Herman W. Allen Plumbing, Heating & Cooling

Photo of Herman W. Allen Plumbing, Heating & Cooling

Located in Mechanicsville, Virginia

Address: 8701 Mongo Wy, Mechanicsville, VA 23116, United States

Phone: +1 804-302-6657

Rating: 4.4

Services

  • On-site services
  • Online estimates
  • Repair services
  • Appointment required
  • Credit cards
  • Credit cards

Categories

  • Plumber
  • Air conditioning contractor
  • Air conditioning repair service
  • Air conditioning system supplier
  • Furnace repair service
  • HVAC contractor

Photos

Latest Fire Recovery & Restoration Services

Comments

  • Review 1 (2024-12-03 - Rating: 5)

    We hired Herman W. Allen Plumbing, Heating & Air Conditioning to replace our heating and air conditioning units. Before they arrived we really appreciated their timely communication on their ETA and a picture and profile about the workers that would be arriving. Aaron, Conner, Chris, Mike and William were all friendly, professional and efficient and always cleaned up before they left each day. From sales to installation everything went smoothly and we couldnt be happier. We are so grateful for the work they did and will definitely be using Herman and Allen for future jobs and highly recommend them.

  • Review 2 (2024-12-26 - Rating: 5)

    Work was done with quality and speed. They did an excellent job. Would definitely call them again. They even gave me a sight unseen price for installation of a 50 gallon hot water heater

  • Review 3 (2024-12-17 - Rating: 5)

    Thanks to the plumber from Herman Allen. We are back in business. They responded to my call and were here the next day. Sean was very professional and did a great job. He was thorough and didn’t leave until my problem was solved. Highly recommend Herman Allen. They are dependable and keep you informed all the way.

  • Review 4 (2024-10-28 - Rating: 5)

    Herman W. Allen Plumbing, Heating & Cooling has provided my family with excellent expedient professional services. We needed to replace our water heater, a conversation was held on a Saturday and they replaced it on Monday. If you need such services; dont hesitate to reach out to them. Great company and their technician Dalton is top tier (5 out of 5).

  • Review 5 (2024-07-16 - Rating: 5)

    First, i want to say that i had seven. SEVEN different plumbers come out and try to fix what was broken. A few didnt see anything, and some didnt have the right equipment. So Herman W. Allen sent out John Finch who is a MASTER plumber. He told me exactly what was wrong and how to fix it and how HE was going to fix it. They did a phenomenal job!!

  • Review 6 (2024-12-31 - Rating: 5)

    Great to experience again with Herman Allen. Sean thoroughly diagnosed the issue and then did what it took to repair the issue. He also gave me a tip on another plumbing matter.

  • Review 7 (2024-12-18 - Rating: 5)

    I found them through Home Depot referral. I’m so glad I went with them. They were the first to offer me a quote and were ready to deliver the work the next day. I’m a new home owner on an old house which can be a scary combination. I feel comfortable entrusting HermanAllen with the rest of my HVAC and plumbing needs. I’m so happy with the natural gas hot water heater replacement job .

  • Review 8 (2024-12-20 - Rating: 5)

    Sean Farrow and Dill came by to tune up after a hot water heater installation and did a fabulous job. Very thoughtful, great communication and tweaked a few things. Highly recommend!

  • Review 9 (2024-12-28 - Rating: 5)

    Sean from Herman Allen saved the day and was able to come to us and resolve an emergency, even during the holidays. He went above and beyond with his service and I would recommend him and Herman Allen to anyone in the area. THANK YOU SEAN!

  • Review 10 (2024-09-24 - Rating: 5)

    I am highly satisfied with the service we received from Herman W. Allen Plumbing, Heating & Cooling. They came out and fixed replaced my hot water heater the same day we called. They were courteous and professional, and their price was great!

  • Review 11 (2024-10-25 - Rating: 5)

    Herman W. Allen, plumbing and heating was the company used to unhook the toiletAnd re-hook the toilet when I have new floors installed into my home. Called to set up appointment time, was on time and very polite. Got the job done fast. Call them if you need plumbing and heating done!

  • Review 12 (2024-12-10 - Rating: 4)

    Update: Kevin made everything right so I’m updating my review. He asked if he could make it right, he spent time reviewing the work that was done to get a thorough understanding of the mistakes and spent most of a day with a couple other plumbers correcting the work that was done last year. If it weren’t for his efforts, we would never consider using Herman Allen again.Original review:I would not suggest that anyone use this business. I would have given zero stars if Google allowed it. My mom was forced to use their services since this was the company chosen by the general contractor during a renovation last year in April. She’s having issues now as a result of their incompetence last year. Even after raising concerns during the job, the GC still went with this company. They even had a second plumber assist and both plumbers did things incorrectly and didn’t listen to issues raised while the job was being completed. They also delayed the renovation so instead of the quoted 4 weeks, it took more than 10 weeks. They didn’t take any of her concerns to heart, mansplained the issues to her and were actually wrong. Getting a second opinion from Woodfin helped affirm the issues she witnessed.The job involved turning a spare bedroom into a bathroom with a washer, dryer and tub sink. Every single part of the job that the plumbers touched was messed up. They installed a toilet in the bathroom but didn’t actually hook it up to the sewer line. They incorrectly installed the shower head and water was spraying in the wrong direction. They switched the hot and cold water in the shower, the tub sink and the washing machine. They messed up the wall that separates the bathroom from the kitchen.That was all stuff that happened during the renovation but the most recent issue is that she can’t use anything involving plumbing in her house (the shower, the laundry, the dishwasher, the toilet, and even the plumbing in the other bathroom) without something clogging and water pooling. If she wants to shower in either bathroom she has to deal with standing in 2 inches of water. They came out to assess why that might be about a week ago and determined that she had a clog at the main which would have cost $900 to fix. She didn’t trust that initial assessment so she had Woodfin come out and take a look on the same day. Woodfin diagnosed the problem based on how the plumbing was installed under the house and that there is no grading or incline which is causing water to sit. Imagine if she had listened to the first assessment and spent $900.She hasn’t been able to properly use any plumbing in her home for a week, and instead of acting quickly this company wants to send out a sales rep to further assess the shoddy work performed last Spring. We’ll see if they actually show up when they say they will. Now the question is whether the plumbing behind the walls needs to be re-done too. Based on how this renovation was handled we have zero faith in their ability to correct the issue or be honest, trustworthy and respectful. I wouldn’t recommend them to anyone, especially a woman based on how they treated my mom. Overall, very frustrated and disappointed in their ability to do the work and the way they operate their business.

  • Review 13 (2024-12-24 - Rating: 5)

    Great service! Chip and the technicians worked expeditiously in replacing my elderly Mother’s hot water heater, she had been without hot water for almost 3 weeks.Thank you!

  • Review 14 (2024-12-01 - Rating: 5)

    Great company!! Dependable and reliable!! Great people! They give you a time when they are going to do your installation or service and they are prompt!! They don’t keep you waiting and they make you feel like family.

  • Review 15 (2024-05-28 - Rating: 5)

    Called about my leaking water heater at 8am, and the technicians arrived at 1pm. Water heater was 15 yrs. old, and needed to be replaced. The old heater was removed, and the new one was installed in just a little more than an hour. Impressive professionalism across the board. Everything was left just the way it was found. 5 stars ... Outstanding Service!! Thank you John Finch and thanks to the apprentice as well. I highly recommend this company for anything you might need help with.

  • Review 16 (2024-10-01 - Rating: 5)

    I always and only use Herman W. Allen. Plumbing and HVAC needs. I’ve replaced and upgraded heat pumps within the last two years. In previous years I’ve had water main and shutoff replaced, tankless gas water heater installed, laundry sink to replace antiquated hand washing sink in basement, gas clothes dryer installed. And sub par “flipper” plumbing corrected in a rental property.All jobs have been done with care and professionalism.

  • Review 17 (2024-10-01 - Rating: 5)

    Herman Allen Plumbing is very dependable and provides excellent service. Responded quickly to a follow-up service request. I would definitely recommend them.

  • Review 18 (2024-06-05 - Rating: 5)

    Knowledgeable..professional…Brian is theBest!!! Herman W. Allen had an incredibleCrew. I had two other plumbers looking forThe leak and couldn’t find the problem. Brian was my THIRD plumber … BrianDiscovered the “ Main Drain pipe “ cast ironPipe cracked several feet betweenTo two floor levels 😱. A four level condoBuilding!! He brought out assistants .. replaced and repaired the main buildingDrain line ..just amazing work!!!Thank you Brian

  • Review 19 (2024-11-11 - Rating: 5)

    Both gentlemen from your Atlee station were very professional and very informative on the before and after details of the project. They left the area with a clean foot print as well.

  • Review 20 (2024-12-09 - Rating: 4)

    I thought that coil cleaning was part of the maintenance agreement. I had my maintenance done last week and when I asked the tech about it, he said I didn’t need it. Is it a service you do or as needed?!?!

  • Review 21 (2024-10-30 - Rating: 4)

    The quote was accurate. The work was completed quickly. The employees were professional and helpful. Overall, a good experience.

  • Review 22 (2024-06-10 - Rating: 5)

    Stop looking. These are the guys that youve been looking for. Fast, friendly, professional and with the experience and resources to diagnose and fix any issues that you may have. I ended up needing to replace my entire sewer line. Robert diagnosed the problem on the first day, Kevin came out and confirmed Roberts diagnosis and scheduled me. Preston came out and had me up and running the very next day. I would not/will not EVER call anyone else. I went from a nightmare situation to full satisfaction. You will too!

  • Review 23 (2024-10-25 - Rating: 5)

    They are very professional, courteous,and skilled.Great job,Im pleased with the heat pump system and the installation.

  • Review 24 (2023-11-16 - Rating: 5)

    Excellent Experience. Our 24 year old heatpump finally gave out. The folks at Herman Allen were most responsive and easy to work with. Shannon and Kevin were great on the front end evaluating our needs and suggesting solutions. Install scheduled within several days (other companies were 2 weeks out on work). Install crew (William, Garrett and Cory) was prompt, professional, efficient and friendly. Job site was left CLEAN. Maybe just another install to Herman Allen, but from customer perspective -Highly Satisfied.

  • Review 25 (2024-09-25 - Rating: 5)

    These guys were great, very professional, prompt & focus. They installed the heat pump system in a timely matter.

  • Review 26 (2023-08-08 - Rating: 5)

    Extremely pleased with the service received from this company. We had a plumbing issue that worsening very quickly, and our techs got it resolved within the next couple of business days after diagnosing the issue. Additionally, they were able to find a resolution that was much more cost effective than the original plan, which was a nice surprise. We worked with Jeremy, and we were really impressed by his innovative ideas and willingness to go the extra mile to find the source of the problem and provide us with multiple options for repair. We are grateful for the service received and are very happy with the results.

  • Review 27 (2022-12-22 - Rating: 5)

    Highly recommend using them. Dug up old sewer line and installed it, cleaned up and went extra mile to put straw down for grass all before 4pm. Amazing communication, worker super passionate about there work.

  • Review 28 (2024-03-13 - Rating: 5)

    Herman Allen repaired a sewer main break at my home in Mechanicsville last week- 3-8-2024. After a couple of days dealing with Dominion, Hanover County, and my insurance I finally called Herman Allen on Thursday. They showed up early Friday morning and started work about 9am. It was a challenging scenario to begin with but the rain soaked ground compounded the issue. The excavator actually slid on part of the hill and lost traction constantly so the yard was pretty torn up. The crew was amazing and maintained a great attitude throughout never hesitating to interact and answer questions. They left about 3pm but not before working hard to level the yard, then adding top soil, seed, and straw! AND my toilets worked once again! In todays world this is what other folks should use to model customer service!

  • Review 29 (2024-11-12 - Rating: 5)

    Whether it is a physician, dentist, automotive repair, etc., it is always a relief to find someone who has proven to be reliable and professional in all aspects of service. Herman W. Allen Plumbing & Heating is a business that fits this model. They have been and continue to be supportive in addressing any heating and plumbing issue in an expedited manner. Any recommendations to mitigate known or emerging issues are well articulated and supported through documentation. Herman W. Allen Plumbing & Heating are highly effective and efficient in timelines, attention to detail, and problem resolution. I therefore highly recommend this company for any/all plumbing and heating/cooling service needs.

  • Review 30 (2023-05-11 - Rating: 5)

    Excellent customer service! My previous plumber gave me an appointment 72 hours later for an active leak in my wall. Even as a new customer, I had a team at my house within an hour to fix the leak. Preston & his teammate were quick, knowledgeable and worked clean! I cannot recommend H.W.A. Plumbing enough!

  • Review 31 (2024-09-24 - Rating: 5)

    I was very impressed on how professional, knowledgeable and thorough the inspector was. He did a awesome job!!!

  • Review 32 (2023-11-09 - Rating: 5)

    We moved to the area 2 years ago. About 3 months ago our air conditioner quit working. The company we normally use said it would be three weeks before they could get to us. I called Herman Allen and they had some one to our house the very next morning. They had us up and running in an hour. They also did a complete inspection of the ductwork in the crawl space and found major areas of concern. In the end they had to replace all of the duct work and then we just upgraded the entire system. All of the technicians that worked on our church were very professional and kept us up to date on every step of the project. They are my go to HVAC and plumbing service for all future needs.

  • Review 33 (2023-12-22 - Rating: 5)

    I met Jeremy at the Mechanicsville Home Depot a while back and saved his business card. And Im sure glad I did! I reached out to him at 10am about my heat being out and he got Michael to me by 11:30. He was informative and helpful and got our heat back working before the Holidays! Now I dont have to worry about opening presents in the cold! Yall are awesome! Thank you!

  • Review 34 (2023-03-06 - Rating: 5)

    Herman W. Allen installed a heat pump and air handler at my residence. Their personnel were exceptional from the initial visit by Kevin Agnew who is very knowledgeable and noted a deficiency in the size of the existing return air flexible duct that he included replacing at no additional charge. Kevin went through the various options explaining differences and pricing in detail without any pressuring of us to make a purchase. The installers William and Chris who worked overtime to complete the job and did so in a workmanlike professional manner were a pleasure to have in our home. The person who called us the day following installation to make sure we were satisfied was friendly and polite. And Shane who came out to Q.C. the work and gave us detailed Instruction on using the smart thermostat.We cannot find words sufficient to express our satisfaction and pleasant experience with Herman W. Allen.

  • Review 35 (2023-06-08 - Rating: 5)

    Herman Allen came and replaced all of the pipes in my house, I had no issues and the technicians were polite, respectful and cleaned up afterwards. I loved everything so much I decided to use them again when I wanted to relocate my water heater from my laundry room to my crawl space. 10/10 would recommend Herman Allen!P.s. the technicians were cute 😉

  • Review 36 (2024-11-11 - Rating: 5)

    Great company and I got really good deal through Costco!

  • Review 37 (2021-10-27 - Rating: 5)

    We are very happy with our choice of using Herman W. Allen to replace our HVAC system. Keith was very professional, personable, and knowledgeable. He sent me three options to choose from within a couple hours of leaving my house and he is always available by phone if we had questions. Ty and his team are also great. They worked very hard for two days but always remained available to answer a question and were also personable and professional. I will definitely recommend this company to anyone looking for any of the services they provide. Gary and Gerri Nolan

  • Review 38 (2024-03-23 - Rating: 5)

    I highly recommend Herman Allen. They are very Professional and Organized. Communicate real well and Address any Concerns. Their Technician Dalton does Professional Work.

  • Review 39 (2021-10-27 - Rating: 5)

    Entire experience was great.AC went out on a hot, hot weekday afternoon around 2pm. Called about 6 businesses and only 1 could schedule next day service and another could schedule 2 days out.Called Herman Allen based on a referral from a friend. They not only offered same day service but a technician was on site within a hour of placing the call. The house had cooled off by the evening.The technician, Shannon, was professional, knowledgeable, efficient, and just a nice guy to chat with. This fall, I will definitely be taking advantage of their annual service plan.

  • Review 40 (2021-10-27 - Rating: 5)

    John with Herman Allen Plumbing was great. We had an emergency pipe leak in our living room of all places and John arrived within 45 minutes of my call. He was courteous, made the repair in less than 30 minutes, cleaned up afterwards, and even gave a recommendation for a drywall repairman so I didnt have to find one myself. Would definitely use Herman Allen again.

  • Review 41 (2021-10-27 - Rating: 5)

    I have dealt with these guys for years now for plumbing and HVAC. I have replaced both of my HVAC units through them in the past few years and their prices were great. More importantly, their service is consistently top notch. Its easy to get an appointment, and they communicate with you up until the technician arrives so you know when they are going to show up. Every technician that has done work at our house has been courteous and professional. I appreciate their consistent reliability

  • Review 42 (2021-10-27 - Rating: 5)

    We use Herman W. Allen for all of our plumbing needs. We are always pleased with their service and highly recommend! Wes and his team are amazing! Always available when we need them, personable, and on time. Professional work done by a company I can trust! They are truly the BEST IN THE BUSINESS!

  • Review 43 (2022-11-28 - Rating: 5)

    Gerber and Matthew replaced my 21 year old water heater that was located in the Attic. They removed the old water heater and replaced it . It was a massive job they performed flawlessly with good humor and professionalism. The appointment was taken by a very pleasant lady. The workers were right on time ! I am glad I was able to retain them.

  • Review 44 (2023-07-09 - Rating: 5)

    Wow! They are on it and great to work with. Called Woodfin on a Friday because our upstairs was 80 and they did not care. Said nobody could come out till Monday. Called Herman Allen and they come out that evening! Won’t be using anyone else.

  • Review 45 (2024-09-24 - Rating: 5)

    On time, thorough and professional! Best water pressure weve had!

  • Review 46 (2022-04-25 - Rating: 5)

    So impressed with Cory! He fixed multiple issues for us quickly and the value for the money was great. He was on time and we got a text from the company before he arrived with a photo for easy identification and to let us know he was on the way. 10/10 would recommend

  • Review 47 (2024-12-09 - Rating: 5)

    Jeremy and his partner were very efficient and friendly . Excellent, quick work.so grateful. Thank you so much

  • Review 48 (2021-10-27 - Rating: 5)

    Shannon and his helper came to service our units. They were very thorough and knowledgeable. We have to replace our one heatpump and he took the time to show me why and get us an estimate the same day. This is the second time I used Herman Allen and I will never call anyone else but them.

  • Review 49 (2021-10-27 - Rating: 5)

    Started to get blue stains in the shower and sink. Reached out to Herman W. Allen from a referral. They handle it from coming out to take a water sample, engineering a whole house water treatment system to install. Complete in under two weeks. Install guys where prompt and courteous, ran into an issue and they explained my options immediately. Required a little more plumbing, but at no charge! Couldnt be happier. Great work!

  • Review 50 (2021-10-27 - Rating: 5)

    I have known this company for many years professionally and privately. Herman W. Allen Co. is one of the most honest and reliable companiesI have worked with. We had new water heater and a Lennox A/C installed just recently. We also have a maintenance contract for our A/C.Starting from the office staff, Kimberly is the first person we usually talked to when we call. She is always on top of things and has the job done timely and with perfect attitude. The maintenance crew is on timeand they do their job very well. The installers work very hard. Their job is not always easy in older homes. The sales department representatives explain things and share their knowledge with us.I would recommend Herman W. Alen Co. to anyone who wants to have a job done without any problems and on time.Thank you GUYS!!!!!

  • Review 51 (2024-10-25 - Rating: 4)

    Did a good job. Little expensive for just replace a blower motor.

  • Review 52 (2021-10-27 - Rating: 5)

    I recently purchased a new HVAC system, whole house filter system, and water heater to replace my older units that were at end-of-life and no longer reliable. Shannon recommended a nice two-stage system as a upgrade to my older unit that has worked out well and my house has never been more comfortable. Kimberly was very helpful with all of my calls and questions and with helping me to upgrade my thermostat later to an even nicer model than what came with and was initially installed with the unit. There was nothing wrong with the thermostat that came with it and it worked fine. I just decided later that I wanted some of the extra features like Allergen Defender and Accuweather forecast that came with the iComfort E30 thermostat. Everyone showed up when scheduled and did a nice job. I even got texts with pictures of the technicians that were coming to my house to let me know they were on the way and who to expect. I had gotten estimates from other shops but felt I got the best price and value from Herman Allen and would recommend them to anyone looking to replace or improve their current system.

  • Review 53 (2021-10-27 - Rating: 5)

    Herman Allen handled our hot water heater install in a very professional manner. John and Colton were polite and focused on getting the job done. The install was performed quickly and looks great.

  • Review 54 (2023-04-24 - Rating: 5)

    During a separate (non-HWA) installation, we turned off the water. That killed our 30 year old valve and we couldnt turn the water back on. HWA responded in a couple of hours and fixed the problem in 30 minutes. Were definitely permanent customers.

  • Review 55 (2021-10-27 - Rating: 5)

    The heating and cooling technician provided knowledgeable and valuable information. The Herman Allen team was prompt and courteous, worked effectively and efficiently, impressing a first-time customer. Thank you for meeting our needs and providing us with a company to contact in the future.

  • Review 56 (2021-10-27 - Rating: 5)

    Great service work. Warren was very thorough in preparing my air conditioner for the fall season. He even rerouted the drain into my drainage which will prevent standing water in the original area. Thank you Warren and Herman Allen for an outstanding job!

  • Review 57 (2021-10-27 - Rating: 5)

    My AC unit broke down on a Saturday morning in the middle of August. I called Herman Allen and they arrived within an hour and fixed the unit quickly. The technician was friendly, professional and very knowledgable. Call them if u need fast, friendly and reliable service. Thanks, Andre

  • Review 58 (2022-02-17 - Rating: 5)

    I have a floor oil circulator. It is old as dirt.I have never had a problem with it.At times parts were hard to find for it.Well it finally broke down.I called all Companies that were recommended They all said the unit is to old and out dated but they would be glad to sell me a new unit.Did not have funds set aside for new one.Then saw ad for Herman.Gave them a call.They showed up and said wow this is an old one.They inspected the unit and said this was the top of the line back then.I thought here it comes,the you need a new unit and no parts were available conversation.That didnt happen.I left them alone as they double checked the unit.They went out to truck a few times.The last thing I saw done was vacuuming the unit.They asked where my thermostat was .He said adjust it where you like it.I did and it came on.WOW I thought.He said these older units are fun to work on.I accepted the yearly maintnance .I said What is owd for today,they said that its covered under the program you just purchased.A minor adjustment was all it took plus doing whats covered in the yearly maintenance program, you are good to go.They removed alot of oily rags and a bucket of some fluid and what looked like a cone shape sponge. And there many tools.I was amazed. They were professionals and very friendly. Left me with a warm feeling.It was 17° outside.

  • Review 59 (2021-10-27 - Rating: 5)

    Plumber showed up on time, came out to repair a suspected larger issue, but found the issue to be something that did not require the major fix, and saved use hundreds of dollars. Great experience. Their honesty is very much appreciated!

  • Review 60 (2021-10-27 - Rating: 5)

    Great group - always help us out with tricky commercial jobs and easy quick fixes. Small enough to care, but large enough to have the expertise to tackle any plumbing repair we need. Keep up the great work guys and thanks for all your help!

  • Review 61 (2021-10-27 - Rating: 5)

    A/C Cooling not working 8/2019. Had work done by Allen Plumbing before. Called Allen and promptly got a man to fix our cooling. Seemed reasonable price too. Will call them again.

  • Review 62 (2022-07-19 - Rating: 5)

    Kitchen faucet replacement......Serviceman Jeremy did professional service in a timely and very courteous manner. I would recommend him to others. John Hummer, customer

  • Review 63 (2021-12-20 - Rating: 5)

    Had to have an after hours plumber on Sunday. Colton was kind, respectful and knowledgeable. Repair was quickly made, we were grateful. Highly recommend

  • Review 64 (2021-10-27 - Rating: 5)

    We have a very old home and have used Herman Allen to service plumbing and hvac, install new plumbing lines to replace old galvanized pipes, replace an old sump pump, and give us a working on/off water main valve to our house when other plumbers were afraid to touch it. Recommend them to friends often!

  • Review 65 (2021-10-27 - Rating: 5)

    Herman W. Allen installed a new 20 SEER Lennox heat pump system in my home which is working fabulously. The crew worked autonomously while I was out of town and treated my home with respect. The equipment is state of the art and I look forward to seeing much lower energy bills. Thank you team Wes Gauvin!

  • Review 66 (2022-06-14 - Rating: 5)

    Preston did the job without having to move our bathroom vanity. Im so happy we called Kevin to get his opinion. Highly recommend this company

  • Review 67 (2021-10-27 - Rating: 5)

    The service technicians showed up exactly when they said they would and kept me informed as the appointment got closer. Their app was pretty impressive as it not only let me know when the technicians would arrive but who was going to arrive along with their picture and short bio. The technicians were professional, courteous and friendly.

  • Review 68 (2024-09-12 - Rating: 5)

    Service personnel was curious respectful knowledgeable and very informative.

  • Review 69 (2021-10-27 - Rating: 5)

    Shannon with Herman Allen, was willing to take the time to explain how my HVAC system worked and what he was doing to repair it. I would highly recommend to anyone who needs quality trust worthy HVAC service!

  • Review 70 (2021-10-27 - Rating: 5)

    Capel is extremely well-mannered and polite. He is on time, quick, and efficient with his work. Though plumbing issues are never an enjoyable experience, Capel took as much of the pain of it away as possible. I also like how Herman W. Allen dispatches text messages alerting the customer to the arrival of the field technician along with a brief bio and picture, so no one is surprised or unsure of who is at the door.

  • Review 71 (2022-10-14 - Rating: 5)

    Very impressed. I called with an emergency leak and within 2 hours they had someone at my house to figure out the problem and fix it. Gary provided top notch service!

  • Review 72 (2021-10-27 - Rating: 5)

    Jimmy came in as scheduled and got to work immediately. He finished the job almost two hours ahead of the allocated time. He was extremely curteous and professional. I would highly recommend his services.

  • Review 73 (2021-10-27 - Rating: 5)

    Chad was very knowledgeable, honest, gave an excellent service for our gas water heater leak and repairing the ignition switch. Highly recommend the company.

  • Review 74 (2022-04-22 - Rating: 5)

    Corey was extremely professional and well informed. He did the job in under an hour and was very friendly and knowledgeable. Would HIGHLY recommend this company especially Corey. Thanks guys!!!

  • Review 75 (2021-10-27 - Rating: 5)

    I handle the HVAC servicing for my townhouse association and have been very impressed with their communication to me and quality of service. Technicians are very polite and knowledgeable. Definitely recommend.

  • Review 76 (2021-10-27 - Rating: 5)

    2nd time Ive used this HVAC service provider... 5***** for each experience!Service personnel polite and friendly and results are excellent.Have tried others, but will only use H.W. ALLEN in the future.Very impressed overall. Price/ performance A1.

  • Review 77 (2021-10-27 - Rating: 4)

    Replaced leaking garbage disposal - the tech was early, obviously knowledgeable and fast. Price was on the high side but you get what you pay for and it comes with a year warranty - good service.

  • Review 78 (2021-10-27 - Rating: 5)

    Top-notch work and service with Herman Allen! I will definitely continue to utilize them for all my HVAC needs and refer them to friends & family.

  • Review 79 (2021-10-27 - Rating: 5)

    Extremely quick service. So very important when your toilets are backing up! Jimmy the Service Plumber was a pro. Thank you so much!

  • Review 80 (2024-03-29 - Rating: 5)

    These people were great. Really needed a hot water heater at an affordable price and I wasn’t expecting such speed and efficiency! Home Depot got them for me and It was nice to meet everyone on the crew to replace the hot water heater. Now we have a new device and everything is working great. An amazing experience!

  • Review 81 (2021-10-27 - Rating: 5)

    Highly recommend!! In addition to getting the job done efficiently, these guys were incredibly kind and considerate. Working with great people goes a long way. Thank you.

  • Review 82 (2022-04-18 - Rating: 5)

    On time, professional, diagnosed the problem quickly, clearly explained the problem, advised me of the cost before beginning the work, repaired the problem, all before 10:30am on a Monday. Highly recommend.

  • Review 83 (2021-10-27 - Rating: 5)

    Great experience! Professional and knowledgeable. Our house wasnt heating and cooling correctly and the came and evaluated and provided great solutions!

  • Review 84 (2021-10-27 - Rating: 5)

    Great company to deal with. Professional and courteous and on time. Have used this company many times and they always correct my plumbing issues. Thanks.

  • Review 85 (2021-10-27 - Rating: 5)

    Corey was very professional and extremely knowledgeable. I will use this company again in the future, as well as recommend to any one I now that needs this service.

  • Review 86 (2021-10-27 - Rating: 5)

    Shannon was great. We had a difficult problem that required repeated visits to identify the problem. Shannon did a great job.

  • Review 87 (2021-10-27 - Rating: 5)

    They were quick and did a great job fixing the mistake I made trying to DYI. Cory was very professional.

  • Review 88 (2021-10-27 - Rating: 5)

    Did a great job with a difficult problem and the cost was very reasonable. They will be my plumbers from now on.

  • Review 89 (2021-10-27 - Rating: 5)

    Great job doing the repairs, very knowledgeable about what need to be done.I would recommend them to anyone looking to have plumbing work done.

  • Review 90 (2021-10-27 - Rating: 5)

    Herman Allen Plumbing responded quickly. Chad and his apprentice explained the details of the problems and did a great job.

  • Review 91 (2021-10-27 - Rating: 5)

    Guys did a great job installing and the guy who quoted me was very informative. Would definitely recommend!

  • Review 92 (2022-12-19 - Rating: 5)

    Heat went out over the weekend. They were here 1st thing Monday morning and finished by noon.

  • Review 93 (2024-09-24 - Rating: 5)

    On time, respectful. knowledgable.

  • Review 94 (2021-10-27 - Rating: 5)

    Had a weekend emergency and had a tech out in an hour. Got honest, effective evaluation and repair.

  • Review 95 (2022-09-29 - Rating: 5)

    We were called by Herman Allen folks (via Home Depot) almost immediately; Jeremy was dispatched and arrived within the hour.He analyzed our water heater situation quite quickly, told us what was needed, gave us a quote, straightaway proceeded with repair, had the needed parts on his truck. Jeremy checked all other outlets in our home plus all his repairs before departure.We are very happy with this experience!!

  • Review 96 (2023-08-04 - Rating: 5)

    Came out within hours to replace a burst water heater! Great value and service, and very friendly and personable.

  • Review 97 (2022-05-17 - Rating: 5)

    First and foremost the guys that showed up were incredibly friendly and very professional.They showed up around 9AM and worked until the job was complete, around 4PM. They were diligent and worked the entire day non stop. I was very impressed with the work ethic of this company. The crew that showed up was Tyler, Cory, Jesse and Bill. I would use this companys service again and I would definitely recommend them. Thank you Herman W. Allen Plumbing, Heating & Cooling!!!

  • Review 98 (2023-09-15 - Rating: 5)

    Couldnt ask for better service. Called at around 4 on a Friday afternoon - someone came immediately and had our problem fixed by 5! Thank you, Austin!

  • Review 99 (2021-10-27 - Rating: 5)

    Professional, very knowledgeable, efficient and you can count on them to be honest and on time.

  • Review 100 (2021-10-27 - Rating: 5)

    John was awesome! Very knowledgeable and professional. Thanks guys!

  • Review 101 (2021-10-27 - Rating: 5)

    5+ stars for Herman Allen Plumbing, Heating & Cooling! They replaced the water heater at our business this morning and we highly recommend them. They arrived on time, were extremely professional, very knowledgeable and left everything clean. Perfect service in my opinion!

  • Review 102 (2021-10-27 - Rating: 5)

    There are so many good things to say about our experience from the initial call to the final invoice and all of the service in between. I cant recommend this company enough - they presented all of the information for the work that was done with photos as well as a written receipt for my records. I would absolutely call them again!

  • Review 103 (2022-09-11 - Rating: 5)

    I do a ton of work with them. They are always there to help !

  • Review 104 (2021-10-27 - Rating: 5)

    They were amazing!!!! They came out and got my septic drain drained that was clogged so badly sewage was backing into my basement. They will be doing all of my plumbing from now on. Highly recommend them.

  • Review 105 (2021-10-27 - Rating: 5)

    Wonderful job!!! Great guys!!! Very professional and friendly!!!

  • Review 106 (2021-10-27 - Rating: 5)

    Great service, honest, timely response, and available when needed, thanks!

  • Review 107 (2021-10-27 - Rating: 5)

    He was great to work with and knew what he was doing.

  • Review 108 (2021-10-27 - Rating: 5)

    Always super knowledgeable and helpful. Highly recommend

  • Review 109 (2021-10-27 - Rating: 5)

    Fantastic service! First rate!

  • Review 110 (2022-05-30 - Rating: 5)

    Quick response and good work.

  • Review 111 (2021-10-27 - Rating: 5)

    Courteous, professional, timely, and knowledgeable.

  • Review 112 (2022-08-10 - Rating: 5)

    Best for Caroline county

  • Review 113 (2021-10-27 - Rating: 5)

    Great Job and Great Team

  • Review 114 (2021-10-27 - Rating: 5)

    Great local guys

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