American Air Heating Cooling Electric & Plumbing

Photo of American Air Heating Cooling Electric & Plumbing

Located in Hilliard, Ohio

Address: 2490 Hilliard Rome Rd, Hilliard, OH 43026, United States

Phone: +1 614-851-0099

Rating: 4.8

Services

  • Small Business
  • On-site services
  • Online estimates
  • Language assistance
  • Repair services

Categories

  • Plumber
  • Air conditioning contractor
  • Air conditioning repair service
  • Air conditioning store
  • Electrician
  • Furnace repair service
  • Furnace store
  • Heating contractor
  • Heating equipment supplier
  • HVAC contractor

Photos

Latest Fire Recovery & Restoration Services

Comments

  • Review 1 (2024-09-24 - Rating: 5)

    Have a unit in garage that required maintenance. Initially installed by American Air. Larry arrived promptly and after looking things over explained the necessity for the insulated ductwork that had become unsightly. He then repaired the insulation that had loosened. Very courteous and professional gentleman. He spent 2 hours working to improve our system as much as possible. Very impressed with Larry. A job well done. Thanks Larry for representing yourself and American Air so well.

  • Review 2 (2024-10-04 - Rating: 5)

    Tom came out today to perform our semi annual maintenance, and he was super friendly and professional. We have a part that needs to be replaced, and he’s helping us to get it covered under warranty and has kept me informed throughout the process. Excellent service throughout.

  • Review 3 (2024-10-29 - Rating: 5)

    Joe C visited for our first semi annual checkup. This is our first winter in our new home so I had some questions. He has a wealth of knowledge and he happily shared tips and info. Friendly and personable, was great with my animals and didnt judge me for my cluttered house. (Working too many hours does that to a home) Will use them again and recommend to the family and friends.

  • Review 4 (2024-10-30 - Rating: 5)

    Michael R. was prompt, courteous, professional, knowledgeable, personable, and a real joy to work with. He analyzed the problem with my water heater, suggested options, obtained the necessary parts quickly, and we scheduled the repair for the very next day! I have used American Air for years. Great company, great team. I would highly recommend them to anyone.

  • Review 5 (2024-12-19 - Rating: 5)

    Shane was competent and professional finishing the install ahead of schedule. Larry was professional answering my questions . It was very cold working out side the day Larry installed my air conditionerHe never complained just kept on. He was careful not to bring dirt into the house.Great group of tech.

  • Review 6 (2024-11-20 - Rating: 5)

    Joe C came out for our first annual checkup. He was knowledgeable and my husband really enjoyed speaking with him. He had great customer service.

  • Review 7 (2024-12-16 - Rating: 5)

    I had to replace my furnace which broke when the wind chill was -2. Got a fair price and a new furnace installed within 48 hours. Brady did an excellent job and was very pleasant throughout.

  • Review 8 (2024-11-19 - Rating: 5)

    Joe was on time. He explained the service and adjusted our thermostat. Joe also suggested we get a carbon monoxide detector because of the gas furnace and range. Very impressed. John and Sandy

  • Review 9 (2024-09-30 - Rating: 5)

    Tracey did an outstanding job. He explained everything as the job progressed. He was very professional and was very courteous and friendly. Tom supervised as he explained that Tracey was new to the company, however he had experience with another company. I was well pleased.

  • Review 10 (2024-09-23 - Rating: 5)

    Lonnie was thorough, friendly, and provided great customer service. He assessed the problem and fixed it with a focus on meeting my needs. Great job! He even cleaned up well.

  • Review 11 (2024-09-18 - Rating: 5)

    Andre was very professional, very knowledgeable!. And helpful. He explained everything he was doing as he was doing it. I would recommend America air and definitely recommend Andre for any of your heating or A/ C needs.

  • Review 12 (2024-09-03 - Rating: 5)

    Joe came out to look at our air conditioner. He was very personable. He was very knowledgeable. I would highly recommend him and the company.

  • Review 13 (2024-10-07 - Rating: 4)

    The technician was very courteous and knowledgeable. The work was completed in a timely manner. Id definitely recommend this particular contractor to family and friends. If I need anything else done I know who Im calling. Thank you

  • Review 14 (2024-09-19 - Rating: 5)

    I had an ongoing air conditioning issue and was very concerned about what needed to be done. Joe listened to my concerns and proceeded to inspect it.Joe was very thorough in checking the functionality of my air conditioner. He even went a step further and checked the furnace to problem solve any avoid any potential issues. I am very please with his work and the care he provided to avoid any further issues.

  • Review 15 (2024-12-06 - Rating: 5)

    As always, Tom did a great job! Very knowledgeable and explained upcoming changes I need to consider with my system.

  • Review 16 (2024-11-27 - Rating: 5)

    Despite never needing them until something stops working, the technicians are friendly & thorough in completing the job. Plus, they will work in mobile homes. Thats a huge plus.

  • Review 17 (2024-06-13 - Rating: 5)

    He said I had condensation water coming out of the furnace and going down under the house! I’m glad he caught that and I could get it fixed before the hot weather comes! Also if a pocket of water is frozen under the house could be really bad in the winter.

  • Review 18 (2024-07-24 - Rating: 5)

    American Air has great customer service. During a hot week. They made an effort to keep us comfortable in our home while waiting on a part for our AC. It was repaired quickly and actually runs even better than before after troubleshooting. I highly recommend American Air for HVAC services.

  • Review 19 (2024-08-28 - Rating: 5)

    Technician was friendly and very knowledgeable. Checked and cleaned my outside unit and reported that all was well. Was here at the stated time and was on his way. Thanks American Air.

  • Review 20 (2024-12-05 - Rating: 5)

    Very informative. Just did the winter turn on checkup was very informative as far as what filters to use and so on and so forth. Fixed and addressed an issue that we had a question about. Answered all of our questions and gave us great information. American Air always takes very good care of us.

  • Review 21 (2024-12-08 - Rating: 5)

    Joe was very good at telling me what was causing the problem and did a great job fixing it. I now have a contract service with you .And will be happy to refer people to you for service. Job well done and appreciated 👏 👍Joe was out to do maintenance contract work today 7/31/24 on air-conditioning . Very pleased with Joe. Glad you have him as a employee.Joe was out to do preventive maintenance today 12/5/2024 called before arrival. Came in and did maintenance on furnace. I am very well pleased with work done by Joe and with the American Air way of doing business. Another job well done. Renewed Maint Contract. Thanks Joe.

  • Review 22 (2024-12-19 - Rating: 5)

    Andre did a great job with my furnace inspection. Service occurred during my appointment timeframe and was completed quickly and with no disruption. He walked through the check up findings and provided recommendations without pressure to buy anything.

  • Review 23 (2024-11-12 - Rating: 5)

    Tom is great. So friendly. I have seen Tom twice a year for 12 years servicing my A/C and Furnace.

  • Review 24 (2024-10-01 - Rating: 5)

    Andre was very professional and knowledgeable. He answered all my questions and explained things so that I could understand the answers. He was very through in the inspection.

  • Review 25 (2024-08-13 - Rating: 5)

    Joe was fantastic. He was punctual, courteous, and made sure to explain everything he was doing so that i’d understand. I would absolutely recommend him and American Air.

  • Review 26 (2024-11-26 - Rating: 5)

    Excellent job. Furnace was replaced. Installation process was reviewed with me. Answered all my concerns.

  • Review 27 (2024-10-25 - Rating: 4)

    Lonnie appeared to be very knowledgeable and represented American Air well. We will definitely avail ourselves of his services.

  • Review 28 (2024-10-14 - Rating: 5)

    Ease of scheduling was very positive. Technician was on time and most courteous.Interactions with personnel in person and on the phone have always been excellent!

  • Review 29 (2024-11-19 - Rating: 5)

    Did a great job repairing my furnace he was in and out like he knew what he was doing got the job done got the furnace working again really great person

  • Review 30 (2024-11-27 - Rating: 5)

    I use American Air for HVAC and plumbing. They always do a great job with whatever I need and all of their employees are very professional. The thing I like the most is that they are honest and do not sell you on anything you do not need.

  • Review 31 (2024-08-20 - Rating: 5)

    He was a great guy, friendly. Knows what hes doing. I would prefer Andre on my next follow up.

  • Review 32 (2024-11-07 - Rating: 5)

    On November 7, Tom and his trainee Mike arrived to do the annual check of our furnace. I can say the same thing about them as I posted in this comment from April. As usual, American Air remains a dependable company to work with. On April 17, 2024, Ali Husaini was again our service worker and did a fantastic job. He is very friendly and personable and has many years of experience. It was easy to schedule a convenient time for service. On the day of our appointment, Ali called to let us know he was on the way and he arrived right on time. He got to work and checked out our AC unit, making sure it was ready for the summer. He reviewed with us what he did and assured us there were no issues found. Prices at American Air are fair and the work is done quickly and professionally. It is certainly a company I would highly recommend.

  • Review 33 (2024-03-12 - Rating: 5)

    I have had a maintenance contract with American Air for more than 5 years. The associates who perform the work have several qualities which are extremely important to do the job! My rep today was Ali H and he exhibited these qualities! 1) Job knowledge & Professionalism, 2)Good ability to explain a problem when they discover one and give you several options, 3) Great communications skills and the ability to focus on the the customers needs are greatly appreciated! Steve Sellers

  • Review 34 (2019-10-23 - Rating: 5)

    I have a house with 2 furnaces and they both stopped working and therefore I replaced both of them. Absolutely had a great experience with everyone I interacted with from this company including the office people, salesman and installers. Very courteous, professional and knowledgeable. I will absolutely use them next time.

  • Review 35 (2024-04-03 - Rating: 5)

    ALI H .i appreciated him so much Im i am on a path With cancer and walking through this Chemo path with joy . He quickly identified the issue. Explain to me what he need to do and he went and got the parts twice and came back and made sure that me and my son had heat as quickly as he possibly could in a timely manner. Thank you..He was on time, very informative, very respectful, cordial considerate. He was very quick at obtaining the parts needed for services. I was very very very very pleased with his work and thank you for heating up me and my sons life with your skill set. 🦋👌🏽🦋👌🏽🦋👌🏽🦋

  • Review 36 (2024-07-19 - Rating: 5)

    Tom is friendly, knowledgeable, efficient and professional and it is no wonder why he receives such great reviews. Based on past service calls I always specifically request Tom K. by name for any HVAC work at my house. He clearly explains the problem, his opinion of what should be done, and then gives me my options to discuss and choose from. As usual, Tom did not disappoint on the most recent service call and I am very satisfied with the level and quality of the service I received. Hope to see Tom back here for my Fall heating season check and tune-up.

  • Review 37 (2024-11-19 - Rating: 5)

    The service from Tom today was very professional he is always friendly and knowledgeable about the service my furnace needed I have been with American Air for several years and Tom makes you feel like family and I am glad i was recommended to this company they provide you with great service and great tech technicians who know their job.Great job American Air 👍

  • Review 38 (2024-09-16 - Rating: 5)

    Service rep was amazing! He came out on a Saturday morning and was very knowledgeable.

  • Review 39 (2024-10-07 - Rating: 5)

    Very friendly and professional. Did an amazing job installing the new unit. Highly recommend

  • Review 40 (2024-06-06 - Rating: 5)

    Joe (service tech) and Shane (sales) were friendly and professional, as was the woman who called to confirm my online request for an appt. They got us in quickly and diagnosed the issue promptly, in addition to discussing the various options for proceeding.

  • Review 41 (2024-10-15 - Rating: 5)

    Andre was very knowledgeable he answered all my questions, fixed my a/c issue & gave me some tips. I highly recommend.

  • Review 42 (2024-11-14 - Rating: 5)

    We have used Michael for various plumbing issues at our home and he has consistently been efficient, knowledgeable and thorough. We have 100% confidence in him and will definitely request his expertise if we have any plumbing problems in the future.

  • Review 43 (2024-09-26 - Rating: 5)

    Saved us from a disaster recognized a leak in the hot water tank while servicing our furnace. So thankful and as all interactions with your company top notch and honest

  • Review 44 (2024-07-29 - Rating: 5)

    Joe is the best experienced tech and installed our original unit in the new build. Very knowledgeable and always professional.

  • Review 45 (2024-09-25 - Rating: 5)

    Knowledgeable, polite and on-time. Great experience. Will return to correct issues requiring additional material and advanced troubleshooting.

  • Review 46 (2024-08-29 - Rating: 5)

    Tom, is the gentleman that always comes to see us through the years.He is very professional and we always enjoy seeing him.Thank youJoan HannersYou didnt leave room for me to come in on my visit today with Joe he came out to see our new air conditioner and was really nice to us he did a little bit with a screwdriver and talk to us and we are pleased thank you tell Tom that hes the bestest also.PS to visit today the different visit Joe and a gentleman from the air conditioning company they were great theyve done the best they can I believe and I thank them for being so diligent tell Tom hes still my best and Ill see you in the fall everything just the way it should be and thank you very much for being so conscientious and kind!!Joan Hanners

  • Review 47 (2024-01-24 - Rating: 5)

    James did a great job with my furnace. He was friendly and efficient. I purchased the red white and blue package that includes furnace tune-up and air conditioning tuneup. My system is 10 years old and I wanted to know that it was running with in manufacture specifications. The package was a great value.

  • Review 48 (2024-12-07 - Rating: 5)

    Tom was very knowledgeable and professional. I would highly recommend him.

  • Review 49 (2024-09-22 - Rating: 5)

    We’ve used American Air for ten years since moving to Dublin. They are knowledgeable, fairly priced and their team seems well trained. Tom performed our Fall inspection today and we were satisfied with the results.

  • Review 50 (2024-11-27 - Rating: 5)

    Joe as always, came out address the situation. He gave us a work around until he could return with the parts to fix it.

  • Review 51 (2024-03-22 - Rating: 5)

    Shawn and his assistant technician Were professional, extremely knowledgeable, and provided several different options for our plumbing needs and repairs. They explained everything in great detail. I have used American air for several years and have never been less than extremely satisfied with the services and pricing they provide.

  • Review 52 (2024-10-15 - Rating: 5)

    Of course I think that Joe C does a great job. Thats the reason I ask for Joe to service my furnace/A C unit

  • Review 53 (2024-06-20 - Rating: 5)

    Tom is friendly, direct and doesnt try to get us to buy something we dont need.So thankful for him!We request him for every inspection.

  • Review 54 (2024-08-26 - Rating: 5)

    Joe was prompt, speedy, professional and courteous. Very satisfied with his work.

  • Review 55 (2024-06-16 - Rating: 5)

    Joe was Amazing. Very helpful and was able to diagnose the issue very quickly and give some good tips to keep the house cool during the hot summers.

  • Review 56 (2024-01-21 - Rating: 5)

    My heat went out in the middle of the night and Ali came out as soon as I called and had it up in no time. I appreciated his transparency and kindness. He wasn’t judgmental over my (extremely) dirty filter and made me feel empowered to decide how I wanted to proceed with replacement vs repair. I signed up for the maintenance club on the spot and I hope they send Ali!

  • Review 57 (2024-05-14 - Rating: 4)

    Mr. Vu was pleasant to talk to. Would’ve given a 5 star rating but, it’s too early since the inspection only occurred one (1) day ago. If nothing happens to our unit within the next 60 days, then the rating may change.

  • Review 58 (2024-05-01 - Rating: 5)

    Great technician. On time, considerate and informative. Getting a UV light installed this spring.Update: Spring 24. Ali install UV light and tune up service. He offered me an optional UV light at same cost that is maintenance free and would save me $400 bucks originally quoted light that requires a new bulb every 2 yrs. Honest and dependable guy. Answered all my questions and explained what he was doing and the results he was finding. He stated that one of my capacitors was getting old and would keep an eye on it. Did not try and force me to get a new one. Great stand up tech.

  • Review 59 (2024-03-22 - Rating: 5)

    Our regular HVAC contractor was on vacation and our tenant had no heat. Through a friends referral, we chose to call American Air. Their tech, Ali, was able to get to us within hours and quickly diagnosed the issue as a flame/safety sensor. Ali was able to resolve the issue within 2.5 hrs for

  • Review 60 (2024-10-13 - Rating: 4)

    Malik was very professional. This was a rescheduled visit as they didnt make last appointment.

  • Review 61 (2024-11-01 - Rating: 5)

    Professional and friendly service. Due to our home being 19 years old there are some recommended “Safety” upgrades that I appreciate Lonnie bringing to our attention.Thank you!

  • Review 62 (2024-07-19 - Rating: 5)

    We have had numerous issues with our water heater. Michael was extremely helpful and knowledgeable with finding us solutions quickly!

  • Review 63 (2024-11-22 - Rating: 5)

    Always professional, on time, friendly and they explain what they have completed!! Much appreciated!

  • Review 64 (2024-06-18 - Rating: 5)

    American Air and specifically Joe are excellent to work with. Joe CLEARLY brings years of experience and exemplifies quality customer service!

  • Review 65 (2024-04-10 - Rating: 5)

    Our tech, Young, was informative and thorough. We feel that he was honest and made sure we are taking care of our HVAC system in the best way possible. Would recommend him and American Ait to anyone needing HVAC service!

  • Review 66 (2024-05-06 - Rating: 5)

    James was great. Very patient and understanding. Answered all my questions. Would absolutely recommend him for a job well done.

  • Review 67 (2024-06-07 - Rating: 5)

    Tom showed up when he said he would. Did a great job on furnace and air conditioner inspection. Tom is professional and also friendly.

  • Review 68 (2024-02-06 - Rating: 5)

    James is amazing. I trust him for all my heating and cooling needs. Always thorough and honest, cleans up his mess and leaves after an explanation of the services provided. Thank you James!

  • Review 69 (2024-10-13 - Rating: 5)

    My service representative, Tom K., is awesome. I feel like I can trust him. He’s very personable and reliable.

  • Review 70 (2024-11-21 - Rating: 5)

    I really appreciate Joe C for his thorough work without rushing when he came to redo my service.I hope I get him every year.He was kind and polite who wants to see the best in his customers. I am now s fan of his.Thank you

  • Review 71 (2024-04-11 - Rating: 5)

    Ali is very professional and curtious. Friendly and takes time to listen to questions. Cleans up after he is finished with his job..Would recommend to anyone needing Heating or cooling work done..

  • Review 72 (2024-08-22 - Rating: 5)

    James checked out A/C unit to make sure everything was in working order. He was very friendly, trustworthy, and professional.

  • Review 73 (2023-11-13 - Rating: 5)

    5 stars is not enough for Ali and American Air Heating and Cooling; deserve at least a 10! Ali was wonderful; explained everything in detail and gave us great tips on maintaining our equipment. I love doing business with American Air; they are a great service company. Do not use anyone else!Thanks againMark Blitman

  • Review 74 (2024-05-30 - Rating: 5)

    James is the absolute best. Whatever he’s being paid, it needs to be increased. Phenomenal interpersonal skills, extreme dedication and he is always pleasant. Thank you James!!

  • Review 75 (2024-04-07 - Rating: 5)

    James from American Air was very professional, friendly, and knowledgeable. He completed the work quickly and answered all my questions. Highly recommend American Air company.

  • Review 76 (2024-06-10 - Rating: 5)

    Joe always calls on his way, very friendly and personable. If I have any issues or questions he has an answer. Very efficient !

  • Review 77 (2023-09-06 - Rating: 5)

    Our air conditioner (evaporator coils in Lennox system) failed during the hot Labor day weekend. James came out Sunday morning to diagnose the issue and communicated what it took to resolve. He then came out the next business day and stayed late into the night to fix it. We are very appreciative of the very quick turnaround and thankful for him doing that. Thank you James!

  • Review 78 (2024-05-13 - Rating: 5)

    Ali was very professional, friendly and efficient. We will definitely request him again for any future appointments.

  • Review 79 (2024-07-05 - Rating: 5)

    When my plumbing is a problem I call American Air and Shawn takes care of it! He has installed a new water heater and replaced worn out and leaking fixtures.Thanks Shawn

  • Review 80 (2024-12-02 - Rating: 5)

    Usually I say I want a Joe-to-go when it’s coffee… but for real - I want Joe to go with me everywhere because I think he can fix anything. 🌟🌟🌟🌟🌟

  • Review 81 (2023-12-28 - Rating: 5)

    Through installation & all subsequent maintenance checks, I have had only very pleasant experiences. I would highly recommend to anyone. Joe C. In particular is so pleasant, efficient, & helpful. Five out of five stars from me!

  • Review 82 (2024-12-16 - Rating: 5)

    American Air has never let us down! Quick to respond, reasonable and great to work with. Malik gave a courtesy call the day of the appointment and arrived right on time. Inspected and serviced our older unit and was happy to answer questions.

  • Review 83 (2024-01-12 - Rating: 5)

    Tom was great. Very personable and was able to quickly identify the problem with my furnace. I would 100% count on him again for any repairs needed.

  • Review 84 (2024-05-25 - Rating: 5)

    Young is excellent. He’s polite, professional, arrives when promised, let’s you know when he’s about 10-20 minutes away, takes the time to explain things, does not rush, and provides practical advice.

  • Review 85 (2024-11-27 - Rating: 5)

    Excellent service. Friendly well informed service provider. Just what I needed.

  • Review 86 (2023-11-28 - Rating: 5)

    Ali was great. He was courteous and answered all of my questions in great detail and in a way that was easy to understand. I will definitely be requesting him for my next service.

  • Review 87 (2023-11-24 - Rating: 5)

    American Air Heating Cooling Electric & Plumbing did a great job installing and removing my old Hot Water Tank. The entire process went smoothly and quickly. Shawn C. did a great job, after installationhe explained to me the knobs on the new tank as well as how to bleed the tank for maintenance! This is an A1 company.

  • Review 88 (2023-11-11 - Rating: 5)

    I scheduled with another company first, who we purchased a furnace from in our last house. After they had a glitch in their system, their 1st rescheduled appointment was in January. I called American Air, they were friendly, responsive and timely. With a coupon for a check up, I saved about $100, thank you!!

  • Review 89 (2024-01-11 - Rating: 5)

    James was thorough and told me all about his inspection of the furnace. He also asked about any problems we may be having with humidity. He was friendly and I appreciated his advice.

  • Review 90 (2024-09-21 - Rating: 5)

    Tom and his helper were both very professional and helpful.

  • Review 91 (2023-12-08 - Rating: 5)

    Ali did an excellent job. He arrived on time, was friendly, professional, and efficient. He explained what he was doing, listened to my concerns, & clearly explained his findings.

  • Review 92 (2024-12-07 - Rating: 5)

    Tom is great! He’s been taking care of us for years.He’s always very friendly and efficient. He keeps our HVAC systems running well.

  • Review 93 (2024-11-15 - Rating: 5)

    Tom is always kind and explains any items need in a clear way

  • Review 94 (2024-11-12 - Rating: 5)

    Excellent service. As usual. Joe is great.

  • Review 95 (2024-04-19 - Rating: 5)

    So easy to call and get help/schedule a visit. Ali H. was amazing and friendly and helped answer all questions and make sure our equipment is in working order!Thank you!

  • Review 96 (2024-06-03 - Rating: 5)

    Malik is great and knowledgeable! He has a bright future ahead of him. Very nice young man.

  • Review 97 (2024-06-17 - Rating: 5)

    Malik was very knowledgeable of the situation and was able to answer all my questions. I’m glad he fix our issue.

  • Review 98 (2023-10-11 - Rating: 5)

    Really appreciated the quick installation of our furnace last winter as well as the yearly maintenance follow-up appointments. Willingness to work around our family’s busy schedule also a plus. Thank you so much!

  • Review 99 (2024-04-26 - Rating: 5)

    My technician Mr Ali took time to explain and discuss options for my HVAC system. He was thorough, informative and professional.

  • Review 100 (2023-04-26 - Rating: 5)

    Tom is so personable and helpful! He provides helpful tips and is honest and practical. We definitely want him to come back to service our heating and cooling system again.

  • Review 101 (2024-05-01 - Rating: 5)

    Ali was helpful and gave us an honest estimate of the necessary repairs. His recommendation to get a replacement furnace was right on.

  • Review 102 (2023-11-23 - Rating: 5)

    Ali was extremely friendly and professional. He was a great representative of your company.I would love to have him as our regular technician!

  • Review 103 (2021-06-19 - Rating: 5)

    We have used American Air for about 10 years now and have always been very satisfied with the service. They replaced our AC unit about 3 years ago. I called them for the replacement because I had used them for repairs on our old unit. What I liked about the company most was that I never felt that they were being dishonest or trying to price gouge me. We used them most recently for their $119 special for an AC checkup. They sent, Joel. We were very satisfied with his service. He was polite, prompt and efficient and just a joy to meet! We will definitely continue to use American Air!

  • Review 104 (2024-07-29 - Rating: 5)

    Joe C. was outstanding! He completed the installation of our new heat pump. He was through and explained how the system functions. We will request Joe for all future maintenance on our system. Thank you Joe!

  • Review 105 (2023-12-07 - Rating: 5)

    We’ve been using American Air for decades and Tom has always been fantastic! He is always friendly, pleasant, and does a thorough job. Thank you!

  • Review 106 (2024-01-18 - Rating: 5)

    I called to have my thermostat relocated to a different room. They came out within a few days of me calling for the estimate which was great. The price was right where I was hoping it would be and they got the work that same day.

  • Review 107 (2024-03-26 - Rating: 5)

    Two bathrooms and kitchen sink. The plumbing in both bathrooms was outdated and falling apart. Excellent work. Professional, answered any and all questions. Would definitely use services again, if need arises.

  • Review 108 (2024-10-23 - Rating: 5)

    Andre did an excellent job servicing our air filter and air conditioner...he was professional, courteous, and very helpful in explaining what he did...thanksMike White

  • Review 109 (2023-02-23 - Rating: 5)

    Joe was excellent, taking the time to explain the situation, providing expert advice and not rushing through the visit. American Air have been so helpful and professional, will continue to use them as required for our home.

  • Review 110 (2023-12-29 - Rating: 5)

    We had a winter furnace checkup. Great job! Reassuring to know that everything is in great shape. The technician was professional, friendly, and arrived on time!

  • Review 111 (2022-02-16 - Rating: 5)

    Dave & Jose were very professional and friendly. They made the install look easy. They went the extra mile to insure everything was above and beyond. They were friendly and answered my 101 questions without getting annoyed. Very productive team! They showed up on time and got to work without hesitation. Its been 8 years since Ive had a working furnace and they took every roadblock with a smile. Highly recommend these two for all your HVAC needs.

  • Review 112 (2024-04-18 - Rating: 5)

    Weve used American Air for HVAC maintenance for 14 years and weve always been happy with the communication and quality of service.

  • Review 113 (2024-10-30 - Rating: 5)

    Great service. Professional and know what they do

  • Review 114 (2024-07-14 - Rating: 5)

    The team was on-time and on budget. Shawn and Mike were great to work with and very happy with the work

  • Review 115 (2024-01-23 - Rating: 5)

    Always professional and neighborly. Sold me an affordable high efficiency furnace sized for my small house, and have provided dependable service checkups.

  • Review 116 (2024-05-19 - Rating: 5)

    Have used American Air and specifically Tom for over 25 years to perform annual maintenance. They’ve also replaced our furnace and AC.

  • Review 117 (2024-04-11 - Rating: 5)

    Shawn was great! Professional, knowledgeable, and happy to answer all my questions. Plus, he fixed the clog! ☺️

  • Review 118 (2023-11-17 - Rating: 5)

    We had water leaking in the a/c due to a clog and James was great at diagnosis and fixing. I’m a stars and stripes member so the fix was part of regular maintenance, which was performed and all is good.

  • Review 119 (2022-05-13 - Rating: 5)

    Matthew S. went out of his way to help us get our A/C running for the summer. He was professional and polite throughout the service call. This is the second time we’ve used American Air, and we’ve been very impressed both times. Highly recommend!!

  • Review 120 (2022-04-01 - Rating: 5)

    Ive had my AC and furnace replaced by these guys over the last year and they have been great the whole way. James, Larry H., Dave, and Doug were the most recent people Ive worked with and they were all kind, professional, and very knowledgeable about what they do. Definitely would recommend!

  • Review 121 (2018-06-30 - Rating: 5)

    Matt was awesome. He called well in advance of our planned appointment and was able to come early. He took care of a major issue we had and then completed his other tasks in a very timely manner. I would definitely recommend him and American Air.

  • Review 122 (2024-08-14 - Rating: 5)

    Joe really took his time and did a great job.

  • Review 123 (2024-11-24 - Rating: 5)

    Very thorough and informative. Look forward to Joe taking care of us in the spring

  • Review 124 (2024-06-20 - Rating: 5)

    Provided quick and courteous service. Diagnosed and completed our repair and had the unit running in no time.

  • Review 125 (2023-03-09 - Rating: 5)

    Only problem encountered with installation, and beyond the companys control, was that the original unit was damaged in shipment and the install was delayed a day. Disappointed in the delay but they made up for it on the install. Techs were very knowledgeable, courteous, and willingly explained the steps they were completing. They cleaned up the area after the job was completed. The air con has so far performed beyond my expectations. The house had been without air for about six days and quickly cooled down to a very comfortable level. The project manager who wrote our order was very knowledgeable on the units that were available for our situation. Rather than push a specific unit he explained the pros and cons of each unit and was not pushing a particular brand. I felt I was able to make a safe choice for our air con needs. Office staff have always been courteous and prompt on any of my calls.

  • Review 126 (2020-06-27 - Rating: 5)

    Dale and Mike were wonderful to work with when we needed our entire HVAC system replaced. They arrived promptly and did not leave until the job was done to their standards. They went the extra mile and kept us informed throughout the day of any little changes or suggestions to make our new system run at its best. We greatly appreciated that Dale and Mike didnt just tell us what they were doing but showed us so we could better understand their suggestion or improvement. We have done a lot of work with American Air over the last ten years and we will continue to call them for any of our home needs.

  • Review 127 (2024-04-27 - Rating: 5)

    Ali came in found the problem and then fixed it. He was detailed, professional and wanted to make sure the problem was taken care of. Good work, Thanks Ali!

  • Review 128 (2023-09-28 - Rating: 5)

    Was very pleased with Shaun. He explained everything about the water heater and cleaned it all up! I’ve used many plumbing companies and from now on it’s American Air for me.

  • Review 129 (2024-02-07 - Rating: 5)

    James was very kind and took care to make sure our filter was installed properly! Also thanks to Steve for sending this young man to my house!

  • Review 130 (2024-09-17 - Rating: 5)

    Joe was excellent. Will only use him.

  • Review 131 (2024-10-25 - Rating: 5)

    First of all Tom was punctual. He gave us his assessment of the furnace and found a couple of potential problems. Highly recommend.

  • Review 132 (2024-04-17 - Rating: 5)

    James was great! He explained my options and was very friendly and respectful.

  • Review 133 (2021-07-18 - Rating: 5)

    They made it easy for me to recommend them! The technician arrived on time (gave me a 30 mins heads up before arrival), explained what he will be doing and gave useful recommendations on how best to maintain my HVAC system. He was very polite also. Will definitely recommend their services to anyone who needs them

  • Review 134 (2023-10-11 - Rating: 5)

    James checked the heater and made sure it was still working properly. He cleaned off the dust on the filter holder, and even went out of his way to right a reminder to check the filters monthly and what size I need to buy.

  • Review 135 (2018-10-10 - Rating: 5)

    I have had positive experiences with all of the techs from American Air who have provided HVAC service at two properties now; Jason was the most recent and - has been the case with each American Air tech - provided plenty of notice that he was on his way for the scheduled service call (early within the agreed-upon window). This visit was basically a fall wellness check on our gas furnace, and Jason did an efficient, thorough job of reviewing the system - then provided a detailed explanation for each of the parameters checked, while noting he had re-tuned gas flow/utilization back to peak efficiency. He also had a quick response and recommendation for a question about service his company does not perform, and was able to provide me with their contact information. All in all, very pleasant and professional, which is much appreciated.

  • Review 136 (2023-05-25 - Rating: 5)

    Tom K. always does a great job for me and my family. He is why I always use American Air Heating Cooling Eletric & Plumbing! Tom is very professional and takes the time to explain everyhting to me. Thanks Tom!

  • Review 137 (2024-06-17 - Rating: 5)

    Very experienced, polite and professional and technician. Straight forward with his diagnosis.

  • Review 138 (2018-05-04 - Rating: 5)

    Great service. We have used American Air for almost 20 years and keep calling them for the great service. After looking at our air conditioner, Tom K was able to rearrange his schedule, get the needed parts and repair it the same day. We wouldnt use anyone else!

  • Review 139 (2018-04-04 - Rating: 5)

    Jason did a very thorough job and explained everything in great detail. I felt very satisfied that he knew what he was doing and took the time to do it right. I have always trusted the employees at American Air to not over charge me for their work.

  • Review 140 (2018-10-12 - Rating: 5)

    Had American Air Heating Cooling Electric & Plumbing come out to check our furnace and A/C systems only to find out our heat pump was incorrectly wired up. The tech Jason was so helpful and knowledgeable in fixing our problem, I cannot thank him enough. Great service, good price, good business. Will be using well into the future for all our needs. Thanks again!

  • Review 141 (2022-06-09 - Rating: 5)

    Dustin was informative, professional, and thoughtful of my concerns about My air conditioning. He walked me through the particulars and what replacing the unit would involve. After my experience, he helped me pick the best unit for my home. I felt reassured at the end of the service call.

  • Review 142 (2018-08-18 - Rating: 5)

    Anthony C. was the technician that came to my home to service my air conditioner and furnace. He was extremely knowledgeable and super personable and easy to talk to. Anthony explained to me everything he was doing and why any issues he found were truly issues. While there were issues found with my systems, Anthony was up front about what was found and made a clear recommendation for what should be done and why. I’m certain that I will be requesting service from American Air Heating and Cooling again and will be requesting that Anthony be the one sent to my home again. I couldn’t have had a better experience.

  • Review 143 (2021-05-24 - Rating: 5)

    Matthew did a great job with my seasonal maintenance for my HVAC. Called ahead and showed up on time. Also apprecaite getting the email confirmation the day before with the team member info that will show up the next day. Matthew cleaned up some issues with my drain in addition to regular maintenance. He also took the time to walk me through how my humidifier system operated since I had forgotten some of the mechanics of it. Great service!

  • Review 144 (2024-11-06 - Rating: 5)

    Had to have my twice a year checkup onour heating unit. We also use American AirCheckup for our air conditioner.

  • Review 145 (2024-09-18 - Rating: 5)

    Our tech Andre was friendly, knowledgable and thorough. He did a good job explaining what he was doing. I have already referred American Air to my neighbors. Karen T.

  • Review 146 (2024-03-30 - Rating: 5)

    Joe did a great job… in and out quickly and quietly, diagnosed the problem and scheduled a follow up in no time!

  • Review 147 (2018-07-26 - Rating: 5)

    Matt arrived and went about his work in a very professional manner. I liked that he wore booties while inside. He was very polite and friendly. I would ask for him again should we ever need service again.

  • Review 148 (2018-07-09 - Rating: 5)

    Jason W is awesome. He found our problem with 2 minutes of being at the furnace. He smelled the issue right as he was taking off the furnace panel. Fixed the wiring issue, then ran an amp draw test to confirm proper repair and operation. Very professional he is. Our A/C is back on and the house is cooling down as I write this. Thank you Jason! We are very satisfied with his service. 7/9/2018

  • Review 149 (2024-11-21 - Rating: 5)

    Very much satisfied with James. He did a very thorough check on my Hvac system. I will request him for the fall maintenance as well. On time very helpful.

  • Review 150 (2024-04-15 - Rating: 5)

    We have a Stars and Stripes maintenance contract with American Heating and Cooling. We always have a knowledgeable technician, providing excellent service.

  • Review 151 (2024-07-30 - Rating: 5)

    Did a good job and I would recommend them.

  • Review 152 (2024-04-20 - Rating: 5)

    I really appreciated James service on my air conditioner. He checked everything and said the machine was in good working condition. I thanked him while he was here.

  • Review 153 (2023-11-30 - Rating: 5)

    Young was an amazing technician. Expert and knowledgeable and kind and personable. He explained everything and was thorough. Highly recommend.

  • Review 154 (2024-01-04 - Rating: 5)

    The workers are very professional they really know their job and they are willing to explain anything about the service you are getting as well as being very friendly and I am glad that I have done business with this company

  • Review 155 (2020-10-09 - Rating: 4)

    Company made experience pleasant.Tony is a very knowledgeable in guidance for specific needs.Our installers Robert and Jake were very professional and took pride in their work! Fun team also. Bravo!!!Would like all companies to be like this

  • Review 156 (2021-06-07 - Rating: 5)

    Joe’s an outstanding technician, and service manager. He’s a true professional. Very knowledgeable, dependable and thorough. And, trustworthy. He does our Spring air con and Winter heating system annual checkup and maintenance.

  • Review 157 (2018-07-10 - Rating: 5)

    Anthony serviced our AC recently and Im pleased with the service that you continue to give me. Anthony came by to do a routine check on our AC. He was friendly and did an excellent job installing a new thermostat due to our original burning out because of age. He explained and showed me what was wrong with our unit before I made a decision on which service to purchase. Overall, Im still very pleased with American Air.

  • Review 158 (2020-08-05 - Rating: 5)

    I cant say enough good things about the two person team of Brian and Tony. Not knowing what to expect, they arrived on time (8 olock sharp), were very friendly but professional and extremely conscientious. The attention to detail exceeded my expectations. I wish I took before and after pictures to post what great work they did. And no, I am not related to them. lol. I highly recommend American Air and will use them on future projects.

  • Review 159 (2022-03-11 - Rating: 5)

    Larry H the HVAC tech was awesome and highly recommended. Polite, informative, worked like a champ, and taught me a few different items concerning the furnace and thermostat. He answered all my questions. Thank you Larry for such a pleasant experience.

  • Review 160 (2024-09-26 - Rating: 5)

    Young Vu was amazing and professional. He suggested me the correct options for my humidifier.

  • Review 161 (2019-01-23 - Rating: 5)

    Everybody was fabulous, including Pam and Amber. We could not recommend your company enough! As per my husband, we had a problem with our heat exchanger. As they didnt have the appropriate model on hand, they loaned us one for a few months without charge. Our new one heats our house so much more quickly and efficiently, and, as I understand, will use less propane. Thanks to all. I would definitely use this company! John and Lauren Carey

  • Review 162 (2024-07-26 - Rating: 5)

    Listen this man was early, SUPER professional, quick, and even cleaned up after himself! I’ll add him to the family tree he’s WELCOME ANYTIME and I’ll be back for sure!! GREAT job you guys!!

  • Review 163 (2024-05-16 - Rating: 5)

    Tom arrived on time and and performed our A/C check in a light drizzle.Cleaned the unit and checked to be sure system was working efficient.

  • Review 164 (2024-01-09 - Rating: 5)

    The guys from American Air came in and did a thorough job servicing my humidifier and explained ways to be more efficient and save money!

  • Review 165 (2018-05-06 - Rating: 5)

    Our technician, Travis came out for our A/C maintenance. He has serviced our A/C and Heater for the last three years. We have been with American Air for the last 12 years. Travis called ahead to let us know he was on his way. We were his last call for the day and he made sure it was okay to come still come out, as it was now early evening. The previous appointment for him took longer than expected. American Air was great, keeping us updated of an ETA. He was professional, courteous and knowledgeable.

  • Review 166 (2019-07-05 - Rating: 5)

    This young man arrived at 7:30 am to install my air conditioner, he was alone, he never stopped working all day, he asked where everything was at the beginning and didnt have any other questions, worked quietly and to my view efficiently. He removed everything and replaced items where they belonged and walked me through the unit at the end. He is quite young, but appears very knowledgeable and confident about his work.

  • Review 167 (2022-10-24 - Rating: 5)

    Young was super friendly and helpful - he fixed bad wiring on my humidifier that was preventing my solenoid valve from opening, cleaned up some poorly cut wires from the original installation, and helped me implement a creative wiring solution I had researched using a PEK and repurposing the original c wire to get my ecobee smart thermostat to control my humidifier without having to run more wires through my finished basement. I am in a new build house but my HVAC situation has been a comedy of errors and I’ve had a lot of people in and out fixing incorrectly installed things over the past 2 months. Young was far and away the most knowledgeable and friendly workman I’ve dealt with so far.

  • Review 168 (2024-12-05 - Rating: 5)

    Michael did a thorough job for me

  • Review 169 (2022-01-03 - Rating: 5)

    Sean was here first thing this morning and explained what was wrong with my sump pump. He was able to install a new one for me since I had a spare sump pump in my garage. Sean was very professional and gave me explanations that were very easy to understand. Thank you, Sean and American Air for another successful call!

  • Review 170 (2023-10-30 - Rating: 5)

    The techs were very nice and helpful. Joe provided info about nest thermostat That I did not know. I am extremely satisfied with the service

  • Review 171 (2019-01-24 - Rating: 5)

    We unfortunately had a water tank leak. We had called another plumbing service first, but after 4hrs, the company refused to deal with our warranty issue. It was around mid afternoon when American Air was contacted. We explained the situation, and they sent someone over right away! We had Dave R. as our Service Pro. Dave was very professional, up front and is a great asset to your company! There was also a younger gentleman with Dave, unfortunately I dont know his name, but he was also very good!In the long run, we lucked out with American Air. Their labor came in $250 under the first companies estimate. They will be our #1 call for any heating, cooling, electric, or plumbing issues.

  • Review 172 (2020-03-23 - Rating: 5)

    I had purchased a new furnace and air conditioner from American Air. Dale J. and Randell arrived to do the installation. They were on time kept me included on their tasks. They checked to make sure everything was working before they left. They cleaned up and swept up after themselves. They both did a GREAT job... Thank you American Air.

  • Review 173 (2019-03-10 - Rating: 5)

    They were very easy to work with and did a great job on the work.When the corporate Lenox rebate turned out to be a bit less than expected, they stepped up with a free maintenance visit to offset the difference.When one small part of the install was working less than perfectly, they had someone out ~day later to promptly make it right.Theyre also one of the local groups that works with all the efficiency works programs, so that means extra rebates. From my perspective thats been completely transparent so far - just another $1,000 back.

  • Review 174 (2024-05-08 - Rating: 5)

    Joe is always honest and straight forward. Would give him six stars if I could.

  • Review 175 (2018-10-26 - Rating: 5)

    Anthony was prepared and professional. Although he was there for Fall furnace inspection, he also gave the central air a quick look as I missed having this work completed last Spring. While there, he noticed that my hot water heater was making extremely loud noises. It has for quite some time. He advised of problems he found and set up a call from another American Air representative to install a new water heater. Although the water heater is a bit more pricey than I had anticipated, the convenience of not having to go to a Lowes store to purchase a hot water heater, make delivery and install arrangements, etc. Plus, I must say that I have always had good work provided by American Air (been with them for years). That provides an added comfort layer.Thanks to Zack too. He was in training and assisting Anthony.Crystal H.

  • Review 176 (2018-03-11 - Rating: 5)

    Jason W. with American Air has been stellar on 2 occasions with our furnace and AC. With so many companies out there, I am always leery and dont just look at who will service and install my products on low price alone. American Airs price to install a whole-house humidifier, 4 Air Filter on the Furnace, and service cleaning was simply outstanding. They were right at the lower end of pricing, were on-time, stayed on budget and helped me choose which products to go with. I was sold when they talked me out of a higher-priced model humidifier due to potential issues with mold. This showed me that they truly want a life-long customer, and not just sell me the most expensive products they have. Thanks Jason!

  • Review 177 (2018-04-26 - Rating: 5)

    Todd was the electrician who came out to install some pendant lights, add can lights, and change the two story foyer light. He did a great job am so happy with the work. He was efficient and willing to make sure I was happy with it all and clean up after himself. Thanks Todd!!

  • Review 178 (2018-03-23 - Rating: 5)

    Met with Mike J from American Air yesterday to fix my 25 yr. old furnace. Told him the problem I was having and he knew right away what it was and fixed it right on the spot. How great is that! He gave me several options on how I can prolong my furnace and is getting me a quote on a new one. Thanks American Air.

  • Review 179 (2018-09-20 - Rating: 5)

    Our AC went out, they made an appointment really quick. The Tech Chris G. , not real sure about his last name. He was awesome! He really went above and beyond. My husband and Mother have breathing problems and we need the AC . We really thank him alot!

  • Review 180 (2023-03-03 - Rating: 5)

    My plumber was fantastic. Came right on time. Considerate of neatness. Friendly. Fast. Installed the water heater in no time. I will use them for all my plumbing needs.

  • Review 181 (2019-06-18 - Rating: 5)

    We have used American Air Cooling Electric & Plumbing for many years. This was our first time using the plumbing dept. David R. installed a new water heater and worked tirelessly for several hours. He was very kind, professional and careful. He and the gentleman who delivered the heater did a super job with awkward large items. Thanks to one and all.

  • Review 182 (2024-09-24 - Rating: 5)

    Lonnie was very knowledgeable and pleasant. He did a professional analysis.

  • Review 183 (2022-04-20 - Rating: 5)

    Old furnace went out during cold weather - they came out within hours to evaluate, best course of action was new furnace. Came back out following morning, Jose and Larry did great job replacing unit, went through all the instructions, really pleased with their professionalism and service!

  • Review 184 (2024-04-13 - Rating: 5)

    Always on time and love having Joe great personality and top quality work!

  • Review 185 (2024-11-09 - Rating: 5)

    Very knowledgeable, personable and answered questions we had.

  • Review 186 (2023-08-04 - Rating: 5)

    Technician called when he was en route. He put foot covers on entering residence. Checked inside thermostat and HVAC.He cleaned the AC. Made adjustment for maximum efficiency.I am extremely satisfied with his professionalism and knowledge for HVAC.I will continue to use American Air Heating Cooling Electric & Plumbing, for other needs as well.

  • Review 187 (2024-04-23 - Rating: 5)

    Reme Halo needs replacement bulb. Not a replacement transformer thank goodness. Recommended to keep the ac unit until the r22 goes bad then replace the unit. Furnace installed new less than 5 years ago so were good there for a while longer hopefully.

  • Review 188 (2020-08-03 - Rating: 5)

    AC Installer, Dale Jervis, was wonderful. He spent 12 hours installing our new AC unit by himself because his help did not show. He was very professional, hard working, and friendly.

  • Review 189 (2018-06-17 - Rating: 5)

    Jason did a great job. On time. Called to let us know he was on the way. Very helpful and professional. Explained what he was doing and answered all my questions. Very satisfied.

  • Review 190 (2019-02-07 - Rating: 5)

    We have utilized this service provider for a few years. We have purchased the annual check up and are so grateful. The team is prompt, polite and knowledgeable. I couldnt imagine getting service from anyone else. Plus they try to always send the same service technician out, which makes me feel better as a home owner.

  • Review 191 (2020-06-23 - Rating: 5)

    Matthew S. called about 30 minutes before he arrived. He knew exactly what the issue was when I took him to the basement and showed him the furnace. He did the necessary cleaning and tested the furnace before leaving. I have used American Air in the past and have always been satisfied with their work.

  • Review 192 (2023-10-02 - Rating: 5)

    Tom was on time and gave us a call letting us know he was on his way. He is very professional and keep us informed as to how our system is working. You still need to get him a new truck.

  • Review 193 (2021-05-22 - Rating: 5)

    Joel did a very thorough job cleaning and inspecting and testing all the equipment. He recommended the Stars and Stripes maintenance program, so I signed up. Very pleased with the service!

  • Review 194 (2018-10-23 - Rating: 4)

    Matt was very professional knowledgeable and personable in the performance of his duties and interaction with me. However, when I requested a copy of the work order and results of his inspection, he informed me his printer was inoperable and he would email it to me. I have not yet received it.

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