Best Virginia Heating & AC Repair

Located in Hurricane, West Virginia

Address: 892 Orchard Park Rd, Hurricane, WV 25526, United States

Phone: +1 681-252-9228

Rating: 5

Services

On-site services
Language assistance
Wheelchair-accessible car park
Wheelchair-accessible entrance
Wheelchair-accessible seating
Wheelchair-accessible toilet
Repair services
Gender-neutral toilets
Appointment required

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-09-24 - Rating: 5)
I wasn’t excited to spend the money on replacing my HVAC system, but I only wish I had done it sooner after doing it. I can’t say enough good things about everyone I interacted with from the company. They worked with me to find a system that fit my budget and needs, going above and beyond anything I could have ever requested from them. I feel like I got a fantastic deal and will recommend their services to anyone needing them. The guys who came out to do the installation were friendly and knowledgeable and able to explain the process and functionality of everything in a way that I could understand, providing me with priceless peace of mind. Again, it is a fantastic company with amazing people working and running things, and I would highly recommend contacting them if you need any of their services.

Review 2 (2024-11-19 - Rating: 5)
Wonderful experience from first contact to follow-up after installation. Quality in every phase of the job. Highly recommend Best Virginia and their staff and installation techs! Thank you!

Review 3 (2025-01-01 - Rating: 5)
Jacob made a house call on New Years Eve to assess our broken furnace. He was very knowledgeable and professional! He explained everything in detail and recommended services to keep our furnace in good working shape.Best Virginia is very affordable and really cares about their customers! I highly recommend using this company for your heating and cooling needs!

Review 4 (2024-10-28 - Rating: 5)
I just had a new HVAC unit installed by Best Virginia. The 3 techcians, Huntley, Spencer and Ty were absolutely amazing. They looked like 3 bees buzzing around for the common goal of completing my installation.All of the work was clean and very neat. Im very picky about work around my house and these guys exceeded my expectations.Also, Robert the sales person answered all my questions and was quick to reply to any call he couldnt answer or any text I sent.Overall, I cant recommend these guys and this company enough. Well done.

Review 5 (2025-01-02 - Rating: 5)
My servicemen Jacob was outstanding. He explaining everything he was going to do prior to starting, then explained what he was doing and how it helped as he was doing it, then made made sure the system ran correctly with no carbon dioxide leaking into the home. The price was way less than I thought and Id recommend them to everyone I know!

Review 6 (2024-11-05 - Rating: 5)
After receiving excellent service on my HVAC purchase and installation, when we had a power failure and my generator would not start, I turned once again to Best Virginia to help me out. Ryan and JD are excellent technicians and diagnosed the problem, ordered the replacement parts, and got the generator RUNNING again. Thanks guys. I appreciate your understanding and great customer service!Joe

Review 7 (2024-11-16 - Rating: 5)
We had an absolutely fantastic experience working with Best Virginia! From the moment we reached out to schedule the job to the final completion, the entire process was seamless. Communication was clear and transparent.What stood out the most was the level of integrity and professionalism demonstrated throughout the project. Ryan and Scotty, in particular, went above and beyond to ensure everything was done perfectly. Their expertise and attention to detail were impressive, and their approachable and friendly demeanor made the experience even better.My husband and I couldn’t be more pleased with the results. If you’re looking for a company that values transparency, delivers exceptional service, and genuinely cares about their customers, Best Virginia is the way to go. Highly recommend!

Review 8 (2024-11-25 - Rating: 5)
I had an exceptional experience with Best Virginia Heating and Cooling! Caleb and Isaac were outstanding technicians who went above and beyond in servicing my furnace. They discovered a crack in the unit that was slowly leaking carbon monoxide, a potentially dangerous issue I hadnt noticed. Their attention to detail, professionalism, and thoroughness gave me peace of mind knowing my home is now safe. They took the time to explain everything clearly and provided excellent recommendations for future maintenance. I highly recommend Best Virginia Heating and Cooling—Caleb and Isaac are true professionals who genuinely care about their customers safety and comfort!

Review 9 (2024-08-12 - Rating: 5)
HUGE shout out to BEST VIRGINIA Heating & Cooling (and plumbing). Exemplary professionalism, workmanship, and materials came into play bright and early this morning to rectify yesterdays water heater woes. Carter and Scotty arrived promptly at the scheduled time, made a thorough assessment of the scope of work, and got busy! Repairs and replacement were completed in a timely and professional manner. For anyone in the region needing HVAC and/or plumbing services I highly recommend reaching out to BEST Virginia Heating & Cooling. Thank You!!!

Review 10 (2024-12-16 - Rating: 5)
These guys were great. From checking for the problem to a finished installation of a new furnace. They told me when they’d be here and unlike so many others when that time came they were here. I can say enough about how happy I am with their service. Thank you Best Virginia for putting customers needs as one of the most important parts for your success.

Review 11 (2025-01-03 - Rating: 5)
Matthew & Isaac from Best Virginia were great! They quickly fixed the issue, explained everything, and were very kind. If I ever run into any issues again in the future I hope to have them as my repairmen again!

Review 12 (2024-10-27 - Rating: 5)
I recently purchased a heating/cooling unit from Best Virginia. Technician Josh Workman was the salesman. Josh was thorough and precise in his presentation and did not use high pressure tactics. After presenting our options, I chose to purchase from Best Virginia. We are very happy with our decision.The next day several technicians arrived at my property and installed the units. Technicians Jacob, Logan and Zach installed the heat pump upstairs. Technicians Clayton, Stephen and Bronson installed the downstairs unit. All technicians were professional and respectful of my property. The entire job was completed in less than 8 hours. We are extremely satisfied with the work and professionalism of both crews. We highly recommend Best Virginia for your heating and cooling needs. Jeffery Meadows

Review 13 (2024-09-23 - Rating: 5)
From the get-go, I was impressed with the professionalism and friendliness of this company. Everyone from the customer service staff answering the phones, to the initial service visit (Josh was terrific), and even the installation team (Huntley, Spencer & Ty) were all fantastic. The install went without a hitch. They showed up on time, looked and acted like professionals, answered all my questions, did excellent work and cleaned up after themselves. They made a great effort to protect the walls and floors while moving the equipment in and out. I really couldnt ask for more. Well done!!Youre not going to find a more customer-focused HVAC company in West Virginia. Exemplary customer service like this wins customers for life.

Review 14 (2024-10-30 - Rating: 5)
Always a great experience when dealing with Best Virginia. Have had multiple visits for various needs and they always are prompt and do great work. We decided to replace both our furnace and out AC units today. Clayton, Stephen, Bronson and Nick showed up and took care of everything in a fairly short amount of time considering the size of the job. Every person we dealt with was super professional and did amazing work. We have used them from the time we moved into the service area and will continue to use Best Virginia for the foreseeable future.

Review 15 (2025-01-07 - Rating: 5)
It was Sunday morning and our furnace failed us. I called Best Virginia and Jacob a technician was sent in two hours. Our system was over 20 years old and could not be repaired. He referred the problem to Ryan who also came on Sunday to my surprise. He evaluated our broken system, made recommendations and we had a new system, still on Sunday, two days before Christmas. On the day after Christmas I was notified that an installation crew would be here at 8:30. I couldn’t believe service this fast. The three man team had the old system removed and the new system installed and working by 5:30. Unbelievable service !

Review 16 (2024-09-26 - Rating: 5)
Matt and Brady did a great job here today. This visit was our semi annual HVAC evaluation & safety check.These guys are very professional in the way they do the tasks.Very friendly and polite as well.Everything done today was explained in detail.Looking for HVAC company locally?Call Best Virginia.5+ stars

Review 17 (2024-11-25 - Rating: 5)
The installed quick gave me exactly how much i would have to pay on my estimate. Came one day for second opinion; which was free, two days later they cam out to install. Install techs were all super nice! I did have one mishap after install and it was because there isn’t enough support under the unit. So i had to have someone come out the next day to find that out and had to have to doors screwed shut for it to function until they could send someone else out to pit more supports under it. Besides, that they were all super nice helpful and sent me pictures and explained for everything done. (:

Review 18 (2024-12-29 - Rating: 5)
My house had an older HVAC and I truly wasn’t excited to spend the money to replace it. My fiancé had his unit replaced recently and spoke highly of the professionalism and work done by the Best Virginia team of Huntley, Spencer and Ty.I specifically requested this trio to do the work in my home. They truly take pride in what they do. I cannot say enough good things about these folks and the work they do.

Review 19 (2024-11-04 - Rating: 5)
Wow, this business is a standard of how to take care of the customer. My furnace tapped out day one, same day I spoke with the customer service and the owner. Day 2, the technician, Matthew Ruiz, is at my door 8am. Matthew took his time to inquire about the issues and pursue every possibility of failure in our system. I also appreciate that despite our furnace being old enough for replacement, Matthew was not pressing for us to replace, rather repair. That alone is worthy of thanks.We look forward to working with Best Virginia.Update: Best Virginia continues to shine. Jacob Roderick was polite, professional and swift. Our furnace is back online and we will be sure to put those Great but expensive rumors to bed, every chance we get. I have no doubt that Best Virginia could ask for a higher price for their quality of work and professionalism. Im thankful that they arent trying to squeeze every penny they can from their customers. Top notch work.Thank you

Review 20 (2024-12-18 - Rating: 5)
Excellent work! I would recommend Best Virginia, to anyone that asks me. They were able to install a new HVAC in one day, when every other company would take 2 days. They were also almost $1000 cheaper than 2 other companies installing the same brand equipment. I am also very impressed with the quality of their work.

Review 21 (2024-11-01 - Rating: 5)
Everybody with the company has been very polite and always asking if I had any more questions. Matt Ruiz was the tech who came to my home and he did a great job. He was very thorough with his assessment and explained everything to me in great detail. He asked multiple times if I had additional questions just to make sure I understood what I was told.

Review 22 (2024-10-24 - Rating: 5)
Jacob Roderick was super friendly and very knowledgeable in his field of work. I appreciated his willingness to solve my issues fast while describing how everything worked and why the issue has occurred. I’ve had another “expert” out here 3 times and sunk over $800 into dart throws, while Jacob found my issue within 30 minutes. Don’t be stupid and sink your money into another company like I did, and go with Best Virginia!

Review 23 (2024-08-27 - Rating: 5)
Absolute excellence from start to finish.Ryan Akers was extremely helpful and friendly. He showed us several options available to us with no pressure whatsoever. Was very informative and happily answered every question we had. Followed up with us after a couple days of going over the information he provided without ever being pushy.We decided on a Linux system because of the outstanding warranty that goes with it.The installation team of Huntley Spencer and Ty arrived in a timely fashion on the day of installation. They were always courteous and friendly. They did not rush through the job but worked diligently until the job was complete with excellence. They were very thorough and clean and took time to answer all questions that we had.The owner even stopped by to ensure everything was being done properly and to our satisfaction and answered any questions we had.The installation was done with excellence even in the small details.We would highly recommend this company without hesitation.

Review 24 (2024-12-05 - Rating: 5)
Caleb was very professional and explained everything that was wrong and had me fixed and my heat running fast. I was worried that I was in for a total disaster but that wasnt the case at all. Im very pleased with the promptness and level of experience I received. I did sign up for the family plan and that also saved me a lot of money upfront! Highly recommend

Review 25 (2024-08-21 - Rating: 5)
Best Virginia Heating and cooling installed a new HVAC system in our home in August of 2024. It was great experience from the estimate by Ryan, the extra visit from John and the whole team who worked so hard on an extremely hot day to get our system installed and running for us. Thank guys for the great service!

Review 26 (2024-11-23 - Rating: 5)
After reading all their great reviews, I decided to try Best Virginia for the semiannual PM of our HVAC system. I was impressed by the cheerful and courteous treatment I received from my first call through the completion of the job. Even more impressive was the very thorough and high-quality job that Jacob did for us. We’re very pleased with the whole experience. Highly recommended!

Review 27 (2024-10-18 - Rating: 5)
Justin arrived promptly, was very professional, and did a very thorough job of inspecting and performing routine maintenance on our systems. He also discussed a couple additional preventive items, but did not come across as pushy. Would definitely recommend him to others and to come back for future service and maintenance. Have never had anything negative to say about BEST Virginia!

Review 28 (2024-12-02 - Rating: 5)
Have used them once and the service was great! Josh Workman was the technician and he was very knowledgeable and very friendly! He was able to come earlier than the appt time and he found the problem with our furnace and had it fixed within minutes. I was impressed enough with the service that I went ahead and signed us up for their seasonal maintenance plan. Best Virginia seems like a quality company with quality employees that are not only good at what they do, they also appear to enjoy their job very much! Based off this experience I definitely recommend Best Virginia for your HVAC needs.

Review 29 (2024-12-24 - Rating: 5)
I had 2 servicers come to my house today. First was Tyler. He was wonderful and gave me hope that another service tech would come back later in the day with the part to hopefully get our heat back on. William was the 2nd tech. He came right on time and quickly fixed our issue. Both men were polite and respectful. I am so impressed with Best Virginia. They couldn’t guarantee I would have heat back on but they said they would do everything they could and they succeeded and for a same day visit from 2 employees 2 days before the holiday was very reasonable.

Review 30 (2024-12-18 - Rating: 5)
Excellent service from Matt Ruiz and the team at Best Virginia. Matt was on time and extremely personable. He walked me thru his assessment and showed pictures of his findings. I felt he was truly interested in solving our heating issue.I would highly recommend Matt and Best Virginia for any of your heating, cooling or electrical needs.

Review 31 (2024-10-09 - Rating: 5)
I definitely give them five stars!They were very curtious of my home. They were timely and message me when on their way. They troubleshooted the problem thoroughly even taking time to find out if the unit was under warranty, told me about their Family Plan and saved me money. I was very pleased with this company. You should call them first, I’m sure you also will be pleased with their service!

Review 32 (2024-12-22 - Rating: 5)
Jacob Roderick is a great technician. Came out on a Sunday to diagnose our furnace. So very much appreciate the on call service. Will be looking forward to the guys coming out soon for an estimate. Hope to be doing continued business with them.

Review 33 (2024-11-15 - Rating: 5)
Very professional! Even arrived a few minutes early. Promptly introduced themselves. Took time to answer and explain how to use new thermostat. Clayton, Stephen, and Bronson worked diligently to install the new heating/cooling system in one day. Went above and beyond to remove old unit which was under the house. Highly recommend!

Review 34 (2024-11-05 - Rating: 5)
Tyler was great and informative. He took his time, explained everything in depth, and didn’t try to tell me what he thought I wanted to hear. When I made the appointment, they got me in within 7 days and several times available to make it easy to schedule and gave 2 hour time frames instead of all day wait times. I could not have asked for a better experience.

Review 35 (2024-08-26 - Rating: 5)
Great detail checking everything and found the problem right away. Ryan and his helper was both knowledgeable and great guys. Fast response time as well.

Review 36 (2024-12-18 - Rating: 5)
Service was top notch!! From start to finish, my unit was inspected, the necessary part was ordered and repaired in under a week. Employees were incredibly professional and knowledgeable. Will definitely use Best Virginia in the future!!

Review 37 (2024-12-18 - Rating: 5)
Brady did a great job cleaning my HVAC system and making sure it was in great working order. He was very transparent with all the work that was done and gave helpful info on the optional work that could be done to increase the efficiency and reliability of the unit. Great technician from a great company!

Review 38 (2024-11-07 - Rating: 5)
Excellent service. William was very helpful in covering all of our options and discussing the pros and cons of each. After we decided the best fit for us he took the time to explain the install and functions. He helped us set up the app after install and got us off and running on his initial visit. Thank you for all your help

Review 39 (2024-09-10 - Rating: 5)
We have always had a great experience working with Best Virginia Heating & AC! This time was no different. Tyler was the technician who assisted us with a water tank issue. He was very nice and professional and communication was excellent; he made sure that we had options to choose from. Thank you so much Tyler and Best Virginia for your great service! :)

Review 40 (2024-10-23 - Rating: 5)
Had Best Virginia out to service one of my dad’s heat pumps. We were once again we werepleased with the work performed. Jacob Roderick was the technician. We found him to be very knowledgeable, efficient and neatly dressed. We are always impressed with the performance done by Best Virginia. We have used them at my home as well. They come out, assess the problem, fix what needs to be repaired, and everything is working as it should. We would recommend Best Virginia for all your heating and cooling needs.

Review 41 (2024-11-06 - Rating: 5)
The appointment was easy to arrange and communication was good leading up to the day of service. Griffin let me know he was on his way and was early! Very professional and explained things clearly.I would highly recommend Best Virginia.

Review 42 (2024-12-20 - Rating: 5)
Caleb was extremely knowledgeable. He was able to fix our humidifier that three prior Heating & AC companies failed to accomplish, even though we paid them for the task. As a result of Calebs professionalism, we signed up for the annual family plan provided by Best Virginia.

Review 43 (2025-01-03 - Rating: 5)
I called Best Virginia to service my 3 1/2 year old HVAC unit as I had no heat. I previously checked out their Installation truck and saw how neat & organized it was and that their current contractors license was posted. I said to myself that this company is running its company correctly. On the morning of the service call i received a call at 7:38 am to confirm service and was given a 2 hour window. The technicians were punctual wore their shubee shoe covers in the house and were polite & confident. They troubleshooted correctly & explained their work & took pictures. 24 hours later the HVAC unit is working correctly & providing heat and comfort. One takes heating system for granite until they dont have heat. Much thanxs to Best Virginia, Mathew Ruiz and His helper. I will definitely recommend Best Virginia to family & friends. Thanxs, For Your Support! John V

Review 44 (2024-09-25 - Rating: 5)
Best Virginia is the kind of business West Virginia has been waiting for. They were prompt, friendly, communicated throughout the process, kept their word and very reasonably priced! Isaac and William took their time and explained things providing specs, data and the Science behind the diagnostics so I didn’t feel taken advantage of. They were great representatives of a company that focuses on being the very BEST!

Review 45 (2024-11-27 - Rating: 5)
Colton was great. He explained all our options and went over them with us in detail. He was quick with the service and kept us informed about each step. He even brought some coloring books for our girls.

Review 46 (2024-08-29 - Rating: 5)
After our AC stopped working during a 100 degree heatwave, John was able to fit us in quickly and Matt was our technician! In a few hours we had cold air circulating and finally got set up with an annual maintenance plan (that we’d wanted to do anyways). Matt showed me photos of the issue(s), explained everything, and provided a quick quote. Thank you all SO much for the quick, efficient, and reasonably-priced service!!!

Review 47 (2024-02-09 - Rating: 5)
After a little hiccup John proved to be a wonderful businessman! Cole in the office is super polite and William has serviced our units on both houses and has been great each time! Greg cleaned our unit while he was in training at our old house and today he came to our new house and replaced the top of our unit extremely efficiently and by himself! It was great to see him again because his customers service is absolutely fantastic!All around a great company!

Review 48 (2024-12-27 - Rating: 5)
ON December 23 we were having difficulty replacing a water filter in our GE Profile refrigerator, and we were having three parties at our house over Christmas. Needless to say, we were very stressed. Tyler was able to work us into his schedule, and he popped the filter in with no problems. We are so appreciative of Best Virginia, and their quick response to our situation! Many, many thanks!!!

Review 49 (2024-10-01 - Rating: 5)
Colton and Caleb from Best Virginia Heating and Cooling came to our home today (10/1/2024) after a call to their office this morning. They were easy to talk with and answered all our questions.The issue I called about was resolved.Our inside and outside units were checked in preparation for the oncoming winter months. At the end of the visit, a checklist of things done and the pictures taken were shared with my husband and I.We have had Best Virginia since June 2023 and are THANKFUL for the service Best Virginia have continually provided us and the peace of mind we have knowing if we have a need or a question, they are just a phone call away.Terry and Diana Jarrett

Review 50 (2024-12-15 - Rating: 5)
Griffin was very professional and thorough and took pictures to show me the issues with my heat pump system. I also appreciate the prompt service from the office afterward answering my follow up questions. Very good experience during their initial visit!

Review 51 (2024-12-11 - Rating: 5)
Every person that came here was professional and kind and considerate, and sat down and explained everything in full detail! The boys that came to install it were amazing and did it in record time and it looks great and it’s working amazing! If you need your system worked on or even replaced give these guys a call!

Review 52 (2024-08-13 - Rating: 5)
Best Virginia did a free 2nd opinion for us today. They were quick to schedule the appointment. Matt was our technician. He was polite, very professional and knowledgeable. He showed us many pictures of the inside and outside of our units, went into detail about the condition of our units, and explained how we could best take care of them in the future, and gave us quotes on the spot. Thanks Matt for all your help!

Review 53 (2023-07-19 - Rating: 5)
Highly recommend! When my AC unit went out in the middle of summer, everyone at Best Virginia helped me install a new one right away. They were professional and courteous, saved me money at every turn, and got the whole project done ahead of schedule. Many thanks to technician William Fry, project manager Robert Horton, and installation crew Tom, Huntley, and Alex!Update: they sent me a batch of freshly baked cookies in a custom lunchbox with a handwritten thank you note! You just dont see this kind of professionalism anymore—they are the best!

Review 54 (2024-11-11 - Rating: 5)
Stephen was great from start to finish. Polite, professional and knowledgeable! I had HVAC and hot water tank replaced today in about 8 hrs. All trash was removed and they put down plastic on my vinyl flooring while they worked. Stephen, Clayton and Bronson worked together well and got the job done. They also showed me what I needed to know and answered questions I had. Best Virginia... supports the name!!

Review 55 (2024-12-26 - Rating: 5)
Great company and great guys that work for them. Theyve been very professional and courteous each time they come out and explain things thoroughly, I would highly recommend them to anyone.

Review 56 (2024-11-14 - Rating: 5)
I had an issue with my ductwork following some home renovations. Jacob Roderick, my technician, was timely and communicative prior to his arrival. He explained everything thoroughly after examining the issue at hand, prior to performing the repairs. Quoted me accurately, and was able to repair the issue in a matter of about an hour. I will definitely be seeking them for all my future needs.

Review 57 (2024-08-19 - Rating: 5)
Matt and Brody did a great job diagnosing the issues with my unit. Very nice young men- I felt comfortable having them in and around my home. They thoroughly reviewed the system and diagnosed the issues. Excellent customer service!

Review 58 (2024-07-29 - Rating: 5)
John the owner is wonderful! Got me in the next morning after a late night call. Very polite, professional, and personable! My Tech Josh was fantastic. Timely, polite, personable, and knowledgeable. Diagnosed the problem immediately. Had it fixed quick. At a reasonable cost! Will be using again!

Review 59 (2024-09-13 - Rating: 5)
Matthew and Colton were excellent from start to finish. Diagnosed and fixed the problem within minutes and when inside the house they covered their boots as to not track dirt inside. While here they even noticed another minor but important efficiency issue and made a quick fix. The invoice and many photos were emailed to me. Very pleased and will call again.

Review 60 (2024-10-11 - Rating: 5)
Justin was professional and courteous. I love that the company sends a text ahead of time with a picture and information about the technician. Justin explained everything to me in terms that were understandable and not overwhelming. Great experience!

Review 61 (2024-08-21 - Rating: 5)
Jaron from Best Virginia did a super job. He came to our home and provided an estimate with several options for us to consider. He answered all additional questions we had very professionally. He is super polite, knowledgeable, and creative as well. The installation was very professionally performed. They arrived on time, completed the job, were neat and efficient. Prices are very reasonable. Very pleased.

Review 62 (2024-10-24 - Rating: 5)
Bryce came to my home today for a maintenance check. He was very thorough in checking everything and explaining what he was doing and why. I absolutely love this company!!!Communicating with Best Virginia is easy and painless, and they are very good at getting back to you quickly. Everyone I have spoken with has been helpful and nice. They are also extremely quick at service, whether its a project manager coming to meet with you about your options or getting a unit installed. They are truly Best Virginia :)UPDATE: Stephen, Bronson and Clayton installed two mini split units in my sunroom yesterday. Im completely satisfied (ecstatic) with the units and the time it took to place them. I also cant say enough about how professional, informative, and polite these 3 young men were. I would recommend using Best Virginia for your HVAC needs.

Review 63 (2024-10-08 - Rating: 5)
Caleb Smith was the tech who serviced my unit. I think he did a professional job. He serviced the split units and performed maintenance with full knowledge of the unit. He seemed well trained. He answered all my questions. I am satisfied with the service performed. I will continue to use the service of Best Virginia.

Review 64 (2024-07-16 - Rating: 5)
My experience with Best Virginia is the best experience I’ve ever had with a service professional. My AC quit cooling on these 97 degree days. I was panicked when I got home and my house was roasting. I called Best Virginia at 6:30pm and John, the owner, was so incredibly nice. They booked an appointment for THE NEXT DAY!!! That is unheard of!! Matt Ruiz arrived at my house earlier than the scheduled appointment and he was amazing!!! He diagnosed my AC, walked me through everything with pictures, fixed my AC and in less than 24 hours I have cold air again. Matt inspected every part of my AC/Heating unit. Took pictures of everything for documentation. I signed up for the family plan, gladly!Thank you so much, Matt, for your expertise and your kindness!! Thank you as well, John!!

Review 65 (2024-10-27 - Rating: 5)
Great work and very careful handling our older electrical service. Did a great job, cleaned up well and a pleasure to have in out home working. Said for us to call if we had any problems.

Review 66 (2024-09-06 - Rating: 5)
This. Company is great!! They are always so professional, kind and clean! I’ve had them out for many jobs! Jarron is such a nice guy! We recently had Huntley, Spencer, and Ty out to install a new AC system! They were all such nice guys. They were very professional and thorough. They went above and beyond to make sure we were happy and understood our new system before they left. I am so thankful to have found this company. Robert was also a great tech! These guys are well trained and I appreciate the way they work. I really trust these guys to always do a great job! Thank you guys! You’re the best in the business! I would highly recommend this company!

Review 67 (2024-11-07 - Rating: 5)
The electrician that came out to complete my new service was Ryan, he was a kind and respectful gentleman. He answered questions and did an amazing job at getting my electric hooked up. I would highly recommend Virginia Best Heating and Cooling and Ryan Mobley.

Review 68 (2024-09-05 - Rating: 5)
Great customer service! The technician Jacob that serviced my unit was informative, helpful, and kind. He took the time to talk over options and provided receipt and pictures of the unit/work completed while still in my driveway. Awesome company!

Review 69 (2024-09-17 - Rating: 5)
Best Virginia Heating and Cooling truly is the best!! Not only did I get a call from the owner, John, regarding my late night inquiry; Matt Ruiz also added my home to his schedule outside of his normal working hours to make sure my AC was fixed. Matt was very professional and quick with service. He throughly explained what had when wrong and how he fixed it. I will always go back to Best for any future heating or cooling needs.

Review 70 (2024-07-15 - Rating: 5)
Jacob was professional, kind and courteous. He isnt the only technician weve had at our house. Every time one of the techs come out its always a pleasant experience. Everyone is super friendly and very upfront. We love the up front pricing and honesty. The techs are also very thorough. Id definitely recommend Best Virginia to my friends, family and strangers alike.

Review 71 (2024-11-11 - Rating: 5)
I’ve had Best Virginia come out twice now - first for an issue with my AC and again for a checkup of my furnace before the colder weather sets in. Both times, their staff showed up on time and were respectful and knowledgeable.The first time I called was on a weekend, and I didn’t expect a call back until Monday. Within an hour, I received a call from the owner to schedule service for the next day!

Review 72 (2024-09-12 - Rating: 5)
Outstanding service and quality. I hired Best Virginia to fix a socket on our bathroom vent that had the base of a broken bulb fused inside the socket. Ryan M. was able to get the socket free and working again without having to replace the vent, which would have been a nightmare since it is in the first floor ceiling behind drywall. Ryan was right on time and very professional. He wore foot coverings in the house and cleaned up all debris after performing the job. Would definitely recommend.

Review 73 (2025-01-03 - Rating: 5)
Called to get estimate on hardwiring a lighted medicine cabinet. Service technician was courteous and listened to my suggestions. Gave two different estimates so I could choose what was best for me. Fast and reliable service.

Review 74 (2024-11-06 - Rating: 5)
Best Virginia really is the best! Their technicians are knowledgeable, courteous, and honest. Griffin did a thorough inspection and explained all concerns in great detail. Will definitely keep recommending them to others!

Review 75 (2024-10-30 - Rating: 5)
Tyler was so professional, courteous, and kind. Very knowledgeable about what he was doing. Answered all our questions and did a great job. A great asset to your company !Another great experience with Best Virginia,

Review 76 (2024-11-30 - Rating: 5)
Ryan was very honest and upfront about the cost before beginning to work. He found an easy solution and helped me avoid replacing a bathroom heater. Highly recommend.

Review 77 (2024-10-25 - Rating: 5)
Matthew was very proficient in his work and arrived on time. He fixed our problems and was very informative as to the work he was performing. Highly recommend and will keep doing business in the future.

Review 78 (2024-09-04 - Rating: 5)
I cannot say enough good things about Logan, Jacob, and Zach from Best Virginia HVAC! From the moment they arrived, they treated me and my big boy dogs like family. Their warmth and professionalism were evident in every interaction.The installation of our new heating and cooling system was no small task, especially given the age and condition of our house. But these three guys tackled the job with skill and a positive attitude. They worked tirelessly to ensure everything was installed perfectly and took the time to explain how the new system worked, making sure we were completely comfortable.Their attention to detail was outstanding, and they went above and beyond to make sure our home was left spotless after the job. It’s clear that Logan, Jacob, and Zach take immense pride in their work and genuinely care about their customers.If youre looking for a top-notch HVAC team who will treat you and your home with the utmost respect, look no further than Best Virginia. Thanks again, Logan, Jacob, and Zach—youre the best!

Review 79 (2024-07-20 - Rating: 5)
Great experience! I called after work and they were able to get me on the schedule the following day. They have a large team of technicians and they gather information before arrival to make sure they’ll have the right parts for the job. William and another technician showed up ahead of schedule and got my older system running again. They were friendly and honest about what I needed that day and what to anticipate in the future. Best Virginia will definitely be my go-to business to call in the future!

Review 80 (2024-11-19 - Rating: 5)
Recently had a new HVAC installed. Installers Branson, Clayton and Nick did an outstanding job. I had need for technical help following the install and received immediate service. Very happy with my choice of Best Virginia a well ran company.

Review 81 (2024-08-14 - Rating: 5)
From the start even on weekend we got great service and got us looked at as fast as they could! then by next week were were getting new unit! The owner was so nice and contacting us to help us and then everyone who came to the house was nice and helpful and now our house is cooling as it should be! so thankful. Also sent is a thank you gift for using them! not expecting that but it was so nice! I would 💯 recommend this company! Thank you all!

Review 82 (2024-11-14 - Rating: 5)
Great service, reps are polite and knowledgable. Ryan Mobley pays attention to detail in making sure the home owner understands the process and end result. I have already recommended BV to friends and family and will continue to do so.

Review 83 (2023-04-22 - Rating: 5)
As promised, we are a repeat customer. Best Virginia was amazing again. This time we needed to move our outside AC unit so we elected to go with a new system. From the first contact to the end installation, the entire team was fantastic. Prompt, professional, knowledgeable, clean are just a few attributes shown today. If you need a new system, maintenance or a repair, look know further.First experience…Best Virginia exceeded our expectations. We had been spoiled by Wayne’s for years. Fortunately he left us in great hands with Best Virginia. Josh, our technician for the day, was unbelievably professional and beyond helpful. Answered all my many questions and helped with some preventative maintenance/suggestions as well. Today was money well spent for us and we will definitely be a repeat customer!

Review 84 (2024-07-31 - Rating: 5)
The absolute BEST service! It took one call and 30 minutes after that call we had Griffin and Matt in our driveway ready to solve the problem! Griffin and Matt provided us with 5 star service and answered all of our questions with no hesitation. They were both friendly, professional, and knowledgeable. This review should really be 10 stars!

Review 85 (2024-08-08 - Rating: 5)
AMAZING .. every single person with whom I spoke was helpful and friendly !! The technician showed up that day .. just as I was advised he would .. he also was knowledgeable and friendly !! The employees who are the public face of this company are top notch .. and other establishments should take a course from them on running a company effectively .. SUCH A POSITIVE EXPERIENCE .. in a business climate where it is difficult to find anyone you can trust .. Best Virginia is definitely a leader .. thank all of you again for your dedication and service !!

Review 86 (2024-12-10 - Rating: 5)
Carter was on time as I was notified when to expect he and his partner. He addressed the problem promptly and made the required changes. Both guys were professional and polite! I was shown pictures of completed work, informed of issues corrected and thanked for choosing Best Virginia. Overall a positive experience! Thank you Guys!

Review 87 (2024-10-11 - Rating: 5)
Prompt service, very helpful staff, tech was very courteous and professional.Griffin inspected my system today and he was fantastic. Very professional and thorough. He let me know that I would need the furnace replaced unfortunately. Since the weather is about to get cold I asked if someone would be available to look at it to give me an estimate soon. In less than 30 minutes they had a project manager headed my way. They have the best service I’ve experienced from any company.

Review 88 (2024-11-13 - Rating: 5)
Mr. Griffin King did the service for me today. To begin with, Best Virginia let me know exactly who is coming; then Griffin himself called and told me about when he was arriving and he was there right on time. He is an excellent professional, easy to talk to, understanding and a caring individual. He did his job very meticulously and provided me with suggestions I may want to consider in future.I am very thankful and sincerely appreciative of his service.

Review 89 (2024-11-18 - Rating: 5)
We have had a couple of issues with our HVAC since moving into our home but Best Virginia was on the ball when having people come out to the house even if it was last minute. Both William Fry and Jacob Roderick have come several times and have been super helpful and informative while fixing our issues. Would recommend Best Virigina and William and Jacob for anyone having any HVAC issues.

Review 90 (2024-07-18 - Rating: 5)
We have a 45 year old AC unit at our house, so when it went out I was thinking the worst. Matthew was our tech who came out, he diagnosed the problem and fixed it very quickly, even on this old girl. He got her back up and running and now the house is cool again. Great communication and forewarning from Best Virginia via text and email about when the tech was coming out. Overall very happy with our experience and will be using them in the future.

Review 91 (2024-09-26 - Rating: 5)
Ryan and the Best Virginia team were professional, polite and arrived on time. They installed an A/C and furnace unit in one day. They cleaned up their mess and explained things clearly on operating the new equipment. I highly recommend them

Review 92 (2024-10-10 - Rating: 5)
I have been using Best Virginia since shortly after they started business in our area for their heating and cooling services and was always extremely satisfied. So it was much to my delight when, after finding several exterior outlets not working while hanging Halloween decorations, I googled electricians in my area and Best Virginia popped up.I did not know they did electrical work and made a quick call to verify Google was correct, and it was. I was able to get an appointment painlessly within the coming 2 days. The day of the appointment Jaron and Scotty(sorry if I spelled that wrong) came to the door and introduce their selves - two fine and strapping young gentlemen who were very courteous, polite, and knowledgeable. They surveyed the problem and assured me it would be a quick and easy fix and went over the pricing for their services very clearly with me.It took less than 2 hours from handshake to handshake, all problems solved and there were even nice enough to look over some old problems I had been meaning to fix and went over options with me.I will be calling them back for that work.They were great, the service was great, the professionalism was on point and friendly, and the work was above par, these guys are shooting straight birdies (dont get upset, its a golf term, no animals were hurt during their visit) 😀

Review 93 (2024-07-17 - Rating: 5)
The AC in my house went on the fritz yesterday so I was racking my brain on who I would call. Luckily, I see Best Virginia mailers come through my office often. A quick google search left me without question on who to call. I called around 10:30AM and by 2PM they called to have me scheduled for the following morning. Beyond my expectations for sure. Matt Ruiz came out, found the issues, and luckily had the parts on his truck. He was very informative of everything that needed replaced. He let me know the parts and break down of the cost before replacing anything. My 2 year old showed a lot of interest in what he was doing. Especially after he came in to check the inside. She stood and watched as he let her hold a tool. I appreciate his patience with the audience he didn’t ask for. So if your air decides to give out like mine, give this company a call. Fast service and respectful employees.

Review 94 (2023-04-08 - Rating: 5)
John was great with making appointment and quoted a new system. He communicated well with us answering all our questions about his quote. The installers showed up a little bit early before 8am and got right to work removing our old system. There were 4 persons here at one time installing air handling system and outside heat pump. It is a tight spot for the air handler in our laundry room and the outside heat pump has to be brought up a pretty steep grade to get it under our deck. They finished just a little bit after 5pm on the same day. Justin explained the new thermostat to us. He went over our invoice and explained that they would file for our warranty so we didn’t have to submit anything. He mentioned that they will handle the first year of maintenance on the system after that we can opt in their maintenance agreement which will include the very large filter replacement. We got a Lennox system from them. It is much quieter than our old system. Justin and the crew here made it a very smooth installation. They took away our old system and cleaned up like they weren’t even here. We appreciated the the thank you gift of cookies that were sent to us a week later. We would definitely recommend them for HVAC needs.

Review 95 (2024-10-17 - Rating: 5)
Justin from Best Virginia Heating & AC Repair provided a thorough and comprehensive assessment of our systems. We appreciate the transparency of the HVAC checklist which reviewed the highest to lowest priorities to be considered. He also gave us some recommendations for our crawl space (which was not the easiest space to navigate) to make our home more efficient in the future. Highly recommend.

Review 96 (2024-08-08 - Rating: 5)
Absolutely the best service. They got me in this evening when I called this morning. AC died 91 degrees in my house today. William showed up diagnosed the problem. The capacitor had went bad on my older unit. He Fixed it / cleaned coils and unit running great now. Everyone i spoke with from beginning to end was So professional, curtious very knowledgeable. Thank you so much. Will be using again.

Review 97 (2024-11-19 - Rating: 5)
I would highly recommend Best Virginia. Brady Nelson did the semi annual service on the unit today. He was on time. And did all the checklists. He was very cordial and friendly. And he explained all the levels to me. I am thankful for all of the staff at Best Virginia. From install of an efficient unit to continued service, I thank you!!

Review 98 (2024-10-02 - Rating: 5)
Zach Jacob, Logan did our new install yesterday and they are awesome! They are knowledgeable courteous efficient and hard working! They went about their job and answered all my questions. Very impressed with their work habits! The people and process is awesome!

Review 99 (2024-08-02 - Rating: 5)
A/C Unit was down. I called in at 6:45AM and had a technician on site this evening. Tyler communicated well and even called just to tell me his last job ran a little longer and that he would be a few minutes later. Once he arrived he got right to work and talked me through everything. We thought we had a simple fix, but he stuck around to verify everything was cooling properly. We found out there were some other things going on and he talked me through the issues and was up front with the pricing and what I could expect. I appreciate the time he took on a Friday evening. He could have easily clocked out and went home. I’m a customer until I have a poor experience and I don’t see that being the case with these guys! Pricing also seemed to be reasonable and fair.

Review 100 (2024-09-06 - Rating: 5)
Logan, Jacob, and Zack installed a new HVAC system at my residence. They were very professional and extremely hard working. All work was completed in one day in a less than desirable crawl space environment. I am very pleased with their work and I would highly recommend this team.Larry Cook2 Jamestown RdCharleston WV

Review 101 (2024-10-22 - Rating: 5)
We had a new furnace/ ac unit put in. The guys were very respectful and friendly. Explained what needed explained. They cleaned up their mess, didnt even look like they were here. And prompt on the time I was told. I would highly recommend them.Sherry

Review 102 (2024-11-22 - Rating: 5)
Tyler did a great job! He arrived on time, explained things well and fixed my issues. Great customer service.

Review 103 (2024-07-08 - Rating: 5)
Amazing experience with all of our connections made with Best Virginia! We first called them not only on the weekend, but on a HOLIDAY weekend. Was super convenient to be able to speak to someone right away that got us in connection with John who then relieved my worries with assurance he would have someone out by Monday. They did not disappoint. The technician, Matt Ruiz, was 110% professional and super accommodating. Taking away all the stresses from the past 48 hours with a simple solution, while also adding us to the “Family plan” that they offer. There was no upselling or pushing products on us. Felt just like we were talking with a friend we have trusted for years. Super affordable and reassuring for my family. We are so excited to now be a part of the Best Virginia community and hope we never need them immediately again, but if we do.. we know they will take care of us !

Review 104 (2024-12-16 - Rating: 5)
Caleb and his partner did an excellent job getting my system to 100% and training me on the system controls. Again nothing but praise for all of the employees with Best Virginia!!

Review 105 (2024-12-03 - Rating: 5)
I’m very pleased with the service I received from Best Virginia. I had a whole house generator installed. Everyone was prompt, professional, and friendly. I will definitely recommend them every chance I get.

Review 106 (2024-08-28 - Rating: 5)
This has been our go-to company since we bought a house! Everything from the initial phone call to their technician arriving at our door has been great, Matt was very friendly, gave me the best advice and fair advice and pointed us in the right direction. Thank you and your team!

Review 107 (2024-07-20 - Rating: 5)
Josh (initial assessment), Caleb and Griffin (repairs) provided great service for us. They, and all the staff Ive dealt with, provide great attention to detail in taking care of us in a professional and trustworthy manner. I highly recommend Best Virginia Heating & AC.

Review 108 (2024-11-19 - Rating: 5)
Jason was very courteous, professional , respectful and very transparent on what they were doing. He kept us informed with no pressure. Would highly recommend.

Review 109 (2024-07-29 - Rating: 5)
Wow! Just Wow! Had some A/C issues so they sent out Josh Workman! The most honest and reliable HVAC guy Ive ever met! Does great work and ZERO price gouging, and he showed up so much faster than we thought! If you EVER need any heating and cooling work done call this company! Im sticking with this company because I thoroughly trust them to do the Job right and for a good/fair price.

Review 110 (2024-11-07 - Rating: 5)
Matt Ruiz came to give me a second opinion on the repair of my heat pump. He showed up as scheduled and got right to it.He found the burned wires on my outside unit and repaired it for a very reasonable amount.My former HVAC company said it would cost $5,000 for the repair or $12,000 to replace the unit. That is a huge difference.I now have a new HVAC company.

Review 111 (2024-10-06 - Rating: 5)
Very professional and competent company. We worked with people like Ryan Akers, Caleb Smith, Huntley Schoen, and the rest of their crew for an AC+furnace installation. There was one concern involving the air output from a vent in one of the bedrooms post-installation, and the response from them was fast and a solution was found and implemented within less than a week. Also, the interactions with their call center were also smooth and positive; just a great set of people on every level.

Review 112 (2024-11-05 - Rating: 5)
Best Virginia H&C is a company I trust to let in my home and they do great work. Justin was kind, respectful, walked me through every recommendation and educated me on my system!

Review 113 (2024-08-26 - Rating: 5)
Great service! Matt and Josh were both friendly and professional. They took the time to explain what they found, as well as their recommended solutions and why that conclusion was reached. Pricing is comparable to others in the area. Overall Im very satisfied and would use their services again.

Review 114 (2024-07-10 - Rating: 5)
We had Matt out to our home today to service our AC and the experience was great! He was here within an appropriate window of the appointment time. He was friendly and quick, even gave my kids HVAC themed coloring books. He checked everything on my AC unit and furnace, continued with the maintenance it needed. He didnt waste any time and reiterated that if we needed anything else to call.The experience with getting a hold of someone to come out to us was great too! I completed the online form yesterday and about an hour after, I got a call from someone in their office to get the remainder of the information they needed. The woman I spoke to said the dispatch team would reach out to schedule the appointment. I got a text that evening around 9:30 confirming my appointment for this afternoon.I am just so impressed with the urgency and how friendly everyone is at Best Virginia. I am definitely a customer for life!

Review 115 (2024-10-10 - Rating: 5)
I will never use anyone else to keep our entire system running smoothly! very technician that comes out is super friendly and extremely knowledgeable! any problem i ever have is handled and checked out in an extremely timely manner and they are extremely good at being able to work around my schedule!

Review 116 (2024-08-14 - Rating: 5)
They replaced our entire AC unit yesterday. Customer Service was excellent. All men that showed up were very professional and polite. Very happy with our new unit and will definitely be using this company again in the future. Highly recommend!

Review 117 (2024-08-01 - Rating: 5)
Very professional and extremely fast. After they finished installing my indoor unit, you would’ve never known they were here due to how well they cleaned up. Thanks to Ty, Huntley, and Spencer, Best Virginia will always be my first call!

Review 118 (2024-07-12 - Rating: 5)
Tyler was early which was appreciated due to this horrible heat. He was very patient with me and answered all my questions. He was very professional and completed my repair in a timely manner. My experience with Best Virginia has always a pleasant experience.

Review 119 (2024-07-23 - Rating: 5)
Over the course of the past couple weeks weve probably had at least eight different guys from Best Virginia out to the house, dealing with multiple AC unit failures, and each one of them has been remarkably kind, competent, respectful, and professional, listened well, explained and answered questions well, and made me feel comfortable. Ive also spoken with one or two ladies over the phone, which have also been memorably kind and helpful exchanges. They do quality work. But whats more, they do it with quality human interaction - which is something I never take for granted, these days! We are very happy to have had them recommended to us, and well be doing the same.

Review 120 (2024-11-05 - Rating: 5)
Very friendly and professional. Best Virginia does my maintenance twice a year and this time was Caleb . He showed me pictures of the humidifier filter and explained why it needed changed. Also I was reminded of the need to change the other filters (done once a year) , I don’t have to worry about what is done and when, they take care of that for you. Its s very appreciated because it helps the customer to understand and know what to expect. Caleb also explained what was done and how the units are working. Best Virginia doesn’t lie or try to sell you unnecessary parts. My point of view is that I highly recommend them.

Review 121 (2024-10-18 - Rating: 5)
Excellent HVAC service. Technician was punctual and professional. Completed routine maintenance for my furnace in a timely manner Matthew was helpful and clear in explaining furnace issues. Recommend this firm and Matthew. Good trustworthy company and excellent employees like Matthew. .My service request was for the installation and removal of ceiling fans and attic fans. The electricians were on time, professional, and friendly. They provided good value for their services. I highly recommend this company.

Review 122 (2024-10-28 - Rating: 5)
Jacob and Logan did an excellent job installing our new furnace. Theyre professional, knowledgeable and courteous. Good job guys

Review 123 (2024-10-10 - Rating: 5)
Knowledgeable, sincere, friendly & courteous. That’s what I experienced with technician Griffin King. I could not have asked for anyone better to service my HVAC. Kudos Best Virginia! We have had nothing but fantastic service from your company.

Review 124 (2024-09-06 - Rating: 5)
Had to have a new heat pump and air handler installed, on relatively short notice...working with their sales staff was quick and easy.... when it came time to install, the 3-man crew (Huntley, Spencer and Ty) did a world class job...they were professional, clean, courteous and most importantly, fast....Huntley took extra time to walk me through operating the new thermostat, and what maintenance I needed to do on the air handler...they took extra precautions to make sure no damage to our floors or carpets, and cleaned up all leftover materials as soon as the job was done....great crew, great work, and seeing how quickly my upstairs is cooling, great product as well...highly recommend you consider using this company when you need a new HVAC..

Review 125 (2024-10-17 - Rating: 5)
This company is top notch!! Awesome customer service!! I would definitely recommend them for all your HVAC needs. Had a new heating/cooling unit installed today. Had a brief hiccup but the guys took action and made it right. I am impressed with the level of customer care we received today!! Thank you so much!!!

Review 126 (2024-08-28 - Rating: 5)
Recently our air conditioner stopped working in 100 degree weather. This was concerning because I am four months pregnant with two small children . I called Best Virginia Heating & Cooling and they scheduled me right in ! We are now happily sitting in a cool house. Thanks Mathew for your fast , courteous service :) .

Review 127 (2024-11-02 - Rating: 5)
To start Maddie who took my call to schedule a yearly service and system check was the most personable and knowledgeable face for a business Ive encountered in a long time. One hiccup was our serviceperson was late. Understandable as some jobs are bigger than others. Apologies but I cant remember our servicemans name but he was exceptional, courteous, wore shoe covers when in the house. Knowledgeable and efficient. We would recommend best virginia to family and friends.

Review 128 (2024-07-24 - Rating: 5)
We just joined the family plan and had our first service. Tyler was very professional, educated, detailed and explained all that he did and recommended. He was very thorough! Would definitely recommend Best Virginia Heating and Cooling as well as joining the family plan!!

Review 129 (2024-06-28 - Rating: 5)
Caleb came out for a seasonal maintenance of the system they so excellently installed last year. He also checked my other, older unit. He did very thorough checks, provided me photographs and a detailed explanation of the state of both units. I highly recommend these folks. They do the work, do it right and treat you right also.

Review 130 (2024-07-03 - Rating: 5)
Matt is the best!! Not only was I squeezed in at the last moment but the fix was quick and easy. I was informed on several things that I should know about my unit but did not. This guy is a life saver as me and my family were stuck in temperatures topping out at 94°. I definitely recommend Best Virginia Heating & AC repair.

Review 131 (2024-09-26 - Rating: 5)
Bill and Colton (Cotton), did and excellent job. It was a pleasure to have them here to work on my system. It has been a long time since I have had a good experience with an HVAC company. Best Virginia has been super so far!

Review 132 (2024-11-23 - Rating: 5)
New unit installed today, tech mentioned there was a crack little bit of water leaking would have someone to replace. After they left unit was not heating, stayed at 62. Called they sent Mr. Fry out he fixed the problem unit working now. Said someone would be out to replace part in a day or two. Mr. Fry got here quickly & fixed the problem. Pleased with his service.

Review 133 (2024-12-06 - Rating: 5)
Justin Landers is very knowledgeable about his job and answered all my questions and not only discussed things with me but showed me things about my unit and made recommendations. Ive never had this experience with other companies that have come out totally a night and day difference!!!so Thanks to Justin Best Virginia is our go to from now on!!

Review 134 (2024-08-09 - Rating: 5)
I recently had the pleasure of working with Best Virginia Heating and Cooling, and I cannot say enough good things about the experience. From start to finish, their team of technicians – Huntley, Spencer, and Ty – exceeded all my expectations.First and foremost, the professionalism they displayed was top-notch. From the moment they arrived, it was clear that I was dealing with experts. They were punctual, well-prepared, and immediately got to work assessing the situation. Their knowledge of the systems they were working on was evident, and they were able to quickly diagnose the issue with precision.What stood out to me the most was their ability to explain everything in a way that was easy to understand. Huntley, Spencer, and Ty took the time to walk me through each step of the process, ensuring that I was fully informed and comfortable with the work being done. Their communication skills are truly commendable – they were patient with my questions and provided clear, concise answers that left me feeling confident in their abilities.In addition to their technical expertise, the team was incredibly pleasant to work with. They were courteous, friendly, and made the entire experience as stress-free as possible. It’s not every day you encounter a team that is both highly skilled and genuinely personable, but Best Virginia Heating and Cooling has found that perfect balance.Moreover, the efficiency with which they completed the job was impressive. Despite the thoroughness of their work, they were quick and efficient, ensuring that my heating and cooling system was up and running in no time. They respected my time and delivered results without any unnecessary delays.In conclusion, I highly recommend Best Virginia Heating and Cooling to anyone in need of HVAC services. Huntley, Spencer, and Ty are a dream team – professional, knowledgeable, and a pleasure to work with. If you’re looking for a company that delivers exceptional service with a personal touch, look no further. Best Virginia Heating and Cooling has earned my trust and future business.

Review 135 (2024-08-08 - Rating: 5)
Josh went right to work as soon as he walked in the door. He was very knowledgeable and was able to fix the problem within a few minutes. Josh explained the situation in a way that I could understand. I would highly recommend Best Virginia Heating and AC Repair for any of your needs. They honest and thorough.

Review 136 (2024-12-05 - Rating: 5)
Brady called me before he got here, which I appreciated very much. He was kind, professional, he checked everything out for me. Changed my filter and showed me readings and explained them to me. checked my air conditioning and heating. I appreciated his help.he checked the attic for me because I had concerns about the furnaces venting. He explained it to me. He was a very patient , considerate person. very professional and considerate.

Review 137 (2024-08-27 - Rating: 5)
From the moment my phone call was answered, until Matt left, I felt like I was dealing with true professionals, the office clerk was very sincere and helpful, Matt Ruiz arrived, I showed him the unit, he explained what was going on, and gave me recommendations for the unit, he made repairs, went over all his findings (he did a thorough ck of the entire system) from the time I called 1050am approx. til about 1445hrs was the time frame for contract-repairs completed, I will definitely use and recommend this company to any and all

Review 138 (2024-08-27 - Rating: 5)
Very quick response time in this heat wave and our unit going in and out. Very thorough and informative, extremely friendly and polite. Made the process of getting a new unit very easy and already scheduled for install tomorrow. Highly recommended

Review 139 (2024-11-11 - Rating: 5)
Rep Josh was extremely kind and also thorough/honest in his explanation of what was going on with our unit. Heating and cooling issues always seem to occur at the worst times so it was nice to have a system to make me aware of who was coming, when they would be there and then receive information about the issue in a way that made things seem manageable.Additional Review*: We had a hot water heater that needed to be replaced unexpectedly and there was someone at our door to assist within the hour. Rep Tyler was very knowledgeable and kind and explained all of our options thoroughly, pros/cons of each. We had a new water heater by the end of the business day. We are happy that we called Best Virginia to assist.

Review 140 (2024-09-03 - Rating: 5)
Griffin called to tell me his arrival time, showed up on time. He was very pleasant and respectful of me and my property. He explained exactly what he intended to do and that he would update me with what/if anything, he found and give me a plan to work from. It was a pleasure meeting him and doing business with Best Virginia.

Review 141 (2024-08-30 - Rating: 5)
Griffin was very professional, very courteous and knowledgeable. I greatly appreciate everything that you all do for my semi-annual maintenance and would not hesitate to recommend your services to others.

Review 142 (2024-12-28 - Rating: 5)
Best Virginia lives up to their name. They are always on time, very transparent with pricing, very polite and knowledgeable. I highly recommend them.

Review 143 (2024-07-17 - Rating: 5)
William from Best Virginia was outstanding! Their customer service is excellent. I do not give compliments or credit unless it is highly deserved and it certainly is in this instance! If you need service on your Heat Pump/AC, they’re the company to call. Honest, transparent, and thorough!Jason Barnette

Review 144 (2024-11-14 - Rating: 5)
It was late afternoon and I thought I might have a gas leak around the furnace. They sent a tech right away and he went above and beyond to check everything out. Great first experience and they are who we will call again.

Review 145 (2024-06-24 - Rating: 5)
Josh was very knowledgeable and friendly. He was able to diagnose our problem and have us up and running in no time. The price was very reasonable and he didnt try to sell us something we didnt need right now. He took his time and answered my questions and advised us about their maintenance program. I will definitely use them when I need to repair or replace my unit.

Review 146 (2024-06-20 - Rating: 5)
Very thorough and accommodating!Also the technicians were very nice and knew what needed to be done! This crew worked hard for 8 hrs setting up my installation inside and out under extreme heat. They were knowledgeable at what they were doing! I highly recommend them!Thank you to Ryan and Tyler, and the crew( Logan, Zack and Jacob) for everything you guys did!

Review 147 (2024-07-05 - Rating: 5)
One day my air conditioning was leaking water everywhere on the inside. I couldnt use it. My neighbor told me to call Best Virginia. I did. My technician was Matt Ruiz and a guy named Brady. Right from the start they introduced themselves and asked about my problem. They did their thing and took pictures to show you and explain what was wrong. They were very professional and they cleaned up their mess. The answered my questions and they didnt act rushed or seem to mind. My experience was awesome and highly recommended. First class service all the way. Thanks so much guys youre the best.

Review 148 (2024-07-16 - Rating: 5)
Best Virginia had been very busy on ac calls due to the recent heat wave and the impending ones on the horizon. I called them on Sunday. They fit me into their schedule on Monday. The service tech I had William was very knowledgeable. He came. He had my AC fixed in 10 minutes. Definitely be calling them for all my AC issues.

Review 149 (2024-08-16 - Rating: 5)
Justin and Brady were both great to work with. Friendly and knowledgeable. Explained everything so that someone not familiar with the industry could understand. Best Virginia is easy to work with.

Review 150 (2024-11-30 - Rating: 5)
Matt was great! He did a thorough job getting our heat back on. He explained everything to me and made appropriate recommendations for the future.

Review 151 (2024-06-26 - Rating: 5)
Best Virginia has been easy to work with from the call with Patricia Bishop in the office to set up the appointment with the technician Robert Horton who was very professional in his consultation and helping with the financing process and setting the installation up as soon as possible. Carter and his crew for being very professional and efficient in installing and explaining the new system to me. They were very respectful of my home and my dogs. I would recommend Best Virginia to anyone who needs any ac or furnace work. I can only give 5 stars because that is all that is available but they deserve 10 stars.

Review 152 (2024-12-05 - Rating: 5)
Best Virginia is awesome. A+ guys that work super hard. Everyone that came out was helpful and kind. They are a step or two above the rest.

Review 153 (2024-07-25 - Rating: 5)
Jaron, Ryan and Best Virginia are the absolute best....they know their profession and whats best for you and your situation. Everyone Ive dealt with have been very knowledgeable, courteous and quick to respond to whatever problems you have. I highly recommend and are very appreciative of all thats been done to take care of us. Thank you all

Review 154 (2024-12-02 - Rating: 5)
Called Best Virginia and they were fabulous. Their tech Cale came right out on Sunday evening. He kept me in the loop with pictures and explanation of what needed to be done. Signed me up for a maintenance program. Couldn’t be happier.

Review 155 (2024-12-12 - Rating: 5)
Josh was very professional and very knowledgeable. He was great ar talking me through all of my options for servicing my unit.

Review 156 (2024-08-28 - Rating: 5)
We bought a PHEV car, and although it came with a plug, it was slow to charge. We decided to take the plunge and install a fast charger in the garage. Best Virginia took care of that need and they were friendly, cost conscious, and took pride in their craftsmanship. They will now be who we turn to for the maintenance of our HVAC units as well! Forget the rest, just call on the Best!

Review 157 (2024-10-30 - Rating: 5)
Had routine maintenance check up and some cleaning of the furnace before winter hits. Colton and Isaac were very informative and even entertained my dog that wouldn’t leave them alone. Great company

Review 158 (2023-07-15 - Rating: 5)
This is first time we used Best Virginia and will use again. Very thorough, on time, took pictures of everything they looked at and explained everything. William did a great job.

Review 159 (2024-09-19 - Rating: 5)
Jacob was very professional. He showed up for the appointment on time and was ready to get straight to work. The end result looks terrific. Great job!

Review 160 (2024-11-09 - Rating: 5)
Starting with the fact, to answer my questions on a Saturday. The owner called me back. He set the tone, the sales person continued it. As for the installers.. I dont have the words, they worked all day to get done. I cant say thank you enough!

Review 161 (2024-06-12 - Rating: 5)
We had an annual maintenance service call for a unit they put in our house a year ago and they serviced both units we have. Justin was professional and thorough in his work. He was very knowledgeable and easy to talk to. Thank you Best Virginia for hiring top notch. Every experience weve had so far has exceeded our expectations. The ease of communication with using text messaging is also very appreciated.

Review 162 (2024-10-18 - Rating: 5)
Great team,fast service. While doing routine scheduled on my recently installed hvac system, my technician noted an unusual amount of water dripping profusely in several areas in my crawlspace. Further examination revealed my hot water tank was failing and needed prompt attention. Luckily, Bestvirginia noted that they did hotwater tanks and promptly replaced mine. I mean in the same day. I can never say enough about their team and their friendliness and professionalism. Thanks again.

Review 163 (2024-10-16 - Rating: 5)
UPDATE: Carter installed a new water heater and replaced a couple of old valves while he was at it. Best Virginia has the best employees and great professional services.Carter, Stephen and Branson completed the job today with great timing, know-how and professionalism. Great experience all around.Josh was very friendly and was not pushy about what model to pick or the services he thought we needed. His knowledge and professionalism spoke volumes of Best Virginias Best Practices.

Review 164 (2024-10-28 - Rating: 5)
10/21/2024Colton came out for our 6 month check-up and to make sure our system was ready for winter. System checked out excellent, and we are ready for winter. Thanks to all at Best Virgina HVAC. Our system is working excellent, and as of today, we are seeing our electric bill running about $100 less than what it was before installation.6/4/28Had to call because of a noise we had and couldnt remedy it ourselves. Matt was able to quickly identify the issue and resolve it. Have to say a huge thank you to Best Virginia. They took care of us the same day we called. 💯% great service!Josh was very professional on his home site visit. Checked our current system to recommend what we needed and approximately what the savings would be.Follow-up: Installed a new heating and cooling system for us. Hunter, Spencer, and Ty were very professional. They were polite and courteous when entering/exiting the home and kept us informed on their progress. Couldnt ask for any better customer service than what we have received from the whole team at Best Virginia Heating and Cooling.

Review 165 (2024-08-02 - Rating: 5)
Josh W with Best Virginia Heating and Cooling was great!!! A true professional and great salesman. I would highly recommend Josh W and Best Virginia Heating and Cooling if anyone in the area are in the market for a new HVAC system.

Review 166 (2024-11-11 - Rating: 5)
Justin Landers was my technician. He was very informative taking the time to explain everything to me in detail. I would definitely recommend this company.

Review 167 (2024-07-26 - Rating: 5)
We are extremely satisfied with our experience with Best Virginia. Our technician Josh was extremely personable, professional, and knowledgeable, and solved our problem quickly. We highly recommend Best Virginia and their friendly, competent crew!

Review 168 (2024-07-05 - Rating: 5)
I am a business owner myself, and I wanted to take a minute to sing the praises of Best Virginia. It takes a lot to impress me when it comes to customer service, but they hit it out of the park. My Father-in-Law was sent home under Hospice Care on July 3rd. On July 4th, their AC goes out and they are stuck in their house in the unbearable heat. My wife contacts me to let me know the situation and I knew exactly who to call. I reached out to the Owner, John Caruthers to let him know the situation and he immediately responded to let me know with great compassion that he would get someone there within a few hours. Sure enough, our tech, Caleb Smith contacted me as they said he would and arrived right on time. This guy was absolutely great! He is very thorough, extremely knowledgeable, and communicated his findings in a fashion that everyone could understand. He was able to troubleshoot the issue and get it resolved right on site. We are extremely thankful for John and his team at Best Virginia for going out of their way on a Holiday to get our issue resolved and keep my Father-in-Law comfortable in his last days. Ive used them at my personal house for years and feel bad for never have taken the time to sing their praises. If you are looking for a Heating and Cooling Company that cares about their customers, offers great service, and great prices, then look no further. Support local business and give these guys a try. You wont regret it! Thanks again Best Virginia!

Review 169 (2024-08-09 - Rating: 5)
Really pleased with the work these guys did. Installed a new unit in a day and they explained everything they did, used professionalism, and exceeded expectations. Jason and Charles were the team who came to my house. Would highly recommend.

Review 170 (2024-05-24 - Rating: 5)
We are thankfully for our team - Hunter, Spencer, and Ty. They did an amazing job installing our new unit. They were efficient and kind. John the owner came over and spoke with us. He has been so helpfully to not only me but my mom. He and his teams commitment to customer service is unmatched. It is clear they treat others how they want to be treated.

Review 171 (2024-06-06 - Rating: 5)
Great company! Office and dispatch very professional and friendly. Prompt. Took time to clearly explain everything. Offered options and ample information. Offered a great service plan that will really help us out. Plan to use from now on. Way better than the other companies weve dealt with!

Review 172 (2024-08-08 - Rating: 5)
Tyler was awesome. He took his time and did not rush anything. He made sure we fully understood what was needed and the process of fixing the issue. Would not hesitate to have him back again.

Review 173 (2024-07-24 - Rating: 5)
Caleb was excellent and really easy to work with him! He took the time to fully fix my ac compressor and make sure everything was working properly. He also double checked a lot of other things within in the unit which really helped!

Review 174 (2024-05-28 - Rating: 5)
Matt was beyond helpful, found the issue with my HVAC quickly and fixed. Very educational as I had many questions and he was more than happy to explain everything.Went above and beyond just fixing my issue, he looked over my entire unit outside and in and the best part of all is the price was extremely fair.I am having them back every 6 months for maintenance.I would recommend this company to anyone in the Charleston area based on my experience without a doubt.

Review 175 (2024-07-29 - Rating: 5)
Called at 9 in the morning during the hottest summer on record (so far!) and they had a technician out by 12pm. Matt R quickly diagnosed the problem and fixed my issue. This was the fourth(!) company I called. If you want it done right, call Best Virginia first!

Review 176 (2024-12-10 - Rating: 5)
Best Virginia did a fantastic job changing out my HVAC. They were quick, knowledgeable and extremely courteous. I would highly recommend them.

Review 177 (2024-07-13 - Rating: 5)
The guys were extremely nice, helpful, and polite. In addition, they were also very knowledgeable about their work and tolerated my questions with grace and respect. My only regret is that it was a bigger project than I expected. I’m sorry to take up so much time on a Friday evening. I had no idea what was involved.We will certainly be in touch when our next HVAC issue happens or we are in the market for a new system.Thank you!

Review 178 (2024-08-28 - Rating: 5)
The crew arrived on time. They were very knowledgeable about everything. They were courteous, and protected the floors, and cleaned up everything when they were finished.I highly recommend Best Virginia for all your H/AC needs.

Review 179 (2023-05-31 - Rating: 5)
Best Virginia was extremely professional from the technician who diagnosed the problems, to the sales staff, and finally to the installers of the product. I appreciate how I was treated, helped, and how they explained everything at the end of the project. This is a fairly new company and they seem to be trying to do it right.

Review 180 (2024-08-02 - Rating: 5)
A few days after Best Virginia got my AC running again, my hot water tank decides to die. 😂 Called them, hoping they could help. Thankfully, within a few days (of course it happened over the weekend), I have hot water! Cold showers SUCK!! Logan and Zach were awesome. Completed the install super fast, made sure the water was hot, and went over the basic operation of the new unit. Thanks again! No offense, but I hope I go a little longer before we talk again! 😆Update: The blower on the air handler died. As always, Best Virginia responded instantly and get it repaired and running. Thanks as always!

Review 181 (2024-07-09 - Rating: 5)
Very appreciative! Both technicians were very knowledgeable and friendly. They were quick to locate the issue with our 2nd floor unit and had us back up and running in no time! Very grateful for their service, especially with this heat! We will definitely be using Best Virginia Heating and AC repair again!!!

Review 182 (2024-09-10 - Rating: 5)
Professional, Courteous and Honest!I highly recommend BestVirginia!Ryan did an exceptional job from sales to scheduling the installation in just a couple of days.

Review 183 (2024-11-11 - Rating: 5)
Matt and Issac were professional, courteous and worked around every problem that I had. Thank you both for getting my mothers furnace up and running again!

Review 184 (2024-06-30 - Rating: 5)
Best Virginia Heating and Cooling delivered exceptional service. Their team was prompt and efficient especially for a weekend call. Caleb Smith went above and beyond to ensure a smooth experience. He was knowledgeable and took the time to explain everything in a clear and concise manner. I would undoubtedly recommend this company for any HVAC needs.

Review 185 (2024-06-28 - Rating: 5)
Bryce was amazing! He was incredibly nice and thorough. His performance on my unit was excellent and I will be calling them back anytime I need work. I got the Family Plan and am really happy with it. Bryce is highly recommended!!

Review 186 (2022-09-13 - Rating: 5)
Contacted them on Friday morning. John came out Friday afternoon, looked at our situation and quoted a very reasonable amount to replace all of the heat pump. After we agreed to the replacement, they even went as far as returning that evening with two window AC units to help us through the hot weather. On Monday morning, Clayton and JD arrived to start the replacement of the system. They did excellent work removing the old stuff and installing the new system, rewiring electrical and changing ductwork. Monday afternoon, they were finished, cleanup was great, and you couldn’t even tell they were here!

Review 187 (2024-07-16 - Rating: 5)
William Fry at Best Virginia was great. He was able to correct a problem quickly, very professional, and on time. We appreciate Best Virginia. We were emailed an invoice with pictures immediately afterward the service was completed.

Review 188 (2024-12-16 - Rating: 5)
William was awesome and very knowledgeableHe explained in detail and gave us options to assist us as best as possible. We will continue to use them for our heating and cooling needs.

Review 189 (2024-08-30 - Rating: 5)
Stephen & Logan was the crew assigned to our install today, and they were exactly what we expected, Perfect! On time, Friendly, Very Knowledgeable, Reviewed Everything, and got Right To Work! Thank you!

Review 190 (2024-09-16 - Rating: 5)
Ryan was knowledgeable and up front about everything. The crew was so helpful and I highly recommend Best Virginia!!

Review 191 (2024-11-20 - Rating: 5)
Ryan was friendly, professional, and thorough. I enjoyed our interaction. Best Virginia seems focused on customer service and providing good overall value. Impressive.

Review 192 (2024-12-18 - Rating: 5)
Once again, our BV friends have come through. We are very thankful for the profession, timely, and friendly service of Best Virginia HAC Repair. They are a great team and we will keep calling upon them!

Review 193 (2024-07-08 - Rating: 4)
Rating for Matthew RuizGood, quick service. Not as personable as my previous tech William, but solid service.On small issue was that given my previous conversation with William, I though he was bringing a replacement filter, but he didn’t so I will need a third customer service call to install the filter after I buy it.Note, it was obviously my misunderstanding as I have bad hearing and didn’t have my hearing aids in when talking to William.

Review 194 (2024-10-14 - Rating: 5)
A tech came within 3 hours of my call. They are coming back next day to install a new heat pump for us. Very friendly and good financing options.

Review 195 (2024-07-12 - Rating: 5)
Justin Landers came out to service my ac. I have the Best Virginia family plan. Justin was great! Very professional and knowledgeable. Took care of the job. Top notch!

Review 196 (2024-08-26 - Rating: 5)
Griffin King was very knowledgeable on his visit to check out my AC and Furnace units. Explained everything in detail and provided all information up front. Very honest and ethical individual. Thanks!

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