First Rate Plumbing Heating and Cooling Inc

Photo of First Rate Plumbing Heating and Cooling Inc

Located in Rio rancho, New Mexico

Address: 4311 Sara Rd #212, Rio Rancho, NM 87124, United States

Phone: +1 505-456-3900

Rating: 4.9

Services

  • On-site services

Categories

  • Plumber

Photos

Latest Fire Recovery & Restoration Services

Comments

  • Review 1 (2024-12-17 - Rating: 5)

    Called First Rate Plumbing and they sent out Julian. The rooftop furnace was not firing up. Julian quickly diagnosed the unit and found that it had a bad spark module. He was prompt, professional, and did a great job. The unit was fixed same day and back up and running.

  • Review 2 (2024-10-25 - Rating: 5)

    Its a great name for a great company. They really are first rate. Their technicians are very professional and courteous. The prices are very comparable if not cheaper. They beat out 3 others companies on replacing both our furnace and swamp cooler. They will be the only company we call for plumbing from now on.

  • Review 3 (2024-10-08 - Rating: 4)

    I had a leak at the water main. The first repair person dispatched was not able to do the repair and had to enlist a more experienced plumber. The second plumber dispatched was able to immediately understand the issue and repaired it promptly. A good thing because we had water that evening, as promised. I would have given a 5 star rating to First Rate due to the professionalism, the commitment and perseverance of the company but Im not sure why an inexperienced plumber was dispatched in the first place? Nonetheless I am content with the repair quality and they seeing it through to the end.

  • Review 4 (2024-10-11 - Rating: 5)

    Honest work, fair pricing, fast reliable service. They say you only get two out of three. Not with First Rate Plumbing! You get all three. I operate a few rental units in the city and reliable vendors has been a real struggle. So grateful to have stumbled across this company. I can rest easier knowing that when problems arise we have a reliable fast and fair company to rely on for all of our hvac and plumbing needs. They also came in well under the other estimates we received. Be a smart person and choose First Rate!

  • Review 5 (2024-10-16 - Rating: 5)

    We have had Kyle service our system a few times now, and he has always been friendly, efficient, professional and did a great job. This latest time, he went above and beyond to help me loosen a water filter prior to starting his work., We have had First Rate perform our maintenance for several years now on our furnace, air conditioner as well as our tankless water heater and have always been pleased with their service.

  • Review 6 (2024-11-07 - Rating: 5)

    Nice young man showed up on time, after calling to confirm. The company had previously sent an email with his photo, so we knew who to expect. The call was for our regular autumn service check of the furnace and there were no issues. We are annual “club members” with First Rate, so there was no fee this time.

  • Review 7 (2024-09-11 - Rating: 4)

    Service was first rate. An easy and quick repair on my parents shower. Called on Monday and came out on Tuesday. Michael was friendly and professional. Plumbing repairs are not inexpensive, however, the price should have been less. Nevertheless, Im satisfied with the overall experience.

  • Review 8 (2024-07-30 - Rating: 5)

    Kyle at First Rate Plumbing and Heating was very nice and polite and kept us informed every step of the way as he fixed the leak in the plumbing at my mothers house. He came out the same day we called them and identified where the leak was and came out 2 days later with Enrique and fixed the problem. They were both very professional and polite. With the help of John they came up with a creative solution to our problem. We are very pleased with the work.

  • Review 9 (2024-11-04 - Rating: 5)

    Company did our Fall HVAC service. Technician was very thorough, and provided us a written report on what he had accomplished, and recommendations for other plumbing and HVAC services. Company notified us that the tech would be arriving early, and confirmed that was OK with us. They also let us know his name and how far away he was. Great approach to service!

  • Review 10 (2024-10-15 - Rating: 5)

    As always, we were very pleased with the service we received today. Mike showed up early and was very efficient and finished winterizing our cooler and starting up our furnace in record time. Thanks for always giving us such excellent service.

  • Review 11 (2024-11-07 - Rating: 5)

    So fast and easy. Priced competitively and had the inspection done before Wagner even called me back. Daniel was early, communicative, helpful, and polite. Id use them again without thinking about it.

  • Review 12 (2024-09-17 - Rating: 5)

    The plumber called and arranged to arrive early. He quickly diagnosed the problem and fixed. He also took the time to explain how we could relight the pilot and restart the heater ourselves in the future. Great service, wed be happy to have Mike back if we have problems in the future.

  • Review 13 (2024-07-18 - Rating: 5)

    My A/C had been acting up for 3 days. My brother had used First Rate and highly recommended them. They sent a technician (Jude) to my house within an hour. Jude quickly diagnosed the problem, serviced my refrigerated air unit, and explained exactly what was wrong. The cost was about what l expected it would be and Jude was professional and polite. I will definitely recommend First Rate to others.

  • Review 14 (2024-08-01 - Rating: 5)

    Shirley was nice and able to schedule us in without much problem. Mike was knowledgeable, courteous, patient and effective in the repair at our home. Great and quick service!

  • Review 15 (2024-08-20 - Rating: 5)

    I am impressed with this company, from the first pleasant contact with Shirley to the prompt and efficient service from Julian. He was knowledgeable and thorough, and explained everything to me in a way I could understand. Highly recommended!

  • Review 16 (2024-10-14 - Rating: 5)

    Michael was great. He was very thorough and professional. We appreciate the time he spent making sure our heating system was up and running for the winter!

  • Review 17 (2024-12-05 - Rating: 5)

    Kevin was kind, respectful and listened intently to all of our concerns. He offered good suggestions and an honest assessment of our situation. We highly recommend him for your HVAC troubleshooting and improvement needs.

  • Review 18 (2024-08-07 - Rating: 5)

    When my swamp cooler went out suddenly, First Rate Plumbing was indeed “first rate.” There is a real person promptly answerig the phone, and they offered me a same day appointment. Ron came promptly at the appointed time, and was very thorough in explaining what the options were.

  • Review 19 (2024-07-19 - Rating: 5)

    Ive used First Rate Plumbing for 3 or 4 years. I have a service maintenance agreement with them which primarily is used to start up and provide maintenance for the HVAC system . This recent visit was to replace my utility sink. Patrick came out to discuss options and give an estimate. A few days later he returned with the new sink and installed it. He did a great job! I always appreciate when Im given additional information about the work, i.e., why it needs to be done this way, etc. Patrick also checked with me during the work to make sure I was ok with the progress of the install.

  • Review 20 (2024-07-18 - Rating: 5)

    Daniel Garcia was great to work with and had someone fixing our air conditioner the same day. Thank you for great customer service! We will definitely contact Daniel with First Rate Plumbing RR for our plumbing needs in the future.Thank you Daniel!

  • Review 21 (2024-12-16 - Rating: 5)

    Ive used First Rate Plumbing on my HVAC for many years. I find them reliable and knowledgeable. I highly recommend them.

  • Review 22 (2024-10-30 - Rating: 5)

    Everyone that I dealt with was extremely helpful. Responded quickly to my problem . I had called a few other companies and First Rate was the most willing to help on short notice

  • Review 23 (2024-07-19 - Rating: 5)

    First Rate sent a technician who owned the same type of cooler I had and understood the specific operation and potential failure points unique to brand. He diagnosed the problem and had it fixed in a short time. He did an exceptional job, including rerouting a water line to clean up the installation. A++ service.

  • Review 24 (2024-07-20 - Rating: 5)

    They were able to send someone out same day to fix our AC. Jude showed up within the window that they provided. He was able to diagnose and fix the problem quickly. He was very friendly and took the time to explain the problem and answer questions. I would recommend.

  • Review 25 (2024-07-24 - Rating: 5)

    Plumber Kevin located problem with my unit almost immediately. He was knowlegable and friendly. Will recommend 1st Rate Plumbing to everyone.

  • Review 26 (2024-07-30 - Rating: 5)

    Quick, same-day service and extremely friendly. Kevin arrived within an hour of our call (4 pm) and had our AC fixed in 30 minutes

  • Review 27 (2024-06-18 - Rating: 5)

    Wow! Im so happy First Rate has a Rio Rancho location now! They are amazing! The First Rate team is who to call if you have a problem with A/C, heating, plumbing or electric. Now if you live Albuquerque or Rio Rancho! Im so excited they are closer to me! Thank you First Rate!

  • Review 28 (2024-06-26 - Rating: 5)

    Amazing professional and affordable service. Will definitely be recommending to family and friends. Thank you for getting my job completed timely and making it affordable! Not many companies out here like this anymore, come here for all your plumbing and HVAC needs!

  • Review 29 (2024-07-29 - Rating: 5)

    Both techs that came were very professional, respectful and understanding. They completed the job in a timely manner. As a first time home owner they made this experience so easy and painless.

  • Review 30 (2024-11-13 - Rating: 5)

    First rate plumbing and heating is a standout in Quality and service. 5 star rating the whole way through!

  • Review 31 (2024-06-27 - Rating: 5)

    Daniel represented with professionalism and his expertise was exceptional! First Rate is trustworthy and very reasonable. They have my loyalty from now on. A-+++

  • Review 32 (2024-11-28 - Rating: 5)

    Love how this company works! Attentive and respectful! The technician Julian is so good at his job!

  • Review 33 (2024-10-29 - Rating: 5)

    Jude showed up very professional and ready to get the job done. He was fast and efficient.

  • Review 34 (2024-06-26 - Rating: 5)

    Im am beyond grateful for First Rate in Rio Rancho! With this NM heat, my a/c gave out and First Rate was able to get my unit back up & running so quickly and efficiently. Thanks again First Rate in Rio Rancho! I will definitely be recommending you to my fellow friends and family!

  • Review 35 (2024-06-27 - Rating: 5)

    Dan was such a knowledgeable professional and his experience made me feel comfortable as I am a first time home owner and very naive in this field. I recommend First Rate Plumbing to all.

  • Review 36 (2024-06-18 - Rating: 5)

    I live in Rio Rancho- and these guys came out to replace my water heater and we’re so professional. The company sends a text prior to arrival with a photo of who will be coming and a little bio about them. Being a mom with kids at home it’s comforting to know who’s coming to my door and when- the team was amazing! I’m so grateful

  • Review 37 (2024-06-18 - Rating: 5)

    What a pleasant surprise! First Rate now has a location in Rio Rancho, which makes me very delighted. They are really great! If you experience issues with heating, cooling, plumbing, or electricity, contact the First Rate team. If youre a resident of Rio Rancho or Albuquerque, now! Being so close to me delights me greatly! First Rate, thank you very much!

  • Review 38 (2024-09-10 - Rating: 5)

    Isaiah did a great job! We are always pleased with the work your employees provide.

  • Review 39 (2024-09-11 - Rating: 4)

    Patrick was very professional and got things done within 30 minutes of walking thru the door. Was a little bit pricy for the amount of time it took.

  • Review 40 (2024-09-30 - Rating: 5)

    Thank you for responding immediately to our home for the issue of water leak from Carrier unit . Kyle made extra effort to make sure problem was taken care of . We appreciate the help.

  • Review 41 (2024-12-11 - Rating: 5)

    Ron was informative. He listened to my questions and answered them. Good experience.

  • Review 42 (2024-09-04 - Rating: 5)

    Julian was very nice..Got the job done quickly and told me a few options for my swamp cooler.. I will go to them again..

  • Review 43 (2024-10-16 - Rating: 5)

    Jude came to my home to shut down my swamp cooler and start the heating system. He was professional, informative and answered all my questions to my satisfaction .

  • Review 44 (2024-07-25 - Rating: 5)

    First Rate answered our call in need when competitors did not answer! Our tech was courteous and answered all our questions!! Thanks for saving our day!!! Dont hesitate, call First Rate!!!

  • Review 45 (2024-06-26 - Rating: 5)

    Highly recommend First Rate plumbing great service, awesome customer service and responsiveness . Tough jobs not a problem I was very satisfied with the work and the price was what I had expected.

  • Review 46 (2024-08-06 - Rating: 5)

    Very honest company. They don’t try to upsell you or do unnecessary tasks. I would 100% use them again for any future services needed

  • Review 47 (2024-10-24 - Rating: 5)

    First Rate only sends out top notch employees. Theyre on time, professional, and friendly.

  • Review 48 (2024-11-26 - Rating: 5)

    So far so good. Good estimates. Arrive on time. They are reliable.

  • Review 49 (2024-06-26 - Rating: 5)

    Daniel and his team were very knowledgeable and polite. They provided excellent service and I highly recommend first rate.

  • Review 50 (2024-10-21 - Rating: 5)

    Careful, complete care of our system. Prices reasonable and communication was actually sort of amazing.

  • Review 51 (2024-11-14 - Rating: 5)

    We always have a great experience with First Rate Plumbing and Heating. Michael Guerrero turned our boiler on to make sure we are warm for winter and checked a water leak under our sink and resolved the issue quickly. He went above and beyond to ensure everything was running top-notch and without leaks before leaving. We highly recommend First Rate, they are a great company!

  • Review 52 (2024-10-19 - Rating: 5)

    I think that they are very thorough,I appreciate that! I will continue to use them!

  • Review 53 (2024-08-18 - Rating: 5)

    Professional and thorough HVAC replacement estimate.Waiting on other proposals to proceed.

  • Review 54 (2024-12-27 - Rating: 5)

    Very courteous men, showed up early and double-checked with me as problems came up to let me know how much repairs and parts would be. Many thanks to Kevin and Sam, you guys were great!

  • Review 55 (2024-12-24 - Rating: 5)

    Thank you Kevin for getting my humidifier working for the first time ever! Linda

  • Review 56 (2024-06-18 - Rating: 5)

    First Rate Plumbing Rio Rancho is filled with extremely professional individuals, their team exceeds my expectations on what professionalism should be.

  • Review 57 (2024-09-18 - Rating: 5)

    Have been using First Rate Plumbing Heating and Cooling for over 20 years. Have never had one issue with them. They are always prompt when showing up for service calls and very knowledgeable with their products. Everyone who works there .... the receptionist, manager, sales people, technicians.... are all really nice and helpful. I wouldnt use anyone else!

  • Review 58 (2024-06-26 - Rating: 5)

    Daniel and his team provided great service, very knowledgeable and polite. I would definitely recommend to family and friends!!!

  • Review 59 (2024-07-29 - Rating: 5)

    Great technician, Very polite, knowledgeable about what they were doing. On time, great staff!!!

  • Review 60 (2024-08-09 - Rating: 5)

    First Rate was very professional. Looking forward to working with your tech.

  • Review 61 (2024-10-04 - Rating: 5)

    Excellent service, good pricing, and very well-mannered staff.

  • Review 62 (2024-11-18 - Rating: 4)

    Customer service was very attentive and good communication in installing my new furnace. The furnace heats the house much faster than the old furnace although when the furnace starts up and runs the fan is very very loud. Its difficult to hear the TV, stereo or have a conversation.

  • Review 63 (2024-09-04 - Rating: 5)

    Very helpful with recommendation and advice and the quotes came back quickly.

  • Review 64 (2024-10-26 - Rating: 5)

    Very polite and professional. Thank you for a good job.

  • Review 65 (2024-06-26 - Rating: 5)

    Daniel Garcia and his crew provide excellent service from the beging of the job to the end.

  • Review 66 (2024-06-27 - Rating: 5)

    Such an amazing company and such good pricing. I had a great experience with this company and their employees

  • Review 67 (2024-10-22 - Rating: 5)

    Julian was prompt and winterized our evaporative coolers and inspected our furnace. He was very personable, professional and helpful. He did an excellent job.

  • Review 68 (2024-11-12 - Rating: 5)

    Mr. Mayo did a good job of maintenancing my furnace/swamp cooler system and attention to detail was good.

  • Review 69 (2024-10-03 - Rating: 5)

    First Rate is always prompt and professional with knowledgeable service people. They definitively have the right name for their company! We are very satisfied!

  • Review 70 (2024-07-18 - Rating: 5)

    I recently had mini-splits installed by First Rate Plumbing after getting quotes from 3 companies. I was very impressed with the expertise and professionalism of all the technicians who came to the house to do the work. Ron did a great job of evaluating the best solution for my house, provided a guaranteed quote while at my house and informed me of the rebates and tax breaks I could expect to get. None of the other companies did this.The 2 main plumbers, Jake and Enrique, doing the work were great and were very knowledgeable and helpful in answering my questions and in letting me know when they were arriving and leaving. They did a great job! The company sent a photo and a bio of their employees who came to the house, which is a great idea in these days of scams and unwanted soliciters. I highly recommend First Rate Plumbing!3

  • Review 71 (2024-10-30 - Rating: 5)

    Good service and both times they Showed up on time and did a great job

  • Review 72 (2024-06-26 - Rating: 5)

    Very responsive & professional! We are very pleased with the service we received and will be returning customers!

  • Review 73 (2024-10-27 - Rating: 5)

    On time and personable, the technician, Patrick, did an excellent job of converting from the evaporative cooler to heat. I wont hesitate to call them again in the Spring to convert it back.

  • Review 74 (2024-11-10 - Rating: 5)

    Great service and good, detailed information with photos about systems that were checked and serviced.

  • Review 75 (2024-10-06 - Rating: 5)

    Estimate for reverse osmosis install: On time, knowledgeable, the only estimate that actually tested my water.

  • Review 76 (2024-08-14 - Rating: 5)

    Kevin arrived promptly, unclogged drain hose to my mini=split and I no longer have water running onto my floor. Thanks Kevin. Jean

  • Review 77 (2024-10-08 - Rating: 5)

    The technician very polite and helpful. Kyle explained everything and answered my questions.

  • Review 78 (2024-08-20 - Rating: 5)

    Date of service: 08/19/2024. I have used First Rate since I had a breezeair installed in my home. I have a club membership and I never have to worry about winterizing or dewinterizing my unit. Additionally, if anything comes up, they are quick to put me on the schedule and always show up on time (sometimes, even early haha). I am very happy with the First Rate team and recommend them to anyone who needs HVAC Heating/Cooling services.

  • Review 79 (2024-10-21 - Rating: 5)

    Michael arrived on time and fixed the plumbing issue quickly and efficiently. He also took the time to answer questions.

  • Review 80 (2024-09-20 - Rating: 5)

    Same day response time. Great technician who quickly fixed the problem. Thank you!

  • Review 81 (2024-11-12 - Rating: 5)

    Appreciate the fast, friendly, professional service.

  • Review 82 (2024-06-26 - Rating: 5)

    DANIEL GARCIA IS AMAZING WITH NULIGE AND EXPERIENCE AND KNOWS HIS JOB VERY WELL 💯.

  • Review 83 (2024-07-10 - Rating: 5)

    Jude and Tino came out and replaced my air conditioner- they were professional and did a great job at educating me on how to change the filter and work the new Wifi Thermostat! I appreciate First Rate for scheduling us so fast and giving us peace of mind and cool air again! Highly recommend!

  • Review 84 (2024-11-03 - Rating: 5)

    Technician was great and solved the issue quickly.

  • Review 85 (2024-06-26 - Rating: 5)

    Service and customer expertise was amazing from start to finish. Was easy to make an appointment and super convenient. Communication on the estimated time was very thorough and I would highly recommend this team of professionals

  • Review 86 (2024-07-25 - Rating: 5)

    Awesome company, fast service, reliable knowledgable technicians! Thanks First Rate!

  • Review 87 (2024-10-12 - Rating: 5)

    Service with this business is always prompt and efficient.

  • Review 88 (2024-12-10 - Rating: 5)

    They did good professional job.

  • Review 89 (2024-06-27 - Rating: 5)

    Had been experiencing issues with my AC and called First Rate. Ron was able to come out and was extremely knowledgeable, he was able to suggest and quote us for a great upgrade to our AC. Had several companies out for quotes but was impressed with the service from First Rate, will be using them for future projects and suggesting them to friends and family too!

  • Review 90 (2024-06-26 - Rating: 5)

    We appreciate their service! Best in town

  • Review 91 (2024-07-23 - Rating: 5)

    Mike was pleasant and he gave me tips on avoiding clogs. Thank you Mike. 😊

  • Review 92 (2024-09-17 - Rating: 4)

    Polite and capable technician was on time and efficient.

  • Review 93 (2024-06-26 - Rating: 5)

    Daniel Garcia was extremely helpful and very communicative 10/10

  • Review 94 (2024-06-27 - Rating: 5)

    Amazing service. Friendly, fast, and affordable!

  • Review 95 (2024-10-01 - Rating: 5)

    Work was done quickly and efficiently!

  • Review 96 (2024-06-26 - Rating: 5)

    As a Rio Rancho resident, First Rate plumbing heating and cooling provides Excellent service!

  • Review 97 (2024-10-03 - Rating: 4)

    Very knowledgeable tech.

  • Review 98 (2024-06-26 - Rating: 5)

    Super professional excellent service highly recommend!!!!!

  • Review 99 (2024-06-27 - Rating: 5)

    Highly recommend these guys!!

  • Review 100 (2024-10-18 - Rating: 4)

    All went well.

  • Review 101 (2024-10-02 - Rating: 5)

    Professional and honest.

  • Review 102 (2024-06-18 - Rating: 5)

    Great Service!

  • Review 103 (2024-06-26 - Rating: 5)

    Amazing service!!

  • Review 104 (2024-06-18 - Rating: 5)

    Great Service!

  • Review 105 (2024-06-26 - Rating: 5)

    Great service!!

  • Review 106 (2025-01-09 - Rating: 5)

    My mother has radiant heat and when it stopped working 1st Rate answered the phone and put us on the schedule. Leedro was their technician and was very good at his job.

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