink and gave me some advice on how to fix a couple other plumbing related issues that I was having! I highly recommend this company to take care of your plumbing needs!

  • Review 51 (2023-10-02 - Rating: 5)

    Santiago and his assistant, Maverick, were excellent. Extremely professional, great communication skills and identified the problem quickly and explained everything to me as they were fixing. Cleaned up and overall the best plumbing experience I’ve had. Highly recommend!

  • Review 52 (2024-12-30 - Rating: 5)

    Thank you for your service. JT has come to help me with several work orders in the past, and as usual he is always very helpful and knowledgeable. It is greatly appreciated.

  • Review 53 (2023-11-15 - Rating: 5)

    Santiago and his apprentice Maverick were both very professional and very knowledgeable. Knocked out the water heater replacement in a couple of hours. Very impressive work! Would highly recommend them for future jobs. Thanks!

  • Review 54 (2023-12-01 - Rating: 5)

    I dont even know where to start but I 100% recommend 1st American Plumbing and James who promptly came out and fixed my sink piping and his communication and dedication to the work was amazing! No need to look elsewhere! Especially some of those other big companies! If you want a good plumber, ask for James!Thank you again so much James and we really appreciate it and look forward to working with you again!

  • Review 55 (2023-05-17 - Rating: 5)

    My Water heater went out and it turned out to be my pilot light, they came out and fixed it, being super fast and efficient! Santiago was so honest and kind even gave me a 30 day recall on it just in case it happens in the future 10/10 recommend.

  • Review 56 (2023-08-03 - Rating: 5)

    James was awesome. We requested the service after hours and got a response within 1 hour. 1st American called to setup appointment first thing in the morning. Appointment set for 8am -12pm and James came before 10:30, completed the job successfully, and left within 40 mins or less

  • Review 57 (2023-03-03 - Rating: 5)

    Santiago came out, had quick and professional solutions to my issues, worked up a quick estimate for some additional work while he was here, and was patient and explained things well when I had questions. He also demonstrated that his repairs worked, and talked me through his fixes.Great experience, would definitely use again.

  • Review 58 (2023-06-05 - Rating: 5)

    Travis is exceptional and provided excellent service. Overall this was not a good experience for me with my home warranty company however Travis made a huge difference in the service he provided through his company. While my appliance was not repaired on the first visit due new parts needed, Travis was able to provide a temporary fix. He warned me it may not last, however it did and I was able to have hot water in my home over the 2 weeks that it took to get the parts and have them installed. He totally understood the inconvenience of not having hot water in a home. He also explained to me in detail on the first visit what appeared to be the problem with the appliance and assured me that everyone in the home was safe as I expressed concern over it being a gas appliance. I was kept apprised of my repair and scheduled promptly when the parts arrived. Travis was kind, friendly and efficient and did not leave behind any mess and/or trash. What a great plumber you have! I would not hesitate to have him return for any of my plumbing needs. Well done 1st American, Travis is the best!

  • Review 59 (2023-11-14 - Rating: 5)

    AHS warranty referred me to 1st American Plumbing. Averee came today to fix a small leak under my sink and explore a mysterious leak elsewhere. He was thorough and professional and found the issue methodically going through all checks. Fixed on the spot. Very friendly and professional - will hire again.

  • Review 60 (2023-06-08 - Rating: 5)

    1st American was out to my house quickly and was very pleasant to deal with. I had a major issue with my tankless water heater and the person was very helpful in explaining what all needed done and why and did the work in a timely manner without causing any interruptions with my working from home. The pricing was fair and upfront and I would definitely recommend this company for anyone looking for someone that isn’t gonna give your the run around.

  • Review 61 (2023-11-02 - Rating: 5)

    JT gave us great service and went beyond. I appreciate the professionalism and the knowledge shared about our garbage disposal. I hope there are more plumbers out there like him. Thank you so much. Keep up the good service you provide.

  • Review 62 (2023-08-10 - Rating: 5)

    James did a super job. Fixed my problem fast and honestly. The last guy recommended an entire replacement of perfectly good fixtures. James fixed everything without replacing anything in 20 minutes. Thank you for the fast, honest service!

  • Review 63 (2023-06-09 - Rating: 5)

    Overall, I highly recommend 1st American Plumbing Company. They exceeded my expectations in every aspect. Their prompt and friendly service, skilled plumber, attention to detail, and fair pricing make them stand out from the competition. I wont hesitate to call them

  • Review 64 (2023-11-21 - Rating: 5)

    We are very greatful for James coming out and helping us with our water heater. We greatly appreciate his knowledge and communication and helping us out befor the holiday weekend.

  • Review 65 (2023-05-22 - Rating: 5)

    Great response and friendly attitude from all of the staff members at 1st American Plumbing. I typically don’t see businesses that are true to their word regarding arrival time on site but they have always being punctual and their estimated time to finish the job is also on point

  • Review 66 (2023-05-04 - Rating: 5)

    Today, James serviced my inoperable garbage disposal. He communicated with me in the AM to let me know when he anticipated arriving. James completed the entire service in less than 12 minutes. Thanks for the professional and prompt service.

  • Review 67 (2023-02-18 - Rating: 5)

    We have used 1st American Plumbing several times and cannot recommend them enough. Honest , fair , professional , friendly and they know what they are doing ! They are not out to take people for all they can get from them and they offer to0 quality service at very reasonable rates. 5 stars all the way !

  • Review 68 (2023-03-23 - Rating: 5)

    1st American Plumbing came out on an emergency home warranty call and James was very professional. He listened to my description of what I thought the issue might be since it was a hidden leak in a wall near both the HCAC and water heater and we’ve had issues in the past. I appreciate that he took the time to listen to the homeowner. He worked quick, was clean and very pleasant. I would definitely use 1st American again! Thank you so much!

  • Review 69 (2023-07-12 - Rating: 5)

    Travis, the plumbing technician, came in, and assessed what he had to do to install my kitchen faucetl. Then, told me he would turn off the water, let the pressure out the water line and begin the installation. He brought a container to catch any water that was left in the line and begun the install. Travis quietly completed the installation. He made a test of the water flow and had me try the faucet out, too!! Lastly, showed me how to use the tool (that came with the new faucet) to tighten the faucet, underneath the sink, if needed.I appreciate the time Travis took to explain. Also, his quiet, yet assuring, professionalism.Part 2 There was a call back. JT assessed, told me what the additional issue was, went to get the part, returned and fixed it. Lastly showed me the part he removed and told me how he installed the new part that will likely avoid future problems.I was aware from beginning to end of what was happening without any unnecessary time wasted.I appreciate this!!

  • Review 70 (2024-12-17 - Rating: 5)

    GREAT service at a FAIR PRICE. Highly recommend...

  • Review 71 (2023-07-12 - Rating: 5)

    Santiago and Maverick were great. They stayed and tried several ways to fix our sink clog and did not give up too soon and were successful in clearing it. So glad I picked this company!!

  • Review 72 (2023-06-28 - Rating: 5)

    I was given an arrival window of 10 a.m-2 p.m.The plumber arrived at the earlier end, before 11 a.m.The plumber was neat, polite and professional. He took care of my plumbing issues quickly and thoroughly, and offered advice on some other things I need to do in the future. I will gladly use this company again.

  • Review 73 (2023-08-16 - Rating: 5)

    James called me with an ETA, arrived on time and was very professional. My issue was resolved. He was patient and answered all my questions. Would definitely use them again.

  • Review 74 (2023-06-03 - Rating: 5)

    1st American Plumbing came through for me! They came in and repaired my hot water heater quickly and with quality. AJ came and performed a service check and answered all my questions. I appreciated this, because I had plenty, ha. I appreciated his in-depth knowledge, experience, insight, and patience with me. Truly eased my anxiousness about the circumstances. Even answering unrelated plumbing questions I had. They sent a crew of 2 technicians out and they were efficient, polite, professional, and quick! 1st American Plumbing are my plumbing service company of choice going forward. Thanks for the great work and experience. Shout out to Averee and his brother, they were awesome!Eric - Cedar Hill, TX

  • Review 75 (2023-06-12 - Rating: 5)

    I recently had the pleasure of hiring 1st American Plumbing Company to address a few plumbing issues in my home, and I cannot recommend them enough. From start to finish, their service was exceptional, and they truly went above and beyond to ensure everything was in perfect working order.Firstly, the team at 1st American Plumbing meticulously cleaned all the drains in my house, leaving them free-flowing and smelling fresh. They took the time to explain the importance of regular drain maintenance and offered useful tips to prevent future clogs. Their attention to detail and thoroughness were truly impressive.In addition to the drain cleaning, 1st American Plumbing also replaced my old, malfunctioning garbage disposal. They promptly sourced a high-quality replacement unit and expertly installed it, ensuring it was functioning optimally. I was impressed by their efficiency and professionalism throughout the process.Furthermore, the team identified a few leaky pipes during their inspection. Instead of simply fixing the visible leaks, they took the extra step of examining the entire plumbing system to identify any underlying issues. They skillfully repaired all the leaks, ensuring that my pipes were in top shape and leak-free. Their commitment to providing a comprehensive solution was greatly appreciated.What sets 1st American Plumbing apart from other companies is their exceptional customer service. The entire team was friendly, courteous, and knowledgeable. They patiently answered all my questions and took the time to explain each step of the process. It was evident that they genuinely cared about delivering the best possible results and ensuring my satisfaction.Overall, my experience with 1st American Plumbing Company was nothing short of excellent. Their dedication to going the extra mile, from cleaning the drains to replacing the garbage disposal and repairing the leaky pipes, was truly impressive. I highly recommend them to anyone in need of reliable and top-notch plumbing services. They have certainly earned my trust and future business.

  • Review 76 (2023-04-14 - Rating: 5)

    I will definitely use this company again. They are always on time and the repairs were done quickly. They are professional, knowledgeable and quick to respond. I have dealt with other plumbing companies in the past but will now only use 1st American Plumbing!!

  • Review 77 (2023-04-18 - Rating: 5)

    First of all, they called when I was not at the house because I forgot the appointment. James said that was no problem and waited for me (hopefully no more than 10 minutes)He diagnosed and fixed the problem (wax ring) on the toilet in less than 20 minutes. It’s been 45 minutes since he called and said he was on his way and I can already go back to work. Well done.

  • Review 78 (2024-10-19 - Rating: 5)

    We have had to rely on 1stAmerican plumbing multiple times in the past few years. Most recently, we had to put a rush call in and Matt, Camri, and their whole team have been awesome. From initial communication to final service, I can always trust we’re in good hands- getting straight forward answers and superior service.

  • Review 79 (2023-06-25 - Rating: 5)

    I sometimes hate to use my home warranty company to fix an issue. Regardless of what it is, the anxiety comes from the up-selling as if what the warranty company isnt paying the contractor enough money. Anyways the knob to my hot water line under my kitchen sink rusted and broke. JT came in a fixed the issue in 10 minutes and even cleaned out the filter basket when he noticed the water pressure was low. Everything was fixed without any anxiety! I would def recommend this company. As a matter of fact in the past I have changed companies that AHS recommended to me once I saw their review rating! I will use 1st American again even without using my warranty company...Ask for JT!!!!

  • Review 80 (2023-06-21 - Rating: 5)

    When my shower diverter valve broke, my shower was reduced to water only coming out of the faucet. Because it was not a traditional vale, spare parts were difficult to find. However, James at 1st American Plumbing was not deterred by this challenge and worked to find the necessary part to do the repair. Not only did he find the correct valve to do the repair, but he was able to do so without ripping into my drywall or shower wall, saving me a lot of money. I am truly grateful for his hard work.

  • Review 81 (2024-10-23 - Rating: 5)

    What can I NOT say about 1st American Plumbing? They are knowledgeable and dependable! This company has outstanding customer service and is willing to answer all of your questions (I asked a lot of questions!). This company is my number-one choice for any future plumbing needs!

  • Review 82 (2023-08-28 - Rating: 5)

    Replied to my message almost immediately after hours, came out the next afternoon. James was very friendly, professional, and efficient. Very reasonable pricing, excellent service.

  • Review 83 (2023-10-16 - Rating: 5)

    1st American Plumbing was so easy to work with! Great service, quick and clean. Will definitely be using them again.

  • Review 84 (2023-05-24 - Rating: 5)

    The guys came out to flush out my tankless water heater. They were timely, professional, and reasonable. They also pointed out some “shortcuts” the builder took during installation. I would definitely recommend.

  • Review 85 (2023-08-04 - Rating: 5)

    Great experience with 1st American Plumbing and our technician Santiago and his helper Maverick. They were on time, helpful, and resolved our issue quickly.

  • Review 86 (2023-07-07 - Rating: 5)

    Santiago came on time and explained the reason for the problem and how I can prevent it from happening again. He was on time and fixed the problem in minutes. My experience was great specially that they came out the next day to fix the problem.

  • Review 87 (2023-03-14 - Rating: 5)

    James and staff were amazing to work with. They were referred by AHS and worked well with our high rise condo property management company. Highly recommend working with them if you need amazing plumbing help!

  • Review 88 (2023-06-07 - Rating: 5)

    The technician was very helpful and professional. He was on time and quickly identified and fixed the fixable problems. He did what he could for the Toilet and explained what was causing issues and what was needed to fix them. His assistance is very much appreciated.

  • Review 89 (2023-08-15 - Rating: 5)

    1st American Plumbing is Fantastic. James was on time and very professional. He had my disposal replaced in no time at all. I highly reccomend 1st American!

  • Review 90 (2023-05-22 - Rating: 5)

    Travis was amazing, on time, and very professional. I appreciate his patience and knowledge with my issue. He was quick and neat.

  • Review 91 (2023-07-28 - Rating: 5)

    This was an amazing appointment!. JT was very professional and timely. JT accessed my issue really fast and in a timely manner.I truly reccommend 1st American Plumbing for your plumbing issues!

  • Review 92 (2023-06-09 - Rating: 5)

    Great experience with 1st American plumbing. Setup an appointment with them they showed up on time and my faucet was back to working. I will definitely be using them again.

  • Review 93 (2023-07-05 - Rating: 5)

    Travis was professional and right on time. Im satisfied that the problem with our water heater was fixed correctly. I recommend 1st American Plumbing.

  • Review 94 (2023-08-14 - Rating: 5)

    Although my home warranty was not helpful Jame was great! He was able to resolve my issue quickly and even helped in connecting me with someone to help service my water damage!

  • Review 95 (2023-05-24 - Rating: 5)

    Travis was very professional and polite. He showed care for our property while making repairs. He was a very pleasant gentleman.

  • Review 96 (2024-12-30 - Rating: 5)

    Excellent…. Very professional! Thank you!

  • Review 97 (2024-10-15 - Rating: 5)

    What a great company with amazing service. They came out fast, the technician was great and the work was done right. This is a company I will highly recommend to everyone from now on! Thank you!

  • Review 98 (2023-06-19 - Rating: 5)

    Plumber was exceptionally knowledgeable and professional On time and got the job done in a reasonable amount of time.. GREAT service; highly recommend for any/all your plumbing needs.

  • Review 99 (2023-05-24 - Rating: 5)

    Travis was on time, professional, and thorough when explaining everything to me. He helped me understand the process and repaired my faucet same day.

  • Review 100 (2024-12-18 - Rating: 5)

    On time and had all the parts and tools to fix my leak.

  • Review 101 (2023-05-25 - Rating: 5)

    Ive used this company personally and have had them to my clients homes to help with their plumbing issues. Prompt, responsive, will definitely use again! Thank you.

  • Review 102 (2023-06-15 - Rating: 5)

    In the trade industry, its hard find good reliable plumbers. 1st American Plumbing is top notch! Our plumber James was awesome!!!

  • Review 103 (2023-07-27 - Rating: 5)

    James went out of his way to make sure I had the best experience from the moment he walked in the door he had my best interests in mind. Thank you for the great service and quick emergency response!

  • Review 104 (2021-02-12 - Rating: 5)

    Stetson, the technician was quick, efficient, courteous and professional. He was able to diagnose and fix the three plumbing issues I had and fix them. He took time to expalin what he did and answers all my questions. Would definitely use them again and for issues not covered by my AHS contract!

  • Review 105 (2023-05-23 - Rating: 5)

    Tech. Santiago and helper Maverie was very friendly, professional and very nice. Santiago explained what and to do if I, had any problem.

  • Review 106 (2024-11-05 - Rating: 5)

    Excellent service!

  • Review 107 (2023-06-19 - Rating: 5)

    Averee came out and diagnosed the problem and made recommendations on how to solve the problem which will save me money in the future. I was very happy with the results. I will definitely ask for Averee next time I have a problem.

  • Review 108 (2023-05-26 - Rating: 5)

    Travis helped with my toilet repair. Very professional. It was the cleanest repair Ive seen in my entire life. If theres a plumbing God surely hes next in line

  • Review 109 (2023-03-28 - Rating: 5)

    Satisfactory with 1st American Plumbing company. Service Tech Travis, was professional, knowledgeable, friendly, and courteous, with installation in kitchen drain, facet, and bathroom facet. Kudos for Travis.

  • Review 110 (2023-10-20 - Rating: 5)

    Technician was great, answer all of our questions, clean up after work was completed, call us before showing up. We are very happy with the work he did..

  • Review 111 (2020-08-18 - Rating: 5)

    Stetson did some plumbing work for us and he was just wonderful. He was great at his job, kind, responsive, and very knowledgeable. I highly recommend 1st American and especially Stetson. Very positive experience.

  • Review 112 (2023-04-13 - Rating: 5)

    They came in to check my hot water heater and were very professional and informative. All my questions were answered by the receptionist when I called and they were very helpful and understanding. I will recommend them to anyone needing plumbing services.

  • Review 113 (2021-09-27 - Rating: 5)

    I dont understand all these negative review but I did notice they are mostly from AHS and there is definitely some shell shock when the company tells you that after we have paid money for insurance that they will only cover the actual water heater and not the permits, piping, pans and gas line work that needs to be done to do this job properly. Camri has been great and very responsive and pleasant, which is the opposite of most other AHS plumbing companies. Gene and Blake came out and quickly did a temporizing procedure to prevent permanent damage to my house without any hassle or fees and promises that we were going to use them. I had SDL plumbing come out first and they were holding me hostage to do the quick 15 min job to just tie off the water hoses coming into heater without me paying $550 out of pocket first as a promise I was gonna use them for the job. Please dont judge this company for AHS fine print requiring us to pay out of pocket, which I am still not happy about.

  • Review 114 (2021-08-17 - Rating: 5)

    After reading other AHS related reviews I was I. Guard. That said The plumber was on time, polite, had the problem resolved quickly and left me with a tip for maintenance to keep the problem from reoccurring. At this point I’d have no problem recommending the company

  • Review 115 (2023-08-15 - Rating: 5)

    Scheduling was very easy. James was on time and his work was complete and in a very timely fashion. I would definitely recommend.

  • Review 116 (2023-08-03 - Rating: 5)

    This is a great company, I’ve use them for several plumbing issues in the past, and again now. James was friendly, efficient, and fix the issues.

  • Review 117 (2024-06-11 - Rating: 5)

    Top-notch plumbing company. Averee is very professional and on top of things.

  • Review 118 (2022-05-05 - Rating: 5)

    I was happy with the work came on time .the tech was travis and he was very courteous. Did the repair and everthing is working good so far.had to come out twice to wait on parts to come in but ok since I had another bathroom .I have been with ahs for years and have been satisfied with the techs they send out.

  • Review 119 (2023-04-13 - Rating: 5)

    They have always been very quick and professional. They have helped with several issues around the house and done a terrific job!

  • Review 120 (2023-04-12 - Rating: 5)

    James is THE best!!! So helpful, professional, and all around amazing!!! Will definitely use him in the future.

  • Review 121 (2023-02-15 - Rating: 5)

    Used these guys for annual maintenance on my hot water. Jason came on time (and called beforehand when he was on his way) and took care of me real quick!

  • Review 122 (2023-09-07 - Rating: 5)

    J.T. was quick and efficient. My hair was the problem and he cleared it up so quickly. Now my bathtub drains properly. :) Yeah!

  • Review 123 (2023-03-03 - Rating: 5)

    From the time I made 1st contact to the time they said their done very respectful and very efficient. I will definitely use them again. Thank you so much for all your help

  • Review 124 (2024-10-28 - Rating: 5)

    Super repairman. JT saved a widow!!!

  • Review 125 (2020-12-30 - Rating: 4)

    Showed up on time. Replaced part in bath tub In 45 mins or so. Very nice. Only negative was they couldn’t schedule my appointment until 3 days after my request

  • Review 126 (2023-07-17 - Rating: 5)

    James arrived in the stated time window, and completed his work promptly. Overall good experience.

  • Review 127 (2023-06-09 - Rating: 5)

    James fixed our water heater. He was very polite and efficient. Thanks for good service!

  • Review 128 (2024-11-02 - Rating: 5)

    Same day service! Very friendly.

  • Review 129 (2023-06-08 - Rating: 5)

    Highly recommended! Scheduling was flexible & the team was very courteous & professional. Thanks, Santiago!!!

  • Review 130 (2024-04-05 - Rating: 5)

    JT was an excellent plumber and I thank you for all his help and resolving this problem at my home .

  • Review 131 (2023-02-15 - Rating: 5)

    He is the best plumber have ever used by a wide margin. He was very professional and didnt waste any time and a great job.

  • Review 132 (2023-02-13 - Rating: 5)

    Travis was fantastic!! Very professional in both customer care and technical ability to quickly diagnose and resolve the issue.

  • Review 133 (2023-07-03 - Rating: 5)

    James was a great help with fixing my sink, very fast and great service thank you so much.

  • Review 134 (2024-11-26 - Rating: 5)

    Timeliness cleanliness, a very respectful young man

  • Review 135 (2023-06-09 - Rating: 5)

    James was exceptional in service. Diagnosed the problem quickly and is solving it. 5 star service

  • Review 136 (2023-07-19 - Rating: 5)

    Santiago was prompt, friendly, professional, and best of all, made quick work to resolve our issue.

  • Review 137 (2020-10-02 - Rating: 5)

    Stetson arrived promptly and resolved the issue quickly. Very professional and followed CDC guidelines. I would call him back for any other future plumbing issues.

  • Review 138 (2023-07-13 - Rating: 5)

    Great service! They were professional and very quick in replacing my garbage disposal. Thank you very much!

  • Review 139 (2025-01-07 - Rating: 5)

    Great customer service!

  • Review 140 (2023-06-02 - Rating: 5)

    James was professional, friendly, and provided excellent service. I would definitely refer this company to friends and family.

  • Review 141 (2024-06-10 - Rating: 5)

    Awesome guys! Lloyd was top notch!!!

  • Review 142 (2023-03-08 - Rating: 5)

    James was great! Professional and showed up on time, got the problem fixed quickly.

  • Review 143 (2023-04-12 - Rating: 5)

    James is a very good plumber. He works really well and he gets the job done.

  • Review 144 (2023-06-08 - Rating: 5)

    Mr. Travis was very professional, and friendly. He did a great jobThank you.

  • Review 145 (2023-06-08 - Rating: 5)

    J.T. was very professional, he detected the problem right away. I will be requesting your company more in the near future. Thanks again J.T

  • Review 146 (2023-06-28 - Rating: 5)

    Santiago was great! Friendly, quick, and resolved our issue.

  • Review 147 (2023-07-13 - Rating: 5)

    Came in while at work, didn’t take long, got it and out and was able to fix problem! Would recommend!!

  • Review 148 (2024-04-06 - Rating: 5)

    1st American was top notch. On time with great communication before hand, good pricing, efficient quick knowledgeable. Both the office staff and field techs were great and easy to work with and made things quick and simple. Safely worked on my gas system and grill. HIGHLY RECOMMEND!

  • Review 149 (2024-12-10 - Rating: 5)

    Very helpful and knowledgeable.

  • Review 150 (2023-05-25 - Rating: 5)

    James was very helpful, fast and friendly service. I highly recommend!

  • Review 151 (2023-10-27 - Rating: 5)

    Great tech! Early and was very professional. Good job Averee!!

  • Review 152 (2024-11-26 - Rating: 5)

    Reliable, friendly and timely.

  • Review 153 (2023-06-08 - Rating: 5)

    Travis quickly and precisely found the problem, replaced the parts, and presented my like new toilet!

  • Review 154 (2024-01-03 - Rating: 5)

    AHS sent them to assess my issue. Santiago and his teammate were very knowledgeable. They came assessed the situation and conquered the problem in no time. 1st American Plumbing plumbers have always been efficient thus far, and Ive used them twice, highly recommended.

  • Review 155 (2023-06-09 - Rating: 5)

    My service guy was top notch! Felt like a family friend

  • Review 156 (2023-06-08 - Rating: 5)

    I used this company and I will never use anyone else!! Great company and great people!!

  • Review 157 (2023-04-12 - Rating: 5)

    Great service and fixed all issues quickly! Highly recommend.

  • Review 158 (2023-06-26 - Rating: 5)

    From the front desk to the service repairman the experience was great.Thank you!!

  • Review 159 (2023-07-06 - Rating: 5)

    Very determined to make sure that everything worked properly. And that I was satisfied.

  • Review 160 (2023-03-20 - Rating: 5)

    Professional response, problem solved quickly and efficiently. Helpful friendly staff.

  • Review 161 (2021-02-19 - Rating: 5)

    Had a leak from the ice storm. Busted pipe, these guys fixed it in under 15 minutes . Very reasonable in price also.

  • Review 162 (2023-11-30 - Rating: 5)

    Efficient and professional service competitive prices. I highly recommend.

  • Review 163 (2023-06-30 - Rating: 5)

    The Technitian took the time to investigate the problem. And clearly explained the process. Thank you

  • Review 164 (2023-05-23 - Rating: 5)

    Great experience! Communicative, prompt, and professional. Would definitely use 1st American Plumbing for any of our future needs.

  • Review 165 (2020-09-08 - Rating: 5)

    BRYAN was amazing quick and knowledgeable...I will continue to request him for future plumbing needs.

  • Review 166 (2023-09-08 - Rating: 5)

    Averee was very professional and solved the issue in no time.

  • Review 167 (2023-08-16 - Rating: 5)

    Used through home warranty. Fixed problem, very thorough.

  • Review 168 (2023-05-22 - Rating: 5)

    Greatfull that your company were able to assist today!

  • Review 169 (2023-06-09 - Rating: 5)

    Repaired my broken pipe quickly and even worked with insurance for me.

  • Review 170 (2023-10-24 - Rating: 5)

    Avery was great, quick, and professional.

  • Review 171 (2023-06-23 - Rating: 5)

    James was amazing! He called to let us know when he was on the way, showed up when he said he would, fixed the problem within minutes, showed us what the issue was and left. Super simple, kind and professional - the way it should be. Very grateful for his expertise.

  • Review 172 (2023-06-13 - Rating: 5)

    Amazing and quick service! They communicated timelines and costs very well prior to replacing my water heater.The two gentlemen who installed my water heater were on time, professional, and determined to get the job done in a timely manner. They were extremely respectful during the installation and communicated each step along the way.I would like to also mention that I was attacked by a neighbors dog and the pair from 1st American Plumbing went above and beyond to ensure I was safe before departing. They had just wrapped up installation and were putting cars back in the garage when a neighbors dog was startled by my coming around the corner, ran at me, and bit into my right arm. The neighbor was able to regain control over his dog, but not without a couple of clean puncture wounds. The plumbers got paper towels, set out a chair, quickly thought of plugging in a big fan of mine since we were in the garage. My neighbor called an ambulance and the plumbers waited with me until after I was bandage up. They put my one car that unfortunately had to be pushed back into the garage with zero damage. They offered to take out my trash or whatever other help I needed right then. I was in such shock that I declined but I cant express how grateful I am for people like those two in the world.Yall have some great, caring workers and, while my experience was stained with red (literally), I cant recommend a better team!Service/incdident occurred 06/09/2023

  • Review 173 (2023-11-08 - Rating: 5)

    We had quite a problem with our disposal/sink drain clogged.They were on site 8a the next day (11/8/23) and had the problem resolved before lunch. Their technician Santiago walked me through what the issue was, what equipment was needed and the cost, and how to avoid issues in the future.Couldnt recommend First American Plumbing enough.

  • Review 174 (2023-02-14 - Rating: 5)

    The service men that came to my house were so nice. They had wonderful personalities and were professional and efficient with their work. I hope I don’t need their company’s services again but if I do I will be using their company.

  • Review 175 (2023-07-11 - Rating: 5)

    The technician was very kind, efficient and knowledgeable.

  • Review 176 (2023-07-22 - Rating: 5)

    Great team. Very responsive and knowledgeable. They go above and beyond the call of duty.

  • Review 177 (2023-05-26 - Rating: 5)

    Travis was very informative, timely, and clean!

  • Review 178 (2023-07-12 - Rating: 5)

    Very responsive, on-time, knowledgeable, and courteous.

  • Review 179 (2023-09-20 - Rating: 5)

    Great Job by Santiago, they were on time and very diligent with their work.

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