Roto-Rooter Plumbing & Water Cleanup

Located in Matthews, North Carolina

Address: 1140 Sam Newell Rd St B2, Matthews, NC 28105, United States

Phone: +1 704-283-9362

Rating: 4.8

Services

On-site services
Appointment required

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-12-23 - Rating: 5)
Very, very appreciative of the dogged determination of Stan to clear my blocked kitchen sinks after 30 plus years of use. Another plumbing company, that I respect, tried for an hour to clear and admitted no progress and recommended Roto-Rooter because of having more specialized equipment for drain clearing. Mind you, this is Sunday. Within an hour, Stan of Roto-Rooter came. He worked tirelessly and for some reason I was worried and asked if this was solvable. Without hesitation, he stated it will be fixed. I replied that I felt better because of his confidence. He later showed me a pipe atop my house and said he needed to access it but needed a partner for safety reasons. As a homeowner, I appreciate the safety precaution. The next morning before 8 am, they were outside in 40 degree weather working. Within 30 minutes, my sinks were cleared. I am grateful to Stan. Multiple thanks! And very appreciative of the good plumbing care tips for preventing blockages. Thank you Stan and thank you Roto-Rooter.

Review 2 (2024-12-21 - Rating: 5)
Ted was courteous, respectful, patient, knew exactly what he was doing. Provided answers and details about his work and the issue at hand . True professional, acted on the issue without any hesitation and completed the job. I was not happy with the amount charged and thought it was exceptionally high.

Review 3 (2024-12-23 - Rating: 5)
Stan did a fantastic job fixing our plumping issue at our in laws. He was extremely patient with our family and showed us specifics on how to prevent in the future. I haven’t seen a sense of urgency like this from a company and its employees in a really long time.

Review 4 (2024-11-19 - Rating: 5)
They arrived quickly and were thorough in removing the upstairs clog. Everything is working as it should.Lal, was a great technician, very professional.Costs came out better than expected.I would recommend their services and would use the again.

Review 5 (2024-12-23 - Rating: 5)
Zonun came to our home from last week, made repairs to our toilets with additional adjustments. We are very pleased and were not charged for a second visit. He was extremely courteous and professional. I would definitely recommend Roto Rooter.

Review 6 (2024-12-05 - Rating: 5)
I am extremely happy with the quick response from Roto-Rooter following my call to make an appointment. The serviceman, “L”, fully understood the issues and resolved them in no time! The price was very reasonable as well. I highly recommend Roto-Rooter and “L”.

Review 7 (2024-12-01 - Rating: 5)
Roto Rooter is quick to come out as well as very thorough. We’ve had Stan come out to our home a couple times over the years. I appreciate that the RR team take their time to explain what they are doing, their timeline for completion and provide additional education/best practices for care of our plumbing system. They have all the proper tools and knowledge on hand as well; oddly that is not the same experience we’ve had with another company.

Review 8 (2024-10-10 - Rating: 5)
I contacted Roto Rooter this morning to help us diagnose a concern with a noise in the piping system in our home. I scheduled it online and was contacted within minutes confirming that the time I picked was scheduled and that a technician would arrive in about 45 minutes. Upon arrival, our technician diagnosed and resolved our problem within minutes. I could not have been more impressed. “L” did a fantastic job and I will definitely reach out to them for any plumbing needs that we would have in the future.

Review 9 (2024-10-25 - Rating: 5)
We have had issues with our drains and toilets for the past 4 days and after calling two other plumbers that didn’t show up, we decided to give Roto-Rooter a call. We were fortunate to have Rufino as our technician. He was very attentive to our issues and extremely knowledgeable. He went above and beyond in finding the problem with our plumbing and gave us great advice. I highly recommend that you ask for Technician Rufino! You’ll be happy that you did!!

Review 10 (2024-10-05 - Rating: 5)
Rufino came out and did a great job fixing our leak. He was personable, professional and very knowledgeable, keeping us informed of what was going on with the repair process. We will use them exclusively going forward!

Review 11 (2025-01-01 - Rating: 5)
Zonan saved us on New Years night when the least ideal situation unfolded. While the night didn’t turn out to be what we expected, Zonan took care of business and got us back in action when it mattered most. Thank you!

Review 12 (2024-10-24 - Rating: 5)
I am extremely pleased with the service Rufino provided. He worked diligently to find and correct the issue of my clog. Then Arthur dropped by and inserted a camera into my clean out and showed me that Rufino did, in fact, clear my issue. Thank you Roto-Rooter!

Review 13 (2024-12-03 - Rating: 5)
Clean work. No mess at all.The camera of the sewer line adds value. The camera detected a partial blockage that the operator cleared with the same camera. If it was not done, we would have had another blocked pipe in the future.

Review 14 (2024-12-24 - Rating: 5)
Zonun was very professional and did and awesome job. Came at 9:00 at nightTo help with a clogged sink. Great job.

Review 15 (2024-06-29 - Rating: 5)
The service that was provided by your technician, Dillon, was outstanding. In addition to being very knowledgeable, Dillon is an excellent communicator, from both the standpoint of listening to the customers concerns and in explaining what he recommended doing and why he thought it was necessary. In every case, he did what he said he was going to do. From my standpoint, Dillon was not just the Tech on the job, he was the project manager. Dillons assistant Remy an able and willing contributor to the success of the job.

Review 16 (2024-12-09 - Rating: 5)
We had a great experience with them. They were efficient, timely and did a good job. Highly recommend!

Review 17 (2024-10-06 - Rating: 5)
Roto Rooter is hands down the best plumber we have ever done business with. Professional, polite and came quickly to our rescue.

Review 18 (2024-11-17 - Rating: 5)
Our technician was very prompt. He was polite work very quickly and got our problem fixed, and we were able to continue our party and finish watching football.

Review 19 (2024-12-31 - Rating: 5)
Zonun did an excellent job thank you for the quick and quality service and thank you for cleaning up after your job and for the information thank you

Review 20 (2024-08-31 - Rating: 5)
Rufino was my technician. He fixed my problem asap, educated me on the system as he worked on it and was all around a nice guy. He deserves a raise. I will use Roto-Rooter again and again if I always get this kind of customer service!

Review 21 (2024-12-09 - Rating: 5)
We worked with L for replacing our toilets at our home. He did a really good job and was very respectful and cleaned up after himself.

Review 22 (2024-08-13 - Rating: 5)
L was amazing. He showed up in an hour of calling and fixed my drain. For sure a great company and worker.

Review 23 (2024-12-11 - Rating: 5)
L was punctual and got the job done well. Cleaned up nicely and also gave maintenance recommendations. 10/10!

Review 24 (2024-08-13 - Rating: 5)
L is Amazing! He was extremely professional and got our drain running so smoothly today. Thank you so very much!

Review 25 (2024-07-18 - Rating: 5)
L did a great job replacing a kitchen sink and faucet. He was quick to respond with short notice of the project and was friendly and professional.

Review 26 (2024-04-16 - Rating: 5)
Roto-Rooter was very fast with their response to my problem. Technician was here when promised (1 hour after I placed the call). He explained the procedure, quoted the exact cost and completed the job timely. I could not have asked for anything better! Great job!

Review 27 (2023-11-11 - Rating: 5)
It was really easy to schedule my appointment online and it was confirmed within 30 min via email. A text came in about 35 min before scheduled arrival and it allowed me to confirm or change the appointment. This was super convenient! Employee arrived right on time, was really friendly and explained everything to me up front. What the initial cost would be, what other costs would be if the first step didnt fix the issue. Extremely transparent which I appreciate. Within 15 min the issue was fixed. I really appreciate the great customer service!!

Review 28 (2024-12-23 - Rating: 5)
Zonun and L were great professionals and very knowledgeable. I would recommend them for every job.

Review 29 (2024-06-19 - Rating: 5)
L came to help us in the middle of the night for a plumbing emergency. We are very grateful for his time and attention to the problem as well as his professionalism. He was able to fix our problem and explain what he did and what he was able to do.

Review 30 (2024-10-06 - Rating: 5)
“L” came out quickly on a sunday evening and cleared to sewer blockage near the street. He was very helpful getting it done for a reasonable price.

Review 31 (2024-12-09 - Rating: 5)
Lal was great! Super knowledgeable and helped fix the problem very quickly. Highly recommend!

Review 32 (2024-12-27 - Rating: 5)
Stan was very helpful and efficient in resolving my problems.

Review 33 (2024-03-31 - Rating: 5)
We had a little Easter morning surprise right before family came over and had to call Roto-Rooter, they answered right away and were at the house within a hour on Easter Sunday. Stan arrived and was very professional. He worked quickly and efficiently to uncover the issue. Stan removed any trash when he left and made sure everything was to our liking. Thanks Stan and team!

Review 34 (2024-04-10 - Rating: 5)
They arrived in a super timely manner quickly clearing our drains and giving a diagnosis to our plumbing issues.. even though it was after hours and involved 2 techs(one to unclog and another to come and run a camera) both techs were very professional, polite and explained everything in detail to us. So thankful for the fast response!!!

Review 35 (2024-04-02 - Rating: 5)
Dennis was amazing. He came in and fixed our issue no problems asked. Antonio has also been a great help throughout the entire process. 10 stars for both these gentlemen if it were an option. You have 2 amazing men on your team you should be proud of

Review 36 (2024-07-28 - Rating: 5)
Roto rooter came out promptly. L did a great job of figuring out the problem and fixing it. Highly recommend him!

Review 37 (2024-10-15 - Rating: 5)
He did an amazing job! Fixed my garbage disposal with no trouble very kind be !

Review 38 (2024-12-22 - Rating: 5)
Zonun was very helpful and very nice! Helped fix my sink instantly!

Review 39 (2024-07-09 - Rating: 5)
L was an exceptional plumber. He inspected the job and made suggestions on what avenues to take to get it fixed. He was very efficient and knowledgeable.

Review 40 (2024-06-05 - Rating: 5)
L was our plumber and was very courteous and knowledgeable. He put our mind at ease regarding the problem and the solution.Additionally the dispatch call service was very friendly and called frequently to update us.

Review 41 (2024-07-31 - Rating: 5)
L and Zonun where very pleasant. They werent able to finish but came back promptly the next day. Great customer service

Review 42 (2024-12-10 - Rating: 5)
Very nice and repaired in a timely manner. Will use him again for future repairs!

Review 43 (2023-05-16 - Rating: 5)
Awesome job 👏. Great price. We called for a free estimate at 9 oclock at night on a Sunday and they had us an appointment that Tuesday morning! Caleb was on time with a smile on. We thought we would have to schedule another appointment for the work to be done, but he was able to do it right then and there! Will definitely be using this company again.

Review 44 (2024-12-08 - Rating: 5)
Plumber came through and helped me fix a pesky Shower line that wanted to leak. Great service.

Review 45 (2024-04-10 - Rating: 5)
Extremely happy with the service this young man provided. He is professional, knowledgeable, and kind. He took the time to listen and explain..He knew what was wrong and fixed it in a timely fashion. Because of him, I will now only use this company and request this plumber. Couldnt be happier!!!

Review 46 (2024-08-13 - Rating: 5)
Very good and excellence service.. L is a very good technician and provide me of all the option to fix the problem in our house..really congrats to him..

Review 47 (2024-04-06 - Rating: 5)
Over the past couple of months, I have needed the assistance of Roto-Rooter to fix a few different plumbing issues in my home. Today, I needed Roto-Rooter to fix two issues. One issue was caused by another plumbing company when they installed my bathtubs in my home and the second issue was quickly leak under my bathroom sink. Dennis came out today and he was able to quickly diagnosis and fix all of the issues. I highly recommend this company.

Review 48 (2024-04-12 - Rating: 5)
Not only did they come out at 9pm to get my sewer line unclogged, they were back first thing the next morning to replace the section of pipe causing the issue. Both techs were extremely polite and helpful, and made a point of explaining everything that would be done to fix the problem. Would not hesitate to call them again.

Review 49 (2024-06-24 - Rating: 5)
Our plumber L was great. Explained everything and was thorough. Quick same day service as well!!

Review 50 (2023-07-31 - Rating: 5)
Had a great experience with Bo! I was nervous because I wasn’t sure how severe the issue was going to be. He came in and was able to fix the problem right away. Very quick and professional experience! I was also very happy that I was able to get an appointment less than 24 hours from the issue occurring. Will definitely use Roto again and highly recommend Bo for your service needs!

Review 51 (2024-03-30 - Rating: 5)
Stan was very thorough and explained what he was doing each step of the way. Great job! I would recommend Roto Rooter (ask for Stan) to all my friends and neighbors. Awesome!

Review 52 (2024-07-10 - Rating: 5)
The service was very fast and efficient. L was very helpful throughout the process and he did a great job. Very happy.

Review 53 (2024-04-15 - Rating: 5)
Thank goodness they were able to come out! Our service provider was so diligent and did an extremely thorough job going out 70 to clear our line. He cleaned up everything and let the bathroom in pristine condition!

Review 54 (2024-10-06 - Rating: 5)
Professional, quality service, good customer service, and after job is complete, excellent clean-up. Highly recommended.

Review 55 (2024-07-02 - Rating: 5)
L was very professional & described the services he was going to perform. Very satisfied & very professional young man. I would highly recommend!!!

Review 56 (2023-05-19 - Rating: 5)
We really appreciated and enjoyed working with Stan. He was very knowledgeable, informative, thorough and just overall professional. Stan arrived punctually and dove into the work immediately. He then took the time to explain to us what was causing the problem and how to prevent it in the future. He broke everything down for us in regards to the charges and made everything transparent. He was very pleasant and helpful. Keep it up Stan!

Review 57 (2024-08-14 - Rating: 5)
Just wanted to say that L was very helpful, he was very polite and very professional . I will recommend him to anybody.

Review 58 (2023-05-30 - Rating: 5)
I had called Roto Rooter and many other plumbers for an emergency in the middle of the night. Unfortunately it was just after midnight, so most late night services were closing. They were the first ones to give me an early morning time to come by. Dennis was great at fixing my broken pipe and explaining the reasoning behind what went wrong and what products to look for. He took my coupon I had gotten from the website, and was up front about costs. I was thinking the worst, so the quote wasn’t that bad. He fixed everything in under 30 minutes and was very punctual and professional. His boss Antonio came in as he was finishing up and continued the process of assessing the damage and going over the insurance claim process as well as what his restoration workers would do next. He made it very understandable and easy to proceed. They have worked in my complex before which gave me confidence in their knowledge. I was very stressed in the middle of the night with a burst pipe leaking water into my unit, and felt much better after they had come out. I’d gladly recommend Roto Rooter to anyone with a plumbing issue big or small. I also loved how they all said each other were the best at what they do!

Review 59 (2024-09-02 - Rating: 5)
L from Roto Rooter came out and was outstanding. He came at the last minute and took the time to explain everything in detail. His work was fantastic!

Review 60 (2024-09-03 - Rating: 5)
L was very polite and professional. He got everything fixed in a timely matter!

Review 61 (2023-11-13 - Rating: 5)
Recently use Roto-Rooter for an emergency plumbing situation. We only have one bathroom in our home so we were really hoping for a quick resolution. Ray came within 30 minutes and was able to fix it in a matter of hours. Super helpful and knowledgeable on the cause of the clog as well as prevention moving forward. Definitely recommend!

Review 62 (2023-07-30 - Rating: 5)
I had a leak behind my master bathroom sink. It was the weekend - I called Saturday afternoon they were at my house before noon on Sunday.Bo was the professional that took care of my problem. He was professional, knowledgeable, and kind. He definitely made a not great situation better. I cannot recommend this company enough!Also, he gave me a quote immediately after he identified the problem. The quote was very close to the actual cost so I am very pleased.

Review 63 (2024-04-04 - Rating: 5)
Ruan Hill Patience is Top Notch. He deserves 10 stars. I appreciate all of his hard work and the time effort he made along with Lee And LiZZie. Not sure any other company or service technician could have done a better job.

Review 64 (2023-05-17 - Rating: 5)
We have actually had Stan a few times. We request for him because we trust him fully and I hope he never quits!Fast and really informative. He even gave additional advice what to do or not to do to avoid future issues. We learned a lot of helpful money saving advice and even share with others. He even pointed out the problem when he finds it and explained solution and gave us option we had.We felt confident with him. I’ve had prior people who pretend and cheat you with money etc. Stan S is your guy! I know he’s been in this business for at least a decade!

Review 65 (2024-03-30 - Rating: 5)
Stan. The plumber was very knowledgeable of the work that he was performing. He did a great job explaining what he found, what I could expect in the future. Overall happy with his work 💯 . Thanks Stan

Review 66 (2023-05-20 - Rating: 5)
Stan S was the best service tech weve come across!He was on time, polite, wore booties without being asked and not only fixed our toilet issues but more importantly explained in detail that were simple to understand WHY we were having the issues, and what to do and not do to prevent needing help more often!Very satisfied with the service and if ever needed again will certainly be requesting Stan if possible!

Review 67 (2023-01-08 - Rating: 5)
Great service from start to finish. Our tech Stan was excellent to work with. Very professional and knowledgeable! Had us back up and running quickly and gave us some very helpful insight to keep everything in working order. We will definitely be using this company again if needed!

Review 68 (2024-05-30 - Rating: 5)
Plumber L did a fantastic job of replacing my water heater and keeping in contact with me since I couldn’t be at home. Really great service.

Review 69 (2023-11-13 - Rating: 5)
Adonis Martin was very professional. He was on time and my issue was quickly resolved. He was very friendly and explained the problem and solution verbatim in laymans terms. I would highly recommend his services to anyone!!!Thank you Adonis!!

Review 70 (2023-11-13 - Rating: 5)
Mr. Martin was on time and was extremely handsome, great personality and respectful. Got the job done and was very knowledgeable. Also was extremely professional. Would definitely use again and recommend.

Review 71 (2023-06-24 - Rating: 5)
Stan was great, super professional, made sure i was comfortable, he explained everything every step of the way. He made sure i was happy with the job he did before he accepted any money. I would like to have him come out whenever i need work super cool guy 😎. Thanks stan!

Review 72 (2024-05-21 - Rating: 5)
Jeff provided excellent service, repairing a running toilet and a leaking bathroom sink. 2/2 on great services from Roto-Rooter techs this year.

Review 73 (2024-12-10 - Rating: 5)
L did a great job and came right away!! Thanks! 😊

Review 74 (2024-06-11 - Rating: 5)
L was great and very friendly and I really am happy he came and help family at a ungodly hour thank you so much. We are very very grateful!

Review 75 (2024-11-26 - Rating: 5)
Mr Lal did his job very wonderful ❤️❤️❤️. Thanks for helping

Review 76 (2023-11-11 - Rating: 5)
This is the second time weve used Roto-Rooter. The last time was years ago. Were so grateful for CJ from Roto-Rooter! He was pleasant to work with, super friendly and professional! I appreciated his attention to detail and explanation about the issue and how pipes work. Thank you, CJ, for coming to our rescue! We really appreciated how quickly Roto-Rooter responded to our water leak issue. They came out the same day, within a few hours from when we called, and after 5pm on a weekend! Really appreciate your help!

Review 77 (2024-06-13 - Rating: 5)
L was extremely helpful with our clogged kitchen sink. It was a tougher job than expected and he handled it very well!

Review 78 (2024-07-26 - Rating: 5)
Mr. Garcia was very knowledgeable and very professional. Great service.. A+++

Review 79 (2023-01-10 - Rating: 5)
What a fantastic job from this company. This is not the first time I use them but definitely the best (if it can be improved ) STAN did a fantastic job. Very professional, took detail time to explain the process and did it efficiently. He show me and my wife the reasons of the problem and gave us instructions of how to avoid future issues. What a great profesional. Thanks Stan and Brian (camera gentleman) for helping us resolve this problem. Make my day and life easier. I will give Stan a score of 150/100. Exceeded our expectations tremendously.

Review 80 (2023-06-10 - Rating: 5)
We had a bad root intrusion on the main line which caused a blockage. Stan came out with in the hour and got his root cutter out, ran it and was done in a matter of minutes. He was professional, explained how we could better the situation in future if this happens again and gave me the paperwork pertaining to the service and went on his way. Stan was well spoken, friendly and well presented. A true legend of Charlotte!

Review 81 (2023-05-18 - Rating: 5)
Dennis has come to our house for different plumbing issues over the years. He is fantastic! Each time he was quick, professional, very knowledgeable, and clear about the repairs and costs. Thanks for doing a great job!

Review 82 (2024-01-27 - Rating: 5)
Excellent service. The tech was able to hook up the gas cable to the kitchen range and helped align the range. Dalton was great at communicating and provided excellent service.

Review 83 (2023-05-31 - Rating: 5)
We had water on the bathroom floor and we couldnt find the source.They sent a tech out on Sunday for no additional fee. He was friendly and knowledgeable.He located the leak inside the wall and repaired it quickly. He sent me pictures of the subfloor as l am unable to go under the house to see for myself.Very happy with his service.

Review 84 (2024-10-06 - Rating: 5)
Did work for my son Howard and they were amazing

Review 85 (2024-06-26 - Rating: 5)
L was great technician gave me thorough. Think what was going on what is going to? I was very pleased with him.

Review 86 (2024-07-23 - Rating: 5)
L worked very hard and explained clearly his recommendations and procedures. Good job

Review 87 (2023-07-23 - Rating: 5)
Jesse was the most personal and intuitive plumber I have ever met. He was also really fast at what he did and showed me what was causing certain problems and even gave me recommendations for other problems he was not called out for. If I ever have to call Roto Rooter again I’ll request Jesse for sure.

Review 88 (2024-06-05 - Rating: 5)
L was very good! Fixed our plumbing issue no problem! Will highly reccommend! And try again for future use!

Review 89 (2023-11-14 - Rating: 5)
L came within 30 minutes. He saved our Kitty, Mr T from the storm drain! He had been in there over night and was so scared.They didn’t even charge us!! We are one Thankful family to have our for baby back safe!

Review 90 (2023-05-19 - Rating: 5)
Dennis was prompt, professional, and thorough. He explained the issues in a way I could understand and worked quickly and efficiently to get the job done. He was also very polite and friendly. Thank you, Roto-Rooter!

Review 91 (2023-01-02 - Rating: 5)
Stan did a great job explaining the nature of the problem and went out of his way to advise the options for a solution. He was extremely knowledgeable and obviously concerned with doing it right. He truly cared about providing excellent service.

Review 92 (2023-12-01 - Rating: 5)
Great service. The technician came out and took care of my clogged drain line. Quick and painless with friendly service. I will definitely use them again.

Review 93 (2023-11-13 - Rating: 5)
The guy that was sent to my job was very polite and knowledgeable about what it is he was doing, he identified the issue that I was having an got right to it. He also would tell me what it is he was doing, as he was doing it. Very informative, I definitely will be using this company again in the future.

Review 94 (2023-05-30 - Rating: 5)
Arrived quickly, very professional, and very helpful. Solved the problem and sent me pictures. Dennis was truly great and ease my mind during a stressful situation. Highly recommend him!

Review 95 (2024-03-15 - Rating: 5)
Dalton came on to site and resolved the issue of concern. Professional and courteous. A great teacher as well to explain the process of repair. Thank you.

Review 96 (2023-11-13 - Rating: 5)
Ray was very nice and helpful with fixing my pipe blockage and he explained everything to me so I knew exactly what was going on throughout the process. Highly recommend!

Review 97 (2023-08-06 - Rating: 5)
We had a valve go in the faucet of our bathtub. He quickly replaced it and also replaced the tub stopper too that was no longer working. Great experience and he was very polite and professional.

Review 98 (2024-04-11 - Rating: 5)
Ray was a hard working man who got the job done quickly and correctly we are impressed with his knowledge and customer service.

Review 99 (2022-06-23 - Rating: 4)
The technician was very friendly and knowledgeable and arrived within the scheduled time. I did not get a call or text 30 minutes prior to his arrival as stated in the scheduling email. Additionally, it was $300 to replace a $10 part. I guess I paid for a lesson on how to fix this myself if it happens again. I do feel this company is overpriced compared to others in the area.

Review 100 (2024-05-30 - Rating: 5)
Very good service. Called every time he was done with the job and he would show me what he did.

Review 101 (2023-05-26 - Rating: 5)
My technician’s name was Dennis. He was very professional, friendly and provided excellent service. He fixed my toilet in under 5 minutes. Job well done! Thanks Dennis!

Review 102 (2021-12-27 - Rating: 5)
The service technician, Stan, was extremely friendly and knowledgeable. He provide excellent customer service and unclogged our backed up pipes in no time, not to mention Morris Jenkins was unable to do this in two visits. Will definitely recommend them and ask for Stan to be your service tech!

Review 103 (2021-10-31 - Rating: 5)
A++ Service! Had an issue with my toliet/shower not draining properly. Scheduled service online on a Saturday night and on Sunday morning (earlier than my original time) Stan was at my door!! Apparently the main sewer line was clogged. Stan took care of my issue promptly and explained everything! They even sent someone soon after to look at my line with a camera to check for damage. Fortunately the line is fine and now unclogged! Price was reasonable as well! I highly recommend! Thanks!

Review 104 (2023-08-10 - Rating: 5)
Bo was great! We had a contractor that moved our vanity and messed up our pipe underneath our bathroom sink. The contractor put caulk where the leak was and Bo had the parts to replace and knocked it out quickly, for a good price. Thanks Bo!

Review 105 (2024-06-05 - Rating: 5)
L was awesome! He explained everything and answered all our questions and was very courteous!

Review 106 (2024-11-29 - Rating: 5)
L was prompt in arriving and quickly assessed the problem. We would recommend him on any future call. Very professionalTom Hadley

Review 107 (2021-08-31 - Rating: 5)
Really great service, used twice in one week, during our kitchen renovation. Great service and kind people working, way better price than the competition. Came very fast and did great work, Im glad we were able to use them. Theyll be my go to plumbing service now. Love that they dont charge a fee just to come to your house!

Review 108 (2024-04-07 - Rating: 5)
The technician that showed up was amazing. He was determined to get the job done. It was in an easy task. The technician just would not fail..

Review 109 (2021-12-12 - Rating: 4)
Service was quick and efficient. I called around 9am and they had fixed the problem by 11am the same morning. The technician was polite and fast. Be prepared to pay a minimum of $220 plus tax for a simple unclogging if they’re able to clear the blockage from inside your home. They showed me a price sheet and that’s the cheapest they offer. If they need to get to your septic tank, it can cost over $700. Just a heads up for anyone wondering because when you call, they don’t give you a price until they show up.

Review 110 (2022-06-18 - Rating: 5)
Stan arrived in less than an hour of me contacting Roto-Rooter. Stan was very polite and professional. He identified the issue and promptly resolved it. I will definitely continue to do business with Roto-Rooter, especially if all their employees are like Stan.

Review 111 (2024-03-30 - Rating: 5)
Excellent service, Stan was very professional, knowledgeable and made sure the job got done. Would definitely recommend.

Review 112 (2022-01-15 - Rating: 4)
The service was great. Friendly GUI. Knew his stuff and made quick work of getting it done. Very expensive $450 plus tax. Took maybe 30 minutes. Researched the piece of equipment that he used and I could have bought one for less than the service call cost.

Review 113 (2022-01-13 - Rating: 5)
I placed a call for service at 7PM and they had a plumber at my house by 8:15PM. I had no water running at all (due to a pressure regulating valve) so I was really hoping to get it sorted that night. The plumber who showed up William was great, sorted out the problem but unfortunately did not have the part on the truck. All shops were closed. He promised to hit the store first thing in the morning and was at the house before 8AM with the part and completed the repair.Great response, perfect follow through, and a terrific respectful and caring attitude. Very happy with the service from initial call to completion.

Review 114 (2024-12-10 - Rating: 5)
L was great, fixed several toilets for us

Review 115 (2024-06-21 - Rating: 5)
L, was very polite and understanding, he explain the whole process, very happy with his service.

Review 116 (2023-11-14 - Rating: 5)
Dennis came out for an odor issue which he promptly identified and I asked him to service our water heater, all work done promptly and at a reasonable price. Thank you Dennis.

Review 117 (2023-07-12 - Rating: 5)
Jeffrey is an an amazing plumber. He’s very kind and hard working, he also made sure everything was clean before he left! I highly recommend Roto-Rooter!

Review 118 (2023-12-12 - Rating: 5)
Free service call. Honest guy working didn’t catch his name. Everyone else was saying $99 for a service call. You want good honest service call roto rooter!

Review 119 (2023-11-13 - Rating: 5)
Adonis was the best technician for the job! He provided thorough explanations and detailed the steps required to get my drains clean.

Review 120 (2024-09-22 - Rating: 5)
L was a great worker and helped fix our toilet

Review 121 (2023-11-13 - Rating: 5)
Ray could not have been more helpful and polite. He was absolutely amazing taking care of our needs. He deserves a HUGE raise!!!!

Review 122 (2023-07-12 - Rating: 5)
Jeff Ramos is top notch!! He knows what he is doing! He knows how to get the job done! Jeff is very professional and left the area he was working on cleaner than what it originally was! I would recommend Jeff to anyone and everyone!

Review 123 (2024-06-25 - Rating: 5)
L is great! He helped me right away and fixed the emergent problem.

Review 124 (2023-11-13 - Rating: 5)
Very quick and pleasant to talk to. Very friendly and knowledgeable about their work. I feel like I learned a lot about keeping me and my family safe.

Review 125 (2023-02-19 - Rating: 5)
Stan was amazing. He answered all my questions. He was professional and knowledgeable and answered my questions in detail. I would request his service in the future if the need arises.

Review 126 (2023-11-13 - Rating: 5)
Adonis was very professional!!! He was able to clearly and quickly diagnose my drain issue and fixed on the spot in what seemed like a matter of minutes.

Review 127 (2021-12-27 - Rating: 5)
Stan promptly showed up at 8am and was extremely thorough investigating the cause of my problem. My shower drain was backing up when running the washing machine. He took the time to explain everything he was doing and why it was being done and gave me some helpful preventer maintenance tips as well before departing. Thank you Stan! My plumbing is back in excellent working order.

Review 128 (2022-02-14 - Rating: 5)
We had a problem with the basement grinder pump. The Technicians listed and asked questions regarding the problems. They were professional and respectful. Jeff and James explained their findings, showed me the problem, and discusses the options to resolve the problem. They did not try to over sale me. Before they left the showed me how to add a product to the drains to prevent the problem in the future. I appreciate their service.

Review 129 (2023-05-17 - Rating: 5)
Stan was really great. He was on time and quick. Very professional and fixed all the issues. Would 100% use this company again.

Review 130 (2021-08-04 - Rating: 5)
I love that I can call anytime (24 hrs) for plumbing services. Ive used Roto-Rooter several times now, including installation of a water heater relocated to garage. My experience each time was Extremely satisfied! The technicians have such great demeanor that it seem to reduce the stress of a repair. They all have great demeanor, professional, and thorough!

Review 131 (2021-12-27 - Rating: 5)
Stan arrived within 2 hours of the service request. He was very polite and professional, and had the drain cleared in no time. Being this is a one bathroom place, he really did save the day for us 🙂

Review 132 (2022-10-07 - Rating: 5)
William came out and was extremely thorough in explaining everything. This was a 2nd opinion and William saved us over $500 that another plumber wanted to charge us to perform a service that was completely unnecessary! Highly recommend!

Review 133 (2024-07-30 - Rating: 5)
L was fantastic! He did a great job tonight.

Review 134 (2021-12-25 - Rating: 5)
Stan from Roto-Rooter came out late on Christmas Eve to fix my kitchen sink clog. The weight of the water backing up into both sink basins caused some supports to break, and the sink unseated itself from the counter. Stan was extremely professional and thorough. He also gave me good advice on how to prevent future backups and how to repair the sink so it is better supported (I opted to do that repair myself). Above and beyond!

Review 135 (2022-05-12 - Rating: 5)
Great service to repair a toilet that has been flushing weakly. Technician was thorough and checked out all possibilities then was able to clear a block within the bowl that had been there for a long time. Toilet is now flushing perfectly. Thank you!

Review 136 (2023-07-25 - Rating: 5)
Jessee was very professional and an excellent tech. He was able to answer all my questions and fixed the issue in one evening. I would highly recommend this company.

Review 137 (2024-09-04 - Rating: 5)
Polite, knowledgeable, seemed eager to help me. My technician is L

Review 138 (2022-01-27 - Rating: 5)
Zay is awesome! Thank you so much for sending such a friendly plumber! We are more than pleased with how fast, and friendly he was. Price wasnt too bad either.

Review 139 (2021-12-25 - Rating: 5)
Thank you so much Stan for coming out to our home early Christmas morning to unclog our drains so we could take a shower, etc. and cook Christmas dinner! Stan is very knowledgeable and worked very quickly to fix our problem. Highly recommend using Roto-Rooter!

Review 140 (2021-07-12 - Rating: 5)
Still working through the problem but can tell we are in good hands. Should have called them when we first had the plumbing issue since this is the 3rd time we had to call a plumber. Lizzy was so helpful and professional and is going the extra mile to help get to the bottom of the issue which is now affecting multiple people in our neighborhood. Ben came out due to the flooding and was very helpful and even helped to deal with insurance. Definitely recommend!

Review 141 (2021-07-18 - Rating: 5)
Eden gave tremendous service! He was friendly and extremely informative. He also left the bathroom spotless. I hope I dont need the services of Roto-Rooter for a long time, but if I do, I will ask for Eden by name.

Review 142 (2021-08-06 - Rating: 5)
We had a small crisis prior to going out of town on a trip, and Hagen was the one who answered the call. He was friendly and professional, and did everything he could to get our toilet unclogged! At the end of the day, we determined it wasn’t something that could be fixed quickly and easily at 11 at night, so Hagen did everything he could to give pointers and help us make it through til we return from our trip and can get the more extensive work done. Should the need arise again, we’ll be calling them back, and they have him to thanks for that!

Review 143 (2024-07-08 - Rating: 5)
L did a very good job, very straight forward and communicative

Review 144 (2023-11-13 - Rating: 5)
My service was excellent. It was amazing it was done in no time.My tech was was extremely nice and friendly and walked me through what was going on.

Review 145 (2021-10-11 - Rating: 5)
Called Roto-Rooter this morning, and Van came about an hour later! He was very knowledgeable and helped solved our problem. He was also very friendly! Very impressed with his work!

Review 146 (2022-05-25 - Rating: 5)
The technician was polite, positive and took the time to understand our issue. Then worked diligently to resolve the issue.He did a great job of explaining what he was doing and kept the work area tidy.Thank you

Review 147 (2023-06-09 - Rating: 5)
Stan did awesome. He showed up during the window I was told. He found the clog, had us fixed up in no time. Thanks again. Stan.

Review 148 (2022-05-09 - Rating: 5)
In the face of a plumbing catastrophe, Roto Rooter turned this into a great experience. Izzy was the plumber sent to address my concerns, and promptly addressed the relatively challenging issues I had. This was my first experience with a plumber, and Izzy made sure it was a good one! I will be using Roto Rooter in the future.

Review 149 (2022-03-22 - Rating: 5)
I had a water leak from the upstairs shower into my basement bathroom. I called Roto-Rooter and within an hour they had a plumber and Field service tech on site. Zai the plumber worked until 11 PM on a Saturday night and did an incredible job. Highly recommend!

Review 150 (2023-05-04 - Rating: 5)
Very responsive, the plumber who came today was very helpful and knowledgeable. They fixed my garbage disposal and other plumbing problems quickly and efficiently.

Review 151 (2021-11-23 - Rating: 5)
Van was very professional, polite and cordial. He went right to work to solve the problem. Over the years, we have always had good service from Roto Rooter in Charlotte

Review 152 (2021-12-11 - Rating: 5)
Quick service - less than 2 hours! Knowledgeable and thorough. I was comfortable that I was not being upsold, which after experience with other plumbers, is FANTASTIC! They will be my first call for any future service.

Review 153 (2022-04-14 - Rating: 5)
Butch is the man! Professional, courteous, and full of knowledge! Will definitely use him again. His helpers Mike Parker, Gavin Candish, and Keith Barker all deserve Butchs brand of BB. Butch’s buddies!!! Also dealt with manager Carlos Castro on pricing…could this guy be any better? I say no. Great job RotoRooter!

Review 154 (2023-05-15 - Rating: 5)
I had caleb Sadler out to my house, he has an amazing personality and is very professional. I true testament to the company and their values.

Review 155 (2022-06-29 - Rating: 5)
We have had are home warranty send out 3 different companies. Saying the same thing there is no clean out. First thing he ask do you have a basement. There is the second clean out. Yes it was a little pricy but I know it was done right.

Review 156 (2023-08-05 - Rating: 5)
They have great and experienced plumbers, but Jeff R. is the best one they’ve got! On-time and gets the work done right! I highly recommend.

Review 157 (2024-04-07 - Rating: 5)
L was awesome he explained everything to me I’m happy to work with Roto Rooter

Review 158 (2021-09-20 - Rating: 5)
Jeff and Malik did a great job isolated a clog and clearing it. Good guys. Real pros. The appointment process was easy and they called a couple of times to keep us updated.

Review 159 (2024-04-13 - Rating: 5)
Ruan was super professional and let us know everything he was doing every step of the way. He cleaned up everything when he left.

Review 160 (2021-10-28 - Rating: 5)
I love that they quote for free and are available 24 hours. They’ve done service for me without charging me when it was a simple fix and got my water heater done in 24 hrs. I will continue to use them!

Review 161 (2022-05-08 - Rating: 5)
Charles was AMAZING!!! He got the job done quick and I have never been happier! It was Sunday and Mothers Day, and he didnt seem upset about it at all!!! Ibwould highly recommend!!!✔️💯

Review 162 (2021-07-01 - Rating: 5)
Awesome experience after coming home to a leak upstairs of my home. Technician had the leak fixed within two hours! Had their restoration team come in right after to start the drying process!

Review 163 (2024-07-28 - Rating: 5)
L was very nice and fixed my issue with the garbage disposal

Review 164 (2024-08-25 - Rating: 5)
Excellent, L was very quick to respond and fixed the problem immediately. Great service overall.

Review 165 (2023-07-21 - Rating: 5)
Jeff did an excellent job! He was very professional and knew what he was talking about! He had great work ethic.

Review 166 (2023-11-13 - Rating: 5)
My technician was Adonis. He was very professional, knowledgeable, and uplifting worker who made the whole process easily understood.

Review 167 (2024-06-20 - Rating: 5)
L is the best! Really thorough in work and helping me understand everything.

Review 168 (2023-01-25 - Rating: 5)
Lizzy Heggen is an incredibly kind and professional employee. I would recommend Lizzy to anyone who may need piping work done. Does an awesome job!

Review 169 (2023-06-03 - Rating: 5)
Dennis performed a pipe repair for my kitchen plumbing in my crawl space. He did a great job, was very professional/knowledgeable, and got the job done quickly.

Review 170 (2024-06-19 - Rating: 5)
L was fantastic and quick with the service he provided highly recommend

Review 171 (2021-10-30 - Rating: 5)
We had Brandon for our service! He was on time, professional, and worked in a timely manner. We were happy with his work! Very professional and knowledgeable!

Review 172 (2024-04-12 - Rating: 4)
The technician Jeff and the cameraman were very nice and sympathic. They involved me in seeing what went wrong

Review 173 (2024-04-14 - Rating: 5)
Zairem was very helpful & though & helped us resolve our issue! Thank you for hiring such a friendly & well informed staff!

Review 174 (2021-07-09 - Rating: 5)
Great service! Plumber arrived shortly after I called and fixed the toilet issue I was having. Two additional plumbers from Roto Rooter also stopped by to ensure there was no additional leakage.

Review 175 (2021-10-08 - Rating: 4)
Th service was professional and quick, less than 45 minutes, the 375.00 charge to fix two toilet floats was not expected or reasonable. Overpriced, for the work.

Review 176 (2024-08-25 - Rating: 5)
L was great and very professional. Solved the problem.

Review 177 (2023-02-21 - Rating: 5)
Our plumber was quick and knowledgeable. We knew what to expect in terms of pricing and were satisfied with the results of the installation.

Review 178 (2022-05-24 - Rating: 5)
Cleared a clog in the house main drain between house and street. Service tech and his trainee were professional and neat. Performed the cleanout operation and cleaned up brown water around the access port before leaving. Not cheap, but you get what you pay for.

Review 179 (2023-11-12 - Rating: 5)
Reyes was on time and knowledgeable about fixing my clogWould definitely recommend using him and Roto Rooter

Review 180 (2022-12-30 - Rating: 5)
Clogged drain line causing backup into the house. Called at midnight. Clog removed by 9am, remediation done by 2pm. Fast and professional work in very organized and streamlined fashion. Very pleased.

Review 181 (2024-04-06 - Rating: 5)
Ruan was very knowledgeable and professional. I highly recommend! Great work!!

Review 182 (2022-06-15 - Rating: 5)
I am thankful for the service’s provided by Adolpho and Ben! They were knowledgeable and the service was very reasonably priced! I truly recommend Roto-Rooter above all others! Thank you