Roto-Rooter Plumbing & Water Cleanup

Located in Norristown, Pennsylvania

Address: 266 E Main St Ste 6, Norristown, PA 19401, United States

Phone: +1 610-355-4160

Rating: 4.8

Services

On-site services
Language assistance
Repair services
LGBTQ+ friendly
Appointment required
Credit cards
Credit cards

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-11-30 - Rating: 5)
Every person I spoke with at Roto-Rooter was very responsive and helpful. When I called for a sewer line that was backing up, they sent one person to check what kind of clean up I might need, someone to clear the line, and, when he encountered a potential problem, a third person to check the line with a camera (all included in the price I paid to have the line cleared). He showed me the collapsed section of line and gave me a proposal to repair that section, as well as a capped cost for additional work if the line was collapsed beyond the point he could see as well. The prices were in line with what I expected to pay for that work, so we gave approval to proceed. I first called them on a Friday afternoon and by 10 am on Monday morning, the damaged section was replaced. The additional work was not needed. I could not have asked for a faster, more efficient response. All around a pleasure to work with.

Review 2 (2024-10-01 - Rating: 5)
Harry arrived within an hour of my call. He was professional and did a thorough job. He even called for the camera operator to check the pipes to ensure they were totally clean. Great experience.

Review 3 (2024-11-01 - Rating: 5)
Ben from Roto Rooter is always our first call when we have a plumbing issue! They have fixed every plumbing concern we have had over the past few years. They are punctual and knowledgeable. We have not had even one instance of a problem needing to be fixed again after they are out. Thanks Ben!

Review 4 (2024-12-02 - Rating: 5)
Roto-Rooter was extremely helpful in fixing a leak that occurred suddenly. They came out provided a price quote and finish service within a two hour period. They told us what we needed to do afterwards and told us what and how they fixed the leak.

Review 5 (2024-11-09 - Rating: 5)
I had the opportunity of having Ben work at my mom’s house today. He was extremely professional and very knowledgeable. He explained step by step what he was doing and we highly recommend him !!!!!

Review 6 (2024-10-04 - Rating: 5)
Tech came out to fix a clog in our main sewer line today. He was very quick and explained when I had questions! Hope to have him again if we need future services!

Review 7 (2024-10-03 - Rating: 5)
Kenny and Mario were excellent. They explained everything that needed to be done step by step and were efficient and very respectful of my home and making sure they cleaned up when they were finished. Highly recommend!

Review 8 (2024-09-19 - Rating: 5)
Harry was our technician for our childcare facility! Harry was super friendly, knowledgeable of the task and answered any questions that I asked. Working with harry was smooth and he completed the job in a timely manner!! Thanks so much harry!!!

Review 9 (2025-01-03 - Rating: 5)
Ben was very knowledgeable and experienced. Very personable and professional would use him again

Review 10 (2024-08-21 - Rating: 5)
Alex did an amazing job. He arrived early and had a fantastic attitude. Had my pipes cleared in no time. Five star service!

Review 11 (2024-10-07 - Rating: 5)
Elvin was on time worked very efficiently. Identified the problem, solved it, and provided after-service instructions to prevent it from happening in the future. Great experience overall.

Review 12 (2024-10-07 - Rating: 5)
Called for estimate quote today, nice service for arrangement and the technician Jacques is very good follow up, friendly and professional. Good start!

Review 13 (2024-12-18 - Rating: 5)
Our plumber Joseph was very courteous and on time. I was very happy with his workmanship.

Review 14 (2022-07-04 - Rating: 4)
Roto rooter replaced a main waste pipe at a rental home I own. They did a great job with the project and got it done same day. However, they charge a lot for that level of service. I paid over $5k and this was a small job. It could easily have been done for under $2k if I was willing to wait a few days. So bottom line is good service, extremely high prices.

Review 15 (2024-08-25 - Rating: 5)
We have used Harry in the past and requested him this time. He arrived on time and detected and resolved the problem in short order. Great work!

Review 16 (2024-08-29 - Rating: 5)
It was a great experience. He was personable. He was quick to find the solution and fix the issue. Gave suggestions for next time it might happen.

Review 17 (2024-09-19 - Rating: 5)
Harry was great!!! He was professional and respectful of my moms medical situation by wearing an N95 while in her house.

Review 18 (2024-07-11 - Rating: 5)
They sent in a technician right away on a Sunday evening which was great. The technician did a great job fixing the issue. The price was alright.

Review 19 (2024-05-20 - Rating: 5)
I recently had an emergency water leak in my home, and Roto-Rooter came to the rescue! Their team responded quickly and professionally, arriving within the hour. The technician was knowledgeable, courteous, and worked efficiently to fix the leak. He explained everything clearly and ensured the area was clean before leaving. I am incredibly grateful for their prompt and excellent service. Roto-Rooter truly went above and beyond, turning a stressful situation into a positive experience. Highly recommend their services for any plumbing emergencies!

Review 20 (2024-06-13 - Rating: 5)
Steven did a great job helping out cleaning our main drain. Prompt, respectful, and help us in time of need. Thankful for his work.

Review 21 (2024-06-12 - Rating: 5)
Jacques and his crew is pretty awesome. Had a service to replace water line in my house and they did it in one day, service was quick and thoughtful. Thank you!!

Review 22 (2024-10-06 - Rating: 5)
Miguel was very professional and appeared to be very knowledgeable. He explained the whole process as the job progressed.

Review 23 (2024-08-30 - Rating: 5)
Technician was on time, courteous, explained what he thought the issue was and cleaned up his work area before he left.

Review 24 (2023-12-02 - Rating: 4)
On a Sunday morning while I was trying to leave home to drive 4 hours to another city, I found my kitchen faucet was leaky and can’t be completely shutdown. I called root rooter and to my surprise, they do have someone picking up the call. They told me the technician will come in 1hr . But after an hour, they told me the tech is finishing up with other customer and will be here in an hour. I had no choice but to wait. The technician did come after about 2hrs and he was able to diagnose and fix my problem. Overall, I like how they stay engaged. And the technician was pretty good. But I think the charge is definitely too high. For this high charge , I am taking off one star.

Review 25 (2023-03-24 - Rating: 5)
GUA and Chip did a great job assessing my drain backup issue. They also gave tips and options to keep my drain system working at optimum levels.

Review 26 (2024-10-07 - Rating: 5)
Prompt and efficient service. Personable , competent and knowledgeable. Additional gave advice on how to prevent problem in future.

Review 27 (2024-10-09 - Rating: 5)
Jacques did a great job and went above and beyond to see to it that the job was done timely and efficiently!

Review 28 (2024-02-08 - Rating: 5)
Alex was a great technician, came within the same day. Explained everything to me was completely satisfied. if somethings wrong, I always call Roto-Rooter, from past experiences others cannot do what they do!

Review 29 (2023-04-12 - Rating: 5)
Needed a drain unclogged and it was so easy to schedule online. I was called 30 minutes prior to let me know someone was on the way to my house. Tristan came out within the designated time frame and was extremely professional. He’s assessed the drain issue and told me the process of what needed to be done. He did great work and was nice enough to up after. I highly recommend this company!

Review 30 (2022-08-29 - Rating: 5)
It was really good, they take their time in their work. They don’t rush to get it done. The only thing I can say is it is a little pricey but they have very good professional service and get the job done right. They come very quick and come prepared with all the tools the only thing they don’t come with is the pipes and fitting but that makes sense because they need to go buy it and get the right sizes.I would definitely recommend this to someone but let them know at the same time they are pretty pricey. Sam is a great guy and I would definitely get him again for any other problems. Steve is also really good too! They make a great team and have really good problem solving for pipe routing and cutting. They are amazing! I will definitely use there services again!

Review 31 (2022-11-25 - Rating: 5)
Andrew and Chris were fantastic! The response time from when they were called and when they got to our house was almost immediate. They were personable and polite but got right to work. They needed to remove walls/ceilings/flooring after a plumbing leak. I was amazed that they were able to complete as much work as they did while they were here. Everything was beautifully executed and they left everything clean and sanitized. We are very happy customers. :)

Review 32 (2024-01-14 - Rating: 5)
Alex and friendly and professional. Assessed my problem in one minute and replaced my garbage disposal in 90 minutes. Whole problem solved in five hours from setting up appointment to installation complete. Excellent experience.

Review 33 (2023-07-28 - Rating: 5)
The roto rooter employees came within the requested timeframe of 8-10 & arrived at 8:27. They assessed the issue after I explained my failed attempt to repair my plumbing issue myself. They did have to run for parts twice, but completed the work in a good timeframe of approximately 2 hours & were finishing up paperwork by around 10:25. The work was completed successfully to my satisfaction.

Review 34 (2024-05-02 - Rating: 5)
Alex was courteous and diligent in getting us up running again! We were thrilled with the response time from roto router in getting the job done.

Review 35 (2024-12-11 - Rating: 5)
They showed up within an hour and were quick to diagnose the problem.

Review 36 (2022-09-19 - Rating: 5)
Incredibly helpful. Kyle was on time and this was a call that morning for service. He came in and was very polite, diagnosed issues and gave a fair price quote. He did the service and everything was quickly fixed and flushing perfectly. I was very impressed with his work and his positive customer service. Any future plumbing needs I will call Roto Rooter and ask for Kyle.

Review 37 (2023-02-24 - Rating: 5)
Ben and his partner showed up on time. Told them the issue I was having and showed them my plumbing set-up. Gave me a diagnosis and their plan to resolve the issue. Kept me informed the entire way and werent shy about showing me what they were doing and also as to why. They were very professional, patient, quick on their feet to problem solve, easy to talk to and just all around great guys. 10/10 recommend.

Review 38 (2022-06-24 - Rating: 5)
I discovered an issue with sewer line around 5pm. I called and was surprised that they not only answered, but the woman was pleasant and genuinely concerned about my problem. They sent a technician out right away, who was just as pleasant and the problem was fixed. I was prepared to have a inconvenient wait until next day . This company seems to understand the fear of blocked sewer lines to homeowners. The technician not only listened to concerns but was reassuring with explanation of all he was going to do with pricing upfront. Just as he completed his part the camera tech. Showed up and made sure there was not further problem with the pipe/drain.I highly recommend this company for their kindness and quick response to our concerns!

Review 39 (2023-12-25 - Rating: 5)
Alex was our hero tonight and helped to save our holiday. Alex was very professional, courteous and explained what needed to be done. Alex is great and assest to your customer service exemplar.

Review 40 (2023-05-25 - Rating: 5)
They where very professional. Our plumber was great. Explained and answered our questions showed us what happened and what he did to fix it. The price was high, but I called they can within 2 hours from my call at 1930ish.

Review 41 (2024-12-10 - Rating: 5)
We had an awesome experience with this team and will certainly use them again. Thank you! Kind, respectful, and fast.

Review 42 (2024-06-13 - Rating: 5)
Eddie was very professional and solved my problem in a timely manner. I’ll be recommending him to all of my friends and family.

Review 43 (2023-01-21 - Rating: 5)
Main line was backing up into house. They came out within an hour of me calling and had it fixed in under 30 mins. They also ran a camera, found the issue, explained the issue and walked me through what the repair would be and quoted the estimate. They were kind, informative and very professional.I will be scheduling the repair with this company for sure!

Review 44 (2021-01-25 - Rating: 5)
They were outstanding. There was someone at my house within an hour of my call , and it was not an emergency. The technician , Mike Williams, was friendly & knowledgeable. The main sewer line in my 120 year old house was clogged & some ( but not all ) of the drains & toilets we’re backing up. Working on old houses takes patience & perseverance since many of the systems proceed building codes and so are not always predictable or even logical. Mike did a great job. I suggest someone give that man a raise. That kind of talent & service are rare indeed

Review 45 (2022-11-17 - Rating: 5)
Technician Henry came out immediately. Diagnosed the issue and said I was coved under my warranty through the company. Didnt cost me anything extra and he was incredibly polite and efficient. Cant wait to recommend this company

Review 46 (2024-06-11 - Rating: 5)
Jaques is very personable and easy to work with. Hope everyone else’s issues go over as smooth as mine did.

Review 47 (2024-12-06 - Rating: 5)
I had a water back up situation. Ben came and was super professional, explain the whole thing, diagnosed and fixed it with a fair price. Hopefully won’t need them again, but if I do I’ll definitely go back to roto rooters.

Review 48 (2020-08-20 - Rating: 5)
I was very much impressed with the service technician by name GA and service number 948, for an excellent job delivery . He did an excellent job replacing my basement sump pump and was very nice. He seems very knowledgeable and experienced and would recommend him any day . I will like to give him 5 star for his service rendered today. All the customer service personnel I spoke with were very nice as well. This is my first time with this company and I was very much impressed with their services and customer relations.

Review 49 (2022-08-17 - Rating: 5)
RR was able to send out a tech within 90 minutes and my problem was quickly addressed.Gau,y recognition, was prompt and professional. He explained the problem, explained the costs, and completed the repair. He took the time to provide education about the plumbing and how to avoid future issues. While I felt the pricing was too high based on the needed work, I needed the repair done quickly and didn’t have time to shop around.

Review 50 (2022-07-29 - Rating: 4)
I was happy with how quickly they came out and handled the sewer line clog. Technician was friendly and professional. What I was not too happy about is that he said the line (pipe and trap) was rotted out and we needed to replace it (very expensive) right away. However we then had two different plumbers scope it with a camera and both said the integrity of the pipe is fine and we dont need to do anything else for now. Also one of them told me he could have done the same declogging for half the price of what we just paid Roto-Rooter.

Review 51 (2022-09-02 - Rating: 5)
Kyle was professional, personable, knowledgeable, and efficient. He was able to price match service quotes from other companies, which was so helpful as our busy work schedule does not allow a lot of time to shop for the most affordable quote. He fixed our plumbing issues quickly, AND on the Friday afternoon before Labor Day weekend; definitely a life saver! He also offered specific advice on how to prevent it from happening in the future! Would definitely recommend Kyle from Roto-Rooter for any future plumbing problems.

Review 52 (2023-02-20 - Rating: 5)
Our plumber was very responsive, professional and personable. He unclogged our drain plus gave us great advice about how to prevent this issue in the future. Super nice and knowledgeable guy!

Review 53 (2023-05-07 - Rating: 5)
They showed up within a few hours and quickly fixed a massive sewer pipe crack. Water clean up person came and helped me fill out the insurance paper work. Very professional and nice guys. I’ll use them again.

Review 54 (2022-11-20 - Rating: 5)
Harry was very informative and professional. He helped us address our issue and explain in terms we could follow on why we had an issue with our plumbing. Highly recommend! 10/10 Service!

Review 55 (2022-09-18 - Rating: 5)
I had another plumber here who wasted 2 hours and did not clean out my sewer line. Matt showed up and within a hour had the entire line cleaned out. He was excellent!!!!!will only go with Roto Rooter and hopefully Matt from now on. wonderful technician, and absolutely the best service I have ever had.

Review 56 (2024-12-04 - Rating: 5)
Friendly, prompt, professional, and on schedule from the 1st call to the final clean-up. A great team with a very well run service experience.

Review 57 (2023-03-11 - Rating: 5)
An upstairs toilet had failed. Our plumber Ben was quick to respond, thorough with his work, and prompt to both give and receive input. He made fortunate an otherwise unwanted reason for meeting. Thank you for the hard work Ben.

Review 58 (2022-10-16 - Rating: 5)
Had a great experience with Roto Rooter. Both the surveyor, Isaac, and the technician, Ian, were extremely knowledgeable and helpful. Fixed our plumbing issue within a few hours. Couldn’t be happier.

Review 59 (2024-11-01 - Rating: 5)
Professional attitude. Kept me informed. Great clean up.

Review 60 (2022-09-10 - Rating: 5)
I called Roto-Rooter on a weekend for a clog between my septic tank and house. Within an hour, we had a technician arrive to fix the issue. Kylie was friendly, knowledgeable and professional. 10 out of 10 would definitely recommend and use in the future.

Review 61 (2022-10-13 - Rating: 4)
Our technician, Gau, was very friendly and professional. He fixed a clogged drain in our tub. Thought the service was expensive (apparently RotoRooter charges a flat fee, regardless of if it is an emergency or not… mine was not emergent and I booked a few days out), but that isn’t the fault of our technician. Easy online booking available.

Review 62 (2023-01-27 - Rating: 5)
Second time I have used Roto-Rooter and Lee was back. Lee was impressive and a total pro with his knowledge. He solved our dishwasher and sink drain issue his1st visit a while ago and this time he replaced a broken kitchen faucet for us. Its great to have someone who really knows what they are doing and give you options. Will use them again.

Review 63 (2022-06-22 - Rating: 5)
Gau and Steve were very knowledgeable and professional. They replaced a large piece of broken pipe that was leaking and the surrounding pipe that was badly corroded. They were able to quickly assess the damage and give an estimate as well as provide immediate repair services. The repair was completed in a timely fashion. They also made sure to test all of the faucets once the water was back on to ensure that everything was working properly in the rest of the house. Gau took time to show me the completed work and made sure I understood what had been done.

Review 64 (2022-08-06 - Rating: 5)
Roto rooter does great work. They’re respectful & know what they’re doing. The did a great job & Got the job done in about a half hour. They offer a 30 day warranty, not many other companies do.

Review 65 (2023-05-15 - Rating: 5)
I took a chance and it was worth it. Even on Mother’s Day they were able to respond to my request, last minute and unclogged the kitchen pipes. The technician came all the way from a job in Norristown to Wilmington (where I live) and fixed it in no time…Very reliable.

Review 66 (2022-10-24 - Rating: 5)
Ian was very knowledgeable and explained everything in detail. He answered my questions and made the process and time he was here very easy. He explained what was causing the problem and what the next steps would be. He went over and above in making sure the sewage pipe was thoroughly cleaned out.

Review 67 (2021-12-31 - Rating: 5)
I had a main sewer line clog. My technician was GAU (#948). He was very professional and cleared/inspected my sewer line. He showed me what he was doing while snaking it all the way to the house. Very personable and if I am able I will ask for him specifically in the future. Roto Rooter may be a bit pricey to other people but you get what you pay for! I felt the price was fine. Just as a side note, another technician called later on to see if I needed any water clean up. I didnt but it was very nice they called.

Review 68 (2020-08-18 - Rating: 5)
Very knowledgeable and great to work with. We are still investigating cleanup of some water damage but Ben was able to find the underlying problem right away before ripping out ceilings and larger repairs allowing us to figure out a great solution without having to rush around. We had large and small repairs done by the company and have always had great solutions to whatever problem we had. Cant say enough about how great it is to do business with them.

Review 69 (2022-03-01 - Rating: 5)
My toilet was backed up. Im a mom of two. We couldn’t go the night without the toilet. Thankfully we had Roto Rooter to the rescue. Our repair person was prompt, thorough and and got well to the root of it. I’m a repeat customer (different issue) and I would use them again. I recommend them without hesitation.

Review 70 (2024-05-08 - Rating: 5)
Alex at Roto Rooter did a great job! Came at 9:40 pm and finished the job in a few minutes.

Review 71 (2021-12-20 - Rating: 5)
We had a sewage pipe back up in our basement and couldn’t get our regular plumber out being a week before Christmas. We contacted Roto Rooter and could not possibly be more pleased. Within 1 work day they have everything fixed, cleaned, and sterilized! They made the entire process so easy and convenient for us. On top of this, working with Isaac and Gau was a wonderful experience. Their customer service was amazing. Gau explained everything so clearly and Isaac took care of us and everything we could possibly need from the moment he walked in the door. The clean up process was streamlined and thorough, and again, GREAT customer service. I’m so glad we called and have everything back in order to get through our week leading up to Christmas. Great service, GREAT employees. THANK YOU!

Review 72 (2022-06-10 - Rating: 5)
Guys came on time. Very polite gave me an estimate got our water heater installed permits pulled. Did all of it and made it SUPER easy. This is our second time using Roto-Rooter in this house in the last year. Couldnt be happier. Will use forever for any plumping stuff. No doubt!

Review 73 (2021-01-12 - Rating: 5)
We had 3 different issues that happened in a short period of time. We called Roto Rooter who were able to schedule an appointment for the next day. Ben came in and explained what needed to be done. He had everything fixed in a couple of hours. We were happy with the work done. Hope the problems don’t resurface.

Review 74 (2022-11-27 - Rating: 5)
Their technical explained options to us after he was able inspect the system. He was thorough and identified the problem rather quickly. He did an outstanding job addressing the problem and outlined any long term options.

Review 75 (2024-10-09 - Rating: 5)
Awesome job. Knew exactly what to do and fixed the issue quickly. Highly recommend, great customer service

Review 76 (2024-12-03 - Rating: 5)
Great service, came through in the clutch when I needed service ASAP.... Highly recommend

Review 77 (2021-07-19 - Rating: 5)
I tried to replace an upstairs toilet on my own. However, there was an issue with my pipes and my kitchen started leaking. I called Roto-Rooter and they came out right away. Not only did they walk me through their process, they walked me through opening a claim with my insurance company. The water damage cleanup crew did an excellent job cutting through our drywall so it was an easy repair to replace. They very professional and cleaned up after they were finished. Would highly recommend this company!

Review 78 (2022-08-27 - Rating: 5)
Kyle arrived on schedule. Explained in detail the problem. Was able to give estimate of work, and worked diligently to complete tasks. He left work area clean snd neat, and disposed of old toilet at no extra cost. Pleasant and professional, I would request Kyle for any further plumbing needs.

Review 79 (2020-08-17 - Rating: 5)
Gau is great! Very Knowledgeable and friendly. He remember me from 4 years ago. He didn’t rush and made sure everything was done before leaving. You have a great employee that cares about about his job and the customers.Thanks,John Kelly

Review 80 (2022-08-12 - Rating: 5)
Mr. Gau was very professional when it came to explaining the cause of my toilet backing up into my shower. He explained what needed to be done and took no time completing the job. This was my first time using this company. If i ever in need of service again I hope I get Mr. GAU.

Review 81 (2024-09-13 - Rating: 5)
Made a call about a broken hose valve, quickly and easily got a technician out within 2 hours of the call and I was constantly updated on the ETA and status of the fix. Harry made quick work of the problem and had it fixed in no time! Wonderful service, thank you!

Review 82 (2024-01-09 - Rating: 5)
My plumber Alex was great, he quickly assessed the issue, and resolved it just as fast. Super nice and professional.

Review 83 (2019-07-17 - Rating: 4)
Once the technician got to my house, he was courteous and professional. He cleared the clogged sewer line promptly and efficiently. The only problem I had with Roto-Rooter is arrival time they gave me for the technician was an hour off. Im retired so it only messed up my day a little. If I had been working, it would have messed up my day a lot and I wouldnt have been happy. Other than that, I recommend them for sewer cleaning.

Review 84 (2019-12-19 - Rating: 5)
Chad came out and fixed our clog in less than the 2 hour response time given. He was very helpful and professional. We have used Roto-Rooter 3 times now and are very happy with the service.

Review 85 (2022-12-20 - Rating: 5)
Gau was very knowledgeable about the issue and was able to clear my clogged drain with no issues. He provided alternative solutions for a drain cover to prevent future hair clogs. Friendly and fast service. I appreciate it!

Review 86 (2021-03-12 - Rating: 4)
Our tech was named Harry and he did a great job! He was super professional, completed the job in a reasonable time and everything seems to be working perfectly now. Harry was outstanding and I really appreciated his work. The only reason this isn’t a 5 star is because the company makes promises when they will come and don’t meet those promises. We were promised someone would come last night and when I called to ask the dispatcher for an updated eta she was excessive rude demeaning and nasty and refused to give me an eta. My gf later called and the same dispatcher told her someone is not coming tonight anymore and was suddenly nice to her. Overall the work speaks for itself but I would warn their time tables are not reliable and at least one of the dispatchers are extremely rude.

Review 87 (2022-03-03 - Rating: 5)
They were super fast to book an appointment! Came next day! Very professional! Did a great job and quick! Price was a bit more then hoped but everything is now a days! Will use again!

Review 88 (2023-04-22 - Rating: 5)
Even though, our technician couldnt unclog our sewer drain, he tried his best to help us in every possible way. He answered all the questions we had and pointed us in directions that we needed to go to for further help. Thanks for all your help!

Review 89 (2022-07-01 - Rating: 5)
We moved into our new home last night and discovered a list of plumbing issues. We called Roto-Rooter early in the morning and they sent Sam and walter out right away! They tourned out to be the absolute best! We are very satisfied with their work and they went above and beyond to help us out. They are very professional and polite.... Thank you!

Review 90 (2020-01-08 - Rating: 5)
I was very pleased with the service. The original timeframe for a service technician was between 2:00-6:00 p.m. I was pleasantly surprised when the truck pulled in the driveway at 10:20 a.m.! The technician was very nice and completed the job in less time than I had anticipated. I would recommend your company to anyone who has a plumbing problem.P.S. Im a senior citizen. You might wish to provide a belt to technician #3959. Nothing more needs to be said.

Review 91 (2017-01-17 - Rating: 5)
Technician arrived promptly, within an hour of my call. Repairs were made quickly. Technician ( Isaiah ) was very professional. He explained what he was going to do and provided up front pricing. Should the need arise I will definitely use again !

Review 92 (2016-06-08 - Rating: 5)
Dear Roto-Rooter,This is my first review for Roto-Rooter on the first service call. I experienced some difficulty with my system and contacted your company. I believe this was June 1, 2016. The gentleman who responded to my call on the phone was so kind and courteous that I felt very comfortable with your company. He sent two men out the next day on June 2, 2016. The service technicians were prompt in the morning. The first technician was Justin and I cannot remember the other‘s name. They gave an explanation of what they would do and the cost. I agreed for them to take care of the issue. They proceeded with the problem. After seeing what the difficultly was they realized that it would be more involved and they could not complete this job. They gave me choices and an estimate of which program to have completed. The problem could not be rectified until the following week due to the local municipality requirements. However, while they were here another issue arose and they fixed the problem and I was a happy customer. Both were very respectful and pleasant and had good customer service skills. The employees were efficient and professional at all times.

Review 93 (2022-12-21 - Rating: 5)
Thank you Gau for the excellent service. You got to the “root” of the problem. You were able to quickly diagnose the issue with camera/scope; open the line & verified with camera. Appreciate the recommendations & proposal for permanent fix.

Review 94 (2017-11-26 - Rating: 5)
I am so happy I chose Roto Rooter for my kitchen sink de-clogging issue. They came out 2 hours after I made the call on a Saturday.Incredible! The tech I had was Kevis and he was the best ! Super friendly and did excellent fixing my issue. Its running better than ever. He also saved me from a future disaster, by showing me one of my water pipe caps wasnt glued and could pop right off. Thankfully he glued it for me. That wouldve been a terrible basement flood for sure. My experience was great and I would highly recommend them.

Review 95 (2019-07-19 - Rating: 5)
Mike and his team were fantastic. Did a stellar job and were very polite. We had a heavy rain a few days after Mike cleared our drains and everything flowed where it was supposed to flow. Well done Mike!Highly recommend Roto Rooter for any plumbing job!!

Review 96 (2019-06-27 - Rating: 5)
Roto Rooter responded very quickly for a clogged sewer drain. Brian talked with me about the potential work that would have to be done and the cost. He answered all of my questions and seemed to be very knowledgeable. He explained his findings after he had unclogged the drain and provided the complementary camera viewing of the sewer line. He seemed very competent and we had a nice talk as he worked! Brian was great to work with and water is flowing now! Very happy!

Review 97 (2023-02-03 - Rating: 5)
Emergency service late evening fast response. Technician new what they were doing cleared drain. Next day camera in main drain line. Gave an honest assessment needing no further work.

Review 98 (2024-09-10 - Rating: 5)
Fast same day appointment. Technician was Punctual, pleasant, and informative. Fast service and honest that no work was needed for concerns

Review 99 (2021-02-02 - Rating: 5)
The two young men who did the cleanup were polite, professional, and efficient. My husband and I were impressed with the quality of the work and also with the competence of the men. Well never call a different company! Thank you Roto-Rooter.

Review 100 (2022-10-21 - Rating: 5)
Brendan was very polite and neat and knew what he was doing. He knew the router machine he was using very well and explained everything he was doing and why while I shadowed him like an expectant father.I gave him my personal cell phone and told him he needs to go snowmobiling with me this winter.My wife liked him a lot also. That says a lot.

Review 101 (2024-11-12 - Rating: 5)
Joseph was extremely professional and was able to fix our plumbing issue the same we called!

Review 102 (2022-06-07 - Rating: 5)
Gau is the best! He came out, diagnosed the problem and quickly fixed my leak. Gau was also the same technician who came out to one of my rental properties and provided excellent service last year as well! I am a permanent customer of Roto Rooter because of him!!

Review 103 (2013-12-01 - Rating: 4)
I called on a Saturday and they offered to have someone at my door immediately. The technician, Steve, was very professional and amicable. The price was a little high for the work that was needed to be done, but the service was excellent and prompt. Steve even informed me of an online coupon that I was not aware of and answered other plumbing questions that were unrelated to the initial problem.To sum up, I would use them again and recommend them for urgent problems.

Review 104 (2018-06-18 - Rating: 4)
I scheduled on their website as I found my problem over the weekend and they were able to fit me in on Monday morning. Technician was very knowledgeable and solved my problem. He was very professional. Only reason I didn’t give a 5 Star is because the cost was higher than I anticipated for troubleshooting and unclogging my sump pump.

Review 105 (2024-01-08 - Rating: 5)
Our experience was a very good one. He helped us figure out the problem and made great suggestions. Very professional. 👍

Review 106 (2023-12-16 - Rating: 5)
Lee was on time and very knowledgeable and fixed my problem quickly. Very happy with the service. Send Lee anytime I have a plumbing problem. Thanks Bill

Review 107 (2018-07-26 - Rating: 5)
We received same day service to repair a drain situation. Harry arrived within the time frame established. analyzed the problem, delivered a quote and once accepted went to work immediately. He worked non-stop until problem was resolved. He was pleasant and answered all questions when asked. When finished, he left the area of activity completely clean.

Review 108 (2021-02-04 - Rating: 5)
Good service, had a clogged main drain. Made appointment at 530 in the morning for the 8 to 10 window and roto-rooter arrived at 9. As soon as Mike W got out of the van i was pleased with the service. Mike found the issue and unclogged the drain. I recommend roto-rooter and service tech Mike W.

Review 109 (2022-09-10 - Rating: 5)
The gentlemen who performed the service were friendly, kind and best of all cleared the clog within 20 minutes.The price however was unbelievable. It cost $520 for a total 30 minute job.

Review 110 (2024-09-03 - Rating: 5)
Technician was polite and friendly. Diagnosed and fixed the issue very quickly. I would recommend this service to everyone.

Review 111 (2023-04-19 - Rating: 5)
First time Ive ever had a problem, called for service, and then had the whole situation resolved in only a few hours. Very fast, super knowledgeable, and provided info for me for future maintenance/troubleshooting.

Review 112 (2017-05-06 - Rating: 5)
Great people! Weve had work done twice this Spring and the people have all been friendly and professional, a pleasure to deal with. They arrive on time (both times have been on a weekend) and do a great job. If you have to have plumbing troubles, these are terrific people to deal with.

Review 113 (2021-12-25 - Rating: 5)
We called Roto Rooter about a clog and leaking in our basement on Christmas day 2021. Matt came out within an hour of us calling and quickly diagnosed and took care of the issue. Couldnt be happier with the service provided, highly recommended.

Review 114 (2022-09-15 - Rating: 5)
Kyle was very professional and actually cared about his job and doing it well. Very personable and knowledgeable. He will own his own company one day for sure.

Review 115 (2018-03-24 - Rating: 4)
The plumber came out on a Saturday in the time frame predicted. He did a great job, fixed my clogged sewer, and gave me some tips how to avoid clogs in the future. Chak was great. BUT, his company charged me $500 for one hour job. That is not so great.

Review 116 (2024-09-30 - Rating: 5)
Bailed me out of a tight jam with a quick diagnosis of the problem and repairing it!

Review 117 (2024-08-01 - Rating: 5)
Alex did a great job repairing my pipe that disintegrated in my hands. Very professional, courteous and cleaned up too. Really went above and beyond. Excellent customer service !!

Review 118 (2022-06-11 - Rating: 5)
Matt and TJ did an awesome job. We had a bad clog in the main sewer line that required an emergency service. They showed up on time, explaining me whats going on, and did the job above and beyond.

Review 119 (2016-07-18 - Rating: 5)
I made a phone call for a rush service for repairing a broken pipe in our bathroom around 9:30 am on Sunday. Before this call, I had made a call to another company, but had not got through. Therefore, I did not expect a quick repair. I was wrong! This company called me back within about 30 minutes and confirmed me the technician was on the way to my house. I was so impressed. The two technicians worked very hard to fix the broken (brittle) cpvc pipe behind the wall of the bathroom faucet and installed two new faucets. The working space was so small. They tried several times and finally repaired the pipe. Thus, we got water back on the same day! I really like their working attitude and job quality standards.

Review 120 (2023-06-25 - Rating: 5)
Tristan texted when on his way, gave an eta. Showed up on time, professional, explained the issue and what he was going to do the price as well. He handled the job

Review 121 (2018-03-16 - Rating: 5)
Expert service.The crew that answers the phone were courteous and sympathetic. They called back to keep me abreast of the scheduled arrival. The technician was very capable and offered advice freely as the products we should be using to maintain a clear drain. Our problem was solved the same day that I called for service. A+

Review 122 (2018-02-18 - Rating: 5)
My service guy Dave showed up in Good time, reviewed the particulars... Even offered a discount after our brief convo, and knocked it out! Almost instantly!! I couldnt be happier with the service I received! Very pleased! 2 thumbs up! 👍👍

Review 123 (2022-10-28 - Rating: 5)
The plumber, Gau, showed up early and was very professional. Checked out all the sewage lines and found not only the blockage but a broken trap that would eventually create more problems. Was up front about all the costs, didnt try to sell me anything I didnt need.

Review 124 (2021-08-18 - Rating: 5)
My experience was beyond great. The service was professional and I actually commented as to how nice they were. Everything was explained in detail and all my questions were answered. I could not have asked for anything better than this. I will definitely call your company again if I need services.

Review 125 (2021-04-24 - Rating: 5)
A nice gentleman by the name of Harry came out. He thoroughly made sure that the drain was cleared out and took the time to explain what he was doing and how it became clogged. He was very knowledgeable in his field of plumbing and had the greatest personality. I will be requesting Harry for any future plumbing problems...hes the best plumber Ive ever had come out! D.R.

Review 126 (2024-02-29 - Rating: 5)
Alex was great!! Very knowledgeable and he came in, was very clean and completed the job thoroughly!!! Highly recommend!

Review 127 (2019-09-15 - Rating: 5)
The Pros outweighed the Cons. Thanks for performing an amazing job Hung!CONS:There is no service available in my area after 4 PM.PROS:Free estimate provided.Professional service from the beginning to the end.Rates for service were fair market price.Written guarantee for parts and labor.Work area kept clean (including tools, debris, water).Arrived at the estimated time.Performed work in the estimated time.Reviewed work with me and answered my questions.

Review 128 (2016-04-27 - Rating: 5)
Mike was phenomenal! He went above and beyond to make sure our problem was fixed, especially since our issue turned out to be a bigger deal than anticipated. When one of his coworkers was less than helpful, he worked overtime to resolve the problem himself.

Review 129 (2022-07-24 - Rating: 5)
The plumber was very friendly and was able to get my nearly 20 year old leaking water heater replaced within a few hours. Very quick and convenient.

Review 130 (2021-12-30 - Rating: 5)
Service was prompt. The dispatcher and technician were both helpful and courteous. Service was done quickly and efficiently to unclog our main sewer drain at a late hour. Very thankful this service was available.

Review 131 (2016-06-23 - Rating: 5)
Discovered flooding in the basement and found that waste water is backing up from my wash sink. Clogged Sewer main... Called RotoRooter at 9:30pm and had two professional technicians, Michael and an apprentice come by and put my concerns at ease at 10pm. They worked hard to clear the obstruction and educated me all along the way. Was it pricey? Sure. But the response time and 6 month warranty made it less painful. Would absolutely recommend this service.

Review 132 (2018-01-01 - Rating: 5)
We called them at 2pm on Saturday. We did not need to leave a message, someone was there to answer the phone and had an appointment set up that day. They were at our house by 8pm and had the problem fixed in 10 minutes!! Kevis saved my New Years Eve party! I would 100% recommend them. Thank you Roto-rooter!!!!

Review 133 (2024-03-11 - Rating: 5)
They responded quickly, gave a straightforward assessment of price and went right to work. Solved our issues quickly and with a smilr

Review 134 (2024-09-13 - Rating: 5)
Roto-Rooter to the rescue! When our mainline sewer backed up, we called the Roto-Rooter Newark, Delaware office for assistance. In less than two hours we had a technician named Alex at our home working to solve the problem!Alex (Service Technician #1161) was exceptionally prepared to resolve the issue, and did so in a very short time. He was very friendly, professional and extremely knowledgeable. We felt at ease immediately as he patiently listened to me over-explain what we were experiencing and then gave us valuable feedback. He quickly investigated the basement and outdoor sewer lines, and got to work clearing out the problem.We are very grateful to have had Alex as our Technician and highly recommend that you use Roto-Rooter (and Alex if possible!) for your plumbing needs. Over the past 10 years we’ve used the Newark, DE location’s Techs when an issue arose, and we’ve always been very pleased with the results and the reasonable price! Thanks Alex and Roto-Rooter!

Review 135 (2022-05-18 - Rating: 5)
My technician Kyle was knowledgeable, friendly and professional. He diagnosed the problem right away and was a pleasure to have work in my home. I highly recommend Roto-Rooter Plumbing!

Review 136 (2017-03-15 - Rating: 5)
Great experience! Called many plumbing companies comparing timing and cost. Roto Rooter was the most responsive, and with no fee to visit my house and provide a cost estimate. For 20 years we didnt have a sewer back-up, and now weve had two in the past year. I didnt just want my line cleared, I wanted an assessment and consulting on what the cause might be. Mike were on-time, and courteous. He cleared the line right away, and then spent a good while using a camera to check out the sewer pipe in the house and out to the street. He eliminated many of my worries, and identified two possible issues. No hard sales tactics for extra costs. I would definitely call them back, and I will definitely refer Roto Rooter / Mike White to my friends.

Review 137 (2023-01-13 - Rating: 5)
Plumber arrived on time. Friendly, professional manner. Diagnosed problem and repaired toilet in record time! Will use only Roto-Rooter to service all future plumbing needs.

Review 138 (2022-09-15 - Rating: 5)
I had 2 separate individuals come to my house to investigate a possible cracked pipe. Both were very friendly and knowledgeable. Enjoyed the time and help they gave me.

Review 139 (2022-09-06 - Rating: 5)
Michael was very helpful and informative to explain what he was doing and to find the cause/ problem from our water leak. Very friendly employees. I was very pleased with the outcome of the services provided.

Review 140 (2022-07-04 - Rating: 5)
Great service! Gau and teammate were wonderful and efficient. I highly recommend their services. They were friendly and informative. Especially appreciate them coming out on a holiday (July 4th).

Review 141 (2023-02-14 - Rating: 5)
I have a basement bathroom with pipes buried in slab, I received a video scope inspection by Tom and he was incredibly punctual on timing, and informative about the whole process. Very high quality video from the camera scope.

Review 142 (2018-04-20 - Rating: 5)
I can’t say enough about how awesome my experience was with Roto-Rooter. Service was prompt, thorough and complete. Equally as impressive was that I was asked how they could work around my schedule. I hope I never have to call in a “crisis” again but wouldn’t hesitate to call them!

Review 143 (2017-10-30 - Rating: 5)
Showed up in a timely fashion; price not the lowest but they were most responsive, and honored 6mos clog guarantee-- having to come out over weekend and a second time to unclog drain for unrelated issue. Also offered camera service. Tech Brian very courteous and helpful. Dispatcher Connie on 2nd call exceptionally empathetic.

Review 144 (2017-03-31 - Rating: 5)
The customer service was great. Mike and Bryan were very courteous. They diagnosed and fixed my problem in a short period of time. I would use Roto router again and would recommend them.

Review 145 (2024-10-02 - Rating: 5)
Tested our waters and took their time to explain what we needed, and what is affecting our house and pipes. Will be using their services again.

Review 146 (2022-01-19 - Rating: 5)
Matt was fantastic! He was very thorough when explaining what he was doing. He answered all of our questions, was very professional, and kind. Would definitely request Matt to come back if needed in the future.

Review 147 (2017-04-01 - Rating: 5)
Once the technician arrived, he (Mike White #0951) was able to quickly and accurately diagnose the problem. As soon as the problem was established, Mike did not hesitate to begin working on the issue at hand. Mike was extremely knowledgable, professional, and friendly. Mike took the time to explain to me exactly what he was doing and answered any and all questions that I had. If I were ever to have another plumbing issue, I would not hesitate to use Roto-Rooter and I would specifically ask for Mike.

Review 148 (2020-10-22 - Rating: 5)
I am grateful that the employee Lee Bui was able to get to my condo with in 2 hours and unclog the outside pipe. I called another company and was told they would come the next day. My neighbor and I both had a backup and appreciate his prompt, professional response.

Review 149 (2022-11-07 - Rating: 5)
When I called to set up the appointment, I was helped in a prompt and courteous manner by the rep. And the tech cheerfully fixed our problem in a competent and timely manner.

Review 150 (2016-05-02 - Rating: 5)
Roto-Rooter was absolutely fantastic. We recently moved into our house and quickly discovered a fairly major plumbing issue. We discovered this on a Saturday evening and within 25 minutes Mike from Roto Rooter was at the house and he explained everything he was seeing and was really empathetic regarding the situation. We had Mike and Sam out the following week and they were here for over 10 hours fixing our issue. They were professional and courteous and we could not have asked for any better service!!! Thanks Roto-Rooter!

Review 151 (2018-06-29 - Rating: 4)
Roto Rooter showed up when they promised, did the job quickly and well, cleaning out our sewer pipe to take quick care of our problem, the serviceman was most helpful and the cost was lower than I was expecting. We are happy all around and will not hesitate to call Roto Rooter again.

Review 152 (2021-03-26 - Rating: 5)
Harry was EXCELLENT and opened my drain when another plumber told me I needed a drain replacement which would have cost a lot more money. He was very friendly and professional. I would recommend him to anyone!

Review 153 (2019-11-08 - Rating: 5)
We had plumbing issues and called Roto-Rooter, Ben came out, he was courteous, professional and knowledgeable. Quicker than expected, leveraging his knowledge and experience, he was able to solve our issue. Without any question when we have another plumbing issue we will call Roto-Rooter and ask for Ben!

Review 154 (2016-06-01 - Rating: 5)
My experience with Roto-Rooter Plumbing & Drain Services was an excellent visit. The technician was very friendly and professional with a pleasant work attitude that made the work atmosphere a pleasure. The technician (Jemal #1535) was very knowledgeable, friendly, courteous, and displayed a high work ethic level. More importantly, Jemal was respectful of my home. It was a pleasure having him to service my home.Ruth B. Barnett

Review 155 (2013-04-04 - Rating: 5)
The wait was a little long, but the operator was great. She kept calling to keep us updated and let us know that we were still on the list and they would be there as soon as they could.The technician, Steve, was great. He really tried to get a good idea for what the problem was by asking many questions before he even got started. Thankfully, based on this, he was able to fix the problem with an easier solution than what we first thought would be necessary. The problem was supposedly fixed by another plumber I had previously used. Needless to say, I will be calling Roto Rooter again instead of the other guys I had previously used!

Review 156 (2016-05-11 - Rating: 5)
Called to have service for one of our clients sewage problem. The company sent a person out 15 minutes after we opened the work order. Fabulous service by the field supervisor Mike. He took care of the problem timely and professionally. Will refer other business to Roto-Rooter!

Review 157 (2024-08-24 - Rating: 5)
Harry was prompt, professional, and had great care for detail! Thank guys for a job well done!

Review 158 (2024-06-21 - Rating: 5)
Quick response, friendly and effective. Cleaned any mess left behind, I would recommend.

Review 159 (2022-05-16 - Rating: 5)
I needed my drain cleaned immediately due to the sink being completely backed up. Technician was very professional and I believe our problem is resolved. Sink is draining nicely.

Review 160 (2021-12-21 - Rating: 5)
The Technician was very knowledgeable, professional and friendly. Top knotch customer service. If you need reliable plumbing service in the Delaware county PA area, I recommend Roto Rooter-ask for Guo.

Review 161 (2022-10-20 - Rating: 5)
When no other plumber could come out on a timely basis, they sent someone next day. Harry was very friendly and efficient and put everything back in its place.

Review 162 (2013-12-01 - Rating: 4)
Prompt and professional service on a busy holiday weekend in an emergency in Phoenixville, PA! The plumber (Steve) explained everything he was doing step by step and quoted me a price that remained the same from the beginning to the end of the job. He was able to complete the job within an hour and left my basement just as it was before the start of the work. Would recommend them again!

Review 163 (2020-11-25 - Rating: 5)
Brian Feeney was amazing. Being a widow I am not able to handle certain repairs. My sewer line was clogged with buildup and Brian explained what he was doing so I understood and was able to see the final work when he put the camera down the pipe etc. If I could give Brian 10 stars I would! Thank you Brian.

Review 164 (2016-12-30 - Rating: 5)
The technicians introduced themselves, evaluated the problem, provided a very reasonable quote and time estimate. The problem was fixed in the dark, outside, in 35 degree weather and in far less time than they estimated it might take. They were polite, friendly, respectful and very careful both inside and out. Very impressive.

Review 165 (2024-06-09 - Rating: 5)
Alex did an excellent job he was very patient and professional

Review 166 (2022-06-02 - Rating: 5)
I called and was advised that it was a 4 hour window but the tech was to my home in less than 30 minutes. Gau was thorough and found the issues right away and also was very knowledgeable

Review 167 (2024-04-18 - Rating: 5)
Had a great experience with Roto-Rooter Plumbing! Shout out to Tom S because he was great!!

Review 168 (2021-02-14 - Rating: 5)
Very professional. Cleared the blockage within minutes when we were quoted $6000 to replace the pipes. Harry went over and beyond to clear the rest of the pipe with roots growing through. Nice guy too.

Review 169 (2017-02-09 - Rating: 5)
We were new customers. I called with a problem, I had someone here at my house, snaking the drain, within an hour and a half! The problem is fixed, I was able to use an online coupon, and I am extremely happy with their service. Thanks so much!

Review 170 (2021-12-20 - Rating: 5)
He showed us everything he was doing and explained everything that had to be done. He was very kind and considerate and answered all of our questions and concerns! He deserves more then 5 stars.

Review 171 (2017-03-11 - Rating: 5)
This was my first time using Roto-Rooter . I called late on a Sunday evening. The plumber arrived sooner than I was told. It took about an hour and a half to clear our tough clog. I was very pleased with my first experience using them and would definitely use Roto Rooter again or refer them to a friend.

Review 172 (2023-05-10 - Rating: 5)
The tech Tristan did an outstanding job responding to a late night sewage clean. I appreciate Tristan and the dispatch team for being able to help me out with my issue! 👍🙏🙌