The Waterworks Plumbing, Drain, Heating & Cooling

Located in Grove city, Ohio

Address: 1999 Longwood Ave, Grove City, OH 43123, United States

Phone: +1 614-300-6225

Rating: 4.8

Services

Online estimates
Language assistance
Repair services
Appointment required
Credit cards
NFC mobile payments
Credit cards
Free parking lot

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-12-27 - Rating: 5)
Had a plumbing issue come up this morning, called the Waterworks and they were able to get a technician out the same day. They diagnosed the issue and offered some options for the repair. Within a matter of a few hours, they had us all fixed. Prompt, friendly service. Great job Ivan!

Review 2 (2024-11-20 - Rating: 5)
Waterworks has become our go-to plumber to clear issues within our sewer line and for any other plumbing issues. Today we had an issue with a toilet. Our toilets at work have a pressure assist system within the tank. John the technician came out and replaced the bladder of the system. He did a great job. I hardly even knew he was here until I heard the toilet flush!! I have the Waterworks phone number on speed dial!! :)

Review 3 (2024-12-30 - Rating: 5)
I have The Waterworks conduct yearly maintenance on my A/C and furnace. Each tech that has come to my home has always been professional and friendly. It Ive had any concerns outside of my yearly maintenance checks theyve typically been able to send someone the same day and pricing has been fair.

Review 4 (2024-12-26 - Rating: 5)
It was a Sunday morning, very cold out and the furnace stopped working for my 92 y/o mother. We called Hetter HVAC to find that it was now Waterworks. They sent Aaron, a very young tech. He puzzled over the furnace for a while, decided it was a plugged drain, fixed it quickly and Mom has been warm since. Price was reasonable.Another company had decided these same symptoms were a new motherboard several years earlier. I suspect they got it expensively wrong and that Aaron’s advice to have a small drain cleaned annually was spot on. Great experience. A new tech with a mind for solving problems is a real service.

Review 5 (2024-11-07 - Rating: 5)
Called at 2pm and they were able to get me an appointment at 3:30 same day. This was the 5th company I called trying to get same day appointment and only The Waterworks could fit me in. The Jonathan arrived on time and proceeded to resolve my issue in 15 minutes. In fairness I got the original issue (clog) resolved but had spent 4 hours trying to get p trap back together without leaking, yeah, I’m not a plumber. Jonathan was extremely courteous and very professional. The Waterworks will definitely be my first call in the future.

Review 6 (2025-01-08 - Rating: 5)
I had my first visit by a technician from your company. To say he was exceptional is inadequate. He went above and beyond. Showed me problem area in my furnace, explained the remedy and listed everything done in his first appraisal..he was friendly, courteous, and efficient with his time.thank you Waterworks!

Review 7 (2024-12-09 - Rating: 5)
These folks are the best. I had a different company come out to our house through a home warranty to try to fix a leaking shower, and they told me they would have to cut into the wall to do the fix (the repair would have cost thousands). Waterworks was at my place for 15 minutes and found a simple, cheap solution. Im definitely glad I called them for a second opinion!

Review 8 (2024-12-04 - Rating: 5)
Great job by Water Works in accommodating my schedule to come out, assessing my kitchen water leak and fixing the problem in a timely manner. I have used Water Works multiple times, and I am a very satisfied customer. The repair tech, Brandon, was very nice, explained what needed to be done and fixed it quickly. Thank you.

Review 9 (2024-11-27 - Rating: 5)
I was recently told I needed to replace my furnace. I called Waterworks to obtain a second opinion. They performed some diagnostic testing and determined my furnace is healthy at this time and replacement is not needed. I am very grateful for their honesty and highly recommend Waterworks.

Review 10 (2024-12-02 - Rating: 5)
Nick from Waterworks completed plumbing repairs at our home today. He was efficient, friendly and did a terrific job explaining the repairs that needed to be done. Waterworks is a great company. I have confidence in both Nick and Waterworks to deal with our plumbing needs. Thank you for a job well done.

Review 11 (2025-01-07 - Rating: 5)
I have used Waterworks for plumbing and HVAC services, including new/replacement installs—have owned a number of homes and never had better experiences with any service providers, Always on time, courteous, thorough, quick and incredibly reasonable and fair with pricing. I will not use anyone else!

Review 12 (2024-11-22 - Rating: 5)
The service person who came to re-do the plumbing in our bathroom did an outstanding job. He went above and beyond the basic installation. We have had 3 great experiences w WATERWORKS! Would highly recommend!!!

Review 13 (2024-12-31 - Rating: 5)
Tyler was on time, professional, and very knowledgeable. He got right to work and made sure everything was in good working order before leaving. Highly recommend!”

Review 14 (2024-11-14 - Rating: 5)
Called during a water leak on a weekend. Came out and fixed it that day for a reasonable price. Identified a longer term issue. Came back out a couple months later and fixed that as well for a reasonable price. Service was professional and timely for a fair price. Strongly recommend Waterworks.

Review 15 (2025-01-02 - Rating: 5)
My husband and I have relied for many years on services handled in our home by WaterWorks. Today they came out to replace our sump pump with a bigger unit, one with a UPS, because when our power went off recently during a rainstorm, the sump pump stopped working and we were very worried about water getting into the basement. All better now! They also perform regular maintenance on our tankless water heater.

Review 16 (2024-12-16 - Rating: 5)
Todd Shepard and the Waterworks field team were super professional. Waterworks assisted us with getting the plan all approved and their recommendation were on point. The timing of the install was as planned and we are grateful to have gotten the entire HVAC set up before the cold weather set in. Paws for Life is grateful for the efforts of the entire Waterworks team.

Review 17 (2024-11-06 - Rating: 5)
Peter did an amazing job fixing our tub faucet! It was an affordable price and he was very kind and willing to answer questions. We have used the services from Waterworks in the past and we will continue to use them in the future!

Review 18 (2025-01-07 - Rating: 5)
I would share that Ryan and Rod did a fantastic job for me. They knowledgeable, efficient, timely, on time, and willing to answer questions. I will surely request them if I have another plumbing need.Rich Bowden in Westerville

Review 19 (2024-12-11 - Rating: 5)
Had Hetter and other companies submit a quote for a furnace replacement. I went with Hetter for a few reasons including the fact that they were detailed in their response, were the best option in price and installation timeframe, and I had worked with them previously. I found out when they arrived that they were purchased by The Waterworks. Two techs arrived on time and finished the job in around 4 hours. They explained the work done and the app for the thermostat, cleaned up and removed the dropcloths, and were courteous during the whole time they were working on the property.

Review 20 (2024-12-16 - Rating: 5)
Kevin was friendly, knowledgeable and trustworthy. He diagnosed the problem and gave us many different options to consider. He was transparent with pricing and warranties. Highly recommend!

Review 21 (2024-12-26 - Rating: 5)
Had a clog in pipes below toilet. Couldn’t get it unclogged w DIY snake job. John came out from waterworks. Was kind, patient, and most importantly, honest. Didn’t try to upsell me on anything. Price seemed a bit high for an hour of work, but I think that’s standard rate for reputable plumbing companies. Will use them again if I need to call a plumber.

Review 22 (2024-12-17 - Rating: 5)
I wanted to say thanks to HETTER/Water works for giving us an honest and forthright review of our furnace. Scott and James were very helpful! We will definitely be using this company in the future!

Review 23 (2024-10-31 - Rating: 5)
Carl was very kind and polite explained the cost to start up front and quickly got to work. I had a bad clog in the kitchen/disposal it took a few times with the snake but once he broke it loose he tested it; he then explained a few things I could do as simple maintenance to avoid this in the future.Thank you Carl & Water Works

Review 24 (2024-11-30 - Rating: 5)
Austin did an excellent job. He arrived promptly, assessed the situation, and provided an on the spot solution! We are so grateful for him and his knowledgeable and efficient service!!!

Review 25 (2024-10-31 - Rating: 5)
Service that where provided meet and exceeded our expectations. We moved the requested work be moved up 1 week earlier than what we had projected, and Waterworks meet our request. The quality of the ductwork installation was excellent. Thanks,Christopher DavisPurchasing agentW&S Construction

Review 26 (2024-10-28 - Rating: 5)
I called due to a leaking faucet in my shower and a slow emptying drain. The service tech came within an hour. He explained the procedure to fix the faucet, gave me an estimate and he got busy. He was professional, showed me what he did, and told me what I owed. I will definitely use Waterworks in the future.

Review 27 (2024-10-23 - Rating: 5)
Have used The Waterworks for the last couple years to descale my tankless hot water heater and install new American Standard toilets and kitchen disposal. Each technician was prompt, courteous and informative. Highly recommend.

Review 28 (2024-12-10 - Rating: 5)
Tech arrived early within his scheduled window of time, and was very courteous. He wore boot covers when he came into the house. He explained all the service work he was doing and answered all questions.

Review 29 (2024-12-06 - Rating: 5)
Ryan did a tremendous job in diagnosing a Navian boiler issue, finding a work around to ensure the boiler would work when we need it to. In addition, he made time to do the preventative maintenance for our heater. Water Works is our one stop shop for HVAC/boiler issues!

Review 30 (2024-12-10 - Rating: 5)
Ricky (40 yrs of industry experience) arrived at 8A as scheduled and without wasted motion evaluated our HV/AC while explaining his service steps. He was courteous and respectful. We have peace of mind that our 15-year old Trane is operating efficiently and safely.

Review 31 (2024-12-01 - Rating: 5)
The person who is keeping an eye on my condominium in my absence discovered on Thanksgiving day that the furnace fan was running constantly, but the furnace was not heating. She called or sent an e-mail to you, and a technician came out on Friday morning, the day after Thanksgiving. He diagnosed the problem as a faulty igniter, and upon returning to the shop found the proper igniter, came back to my place, and fixed the furnace! I very much appreciated your coming to my place and repairing the furnace on a holiday weekend.

Review 32 (2024-12-19 - Rating: 5)
I just had a great experience with Art. He not only was knowledgeable about what he was seeing in my plumbing (sewer drain line), he knew about the history of my neighborhood, recent city projects that could affect it, and how all of this fit together for his assessment. It was a great experience, and I feel confident working with them in the future.

Review 33 (2025-01-01 - Rating: 5)
Very good service tech. Arrived on time and was very pleasant. Diagnosed a couple of our issues, but did not try to up sale products.

Review 34 (2024-12-04 - Rating: 5)
I was pleased that I was able to get an appointment easily. I dealt with a very nice lady. The manager told me that she had a very good meeting with the gentleman from Waterworks. Thank you.

Review 35 (2024-10-23 - Rating: 5)
Waterworks was thorough with our furnace diagnosis and service. They had great customer service while taking care of our needs and making sure we had heat!

Review 36 (2024-12-09 - Rating: 5)
Waterworks came out very quickly on a Sunday during an emergency situation. They were quick and professional and able to fix the problem in a timely and efficient manner!

Review 37 (2024-11-13 - Rating: 5)
The water works is the best,I had problems with my upstairs bathroom, I give them a call and they come in the next 2 hours, problem was solved timely, no mess,Michael was great, he take time to explain the problem and what to look for in the future.This is second time the water works come in my home and bout time did excellent job.Thank you for everything 😃

Review 38 (2024-11-13 - Rating: 5)
I appreciate how quickly you were able to schedule my service call. The technician was very professional and knew what to do and resolved the problem quickly. My one concern is the service charge was high. Thank you.

Review 39 (2025-01-06 - Rating: 5)
Tyler was nothing but quick and informative during his diagnostic visit. Looking forward to the installation process in the next 2 days.

Review 40 (2024-10-23 - Rating: 5)
Bradley came to our home for plumbing service call. He is very knowledgeable, professional and courteous. We highly recommend him.

Review 41 (2024-10-23 - Rating: 5)
Always efficient and courteous technicians. I always know the work will be done well. I am so happy that Wolfe & Waterworks teamed up. Great collaboration.

Review 42 (2024-11-10 - Rating: 5)
We have used them for years. Always on time, courteous and friendly and do a great job servicing our furnace and air conditioning units. Would definitely recommend!

Review 43 (2024-11-01 - Rating: 5)
Andre gave an early wake-up call, LOL, and I couldnt be more pleased with this company and their service. They are my go-to company forever! Highly recommended!

Review 44 (2024-11-29 - Rating: 5)
Collin was quick, clean, and professional. Ive used the Waterworks on a number of occasion and have always been satisfied with the quality and cost.

Review 45 (2024-12-25 - Rating: 5)
Had 2 other companies out to clear drain issue. Neither was successful. Waterworks not only cleared the line but provided photos. Very professional and explained the process that was being done

Review 46 (2025-01-03 - Rating: 5)
Prompt, courteous, and professional service, from scheduling to performance of repair. Zachary and Anzu provided exemplary service.

Review 47 (2024-11-10 - Rating: 5)
I live in a neighborhood that has mature trees and the roots of those trees keep plugging up my sewer lines. Waterworks comes out every year to clear the sewer lines and they always do a great job and are very professional.

Review 48 (2024-12-09 - Rating: 5)
They were at our home for a sewer drain emergency within 2 hours of calling them. Excellent job, highly recommend.

Review 49 (2024-11-18 - Rating: 5)
Plumber was courteous and thorough and answered all of my questions. Cleaned up when finished. Good job!

Review 50 (2024-10-25 - Rating: 5)
David did a great job servicing my furnace and getting as much warranty applied as he could.

Review 51 (2024-11-21 - Rating: 5)
Waterworks has always came through when we needed them. They do exceptional work and were glad to do business with them.

Review 52 (2024-12-07 - Rating: 5)
Hetter Heating showed up and took care of our problem quickly and professionally. Would recommend for a new heating and cooling system.

Review 53 (2024-11-21 - Rating: 5)
Collin was very knowledgeable about our kitchen sink problem. Enjoyed talking to him and getting our problem fixed.

Review 54 (2024-12-09 - Rating: 5)
They were here in their time window about the middle of it to service my HVAC Unit and were very professional and did a good job.

Review 55 (2024-12-19 - Rating: 5)
Hetter and Waterworks have combined. I had an excellent experience with the new formed company today.

Review 56 (2024-10-27 - Rating: 5)
We received the most open snd honest recommendation, with them recommending the least costly fix for our issue.

Review 57 (2024-10-25 - Rating: 5)
They are always very nice and answer all my questions. Billy is my service person and he is great.

Review 58 (2024-10-31 - Rating: 5)
Water works was great! The tech explained everything and was very through. Arrived right on time also!

Review 59 (2024-11-09 - Rating: 5)
Time will tell, but the tech worked very hard to clear our sewer line, including putting a camera down the line to make sure he got all of the roots.

Review 60 (2024-12-23 - Rating: 5)
Ryan did a super job.He deserves a pay raise.Super nice guy.

Review 61 (2024-12-18 - Rating: 5)
On time. Found the issue and repaired quickly. Easy to work with and will use again.

Review 62 (2024-12-03 - Rating: 5)
. MIKE was very professional and helped come to a solution for cleaning our problem basement floor drain. Very professional.

Review 63 (2024-11-03 - Rating: 5)
Prompt arrival, knowledgeable and professional technician. Would call them again for additional service.

Review 64 (2024-10-31 - Rating: 5)
The gentleman did a great job. The kitchen sink is now performing better than it ever has.

Review 65 (2024-10-30 - Rating: 5)
Professional, timely, personable and respectful...this company hasnt forgotten the meaning of customer service...worth every penny!!!

Review 66 (2024-11-12 - Rating: 5)
Very good service. My tech was excellent. Went above and beyond!

Review 67 (2024-10-31 - Rating: 5)
On time, efficient and in a professional manner. I will use The Waterworks again if needed.

Review 68 (2024-12-26 - Rating: 5)
Service was on time. I was given notice of arrival time. Price was ok considering the industry

Review 69 (2024-11-14 - Rating: 5)
Friendly knowledgeable service. Will definitely use again if needed

Review 70 (2024-12-26 - Rating: 5)
Conrad Enoch was an expert. He was quick, and good.

Review 71 (2024-12-18 - Rating: 5)
Technician was kind, respectful, efficient and effectively solved the problem

Review 72 (2024-11-13 - Rating: 5)
The Waterworks always provides timely, professional service at a reasonable cost. They installed my new mini-split and service it along with my older gas furnace. Highly recommend this company!

Review 73 (2024-11-08 - Rating: 5)
Awesome experience from start to finish! tom was awesome and fixed my drain issue and also educated me on some things i could do to prevent further pipe erosion. most definitely recommend!

Review 74 (2024-11-01 - Rating: 5)
Fast answer on phone and very nice and helpful. Quick service from Travis, and he was super nice, knew what to do and was fast and clean getting it done. Excellent service as always from a great company! Thanks!

Review 75 (2024-12-08 - Rating: 5)
Samuel Mugrage was very professional. He knew what to do to fix the drain issue and answered all my questions. Price was reasonable as well.

Review 76 (2024-11-25 - Rating: 5)
Really nice man who helped me did a great job!

Review 77 (2024-12-19 - Rating: 5)
Reliable company, knowledgeable technicians who show up on time

Review 78 (2024-10-25 - Rating: 5)
Fast friendly service. Very professional in all of their services

Review 79 (2024-11-15 - Rating: 5)
The tech did great job .I would give a job

Review 80 (2024-11-19 - Rating: 5)
Matt was great. To the point, quick and very helpful!

Review 81 (2024-11-12 - Rating: 5)
The first plumber was unable to help me and suggested Waterworks. They arrived less than an hour after I called them and were able to immediately fix my plumbing issue.

Review 82 (2024-12-14 - Rating: 5)
Service Tech was polite, professional and knowledgeable.

Review 83 (2024-11-21 - Rating: 5)
Austin did a wonder job, need to give him a raise. We hired him to come back next Wednesday to replace bathroom fixtures.

Review 84 (2024-12-02 - Rating: 4)
Timely respectfully completed the job without any surprises

Review 85 (2024-10-24 - Rating: 5)
Came when he said he would, very nice and polite.

Review 86 (2024-11-27 - Rating: 5)
The technicians were very friendly and professional. We can always count on Waterworks technicians to do the job right. Thank you both for working until you got the job done correctly.

Review 87 (2024-11-08 - Rating: 5)
Great work. Very efficient and prompt.

Review 88 (2024-12-12 - Rating: 5)
Bryan has always been great

Review 89 (2024-10-21 - Rating: 5)
They were prompt and helpful. Took care of our problem.

Review 90 (2024-11-01 - Rating: 5)
Prompt response! and quick services.

Review 91 (2024-11-11 - Rating: 5)
Very helpful

Review 92 (2025-01-10 - Rating: 5)
Super quick and efficient service by Evan from Waterworks. Came the morning after we called and diagnosed the issue with our pump grinder quickly. Highly recommended. We are happy when things are running the way they should! Thanks Evan and Waterworks!

Review 93 (2025-01-08 - Rating: 5)
The tech, David, explained our repair situation clearly and did the work in timely fashion. We are very pleased that our heat pump is working well in this frigid month

Review 94 (2025-01-08 - Rating: 5)
Out technician came in a timely manner. He did his work expeditiously and was congenial through the whole process.

Review 95 (2025-01-08 - Rating: 5)
Always courteous, professional, and they show up and get the job done correctly.

Review 96 (2025-01-08 - Rating: 5)
Great prompt service! The Tech was very professional, gave me an estimate and had the job done quickly. Highly recommended!

Review 97 (2025-01-06 - Rating: 5)
Can not say enough great things about Waterworks!! Showed up same day I called, very friendly, very efficient! Waking up with no heat when it’s 20° out is no fun… Waterworks to the rescue!!!