Comfort First Heating and Cooling

Located in High point, North Carolina

Address: 1001 Phillips Ave #107, High Point, NC 27262, United States

Phone: +1 336-306-8324

Rating: 4.8

Services

Online estimates
On-site services
Wheelchair-accessible car park
Wheelchair-accessible entrance

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-06-13 - Rating: 5)
Our technician Billy was absolutely outstanding. He quickly identified the problem and showed me pictures before and after the repair which was all covered by our warranty. He also provided an option to improve the system economically for our health for our consideration. He truly was a pleasure to deal with. I was also very happy how communicative the company was with me. Text messages and emails to notify and confirm service dates and times and also a way to track Billy on his way to our home. I highly recommend Comfort First Heating and Cooling!!

Review 2 (2024-12-24 - Rating: 5)
Angel listened and paid close attention when we explained what was going on and he jumped right in and figured out the issue and corrected it. Thank you Angel and Merry Christmas (yes, he was at our house working on Christmas Eve and he wasnt bitter towards us about that at all)!Great job Angel

Review 3 (2024-09-24 - Rating: 5)
The AC tech Brandon was very professional. I was at work when he arrived but my tenant let him in. He sent me a text to inform me he was on the way, called me before the job to inform me he was there and also after to fill me in on everything that was done. Brandon did a thorough examination and diagnosis of the problem and talked me through the entire process. It was hard for me not to be there which was a bit stressful but he made up for it and i am truly grateful. I talked with him on the phone during and after the job completion. I had many questions and he answered every one of them patiently putting my mind at ease. Brandon is very knowledgeable, articulate, professional, patient and has a kind demeanor. I was very impressed and i hope i dont but if I have other issues in the future I will definitely ask for him.Thanks again!

Review 4 (2024-06-25 - Rating: 5)
Billie came through to assist with my late June air conditioning needs. He was prompt, knowledgeable, and proficient. He offered me options whenever possible, and explained the differences succinctly. I would recommend him and the company to anyone that asked.

Review 5 (2024-08-10 - Rating: 5)
As many of us have had over the years, air-conditioning guys come out and work on our system, but I can say that Branden at Confort First Heating and Cooling went above and beyond. He arrived earlier than expected, was extremely nice, polite and was very knowledgeable. Our system was in far worse shape than we originally thought and he showed me clearly the problem. Branden worked hard to clean and repair the issue and Im very grateful. In the future, Comfort First Heating and Cooling will be the only company I call and will specifically ask for Branden. I highly recommend them

Review 6 (2024-05-20 - Rating: 5)
Billy was absolutely amazing! His goal is to “Take care of my peeps!” 🤣 and he definitely did! Our AC unit had been out for 2 weeks and Billy came in and got our unit back up and running in 10 minutes! Literally, no exaggeration! Our home was cooled off and feeling amazing in minutes!!! To add to his excellent and efficient work, he also has the best personality! He’s definitely who you’d want in your home fixing any issue you have! He was so personable and friendly, and gave THE BEST customer service! If you have any issues with your AC unit definitely reach out to Comfort First Heating and Cooling….AND to optimize your experience, request Billy!!! He was awesome!

Review 7 (2024-05-21 - Rating: 5)
I recently had the pleasure of working with Billy who came to diagnose an issue with my air conditioner. From start to finish, the experience was exceptional. Billy called me to notify me 15 min before his arrival which I greatly appreciated. He was incredibly friendly and approachable, making it easy to discuss the problems I was experiencing with my AC unit.What truly set Billy apart was his thorough explanation of the issue. He took the time to walk me through exactly what was wrong with the air conditioner, ensuring I understood the problem. Additionally, he provided me with several options for repair, clearly outlining the pros and cons of each. His expert opinion helped me make an informed decision on the best course of action.Overall, I couldn’t be more satisfied with the service provided by Billy. His professionalism, knowledge, and customer-focused approach made the entire process smooth and stress-free. I highly recommend him to anyone in need of a reliable and skilled heating and air professional.

Review 8 (2024-06-28 - Rating: 5)
The technicians we have worked with, Cody and Billy, were two knowledgeable, kind, and patient professionals. They wanted us to understand what the issues were as well as to be satisfied with the work BEFORE they left with the promise to return if necessary. Great service; great men!

Review 9 (2024-07-12 - Rating: 5)
The technician Billy and his apprentice Matt were so polite, professional, and really knew their stuff! Had an old air conditioning system up and running in no time and explained the situation well. Highly highly recommend the Company and this crew!

Review 10 (2024-05-25 - Rating: 5)
I was impressed with the speed in resolving our issue when Billy came to the house. His explanation included a little more depth than just fixing the problem and leaving, which helps is to know what our system is going through. As a homeowner, it helps to understand how to plan effectively for any future concerns. Thanks for sending him out, he is a great addition to your team.

Review 11 (2024-03-09 - Rating: 5)
Billy (senior tech) from Comfort First Heating & Cooling is a true gem. From the moment he arrived, his dedication to our comfort was evident. He meticulously serviced our heating system, addressing every concern with expertise and patience. Billys exceptional performance, combined with his unparalleled customer service skills, made us feel valued and cared for. His unwavering work ethic embodies the core values of the company, ensuring our comfort always comes first. We are incredibly grateful for his dedication and recommend him wholeheartedly to anyone in need of heating and cooling services. Thank you, Billy, for your exceptional service!

Review 12 (2024-05-20 - Rating: 5)
Billy was incredible!! I’m a first time homeowner so I’m still learning a bit about everything. Billy was incredibly patient and walked me through all of my options. He even called to help set up a quote for me while he was here. Would definitely recommend Comfort First Heating and Cooling.

Review 13 (2024-05-04 - Rating: 5)
Recently, we had the pleasure of working with Billy for our HVAC needs, and we couldnt be more impressed. Billys professionalism, kindness, and expertise made our experience truly exceptional. He went above and beyond to ensure that our HVAC system was not only functioning perfectly but also took the time to explain everything in detail. His friendly demeanor and dedication to customer satisfaction are truly commendable. We highly recommend Billy to anyone seeking top-notch HVAC service. Thank you, Billy, for your outstanding work!

Review 14 (2024-06-12 - Rating: 5)
The young man who came out this morning Mr. Terry did an exceptional job with the maintenance inspection. He was on time very professional and courteous. I would highly recommend him to others. Thank you Comfort First. Constance James

Review 15 (2024-06-12 - Rating: 5)
Billy did an awesome job of troubleshooting our AC unit was able to fix the problem right away. We will call Billy to fix it and definitely recommend your company. Thank you very much!Kem

Review 16 (2024-03-18 - Rating: 5)
Billy did a great job in explaining what issues we were experiencing. After his explanation I understood clearly his recommendations and he quickly did what we agreed on. I appreciate his professionalism and highly recommend him as a trusted, knowledgeable technician and recommend him highly.

Review 17 (2024-06-11 - Rating: 5)
The technician (Terry) arrived on time , was friendly and professional. He gave advise to keep the system running efficiently and provide a cost savings. He was definitely a pleasure to work with.

Review 18 (2024-03-27 - Rating: 5)
Billy did a great job as always. Loves taking care of his clients. He always goes above and beyond what other people do in my opinion. Thank you Billy for caring and making sure we are taking care of.

Review 19 (2024-09-20 - Rating: 5)
Excellent customer service. The technician was knowledgeable about his work and updated us while he was working. Thank you.

Review 20 (2024-03-12 - Rating: 5)
Our heating works!! Billy diagnose the problem and fix the problem less then 15 minutes. He is super friendly, knowledgeable, direct and honest. We will definitely call Comfort First Heating and Cooling again.

Review 21 (2024-05-31 - Rating: 5)
Billy was very friendly and professional. He provided me with awesome service and advice going forward. Great job

Review 22 (2024-08-29 - Rating: 5)
Elmer was terrific. He not only solved my problem with my thermostat he showed me how to use it more effectively.

Review 23 (2024-07-28 - Rating: 5)
Billy was very knowledgeable and professional. Even provided me with a few tips in case this issue happened again

Review 24 (2024-12-02 - Rating: 4)
Great work. They came in and recognized the issue and fixed it. Would recommend

Review 25 (2024-08-08 - Rating: 5)
Was good to work with and had my AC back up and running in 20 mins. Brandon, was friendly and knowledgeable Thanks!

Review 26 (2024-05-21 - Rating: 5)
Cody was awesome! He came in very professional and fix the problem. I will definitely use this company again. Thank you Cody!

Review 27 (2024-06-10 - Rating: 5)
Had a great experience with Comfort First!! The two technicians, Cody and Terry, were professional, friendly and helpful. Highly recommend!!!

Review 28 (2024-09-22 - Rating: 5)
I had to place a Sunday service call. My experience was: excellent response time, knowledgeable technician, and courteous service!

Review 29 (2024-03-14 - Rating: 5)
Billy and Brandon took great care of me!Billy and Cody came back after the needed part came in and did a great job installing everything and getting me back up and running!

Review 30 (2024-06-25 - Rating: 5)
Outstanding timely service. Billy, the technician was very professional. Highly recommend Comfort First.

Review 31 (2024-03-12 - Rating: 5)
The technician was very friendly, professional, and knowledgeable. He did the check up quickly and made some recommendations for improving energy efficiency.

Review 32 (2024-03-27 - Rating: 5)
Cody was great. He got my heat up and running in no time. He was polite and made sure everything was working properly before he left.

Review 33 (2024-06-18 - Rating: 5)
Very prompt, friendly gentleman that was through and advised us what we can do to protect our big investment of our a/c. Will definitely use again!!

Review 34 (2024-05-31 - Rating: 5)
Billy was an awesome tech. Very friendly and knowledgeable. Will be using this company again!

Review 35 (2024-05-22 - Rating: 5)
I had Terry and Billy very good technicians exactly what to do to Kev. I got the job done great guys thank you very much guys.

Review 36 (2024-02-20 - Rating: 5)
Always a pleasure to have Billy come out to perform our service. His customer focused attitude is always refreshing.

Review 37 (2024-02-23 - Rating: 5)
Great, honest and dependable company. Billy is fantastic and knowledgeable at his job! Highly recommend

Review 38 (2024-06-26 - Rating: 5)
Tech diligently performed service. Very polite and helpful with questions posed. Knowledgeable.

Review 39 (2024-06-11 - Rating: 5)
Terry was great. Fast, efficient and friendly!

Review 40 (2024-06-06 - Rating: 5)
Billy was GREAT!!! Retook care of our A/C issue. Thank you very much!!

Review 41 (2024-06-14 - Rating: 5)
We are thankful to Comfort First for the AWESOME service and installation of our new AC and Heating system.

Review 42 (2024-06-05 - Rating: 5)
Comfort First is great to work with. Terry is a great representative of the company!

Review 43 (2024-03-16 - Rating: 5)
Billy was exceptionally helpful in fixing our issue with our AC unit. He took his time to explain the issues and the remedies.

Review 44 (2024-02-05 - Rating: 4)
The Technican was very polite and understood my needs to have my heat repair today. and Although they didnt have the part in stock the first day there were able toget the part the next day and repair my heater. Thank you for your service.