Bill Trombly Plumbing - Heating - Cooling - Electric

Photo of Bill Trombly Plumbing - Heating - Cooling - Electric

Located in Manchester, New Hampshire

Address: 76 Maple St, Manchester, NH 03103, United States

Phone: +1 603-669-5713

Rating: 4.7

Services

  • Repair services
  • Credit cards

Categories

  • Electrician
  • Air duct cleaning service
  • Drainage service
  • Plumber
  • Gasfitter
  • HVAC contractor
  • Water softening equipment supplier

Photos

Latest Fire Recovery & Restoration Services

Comments

  • Review 1 (2024-01-13 - Rating: 5)

    Brad and Chad, the technicians from Bill Trombly Plumbing, Heating, Cooling & Electric, were fantastic. They were very professional, timely, and ensured all the work was complete. They were diligent and fully explained any questions I had. In addition, the scheduling, the Comfort Advisor (Chris King), and the overall communication was top-notch. Highly recommend!

  • Review 2 (2024-01-12 - Rating: 5)

    Bill and his crew were great. I called and they had someone at my home within an hour! Dave quickly got to work, diagnosed my issue and helped us find a resolution to our major septic issue. Well done!

  • Review 3 (2023-09-09 - Rating: 5)

    This company is the gold standard of customer service/ care.We were extremely worried when our water heater start leaking. Brain Guilmette responded immediately to provide a solution and estimate.Brian helped us navigate through complexity of this situation. He was very informative, knowledgeable and placed our needs first. Cheryl Bryant was able to move our appointment up 1 week earlier to get the job doneMike and Leo arrived and did an amazing job, they treated our home as though it was there own . They placed, mats, plastic, wore shoe covering and cleaned up after the work. The installation work was the best work we have seen in a long time. We were also impressed that Scott Beaule (operations manager) came to check on the progress of the work. I was amazed that a company takes so much pride with work and customer care. Thank you team. We will refer your services.

  • Review 4 (2023-09-05 - Rating: 5)

    Company provided updates via text and email on arrival- arrived in the window and fixed the problem. Dave was helpful, nice and explained things. My only comment is not about Dave but with your business model. Wish you didn’t charge a customer two $115 fees to arrive due to two different people doing work since you separate your services, I believe one charge should be waived if I am giving you business for two items. What I needed done was simple and believe one visit was needed. The first guy tried to fix the second issue to save the second visit but couldn’t.

  • Review 5 (2023-02-07 - Rating: 5)

    I called at 8 AM and the service Tech was at my door at 11 AM. Unbelievable. I thought I would have to wait for days to get my heater fixed. The Tech came in and repaired my Direct Vent heater set me up for a yearly service plan and left. This is just one of many times I have called Trombly for help and they were there every time. Thank you very much. More companies should run this smooth and efficient. Always caring for the customer. You tried the rest now try the best, Bill Trombly is the best !!!.

  • Review 6 (2023-08-31 - Rating: 5)

    Zach was amazing. He took care of the electrical issues caused by previous flooding. He was fast, professional, knowledgeable, and a very nice young man. We are very pleased with his work. He gave us tips and advised us on some other issues we may wish to consider in the future but with no pressure.

  • Review 7 (2023-02-06 - Rating: 5)

    Thank you for sending Daveto resolve my drain problem. He worked quickly and efficiently to clear the drain line and when finished, left the bathroom clean.I was impressed with how fast you were able to send someone out within two hours of my call. He represented your company in a very professional manner and earned my highest regards for your business!

  • Review 8 (2023-06-19 - Rating: 5)

    The Trombly team kept me informed on the status of the tech that was scheduled to perform the yearly maintenance on our system. He was running late duec to the previous job. He checked our system and found it in good running order. They have a great team.

  • Review 9 (2024-01-16 - Rating: 5)

    Discovered a problem with my expansion tank. The team came out diagnosed the issue quickly, retrieved necessary parts, made some suggestions to avoid an issue in the future and handled everything n a very professional yet friendly manner. These guys are the best!1/16/24 update: Just had my annual service...as before, on time, professional yet friendly, clean and did a great job. Highly recommend this company!

  • Review 10 (2023-04-25 - Rating: 5)

    Early on a Tues morning, found I had a sewer backup, fun! Called Rotorooter and Bill Trombly. Trombly already had a crew in the area, so they made it within an hour! It was a two man crew, Dave and Dylan. They quickly got the pipe to flow with one of the rotating snake heads, and then did it again 3 times with different cutter to make sure it was cleared! It was 80 down the line towards the street, and they were at it for the good part of 3 hours, that and doing a TV inspection. Great crew and thorough. Also a little less expensive than RR who I had for a different drain line, same issue about 5 years back. They will be my first call if this happens again. Im using a root inhibitor now, so hope I dont need to call them! Thanks Dave and Dylan!

  • Review 11 (2022-09-17 - Rating: 5)

    We’ve used Allied Septic for years to have our septic pumped, as usual our Tech Dave B was friendly, knowledgeable in explaining what he did and the condition of our septic system. We will be needing two baffles replaced which he offered to show me what he was referring too. I appreciated his explanation without any sales pressure . He gave us a fair quote and I feel confident in Dave and Allied that they’ll keep our septic system running smoothly.

  • Review 12 (2023-02-16 - Rating: 5)

    Response time was excellent. Phone was answered almost before it rang, and the person who answered the phone was very professional, and very friendly. She scheduled me for service as soon as possible, which turned out to be much quicker than I had expected. Service tech was at me house sooner than I had hoped. David responded to the call and was professional as always, very nice, very thorough and took care of all the problems, which was a great relief for me. David is an excellent example of what we all hope for in a service employee when we invite them into our homes. Thank you very much.

  • Review 13 (2023-01-11 - Rating: 5)

    We had Brian S come out from Bill Trombly and he was amazing. Our shower handle broke off in the afternoon and the only thing we could do was shut off the main water. I called and they were able to get a tech out within 30 minutes. Brian arrived and he did an amazing job. He needed to cut into our wall to access the plumbing and he was able to change out the whole fixture. We are so lucky to have called Bill Trombly Plumbing and have Brian come out.

  • Review 14 (2023-07-17 - Rating: 5)

    Ive used Bill Trombley Plumbing for a few calls now, and they do top-notch work. They arrive within the given timeframe, explain the job and present a cost estimate, and then get to work! The office, management, and communication great, and easy to connect with and helpful in understanding the problem. The plumbers Ive had visit were very friendly and personable, and will not try to oversell you. I would recommend them for any plumbing needs, and I will consider them for any other services they provide whenever next I need a repairman or work done. Thanks, guys!

  • Review 15 (2023-02-21 - Rating: 5)

    I had a very good experience with Bill Trombly plumbing. I had both Jake and Dave in this morning to fix my finicky toilet. They answered all my questions and got the job done quickly and cleaned up after themselves. Both guys were both professional and friendly.My only question is when looking at the invoice that was e-mailed to me, it says I could of saved $19.00 today. Ask your tech. By the time the invoice is mailed to you the techs are gone. Maybe they should say something while they are still at peoples houses.

  • Review 16 (2022-11-07 - Rating: 5)

    Last week Brian came by and replaced water valves at my house. He was very knowledgeable and very professional. He showed up promptly and exceeded my expectations. As a manager, I know it is difficult to find and retain employees. I would hope all your employees conduct themselves in the same manner. He has won my business. I don’t hope to have anything break or need repair, but I feel at ease that I have a company I can trust and count on.Thank you! It doesn’t go unnoticed.

  • Review 17 (2023-02-28 - Rating: 5)

    I was tremendously happy with every aspect of my experience with Bill Trombly Plumbing. They showed up when I was told they would despite the snow storm and in a very short time took care of the problem and tested it several times to make sure toilet was functionin properly. Dave and Dylan were on time, very professional and personable. In addition, I found the cost to be very reasonable. I would definetely use them again and highly recommend them. Thank you Dave and Dylan!!!

  • Review 18 (2021-09-20 - Rating: 5)

    Dave B, our technician, was knowledgeable and communicated ahead of each step of the service including what he planned to do and the projected cost. He was friendly, conversational and trustworthy. Unrelated to Dave’s work, our only suggestion relates to the scheduling of the appointment window. We understand it was a very busy day but we would have appreciated a text or call when it was unlikely that the technician would be able to get to our house despite scheduling this appointment nearly two weeks ago. Fortunately our experience with Dave was terrific! He got our drain working again.

  • Review 19 (2022-05-12 - Rating: 5)

    We purchased a gas pool heater from another vendor and we needed a natural gas supply hook up and an electrical hookup for operation. Jeff M. came out to measure, explain the process and give us an estimate that we went with. Mike & Leo installed the new piping supply line to the outside pool heater. They came out on time on the scheduled day(s) and completed the job superbly and left the area clean. Zak and Brian installed the electrical supply and also were on time as scheduled and provided a quality installation. Dispatch notified us each time that they were on the way. All who came to the house were personable, knowledgeable and professional. The installation is top notch and the pool heater works great! Time for summer fun. Thank you Bill Trombly Plumbing Heating Cooling! We were impressed with your crews professionalism and quality installation.

  • Review 20 (2022-08-17 - Rating: 5)

    I called the Bill Trombly Company to service the heating, hvac and whole house generator that was installed in a condo that my husband and I purchased last Spring. I had mentioned that I would like to be educated in the maintenance that I should be performing between professional cleanings. Every service tech that came to my home was so personable and professional. They really took their time explaining to me the workings of each system, what I should watch for and what I can do to keep each system working properly. I’m so happy that I called them. I also used this company to install a mini- split system in my finished basement room. I can’t recommend them higher

  • Review 21 (2018-10-10 - Rating: 5)

    I had a new gas furnace installed by Bill Trombly Plumbing & Heating. I converted from oil to gas and wasn’t sure how tricky of a process it’d be and didn’t know what to expect. The Trombly team took the time and explained everything in detail and made me feel comfortable. Every interaction I had with them was excellent. Paul, Cheryl, and Mary were very responsive to calls and e-mails and were very professional. The installation team of Alex and Brendan were fantastic. They were knowledgeable and efficient but more importantly they were polite, professional, and very easy to talk to.Before the furnace install I also had some drain repair work done by them. Mike and John were great! They were hard workers and completed the job quickly.I highly recommend Bill Trombly Plumbing & Heating. They were a pleasure to deal with and do business with.

  • Review 22 (2023-05-24 - Rating: 5)

    Bill T did a new/replacement central air install. I worked with Brian in sales who was terrific - answered all questions, was thorough, and most importantly was responsive, even when I made contact with him a few times after the installation for a minor problem, which wasn’t really in his wheelhouse. Chris, along with an apprentice, were the installers. Can’t say enough good things about Chris. Pleasant, professional and to quote an old sailor saying, you could tell he “had all his s?!$ in one sock.” For the unfamiliar - he knew his “stuff.” The install went well - neatly done. I did have a minor issue that I discovered later in which I had some leakage around some of the new duct-work. They sent out Tyler. I was shocked that Bill T had not one, but at least two technicians who were pleasant, polite, spent time answering my questions, did a nice job, were not in a rush, and knew their stuff. I have been with a well-known and popular Bedford HVAC company but will now switch. Well-done Bill T and Thank You!

  • Review 23 (2019-02-13 - Rating: 5)

    So we encountered that moment every home owner dreads.... Two weeks before Christmas our boiler went out. We were stressed and overwhelmed but luckily our first call was to Bill Trombly. Carl was AMAZING, he answered our million questions, walked us through every possible option and explained the cost, pros and cons of each choice. The installation went just as well. The crew was wonderful and Brian again took the time to make sure we understood what was happening and answered our questions. Our new system is great. We are so appreciative of the quality work, great customer service and the care and attention they showed our home. We wont be using anyone else.

  • Review 24 (2022-11-29 - Rating: 5)

    Brian was an absolute pleasure to work with. He was on time (early actually), he kept us well informed as he diagnosed the issue and during installation as he completed the new install. I highly recommend Bill Trombly Plumbing for any in home service you need.

  • Review 25 (2023-01-11 - Rating: 5)

    Brian S was energetic, positive and friendly. He was clear in what he was going to do. He was reassuring. He replaced an emergency shut off valve which turned out to be defective (manufacturers error). He cheerfully put in another hour to take out what he had done and to start over from the beginning. No charge. His attitude remained positive throughout. He was a real spirit-lifter after over a week without a second toilet in the house. We want him to come back. Just to visit!!

  • Review 26 (2023-08-25 - Rating: 5)

    Dave was very thorough and explained what the problem was. He showed me what caused the issue and why it happened. After he replaced the pump he showed me what to look for if something should go wrong. I will definitely recommend this company if you need any of the services they offer!!

  • Review 27 (2019-04-05 - Rating: 5)

    Excellent service, as usual John H.My husband & I have been using this company since 2017. We are very impressed with Johns work ethic, hes been with us from the beginning. He never leaves a mess for us to clean up, is always on time, very thorough & very personable. They have installed a new furnace, replaced water pipes, bathroom & kitchen pipes & fixtures. My husband & I are very satisfied with the outcome each time.Thank you for always being there when we need you.Chet & Lisa Richardson

  • Review 28 (2021-04-29 - Rating: 5)

    We have been a Bill Trombly customer for 10 years or more and I can firmly say, I will never go to anyone else but Bill for all services including septic We are 100% satisfied and delighted with all the service men that come to our home. They are clean, courteous and extremely customer focused. Their work is always 100% satisfied.Most recently, BRENDEN was over for a check on my AC. Brenden exemplifies the standard of the Trombly company and was an absolute pleasure to have in our home. Previous to that service, Brenden was here with Zach, another dedicated and professional service man. Both worked together on a hot water install. I was 100% satisfied with the work they performed and how clean they left my area. In fact, Zach twisted his knee and was in serious discomfort but would NOT leave until the job was done. Now that is the real meaning of customer service and satisfaction. I could write many more testimonials but this will be enough for now. Oh, and by the way, Bills prices are extremely fair and we are happy to be a customer of Bill Trombly. Forrest Thornton

  • Review 29 (2022-06-04 - Rating: 5)

    I went to their office for a clogged sewer pipe that I desperately needed to be repaired. I had never used them before. They were able to send a plumber to my house within 30 minutes. The plumber was very professional and very thorough. I was very comfortable with their recommendations and did not feel like I was being offered some thing I did not need. I am very happy with choosing them and they will be my new place to call for all my plumbing needs.

  • Review 30 (2020-01-15 - Rating: 5)

    John H did an awesome job in our home. He conducted a thorough inspection of our heating and cooling system and changed a part that was not working right. He is very personable and conducts his business very professionally. John knows his job and does it very well. He has a very good, positive attitude and is very friendly. We are very happy with his work and fully recommend this company.

  • Review 31 (2023-05-17 - Rating: 5)

    Jonathan was very efficient and knowledgeable as it was our first cleaning for our new HVAC system. He helped answer any questions we had and pick out the correct filter replacement for our unit. He was also very friendly with our nosey Basset Hounds!

  • Review 32 (2023-04-18 - Rating: 5)

    Dave is AMAZING he’s very knowledgeable and explained everything. Dave was very thorough and made sure the blockage was cleared and working properly. Thank you , Thank you, and thank you again. I will definitely use this company again if I ever need a plumber and will definitely ask for Dave.

  • Review 33 (2023-02-18 - Rating: 5)

    Dave B completed our service to replace a old sump pump and was extremely transparent and efficient. I appreciated his professionalism and the job was done well beyond my expectations. Our experience with Bill Trombly is alway great.

  • Review 34 (2021-02-09 - Rating: 5)

    If I could give John Hanna more than 5 stars, I would. He and his assistance Jake are what is known as A+++ service. I had plumbing issues that needed attention in my newly renovated home. When we reached out to Bill Trombly Plumbing, they arrived punctually on time and exactly when they said they would, and were good enough to squeeze us into an opening they had.Both wore masks during coronavirus, and were pleasant, polite, knowledgeable, and reasonably priced. They went above and beyond what we asked of them. These are two honest and trustworthy young men. I feel anyone could feel comfortable with them in their homes. One should not hesitate to contact them for plumbing needs.John and his assistant are a godsend,! I am very fortunate to have found this company, and would not hesitate to recommend them to one and all. They definitely deserve more than 5 stars, but if all is allowed to post here is that amount, then they better be gold ones!!!!John Hanna loves what he does and is now my go to guy. He is a great addition to my home improvement team.

  • Review 35 (2023-08-18 - Rating: 5)

    My 6 year old sewer pump in my basement floor stopped working. Bill Trombly’s team responded quickly. Dave and Dylan crawled into a very small, tight space and quickly got it working again! Great service!

  • Review 36 (2021-12-29 - Rating: 5)

    Our technician Alex was great with installing our new hot water tank. He came across a few issues but worked through them and did not leave until the job was finished. Thank you Alex for getting us back up and running we appreciate it. Great job!

  • Review 37 (2021-07-29 - Rating: 5)

    John H., Chris, and Lee came to replace our old AC system. They were on time which was great. Worked tirelessly in this heat. John explained everything that they would be doing step by step. Very knowledgeable, and they were so polite! When they were finished for the day, were here for two days, they cleaned up whatever mess they made! Couldnt have asked for a better company to come into our home and have such enjoyable men working here. Will definitely recommend them to others.

  • Review 38 (2023-04-05 - Rating: 5)

    Outstanding service and quality employees who were able to fix on site while. They explained everything up front no hard selling all honest sales and repairs . 2 great employees Brian and Adam. THANK YOU. Brian went as far to thank me for my military service , and informed me of your companys experience and what you do other than just plumbing. Thank you Dana G.

  • Review 39 (2019-02-09 - Rating: 5)

    Brian and Jake came out and fixed my problems with my oil furnace. They were great and explained to me the issue, and fixed it promptly. After calling around to many different places to try and get someone to fix my heat in the middle of the winter but having folks tell me they werent taking new customers until springtime, it was such a relief to be able to get a service appointment quickly!! It was a major plus to have the folks be friendly, thorough, and knowledgeable. I set up a service contract and do not regret it!

  • Review 40 (2023-12-28 - Rating: 5)

    Lee did a fantastic job at the electrical aspect of getting my kitchen light going again. very professional and friendly. I would highly recommend his services to anyone in need.

  • Review 41 (2019-05-10 - Rating: 5)

    We have used this Company several years for service of furnace and AC. This year we needed to replace our AC unit unexpectedly due to other issues. Both the process of getting a quote and the install itself went without a hitch. The Comfort Advisor, Carl was very helpful and the Installers Alex and Brendan were both excellent as well. Everything works great and our home was left just as it was prior to the install even though it was a rainy day. Very pleased!

  • Review 42 (2023-11-17 - Rating: 5)

    The Trombly team did an outstanding job installing a 5-head/1-condensor Daikin mini split system at my home. Not only are they outright professionals, but they are also very kind individuals. The way in which they cleverly planned and executed the lines via the attic made for minimal covered lines on the exterior; and those on the exterior ran parallel straight down a corner gutter drain, directly to the one outside unit parked out back. Brilliant! Nobody can beat the Daikin 12 yr warranty... I highly recommend Trombly and the Daikin product they sell. These units do a great job heating!

  • Review 43 (2019-07-31 - Rating: 5)

    Brian and Brendan did an excellent job installing our new air conditioning, humidifier and filter rack. We were very impressed with how efficient they were. I was working in the den upstairs and they were no impact to me at all: I barely knew they were there. They were personable and were able to answer any questions. Both spoke highly of the company and their attention to customer service. We will continue to use Bill Trombly as we have for many years in Manchester and Laconia.

  • Review 44 (2021-02-18 - Rating: 5)

    I had my hot water heater replaced by the fantastic team of John Hanna and Brendon. From the moment John arrived he explained what and how he would be completing the work. He ensured all my questions were answered and shared best practices for maintaining things going forward. They both wore masks from the time they arrived throughout their time here.John lead the job and Brendon assisted. They made a great team and made quick of the work at hand. They checked each other’s work to ensure nothing was overlooked. I have to say John was a master of detail and focused on quality of work. There is no question he takes great pride in his work and the job he does. That is easily seen in the finished installation. When the work was done everything was cleaned up and spotless.The hot water heater they replaced I made the mistake of purchased from a big box store. Thinking of getting your hot water heater from a big box store think again. I highly recommend the Trombley team from start to finish and if you have a chance request for John Hanna. There is no question John loves what he does, takes great pride in his work and cares about you and your satisfaction in his work.John and Brendon thanks so much for being a great teamwork, your friendliness, the great job you did, and the spotless work area when you left!!

  • Review 45 (2023-09-19 - Rating: 5)

    Dave was very helpful and had great follow up when we were still experiencing a slow drain after his first trip out to our home. We are very appreciative of the service we received!

  • Review 46 (2022-05-20 - Rating: 5)

    We had a partial main line sewer clog. I called three other companies on a Friday morning and the quickest anyone could get here was Monday or Tuesday. Bill Trombly was able to get a plumber to my house by 2pm the same day. Dave B. explained exactly what he was going to do and answered all of my questions. Our main line sewer pipe went in some unusual directions but Dave was able to get the snake through eventually and cleared out some tree roots. He confirmed the roots were clear with a video camera. We appreciated how he put down some blue plastic to protect our wood floors from his boots and equipment. I also asked him to write up a quote for some other plumbing work that will eventually need to be done. Will definitely hire them again. Thanks Dave!

  • Review 47 (2022-04-25 - Rating: 5)

    Duct cleaning. Nice job! Could have cleaned up behind themselves better. All in all still very pleased. Also had a new furnace installed too. They were very good. Also left absolutely no trace behind. Furnace is awesome and we are very pleased good job would totally recommend Bill Trombley to anyone needing their services.

  • Review 48 (2023-01-26 - Rating: 5)

    Kyle and Phillip were very professional, personable and were quick to diagnose the problem with our boiler. They installed the new parts, checked out the repair and system performance in a very timely manner. Excellent representatives for Trombley!

  • Review 49 (2019-03-19 - Rating: 5)

    We have been using Bill Trombly for several years now. We first used them to service our Kohler generator and from there we began using them for our furnace needs. Their technicians have always been courteous and knowledgeable. Today we had John for our furnace and he was also able to look at some plumbing issues for us at the same time and give us some quotes. The Value Rate program has been awesome at keeping us on top of annual maintenance.

  • Review 50 (2021-04-05 - Rating: 5)

    John was fantastic. He was here for a basic service of 2 furnaces and our rinnai. He noticed the rinnai was clogged and not installed properly by another company. John took it out of service as it was unsafe at this stage and a sales rep arrived within an hour to work up replacement cost. They replaced the unit and installed it correctly. Very professional, courteous, and knowledgeable about the systems. Very happy with Trombly and would recommend them to everyone.

  • Review 51 (2022-10-12 - Rating: 5)

    Weve trusted Bill Trombley for all our plumbing, heating, AC needs for years. Extremely professional repair and installation techs time and time again. Fair prices, on time and no hassle service. Thanks for all your past and what Im sure will be future assistance. Much appreciated.

  • Review 52 (2019-03-26 - Rating: 5)

    Brian was very efficient with servicing my boiler. It was a pleasure dealing with a polite professional.I had a new filtration system installed in my house. Paul did a great job with the installation and explaining everything. I am very happy with the service.

  • Review 53 (2023-03-30 - Rating: 5)

    Brendan and his crew were professional, courteous, wore booties inside, explained every facet of the install, everything was done using good quality workmanship and left no mess. I would hire them again in a heartbeat. From the estimate to the finished product they are aces at what they do!

  • Review 54 (2023-05-21 - Rating: 5)

    I called Bill Trombly to quote an electrical outlet install in my main bathroom. One of their electricians, Lee visited, quoted, and installed in the space of a couple of hours. Great work, super nice guy, fast and honest.Highly recommended for minor jobs and major jobs.

  • Review 55 (2016-10-10 - Rating: 5)

    When we needed to replace our home central air conditioner, we found Bill Trombly thorough and fair with an estimate (thanks Paul) and our installation team (Sean as lead) highly competent, hard-working, with great attention to details and cleanliness. It was nice to see Bill T. Jr. personally visit this install just prior final completion. We are very pleased with the AC system and it worked perfectly throughout our long, dry summer.

  • Review 56 (2021-08-09 - Rating: 5)

    John, Chris and Jake were, in one word, outstanding. They completed the job when they said they would, their installation was beautiful and functional and they answered any questions we had. Bill Trombly should be proud to have these employees on board! John has exceptional customer relationship skills and is a true troubleshooter where he knows his stuff! I am so happy we used Bill Trombly and had a Trane A/C system installed.

  • Review 57 (2023-03-29 - Rating: 5)

    My washing machine was backing up into my sink, Dave was my technician. He was a total professional and was a pleasure to work with. Would recommend this company to anyone in need of drain services. Thanks again!

  • Review 58 (2019-02-25 - Rating: 5)

    Ive had nothing but great experiences with BTPH. Every tech is courteous, knowledgeable, and works efficiently. I want to send immense credit to John (didnt get his last initial) who was the most informative and amicable person yet. I never felt pressured or up-sold, he solved every issue I knew of, and a few i didnt, and informed me of services I wanted but never knew were available (example: we have bad allergies and didnt know about duct cleaning services). I definitely recommend them, and am very happy as their client.

  • Review 59 (2021-06-22 - Rating: 5)

    John H and Chris did a 2 day removal of an old and installed of a new A/c and Heating System. I have never seen more knowledgeable, hardworking technicians. Everything went smoothly from the estimate by Carl, scheduling, and quality workmanship. John corrected some previous issues performed by other HVAC dealers. The team was neat, organized and well versed in the equipment. John went over the entire system to make sure we understood the system. I would recommend Bill Trombly Plumbing and Heating.

  • Review 60 (2023-07-08 - Rating: 5)

    Jonathan did a great job! He was very professional and friendly. He did a thorough job of power washing our mini-split and left the area clean.

  • Review 61 (2023-02-10 - Rating: 5)

    Brian S was very courteous, organized and kept the work area clean. He was very thorough and and left the job BETTER, than how he found it.It was a pleasure having him do the needed repairs.Thank You

  • Review 62 (2022-09-14 - Rating: 5)

    These two young men were amazing. Explained to me what they had done. Cleaned the systems like they had not previously been cleaned. I was impressed and would like this team out again next year.Please book them for my annual maintenance. They took their time and did it right. In previous years they have been in and out within an hour.Thank youJane

  • Review 63 (2019-04-04 - Rating: 5)

    We have used Bill Trombly For several years for heating service and for all of our plumbing needs. On our last service call John H came to clean our furnace, but as usual went above and beyond .He stayed to take care of some other plumbing issues that we had yet to schedule and did the fantastic work he always does. He is not only professional but extra friendly and a pleasure to have work in our home.

  • Review 64 (2021-08-18 - Rating: 5)

    We are responsible for a home in Manchester area but live out of state. There was an emergency repair to an old heating and hot water system that we had to get done. We were able to schedule almost immediate service. Alex the technician called us and explained our options in detail helping make near and long term decisions. He was very patient and professional providing us an education on a system we knew nothing about. We know we have a solid repair and trust his words and his work. We will always use these guys in the future,

  • Review 65 (2021-03-17 - Rating: 4)

    When I opened the door, I was greeted by my name and given a compliment. The plumber John and I have had meetings in the past. He remembered who I was, the work he did, and was familiar with the house. The first thing both men did was place their cover slippers on their boots. This action alone shows a level of respect to the home owner and the home. Throughout their time here I was kept informed of what they were doing. When they needed to ask a question - they began it with Do you mind if... Their overall demeanor let me know that they truly enjoyed their work and were proud of their efforts and made sure I was satisfied with their work. They cleaned the areas they were working in, even vacuumed my kitchen floor. They made certain items were as they were before entering the house. To make it more convenient for all they suggested using a different entrance. They informed me that they relocked the door. I was very comfortable with both men in my house. Thank you for sending such competent workers who seemed to truly enjoy their job!

  • Review 66 (2019-08-02 - Rating: 5)

    John H was great. He fixed our ac problem and we are happy to be cool once again.He promised to get it fixed today and had to order a part and even though the part was late getting here he delivered on his promise. He was very courteous and answered questions on our hot water heater and upcoming annual service. He is a great asset to your company.Anne & Richard Hatin

  • Review 67 (2019-04-12 - Rating: 5)

    Excellent service once again from a BTPH technician! Today Paul came out to install a new faucet that my husband had purchased and he did a great job. Not only did Paul explain what work needed to be done, but he also explained why he needed to do it, which I appreciated. He was very courteous, friendly and neat. He also showed me how to use the faucet features and what the spare parts are for, if we should ever need them. We have used BTPH for about 18 years for many plumbing issues - large, small, urgent and routine - and we have always been very satisfied with their service, provided by different technicians throughout the years... and today was no exception!

  • Review 68 (2020-08-27 - Rating: 5)

    Very professional and great customer service. We had mini splits installed in our house and are very happy with the result. One of the units installed had a factory defect which was frustrating (and beyond their control). They were very committed to solving the issue, and always had a great attitude. Because of how well they handled it and how great the finished product is, I will use them again.

  • Review 69 (2018-11-10 - Rating: 5)

    11/10/18 - We had Nicholas S. come by our rental condo unit in Manchester and install two new ceiling fans, replacing older ones we had installed almost 10 years ago. Nick arrived promptly on-time, was very personable and explained step-by-step the removal and installation process showing me the things I need to maintain with the units. His work was excellent. He was very clean and even took off his boots to keep my carpets clean, such a gentleman - even his latter had socks on the bottom to prevent marking on my floors. I am very happy with the service, these days it is hard to get anyone in to do small electrical jobs but Trombly was there for me and worked with my schedule so I could get all my items taken care of on one day. They are out go-to maintenance company for our rentals and our own home as well. I highly recommend them for their service and have found their pricing to be fair and honest. I wish there were more stars for the rating. -ChrisK - Bedford, NH

  • Review 70 (2021-05-12 - Rating: 5)

    5.12.21 update: Very happy with Bill Trombly and specifically with Zach. Hes an amazing person and I totally trust what he says. He worked with me on a recent quote and I feel confident in the work being scheduled. Thank you!!I wish I could give six stars. Bill Trombly and his entire team have been amazing through my two instances of frozen pipes. For this last issue, Brian & Brenden totally saved the day. Luckily they were able to thaw out the pipes and avoid any damage. Throughout the time they were here, they were super polite and helped to calm me down. Brian identified a few issues to fix with my system which he was able to quickly fixed today. A big shout-out to Cheryl Trombly-Bryant for also talking me off the ledge. Your team is amazing!!!!!!!!

  • Review 71 (2022-08-21 - Rating: 5)

    The scheduled time was a window of 10-2. However, due to circumstances at the previous appointment they didnt arrive until much later. The office called several times to apologize and update me on the new expected arrival. When Kyle did show up he was incredible responsive to my questions, explained what needed to be done, made accommodations and was incredible pleasant and professional

  • Review 72 (2019-03-15 - Rating: 5)

    Excellent service - my tech came out right on time, cleaned my furnace, and answered a ton of questions that I had. He was a also a plumber and was able to look at a few water questions as well. I am very happy. I have had Bill Trombly do AC, heat, and a water heater over the last 10 or so years.

  • Review 73 (2021-08-13 - Rating: 5)

    Alex was very professional, knowledgeable and thorough. He took extra effort to show and explain to me the issues he found with my boiler, and arranged for the repairs right there on the spot. I felt confident that he took good care of my boiler and that I could rely on it throughout this coming heating season. I would be happy to have him service my boiler in the future...

  • Review 74 (2020-01-06 - Rating: 5)

    Our experience with Bill Trombly Plumbing has been fantastic. This year we had two visits both with John H. He is really dedicated to is work, during the first visit he explained our heating system in a way that we could understand. Besides that, his recommendations are spot on and he gives excellent advise on taking next steps. Would recommend!

  • Review 75 (2019-10-10 - Rating: 5)

    When our water heater died after only five years of use, we decided to move to a tankless system. John H. explained what would be involved and he had a Comfort Specialist come the next day to assess what needed to be done, take measurements to order supplies, and provide an estimate of the job. John and another technician returned on a Saturday to install the additional gas line needed to support our gas needs with this new system and to install the system itself. He and a colleague worked long and hard all day to try and finish the job as he knew we were without hot water. In spite of his best efforts, he had to return on Monday to finish. His work was outstanding for its professionalism and his personal pride in its quality...and he had a good sense of humor as well. I give him my highest rating and consider Trombly lucky to have him on staff.

  • Review 76 (2023-02-01 - Rating: 5)

    Philip came to our home in Hollis this morning to provide annual maintenance to two of our furnaces.He was very thorough and explained everything he was doing and fixing in easy-to-understand terms.Philip was highly professional, and a genuine nice young man. He is a great ambassador of your brand!

  • Review 77 (2023-04-11 - Rating: 5)

    Brian was fabulous to work with for my plumbing issue. He was persistent, meticulous, extremely thorough and left the area sparking clean. Great, kind, personality.

  • Review 78 (2021-11-16 - Rating: 5)

    This is the second visit we’ve had from a Bill Trombly technician - both times they were professional and courteous. Today, Dave B came to clean out a seriously clogged drain and he was quick, efficient, and clean. We’d recommend for Bill Trombly for both furnace & plumbing maintenance and repair.

  • Review 79 (2022-03-25 - Rating: 5)

    I called Tromblys at 8:00 am telling them I had no heat. They took my info and told me someone would be there the same day. Kyle C. and another young man showed up in the afternoon to repair my furnace. They were both very pleasant. Took them to the furnace where they started to check possible causes of why I had no heat. I asked if it would bother them if I asked them questions of how the furnace works and what I should watch out for. They had no issues with that. Kyle pretty quickly found the problems, informed me of the costs for the repairs and did the work in a timely manner, all the while explaining what the purpose of the parts were and how they worked. I learned a lot. When they were done, they cleaned up the area. I was very happy with the service and the knowledge they shared with me, doing it all in a fun way.

  • Review 80 (2019-03-13 - Rating: 5)

    We recently had a new furnace/boiler installed by Bill Trombly. They were one of 5 companies we met with. Paul Gagne spent a generous amount of time with my wife and I going through various options and price points to meet our needs. He included photos of different installations and taught us a lot about how it all worked.Russ and Steve did the install quickly after we met with Paul and decided to go with Trombly. It was a 3-day project and each day they were at our house early and ready to go. Very neat, clean and polite. Russ also came back to the house on the 4th evening when we were home to go over the system and explain what did what which was very nice. No complaints on our decision. Highly recommend Bill Trombly Plumbing Heating & Fuel Oil.

  • Review 81 (2019-01-31 - Rating: 4)

    My annual cleaning and operational testing was completed on time and efficiently by Brian on 1/29/19. I was notified prior his arrival by the office. Brian also inspected my outside vent pipe icing and will have the sales team quote a modification. Overall we are very satisfied with Trombly for both our Heating system and Generator maintenance.

  • Review 82 (2019-10-17 - Rating: 5)

    We had John H. at our house for annual maintenance on our furnaces and hot water heater. He was friendly and efficient, and was happy to answer questions I had about our systems. He also took the time to answer questions I had about a few plumbing hiccups we are experiencing. He evaluated them even though that was not part of his original reason for being at our home, and explained some at-home remedies while also quoting us on the bigger fixes that are needed. I never felt like he was rushed to get to his next appointment. It seems Trombly schedules so that their technicians have some breathing room between appointments to allow them to truly provide complete customer service and not just what the appointment call was for. I appreciate that.

  • Review 83 (2022-07-27 - Rating: 4)

    My recent experience with Bill Twombly the Plummer is very disheartening. He came out to find and repair a leak that occurred when the bathtub was full. Understandably he had to cut Sheetrock under the tub to access the pipes, completely a routine operation . He was getting paid by the hour already but it insisted on a “cutting Sheetrock” surcharge resulting in him getting paid twice to do a routine task.He said he found and repaired the problem and left with his $500. The next filling of the tub showed the problem was not resolved. He came back out and stated that he would have to get a second person to work with him and wanted $575 to fix what he said he had already fixed on the first $500 visit. I said to myself that this guy is a clown or rip off artist.I removed the chrome cover that goes over the tub overflow drain, it took two screws and literally 60 seconds. Bill Twombly hadn’t bothered to do this simple and logical step. I immediately saw a gap between the tub wall and gasket that seals the tub to the overflow pipe. It had been installed upside down, being a tapered gasket. This was not Twombly’s mistake but should have been one of the first places to look when trouble shooting the problem.I spent 90 minutes, a visit to the hardware store and installed a new $3.75 gasket myself. Now everything is dry and secure.If Bill Twombly had been allowed to return with a second person, a $3.75 gasket replacement would have come to $1,100.To summarize, Bill Twombly Plumbing is either completely incompetent or a rip off artist.DO NOT CALL BILL TWIMBLY PLUMBING.** UPDATE**Mr. Bill Twombly, Jr. posted his phone number in his response, so I had a meaningful conversation with him about my initial review and the circumstances of his technicians visit. I believe him to be a sincere businessman concerned about the reputation of his familys business. It is unfortunate that we had to jump through the extra hoops, but he did make adequate adjustments and has spoken to his technician. I have changed my review to four stars as a result. If you should have any issues with his services, please contact him directly by using the number he gave in the response. He is a reasonable person.

  • Review 84 (2019-01-25 - Rating: 5)

    Brian came out to service my boiler for its annual cleaning. He was professional and informative about the process from beginning to end. You can tell he takes pride in his work and does it right the first time without cutting any corners. I will definitely request him on any future services needed.

  • Review 85 (2017-11-22 - Rating: 5)

    We are really happy with the service we got. The entire progress was extremely easy. From the quote by Paul through ordering with Donna in the office to install done by their professional staff.They found us rebates and financing showing they weren’t just looking out for their pockets but also ours while giving us what we neededWould definitely recommend them.

  • Review 86 (2022-10-25 - Rating: 5)

    -As usual, when in need of the services of a plumber, , I was apprehensive.. its not something I do often and therefore past experience may not be a good indicaor of what to expect. Therefore I relied on the trusted judgement and recent experience of a neighbor and contacted Bill Trombly Plumbing Services and Brian S. was the technician assigned to me.Boy did I make the right choice! Because of Brian I have found my goto plumber for the future . He was very knowledgeable, reasonable and courteous. He ensured that the job was done correctly and to my satisfaction. He also thoroughly explained what actions he was taking and why and offered alternatives when available.I hope to keep my need for a plumber to a .minimum in the future, but should the need arise I wont hesitate to engage the services of Bill Tromblys Plumbing Services and specifically ask for Brian S.John

  • Review 87 (2023-08-08 - Rating: 4)

    Had a mini split (ductless AC) installed by Trombly because of their reputation. I live in a Cape for a house. Only gripe I had with the install was that when they punched the main hole in the back by where the condensor is, they also punched anothe hole on the side of the house. This hole was going to feed the main head on the first floor. The distance between the 2 holes is about 10 feet. I asked why they couldnt have run the lines on the outside of the house. Their reply was they didnt have enough material with them. They had enough material to cover the lines that went to the second floor. From a home owners perspective, that was one extra hole that didnt need to be in the house. The main hole on the back could have then been half the size. This is something that potential future customers should discuss with Trombly before starting any new installs.

  • Review 88 (2021-05-10 - Rating: 5)

    Very knowledgeable sales presentation that walked us through the entire process. We had never owned a home with an A/C system in the past so their ability to answer all of our questions and help us to understand the options available was very helpful. The installers were prompt and diligent and communicated well. They specifically respected our home while we were in residence during the installation process. Great company!

  • Review 89 (2019-02-25 - Rating: 4)

    John was very kind during a stressful time. He was knowledgeable and thorough with attention to neatness. Being dispatched to address my concerns without a previously scheduled appointment, John did not have sufficient time to complete the work on his first day, and was booked the following day, so he had to come after hours. He had offered to help with a couple extras, but was too tired to complete them. I made two trips to Home Depot to purchase and return items for the extras. After being assured repeatedly that certain charges would be waived as a courtesy, the bill was still a surprise. The bill may been more than expected because of my not purchasing the correct fixtures at Lowe’s, but was probably more my naïveté about labor costs than anything else. He had to come back a third time secure a shower fixture that was forgotten.

  • Review 90 (2019-10-17 - Rating: 5)

    The office was very responsive and professional when setting up the service appointment, they even let me know when an earlier opening became available. Jon H. was the service tech and he was very efficient and thorough, taking the time to explain what he was doing and double checked that the part in question actually needed replacing before doing so. Great service, would recommend.

  • Review 91 (2023-01-28 - Rating: 5)

    Dave was terrific, thorough, professional, knowledgeable and pleasant to deal with. I live in a condo village and will recommend him and your company to my neighbors as we are always in search of competent, reliable and trustworthy service help.Thank you,Mary Allard19 Amoskeag RdConcord, NH 03301

  • Review 92 (2021-07-29 - Rating: 5)

    No one likes to have something fail such as their Mini-splits after running ok for 4 years. But Bill Trombly did well to honor the warranty services without question. Kyle, specifically did an excellent job to identify a manufacturer defects(leaks), document and get replacement parts to fix the issue. Additionally, he did an excellent job replacing both of our condenser units and getting our mini-splits back up and fully operational!

  • Review 93 (2022-01-19 - Rating: 5)

    Lee and Zach S. were wonderful. They removed an old chandelier and installed a new one. They also installed a new bathroom fan, which was a major job. They were able to install in a tight area in the attic under the roof eave. It took time but they did it well. They also gave us recommendations with regards to kitchen lighting. Thank you both!

  • Review 94 (2019-06-03 - Rating: 5)

    Excellent service and knowledgeable technicians. It is always a pleasure to do business with them. We have been using them for at least 10 years and are never dissatisfied! Alec came here today to clean our AC and we had a problem with our Extol tank and he addressed it without question.

  • Review 95 (2023-06-04 - Rating: 5)

    Alex was knowledgeable, professional, kind and courteous. As well as Alex going above and beyond, he speaks very highly of the company and how well they respect and treat their employees. Every technician who has come here has been conscientious and professional. They have been able to determine issues with my AC without over charging or taking advantage of someone on a fixed income. There are no words to describe the help that Alex provided me, as well as being so personable he was a delight to have around. He is a invaluable employee for the fighting spirit he had to win over my HVAC unit! He never gave up and it paid off!

  • Review 96 (2019-02-04 - Rating: 5)

    I have been a long time customer of Bill Trombly after having a stand alone generator installed. Over the years the company has been very responsive to any issues encountered and proactive to ensure the efficiency of the generator. This morning Nick S. came for the annual maintenance check and was very professional and thorough in conducting his work when making the call.

  • Review 97 (2022-04-24 - Rating: 5)

    Dave is awesome. He is knowledgeable, professional and honest. I have used this company for my drywall cleaning for 2 years and They crush it every time. Dave serviced my drywall both times and is amazing. You guys are my go to!

  • Review 98 (2021-04-23 - Rating: 5)

    After having some repairs done, we discovered another leak. We were able to get an appointment within a few days and had Alex come out. He was super friendly, showed up on time with a call ahead, and explained everything along the way of what he would be doing, and what went wrong. Great service and cleaned up after!

  • Review 99 (2018-01-25 - Rating: 5)

    During October 2017, I contacted Bill Trombly Plumbing in regard to a heater installation. Their knowledgeable Comfort Advisor scheduled a visit and presented us with some options. Weeks later, we decided on an option and a new heater was ordered and installed. We did encounter a problem (not related to the heater or their work). The Comfort Advisor addressed the issue to everyone’s satisfaction. We would use their services again.

  • Review 100 (2023-07-15 - Rating: 5)

    The whole team did a great job on the quote and install of our mini-split AC system. Our team was very engaged and cognizant of our needs.Had our mini split cleaned today and the service provided was great.

  • Review 101 (2020-02-22 - Rating: 5)

    I was having difficulty finding someone to clean/service my gas furnace. Bill Trombly Plumbing came and they were wonderful. Quicker service than I expected for a first time customer. Very pleased with the work and their contract charge.

  • Review 102 (2021-03-08 - Rating: 5)

    John Hanna and Brendan were AWESOME! John clearly explained exactly what they were doing and why. They quickly fixed the problem and suggested some helpful hints for small things we can do to keep the furnace running efficiently. Very pleasant, very professional, very knowledgeable.

  • Review 103 (2019-05-23 - Rating: 5)

    Brian and his crew were very efficient and super friendly, Work was done with professionalism and everything was cleaned up after the install, The System works great. Also a shout out to the adviser that spent a couple visits going over the options of the different system and got us just what we wanted. Thank you Carl, and thank you Brian!

  • Review 104 (2019-07-31 - Rating: 5)

    It was a great pleasure and comfort to have John H come over today to help diagnose our problem with our boiler and water heater. He was genuinely interested and empathetic to our dilemma. He never pushed any solutions. He was great at educating us on our future choices. I would look forward to having him come in the future. You’ve got a great employee!!

  • Review 105 (2021-12-15 - Rating: 5)

    Zack came today to do the yearly check of my generator. He fixed a noise problem I have had for several years and it is now gone. He was totally through and did a fantastic job. He listened, explained and made sure everything was 100% before leaving. I will certainly request him should I need a technician to come to my home for maintenance.

  • Review 106 (2021-05-01 - Rating: 4)

    Our Larrs FT boiler had been in constant service for 4 years. Worked beautiful from day one, but, some seals gave out, wet the inside, frying the control board. We are grateful Bill Trombly sent Alex. He arrived with the parts we knew we needed and as he was thoroughly taking the unit apart he found additional sneaky leaks. Yes, this meant no heat or hot water for another day but Alex insisted on making the repairs stick. Alex felt connectors on a circulator would not seal well when put back into the unit, he insisted this be replaced and Mr. Trombly agreed. This was all under my extended warranty. Alex spent quality time finding the additional parts needed form TWO sources. As soon as the parts arrived, Alex to return the next day and he had the boiler rebuilt and heat and hot water for us in 2 hours. But Alex, was not done. A new control board with outdoor reset often needs fine tuning and He wanted to come back in the morning. One, to be sure the unit maintained through the night and to speak with Tech Support to adjust the parameters on the new board. He was truly elated to come in to a warm home that next morning and hear that we had plenty of hot water, too. He had told us when he got home he studied up on the boiler as much as he could. He enjoys his work, wants to learn, and is glad to be working for Bill Trombly. They listen and empower their Techs. We also wish to thank the Office Team for clearing Alex each time and providing support with parts rush. Text notifications worked excellent.

  • Review 107 (2022-05-24 - Rating: 5)

    Service response was excellent and timely.The technician (Alex N.) was so friendly and very knowledgeable. He explained everything he did to repair our boilers and was so helpful in educating us in the process.

  • Review 108 (2023-05-29 - Rating: 5)

    We had 2 great teams from Trombley come to our house, Dave and Dylan fixed our tub and Jake and Chad removed yet another clog. These guys are always great to work with, flexibke and informative.

  • Review 109 (2020-01-26 - Rating: 5)

    Another great experience with you folks! We had John come in and do our annual cleaning and system check. He was very pleasant and carefully clean in his work. We welcome him back to do work for us at any time.

  • Review 110 (2019-10-26 - Rating: 5)

    Even though my installation of new heating system was complicated by a myriad of factors, Chris, Brian, Jake and Nick S. did a great job. We love the system. We also had central air Daiken system put in and it is wonderful. My best recommendation!

  • Review 111 (2021-12-13 - Rating: 5)

    Zach, Bill Tromblys technician, arrived at my home at the scheduled time. He knew what his maintenance mission was and he had the necessary annual Kohler generator maintenance kit with him. His greeting was courteous and personable. He listened well to my conerns and employed my suggestions. Zachs technical approach is sound and methodical. He thoroughly inspected the unit for physical faults and ran system checks for operational faults. My recommendation to Trombly management is to endeavor retain Zach and his abilities above and beyond what considered an average compensation and benefit package....hes a keeper for sure.

  • Review 112 (2018-03-23 - Rating: 5)

    We had a full heating and ac system installed in our home in Oct ‘17, the system is large and during the whole, long, process everyone was very professional and efficient. Paul G was and continues to be phenomenal and answers any lingering questions we may have. We did have to have a service tech come out, and Dave was the tech that came to check the system out, and he also was very professional and really took the time to go over the system and answer any and all questions we had.

  • Review 113 (2021-05-10 - Rating: 5)

    John was on time and very professional in plumbing my new sink and faucet. He made sure that everything was nice, clean and tidy. Im would definitely call Bill Trombly for all my plumbing, electrical and heating needsI just had my septic pumped out and he was great.

  • Review 114 (2019-12-06 - Rating: 5)

    We had a complete HVAC upgrade to our home (heat pump; oil fired warm air furnace; new separate zones; wifi enabled thermostats; whole house humidifier). The sales force was honest and articulate, the installation technicians above reproach. They were neat and cleaned up after each day of work. Their technical expertise was excellent. They reflect great credit upon themselves and Bill Trombly Heating-Cooling.

  • Review 115 (2017-09-19 - Rating: 5)

    I couldnt have been more pleased with the entire project--installation of a mini-split air conditioning system. They came when they said they would, the workers were extremely professional, and adept at their jobs. They cleaned up after working, always wore shoe protective booties in the house, were very patient and kind explaining how it worked, etc.They said it would be two days, and it was. Everything was perfectly executed and a pleasure to do business with all the members of the company.

  • Review 116 (2019-03-25 - Rating: 5)

    Brian completed the annual furnace maintenance. He adjusted the water temperature as well. He was efficient and courteous. I received a call a half hour ahead of his arrival as promised allowing time for me to travel home. I am very satisfied with this companies services.

  • Review 117 (2019-06-18 - Rating: 5)

    I had a new boiler and fuel oil tank installed in Oct 2018. Brian was the lead technician. I found him to be knowledgeable and courteous during the three day project. During the initial shake down of the new system Brian came back twice: once to replace a defective manufacturer part and then an adjustment to the air flow. In both instances, I found him to be knowledgeable with correcting the problem and reliable with the work that he did.

  • Review 118 (2019-12-10 - Rating: 5)

    Our experience for annual service was excellent. John H. was knowledgeable and professional. He explained the services provided and made recommendations to assure that our water heater and furnace would function optimally on a day to day basis.

  • Review 119 (2024-01-21 - Rating: 5)

    Bill Trombly Plumbing was able to service my boiler several days earlier than planned due to an opening in their schedule. Chris was knowledgeable and professional. Highly recommended!

  • Review 120 (2023-01-07 - Rating: 5)

    I’m not sure if my first review was received so I again, want to thank Bill Trombly, Jr., the staff and Dave for the prompt response to a plumbing situation. Dave quickly diagnosed the problem and corrected the issue. I also thank Brian for his assistance. I recommend Bill Trombly, Jr. when in need of wonderful service! Kerry Murphy

  • Review 121 (2021-03-19 - Rating: 5)

    Weve just undergone a complete boiler and hot water holding tank replacement and were without heat and hot water for 13 days. Needless to say we were more than ready when our heroes Johnny and Brendan arrived on time and on schedule from Trombly plumbing and heating after having signed a contract with them the previous week. Knowing that we were out of heat and hot water already for 8 days, Trombly P&H shifted some other customers around to accomodate us as early as possible (thank you, other customers, and sorry to push your work back!)John and Brendan arrived at our house on time on day 1 (of what we were told would be a 4 day job) and quickly sized up the situation, removing the old boiler and tank in what I could only describe as a nasty wrestling match with a far superior opponent (the boiler.) It was removed quickly and NOT easily, but they put down dropcloths and other material so as not to soil the finished basement carpet. The entire boiler area had to be replumbed and a new boiler and hot water tank installed and these two guys worked like a well oiled machine to get everything installed and running as quickly as possible. While John was plumbing the boiler, Brendan was installing fresh air intake into the boiler and they worked side by side to get us up and running. The job took 3.5 days, just shy of the estimated time given to us by the Trombly team.These guys were pros. Courteous, professional, nice guys, both. Answered every stupid question that I had about well...everything, with a smile and they both explained in detail that even I understood about boiler function and plumbing and heat exchangers, and well...just everything. These guys are welcome in our house ANYTIME and ANYWHERE. They are awesome. Our dog even loved them. I hope when maintenance season comes next year that they show up again! The plumbing was done like modern artwork and the craftsmanship and attention to detail was fantastic. These guys are a treasure! They even texted to inform us of when they would be arriving in the morning.Great five star experience. I wish I had enough money to give em both a $100 tip!

  • Review 122 (2019-08-05 - Rating: 5)

    Great experience did a checkup on our furnace after living in the house for almost 3 years. Replaced parts that needed replacing and extremely knowledgable. John H. was very informative and gave us a roadmap for future maintenance and also fixed other nuisance issues that wasnt on the original call.

  • Review 123 (2019-03-22 - Rating: 5)

    Brian did an excellent job getting our heat and hot water back on. He was extremely knowledgeable and explained everything he was doing. It was nice to deal with such a professional young man. Glad to see they do exist!

  • Review 124 (2020-07-20 - Rating: 5)

    I bought a new house where furnace was overdue for cleaning. Other service companys wouldnt come due to the virus but bill Twombly came out promptly. They were very careful using all precautions to be safe. Very professional and knowledgeable. I signed up for 2 year plan that was cheaper then elsewhere and came with weekend emergency benefits. Very happy with this service.

  • Review 125 (2021-11-06 - Rating: 5)

    Dave did a good thorough job. He took the time to explain what he was doing. Dave did a fairly long flush of the system to ensure the plug was gone and there were no water leaks. Good attitude along with humor!

  • Review 126 (2022-12-28 - Rating: 4)

    Brian arrived early, explained what needed to be done along with the cost. He replaced the wax ring and made sure the toilet was straight and not rocking as it was previously. His attention to detail was much appreciated!

  • Review 127 (2019-02-27 - Rating: 5)

    We have been using Bill Trombly for years. Theyve always been fair and reasonable with all our heating and plumbing needs. John Hanna came to our home this year and did an awesome job! Would highly recommend John and Bill Trombly to any of our neighbors or friends.

  • Review 128 (2021-04-22 - Rating: 5)

    Overall. I couldnt be happier with the whole team. They really listened and aligned with what I had envisioned. I had Daikin Mini Split system put in and they worked harmoniously with me on where everything would be located, how it looked and even changed something when I wanted a maintenence shot off switch located in a different spot where it was hidden from view. I would highly recommend J Trombly and the crew that did my install was stellar!

  • Review 129 (2020-02-06 - Rating: 5)

    Had John H out to service my on demand water heater and furnace. Super professional, friendly and extremely thorough. Glad I gave Bill Trombly a chance and will definitely be using them for all of my plumbing and heating needs moving forward.

  • Review 130 (2019-03-04 - Rating: 5)

    Brian and Brendan came over today to complete my annual boiler service. They were very conscientious and did a great job as usual. They also found a few issues and very nicely explained the problems, the importance, and what it would cost. They did everything very professionally and were great to work with.

  • Review 131 (2019-08-08 - Rating: 5)

    We had our old central air unit replaced which was part of a rather complex system in our house. The installer Chris and his assistant Nat were very professional, neat and their work showed a level of pride I havent seen in years. THANK YOU both and the whole Trombly team for providing us with a perfect system!

  • Review 132 (2019-01-29 - Rating: 5)

    Recently came home to a cold house late at night. Called for emergency service and received a call back within 10 minutes. Brian arrived on site with 30 minutes, and fixed the problem quickly. Brian did a great job explaining his service and answering all my questions. Happy customer.

  • Review 133 (2023-07-12 - Rating: 5)

    First time customer. They had an opening and got to me earlier than scheduled and were able to quickly and effectively take care of my plumbing issues. Would use again and recommend.

  • Review 134 (2019-10-09 - Rating: 5)

    Installed a new HVAC system, including a whole house humidifier. They provided multiple options with no pressure to get something above our needs. The evaluation of the houses current set up was educational. The install was completed on the dates scheduled and the workers were friendly and respectful as I work from home. They come every year to service the furnace and AC. Always on time and answer any questions i have. If i need any services they provide in the future, Ill be calling them.

  • Review 135 (2020-07-09 - Rating: 5)

    Excellent service provided by the Sales and Install Team at Bill Trombly, Plumbing & Heating. All materials and workmanship were installed to perfection. Sales & Technical Advisor Jeff McCormack ensured all materials and components were to specifications as contracted. The Install Team consisted of lead Technician, Chris King and assisted by Mike were meticulous. Chris took no shortcuts and his workmanship was evident. The final installation of a new heating; hot water and Central A/C was clean and concise. We are very happy with the final product.Thanks very much to the professionals (Jeff McCormack, Chris King & Mike) at Bill Trombly Plumbing, Heating, A/C and Electrical.Best regardsPhil

  • Review 136 (2021-10-19 - Rating: 5)

    There were two gentlemen, and so professional. Talked and walked me through the entire duct cleaning process. I must say I was amazed that the most up to date technology was used, a camera at the end of the cleaning brush, and I cannot tell you how informative these men were. They displayed my vents via an ipad of some sort that was connected to the camera going down into my vents and the attention to detail in assuring each vent was left spotless, well I cannot say enough! One big PAT ON THE BACK, my daughters diamond earring which was lost, so we thought was found in one of the vents in her room and this was given to me by the gentleman cleaning the vent. Amazing how clean and knowledgeable they were and so respectful. I was shown the before and after and I cannot tell you how shocked I was at the dust in these vents!!! All of my neighbors wanted to know how this company faired as they were also inquiring and I can tell you I give them an APLUS PLUS PLUS! I am more than 100% satisfied, had no clue what to expect, and this was a perfect service from beginning to end. I have also provided all my neighbors with the companies business cards, and am sure they will be calling. I would highly recommend this company and most importantly, professional, knowledgeable, and TRUSTWORTHY individuals. I know if I owned a business, they would definitely be two people I would be more than happy to be on my team!!!!! KUDOS to this company for GREAT SERVICE!!!!

  • Review 137 (2023-01-16 - Rating: 5)

    Kyle and Phil were on time and courteous. Kyle explained all the work and what was needed for repair and showed the issues. Service time was about 2 hrs and thorough. Would recommend.

  • Review 138 (2021-03-24 - Rating: 5)

    Alex and Brendan did a wonderful job servicing our heating system and tankless water heater. They answered my many questions and offered suggestions. They were professional and friendly and did a wonderful job cleaning up. Great job!

  • Review 139 (2021-03-19 - Rating: 5)

    We were having issues with our well pump. John H resolved the issue snd took the time to explain possible causes and solutions. He even worked directly with the manufacturer of the pump to assist. Very committed to find a solution and would highly recommend John and Bill Trombly!

  • Review 140 (2019-02-27 - Rating: 5)

    I had an issue with my furnace in the middle of winter and called Bill Trombly. They sent two technicians, Brian and Brendan to my house within hours which was much quicker than expected. Brian and Brendan were very friendly, extremely professional and were able to to quickly identify the issue and explain the problem and potential solutions.

  • Review 141 (2020-01-28 - Rating: 5)

    I had Zachery in my home to do an annual cleaning in both 2018 and 2019. In 2019 he arrived after an overnight snow storm and still was punctual. He also did some additional work I had requested in 2019. The work was done with high quality. Zachery was very police and work conscious, a high tribute to the Bill Trombly Team. I have been dealing with Bill Trombly now for 10 yrs. or more and have no plans of changing my service in the future.

  • Review 142 (2019-01-20 - Rating: 5)

    On 1/20/2019 we ran out of oil (our smart gauge never alerted us). After a very short wait a Bill Trombly truck pulled up I realized my husband called the wrong company. Brian was understanding and explained the cost for him to prime our boiler since we are not a regular customer. I appreciated Brians professionalism. He also mention that Bill Trombly delivers oil. I plan on calling since I am not completely satisfied with our current delivery company. Thanks again Brian for your help.

  • Review 143 (2019-06-17 - Rating: 5)

    When we moved into our new house, we were a bit lost as to the inner workings of our furnace, water heater and even our water softener tank. John was so thorough and so pleasant to work with, and he showed us all that we needed to know and serviced all three to get them move-in ready. It was a huge relief to have his assistance! Thanks Trombly!

  • Review 144 (2023-04-20 - Rating: 5)

    Zack S came out to look at a burnt plug situation from a freezer in our basement - he was early, professional and explained exactly what had occurred. We worked together on the best solution and he was able to reassure me from a safety perspective as electrical issues are scary! I had worked with Zack in the past on an electrical project and it is obvious that he is knowledgeable and has a good style of explaining things.

  • Review 145 (2019-08-02 - Rating: 5)

    I had a wonderful service call with John H. today. He was courteous, thorough and was very informative, not only related to the service call issue but about other heating, cooling and plumbing questions I had. I would highly recommend his services and will request him in the future.

  • Review 146 (2021-08-17 - Rating: 5)

    The young man who did the yearly maintenance on our mini split system was courteous and explained all he was about to do in the maintenance process. He also pointed out one issue that could become a problem in the future. He suggested a follow up service to address that. Trombley called us back a day later to see if we wanted to set up an appointment to do so and we did just that.

  • Review 147 (2019-05-28 - Rating: 5)

    Excellent first time experience with Bill Trombly! Septic pumping service - appointment setter was extremely prompt and professional, received a text once tech was almost at my home, ended up being charged for EXACTLY what was quoted. Will most definitely use them again!

  • Review 148 (2021-04-23 - Rating: 5)

    Always pleased with service from Bill Trombly. Kyle was outstanding, polite, professional and thorough. This was a simple tankless hot water heater service and flush... very reasonably priced. Peace of mind all is well....

  • Review 149 (2022-10-07 - Rating: 5)

    Excellent service from Dave of Allied Septic today. He performed a pump out and ensured the system was clean and functioning properly. Highly recommend for customer service and price.

  • Review 150 (2023-04-13 - Rating: 5)

    This was a plumbing repair... no water coming from the hot water faucets. Keith diagnosed a problem wth my thermal expasion tank. He explained the problem, replaced the tank and left the workspace nice and clean....all within an hour. He provided terrific customer service! Thanks, Keith!

  • Review 151 (2019-07-21 - Rating: 5)

    John H. serviced our AC system recently and he was phenomenal! Polite, courteous and just on-point all around in terms of his knowledge and skills. It’s never good when your AC quits in the midst of a heat wave, but it was an absolute pleasure working with John. I highly recommend!!!

  • Review 152 (2023-01-12 - Rating: 5)

    Dave was very conscious of what he was doing. He explained everything he was doing and why. Definitely would refer him to any one needing plumbing services. We can’t thank Dave enough for his time.

  • Review 153 (2020-05-09 - Rating: 5)

    I recently had some electrical work done and I have to say Nicks mannerisms were very professional and he delivered high quality work. Nick made me feel comfortable in discussing the details with me before executing the work order. Overall excellent service on this customer call. ☺️

  • Review 154 (2021-06-10 - Rating: 5)

    All I have to say is that if I have a future problem with my HVAC system, make sure you send ALEX to take care of it!!!! The guy has a super work ethic and is someone you know that you can trust. He showed up late in the afternoon to work on my dead air conditioner. I figured he was running late for supper, so he would pull out some sort of an electronic device hook it up to the outdoor AC system and pronounce it DOA - end of story. I was figuring it would cost me at least six grand. Not with ALEX. He spent at least 2 hours running back and forth between the furnace and air conditioner. He showed me how to clean the furnace filters, which were filthy. He then took the outside AC system apart and showed me the units condensor which wasbulging at the top. He replaced the condensor with a new one, put the AC unit back together and turned it on. He waited for the system to start pumping out refrigerated air and then started taking pressue readings at various vents. Suffice it to say that I was impressed with the way he went about analyzing the problem at the same time explaining the signifigance of what he was doing. I told him that I had stopped getting the annual check of my HVAC system after 4 years because I didnt feel like I was getting value for my money spent. I had had the system for 8 years and was willing to accept the notion that it was shot. I am probably overly skeptical about some of the maintenance analysis I have received in the past. However, with ALEX I have to say that I would accept his analysis without doubt based on his demonstrated performance. He is just the type of person you know that you can trust!

  • Review 155 (2019-03-05 - Rating: 5)

    The service we received last week when our hot water tank flooded the cellar was excellent. Fast. Thorough. The two techs, Brian and Brandon wentway above and beyond to get us up and running within a few hours!

  • Review 156 (2019-04-06 - Rating: 5)

    Our tankless water heater stopped working on Wednesday. We called Bill Trombly’s on Thursday morning. A repair person was at our house by noontime that same day. Unfortunately, the heater which was probably 30 - 35 years old could not be repaired. Trombly’s had an estimator at our house that same afternoon and we reached an agreement on a replacement heater that was to be installed that Friday! By Friday noon, three of the nicest, extremely knowledgeable young men - Brian, John and Brendan - showed up with everything necessary to replace the heater. These guys knew exactly what needed to be done, did it and left us smiling with tons of hot water! So very grateful for the extra mile it seemed that each of the Trombly folks went to get us back in business. Thank you!

  • Review 157 (2021-04-07 - Rating: 4)

    Very much appreciate the quick turn around. John and Brennan were very knowledgeable and answered all my questions post-install. The price was significantly higher than I expected based on a prior boiler install, but that wasnt an indirect system. That is the only reason I didnt give 5 stars.

  • Review 158 (2019-04-27 - Rating: 5)

    First Annual cleaning of the new system. been super happy with my new furnace. Today Brian & Brendan completed the first service and cleaning. They both demonstrated complete professionalism and excellent customer service. Thank You guys.

  • Review 159 (2020-07-03 - Rating: 5)

    This company has some amazing employees. They are thoughtful, considerate, and not professional. The technicians are not those who will put ransom charges on or tell you there is an issue when one does not exists. I will continue to use Trombly for as long as I can and will recommended them to all my friends and family.

  • Review 160 (2019-03-09 - Rating: 5)

    On a Saturday our entire house smelled of oil so we called Bill Trombly and within an hour Brian arrived, explained the severity of our situation and got us back up and running with a smile! I will always get the service plan for the piece of mind of knowing help is only a phone call away no matter when the issue occurs. Thank you Brian!

  • Review 161 (2021-11-11 - Rating: 5)

    Dave was great. Spoke with me over the phone and asked the right questions and then when he did the work he explained what happened and what needed to be done to fix the issue. Great service. Having him come back to complete additional work.

  • Review 162 (2016-09-11 - Rating: 5)

    Terrific service and a great problem solver! Our tankless water heater had a recurring problem since 2004, no other service company was able to resolve it. Last year we decided to give Bill Trombly’s company a try - Shawn serviced it and took care of the issues and maintenance points that others hadn’t addressed. Because of our positive experience we called them to clean our split ductless A/C which was emitting a moldy odor. Again, another company wasn’t able to resolve the issue, but Shawn (again) did a “bag wash” procedure and we observed that it was much more thoroughly performed than previously. Shawn is polite, personable and most of all is knowledgeable and experienced – he provided us with very useful insights and explanations. We will definitely use Bill Trombly’s company for any other plumbing, heating or A/C issues we encounter in the future. Thoroughly satisfied!

  • Review 163 (2019-07-02 - Rating: 5)

    John H did a great job. Cleaned both air conditioning and heating units. Very friendly and knowledgeable! Will definitely recommend Bill Trombly to friends and neighbors.

  • Review 164 (2019-02-23 - Rating: 5)

    Id like to thank Brian and Brandon for an outstanding job they did put in our new furnace. Theyre very professional, friendly and thorough. Id like to thank them for finishing the job in 2 days.

  • Review 165 (2022-03-21 - Rating: 5)

    My parents home had a clogged main line. Dave B un clogged the pipe provided us with solutions and did not leave until the job was completed. It was a job well done! Highly recommended.

  • Review 166 (2019-10-23 - Rating: 5)

    John H must be one of your best heating technicians. Professional, courteous, explained what he was doing and why, as well as educating me on things to pay attention to. I would like to have John H back next year for my heaters annual checkup.

  • Review 167 (2019-01-15 - Rating: 5)

    We had a complete new natural gas furnace system put in...it took four days and during that time, Nick and Alex were extremely professional, great work ethic, and in explaining anything to me, were very personable, they represented Bill Tromblay in an absolutely first class manner. Their workmanship was top notch.

  • Review 168 (2020-07-13 - Rating: 5)

    I had the pleasure of John H. coming to my home help me with my bathroom faucet. He took the time to explain what was going on and provided detailed solutions for the repair. You will be fortunate if John H. is the professional assigned to your plumbing needs.

  • Review 169 (2020-04-08 - Rating: 5)

    I was nervous when I was told I needed to replace my furnace. Everyone at Bill Trombly helped me feel at ease. They took the time to explain everything to me and despite my house being a challenge as most old houses are...the techs were amazing and did what it took to get the job done and the heat on better than ever.

  • Review 170 (2022-10-08 - Rating: 5)

    Brian was very professional, answered all of our questions and explained our options clearly. He was able to diagnose and repair a leak in no time. Highly recommend!

  • Review 171 (2020-05-20 - Rating: 5)

    The previous owner of my home used this service, so I continued to do the same. I am happy that I di choose to stay with this service. I have no complaints about the services they have provided over the last eighteen months. I use them for my heating and air conditioning equipment, and have been very happy with the three times they have been to my home.

  • Review 172 (2019-12-04 - Rating: 5)

    Brian and his new co-worker arrived on time. Brian explained what he was going to do for the annual burner service. He also explained the advantages on the 2 year program which we bought. A pleasant experience working with them and the company.Bob

  • Review 173 (2021-11-30 - Rating: 5)

    Dave did a great job quickly fixing my septic system. It was urgent and he came out within a few hours. Very reasonable price as well.

  • Review 174 (2022-08-10 - Rating: 5)

    Were happy customers of Bill Trombley. Theyve done a number of projects for us and have always done a good job in our experience.Most recently theyve serviced our Laars Mascot-II heat/hot water unit. They put the customers needs first.

  • Review 175 (2023-02-04 - Rating: 5)

    Alex did a great job cleaning my boiler. He explained the reason for dirty electrodes and adjusted them for a more efficient burner operation. Thank you Alex!

  • Review 176 (2023-05-22 - Rating: 5)

    Phillip was very precise, professional and respectful. He definitely knows what he is doing. I hope we have him again next year for our annual maintenance.

  • Review 177 (2019-05-08 - Rating: 5)

    We had Fujitsu mini-splits installed in 2017, this is the second annual maintance and the technicians are always great! Alex was friendly, respectful, and very knowlegeable about the units! We couldnt be happier about choosing Bill Trombly for all of it!

  • Review 178 (2017-09-21 - Rating: 5)

    Bill Trombly installed my mini split system June 2017. The system works great and the installation went really well in spite of some challenges installing one of the heads on the opposite side of a chimney.Very professional and knowledgeable. I will certainly call on Bill Trombly for future projects.

  • Review 179 (2022-02-22 - Rating: 5)

    Lee & Zach were on time, professional and friendly! They were able to troubleshoot unexpected repairs successfully, saving me a couple headaches afterwards. I appreciate their work & would highly recommend them!

  • Review 180 (2023-12-12 - Rating: 5)

    Bill was great ! Took care of the clog and cleaned up after himself! Very timely. Would use Trombly again!

  • Review 181 (2022-07-19 - Rating: 5)

    Had an emergency with my pump in basement that functions with our downstairs bathroom. They were out in under 1,Dave B was awesome. Will use them form now on and highly recommend

  • Review 182 (2020-02-20 - Rating: 5)

    The service people who have come to work on the plumbing, heating and electric issues in my home have all been incredibly professional, friendly, knowledgeable, helpful and conscientious. Billing has always been straight forward. I appreciate the care they take to make sure that I am a satisfied customer.

  • Review 183 (2019-10-16 - Rating: 5)

    John was very detailed about the work he was proforming. We are new customers to Bill Trombly and he was excllent! John explained all the things that the company could do to help us on other areas that would help us. Great customer service!

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