Polar Express Heating and Air Conditioning Inc.

Located in Lake elsinore, California

Address: 502 Chaney St, Lake Elsinore, CA 92530, United States

Phone: +1 951-399-3546

Rating: 5

Services

On-site services
Language assistance
Wheelchair-accessible entrance
Repair services
Gender-neutral toilets
Appointment required

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-08-03 - Rating: 5)
I will use Devante and Polar Express again in a hart beat.I saw there Vans around town and 7 other friends used them over the past year and loved the services and prices.The service techs and install techs are top notch. They also train from within. So techs can move up.It was 110 out and Devante and Samuel both did a great job. They out our old unit out of the attic and down stair over my white carpet without making a mess. The covered all surfaces to make sure things stayed clean.They also worked straight for 6 hours without taking “phone” breaks. They are true tech and worked well and efficiently.I am 100% happy with the install service and the new X-Series AC pro unit. It is supper quiet. We have to be with in 10ft of it hear it.

Review 2 (2024-12-03 - Rating: 5)
Polar Express came to our house to do our winter checkup for our heating and air conditioning unit.Robert Medina was our service representative.This company is so professional, they sent a reminder of our appointment, a picture of our service representative, as well as a call from Robert to let us know exactly what time he would arrive.Robert was knowledgeable, respectful, and did a thorough inspection of our system.Thank you Robert, we were very impressed with you, and will always request you to do our maintenance.Your company must be really proud of you!Happy Holidays

Review 3 (2024-12-10 - Rating: 5)
Having issues with my heating/AC thermostat. Polar Express was very fast and responsive scheduling a tech visit by a to come troubleshoot the problem. The technician Adrian was very professional, knowledgeable and polite. Very pleased with the service I received.

Review 4 (2024-12-20 - Rating: 5)
Adrian was very professional, friendly and did a very extensive servicing of our Heating system. Took photos of what he chcked on and made recommendations on what could be done to make our system more efficient. We will definitely continue to use Polar Express for all of our Air and Heating service needs in the future.

Review 5 (2024-09-23 - Rating: 5)
I booked an appointment online, which caused a misunderstanding about the services that were provided. I received a call from Shannon the next business day after scheduling another appointment to resolve an issue. I appreciate the technicians who serviced my home. Adrian and Justin are great at their craft. My AC is up and running again. Thank you to all the professionals in the company that I dealt with for addressing my concern.

Review 6 (2024-11-24 - Rating: 5)
Did a great job even though he didn’t have the right hammer… I was kidding about the hammer… once again, excellent… I just spoke with Justin about the water flow from the hot water heater. There isn’t any. He said to call back maybe he’ll need to come tomorrow. again, did a great job… 🔨

Review 7 (2024-12-31 - Rating: 5)
Justin was very helpful and friendly. Checked the whole system thoroughly and cleaned up after himself. Highly recommend

Review 8 (2024-11-06 - Rating: 5)
Justin did a very good job. He gave a detailed report on the status of our heater/cooling system and what needs to be done. He is very thorough.

Review 9 (2024-08-16 - Rating: 5)
Polar express was prompt, clean and courteous. They responded quickly and now our air is blowing cold again.

Review 10 (2024-04-03 - Rating: 5)
Anthony called me first thing this morning and was willing to rearrange his schedule to make sure we got this done today.Explained everything he was doing and kept me informed every step.He called me at 7:30 am to let me know he was on his and that I was his first appointment. He was done by 2pm.Anthony knows his job well and checked everything out because of the leak.Thank you so much for your help and hard work.Kim W

Review 11 (2024-10-25 - Rating: 5)
Adrian was early as notified by Polar Express. He was professional, friendly and listened. He explained everything and was in contact with Polar Express. This is an old gas wall heater that he didnt really have experience with, which is important He was in contact with the company for advice. He photographed, FaceTime and communicated. He was thorough. A new unit will be installed tomorrow.

Review 12 (2024-08-19 - Rating: 5)
My AC stopped working over the weekend and I was able to get an appointment first thing Monday morning. Justin came out and showed me what the issues were and quickly fixed them and got the air back up and running again. He did not try to sell me on anything extra or try to get me to buy a new system (like the last company we used did). I will definitly be using this company again for future services.

Review 13 (2024-09-05 - Rating: 5)
Adrian did an EXCELLENT job here. He is very knowledgeable about his job and products. He took his time and did everything very well. First class!!He informed the homeowner as to what he was doing at each step.

Review 14 (2024-09-18 - Rating: 5)
Adrian is a professional at his job with polar express. He explained everything and was so courteous and compassionate about my air conditioning issue. He was honest and forth coming and got me to the owner of the company to further get my problem resolved. Thank You Adrian.

Review 15 (2024-09-07 - Rating: 5)
Justin Curry is awesome! He came right in fully assessed the situation, laid out my options and got right to work! My AC is now up and running once again. Thank you so much Polar Express! Balance has been restored!

Review 16 (2024-11-08 - Rating: 5)
Adrian was fast, efficient and very professional. He made recommendations but didnt try to hard sell me or I would have walked him out. Lol. You can trust Polar Express & Adrian with your HVAC needs.

Review 17 (2024-09-29 - Rating: 5)
Anthony was so amazing! Best service I have ever had:) Thorough, smart, friendly and cleaned everything so nice too when he left! I highly recommend Polar Express!!!

Review 18 (2024-11-27 - Rating: 5)
Same day appointment, so professional and prompt. Adrian was knowledgeable and a true pro- above and beyond service.Would highly recommend this company!

Review 19 (2024-10-25 - Rating: 5)
Adrian Camacho was very thorough in his duties and explanation of the condition of our two heating units and what to expect as these units age and are operated. He is a very nice and respectful young man

Review 20 (2024-12-04 - Rating: 5)
Thank you for great service tuning up my air conditioning unit and keeping me as your long-term customer from Air Force One into the suns new ownership at Polar Express HVAC you guys are definitely my first call thank you so much

Review 21 (2023-10-26 - Rating: 5)
I used this company for an old house that still had the original furnace from the ‘50’s. I did a major project with a completely new central heating and air installation as well as an attic cleanup with new insulation, and was very happy with the service and price. They provided financing which was helpful. And the crew was great! (Devante, Carlos, Brandon, Joseph and David) The crew listened to my concerns and requests and were always professional, both of which I appreciated very much!! I not only recommend them, but I’ll also be using them for my next project.

Review 22 (2024-10-23 - Rating: 5)
Dressed professionally and kind . He cares very much about doing the best job he can for the customer . He is professional in every way . I hope to see him for my next service .

Review 23 (2024-03-15 - Rating: 5)
Great company to work with! Shannon was helpful with scheduling and Justin did a great job. Will use again!

Review 24 (2024-05-23 - Rating: 5)
This company is so good. Customer service was excellent, kind, and helpful. Lori, took my call and took the time to answer all of my questions and concerns very politely and thoroughly. This makes all the difference in the world these days. I unfortunately happen to live out of the area, but would highly recommend them to service your needs. Thank you, Lori, and Polar Express, you are tops!

Review 25 (2024-08-19 - Rating: 5)
Thank you Polar Express! Devonte was an absolute professional! Happy to have a company I feel like I can trust, taking care of my home.

Review 26 (2024-11-19 - Rating: 5)
Justin Curry did an amazing job stopping by to check our heating system. Courteous and highly skilled.

Review 27 (2024-12-20 - Rating: 5)
He thoroughly explained all the steps that were included in the estimate. Additionally he assured me that the company would work within my schedule to complete the job.

Review 28 (2024-05-08 - Rating: 5)
Everyone, from the customer service/scheduling to the repair itself, was professional, efficient and pleasant. Justin was kind and straightforward. He showed me what was wrong and why, rather than just telling me. I appreciated his honesty very much, especially when he pointed out something to watch for the future instead of trying to upsell me on a replacement right now. I highly recommend Polar Express.

Review 29 (2024-08-08 - Rating: 5)
This is the second time I have used Polar Express and I am again amazed at the professionalism and service that this company provides. From the scheduling with Shannon to the technician Justin, it is 5 star. Reasonably priced and attention to detail is top priority. Thank you again Polar Express for a flawless experience once again!

Review 30 (2024-07-29 - Rating: 5)
Great service! Showed us pictures of the work done and specifically on all working components. We bought a membership to make sure our system is all ways working. Thanks

Review 31 (2024-09-04 - Rating: 5)
Great service and professionalism from both the technician and front desk! Very communicative, quality of inspection, and accommodating to any specific requests. High recommendation!

Review 32 (2024-08-15 - Rating: 5)
Did a great job. Got my AC back up and running in less than an hour!! Did some checks and sealed some duct work too.

Review 33 (2024-11-12 - Rating: 5)
Justin at Polar Express did a great job! He was quick, efficient and explained everything thoroughly.

Review 34 (2023-03-23 - Rating: 5)
From receiving a quote to installation was quick and easy. Replaced the original hvac from the early 80’s. Turned up right on time and the crew were very pleasant, explained everything and left everything spotless.

Review 35 (2024-05-29 - Rating: 5)
Justin was very knowledgeable and professional. Explained in full details what was needed to be done, suggestions were also provided. He arrived on time, and finished cleanly and quickly! Cool and honest man which is rare nowadays!

Review 36 (2024-07-05 - Rating: 5)
Justin was prompt, courteous and knowledgeable. He replaced a necessary part and I got a good price with the coupon. I recommend Justin and Polar Express.

Review 37 (2024-09-04 - Rating: 5)
Justin did an outstanding job diagnosing the problem, showing it to me, and fixing it. I will definitely be calling this company again in the future when needed.

Review 38 (2024-07-11 - Rating: 5)
Due to the heatwave we had to wait a week for service. Justin was knowledgeable, friendly and respectful. He quickly diagnosed the problem and had our AC back up and running. I will request Justin in the future for any HVAC issues I may have. Top notch!

Review 39 (2023-12-08 - Rating: 5)
I called Polar Express for my furnace to be checked. I found them by a google search based on reviews and their location. They were the first and only company I called. Received same day appointment and then was happy to learn my appointment time was moved up even earlier. My technician was Justin. He was super polite and explained everything that was wrong and how to he would fix the issue. Everything was up and running in no time. He provided future and preventative care as well which always helps. So glad I chose Polar Express and will definitely go back when needed.

Review 40 (2024-10-25 - Rating: 5)
Justin was so courteous and professional! He took great care of me and my home!

Review 41 (2024-08-02 - Rating: 5)
Adrian was so friendly & courteous! He took the time to explain things to me and so helpful! Great service once again from polar! I highly recommend them!

Review 42 (2024-09-08 - Rating: 5)
Very patient and well informed. Helped us with issues that were necessary. Vents and units included.

Review 43 (2024-11-23 - Rating: 5)
Justin was so professional and did a fabulous job installingour new furnace.

Review 44 (2023-01-28 - Rating: 5)
Lanora is berry professional and has good quality for customers service and good personality berry nalech on the work thank lanora for the good help and. For. The time. To call me back and splitting all. The process of the filter..jorge Gutierrez 5 star for lanora

Review 45 (2023-02-28 - Rating: 5)
Great service from very professional people. Felt like I was dealing with a small mom and pops business. Lanora, Joseph and Brandon are the best. They deserve a big raise

Review 46 (2024-11-19 - Rating: 5)
Good service call...Professional. Main office should have better records of the equipment here and time management.

Review 47 (2024-06-21 - Rating: 5)
Justin is great at what he does. Great service! He’s very nice and really cared that everything worked! I’d give him 10 stars

Review 48 (2023-03-22 - Rating: 5)
My first interaction with this company was with Lenora. I was concerned about my heating, it was giving intermittent issues, and wasnt sure what to do. She took the time to explain my options for service, repair, and what to expect. I signed up for service and the technician Tony was scheduled and came out the next day.Lenora followed through with updates on timing throughout the day of the appointment, I never was left wondering when they would be there. Amazing!When Tony got there he was professional and courteous. He made sure to discuss our concerns with us, then set to work. He took time to update us along the way, showed us what he found, and walked us through the fix. We really appreciated the attention to detail and transparency.I am so glad to have found this company, and will continue to bring my business here. You have an all star team!

Review 49 (2024-03-19 - Rating: 5)
Davante was amazing!! Thank you Polar Express for the transparency and communication through this entire transaction. I am glad to have a maintenance agreement with your company and to know that I am in tip top shape when you left my house. Bring on the summer heat…!! We are ready.

Review 50 (2023-04-11 - Rating: 5)
Very prompt and extremely professional. Every staff member I interacted with was lovely and helpful. We were able to get our issue resolved over Easter weekend and needed a follow-up visit which was handled quickly. The technician Tony was very informative and kind, and Lori was amazing and communicative. Thank you so much for all your help! We will definitely use their services again if we need and recommend them to anyone in the area.

Review 51 (2023-07-30 - Rating: 5)
Our journey started off rough with the office staff seeking service.. However their visit quickly switched our experience with Polar Express. Joseph (service tech) provided great service and communicated our options very thoroughly. He was excellent! We are very appreciative and happy with the service.

Review 52 (2024-01-05 - Rating: 5)
Polar Express did an excellent job repairing my HVAC blower. Everyone was professional and courteous from the front office to the technician. I was able to get same say service and the repair was completed within a couple of hours. I felt the pricing was fair, only cautionary item is to review the terms of the Membership Plan before accepting.

Review 53 (2024-06-07 - Rating: 5)
These guys have been great to work with they show up on time they get the job done. Their techs are knowledgeable and personable, and their pricing is competitive!!! I wouldn’t recommend anyone else!!

Review 54 (2024-05-02 - Rating: 5)
Polar Express always has great customer service!!! Justin did a fantastic job. Prices are fair. Highly recommend.

Review 55 (2024-04-04 - Rating: 5)
Justin,He arrived timely for my appointment. Was very thorough answering my questions! He provided outstanding customer service! Would definitely recommend his services!

Review 56 (2024-10-19 - Rating: 5)
He was great. I’d recommend them to anyone needing service. Quick and Affordable.

Review 57 (2024-07-09 - Rating: 5)
Kudos to Justin He is on time and courteous , he completed the job as expected and I highly recommended Polar Express

Review 58 (2024-09-19 - Rating: 5)
I am more than impressed with the work that was done on my heat/AC unit. The technician was polite, professional, and got the job done quickly. I HIGHLY recommend trusting Polar Heat/AC for all HVAC needs.

Review 59 (2024-07-15 - Rating: 5)
The technician that came out service my AC was awesome very knowledgeable he was quick in and out let me know everything is working show me photos awesome guy thank you

Review 60 (2024-04-18 - Rating: 5)
Showed up when he said he would. Kept work area very clean, and cleaned up after himself. The work was done very neatly and looked great when finished. Explained how to use the new equipment and showed how to troubleshoot minor things just in case. Overall, great to work with. Would highly recommend!!

Review 61 (2024-10-18 - Rating: 5)
Excellent A/C installation. Complicated because we have a fifth wheel trailer. But with 110 degrees last summer, we need a more efficient air conditioner. This new mini-split AC unit will do the trick! The installers are extremely knowledgeable and made everything safe about the installation. Excellent electrical work too!

Review 62 (2023-06-26 - Rating: 5)
Joseph was great! Explained everything he was doing and was able to find the issue within 3 minutes, blown fuse. He also checked to make sure the unit was blowing cold and he let me know that the unit was running as intended. Would recommend him to anyone that is looking for great service.

Review 63 (2024-03-15 - Rating: 5)
Anyone with a smile that big must be an amazing person! Dryer vent looks perfect, he showed me before/after pictures and I couldn’t be more pleased with the service. Thank you Justin!

Review 64 (2024-04-25 - Rating: 5)
Terrific work!! They fixed my heat and A/C zoning issues and installed a Nest thermostat when 2 other repairmen said it couldn’t be done. Love it!

Review 65 (2023-09-25 - Rating: 5)
Justin was awesome. Took his time to check my whole system out and pointed out every detail to me. Very happy with his service. Had this issue address before in the past by another company but didn’t receive half of the service he provided.

Review 66 (2023-09-27 - Rating: 5)
From the office staff, Tony, Dave and Brandon it was an all around great experience! We had received a quote from a larger company and Polar Express not only beat that quote but far exceeded our expectations with their service. We will recommend Polar Express to anyone we meet who needs HVAC service. Thank you!

Review 67 (2024-08-08 - Rating: 5)
Justin was very friendly,curteous and professional. Service was excellent!

Review 68 (2023-06-21 - Rating: 5)
We needed a duct cleaning and the entire process has been smooth. From Jessica explaining packages and scheduling the free estimate, to Tony helping us understand which apply to our setup, then Jesus and Justin handling the cleaning. Everyone has been responsive, efficient, and professional. They even send a text when the associate is headed your way with their photo and a brief bio along with photos of the ducts after the cleaning.

Review 69 (2023-02-11 - Rating: 5)
I was very impressed with the service. Very professional! Answered any questions I had. Very impressed with Justin and Brandin. Justin explained everything that he was doing with the repairs. I would highly recommend Polar Express to all my friends. I was impressed that there was no high pressure selling like other companys. Great customer service when I called!

Review 70 (2023-10-23 - Rating: 5)
This is a great operation they are running over there. Shannon and Justin were awesome! Shannon got me taken care of on the day that I called because they had a cancellation and Justin came over left and went to get the part and returned and completed the job all on the same day!!

Review 71 (2023-08-30 - Rating: 5)
Joseph is the most professional and courteous AC pro! He cares about his customers and does excellent work.Excellent communication and quality work.I m glad Joseph came to our rescue.Thank you very much.

Review 72 (2023-08-11 - Rating: 5)
Joseph was our technician. Super friendly. Our blower motor and control panel burned out and Joseph took care of everything. Super happy with the service and I would highly recommend this company because of him.

Review 73 (2024-11-22 - Rating: 5)
Adrian was very professional and provided a lot of good information.

Review 74 (2023-09-08 - Rating: 5)
I got excellent service from technician Joseph. He arrived on time, he was very thorough, and he explained the routine maintenance that he performed. I strongly recommend him and Polar Express.

Review 75 (2023-07-15 - Rating: 5)
Joseph Gamez came out to troubleshoot and give estimate on repairs. He is very conscientious and was able to locate the problem quickly. After giving me an estimate, we decided to have him go ahead and fix our AC. He fixed our unit in no time and everything works great. So happy he came out. A true professional.

Review 76 (2023-03-11 - Rating: 5)
Phenomenal work. Amazing technicians. Joseph, Justin, Tony and Brandon were friendly and very professional. They completed the job with amazing speed and efficiency. Could not be happier to have this crew come our and help us with our ac.

Review 77 (2024-06-25 - Rating: 5)
Excellent work very fast a real professional I appreciate technician Anthony Dieringer kindness and professionalism hard to find that nowadays.

Review 78 (2024-05-11 - Rating: 5)
Showed up on time. Courteous and knowledgeable. Explained everything very clearly. No pressure to make an immediate decision. Well equipped to perform the required work.

Review 79 (2024-08-29 - Rating: 5)
Great job installing my AC units. Did a great job explaining what the system entails.

Review 80 (2024-07-04 - Rating: 5)
Prompt, oganized, very professional, meticulous, and performed quality service. Excellent technician and excellent helper..

Review 81 (2023-04-11 - Rating: 5)
The previous Ac company did a maintenance service and didnt put the wiring back that power fan and compressor and set the lid on the wiring. Polar Air got back me up and running.

Review 82 (2024-08-16 - Rating: 5)
Great service and knowledgeable. I would highly recommend Polar Express

Review 83 (2024-10-16 - Rating: 5)
Very good 👍 both Adrian & Justin were great!

Review 84 (2024-10-01 - Rating: 5)
Adrian was very informative and professional! Highly recommend!

Review 85 (2023-08-09 - Rating: 5)
The workers worked so hard and were very pleasant despite the heat (especially in our attic). They stayed long hours to get the jobs done and cleaned up each day. They were very helpful showing us how to use our new equipment, including getting it synced with our WI-FI and our phones.

Review 86 (2023-06-07 - Rating: 5)
Joeseph was very efficient on time came out knew what he was doing. Assess the situation yeah and took care of business rapidly. Thank you very much Joseph for your professionalism. He also use booties coming in and out of the home and was dress to impress great job guys.

Review 87 (2024-08-15 - Rating: 5)
So far i am happy .Adrian did a great job

Review 88 (2024-05-06 - Rating: 5)
Justin did a great job. Very professional, explained all of the repairs, costs and other options. Great customer service skills. We would definitely use Polar Express again.

Review 89 (2022-07-19 - Rating: 5)
Anthony was great with information and very professional. He let me know what was wrong and gave different options of how to fix our A/C problem. Tanya, and Joe were awesome with the installation of the equipment, as well as professional and friendly. Great job to all and thanks for the pleasant experience.

Review 90 (2022-11-03 - Rating: 5)
We used polar express to relocate our A/C unit. We could not be happier with the level of service and price. We had 3 other places/contractors come out to quote the relocation and polar express blew them all out of the water. Justin was very friendly, professional, and just great overall to work with and went above and beyond with service. I highly recommended this company for any of your HVAC needs.

Review 91 (2023-05-07 - Rating: 5)
This company came out to my house to replace my heating and cooling system. They did a great job and are extremely professional. They turned a three day job into a one day job. We also have two dogs and they were great with them.

Review 92 (2023-12-14 - Rating: 5)
Worked fast and efficiently! And it was his second installation of the day! Always kept me aware of upcoming noise which was great in my small place.Thank you!

Review 93 (2023-04-28 - Rating: 5)
Erik Smith was polite and helpful. I would recommend this company as I used years ago for a new system and was excellent service back then so they continue to hire professionals and very courtesy. Thanks Erik for all your help you made it easy.

Review 94 (2023-07-08 - Rating: 5)
Technician Justin C was extremely polite and advised me on the best course of action throughout the process, while still trying to help me save where I can. I am glad I called polar express and based on this service call, we will be using them again for anything at need. Thank you!

Review 95 (2024-06-05 - Rating: 5)
Great service. Devante was efficient, capable and willing to discuss each issue identified with the AC unit.

Review 96 (2020-06-03 - Rating: 5)
Anthony and crew continue to do great work. I am member of their Comfort Club. For brief period I used another company, they tried to sell me $20,000 x 2 units for an issue I had. Polar Express came and fixed the issue and recommended other repairs at much reasonable price. After couple of years those units are still working great. One wish is that they answer their phone right away instead of having to leave a message and get a call back.

Review 97 (2023-04-27 - Rating: 5)
Upstairs AC stopped blowing cold air. Erik Smith was out with 36 hours and got my house cooled down again. Great, quick service and friendly technician! Thanks Polar Express!

Review 98 (2022-07-12 - Rating: 5)
Responded quickly (

Review 99 (2023-04-06 - Rating: 5)
My service technicians were Joseph Gamez and Justin Curry. They arrived promptly and they were extremely professional. I appreciate their thoroughness while replacing my Air Conditioning unit. I needed my system to be replaced for the hot summer months coming up soon. Thank you for sending an extremely compendent technicians like Joseph and Justin.

Review 100 (2023-08-28 - Rating: 5)
Justin was able to get my AC working again! He was professional and very helpful. Will definitely be using them for future repairs.

Review 101 (2022-01-30 - Rating: 5)
I have used Polar Express for years for my annual maintenance. However, it was time for a new system. Everyone at this company goes above and beyond to help. Scheduling appointments is easy and they work with you to accommodate your schedule.This was an all day job and these guys were amazing. Very professional, answered my questions and explained the process as they went. My new system is awesome. I highly recommend Polar Express for all your HVAC needs.

Review 102 (2023-12-13 - Rating: 5)
Did excellent work, very knowledgeable and a joy to talk to very satisfied

Review 103 (2023-06-09 - Rating: 5)
Tony is always very friendly and professional. To save me costs for a new part, he spent time trying to repair or clean the contractor points. I looked at the points. While they were operable, I asked him to replace them. The part was more expensive than expected, but it was the right decision to replace them.

Review 104 (2023-09-12 - Rating: 5)
Justin was a great technician and had our AC up and running quickly! He sorted out the issue and fully explained the issue and repair! Thank you Justin and Polar Express!

Review 105 (2023-11-30 - Rating: 5)
Joseph was very professional and communicated well. They were able to come same day in the evening to check the heater and came back the following day with the parts to fix it.

Review 106 (2024-11-30 - Rating: 5)
David Castro is truly an amazing person and I am very impressed by his professionalism, expertise and dedication.

Review 107 (2021-07-02 - Rating: 5)
Tannya was amazing, great customer service and was very knowledgeable. Would highly recommend Polar Express! My A/C was leaking and she knew exactly what to do. She was fast and efficient, also took the time to double check before she left that everything was working like it should. Thank you for the great experience!

Review 108 (2019-01-23 - Rating: 5)
Great experience and great customer service! The best thing about this company is that they are honest!! I will definitely recommend Polar Express to all my friends and family. They arrived on time and constantly showed professionalism throughout the appointment. My family and I were thoroughly please. Thanks again!

Review 109 (2023-07-12 - Rating: 5)
Christian Stevenson from Polar Express was impressive.He was very polite and I had full confidence in his ability to solve my AC problem.I would use them again!

Review 110 (2023-04-11 - Rating: 5)
Joseph was on time and a true professional! Service Request was completed as expected above my expectations. Polar Express is an amazing company to work with and have exceptional employees such as Joseph!

Review 111 (2022-08-09 - Rating: 5)
Joseph and Justin arrived early and worked throughout the day in the very hot attic to replace the furnace for the ac and install a new quiet cool system. They did a great job! I highly recommend polar express heating and air conditioning.

Review 112 (2023-02-03 - Rating: 5)
Joseph was so professional as well as personable. He was very informative on the process and explained everything that he was doing. We are so glad we found Polar Express!

Review 113 (2019-12-02 - Rating: 5)
I have been using Polar Express for the last few years. The team has always been friendly, responsive, and thorough with their inspections and service. I just had my heater serviced by James who showed up on time was very informative and provided great customer service. I will continue to use and recommend Polar Express for the foreseeable future.

Review 114 (2024-05-22 - Rating: 5)
Devante was easy to work with and showed up very quick to access our AC issues!

Review 115 (2023-09-12 - Rating: 5)
Technician Tony Emrich from polar express heating and air conditioning inc arrived on time & got right to it. Took care of my maintenance situation for my A.C. and also gave me information afterwards about my AC/HEAT system. I would definitely use this company again. Thank you Tony!- Alex Tava

Review 116 (2024-05-01 - Rating: 5)
Joseph is friendly and customer oriented. Always smiling and make sure he brief you on what he is doing. He is an excellent worker.

Review 117 (2023-11-28 - Rating: 5)
Joseph was an absolute pleasure!!! Would let want anyone else to come service the furnace at our home.Thanks for such a great service and experience!

Review 118 (2024-12-31 - Rating: 5)
Showed up early and fixed the issue. Thanks

Review 119 (2023-12-28 - Rating: 5)
Tony was fantastic. Called and gave an ETA; once here, sourced the issue, presented options and explained the new equipment. A plus service.

Review 120 (2017-08-02 - Rating: 5)
In my opinion Polar Express AC,is a honest company.Anthony came out, looked at the my air handler, made a call ,located the part ,and presented me with all of my options. Explained it,and gave a recommendation.I wasnt left feeling as if I was being up charged for sub-par work.The technicians came out to preform the work promptly. They were very professional,detailed oriented,and fast...did I mention fast?Mark and Jason also left me feeling whole!Id recommend them ,and plan on using their quality services again in the future.

Review 121 (2023-12-20 - Rating: 5)
I had received a well done service, They came and inspected what the issue may be and informed me of my options, if it would suit me and In no time got the job done.

Review 122 (2019-09-13 - Rating: 5)
What a great company! This is my first yelp review ever. That should say how positive my experience with Polar Express Heating and Air. Our Ac start running with grinding noise and last Saturday our ac stop running. My wife called this company and the earliest appointment we can get is Tuesday unlike other company that we called the earlier for them is Wednesday so we decide to go to Polar Express Heating and Air. Tuesday @8am James come. He check our AC unit and he found out that the motor fan blow and also the circuit board are not in good condition. James give us an option to fix our ac, and we end up to get the new unit because to get the 2 parts of the unit is almost the same us to get the new unit. James called his company to order the new unit and the office called me to give the time and day when they gonna receive the new unit. Thursday morning @8am Cris and Joseph come in with new unit to install it. Cris and Joseph are great they install the unit as quick as possible so our ac work backs properly. Cris and Joseph also my minor issue about the primary water line on the ac without additional charges. Thank you James, Cris and Joseph!!! The level of service is a top notch!!!!!

Review 123 (2024-11-13 - Rating: 5)
Good job analyzing my heater deficiencies and potential problems.

Review 124 (2017-12-12 - Rating: 5)
I highly highly recommend Polar Express. We had Polar out to correct an issue that another air conditioning company couldn’t figure out. It only took Anthony one visit to pinpoint the problem and fix it. Today I had Anthony out to fix our heater. He’s always on time and once again it was a quick fix. This guy really knows what he’s doing. He was very honest and polite. You don’t meet many kind people anymore but these guys are absolutely wonderful. Thank you Polar Express!!!

Review 125 (2024-02-13 - Rating: 5)
Just was professional very polite communicated at a very high level has been one of the best technicians we have ever had out to our house he was very clean as well with all of his work I would highly recommend this company to anyone and everyone GREAT JOB!!! thank you!

Review 126 (2024-07-19 - Rating: 5)
Good clean install great work explained everything really well.

Review 127 (2022-12-24 - Rating: 5)
My upstairs and downstairs heater didnt work anymore. Joseph from Polar Express quickly diagnosed the problem and got me back up and running. This guy was great. Quick and professional!

Review 128 (2022-04-08 - Rating: 5)
Called these guys and got a service appt 3 days out. I immediately got a call within the hour saying they had an opening for the same day between 5 and 6pm… The technician made it by 3:30. He was very professional and knew where to look for the issue and had it fixed in under an hour. AC now blows cold before the hot weekend! Great service! I highly recommend this company!

Review 129 (2024-12-11 - Rating: 5)
Adrian was fast, polite, and efficient. We were very pleased with the results and cost. We signed up for the monthly subscription.

Review 130 (2022-07-26 - Rating: 5)
I am moving my business to the Lake Elsinore area and was looking for a local company on google search. I contacted 4 companies and Polar Express not only answered the phone but worked with me to get what I needed done in the time frame I needed it. Their field service tech and their office staff were all very professional, courteous, and knowledgeable.I got what I needed and will be utilizing them for my upcoming HVAC maintenance needs. Thanks!

Review 131 (2019-06-26 - Rating: 5)
Awesome company, and the technician Mr. James Butler is extremely professional and knowledgeable he showed up on time, he kept us informed throughout the entire process. We definitely reccomend Polar Express heating and cooling to every one in need of tune ups or repairs on your a/c heating units. Thank you James Butler for your outstanding and knowledgeable help.

Review 132 (2024-07-03 - Rating: 4)
Really great job installing the AC and heater replacement. Fast and polite.

Review 133 (2024-11-02 - Rating: 5)
Efficient, knowledgeable, helpful. A pleasure to work with. Very thorough!

Review 134 (2023-08-22 - Rating: 5)
Very impressed with everything. So happy with my new air conditioner! They did a great job & got it all done in 1day

Review 135 (2023-01-16 - Rating: 5)
Joseph was very professional and the service was timely. A sensor was malfunctioning and fixed. There was also a broken seal on the outside vent, which was fixed. Would definitely recommend their service.

Review 136 (2023-08-04 - Rating: 5)
The first time they came deep looked like the ghost buster but for ac 😅 they where awesome the ladys on the phone always stay professional as well I cant complain they always been here for us.Thank you.

Review 137 (2019-07-26 - Rating: 5)
James performed a tuneup for my two AC systems. He arrived early before the scheduled appointment time and was professional, friendly, and courteous. I appreciated that he took the time to explain what he was doing. I will have Polar Express service my heating systems in the fall.

Review 138 (2023-07-07 - Rating: 5)
Our technician was Tony. He was very professional, pleasant, answered all my questions and repaired the A/C system promptly. I explained the problem and he diagnosed it right away.

Review 139 (2023-11-09 - Rating: 5)
Joseph Gamez from Polar Express Heating And Air Conditioning Inc. was very professional and knowledgeable. Great service and organization.

Review 140 (2024-11-26 - Rating: 5)
Polite, conciderate, helpful. Thank you

Review 141 (2016-06-22 - Rating: 5)
We have used Anthonys service twice now. Once last year to move our AC unit to a different location in the backyard. Most recently yesterday, during the crazy heat wave that put our home in a 118 degree area. Of all days for the AC to go out! I was surprised and relieved when Anthony came to evaluate and repair our AC that day. Even more impressive, when we werent certain if it was working properly about an hour after he left, he came right over to check his work. He even did tests he did not do on his first visit earlier in the evening (they werent necessary for the repair we had done) to reassure us everything was working, it was just working really hard to catch up on such a hot day.Both times weve used Anthonys service he was respectful or our home and time, has given thorough and easy to understand explanations of what he is doing, offered suggestions to help our AC run most efficiently, and even denied us signing up for his annual service because our unit was too new to require that service. Anyone honest enough to turn down unnecessary work will always find a repeat customer here! I cannot recommend him enough!

Review 142 (2022-08-04 - Rating: 5)
Took a tiny bit longer than expected however the install was done with pecision, the best part was I left my air on all night, woohoo, great job and Thank you so much, great Team that came to do the install❤️

Review 143 (2023-09-08 - Rating: 5)
The service was great! Same day they sent someone out. The technician was very detailed and helpful.

Review 144 (2023-06-02 - Rating: 5)
I loved their service! I had my office air conduct cleaned and Justin Curry was very professional, clean and respectful. Very reasonable price too!

Review 145 (2023-08-18 - Rating: 5)
The whole crew of Polar express are professionals of the highest caliber. special thanks to Tannya, Justin, both Josephs, and the people at the office. Update: Thanks for Tony for coming by to perform annual maintenance!

Review 146 (2024-05-11 - Rating: 5)
Really nice work and great work I’m so happy with him and this company 🙏💕

Review 147 (2024-07-23 - Rating: 5)
On time, professional, job completed on time. 5 Star Service!! Thank you !!!!!

Review 148 (2023-08-30 - Rating: 5)
Joseph was very helpful and explained everything in detail when repairing our unit. Very impressed with quick response and service. Thank you!

Review 149 (2019-01-23 - Rating: 5)
Hands-down the best a/c and heating company! I have used Polar Express multiple times and I am always more than satisfied...Super professional and friendly...Efficient with great prices! I am constantly recommending them to my friends and family and always receive outstanding feedback on their experiences....Definitely a must use company!!!

Review 150 (2023-11-13 - Rating: 5)
We have got the run around with a lot of other heating air conditioning companies but Polar Express I have found to be the best. Their technicians are honest and not just out to make a quick big sale. Very trustworthy.

Review 151 (2015-06-23 - Rating: 5)
Anthony Dieringer the owner of Polar Express saved us from baking in our own home. He fit us in his busy schedule to bring the cool air back. Thank you for explaining the problem and options for repairs. He had the proper parts and did an efficient job in a short time-frame. I would Recommend Polar Express to all my friends in need of Heating and Air Conditioning repairs.

Review 152 (2018-03-02 - Rating: 5)
We highly recommend Polar Express for installation of a new Trane heating & a.c. and new duct system & thermostat.Anthony is thorough,very knowledgeable,and thoroughly evaluated our current system and recommended the best for our home for a most economical system.Anthony responded to all of our calls and answered all our questions as we went through our decision making process. His team, Steven ,Alex and Robert were a very proffesional team that worked exceptional,together. They respected our property and were patient in answering all our questions. They communicated with Anthony throughout each day,and completed the project in a timely manner.They cleaned up at the end of each work day.In our cold days & nights,we are now able to keep our home at a lower temp and find our home more comfortsble than ever.WE HIGHLY RECOMMEND ANTHONY AND HIS TEAM and POLAR EXPRESS!

Review 153 (2024-09-07 - Rating: 5)
Very friendly and fully explained the matter of the issue 👌

Review 154 (2023-04-11 - Rating: 5)
He was extremley knowledgable , and was very helpful ... recommended more frequent maintenance of my AC unit . I will definitly recommend to all my family and friends !! Very happy with my professional service .

Review 155 (2022-07-06 - Rating: 5)
Tanya and Joseph were awesome. They arrived on time. The explained the who process. They tested to make sure everything worked. Scheduled heers test. They cleaned up everything. Took us through a final walk through with explanation.

Review 156 (2024-10-31 - Rating: 5)
Great job, very efficient and helpful

Review 157 (2023-08-24 - Rating: 5)
Great company! Our technician was Tony Emrich, he is a great service technician! He is so knowledgeable and explains everything!

Review 158 (2015-11-10 - Rating: 5)
I bought a bank owned home as my first home and needed an entire maintenance/introduction to the HVAC system. Anthony came same day and got the job done! Will definitely be recommending Polar Express to friends and family!

Review 159 (2024-07-26 - Rating: 5)
He was informative, friendly and courteous. Thank you.

Review 160 (2015-09-23 - Rating: 5)
This extraordinary company is hands-down amazing! I have used this amazing company numerous times and Im always satisfied with his exceptional customer service, honesty, cleanliness, Speedy appointments, always on time if not ten minutes early, guaranteed work and vast knowledge. Anthony and his team also gives you advice on what to look out for and tools/tricks for your Air conditioning and or heating units as well as the fuses I use that as an example because he showed me a thing or two with the fuses on the side of my house to look out for with my unit. He never discourages any questions I may have or concerns! He never pushes you on unnecessary things to purchase always working with you to get the complete use of your unit before replacing it and or anything else that goes with it . I always recommend him to other people who have any problems with there heating and or air conditioning units or who just simply need a tune up of there unit! You dont Ever see this type of services any more. This extraordinary company hands down covers all aspect of what a five star company should be!H

Review 161 (2024-12-27 - Rating: 5)
He was excellent. He took the time to explain to me how to replace the filters and showed me the function/control for the fans.

Review 162 (2023-10-18 - Rating: 5)
Tony Emrich inspected and diagnosed my AC units. He cleaned them and explained in detail what was done before double checking his work.

Review 163 (2015-06-18 - Rating: 5)
Anthony was very professional and knew exactly what he was doing. He was straight and upfront about everything and answered all questions I had. It was desert heat in my house, now that Anthony fixed my a/c unit. Im not gna lie its really cold. Which is a good thing though. I highly recommend him to anyone with cooling issues.

Review 164 (2022-06-13 - Rating: 5)
Always professional, easy to work with, and responsive. I have used polar express on five different properties now and highly suggest them!

Review 165 (2024-07-11 - Rating: 5)
Excellent service all the way around. Polar express communicated with me frombeginning to end. Very friendly and knowledgeable in their work. I would definitely recommend them.

Review 166 (2023-06-07 - Rating: 5)
Joseph came to our house, he fixed our ACHe was on time, kind, clean and very professional. Excellent workmanship 👌He’s our new to-go AC technicianThank you Joseph!

Review 167 (2024-11-26 - Rating: 5)
Great experience very polite and informative

Review 168 (2015-08-01 - Rating: 5)
Our AC broke in the middle of summer and Anthony came out within 30 minutes and fixed it. All the other companies were busy for a few days. We wouldnt have lasted the weekend. Were so thankful they could come out and take care of it right away.

Review 169 (2023-07-27 - Rating: 5)
Polar express is professional and reliable. They offer a valuable HVAC membership to keep things running smoothly all year long

Review 170 (2022-06-25 - Rating: 5)
Polar Express, from the owner,to the office ,and workers Ive never experienced a more efficient,professional, friendly service!!!! Would tell everyone to use this Company, also cost was half of some quotes ! Thanks agin !

Review 171 (2023-08-14 - Rating: 5)
This company gets the job done in an excellent manner. The crew was professional and prompt and worked diligently to get the job done.

Review 172 (2019-01-22 - Rating: 5)
Awesome customer service. Furnace was not blowing hot air, Tony was able to diagnose the problem within in minutes. He had my heater blowing hot air in no time. Definitely would recommend.

Review 173 (2021-01-11 - Rating: 5)
I cant say enough good things about this company from the start they where professional and made sure we were satisfied with everything. Joseph went out of his way to get the job done. I would highly recommend Polar Express

Review 174 (2015-08-22 - Rating: 5)
Absolutely amazing and professional service. My AC went out in August with my 5 month pregnant wife urging me to have it repaired quickly. Anthony answers the phone and completely understands our situation. He shows up (when he said he would....actually early) locates the the issue and provides me with numerous potential resolutions. He actually determined my system was still under warranty and proceeded to contact the manufacturer and have them replace the coil for free (this guy is honest). Heres a quick list of reasons to call Anthony:1. Communication!!! He answers and returns calls. Even called me a few hours after the repair to check status.2. Honest!!!! He doesnt try to feed you any crap or sell you things you dont need.3. Profesional!!!! Tools, equipment and appearance are obviously a priority.4. Cleanliness!!!!! Our house was actually cleaner in the areas he worked after he left.Our system actually works a lot better (our house is only 4 years old) than it did before. The builder took some short cuts that Anthony fixed. Ohhhh, hes very patient and willing to answer questions. To me that was awesome! I studied AC units the moment ours went out. Anthony was willing to answer all my questions and provided high level technical answers to my questions. Id refer Anthony and his crew to anybody I know in need of HVAC service. Just call and youll see what Im talking about.

Review 175 (2023-04-10 - Rating: 5)
The communication was wonderful. Tony and Brandon were very professional and kept me updated every step of the way.

Review 176 (2023-07-23 - Rating: 5)
Justin was great and super helpful and explanatory. We really appreciate the work he did.

Review 177 (2017-10-05 - Rating: 5)
I can not say enough about this company! From the office gal who takes the calls, to Anthony who comes out to do the diagnosis and the walk through after, to the younger guys who came in to install our new system... Polar goes ABOVE AND BEYOND for your custom. I had been BATTLING with my home owners warranty company trying to get service, and in the middle of that battle, my old unit BROKE right in the middle of that bad heat wave at the end of August!Anthony was so honest and straight forward AND confident that I scheduled with him to replace my unit right away, and told the Home Warranty company to go to hell LoL!a month after the new AC unit was installed... we noticed our Heater wasnt kicking on... Anthony came right out, checked it for us and re-lit the pilot light that had gone out and VIOLA! Everything is perfect, and he didnt charge us a fee for coming to check on the heater. keep up the good work guys ( and gal! haha) you guys are the perfect example of Customer Service and Satisfaction!

Review 178 (2024-06-08 - Rating: 5)
Nice and polite person. Explained everything and he did the job.

Review 179 (2023-12-07 - Rating: 5)
Our units are working fine due to prompt and thorough installation by Joseph and Mark..these guys were very good at communication and were focused totally on giving us the best job possible..Well done!

Review 180 (2023-05-05 - Rating: 5)
Johnathan was very knowledgeable and explained what he was going to do. And also very courteous. Good job!

Review 181 (2019-05-20 - Rating: 5)
James did excellent job. Now I’m ready for summer. Thank you Polar Express .I signed up for a new contract for the coming year .

Review 182 (2023-04-25 - Rating: 5)
Joseph is truly professional and friendly. He answered all my questions and explained everything he was doing and why. Thank you Joseph!

Review 183 (2023-09-12 - Rating: 5)
We’re very thankful for the technician, Justin, he’s a very responsible and helpful professional. He fixed the issue very quickly, thank you!

Review 184 (2024-04-16 - Rating: 5)
Awesome they have always been awesome and fair like these guys!

Review 185 (2024-12-10 - Rating: 5)
Very professional and thorough.

Review 186 (2024-06-22 - Rating: 5)
Very professional and cleaned up. Thank you so much!!!!! 💪💪

Review 187 (2023-12-26 - Rating: 5)
My experience was very good, the technician they send was very knowledgeable and l very satisfied with the service.

Review 188 (2020-01-02 - Rating: 5)
James was very polite and informative. I signed up for the yearly tune-up. Thank you for coming coming the same day I called.

Review 189 (2023-09-27 - Rating: 5)
Joseph was a great tech, informative and professional. Pleasure having him here

Review 190 (2024-06-19 - Rating: 5)
He was friendly informative very professional.

Review 191 (2022-07-15 - Rating: 5)
Amazing! Professional, knowledgeable, punctual and friendly person. She really goes above and beyond to make sure that all of our questions got answered.

Review 192 (2023-01-27 - Rating: 5)
Excellent installers. Professional and kept us apprise of the work as it progressed. Highly recommend them.

Review 193 (2022-12-23 - Rating: 5)
Justin was very professional, on-time, and clean. Would definitely use this service again. Thank you.

Review 194 (2024-08-09 - Rating: 5)
He was great and knowlegable and was very honest

Review 195 (2023-11-20 - Rating: 5)
I recently had my heating units serviced and filters replaced...Tony went above and beyond for me. I highly recommend Polar Express.

Review 196 (2024-06-14 - Rating: 5)
Technician Justin shied up on time. He was very courteous and professional. He found and fixed the problem with my HVac. He showed me what the problem was and explained what he did to fix it. I would recommend their service to all. I will use them again if needed.

Review 197 (2019-01-21 - Rating: 5)
On time, got the job done and came in under cost on what I was expecting. Overall very good service from the first phone call to the technicians completing the repair on our heater.