Norfolk Air Heating, Cooling, Plumbing & Electrical

Located in Norfolk, Virginia

Address: 916 E Little Creek Rd, Norfolk, VA 23518, United States

Phone: +1 757-241-8660

Rating: 4.8

Services

On-site services
Online estimates
Repair services
Appointment required

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-12-26 - Rating: 5)
Just had a great experience with Air Specialty. My furnace went out on a Friday and after calling several other companie no one had availability until the following week. I called Air Specialty and they got a technician right to my house to quickly diagnose the problem same day! While I waited on parts all the people I spoke to over the phone were very transparent and helpful. Shout out to our technician Lee who was very personable and knowledgeable! Seriously considering using their maintenance plan to prevent any further problems. Thank you guys so much!

Review 2 (2025-01-09 - Rating: 5)
The plumber Kyle was amazing today with his research. Both plumbers were knowledgeable and respectful. They went over and beyond. I thought it was a hot water tank issue. They found it was electrical. They made sure I had someone coming same day. The electrician Barry was amazing. He is extremely knowledgeable and respectful. He worked efficiently and left the residence with a safe and working hot water heater. Any future problems Norfolk Air will be receiving my calls. Thank you so much for all your help!

Review 3 (2024-11-19 - Rating: 5)
Ive had a recurring issue with my almost 3 year old hvac, so I decided to call Norfolk Air to verify if faulty electrical in my home was the root of the problem. I also had a surge protector installed. Mr. Barry Haley was very polite, professional, and informative. He answered all of my questions without hesitation. I liked that he explained price options and did not just hand me the most expensive quote. He cleaned up when the work was done. He even gave my needy dog some attention. I have to add that the ladies that I spoke with for appointment scheduling were also very polite and informative. I feel that these employees went above and beyond. I will definitely be a repeat customer.

Review 4 (2024-12-28 - Rating: 5)
The Grinch came and tried to ruin our holiday with a backed up sewer line this morning. (we have a 120 year old house with tree roots that sometimes become problematic ) With a full house of 6 home for the holidays, we had a true plumbing emergency. Thankfully, our technician Charles and his assistant Aren arrived within 2.5 hours of our Saturday morning desperation call! They were extremely thorough, professional and kind, fixing things quickly and also checking for any extraneous problems. Highly recommend this crew and this company.

Review 5 (2024-07-01 - Rating: 5)
Trenton not only helped put my mind at ease and helped me understand everything. He did such a thorough inspection that he helped me identify another issue that if he hadn’t found could have led to thousands of dollars of damage to my home. Having a company that you can trust to truly take the time and have technicians that are knowledgeable and listen to your concerns is invaluable. I definitely recommend and plan to reach out again if I ever have any other issues or concerns.

Review 6 (2024-11-01 - Rating: 5)
Very thorough! Kyle was informative not only on the service for the water heater but also kind enough to address some other issues we were concerned about. Free estimate👍🏼. Reasonably priced👍🏼. We’ve used numerous other companies since we moved here and finally feel like we’ve found a reliable reasonably priced company. We’ll be using Norfolk Air Heating, Cooling, Plumbing & Electrical from now on.

Review 7 (2025-01-07 - Rating: 5)
I am very happy with the professional service and expertise of Norfolk Air’s staff and technicians. Kyle was extremely helpful in fixing the pipe causing my gas leak.Thank You!Jenny

Review 8 (2024-08-27 - Rating: 5)
We recently replaced 2 heat pumps in our house. After 4 quotes Norfolk Air was the one that fit our needs best. We couldnt have been happier with the whole process. Tyler who came out to give us the estimate was great he explained the process and provided a quote with 4 detailed choices. The installers Carl and DaTwan were fantastic. They were personable, professional, and answered any questions that we had. Bonus they were great with our animals. They had to adjust their initial plan because the new unit was a little larger than the Attic access they made the opening a little larger and dismantled the unit. You would never know that this happened. They tested the units thoroughly before leaving and found an issue. After troubleshooting they could reproduce the issue but not the cause. This was at the end of the second day of installation. Carl said that there wasnt anything to worry about the issue was when the emergency heat was tested and that we could use the AC. Carl said they would get a technician out as soon as possible. Norfolk Air sent Justin out the next morning. He was diligent in troubleshooting the cause of the issue and had it fixed and tested very quickly. I will definitely call Norfolk Air in the future and I highly recommend them.

Review 9 (2024-07-27 - Rating: 5)
I had an excellent experience with Kyle and William! They were incredibly friendly and fast, providing top-notch service even though it was the weekend. They came out promptly and fixed my leak with great efficiency. Their professionalism and positive attitude made a stressful situation much easier to handle. I highly recommend their services!

Review 10 (2024-12-27 - Rating: 5)
FAST service! Went from discovering the issue, initial call, having a tech visit, diagnosis, and fixing the issue all within 4 hours. Really impressed with the service and will be using them in the future.

Review 11 (2024-10-29 - Rating: 5)
I had a plumber named Jerome. Very professional, gave his recommendation as well as other options to choose from in regards to my toilet issues. After I decided, he got the job done in a timely manner and answered my questions throughout the process. I recommend him.

Review 12 (2024-09-24 - Rating: 5)
Excellent service from everyone involved. Work on my house turned into an all day job with one issue after another. They made sure everything was perfect before leaving and communicated with me all day about their progress. Its been great working with Darrion and William.

Review 13 (2024-09-03 - Rating: 5)
I have full confidence in Eric! He quickly grasped the nature of our plumbing problem, and with superb clarity explained our options. Its a sewer leak within the house and he helped us craft a strategy for everything from wall removal for purposes of assessment, likely possibilities for repair to the plumbing, reference for mold/moisture remediation services, and some helpful suggestions to help us get through the whole process. This is THE guy you want for anything bigger than run-of-the-mill issues!

Review 14 (2024-12-15 - Rating: 5)
Barry was so detailed and informative. He even stopped to talk to his supervisor to make sure they could check out something for me. I felt very comfortable with all he had to say.

Review 15 (2024-08-18 - Rating: 5)
Our toilet would not flush. Jerome and Jesse Came out right away and were completely professional – friendly, informative, told us why using an auger wouldn’t work because the clean out was already under high-pressure so there was a clog down the line, and offered a couple of solutions with Clear estimates but no pressure whatever to buy right then. Immediately after they left, we received emails detailing their suggestions and what the cost would be. A day later, when my wife and I decided to go ahead with having a hydro jet blast the clock Free, Darrion and Jesse came out, worked for about a half an hour, and told us they had found seven clogs caused by wet wipes, put down the commode by our Tenants even though we had told them not to. They had reached a Clog they could not get through, suggesting we probably would need to call the City to come out and see if the clog could be cleared from the street side. Then just before cleaning up, they tried again – and success! They Cleared the final clog! After they left, we got an After they left, we got an email with pictures they had taken. Once again we were completely delighted by their professionalism and their determination to help us. Our suggestion? If you’ve got a Plumbing job that has to be done right, hire these guys!

Review 16 (2024-10-15 - Rating: 5)
Jerome did an amazing job explaining the inspection process and his findings. He was professional and made it a pleasant experience. He made me happy I chose Norfolk Air Hearing, Cooling, Plumbing, and Electrical to be my service provider.

Review 17 (2024-07-26 - Rating: 5)
I recently had members of their plumbing and electrical team come give estimates, and perform work for me. Jerome and Jamar were very kind and helpful looking at the issues I had, giving an estimate, and helping replace my bathroom faucet and tub spout and giving me peace of mind about no leaks.Jose assisted with fixing some wiring connection/control mishaps we had with some light switches, and also did a wonderful job. I’m so thankful to this team that came out and helped us so professionally and expediently. Thank you, Norfolk Air and everything else!!

Review 18 (2024-07-31 - Rating: 5)
Very pleased with the service and quick response that I received from Norfolk Air Heating Cooling Plumbing and Electric. I needed my sanitary sewer line, that runs from the house to the street, cleared of some tree roots that were partially blocking the pipe. Kyle cleared and scoped the line for a reasonable price. He also gave me a couple options, with estimates, to prevent it from happening again. I will definitely use Norfolk Air Heating Cooling Plumbing and Electric for my future plumbing needs.

Review 19 (2024-09-14 - Rating: 5)
Cassidy and Nicole are our top two favorite employees at Norfolk Air. We have had this company install new ductless mini split systems and also routine maintenance on that system as well over the past roughly 4 years. We always request that Cassidy be assigned to our property for any routine maintenance on our system, as he is extremely professional, approachable, and seems to really care about our client experience. He also makes recommendations based on what he sees and from his professional knowledge. Nicole is a great asset to the company as well, and we request to work with her for all scheduling questions and logistics for their crews. She takes a personal interest in our situations and monitors the progress on their companys end seamlessly, as well as communicates our questions to the appropriate parties and always follows up with us on a timeline that is explicitly stated to us. Thank you, Nicole and Cassidy, for your professionalism and integrity!Updated 9/14/2024: Carl Scales recently installed a new mini split system in our upstairs, and he was amazing! Carl was overly communicative, extremely professional, and overall a great guy to be around. We knew we were in good hands with Carl, and he assured us at every step along the way that the system was being installed properly. Any questions we had he addressed them immediately, and his customer service is 10 out of 10. Carl was aware that we were not pleased (to say the least) with Tylers customer service during the entire quote process for our upstairs system, and Carl made sure to go above and beyond to ensure we were satisfied after having a not-so-great experience with Tyler. Would highly recommend Carl for any installs, he is the best service member for installs that we have had over the past 6 or 7 years. Thank you, Carl!

Review 20 (2024-11-01 - Rating: 5)
Eric Richardson was prompt, polite, kind, and honest! I couldn’t believe, he came to my home, at such a late hour! Eric was efficient and quick to diagnose the situation!! I can’t thank Eric and Norfolk Air Heating,Cooling,Plumbing & Electric enough for there service!!!

Review 21 (2024-09-16 - Rating: 5)
Great service provided by Norfolk Air. Called this morning and they had someone out about an hour later. Jerome and Jesse were the technicians and they were very professional and kind. Will definitely be calling for any future needs!

Review 22 (2023-12-23 - Rating: 5)
My heater went out and it was the high of 34 that day. Within a few hours we were able to get Gordon out from Norfolk air and he was able to explain what was wrong and was able to fix it within the hour. We had heat back on by mid day! Thank you very much again Gordon!!! 10/10

Review 23 (2024-12-08 - Rating: 5)
Damian Arnold came to my house to repair my HVAC heating system on Sunday at no extra charge for a weekend repair. Damian was courteous, expeditious in his work to determine the problem, was extremely knowledgeable and so very pleasant. If any additional work needs to be done, I will make sure that I request Damian Arnold to return. Thank you, Norfolk Air! Happy Holidays, George and D. E. Anjal

Review 24 (2023-07-29 - Rating: 5)
On one of the hottest days in the city of Norfolk, my plumbing was backed up in my downstairs bathroom to the point where it was coming up thru the drain in my shower. NO NEED TO PANIC!!! Once again, I knew exactly who to call…Norfolk Air!!! I have recently used Norfolk Air for their Plumbing services last month due to the flooding issues I’ve experienced over the years living in the city of Norfolk. This company always display a high level of positive customer service and knowledgeable professionals, so there’s never a doubt in my mind as of who to call to service my need. (Also, if you need someone to service your HVAC there are great for that too!) I called round 11:30am in the morning and was greeted by a customer service representative to set my appointment for the same day! (My apologies for I forgot her name) By 2:40pm in the afternoon I received a text from their professional service technician, Darrion Williams-Gibbs letting me know that he was in route to service my need. What I love about Norfolk Air is how they try their best to pair you with the same Technician that serviced your home if dealing with the same problem, in my case my plumbing. Mr.Gibbs and Mr.Deven arrived at my home in a timely manner with bright smiles on their faces despite servicing my need on the hottest day in the world!!! They were both energized and ready to tackle my 2nd time around plumbing issue. They took their time to assess the problem and within 2hrs my bathroom and shower were restored to its proper function!!! My plumbing issue was FIXED again!!! Please don’t get discouraged by this review for I do have an older home and by living in Norfolk, a city known for severe flooding, plumbing issues are bound to occur. I truly thank God for Mr.Gibbs and Mr. Deven! I have a fairly small bathroom and they were both able to get the job completed without stepping on each other toes. What I mean by that, Mr. Gibbs & Mr. Deven work well together! They make the perfect duo to tackle any plumbing issues you have with your home. They communicated effectively and respectfully to each other. It’s obvious that they both love their professions because they treated my home as if it were theirs. They stayed on task from the beginning until the job was completed. Might I add that there was no hesitation or frustration displayed while both of them were working in my small bathroom. Mr.Gibbs & Mr.Deven both have high experience and knowledge of plumbing, problem solving, and professionalism that is beyond any 5 star rating!!! Even though both technicians completed the service, Mr. Deven cleaned my bathroom including the shower to its original state!!!!! All I had to do was put my shower rug and towels back…you would’ve never know I had a plumbing issue that’s how CLEAN it was and SMELLING GOOD TOO! I cannot say this or stress this enough… My family and I truly truly thank God for Mr. Deven & Darrion Williams-Gibbs from Norfolk Air!!!! Thank you soooo much for taking the time read this review and continue to have a Blessed, hydrated, and cool weekend!!!!

Review 25 (2024-08-30 - Rating: 5)
The young HVAC man that came out was professional and did his work and took care of everything efficiently and well. He was a complete professional. Thanks and send this young man to more people’s homes because he is an asset to your company!!

Review 26 (2024-07-19 - Rating: 5)
First time I use Norfolk Air Heating and Cooling to service my AC unit. I was very please with Justins work. He figured out quickly the issue and he took care of it. He was very efficient and timely. I highly recommend this company for your AC needs!

Review 27 (2024-09-07 - Rating: 5)
OUTSTANDING!Thank you to Thomas and Andre! Always on time, efficient and hard working. We had our furnace, HVAC and duct work replaced. A big job for 2 great great technicians. I would recommend them to anyone as well as the service provided by Norfolk Heating and Air

Review 28 (2024-06-19 - Rating: 5)
We had an immediate need for service last year when we moved into our new home. Norfolk Air Heating … scheduled us an appointment quickly and handled everything with ease. The city requires a test on our system to be performed yearly. I called them again this year Kyle came out with another gentlemen. They were on time, professional and took care of everything. It was another great experience. Highly recommend! The staff is fantastic!

Review 29 (2024-12-04 - Rating: 5)
Justin and the crew were instrumental in getting our gas powder coat oven back up and running. I called several hvac companies and few were open to work on or had knowledge of gas ovens but Norfolk Air was up to the task.

Review 30 (2024-09-26 - Rating: 5)
Amazing job. You guys never fail on providing great customer service. Eric the Technician deserves a raise he went far and beyond. Love the new water heater

Review 31 (2024-12-05 - Rating: 5)
They came out within a couple hours. Their service fee was super reasonable compared to other places and they diagnosed the problem for us immediately. Highly recommend.

Review 32 (2024-07-21 - Rating: 5)
We had a sewage backup in our home and needed weekend, emergency service. Norfolk Air, Heating, Cooling, Plumbing and Electric initially said they would have a service person out within a four hour window. Much to our surprise, within 30 minutes, we received a text from our tech, Ricky Hale, that he was on his way. Ricky arrived, explained his process in great detail, answered questions and worked tirelessly to ensure that what turned out to be a most difficult job got completed. He battled for hours with crazy stubborn roots stuck in our terracotta pipes and never once complained or threw in the towel. I am so impressed with this hardworking, articulate young man. Just as I was beginning to question the work ethic of today’s younger generation. Kudos to him and his company! Highly recommend!

Review 33 (2024-12-10 - Rating: 5)
Quality, fast, and affordable service replacing my Water Heater. Jerome and Mondo were able to work with my schedule and my price range and they stayed to make sure the product was working as intended.

Review 34 (2024-10-31 - Rating: 5)
Eric Richardson came to my apartment to do an estimate for a water purification system in my kitchen sink, the bathroom sink and shower. He said that since my apt is one of twelve units, he would need to get an apartment capablesystem. He is very knowledgeable, professional and courteous.

Review 35 (2024-11-19 - Rating: 5)
Called in for a new HVAC system that was installed in July. First time we turned on the heat, it did not work. Called on Sunday morning at 0800 and a technician was there in less than 2 hours. The thermostat had failed. Although frustrated that our new system did not work- the service for recovery was excellent.

Review 36 (2024-07-16 - Rating: 5)
I came home on a Sunday afternoon from being out of town and my house was registering 87 degrees. I called Norfolk Air and they were able to get a technician out to me within just a few hours. Their prices were reasonable and Shaun was knowledgeable and friendly. He quickly diagnosed the problem and fixed it. He also recognized an issue from a previous fix that another well known company failed to complete. I will use Norfolk Air for all future HVAC issues.

Review 37 (2024-09-03 - Rating: 5)
Darrion came out to inspect a suspected leak. He was very efficient and tidy, also very polite has unexpected home repairs can be stressful. The entire team at norfolk heating and air is always incredible and customer service forward! Love this company!

Review 38 (2024-08-05 - Rating: 5)
We are very happy with the service we received from Norfolk air.Michael, who serviced our HVAC unit today was right on time, very professional, very personable, Took the time to answer all questions that I had and made suggestions on how to improve our equipments performance.

Review 39 (2024-07-19 - Rating: 5)
Justine Malone was a great tech! He explained everything in detail and was very patient dealing with my tense and angry attitude after being without AC during a heat wave for 3 weeks. I recommend him and this company for their prompt and professional service.

Review 40 (2024-08-13 - Rating: 5)
Damien was an absolute wonderful technician. He was knowledgeable, willing to walk me through everything and was expeditious. He was a pleasure and my unit works again!

Review 41 (2024-10-28 - Rating: 5)
I previously had a plumber come out and tell me there was a flow restriction in my pipes and would require ripping out walls to find the problem. Jesse came in looked at my water heater and had the issue fixed in less than 5 minutes. Their experience alone makes it worth the investment.

Review 42 (2024-07-28 - Rating: 5)
Kyle is super fast and professional! His team works hard and goes above and beyond! They arrived on time and used their expertise and knowledge to guide me in the right direction and make sure I was comfortable with such a big job. I would do nothing but recommend him to anyone! He’s been in the plumbing business for 10 years and it shows!

Review 43 (2024-08-13 - Rating: 5)
Cassidy and the Norfolk air heating team have been providing great service to our family as newly purchased property had been kept up poorly.Cassidy was able to perform his duty with patience and professionalism in timely manner

Review 44 (2024-08-30 - Rating: 5)
Norfolk Air is my go-to for HVAC, electrical, and plumbing. Shout out to Ricky Hale for his professionalism! Prompt, courteous, and did a great job repairing the leak I had at the water meter.

Review 45 (2024-06-23 - Rating: 5)
Our AC went out early on Sunday morning, contacted several HVAC companies. One of them the earliest they could come out would be Monday and others didnt reach back out at all. Norfolk air heating and cooling was the only company to reach back out and come by the same day. Matt our technician was punctual and was able to fix our system. It was a bit pricey but it was worth it especially in this heat and being at last minute on a Sunday. Thank you Matt and the rest of the crew.

Review 46 (2024-06-25 - Rating: 5)
Brandon Wilson was absolutely amazing. Very respectful and knowledgeable. Took care of my old unit and broke everything down to me clearly so I understand what was wrong and needed. Then made sure he clean everything up before leaving wonderful

Review 47 (2024-09-09 - Rating: 5)
Your technician Cassidy Brooks was GREAT! EFFICIENT, PROFESSIONAL, COURTEOUS & gave a simple suggestion of what I can do here at home to make the system work more efficiently. Very happy with his service!👍

Review 48 (2024-06-12 - Rating: 5)
Called Norfolk Air Heating, Cooling, Plumbing & Electric the day after our central air unit outside stopped working. I got a same day appointment and was beyond grateful for that. Our tech Trenton was beyond amazing and walked me through all the steps that would need to be taken in order for the unit to work again. Will be working with this company again in the future!

Review 49 (2024-10-04 - Rating: 5)
Gordon was on-time, courteous and knew what he was doing, what more can you ask for? Norfolk Air and their team continues to deliver a great service.-Lee

Review 50 (2024-09-15 - Rating: 5)
Kyle and his partner came to address on ongoing issue. They quickly assessed the problem, provided an estimate for repair and scheduled it for the next week. It’s great to get the same plumber each time who understands our system and is familiar with the house. We ask for him and he does an excellent job.

Review 51 (2023-06-28 - Rating: 5)
Cassidy did such a fine job for us. Very professional & knowledgeable. He was happy & on time. Finally found a good company to service our a/c. Five Stars all the way!!! A+++++ Bobby has a good company.

Review 52 (2024-11-01 - Rating: 5)
Shaun was thorough, explained the issues with the hvac system well, and outlined a solid game plan. Very happy with the service and the help.

Review 53 (2024-09-07 - Rating: 5)
Norfolk Air technicians do an awesome job. Barry, Ricky and Shaun were professional, courteous and offered helpful advice. Thank you for the excellent service.

Review 54 (2024-08-12 - Rating: 5)
Jerome and Rick came to the rescue today. They replaced a cracked pipe and then the washer still would not drain. They found the clog and took care of that too!! Thank guys for such a quick response and solution to the problem. Will be using Norfolk Air and Plumbing again.

Review 55 (2024-07-12 - Rating: 5)
They came out at 12:30am midnight to fix my AC unit. Gordon the technician was awesome! He was professional and kept me updated on every step. Even for coming out in the middle of the night there was no additional charge. I will be definitely calling them back if I have any issues. I definitely recommend them over any company.

Review 56 (2024-10-14 - Rating: 5)
Shawn saved the day!! Our heat pump thermostat stoped working and he only took a few min. To find the problem. He was extremely nolagable and explained things as he he was doing them. Problem fixed with prompt, courteous communication Thank you Shawn!!

Review 57 (2024-08-18 - Rating: 5)
Kyle was professional and prompt. My bathroom has never had every fixture run so well or quietly. In two hours, he fixed all the problems Id been having for a year and a half.

Review 58 (2024-07-03 - Rating: 5)
Excellent service! A/C went out late in the day and they had a technician ready to service my geothermal system on-site in two hours. The technician, Cassidy, was superb! Very knowledgeable, courteous, and demonstrated excellent troubleshooting techniques. Norfolk Air has a customer for life!

Review 59 (2024-11-07 - Rating: 5)
Norfolk Air did a great job fixing my kitchen sink today. They came within an hour of my call and gave me a discount too.

Review 60 (2024-05-31 - Rating: 5)
Norfolk Heating and Air serviced out HVAC recently. They were able to make an appointment within 24 hours of calling. Justin arrived and fixed our issue within 15 minutes. I’ve used them 1 other time and have been impressed. Everything from the friendly staff when I call to the service techs the whole experience was pleasant. I highly recommend Norfolk Air.

Review 61 (2024-09-30 - Rating: 5)
Jerome, was very knowledgeable and explained in depth the situation. With problems trying to find my clean out line from the house to the city line. I am grateful that he was able to clean out the line. Unfortunately the city is lacking in the location of the city line.

Review 62 (2025-01-05 - Rating: 5)
We’ve got three maintenance contracts with Norfolk Air. We are able to set up all 3 homes to be done in one afternoon. Shaun was polite, thorough and gave clear explanations on all three furnaces and heat pumps. Highly recommend. Thank you.Btw, this should count for fifteen stars as google only allows one post per company.

Review 63 (2024-11-22 - Rating: 5)
I woke up to a very cold house and Justin came out the same day to fix my heating system. He was quick and professional. Thank you so much!

Review 64 (2024-07-03 - Rating: 5)
I had an excellent experience with Norfolk Air, Heating, Cooling, Plumbing, & Electrical. Barry is the bomb! He was a great technician. He was very punctual and was able to diagnose and fix my electrical problem. Thank you so much.

Review 65 (2024-12-02 - Rating: 5)
Thomas was polite and very accommodating; he waited for the inspector who was running late and was able to hook up my long-awaited-for gas stove. Thanks so much, Thomas!

Review 66 (2025-01-05 - Rating: 5)
Kyle was awesome! Friendly, knowledgeable, and on time!Very satisfied with his service

Review 67 (2024-10-14 - Rating: 5)
Jerome and Amando came in and did an excellent job under tight conditions. They were right on on their time estimate and did a great job cleaning up upon completion.

Review 68 (2024-04-10 - Rating: 5)
This company is great. Used them a few years ago to help with an AC issue I had in my unit. They were quick to come out and repair. I always said I’d use them again purely for their customer service and that still stands true. I decided to be smart and get my unit serviced before doing the AC switch-over. And I’m thankful that I did. They quickly found some duct work that had been chewed up my these darn Norfolk Rats. And then when my spigot rusted off right in the HVAC guy’s hand he quickly helped me get the water main shut-off. Then he called their team and had their plumbers out here in less than 30 minutes to repair it. They were all kind and professional. I wish I’d gotten all their names, but for sure give Cassidy B & Ricky H a raise or something for how awesome they were. Thank you so much for your hard work.

Review 69 (2024-06-11 - Rating: 5)
Weve just had a visit from Kyle and Will - two of the nicest, most professional technicians weve ever met! The company kept us abreast of all expectations: confirmed appointment, reminders, and, when Kyle and Will were enroute. They arrived promptly and immediately got to work assessing our pluming issues and making the necessary adjustments\repairs. Fast, efficient and courteous! We are so glad we opted for a plan membersip for the peace of mind NAHCP&E will clearly provide. Many thanks to Kyle and Will!

Review 70 (2024-03-27 - Rating: 5)
I called Norfolk heating and air based on the reviews. Our technician was Jacob he was professional and polite as well as on time . He assessed the situation, and we discussed options and pricing. We were able to get our sink fixed right away, and I am very pleased with the service from him as well as the office. The pricing was reasonable The service was five star we will continue to use them when needed and recommend them.

Review 71 (2024-12-03 - Rating: 5)
12/03/24 visit. Jesse stopped by for the winter tune-up. He was on time, nice to talk to and very knowledgeable. Thanks again for great service.8/16/24 visit. Justin stopped by on time to replace a part on our air handler. He was in and out in about 20 minutes. AC is great so far. Thanks again for the good service.Once again, we were sent a very good tech to service our system. He was courteous, timely, and offered advice. Very happy with his effort.

Review 72 (2024-11-18 - Rating: 5)
I never give 5 stars but I would give 10 stars to Eric Richardson if I could! Very knowledgeable and professional employee. Thank you again Mark.

Review 73 (2024-12-02 - Rating: 5)
Detailed, professional, knowledgeable. Really great crew. I would use them again. Had my entire house & garage electrical upgraded. Everyone was amazing. Barry & Jallyl are my favorites! Very smart!

Review 74 (2024-11-01 - Rating: 5)
..we had a (freak) short in one of iur outlets which impacted wiring of other outlets, overhead lights, ceiling fan,.. Barry/Norfolk Air showed up as scheduled (called in advance to advise on his way),.. walked through service issues,.. Barry reviewed all, determined problem, provided estimate,.. agreed on work needed, he got right to work replacing needed outlet, checked fuse box/confirmed all good, tested the replaced outlet, and all related outlets, overhead lights, fan, etc, -- all good!!,.. cleaned up service area,.. reviewd/ signed work order, all correct!.. all done in approx 45minutes!!,...very happy with Barry (very knowledgeable, explained work needed/work done,.. etc,.. nice guy!!),.. very satisfied with Barry and Norfolk Air quick response,..

Review 75 (2024-07-02 - Rating: 5)
So glad I called Norfolk Air and Heating instead of Guy’s Heating and Air. When I had Guy’s Heating come and fix a previous AC unit, the technician was rude and unpleasant. Was a vast difference with Cassidy and Norfolk Heating and Air. Cassidy was utmost professional, personable and explained/fixed the issue. My new go-to company.

Review 76 (2024-06-13 - Rating: 5)
I’m on vacation in Denver. A problem with my AC was discovered. I was able to arrange long distance for service thru Norfolk Air. Everyone I talked with was polite and helpful.Gordon, the technician, kept me informed as to when he would be in my home and after he fixed the problem, he was able to explain what the problem was and what he had done to remediate the issue. Nobody likes to spend money on repairs but it helps when you trust the company and the service person is knowledgeable and effectively communicates. Well done Gordon and Norfolk Air.

Review 77 (2024-04-17 - Rating: 5)
I had a new heat pump installed and the teamFrom Norfolk heating And air were superb. I was so impressed with everything. They were very kind and personable. They were confident and competent… they cleaned up after they were finished. They were so respectful of my plants surrounding the outdoor unit that I cannot say enough things about how great they were.

Review 78 (2024-09-16 - Rating: 5)
Our technician was Cameron Knowles. He came for a fall check up of our HVAC system. He was very thorough and took his time on each part. He is such a nice young man and was so helpful. Hopefully he can service our unit again! Great job again Norfolk Heating and Air!

Review 79 (2024-06-19 - Rating: 5)
Called them and they had someone out same day. For my water heater. The technician was very knowledgeable and super helpful he even spotted a problem with our hvac before it became a huge one. He Called in that order and another tech came out within a few hours for the hvac. Overall everything was explained and communicated well and I feel happy with the services provided. There’s a variety of plans they have that cover “inspections” of plumbing heating and electrical for a monthly fee and extended warranty possibilities also.

Review 80 (2024-09-27 - Rating: 5)
Pur technician Cassidy did a phenomenal job today. He was very through and gave us us the next steps we need to improve our system!!

Review 81 (2024-05-18 - Rating: 5)
Jerome, the NAH plumber showed up at the estimated time. He was courteous as well as professional. He looked at the job. Made his plan and explained what he intended to do. He asked if I had any ideas or suggestions. All in all, he was here about 2.5-3 hours. After the job was done, he made sure that I was satisfied with his work. I was. It feels good to have running water again. Any other plumbing problems, NAH will be my call.I added some before and after photos of the repairs. I didnt think to get a photo before I reconnected my washer. Again, Kudos on a job well done.

Review 82 (2024-06-01 - Rating: 5)
Very responsive to an emergency need. Jerome was courteous and professional. He dealt well with my grandchildren wanting to see (from a distance) what he was doing. Loved the text message with a picture of the technician when he was on the way. Unfortunately in the world we live today the ability to verify identity with a picture of the technician sent from the company was appreciated.

Review 83 (2024-09-14 - Rating: 5)
Michael provided quality service for our mini-splits! He did a thorough cleaning of each unit, and gave feedback on their condition, including showing me pictures. He was efficient and easy to work with!

Review 84 (2024-08-11 - Rating: 5)
Justin did an excellent job and was very professional. I would recommend him and definetly would request his services again.

Review 85 (2024-04-04 - Rating: 5)
Had a plumbing issue that needed to be repaired ASAP. Plumber Jerome Z responded. He was very professional and skilled although also personable & courteous. Upon arrival, he immediately began working and quickly completed the job. Highly skilled, Jerome delivered quality work. His commitment to repair the task made him a great plumber. I would highly recommend Jerome to anyone. I will request him in the future whenever necessary.

Review 86 (2024-11-29 - Rating: 5)
We had an awful experience with another plumbing company and was without HOT water for 15days. Eric came and assessed us on a Monday and our new water heater was installed on a Wednesday right before Thanksgiving!He was Friendly knowledgeable and provided us great service.

Review 87 (2024-10-19 - Rating: 5)
Kyle and Will came out on a Saturday on time, professional and in good spirits. They serviced my hot water heater, helped me choose the best replacement, and did a beautiful job with installation. I could not be any happier. Norfolk Heating and Air continue to be great in all areas.

Review 88 (2024-08-23 - Rating: 5)
Norfolk Air Heating Cooling Plumbing has been amazing as I have moved to Norfolk the past few weeks! Today Darrion came and replaced my garbage disposal…. he was very professional yet friendly and very efficient….I am very pleased to have a company I can count on!

Review 89 (2024-07-06 - Rating: 5)
I’ve been a big fan of Norfolk Air for years and have used all sides of the business (HVAC, plumbing and electrical). We recently had the plumbers come out and they were fantastic. Professional, on time and willing to go the extra mile. Kyle and his partner were fantastic. Highly recommended!

Review 90 (2023-08-03 - Rating: 5)
We had a wonderful experience with the AC technician who came out to fix our unit. From the moment he arrived, he was incredibly polite and respectful. He patiently explained all the available options to address the issue and helped us make informed decisions. It was evident that he cared about providing the best solution for our needs. Thanks to his expertise and professionalism, our AC unit is now running smoothly. Highly recommend!

Review 91 (2025-01-04 - Rating: 5)
Repairmen was courteous, responsive, provided answers to questions, meticulous, and neat in his work. Treated my home with respect and showed professionalism in his work. He detected the problem with the system quickly.

Review 92 (2024-12-11 - Rating: 5)
Great company for all your needs. Prompt, professional & knowledgeable! Definitely recommend.

Review 93 (2024-10-04 - Rating: 5)
Appreciate Norfolk Airs professional efforts to successfully address and remedy post installation HVAC issues and concerns in a timely manner.

Review 94 (2024-11-18 - Rating: 5)
Jerome was very welcoming and professional! Would love to have him service us again!

Review 95 (2024-05-13 - Rating: 5)
We recently had one of our ac units replaced by Norfolk air. They were very easy to work with and quick to install the unit once we made our decision. Carl Scales and his team did performed the install and they were great. They went above and beyond to make sure everything was working great.

Review 96 (2024-07-10 - Rating: 5)
Entire experience was easy and quick- from scheduling appointment, diagnosis, and repair. The technician, Barry, explained the issues and process for correction. Would recommend.

Review 97 (2024-10-28 - Rating: 5)
Kyle replaced the cartridge on my Delta kitchen faucet. Excellent job. Like brand new. Appreciate Norfolk Air. The best.... TD

Review 98 (2024-08-24 - Rating: 5)
Came early, worked diligently, very friendly and informative. Clean and precise work done. Gave professional suggestions for future projects. I do recommend this company. Great pricing as well.

Review 99 (2024-04-29 - Rating: 5)
Frank was prompt arriving on time. He was very professional and thorough inspecting my HVAC system for a spring check- up. He reset the program and time on my thermostat. And changed out the filter for the system. I’d recommend Frank to others and welcome him back to check my system.

Review 100 (2024-01-19 - Rating: 5)
Kyle did an outstanding job replacing our faulty 17 yr old tankless water heater. He quickly diagnosed the problem and determined that replacement was necessary due to age of our existing unit. He developed an acceptable estimate for replacement and then returned next day to complete the installation in about 5 hrs. Clean, orderly, and extremely polite; Ill ask for him to work on any of my systems in future.

Review 101 (2024-11-28 - Rating: 5)
Had to replace a toilet and Henry and Travis were sent out within three hours of my request for service. Henry and Travis did an excellent job of removing the old toilet and installing the new one. They cleaned up nicely and were friendly. The lady who took my call also was friendly. This is an excellent company I use for plumbing, electrical, gas, heating and air conditioning. UPDATE: I noted a small leak from the tank of the new toilet and emailed Norfolk Air. Henry and Travis responded in less than two hours (on a Saturday!) and tightened the fittings. Cant ask for better service. CONTINUED: I had a leak for a different toilet. At my request on a weekend, Travis called within two hours and came by the same day to repair the leak. Again- excellent service! Added 10/14/19: A new technician performed our regular, twice-a-year service. Emanuel was a pleasant, knowledgeable young man. Besides checking the heating system for the winter, Emanuel cleaned our humidifier, Great job, as usual! Update on 11/11/19: Doing some renovation and had to redirect a gas valve. Henry came out as scheduled and did the job. Very pleasant and professional experience as usual. THIS IS ONE WELL-RUN COMPANY! Update: 9/18/20- Had biannual inspection by Cassidy. Fine young man. Everything is working well- both heating and cooling. This is good insurance to have these inspections. Update August 27th 2022. Jake came out to repair our air conditioner that stopped working. One of the drains had locked up. Very happy with his coming out within an hour and his friendliness and good advice. New service Nov.2022 with clogged sink. John replaced sagging pipes under the house and cleared a mass of built up grease with Marvins help. Difficult job completed to my satisfaction. New post November 2004. At a plumbing problem and called Norfolk Air, in Jerome came out in 1 hour. Jerome was a fine, pleasant, informative young man and took care of the problem. Thanks again for your good work and having such a good technician. Gary

Review 102 (2024-07-31 - Rating: 5)
I have used Norfolk Air Heating and cooling in the past, and they have provided excellent service. On 07 Jan 2018 I had a clogged sink, that I was not able to clear. I contacted them and set a schedule for Wednesday. The technician Henry arrived on time (actually early). He was able to clear the clog as well as provide me an estimate for future repairs.2022 September I have again used Norfolk Air, Cassidy was awesome prompt and professional.AUG 2023, I needed a full system replacement. Norfolk air heating and cooling was super quick. (Next day) arrived at 0800, and everything is running smooth. The front office staff are wonderful, and go me great financing for an unexpected cost.July 2024. System maintenance again excellent service.

Review 103 (2024-05-29 - Rating: 5)
Over the past decade, Ive had a number of HVAC companies work out issues with my rather complicated home system. Norfolk Air, at last, consistently delivers... on time, ace technicians and fair pricing. A+

Review 104 (2024-03-22 - Rating: 5)
Thank you guys. This was an excellent experience from the very first call I made when my water heater went out. I called at 7pm and Ricky and Will showed up within 2 hours of my call. Chuck answered all of my questions over the weekend and helped guide me towards the tankless system i wanted/needed. Kassi and the rest of the office staff were excellent to work with the get everything scheduled as soon as possible. I work in the construction industry and I know how demanding it is. I appreciate you guys for doing everything you can to move this along for me.On the day of the install, Kyle, Ricky, and Will were excellent. They explained everything they were doing and were very professional from start to finish. Thanks again, fellas, for everything!For other homeowners, the pricing was reasonable too. I had been looking at tankless systems for a couple of years now. The quote was right in the middle of some other quotes I received , but the service is what made the difference. They didnt try to upsell me just for the sake of it.

Review 105 (2025-01-07 - Rating: 5)
Our technician Damien was, fast, friendly, thorough and very professional!

Review 106 (2024-09-10 - Rating: 5)
Carl and Devonte did an absolutely fantastic job setting up my new heat pump. Awesome professionals.

Review 107 (2024-11-22 - Rating: 5)
Michael Le from Norfolk Air did our fall inspection. He was very thorough and explained everything well. I recommend Michael and Norfolk Air for your HVAC needs.

Review 108 (2024-02-11 - Rating: 5)
Needed 24 hour service on a Sunday and Norfolk air, heating, cooling and plumbing responded immediately, and my issue was solved within an hour and a half. Kyle , the technician, was great. Very professional answered all questions thoroughly. Will definitely use again.

Review 109 (2024-12-01 - Rating: 5)
Eric did a great job. He was professional and answered questions I had regarding the product he was installing.

Review 110 (2024-10-18 - Rating: 5)
As always, Norfolk Air delivered. I cannot believe their responsiveness and quality work. Maybe best if any service I have had

Review 111 (2023-03-27 - Rating: 5)
Jake was very professional & so quick. He made the process easy to understand & took our situation into consideration. He deserves a raise & a half!

Review 112 (2024-02-22 - Rating: 5)
Troy was very professional and kind. He took the time to explain the step by step process of what he would be completing for the inspection. He displayed customer service that goes above and beyond any ive previously experienced. I will definitely request for Troy again for next years maintenance inspection.

Review 113 (2023-12-13 - Rating: 5)
Trent was extremely professional and kind. He educated me on the new and upcoming things to look out for in the HVAC world and how to plan for the highest efficiency in the future. We have an extremely old system that I know needs to be replaced, and he reviewed all of the options and answered all of my questions without being pushy/sales-y to move forward sooner rather than later. I appreciated having Trent as our service specialist today and would invite him back anytime!

Review 114 (2024-10-04 - Rating: 5)
Tony from Norfolk Air Heating and Plumbing installed my Nest Smart Doorbell today. I tried using the company that Nest recommended for the installation. After two failed appointments, I cancelled the service and called Norfolk Air Heating and Plumbing. Tony called and said he would arrive early. He quickly installed the device and helped me program it. He was a pleasure to work with.

Review 115 (2024-03-01 - Rating: 5)
Carl and his team were absolutely professional. Knowledgeable and on time.they arrived and started straight to work explained every detail and completed job when they were supposed to. I highly recommend them for all your hvac needs.

Review 116 (2024-10-15 - Rating: 5)
Gordon Wile from Norfolk Heating & Cooling was professional, polite and his expertise was great. Nice job!!

Review 117 (2024-08-19 - Rating: 5)
Thank you Damien ! Have been fantastic members since we purchased the home (about 4 years) .. Diagnosed the problem and fixed it with skill and ease .. Honest fair pricing for labor and parts ..Great dispatcher Kathy .. Thanks again Norfolk Air Heating, Cooling, Plumbing & Electrical for keeping us cool in the hot months and warm in the cool ones !

Review 118 (2024-05-14 - Rating: 5)
Jose was fantastic & very professional. Diagnosed the problem, identified the fan part we needed to have replaced, and pointed out the next steps. We will definitely use him again on the next step! Update: Jose came back once we received the necessary part. Our fan is working like new! Thanks Jose!

Review 119 (2024-12-19 - Rating: 5)
On time. Excellent communication prior to and during the appointment. Very satisfied withDamien and Norfolk Air.

Review 120 (2023-08-06 - Rating: 5)
We hired this company recently after our HVAC unit died, they had the best prices available. Were very quick to come out for a quote and to install the new unit 2 days later. The workers were very nice, efficient, did a great job and kept everything clean and tidy. We’re very pleased with the entire experience from the beginning to end! We recommend this company for sure!

Review 121 (2024-02-23 - Rating: 5)
Ive used this company in the past, and like their level of service. This time Eric Mark came out for a plumbing issue, and did a great job. He was professional, and easy to work with, and I felt confident with the job he did.

Review 122 (2024-07-05 - Rating: 5)
My a/c went out on 2 July, and this company was the fastest appointment with a 5 July date. It was a best-case scenario. I’ll have a/c for the rest of the summer!

Review 123 (2024-06-20 - Rating: 5)
Jose came out to the house requested using the correct door and working with my father to understand he needs. He was very patient and helpful.

Review 124 (2024-06-13 - Rating: 5)
Highly recommend Norfolk Air - always very responsive, and prompt with service. Cassidy does great work, appreciate every time he has been my technician!

Review 125 (2024-11-09 - Rating: 5)
Michael texted he was on the way, then called when stuck in traffic. Completed his work, made recommendations and performed as expected from Norfolk Heating and Air. I expect excellence and I am never disappointed.

Review 126 (2024-07-23 - Rating: 5)
They were able to do a service call next day with no prior account and the tech was knowledgeable and thourough. Great experience, highly recommend.

Review 127 (2024-11-07 - Rating: 5)
Norfolk Air was prompt with my appointment time. Matt explained thoroughly what was wrong with my heater.

Review 128 (2024-09-12 - Rating: 5)
I really appreciated the professionalism displayed by Eric and very satisfied in how he walked me through every process performed doing the installation. Thanks

Review 129 (2024-09-19 - Rating: 5)
I always request Gordon because he is the best technician I ever had. Besides being pleasant and punctual he is very knowledgeable and explains to me what he is doing. I trust him completely and want to keep him forever.Gordon you are a gem !!!

Review 130 (2024-05-13 - Rating: 5)
I’m so grateful for the service and support we got with Jerome. We decided to buy the Blue Ribbon Protection Plan from Norfolk Heating and Air, which definitely gives us peace of mind as new homeowners.

Review 131 (2023-05-26 - Rating: 5)
The company called me to make sure they were providing their biannual service. Aaron and his coworker were amazing! They came on time, were professional, knowledgeable and very helpful! I ended up needing some things installed/repaired. He went back to the office on a late afternoon and got the equipment/installed it when he didn’t have to. Wonderful service! Glad to be a customer.

Review 132 (2024-06-19 - Rating: 5)
Matt Smith is an excellent technician and he responded to an A/C issue immediately. He was diligent in identifying the problem and repaired it quickly. Thanks again Norfolk Heating & Air and Matt!-Pete & Tara Furman

Review 133 (2024-09-14 - Rating: 5)
Jose was very courteous and professional. I was very satisfied with the completed job and he cleaned up the area.

Review 134 (2024-05-31 - Rating: 5)
Service was remarkable. HVAC team stayed late to complete the entire project and ensure system was up and running. The technicians and overall staff is friendly, professional and hard working. Highly satisfied with the overall experience.

Review 135 (2024-08-12 - Rating: 5)
Our geothermal HVAC has not been working. Valve needed to get things in order. Thankful to have them as our allies in keeping our heating and cooling needs in good working order.

Review 136 (2023-10-02 - Rating: 5)
Norfolk Air Plumbing executed a plumbing project I had going on at my commercial space. They really came through for me. Went out for their way to understand the unique assignment and successfully build out what I needed. Easily passed every inspection. Their expertise and professionalism is A +. Jakob, Marquel and Kyle were professional and really thoughtful about how they approached each phase of the project. Chuck oversaw the the assignment from beginning to end and was easy to get in touch with when I had any questions.I’m really grateful for the entire team at Norfolk Air. Want to also give a special shout-out to Erick who saved the day when the toilet got backed up during one of our other renovations. The entire team is GOD sent. Thank you!

Review 137 (2024-11-12 - Rating: 5)
I have used this company before and found their technicians professional and knowledgeable. I will be using them again should the need arise.

Review 138 (2024-04-10 - Rating: 5)
Carl and his crew were so nice. They answered all my questions and cleaned up after themselves. They explained all the equipment. We are very satisfied with them and would use this company in the future. I highly recommend them.

Review 139 (2024-03-06 - Rating: 5)
Thank you Norfolk Air…. we received excellent service from Shawn O’Connor and Romeo Giovanetti … they both showed great professionalism. Job well done from beginning to end. And we have peace of mind!

Review 140 (2024-02-11 - Rating: 5)
Norfolk Air was responsive and compassionate when processing this call for weekend emergency service. Technician Kyle called right away and provided an estimated timeframe for service. He arrived within 2 hours and was reassuring, knowledgeable, and professional throughout the visit.

Review 141 (2024-12-03 - Rating: 5)
We had the most amazing service with Norfolk Air, Heating, Cooling, Plumbing, and Electrical! Jesse was our technician along with another gentleman whose name I can’t remember. We had no working toilets or plumbing and a bad clog in our pipes that they spent hours clearing on a Sunday evening! They worked late into the night in our crawl space to ensure we had working plumbing that night! This was so important to us as I am currently 27 weeks pregnant and we have a potty training toddler. They worked so efficiently and really cared about making sure the job was done right. They were incredibly respectful of our home and were so polite and professional. I honestly could go on for so long about how amazing they were and how appreciative we are of them! We are so thankful they are the crew that showed up to help us this past weekend!Additional Review:Though Jesse and Darrion did amazing work, we soon discovered that there was a more serious issue with our pipes. Unfortunately, we had a broken sewage pipe under our back deck that also had significant amount of tree roots growing in it. My husband took apart our back deck and dug down to the pipes. Kyle was out a few days later to replace our damaged and compromised section of piping. This has been extremely trying just before the holidays and we are so glad we had such an amazing company come to our rescue! We are thankful for the hard work of all of the technicians and their commitment and hard work in helping to give us functioning plumbing again! Thank you!

Review 142 (2024-09-30 - Rating: 5)
Justin and his assistant are terrific, I have full confidence in their assessment and getting my HVAC unit on the right track. Justin is extremely knowledgeable and explains what is going on with my units and what in fact needs to be done.

Review 143 (2023-06-29 - Rating: 5)
I can not express how much I appreciate the attention and care I receive from Norfolk Air. After some maintenance visits over the past couple years, my 16 year old system just need to be replaced. How surprised I was when the office called later that afternoon and said they could install a new furnace and AC the next day! From the office staff, repair techs, and installation crew - you made what could have been a horribly hot July 4 holiday season, into a cool and comfy retreat. Professional, ethical, and kind - Norfolk Air has never let me down. Thank you for not just doing a job, but caring.

Review 144 (2024-04-19 - Rating: 5)
We had a leak in our kitchen ceiling that appeared to be coming from a 90 on a 3/4” supply line running to the bathroom upstairs. After calling Norfolk Air, they were able to get us on the schedule for the same day. Jerome and William came out, assessed the leak, gave me a quote quickly, had it repaired, and the area cleaned up in less than 2 hours. Both Jerome and William were personable and professional. They worked quickly, efficiently, and safely. I am extremely satisfied with their work and was thoroughly impressed when they left the work area cleaner than they found it. Due to multiple positive experiences, I highly recommend Norfolk Air for any plumbing needs. Also, if you live in an older house like we do, I would also recommend their plumbing membership program.

Review 145 (2024-08-01 - Rating: 5)
Jerome Ziegler was a total professional. Thorough in every detail. It was a pleasure to watch him work.

Review 146 (2024-03-28 - Rating: 5)
From start to finish, this company was beyond exceptional!!! Their communication is on point, they are very efficient, and their quality of work is top notch. We are lucky to have this company in our area because they are the best!

Review 147 (2023-08-14 - Rating: 5)
My wife suspected a refrigerant or gas leak in our houses ac. One tech stopped by, but she didnt feel like he had adequately addressed the problem. I was going to cancel our membership and try someone else, but the company promptly scheduled a new appointment with a senior tech who was better able to address the problem and give us both peace of mind while recommending solutions. This second visit was free of charge, and I deeply appreciated the service.They have kept our AC in good working order since we first called them to make a repair two years ago.

Review 148 (2024-06-12 - Rating: 5)
Cassidy was professional, friendly and very knowledgeable. He completed the repair and checked all pressures and levels within 45 minutes.

Review 149 (2024-03-16 - Rating: 5)
Cassidy was great! He walked me through what was going on with the HVAC system, provided a few potential options to resolve things, and told me everything I needed to know to make a formed decision. I cannot say enough good things. Great service and a great company to work with!

Review 150 (2024-05-24 - Rating: 5)
Jose is great! He was super informative and explained everything to me. Friendly and professional. I am super pleased with the service!!Norfolk Air is always prompt, professional service. Technicians are knowledgeable and friendly. The scheduling coordinator is always wonderful and gets me the service and help I need asap. They call when they are 20 minutes away to confirm their arrival time. You also get text and email notifications. The text will have a photo of your technician so you know who is coming to service your home. I have used them for years for my hvac needs and am always pleased.

Review 151 (2024-04-23 - Rating: 5)
Jose was amazing……hanging new light fixtures in a 1908 home, you never know what you will find and he found it. But he supplied and installed everything to code with exceptional quality, smiling every step of the way. Thank you!

Review 152 (2023-09-08 - Rating: 5)
I experienced a link in the tank of my toilet on a Thursday night. I called Norfolk Air on Friday morning and they were right out a few hours later. I did have to have the whole toilet replaced because there was a crack in the tank but the service was efficient, friendly, professional, and it was done quickly. Its not cheap to replace an entire toilet, but the work and toilet are under warranty. Fingers crossed I wont have to use the warranty, but it gives a peace of mind to one is there. Highly recommend Norfolk Air!

Review 153 (2023-12-05 - Rating: 5)
Recently had 2 complete unit replacements done by Carl, Treyvon, and Davonte. Awesome work. Got started same day I signed the contract, and everything was done within 2 days. They even stayed late to wrap up each day. Very satisfied with the job they did and how friendly and considerate they were throughout the process.

Review 154 (2024-02-11 - Rating: 5)
Carl and his crew did an outstanding job replacing my HVac system. They worked all day to make sure we had heat that same evening and answered all questions regarding the operation of the new system. I was extremely pleased with their skill and professionalism.

Review 155 (2023-07-07 - Rating: 5)
Great service provided by Norfolk Air Heating, Cooling, Plumbing & Electrical!!I scheduled service about a week ago to have some preventative maintenance completed for my HVAC. My assigned technician, Aaron Middleton, arrived promptly at the scheduled time. He was very professional throughout his time here, and answered all of the questions I had. I am very confident that Aaron is keeping my system running in tip top shape!My experience has been overwhelmingly positive, from the initial call to the completion of the maintenance. I highly recommend for your HVAC needs...and they also electrical and plumbing to boot!

Review 156 (2023-07-19 - Rating: 5)
Steven and Mike were awesome installing our new HVAC system!! They worked so hard to get everything done for us & they were here early morning to late at night. We can’t thank them enough for all their hard work! Rick, Cassidy, Amanda and the rest of the team were great to work with and they constantly kept us in the loop with text updates which was really nice. Would definitely recommend this company if you have any issues with your HVAC!

Review 157 (2023-12-21 - Rating: 5)
Kyle, Gordon, and Jose were great to work with. Very professional, courteous, and helpful. Kyle installed our new tankless water heater and we’re super stoked to have it. He’s next level when it comes to this work! Highly recommend Norfolk Air, Heating, Cooling, Plumbing, and Electrical!

Review 158 (2023-10-25 - Rating: 5)
Today I had the pleasure of working with Jakob in their plumbing department. He was very knowledgeable, honest and a very friendly person to have in my home. Definitely using this company for any and all of my plumbing needs!

Review 159 (2023-12-11 - Rating: 5)
I had my unit serviced with Norfolk Air. I did the summer and fall package. Justin explained everything great. Used shoe covers coming in the house. Didn’t rush the job and was thorough.Fall inspection Trent came out and checked my house furnace and outside unit. Explained what he did and even took the time to answer my questions. I am please with this company and recommend them.

Review 160 (2023-04-14 - Rating: 5)
5 star! Responsive, professional and local… what else could you ask for? Thanks to the Norfolk Air team for arriving same day to repair my ac unit. Tech Matt was knowledgeable, friendly, timely and professional. Shannan who took my call got me scheduled right away and was beyond helpful. Looking forward to this team taking care of my routine maintenance and hvac needs for years to come.

Review 161 (2023-06-02 - Rating: 5)
My experience with Norfolk Air was amazing. Starting with appointment setting until payment after the job was done. Jacob was very Kind and respectful, he explained everything very simple so I could understand and answer all my questions. I recommend this company 100%

Review 162 (2024-04-23 - Rating: 5)
This company has great prices and the monthly plan is definitely worth it. They have quick turnaround times and I highly recommend them! They know what they are doing and they are very professional.

Review 163 (2024-04-18 - Rating: 5)
Norfolk Heating & Air maintenance service rep, Cassidy was on time and went right to work he by everything out. He was professional, polite and answered my questions so I understood. The most important thing was that my puppies liked Cassidy.

Review 164 (2024-02-06 - Rating: 5)
Barry and Julian provided excellent service. Called when on their way. They were friendly and informative when checking the electrical in the bathroom. Both were thorough and offered suggestions. My experience with the staff is always excellent. Also received an email explaining the work performed.

Review 165 (2024-07-26 - Rating: 5)
Mr. Damien Arnolds a wonderful technician, very professional and knowledgeable. Would definitely recommend to other customers!

Review 166 (2022-09-02 - Rating: 5)
Everyone continues to be so helpful ensuring that my new system is squared away. Erin initiated a call to schedule a part replacement and Troy was so kind and went above and beyond to make sure it’s done right.Update: New heat pump installed and process went so smoothly! Everyone who helped was very friendly, kind and knowledgeable. Taylor does an awesome job helping me out on the phone. Tyler worked with us to get what we needed, the installation coordinator was great and Steven, Ian and Anthony worked their tails off all day long in intense heat to get the job done and even tidied up so nicely. I’m a happy customer - thanks a bunch!Jake was great - punctual, friendly, thorough and knowledgeable! Thanks so much!

Review 167 (2024-11-08 - Rating: 5)
As always great company, great people and great service. Wes was here when we pulled in from Maryland this morning we had a faulty outside gfi which he replaced in no time and gave me some good electrical tips also. Thanks Wes and company 😎😎Also Damien serviced our gas fireplace, did a full safety check and cleaned the entire unit. His knowledge and professionalism were top notch and really enjoyed talking to him while he was making sure everything was working properly with the fireplace, he also gave me a few good tips about certain things to look for and do. Thanks Damien and company 😎😎

Review 168 (2022-08-25 - Rating: 5)
We contacted this company over a month ago through a referral from my sister. The representative was on time for the first visit and very cordial. We paid for the service call at that time but learned that the piece we needed had to be ordered, we paid that day for the service call of $ 90.00 and an additional $ 75.00 for them to order the piece needed. We were told that our warranty for that piece had expired but my husband called the maker of the air conditioner to learn that the piece we paid them to order was in fact still under warranty. How did they did not know this, when the representative claimed he contacted the manager Brandon while at my home and Brandon confirmed that the piece was not under warranty.Two days later another representative shows up and says that the piece ordered was defective and it would take another three to four weeks for the piece to be located and delivered. Today, 8-23-22, we were informed that there is no Idea when the piece would be in stock and available for delivery, however, they did have a piece that they could install (after market) for over $1000.00 dollars.We are seniors and have had to endure hotel cost and over 80 degree temperatures in my home. My question is... how is it that no manufacturer in the U.S. has this piece? Are they waiting for the warranty to expire, or are they taking advantage of seniors?Our faith in honest reputable companys continues to dim and it it such a shame that we have to now contact another company, pay for an additional service call, not alone continue to deal with the upcoming heat, summer is not over. Not only have I posted this review to the companys site, I will post this review over every media and news site that I can. 1 star for the company8-22-22Jake Harbour came on time and ready to work. Did a great job and deserving of the five stars for his positive attitude and work ethics. And only Jake deserves the five stars

Review 169 (2021-01-14 - Rating: 5)
Thank you Norfolk Air! I had what I thought was a simple plumbing repair but not the tools, or the knowledge to address it myself. My issue was not urgent, but needed addressing. Making an appointment was a breeze thanks to the friendly staff. I was able to get an appointment that worked around my work schedule the following day (at my request). When the technicians arrived, they quickly assessed the issue and made short work of the repair. They were friendly and punctual and kind. They were clean and did not leave a mess behind. In fact, aside from my issue being resolved, you wouldnt know they were even there. This is not my first experience with Norfolk Air and with my aging home, I doubt it will be my last. They have always done quality work for a reasonable price. I will not hesitate to call them in the future.

Review 170 (2024-07-01 - Rating: 5)
Michael from Norfolk Air was very professional, polite, and knowledgeable of his job. He is a very passionate young man and I believe he is an asset to the company.

Review 171 (2023-08-29 - Rating: 5)
Eric was professional and worked so hard. There were some unexpected complications and he did not stop until he found the solution. We have always had the best service from Norfolk Air! Highly recommend.

Review 172 (2024-03-29 - Rating: 5)
Franklin arrived on time for scheduled maintenance. He was courteous, thorough and efficient. Great experience. I will request him again if possible to do so.

Review 173 (2024-12-17 - Rating: 5)
Eric is an excellent technician! Extremely professional, timely, and has a way of explaining everything to you in language you can understand. Highly recommended!

Review 174 (2024-07-01 - Rating: 5)
Cassidy was friendly and knowledgeable. I was happy that the company sends a picture of your technician that will be visiting on site.

Review 175 (2023-10-06 - Rating: 5)
Norfolk Air provided our Fall semi-annual service and were at the house for nearly 2 hours. The technician, Daniel, make sure everything was working well and had one small recommendation that he followed up with an estimate. He was very thorough, polite, and so quiet as we worked from home that I almost forgot he was there. Great job by Norfolk Air.

Review 176 (2024-01-10 - Rating: 5)
Roland was on time and got right to work doing my annual inspection. He was very knowledgeable and professional. He is a great asset to Norfolk Air!

Review 177 (2023-04-25 - Rating: 5)
I am extremely satisfied with the service from Norfolk Air Heating, Cooling, and Plumbing. The company went over and beyond with making sure we were made knowledgeable of the repairs needed. They were prompt on the scheduled day of the estimation, as well as the day of the repair work. The company was reasonable and offered several methods of collecting payment. I’d like to specifically shout out Jessica, Financial Director who walked me through the process of obtaining financing. I’d also like to thank Tony, Jose, and the other wonderful gentleman who accompanied him to complete what was a big job. They made the process of repair easy going and made sure we were satisfied with the work completed. They are definitely an asset to your company. We were so happy with the work done that we took advantage of the company’s Blue Ribbon program to maintain our heating and cooling system, as well as water heater. Thank you for your hard work!

Review 178 (2024-09-30 - Rating: 5)
Consistently great service, transparent, pricing, and knowledgeable technicians. Damien went out of his way to trouble shoot the issue.

Review 179 (2024-07-16 - Rating: 5)
Actually dialed Norfolk Air by mistake. Thought I was calling another company that was recommended to me. However, I’m glad I decided to give Norfolk Air a try. So far, I am very pleased with their work. I am still in the beginning stages of getting my HVAC, plumbing and electrical system evaluated. The technician, Troy Collins, that serviced my HVAC was a 10 on a scale of 1 to 5. Off the scale great. I highly recommend Norfolk Air. ⭐️⭐️⭐️⭐️⭐️

Review 180 (2024-01-19 - Rating: 5)
Great experience from start to finish! Carl, Frankie and Tyler were all a pleasure to work with. Everything was done on time and with minimum interruptions. Great service and would highly recommend!

Review 181 (2024-01-25 - Rating: 5)
Awesome service. Melton was fun to talk to, professional, great attention to detail, on top of everything. Everyone Ive had out to my home from Norfolk Air has been great.

Review 182 (2024-02-06 - Rating: 5)
Carl was excellent, very knowledgeable and helpful, he respected the property and gave information about the job. He was able to identify problems with existing duct work and provided solutions. I know the whole team was well led and they all did a great job.