Basnett Plumbing, Heating, AC & Electrical

Located in Littleton, Massachusetts

Address: 438 King St, Littleton, MA 01460, United States

Phone: +1 978-272-0549

Rating: 4.9

Services

Online estimates
On-site services
Repair services

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-12-26 - Rating: 5)
Excellent experience with this company! I was able to get an appointment within a few days. Matt the technician was courteous and explained everything clearly. He was very thorough and systematic in all of the maintenance steps on both of my furnaces. Basnett was great about providing estimates quickly for all services. I would highly recommend this company for any maintenance or repair needs. I will definitely be sticking with them going forward.

Review 2 (2024-12-23 - Rating: 5)
Basnett is a very reliable company. Crew were very professional, prompt, knowledgeable and problem solvers. Cam, Gabe and Zack did an excellent job installing our new heating and cooling system midst tight timelines to get our home warm as soon as possible. Electricians Joe, Nick and Dan were great at problem solving and getting us connected and warm within the next day. Paul helped make the installation perfect, did all the troubleshooting and finalized the install. Very happy with the workmanship and professionalism. Basnett provided interim space heaters and Anthony helped make this process easy. Recommend Basnett for any heating and cooling services.

Review 3 (2024-12-15 - Rating: 5)
Basnett plumbingI highly recommend this family owned company. They go above and beyond any expectations you might have. My husband and I are elderly and our boiler was 45 years old. My boiler started leaking and they are the first company I called. Andy who was the sales person was very compassionate, professional, empathetic and awesome. He did everything in his power to make sure we got financing for this boiler. We are very thankful for Andy and everything he did to make sure we had heat and a new boiler.Zach was the installation technician who brought someone here to help him. Joe was the electrician that came to install the boiler. All three of these guys were very professional and very hard workers. They got to our house at 7:30a.m and finished at 8 pm. Joe stayed the whole day and made sure the job was finished before he left. The job was supposed to take 2 days and it was done in one day. Joe was phenomenal!!The office staff were very friendly, polite, compassionate, and very helpful.We have never met the owner who has been in business for a very long time. You can tell the owner is an exceptional business owner. The employees that we came into contact with were all very caring, compassionate, happy, and professional. And loved their job. It showed through and through!! What an incredible company, we can’t thank them enough! We highly recommend them.Linda and Bob valcourt

Review 4 (2024-12-13 - Rating: 5)
Our service technician Wayne is totally professional. He spends enough time to completely explain the problem and offer the best solution(s). He respects the customers home, keeps his working area neat. The job is done right the first time. Highly recommended!

Review 5 (2024-12-21 - Rating: 5)
Jay was very knowledgeable, took the time to explain things to us and answer every question we had. I really appreciated the time he took to make sure we were happy with the services we received. We will be booking repair services as a direct result of our experience and look forward to working with Jay in the future.

Review 6 (2024-12-19 - Rating: 5)
I had been struggling with my boiler that randomly turned off over multiple years. Despite having multiple plumbers inspect it, none could identify the root cause and simply suggested replacing it. Then Bob from Basnett came to the rescue. He took the time to do thorough online research about my specific boiler and its symptoms, and he finally found the root cause. Thanks to Bobs dedication and expertise, my boiler now works perfectly without any random turn-offs. I am incredibly grateful for his exceptional service and highly recommend him to anyone in need of a reliable and knowledgeable plumber!

Review 7 (2024-12-22 - Rating: 5)
Phinias was great! He was very patient as we are new home owners and I had a lot of questions! He was very thorough and explained everything to me so we could make informed decisions and understand the process of maintaining our furnace and AC. We would definitely recommend Phinias and Basnett.

Review 8 (2024-12-22 - Rating: 5)
After 3 visits from a previous company, N-Grid, and 2 (or 3? I honestly lost track at some point) visits from Wayne and his assistant, my furnace is now functioning decently. It was probably not installed properly in the first place and will likely continue to have ongoing issues but Wayne proved he could at least keep the darn thing going :) And he and his assistant were extremely nice and provided excellent customer service throughout.

Review 9 (2024-12-03 - Rating: 5)
Phineas was very courteous, friendly, knowledgeable. He diagnosed the problem with my gas heating system and got it running. He explained that l need to replace the filter, why, how often, what type to buy and how to replace it myself. He recommended that l purchase a maintenance plan for all my plumbing needs and appliances, but l will wait as l will use someone closer to Townsend.

Review 10 (2024-11-12 - Rating: 5)
Nick was super friendly, courteous and knowledgeable. He was forthcoming with the initial fee for service, as well as any further work that needed to be assessed and done. He provided great insight to the issue at hand and how it could be prevented in the future. I highly recommend Basnett for any plumbing needs!

Review 11 (2024-12-18 - Rating: 5)
Weve always received outstanding service from Basnett, but Matthew in particular was great. He was informative, he worked quickly, and we were even able to chat about our shared love of Star Wars. Basnett remains our go-to for our plumbing and heating needs.

Review 12 (2024-12-12 - Rating: 5)
Abelino is absolutely first-rate - you honestly cant get better. Not only did he help us with our faucet problem, showing us where to get the best quality for the best price, he also noticed other issues and helped us troubleshoot before they became issues. World-class service from an incredibly nice man!

Review 13 (2024-12-26 - Rating: 5)
Bassett was great. Instructions were clear as to what to be prepared for. Day of, received an email and text with who to expect and their bio. Abelino was great, very nice and professional. Would definitely recommend!

Review 14 (2024-10-05 - Rating: 4)
Wayne did a great job installing the new water heater. He and his assistant worked very hard removing our older tank and installing the new one, since we have a fairly compact area in our unit where the tank is located. Wayne has a ‘can-do’ attitude and I recommend him to everyone who needs pluming, installation and electrical needs.The only reason I did not give ‘5’ star is because the issue (cloudy hot water) did not get resolved by replacing our water tank.Keep up the good work Wayne and team

Review 15 (2024-10-18 - Rating: 5)
Basnett Plumbing gave a pleasant, fast and efficient response to our concern. Technician was scheduled between 10:30-12:30. Received call that technician was running EARLY, so was able to have concern addressed without waiting around all day.Technician explained everything thoroughly. He, too, was very professional, pleasant and was not dismissive.. work was completed and invoice explained in detail.Thank you Basnett.

Review 16 (2024-10-31 - Rating: 5)
The technician who came to fix my failed ejector pump was Nicholas Roy. We were very happy that he was able to replace the pump the same afternoon. Nick kept me informed through the process and explained clearly what he was doing and what the cost would be. Very competent and personable and a good communicator.

Review 17 (2024-10-26 - Rating: 5)
My heat and electric went out at 3pm on a Saturday, they had Dan at my house in less than 2 hours. He was kind, immediately addressed the issue, and took great care of us. We are thrilled with Basnett and would highly recommend to anyone looking for some help with their home.

Review 18 (2024-08-12 - Rating: 5)
Great experience with Basnett recently. We had an issue with AC arise unexpectedly when outside temps were 90-plus. Basnett responded quickly and made booking the appointment via text message easy. The technician - Matthew - was awesome. Very personable, answered all of my questions, and kept me apprised throughout his time at the house. Big thanks to Matthew and Basnett.

Review 19 (2024-12-28 - Rating: 5)
We were more than happy with Mr Wayne Lambert service👍 would recommend his service. Comfort and joy took on new meaning with a furnace repair on Christmas Eve🎄

Review 20 (2025-01-04 - Rating: 5)
Basnett plumbing was quick to respond to my service request. Nicholas came out right on time and quickly diagnosed and fixed the problem. He was very polite and knowledgable. Highly recommend!

Review 21 (2024-09-30 - Rating: 5)
So sorry for this late review! Matthew performed our heat pump maintenance and was professional, knowledgeable and most of all kind! Explained things clearly and answered any questions we had. Very happy with the products and service we’ve received from Basnett!

Review 22 (2024-09-17 - Rating: 5)
Scheduling a technician was easy and they arrived on time, on short notice. We worked Daniel C., who was great. Very professional, easy to work with and answered all my questions. Went the extra mile assessing the issue with a ceiling fan and clean work installing a new outlet for our stove.

Review 23 (2024-11-22 - Rating: 5)
Let’s get straight to the point!! Basnett Plumbing, Heating is Fantastic!!! 👍I do feel the pricing is a little bit inflated…But YOU DEFINITELY get what you paid for!!My service Tech Phinias was Awesome 👏Courteous, friendly, knowledgable😃My home is now warm & cozy!! Ready for the winter👌Many more projects in my future…Basnett is on the top of my contact list…

Review 24 (2024-11-26 - Rating: 5)
I have been a regular customer of Basnett Plumbing for over 20 years and have always been happy with my service. Most often Wayne Lambert has been our technician, assisted by Aanycia Rivera over the last few years. Both Wayne and Aanycia have been friendly and professional in every instance, offering clear diagnostic information when troubleshooting and giving a full set of options for enhancements or repairs. While procuring professional services of any type can be a harrowing experience, I have always felt confident that I will be getting a completive price from this company and honest reliable service from these particular technicians.

Review 25 (2024-10-22 - Rating: 5)
I found Basnett about a year ago and they have helped me finally fix multiple systems in my house. My water boiler had been faulting for years so Taylor realized that it needed to be vacuumed out. He was the first person in 4 years (and I had several HVAC people/companies here try to figure it out) to even think to check inside the system.Then I had Bob clean my ducts and he also replaced a broken thermostat on the spot, having exactly what I needed in his van.Last Wednesday my water boiler faulted yet again and when I called at 8pm assuming to leave a message for the morning, Abby had Phinias at my house by 9pm. He was great and he discovered that the fan had to be replaced.Basnett’s customer service team, Mike and Abby were the ones assisting me, did an incredible job making sure that I would have the part asap and they kept me updated on the status of the situation. By Friday morning they had received the part and Jay had it replaced by 10am. I couldn’t have been more impressed with how fast it was fixed and I was so happy with their help!Every job that Basnett has done for me has been thorough and completed in a very timely manner. Their technicians are highly skilled and professional, and I am thrilled that I can count on them for any issue that arises.

Review 26 (2024-09-09 - Rating: 5)
From the initial phone call to request a quote, to Jake Basnett coming to our home to review the scope and options for us to add either ducted heat pumps or mini-split units, to receiving multiple quotes with several options, and then the installation done by Zach and Calvin, as well as an electrical panel upgrade by Joe, we were so pleased with the professionalism and friendliness by all we were in contact with. The service we received was top notch all around and the explanation of the work to be done and as it was being done was so helpful. And the visit by Jake after the installation (with a gift basket) to check on everything was just an added touch I don’t think I would have received from another company.I would highly recommend Basnett to anyone looking for the services they provide; plumbing, HVAC, and electrical.

Review 27 (2024-08-22 - Rating: 5)
Our bathroom drain was clogged and within two days we were able to get service from Basnett. Kialy did a fantastic job walking me through the process, setting expectations, and even shared how the best maintain a healthy drain. He even cleaned as he went! Overall it was a great experience, and Ill be calling them again for my plumbing needs.

Review 28 (2024-11-20 - Rating: 5)
Wayne and Aanycia were fantastic! Always on time, very personable, knowledgeable, great at explaining things and answering questions. My new water heater and pipes around it look great!

Review 29 (2024-01-31 - Rating: 5)
Called this morning to repair a leaky toilet, and am happy I chose to have a new toilet installed by the nicest technician ever, this is a company totally focused on customer needs, and gets the job done quickly. The technician took a photo of the crack in my toilet caused by a local unlicensed tech.Yesterday, I had a dual-duct heating/AC unit installed in my bedroom. I initially spoke to Anthony about the details of the unit and cost; he said there would be veterans benefits, and no interest financing. Nancy from his office called after my discussion with Anthony to arrange the financing details and unit installation. The process was seamless from discussion to installation.Yesterday, Roger Morse and a young and eager crew of technicians began work. Everyone knew what they were doing; those who came in my home put boot covers on (much appreciated); the unit was up and running within 3 hours. Roger reviewed the system operational details with me before leaving.Today Anthony came by to deliver a gift basket full of goodies, much appreciated, and to make sure that I am satisfied with the equipment installed and happy with how it operates.Roger Morse also came by to install the air filter for the bedroom dual duct system. It turned out to be quite a job to connect all the wiring, but the end result is I have an energy efficient home.All electric, no fossil fuel footprint, and I thank Basnett Plumbing for helping me with that goal!I highly recommend Basnett Plumbing for any and all plumbing, heating, electrical, and AC work in your home. They are flexible, professional and great to work with on any project, small or large.

Review 30 (2024-12-19 - Rating: 5)
Abelino Tejada, professional, attention to detail, and has outstanding customer satisfaction skills that never go unnoticed. I always appreciate the exceptional level of care and service that Basnett provides. Thank you for going above and beyond!

Review 31 (2024-11-15 - Rating: 5)
I thought Wayne and his apprentice Anicia did a great job in getting to the problem quickly. I think Wayne pretty much knew before getting started that the problem could be the panel where a power surge was probably the issue. Very pleased.Today they received my panel for the hot water heater. Wayne and Anicia came to install it and thankfully the hot water heater came right on!! Wayne and Anicia were very personable and answered all of my questions. Thank you!!

Review 32 (2024-12-10 - Rating: 5)
Wayne is a pleasure! He successfully replaced my Grohe shower valve, and offered suggestions to address my low household water pressure. I plan to hire him for all future plumbing work!

Review 33 (2024-10-22 - Rating: 5)
Taylor did an excellent job installing my appliance and took care of tricky aspects very well. He took his time to do a thorough job. High ratings

Review 34 (2024-08-22 - Rating: 5)
Huge shoutout to Anthony for his expertise and for walking us through each service proposal to make sure we found the very best service for our home and our budget. Anthony went above and beyond and we are very grateful for his help and availability! If you have any questions about Mass Save programs, Basnett will help with that as well!During installation, Sam, Josh, and Joe were excellent and very professional. We also appreciate how respectful they were of our space, the backyard, and our neighbors. My dog especially loved having them around! We are extremely happy with the quality of work and will recommend Basnetts services to our family and friends.Thank you to the entire Basnett team!

Review 35 (2024-12-01 - Rating: 4)
Wayne Lambert did a great job,. He explained what happened and want needs to be done. Bassinet did a great job in replying to my need and I would recommend them, they are little pricey but quality work.

Review 36 (2024-10-28 - Rating: 5)
Had an unexpected leak from our washer. Basnett was able to schedule Phinias ASAP and within a few hours, got us the necessary equipment replaced to resolve the leak and put our minds at ease. Great work!

Review 37 (2024-10-11 - Rating: 5)
Matthew did an excellent job of servicing and cleaning all the components of our mini-split system! He is extremely competent and detail oriented and clearly takes pride in doing a great job. Matthew also ensured that the areas where he worked were left immaculate. Thanks for the exceptional service!

Review 38 (2024-05-10 - Rating: 5)
The Basnett team is amazing! Today they installed a new bathroom faucet and updated the plumbing. This was a difficult job as the pedestal sink had to be removed. The Basnett team delivered as expected! It looks amazing.

Review 39 (2024-07-07 - Rating: 5)
I was very pleased with the service provided by Wayne Lambert and another tech working with him. Both were professional and pleasant to speak with. They clearly described the issues they were dealing with on my water heating system, and outlined the options available to me for long-term maintenance. I’d work with them again and would definitely recommend them to others.

Review 40 (2024-08-28 - Rating: 5)
Anthony and the Basnett team were great. My mini-split system is working very well. The installation process was handled very professionally; it was as unintrusive as possible.

Review 41 (2025-01-06 - Rating: 5)
Jay is great, always shows up on time. He is very knowledgeable in his craft. He is a pleasure to work with.

Review 42 (2024-03-11 - Rating: 5)
We had a great experience with Basnett. Our 24 year old basement zone Trane XE90 finally gave up the ghost. When I called Basnett, Madeleine in the scheduling department was very helpful and friendly. Senior Technician Jay Agnew came over within an hour or so, and diagnosed the multiple issues with our gas furnace. When we mutually determined that it was not the best or safest course of action to repair the furnace, Jay quickly put us in contact with Anthony Kent who came over and gave us all the options for replacing our system. There was no hard sell or pressure to spend more than we needed to. Just an expert and honest evaluation of our options and what incentives are available through the state for the replacement equipment. We were so impressed that we have decided to go with them installing new heat pumps and gas furnaces for both zones in the house. Basnett is a family owned business that actually cares about their neighbors, which is a rarity when so many HVAC companies in MA are getting consolidated by investment companies. Highly recommended for their service, pricing, responsiveness and the quality of their employees.

Review 43 (2024-12-21 - Rating: 5)
Basnett and Phinias provided a competitive quote in a short amount of time. We decided to move forward with a water heater purchase and installation. This work is pending arrival of the water heater from the manufacturer.

Review 44 (2024-10-22 - Rating: 5)
Nick came and thoroughly explained everything he was doing. He did not make a mess and cleaned everything up and put things back under the sink when he was done. We appreciate the work he did.

Review 45 (2024-09-05 - Rating: 5)
Michael’s and his crew did an absolutely fantastic job replacing my electric panel and installing a power charger.Very friendly, communicative, and the best price around!Thank Basnett electric company 👏

Review 46 (2024-11-04 - Rating: 5)
Taylor was courteous, friendly, and pleasant, and quickly diagnosed the root cause of the issues. Based on my experience I highly recommend Basnett, and will consult them again if issues arise! Thank you, Taylor!

Review 47 (2024-08-19 - Rating: 5)
Our electrician, Dan was great. He was knowledgable, hardworking, and overall fantastic. Helped us out a lot with planning a new panel and installed half a dozen new light fixtures in our house. Would highly recommend Dan and Basnett!

Review 48 (2024-09-16 - Rating: 5)
I highly recommend Basnett HVAC. I had a pair of 20+ year old AC units fail just before the first heatwave of the summer and decided it was time for a complete overhaul of my HVAC systems. Jake Basnett was on site within a few days and was a pleasure to work with in refining a proposal for dual heat pump systems (one ducted, one ductless) and upgraded FHA furnace for auxiliary heat.Although it was a fairly large project, installation went smoothly thanks to Sam and Josh on the HVAC technician side and Joe and his crew on the electrician side. All were courteous, professional and willing to address any questions or suggestions that I had. Great work by the entire team, including Nancy on the scheduling side.Update: new oil FHA furnace was commissioned today. Would have been done earlier but there was delay on getting a couple of parts from the manufacturer. Paul got the burner setup and ensured the duct pressures set correctly in both heat and cool modes answering any questions I had.

Review 49 (2024-08-06 - Rating: 5)
Highly recommend Basnett! Taylor was great! Very knowledgeable, efficient but thorough and friendly. And they came so quickly for an emergency call. We will definitely be repeat customers.

Review 50 (2024-10-19 - Rating: 5)
My entire experience was great, from the way the office (Madeleine)quickly responded to my online request and walked me through their entire process, to their service tech Bob who showed up exactly when expected and cheerfully professionally did his job. I will definitely be using this company on the future.

Review 51 (2024-12-10 - Rating: 5)
Taylor was awesome. He gave reasonable estimates before any work. He was extremely curteous, efficient and neat. And he pointed out a few important maintenance issues to think about. All in all, terrific and timely service from the Basnett team, as always.

Review 52 (2024-09-22 - Rating: 5)
We had Bob D. come to inspect our water heater and to make sure everything was up to par. He was extremely knowledgeable, friendly and professional and mapped everything out for us in a logical manner. He made sure that we were satisfied with the work that was being done. We couldn’t have asked for a better tech. Thanks Bob!

Review 53 (2024-12-13 - Rating: 5)
Phinias is a knowledgeable, skilled and very helpful technician. He solved our problem quickly and gave good advice.Thank you to him and Basnett

Review 54 (2024-11-23 - Rating: 5)
Wayne and Aanycia Were fantastic! They were quick, knowledgeable, and friendly. Didn’t even wake up our baby during her nap time!

Review 55 (2024-08-22 - Rating: 5)
Anthony Kent is a true asset to Basnett! He came to my home and spent a ton of time determining the right solution. Anthony answered tons of complex questions and had a solid understanding of the engineering behind the mini-split tech. I would trust his suggestions 100%. Thanks again Anthony!

Review 56 (2024-09-11 - Rating: 5)
Phinias Muchirahondo from Basnett Plumbing replaced our tankless water heater. We found him vey courteous, and knowledgeable in his work, and very helpful in explaining our options. We will give him 10/10. Fully satisfied. No complaint. Thank you Basnett and Phinias.

Review 57 (2024-06-17 - Rating: 5)
Taylor did an amazing job helping us diagnose our water heater issue. He explained everything clearly to me - several times - and left us with a clear path of action to repair what wasn’t within his responsibility to fix (this is for a neighborhood pool which also contracts a pool operator). What he suggested worked and we’re so grateful!

Review 58 (2024-11-07 - Rating: 5)
Bob was great. He and Jake got the job done quickly and in a friendly manner while he respectful of my pets.Update: had Zachary and Daniel out to install an ERV into my hvac system. Did a great job and went the extra mile cleaning the place up better than they found it. Pleased with the service and work done.Update: Nick came out and fixed a bunch of failing ball valves. Professional and detail oriented work got the job done.

Review 59 (2024-07-23 - Rating: 5)
Phinias did an excellent job, as usual! He answered all my questions and did a great job explaining what needed to be done. I am very happy with the result. Thank you!

Review 60 (2024-10-08 - Rating: 5)
Taylor was honest, friendly and did excellent work. I would highly recommend Basnett Plumbing, Heating, AC and Electric, and I’m making them my go to service from now on.

Review 61 (2024-04-29 - Rating: 5)
Mike and Dan did exactly what I was hoping they could. It was the perfect experience and the new chandelier and dimmer have been lighting our lives ever since. Nice job fellas!

Review 62 (2024-08-21 - Rating: 5)
Taylor was on time, very knowledgeable and very professional. He is probably one of the nicest people I’ve ever met!!! 10 starts out of 5!!

Review 63 (2024-10-22 - Rating: 5)
8/12/2024Daniel debugged my plug does not work when there was a big rain issue. He was very smart in fixing the issue and didn’t charge me extravagantly! Nice work!10/22/2024Zack and Cam come to install a 400 CPM hood vent this morning. They are professional, very knowledgeable, and very polite. The put protection pads down before working and cleaned up the path very nicely. They did a beautifully job. I’m very happy to have a working hood vent! Nice work!

Review 64 (2024-10-14 - Rating: 5)
Always a great experience. Daniel took the time to explain what he was doing and how he determined the source of the problem. He was quick and efficient and friendly.

Review 65 (2024-11-21 - Rating: 5)
[Spring 2022] This is a fantastic company. We used them to install 3 heat pumps in our ranch. The sales manager was extremely responsive, patient (I had a lot of questions), thoughtful, and upfront throughout the process. He answers his emails and phone calls! The install team was excellent, careful, thorough and professional. I vetted four companies before choosing Basnett. They were the most expensive but by far the most professional and responsive. We are very happy with the outcome. This is money well spent. I look forward to a long relationship with the company.[Update Fall 2024] We continue to use Basnett for our annual service needs. Theyre fantastic! A huge shout-out to Wayne, Aanycia, and the office, for the great service, super-friendly attitude, and great work.

Review 66 (2024-12-26 - Rating: 5)
Phinias was friendly, professional, and very efficient. We were very happy with the service.

Review 67 (2024-07-23 - Rating: 5)
I had Kialy came in today to fix the sump plumb in my basement. He did an excellent job- very professional, courteous and effective. Highly recommend his services!

Review 68 (2024-06-20 - Rating: 5)
Called at 7:00 this morning (during the heat wave) and was able to secure an appt for between 11:30-1. Got notification he was on his way and Phineus arrived at 12:15. He went to work and had us up and running within an hour. He was knowledgeable, friendly and professional. Consulted with us about proper maintenance. Very good experience. I would recommend!

Review 69 (2025-01-07 - Rating: 5)
Great service. Abelino was friendly and informative. I would definitely recommend this company.

Review 70 (2024-04-05 - Rating: 5)
Basnett is hands down the best company to work with. Anthony Kent helped me with a new system for my home. My installers were Zach Menard and team and the electrician was Joe Poli. Anthony was not only the most thorough with me but he also spent the most time and went into the most detail with me every step of the way. I bought two new heat pump systems for my home and out of 4 estimates he and his team were the only ones that I felt actually cared and did not just want to sell me a system and move on. Zach was super kind and informed me of everything he was going to do before doing it so I was comfortable. He treated my home like his own and he even brought a fancy vacuum and cleaned up better than I had it before. Nancy in scheduling was also fantastic to deal with. Every step of the way from proposals to delivery of the product and rebate applications Basnett is head and shoulders above anyone in the immediate area. I am very thankful to the team and for choosing Basnett.

Review 71 (2024-08-26 - Rating: 5)
Michael and his apprentice did a great job and were very flexible as we were shifting things around. They did great work and were extremely responsive.

Review 72 (2024-05-19 - Rating: 5)
We had very professional and punctual service from the Basnett staff from the initial home visit by Anthony Kent, through the entire install of a new heat-pump water heater two days later. The electrician (Joe and Nick) and plumbing (Sam and Josh) teams that worked together for the afternoon-long job did a complete removal and install and cleanup very efficiently and seamlessly. Happy to recommend Basnett for you home plumbing and heating needs.

Review 73 (2024-02-09 - Rating: 5)
Great service, good communication, always very responsive to emergent needs. They took great care to minimize collateral damage to our antique house while conducting repairs after water pipe burst, and our insurance inspector commented how impressed he was with how they conducted their work. Well definitely be continuing to do business with them!

Review 74 (2024-07-11 - Rating: 5)
Basnett plumbing did a great job for me when I needed them . Very professional and knowledgeable service. Taylor was very personable and had a great attitude. I would 100% refer them to all my friends

Review 75 (2024-08-23 - Rating: 5)
Wayne Lambert did a great job fixing my basement sink and faucet and even resolved issues I wasnt aware of. Very happy with the work.

Review 76 (2024-02-20 - Rating: 5)
Excellent service - highly recommend! The office called me right back to schedule. Received text reminders and a picture and background of the service provider. Service provider arrived promptly exactly as promised. They were neat, courteous, and they were kind to my annoying dogs. I would absolutely choose this company in the future!!

Review 77 (2024-06-24 - Rating: 5)
Matthew S. was our technician today. He arrived promptly at the beginning of the window we were given. He was friendly, helpful, and thorough. He offered some easy tips to help us take good care of our HVAC system as well which was greatly appreciated.

Review 78 (2024-09-17 - Rating: 5)
Daniel was fast, efficient and professional. Job was responded to and resolved within an hour of calling. Very happy with Basnett.

Review 79 (2024-07-16 - Rating: 5)
I was very pleased with Basnett and their service my furnace/air conditioning. Matt is phenomenal. Super guy and great at his job. Its a pleasure having him around to keep my system running smoothly.We have used Basnett for many years for all of our HVAC and plumbing maintenance, repairs, and installations. This is a quality company with excellent employees and professional service.

Review 80 (2024-09-24 - Rating: 5)
Taylor was great. He did a very thorough job was most helpful explaining future work which will need to be done.

Review 81 (2024-03-11 - Rating: 5)
We used Basnett to install a heating pump system in our house. As it was a big project for us, we were very grateful to Anthony, who met us both in person and online several times to talk through the plan and answer all of our (MANY) questions. Zach led the install, and he and his team were very detail-oriented. It was clear they cared a lot that the installation was done to perfection. They also kept us in the loop about what was happening each day, which we appreciated. Basnett also managed the paperwork for our MassSave and local rebate requests. Everyone, from the administrative staff to sales to installation was so helpful and friendly.

Review 82 (2023-12-13 - Rating: 5)
Wonderful experience with Basnett from the initial estimate for replacing my furnace to exploring financing options to the installation. First there were 2 crew with 1 truck, then 2 more on truck 2, finally 4 trucks with a total of 8 very professional and considerate technicians who knew exactly what they were doing and happily answered all my questions. I got several quotes before doing this job and although Basnett was not the absolute cheapest I had a good feeling about them. Even the office staff. I value trust and good communication along with cost in any major installation or repair and I feel confident they will always stand behind their work. I recommend them without reservation.

Review 83 (2024-11-15 - Rating: 5)
Polite professional and punctual! Would highly recommend Dan to help with electrical work you made need done in your home

Review 84 (2024-09-18 - Rating: 5)
As a long-time homeowner, I have had my share of problems with contractors over the years. Not so much from a quality perspective as a customer service perspective. Most of these guys know how to do one thing, which is their discipline. The best ones get an assistant, sometimes their wife. The worst ones dont return phone calls, show up when they feel like it and generally act like you owe them something. Im the customer, not them.So when my plumber decided to go to the dark side, telling me he didnt work outside in the winter and passed on central A/C quote, I fired him.Basnett had installed our water heater so we figured wed give them a try. Glad we did. From sales to installation to customer service to final inspection, service and work were outstanding. They also filed for our rebate (central A/C and heat pump) got us 0% (for 18 months) financing. Shoutout to Josh and Sam for the work, Robin for customer service and Anthony for sales and overall management. Highly recommended.

Review 85 (2024-05-29 - Rating: 5)
Jay did a fantastic job repairing my AC system. He provided a thorough explanation of the required work and the time to complete the work. Jay made sure that the system was working properly before he left the house. I will definitely request Jay if any additional work on my heating or cooling systems are needed.

Review 86 (2024-07-15 - Rating: 5)
We had a problem with our mini-split unit, and Bob came on time and fixed everything very efficiently. He also gave us good advice on how to maintain the unit. Thank you!

Review 87 (2024-12-20 - Rating: 5)
Abelino came the other day to do our boiler maintenance and was just as knowledgeable and polite as all the guys we’ve met through Basnett. 10/10 would recommend.

Review 88 (2024-11-29 - Rating: 5)
Wayne and team went above and beyond in helping me to understand my options to address a tankless water heater issue

Review 89 (2024-05-28 - Rating: 5)
Taylor was professional, knowledgeable and arrived very promptly for an emergency appointment. Thank you so much!05/28/24:Phinias was professional, knowledgeable, answered all our questions and arrived on time for our Plumbing appointment. He was very considerate of us by wearing shoe covers indoors which we really appreciated. 5 stars!

Review 90 (2024-08-16 - Rating: 5)
Great service over more than a decade, installing and maintaining energy efficient HVAC systems, including minisplits. Also supportive in working through rebates, credits with MassSave.

Review 91 (2024-04-15 - Rating: 5)
Basnett is professional, efficient and pleasant to work with. Zach and Sam, the lead installers that we had, were always responsive to our questions and very communicative. The installation was smooth, executed in a timely manner, and the crew put a lot of effort into cleaning up at the end of each day.

Review 92 (2024-07-06 - Rating: 5)
Phinias was great. Basnett is a great company. I was incredibly impressed. I was late getting home from work and they waited. I can’t say enough good things about this company.

Review 93 (2024-11-13 - Rating: 5)
Jay, an awesome technician from Bassnett. He is terrific! He is knowledgable, fast, friendly and very respectful of our property. He provides our maintenance and troubleshoots any problem we have with our (very) old furnace. Hes a furnace whisperer!

Review 94 (2024-05-28 - Rating: 5)
Great experience with Kialy. Polite and thorough, explaining everything along the way.This is the second time we have hired Basnett and its always a good experience. I feel confident in the work performed and that my house is in good hands.

Review 95 (2023-11-10 - Rating: 5)
We had a great experience with Basnett installing two heat pumps for us this past summer. Jake helped us navigate through the options, explaining differences and patiently answering questions. Zach, Mike, Nick and Gabe did a tremendous job with the installation, again answering any questions we had or addressing our concerns. The office staff (Robin, Nancy and John) were super helpful and took care of getting us all of the rebates our town was offering for these systems. We have been very pleased with the system so far and couldnt be more happy with our experience with Basnett.

Review 96 (2024-02-27 - Rating: 5)
I have used Basnett now for a whole-home heat pump installation and plumbing work. I appreciate the diligence and care that Basnett puts into every one of their projects. Jake, Wayne and team are true professionals and are trustworthy partners for any HVAC/plumbing work you have in your home. I would recommend them to anyone!

Review 97 (2023-11-03 - Rating: 5)
When I bought my home my inspector said that the heating system was the cleanest he’s ever seen and to use this company since they had been the ones to service it last. Since then all of my experiences with Basnett Plumbing, Heating, AC & Electrical have been wonderful. Their staff (I’ve worked with Taylor, Phinious, and Jay to name a few) are all very professional and knowledgeable and it is clear that they take pride in their work. They’ve helped me with all my issues to date and have also taken the time to explain their work to me along the way. Very happy customer here and I would definitely recommend their services!

Review 98 (2024-12-20 - Rating: 5)
They are so professional from start to finish. Always on time. Keeping you informed about all parts of the prosses.

Review 99 (2023-12-15 - Rating: 5)
Phinias made three plumbing visits in as many weeks to fix things that went sideways one after the other and has been fantastic!Matthew also came to help with furnace and AC cleaning and was excellent! Friendly, straightforward, honest in his efforts.Jay from the Basnett team was fantastic in his honest, straightforward, and affable approach to explaining both the immediate repair of our AC on an early hot MA day, as well as the longer term planning for our AC needs, given that we have a dated unit at our home. He was knowledgeable and friendly, and we appreciated that he was able to get our AC up and running very quickly. Highly recommend their service!

Review 100 (2024-01-17 - Rating: 5)
Jay Agnew was a stellar tech. He was personable and made quick work of assessing our problem and finding the source. Cant say enough good things about him.Dispatch was pleasant over the phone, and had Jay over to our place in no time.Excellent service all around, and will be my go to company for heating, air, and plumbing.

Review 101 (2024-01-11 - Rating: 5)
Basnett Plumbing is our go-to contractor for all things plumbing related. Appointments are easy to schedule; they did a great job installing a water heater: on time, fast, and great clean up. Then, 5 years later, the water heater manufacturer reported that the water heater was defective. Basnett helped us arrange the no-cost replacement (we just had to pay Basnett market rates for labor for installation), and they replaced it within a week! Communication is great all the way around; cant recommend them enough.

Review 102 (2024-09-02 - Rating: 5)
Jay came by for the annual A/C update. He was incredibly professional and I couldn’t have been happier with the service. Thanks!!

Review 103 (2024-10-08 - Rating: 5)
Phinias was awesome. Thoroughly explained and fixed the issue quickly to get our hot water working again at a fair price. Oil boiler maintenance went smoothly and he kept things very clean. Solid service as always.

Review 104 (2024-11-25 - Rating: 5)
What a great company! Wife and I just moved to new house and of course had problems with heating system. Company was great from our initial interaction. Representative who answered our call on Saturday( sorry forgot her name) was helpful and knowlsdgeable. Technician Jay was top notch and explained everything to us and made some recommendations. We are now customers and have to say my wife was impressed with the text she was sent that told us who the technician was, and their background. Gave us a welcoming feel and we will definitely use again. All around great experience.

Review 105 (2024-10-26 - Rating: 5)
Phinias was extremely professional/personable and did a wonderful job with the annual inspection of our plumbing and made reasonable recommendations. I would recommend Basnett to anyone in the area for plumbing, AC, or heating needs.

Review 106 (2024-03-11 - Rating: 5)
Truly a great experience. Mathew S was knowledgable and thorough. He went above and beyond to replace a part we wanted him too. Service was delivered with respect, and he was a pleasure to have in our home.

Review 107 (2024-03-07 - Rating: 5)
Both Phineas and Kailey were excellent and set a new standard in my book for friendly, professional and competent workmanship. They accomplished the task quickly, cleanly, and efficiently. I would not hesitate to reach out to them for other work.

Review 108 (2024-01-02 - Rating: 5)
I’ve been a customer of Basnett Plumbing, Heating, AC and Electrical for many years and have always been extremely satisfied with their service. Jay our technician was prompt, friendly, and knowledgeable, and did a great job fixing our recent furnace problem. Both Rebecca and Madeliene in the office were patient and supportive getting our appointment scheduled on short notice so Jay could get our system back up and running. Thank you!

Review 109 (2024-08-12 - Rating: 5)
Service technician was timely and professional. He identified the problem to me, and solved the issue with my ductless units. Great experience!

Review 110 (2023-10-06 - Rating: 5)
As a new homeowner I was delighted to find Basnett. They are full service, honest and provide great technicians and care. I will be recommending them to my friends. I initially called them for an estimate on a new water heater and some spigot/valve shut off replacements. Phineas came out and checked things out, got me the estimate and did the work that day. I next called for inspection, cleaning of my furnace in preparation for fall/winter. Matt showed up on time and went over everything with me start to finish showing me what I needed to know. Both technicians were very courteous, knowledgeable and professional. I’m glad I have included them as part of my home care team!!I highly recommend them!

Review 111 (2023-08-22 - Rating: 5)
We had a great experience with Basnett, particularly with Anthony. The crew who installed our new water heater and mini splits did a fantastic job! Zach Menard was a big help in answering all of my questions and addressing my concerns. His colleagues, Gabe, Nick, Mike, Dan, Sam and Aanycia all worked so efficiently and were all friendly and accommodating. Overall great experience having Basnett do this upgrade for us!

Review 112 (2024-04-02 - Rating: 5)
Wayne and Anise were an absolute treat to have over. It was lovely to see the mentor/mentee relationship they had. They helped with multiple projects and were thoughtful and kind through the whole visit with both me and each other. I was also thrilled with how quickly they were able to come and get the work done.

Review 113 (2024-05-17 - Rating: 5)
Fantastic spring tune up. AC working great. Phinias has been servicing my equipment across a couple of homes for years. One of the Top Professionals in the Business!

Review 114 (2024-07-27 - Rating: 5)
Kialy came to do an annual cleanup for our heat pumps. He was very patient with my questions and did an awesome job.

Review 115 (2024-12-19 - Rating: 5)
Jay Agnew was the consummate professional. He is a five star technician!

Review 116 (2024-05-30 - Rating: 5)
Taylor was professional and did a fantastic job. Basnett was responsive and delivered services in a timely manner. Highly recommend.

Review 117 (2024-01-30 - Rating: 5)
I have used Basnett Heating & Plumbing for several years. Every person that I have encountered with Basnett has been knowledgeable, professional and helpful. Matthew Stroffoleno is a technician who has really set a high standard. His expertise, ability and kindness are very much appreciated.

Review 118 (2023-06-06 - Rating: 5)
We have had excellent experiences with Basnett! The staff are all very friendly, professional, and knowledgeable! They always take the time to explain the problem and give a clear solution. I also appreciate the text when they are on the way, both for planning and also security so you know the right person is coming to your door. We have had hvac service as well as plumbing services recently and have been happy with all technicians!

Review 119 (2023-11-28 - Rating: 5)
Matthew came out to do our annual service. He was so friendly, courteous, and knowledgeable. He recommended replacing one piece for safety issues, which I so appreciated, and took the time to show me the faulty piece afterwards to explain more fully. Would highly recommend - great work, prompt communications, and punctual!

Review 120 (2024-02-18 - Rating: 5)
We had a great experience with Jay! We encountered an issue with our heating oil not feeding to our boiler and water heater and Jay from Basnett came out two hours early (when your home isn’t heating this is a great thing!) and fixed the issue. Jay also spent the time to talk to us about our heating system, provide advice and tips and was very professional!

Review 121 (2024-12-27 - Rating: 5)
Wayne did an excellent job of replacing a faulty water shutoff and replacing a gas line shutoff valve. Explained everything and completed the job in total synch with my DOGS walk.

Review 122 (2023-09-01 - Rating: 5)
These guys are the only team I would consider using. Not only did they do the sizing of the furnace and heat pump units but they were the only ones who sized my duct work. Basnett’s entire staff so professional and knowledgeable and friendly. I ask a lot of questions and their willingness to take the time and explain was unbelievable. The entire service was white glove and we’re thrilled with the results.

Review 123 (2024-06-11 - Rating: 5)
Taylor was great! He was kind, polite, very knowledgeable and respectful. He was very efficient and kept me informed every step of the way!

Review 124 (2024-04-24 - Rating: 5)
Taylor W. at Basnett did an amazing job resolving our boiler/hot water issue. This was the third company we had out, and first to genuinely understand the Buderus/bosch setup. I was astonished how quickly and fully he diagnosed and resolved a wiring issue (from a prior company). Reasonable cost and very professional, I’ll continue using Basnett for our HVAC needs and highly recommend.

Review 125 (2024-08-16 - Rating: 5)
Jay was great! Great communication throughout the service and solid, fast work to get everything done.

Review 126 (2024-04-02 - Rating: 5)
Wayne and Aanycia saved the day! They showed up in a timely manner, performed our service quickly, and as repeat customers they offered us a membership for all their services including their newly added electrical services. One of the best plumbing companies around!

Review 127 (2024-12-23 - Rating: 5)
Bob was on time to complete the annual inspection. He’s professional and I do recommend him for his hard work and dedication.

Review 128 (2023-10-18 - Rating: 5)
The technician who came to our home, Bob, is extremely professional, trustworthy and friendly. He is knowledgeable and he explained everything to us as he was going. It was our first experience with Basnett and we will absolutely be calling them again. Robin, who works in the office, couldn’t have been friendlier and more professional as well. Thank you!!!

Review 129 (2023-10-10 - Rating: 5)
I had Basnett install a heat pump with natural gas furnace backup heating/cooling system in a 2500 sqft colonial with three zones. Anthony did the estimate, he was great to work with throughout the process, a knowledgeable straight shooter in my opinion. Paul and team did the install, it was done neatly, efficiently, and professionally. I would definitely recommend Basnett.

Review 130 (2023-11-09 - Rating: 5)
Taylor did a few service items at my house and I did an amazing job addressing my concerns and professionally executing the work. Very happy with Basnett and will come again.Edit and update: about 8 months after my initial visit I have had many more technician from Basnett coming to my house for work for gas, drain or electrical work: whether its Jake, Paul or Mike I have always been pleased by the quality of their work, punctuality and friendliness.Not only they have a great technical team but the support team at the office is above and beyond as well.

Review 131 (2023-10-23 - Rating: 5)
Fantastic, courteous service! I cannot say enough great stuff about Basnett and what they did for us! Our boiler flooded inside and out and was not operational. A local Plumbing/Heating company told us it was not worth fixing and needed to be replaced - the estimate was over $8000. We called Basnett for a 2nd opinion - they sent Taylor and K - both were very professional and listened to us explain the entire situation before troubleshooting. They checked every part, meticulously cleaned it inside and out, and explained what it would take to get it up and running. I received exact prices on each part and was pleasantly surprised to learn all the parts were on their truck. Three hours later, my boiler was back up and running for less than $1300. This will be our go-to company from now on.

Review 132 (2024-06-07 - Rating: 5)
Arrived on time. Wasfriendly and courteous. Work was done quickly and they cleaned up great when they were done. I would be happy to recommend Wayne to family and friends.

Review 133 (2024-04-01 - Rating: 5)
Another excellent experience withBasnett Plumbing. Kialy came out to fix a minor problem with a job that he did for us a month ago. Same day service which was great since a dripping pipe was the problem.

Review 134 (2023-10-21 - Rating: 5)
As a contractor/business owner who also owns investment properties, I need people to respond quickly when we cant do the work ourselves nor have time for it. I always receive quick communication from the office team and always professional, friendly, and high quality service from the field crew. Today Wayne and Josh came and did what needed to be done and communicated with me during the entire time.

Review 135 (2024-04-30 - Rating: 5)
A/C maintenance service done by technician Taylor Westcott. Did a very thorough job. Explained his findings and recommendations clearly. Maintenance checklist is comprehensive-15 pages. Very happy with the service and would definitely recommend Basnett.

Review 136 (2024-06-17 - Rating: 5)
Bob was great. Took care of getting the pump installed efficiently and left everything in great shape. The follow up electrical by Daniel was great.

Review 137 (2023-11-29 - Rating: 5)
Aanycia & Wayne are an amazing team. They’re both so friendly and explained everything in detail. We are discovering all the quirks of our new-to-us old house, and the Basnett team has been an ideal support for our heating, water heater, and plumbing issues. Highly recommend!

Review 138 (2024-09-26 - Rating: 5)
Jay Agnew came out to do a maintenance on our HVAC. He had great customer service and gave us some helpful proactive tips. Highly recommend!

Review 139 (2024-12-23 - Rating: 5)
Matt was great, very kind and professional. Highly recommended.

Review 140 (2024-01-22 - Rating: 5)
Wayne & Aanycia were great to work with. They were very professional, thorough & respectful of my property(floors). Highly recommend this team of professionals. I now have heat in my daughters room. We are very greatful for your service! Thank you to Wayne & Aanycia!Sincerely, Barbara S.

Review 141 (2023-12-03 - Rating: 5)
We had a great experience with Basnett. Taylor was extremely professional and knowledgeable. I really liked the text communications letting me know who would be meeting me and what time I could expect him.

Review 142 (2024-12-30 - Rating: 5)
Phinias did an excellent job quickly diagnosing a part on our boiler that needed to be replaced. After the diagnosis, the new part was replaced. The boiler is working wonderful! Thanks again Phinias! 😀

Review 143 (2023-11-29 - Rating: 5)
Jay is a personable guy and did a very thorough job. He showed me clear evidence that the free maintenance I got from my oil company last year was worth about what I paid for it. He was here for almost 2 hours. There was a lot to do and he did it.This service was hardly free, but I think it was yet another example of you get what you pay for.My purpose in having the heating system serviced every year in the fall is prevention -- I want to minimize the likelihood of being on the phone at 2am some morning next February with the outside temperature at 10 degrees and the heating system dead. Economizing on brakes and tires is not smart, nor is skimping on heating system maintenance.

Review 144 (2023-11-15 - Rating: 5)
Used many times and recommended to others. such a great company who know how to run a business flawlessly. Today we have Wayne and Aanycia install a frost free outdoor hot/cold spigot from our washer water line. the plumbing work was impeccable. really enjoy working with everyone at this company

Review 145 (2024-05-14 - Rating: 5)
Bob and his apprentice Abby showed up on time and ready to work. The problem with my boiler turned out to be not as big as I thought. Bob stayed for a few hours watching the boiler and using the time as a teaching lesson. Everything turned out fine and I am impressed with all the service I receive from Basnett.

Review 146 (2023-07-29 - Rating: 5)
This is clearly a professional company. Anthony is highly competent, explains everything clearly. He made an excellent and detailed offer. In short, he knows the products and the technology very well, is very responsive and courteous. The reason why I decided to not go with Basnett was the price. But they are not alone. I think that prices for heating systems have generally gotten too high, presumably due to high demand and the rebates.

Review 147 (2023-09-29 - Rating: 5)
We went through several companies trying to get our heat and air units fixed. Nobody had a solution until we found Basnett. From the moment we contacted them to the moment they completed the job, we were incredibly happy with their communication, professionalism, and honesty. They are an amazing team and we recommend them to anyone!

Review 148 (2023-07-20 - Rating: 5)
Very professional on time Very Knowledgeable. I would Highly recommend this company. This company was the only one in the past 2yrs That properly diagnosed & Repaired my Ductless A/C units. Iam using them forever Now. Thank you for the outstanding Service ScottMatthew came out on 07/19/2023 to Do a deep thorough cleaning of the indoor heads & exterior units. Matthew is Very professional, Kind, Knowledgeable He is definitely an asset to your team. Again I would Highly recommend Basnett.

Review 149 (2020-12-01 - Rating: 5)
I have called Basnett Plumbing on several occasions over the years and they ALWAYS deliver! They are courteous, knowledgeable, responsive, and they do excellent work. Highly recommend.

Review 150 (2024-01-23 - Rating: 5)
Perfect the First Gentleman that came made it sound more complicated of a job when it really wasn’t. Wayne who came today knew what he was doing and did what was asked

Review 151 (2023-11-02 - Rating: 5)
We have been using Basnett Plumbing since we moved in and their service is always exceptional. I love the fact that they send text message in advance telling who is coming with picture of the person and brief intro.This to me is very important from safety point in todays world. Even if I am not home I can share with my household member and let them know whom to expect.They take time to do maintenance activity and not just rush for the sake of doing it. We are extremely pleased with their service and would recommend them to anyone looking for quality service. All their crew members are great. Bob DuBuque has done service few times and he is great !! Thanks Bob !

Review 152 (2024-08-19 - Rating: 5)
Taylor did an outstanding job troubleshooting our issue, and was very patient in explaining the results.

Review 153 (2023-12-28 - Rating: 5)
Wayne and Aanycia replaced my hot water heater. And once again they exceeded my expectations with their professionalism and great customer skills. The folks taking service calls have been pleasant to talk to as well. Thank you!

Review 154 (2022-04-05 - Rating: 5)
I’ve used Basnett for years and the entire team is absolutely fantastic! From Robyn in the front office to Wayne for all my heating and plumbing services to Mike for my electrical services, they are top notch! They are timely, friendly, professional, knowledgeable, and high quality. Their work is excellent.I have a complicated double boiler system and Wayne is a master at servicing it every year. He can handle any issue and leaves the work site cleaner than when he came. He’s also a pleasure to work with.I just started using their electrical services and Mike is absolutely fantastic. He hung a complicated, delicate chandelier beautifully and replaced several light fixtures and switches. His work is impeccable - precise and clean. He is a pleasure to work with and just as much of a perfectionist in his work as I am.I highly recommend Basnett! If you join the loyalty program, you save on the work and it pays over time if you use them multiple times over the year.

Review 155 (2024-11-12 - Rating: 5)
He showed up on time. Did the work efficiently. Left the area clean. Answered my questions and left me confident that the work was done well. Great experience.

Review 156 (2024-12-13 - Rating: 5)
Matthew went above and beyond to service our boiler. I highly recommend him.

Review 157 (2024-02-23 - Rating: 5)
Wayne was fantastic. He installed a new toilet and diagnosed and then fixed a venting issue in our system. Im very happy with his work.Angelo serviced the AC and did a great job! He took photos to provide feedback and went further to clean the filter for me.Michael was great. He worked fast to fix our electrical work.

Review 158 (2023-08-22 - Rating: 5)
Very professional, knowledgable and helpful with quoting and installing a mini split setup in our cape house. Anthony was responsive and able to answer all of my questions in person and over email, and had plenty of helpful tips/advice for using the mini split system after it was installed. Sam and his crew were quick and efficient in installing everything. Its been a couple weeks since the install and I have been enjoying cool comfort for the first time in a while. Id highly recommend Basnett to others.

Review 159 (2023-09-27 - Rating: 5)
Jay was polite, professional, and explained what he was doing and the necessary repair. It was our first time working with Basnett and immediately felt at ease. We now have a partner and not just a service provider.

Review 160 (2024-06-11 - Rating: 5)
Matt is very knowledgeable, informative and friendly. He explained the pros and cons of doing different things. I highly recommend him and Basnet Plumbing

Review 161 (2023-07-05 - Rating: 5)
Basnett have helped us with two issues lately and been fantastic to work with. Their staff member Phineas was superb throughout. Thoroughly recommend if looking for a local, dependable (and professional) plumber.

Review 162 (2024-06-14 - Rating: 5)
Very prompt friendly and professional. Explained things in a way that gave me confidence in his skills. Very helpful and very effective, providing a plan to make things better for the future as well as fixing a difficult situation.

Review 163 (2024-11-23 - Rating: 5)
Excellent knowledge, awesome personality, great explanation and execution. Did what he said he would do and fixed problems

Review 164 (2024-11-15 - Rating: 5)
Jason was very helpful today preparing our oil heating system for the Winter, thanks Jason!

Review 165 (2024-10-28 - Rating: 5)
Jay is an excellent technician and very polite and professional. Did the work quickly.

Review 166 (2023-01-18 - Rating: 5)
During one of the hardest and most important times of year (New England winter!), Basnett was quick to get out to us within a few days of our reported issue and the tech they sent out, Jay, was personable and professional. Got our immediate issue resolved (flame sensor) and were low to recommend followup and maintainance services in a straight forward manner without feeling like they were trying to up charge. Really took good care of us.

Review 167 (2023-01-04 - Rating: 5)
We needed electrical repairs to a switch not working and a bathroom light fixture replaced. Michael and his assistant were extremely friendly and did an excellent job for us! He was very communicative about what he was going to do, asked me any relevant questions about preferences and performed the work efficiently and cleanly. He checked with me to make sure everything looked as expected before leaving. Pricing was fair and is guaranteed. I’m very happy and will definitely use him again. It was also a bonus that he had time in his schedule when other contractors I called were booking way out on their calendars. Thanks, Mike!

Review 168 (2024-03-28 - Rating: 5)
I just had another visit from Basnett for my water heater service and it was great as usual. Communication about the appointment was timely and helpful. Whoever hires or trains their staff deserves a lot of credit because Ive never had a bad interaction with their office or field staff. Theyre always really friendly, professional, and usually show up early.

Review 169 (2024-05-28 - Rating: 5)
Team responded quickly to my request for follow up. Samuel and his colleague arrived on schedule and promptly set to resolving the issue. Both were happy to answer my questions about the system and its operation. Definitely reflects well on Basnett’s culture and focus to customers.

Review 170 (2024-09-17 - Rating: 5)
As always Basnett did a great job on our plumbing! Wayne and Anise were awesome and very professional. Their work and plumbing advice is always appreciated.

Review 171 (2024-07-18 - Rating: 5)
Thanks to Wayne our hot water is restored to our home. Wayne’s knowledge and skills are greatly appreciated as he continues to help us with our plumbing repairs. He quickly diagnosed the problem and explained exactly what was causing the issue. He then proceeded to fix the water heater. Then he checked the appliance to ensure there were no further problems.It’s always a pleasure to see Wayne , his friendly personality together with his great work ethic is something that makes for a satisfying experience.Thanks 😊 for the great job installing the outside faucets. Wayne is always professional taking time to review the job in hand and provide an estimate before beginning the work. He installed two new outside faucets taking care to fill in any gaps to ensure a tight seal around the outside of our house. He kept me informed throughout the work explaining how the new faucets were being installed and how to care for them during the winter season.you for responding to our problem so quickly. Our plumber Lioenelwas efficient, knowledgeable and thoughtful. He diagnosed the problem and explained the solution so I could understand the work to be performed and the total cost for completion. He not only completed the work in a timely manner but he left the area clean and free of any residue from the task.I was also impressed by your text alerting me to who the plumber was along with a short synopsis of his work experience together with some interesting information about his character. This is excellent service to the customer especially in today’s society.Wednesday November 29 2023Thank you for responding to our service needs so quickly. Wayne arrived promptly together with his colleague Aanycia. They diagnosed the problem with our hot water tank and replaced the parts that were needed. Wayne then proceeded to check the expansion tank to ensure that it was working correctly. Together Wayne and Aanycia drained the system and ensured no air was I. The supply piping to the various sinks and bathrooms. He then checked the overall water pressure to ensure everything was running correctly.The work done was explained before beginning the job and afterwards also.As always the work area was left clean and tidy. Great job.HVAC system. January 24Michael DeAngelis master electrician installed a new electrical outlet for our heating system. He was professional in explaining the issue and completed the installation process promptly. He ensured everything was working correctly and removed all materials from the working area.

Review 172 (2025-01-03 - Rating: 5)
Taylor W. Did a great job on our tankless water heater and a shutoff valve replacement. Courteous, clean, and explained everything clearly.

Review 173 (2024-07-15 - Rating: 5)
Taylor was very good and knowledgeable he answered all my questions and work very hard.You’re luck to have him on your company he is a keeper.

Review 174 (2024-07-01 - Rating: 5)
Taylor did a perfect job, he pinpointed and fixed my central AC issue very professionally and efficiently. Great job!

Review 175 (2023-08-17 - Rating: 5)
Had Taylor Westcott from Basnett Plumbing replace the plumbing under a laundry sink. Right on time, very personable and went over everything with me in detail. He did a great job. My thanks to Basnett for responding so quickly and the great communication.

Review 176 (2023-05-24 - Rating: 5)
From start to finish, I had a stress-free experience with Basnett Plumbing. Appointments are flexible. Two ways to initiate an appointment; either through their website or by calling their primary business line.Wayne was the one who came to service my plumbing issue. He was terrific! Wayne was thorough, respectful, and patient as he explained my options.I highly recommend calling Basnett Plumbing, Heating, AC & Electrical. Call them first!Wayne came on time with a message to let me know his arrival time (a plus in my book). He is courteous, honest, and reliable. He explained everything so I could decide on my next steps.No guessing games here. It’s nice to find a company that’s honest and fair.I am rating Basnett (especially my plumber Wayne an A+)! I would recommend them 100% and will do business with them again.Note: Read their other reviews. I did and feel it was the right choice. The techs and staff at Basnett are helpful and do their best to get you an appointment at their earliest convenience. The person who booked my appointment was professional, very understanding, and with a warm and welcoming tone (which is extremely helpful when dealing with a plumbing emergency).Please let the owner know how courteous, thorough, and patient Wayne is with his recent visit. He takes the time to go above and beyond to explain the issues for me to make the right choice.

Review 177 (2024-12-03 - Rating: 5)
Nick arrived on time, was very pleasant and knowledgeable, and thorough. Even though there was a set-back during the plumbing install, he kept his cool and was very professional. He made sure I knew the costs before getting started and kept to the quote. I will definitely call Bassnett in the future

Review 178 (2024-11-07 - Rating: 5)
Excellent experience, Daniel went above and beyond what was called for, with a great attitude.

Review 179 (2023-10-12 - Rating: 5)
Basnett is top notch in customer service and satisfaction. Throughout the entire process from scheduling to install and follow up, the entire staff at Basnett is professional, knowledgeable and courteous. They genuinely care about the customer experience. Highly recommend!!!

Review 180 (2023-12-07 - Rating: 5)
Wayne and Aanycia did a great job replacing our water heater and flue. They are very professional and easy to work with, and they also gave us some helpful advice for future plumbing updates!

Review 181 (2024-10-03 - Rating: 5)
Great company. Have used them for multiple projects over the last 2 years and highly recommend. Every service provider is friendly and knowledgeable, their prices are fair and their work is quality. They are quick to respond and will work around your schedule, and every job has been completed in a timely manner. Will continue to use for all plumbing hvac and electric concerns!

Review 182 (2024-12-04 - Rating: 5)
Abelino provided excellent service! He was very thorough and courteous. Highly recommend Basnett!

Review 183 (2024-09-29 - Rating: 5)
Matthew recently came to perform annual maintenance on my furnace. He was very knowledgeable and helpful.

Review 184 (2024-07-12 - Rating: 5)
Basnett is my go to for all plumbing and heating/AC needs. Wayne and Annise are hands down the best at plumbing. From diagnosing to fixing they are a wonderful team and take care of the customer. If you need a plumber or any work done to your HVAC systems give Basnett a call.

Review 185 (2024-02-03 - Rating: 5)
The two guys who came were on time and very professional. They put covers on their shoes to don’t get the floors dirty. They were fast and fixed my leaking pipe in less than 2 hours. After that they cleaned up everything and wiped the floors.

Review 186 (2023-08-31 - Rating: 4)
I never give 5 stars. Phineas was extremely polite and professional. He took his time to assess the problem and arrive at a solution. He made the repair and we are back in business. I will request him if we should ever neef plumber again!

Review 187 (2024-01-08 - Rating: 5)
Matthew did a great job servicing our furnace. He showed up when the service was scheduled. He explained everything well and was happy to answer my questions. He knew his profession and was very kind. Excellent service!

Review 188 (2023-12-21 - Rating: 5)
Anthony from Basnett came to our house to do an estimate to add air conditioning. He took his time to go over all our options and what would make sense for us. we agreed to split the job (upstairs/downstairs). we got an air handler/heat pump for upstairs and additional mini splits downstairs. Paul and his crew came first, Zach and his crew came next for the mini splits, Joe did the electrical work on both jobs, Paul did the aero-seal upstairs, and Matt did a cleaning and service on our older mini splits. Everybody was punctual, extremely polite, cleaned after themselves, answered all our questions. Anthony came to check on the jobs afterwards. Nancy, Robin and Rebeccah answered all our questions; helped with discounts, rebates and scheduling. We are very happy with their work, will work with them again if needed and would recommend to our friends and family.

Review 189 (2024-05-08 - Rating: 5)
We have been using Bassett Plumbing for many years now. They installed our Gas Heating System and out new AC System in our home and we signed up to their service contracts . We’ve found them to be very professional, very responsive and knowledgeable.Their technicians have visited many times and always do an excellent job. We will add that all their technicians we have used to date have been great, including their office and sales staff too who respond to requests quickly. We highly recommend this company to work with.

Review 190 (2023-07-06 - Rating: 5)
The technician Taylor Westcott did a marvelous and absolutely professional diagnosis of a complex plumbing problem and was able to make my family comfortable at the same time.Overall cost was fair and pretty competitive.I will definitely contact them again for any further service.

Review 191 (2024-03-14 - Rating: 5)
Wayne and Aanycia did amazing work at my house today. They found the issue and repaired it, talking me through the process and advising me of the cost so there were no surprises. They even caught a glimpse of and identified the creature living in my wall so that I could give accurate info to humane rodent control! I’ve used Basnett Plumbing several time and will continue to do so. Promot, informative, knowledgeable, efficient, friendly. Highly recommend!

Review 192 (2024-08-07 - Rating: 5)
Never fun to be without hot water. Michael was FANTASTIC, taking the time to make sure I understood my options & price considerations.I have a hi efficiency Veissmann boiler and they have the expertise I needed.

Review 193 (2024-12-07 - Rating: 5)
Always there when I need something and I love their communication on all aspects.

Review 194 (2024-12-20 - Rating: 5)
Wayne and Aanysia were great. Professional, efficient and honest. Thanks

Review 195 (2024-10-08 - Rating: 5)
Lovely experience. Professional and considerate. Looking forwards to a more comfortable home.

Review 196 (2023-03-30 - Rating: 5)
I recently had my water heater maintained and cleaned by this plumbing service, and I couldnt be happier with the experience. The technician was incredibly knowledgeable and courteous, arriving right on time as promised. Thanks to their thorough work, my water heater is running like new again.

Review 197 (2023-08-12 - Rating: 5)
All we can say is THANK YOU! Jay, our service technician , was informative, professional, prompt, sincere and kind! We are so thankful to have had such a great experience working with someone so knowledgeable! Wish we hadn’t waisted the time or money with the original company we contacted about our issue and had contacted Basnett first!

Review 198 (2024-07-17 - Rating: 5)
Basnett Plumbing, Zack Manard and his assistant Gab, installed a new AC condenser and air exchanger for us today. Both were friendly, professional, timely and accommodating. Zack explained the issues and repairs thoroughly. Happy to have Zack and Gab around anytime!