Roto-Rooter of Ithaca and Cortland

Photo of Roto-Rooter of Ithaca and Cortland

Located in Ithaca, New York

Address: 175 Woolf Ln, Ithaca, NY 14850, United States

Phone: +1 607-272-1451

Rating: 5

Services

  • Online estimates
  • On-site services
  • Appointment required
  • NFC mobile payments
  • Credit cards

Categories

  • Plumber

Photos

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Comments

  • Review 1 (2024-08-14 - Rating: 5)

    Great and prompt response. When Kyle says he will be there at a certain time he never disappoints. I’ve used Kyle for multiple projects throughout the year and every time he arrives on time. Does the job to completion in a timely manner and cleans up everything. I’ve had a lot of plumbers throughout the years by having multiple properties but never as knowledgeable as Kyle. I highly recommend him and his crew.

  • Review 2 (2024-10-22 - Rating: 5)

    Kyle P was excellent!!! He is very professional, knowledgeable and honest.Roto Rooter was also very responsive as a company... They put someone right on our problem. Clean professional looking van and equipment.

  • Review 3 (2024-09-30 - Rating: 5)

    Kyle and Joe were great. They arrived on time, quickly assessed the issue with my sewer line, did some initial work, and proposed long-term fixes. Will definitely use them again.

  • Review 4 (2024-12-04 - Rating: 5)

    Our church main sewer line was backed up resulting in four bathrooms being inoperable. We called Roto-Rooter and within minutes they were at our church and resolved the issue. This is not the first time weve called them and had tremendous service. I highly recommend them. Thank you very much.

  • Review 5 (2024-10-28 - Rating: 5)

    Joe is helpful, knowledgeable and a very pleasant person. We will keep Roto-Rooter on speed dial, and hopefully, we wont need to call that often. Ginger Melfi

  • Review 6 (2024-11-25 - Rating: 5)

    Joe was excellent. He explained everything, and gave advice how to possibly reduce having this issue again. I highly recommend this service.

  • Review 7 (2024-12-14 - Rating: 5)

    They were very prompt, professional and respectful. They were very thorough in diagnosing the problem and swiftly took care of it. I would highly recommend this company.

  • Review 8 (2024-08-29 - Rating: 5)

    Joe came over right on time, I had a sink that was leaking and a toilet clogged. He fixed BOTH in less then 30 minutes and left the areas cleaner then when he arrived. I will ONLY call Rotorooter from now on.

  • Review 9 (2024-04-01 - Rating: 5)

    Roto-Rooter of Ithaca and Cortland (owned and run by Kyle) is one of my favorite businesses to work with, and I highly recommend their services.First, Kyle responds quickly, offers guidance over the phone, and uses modern scheduling, invoicing, and payment software. The two separate times Kyle worked with me were amazing. He is very communicative, reliable, and does a great job in an efficient way. So, services all around - excellent.But its my second point that seals the deal in recommending this business: Kyle is an incredible human being. Honest, upfront, conscientious, and a thinker: he analyzes things and shares the workings of his mind in a spirit of transparency for the customer. Most notably, when my elderly parents came to visit, Kyle was there when we drove up with their luggage. He helped them out of the car and carried their luggage into the house. This is a person who makes the world a better place.

  • Review 10 (2024-06-14 - Rating: 5)

    Kyle is fantastic to work with and happily gave me some information about water issues that I was having that were separate from the plumbing job I hired him for. Kind, professional, and would happily get my business again.

  • Review 11 (2024-03-06 - Rating: 5)

    All the 5 star ratings are deserved - I cant recommend these guys enough! Theyre honest and affordable, locally owned, and theyve saved me twice in the past two months!I bought a house a few months ago and wanted a camera sewer line inspection. The home inspector recommended Roto-Rooter and they came right out a couple days before Christmas. An issue was found and we needed the homeowners to sign off on clearing the pipe. Kyle was able to come back and do it very quickly.I was already in the process of getting a quote from HALCO for tankless water heaters to replace a 30 year old 75 gallon water heater. But HALCO and I couldnt agree on the design or price, so I contacted Kyle from Roto-Rooter again. He walked me through a great design while also taking note of several issues that HALCO hadnt mentioned. The price was what we expected, so he ordered and prebuilt the unit. The night before installation we sprung a leak on our main water shut-off. I emailed him, he said no problem! And was able to repair it the same day as the water heater installation. Phew!PLUS, while he was installing our new water heater I was upstairs fumbling over what should have been an easy compression valve replacement for an ice maker line under my sink. Only the pipe size wasnt standard and ACE and HEP couldnt help me after multiple frustrating trips. At the end of the day - and near my wits end - I asked Kyle to take a look. He walked me through a simple alternative approach and even wrote me out a part list! I was able to do the work that night.These guys know what theyre doing, charge a reasonable rate, and you can trust them to do what you actually need done - and not try to sell you on more. Highly recommended!!

  • Review 12 (2024-01-24 - Rating: 5)

    These guys are great. Spent 4 hours in/out in the rain, had two toilets off and back on. Owner stopped by and pitched in with repairs and clean up. Left my business in good shape. Never complained about how difficult it was and stuck with original quote. Highly recommend!

  • Review 13 (2023-08-25 - Rating: 5)

    I called my plumber about clogged kitchen drain. He recommended I call Roto-Rooters, Kyle promptly responded that afternoon. He was very professional, knowledgeable and genuinely a good man. Gave us excellent advice and products recommendations to avoid future problems. He quickly unclogged the drain all the way to the main line with absolutely no mess for a great value. Wonderful service seldom seen post covid. Would definitely recommend and use him for future plumbing repairs. Thanks Kyle!

  • Review 14 (2023-02-22 - Rating: 5)

    I cannot say enough good things about Roto-Rooter of Ithaca and Cortland. I had a plumbing emergency and needed someone to come out right away. I searched for the a plumbing company near me and they came up. I gave them a call and their tech arrived at my home within the hour. He was very knowledgeable and was able to diagnose and fix the issue in no time. He was also very accommodating and answered all of my questions. I was so thankful for their prompt and professional service, and would highly recommend them to anyone in need of a reliable plumber.

  • Review 15 (2024-10-22 - Rating: 5)

    Cleared an annoying kitchen drain. It’s draining beautifully now! Kind, answered all questions, and aimed to provide service quickly.

  • Review 16 (2023-10-04 - Rating: 5)

    After attempting to clear drain without success decided best bet was to call roto-rooter.Kyle was informative and very knowledgable about drainage systems. He had it clear in no time and was a pleasure to work with.He aslo made billing easy at time of service .Highly recommend

  • Review 17 (2022-10-05 - Rating: 5)

    Had what turned out to be a very complicated problem for an elderly relative, 2,000 miles away. Stressful to say the least. But the plumber I spoke on the phone with, Kyle, was amazing. He figured out the issue quickly, and then called me back to tell me what the cost would be. He explained in detail what he needed to do, and was upfront on exact cost. He got it all back up and running fast. I loved fact his estimate would have been free if I declined to proceed, at least down here that’s not very common. Highly recommend his service!, handling something like this over the phone, or in person, is beyond a headache, but he made it easy from start to finish. Thank you

  • Review 18 (2023-03-07 - Rating: 5)

    I live in a rural area and was in desperate need of a plumber. Luckily, my neighbor recommended this Ithaca plumber. I gave them a call and was able to book an appointment right away. The plumber that came to my house was awesome! They quickly assessed the issue and got to work right away. I was so impressed with their professionalism and work ethic. I now have their phone number saved in my contacts for any future plumbing needs.

  • Review 19 (2024-12-10 - Rating: 5)

    Joe once again saves the day! Professional, knowledgeable and a pleasure to have in our home.

  • Review 20 (2022-12-09 - Rating: 5)

    I have used their service for plumbing issues four times over the year and each experience has been very positive. Recently I have called them for a quick water heater repair and they arrived in 30 minutes. Did an awesome work as always and even cleaned up after. Highly recommend Ithaca plumbing company!

  • Review 21 (2023-02-14 - Rating: 5)

    Recently I had an issue with a leak in my house and contacted Roto-Rooter of Ithaca and Cortland, got their contact details after searching for plumber near me. The plumber they sent out was incredibly knowledgeable, and was able to quickly identify and fix the leak. They showed up when they said they would, and were very professional. Highly recommend!

  • Review 22 (2023-09-24 - Rating: 5)

    Had a water pipe leak emergency on a Sunday morning. Kyle was at our door quickly, clearly explained the process, resolved the problem fast, and advised us on a few other issues. We will be using him again.

  • Review 23 (2023-02-08 - Rating: 5)

    I’ve had Kyle and Joe over to do a few jobs for us. We had a clog in our main line as well as our septic pump. We also have had our main water valve replaced. Couldn’t have been a better experience. They are very knowledgeable and professional in every manner. Glad to have developed a relationship with them and will go to them for our future plumbing needs.

  • Review 24 (2024-11-07 - Rating: 5)

    Extremely responsive, quick, friendly, and professional. Could not recommend them more!

  • Review 25 (2023-02-01 - Rating: 5)

    This guy is amazing!!!! I can’t say enough good things. He came to our home after business hours to help address something that caused our home to loose heat. It was so relieving as a first time home owner to get help immediately. He resolved the issue, is incredibly professional and generous with his time. I would 10000% recommend calling him for services!!

  • Review 26 (2022-12-16 - Rating: 5)

    Roto-Rooter of Ithaca and Cortland provided excellent plumbing services for my home in Cortland County. Their technician arrived promptly and was very knowledgeable about the issue I was having with my pipes. He fixed the problem efficiently and effectively, and I was very satisfied with the results of his plumbing services.

  • Review 27 (2022-11-30 - Rating: 5)

    Excellent service with rapid response. We had an emergency leak and our ceiling was dripping water. Within 15minutes, my plumber arrived. He fixed the leak and made sure that we wont have the same issue again. Highly recommended Cortland plumbing company.

  • Review 28 (2023-01-10 - Rating: 5)

    High professional, timely, responsive, and meticulous. Great attention to detail.They installed a new toilet, bathroom vanity, and baseboard heater in a brand new bathroom – everything looks great and works well.I would highly recommend them, Ill definitely be a return customer.

  • Review 29 (2023-03-03 - Rating: 5)

    The team at Roto-Rooter was exceptional from start to finish. When I called with a plumbing emergency, their phone staff was kind and understanding, quickly dispatching a technician to my home. The technician arrived promptly. I highly recommend them if you are looking for a reliable drain cleaner.

  • Review 30 (2022-12-02 - Rating: 5)

    They were prompt and efficient when they worked on our drain cleaning. The work that needed to be done was explained in detail and they were able to answer all our questions. The crew cleaned up after themselves. They provided quality service overall - absolutely recommended!

  • Review 31 (2023-02-24 - Rating: 5)

    I had an emergency plumbing issue at my home and they were able to help me out in a pinch. I called their 24-hour phone line, and a plumber arrived at my house within the hour. He was able to quickly diagnose and fix the problem, which saved me a lot of stress and hassle. I appreciated the technicians professionalism and expertise, and I will definitely use this plumbing company again if I have any future issues.

  • Review 32 (2022-11-28 - Rating: 5)

    Replaced my two outdoor spigots with frost free and replaced my corroded shutoff valves with lever type shut offs. They did a great job. Work was done within a few days of my call. They came on the early end of the time windows both for the eval and the actual work. This is my second time working with these guys and I am happy so far:

  • Review 33 (2023-02-22 - Rating: 5)

    Kyle scheduled a visit one day after my call. During his visit, he provided a thorough examination and offered professional advice. Id use Roto-Rooter again if we need plumbing service in the future.

  • Review 34 (2023-10-13 - Rating: 5)

    Kyle and his crew are the best. They are on time. They are up-front about the total cost of the job - no extra costs becuase of this and that. And most importantly, they get the jobs done. Highly recommend!

  • Review 35 (2023-01-02 - Rating: 5)

    The guys were super nice and unclogged my drain quickly. I had been left with a backed up septic on ChristmasAuhanahie came first and blew out my drain pipes, pulled up toilet nd left before the clog was cleared and didnt reinstall wax ring and charged me over $400. (they wanted $700)Roto Rooter was done in 20 minutes and the work is guaranteed for 6 months.They were very professional and knowledgable. I will probably be using them for my water softener installation.

  • Review 36 (2022-12-12 - Rating: 5)

    The offered an immediate evaluation and gave me several options regarding their water heater install services. Installed our new heater and made sure everything was settled before leaving our property. Overall, highly recommended!

  • Review 37 (2022-12-05 - Rating: 5)

    Extremely experienced and organized plumber. They were very thorough and paid attention to details. It took them 3 days to complete the work and the result was absolutely amazing. Highly recommended!

  • Review 38 (2023-01-29 - Rating: 5)

    On time, no charge for coming, and excellent service. Kyle Spencer who was the technician, was a delightful, knowledgeable guy whom I intend to ask for the next time my home need a repair. Im so happy i Finally found a good plumber. 😆

  • Review 39 (2022-12-01 - Rating: 5)

    Very responsive, my plumber arrived to my house within an hour and got the job done quickly. Fixed my clogged kitchen sink, cleaned up everything afterwards. Price was fair as well, would recommend this plumber!

  • Review 40 (2022-11-16 - Rating: 4)

    Just bought new house, first load of laundry drained into bathtub along with who knows what else was stuck in the drain (shared with toilet, yuck!). RR was able to schedule right away. They accurately diagnosed the issue (clogged sewer line) and found the problem (a flushed wash cloth!). Everything is draining great! I also appreciate that they took multiple types of payment.

  • Review 41 (2022-12-06 - Rating: 5)

    The plumber arrived early and was very courteous and professional. They cleaned up after the job was completed. I highly recommend them if you are in Groton NY and looking for an awesome plumbing service.

  • Review 42 (2023-02-22 - Rating: 5)

    Kyle was very prompt and responsive. The work got done quickly and it wasnt crazy expensive. Highly recommended, will definitely use again if anything happens again.

  • Review 43 (2023-03-29 - Rating: 5)

    Kyle came and repaired our leaking faucet. He was on time and professional. Nice guy, would ask for him again. Great value

  • Review 44 (2022-12-14 - Rating: 5)

    If you need a plumber with a camera service, I suggest you give them a call today. Hired them for an emergency repair for our sewer and fixed the issue in a day. Happy with the overall service - top notch tech.

  • Review 45 (2023-03-13 - Rating: 5)

    Initially I needed service due to a toilet constantly running and then flooding into my basement. I then also asked if they could deal with a leaky draining washer while they happened to be here dealing with the first issue. Both were taken care of. Very pleased.

  • Review 46 (2022-12-16 - Rating: 5)

    Kyle was prompt, communicative, professional, and fixed our overflowing toilet sewage problem in an hour from the time I called. Would recommend this service to anyone with an emergency plumbing issue!

  • Review 47 (2023-01-16 - Rating: 5)

    Joe was very professional and courteous. Although he couldn’t get the problem fixed it was a great experience. They also did not charge me for the service. I would recommend them to my friends and family.

  • Review 48 (2023-05-27 - Rating: 5)

    Roto-Rooter saved the day when my toilet started overflowing. I would definately hire them again if needed. Highly recommended.

  • Review 49 (2024-08-21 - Rating: 5)

    Continued great service. On time, efficient, knowledgeable.

  • Review 50 (2023-02-08 - Rating: 5)

    Roto-Rooter of Ithaca/Cortland is great! Very responsive and professional, and really help us diagnose and resolve our issues!

  • Review 51 (2023-07-07 - Rating: 5)

    Plugged drain was cleared quickly. The gentleman was quite knowledgeable and pleasant. Six-month warranty.

  • Review 52 (2023-10-18 - Rating: 5)

    Kyle arrived on time and did great work. A+ job. would recommend.

  • Review 53 (2022-12-15 - Rating: 5)

    Always reliable and highly recommend Ithaca plumber. Ive been using their services for years and I am always satisfied with the results.

  • Review 54 (2022-11-22 - Rating: 5)

    Everything was backing up in my house. Main drain was plugged. Excellent job highly recommend them.

  • Review 55 (2024-08-13 - Rating: 5)

    Kyle came the same day I called and showed up early. He was very friendly, polite and informative! He fixed the problem quickly and guaranteed the work. Plus they offer a great value compared to competitors.

  • Review 56 (2023-02-25 - Rating: 5)

    He was on time and very kind ! He was professional and easy to speak with! He was even kinder to our dog!

  • Review 57 (2022-12-13 - Rating: 5)

    They not only cleaned out the very-clogged drain from the kitchen sink, but also regaled me with song and dance.

  • Review 58 (2023-01-11 - Rating: 5)

    Kyle & Joe were thorough, reasonable, and professional in resolving my issue.

  • Review 59 (2022-12-18 - Rating: 5)

    They have a very good service. Very friendly to customer. Thanks to Kyle Spencer!

  • Review 60 (2023-01-06 - Rating: 5)

    Came out quickly, very professional and friendly. Found the issue quickly. Great Service!

  • Review 61 (2023-10-30 - Rating: 5)

    Very competent and good communicators. Highly recommend.

  • Review 62 (2023-01-03 - Rating: 5)

    They were very kind, the situation had been cleared by the tenet and they left with no charge.

  • Review 63 (2023-03-13 - Rating: 5)

    Great service , got us back to using our bathroom quickly .

  • Review 64 (2023-09-08 - Rating: 5)

    Joe was awesome. Very professional and came up with a smart idea to fix our clog. Highly recommend!

  • Review 65 (2023-09-29 - Rating: 5)

    They came to poets landing to remove a moen shower cartridge they were fast and cleaned up awesome customer service

  • Review 66 (2024-10-09 - Rating: 5)

    Joe is the best!

  • Review 67 (2023-05-18 - Rating: 5)

    Excellent and professional service... really nice, knowledgeable, able, and helpful

  • Review 68 (2022-12-13 - Rating: 5)

    We hired them for their sewer camera inspection. Our technician was very courteous and knowledgeable. Very respectful of our home, gave his recommendation based on what we found out on our sewer during inspection. I appreciate that the work was done efficiently, 100% recommended!

  • Review 69 (2023-11-01 - Rating: 5)

    Amazing job thank you so much! You rock!

  • Review 70 (2023-02-17 - Rating: 5)

    Excellent service and fast response time. I will definitely use you again, and recommend you to my friends and neighbors. Thank you very much.

  • Review 71 (2023-11-14 - Rating: 5)

    Was extremely helpful on current and future potential issues

  • Review 72 (2023-02-17 - Rating: 5)

    I had an emergency plumbing issue and called Roto-Rooter of Ithaca and Cortland. I was so relieved when the plumber showed up quickly and was able to identify and fix the problem with no issues. In no time, he cleared the drain. Their plumber was very knowledgeable and professional, and I would highly recommend them - 10/10

  • Review 73 (2023-02-27 - Rating: 5)

    John was prompt, a great communicator, kept me apprised of the situation and got my plumbing problem fixed right away!! Thank you so much

  • Review 74 (2022-12-20 - Rating: 5)

    Gentlemen were great efficient and knew their business

  • Review 75 (2023-03-05 - Rating: 5)

    I was absolutely impressed with the professionalism and service provided.

  • Review 76 (2022-12-07 - Rating: 5)

    Very professional, quick, effective, on time, and flexible around my ongoing phone call. Thanks Joe and Kyle!

  • Review 77 (2023-02-14 - Rating: 5)

    Great services

  • Review 78 (2022-11-16 - Rating: 5)

    New water line and drain for washing machine

  • Review 79 (2023-01-25 - Rating: 5)

    Excellent service!

  • Review 80 (2025-01-09 - Rating: 5)

    Joe and Paul were top notch! Joe was persistent in getting my frozen line clear. Would definitely recommend him. js

  • Review 81 (2025-01-06 - Rating: 5)

    Joe is very helpful and knowledgeable. He snaked the clog from the drain and all is running well now! Thanks so much!

  • Review 82 (2025-01-04 - Rating: 5)

    Ill be using this service again. Kyle was professional and accommodating.

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