Benjamin Franklin Plumbing

Photo of Benjamin Franklin Plumbing

Located in Hot springs national park, Arkansas

Address: 534 Airport Rd, Hot Springs, AR 71913, United States

Phone: +1 501-624-5555

Rating: 4.9

Services

  • Repair services
  • Credit cards
  • Credit cards

Categories

  • Plumber

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Comments

  • Review 1 (2024-12-27 - Rating: 5)

    5 stars isnt enough. These guys came right over and provided me with options to fix the leak under the house. They had it fixed within an hour and at a very reasonable price. I will definitely be using them in the future!

  • Review 2 (2024-12-18 - Rating: 5)

    We had a kitchen sink backup over the holidays, and the company sent someone out right away! Dylan, the plumber, came to the rescue and did an outstanding job. He was not only highly skilled and efficient but also incredibly friendly and honest. He used a heavy-duty snake/auger to clear the clog, and everything is working perfectly now. I highly recommend their services! Dylan was top-notch! 🌟

  • Review 3 (2024-12-18 - Rating: 5)

    So very impressed!Josh and Tanner did an amazing job repairing our tub ! They were totally professional and very knowledgeable. What was a problem was quicklyresolved !!!!This was our first time to call Benjamin Franklin Plumbing but we will certainly remember their great service !The face of a company is the voice on the phone……Kim made you immediately feel that her company cared and we ended the conversation with confidence that the issue would be soon taken care of!Great job !

  • Review 4 (2024-11-26 - Rating: 5)

    With company coming in for Thanksgiving, we woke up to a leaking water heater! After throwing down towels to sop up the leak, we started hunting for an available credible plumber. A neighbor recommended Benjamin Franklin-Hot Springs. Two plumbers from Ben Franklin arrived within 2 hours. Their diagnosis was that our water heater had to be replaced. They worked with us on options. Then, they got to work. They didn’t leave until almost 7:30pm after ensuring we had plenty of hot water flowing again. Their plumbers (Dylan & Tanner) were great to work with. We’re very pleased!

  • Review 5 (2024-11-11 - Rating: 5)

    I called to schedule a appointment to work on a kitchen sink and was able get a next day appointment. Just few hours later I received a call from the dispatcher and asked if this afternoon would be ok, I was free so I said yes. Service man arrived a little while later and got right to work. with in a short time kitchen sink was back in service and all was good. I definitely will be recommending this folks to my friends and anyone who ask if I know a good plumbing service. Benjamin Franklin Plumbing and there staff are tops in my book.

  • Review 6 (2024-10-25 - Rating: 5)

    Josh arrived promptly at his scheduled time. He prepared the estimate for the job, then proceeded to complete the work professionally and just as I asked. He had another gentleman help him - I didn’t get his name, but they were both excellent! I highly recommend Benjamin Franklin Plumb in Hot Springs to anyone who needs plumbing assistance! Thanks guys!Just asked Benjamin Franklin to do another job! They sent Josh back to home. He was great. He arrived promptly and fixed the problem quickly for a very reasonable price!

  • Review 7 (2024-12-31 - Rating: 5)

    New Years Eve and I have a plumber at my house!! All because of Bens Society. Everyone should be a member, its worth every penny! My plumbing is happy and Im thrilled and thankfulBen Franklin Plumbing is the ONLY plumber you ever need

  • Review 8 (2024-12-24 - Rating: 5)

    Good gravy happy day! Its Christmas Eve 2024 and doncha know I had a water leak outside. Thank God for Ben Franklins services! They got me scheduled this morning and came on time, fixed the leak in no time and for a really reasonable price! Merry Christmas Ben Franklin folks and thank you thank you thank you 😊 👍 ❤️

  • Review 9 (2024-12-13 - Rating: 5)

    Dylan did a great job repairing the water pressure regulator to my home. I called Benjamin Franklin plumbing at 7am, after being without water to my home since the previous evening. They arrived at 8am and fixed the problem. Dylan was professional and knowledgeable; I will be using them for future needs.

  • Review 10 (2024-11-15 - Rating: 5)

    Josh came on successive days to remedy the clogged washing machine drain. Return on a second day was required and he arrived two hours before the appointed time/day. Josh, besides being on top of his profession, is a genuine, pleasant individual. Many thanks. Thanks also for his U.S. Army service in Operation Iraqi Freedom (OIF) in Baghdad.

  • Review 11 (2024-10-04 - Rating: 5)

    Excellent same-day service. They arrived quick to save our day. We were given a in-person quote and they were able to perform the task right away. Would definitely recommend to anyone in need of plumbing needs. Great job Benjamin Franklin Plumbing.

  • Review 12 (2024-11-07 - Rating: 5)

    Tanner arrived early to winterize the sprinkler system. He explained what my cost would be before he started the process. Tanner was very pleasant and professional. He answered all my questions and checked my water heater for me. I have been doing business with Benjamin Franklin for the past 5 years and they have always provided excellent service.

  • Review 13 (2024-10-29 - Rating: 5)

    I cant speak for price as I have nothing to compare it to, being an inexperienced home owner. I will say that I called them and they had somebody there within the hour. I figured I was out of water for the day, but about 2 hours after I called, the pipe was dug up, repaired, cured, and my water was flowing again. The guy was friendly and quick. Thanks for the help, guys! Definitely keeping thisnumber for any future issues.

  • Review 14 (2024-12-23 - Rating: 5)

    Benjamin Franklin Plumbing delivers outstanding service! Tommy Bowen and his team consistently provide professional, top-notch plumbing solutions with excellent customer service. Whether it’s routine maintenance, replacing a fireplace gas starter, or addressing HVAC issues, BFP handles it all with expertise. I’ve relied on them for annual home maintenance and various repairs, and they always exceed expectations. If you’re looking for a reliable plumbing company, Benjamin Franklin Plumbing is the one to trust.

  • Review 15 (2024-09-18 - Rating: 5)

    They responded immediately and Dylan showed up in less than an hour with the right parts to replace my busted hot water heater. He was extremely courteous and efficient. He did quality work and installed quality parts. Their service is outstanding.

  • Review 16 (2024-12-10 - Rating: 5)

    I was able to get same day service repair for running toilet/ valve replacement. Dylan P arrived at the appointment time, was professional, and completed the job promptly. Thank you!

  • Review 17 (2024-09-12 - Rating: 5)

    Dylan was our technician. This was same day service. He came and showed me the old parts and explained how they were failing. He gave me a price before any work was done. He replaced the faucets and inside parts in no time. Works perfectly and there is a two year guarantee. The price was very fair. I would recommend this company, and Dylan, to anyone with a plumbing issue.

  • Review 18 (2024-08-29 - Rating: 5)

    Nathan was very helpful today when he replaced a pressure valve. He was punctual and efficient. He also took the time to answer my questions. I was also very surprised that the company was able to respond to my call so quickly. Great job Benjamin Franklin, I will be calling again.

  • Review 19 (2024-08-30 - Rating: 5)

    Fast response. Courteous and professional technician. Rapid diagnostics and problems were identified . Given the age of my water heater the best option was replacement. The unit was requested, delivered and installed. From the phone call to task completion was about five hours. Im a very satisfied customer. Thank you!

  • Review 20 (2024-11-18 - Rating: 5)

    Best plumbers you can get in the region. Honest, hard working, communicative and punctual. I installed a gas line, replaced our pressure regulator and kitchen faucet with them. They are spectacular!

  • Review 21 (2024-07-22 - Rating: 5)

    Dylan was right on time, and took care of our list of problems promptly. He is very respectful and knowledgeable. I purchased the one year Ben Franklin benefit program, which sounds like a great value. The schedulers are always pleasant and effiecient.

  • Review 22 (2024-08-23 - Rating: 5)

    I needed new hot water tanks because of the age of mine. Josh and Tanner came out and quoted the job. Josh and Brayden did the install.In my past, I ran two businesses. One was in air conditioning service. I KNOW GOOD SERVICE TECHS. These people are just great. I do not have even one thing I can criticize.....and that is unusual because I am picky about things.I highly recommend Josh and this company. They are now my plumbing company I will call again.

  • Review 23 (2024-05-08 - Rating: 5)

    Excellent service. New electric water heater was professionally installed. You can speak on phone to their staff to schedule.Got same day service with an in person quote and the workwas completed by the Benjamin Franklin Hot Springs Arkansas plumber within a few hours. Old water heater hauled away.

  • Review 24 (2024-08-23 - Rating: 5)

    I caller Benjamin Franklin and that same day Nathan was able to come out and fix our toilet. He replaced the piece that was broken. He was in and out in no time. Quick, efficient, and at a great price.

  • Review 25 (2024-12-13 - Rating: 5)

    Very professional starting with my hysterical phone call because I had water all over my kitchen floor. Was in a very few minutes I had to excellent knowledgeable man taking care of the situation. I couldn’t have been more pleased. thank you, Benjamin Franklin, plumbing!

  • Review 26 (2024-07-03 - Rating: 5)

    Nathan Aldridge was one of the most punctual, courtesy and professional individuals we have ever dealt with. We had multiple issues happen simultaneously and he found others that were going to happen. He took the time to answer all questions and educate us in the most patient fashion. He was transparent and frank as well as a great representative for his company. The quality of work was outstanding compared to what we have had done previously. They are a little bit higher in cost but well worth every penny.

  • Review 27 (2024-10-03 - Rating: 5)

    Josh was our plumber. He was courteous and friendly. He had everything on his truck to take care of our needs. Completed the work very efficiently and in a short time. Thanks, Benjamin Franklin Plumbing.

  • Review 28 (2024-10-03 - Rating: 5)

    We had a great experience with the team at Benjamin Franklin. Dakota and Andrew were prompt, knowledgeable and handled the job swiftly. Should we encounter any other issues, we will be calling them again!

  • Review 29 (2024-10-03 - Rating: 5)

    Josh was punctual, professional and friendly. He went above and beyond by completing a Test and Maintenance Report for us while he was on site. I highly recommend Benjamin Franklin to anyone needing a plumber.

  • Review 30 (2024-12-11 - Rating: 5)

    Ive been going to Benjamin Franklin plumbing now for a while. Wouldnt choose anyone else. They are awesome! They are nice. Respectful. Theyre just awesome people

  • Review 31 (2024-07-24 - Rating: 5)

    Called around 8:30 am, appt scheduled 1-3 pm, here by 2 & out by 3. Very nice, polite & efficient. Explained everything to me & gave me costs upfront. Also, checked my water heater just because they were here & all was good. Definitely in my contacts now!

  • Review 32 (2024-09-30 - Rating: 5)

    Dylan was prompt and so professional and easy to talk with. He gave us options and completed the job wonderfully! This is our second time to call, will use them again for sure!

  • Review 33 (2024-08-23 - Rating: 5)

    Dylan arrived promptly and assessed my problem right away. He was friendly, courteous and quite knowledgeable for his young age. Very pleased with the service!

  • Review 34 (2024-09-16 - Rating: 5)

    I have used Benjamin Franklin Plumbing on two occasions for different issues. Dylan is very knowledgeable, helpful, and professional. I will continue to use Ben Franklin for future needs and recommend them as honest and reliable.

  • Review 35 (2024-07-08 - Rating: 5)

    Oh my goodness I have so many wonderful things to say about this place!! Several years ago we had an issue with our septic at what is now our house (at the time it was a short term rental) and Tommy the owner personally came out and resolved it… not only on a weekend but a holiday weekend! We own other short term rental cottages and they have saved us several times!! The staff and workers are ALWAYS so incredibly helpful, professional and friendly. We will not use anyone else!!

  • Review 36 (2024-08-31 - Rating: 5)

    We had to use them yet again going into a holiday weekend. Once again, they deserve 5 stars.We They are wonderful…we found out hot water heater wasn’t working and we had a houseful of guests. They came out first thing the next morning and worked hard all day and put in a hot water heater…all on a holiday weekend. Highly recommend!!

  • Review 37 (2024-11-07 - Rating: 5)

    I needed a new sewer line. Scheduling an appointment was easy, and Nick showed up on time and was prompt and thorough. The work was completed on time, and the crew cleaned up afterward.

  • Review 38 (2024-10-01 - Rating: 5)

    Josh was great ! Fast and efficient .The quote is a little high , but we have heard it is worth it because they always get the job done right the first time !! Excellent customer service. We will be calling soon to go along with the work that needs done !

  • Review 39 (2024-09-04 - Rating: 5)

    Nathan is the absolute best! He’s incredibly personable and works quickly and efficiently. I will request him anytime we need plumbing done in the future!

  • Review 40 (2024-12-10 - Rating: 5)

    This was the second time weve used their service and it was overall an excellent experience. Just like last time about a year ago. Highly recommended, even came earlier than I expected!

  • Review 41 (2024-10-03 - Rating: 5)

    Had a significant leak at the meter & within an hour I had a representative show up & begin repairs. I appreciate the quick response. Everyone from the office to the plumber were polite & informative.

  • Review 42 (2024-07-04 - Rating: 5)

    Kyle was right on time and very professional in all aspects of the job. Let me know exactly what it was going to take to fix the issue. He gave me the cost and preceded to work on the issue. I renewed my contract with Ben Franklin for another 2 years. Totally recommend them for all your plumbing needs.

  • Review 43 (2023-01-22 - Rating: 5)

    I highly recommend for burst pipe! Best plumbing service Ive ever received. Corbin was so competent, knowledgeable and passionate about the repair. I figured after seeing all the damage that hed come back the next day, but he ended up finishing it, within a couple hours after assessing the situation! I would trust him with all my plumbing needs in the future. Plus, Corbin and the company was very professional and quick responsiveness!

  • Review 44 (2024-10-16 - Rating: 5)

    Dewayne Smith from Benjamin Franklin came to install a new garbage disposal for us. He arrived exactly when he was scheduled to come, he was extremely kind and efficient, and he did a great job!! Thank you, Dewayne!!

  • Review 45 (2024-08-13 - Rating: 5)

    Wow !!! That was FAST ! The fiber optic crew working in my neighborhood cut the gas & water lines yesterday 🙄 so I had no hot water today . The Benjamin Franklin guy got here within an hour of my call & fixed everything quickly . I am very impressed & will definitely call them again . Two thumbs up .👍🏼👍🏼

  • Review 46 (2024-06-07 - Rating: 5)

    I had been away for several weekscaring for my mother, who is in hospice care. I returned today, a Friday afternoon, and I had no water!!! I called the city and they came right away and found the issue and told me I needed a plumber. I knew who to call!!! Benjamin Franklin in Hot Springs. Josh Kizer came in about 15 minutes or so and the repair was done in less than 20 minutes. He was amazing and it was true blessing to have the issue solved late on a Friday. God Bless.

  • Review 47 (2024-10-18 - Rating: 5)

    They had someone out to us within 3 hours. The technician was friendly and did the job easily. Im very happy with the results.

  • Review 48 (2024-06-28 - Rating: 5)

    Fantastic company! They were quick to get me scheduled for repairs. The work was completed and the cost was less than I expected. Josh even cleaned up after, I will absolutely use them again.

  • Review 49 (2019-10-12 - Rating: 5)

    WOW! We had a hot water heater go out and needed a plumber desperately on a Friday...thinking it would be impossible to have hot water till Monday. We called our independent and he was booked till Wednesday. We recalled the Benjamin Franklin Plumbing after remembering ads and seeing their fleet of trucks. So we gave them a call at Noon. At 2:30, Casey arrived sooner than expected followed by Josh and Corbin. They accessed the problem, ordered another electric water heater, had it delivered, and replaced the faulty one removed before 5:00PM. We were amazed at how efficient the team worked to get us hot water in less than 3 hours. Best experience we have EVER had with a service company. Thanks Casey, Josh and Corbin. Simply outstanding!

  • Review 50 (2024-06-24 - Rating: 5)

    Called late in the afternoon once I discovered my dripping water heater. Asked for Josh’s help. Was asked by the customer service rep if I could make it through the night. Said yes. Josh and Tanner were there before noon the next day with the new water heater. Josh came back the next day for a couple of minor adjustments. The old & new tank were both 75 gallons, so very heavy and big, which was an issue in the tight space. They never complained. I did enough of that for them!!! Great job as always. Thanks so much Josh and Tanner — and Tommy too. He brought some needed parts.

  • Review 51 (2024-11-27 - Rating: 5)

    Josh was wonderful and addressed and repaired all of my concerns and I am most pleased. I will always reach out to Ben Franklin Plumbing for all of my plumbing needs.

  • Review 52 (2024-11-01 - Rating: 5)

    I had a new water tank installed. Nick came out very quickly to do a follow up. Great job. Thanks

  • Review 53 (2024-08-12 - Rating: 5)

    Dylan was awesome!! On time, fast and efficient. His professionalism and skill made it so I did not have to delay some very important travel plans! Thank you Dylan!!

  • Review 54 (2024-09-06 - Rating: 5)

    They installed a tankless hot water heater for me last year. It was time for free inspection. They sent me a reminder and showed up early for the appointment. Highly recommend.

  • Review 55 (2024-12-04 - Rating: 5)

    Josh Kizer was friendly, respectful, efficient. Took care of everything with a smile on his face. Thank you so much

  • Review 56 (2024-10-11 - Rating: 5)

    Prompt, courteous, and competent. Very happy to have met Dylan & hope he’ll be available for our future plumbing needs.

  • Review 57 (2024-12-21 - Rating: 5)

    Dylan did a great job! Very knowledgeable and super helpful.

  • Review 58 (2024-10-11 - Rating: 5)

    Josh was here right on schedule and diagnosed and fixed the issue very quickly. Ben Franklin always provides friendly and profession service.

  • Review 59 (2024-01-17 - Rating: 5)

    Ben Franklin came out and gone cleaned out our sewer pipes. We had tree roots growing in it. They explained everything they will do and how much it will cost. They looked at another plumbing problem we had and gave an estimate. They came out and fixed it even doing a little extra and still came in right on their estimate. Dakota was fantastic. He was very thorough on explaining everything and giving us options. We give him 5 stars too.

  • Review 60 (2024-05-07 - Rating: 5)

    We revised two bathrooms in our house in Hot Springs National Park, AR.Work included installation of three all brass Delta faucets with lifetime proper operation. The original operation of these replacement faucets were unacceptable as water flow was not even near to being as expected in action or adequate in flow. We contacted Delta’s customer service and expected nothing but their best support as provided in our past experience.However, in this instance, their usual great customer support was not forth coming. As a result, we were very discouraged with our product choice, which appeared to be perfect for our needs.We then called Benjamin Franklin, whom we greatly appreciated with previous plumbing modifications on our 20 year old house. They are a joy to be with as their attitudes and professional know how are truly amazing.They did what they deemed necessary with the faucet manufacturerIn a professional manner to ensure the proper operations for our three beautiful brass faucets. We are so appreciative of all staff of Benjamin Franklin Plumbers!

  • Review 61 (2024-09-26 - Rating: 5)

    I had no hot water and they came out even earlier than the scheduled time the same day! Dewayne was very professional and knowledgeable. He worked during the pouring rain to get my problem fixed. Awesome service!! Will definitely use them again.I now have used them 3 different times in the last few years. They are always on time, or even earlier than the scheduled time. They will call ahead to make sure its ok to come on out. Dylan was professional and friendly. Highly recommend Ben Franklin Plumbing.

  • Review 62 (2024-09-05 - Rating: 5)

    Josh went above and beyond what we called him to work on. We highly recommend this company. They always are quick to help us when we call them.

  • Review 63 (2024-05-21 - Rating: 5)

    We called Benjamin Franklin Plumbing after hours. We had sewer backing up in our yard. Dylan came right on out & cleared the partially collapsed line. While here he checked our water heater. It was leaking. Dylan came back & put us in a new water heater. We are so thankful he checked it while here. Dylan, Tanner, & Dakota replaced our sewer line from the house to the street. They are very hard working polite young men. They did a great job. Cleaned up very nicely after they were finished. If we need any more plumbing done we WILL be calling this company. Thank you very much from Don & Velda Partee. VERY satisfied customers.

  • Review 64 (2024-10-07 - Rating: 5)

    Pressure on outside fawcett was low last week. Everything is 100% now. Just wanted Josh to be sure everything was ok. Thanks Ben Franklin. You’re the best 🙂🙂

  • Review 65 (2024-04-15 - Rating: 5)

    Benjamin Franklin has been my go-to for my plumbing. Today Josh went to look at a gas problem in one of my rentals. He was very thorough and explained everything. He is also nice, honest and friendly. I highly recommend them!

  • Review 66 (2024-05-06 - Rating: 5)

    Benjamin Franklin Plumbing is definitely a five-star plus company. I have used them for many years and have always been impressed by their quick response, thorough completion and professionalism. Called at 8:20 this morning to let them know my water heater wasn’t working. They came out within an hour, diagnosed the problem, advised me of my options and costs, answered my questions and left me additional information. I opted to purchase a new unit, and by 3:00 they had installed a new tankless water heater. Josh is the greatest. He is always friendly, knowledgeable and understanding. I have never had a negative experience with Josh or anyone else at BFP. Highly recommend.

  • Review 67 (2023-11-02 - Rating: 5)

    The woman that helped me set up the service on the phone was very kind and professional. She explained the process that would be completed and was very knowledgeable. Dakota arrived at our home quickly and was very friendly. He listened to our concerns and thoroughly checked everything regarding our piping issues. We were given a price for repairs prior to having any work completed. After everything was fixed, he answered any questions we had and gave recommendations for what we could do to prevent any future issues from arising. We received outstanding work for a reasonable price. As first time homeowners, my husband and I were very pleased with the service provided by both Dakota and the woman on the phone who helped set up the appointment. Ive already recommended this company to a friend that is having plumbing issues!

  • Review 68 (2024-08-27 - Rating: 5)

    Prompt attention, called to come earlier, which was great. Quick repair . . .technician was friendly, knowledgeable & let me know price, what he needed to do & warranty. Thank you!

  • Review 69 (2024-04-25 - Rating: 5)

    One of the best service companies in the area. They not only pick up when you call, they’ve always been able to come out within a day or two. They get the work done quickly, and I’ve had nothing but positive experiences with their people. Nathan Aldridge helped me out today, and he was fantastic.

  • Review 70 (2024-05-18 - Rating: 5)

    Rep came in, looked at the soft water heater and said this is the first he has seen one. 5 minutes later he drove away and we had hot water again. Loving that Ben Franklin hires competent service people and are Johnny on the spot.

  • Review 71 (2024-12-12 - Rating: 5)

    These guys are wonderful!! Courteous, prompt and treat you right..will call again when needed!! Thank you very much

  • Review 72 (2024-03-05 - Rating: 5)

    Benjamin Franklin Plumbing is THE best! Have used them for a few years, and always stellar service! They answer the phone, they schedule an appointment either that day or the next day, they arrive when they say they will, and their work is impeccable! Friendly service and terrific technicians. Never had a problem. I recommend them highly!Donna B.

  • Review 73 (2024-10-25 - Rating: 5)

    FAST _ Same day service and completed quickly. Friendly and professional. Highly recommend.

  • Review 74 (2024-09-03 - Rating: 5)

    Nathan is the best! He diagnosed the problem quickly & efficiently!! I always use Benjamin Franklin-quick & professional!

  • Review 75 (2023-12-29 - Rating: 5)

    Being new to the Hot Springs area we werent sure where to start when it came to our plumbing needs. Based on reviews we chose Benjamin Franklin. Weve had Service Plumber Dakota out several times now for a variety of separate issues and have been thoroughly pleased. Dakota and the Benjamin Franklin team have always been thorough and professional, addressing all of our needs. Were very happy with our choice and highly recommend their services for others.

  • Review 76 (2024-08-14 - Rating: 5)

    Josh and Tanner did an excellent job of replacing my water heater. After years of Josh asking me to replace it after flushing it every year, year 15 on my water heater was the year! I’m so happy that I have personal relationships with not only Josh but Tommy and Kim the owners. They have been servicing my stuff for so long, it’s nice that they know where all my problem areas are and just take care of them!

  • Review 77 (2024-10-08 - Rating: 5)

    From the initial estimate to the completed job all was done in a professional manner. Great techs and on time within budget.

  • Review 78 (2023-12-26 - Rating: 5)

    Initial phone call was very good and able to get an appointment, not when I wanted, but understand with the holidays. Received early call about a cancellation and even though we were traveling home was able to move up 1-1/2 hrs. Drove up to house and he just arrived. Had a quote within 5 minutes and gave the okay. 25 minutes later had a new water line regulator installed, tested, cleaned up and paid for. Excellent service and will use again.

  • Review 79 (2024-03-08 - Rating: 5)

    Woke up to soggy carpet. Hot water heater leak. Got a new hot water tank installed the same day. This all happened in less than 6 hours from the time I called to the install. They even hauled off the old water heater. Wonderful, courteous service from start to finish. Thank you to my installer, Dylan and thank you Benjamin Franklin. I will deffinately recommend this company to friends and family!

  • Review 80 (2024-08-22 - Rating: 5)

    Called to ask for a plumber to install the water line to our new fridge and a new shut-off valve for our new dishwasher. Had an appointment the next day. Chris, a very likeable young man, came right at the scheduled time. His work ethic is great. We learned the dishwasher could not be installed by HD for another week! He called and got permission to do it himself today. He ran into a few problems during the installation but he worked them all out. Highly recommend.Edit: 8/22/2024 Nick was here today to flush the water heater and check for problems. None found. We signed up for another year.

  • Review 81 (2024-09-25 - Rating: 5)

    Dylan did a great job! Very professional and hard working. Would highly recommend B.F.P.!

  • Review 82 (2024-06-27 - Rating: 5)

    Nick was very knowledgeable and answered all of my questions. He did an excellent repair on a washer hose bib slow leak and addressed a water feed filter seep.

  • Review 83 (2024-03-22 - Rating: 5)

    I have had a leak for 3 months. Everyone I called either never called me back or quoted me almost $2000 dollars to fix one leak. Dewayne from Benjamin Franklin Plumbing was at my house at the appointment time and was so courteous and respectful. I got 3 issues taken care of quickly and paid less than the $2000 I had been quoted. You cannot go wrong calling Benjamin Franklin Plumbing.

  • Review 84 (2024-01-09 - Rating: 5)

    On time, easy appointment. Josh Kizer was informative and thorough capping off a propane line. Checked everything for safety and even asked to check the water heater they installed 2 years ago to make sure it was working fine. Always do a good job. I never feel like they are pressuring me to do more than the original job request and I trust its done correctly.

  • Review 85 (2023-12-04 - Rating: 5)

    Dakota arrived ahead of schedule and fixed the problem expeditiously. He then explained thoroughly what he did to fix the problem and made recommendations to prevent further issues in the future. I was very pleased with the service.Dakota is prompt, knowledgeable, and very courteous. I have enjoyed using Benjamin Franklin Plumbing service over the years and will continue to do so. Thank you.

  • Review 86 (2024-11-18 - Rating: 5)

    I had a scheduled appt for tomorrow but they called to say an opening today. Then both men were totally professional and nice ....Thanks

  • Review 87 (2024-03-20 - Rating: 5)

    We have used Ben Franklin plumbing since purchasing our home. We have never been disappointed with the service, or the plumbing professionals they employ. We have been Bens Society members since day one (optional) with outstanding perks, inspections, workmanship, and priority scheduling to their credit. From the office staff to the plumbers; are without fail, on time, courteous, Professional attire; and sensitive to the special needs that we require. They use quality products, tools, and equipment, and never try to upsell on things or services you dont need. We would like to give a special shout out to Dakota and J.W. on our yearly maintenance needs with Kim being a charm to deal with on the phone for dispatching and any special needs that we may require. In conclusion, we have owned many properties in the past and have used Benjamin Franklin in several areas, and we have never been without commendation for what they provide. Sincerely Wayne & Mae!

  • Review 88 (2024-07-10 - Rating: 5)

    Nathan was our tech and did a great job. He explained what had to be done and broke down the cost. Highly recommend!

  • Review 89 (2024-05-14 - Rating: 5)

    Once again, Josh was punctual, professional, and went right to work. He checked all of the bathroom and kitchen plumbing, drained the water heater, and found no problems. Yearly maintenance contracts are the way to go.Thanks BenTom and Debbie Ellsworth

  • Review 90 (2023-08-29 - Rating: 5)

    Nathan did a great job for us. We had the hot water heater drained. He pointed out the rust and the age. Gave us no pressure to take act. He also noted we had a potential problem with a toilet. Nathan installed new hot water heater and toilet that day. We were pleased and happy we could get that that day. We liked the new toilet is a little higher then we had in the pass and liked it so much we had two more installed later.We are really happy with the service we received from this company.JIM G

  • Review 91 (2024-03-20 - Rating: 5)

    Courteous from the initial phone call to the actual plumber who was prompt and informative. Made us feel like our needs were important, explained things clearly and our confidence for this company is beyond expectations. And problem solved!!Life-long customers here!

  • Review 92 (2023-08-21 - Rating: 5)

    When we discovered a leak in the main water line to our home, we called Benjamin Franklin, along with three other plumbing contractors for an estimate. Josh with BF came the same day, sized up the situation and answered all our questions. No one else measured up to the professionalism and ability to make us feel comfortable with our situation. When we made our choice,a couple of days later, Josh and Tanner arrived promptly. They knew precisely what to do, had all the equipment, etc. they needed, and had all repaired in a matter of hours. Josh had told us when they left, the property would look as if they had never been there. Gravel, plastic liner, trenched soil, everything, Landscaping was perfectly intact. We were delighted. This was not the first time weve used BF. We have always been extremely pleased with their work.

  • Review 93 (2024-09-11 - Rating: 5)

    Our first time to get a job done by Benjamin Franklin and we were satisfied and keep them for othe Issues

  • Review 94 (2024-10-16 - Rating: 5)

    Always prompt. Always top notch work and service. Will not use any other plumbing service. Ruth Collins

  • Review 95 (2024-08-30 - Rating: 5)

    Dylan.came out and completely repaired my sewer pipe issues. Very professional and work completed in a timely manner.

  • Review 96 (2024-09-24 - Rating: 5)

    They came out quickly to fix a leak from our main water line into the basement. Fast and efficient service for a reasonable price

  • Review 97 (2023-11-08 - Rating: 5)

    I am doing a DIY on our home renovations but when it comes to plumbing, I leave it to the EXPERTS! Josh did an amazing job! He was very professional and very thorough. This is the second time I’ve used Benjamin Franklin plumbing and I have been impressed both times. They may be a bit higher than most but you definitely get what you pay for with them. They are exceptionally qualified to do plumbing and I will continue to use them in the future. Thank you!

  • Review 98 (2024-05-24 - Rating: 5)

    Prompt, professional and courteous. Same day service and had parts in truck to fix a leaky (water wasting) toilet.Dylan and office Kim answered all my questions. Charge was reasonable, especially since I no longer have to listen to a constant drip.

  • Review 99 (2024-06-27 - Rating: 5)

    Very professional as is my usual experience with Ben Franklin. Nick was great and efficient. Even got to the appointment early and I appreciated that.

  • Review 100 (2023-11-18 - Rating: 5)

    Dakota Grinder, with Benjamin Franklin Plumbing, installed a hot water heater for us yesterday. While he was here, he fixed a number of other issues we had going on in our older home. One of the best plumbers weve ever met. Dakota did a professional job for us and has an encyclopedia of plumbing information at immediate recall. Amazing source od any plumbing project needs. Answered our many questions, and was courteous and friendly all the while. Business for life. Thanks

  • Review 101 (2023-11-10 - Rating: 5)

    Since I have used Benjamin Franklin before, called them on Wednesday morning and was told they could come out that same afternoon. But I had another appointment, so I scheduled them to come between eight and 10 the next morning. Sure enough, Dewayne was at my house by 8:30 Thursday morning. The promptness was very much appreciated. Unfortunately, the work needed done was more than I could afford at this time, but I will definitely call them again. They are upfront about their pricing and the time needed to complete the job.

  • Review 102 (2024-04-28 - Rating: 5)

    Benjamin Franklin Plumbing is who I recommend and use. They are very quick and courteous. Their price and workmanship is equaled with anyone in the area. Veteran and military friendly!

  • Review 103 (2024-01-22 - Rating: 5)

    Very responsive, and reasonably priced. They came out within a few hours of our call, replaced our hot water tank with a high quality unit, and fixed a facet during their first and only visit. We highly recommend them!

  • Review 104 (2024-07-10 - Rating: 5)

    Absolutely the best plumbing team in Central Arkansas! Knowledgeable, professional, and timely - would recommend to anyone with plumbing needs.

  • Review 105 (2024-03-06 - Rating: 5)

    Dakota and JW performed our annual water heater flush. Very knowledgeable and professional plumbers. While here they answered several questions I had and worked up estimates for two potential future jobs to consider. Thanks for your outstanding service!!

  • Review 106 (2024-01-24 - Rating: 5)

    I had a cracked outdoor faucet from the recent freeze and discovered it on Sunday. Called my normal plumbing provider first thing Monday morning. After not receiving a phone call or anything by Wednesday (with water running btw) I decided to call Ben Franklin. Great decision, I called this morning and they said they would have someone out today by 3pm. They called at 1:30pm and asked if they could come early! Technicians name was Dewayne and he was knowledgeable, friendly and did a great job of taking care of my problem. He cleaned up afterwards and pointed out a lot of good information to me about my system and the services they provide. They are my new go to for plumbing needs.

  • Review 107 (2024-04-24 - Rating: 5)

    Josh and Tanner are very good at their job. Not only do they fix the problem, they are very professional and courteous . I would highly recommend them and Ben Franklin to anyone needing a plumber.

  • Review 108 (2024-11-27 - Rating: 5)

    I scheduled an appointment and then couldn’t keep the day, so I was able to reschedule without any issues. They were kind and a courteous and prompt. Our technition was kind and knowledgeable and punctual. I would recommend this company for anyone needing plumbing professionals.

  • Review 109 (2023-09-26 - Rating: 5)

    Been in the village 20yrs and have used them for all my plumbing needs. the first few times i used them i shopped around for prices, now i know they offer competitive if not lower rates than other plumbers in the area, plus when you call you speak with a real person no prompts to swim thru. they show up on time as promised and are very respectful of your property, if they come inside they have shoe covers and disposable overalls. my latest project was pretty big. i had to have the complete water line replaced from the meter to the house, they showed up early and in about 4 hours they were done . thanks Nathan and Tommy for a job well done and well priced!

  • Review 110 (2023-12-06 - Rating: 5)

    Friendly efficient scheduling experience. Dewayne arrived and completed disposal replacement on time and as scheduled. He exhibited highly skilled professionalism and the job was well done. I wouldn’t hesitate to call them again.

  • Review 111 (2023-09-07 - Rating: 5)

    My experience with Benjamin Franklin has been and is excellent service!!! When your sink is backed up, you need help when you’ve tried everything else. They were responsive, professional and diligent in staying the course; difficult job but they got it done. Very pleased and would definitely recommend them for your plumbing needs. Must mention, it was Dewayne you came out and did the work, so thank you Dewayne!

  • Review 112 (2024-10-04 - Rating: 5)

    Dakota and Andrew were so professional and punctual! They did a great job

  • Review 113 (2023-02-09 - Rating: 5)

    We had been trying to get a slow leak isolated for several weeks with no success. BF was recommended to us by a friend. When I called, the lady I spoke was with was so kind, eager to help and got us on the schedule quickly. Corbin was our plumber. He arrived on time within the first 30 minutes of the 2 hour window I was given. He was polite and very knowledgeable. He was able to find the problem quickly and get the repair scheduled. I could not be more pleased with the service I have received in every aspect of working with this company. I will not use another plumber!

  • Review 114 (2023-10-09 - Rating: 5)

    Excellent service. Dakota was very helpful. Up front and honest company regarding costs, no surprises. Pleasure doing business. Definitely planning on calling Benjamin Franklin for all my future plumbing needs!

  • Review 115 (2023-07-17 - Rating: 5)

    I contacted Benjamin Franklin this past Saturday at 11 am and spoke with Kim who was very professional & helpful in assisting with getting a water heater replaced for me asap due to a water leak overnight. She advised that their weekend serviceman was currently on another service call but could be at my residence within 2 hours. At 12:50 pm, Kim called to advise that the serviceman, Dewayne Smith, was on his way. Within 2 minutes, Dewayne was pulling into the driveway. #1 criteria was met - “The Punctual Plumber”. Since I had already given Kim my current water heater specifications, Dewayne had brought with him a new replacement water heater. #2 criteria was met - proactively thinking of what I needed. My current water heater’s back seam had split open, so the new water heater was my only option. Dewayne worked up the total cost estimate for me, which I approved and the new water heater was completely installed and my old one removed prior to 3 pm. I was very impressed with Dewayne’s professionalism and expertise. Just knowing that my initial contact with Kim and Dewayne’s installation of the water heater was within a 4-hour timeframe was unbelievable. Benjamin Franklin personnel followed a mantra of mine for Whatever It Takes to ensure that the client is pleased with the service. Needless to say, I can just state that I started with a bad situation and ended with a smile on my face at the end thanks to both Kim and Dewayne.

  • Review 116 (2023-05-13 - Rating: 5)

    “Great Company”I had a plumbing emergency on a Sunday evening and these guys were there within 1 hour and diagnosed the problem. This turned out to be a huge job and they we’re back the very next day to find the very best solution and resolve my issue as fast as possible to get us up and running. The management is amazing and I can’t say enough good things about Corbin, Nathan and Dylan. These guys are amazing, I would highly recommend this company and will continue to use them at all of our Hot Springs properties!

  • Review 117 (2024-01-27 - Rating: 5)

    All water was off due to a frozen outdoor faucet.All repair done in approximately 1hr. Payment was easy -> cash, card, or check. And I couldnt have ask for a more cordial repairman than Mr. Kizer. He even informed me of road conditions between Hot Springs & my home, in these ongoing post snow storm conditions.I remain very thankful.

  • Review 118 (2024-11-15 - Rating: 5)

    In a word: professional. Totally. Arrived on time to repair a toilet with multiple problems including replacement of the water control valve and the wax ring. The quoted price was accurate and the work was completed in a timely manner with the repair area completely cleaned. Would not hesitate to recommend Ben Franklin Plumbing.

  • Review 119 (2024-03-04 - Rating: 5)

    Came out the same day we called the office. Was very efficient. They located our line to the septic tank, cleaned the line and suggested having the tank pumped. We would recommend them.

  • Review 120 (2024-06-12 - Rating: 5)

    Excellent service! Prompt and courteous, had to have major plumbing work, they took care of everything in a timely manner. Very pleased

  • Review 121 (2024-02-01 - Rating: 5)

    Nick did a great job. Courteous, efficient and thorough. Benjamin Franklin is higher than other plumbers but they got my problem fixed when other local plumbers wouldn’t return my calls

  • Review 122 (2023-10-26 - Rating: 5)

    Excellent response time and service! Dakota listened to my description of the issues we were experiencing then throughly inspected our system. He recommended the toilet be replaced as well as the pressure restriction valve. After he performed the replacements all of our issues were resolved. I was very pleased with the results!Update: The old cast iron drains for the kitchen and bathroom sinks gave out. They replaced the drain lines, put a new vent in the bathroom and reused the vent for the kitchen. As always the work was excellent and they were friendly and explained everything they did. 🙂

  • Review 123 (2024-01-07 - Rating: 5)

    Called at 11AM to see about a hot water heater. Its now 3:30 PM on the same day and the new hot water heater is installed and working. Great service. Great response and excellent work. BF is my new guys to call. Thank you.

  • Review 124 (2023-11-30 - Rating: 5)

    Was having an oder issue with the hot water side in my home. Josh K. replaced the hot water heater annode and installed a shut-off valve to bring the heater up to code. All was completed within an hour. Also answered some side questions regarding the water well that supplies our house. Very efficient and knowledgeable. Great service and now my go-to plumbing company.

  • Review 125 (2024-05-28 - Rating: 5)

    Excellent service and very prompt. Cleaned up left house spotless! Had a small leak. They immediately came back out at no charge and fixed it. Excellent service!

  • Review 126 (2023-10-24 - Rating: 5)

    A+++ great professional service. Dakota was very knowledgeable and explained everything to us along with estimated costs of any possible future repairs. Will definitely use again and highly recommend.

  • Review 127 (2024-12-02 - Rating: 5)

    Very professional and patient. Wasn’t an easy task, but he quickly diagnosed and fixed.

  • Review 128 (2022-10-31 - Rating: 5)

    After the Hot Springs Water Co. fixed an issue on their side my parents were left without water. They said it was on our side so I need a plumber. I called many and was told it would be several days. Benjamin Franklin Plumbing said they could get someone there today. I got Justin. He was very professional. He was on time, early to be exact. He diagnosed the problem within 20 minutes. Justin gave me the options available to fix it and did not pressure me on my decision. He was very kind. After we agreed to the fix and the price which I thought was very reasonable, he had the water up in running in a little over an hour. I recommend this company and Justin. Thank you.

  • Review 129 (2024-12-13 - Rating: 5)

    They always come promptly when we call with a problem and very professionally in taking care of reason why we called.

  • Review 130 (2024-01-11 - Rating: 5)

    Very pleased with my service today! Josh was very professional and efficient - he wasted no time and had the problem solved quickly! Benjamin Franklin is the best plumbing Service in town!

  • Review 131 (2024-02-29 - Rating: 5)

    This is the best plumber we have ever experienced. Dakota was on time and very knowledgeable and efficient. He explained all options and costs and solved our problems.We couldn’t be happier!!!!Thanks !!!!

  • Review 132 (2022-12-13 - Rating: 5)

    We purchased a new washer/dryer that has gas and needed a plumber to remove the gas line from the old set and put in the gas line for the new set. Dakota Grinder was our technician and we could not have been more pleased with his service. He was prompt, courteous and took extra care by wearing something over his shoes so he would not bring in dirt. He came before Lowes brought the new set and then came back later in the day to put in the new. He was also very knowledgeable and answered all our questions. We are so pleased with this company and will be sharing that with our friends and neighbors. Thanks also to Kim for sending Dakota back at the end of the day so that our installation was all done in one day!

  • Review 133 (2024-04-11 - Rating: 5)

    Best service and card I’ve ever received. Dakota and his helper J.W. Were very professional and courteous. Benjamin Franklin plumbing is the best I’ve ever had!

  • Review 134 (2023-06-22 - Rating: 5)

    We have received great service form Benjamin Franklin with options on many plumbing problems (inside and outside). We appreciate the quality and knowledge the technician’s have especially Nick and Dewayne as they helped us make sound decisions on the on-demand hot water Navien replacement and hot water line extension as well as outside facet repair and water pressure regulator replacement. Thanks guys! 💦

  • Review 135 (2024-07-01 - Rating: 5)

    Very quick and professional, communicated our problems in a way we understood. We are new to the area, and we have found our go-to plumbing company!

  • Review 136 (2024-06-27 - Rating: 5)

    Excellent Service..Duane And Steve Arrived on Time..Went And found the Issue Within 10 Minutes, explained Cost and Repair And Told me Step By Step What They Wete Doing.I bought The Membership since I Have A few Other Small Issues .I Would Highly Recommend Them!!!

  • Review 137 (2024-05-21 - Rating: 5)

    Had dishwasher shutoff installed. Technician was professional and did a great job. Arrived when they said he would. Will use them again.

  • Review 138 (2023-02-03 - Rating: 5)

    Our tankless system had been having problems so we were on their schedule for a new one. Two days before we were to get the new one it completely went out so no hot water & there was sleet & ice that day & predicted the next few days. We called to see if there were any tips to get it going just to get us through until the new one. They called us back & said the owner was on his way to do the install that day so that we didn’t have to be without with the weather the way it was & he had more help coming as soon as they finished another job! Talk about amazing service & kindness & quality work!! Highly recommend!

  • Review 139 (2023-09-05 - Rating: 5)

    Dakota was the nice polite young man who installed a new water heater in my house. He was on time for the appointment, he wore shoe covers in my house. When he was finished with the job he explained the new features of the water heater. I was very pleased with the job that was done.

  • Review 140 (2023-06-27 - Rating: 5)

    A quick shout out to Nick Cain. Provided same day service in a professional manner including the quick installation of a new water heater and removal of the old one, cleaning up as he went along. I was very pleased with his service and his manner and would highly recommend him.

  • Review 141 (2024-10-09 - Rating: 5)

    I am always impressed with the service that Ben Franklin Plumbing provides. They come on time and never leave without cleaning up. Dylan was very professional and checked everything in the house to be sure it was working properly. He knew his stuff and gave good advice. Highly recommend!

  • Review 142 (2023-06-07 - Rating: 5)

    Needed leak repair and shut off valve replacement on sink. Corbin listened to my concerns, recommended a good solution, prepared a reasonable estimate and then went to work. Extremely professional and efficient!I will definitely call them if I need anymore plumbing done. Terrific customer service and expertise!

  • Review 143 (2024-02-08 - Rating: 5)

    Josh was prompt and professional. All work was done with no mess or confusion. I know they back all of their work and I can depend on them if there is ever a problem. We have used this company multiple times over the last 5 years and have never been disappointed! From the friendly ladies in the office to all the plumbers who have come to service calls, even on weekends, everyone has been a joy to work with. I highly recommend them to anyone needing a plumber.

  • Review 144 (2023-06-19 - Rating: 5)

    Great first impression. Excellent availability, same day service. Dakota was professional and didn’t talk “above our heads” taking the time to explain exactly what he was seeing and what he recommended to do. No pressure. Thumbs up!

  • Review 145 (2022-12-31 - Rating: 5)

    We woke up on New Year’s Eve to a puzzling water puddle surrounding our kitchen island. We could not figure out where the puddle was coming from. We called B.F. and Josh was out in less than 2 hours on a holiday! Within less than 15 minutes he determined that it was coming from our refrigerator water line and running under our tile through the grout lines across the room to our island!!! Luckily it was not a disaster as we were anticipating. We were very impressed how quickly he solved the strange mystery for us! He was professional, handed me a card immediately for identification, put shoe covers on before entering my house, etc. We have used them before and the same exemplary service was provided the other times. We will continue to use them for our plumbing needs!!!

  • Review 146 (2023-06-19 - Rating: 5)

    Had a failure in an elbow connection caused by a bad regulator which had allowed excess pressure in the system. When I discovered water spraying into my laundry room, hallway and half bathroom, there was already 2” of standing water. This was on a Saturday morning and the owner Tommy arrived about 15 minutes from my frantic call, shut the water off and helped me to push the bulk of the water out into my garage and down the driveway.He also contacted a water clean up company, and with another plumber from his company Nick repaired the elbow connection and Nick came back a couple of hours later and replaced the failed regulator. Benjamin Franklin was very responsive to an emergency situation. Great service (again) from a great company. Terrific work From the owner Tommy and Nick!

  • Review 147 (2021-09-02 - Rating: 5)

    A professional receptionist answered the phone quickly. I was expecting to wait days for someone to come out for my non-emergent issue but they sent Josh out the next day. A nice well-marked vehicle arrived on time. Josh was very professional and polite. He was dressed nice with a clean uniform, gave me a business card to identify himself and put shoe covers on before entering my house. He evaluated my need quickly and gave me a price before starting the job. He was able to find the problem and repair it quickly with no mess left over. He gave a warranty for his work. He even gave my dog a treat!! I will be using them for all my future plumbing needs!

  • Review 148 (2022-09-27 - Rating: 5)

    Great serviceAble to come as soon as you schedule. Usually call earlier and are able to come sooner than expected. Great job, quick to repair!Very dependable.Edit: we have called them back for a couple of different jobs, at different times. They have never let us down. We know we can depend on them. Now we have referred them to our daughter who is a new homeowner, and they took care of her, just as great as they did us!

  • Review 149 (2024-02-29 - Rating: 5)

    I have used BFP for all of our plumbing needs over the past 5 years. Employees are always pleasant knowledgeable efficient and never fail to give an estimate before beginning any work. BFP will remain my “go to” for any plumbing work.

  • Review 150 (2024-09-26 - Rating: 5)

    They always do good quality for me And their employees are always courteous and very knowledgeable

  • Review 151 (2022-12-02 - Rating: 5)

    We bought a blue flame, wall mounted propane heater to replace one that was wore out. My husband had problems with installing the gas line and we smelled gas! After calling a couple other repair services who didn’t answer the phone and had to leave a VM, with no callback. We called Benjamin Franklin! What a pleasant experience! A human voice actually answered the phone, listened to our problem and said she will dispatch someone out within 1-2 hours (2-3pm), in the middle of a Friday afternoon! Dewayne pulled up at 2:18 and got right on our problem right away. Fast, friendly, reasonable.. what more can you ask for! Definitely Benjamin Franklin is now in my phone contact list!

  • Review 152 (2022-12-28 - Rating: 5)

    Dewayne came to our condo in Hot Springs the same day we called. He was prompt, professional and polite. He assessed the problems and explained everything in detail. We were confident in his work and he was very patient with our questions. We will definitely consider him our future plumber.

  • Review 153 (2021-09-15 - Rating: 5)

    I chose to make my appointment by phone rather than online and was pleased to speak with a pleasant, helpful scheduler. Our plumber, Nick arrived on time, was very professional, assessed multiple plumbing issues, provided an estimate, then resolved all of the problems during a single visit. The work was excellent, and the warranty is reassuring. I would highly recommend Nick and Benjamin Franklin plumbers.

  • Review 154 (2022-01-12 - Rating: 5)

    They responded promptly to a leaking pipe, we’re on time and did the work quickly and very professionally. Justin was wonderful to work with, had all of the necessary supplies on hand, so he was able to complete the job in a very timely manner. The company was in contact with us several times, and even offered an earlier slot when it opened up. I really appreciate the great communication and follow up from them. I would highly recommend them.

  • Review 155 (2024-04-01 - Rating: 5)

    Our hot water heater started leaking around 3:30 on a Saturday. We called B F and they were very responsive. They had a new unit here and installed by 6:30. Great jib and great service.

  • Review 156 (2023-12-06 - Rating: 5)

    The plumbers was awesome with information, they was very prompt on scheduling time to come out, they was very speedy on getting the work done and that was all awesome but to top that off they was the most courteous repairmen Ive encountered. I would recommend them 100%!

  • Review 157 (2024-12-16 - Rating: 5)

    Always thorough, prompt, and courteous! I wouldnt use anyone else!

  • Review 158 (2024-04-22 - Rating: 5)

    Dakota and his helper were very through and professional. Arrival time was within the 2 hour time window that they quoted. Satisfied customer!

  • Review 159 (2024-11-18 - Rating: 5)

    Everything was perfect. Dewayne was a pleasure to work with. If anyone needs a plumber guess what? Call Benjamin Franklin. Thank you very much. TK

  • Review 160 (2022-09-20 - Rating: 5)

    Look, we had an embarrassing issue, and I don’t know what I expected when I called… but I got a professional and courteous agent on the phone who handled the problem with discretion. The same goes for the tech that came to the house to do the repair. He was above and beyond helpful, kind, understanding and discreet too. Our issue was resolved… I have waited over a week just to be sure it is resolved, but you can bet if it wasn’t, this team would be here in a flash to try a different approach and fix the issue - I have no doubt. Every interaction I have had with this team has been professional and led to my satisfaction as a customer. And no worries, they charge a reasonable fee for the services rendered. 100/10 will used again if we have another issue and will recommend to everyone we know.

  • Review 161 (2024-11-11 - Rating: 5)

    I had some small plumbing issues in my shower. Dylan was a technician who fixed our problem very quickly. He was very professional,knowledgeable, polite, and courteous. Great experience overall with Benjamin Franklin Plumbing.

  • Review 162 (2024-06-07 - Rating: 5)

    Wife clogged kitchen drain on weekend with potato peelings in garbage disposal. Clog was over 50 ft from drain opening and could not clear DIY. Techs used a electric rotating auger first thing Monday morning and all is now clear.

  • Review 163 (2024-01-29 - Rating: 5)

    Quick, efficient, fair pricing.They have changed our hot water heater, fixed the showers heat regulator, and now rebuilt the toilet tank. My plumber forever.

  • Review 164 (2024-09-09 - Rating: 5)

    Came early, quickly tackled my stopped up kitchen drain, and finished the job sooner than I was expecting. Cost was as quoted.

  • Review 165 (2024-06-21 - Rating: 4)

    Showed up early and were able to complete some additional task. Nathan was very professional and efficient.

  • Review 166 (2022-10-31 - Rating: 5)

    Have used Benjamin Franklin a few times this year for various repairs and they are always very courteous, fast, and upfront about costs and explaining the why behind the costs. Will always recommend! Thank you Justin for all your work! Also, if youre a member you get discounts and even birthday gifts. It was a nice surprise getting cookies in the mail for my bday this year.

  • Review 167 (2024-10-18 - Rating: 5)

    They arrived quick to save the day. Were given a in-person quote and they were able to perform the task right away. Would definitely recommend to anyone in need of plumbing needs.

  • Review 168 (2018-01-03 - Rating: 5)

    The first time we used Benjamin Franklin Plumbing, we were so impressed by the professional manner in which the service was handled, from the telephone call to the actual service. Josh was prompt, polite, efficient, neat and accomplished what we needed without the usual stress on my part. All of the people we have dealt with at BF, Debbie, Josh, Tommy, were very helpful and accommodating anytime I called. They even worked with other service professionals to make our service experience better. I purchased their VIP service contract and they did exactly what they said they would do! I highly recommend Benjamin Franklin Plumbing for any plumbing need.

  • Review 169 (2022-11-16 - Rating: 5)

    This company has my loyalty. Nick is always so timely, professional and does quality service every time he comes. I very rarely recommend companies over another, but BFP has a customer for life!!! Thanks again for taking care of us!

  • Review 170 (2022-11-14 - Rating: 5)

    I called 2 other companies and they couldnt get to me in days. My daughter told me she used Benjamin Franklin, and was very pleased. So I called them this morning and they said they could come out between 1-4. Sure enough they showed up around 2pm. Fixed the leak, checked to make sure I didnt have any more, thankfully I didnt. And the price was better than expected. I will only use them if I have any more plumbing issues. Thanks so much!!!

  • Review 171 (2018-10-12 - Rating: 5)

    Had a problem with our water heater and Nathan provided us with his expert opinion and gave us multiple options to fix our issue. He diligently worked on our water heater where he cleaned and replaced a part on it. Also gave us options to become a member to save a bit of money. Overall excellent service. Definitely recommending him to anyone needing a similar service!

  • Review 172 (2023-02-03 - Rating: 5)

    Dakota Grinder came out to my home and fixed a burst pipe due to the ice storm. He got here within a few hours, very reasonable quote, great work, very professional and polite. Great company!

  • Review 173 (2022-02-23 - Rating: 5)

    Fantastic service as I called in the morning to report the problem and two plumbers came to fix the problem on the same day in the afternoon! They analyzed the situation and discussed associated cost. It was taken care of quickly with two plumbers working on it. I have been a costumer of Ben Franklin for 5 years. They are efficient and do great work!

  • Review 174 (2024-02-26 - Rating: 5)

    Ive been a customer of Tommy Bowen and Benjamin Franklin Plumbing for many years. They always do great work. Today Josh did some plumbing work for me. Showed up on time, was very courteous, professional and efficient. I highly recommend them.

  • Review 175 (2018-08-22 - Rating: 5)

    Benjamin Franklin Plumbing has great customer service and came out the same day that I called. Nick did an exceptional job and was very personable and professional. He assessed the issue after discussing the plumbing problem we were having and doing some quick testing. He did a good job with clean up and going over the warranty after all work was completed. Will definitely recommend!

  • Review 176 (2022-08-05 - Rating: 5)

    Kim was able to quickly assess the situation over the phone and schedule an appointment for us.Justin came out to our house this morning. He was prompt, very nice & respectful. He was able to diagnose the problem AND fix it on the same trip. He gave wise advise about the leak and skillfully answered other questions asked. He used good quality materials and even gave a 2 year warranty on his service today. He worked quickly, but also thoroughly. We were both very happy with the teamwork, price, and service of Benjamin Franklin Plumbing and we would recommend them to anyone. We will use them again when we are ready for a new hot water heater.

  • Review 177 (2023-01-01 - Rating: 5)

    Very professional. I highly recommend! Josh has been at our house SEVERAL times and has always done a good job. We have used BF plumbing since they first opened up and they have done ALL our plumbing work. Even the owner Tommy Bowen has been to our house and even answered the phone today ! I wish they were in LR. Our son has a water pressure problem with 2 faucets in his new house and can’t get ANY plumber to fix it. I bet BF can !

  • Review 178 (2022-12-26 - Rating: 5)

    Josh and Tanner were prompt, professional and courteous. We had a busted pipe under our porch and they cut it back and capped off for now. Due to many emergency calls, and we were one, their response was amazing. Called 3 others earlier and they all said itd be later this week. Well be Benjamin Franklins customers from now on! A big thank you to all involved and have a marvelous New Year!

  • Review 179 (2022-09-19 - Rating: 5)

    Outstanding service by Nick and Dylan from Benjamin Franklin. They were on time and very professional. Extremely helpful in repair of our sewer issue. They were very thorough in their work. Will definitely be a permanent Benjamin Franklin customer. Thank you so much,Karen

  • Review 180 (2023-04-22 - Rating: 5)

    April 2023: Benjamin Franklin Plumbing sent out Nathan to do our annual inspection which includes flushing the water heater. Nathan also tested our RPZ valve, reseated a toilet that was loose and added a pop up canister to our sewer clean out. Nathan spotted something he did not like with some earlier plumbing and made changes to make it look nicer. Really pleased with the professionalism Nathan showed and how nice his work appeared when completed.May 2022: RPZ inspection. Again, on time, professional. Again Im happy to be using their servicesDec 2020: Just had quite a bit of work completed to update older plumbing and fixtures. Again, very professional service. Also I had thought this would be a very disruptive day for us but I was wrong. They made this easy for us.Very pleased with the service I received along with a great discussion of some future work I am considering. Casey Wilson was the plumber and hes very professionalIt been a year and a half since the last post. Just had service provided again by Casey Wilson. Great Service!Updated Mar 17, 2021. Just had the annual inspection which is a good value considering this includes inspecting the crawlspace area for leaks etc. Also had them repair one toilet, and install a new one. Chris Robinson was the plumber and we were very pleased with his service.

  • Review 181 (2021-08-14 - Rating: 5)

    I liked the whole experience here. Tommy and his crew of Nick, Dylan,Justin and Tanner did a great job from start to finish! They were always on time and thorough. When they encountered difficulties, they solved them on their own and were always straightforward with any explanations. They always came prepared with the right equipment and supplies to do the job in a timely way. They addressed all my concerns to my satisfaction and delivered the job as promised!

  • Review 182 (2022-12-26 - Rating: 5)

    WOW!!! So we had a pipe bust on Christmas and I called to get an appointment for them to come out the next day my slot was from 1-5. Dakota showed up at 1230 and the customer service was amazing. He fixed everything right up and explained it all . I will definitely call this company for all of our houses plumbing needs. I will also tell anyone who has plumbing problems this is the company you want to fix it!!!!

  • Review 183 (2019-08-04 - Rating: 5)

    I have used Ben Franklin Plumbing twice in the past six months, (for different issues). The first time we called it was a dire emergency. Casey, our technician, arrived very quickly after hours and was very polite. Casey gave us options on what he could do and allowed us to choose which option worked best for us. I felt the price was a very good and fair price for the work we needed. We have since called Benjamin Franklin for another emergency Casey was our technician again. He is extremely pleasant to work with and does top-notch work. I will only use Ben Franklin Plumbing for any of my plumbing needs, either emergencies or non-emergencies. I am glad to have this working relationship with Benjamin Franklin and will not hesitate to recommend them to anyone for any plumbing needs. Keep up the great work Casey, Benjamin Franklin are blessed to have us, as are all of their customers. Thank you again for such great work and fair prices.

  • Review 184 (2024-01-18 - Rating: 5)

    This is the best plumbing company. I had an emergency outside pouring water leak. It was after 5 and when Kim answered the phone it was like the voice of an angel. Josh came right over and turned the water off and corrected the problem quickly. I was a nervous wreck but he assured me he would not leave me without water. Hes been my plumber for about 9 years and hes always friendly and professional. Im so grateful for him and this company. Sherry Jones

  • Review 185 (2022-12-22 - Rating: 5)

    BF Plumbing was very prompt! I was ankle deep in water, effecting both upstairs and down! Same day service! Repairs were made in a timely manner, and the work was reasonably priced! I would recommend them to anyone in need of a plumber! 😁

  • Review 186 (2024-09-13 - Rating: 5)

    Josh arrived right on schedule. He was friendly and pleasant. He did our yearly maintenance check. He flushed our hot water heater and checked for leaks throughout the house. He was fast and efficient. I would highly recommend Benjamin Franklin to anyone that needs a plumber. Thank you

  • Review 187 (2019-07-21 - Rating: 5)

    I had an emergency on a Sunday. I called Benjamin Franklin Plumbing based on recommendations from church members. I was so pleased with their excellent service. Casey came out and did a thorough evaluation and went over everything with me. He resolved the back up I had in both bathrooms. He also checked my hot water heater that needed replacing. He called in Christopher who was also thorough and explained what he was doing and went to work. These men were respectful, prompt, and did an excellent service. They cleaned everything up before leaving. I cannot thank them enough. I highly recommend Benjamin Franklin Plumbing.

  • Review 188 (2023-04-18 - Rating: 5)

    Had a gas leak, Summitt energy (gas company wouldnt fix) every time I called them out it was fine. Called out Ben Franklin plumbing, found leaks in EVERY SINGLE JOINT on my gas line!!!!! Ordered parts and scheduled repair within 48 hours!!! Pricey, yeah a little, but at least professional and willing to do whats necessary for the safety of my family.

  • Review 189 (2022-02-07 - Rating: 5)

    Justin arrived before time frame given to me on a Sunday night. He was very professional and helped educate me on my water system. He worked in the ice and cold weather with a smile. He was wonderful to work with, had all of the necessary supplies on hand, he was able to complete the job in a very timely manner. I would highly recommend them.

  • Review 190 (2020-02-20 - Rating: 5)

    I was referred to Benjamin Franklin by my neighbor. They were really pleased with the service they received. I had another plumbing company out that were going to charge double the price and did not have an efficient way to replace the broken pipe. Benjamin Franklin’s group came out repaired the pipe. They put the area back to condition it was before. I would like to Thank Nathan. He was very professional and knowledgeable. They were fast and efficient and delivered with a warranty. I will recommend this company to others.

  • Review 191 (2022-10-10 - Rating: 5)

    We were having water pressure issued and needed the water pressure regulator replaced. I called Benjamin Franklin Plumbing and they were able to come on the date I requested. The arrived on time, fixed the problem and the price was as expected for this type of repair. I was very pleased that a 2 year parts and labor warranty was included.

  • Review 192 (2019-12-04 - Rating: 5)

    Ben Franklin Plumbing was prompt to set up an appointment and were punctual for the agreed upon time. Nathan Lamb and his assistant were very professional, courteous, and efficient in installing my new water pressure regulator. I would recommend this company again based on my experience. The only suggestion that I would make is to verify your competitiveness for your pricing in this market. The job, while meeting my expectations and very will done seemed a little high in price. I agreed to the work to be done based on my interactions with Nathan and Chris

  • Review 193 (2021-12-14 - Rating: 5)

    We found a leaky faucet on Sunday morning And we called BF and we spoke to an actual human. Normally I try to fix these things myself but this faucet was in a very tight space so I needed an expert. Since it wasn’t an emergency she scheduled us for Monday afternoon 3-6. Josh showed up on time and quickly diagnosed the problem. I had already purchased a replacement faucet.Josh gave me a price before he started and completed the removal and installation quickly with no leaks or issues.Thanks Josh good job.Josh and BF are on our approved contractor list.Dave and Kim

  • Review 194 (2024-02-29 - Rating: 5)

    Dewayne did excellent job of replacing kitchen faucet. Always very neat and explains what he is doing and why. We always ask for him to come.

  • Review 195 (2019-06-09 - Rating: 5)

    We needed a plumber fast. We purchased and attempted to install a new washer and dryer. In the process of our installation, the shut off value started leaking. Called Benjamin Franklin and they gave us a 2 hour eta. Nathan Lamb was here in 30 minutes!!! Nathan had the job complete in an hour and unclogged the drains from the roof. Great service, cost of repairs and will definitely use again. Dont waste your time and money with anyone else!!!! Thank you Nathan for your help.

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