Benjamin Franklin Plumbing of Pasadena

Located in Pasadena, Maryland

Address: 8010 Hog Neck Rd suite 100, Pasadena, MD 21122, United States

Phone: +1 443-688-9009

Rating: 5

Services

Identifies as women-owned
On-site services
Language assistance
Repair services
Credit cards
Credit cards

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-08-01 - Rating: 5)
Today I had the pleasure of meeting Ke and Bradley. They were very knowledgeable, didnt try to over sell me anything. From my first call to the end of the repair, Kelly, Ke & Bradley was so kind and responsive. I had called another company a week ago, after two calls, no one ever got back to me. If you need plumbing service, Benjamin Franklin Plumbing of Pasadena should be your first call. Thank you guys for the great work.

Review 2 (2025-01-02 - Rating: 5)
The plumber (Joshua) came out as scheduled and was extremely knowledgeable. He explained everything that needed to be done and was very helpful in providing resources. He gave us a time frame and we look forward to him going ahead with the repairs.

Review 3 (2024-06-14 - Rating: 5)
Ke installed our new kitchen faucet flawlessly and with efficiency. The communication from the company and tech was excellent. I could not have asked for better. This is my first time using Benjamin Franklin Plumbing after having used others and this was a wonderful first experience. Great job Ke and team!

Review 4 (2024-12-19 - Rating: 5)
Ke was absolutely incredible! A knowledgeable and expert plumber who was also very friendly. They quickly identified and fixed the issue. I highly recommend their services and will definitely use them again in the future.

Review 5 (2024-12-08 - Rating: 5)
Ke Taylor did an excellent job!!! She was very personable and a complete professional. On her initial assessment, she quickly found the problem and applied the least intrusive method to fix the leak. She also did a bit extra and streamlined a once-botched piping layout. I couldnt ask for a better experience.

Review 6 (2024-10-01 - Rating: 5)
I had a great experience with Ke and Josh! I called in this morning, they called around 12:30 to say they’d be here by around 1, they came at 1, and they just finished installing my new dishwasher and hauling away my old one. It is now not even 3 pm. The whole thing took less than 2 hours. Thank you so much ! Highly recommend !

Review 7 (2024-09-18 - Rating: 5)
Benjamin Franklin Plumbing was very responsive and I was able to get my appointment scheduled immediately. Ke, the expert i was assigned, was extremely professional, knowledgeable, and great to work with. They got the problem addressed and fixed within an hour!

Review 8 (2024-09-11 - Rating: 5)
Highly recommend Benjamin Franklin Plumbing of Pasadena. They were responsive, arrived on time, and fixed our issue efficiently. The team was professional, knowledgable, and took time to explain everything to us. Pricing was transparent. We were extremely satisfied with their service and will definitely use them for all future needs. Highly, highly recommend!

Review 9 (2024-08-23 - Rating: 5)
Kelley, Ke and the team have been great! Super responsive with scheduling and gave me honest feedback as to what my needs truly were, how we could solve it and a fair price. Highly recommend!

Review 10 (2024-09-19 - Rating: 5)
Benjamin Franklin plumbing was great. I was able to get an appointment for someone to come out quickly. They were friendly and could assess what was needed to be done and fix it on the spot. Would definitely recommend!

Review 11 (2024-07-18 - Rating: 5)
Water has been backing up for months and other companies did poor jobs or never communicated. Called Benjamin Franklin and they scheduled for the next day. Techs came promptly in the window of time given. Kea and Bradley were both very courteous and professional. They got right to work and did an amazing job. Pipes flowing great now. The entire experience with Benjamin Franklin was amazing. Will recommend in the future.

Review 12 (2024-08-15 - Rating: 5)
Once again, i am blown away by how fast, efficient, responsive, and honest Ke is! I had another plumbing issue come up, and after having Ke last time, i really trusted her and felt comfortable with her being my technician. She got the job done in less than an hour and she did such a good job! I’ve had 5 different plumbers come out to my house for various reasons for the past year and a half (from all different companies), and she is hands down the best one!!Edit (8/15):I wanted to leave another 5 star review for Ke, because of how awesome she is! Unfortunately i can’t do that, i can only edit my current one. She had mentioned how I would need a valve installed on my main water line to moderate my PSI (it had gone up to 90). She didn’t pressure me or use any “scare tactics” like some technicians do, she just said at some point to get that installed so it would be less wear and tear on my pipes. The level of customer service she provides, her honesty, and how fast and efficient she is just blows me away every time! I feel super comfortable having her as my go to plumber, and I would HIGHLY HIGHLY recommend her!

Review 13 (2024-11-14 - Rating: 5)
We are totally pleased with the performance of Ke and Josh. They installed a hot water heater, fixed an extractor pump and fixed one of our toilets. All these jobs were done perfectly. Moreover, Ke and Josh were a pleasure to work with. They are personable, professional, arrive on time and do what they say they are going to do. Ke is lighthearted and makes working with her fun. The hot water heater was a particular challenge since we initially thought a tankless heater should be installed to replace a very old tankless one that came with the house we bought. But that proved difficult because of the way our basement is constructed so they ended up installing a tank hot water heater and it works flawlessly. Kudos to Ke and Josh!

Review 14 (2024-08-26 - Rating: 5)
This is my 2nd time using their service and having Mr. Bradley come out to my home to do repairs and I cannot recommend their service enough. They are incredibly responsive and double check in a day before and Mr. Bradley called on his way aswell to verify the appointment. Both times they have been out, they always offer multiple options of service depending on whether I want to just address the problem or replace the entire unit and Mr. Bradley takes the time to explain what the issue is and the benefits of each option. 10/10 service by real, honest people.

Review 15 (2024-10-11 - Rating: 5)
My wife and I had Benjamin Franklin come to our home to do a considerable amount of plumbing work.We had a garbage disposal , new toilet and two outside hose faucets installed. The plumbers were courteous and professional! Their work was timely and flawless.Although nothing is “cheap “ this company is very competitive and honest .I highly recommend Benjamin Franklin Plumbing and will definitely use their services in the future.

Review 16 (2024-12-05 - Rating: 5)
Ke was awesome! Its unfortunate she was unable to resolve the problem, but she provided such thorough information that it felt like she did. Because of her thoroughness, I will be using BF Plumbing in the future.

Review 17 (2024-08-30 - Rating: 5)
Ke & Bradley were excellent! Very thorough and efficient. Five stars will definitely use them again, but hopefully not too soon.

Review 18 (2024-09-07 - Rating: 5)
Our main water pipe began leaking on Thursday. We called on Friday morning and spoke to Kelley and within 20 minutes Josh was at my door to see what was going on and give an estimate. What a wonderful company…

Review 19 (2024-10-22 - Rating: 5)
Ke was great about making videos of my leaks and explaining to me what sorts of things could have gone wrong, and offering me lots of options for how to solve the problem. She was prompt, friendly, and knowledgeable.

Review 20 (2024-09-11 - Rating: 5)
Josh from Ben Franklin plumbing was fantastic solving our plumbing problem. We thought it was a pipe clogging issue but Josh determined it was our sewage pump and replaced it quickly and solved our issue.Flawless service

Review 21 (2024-12-23 - Rating: 5)
Extremely knowledgeable, professional and friendly to speak with. Diagnosed and had solution to implement immediately. Looking forward to more work with Ke!

Review 22 (2024-07-30 - Rating: 5)
My husband and I called Benjamin Franklins Pasadena location when we noticed a leak in our kitchen ceiling, which was below our bathtub. They were able to come out the next day to investigate. Keatay was awesome! She checked everything before just cutting into the drywall and then kept me informed as repairs progressed. Despite adding in some unexpected items, like a leaking main water shut-off valve, Keatay was still able to repair everything the same day, which was very much appreciated. She has a wealth of knowledge and took the time to ensure we were satisfied. We will definitely call Benjamin Franklin Plumbing for our next plumbing need and will be asking for Keatay.

Review 23 (2024-12-18 - Rating: 5)
This is a wonderful company, and Ke was so helpful and knowledgeable answering all my questions. Will definitely be using this company in the future for my plumbing needs!

Review 24 (2024-09-03 - Rating: 5)
Ke showed up early! Very knowledgable and was able to fix my problem with no hesitation. My only regret was not calling 2 weeks ago when my toilet first started acting up.

Review 25 (2024-09-07 - Rating: 5)
Kelley, Josh and the team at Ben Franklin were amazing from start to finish! We even had a glitch on the county’s part and Kelley went out of her way to get things straightened out and get our water flowing again! Thanks again!

Review 26 (2024-10-24 - Rating: 5)
Josh was very good about accessing the plumbing problem I was told that parts needed to be ordered and he would be back in touch with me as soon as possible. He was able to answer all my questions

Review 27 (2024-04-09 - Rating: 5)
Ben and Steve were very professional and communicative, throughout the process of purchasing and installing our new toilet. The office staff who scheduled our appointment was just as awesome. I would highly recommend Benjamin Franklin Plumbing for all of your needs.

Review 28 (2024-12-18 - Rating: 5)
My tenants had a hot water heater leak at 7PM on a Monday evening. I contacted BFP and they had a new hot water heater installed by 10AM the next day. Thank you for getting my tenants back up and running so quickly.

Review 29 (2024-06-28 - Rating: 5)
The technicians showed up right on time and finished the job in half the time expected. The fact that there wasn’t a 4 hour arrival window made it super easy to schedule quick service that didn’t interrupt my day. Will use again!!

Review 30 (2024-06-21 - Rating: 5)
Awesome service! Very knowledgeable! Cut into the wall with precision, located our leak right away and had us back in business in no time. 5 Stars only because it doesn’t go any higher, from greeting to clean up!

Review 31 (2024-01-22 - Rating: 5)
Ben and Earl did a great job repairing a frozen pipe in my home. They made sure that everything was in working order prior to leaving.Kelley was very helpful over the phone setting up the appointment as well.Everyone one was very friendly and professional, and will highly recommend using them to others going forward and I will use them again if we have more need for exceptional plumbing service in the future.5 Stars all around

Review 32 (2024-01-25 - Rating: 5)
Wonderful experience today with Earl of Benjamin Franklin Plumbing. He arrived early and took great care while in my home. He listened to my long list of concerns and then got to work. He thoroughly checked my plumbing system and properly diagnosed the primary issue and even figured out (and FIXED!) a few smaller problems. Because I had to leave to pickup my son from school, I thought we might need to reschedule the bulk of the work. However, Earl said he would go to the store for parts and meet me back at my house when I returned. He returned on time and even brought help. Thanks so much Earl for your care and expertise! It is great to know Ive found a true professional that I can trust.

Review 33 (2024-01-03 - Rating: 5)
We were in a real jam with an old hot water heater failure on a holiday weekend.I called these guys and they were quickly able to take care of the replacement and completed installation in just a couple hours.Fast, courteous, and professional all at a reasonable price. Such a valuable resource for Pasadena.Im keeping them on speed dial.

Review 34 (2024-11-13 - Rating: 5)
Josh was on time, professional, cordial and did a great job repairing our busted ceiling pipe.

Review 35 (2024-06-27 - Rating: 5)
Benjamin Franklin Plumbing Pasadena offers fast, reliable service for your emergency plumbing needs. Ke Taylor is one of the most professional young women in the industry. Efficient, spot-on and friendly.

Review 36 (2024-07-03 - Rating: 5)
Highly recommended. Did a great job replacing an old garbage disposal. Answered all questions and left no mess whatsoever.I will be using their services again.

Review 37 (2024-03-16 - Rating: 5)
We had a very unusual faucet problem (custom faucet). The professionals were all over it. They worked directly with the company to have a replacement part made, followed by a flawless installation. Moreover the responsiveness was unreal— called in the am and had a truck on location within 2 hrs and this wasn’t an emergency! Phenomenal company and customer service!!

Review 38 (2024-02-13 - Rating: 5)
Fantastic Plumbing Service by Women-Owned Business!I recently had the pleasure of getting to know Kelley at Benjamin Franklin Plumbing of Pasadena, a fantastic plumbing business owned and operated by a team of incredibly skilled and knowledgeable women. From start to finish, my experience with them was top-notch!This team was not only prompt and professional but also demonstrated a deep understanding of their craft. They diagnosed and educated me on my plumbing issues with precision and efficiency, leaving no stone unturned to ensure the job will be strategically repaired the first time.What sets this business apart is not only their technical expertise but also their commitment to customer satisfaction. The women at BFP were friendly, approachable, and took the time to explain the details of the work they do and with great pride and professionalism. Its refreshing to see a women-owned business excelling!I highly recommend BFP for anyone in need of plumbing services. Supporting small businesses and most importantly a women-owned business is important, and these ladies truly deserve recognition for their outstanding knowledge in their trade!

Review 39 (2024-10-14 - Rating: 5)
Great experience, Ke answered everything and explained in detail. The urgent Sat call for an appt met and a friendly face was a plus!

Review 40 (2024-08-08 - Rating: 5)
Polite, professional and knowledgeable. Replaced faucet and cleaned up afterwards. Nicely done.Thanks again for the help Ke!

Review 41 (2023-12-29 - Rating: 5)
I was prepping for family at the holidays when my bathroom sprung a leak. Luckily Benjamin Franklin plumbing was able to fix the issue quickly before everyone arrived. Highly recommend! I will definitely use them again in the future

Review 42 (2024-10-08 - Rating: 5)
Prompt service. Ke arrived with a smile, handled my problem, left with a satisfied customer. Thank you

Review 43 (2024-10-30 - Rating: 5)
Very pleased with Ke’s work. Great plumber who is very knowledgeable and super friendly!

Review 44 (2024-01-25 - Rating: 5)
We called Benjamin Franklin Plumbing of Pasadena out for some pluming issues at the Northern AAco Chamber of Commerce. Earl checked out all 4 of our bathrooms. He found our problems and was able to get everything fixed and in wonderful working order. Very professional company and very knowledgeable! We will absolutely being calling them if the need arises.Thank you so much for everything you did!

Review 45 (2024-02-09 - Rating: 5)
Had the pleasure of meeting Kelley and partnering with Benjamin Franklin Plumbing for our bathroom jobs. They are very quick to respond, easy to work with and very professional. I would recommend BFP to anyone for their plumbing needs!

Review 46 (2024-09-05 - Rating: 5)
Awesome fast and prompt service. Way cheaper than Len the Plumber, and even better, the company is female owned

Review 47 (2024-05-02 - Rating: 5)
Ben Turner of Benjamin Franklin Plumbers was awesome. He was on time, knowledgeable and courteous. He fixed my garbage disposal without a problem. I look forward to a long business relationship with Benjamin Franklin Plumbers.

Review 48 (2024-01-10 - Rating: 5)
Earl came over to check our undergorund water leakage issue. He was very attentive and willing to answer our questions. I was impressed with how fast they came, and laid out a plan on how to fix this problem. I will definitely recommend them.

Review 49 (2024-07-26 - Rating: 5)
The technician did an outstanding job, he was polite and also cleaned up after the job. I would highly recommend.

Review 50 (2024-02-19 - Rating: 5)
Excellent service! Fixed my issue the same day. Friendly service tech and very patient explaining our issue. Will definitely use again for other plumbing issues!

Review 51 (2024-09-10 - Rating: 5)
Best possible experience. Quick work and transparent communications. Will use again!!

Review 52 (2023-12-29 - Rating: 5)
Benjamin Franklin thank you for the quick response in changing out my toilet. The crew was very professional and kept everything clean as they worked. If an emergency arises again you will be my first call. Thanks again

Review 53 (2024-11-07 - Rating: 5)
Great experience from beginning to end. Easy scheduling, fair pricing and expert level work. Ke was very professional and did great work. Will be calling for further work that needs done.

Review 54 (2024-10-07 - Rating: 5)
Work was professional and took the time to explain every part of the process.

Review 55 (2024-10-24 - Rating: 5)
Josh was great! I learned a little more about the house with Josh!!

Review 56 (2024-11-13 - Rating: 5)
Absolutely impeccable service. Ke was very knowledgeable and professional. Helped me solve my problem immediately.

Review 57 (2024-08-29 - Rating: 5)
Awesome Sauce!!! The fix was fast and the technicians were professional...NO MORE LEAK!

Review 58 (2024-06-19 - Rating: 5)
He was very helpful and nice we will be doing business again and l will recommend them to my neighbors if they need a Plummer

Review 59 (2024-09-07 - Rating: 5)
Highly recommend! Josh and Brad showed up exactly on time, they were very thorough in explaining the fixes that needed to be done, were quick to fix said issues and then had great communication about the next steps. We will definitely be using Benjamin Franklin Plumbing again!

Review 60 (2024-05-24 - Rating: 5)
Quick response, came early for service and completed task (water heater repair) as requested. Also took the time to answer all my questions, thanks!

Review 61 (2024-06-17 - Rating: 5)
Fast response time, great service and went the extra mile to save me money! Much appreciated.

Review 62 (2024-09-04 - Rating: 5)
Jusha was very helpful and Professional highly recommended him

Review 63 (2024-10-22 - Rating: 5)
Technician was very friendly and informative. No surprises. Deginitly would use this service again.

Review 64 (2024-08-28 - Rating: 5)
They were excellent. They were in and out in no time. They patiently explained my problem. They were courteous and very neat. Most of all they fixed my problem.

Review 65 (2024-07-30 - Rating: 5)
This place is awesome. Always on time. Bradley and Ke were amazing. I highly recommend these guys for all your plumbing needs.

Review 66 (2024-07-29 - Rating: 5)
Bradley and Ke were friendly, knowledgeable, and efficient! They handled my leaking shower quickly and explained everything thoroughly. Happy with my experience 😁

Review 67 (2024-06-13 - Rating: 5)
Amazing service, highly recommended if you want things done right, and timely.

Review 68 (2024-08-23 - Rating: 5)
Ke knocked it out of the park servicing a clogged drain and replacing a PVC pipe. Very friendly and an expert in service. Will definitely seek out Ke for any work.

Review 69 (2024-01-31 - Rating: 5)
They did great, showed us where our issue was and were very informative. Would recommend.

Review 70 (2024-03-06 - Rating: 5)
Very honest and efficient. Did great work installing our new bathtub fixtures.

Review 71 (2024-09-09 - Rating: 5)
Josh did an awesome job! Highly recommended.

Review 72 (2024-03-29 - Rating: 5)
I love this company! Ben was prompt, explained every step. Would highly recommend!!

Review 73 (2024-03-12 - Rating: 5)
They came out right away, helped diagnose the issues and were ready to get to work. Professionally done!

Review 74 (2024-05-29 - Rating: 5)
I called Benjamin Franklin Plumbing to see if they could fix the leak in my kitchen faucet sprayer hose. They were unable to and helped me to evaluate my options. I ultimately decided to replace the faucet. They did not charge me for the initial visit and told me how much the install would be. It was extremely easy to schedule both visits, the plumbers were on time, and they provided great customer service.

Review 75 (2024-04-02 - Rating: 5)
I had some work done today and I’m very pleased with Ben and steve. They did an excellent job and I will no longer call Michael and son. They are so expensive. It’s unbelievable.👍 Steve was absolutely polite and cares about his job!!

Review 76 (2024-01-27 - Rating: 5)
If you want it done rite the first time, call Benjamin Franklin plumbing.Five thumbs up for my tech.!!👍 👍👍👍👍Earl Smith came out to my home & did what he enjoyed doing. He was prompt, knowledgeabl, careful & considerate. Explained everything that I needed to know & answered any questions I had.I felt very confident in his ability to get the tough job done. He is a noble warrior, outstanding indeed 👏 👌

Review 77 (2024-06-14 - Rating: 5)
Ke was so great and professional and fast.

Review 78 (2024-02-27 - Rating: 5)
Ben came in listened intently, proceeded to gather necessary supplies to address my leak. He was efficient, professional, and informed me on steps along the way. Strongly recommend Ben and the Pasadena Benjamin Franklin Plumbing Office. Very pleased with their response to my initial call and how the repair was conducted.

Review 79 (2024-04-22 - Rating: 5)
Fast turnaround and thorough service all around!

Review 80 (2024-06-17 - Rating: 5)
Punctual and professional! Great experience!

Review 81 (2024-05-14 - Rating: 5)
Quick, professional, knowledgeable. Highly recommend

Review 82 (2024-01-05 - Rating: 5)
I was very pleased with the service I received. Thank you.

Review 83 (2024-06-27 - Rating: 5)
Fast and did the job right.

Review 84 (2024-07-03 - Rating: 5)
Great service, great communication

Review 85 (2024-11-06 - Rating: 5)
Professional and informative.

Review 86 (2024-01-05 - Rating: 5)
Good job and good customers service

Review 87 (2024-07-15 - Rating: 5)
Professional and courteous.

Review 88 (2025-01-09 - Rating: 5)
Ke was very nice, professional, and explained the issue and provided multiple recommendations for fixing. I was even able to schedule the work while Ke was on site. Highly recommend this company. My service was confirmed and I was even notified when Ke was on the way to my residence. Ke set right to work upon arrival and knocked out both bathroom faucet replacements in a reasonable amount of time. Ke explained everything about the faucets, had me test them, and went over the labor warranty. The payment process was quick and easy. I will be using this company again in the future. I highly recommend.