Taylor Heating & Air Conditioning (now a Gene Johnson company)

Located in Puyallup, Washington

Address: 5518 163rd St E, Puyallup, WA 98375, United States

Phone: +1 253-765-8855

Rating: 4.8

Services

Small Business
On-site services
Online estimates
Wheelchair-accessible seating
Wheelchair-accessible toilet
Repair services
Gender-neutral toilets
Appointment required

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-11-05 - Rating: 5)
All the employees that came to our house from Gene Johnson heating were very friendly, polite and did an amazing job installing our furnace. I also really appreciate that they took the time to explain everything to us. We will definitely recommend them to our friends.

Review 2 (2024-12-17 - Rating: 5)
I recently had the pleasure of working with Malulani from Gene Johnson aka Taylor and am very pleased with the work to date. Malu was professional, responsive and efficient. He diagnosed problems quickly, provided clear explanations and solutions. He arrived promptly. He was meticulous and kept everything tidy and clean. Malu will replace my bathtub and ahower tomorrow. I highly recommend Malu

Review 3 (2024-07-09 - Rating: 5)
First Technician Donny R. gave me a quote on a Friday, next thing you know Technician Michael P. and his team were on the way to install my new system on Monday! I recently had the pleasure of working with Gene Johnson Services (formerly Taylor Heating & Air Conditioning) for the installation of a new air conditioner, and I couldn’t be more impressed. Despite the sweltering 95°+ heat, the three technicians (Michael P., Paul M., Chris a., who handled the installation were nothing short of amazing.From the moment they arrived, it was clear that these professionals knew exactly what they were doing. They worked efficiently and diligently, ensuring that every aspect of the installation was handled with the utmost care and precision. Their expertise and commitment were evident in the quality of their work.Even in the extreme heat, the technicians maintained a positive and professional attitude, which made the entire process smooth and stress-free. They took the time to explain the installation process and answered all of my questions thoroughly, demonstrating their deep knowledge and dedication to customer satisfaction.I am incredibly grateful for their hard work and the excellent service provided by Gene Johnson Services. My new air conditioner is running perfectly, and I couldn’t be happier with the results. I highly recommend Gene Johnson Services for anyone in need of heating and air conditioning services – their team is truly top-notch!First photo is the old, second photo is the new!

Review 4 (2024-12-24 - Rating: 5)
Josh and Jackson did an amazing job. Unfortunately, they had to come out on Christmas Eve to replace an old furnace that was no longer working, but they completed everything very well and we experienced no interruptions with anything at home. They were recommended by neighbors and I will also recommend them to anyone else that may need heating/air services.

Review 5 (2024-12-13 - Rating: 5)
Joey De Leon came out to clean my 10 year old electric furnace. It was covered in dirt, dust, and grime. When he finished, it looked factory NEW! He’s the BEST!

Review 6 (2024-09-04 - Rating: 5)
Heard a hissing sound from the water heater area last night. Went to check it out and found out the water expansion tank was leaking. Shut off the water to the water tank and cut power to the water heater. Ran hot water and the leaking slowed dramatically, which allowed time to wait until this morning to find a plumber. Searched online and booked an appointment with Gene Johnson (Fox/Bel Red/Taylor Plumbing) for today from 12p to 7p. Got a call back in 30 minutes from a rep to change the service window to this morning from 8a to 12p, where the dispatcher would call 45-90 min prior to provide an ETA. Got a call around 9:45a saying a plumber should arrive in 50 min - also got a text with the plumbers profile. The plumber, Blake, arrived around 10:40a. Blake checked the leaking expansion tank and the water tank, provided suggestions and price quotes. Opted to replace the expansion tank only today. Blake said no problem and could get it done today. Blake explained what hed do and went to get tools, pump, rags and hose. Blake drained the water tank, uninstalled the leaking expansion tank and installed a new expansion tank. After the new expansion tank was installed, Blake turn on the water to the water heater, checked for leaks and instructed to run hot hot water to let air out then power on the water heater. Blake checked for leaks again and made sure the water heater was heating. Blake indicated the water should be hot in about an hour or so (longer for older tanks). If not, feel free to call him back. Blake got done, collected payment and left around 11:45a.It has been about 6 hours since the expansion tank replacement; and so far so good - got hot water back and no leaks. The whole experience with Gene Johnson was superb. And Blake was excellent - friendly, knowledgeable and professional! Blake cleaned the water tank area before, during and after the expansion tank install - very attentive and caring of the work. Oh, Blake also helped to replace the water sensor alarm batteries and tested the alarm. The alarm didnt sound last night because the batteries were dead. I hope I dont have to call a plumber anytime soon. But if I do, Id definitely call Gene Johnson first.

Review 7 (2024-11-04 - Rating: 5)
I would/will totally recommend Gene Johnson (formerly Taylor)! They were quick, polite, knowledgeable, and reasonably priced. The first technician we had was Donny, he came out and diagnosed what was wrong. I let him know we had dogs, and he made it a point to text instead of knock on his arrival. Which was very much appreciated. Joey was the technician that came to complete the repairs, he was quick yet thorough, and checked over his work twice to make sure it was working properly. Both were very polite and thorough. If you are on the fence about who to call, call these guys, you wont regret it.

Review 8 (2024-11-22 - Rating: 5)
We love this company. They are so organized, knowledgeable and friendly. We have used them in the past for a new furnace and air conditioning system at separate times. Today Dan came out for a tune up. He was very kind and explained in detail what to expect and what we needed for future maintenance. I like the appointment tracker that they provide as well. It made being prepared for our appointment much easier. Thanks Dan!

Review 9 (2024-11-18 - Rating: 5)
I want to give a big thanks to Michael, Z, Johnathon, and Paul from Gene Johnson/Taylor! The team did a great job with my furnace replacement, air purification system and the addition of a heat pump. They installed a new electrical circuit, rebuilt old ductwork and made sure the remaining duct work was good to go. They made sure everything was better than they found it and accommodated all of my requests. Michael also made it easy to understand how to operate the system and Johnathon addressed all of my electrical questions. It was a real team effort with additional kudos to Donny for the assessment and bid, as well as Claudia for working with me on the payment. Satisfied customer and highly recommended.

Review 10 (2024-11-25 - Rating: 5)
Chad was great. His explanation of our problem was clear But most importantly he worked to get it resolved. Our new system is better than we expected. A really great overall experience by all. Not only Chad but the office staff and the installation crew are truly a class actDavid (installer) and his co worker were efficient, courteous, and professional. They knew their product and their expertise made the install very easy.

Review 11 (2024-02-07 - Rating: 5)
Every contact with every worker was extraordinary customer service. I feel like I got a deal even though this kind of thing is expensive. I love how they work and it was extremely fast and responsive; my requests for caution with pets was honored. I just want to rave about these guys!The first contact revealed a crack with a gas leak and the next afternoon I’m sitting with a new furnace installed and zero problems. Courteous, proficient, knowledgeable, Careful, clean, extras: I’m really thrilled!

Review 12 (2024-12-27 - Rating: 5)
Khamani provided excellent and speedy service. After the inspection he gave me a clear breakdown of my furnaces needs. He was also very patient and friendly with my children who were excited to show off there new Christmas presents!

Review 13 (2024-11-29 - Rating: 5)
We had no heat in our house and I called Taylor Heating on a weekend morning and had someone out to access our furnace very quickly, as they prioritize people with no heat. We received a quote right away for several options at varying tier prices. The technician was friendly and transparent about what was going on with our 25 year old furnace. I booked a replacement and was able to get 0% financing with just a simple phone call to their lovely scheduler.Chris Adcock was our installing technician. He was polite, quick and very efficient. Our house is finally warm and I have peace of mind knowing who I can call if anything happens again!

Review 14 (2024-07-05 - Rating: 5)
Although I was not present during the installation of our furnace, the quality and craftsmanship is outstanding! Kudos to Dave for his work! Donny, you are awesome! Thanks guys! I’m grateful for your kind attention!🤙

Review 15 (2024-12-11 - Rating: 5)
We had a great experience and really appreciate John Wood and his hard work to replace our heat pump quickly and professionally. He was knowledgeable and friendly and the pricing seemed fair and reasonable. We highly recommend this company and would use them again in the future.

Review 16 (2024-10-30 - Rating: 5)
Our tech for the day Donnie Rogers was amazing! He was very prompt with great communication. He got up into the attic and had our furnace issue diagnosed within about 30 minutes. Donnie is very straightforward and did not try to upsell us on anything as we are on a budget and heat this time of year is obviously very important. The company has done their best to get the repalcement part needed back in stock and someone is coming to install today - all within a week! We are very happy with our service!

Review 17 (2024-12-17 - Rating: 5)
Amazing people! Donny was Straight forward, very helpful, courteous and educated me on my furnace and didn’t try to over sale!! Best pricing around, extremely affordable for today’s times! I’ll call Taylor Heating (Gene Johnson) every time if I ever have a problem!

Review 18 (2024-12-09 - Rating: 5)
They were able to come really soon after my request for service. Andrew the tech who came diagnosed my problem and was able to fix it same day. He even fixed an outlet that had not worked since I bought the place. Very professional and explained things really well. I will definitely call again if I have issues in the future.

Review 19 (2024-08-12 - Rating: 5)
David went above and beyond installing my new furnace. His knowledge of the product and professionalism brings great credit to his organization and his families name. Taylor Heating is the only company ill use thanks to David.

Review 20 (2024-11-14 - Rating: 5)
Donny arrived and quickly diagnosed the problem with the heating system and provided the quote for repair. Couple days later technician Joey arrived with the parts ordered and repaired the heating system. Great service provided by Gene Johnson Team. It’s also nice to meet the company GM out in the field working alongside with their technicians. This is a great company and thank you for your service to the community.

Review 21 (2024-12-23 - Rating: 5)
Sean is professional, efficient, and friendly. This was our first time using this company and we will have them back to do further work once water damage is cleared.

Review 22 (2023-12-15 - Rating: 5)
We bought a salt free water softening system for our hard water here in Lacey, WA.We requested Taylor Heating & Air Conditioning to install and train us on the new system.John and his assistant arrived on time and had of the needed tools, plumbing bit and pieces, and expertise to complete the job. John made 2 trips (filled the tanks with water and installed the sediment filter on our garage wall.) He and Blake returned 48 hours later to plumb the system and test for leaks.Everything worked out well and we were well pleased with the quality of the work and the price we paid. John was very technically skilled, and he patiently answered all of my questions about the system.I highly recommend John, Blake, and Taylor Heating and Air Conditioning for any projects you might need help with.Update: Based on Johns recommendation, we asked Taylor Heating and A/C to install a feeder line from our gas meter to power our portable generator.On December 14th, 2023 John and his assistant, Blake arrived on time and with all of the needed parts and materials to complete the project. John fabricated connector parts that allows our generator to use a flexible hose with a quick connect fitting. John and Blake also were great about providing us with training tips and cautions about keeping the generator away from the gas meter vent and tested the generator with the new feeder line.We were very happy with quality of work and price we paid for John and Blake to complete this job.We highly recommend Taylor Heating & A/C for any work you might require. Thanks, guys!

Review 23 (2024-11-23 - Rating: 5)
My new heater stopped working. When I called in no time someone came and fixed it and also found some problems , that has to be fixed . Right away the office called and made a new appointment for me. Thanks to Thomas who came to fix my heater. For 2 days I had a small portable heater that quit on the 3rd day. I appreciate that Thomas came soon and fixed my main heater. It has been so cold in my house.I commend Thomas for his being professional and so quick in knowing what was wrong . You know an expert when you see one. And he also noted water leakage that he said will be a problem if not fix soon. And he is scheduled to come next week.I also appreciate Lexi at the office , she was so caring and attentive to my concerns. Thank you.

Review 24 (2024-12-31 - Rating: 5)
Darin came out to help with a persistent leak in our high efficiency furnace. He took his time to explain what he found and the next steps that needed to happen. Thank you for the great service.

Review 25 (2024-11-29 - Rating: 5)
A+ company & crew!Fast, responsive, reasonable cost, prompt arrival, efficient and clean work. Had Aaron install a couple wired security cameras and swap a breaker—he went above and beyond to make the install nearly invisible and took the time to talk through various options and recommendations. Will be my first call next time I have an electrical question / need.

Review 26 (2024-12-28 - Rating: 5)
My water heater died on 12/23 after serving my home for 25 years. Inappropriate timing, called and got a technician out on the 26th, he could have come on the 24th, but my schedule did not allow. He gave 3 quotes. I choose the quote that brought the water heater up to todays building codes, so if I decide down the road to sell, I will not have to mess with bringing the water heater up to the current building codes.The technician was great. He came on the 27th to replace the water heater on time. The water heater was stubborn, took him longer to remove than he figured it would, but, he was undaunted and he got it removed. He fixed the piping, called in a restoration company as the old water heater had mold behind it from a prior leak that had been repaired. He made all necessary updates, installed the new water heater, cleaned up after himself, even had his own vacuum to clean up with. The restoration company will come on Monday to check prior damage to be sure things are safe, floor, air, etc.After 6 hours, technician was finished, and I have a water heater with hot water and up to code. Thank you for a job well done. I recommend, may not have been the cheapest, but I got great workmanship and a friendly technician, who takes pride in his job.

Review 27 (2025-01-06 - Rating: 5)
Maulana Kaeo was professional and courteous when he fixed my well water shutoff valve today. He gave me multiple estimates based on possible outcomes of trying to disconnect old and rusted pipes. He did a great job getting my water back on. Will recommend Malulani and Gene Johnson Plumbing!

Review 28 (2024-10-08 - Rating: 5)
This was the best diagnostic visit for any service or company I’ve ever had! From the appt process, to the follow text messages, the confirmation text with Donny’s picture and a few personal details about him that made me feel like I knew him before he arrived! Then there was the actual service call, Donny was simply amazing!!! Super kind, patient, answered all of my questions, showed me a video of the problem and testing he did in the attic, and talked to my daughter who is the homeowner (over the phone) to explain everything he shared with me! Exceptional world class service Donny provided! Thank you so very much!

Review 29 (2024-12-30 - Rating: 5)
Dad says, Thank you for your prompt service. Its a pleasure doing business with you.He was good to work with; better than averageWe really appreciate the thorough explanations and prompt service😊👍

Review 30 (2024-12-19 - Rating: 5)
Sean came to our house to fix our water heater. After running the full diagnostics, it was determined that we needed a new one. We are in a manufactured home. It turned out to be a really hard job, due to space confinement and the fact that the people who installed the current heater did a botched job. Sean stayed steady and worked his butt off to make sure we had hot , running water before he left that evening. He was very professional and polite. Id recommend him and his company for any of your plumbing needs.

Review 31 (2024-11-19 - Rating: 5)
John was very kind and polite and actually showed up earlier than expected. He went right to work inspecting my hot water tank and explained to me what the problem was. After calling around for the part while still here at my home he was then able to give me a quote of what my total cost would be. I needed a few days to make a decision because of the expense but otherwise I was very impressed with him.

Review 32 (2024-12-14 - Rating: 5)
Owen Philips of Gene Johnson has been a wonderful plumber. He was tremendous at customer service- coordinating all of the details, answering questions, and editing proposals and then completed my project as proposed, and within budget. The work is really impressive- my home now has a hydronic heat system which will last years, will be maintenance free, and is highly efficient. Highly recommend.

Review 33 (2024-08-08 - Rating: 5)
John at Taylor Heating was excellent! He was knowledgeable about the plumbing issue we were experiencing, he showed us pictures of the before and after before covering up the plumbing work and the work was so clean and well put together. I feel confident about the work he did. He took his time and care while in our home. John was also super friendly and explained the work he would be doing every step of the way. I don’t know if he is an owner of the business but he is definitely invested in the work he does. Taylor Heating is lucky to have him and I will definitely be using Taylor Heating again in the future. They have earned my trust. I’m happy to recommend John and Taylor Heating.

Review 34 (2024-11-24 - Rating: 5)
I am a 1st time user of Gene Johnson company and had a very good experience from the 1st phone call. My technician, Andrew, did a thorough analysis of the problem while listening to my input as well on this drain problem. He then offered multiple fixes and explained what would be done and how it would be done for each one. After I made my decision, he went right to work, and all went well from start to finish. Thanks, Andrew, for a job well done!

Review 35 (2024-11-27 - Rating: 5)
Malu, from Gene Johnson, did an outstanding job of fixing an unexpected leak in our clothes washer water source faucets. He recommended a superior replacement to the original fixture, and had the situation diagnosed and fixed in less than 2 hours. He was on site in less than 24 hours from when my wife made the call. Outstanding response, great service, and personable staff. We will definitely call again!

Review 36 (2024-11-22 - Rating: 5)
We are so pleased with Gene Johnson Plumbing. John, the technician, that came to inspect the leak in our crawlspace today, was very thorough and explained everything that we had concerns with. John is a very knowledgable technician. They were very helpful not only in their work, but made allowances for time in the scheduling. I highly recommend them.

Review 37 (2024-12-26 - Rating: 5)
Jonathon was great. Quick, very knowledgeable, and had great suggestions for us to use our generator more effectively. It’s nice to have a local company that is reliable.

Review 38 (2024-12-29 - Rating: 5)
Donny Rogers came out (on time!) to take a look at our furnace that had gone out. He was great to work with and did a fantastic job of getting everything working again and giving suggestions for improvements in the future.

Review 39 (2024-05-28 - Rating: 5)
Scheduled a visit to possibly repair a 20yo gas water heater. After a quick diagnosis it just made sense to replace with a new unit instead. Sean had a new heater already in van so was able to replace on the spot in less than 2 hours. One of my best experiences with a residential contractor. Highly recommended!

Review 40 (2024-07-29 - Rating: 5)
Our AC went out and we were able to schedule an appointment online over the weekend. Jonah was super personable and communicative - he diagnosed the problem and resolved it well - he was super meticulous and made sure that everything was working well before he left. Price was very reasonable compared to another company that serviced our unit previously. We were super pleased with Taylor Heating and especially with Jonah.

Review 41 (2024-11-19 - Rating: 5)
Aaron Urbina came out to inspect our upstairs light switch. Turns out it was just a faulty switch. Aaron was quick to identify this, replaced it, cleaned up his work and made sure the switch was functioning as well as the other two that were connected. He did a great job! Very professional and respectful throughout. Couldn’t be happier. Thanks Aaron!

Review 42 (2023-02-13 - Rating: 5)
I have been totally impressed with Taylors Heating... from initial contact to schedule appointment, to working with the estimator, to scheduling installation and having the techs come out and do the work.had both an old furnace replaced and a new a/c unit installed. the guys were on time and finished, cleaned up and had answered all my questions in less than 7 hours.everything looks great and I look forward to having more consistent temp in the house and will definitely be using again.

Review 43 (2024-07-19 - Rating: 5)
Alex did an amazing job for me in the tiniest of crawlspaces! He worked tirelessly for almost a whole day and his work! Wow outstanding. Best pipe job I’ve seen ever!

Review 44 (2024-11-07 - Rating: 5)
Taylor did an outstanding job of fixing my electrical issues; however, now my oven overhead vent pops the GFCI connector when turning on the light or exhaust fan. Apparently there is a short in the circuit.

Review 45 (2024-11-04 - Rating: 5)
I just want to thank Donny, Rich, David and Aaron. They took great care of the new furnace I purchased and did it in a timely manner. They didn’t try to up sell me on anything which was nice and were just honest people. After they finished they even swept out my garage which they didn’t have to do! I will recommend them to my neighbors! Thanks fellas

Review 46 (2024-10-21 - Rating: 5)
Jonathan was amazing. Kind and it was easy to understand his explanation of what was wrong with my electrical outlet. He was quick and very thorough. If I ever have another problem he is who I will contact. Thanks again.

Review 47 (2024-06-25 - Rating: 5)
Nar Lopez came to my home to provide an assessment and estimate for adding cooling. Nar helped me consider all the details and options for choosing the best furnace and heat pump for my home and small back yard space. Nar was thorough and never pushy. He was friendly and professional and a pleasure to work with!Chris and Cameron did the installation and they were also very friendly and professional and easy to communicate with. They were respectful of my home and helped make sure my dog was safe during the process of them going in and out of the house. Their work was efficient and everything was done so quickly. They took the time to make sure I knew how to work my new thermostat.I highly recommend Nar Lopez and the entire Gene Johnson team!

Review 48 (2024-12-06 - Rating: 5)
Gene Johnson Heating personnel, Donny Rogers, diagnosed our gas furnace and fou d the solution to to problem. He was thorough a d explained each step of the way to me. He was knowledgeable and courtesy. I am very pleased and will continue to use Gene Johnson.

Review 49 (2024-12-21 - Rating: 5)
Our furnace began to show error codes on the thermostat and stopped working. I called after hours and was helped to schedule an appointment the next morning. Everyone is Very professional and personable. Donnie, who came out to the house, took the time to explain what was going on that was making g our furnace stop working. He left a contact number in case we had the same problem. Would recommend this company

Review 50 (2024-12-03 - Rating: 5)
Trae Morrison did a fantastic job! He arrived on time, quickly assessed the situation, fetched the parts from his truck and fixed the issue. He also showed me a few tips to troubleshoot that problem next time. He’s a credit to the profession and an asset to His organization.

Review 51 (2024-10-23 - Rating: 5)
David came out to check the water heater that was leaking. He let us know that the tank itself was cracked and needed to be replaced. He also gave us information we didn’t know about caring for our next water heater. He was very knowledgeable and professional. Highly recommend!

Review 52 (2024-08-06 - Rating: 5)
My fan on my heat pump quit working. So I reached out to Taylor Heating (which is now Gene Johnson). They were able to schedule me a few days out.Donny gave me a call in the morning the day that we were scheduled, let me know he was on his way. Once he got here, within a few minutes he had it up and running. He explained what was wrong and replaced a capacitor. Yay, we have A/C again!He is very professional, knowledgeable and friendly. All in all, a really good guy. I highly recommend working with him. I will definitely call them again for any heating/plumbing issues I have in the future. Thanks so much

Review 53 (2024-11-27 - Rating: 5)
Donny was our service provider today. He was very professional and knowledgeable. He fixed our furnace quick and ensured it was working properly. I would definitely recommend working with this technician and company again.

Review 54 (2024-08-14 - Rating: 5)
Matthew with Gene Johnson Plumbing! We cannot say enough good things about this company. We struggled for over a month trying to find somebody to help us with our plumbing and we had a complicated project. We are located two hours away from their business and they took the time to come out here, analyze the project, come up with a plan, stay in constant contact with us and then did the job At a very fair price! Matthew was personable, friendly, knowledgeable and completely focused on the job and doing it right and he nailed it! We would not hesitate to refer this company or use this company again in the future. Thank you so much for everything you did for us.

Review 55 (2024-09-28 - Rating: 5)
Great experience. Had Blake as my technician, showed me the whole flushing and servicing of my tankless water heater since my first time with one. Also did a bib faucet replacement. Checked around and their prices were consistent with industry standard. And they have a military discount! Very good experience. Definitely recommend, although their call center/dispatch clearly need to be better organized and streamlined.

Review 56 (2024-08-09 - Rating: 5)
I recently had the pleasure of working with Gene Johnson (Formerly Taylor) to replace my water heater. From the first call through the completion of the project it was a very pleasant experience. Everyone I spoke with was professional, knowledgeable, and friendly. My first call was to Nick Steven’s (We had worked with him to replace our furnace and install AC a few years ago—also a great experience) Nick hooked us up with Blake Viles who came out to give us an estimate. Blake showed up on time and walked us through the process in a clear, concise manner. Then when we decided to have Gene Johnson do the work, John Wood was our installer. He showed up the very next day after our decision, once again right on time. He explained the process clearly, answered all my questions, worked quickly, and left the job site cleaner than it was when he started. And the results from all of this are some very comfortable showers. In other words, the hot water heater is working perfectly.This was our second experience working with Gene Johnson (Taylor) and we couldn’t be happier. I can wholeheartedly recommend them for your home heating /cooling needs.

Review 57 (2024-07-15 - Rating: 5)
Call them, you can’t go wrong! Donny came to service my exterior air compressor when it failed during a heat wave. Within minutes he had a diagnosis and plan to repair/replace. He was very thorough in his troubleshooting, even checking heating which went above the call of duty. I’m taking the time to shout this man out because he was efficient, professional in every manner (it’s rare to get friendly customer service these days that are customer oriented), and speaking to him you could tell how knowledgeable he was through his own experience. He even took the time to show me firsthand what he found, and gave the best advice on how to move forward. Any home owner will want an honest guy like Donny to tell you like it is! This man deserves a raise due to representing the company just as advertised: “Clean, Experienced, Professional.”

Review 58 (2024-10-18 - Rating: 5)
Darin did a great job. Had some issues after installing the part. Did a lot of troubleshooting to figure out what was going on and realized the the part sent was wrong. I really appreciated his attention to detail and his communication. Most people would have installed and left. Cant recommend him enough!

Review 59 (2024-12-17 - Rating: 5)
Chad Wittig came out to inspect our 2 year old furnace which we had been having issues with ever since the storm two weeks ago. He was very professional, personable and informative. The issue should be resolved once the part(s) come in. At least we now have answers and most of it falls under the warranty. Looking forward to having our heat back soon. Thank you Chad and Gene Johnson!Update:It took a little longer than expected, but we have heat!!! We’d like to thank HVAC technician, Khamani McQueen. He was very friendly, helpful and professional. He even found issues that we had no idea even existed. He went in our crawl space to give us pictures of the issue. The previous HVAC company failed to attach one of our vents and left the duct work open.If I have one knock on Gene Johnson, it’s their lack of communication. Other than that, when they did communicate, they were very friendly and helpful as well. I will be using their services again and I do recommend them. Thank you for the gift of heat.

Review 60 (2024-08-16 - Rating: 5)
Dan was quite professional. Gave me an advance call to let me know he was on his way. Explained how things work and walked me through what to do for maintenance. He was thorough and cleaned up the debri.Highly recommend!

Review 61 (2024-10-31 - Rating: 5)
Reached out to have scheduled service on our HVAC unit. Despite needing to be rescheduled twice, communication was excellent and when Thomas did come out, he was professional and efficient! I appreciated having photos in addition to a careful explanation of fixes that were done.

Review 62 (2024-11-22 - Rating: 5)
Andrew was excellent, professional, knowledgeable, and willing to let us bounce questions off of him to better understand our situation. Quote for potential future services was well laid out and easy to understand. All around good experience. Thank you Andrew

Review 63 (2024-09-21 - Rating: 5)
The young man was very personal and professional. I would recommend him to anyone. He did a great job,no screwing around just got down to business. Being a pipe filter for 50 years i would work with him any day. You have a great employee. Hire more like him. Good ethics and pride in his job. A rare find. Thank you for your service.

Review 64 (2024-12-19 - Rating: 5)
Trae Morrison was the technician that came out to give me the bid to replace my electric water. He was friendly, polite & thorough & provided the complete bid immediately after his inspection.I have not scheduled the work yet.

Review 65 (2024-11-04 - Rating: 5)
I had been running on half power in my house since Friday and called Taylor heating about my problem. They can out on Monday and found the problem and only charged me the service charge. Aaron was very personal and helpful to me . I recommend this company whole hardly.

Review 66 (2024-11-18 - Rating: 5)
Khamani stopped by to perform our annual heat pump inspection. Once the inspection was done, he suggested a few things that could help prolong our unit and/or enhance our indoor air quality. At no point did I feel pressured to purchase right then and there but was given all the facts so that I could make an informed decision in the future. I appreciated that as well as his professionalism.

Review 67 (2024-12-24 - Rating: 5)
Khamani and team at gene johnson did an amazing job servicing my heater. Very detailed inspection and walked me through all of it to help me understand what they were doing. Khamani did an amazing job!! Great work and highly recommended

Review 68 (2024-09-08 - Rating: 4)
At first I was frustrated because I wanted only to know if a confirmed broken part was under warranty and they wouldn’t confirm over the phone with the serial number if the part was covered, they stated they had to send a dispatch which would cost me $60, if I chose not to do work with them, I’d be left with that cost. Immediately upon arrival the technician knew that the part was under warranty without even looking at my furnace, so it was something that could have been easily confirmed. The technician was incredibly kind, knowledgeable, and thorough. He confirmed and diagnosed the issue and when I asked to wait on the invoice to see if we could afford the work, he waived the dispatch fee. His customer service and kindness was enough to have changed the way I was feeling about the company.

Review 69 (2024-12-18 - Rating: 5)
Grandmothers power went out after a big windstorm and when it came back on our heat didnt. We called our regular repair company and were told that the wait would be about two weeks before anyone could service the furnace.My grandmother couldnt be in the cold that long so we looked elsewhere, lucky for us we found Gene Johnson. Technician Donny Rogers came out less than 12 hours later early in the morning to diagnose our problem. We were shown many options for repairing the existing furnace and for buying a new one (ours was over 21 years old) and we decided on getting a new one. Our service charged was waived and the very next morning we had a crew out here to take the old furnace out and replace it.Josh and Jackson were early and eager greeting my grandmother and her dog, they were so quick I barely even realized they had got started when they finished up. The house is warm and all the workers were more than polite, definitely a happy customer.To everyone reading who might try to use the cheapest company available, just use Gene Johnson. Its so much more affordable than most but even more professional than them, pay once with this company instead of twice with the other guy. Thank you Donny, Josh and Jackson you really treated my grandmother how people used to.

Review 70 (2024-12-23 - Rating: 5)
Judge just completed a fairly difficult task of installing our new garbage disposal. He did a great job and he personally was very helpful to us. Thank you for sending him out.

Review 71 (2024-12-15 - Rating: 5)
Aaron Urbina helped us with our low voltage lighting. He was so friendly and creative in resolving our problem! I would absolutely hire Taylor Heating and AC again! They are professional, prompt knowledgeable!

Review 72 (2024-10-12 - Rating: 5)
Steven was amazing and answered all my questions and showed me his work and had me try out what he repaired both the toilet and the shower. He was very polite too. He was a very skilled in plumber. I know who I am calling for my other plumbing needs.

Review 73 (2024-10-26 - Rating: 4)
Noah did an excellent job. We were experiencing issues with the pilot on our brand new Bradford White water heater, which kept going out. He initially resolved the issue by replacing the control valve (which had already been replaced shortly after purchasing the heater in November of 2023). This fix worked temporarily, lasting about an hour. However, he returned that afternoon and successfully addressed the problem once again. I deducted one star not because of Noahs exceptional work—he was fantastic—but due to the fact that this new water heater has had problems (same issue replacing the control valve twice now) in less than a year since I bought it from Gene Johnson.

Review 74 (2024-11-23 - Rating: 5)
Donny was excellent! He explained what had happened with our furance and checked to make sure everything was running properly. Our furance is about 20 years old, were due for a new one soon. Donny went over all our options with us and explained everything in detail. Wed recommend Donny to anyone!

Review 75 (2024-11-16 - Rating: 5)
Taylor Heating And Ac.Thanks again, Aaron for your professionalism and for the timely manner that you were able to come to our house. I’m really surprised that you didn’t charge more since you had to drive all the way to Fort Lauderdale.(Katie can attest to this)By the way, Katie, congratulations to you and Spencer. Spencer is getting a great gal.

Review 76 (2024-12-04 - Rating: 5)
Darin arrived promptly this afternoon & immediately went to work troubleshooting the heat pump. He located the problem & clearly explained with me the next steps moving forward to make the necessary repairs. Darin has worked on our HVAC system in the past and as usual great service. This company ( and Darin) provide great customer service & are ensuring our home is heated/ cooled. Highly recommended!

Review 77 (2024-12-11 - Rating: 5)
Technician Darin (the one with the awesome beard) has an equally awesome attitude and desire to help fix the problem with my furnace. This is my 1st interaction with the Gene Johnson company since it’s changed from Taylor Heating. The problem isn’t resolved yet (waiting for parts and repair), but so far so good.

Review 78 (2024-11-08 - Rating: 5)
Technician was really amazing. He diagnosed the problem, gave me options, answered all of my questions. Super friendly and professional. Will definitely use again.

Review 79 (2024-11-03 - Rating: 5)
Khamani McQueen did our furnace service and we were very Impressed with him. He was very thorough and answered all questions (we had a few!). He was personable and knowledgeable. Thank you Gene Johnson Heating & AC for sending us an employee of this caliber.

Review 80 (2024-09-13 - Rating: 5)
My furnace was installed several years ago and all of a sudden it quit working. Darin showed up from Gene Johnson (Tayor Heating) and had it diagnosed very quickly. The problem was the circuit board not sending voltage to the gas valve which was caused from a bad circuit board.Luckily, I am on their yearly maintenance plan and did not have to pay for the service call and no charge to install a new circuit board. I believe the board is covered under the existing warranty.So far, I have been very pleased withthe company and would recommend them to anyone looking for heating and air conditioning systems. They are very upfront and honest to deal with.Be sure and ask about their yearly maintenance plans and save yourself some money.

Review 81 (2024-12-20 - Rating: 5)
Great technician. Very polite and nice. Was able to get a discount, and the payments are low enough to manage.It was the first time I heard the heatpump was outside. I thought it would be with the heater.The technician was very informative.

Review 82 (2024-12-23 - Rating: 5)
The technician (Anthony Hansen) was detailed and was patient when explaining everything to me. He signed me up for a great deal. Thanks

Review 83 (2024-05-10 - Rating: 5)
Update - Jonah came out for my early service and did a great job.Good and quick service, overall, on the replacement of my furnance and heat pump. However, installation techs left their equipment aftwr they show use the updates and that they werw finishing upThey also didnt secure side panel, leaving it exposed, overnight. Had to call back to have another tech come out and complete the job the next day and ensure heat pump wasnt affected.

Review 84 (2024-08-07 - Rating: 5)
Serviceman Cory Davidson did my HVAC tuneup today and I had worked with him on a recent repair as well. Cory is prompt, efficient, courteous, and does a great job. I would recommend him and his company Gene Johnson to anyone needing furnace work completed.

Review 85 (2024-12-05 - Rating: 5)
Thomas was incredibly professional, extremely knowledgeable and worked incredibly efficiently and effectively to resolve my problem. In a quick and easy and polite professional manner.. Thomas is a fantastic tech that I would have back out at my home anytime.

Review 86 (2024-12-05 - Rating: 5)
Khamani was outstanding. Came to do my semi-annual maintenence check. He was very thorough, smart, efficient and highly professional. Clearly knew I was in good hands. I needed a couple of minor items repaired/replaced. He patiently explained their functions and why they were important to the heating system. I really liked how his employer (Gene Johnson) was proactive in communcation with us as well as providing an introduction to Khamani via email. Very positive experience all around.

Review 87 (2024-10-25 - Rating: 5)
Navigating home maintenance as a woman has its challenges. Seen as an easy target for an up sale, I’ve become cautious of who I trust. Joey De Leon assessed my hvac system, provided me with honest, clear communication and left my furnace & heat pump working in tip top shape without any of the bs. He is now my go to guy for annual preventive care, and who I trust to fix any issues that may arise!

Review 88 (2024-02-01 - Rating: 5)
The Taylor team was quick and professional in installing our new furnace and heat pump. They answered all our questions and made sure that we understood how they operated. Thank you, David Cuyle, Collin Miller, and Tania Leal.

Review 89 (2024-08-04 - Rating: 5)
The technician, Blake gave us a free estimate, explained throughly the cost, and the financing offer of zero interest. There were no hidden fees at the end of the work, it was exactly as Blake quoted. Sean, the plumber came that same day and installed a new hot water tank. Explained lots of things. He did a really good job removing the old one and installing everything new. The job was clean, the welding of the pipes looks like a work of art. Eye appealing. Sean did a really good job and we are very happy with our new hot water tank that comes with 2 different types of warranty. I definitely would recommend Gene Johnson company. I’m glad we found them and decided to have them replace our 20+ old hot water tank. They made the complete process easy and stress free.

Review 90 (2024-10-25 - Rating: 5)
Josh and his crew were professional outstanding cats. Installation #1 in my book. Dont think twice if you need a furnace replaced. Call them asap!!Thank crew for everything!! 💯

Review 91 (2024-09-12 - Rating: 5)
I had an electrical issue at my clients home looking for a company and found this one.The technician name was Andrew Walton. Have to say he was one of the best guys I have met knew his job answered all my questions great guy .Will definitely recommend his company to friends and family

Review 92 (2024-09-09 - Rating: 5)
Professional, courteous, a pleasure to talk and ask questions of, very knowledgeable.Cleaned after his work, insured everything worked properly and without any issues.Insured we knew how everything worked, and insured we were able to work controls properly.We are very pleased with our outcome thankÿou

Review 93 (2024-08-07 - Rating: 5)
Yesterday We had an issue that needed immediate attention. Plumbing.We called and had someone come out. They sent John out and Man am I glad they did. Out of all the professionals that came out and gave an estimate John was the most professional, most courteous, most to the point and the nicest.He explained everything He had to do and how long it was going to take him.John was great. If I could give 10 stars I would. Seriously. In this Day and Age good customer service is rare. John made us feel confident that he knew exactly what he was doing.Thanks Guys really.

Review 94 (2024-10-02 - Rating: 5)
Professionalism, politeness, and customer obsession, Blake had it all. He addressed our concerns patiently and helped me prioritize all the non-urgent projects to improve my whole house plumbing. I’m happy to refer him to anyone who needs too-notch service.

Review 95 (2023-09-24 - Rating: 5)
Ryan came out to give us a quote on our new shed buildings, small house and RV hookup. Very competitive pricing, listened to all our questions and answered everyone of them! On time and scheduling was easy without a ton of waiting. Will update as things move forward. Highly recommend!

Review 96 (2024-11-27 - Rating: 5)
Just had a good experience with Gene Johnson formerly Taylor Heating. Their tech Khamani was thorough, knowledgeable and explained everything from start to finish. Very happy with the service I received.

Review 97 (2024-09-13 - Rating: 5)
ANDREW WATLON was great in helping me resolve my electrical issue. Hes very professional and knowledgeable. I would recommend him to anyone looking for electrical work. GENE JOHNSON SERVICES is lucky to have Andrew as an employee.

Review 98 (2024-11-07 - Rating: 5)
John was able to determine quickly what needed to be done and had us up and running quickly after several days of not being able to use our dryer, hot water heater, stove or generator. I would not hesitate to recommend his services.

Review 99 (2024-10-14 - Rating: 4)
Daniel performed a maintenance check on our extremely old furnace, shared his concerns/recommendation for replacing it, and provided estimates for 3 options immediately following his inspection.He was very professional, friendly, and knowledgeable…providing the level of detail I needed to understand why it needs to be replaced instead of repaired.

Review 100 (2024-12-07 - Rating: 5)
Trae provided exceptional service, offering a fair and transparent quote, and completing the job efficiently and effectively. His professionalism, expertise, and friendly demeanor made the entire experience stress-free!

Review 101 (2024-07-20 - Rating: 5)
Donny was professional and efficient with his work. Very easy to talk to and was able to explain to us for us to understand what the problem was with our AC. Our family and pups are thankful for his time helping us out. Would recommend anyone having HVAC problems to reach out to him and their team at Gene Johnson. Thank you for your service!

Review 102 (2024-11-29 - Rating: 5)
Donny was awesome! He arrived on time and was very friendly and professional. He diagnosed the problem and discussed next steps and gave a reasonable quote.

Review 103 (2024-11-19 - Rating: 5)
Top of the line service 👌. The service was smooth, my water heater is now firing 🔥 hot. i appreciate the professionalism of the worker. Cleans up after he was done and give good recommendations. Thank you guys

Review 104 (2024-12-07 - Rating: 5)
Darin T. is friendly and knowledgeable. He did a great job explaining the issue we were experiencing with our furnace. I highly recommend him.

Review 105 (2024-10-03 - Rating: 5)
Dan was very professional. He walk threw all of what he was doing. He made sure I was afforded the opportunity to ask questions. In the end, he provided me with other options for the future. I really appreciated the call an hour prior to arriving.

Review 106 (2024-07-31 - Rating: 5)
I called Taylor Heating & Air Conditioning refered by a friend who liked them very much ,I spoke to Chad Witting who came to my house to give me a quote he was on time very polite and answered all my questions and explained as much as i Icould think of he was very thorough, he showed me he cared because he to my questions I highly recommend Chad as well as my installers CHRIS AdCOCK & Gene Johnson they were on time and very nice easy to talk to made me feel comfortable with them in my house and they did not waste time and everything worked very well they cleaned up and did a great job!! Out of 5 stares I give the whole deal 5 stars they did every thing they said they would do great job!

Review 107 (2024-08-27 - Rating: 5)
Chad was very knowledgeable and took his time checking every wire and every part on the furnace to diagnose the problem. When we realized the furnace needed to be replaced he took time to explain to me all the differences between heat pumps vs furnaces and AC units and took time pricing each out for me. I so appreciate how he didnt try to upsell me anything as so many companies seem to do now! I 100% recommend this company!

Review 108 (2024-07-12 - Rating: 5)
This is the 3rd time I’ve had Gene Johnson out. This time was for a water leak. Sean S. was knowledgeable, professional and really friendly. He answered my questions and explained things in terms that I could understand. He was amazing!There’s a reason I’ve continued to use Gene Johnson for my heating and plumbing needs! They are very responsive, efficient and effective! Highly recommend !

Review 109 (2024-10-29 - Rating: 5)
What a great team! They were very nice and very professional! They completed a full reinstallation of our furnace and we are completely satisfied! I would definitely recommend them!

Review 110 (2024-12-16 - Rating: 5)
Anthony came out quickly with great communication! He serviced my HVAC system and did a great job while being very professional and respectful!

Review 111 (2024-10-04 - Rating: 5)
David Diaz and David Cuyle came out to replace my broken furnace, they were quick and explained the process. Awesome job thanks. I might have submitted the wrong review, Donny Rogers also assisted through the process and he did great as well.

Review 112 (2024-07-05 - Rating: 5)
John Wood was sent out to fix our 2 clogged toilets and to fix the water temperature in our shower. John was very knowledgeable and thorough.He gave us options and went over the pricing with us. He really took time to explain everything ..We really appreciated all his hard work and we recommend him for your plumbing needs!!!John came to our home again today and installed a part to our bathtub for hot water...he also helped us gett our air conditioner up and running...John had everything running within 30 min.Hot water and air....so happy to have a reliable Company for our home needs and John who is friendly and professional...Thank you.

Review 113 (2024-12-22 - Rating: 4)
Our plumbing technician, Branson, did a fantastic job replacing our water heaters and bringing our pipes up to code. It was a very long day for him but he stayed until the job was complete. Thank you.

Review 114 (2024-10-22 - Rating: 5)
My technician Blake from Gene Johnson Plumbing was excellent! Arrived on time, great communication, professional, quality work. Highly recommended A++++.

Review 115 (2024-10-22 - Rating: 5)
I am a single retired teacher and called out again to Gene Johnson Plumbing and heating. Jose Gunman shall now be my plumbing technician. He is so kind and respectful helping me up and down mu basement stairs; giving guidance and help with water heater replacement. Great to have someone ai know I can trust and will call with future needs. Best technician I have ever encountered; he put me at ease; helping me every step of the way.

Review 116 (2024-06-07 - Rating: 5)
Service was excellent!!!! Would recommend there services to family and friends.Blake and Sean were great!They were both very informative giving me knowledge of my new water heater.

Review 117 (2024-10-06 - Rating: 5)
Shoutout to Chad and HVAC team. They did an awesome job replacing our oil furnace to heat pump. They gave us the quote that is enough on our budget.Also we did upgrade our electrical panel would like to thank their team for doing a great job putting it!Grace and John L.

Review 118 (2024-07-06 - Rating: 5)
Donny and his co workers are the best around! They worked quickly and efficiently to solve our issue with care. Donny has checked in on us several times to ensure the quality of work is up to his standard. I would highly recommend using the company for your AC needs. I am so impressed with how hard they work on customer service and satisfaction.

Review 119 (2024-10-12 - Rating: 5)
We are absolutely satisfied with this company and their electrician Aaron. He came out and got our power going. He checked everything found the problem and solved it. We are definitely keeping this number to the company and absolutely recommending them to our friends

Review 120 (2022-02-01 - Rating: 5)
Taylor Heating replaced our furnace and installed a new heat pump/AC unit. They made the entire process seamless. Easy bidding and scheduling process. Very quick turn around for install, excellent price and their installers were professional, friendly, and speedy! Thank you so much, we highly recommend you guys!

Review 121 (2024-09-24 - Rating: 5)
Would definitely use Gene Johnson Electrical for our future electrician needs. It was easy and quick to make an appt in an emergency situation. The electrician that came out, Johnathon H., diagnosed our issue in seconds. He was extremely kind, knowledgeable, and thorough.

Review 122 (2024-09-09 - Rating: 5)
Derek showed up on time, took the time to put on booties when entering the home and asked specific clarifying questions regarding the plumbing issues. He was professional throughout and completely thorough from start to finish verified there were no leaks, found the issues with the drain in the half bath pedestal sink! Finalized the payment for Services rendered asked if I had any remaining questions or concerns and left after completion!

Review 123 (2024-08-31 - Rating: 5)
Drew and Mac were professional and friendly. They communicated with me everything they were doing and worked quickly. Once they were finished you couldn’t tell anyone had been in there working. I’m very happy with my experience and strongly recommend them.

Review 124 (2024-09-30 - Rating: 5)
Gene Johnson furnaces did a great job installing a new furnace into a rental home of ours. Very professional and hit it done in only 2 hours. They were low bid on the job as well. Try them!

Review 125 (2024-10-25 - Rating: 5)
Our technician was prompt, informative, and thorough! He took the time to explain what should be updated, the options we had, and answer any questions I had! Would definitely recommend.

Review 126 (2024-12-14 - Rating: 5)
Jose was experienced and successful in dealing with my plumbing problem. He is a personable outgoing man of integrity. I will request him for any future plumbing needs.

Review 127 (2024-08-02 - Rating: 5)
Hi, Nar Lopez serviced my gas furnace two days ago, and I was delighted with his knowledge and professionalism as he inspected my furnace for possible gas leaks. He went above and beyond making sure everything was in great shape. Highly recommended!

Review 128 (2024-11-23 - Rating: 5)
John wood came out today to help with my water heater. He was very professional and easy to talk to. He explained alot of things about water heaters to me so I definitely learned something new!

Review 129 (2024-07-27 - Rating: 5)
Jason and his team were very friendly, and professional. Everyone from the start of scheduling to completion of the project were a pleasure to work with. Would definitely use their services again and recommend.

Review 130 (2024-12-05 - Rating: 5)
Donny quickly and efficiently diagnosed and resolved the issue with our home’s heating. He was extremely knowledgeable, friendly, and provided excellent service. Thanks again for the help

Review 131 (2024-07-28 - Rating: 4)
The team was very good about coming back and making sure that everything was diagnosed. Dad replace two parts prior to finding the actual problem with our AC unit. The team was concerned about our satisfaction and stuck with quotes for repairs or replacement to match our budget. Our technician Darren was very nice and helpful.

Review 132 (2024-10-25 - Rating: 5)
***the following review is of the technician ONLY, not the company or product: I appreciate the punctuality, communicativeness and Thoroughness of Khamani McQueen. I highly recommend him. He was kind and helpful. Thank you.

Review 133 (2024-09-03 - Rating: 5)
We had Khamani McQueen come by our house for a maintenance check on our furnace and heat pump. Khamani was professional and very knowledgeable. Everything was checked thoroughly, and gave us an evaluation of what needs to be done. I appreciated his service!

Review 134 (2024-11-12 - Rating: 5)
Johnathon and the rest of the crew has done a great job monitoring the job site. And keeping me updated. Also walking me thru how to use my generator and what to look for if needed maintenance of generator. So far so good just need to pass inspection.

Review 135 (2024-09-21 - Rating: 5)
We have our furnace & AC unit installed today. All the tech shows professionalism and knowledgeable of their work My husband is so impressed with Michael Poole. He said he really knows his stuff.

Review 136 (2024-07-12 - Rating: 5)
Our AC went out during the first heat wave of the summer. I spoke to a live service rep late in the day on a Saturday and had a technician (Darin) at my house Monday am first thing. He clearly studied and explained all options (repair vs replace) and was super knowledgeable and thorough. We went the replace route and the next day Nar, a highly experienced and expert advisor walked us through replacement options and feature pro/cons. By end of day Thursday the system was in and it’s an amazing difference from our old unit. Great experience with Taylor, and would highly recommend the team for anyone looking for top tier advice and system repair/replacement.

Review 137 (2024-09-16 - Rating: 5)
They came out same day and had the problem fixed within a few hours. Jason did a great job as well as his apprentice. Will highly recommend and use them in the future.

Review 138 (2024-08-14 - Rating: 5)
Blake Viles of Taylor Heating/ Gene Johnson Plumbing is great! He was my second plumber I called for my leaking water heater, and was very thorough in his findings. Walked me through what needed to be done. Thank you Blake! Will recommend Blake and Gene Johnson Plumbing.Also would like to mention Daniel Martinez who removed my leaking water heater and install my new water heater. Gene Johnson Plumbing ROCKS!

Review 139 (2024-09-03 - Rating: 5)
We had our water heater serviced by Blake, he was kind on time. He told me what he was going to do and did it all in a timely and professional manner. So glad we had this done to keep our WH in check. Thanks again!

Review 140 (2024-09-19 - Rating: 5)
Our plumber, Fritz, was knowledgeable and helped us regarding our hot water tank. I appreciated him going over everything we needed to make good decisions on future water tank issues.

Review 141 (2024-07-18 - Rating: 5)
Great service. Jonah was respectful and knowledgeable. We had an appointment they cancelled because it was over 90 and they wanted to service those that really needed it. I actually appreciate that. I know if it’s bad I can get someone out right away. We got our maintenance done the next week and are really happy with the service.

Review 142 (2024-12-31 - Rating: 5)
Darrin was tremendous. He certainly went above and beyond to fix our heating problem. Thank you!!

Review 143 (2024-10-30 - Rating: 5)
Nar, Paul, and their team are doing an excellent job accommodating our needs with removing the old heating system and installing the new system. Nar and Paul deserve special recognition for understanding and dealing with my concerns regarding the gas line and old system tear out. Best Regards.

Review 144 (2024-09-03 - Rating: 5)
Khamani McQueen was great! Cleaned and serviced our furnace quickly and very efficiently. Was very friendly and polite, Cleaned up all spaces that he used for tools or partsWould highly recommend!

Review 145 (2024-08-19 - Rating: 5)
Darin T was super helpful and knowledgeable. We were not upsold which made us feel very confident in the company. He also took extra measures to see if our issues could be covered by warranty.

Review 146 (2024-07-29 - Rating: 5)
We have been using this company for years and absolutely love them! We have Jonah as a tech and he is always so helpful, nice and gives the best advice. I 100% recommend this company and have refereed them to all of our family and friends.

Review 147 (2023-05-18 - Rating: 5)
The service was perfect. Thanks for the crew who did the installation. This was fast and clean. They did really excellent job here at my house. Nice crew, really respectful. I recommend Taylor A/C and Heating for friends and family. Again, Thank you!

Review 148 (2024-10-08 - Rating: 5)
I was very pleased with the tune up I received from Khamani from Taylor Heating . He was very knowledgeable professional and helpful, he checked if the heater was lighting correctly, if it was leaking carbon dioxide the overall health of the furnace and of course the filter and fan. I got a good report on all good to know before winter.

Review 149 (2024-09-19 - Rating: 5)
Preventive maintenance check done today by Dan. Great guy; knowledgeable and explained everything to me quite well. As always, impressive with this company and has met my needs for many years.

Review 150 (2020-04-22 - Rating: 5)
The guys at Taylor are excellent! My experience from consultation to installation was smooth and prompt in every way. I strongly recommend these guys. They gave an extremely competitive bid on installing central A/C in my house. They delivered on time and right on budget. Not sure there is any way they could have done better. If youre on the fence, call them for an estimate. You will thank yourself later!

Review 151 (2024-07-23 - Rating: 5)
I want to extend my thanks to the entire crew that installed my new AC and furnace - Josh L., Joshua R., Aaron U., Paul M., Will S. and Blake O. - for their professional and efficient service. They worked efficiently and with great attention to detail, ensuring everything was installed correctly and functioning perfectly. They were patient with my questions and made sure the process was as smooth as possible. Overall, I was pleased with the service, and I would recommend Gene Johnson Formerly Taylor Heating & AC to family and friends in need of HVAC services.

Review 152 (2024-12-18 - Rating: 5)
Trae was excellent. He was very clear about what needed work, and expertly fast with the job. Looking forward to working with him again!

Review 153 (2024-12-05 - Rating: 5)
Chad was the tech that came out to see what is wrong. In just a few words of me telling him what it was doing he knew what was wrong. Just waiting for parts and they will get it fixed.thomas was the tech that came out and installed new parts. He did a great job. Everything works like it should now. Thank you

Review 154 (2024-07-10 - Rating: 5)
As soon as Paul arrived I was confident he was a pro. He talked me through everything he planned to do to install my new furnace/heat pump. He showed me how to operate the new thermostat (although I’m glad he left me with the manuals -slower learner!). I have already referred people to Gene Johnson Heating & Cooling!

Review 155 (2024-09-05 - Rating: 5)
Darrin walked in the house, looked at our thermostat, and knew immediately what the problem was. He clearly explained the problem to us, how he was going to fix it, and what we should look for if it ever happens again so that we could go through the steps to possibly fix it ourselves. We will ask for Darrin again!We purchased the Maintenance Plan, too. What a great deal!

Review 156 (2024-09-04 - Rating: 5)
Khamani McQueen was very pleasant and informative. I was very concerned that there’s no surge protector on the unit. I think that would’ve been a must when they installed it? He also informed me that the filter was the wrong size and that he ordered the correct filters to be delivered soon.

Review 157 (2024-12-19 - Rating: 5)
This company goes above and beyond. Nar was so patient and kind. The technicians were quick and clean. All in all one of the best experiences with a hvac company.

Review 158 (2024-08-18 - Rating: 5)
Darrin Benjamin and Macario Deandrade did a great job with plumbing services on 8/16. They were very professional and identified and fixed the problem quickly. Would highly recommend Gene Johnson Plumbing!

Review 159 (2024-11-19 - Rating: 5)
Chad was very professional and friendly. He had a positive attitude while working on my HVAC system. I would highly recommend Chad for your HVAC service.

Review 160 (2024-08-20 - Rating: 5)
Mr. Wood was very courteous and patient in listening the plumbing projects as I described. He seemed knowledgeable and friendly. Thanks for taking time and not rushing the job.

Review 161 (2024-08-16 - Rating: 5)
Dan was a great communicator - arrival time, additional stop and recap of the completed job. Bonus that he even gave a few minutes of time to our fur babies so they could warm up to a new friend. Appreciate you!

Review 162 (2024-11-04 - Rating: 5)
Micheal and His team were great! On time. And answered my questions. In the future if asked, I would definitely recommend Gene Johnson’s. Micheal, many thanks!!

Review 163 (2023-09-19 - Rating: 5)
Chad did an excellent job diagnosing the problem in my electric furnace. He thoroughly checked everything out and recommended replacing 3 new thermal strips and a sequencer in my furnace to get it back to functioning at 100%.He was very professional and personable. He explained everything to me so I could understand how a furnace operates.He gave me prices on heating options such as a heat pump or a new furnace. Again Chad did an excellent job today.

Review 164 (2024-07-25 - Rating: 5)
I’m very happy with the service that Gene Johnson has given me. From the honest estimate to the quick response time for getting the install booked and the professional installation team. Would high recommend and will use them again in the future.

Review 165 (2024-12-10 - Rating: 5)
My technician, khamani, was great. Was in and out. Answered all my questions. So far Gene Johnson has done a good job.

Review 166 (2024-10-12 - Rating: 5)
We have been a Taylor customer for over a year and had maintenance and repair work done. Were very satisfied with their customer service and the quality of their work. Specifically technicians Cory, Chad, Ryan, and Darin have been very helpful and professional.

Review 167 (2024-09-17 - Rating: 5)
Service technician Khamani did the 6 month maintenance on my heatpump/furnace system today. He was very courteous, knowledgeable and kept me informed along the way. Very pleased with service today!!

Review 168 (2024-07-06 - Rating: 5)
Jonah Doughty came out to do our AC servicing on our unit. He did a fantastic job and was polite, professional, and thorough. He even played with our little puppy, Bear. Thank you for coming out and ensuring the unit is working great! We appreciate you Jonah!

Review 169 (2024-09-15 - Rating: 5)
Steven was awesome! Respectful, polite, and great character. Came in and fixed the issue immediately. Definitely will be calling if we have any further issues.

Review 170 (2024-07-29 - Rating: 5)
Donny Rogers been Great!Hes Kind & Respectful. He provided My Wife and i with some knowledge on our HVAC system. Gave us all Gave it to us straight..

Review 171 (2024-10-26 - Rating: 5)
Josh Lee and his team were great. On time, explained everything clearly, all very professional. Company’s response and availability was quick. Highly recommend.

Review 172 (2024-08-19 - Rating: 5)
Donny Rodgers was very professional and communicative. I wasn’t able to be there so he sent me plenty of pictures and videos of the problem and also sent me pictures and videos of it all complete and running. Would definitely hire again.

Review 173 (2024-12-10 - Rating: 5)
Once again I had a pleasant experience with another technician. Today, Darin was my technician and he was wonderful! Very knowledgeable, easy to talk to and professional!!

Review 174 (2024-09-24 - Rating: 5)
The main disconnect breaker failed at my house on a Sunday so I contacted Gene Johnson Electric. They sent an electrician Monday morning first thing, found that the breaker was an older model so they got a replacement shipped asap and by Tuesday morning it was fixed. Plus Katy in the office took care of the permit and coordinating with PSE. Awesome service.

Review 175 (2024-11-11 - Rating: 5)
Aaron went the extra mile toGet my chandelier upRight & I really appreciated it.

Review 176 (2024-11-06 - Rating: 5)
Thank you Trae Morrison for staying late in fixing our broken water heater tank. Trae is professional, respectful and knowledgeable in his field. We highly recommend their services.

Review 177 (2024-12-02 - Rating: 5)
Donnie was fantastic. He came in. Diagnosed and fixed the issue quickly. I really appreciate how quickly he and the company responded to my need.

Review 178 (2024-12-21 - Rating: 5)
Our heater was blowing cold air, Chad came out, he was very professional and friendly and was able to re-set it and get it running again for a nominal fee. Though it may need additional work or replacement in the future so we were given this quotes as well.

Review 179 (2024-11-21 - Rating: 5)
Technician was very good and very nice! He knew his job very well

Review 180 (2024-07-16 - Rating: 5)
I had a new furnace and heat pump installed recently. Everyone from Gene Johnson who came to the house was professional, courteous and very good at explaining the process. Josh Lee, Aaron Urbina and Darin Tietz were great!! I would definitely use them again.

Review 181 (2024-09-23 - Rating: 5)
We discovered that our main water supply line had failed and was leaking into the garage. Steve was able to come out early the next day and replace the leaking pipe and the main water shutoff. He also reached out to a water damage mitigation company for us to get the area dried out as soon as possible. His work and advice were much appreciated.

Review 182 (2024-10-16 - Rating: 5)
Dan came out to service our system today and was amazing to actually go through it properly. The last guy didn’t We have requested him for all future service.

Review 183 (2024-11-08 - Rating: 5)
Sean was great. So thankful that this got fixed same day. He went above and beyond. Really appreciate his time and advice on the repair

Review 184 (2024-06-24 - Rating: 5)
Blake completed a plumbing inspection as part of our yearly membership. He was thorough in checking all plumbing fixtures inside and out of the house, as well as inspecting and cleaning out the water heater. He explained his findings and answered all our questions.We also had our A/C serviced last week by Darin and Khamani, who were also efficient and friendly as they got our unit prepped for summer. We appreciate the good service from this company.

Review 185 (2024-08-08 - Rating: 5)
I couldnt be happier with my decision to work with this company. The lead time to have my system installed was amazing, the crew did a fabulous job, and they were great to work with. Great communication from start to finish.

Review 186 (2024-12-18 - Rating: 5)
Darrin did his best during another storm. Professional and personable, he made me feel confident the work will be done right.

Review 187 (2024-12-07 - Rating: 5)
*5-Star Review for Trae*- Clear and transparent quote with no surprises- Completed the job efficiently and effectively, with unforeseen issues, but persisted to complete the job perfectly- Demonstrated professionalism, expertise, and dedication to quality work

Review 188 (2024-12-18 - Rating: 5)
Taylor was very helpful honest and I love that he did not push to sell me anything plus he was very friendly and kind….. he even double checked on the promotion I got from Home Depot that included the air filter so that was nice!