The Waterworks Plumbing, Drain, Heating & Cooling

Located in New albany, Ohio

Address: 130 E Main St Suite B, New Albany, OH 43054, United States

Phone: +1 614-540-3385

Rating: 4.9

Services

Online estimates
Repair services
Appointment required
Credit cards

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-12-25 - Rating: 5)
Collin did an excellent job. He was very professional and knowledgeable. He cleaned up after his work and you would never know a plumber had been working on our toilet. I would recommend Collin and The Waterworks for any plumbing needs. We will definitely use them for any future plumbing needs

Review 2 (2024-10-25 - Rating: 5)
Appreciate the professional service provided during our annual maintenance cycle for the tankless hot water heater installed by your company in 2016. Garrett has done the service past couple years. Highly recommended.We will be sure to pass along your contact info to the new homeowner as we move next spring.

Review 3 (2024-12-26 - Rating: 5)
Mike was at my house within an hour after calling. He was professional and knowledgeable. I felt that he gave us his honest opinion about our situation which helped us make a decision on what to do. I have always called Waterworks first with our plumbing problems and always had a positive experience.

Review 4 (2025-01-08 - Rating: 5)
Our water heater stopped making hot water on 12/23 and even though the following day was Christmas Eve, they still came out and fixed our tank. They worked quickly, were efficient, were honest, and charged us less than what was originally quoted. We were very grateful and thankful to have hot water for Christmas.

Review 5 (2024-12-24 - Rating: 5)
My experience with The Waterworks has been very good. Michael assessed my plumbing issues and made necessary repairs. I really appreciated the fact he pointed out that I didnt need the service I thought I did. Thus, I was not overcharged. I recommend The Waterworks if you need plumbing service.

Review 6 (2025-01-06 - Rating: 5)
I havent decided what I want to do regarding obtaining a new furnace, but the individual Billy from Waterworks was very knowledgeable and personable and I am definitely leaning toward Waterworks. I of course must do due diligence and get 2 more estimates before making a decision. I have used Waterworks in the past and was extremely happy with them.

Review 7 (2024-11-23 - Rating: 5)
I ❤️ this place. They’re always available and on time. They’re knowledgeable and provide options for repairs. Plus, today, Saturday, I needed information and my notes are buried. They looked through a few years of invoices for me. Gave me everything I needed in less than 10 minutes. So, I get to spend the rest of the weekend preparing for the Holidays. Love this place.

Review 8 (2024-12-03 - Rating: 5)
I am always thrilled with the service we receive from The Waterworks team! Unfortunately, with an aging house, I have had to use them four times in the last year. The service is always excellent, the communication is thorough and they are easy to book. I trust their technicians and know the job will be done right! Kevin was at the house today and I am so happy with his work!

Review 9 (2024-12-30 - Rating: 5)
Sunday started really badly. I could smell the heat coming thru the vent in my family room and a blinking red light on the furnace was scaring me silly. So, I called Waterworks. I turned my furnace off fearing it might be damaged and that the blinking red light on the panel was a warning. Within an hour they had a technician here. I could not believe how quickly they responded. The technician was patient and explained everything to me. The smell was nothing but dust as it turns out and the flashing red---well it always flashes --which I had not noticed when changing the filter. I apologized but the technician explained that it is better to be cautious. He was very professional, not condescending and just plain old fashioned nice about it. This is a wonderful company full of good people who know their craft.

Review 10 (2024-11-26 - Rating: 5)
We recently moved to OH and the Waterworks service has been outstanding! From initial system check to regular service, and all the customer touch points (scheduling, driver timeliness, payment, etc), we have been delighted and would recommend them to anyone. Jen & Warren P.

Review 11 (2024-12-04 - Rating: 5)
I had (operative word here) a leaking shower. I tried to fix it myself and it still leaked. The technician was able to clean up the calcification built up in the back of my valve box. He stopped the leak. He also taught me what I did wrong in my own box-store replacement part process. He was great. This is the first time in my life I’ve ever called a plumber. I was nervous, because I wanted to get the right one. It was a roll of the dice, and I’m happy Waterworks was chosen.

Review 12 (2024-12-30 - Rating: 5)
Waterworks was on time and kept me informed of what was going on. Asked questions to be sure they were addressing all that needed done to correct the problem.I have used them before and will continue to use them.Great job Waterworks!

Review 13 (2024-12-09 - Rating: 5)
Matt and Chris were here on time and did a great job diagnosing the problem with our gas line leading to our fireplace. They were very professional and courteous.I’d highly recommend Waterworks for any of our plumbing issues.Thanks again!

Review 14 (2025-01-07 - Rating: 5)
Very pleased with technician who serviced our furnace. Very conscientious, clean and thorough. I appreciate him taking the time to explain all that he had done and instructing me on future maintenance procedures!

Review 15 (2024-11-22 - Rating: 5)
Just had our annual furnace check-up. First time using the online appointment system with Waterworks. Very easy. Technician arrived within appointed window of time, all good. Thank you.

Review 16 (2024-11-27 - Rating: 4)
On short notice diagnosed, acquired, and installed / replaced our dead sewage ejection pump. Good communication, on time, competent, professional service techs.4 stars vs 5 because: a) prices were steep, even accounting for the first visit being overtime; b) they had enough detail to send a plumbing tech on the first visit, but they sent a drain tech. But it didnt affect the result.Glad they were available and were able to do the work.

Review 17 (2024-11-22 - Rating: 5)
Very good experience with Waterworks today. The employee who came was friendly and helpful with questions I had. He kept me informed of what he was doing and showed me before and after videos of the drain which helped me understand the problem I was having. I will not call anyone but The Waterworks for any issues in the future.

Review 18 (2024-12-02 - Rating: 5)
Our sewer line backed up on Sunday night of Thanksgiving weekend and I was sure we would have to wait until Monday for help, but The Waterworks had someone at my house within 30 minutes! Cornell Smith was super efficient, explained everything clearly and helped me make a plan for making sure we don’t have another disaster like this again. I can not recommend Waterworks highly enough.

Review 19 (2024-10-31 - Rating: 4)
Our appointment was between 1-4pm. Our technician showed up at 9 am which was fine but we didnt get a call ahead and almost missed him. We happened to drive by him on our way out to another appointment. We turned around and my husband stayed home while he fixed our issue. The technician talked to my husband once about the smoke detectors going off but didnt let him know he was done and was leaving. I got home around 1130 and he was gone and my garage door was still up. We thought he had to go get another part or something since he left without any communication. When he didnt come back I called and was told he completed the job. I got my invoice the next day and paid it but dont know if we overpaid since we dont know when he left. Maybe make sure the techs talk to the customer and sign off on the completed job before leaving. He did a good job though.

Review 20 (2024-12-27 - Rating: 5)
Our furnace died on a Sunday when the low was 20 degrees. We called Wolfe and Sons who have taken care of our HVAC since 1973. They are now part of WaterWorks. They set an appointment for 9:00 the next day. They were on time. Problem: the blower. We had a choice: repair or buy new. The next day was Christmas Eve. Could they get either a new part or a new furnace ( our Lennox was 27 years old) by then? They could get both and either fix or install on Christmas Eve. We went with new. Our new Lennox was heating us up by 1:00. On Christmas, we had our 3 children and 5 adult grandchildren here seamlessly. Friends were amazed it was so simple and quick. We were so thankful for the good business which evidently can count on its suppliers and has good technicians ready to do a good job!

Review 21 (2024-12-26 - Rating: 5)
Ive used Hetter for years. Always great service and Lance is my favorite tech. Always happy when its Lance who comes to my door. Always professional and so friendly and honest. Recommend Hetter to all my friends.

Review 22 (2024-11-11 - Rating: 5)
Our technician Aaron was very thorough and did a great job cleaning our main sewer of tree roots. He was courteous and knowledgeable. Would highly recommend.

Review 23 (2024-12-23 - Rating: 5)
Arthur Gorsuch was our plumber today. He was very friendly, knowledgeable and we trusted him completely. He did a great job and we would not hesitate to recommend him and Waterworks in the future.

Review 24 (2024-12-26 - Rating: 5)
In a few cases when I needed the Waterworks help, they were quick and reliable. My plumbing was restored and worked fine afterwards.

Review 25 (2024-10-28 - Rating: 5)
I’ve used the services of waterworks for at least 25 years at this point. From the 24 hour scheduler, I can make an appointment whenever I remember to call late at night. There are qualified, licensed professionals who come for their specific jobs depending on what I need at the moment.Recently, I had a bad experience with a contractor and they’ve been able to help dig me out. Don’t hesitate, call them

Review 26 (2024-12-27 - Rating: 5)
We reached out for a service call yesterday and Garrett was here today. He was polite, professional, and knowledgeable. I’d absolutely recommend Waterworks!

Review 27 (2024-12-11 - Rating: 5)
Great service. We’ve been using these technicians for a long time. They’re always cordial and informative. Service techs show up when they are supposed to and contact us ahead of time. We’ve always been happy with their work.

Review 28 (2024-12-11 - Rating: 5)
Weve used Hetter for years and have always had great service. Rick Hoffman has been to our house several times and its nice to have the same person because you feel like they know your furnace & AC unit

Review 29 (2024-12-03 - Rating: 5)
The workers were extremely hard working and went above and beyond the normal needs of my plumbing. They figured out issues that we couldn’t not understand and stayed all day to fix them. Thank you to Tyler and Samuel for the great work.

Review 30 (2024-11-05 - Rating: 5)
I have been astounded by the ease of getting an appointment, quality of service, and pricing The Waterworks provides. It merged with Wolfe & Sons Heating and Cooling, long known around Central Ohio as experts in Lennox furnace installation and repair. So The Waterworks has some very skilled technicians on staff. Two of them have worked on my furnaces and I have been very pleased. Unlike my former HVAC contractor, they never tried to upsell me on services I dont need. Their charges were much less than my former company, sometimes 2/3rds less. I highly recommend The Waterworks.

Review 31 (2024-10-23 - Rating: 5)
Outstanding experience with the Waterworks! The technician was extremely knowledgeable and even discovered an additional problem that we weren’t aware of. We will definitely hire them in the future.

Review 32 (2024-12-12 - Rating: 5)
Lance did a great job on todays winter check up on my heat pump system. My old system failed in February 2022 and Hetter HVAC installed the new system. February is not a good time to be without heat so I am very appreciative of the maintenance program I subscribe to.

Review 33 (2024-11-12 - Rating: 5)
Jay the technician was on time and very professional. He was able to quickly assess the issue and resolve it thoroughly. Thanks for great service! Will definitely use this plumbing service again!

Review 34 (2024-10-29 - Rating: 5)
Garret installed a Leak Defense system in my house. He did a thorough job and explained to me how it all worked. He as very easy to work with and accommodating. No complaints here!!

Review 35 (2024-11-03 - Rating: 5)
The tech Jose was prompt and very knowledgeable. He remembered being at our home before and went over the issues. He was efficient and cleaned up after. Great job!

Review 36 (2024-11-14 - Rating: 5)
Ive had major and minor projects done by The Waterworks. Im a happy and loyal customer. There is a LOT of expertise in this company. Often their bids are also lower (not always).

Review 37 (2024-12-09 - Rating: 5)
Had an issue with our furnace and Waterworks was able to stop out immediately, diagnose the issue and fix it same day. Service guy, Ryan, was fantastic.

Review 38 (2024-11-11 - Rating: 5)
Friendly customer service when making the appointment - same day service was available and provided - service tech quickly identified the issue and although minor, provided us with a full inspection of our HVAC unit to make the trip worthwhile for all

Review 39 (2024-11-07 - Rating: 5)
For semiannual maintenance, I was timely notified of a delay, and the tech arrived within the time frame. He was efficient in his work and had all needed tools and supplies on hand. He installed a new filter at my request.

Review 40 (2024-11-10 - Rating: 5)
I called Waterworks on a Sunday after I had a major sewer backup in my basement. Cornell came out quickly and put a camera down my line and said it was a city issue. The city came out and unfortunately denied responsibility. Cornell came back out, talked to the city workers, and magically the city changed their tune.

Review 41 (2024-11-07 - Rating: 5)
Jason was great. Friendly, knowledgable and competent. He explained the problem snd then fixed it. Clogged basement drain. He cleaned up after himself. Highly recommended.

Review 42 (2024-10-30 - Rating: 5)
Gage and his assistant diagnosed my leaking water line outside the back of my house and replaced 2 “T” connections to allow me to have water to my backyard spigots & my irrigation system They were very professional and did a great job

Review 43 (2024-12-06 - Rating: 5)
Fantastic experience! Very personable and thorough. My issues were diagnosed and resolved very quickly. Highly recommended!

Review 44 (2024-11-25 - Rating: 5)
Waterworks is a top notch company! Their personnel are always knowledgeable, efficient, and friendly! Best of all they get the issues resolved!!

Review 45 (2024-12-10 - Rating: 5)
Kevin the technician came over was very polite and informative. They fixed the issue in a timely manner and did a professional job.

Review 46 (2024-11-14 - Rating: 5)
Ryan was great! He called to see if he could come early+++. Did a check of our furnace and was very pleasant man. Thank you!

Review 47 (2024-11-01 - Rating: 4)
We waited a long time for the replacement part to come in for our toilet and once it was installed we had to call Ryan out again to adjust the toilet to keep it from running. He said its an unusual set up. Joanne

Review 48 (2024-12-19 - Rating: 5)
Peter Taylor provided an on time service call with great technician efficiency, which included troubleshooting a problem with perfect results. Excellent experience!

Review 49 (2024-12-16 - Rating: 5)
Great service and was able to be at my residence within 2 hours of my online service request. Technician explained everything and show me camera footage of the issue and results once completed.

Review 50 (2024-11-04 - Rating: 5)
Dylan and team were professional, timely, knowledgeable and kind. Sean was all of the above and it was clear why he was the supervisor-he and team got the job done quickly and well.

Review 51 (2024-12-01 - Rating: 5)
I phoned at 9 in the morning about blocked drains and they were able to be there by 3 pm. Excellent and courteous work!

Review 52 (2024-12-26 - Rating: 5)
My only “go to” HVAC company is Waterworks. No need to go anywhere else. They’re the best!

Review 53 (2024-12-04 - Rating: 5)
Excellent: service man called when on the way, arrived between the appointment window, he was courteous, clean efficient and very helpful. Highly recommend!⭐️⭐️⭐️⭐️⭐️

Review 54 (2024-10-22 - Rating: 5)
Have been using Wolfe & Sons for our HVAC needs for over a decade. Business built on integrity and character.

Review 55 (2024-11-06 - Rating: 5)
Technician Johnathan was very informative, helpful and punctual. Was able to get us up and running in a day.

Review 56 (2024-12-17 - Rating: 5)
They arrived on-time, took care of everything, and ensured my heating system properly worked again.

Review 57 (2024-11-23 - Rating: 5)
Great service! Waterworks found the leak that 3 other companies could not find. Thank you!

Review 58 (2024-10-29 - Rating: 5)
Prompt, estimated and repaired. Good job done. Tad expensive after pricing part and seeing how hard the job was. Still, Id use them again.

Review 59 (2024-12-21 - Rating: 5)
Very professional,polite and resolved issue.I will be using waterworks for future work.

Review 60 (2024-12-06 - Rating: 5)
We use them for all the things. They are always professional and do a great job!

Review 61 (2025-01-05 - Rating: 5)
The service was quick and professional. Jose was very pleasant and explained everything..

Review 62 (2024-10-29 - Rating: 5)
Tom did an excellent job of replacing my faucet & unplugging my drains

Review 63 (2024-12-12 - Rating: 5)
They showed up on a Saturday evening and completed the job quickly and efficiently.

Review 64 (2024-11-07 - Rating: 5)
We called Waterworks Plumbing this morning and didnt expected to be able to get an appointment until next week at the earliest. They were here this afternoon. Arthur was courteous, polite and very knowledgeable. He explained the problem to my husband. He had to leave to get a part and was back quickly and finished the job. I would highly recommend them for all your plumbing, drain work, and heating and cooling issues. Theyre reasonable too!!

Review 65 (2024-12-11 - Rating: 5)
Have used this company for over 12 years and would recommend them to anyone

Review 66 (2024-10-30 - Rating: 5)
I had a great experience with my plumbing technician. He was prompt, polite, and respectful of my home. I was comfortable with him from the minute I open the door. His knowledge of my problem was quickly evident. He answered other questions about other plumbing issues after he finished his work on my kitchen faucet. Would be happy to welcome him back at my home in the future

Review 67 (2024-12-23 - Rating: 5)
Very friendly and informative. Great job. Most appreciative!

Review 68 (2024-12-31 - Rating: 5)
AC died! Waterworks fixed! Quickly! Great job!

Review 69 (2024-11-21 - Rating: 5)
We had our 33 year old furnace “winterized,” probably the first time in 12 years. I was given accurate arrival time, and the tech, Kevin M., wore shoe covers in the house, communicated well, educated me about or furnace, took care of the job efficiently without any attempt to upsell serviced, and the cost was reasonable. I recommend this company.

Review 70 (2024-12-03 - Rating: 5)
James is an extremely knowelegable tech. He was very curtious and helpful. He took the time to explain everything in detail and how to avoid this problem in future.Keep up the good work and thank you

Review 71 (2024-11-21 - Rating: 5)
I’d recommended Waterworks to anybody! Incredibly helpful!

Review 72 (2024-12-05 - Rating: 5)
Grateful for the quick response and thorough checking into waterline issues. The service technician was helpful and resolved our problem, offering follow up if needed.Thanks!

Review 73 (2024-12-07 - Rating: 5)
The people from Hetter, as always, took very good care of in replacing my furnaces. I have been a long time customer of Hetter and hope the people I have worked with for many years will continue to be employed by them with the new changes.

Review 74 (2024-12-07 - Rating: 5)
Excellent professional and polite service. Highly recommended.

Review 75 (2024-11-21 - Rating: 5)
Guys were prompt and very informative and professional.Thank you.

Review 76 (2024-12-13 - Rating: 5)
Great service. Ryan the service tech was great.

Review 77 (2025-01-03 - Rating: 4)
Always came asap when I needed them for my furnace.

Review 78 (2024-11-07 - Rating: 5)
Art was very knowledgeable and offered good options for us with clear explanations.

Review 79 (2024-12-05 - Rating: 5)
Very professional. Bobby the service tech explained everything

Review 80 (2024-10-24 - Rating: 5)
Waterworks did a great job coming back out with the supervisor to make sure the job was done right and it was much appreciated

Review 81 (2024-12-02 - Rating: 5)
Timely and professional service. I highly recommend.

Review 82 (2024-10-25 - Rating: 5)
For large emergencies to small repairs, Waterworks and Comfort works have always been there to make Onyx look professional and responsive.Doug DavisOwner

Review 83 (2024-12-09 - Rating: 5)
Proper service and a job well doneThanksNick

Review 84 (2024-11-20 - Rating: 5)
Technicians are always friendly, knowledgeable and helpful.

Review 85 (2024-12-20 - Rating: 5)
I’m very pleased with my services.

Review 86 (2024-12-25 - Rating: 5)
Excellent on time service

Review 87 (2024-12-19 - Rating: 5)
The workers were on time and efficient.

Review 88 (2024-11-07 - Rating: 5)
Timing and communication were excellent!

Review 89 (2024-11-27 - Rating: 5)
Fan damn tactic!!!! You’re guy is a rock star!!!!

Review 90 (2024-12-11 - Rating: 5)
Prompt, friendly, trustworthy.

Review 91 (2024-12-09 - Rating: 5)
Professional service, quick, and friendly!

Review 92 (2024-11-14 - Rating: 5)
Good job!

Review 93 (2024-10-22 - Rating: 5)
These guys are very helpful.🤝

Review 94 (2024-12-05 - Rating: 5)
Prompt, communicative, and honest.

Review 95 (2024-11-05 - Rating: 5)
Great service!!!!

Review 96 (2025-01-07 - Rating: 5)
Prompt and professional

Review 97 (2025-01-11 - Rating: 5)
Fast, reliable and confident in what they do.

Review 98 (2025-01-10 - Rating: 5)
Your technician, Chuck, did a great job doing annual check up of our heating system. Very professional and also answered several questions we had.

Review 99 (2025-01-10 - Rating: 5)
Good experience. Kevin seemed efficient and professional and pleasant

Review 100 (2025-01-10 - Rating: 5)
Came ASAP on holiday.

Review 101 (2025-01-09 - Rating: 5)
Arrived early, extremely polite and professional, and very proficient.

Review 102 (2025-01-09 - Rating: 5)
You are always very helpful!

Review 103 (2025-01-08 - Rating: 4)
I had been a loyal customer of Hetter for over 25 years. It would have been nice if someone sent out a quick note saying Waterworks had recently aquire the Hetter Heating and Cooling business. When the tech called to say he was from Waterworks and coming as scheduled to do a maintenance check on my furnace it was more than a little confusing. The man who showed up seemed nice enough and I can only assume he was competent. I paid him for an annual maintenance contract in which he said an air conditioner check was included. The receipt said none of this so I am hoping my expectations will not be dashed upon the rocks. Time will tell if this relationship is to continue. Fingers crossed.