Rooter Hero Plumbing & Air

Located in Norwalk, California

Address: 13821 San Antonio Dr Suite B, Norwalk, CA 90650, United States

Phone: +1 562-273-1110

Rating: 4.8

Services

Identifies as veteran-owned
Online estimates
On-site services
Language assistance
Repair services
LGBTQ+ friendly
Transgender safe space
Credit cards

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-04-20 - Rating: 5)
Roman gave the most amazing customer service. He stayed until the job was completed without kind of extra charges. The work was absolute top quality and he has the best work ethic. Weve always had really good luck with Rooter hero plumbers and we will continue to do business with this company.

Review 2 (2024-03-07 - Rating: 5)
Our technician, Daniel Rosas was fantastic to work with! He took his time assessing our property to make sure to give us the accurate quote for their services. He explained everything thoroughly and answered every question I had regarding the cleaning process. At the time of service, he worked efficiently and safely! We are very happy with the service and the outcome! Definitely recommend Rooter Hero to friends, and especially Daniel for such excellent work! Thank you!

Review 3 (2024-03-01 - Rating: 5)
Great work for an unexpected problem. Leo was courteous, respectful and cleanly when it came to taking care of my home. Byron was also exceptional and was able to get the job done in a fast and professional manner. I would definitely hire them again.

Review 4 (2024-04-06 - Rating: 5)
Raymond did a great job. He didn’t stop until he got the job done. It was exceptional. I would highly recommend these guys especially this plumber in particular very good experience very clean. He cleaned the area very well when he was done!

Review 5 (2024-03-04 - Rating: 5)
Great company! Came within 30 minutes of me calling about my problem. Raymond was very efficient on his duties & did a great job. Gregory the supervisor was here as well and was assisting Raymond with his duties. Highly recommendable.

Review 6 (2024-02-03 - Rating: 5)
Bryan was extremely wonderful. Hard worker. Friendliest and most professional plumber that I have encountered. Dan, the supervisor was smart in figuring the issue that no other plumbers were able to do in the past 2 years. It’s only been a couple of weeks since the work was completed so hopefully everything continues to work properly. These guys are expensive but very professional.

Review 7 (2024-02-05 - Rating: 5)
My experience with your tech was fantastic. He was extremely courteous. He went out of his way to make sure to get the job done accurately and correct, and we will be using your services and hopefully your tech again.

Review 8 (2024-04-09 - Rating: 5)
Armando came in assessed the issue and fixed it in a timely manner. He cleaned up after himself which rarely happens these days. Thanks! It’s good to hire someone with some pride in their work.

Review 9 (2024-04-05 - Rating: 5)
Prompt , professional service! Raymond had to return t evaluate a part failure on a water heater that had been installed by another plumber over a year ago. He installed the parts sent by the manufacturer on Sunday and on Monday the new part failed again. Raymond explained the problem and instructed me as to how to handle it. Manufacturer will be sending out new replacement parts which I will have Rooter Hero reinstall. Until then, no hot water!(Edit) The second set of parts sent by the manufacturer failed two days later! I contacted Rooter Hero and Raymond returned on his day off to take a look at the water heater. He explained the situation and I agreed that the water heater had to be replaced. Raymond was able to get me a good deal and the unit was installed the next day. We finally have hot water after two weeks!

Review 10 (2024-05-14 - Rating: 5)
Very fast reply! They immediately came and fixed the issue. Charged a fair price, were thorough, and efficient. Highly recommend!

Review 11 (2024-01-28 - Rating: 5)
Our original appointment was cancelled due to there being an emergency somewhere else. However, when we rescheduled, Dwayne did a great job of installing a new toilet. He was skilled and knowledgeable.

Review 12 (2024-02-06 - Rating: 5)
Geo is a great employee at Rooter Hero! Hes honest, very helpful, and efficient. I highly recommend Rooter Hero Plumbing and Air and if you get Geo knocking at your door youll be sure to be satisfied.

Review 13 (2024-05-04 - Rating: 5)
Very fast, same day solutions. Raymond was very helpful with our water heater and went above and beyond + great customer service from dispatchers!

Review 14 (2024-03-27 - Rating: 5)
They were very knowledgeable on what to do, fixed things accurately and cleaned up after themselves beautifully!! I appreciate everyone at this company. Highly recommended

Review 15 (2023-12-22 - Rating: 5)
Frank is very efficient and very quick in doing the work. He’s very friendly and I really appreciate him taking the time to come out in the thunderstorm and heavy rain. I will definitely be a repeat customer.

Review 16 (2024-03-03 - Rating: 5)
Prompt Service. From the time I scheduled to the time my technician arrived, it was all quick and efficient. Brandon M. was kind, helpful and solved my plumbing problem quickly. Very awesome, thank you!

Review 17 (2024-11-23 - Rating: 5)
Leo came to unclog a drain and was very professional and courteous

Review 18 (2024-03-08 - Rating: 5)
Ruben was very knowledgeable and after doing a great job he cleaned everything up so well you couldn’t tell he was even there!!!! Great job Ruben, Thank you:)

Review 19 (2024-02-21 - Rating: 5)
Our tech Tony got here in no time and was very polite and took care our plumbing issue for both the toilet and leaky sink in no time. Highly recommend and would use them again.

Review 20 (2024-04-11 - Rating: 5)
I called told them i had a kitchen drain that was pluged in one hour he arrived he was done in less then one hour. Best service you can get. Excellent service

Review 21 (2022-11-04 - Rating: 5)
Aref was prompt, professional, and personable. He diagnosed the problem and presented me with the available options for my wall heater issue.Even though I called a bit late in the day, they dispatched someone who arrived within an hour–very nice!

Review 22 (2022-11-03 - Rating: 5)
Daniel was excellent. He is very analytical and fixed the problem with our heating system very quickly. He is also very personable. We would definitely us his service again! Thanks

Review 23 (2024-03-05 - Rating: 5)
Cristian of Roto HERO was prompt, courteous, and very respectful, I recommend Roto HERO for all ur plumbing needs. Dont forget to ask for ur senior discount, they always honor it.

Review 24 (2024-01-26 - Rating: 5)
Tech arrived a bit earlier than expected. He was very knowledgeable, informative and courteous. Could not ask for better service.

Review 25 (2023-01-05 - Rating: 5)
Timothy,Was very professional, knowledgeable and helpful. Timothy was extremly thorough during his walk through of our building, he providing pictures of work needed along with professional advice. It was a pleasure speaking with a technician with so much passion for his craft.Thank you,Robert

Review 26 (2023-03-11 - Rating: 5)
Robin and Maynor came out for inspection/estimate for HVAC projects at my place. They were on-time, professional, and thorough. Excellent service and I look forward working them further.

Review 27 (2022-12-13 - Rating: 5)
I’m very happy with my experience. Timothy Tran was able to walk me through the system and the best action to take in how to take care of it. He explained what he was going to do and what my system was doing very well.

Review 28 (2023-03-09 - Rating: 5)
These guys were great. Had a slab leak and got the run around from others until I called Rooter Hero. Saved the day, literally. Eddie, Jaime and Rafael were great. Will definitely use again.

Review 29 (2023-03-27 - Rating: 5)
After having another rooter company waste two hours of my day trying to clear my clogged line with inferior equipment only to tell me they wanted $300 for further inspection I called Rooter Hero. Evan showed up within half an hour and brought out the appropriate heavy duty snake and within 30 minutes had fixed what the other company couldnt. Of course Evan had suggestions on things I could do to upgrade my system but was very professional when I declined. Rooter Hero is appropriately named and Evan was my families hero that Sunday as we had family visiting from the east coast.

Review 30 (2023-03-22 - Rating: 5)
Robin the technician was great! He did his work professionally and was very courteous. And he was easy to deal with. Great job!

Review 31 (2024-04-27 - Rating: 5)
Ray the service tech was outstanding very professional and informative, worked quickly and was very friendly found my new plumber for life

Review 32 (2024-03-19 - Rating: 5)
Been Trying To Getting The Plumbing 🪠 Fixed These Last 2 Months & Dwayne Got It Fixed In Less Than 2 Minutes. Definitely Thankful. 🙏🏼

Review 33 (2022-11-10 - Rating: 5)
The best heater maintance. Service that we receive in years tech was super clean and wear mask me shoes covers he give me the best option and 3 more option for replace my heater. Good job

Review 34 (2023-01-06 - Rating: 5)
Timothy Tran is not only a genuinely Good Guy, he’s one surprisingly knowledgable and care-ful Professional whose analysis & reasoning & suggestions are so well-walked-thru as to make our understanding easy. He seems exacting & attentive to detail & obviously aims at a Quality whole, all of which instills trust in us. We’ll see soon whether all that translates into a Job Well Done or not, but, we certainly expect it to.

Review 35 (2024-01-20 - Rating: 5)
Great service from the company increased service from the technician they sent out Robert Gutierrez And he did an amazing job, helping us with our clogged plumbing

Review 36 (2024-03-21 - Rating: 5)
Very respectful. Did a real good job of unclogging our main. Will definitely use them again

Review 37 (2024-04-02 - Rating: 5)
Excellent plumber — on time, courteous, efficient, explained everything he did, showed and me the old pipes once replaced.

Review 38 (2022-11-09 - Rating: 5)
The technician that came to fix the issue, Jordan, was very knowledgeable, friendly, and a professional. He was a pleasure to work with and I’m very grateful with how quickly he came over to fix the problem.

Review 39 (2024-01-28 - Rating: 5)
Fabian was fast, knowledgeable, friendly and very professional. Made everything quick and easy.

Review 40 (2024-02-08 - Rating: 5)
Robert was great! Super friendly, clean, considerate l, and helpful. Fixed the problem immediately.

Review 41 (2024-04-16 - Rating: 5)
Leo was very kind, knowledgeable and professional. He succeeded where a previous plumber had failed!

Review 42 (2024-01-24 - Rating: 5)
Daniel was kind and friendly checked everything before leaving to make sure all was working kept good contact

Review 43 (2022-11-19 - Rating: 5)
Tim was very sweet and loving. He cared for my needs very well and walked me through everything he was doing. I recommend them.

Review 44 (2024-04-27 - Rating: 5)
Raymond is a nice guy and did his job very well.

Review 45 (2024-01-24 - Rating: 5)
Great experience. Tech Eric explained in detail the issues he found and options to resolve.

Review 46 (2023-03-05 - Rating: 5)
Great customer service and attentive to detail. Ensured that we were well looked after and that the job was done properly.

Review 47 (2022-12-09 - Rating: 5)
Timothy has been courteous, informative, and very respectful. He is definitely a good worker.

Review 48 (2024-04-07 - Rating: 5)
Thank you, your services were really helpful and high quality!

Review 49 (2024-02-03 - Rating: 5)
Fast Super Service, Leo was professional and did a great job, highly recommend!

Review 50 (2023-01-22 - Rating: 5)
Very good communication! Robin was great at letting me understand what is going on, what they are doing and what is required.

Review 51 (2024-01-24 - Rating: 5)
He was great! Knowledgeable and efficient. Thanx again Luis.

Review 52 (2023-03-16 - Rating: 4)
Bathroom sink, was clogged, Mike came to my rescue and in no time, it was fixed. Mike was very pleasant and I would request him if I have future problems

Review 53 (2023-03-17 - Rating: 5)
Roberto was VERY knowledgeable and helpful in providing an approach to our problem and helping us understand. One of the best I’ve met!

Review 54 (2024-04-22 - Rating: 5)
Great guy. Experienced, knowledgeable, professional, respectful, and an all around nice guy.

Review 55 (2024-01-19 - Rating: 5)
This is the second time I’ve used their service and I’ve been very happy both times

Review 56 (2024-01-05 - Rating: 5)
Jordan is great! Very knowledgeable, and gave us good advice.

Review 57 (2022-12-09 - Rating: 5)
He was so knowledgeable and professional. I only want him back if I ever need service again.

Review 58 (2022-11-03 - Rating: 5)
The technician was prompt, polte, and professional. He knew what he was doing, and got the system back online quickly. Highly recommended!

Review 59 (2024-03-02 - Rating: 5)
Totally professional and courteous. Did a great job

Review 60 (2024-05-06 - Rating: 5)
Jaime didn’t leave until the job was done. Thanks a lot.

Review 61 (2022-11-09 - Rating: 5)
Daniel Rosas was prompt and courteous and fixed the problem quickly and professionally, for the price quoted.

Review 62 (2023-12-25 - Rating: 5)
Excellent ServiceJesus was quick and did a great job!

Review 63 (2022-11-24 - Rating: 5)
Excellent service Tim and Daniel. Did a wonderful job. No upselling.

Review 64 (2022-12-21 - Rating: 5)
Tim Tran was very professional and helpful with understanding our heating system.

Review 65 (2024-03-31 - Rating: 5)
Antonio was great. Very knowledgeable and helpful.

Review 66 (2024-04-30 - Rating: 5)
Jacob was very professional and understanding. He had compassion. He did an excellent job. I would refer him to others. Rooter Hero Plumbing thank you for your service

Review 67 (2024-03-11 - Rating: 5)
Brandon M was very professional and polite. A great employee and expert. Thank you very much for your service. Very pleased 😀

Review 68 (2024-03-18 - Rating: 5)
Extremely professional, knowledgeable, and helpful. Above and beyond!

Review 69 (2024-05-19 - Rating: 5)
Diego was on time, proffesional and friendly..

Review 70 (2024-02-29 - Rating: 5)
Professional Robert explained what he did and what still needs to be done.

Review 71 (2024-01-19 - Rating: 5)
Thank you Rooter Hero for your hard work, being honest and helpful.

Review 72 (2024-04-02 - Rating: 5)
I highly recommend this company. My plumbing specialist, Eric, knew what he was doing and he handled everything with care. All the way down to covering his feet and wearing gloves. He cleaned up behind himself too! And must importantly, I felt like I could trust what he was saying. Thanks Eric!!

Review 73 (2023-03-15 - Rating: 4)
I had a terrible time getting an appointment set up, but the service was excellent.

Review 74 (2022-11-02 - Rating: 5)
The service was great I highly recommend this place for any repairs very honest technical 👍

Review 75 (2024-02-26 - Rating: 5)
He was direct, fast & very informative.

Review 76 (2024-03-18 - Rating: 5)
There were some miscommunications at the beginning, but the manager was able to resolve it. This company is really trying their best to do what is right from the beginning and to the end! Highly recommended!!!

Review 77 (2024-03-11 - Rating: 5)
Beyond 5 stars! Favian was awesome, very polite and knowledgeable about the job. Highly recommended.

Review 78 (2024-05-20 - Rating: 5)
Dominick was very efficient and super nice.Thanks!

Review 79 (2024-03-06 - Rating: 5)
Robert Gutierrez and his supervisor, Leo, were both very professional and saw the entire job through, even when things were looking tough. They were proactive and reached out the next working day to see if they could come by and resolve our plumbing issues. I highly recommend Robert, Leo and Rooter Hero to anyone looking for plumbing services.

Review 80 (2024-03-16 - Rating: 5)
Hero plumbing did a great job and Robert the plumber was great!!

Review 81 (2024-02-07 - Rating: 5)
Leo and Henri came out today to clear my bathroom sink. They were great. Thank you guys.

Review 82 (2024-03-30 - Rating: 5)
Leonardo was professional and friendly and did a fast job! I will be seeking out Rooter Hero services for sure should we need plumbing services!

Review 83 (2022-11-08 - Rating: 5)
Very good job. Face mask and shoes slippers. No complaints.

Review 84 (2023-12-29 - Rating: 5)
Antonio was extremely helpful and accommodating in his visit to fix our faucet. He solved the problem in a short amount of time, was professional, and kind. I will call this company again.

Review 85 (2024-03-18 - Rating: 5)
Dwayne is awesome. Highly recommend him!

Review 86 (2022-11-15 - Rating: 5)
Discovered a crack in the heating exhaust pipe. Saved us from carbon monoxide poisioning.

Review 87 (2024-01-11 - Rating: 5)
Antonio was friendly, fast and efficient. I’ll definitely refer my friends

Review 88 (2022-11-18 - Rating: 5)
Very knowledgeable and professional. 10/10 would use again!!

Review 89 (2024-02-17 - Rating: 5)
Great service. Expedient and courteous.

Review 90 (2023-12-16 - Rating: 5)
Great Service! Thank you Eric!!!

Review 91 (2024-04-06 - Rating: 5)
Eric Garcia showed up on-time and was professional and extremely polite.

Review 92 (2023-01-10 - Rating: 5)
TIM WAS GREAT HE DID A AWESOME JOB!!!👍🏽🫡

Review 93 (2022-12-30 - Rating: 5)
Totally Satisfied With The Service Done To My Heating Unit 👌😎👌

Review 94 (2024-02-08 - Rating: 5)
Prompt. Informing fully of what what was needed and progress.

Review 95 (2022-12-30 - Rating: 5)
Tim did a great job and stayed with it.

Review 96 (2022-11-12 - Rating: 5)
Jordan Rios was very professional. He was on time. Delivered good quality and very trustworthy. We were having problems with our heating system. Jordan came in fixed the issue. You will not go wrong with working with Jordan.

Review 97 (2024-02-03 - Rating: 4)
Job well doneThank you

Review 98 (2024-04-03 - Rating: 5)
Great job

Review 99 (2022-11-15 - Rating: 5)
Aref was very knowledgeable. He was professional, and courteous. He fixed the problem we had with little time. When I need it serviced again I hope I get Aref Agassini again.

Review 100 (2023-01-03 - Rating: 5)
Timothy Tran was courteous and very professional he made the process so much easier and was straight forward with explanation of service. Thank you Timothy!!!!