RR Plumbing Roto-Rooter

Located in New york, New York

Address: 450 7th Ave Ste B, New York, NY 10123, United States

Phone: +1 212-687-1215

Rating: 4.8

Services

On-site services
Repair services
LGBTQ+ friendly
Appointment required
Credit cards
Credit cards

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-12-28 - Rating: 5)
They send this really nice guy keston 3367 he was friendly, he explained everything and even helped me making a video to tell the landlord what was the issue with the pipe system, they gave me a 6 mo guarantee and if it gets clogged again they come without charging more . Thank you for your service.I forgot to tell you, they came at night it was really late but I had my house completely flooded and no one else wanted to come at 11 pm and they did , he came and in 20 minutes fix it .

Review 2 (2024-11-21 - Rating: 5)
Had a really good experience with this company overall. Specifically, Keston was sent to fix my shower handle which had issues that regular handymen could not resolve and he went above and beyond to get the job done, sourcing materials himself etc. and always on your side. If you ever have a plumbing job, you should definitely ask for him. He is extremely competent and respectful.

Review 3 (2025-01-01 - Rating: 5)
Fast response time and cleared the plumbing issue quickly. Technician, Richard was courteous and professional and kept us informed of everything he was doing. Thanks for your fast and professional service this New Year’s Day.

Review 4 (2024-08-08 - Rating: 5)
Danny from Roto-Rooter was AMAZING!! I had a leak in my bathroom faucet for three years and Danny fixed it in an hour and a half. Other plumbers I called quoted crazy amounts of work / prices to fix it (like taking tiles out from the wall) but Danny confirmed that wasn’t needed. He still had to saw through a faucet and we had to turn the building water off, but Danny made it look easy. He was fast, efficient, kind, and clean. Roto-Rooter isn’t the cheapest option, but I see why. The quality of work is unmatched. I don’t want to work with anyone other than Danny ever again - he was that good!

Review 5 (2024-11-15 - Rating: 5)
I recently had a last-minute plumbing emergency involving a leaking outdoor faucet that was difficult to access and needed an extension. Danny, the service technician, arrived promptly and exhibited exceptional professionalism and communication throughout the project.Despite having to navigate issues created by a previous contractor’s shortcuts and a challenging interaction with my building superintendent, Danny remained calm, professional, and determined. He completed what became a six-hour job with impressive skill and attention to detail, leaving me with a perfectly functioning faucet.Danny also ensured that everything was left clean and treated my dogs kindly, which I truly appreciated. His efficiency and dedication were outstanding despite the many obstacles. I highly recommend this company, and especially Danny, for any plumbing needs.

Review 6 (2024-06-18 - Rating: 5)
Andres B did a fast, consice, beautiful job for me. He was knowledge, proficient, and understanding of what needed to be fixed. I would recommend Andres B 10 times over. Thank you Roto Rooters. Thank you again Andres, highly highly highly recommended.

Review 7 (2024-06-25 - Rating: 5)
Amazing ! He solved the problem! Amazing job I’m extremely happy ! My bathtub feels like brand new after the cleaning! Great worker very nice and humble person ! Thanks KEN AND RR

Review 8 (2024-12-28 - Rating: 5)
11/10 because Danny was great and solved my problem within 10 minutes! Would call him for all plumbing needs again! He even gave me a few tips and tricks of my own :) thank you!Hi — actually this is a month later and my toilet overflowed. I’m going to need Danny to come back. I’m going on vacation in two weeks, but I need him to come back when I come back.

Review 9 (2024-11-11 - Rating: 5)
The first person that was sent did not fully unclog my toilet and left multiple scratches on the bottom of the bowl that i will have to pay to purchase something to fix. I had to call them to send another person to come fix it after already paying $300, which was very frustrating. However the next person they sent (Keston) was great, very professional and friendly. He stayed a little longer to ensure things were fully unclogged. Five stars for Keston!

Review 10 (2024-11-20 - Rating: 5)
Happy customers! Yarfi, our plumber, fixed our sink disposal super quickly after another company said that we needed a whole new unit! He was super nice and helpful, also noticed that our water pressure was low and fixed that too. Will definitely be a repeat customer with Roto Router and will be sure to request Yarfi!

Review 11 (2024-12-01 - Rating: 5)
Thanksgiving Day emergency….contacted two other local companies..told by both that someone would contact me as soon as possible…that never happened. Put in a call to RotoRooter and an incredible plumber named Shiva was at my door 2 hours later. Complicated problem resolved by a very competent guy! Next time I need a plumber, you can be sure that I’ll be calling RotoRooter, and asking for Shiva!

Review 12 (2024-12-28 - Rating: 5)
Would definitely recommend Roto-Rooter! Shiva was super helpful, answered our questions and solved our problems before a big holiday, really appreciate you guys and would call you in the future!

Review 13 (2024-11-29 - Rating: 5)
So my basement backed up on Thanksgiving…. This sucks. I called Roto-rooter and they sent Keston over. He was highly professional, answered all our questions and was able to clear most of the blockage. I highly recommend him.

Review 14 (2024-11-04 - Rating: 5)
Both of our toilets in our Air bnb were clogged. Couldn’t use the bathroom for hours! Jessiah, came through and fixed that $#!+ quickly. Genuine guy appreciate his professionalism and his execution.

Review 15 (2024-10-31 - Rating: 5)
The person that came to fix the piping in the house . That person did an excellent job. I will recommend him to other people that need a Roto-Rooter Jessica. Henry.... Now I can wash clothes

Review 16 (2024-11-16 - Rating: 5)
Keston 3367 was great. He found issues two other plumbers did not find. He explained everything in terms that I could understand. Job was well done. Thank you.

Review 17 (2024-12-15 - Rating: 5)
The person who came to fix my backed up sewer was professional, and did a good job,I would recommend roto rooter to anyone. if you have a problem with your plumbing system give them a call and they would get the job done.

Review 18 (2024-10-24 - Rating: 5)
Very Informative. Gave me numerous tips on how we can make our house water better for use and consumption. Very friendly and easy to talk to. Great customer service

Review 19 (2024-12-18 - Rating: 5)
Keston 3367 responded to my plumbing emergency promptly and with great competence took care of it quickly. Everyone was relieved. Excellent plumber and representative.

Review 20 (2024-08-06 - Rating: 5)
Keston was excellent in helping out my grandparents. He arrived swiftly late in the night while they were dealing with a drainage emergency. He offered quick expertise and was very friendly. Thank you so much!

Review 21 (2024-08-19 - Rating: 5)
Shiva was super helpful and quick. Did an easy assessment and even gave me a deal on the price. For an emergency service calling and setting it up was super easy.

Review 22 (2024-06-21 - Rating: 5)
Luca was very professional and informative as he went about his work. Our issue was resolved quickly. Luca took time to prepare the area to minimize any potential for damage. You should find a way to clone him. Very satisfied

Review 23 (2024-10-27 - Rating: 5)
Thank you so much for your services Keston. I had a plumbing emergency and Keston came out and resolved the issue swiftly. Keston was respectful, helpful, informative, and kind. He was honestly a Godsend to be able to assist me so late. I’m extremely grateful and happy with the services provided. God bless you Keston!

Review 24 (2024-10-31 - Rating: 5)
Keston was very knowledgeable and provided great service. I would recommend him to friends and family because he did a great job!

Review 25 (2024-09-24 - Rating: 5)
Keston, from Roto Rooter, deserves 5 stars because he responded and fixed a plumping problem plaguing us for over a month. I contacted numerous plumbers who for some reason could not or would not repair damaged sink valves in order to then install a new dishwasher. Keston analyzed the issue, then quickly and professionally found a solution. Really really great to have a working dishwasher again and much credit to a highly skilled plumber!!!!

Review 26 (2024-08-06 - Rating: 5)
Keston was very helpful with my situation, which turned out to be less of a plumbing problem, and more of a cleanup problem. My drain was a dry well, not a clogged drain. He diligently got the situation cleaned up and was very nice to work with.

Review 27 (2024-09-20 - Rating: 5)
From the moment Keston walked in the door, I immediately felt at ease. Keston’s knowledge, personality and professionalism justified the price that comes with an established, reputable company. Keston took his time to explain to me each step he took as he fixed my issue - step by step. Keston answered all my questions- both big and small. Keston left me with the education I needed as opposed to leaving when the job was done. For an unwanted problem, Keston made the situation as pleasant as possible.

Review 28 (2024-08-26 - Rating: 5)
Shiva is an amazing plumber. I had an emergency on a Sunday night and he came to my recuse quickly and efficiently. I highly recommend his services.

Review 29 (2024-07-18 - Rating: 5)
Very professional !!! Keston and Yarti did an amazing job, they explained everything to us in detail , ensured we know the next steps to take to prevent a backup and informed us of what we are entitled to in our package. The work they did was extremely thorough, fast and they were very respectful. I would recommend them to anyone , your company is lucky to have them as employees!!

Review 30 (2024-11-17 - Rating: 5)
My technician Keston was great! Super professional and very thorough at what he does, and did a great job!

Review 31 (2024-11-25 - Rating: 5)
Rich was very helpful and professional. He did an excellent job and went above what was expected. Thank you for all your help today it’s sincerely appreciated.

Review 32 (2024-11-17 - Rating: 5)
Enore came to my house and was very professional and upfront. He really impressed me and my grandson. Would recommend the service they offer.

Review 33 (2024-09-17 - Rating: 5)
Keston from Roto-Rooter was amazing. He did a fantastic job, vary fast and clean. Thanks him for his service

Review 34 (2024-12-10 - Rating: 5)
They came super fast at 11 pm at night, and quickly fixed the sewage blockage in my apartment. What I really enjoyed is the detailed explanation on the cause of the issue and how to fix it.

Review 35 (2024-11-25 - Rating: 5)
Keston (3367) did an incredible job! He was very professional and knowledgeable to help us in a pinch.

Review 36 (2024-09-03 - Rating: 5)
Very prompt arrival and expeditious service. Danny was able to fix my kitchen sink leak in minutes! 5/5 stars

Review 37 (2024-11-05 - Rating: 5)
Thank you to Shiva for clearing a clogged drain. Shiva was quick and easy to work with. Came in and within 10 mins fixed the problem we had.

Review 38 (2024-11-23 - Rating: 5)
If I could give Keston 10 stars I would! He was very patient and knowledgeable and cleaned up after himself.

Review 39 (2024-10-17 - Rating: 5)
Danny was a lifesaver - he came by the LifeWorx office and was able to fix a leaky sink valve that could have caused a lot of damage to our flooring/office space. Thank you Danny!

Review 40 (2024-09-05 - Rating: 5)
Danny did a great job with the install. Was timely and provided answers to any questions I had. Very friendly service.

Review 41 (2024-07-17 - Rating: 5)
Richard came and was so knowledgeable and respectful, and did an amazing job explained every detail to us and made us feel very, very comfortable. Cleaned up area afterwards, spotless I will definitely use or recommend Roto-Rooter and Richie

Review 42 (2024-08-11 - Rating: 5)
Shiva was very specialized in his plumbing abilities, got the job done quickly, while managing to get the parts needed. Much recommended.

Review 43 (2024-12-02 - Rating: 5)
Shiva came by and helped us out really fast, good dude and would recommend him for any plumbing issues!

Review 44 (2024-07-19 - Rating: 5)
Shiva was so thorough and made sure to get all the parts I needed for the job. He was transparent about the status of the problem and fixed it right away! I highly recommend this company!

Review 45 (2024-04-27 - Rating: 5)
When I called for emergency service for a clogged and overflowing toilet, the receptionist was polite, understanding and accommodating. She reassured me that help was on the way within the hour, and I could “hear” her smiling on the other end of the phone. So that calmed me down a bit. Service technician Andreas promptly arrived at my home in less than an hour after my call. He was very polite and knowledgeable. Introduced himself and explained his plan for finding the problem and fixing it, as well as the costs for the different possibilities. Happy to say that he was able to clear and fix the problem with the first procedure. I very much appreciated his advice on preventing the problem from recurring and on maintenance. Thoroughly satisfied with the service yet again and that’s why I keep coming back to this company.

Review 46 (2024-09-25 - Rating: 5)
Keston was kind, calm, professional, and fixed what could have been a major clog very quickly. Excellent service.

Review 47 (2024-10-28 - Rating: 5)
Great and prompt service. Lots of attention to detail and just great customer service. Thanks for everything Keston (3367).

Review 48 (2024-10-31 - Rating: 5)
Yarfi was great! He explained everything really well, was super quick, and very polite!

Review 49 (2024-09-21 - Rating: 5)
Keston was here fast, was very professional and did a great job. I will call again if I ever need help!

Review 50 (2025-01-06 - Rating: 5)
Shiva was the best, thank you for your professionalism and quick work!

Review 51 (2024-06-24 - Rating: 5)
Mr. Clement had some of the best customer service Ive encountered in a while. He came early helped out and left on time and did his job beyond satisfaction. Thank you Roto Rooter!

Review 52 (2024-07-13 - Rating: 5)
I am the Building Manager, I called Roto-Rooter to repair a leak that was affecting 2 apartments. Shiva came and identified where the leak was coming from and he repaired the leak. He was very professional, fast, and efficient

Review 53 (2024-12-10 - Rating: 5)
Outstanding experience. Shiva was very transparent and detailed. Highly recommend.

Review 54 (2024-06-25 - Rating: 5)
I had an emergency sewer back up at one of my properties. I called Roto Rooter and scheduled a service that the operator said it’ll be within 1 hour. The tech, Kendon C., showed up in less than 30 minutes. Kendon quickly assessed the situation and carefully explained what the issue was and showed me the exact cost on his service price sheet of what it would be to fix the problem. After I agreeed to the price, Kendon got to work and solved the problem immediately. Kendon was professional, courteous and very knowledgeable. Because of the service Kendon provided, I will definitely call Roto Rooter again, and would definitely recommend their service(s) to others.

Review 55 (2024-08-12 - Rating: 5)
Richie Rizzo was great knowledgeable and fast doing the work got here on time and resolved issue right away.

Review 56 (2024-09-04 - Rating: 5)
The technician Keston is amazing!! He understood our problem immediately after seeing the toilet and solved it in 20 mins.

Review 57 (2024-03-04 - Rating: 5)
Vincent was extremely kind and patient with my family and me in assisting us with our drainage issues. Really appreciated the fast and great response when I called Roto-Rooter! They were able to accommodate a fast repair for me and they were quick and clean! Id highly recommend them and would use them again anytime.Give that man a raise!

Review 58 (2024-05-22 - Rating: 5)
As a first time customer using Roto Rooter I was not only impressed with the customer service phone assistance, but the outstanding communication by the technician Andres #767, explaing what was the issue and best possible solutions the company would recommend be implemented. The best emergency service I have ever experienced in over 10 years.Thank you!

Review 59 (2023-12-18 - Rating: 5)
George worked hard to clear some roots from our main line where others had failed. It was a huge relief and the whole house is better off because of it. He was thorough and professional. Steven followed up with some camera work that was very helpful as well. I would highly recommend their service.

Review 60 (2024-11-22 - Rating: 5)
Plumber Shiva cleaned out a clogged basement drain thoroughly and answered all my concerns. Great job!

Review 61 (2024-12-29 - Rating: 5)
Keston (3367) was excellent help. I know know the cause of my problems.

Review 62 (2024-03-06 - Rating: 5)
Highly recommend! Had a small leak under our kitchen sink. I filled out the online form and was contacted within 20 mins by a rep who gave me a same day 4 hour window for when the tech will show up. They followed up with a second call to give me a more specific time for the tech’s arrival. The tech was very professional and polite, did the job quickly and cleaned up after himself. The work is guaranteed for 1 year. Will definitely call them again for any future plumbing-related repairs! Thank you!

Review 63 (2024-11-11 - Rating: 5)
Keston was really knowledgeable and took care of our issue quickly!

Review 64 (2024-07-18 - Rating: 5)
The plumbers Keston and Yarti were AMAZING!! Excellent service. They explained everything and were so professional, timely and very knowledgeable. I would highly recommend their services.

Review 65 (2024-03-04 - Rating: 5)
We had a plumbing emergency and the technician, Edwin Saldana, came super quickly, and was super nice and helpful. He fixed our issue super fast, was very clear and transparent about cost, and did an excellent job. A great relief. Will definitely hire him again! Thank you!

Review 66 (2024-08-21 - Rating: 5)
Keston was really helpful he got the job done a hard workers aswell very nice guy he was!

Review 67 (2024-11-11 - Rating: 5)
Keston was professional and quick! Will definitely use again!

Review 68 (2024-07-06 - Rating: 5)
Had the best experience with RR ,they were professional & prompt .There’s a reason we all know the name as they have been around for a long time.Will use them for all of plumbing needs .5⭐️’s easy .👍🏾

Review 69 (2024-03-18 - Rating: 5)
Extremely satisfied with the professionalism and competence of Andres. He took care of my client’s plumbing back up problem quickly and efficiently, plus made sure everything is left very clean afterwards. Thank you Roto Rooter for sending a knowledgeable and hard working plumber who exceeded my expectations. I highly recommend Andres if you’re in need of a great plumber. Thank you again!

Review 70 (2025-01-06 - Rating: 5)
Shiva is a true professional! He did the job quickly and efficiently, saved the day!

Review 71 (2024-03-02 - Rating: 5)
Our experience with Roto Rooter was initially disappointing, but after voicing our concerns, the management promptly addressed the issues. The team of Robert and Rick was sent and they provided exceptional service, resolving our plumbing problems with professionalism and expertise. Impressed by their performance, we entrusted them with a job that day and another job the next day. We can now enjoy peace of mind knowing that our plumbing system is in good hands. Thanks to them, we are now satisfied customers.Thank you, Roto Rooter.Best,Kim

Review 72 (2024-06-24 - Rating: 5)
Miguel helped me today with a broken toilet. He was quick, professional, on time, and informative. Solved my issue in the same visit. Highly recommend.

Review 73 (2024-10-03 - Rating: 5)
Richard 1121 was great. Steve show up and both guys r highly recommended

Review 74 (2024-06-24 - Rating: 5)
I had a drainage problem in my bathroom, I called Roto Rooter and Vincent P showed up within the time frame given. Vincent was very professional and knowledgeable. He explained to me the procedure needed to be done to rectify my problem. Vincent fixed the issue and explained to me ways to minimize the possibility of the problem reoccurring.If you have plumbing issues on Staten island, call Roto Rooter and as for Vincent P.

Review 75 (2024-03-02 - Rating: 5)
John (tech #2013) was the absolute best! He arrived in no time, fixed the problem quickly and professionally, went above and beyond to help make sure it would happen again, and left the area cleaner than when he arrived. Couldn’t recommend more highly!

Review 76 (2024-09-28 - Rating: 5)
Shiba was great! I would recommend him! Very helpful and kind

Review 77 (2024-01-08 - Rating: 5)
After a disappointing encounter with a Roto Rooter plumber who only partially resolved our bathroom pipe issue, provided minimal guidance, and left us in uncertainty, Jamie and his crew were a breath of fresh air. Jamie took the time to sit down with me, thoroughly explaining the problem and presenting a clear plan for resolution. His impressive expertise and efficiency ensured a job well done, leaving no lingering leaks, in stark contrast to our previous experience.Notably, it wasnt just Jamie who stood out; his entire crew displayed professionalism, politeness, and respect for my property. Throughout the entire process, they kept me informed, creating an experience that felt like I was in good hands from start to finish. Im incredibly grateful for Jamies service and the exceptional professionalism of his crew. I wouldnt hesitate to call them again or recommend them to anyone in need.

Review 78 (2024-02-18 - Rating: 5)
We had Sal come to our house. From start to finish he was able to explain and show us what was wrong. He was very straightforward and we could tell that he knew what he was doing. If we ever have any issues again Sal would definitely be the person to call. He went straight to work and took a lot of stress off our shoulders. Thank you for your help.

Review 79 (2024-11-13 - Rating: 5)
Enore was very informative and helpful, and would definitely recommend using this company in the future.

Review 80 (2024-12-05 - Rating: 5)
Yarfi was awesome. He was knowledgeable, professional & efficient.

Review 81 (2024-02-28 - Rating: 5)
I called Roto Router in the afternoon and they were very helpful. They sent very experience person over and he was super. His name is Thomas, and if any of my friends ever had a problem I will tell them to call up Roto Router and try and get Thomas to take care of their issue. He was professional and sufficient and polite and just a very kind person. if I could give more than five stars, I would he is so worth it

Review 82 (2024-02-01 - Rating: 5)
Thank you for sending the A Team - Yard Lopez and Richard Emilio!!! These guys had it down - fast, professional and courteous. Immediately identified the problem and fixed it!!! And they arrived within 90 minutes of my phone call. These guys have just won Roto Rooter a loyal client for life!!!

Review 83 (2024-10-06 - Rating: 5)
Awesome help with a clogged drain . Knowledge easy staff. Keston was amazing

Review 84 (2024-09-01 - Rating: 5)
Mr Daniel was perfect I could not. express what a great job he did and clean was WOWThank you

Review 85 (2024-07-11 - Rating: 5)
Very knowledgeable. Knew exactly what the issue was the moment he opened the cabinet underneath the sink. Fixed the issue and was very nice.

Review 86 (2024-06-25 - Rating: 5)
Clive came in less than an hour after I called, was professional and did a perfect job. Very satisfied.

Review 87 (2024-06-21 - Rating: 5)
Rich was our tech, he was professional, knowledgeable, quick and clean. I’ll def be using Roto Rooter and requesting him again.

Review 88 (2024-02-17 - Rating: 5)
Sal completely saved the day. Had family coming down in a couple of hours and noticed the toilet was making a weird noise and the water wasnt as high in the bowl as it usually is. It actually seemed fine when I tried to demonstrate to Sal, but he took the issue seriously anyway and augered the toilet, found some wipes (!!). I also mentioned trouble with my shower and he helped there too and explained what Id need to do to fix it longer term. I was on a time crunch so I wasnt able to do everything he recommended, but he was patient in answering all my questions and super helpful!

Review 89 (2024-03-23 - Rating: 5)
Lifesaver! Due to the excess rain Brooklyn received this weekend we had to call the RR plumbing team with an emergency to assist . Andres was our assigned technician and was so extremely helpful. He went above and beyond to help us not only solve our issue, he also provided us with additional recommendations/services so we do not encounter further issues. Highly recommend Andres.

Review 90 (2024-01-06 - Rating: 5)
Our technician was thorough, efficient, and very nice. He was able to quickly identify the problem and resolved some mistakes my a former plumber. We thought we wouldn’t have a sink for 2 days but he fixed it that night!

Review 91 (2024-08-02 - Rating: 5)
Roto Rooter Service Rep ShivaExcellent, Professional and knowledgeable.Top notch service.Thank you

Review 92 (2024-07-13 - Rating: 5)
Shiva came to my apartment to repair a leak, that was in my bathroom. Shiva repaired the leak and was fast and efficient. Love his work.

Review 93 (2024-11-08 - Rating: 5)
Richard was really professional. Completed his work with satisfaction.

Review 94 (2024-08-20 - Rating: 5)
The plumber performed the jetting service and was very thorough and professional, he explained everything and gave tips for future

Review 95 (2024-03-27 - Rating: 5)
Andreas was very professional and efficient. He Assessed and addressed the issue very quickly. As this was an emergency, it needed to get done and Andreas was there within an hour after my call.

Review 96 (2024-07-07 - Rating: 5)
RR Plumbing have very professional plumbing staff and they always work on time with perfectiomand accuracy .I highly recommend services to anyone.Thanks

Review 97 (2023-08-17 - Rating: 5)
I was very pleased with the service. The plumber was very professional and was able to assess the problem and explain it in easy to understand language. He did a very good job and fixed the issue.Of course it was very expensive, but you cant be surprised by that if you live in New York City. I would use Roto-Rooters service again. They got the job done and they did it well.

Review 98 (2024-12-28 - Rating: 5)
Shiva just came to my home and he was kind and professional. Very polite and got the job done. Would recommend him to anyone for any job.

Review 99 (2024-03-04 - Rating: 4)
I had a sewer gas leak and Roto-Rooter came to fix my problem right away and got the job done quickly and were very friendly. Have to remove a star because $1800 feels very overpriced to replace a gasket and flange.

Review 100 (2024-02-26 - Rating: 5)
The tech was very courteous, professional and helpful. He took time to figure out what caused the issue. Then gave a solution to prevent it from reoccurring. I appreciate the service I received from Roto-Rooter.

Review 101 (2023-08-10 - Rating: 5)
My technician Andres was extremely professional. He was very prompt and on time. He was extremely honest with me and explained everything I needed to understand regarding the work. He even cleaned up very meticulously. I would highly recommend him and use him again on my next plumbing job!

Review 102 (2024-01-14 - Rating: 4)
They came within a half hour of when they said they would which I still consider a win for a last min Saturday appt on a long weekend. The made it on their site (which was also a bonus but the online confirmation was poor and I was left wondering if it worked for about a half hour before I got the confirm text). A clogged drain and a hole in a seal around the sink hole was expensive AF but that’s plumbing in NYC. Edwin was super nice, thorough, explained every little thing, made sure we approved before he left - a total pro.and the work is guaranteed for a few months. Had to take a star off for that price tho, dang.

Review 103 (2023-09-05 - Rating: 5)
After recently using RR to unclog my drain, I decided to do a maintenance descaling of my main line. Shawn ans Peter were professional and did a wonderful job. Again, the area they worked in was clean and the result was very positive. Highly recommend!

Review 104 (2024-10-11 - Rating: 5)
Shiva was my plumber he did a great job and was very professional

Review 105 (2024-01-12 - Rating: 5)
Saturday is a religious day for us and having a back-up when the family is over for lunch and we are home is a disaster .They came in 20 minutes and they made sure the line was completely clear and spent time explaining to us how to prevent it from happening again .Andreas was amazing and so knowledgeable .He really made the whole experience much more pleasant .Pricey .But we are grateful .

Review 106 (2024-03-01 - Rating: 5)
I had an issue with my hot water valve in the shower stall. The technician George L did a great job replacing the valve and I now have perfect hot water pressure. George was on time, very professional and described to me what the problem was. I highly recommend roto rooter for anyone with plumbing issues.

Review 107 (2024-12-01 - Rating: 5)
Operator Kelsun 3367 was quick and courteous. Good service

Review 108 (2024-06-22 - Rating: 5)
John3587 was extremely polite, knowledgeable and efficient. I’m pleased with the work and will absolutely be calling again with more work. Thank you!

Review 109 (2024-08-24 - Rating: 5)
Shiva was friendly and professional and took care of my issue quickly.

Review 110 (2024-07-18 - Rating: 5)
Professional job well done. Would highly recommend Roto-Rooter and their technicians

Review 111 (2024-03-05 - Rating: 5)
Service technician was excellent. Performed the necessary work. Diagnosed the problem and recommended solution all the while patiently explaining every step of the process. Ed was just first rate.

Review 112 (2024-09-24 - Rating: 5)
Keston was excellent, good attitude and solved the problem, the best !

Review 113 (2024-02-16 - Rating: 5)
Andres was very good. He fixed our issue and was efficient. He also took the time to explain everything that was wrong and what he had to do to solve the problem.

Review 114 (2024-06-21 - Rating: 5)
Frank was terrific and did an amazing job with an old plumbing system. A pro and highly recommended! Ask for Frank.

Review 115 (2023-08-06 - Rating: 5)
Their website was easy to use when I booked online for service on a leaking water tank in my bathroom. Received email quickly confirming service appt on a Sunday. Andres, the technician was on time, friendly & very professional. He did an incredible job on the toilet & tank installation. Will definitely use Roto Rooter in the future!

Review 116 (2024-03-04 - Rating: 5)
Very good job and a very affordable price, he was very patient and understanding. Would highly recommend Vincent to others! Give this man a raise, he truly deserves it.

Review 117 (2023-12-11 - Rating: 5)
Andres Bentancourt was great! Very Professional with a lot of knowledge! He explained what the problem was and fixed the pump in a timely manner. Awesome job! Thanks again!

Review 118 (2024-05-02 - Rating: 5)
I wanted to let you know how pleased I was with Andres the serviced provided during this visit. He is professional, efficient and completed the work flawlessly.

Review 119 (2024-03-27 - Rating: 5)
Andres in Staten Island was amazing and solved all my plumbing issues. He always provides 5-star quality work and customer service. Thank you!

Review 120 (2023-12-16 - Rating: 5)
Andres was amazing. In and out in 30 minutes. He knew exactly what the problems were and fixed it easily. Lucky to have had him service my home!

Review 121 (2023-09-30 - Rating: 5)
My house was affected by the flood in Brooklyn on 9/29. Andres from Roto Rooter was excellent. He was professional, clear with the services, and installed two new sump pumps. I knew that getting service would be hard and Roto Rooter came a day before the original appointment. Andres was a great technician.

Review 122 (2024-03-04 - Rating: 5)
Vincent was very professional and had done an exceptional job. Thanks to his knowledge and experience he was able to take care of every issue with ease!

Review 123 (2024-06-17 - Rating: 5)
Excellent it was a big job. He did great and he came within the hour so that was awesome

Review 124 (2024-01-13 - Rating: 5)
Andres was excellent. Professional and informative about what steps he was taking and why.He made a terrible incident go a little smoother.Thanks Andres and roto-rooter

Review 125 (2023-12-22 - Rating: 5)
Called Roto Rooter to clear a sewage line. Andres came within specified time. Very cordial and efficient. Assured problem and Cleared drain quickly.Would definitely recommend !!

Review 126 (2023-07-26 - Rating: 4)
Thomas was very professional and pleasant to deal with as well as knowledgeable.I love the work Roto Rooter does, its just that the price was so high! $500 for what was a $20 broken valve! But In todays world what prices arent high? I would recommend this Company because they do a great job!

Review 127 (2024-04-05 - Rating: 5)
Andres was thorough, polite, and skilled, I am very happy with the outcome. He installed a new bathroom sink and a new ptrap. Thanks again

Review 128 (2024-06-24 - Rating: 5)
Edwin went above and beyond, so glad we called. Thank you for being extremely professional and thorough.

Review 129 (2024-10-28 - Rating: 5)
Keston did a great job this afternoon on installing my toilet at my home. He had patience and he made sure everything was right. He explained to us that we had a warranty for 1 year and also asked if we needed other services done. I will recommend him to anyone who needs plumbing services.

Review 130 (2024-02-15 - Rating: 5)
Sal was great he was very understanding on the situation that was on hand and explained everything that was going on in the sewer line and want the solution was. I definitely will be using them again and will ask for Sal .

Review 131 (2024-12-22 - Rating: 5)
Shiva was outstanding. I would give him 10 stars if I could. He was thorough, explaining each step along the way and he corrected the problems that were identified.

Review 132 (2024-06-21 - Rating: 5)
Super quick !!Efficient and clean within less than 2 hours.When you need a plumbing work done immediately, they are the one to ask !!

Review 133 (2024-09-12 - Rating: 5)
Great job! Responded quickly and was friendly and efficient! Thanks so much!!

Review 134 (2023-12-10 - Rating: 5)
It was a very great service. I received a very quick response and was able to receive help very soon from a very helpful and professional person named Andreas and was able to do the job really quick. I am very grateful for him.

Review 135 (2023-06-03 - Rating: 5)
I have used rotor rooter in the past several times. My tech (Andres #967) has performed above and beyond simply unclogging my sink. Great service and well informed me of options I may take in the future.

Review 136 (2024-08-24 - Rating: 5)
Amazing work was done, same day service and problem was resolved with relief. Thank you

Review 137 (2022-10-01 - Rating: 5)
The service man was excellent and very knowledgeable. He explained the problem and repair needs. Very professional. The office staff were wonderful. They kept me informed of schedule and time of service visit. I would definitely use service again. Thank you

Review 138 (2024-02-13 - Rating: 5)
Andres arrived and introduced himself and stated he was from RR he was professional and courteous and explained everything that had to be done to fix the problems and how to avoid them in the futureHe was thorough and very neat and made sure to clean up after the workI would definitely recommend RR and Andres to my family and friendsThank you

Review 139 (2023-02-25 - Rating: 5)
I was Iffy about calling for the first time ever, but Hakim came over, took a look, explained in detail what was the issue and told me what he was going to do... Was professional, took time to explain the process and any questions and finished off w follow up cleaning solutions to maintain the drain optimal ... Now thats service...! Bit Pricey but they get the job done. 👍 Great job!

Review 140 (2022-11-19 - Rating: 5)
Steve was very courteous and professional. He did an amazing job clearing up a major clog for building. Not only was he super nice, he was also very patient taking the time to explain the process to me. Steve made sure that I was aware of what was going and went the extra mile to make sure that the pipe was clean & cleared before leaving. He is a asset for Roto-Rooter and I will reach out to this company again for all my plumbing needs in the future.

Review 141 (2024-12-22 - Rating: 5)
He did a good job thank you

Review 142 (2024-07-01 - Rating: 5)
I was very satisfied with the service . I will definitely use this company againRyan was very knowledgeable

Review 143 (2023-12-12 - Rating: 5)
Posting this for my mother she says love the service really quick! Oh and the guy was so sweet we shared cookies! Fixed it right up after the last plumber left it leaking I would highly recommend ,if you have plumbing problems dont go anywhere else just use roto rooter and save yourself time money and a headache!

Review 144 (2024-02-24 - Rating: 5)
Excellent service!!! Our technician Ben was super friendly and knowledgeable about our issue for a clogged sink. Was able to fix this given how difficult of a clog it was.

Review 145 (2024-06-23 - Rating: 5)
Had an emergency issue on a Sunday morning and Rick (#5409) came right out and fixed it quickly and affordably. Truly appreciative.

Review 146 (2023-07-22 - Rating: 5)
After having my sewer backing up in my shower and flooding my basement, I contacted Roto-Rooter and they took care of everything. They have a team that repairs and cleans up water damage immediately. I was blessed to have Roto Rooter handle the situation on hand. Rich the loss consultant was great by letting me he will take care of everything and he called my insurance to file a claim. He followed up to make sure everything was going smooth from the cleanup to the insurance claim.The entire team was awesome. Thank you so much Roto-Rooter!!

Review 147 (2024-03-02 - Rating: 5)
Ben showed up, dealt with the issue and soon enough our drain was doing its job again. He was very calm and walked me through his process as he went.

Review 148 (2024-08-28 - Rating: 5)
Danny did a great job! Quick and professional

Review 149 (2024-04-19 - Rating: 5)
Andres was kind, professional and efficient. Explained everything well. I would request him and his team again if needed.

Review 150 (2024-02-26 - Rating: 5)
Edwin was great! He was very efficient and quick and had important insights to share about why our toilet is so temperamental.

Review 151 (2024-02-26 - Rating: 5)
They came an hour after I called them and fixed a clogged series of pipes that sprung a massive leak with sewage into our basement suddenly on a Sunday night. 😭 they came and fixed it right away! It was about 750 bucks with tax but so worth it because otherwise, we would have been without water for who knows how long.

Review 152 (2024-02-21 - Rating: 5)
Amazing service. On time, professional service , knowledgeable crew that knows exactly what to do; top equipment, easy to make appointment. The best company! Highly recommended.

Review 153 (2023-12-29 - Rating: 5)
Great experience. The customer service was exceptional. They were on-site to help on a Saturday within 90 minutes of the call and fixed a seriously clogged building pipe.

Review 154 (2022-10-01 - Rating: 5)
I had a fantastic experience from booking the service to the amazing Plumber Christian who took excellent care of our concerns. He was smart and detailed oriented. I will definitely use you all and Christian again if I have any concerns. Thank you!! Good service is hard to find in this industry and you all have been phenomenal.

Review 155 (2024-01-17 - Rating: 5)
Andres is a rockstar. Figured out the problem immediately and solved it even faster. Also gave excellent advice as to how to make sure it never happens again. Would definitely recommend.

Review 156 (2024-03-16 - Rating: 5)
Very nice informative on what is being done. Transparent about how to treat problems and what they are using. Rick and and Rob go above for their service! Very thankful!

Review 157 (2024-11-10 - Rating: 5)
Excellent service. Shiva was very knowledgeable, courteous & very transparent. Shiva was extremely professional & helpful on a level rarely seen anymore. I would request him everytime going forward. Great representation for Roto-Rooter.

Review 158 (2024-02-29 - Rating: 5)
Alex was on time, up front and communicative throughout the process / repair. He was also respectful of the house and work area. Bravo Alex!

Review 159 (2024-09-18 - Rating: 5)
Keston is the man…. Super professionalHe saved the situation

Review 160 (2024-05-18 - Rating: 5)
He was great. Very professional.

Review 161 (2024-09-01 - Rating: 5)
Danny was professional and efficient. Left our kitchen clean 😍

Review 162 (2022-09-27 - Rating: 5)
They told me theyll come by 10:30am when i called at 8am. They arrived by 8:30! Finished by 9:30 cleaned the clog we had in the sewage drain, and all was good. Very informative to me as a new house owner too. Price was slightly higher than maybe some local private plumbers, but the speed of arrival and the quality of the work was worth it. They run a camera down the pipes after unclogging it and check for any other issues and explained everything after.Highly recommended

Review 163 (2023-12-20 - Rating: 5)
Andres was absolutely professional and explained how the busted sink kitchen and how to prevent these type of leaks!!We was really helpful in a quick in solving the busted sink pipe! 👍👍👍

Review 164 (2023-03-01 - Rating: 5)
Cleaning 100 years of drain accumulation.This review is in reference to RN49210A. Had a main drain clog. House is over 100 years old.That is a lot of accumulation. The workers were very professional and knowledgeable. They knew exactly what to do and they did it quickly. Had great pleasure watching the sludge and grime among other things wash away on their camera. The men were very friendly and werent annoyed with me with my many questions. Second time that we Used your company and both times the results were excetional.Date of experience: March 1 2023

Review 165 (2024-02-29 - Rating: 5)
Sal was very Quick and professional. Offered repair advice and help me understand the reasons for certain future services I may need.

Review 166 (2018-05-22 - Rating: 5)
We had an excellent experience with Roto-Rooter. Walter #4303 & his assistant Tommy were very friendly, knowledgeable & professional. We had a very big job & they were here all day. They explained the pricing & work they were doing both before & after completing the job. They cleaned up after the work was complete. We were very satisfied & would definitely use this service again.

Review 167 (2019-08-17 - Rating: 5)
I had a great experience with this company. Tony fixed my backed up tub very quickly, within 15 or so minutes. He also guided me through how I should talk to my superintendent about reimbursement (my super didn’t address the issue for about two weeks and then claimed the issue had been addressed). Highly recommended!

Review 168 (2021-06-03 - Rating: 5)
I am a new home owner - just moved 1 day ago, and boom my toilet is backing up into my shower. Called RR and they were here within an hour. The receptionist was very kind, and patient.The technician was very friendly, and informative. He was upfront with the pricing in the beginning and when he thought he was going to need to do something else. He worked hard and was baffled by the clog because when he thought it was fixed he wasnt satisfied with the flow. He pushed and didnt give up and was able to fix the issue based off original quote.He was very informative and answered several questions. He did advise that my pipes have a dip and if this continues to happen I may want to consider replacing the pipes!Needless to say I hope and pray that this will be a one-time occurrence!

Review 169 (2023-09-15 - Rating: 5)
Amazing experience with Andres. Brought his gear up and cleared a clogged kitchen stack quickly and efficiently. Very friendly and knowledgeable. 10/10

Review 170 (2024-03-07 - Rating: 5)
Fast response from their team after getting submitting online! Andres was terrific at fixing our plumbing issues in quick fashion.

Review 171 (2022-08-31 - Rating: 5)
The dispatch communication was super prompt and helpful, and our technician Sal was incredibly helpful, quick, and efficient! He immediately identified the problem and was in and out in under an hour.Miguel was dispatched a week later to fix something that wasn’t working again and fixed it super quickly and now the toilet works!

Review 172 (2022-09-23 - Rating: 5)
Roto-Rooter was very responsive to my request and quickly provided all the COI and other contracts my building required. They had great availability to come and unclog my drain the next day. The service provider Christian was great - he explained everything very thoroughly to me and advised me on how to prevent the issue in the future. Roto-Rooter guarantees that if the clog re-occurs in the next 6 months they will fix it for free. I will say the service is not cheap (phew, that’s New York for you), but I was very satisfied with the service provided and prompt responses/help.

Review 173 (2024-11-11 - Rating: 5)
Keston was very polite & professional.

Review 174 (2024-03-11 - Rating: 5)
I called Roto-Rooter friday...service was prompt ...professional ..thorough& neat....Excellent Service ...& recommendations ...my problem was diagnosed & corrected ...I was veryglad I contacted them ...

Review 175 (2024-03-05 - Rating: 5)
Me. Saldano was prompt, professional and a talented plumber. He saved the day, no leaks no flooding! Can’t thank him enough!

Review 176 (2024-11-02 - Rating: 5)
Shiva was fast, efficient , and kind . Fixed my problem and was very communicative and explained everything to me . An excellent plumber

Review 177 (2024-02-23 - Rating: 5)
My sink collapsed at night and they were here for 3 hours fixing it until 11pm, went out to buy extra screw that was needed, and just really went above and beyond. Could not recommend more highly!!!!

Review 178 (2023-08-08 - Rating: 5)
These professionals saved me so much money and frustration. The job was done well and the price was reasonable. I will definitely call them again if I have any future repairs needed.

Review 179 (2024-02-21 - Rating: 5)
Excellent customer service, very nice and respectful and professional. Service quick and reliable. Thank you so much 5 Star customer service from George!! Service from Mr George was impeccable!!!!!

Review 180 (2016-09-12 - Rating: 5)
Andy was excellent. Explained the problem and various possibilities ahead of time. Reviewed pricing with me in advance. Fixed the problem quickly and was careful not to make a mess. He was super friendly and a true professional. I would absolutely call again. Thank you!

Review 181 (2024-11-30 - Rating: 5)
Kestin 3367 did an excellent job and fixed the problem in a timely manner. Thank you for being so helpful and happy holidays.

Review 182 (2024-03-02 - Rating: 5)
Andres was efficient and professional. He got the job done in a timely fashion. I highly recommend him.

Review 183 (2022-04-01 - Rating: 5)
We were so pleasantly surprised by how cleanly and professional this entire team is. Im sorry if I do not remember every ones name, just a few, but please know that every single employee that came to my house was wonderful and appreciated. From the beginning Arjun and Joe were so helpful in getting the ballRolling, all the guys who worked super hard to clean up, separate everything and break up the tile, to the workers who fixed all the piping issues, all the way to Ralph who was kind enough to drop off extra bags when the work was completed. Very hard working team, super respectful and professional. We are impressed and wish we had used Roto-Rooter a long time ago. Thank you for making a tough situation slightly easier to handle.

Review 184 (2024-05-31 - Rating: 5)
Very courteous and professional. Job was completed in a timely manner. Highly recommended!!

Review 185 (2024-03-01 - Rating: 5)
Sean and Alex was amazing…he saved the day now we can open our restaurant today the water jet is amazing piece of machinery.

Review 186 (2022-09-29 - Rating: 5)
Frank was awesome. He came in, explained everything to me, was super friendly and knowledgeable, and got right to work and fixed my drain. He did a great job!! Highly recommend!