Jansen Heating, Air Conditioning & Electrical

Located in Freeport, Illinois

Address: 213 W Main St, Freeport, IL 61032, United States

Phone: +1 815-235-4373

Rating: 4.6

Services

Wheelchair-accessible car park
Wheelchair-accessible entrance

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-05-21 - Rating: 5)
Jansen and his team are grate people and hard working. They upgraded my service from 100amps to 200amps, they also put a new electrical box with an extension to my garage. They trenched the new cable as well and added a EV Level 2 40amps plug in my garage. I recommend them to anyone. They’re super professional and very competitive with their prices! With electric cars on the rise in Freeport I highly recommend them to install your next EV charger at home. ⭐️⭐️⭐️⭐️⭐️

Review 2 (2024-07-05 - Rating: 4)
7/5/24 Edit: After leaving a 1 star review, Jansen was quick to call me to reschedule a time where an electrician could come over to my property. John the electrician was very friendly and answered the questions I had for him.Unfortunately, after two hours of trouble shooting or $207 later, we werent able to fully figure out the problem. Naturally, I was disappointed it couldnt be fix with a single visit, however, this wasnt Johns fault. It just ended up being a bigger project than what I had expected. John did make all reasonable efforts of what he could control.Im updating my review to 4 stars since they did take action after a not so great review was left. The reason it isnt a five star is because I still had to go through all of that hassle which really shouldnt happened in the first place.With that said, Jansen clearly made an effort to resolve my electrical issues. This project currently remains open.______Original Post:To be clear, I dont like leaving 1 star reviews, but unfortunately this is the only review I could give Jansen based off the customer service Ive received.Over a 3 week time period of trying to get a electrician out to my property in Freeport (which is about literally 5 minutes away from their Freeport headquarters). Ive talk to Julia, Jack and John from Jansen. All I was wanting is 4 interior outlets to get fixed. I didnt think it would be nearly the huge hassle on my part of having to call the company 4-5 times trying give them my business.In fairness, I was put on their schedule twice, BUT they canceled on me both times. Did they call me to reschedule? Nope, I had to do that. I did get a call from John to let me know he was going to have to cancel my 2nd appointment, but thats it. Most recently, I was told by Jack (yesterday after I called them) that Id get a call from the electrician to reschedule for the THIRD TIME). Did I receive a call? Nope.I was polite every time I talked to Jansen, but its quite clear to me that I was kicked to the curb and they dont really care. Zero follow up or anything of the sort. It appears that they prioritize the big jobs first, then IF theres any extra time in the day/week they try to do smaller jobs. Regardless even if you been waiting for weeks.SUMMARY: In short, Im very disappointed with their customer service. I cant comment on their quality of work since I could never get a electrician out to my home thats only 5 minutes away from their offices over the course of a 3 week time period.Im open to editing my review if Jansen is able to make it up me in someway. Im not sure how, but I like leaving the opportunity there for the business. However, at this point, Id honesty be surprised to get a call back.

Review 3 (2024-01-31 - Rating: 5)
We had a furnace blower go out during sub zero temperatures when we were out of town. Jack was called at the end of a day and did a great job locating a blower and repairing very quickly. His extra effort prevented frozen pipe damage. We highly recommend their services.

Review 4 (2021-01-28 - Rating: 5)
I called on a Monday because my furnace was not maintaining heat (eventually went out completely). After determining a replacement of my furnace was needed, measurements were taken, and furnace was ordered. To my surprise, I got a call Tuesday morning that they could come that day and replace it! By 4pm, the new furnace and thermostat were installed and we were bringing the temp up fast! With the 2 stage high efficiency furnace my home feels so much better. We maintain warmth steadily and I’m so grateful! Everyone I worked with was so friendly, professional, and knowledgeable. I’ve owned this home for 12 years and they were happy to educate me on the new furnace so I can feel confident in operation and maintaining comfort in our home!!! Thank you so much Jansen’s!!!

Review 5 (2021-03-09 - Rating: 5)
We are very happy with the service provided by Jansen Heating, Air Conditioning & Electric. They worked in a very timely manner and were quite professional. The charge for a new furnace was a fair rate. We will have them back in the spring to replace our AC unit and we will recommend them to our friends.

Review 6 (2022-07-19 - Rating: 5)
Called Jansen Heating, Air Conditioning. They were on time and very professional. We were told the furnace needs to be replaced by another repair service. We decided to have someone else do a quote on the furnace, which was Jansens. The furnace had been repaired a few times previously. The other business did more than they needed to and didnt clean parts that were necessary. The furnace will not be replaced, a service call is what we will be doing this fall instead. He did not charge Mom for the inspection, they came clear to Mount Morris, we really appreciate you.Thanks again, see you this Fall.

Review 7 (2021-02-14 - Rating: 5)
This was amazing fast service! Came very quickly and figured out the problem and got us heat back. Called us back within 20 minutes and told us he could come fairly soon and wasnt too long after he was knocking on our door. Would recommend and use again.

Review 8 (2019-03-06 - Rating: 5)
Jansen Heating is one of the most reputable company I know! Their team is always pleasant and honesty with any service they provide. I highly recommend Jansen Heating to anyone looking for a new furnace, air conditioner, service, and/or maintenance.

Review 9 (2024-01-09 - Rating: 5)
I want to give a very heartwarming shout-out to the team at Jansen Heating Air Conditioning & Electric! I care full time for my disabled mother and relocating to another place to wait for a furnace would not be possible. They immediately sensed the urgency and didnt hesitate. Not to mention there is a winter storm on the way. I cannot express how thankful Mom and I are for their caring and amazing service. To Jose, Jack, and John...and we cant forget Sue, thank you all for being our HEROS and coming to our rescue. 🥰🙏❤️‍🔥

Review 10 (2021-08-18 - Rating: 5)
The whole team did a great job! My air conditioner went out Saturday morning and I had a new one installed Tuesday! Thanks for the great service highly recommend!

Review 11 (2024-09-10 - Rating: 5)
Used Jack and his team at a couple different house, Highly recommended, on time, answered all my questions, fair prices. Will use again

Review 12 (2019-03-08 - Rating: 5)
Jansen installed an I-Wave air purifier this winter, and no one in the family has missed a day of school or work since! Great company, and always looking out for their customers needs, not just their dollars!

Review 13 (2021-07-26 - Rating: 5)
It is a pleasure having Jansen come do our furnace and AC work! Every tech we have come out is so courteous and explains things so they are understandable. I cant recommend this company enough!

Review 14 (2021-02-19 - Rating: 5)
From the appointment phone call to the repair I was very happy with Jansen. They got me into there schedule, came very quickly and got my problem fixed all for a fair fee.

Review 15 (2021-03-08 - Rating: 5)
They installed an April Air house humidifier and serviced my furnace. Done a great job and it works good. Our house is much more comfortable.

Review 16 (2021-01-28 - Rating: 5)
Chad was very knowledgeable and fixed my Geothermal Havac in a Needed timely manner.Also installed Humidifier,and smart thermostat.Has my highest recommendation

Review 17 (2024-01-17 - Rating: 5)
Jack answered all my questions.Helped me with rebate information.Talked to my son and answered his questions.CEK

Review 18 (2023-01-02 - Rating: 5)
Very responsive and professional. I have used them many times on my rental properties. Would always recommend.

Review 19 (2019-03-17 - Rating: 5)
Spent 3 hr tracking down problem.reasonable price for a Sat. found a cracked plenum.could have gotten poisoned if i fixed it myself.

Review 20 (2023-11-02 - Rating: 5)
Staff is very polite and friendly. They seem very honest and knowledgeable.

Review 21 (2020-11-29 - Rating: 5)
Jack- tech was very helpful & knowledgeable would definitely use Jansens again

Review 22 (2022-01-19 - Rating: 4)
They came when I called, left to get a part, and another guy came back and fixed my furnace. Very professional

Review 23 (2023-08-14 - Rating: 5)
I would highly recommend using this company. Outstanding service

Review 24 (2022-08-20 - Rating: 5)
Best place in town! Fast, reliable and all around great experience.

Review 25 (2022-09-27 - Rating: 5)
Jack came right away and was able to diagnose my problems thanks Jack!

Review 26 (2021-02-05 - Rating: 5)
Had them come out to check our furnace that wasn’t running properly! They came very quickly and had us up and running in no time! Everyone was very nice and friendly, including the lady that answers the phone!