Decatur Heat & Air, Inc.

Located in Decatur, Texas

Address: 1306 E Old Chico Rd, Decatur, TX 76234, United States

Phone: +1 940-627-1616

Rating: 4.5

Services

Online estimates
On-site services
Wheelchair-accessible car park
Wheelchair-accessible entrance
Wheelchair-accessible seating
Wheelchair-accessible toilet
Repair services
Credit cards
Credit cards

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2023-09-02 - Rating: 5)
Me and my co-workers at Twisted X, really appreciate Shaun and his amazing technicians at Decatur Heat & Air for replacing our mini split so quickly, during record high temperatures. Professionalism and their expertise makes them the best in the business. Very grateful and we highly recommend this company. ⭐⭐⭐⭐⭐⭐

Review 2 (2024-01-30 - Rating: 4)
We used DH&A for our 850 sq ft barndo. They were quick and easy on installation and set up (price was high but to be expected for good quality which we didn’t get). We had issue after issue with the unit as soon as we moved in. They did come out EVERY time and tried everything to get fixed from replacing condenser and the entire unit. Which I am very grateful for and the only reason why they don’t get a 1 star.Josh, the tech is awesome. The only reason why it has taken me so long to leave a bad review. He always makes us feel like we aren’t crazy for having such a bad unit.Anyways, they had to cut a huge hole in our ceiling to get the new unit in there. We are almost 3 months after replacement and the hole still is not fixed after multiple attempts to get this scheduled. I talk to Pam and then it never gets to the right person. We moved in may 2022 and it’s October 2022 and our issues still aren’t resolved. It’s not my job to keep calling in the same issue on getting resolved. I think we have been very patient with this and now it’s out of hand. Just tried calling 3 times and can’t get anyone to answer the phone. If we can get the little things fixed, we would consider changing our review of DH&A.***I have chaged my review. DH&A came out and addressed my concerns and the AC has kept up throughout the hot and the furnace for the cold months.*** i still think the office needs to communicate better which is why this is still a 4 star

Review 3 (2024-05-26 - Rating: 5)
Casey came out to our house with in an hour and got our unit back up and going. He recommended a surge protector for our AC unit and it was reasonable priced. Next purchase is going to be a silver maintenance package through them. Thank you Casey for your quick response and knowledge of the problem and fast fix on a Sunday morning.

Review 4 (2023-11-15 - Rating: 5)
Ive called Decatur Heat & Air, Inc. two times since I bought my home in Decatur in 2017. Now, Im on a twice yearly plan to have them come out and make sure everything is running as it should be. Such a nice, professional group. Scott explained everything about the repair in terms I was able to understand. I can relax knowing this reputable company took care of my heating unit as winter is around the corner. Ive recommended them to family members already.

Review 5 (2019-09-09 - Rating: 5)
Purchased home Aug 2017. A/C started acting up soon there after. Contacted The Home Insurance company enclosed with the sale of the house. They sent their contractor of course. They told me that Insurance company was never going to replace my 20 year old HVAC and that I was going to throw away $1K worth of repairs the insurance didnt cover. Im glad they were honest with me. They offer me a new heat pump and the parts needs for the air handler for $4,800. I then contacted Decatur Heat and Air for they were highly recommended by friends of mine in Decatur. They arrived at 0630Hrs and by 1030Hrs they were gone and I was left with a Top of the line brand new HVAC system all brand new out the box handler, pump, thermostat, etc. for $6,500 which made more sense and now I have a 10 year warranty on it plus if well maintained will last another 10 years after that. The crew was very friendly and professional. They came and wasted no time and even cleaned up after themselves which is more that I can say about other contractors. Thank you Decatur Heat and Air for such a great response time, for all the up front information and the amazing communication. Keep up the great work and have a great day. Eddie R. Bridgeport, TX 76426*********UPDATE today 09Sep2019 HVAC Tech Curtis J. arrived right on scheduled bright eyed bushy tail ready to help me out. In no time did he figured out what was wrong with my HVAC unit and also provided additional equipment at an affordable price to prevent future break downs on my unit. Affordable service, great troubleshooting and in no time he was done and out the door and my A/C unit was back in service. Another reason for me to stick with Decatur Heat & Air. Thanks all for the great customer service. Keep up the good work and may all of you have a great day. Eddie R. Bridgeport, TX 76426

Review 6 (2024-05-23 - Rating: 5)
Nathaniel and Brett saved us from the coming hot days. Our blower went out sometime last night and we were scheduled for a service next week. They were able to get us in today before it hits 95 tomorrow. Always get great service with DHAC.

Review 7 (2023-07-01 - Rating: 5)
Decatur Heat & Air answered my call promptly and sent someone out within 30 minutes of me calling. They had my unit running in a short period of time. Scott was very personable, professional and polite. He walked me through the issues and options in an easy to understand manner. He cleaned up after himself and was overall great to work with.

Review 8 (2023-04-18 - Rating: 5)
Decatur Heat and Air was easy to deal with. Got us scheduled and stuck to it. Plenty of reminders and opportunity to reschedule if we needed. Josh was great. He was energetic and patient with me as I have lots of questions. It was clear he knew what he was doing and never hesitated except to answer my questions. Presented options and was easy to work with. Much appreciated!

Review 9 (2024-04-12 - Rating: 5)
The technician Scott was great! He didnt mind taking time to explain everything to us. He never acted rushed or annoyed at our many questions. I have requested that they send him out every time if possible. I hope they do everything to keep him around because he is worth his weight in gold.

Review 10 (2024-04-10 - Rating: 5)
Just wanted to reach out and express how easy and honest this company is to work with.They do not make you feel like you are pressured or backed into a corner on anything and they give you Different options of Services.Also want to thank our technician Nathaniel. GREAT guy, very knowledgeable, hands down great experience. Thank yall!

Review 11 (2023-06-15 - Rating: 5)
Everything was handled professionally and promptly from the moment I reached Dedra with customer service through my appointment. Nathaniel is an excellent technician who broke down the diagnosis and explained the cost as it applied to my warranty coverage. He got my system up and operational in less than a half an hour. Job well done.

Review 12 (2024-04-29 - Rating: 5)
Casey C came out today and gave me a good assessment of my ac unit and replaced what was wrong with it. Pricing is fair and he was quick to replace the item and checked to make sure everything else was working the way it should.

Review 13 (2023-09-05 - Rating: 5)
Decatur Heat and Air is this best. They always go above and beyond to provide service to their customers. Additionally, we are so very thankful for Casey and Kevin. They replaced our mini split quickly and efficiently. It is great to have cold air again. Thanks again guys!

Review 14 (2023-05-04 - Rating: 5)
At the recommendation of a friend, we had Decatur Heat and Air come to service our mini-split that was not working. Scott (technician), was very professional, knowledgeable, and efficient. The entire process was top notch - from scheduling to completion of repair. Great communication and quality of work!

Review 15 (2023-06-27 - Rating: 5)
Within 15 minutes of my call to Decatur Heat and Air tech, Scott S. gave me a call and was at my door a half hour later. He diagnosed the problem quickly and let me know my options. He was polite, prompt and kept me informed on what he was doing.I would recommend this company based on Scott’s performance and politeness.

Review 16 (2023-06-14 - Rating: 5)
Decatur Heat & Air has maintained our multi-unit system for years and always done a great job. They have also installed a new heating system in our sanctuary that runs like a champ. They are honest and dont try to sell you what you dont need. Josh is knowledgeable and explains things well. Great company and great staff.

Review 17 (2024-05-24 - Rating: 5)
I love Decatur Heat and Air. The office staff and all the technicians I have worked with have been kind, respectful and just overall great. I highly recommend them.

Review 18 (2023-08-17 - Rating: 5)
I wanted to say what a great AC Technician Scott is. I greatly appreciate his attitude and knowledge. He was punctual and right on the job. He diagnosed the problem and offered solutions for it.I was impressed with Scott and how well he represented the company in a such a professional manner.Having employees like Scott insure that I will call Decatur Heat & Air for any service or repairs in the future.

Review 19 (2023-07-17 - Rating: 5)
This company is FIVE STAR ALL THE WAY - from scheduling to maintenance performance. A technician came out the next day, performing troubleshooting and required repairs. He was polite, professional and extremely proficient. Scott was a pleasure to work with. We will definitely request their services in the future. Many thanks, Gary and Gay Holt - Newark, TX

Review 20 (2023-06-09 - Rating: 5)
Our drip pan over flowed and Shannon was very helpful in getting Cole and Josh to our house same day. Josh and Cole did a great job in finding the issue and getting fixed. All 3 are great to work with and are very helpful and knowledgeable. If you need any AC work done, give Shannon a call and ask for Josh and Cole to come fix your AC issue.

Review 21 (2023-06-10 - Rating: 5)
Scott was super helpful and got the job done in less than an hour! We got connected to him late at night and he helped us over the phone until he could get here the next morning. We’ve had bad luck with another big company so it was nice to have Decatur Heat & Air actually fix the problem.

Review 22 (2022-08-11 - Rating: 5)
This company is beyond amazing! We have used them several times always with a great result. They came out promptly at the promised time and figured out our issue of why our AC wasn’t keeping cool enough, it was a clogged P trap. They cleaned it right out and got our unit working right away. We were so pleased with the knowledge and courtesy of the employee Nathaniel that came out. Definitely recommend this company 100%! Thank you so much Decatur Air!

Review 23 (2021-10-16 - Rating: 5)
I am very impressed with Decatur Heat & Air. They installed my unit in 2019 and came out the same day I called when I needed a repair that was my fault. They really saved me from my procrastination and I know they were busy. My Tech Josh was very Helpful, professional and patient. The cost was more than reasonable. I was expecting much higher. I highly recommend them.

Review 24 (2023-06-30 - Rating: 5)
Great company! Decatur Heat & Air are always quick to respond and very knowledgeable! Casey was awesome and got our problem solved quickly! I love that they send you a message that they are on the way and who your technician will be.

Review 25 (2023-03-29 - Rating: 5)
Awesome service, professional employees, prompt arrival, complete explanation of all services and available options, great pricing with available financing, even offer great warranty options. Coming home to a broken air conditioner is not a pleasant experience but I can say that having one replaced by Decatur heating and air is absolutely a pleasant experience! Thank you for taking care of us!

Review 26 (2024-04-05 - Rating: 5)
We just had our spring maintenance check done by Nathaniel. He was very professional and completed everything in a timely manner. Highly recommend!

Review 27 (2023-03-13 - Rating: 5)
Our trusted electrical contractor was busy on prior obligations and referred us to Decatur Heat & Air to remove several high-end chandeliers, some mounted on 21 high ceilings, and replace with ceiling fans. One entry fixture they removed was a 21-light crystal led pendant worth over $12k. With a very difficult area to work with, Doug and his helper meticulously removed each pendant, preserving the pieces for resale. Doug is a professional who cares about his customers. He went above any beyond our expectations. If he represents the standard at DH&A, we highly recommend them!

Review 28 (2023-06-14 - Rating: 5)
Decatur Heat & Air is my go to for any repairs personally and they do all of my new construction installs. They have been absolutely wonderful and I always have peace of mind when I speak to Brandi in the office knowing she does what she says she is going to do! Highly recommend!

Review 29 (2023-06-19 - Rating: 5)
Scott was very informative ,professional and on time and did not wast time completed his repair and service and cleaned upI will use again if situation arises

Review 30 (2023-08-19 - Rating: 5)
Having ac unit problems and with the record high temperatures it’s so important and critical to get a technician out quickly. Thanks to Josh and his professionalism and expertise for getting our unit back up and running. Very grateful and we highly recommend this company.

Review 31 (2023-05-18 - Rating: 5)
I called on Thursday and made an appointment for Monday. On Friday the office called to offer me an emergency phone number in case it got bad over the weekend. Monday, Nathaniel showed up and did the work. It cost far less than I expected, and my house is cool now!

Review 32 (2023-06-15 - Rating: 5)
Excellent service. Repairman sent out the same day I called. Scott has been the serviceman. Very polite. He knows what he is talking about and takes time to explain what is needed to be done for repairs and any options that are available.

Review 33 (2023-06-22 - Rating: 5)
Scott from Decatur Heat and Air came out after hours and replaced my compressor fan motor and pumped in some freon. He did great. He was super professional, thorough, and proficient at his job.

Review 34 (2023-06-21 - Rating: 5)
Casey and Cole did a great job installing my new ac unit. While I hope not to need them anytime soon, but would use them again. Great job and thank you so much!!

Review 35 (2023-09-20 - Rating: 5)
Scot did a great job assessing our problem. While fixing the issue we called about, he discovered another problem that would have cost more come winter had he not caught the problem. Great service and great communication.

Review 36 (2021-05-24 - Rating: 5)
First, when I called the company to have them come to our house, the lady was very polite and upfront with me on what they would charge to come out and look at our air conditioner. Second, the technician that came out was very nice and professional. He knew what he was doing, was upfront on what it was going to cost to fix it, had the part in his vehicle, was able to fix the problem and our air conditioner works great. Thank you Decatur Heat & Air!

Review 37 (2024-02-18 - Rating: 5)
Decatur heat and air has been servicing my HVAC and some electrical work also.they are very professional and reliable. Wouldnt call anyone else. Nathaniel came out today and fixed my fan motor in quick fashion. Very pleased.

Review 38 (2020-10-26 - Rating: 5)
Earlier this year, Decatur Heat & Air replaced our entire unit and did us a fantastic job! This visit, they came out for our fall service which is part of the service plan we purchased. Luke was our service professional. Once again, he was very professional but still personable - easy to talk to and once again, he tolerated our nosey busy body birddogs!One of the biggest plus factors for me with Decatur Heat & Air is that anytime I have called them or received a call from them, the person on the other end of the call has always been super nice and friendly - even after all the work was complete. Each call still feels like they appreciate their customers, no matter the size the job. Decatur Heat & Air - I highly recommend this company!!!

Review 39 (2019-10-11 - Rating: 5)
We just had our two air conditioning units replaced by Decatur Heat and Air. The technicians arrived on time and were extremely courteous and respectful of our property. They worked diligently and carefully throughout the installation process. They did a great job of cleaning up before they left. My husband and I will definitely recommend Decatur Heat and Air to our friends and neighbors.

Review 40 (2023-06-09 - Rating: 5)
Doug was great! I had a large electrical job. It was done fast and efficiently.Brandi - office manager kept me updated and informed! Very professional.

Review 41 (2020-01-23 - Rating: 5)
Shaun -I want to tell you I was very satisfied with the work that Decatur Heat and Air did for me this week..Michael, Dillon and James, working together, replaced one complete system in one house, and pulled the “A” coil and serviced and reinstalled on another, not wasting any time, but doing me a very professional job!!The work was scheduled last week (as agreed to because this was not an emergency repair) and done just as planned.As with any good service Team, the Home Office staff is critical to everything falling in place. BOTH Brandi and Jessica visited with me at various times to provide me with the equipment and service quotes, aas well as scheduling this work.Thank you for providing the Decatur area with good technicians that care about the quality of their work!!!Kerry G.

Review 42 (2018-07-06 - Rating: 5)
What a great company to deal with. The owner, office staff, and technician were all professional and communicated in a timely manner. I had struggled with a few other companies, notably the one that installed my new unit. Decatur Heat and Air had a sense of urgency and went above and beyond to take care of us. We are customers for life.

Review 43 (2019-08-13 - Rating: 5)
This afternoon 2 gentlemen from your company, Michael & Dylan, came to my rent house to repair my AC. The inside temp of my house was 97 degrees and the house was 105. They worked for several hours outside and under the house - encountering several snake skins along the way. Throughout the horrible working conditions, they maintained their manners and their professionalism. To say that I was impressed, is beyond words. When they left, it was well after 5 and I even offered them a few beers to which they politely declined. Great guys!

Review 44 (2017-05-16 - Rating: 5)
We had an unusual situation with a house we just purchased that needed new duct work. Shaun worked with us to come up with a very satisfactory and creative solution for our situation! The crew that came in over several days were super friendly, polite and respectful. They were responsive and accommodating too. I kept having different A/C and venting needs come up while working with them and Shaun was sure to accommodate each and every item. This company is really fantastic and I would recommend them without hesitation to anyone who needed an A/C company. I really hope I dont have more A/C needs for a little while with my older equipment, but whenever I do - I will call them without hesitation!

Review 45 (2021-02-19 - Rating: 5)
We have called these guys for both residential and commercial services and they have been great both times. They saved us both during a summer heatwave and recently during the Texas freeze of 2021. Their staff has been professional and friendly and the repairs have been great quality. Both times they took their time to identify the problem and fix it right.

Review 46 (2019-09-27 - Rating: 5)
Curtis and James came out and gave our mini split system a good deep cleaning after 4+ years of having it. They used a new cleaning system that was HALF THE COST of other AC companies who do not have this cleaning system. I’m very grateful for Decatur Heat & Air and will continue to use them in the future.

Review 47 (2020-02-19 - Rating: 5)
Great service, Shaun and he team do an excellent job! We have several properties and we can always count on Decatur Heat and Air to treat us and our clients right! Very happy to do business with them.

Review 48 (2019-03-19 - Rating: 5)
WOW, another great customer service experience with Decatur Heat & Air. We have used them for several years so when we moved into a new house......we knew who to call!!! Decatur Hear & Air has great techs that are knowledgeable, polite, and get the job done quickly leaving no mess behind! This visit we had the Reme-Halo RGF Air Purification System installed by the knowledgeable Tech Audie. He explained how the system works, what to expect, and how to get the most out of the system. Thank you Decatur Heat & Air for your great customer service and products.

Review 49 (2021-12-30 - Rating: 5)
Office staff is prompt and easy to work with. HVAC techs are great. I interacted with two of the guys; both very impressive. Possibly a bit spendy, but hassle free service makes it worthwhile. I plan to use their electrical service soon.

Review 50 (2023-06-27 - Rating: 5)
Excellent service from Scott, the tech, who had my unit back to cooling in a short time. He explained the problem and gave recomendations to avoid future breakdowns. Very satisfied.

Review 51 (2023-06-10 - Rating: 5)
Scott was so polite! He explained everything. He was knowledgeable. Stayed with it until he found the issue. He explained clearly each step of charges. Was thankful we had him.

Review 52 (2020-04-03 - Rating: 5)
Cade, Micheal and Luke did an amazing job replacing my air system today! They were friendly and very professional despite the not so pleasant weather. I am eternally grateful for Shaun and his team and the amazing work they did!

Review 53 (2020-04-09 - Rating: 5)
Bought our home 2 years ago and the A/C never really cooled well. Had 2 servicemen come out at different time from another company in the past, one saying it was fine the other saying it only needed cleaning. Called Decatur Heat & Air this time when it wouldnt even come on. Dylan was very professional, explained his findings and gave me a quote before each repair. It needed a new cable from thermostat to outside unit as the other was chewed in multiple spots, needed a new contact as old one was burnt and pitted. It was low on coolant and he checked for leaks finding multiple leaks in the coil. Upon my request, he filled the coolant so it would cool until we can get the coil replaced. It actually produces cold air for the first time in the 2 years! I couldnt be more pleased and will never call another company now that I found one whose technitions actually want to fully check things out rather than just cost us $250 to clean it. Thank you Dylan.

Review 54 (2014-02-18 - Rating: 5)
I have been using Decatur Heat & Air for almost 2 yrs now. I absolutely love that they are a Christian company. Theyre employees all have great customer service and are eager and willing to answer all of my questions and make sure my problem is fixed. I would definitely recommend them to all of my family and friends! Thanks for your prompt service!

Review 55 (2019-12-10 - Rating: 5)
Called Decatur H & A yesterday. Curtis came out, checked our old unit thoroughly. He gave us a number of detailed options. We chose to replace old units. Talk about first class....Curtis & Michael came out before 9 am the next day in low 30 degree temperatures and worked until old unit was removed and new unit was in place. They were extremely cautious of carpets; used drop cloths and vacuumed upon completion. Can’t say enough about their quality service!

Review 56 (2019-06-01 - Rating: 5)
I have a rental property in Decatur. I have a wonderful couple that lives there with there son, and she is expecting her second child. The AC went out during a very warm day, and Decatur heat & air made room on a very busy day for them to fit them in. Very professional, will definitely always use them for future needs.

Review 57 (2017-07-29 - Rating: 5)
Decatur Heat & Air did a great job for me. A/C went out late on Friday afternoon. Called and spoke with Shaun. He told me that a technician would be out by noon on Saturday. They arrived early, completed the work quickly, and got my house cooling back down. Thanks so much!

Review 58 (2019-08-02 - Rating: 5)
James came out on August 2 and within a short time found my problem with my ac. Very professional and knowledgeable. Brandy was also very friendly and helpful as well. I will continue to use this company in the future. Thank you!!

Review 59 (2023-06-19 - Rating: 5)
The entire experience was top notch. The office staff was friendly and helpful. The installation was seamless. Matt and Casy were very professional, and knowledgeable. I’m very pleased.

Review 60 (2020-07-17 - Rating: 5)
Very courteous and right on time. It’s always stressful when the AC or furnace stops working. I always felt like my job was important to them and getting it done in a timely matter was their goal. Very happy with the job and the technicians were outstanding. Took care of me beyond my expectations.

Review 61 (2023-05-08 - Rating: 5)
Decatur Heat & Air came out to fix an issue we had with our split unit. We had another company come out and gave us a quote of almost $2,000 but Decatur did it for under $1,000.

Review 62 (2022-12-14 - Rating: 5)
I love Decatur Heat & Air, they always service my rentals in Decatur. Never have I had any issues, they are always professional, communicative & prompt.

Review 63 (2019-10-01 - Rating: 5)
I received prompt, courteous service. The tech arrived right on time. I was informed of everything needed and an estimation of the cost prior to the repair. I will call Decatur Heat and Air, Inc. anytime my ac/ heating unit needs serviced.

Review 64 (2023-06-30 - Rating: 5)
Josh has provided excellent tech services at both my workplace and my home. Couldn’t ask for anyone more polite, considerate & professional. Very reliable!

Review 65 (2023-06-18 - Rating: 5)
Decatur Heat & Air is an outstanding company. They always respond quickly and efficiently, and our service technician Josh is very knowledgeable and quick to respond.

Review 66 (2024-04-11 - Rating: 5)
Nathaniel was the ultimate professional. He explained everything he did. Great job!

Review 67 (2019-11-26 - Rating: 5)
They replaced the original ac unit that they installed in our house 13 years ago with a new 14 SEER unit. We have used Decatur Heat and Air exclusively since we built our house and they have always done an outstanding job at a fair price.

Review 68 (2021-01-21 - Rating: 5)
Great customer service! They are honest and timely, two traits that are hard two find anymore when doing business. Decatur heat and air have always done us right. With repairs and maintenance.

Review 69 (2021-02-11 - Rating: 5)
Great experience tonight with Dillon! 26° outside and he didn’t bat an eye in checking our system and talking me through my concerns. Highly recommend and the only guys I’ll use in the future. Thanks again!

Review 70 (2020-07-01 - Rating: 5)
Michael came out right away! He was very thorough, knowledgeable and professional. He had us up and running in no time! So glad I found Decatur Heat & Air.

Review 71 (2020-02-18 - Rating: 5)
Very knowledgeable an truthful. I felt confident about Jameswork. James did not use words like I think or maybe, he was very knowledgeable and spoke in definitive terms. James used his experience, knowledge, and instruments and gauges to diagnose my problems. No hocuspokus or bluffing used to explain what he was doing to fix or diagnose issued.The company provided a Veterns discount to me and I was grateful and respectful that they consider the Veterans.I would feel confident in recommending this company.

Review 72 (2020-01-15 - Rating: 5)
I called about my a.c. not working properly and they came within about an hour later checked out the unit. They diagnosed the problem very quickly. They told me to take care of the problem inside and if that didnt care of the problem they may have to come back and check the outside unit again. I am very pleased with my 1st experience with them. They are very knowledgeable and courteous. Will be using them on a permanent basis.Thank you

Review 73 (2019-06-06 - Rating: 5)
We are more then happy with the care and service we received from Decatur Heat & Air. They made sure we had a cool house as soon as they could get the parts in. Plus they are very and personable people to work with.

Review 74 (2020-04-21 - Rating: 5)
Shaun, Brandi and others at Decatur Heat & Air took expert and immediate care of an A/C issue I was having, at a time when I couldnt even get my prior company to return my calls. I cant say enough good things about them and their professionalism!

Review 75 (2023-06-29 - Rating: 5)
Casey , Matt and Cole did a great jobVery friendlyThankful for my new air conditioner100 percent recommend them

Review 76 (2023-08-16 - Rating: 5)
Scott was on time and on target. He quietly took care of every potential problem I had. Great service!

Review 77 (2020-02-11 - Rating: 5)
Using Decatuar heat and air for 11 years . Theyve always taken care of our problems and have always been reasonable on pricing . ive bought beer cooler new they installed turn table deal and its been running for 5 years now and still going . compressors fan motors anything refrigeration . They have kept Mas Meat Mkt going .For 11Years . Great People .

Review 78 (2022-06-29 - Rating: 5)
Casey and Scott were professional and prompt. Got the install done quickly and efficiently. I highly recommend this company.

Review 79 (2023-06-14 - Rating: 5)
Josh and Scott are amazing techs! Very knowledgeable, reliable, and great customer service from both.

Review 80 (2019-10-07 - Rating: 5)
Our outdoor air conditioner unit fan motor began roaring as the outside air temperature went up. Curtis was the tech from Decatur Heat and Air who did a service call for this issue. We described the symptoms and let him see a video of the unit running when the temp was in the mid 90s. He asked us some very pointed questions. Based on our answers, he predicted what he would find during testing. It was just like having a doctor for air conditioners! Lo and behold, everything tested as he predicted, and he found a defective part. He also recommended, and installed, some small devices that would prevent the problem from occurring again.

Review 81 (2020-02-06 - Rating: 5)
As always great service. We just had our spring check up and our service man found a bad part and repaired it immediately! Great job Dylan H. Look forward to more great service!

Review 82 (2020-03-11 - Rating: 5)
What can I say about this company? Everything about this company is wonderful! They make you feel like you are important and not just business, Dylan and Brandi are on top of the game!

Review 83 (2019-11-18 - Rating: 5)
I started an annual maintenance contract as well as a service call that required a part to be replaced and the crews have been professional and knowledgeable on both visits so far.

Review 84 (2024-10-09 - Rating: 5)
Quick, efficient, & reasonably priced.

Review 85 (2024-05-20 - Rating: 5)
Nathaniel and Brett did a wonderful job, thank you for the help!

Review 86 (2023-06-09 - Rating: 5)
Nathaniel and Cole did a great job. Arrived on time and solved the problem. Very nice guys.

Review 87 (2023-01-11 - Rating: 5)
Friendly, courteous and very responsive. Always explains what they do and what we can do for preventive maintenance. Highly recommend.

Review 88 (2019-06-19 - Rating: 5)
Great quality service, very satisfied with Decatur heat and air. You should use Decatur heat & air , you will not be disappointed. God bless em Sincerely Jake of Runaway Bay

Review 89 (2022-11-29 - Rating: 5)
We use DHA personally and for work! Always professional and on time and have amazingly giving hearts! Couldn’t recommend more!

Review 90 (2020-05-28 - Rating: 5)
They were on time and had my AC unit up in no time. Did not try to up sell me on anything. Just a good honest company. Recommend them highly.

Review 91 (2019-12-26 - Rating: 5)
The technician was to arrive between 8 and 10am. He called 15 minutes prior to when he was to arrive. He was prompt, cordial, and he covered all I needed to know without my asking.

Review 92 (2024-06-17 - Rating: 5)
Decatur Heat & Air are always amazing to work with from making the appointment to the service techs coming out to fix the situation. Highly recommend them!! !

Review 93 (2023-08-25 - Rating: 5)
Nathaniel was fast and wonderful! Very courteous and handsome too

Review 94 (2022-06-07 - Rating: 5)
Called after hours and they answered, which is amazing. Tech was on site within 40 minutes. Great service and pricing.

Review 95 (2018-03-27 - Rating: 5)
Decatur Heat and Air provides excellent customer service, skilled technicians who take pride in their work and overall deserves a 10 ⭐️ rating!

Review 96 (2022-07-07 - Rating: 5)
Joey and doug were great, very professional, on time great work. I would definitely recommend them

Review 97 (2022-06-15 - Rating: 5)
Isaac was amazing! So pleasant and he explained everything in a language we could understand’. Thank you

Review 98 (2020-04-02 - Rating: 5)
Friendly, worked hard to resolve all issues, and cleaned up after job was complete! Thanks Cade, Michael, and Luke for a job well done!

Review 99 (2023-06-16 - Rating: 5)
Service man polite, very knowledgeable, explained everything. Scott all right awesome and then you just hit post

Review 100 (2023-06-26 - Rating: 5)
Scott arrived and fixed our A/C problem. Good service, and friendly.👍 Thanks.

Review 101 (2024-04-05 - Rating: 5)
Nathaniel was great. Was very polite and his response was quick. Will ask for him again.

Review 102 (2019-09-26 - Rating: 5)
Fast and friendly service. Have been doing our heat and a/c work a couple of years now. Highly recommend them.

Review 103 (2019-09-27 - Rating: 5)
Quick to respond, courteous office personnel and repairman, and worked quickly and efficiently to get the unit working. Communication was excellent throughout.

Review 104 (2018-11-26 - Rating: 5)
I was very pleased with the way Audie took care of my problem. He was very professional and answered all of my questions.

Review 105 (2023-06-10 - Rating: 5)
Scott the tech was amazing great service very professional and on time thanks Scott

Review 106 (2021-04-01 - Rating: 5)
This team installed two great units and went out of the way to make sure any issues they found were fixed.

Review 107 (2020-08-18 - Rating: 5)
Hands down best AC service. 2 full units installed without a single issue. Customer service is bar none.

Review 108 (2014-07-22 - Rating: 5)
Completely amazing service. Genuine and honest along with the best deal you could ask for. Wouldnt use anyone else.

Review 109 (2023-06-14 - Rating: 5)
Always prompt and honest, and pleasant to work with. Very knowledgeable.

Review 110 (2021-08-12 - Rating: 5)
The staff are amazing!! The technician was very thorough and made sure everythings working to its full capacity!

Review 111 (2020-02-28 - Rating: 5)
The guys Michael and I think they said Cade were friendly, professional, and neat.Very Efficient.

Review 112 (2022-06-16 - Rating: 5)
Always helpful and good to deal with. They are busy but you will find out its because they are good.

Review 113 (2017-10-25 - Rating: 5)
Guy came out very quickly. Very courteous and helpful! Would highly recommend!

Review 114 (2023-09-26 - Rating: 5)
Excellent, professional service. Spent the time to diagnose the problem and fix it, avoiding potential fire hazard. Thank you so much! We would use again for any electrical needs in the future.

Review 115 (2020-07-16 - Rating: 5)
Luke was amazing. He was extremely polite. Couldnt ask for better.

Review 116 (2023-10-16 - Rating: 5)
The team at Decatur Heat & Air were awesome! Scott, our technician, was professional, informative, tidy, and most importantly solved our problem quickly. Highly recommend.

Review 117 (2023-06-15 - Rating: 5)
Great job, thank you. Josh, especially, was really good.

Review 118 (2023-06-16 - Rating: 5)
Scott was very professional. Great service!

Review 119 (2023-06-12 - Rating: 5)
Quickly analyzed the problem and offered options for remedy. Had us cooling in no time.

Review 120 (2023-07-21 - Rating: 5)
Scott did an awesome job. Quick reponse time in the middle of the summer heat. Old unit (2007) needed some TLC. They were on site in less than 12 hours from first call. System was repaired in less than two hours with more than a few parts needing replacement as he worked through the electrical system. He explained each failure/replacement in detail as he tested/replaced each part.Thanks Scott! Great job!

Review 121 (2023-08-10 - Rating: 5)
So thankful for this company for coming quickly in the extreme heat to fix our a/c. Casey , Kevin , and Nathaniel worked very hard and fast to repair our unit. We would highly recommend these folks. These guys treated us with kindness and compassion knowing how desperately we needed our a/c repaired. Outstanding company and staff. If you need a/c repair, call these guys. You won’t be disappointed!!Jeff and Quinda Tackett

Review 122 (2018-01-11 - Rating: 5)
They came out right away, fixed my duct work, and had my ceiling repaired in no time.

Review 123 (2023-06-14 - Rating: 5)
Nathaniel was great, on time and very professional

Review 124 (2023-06-09 - Rating: 5)
Nathaniel and cole did a great job today

Review 125 (2023-07-01 - Rating: 5)
We had an emergency AC repair and Scott was able to take care of it quickly. He explained everything in details. Highly recommend.

Review 126 (2023-07-06 - Rating: 5)
Very professional and knowledgeable Technicians. Definitely recommended.

Review 127 (2023-06-14 - Rating: 5)
Josh is a great! Really knows his stuff. We’ve pretty much bought everything Decatur Heat sells….because of Josh.

Review 128 (2024-04-08 - Rating: 5)
Nathaniel was totally AMAZING!

Review 129 (2020-04-02 - Rating: 5)
Great service at a great price! Tech was very respectful.

Review 130 (2023-06-14 - Rating: 5)
Nathaniel was here and he was great. He was timely and efficient. I really appreciate all he does.

Review 131 (2019-08-05 - Rating: 5)
They have taken great care of us and they have the most courtesy employees.

Review 132 (2017-06-04 - Rating: 5)
Thanks Decatur Heat and Air, always providing prompt and honest service.

Review 133 (2020-07-22 - Rating: 5)
Gave me options to help my AC, along with pricing. Nice, courteous, friendly.

Review 134 (2021-01-22 - Rating: 5)
Did a Great job- have been using them for years !

Review 135 (2021-09-13 - Rating: 5)
This company has done all the work on my home since it was built. The serviceman Josh is awesome. Hes considerate an always a pleasure to get maintenance tips to keep things running well. I would highly recommend these guys.

Review 136 (2023-06-23 - Rating: 5)
Scott showed up for annual inspection, was very professional and explained everything he was doing.

Review 137 (2023-06-12 - Rating: 5)
Nathaniel was very helpful and great.

Review 138 (2017-07-15 - Rating: 5)
Excellent service! From the actual live person on the telephone answering service to the very capable tech who responded. Will call again without hesitation!

Review 139 (2017-07-31 - Rating: 5)
Great Service!! We have always used Decatur Heat and Air and always will! Friendly staff and Shaun is very knowledgeable and helpful! Very prompt service!! We will always use their service and recommend them whenever we get the chance!!

Review 140 (2019-06-03 - Rating: 5)
My AC unit is 25 years old, and needed servicing the in mid-July 2018. The freon was low, and they filled it. They told me that given the age of my unit, I might need to buy a new one, but my AC stayed ice cold all summer.In late October, the AC went out again. Since it was October, I new I wasnt going to need AC for a few months, and decided to defer the expense of a new unit until 2019.In May of 2019, AC still not working. Called these guys to see if they could service the unit again, or bite the bullet and buy a new one.When they came out I asked them to see what was wrong, and told them based upon the experience of the previous summer, that I was fully expecting to cough up a few thousand for a new AC unit. After they serviced the unit, they said all I needed was a new thermostat.These are great people who know what they are doing and stand behind their work. You are crazy to call anyone else.

Review 141 (2023-08-16 - Rating: 5)
Did exactly what they quoted, would use again

Review 142 (2018-04-13 - Rating: 5)
We have used Decatur Heat & Air many times over the years and have always had a great experience. We really appreciate their courteous, friendly, and knowledgeable staff. Highly recommend them! Thank you!

Review 143 (2019-11-14 - Rating: 5)
They always get there quick and know what they are doing. The techs are always very nice!

Review 144 (2017-07-28 - Rating: 5)
If I could give 10 stars, I would! Decatur Heat and Air has always taken care of my HVAC needs and I *will* not use anyone else. Highly recommended! The technicians have always been friendly, thorough and most of all professional. They have the best office staff anyone could ask for! They recently went way above and beyond on a situation that was definitely out of the norm and unrelated to any of Decatur Heat and Airs work to help me out. I absolutely cannot thank them enough. Every employee truly lives up to and exemplifies their company values (in their About Us). Owners Mark and Shaun are great and they have a great team! Thank you!! -JPP

Review 145 (2020-01-13 - Rating: 5)
Excellent service from the call to make the appointment to the service repair! I highly recommend this very professional company.

Review 146 (2020-04-02 - Rating: 5)
We have used Decatur Heat and Air for many years! Always polite, professional and reliable! Highly recommend!

Review 147 (2020-02-26 - Rating: 5)
Always pleasant reliable service!

Review 148 (2023-08-18 - Rating: 5)
Doug was fantastic!

Review 149 (2020-08-13 - Rating: 5)
Our technician was great!!!

Review 150 (2020-10-13 - Rating: 5)
Great people to do business with

Review 151 (2019-06-22 - Rating: 5)
Got her done.

Review 152 (2020-06-04 - Rating: 5)
Excellent service

Review 153 (2023-06-15 - Rating: 5)
Very good experience, kindness in both the girl who answers the phone and the technician Scoott, thank you for your service.