Emergency Plumbing & Rooter
Located in Rancho cucamonga, California
Address: Arrow Route, Rancho Cucamonga, CA 91730, United States
Phone: +1 909-466-7400
Rating: 4
Categories
- Plumber
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Comments
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Review 1 (2024-10-27 - Rating: 5)
It is very difficult to find a plumber or service you can trust. I am so glad I found Emergency Plumbing and Rooter.They offer professional on time service that I could count on. Their service technician Christopher was outstanding. He was on time, polite, insightful, and immediately understood the necessary job.I truly appreciate this company and the services they offer. I added them to my contacts and will use them for all future plumbing services. -
Review 2 (2024-11-09 - Rating: 5)
For the first time, AHS referred me to a very competent plumbing company. Had a water leak due to breakage in the cast iron pipe. Carsten was the assigned technician. For the first time I saw a technician who was really loyal to the work he does. He fixed the situation like a charm, replacing the complete section of the cast iron pipe in no time. He is a champ. -
Review 3 (2024-06-14 - Rating: 5)
👍👍They scheduled my appointment in a timely manner and the Chris the plumber was just awesome! He showed up on time and was very cordial and professional and most of all, he fixed the problem. -
Review 4 (2024-08-23 - Rating: 4)
Great service, our window was from 9-12. Matt showed up right at 9 and dod a great job. We got hot water again!! Would higly recommend Emergency plumbing and rooter!! -
Review 5 (2023-04-19 - Rating: 5)
From my first interaction with Emergency Plumbing & Rooter, everyone was friendly and customer service oriented. This was the 3rd contractor that First American Home Warranty sent out to try and fix my plumbing issue. Within an hour of getting assigned, the receptionist was able to schedule a next day appointment. Carsten arrived on time and within the scheduled window. I received a text message when he was in route and could track his location to get an ETA on his arrival. Carsten was able to diagnose, find and fix the pinhole sized leak in my copper piping within minutes of arrival. I would 100% recommend Emergency Plumbing and Rooter. -
Review 6 (2024-04-18 - Rating: 5)
Christopher is an excellent technician came to our home and repair the problem which was a real problem for me, I explain the problem for to him which he understood and said ok Ill get right on it. about half hour later I went to ask him a question and see hour long does he think it will take to make the repairs? To my surprise he was picking up his tools and getting ready to leave, and said all done, all fixed. This guy was amazing, I figure it would be a couple hours to do the job. Christopher really know his stuff and very knowledgeable of his trade along with a pleasant personality and a all around good guy qualities. -
Review 7 (2024-03-21 - Rating: 5)
Christoper did our diagnostics and Matt did the replacement. Phenomenal service. Arrived on time, communicated well, cleaned up after job, gave great explanation on the work that was completed and answered our questions happily. I don’t usually get this great of service when using my home warranty company but these guys were awesome. I would definitely recommend them. -
Review 8 (2024-05-30 - Rating: 5)
I told Carston what the problem was, and he quickly assessed the situation and cleared my dish washer line. No funny business or up-selling. Really nice guy, and easy to talk to. If I get in a jam again, I’ll call these guys again. The cost was told upfront and it didn’t change once the job was done. Very reasonable. -
Review 9 (2024-05-14 - Rating: 5)
Quick and friendly service. Technician was knowledgeable and was able to get the work done same day! -
Review 10 (2024-01-08 - Rating: 5)
The message you included was: From beginning to end, Carsten was awesome to us. He was extremely respectful, kept us informed the whole way through, and even went above and beyond to help us reach out to a restoration company after his work was done. If we EVER experience any plumbing needs in the future, I will not hesitate to reach out and request his service again! -
Review 11 (2024-03-12 - Rating: 5)
Chris from Emergency Plumbing & Rooter came out to work on a few faucets covered under American Home Shield Warranty. He was knowledgeable and efficient, had the parts in his truck, and answered every dumb question I threw at him. He is an asset to Emergency Plumbing & Rooter. Thanks so much!My takeaway is to make sure the service or the part is covered under the American Home Shield home warranty. Call American Home Shield to make sure the service requested is on the service ticket BEFORE the service contractor comes in. -
Review 12 (2024-06-25 - Rating: 5)
Chris was very helpful, professional and educated me on the possibilities that could have happened and what happened. Overall the company was always following up making sure I did not feel forgotten. -
Review 13 (2023-11-14 - Rating: 5)
Emergency Plumbing & Rooter sent technician Chris out to service garbage disposal. Chris was professional, courteous and arrived as scheduled. Chris quickly diagnosed the issue and made quick repair. Would recommend this company to others. -
Review 14 (2021-08-25 - Rating: 5)
The work was done effectively and area was clean after everything was done. As of right now the new heater is running nicely. I was able to talk to Tony and gave the the run down to what he did. He has been dealing with my son for the 2 visits. The updates done look great. I wish the company will do cosmetic just for the fact that everything is done in one trip. The reps over the phone were also great. One thing is to inform yourself about this process when home warranty are involved. Cosmetic stuff like painting and fix walls is not part of it, any update s that are required we pay for it. I’m happy with the updates done by Tony my water heater was super old. If anything I would blame this issue to my home inspector when I got the home. Didn’t recommend anything on it when based on the updates I did it had multiple issues.I would use this company again, Jeffrey was nice too, answer all my questions and gave me an estimate for my cost. First American warranty called me and broke down the charges. Everything was clear and I got it down quicker than other can say. -
Review 15 (2024-02-14 - Rating: 5)
Carsten was AMAZING! Timely, professional and even cleaned up behind himself. He assessed the issue (despite having to run up and downstairs multiple times), found the problem, had the part on his truck and fixed it so quickly. Thank you Carsten!! -
Review 16 (2023-03-30 - Rating: 5)
Emergency Plumbing is used by my home repair policy and after their first visit for a problem I requested them again. The plumber was so nice, arrived even before scheduled with a text message sent prior to visit. He was very thorough, took his time, cleaned area after fixing, and explained everything thoroughly. I would highly recommend this company for your plumbing needs. The plumber sent to me was Carsten and could not be more pleased. Also, for a difficult leak problem inside tile wall he took the initiative to find the correct part himself saving demo to my shower tile. -
Review 17 (2024-04-25 - Rating: 5)
Emergency Plumbing & Rooter is a great company. They are true professionals and experts. They were super responsive, communicative and timely. I highly recommend them. -
Review 18 (2023-05-14 - Rating: 5)
Christopher was professional and friendly. He was able to resolved my plumbing issues without delay or incident. He seems well knowledgeable of his profession and offered his recommendations for replacement or upgrades. -
Review 19 (2023-10-17 - Rating: 5)
Our water heater stopped working and I couldnt relight the pilot. Matt came to the rescue and got it working again. He took the time to explain the issue and show me what to do if the issue reoccurs. After getting the water heater working, he waited around to make sure that it would stay lit and that the water would continue to warm up. Thank you! -
Review 20 (2023-09-07 - Rating: 5)
This company was assigned by our home warranty company to take care of some drain stoppages and a frozen garbage disposal. Carsten was assigned by Emergency Plumbing and Repair, and he showed up and inspected things and knew exactly what to do. He unclogged our kitchen sink drain, the hose drain line coming from the dishwasher that leads to the sink, and he unfroze our garbage disposal. Now everything works fine. We highly recommend Carsten. -
Review 21 (2023-08-31 - Rating: 5)
Tim was great, he was able to identify and fix my shower and water line issue in just a few minutes. I had several techs come out before who werent even able to identify the problem, which turned out to be very minor. Tim was very punctual, professional and courteous. -
Review 22 (2022-07-01 - Rating: 5)
We used Emergency Plumbing &Rooter through our house warranty and they were pretty quick with the process. Their technicians Tony and Rick were courteous, fast, proficient, and did amazing work. Rick did the install and I would request him every time. He is just flat out amazing. 5 stars! -
Review 23 (2024-01-03 - Rating: 5)
Carsten was great to work with. He knew exactly what the problems were going to be before he even cut into the drywall. I will definitely be recommending him to anyone in need of a plumber on future claims. -
Review 24 (2021-11-03 - Rating: 5)
I am not sure why this company more highly rated but I was referred by First American Home Warranty for several plumbing issues including leaking toilet, non functioning garbage disposal and loose toilet handle. Tony, the plumber for my case arrived in the scheduled time slot, was professional and pleasant, and corrected all 3 issues without problem and was efficient.I think maybe the satisfied customers are busy, but my mom pointed out the negative reviews and I insisted on letting the company respond and THEY DID GREAT so hence my review. Would definitely ask for them again. -
Review 25 (2022-01-06 - Rating: 5)
Christopher from Emergency Plumbing Co. showed up on time to replace my garbage disposal. He was very professional and extremely patient and helpful. He took the time to wait for me after I was unaware of the appointment time and needed a moment to prepare. Hes a good example of great customer service and represents his company well. -
Review 26 (2023-06-07 - Rating: 5)
Christopher, our service technician was friendly, timely and responsive. I appreciated his professionalism and the time he took to walk me through the problem and the process to repair the issue. Now my family is ready to host and welcome our guest. Thank you. -
Review 27 (2022-01-22 - Rating: 5)
Christopher is the best! EXCELLENT SERVICE! The best Eeeever after we experienced 15 years of low water pressure, we’re beyond happy! Very professional, and Extremely knowledgeable to include the office staff too! 💯💯💯I would like their service on all of my plumbing jobs! We are so excited with our new water air pressure throughout our home🙌🏽🙌🏽🙌🏽. It’s the little/BIG things for us😀Thanks millions 👍🏽 -
Review 28 (2024-06-19 - Rating: 5)
Tony did an excellent job clearing the clog in my upstairs bathrooms. He took time to make sure everything worked before he left. -
Review 29 (2021-09-30 - Rating: 4)
I would have given a 5 stars if I didn’t need to be without water for one night. Wrong thickness pipe was brought in the first time for replacing the water pressure regulator and cannot complete the job. They had to come next day to complete the job. Overall the technician is friendly and knowledgeable. -
Review 30 (2024-05-14 - Rating: 5)
Carsten was very professional and friendly! He has a beautiful smile and was quick in resolving my plumbing issue! -
Review 31 (2023-10-20 - Rating: 5)
Garbage disposal started leaking and was referred from AHW and the gentleman (chris) was the best. Positive attitude and knew what he was doing. He fixed it and Im happy. Thanks again. -
Review 32 (2023-08-08 - Rating: 5)
Chris came and just fixed our leak. He diagnosed it and was able to fix everything in 20 minutes. Appreciate his timeliness, professionalism and ability to fix our issue so quickly. -
Review 33 (2023-06-07 - Rating: 5)
Water heater replacement. The technician Matthew came. He was timely, knowledgeable, effective. He answered our operation questions. It was an excellent installation experience!!! Two thumbs up!!!! -
Review 34 (2024-02-29 - Rating: 5)
Very friendly, quick, and overall good service. Needed our water heater replaced and they did the job quickly and professionally. -
Review 35 (2024-02-06 - Rating: 5)
Great experience the plumber was promptly very helpful and professional. I’m very glad Emergency Plummer took care of my kitchen sink in matter of minutes. -
Review 36 (2022-12-26 - Rating: 5)
The appointment was set up through my home warranty and this business was great. The dispatch lady on the phone was very responsive and polite and Christopher the tech was very fast, friendly and professional. -
Review 37 (2024-05-10 - Rating: 5)
Technician is friendly and professional, and provided a very good, respectful customer service, and very knowledgeable and diagnose the problem correctly and fixed right and quick. -
Review 38 (2024-05-09 - Rating: 5)
I was very satisfied with Emergency Plumbing. The technician Carsten was very knowledgeable and very courteous. He did not leave a mess behind. 😳 He replaced my bathroom faucet. -
Review 39 (2024-03-25 - Rating: 5)
Christopher was amazing. He knew his stuff! In the future, if I have ANY plumbing problems, I will be calling this company again and asking for Christopher again.. -
Review 40 (2023-03-23 - Rating: 5)
Christopher was the technician sent. He identified the problem quickly and repaired it. He was on time, professional and courteous. Would definitely recommend or use this company again. -
Review 41 (2021-04-16 - Rating: 5)
Emergency Plumbing & Rooter was outstanding, both young men had respect for my home. Arrived on time, beautiful personality, professional. Replace my kitchen faucet , the leak has stop. I rate my experience a 5 stars. -
Review 42 (2021-11-08 - Rating: 5)
Christopher was very nice. He explained what part needed to be replaced and quickly replaced it, he left the area clean and waited a few to make sure job was complete with no problems. I’m very happy with his work job well done. Thanks Emergercy Plumbing & Rooter for sending Christopher to solve my plumbing problem.. -
Review 43 (2023-10-20 - Rating: 5)
The technician was very knowledgeable and friendly. He provided in depth explanation of everything he was doing and why he was doing it. He completed the job in a very timely manner as well. -
Review 44 (2019-07-21 - Rating: 5)
Replaced water heater, everything went very smoothly. Got appointments scheduled quick and a short 2 hour window. On time for assessment and replacement. Very pleased. I like that they text you when they are on there way with an arrival time. -
Review 45 (2017-12-20 - Rating: 5)
They were dispatched to me by my home warranty American Homeshield (AHS). My water heater cracked and needed to be replaced. Before they came to my place I checked their reviews. Was leary of them from the start because of the negative reviews out there. Then I got a call from AHS approving replacement of the water heater and was told I had to shell out an additional $400. All I could think was...great Im getting scammed like all the other reviews. However, I did some research and even got a couple other quotes. Basically my coverage through AHS doesnt cover everything, they just cover the water heater. Im responsible for the extra stuff required to install a new water heater. All other quotes I got were the same. Emergency Plumbings quote was fair and reasonable. Basically, I went into this thinking Emergency Plumbing was going to scam me. However, what I found is that its AHS that let me down by not covering everything. Seems like other reviewers are mad at Emergency Plumbing, but it isnt their fault....fault lays with AHS. They showed on time. Returned calls in a timely manner. Did quality work. Hopefully I dont have a plumbing emergency again, but if I do, I will use Emergency Plumbing again. -
Review 46 (2019-04-04 - Rating: 5)
5 STARS! 🌟🌟🌟🌟🌟 I went through First American Home Warranty and they contacted this company.A Big Thank You to Carsten. Had a couple of leaks and he did the job. Hes very quick ,friendly & experienced.Thank You -
Review 47 (2021-09-15 - Rating: 5)
This company is very prompt and their technicians are always super friendly which I appreciate a lot. They also make great use of technology such as progress trackers and automated texts to let you know when your technician is on their way. I would highly recommend this company! -
Review 48 (2022-02-18 - Rating: 5)
The technician was very polite and thorough !He answered all my questions and did what was needed to be done getting several pieces of equipment from his truck to do the job to my satisfaction!Was very pleased with his approach to get the job done thoroughly! -
Review 49 (2023-07-24 - Rating: 5)
At first when I called I was told it would be a week before they could fit me in. I explained my situation and got a cll back that they could fit me right away. Excellent service I would use them again. -
Review 50 (2022-10-06 - Rating: 4)
Replacement of our water heater took a bit of time but we got it and rep showed good professionalism throughout the installation. -
Review 51 (2023-08-16 - Rating: 5)
Chris is the best and most experienced serviceman. He’s extremely patient and professional while explaining the implication and risks if the work is not properly. -
Review 52 (2018-11-21 - Rating: 5)
CARSTEN was our plumber! Had a toilet problem which another company said needed to be replaced nope carsten fixed it no problem actually early for the job and very polite! Definitely would recommend him and the company. -
Review 53 (2023-01-11 - Rating: 5)
Christopher was prompt and professional. He quickly repaired my shower leak. Very friendly. I will use Emergency Plumbing again! -
Review 54 (2021-12-10 - Rating: 5)
Carsten was fantastic! Excellent customer service and the response time was within the stated appointment window. Carsten has the right personality that customers like myself enjoy giving business to. -
Review 55 (2024-06-26 - Rating: 5)
Christopher was very friendly, explained what was wrong and what he did to fix the problem. Very professional.. -
Review 56 (2023-08-07 - Rating: 5)
On time, good quality and awesome worker.Make sure you get Christopher he explains everything with detail and is understandable when it comes to pricing. -
Review 57 (2024-12-07 - Rating: 5)
Christopher provided an excellent job. -
Review 58 (2021-12-03 - Rating: 5)
Carsten did an amazing job and he even fixed the last plumber’s, from a different company, mistakes. Thanks a lot Carsten, I will definitely keep your number for the future. -
Review 59 (2022-08-10 - Rating: 5)
This company provided us a repair service through a Home Warranty. Tony was on time and efficiently resolved our garbage disposal issue. -
Review 60 (2024-02-20 - Rating: 5)
Tony was great! Fixed the issue and explained the process to me as he was doing the work. -
Review 61 (2023-12-21 - Rating: 5)
Carsten was very nice and answered all my questions with a smile. Great experience. Got the job done. -
Review 62 (2018-12-31 - Rating: 5)
Reported issue with my whirlpool tub to American Home shield. I received a call back within a quick minute. Scheduled appointment right away. -
Review 63 (2023-01-30 - Rating: 5)
I was blown away by how fast and how seamlessly my water heater was replaced. I was able to reach a real human being when I needed to. Thank you Emergency!! -
Review 64 (2021-10-28 - Rating: 5)
The technician knew what he was doing. I appreciated all his hard work. Thanks Emergency Plumbing & Rooter you have a great guy in Matt! -
Review 65 (2021-11-13 - Rating: 5)
Thank you so much for unclogging our drain in Kitchen. Your agent was professional and efficient. Would use your company again. -
Review 66 (2019-11-11 - Rating: 5)
The echnician nwas very professional and did a great job. He was fast and appears to have done the job right and for less cost than we expected. Thank you. -
Review 67 (2022-10-26 - Rating: 5)
Christopher was very respectful, efficient, and got the job done quickly. He explained the issue well in a way that I could understand. -
Review 68 (2024-01-18 - Rating: 5)
How to Post your Review1: Copy your reviewVery pleasant and knowledgeable tech..Carsten really knows. 👍🏽👍🏽👍🏽👍🏽 -
Review 69 (2024-01-10 - Rating: 4)
I called him so many times no one answerBut they show up on timeAnd did a good job -
Review 70 (2022-10-04 - Rating: 5)
Was very quick. Found the issue of why my toilet was constantly running. Replaced the part. Fixed. Super nice too. -
Review 71 (2023-11-03 - Rating: 5)
He came in got straight to work and fixed our problem quickly. He was on time, friendly and professional. -
Review 72 (2023-12-01 - Rating: 5)
Prompt and great service, Fix the problem very quicklyThis was a claim with First American Home Warranty -
Review 73 (2022-04-07 - Rating: 5)
Good service, on time- courteous, qualified, no “surprises” really appreciated the plumber’s job! Phone response was good- overall service outstanding! -
Review 74 (2024-06-26 - Rating: 5)
Im really satisfied with the results. Really exceeded expectations. -
Review 75 (2023-05-16 - Rating: 5)
Matt did a great job. He was very professional and answered any questions I had. -
Review 76 (2024-02-01 - Rating: 5)
Tony did a great job. Knowledgeable, competent and personable. -
Review 77 (2022-08-23 - Rating: 5)
Friendly and knowledgeable technician. Would use them again. Replaced our water heater quickly -
Review 78 (2022-08-05 - Rating: 5)
Technician Matthew was professional and courteous I would highly recommend him to do work to your home. -
Review 79 (2023-11-15 - Rating: 5)
He was on timeVery knowledgeableHe answered all my questionsMost definitely would recommendThank you -
Review 80 (2023-02-14 - Rating: 5)
Really appreciated how personable our technician was. He did the job in a timely fashion amd the job was done right! -
Review 81 (2023-10-30 - Rating: 5)
Quickly restored hot water to my home! Thank you for doing an excellent job. -
Review 82 (2021-10-28 - Rating: 5)
There is no plumbing problem that Chris cannot handle. He is also a nice guy, a rare trait these days! -
Review 83 (2021-12-21 - Rating: 5)
Tony did a great job, quick ,efficient and fixed 3 issues .keep up the good work! -
Review 84 (2024-03-19 - Rating: 5)
Christopher was Awesome! Very professional , very informative and just a nice guy he answered all my 20,000 questions with a smile 👍🙂 -
Review 85 (2022-04-06 - Rating: 5)
Tony is very knowledgeable as well as thorough. Wish he could be my go to guy for everything. -
Review 86 (2021-11-04 - Rating: 5)
Technician identified problem quickly. Replaced the unit eithout question. Completed task in a timely manner. -
Review 87 (2023-12-19 - Rating: 5)
My tech Carsten was very timely, polite, efficient, got things done and explained my plumbing problems in a way that I could understand. Thank you. You guys will definitely be on my A list to call if I need anything and for referrals. Thank you. -
Review 88 (2022-09-23 - Rating: 5)
The best service Carsten was very professional and did an awesome job. -
Review 89 (2023-12-01 - Rating: 5)
Excellent service! Arrived on time! Chris promptly fixed the problem and was extremely polite! He even noticed that I may have a gas leak at my meter! I would definitely recommend this company! And, I will be using them for all my plumbing needs! -
Review 90 (2022-01-11 - Rating: 5)
Replaced our garbage disposal. Technician was courteous and professional. -
Review 91 (2023-11-10 - Rating: 5)
Great team of experienced professionals.excellent customer service. -
Review 92 (2024-04-04 - Rating: 5)
Very timely, professional, courteous and informative. Definitely recommend! -
Review 93 (2024-06-20 - Rating: 5)
Matthew did an awesome job !!!! -
Review 94 (2023-11-09 - Rating: 5)
He went straight to the problem, fix it. I was really happy with the service. -
Review 95 (2022-01-24 - Rating: 5)
Emergency Plumbing & Router sent me a text prior to arrival so I could have my home ready and our dogs put away. When our tech, Chris arrived he was kind, courteous and put a mask on for our safety. He assessed the issue, explained what he was going to do and repaired our leaky shower in minutes using our specific name brand parts. I am especially grateful for his professionalism and will be calling for his service IF we ever need plumbing help again.Thanks, Chris for all your help today! -
Review 96 (2021-09-13 - Rating: 5)
Christopher, has a very pleasant disposition and demonstrated patients in answering my questions and explaining what was done vs what I attempted to fix myself. He also shared eventually I will need to replace PCV, he noticed water low pressure is low. He also, showed me where the PCV was located outside the house. I real appreciated his insight and ability to explain in general terms whats happening with my pluming & what to anticipant. He was on time and finished the work in a timely manner and cleaned up after himself. He showed what parts he replaced and explained why they were replaced. Over-All Christopher gets a 100% rating! Your business card slogan Your Emergency is our #1 Concern is valet! and Christopher is the Chief Safety Commander! Thank you for providing fantastic customer service... :)Pamela Frazier San Bernardino, CA 92407. -
Review 97 (2022-07-14 - Rating: 5)
Rick did a great job fixing our plumbing issue here in Corona. I would recommend him 100%! -
Review 98 (2018-11-17 - Rating: 5)
Great work to help a single gal , thank you so much for your honest and quick work, well done -
Review 99 (2019-11-06 - Rating: 5)
Very fast service. Very nice and efficient technician. Thank you!! -
Review 100 (2023-11-07 - Rating: 5)
They took care of business. -
Review 101 (2024-02-01 - Rating: 5)
Great service friendly and professional -
Review 102 (2023-04-04 - Rating: 5)
The technician was respectful, considerate and knowledgeable -
Review 103 (2021-09-28 - Rating: 5)
Customer friendly, effective communications regarding issue, and timely in providing resolution. -
Review 104 (2023-08-01 - Rating: 5)
Great professional service! -
Review 105 (2021-09-15 - Rating: 5)
He was on time, courteous and fixed 2 toilets and 2 showers very fast!! -
Review 106 (2022-01-11 - Rating: 5)
Knowledgeable & helpful. Went above & beyond. -
Review 107 (2022-12-01 - Rating: 5)
Quick and efficient. Loved the service. -
Review 108 (2023-10-31 - Rating: 5)
Tony gets the job done! -
Review 109 (2023-11-17 - Rating: 5)
Good job thank you. -
Review 110 (2022-08-22 - Rating: 5)
Prompt and very professional. -
Review 111 (2023-03-29 - Rating: 5)
Very professional and on time service. -
Review 112 (2022-04-17 - Rating: 5)
On time, pleasant, clean, efficient. -
Review 113 (2023-02-03 - Rating: 5)
Excellent service! -
Review 114 (2022-09-01 - Rating: 5)
Pressure regulator replacement -
Review 115 (2022-12-21 - Rating: 5)
Friendly and fast! -
Review 116 (2023-05-06 - Rating: 5)
👍 thumbs up